Triton 9200 Operation Manual

S

UPERSCRIP

TM

M

ODEL

9200

OPERATION MANUAL

Version 4.1

TDN 07102-00009 04/00

CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)

RETURN ADDRESS:

522 E. Railroad Street 21405 B Street
Long Beach, MS 39560 Long Beach, MS 39560
PHONE: [phone]
FAX: [phone]

COPYRIGHT NOTICE

Copyright © 2000 Triton Systems , Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or
computer language, in any form, by any means whatsoever, without the express written permission
of Triton Systems, Inc.

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FCC COMPLIANCE

Warning:

Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to
operate the equipment.

Note:

This equipment has been tested and found to comply with the limits
for a Class A digital device, persuant to Part 15 of FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial envi­ronment. This equipment generates, uses, and can radiate radio fre­quency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio com­munications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expence.

OPERATION MANUAL

CANADIAN EMISSION REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus set in the Radio Interference
Regulations of the Canadian Department of Communications.

Le present appareil numerique n’emet pas de bruits radioelectriques
depassant les limites applicables aux appareils numeriques de la Class
A prescrites dans le Reglement sur le brouillage radioelectrique edicte
par le ministere des Communications du Canada.

AUSTRALIAN EMISSION REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be re­quired to take adequate measures.

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OPERATION MANUAL

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the sup­plier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equip­ment.

Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas. Caution: Users should not attempt
to make such connections themselves, but should contact the appropriate electric inspection au­thority, or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The ter­mination on an interface may consist of any combination of devices subject only to the require­ment that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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OPERATION MANUAL

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le
matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications, comme le prescrivent les documents concernant les exigences techniques
relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à
la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux in­stallations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé
en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est pos­sible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du ser­vice dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par
le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher
un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de
mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la
source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl
y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les
régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui­même; il doit avoir recours à an service d’inspection des installations électriques, ou à un
électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le
nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une
interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule con­dition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

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CONTENTS

SECTION 1 - INTRODUCTION ........................................................................................................................... 1-1

WHAT’S IN THIS MANUAL ........................................................................................................................ 1-3

WHAT IS A SUPERSCRIP TERMINAL? ........................................................................................................ 1-3

BALANCING DAILY TRANSACTIONS ............................................................................................................ 1-4

SECTION 2 - FEATURES ................................................................................................................................ 2-1

SUPERSCRIP TERMINAL .......................................................................................................................... 2-2

NEW FEATURES .................................................................................................................................... 2-2

STANDARD FEATURES OF THE SUPERSCRIP TERMINAL................................................................................ 2-3

SECTION 3 - OPERATION AND SETUP .............................................................................................................. 3-1

BASIC OPERATION ................................................................................................................................. 3-2

M

ENU-BASED OPERATION ....................................................................................................................... 3-2

KEYPAD OPERATION ............................................................................................................................... 3-3

CHANGING TO MANAGEMENT FUNCTIONS ................................................................................................... 3-5

INITIAL TERMINAL CONFIGURATION ............................................................................................................ 3-6

ADDITIONAL SETUP PARAMETERS ............................................................................................................ 3-8

SETUP PARAMETERS LISTING ................................................................................................................ 3-10

SECTION 4 - CUSTOMER TRANSACTIONS .......................................................................................................... 4-1

INTRODUCTION ...................................................................................................................................... 4-2

CUSTOMER TRANSACTIONS ..................................................................................................................... 4-2

WITHDRAWAL TRANSACTION .............................................................................................................. 4-3

TRANSFER TRANSACTION .................................................................................................................. 4-4

BALANCE INQUIRYTRANSACTIONS ....................................................................................................... 4-5

SECTION 5 - MANAGEMENT FUNCTIONS ........................................................................................................... 5-1

INTRODUCTION ...................................................................................................................................... 5-2

ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................... 5-2

FUNCTION AVAILABILITY .......................................................................................................................... 5-3

MANAGEMENT FUNCTIONS CHART ............................................................................................................ 5-3

FUNCTION: MANAGEMENT FUNCTIONS .......................................................................................... 5-5

FUNCTION: CLOSE ............................................................................................................................. 5-6

FUNCTION: TRIAL CLOSE ........................................................................................................... 5-7

FUNCTION: DAY CLOSE .............................................................................................................. 5-8

FUNCTION: SCHEDULE CLOSE .................................................................................................. 5-9

FUNCTION: CHANGE SCHEDULE ............................................................................................. 5-10

FUNCTION: SEND TERMINAL TOTALS ..................................................................................... 5-11

FUNCTION: DIAGNOSTICS............................................................................................................... 5-12

FUNCTION: RESET/TEST MODEM ............................................................................................ 5-13

FUNCTION: SCAN CARD ............................................................................................................ 5-14

FUNCTION: FORMAT MEMORY EXPANSION CARD ................................................................ 5-15

FUNCTION: MODEM SPEAKER ................................................................................................. 5-16

FUNCTION: TEST RECEIPT PRINTER ....................................................................................... 5-17

FUNCTION: VERSION #’S .......................................................................................................... 5-18

FUNCTION: REPRINT ................................................................................................................. 5-19

FUNCTION: LANGUAGE/IDIOMA...................................................................................................... 5-20

FUNCTION: ENGLISH/INGLES .................................................................................................... 5-21

FUNCTION: SPANISH/ESPANOL ................................................................................................ 5-22

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FUNCTION: ENABLE/DISABLE CUST. OPTION ........................................................................ 5-23

FUNCTION: JOURNAL ...................................................................................................................... 5-24

FUNCTION: PRINT JOURNAL .................................................................................................... 5-25

FUNCTION: CLEAR JOURNAL ................................................................................................... 5-26

FUNCTION: PRINT LAST X ENTRIES ........................................................................................ 5-27

FUNCTION: SECURITY CODE .......................................................................................................... 5-28

FUNCTION: CHANGE ................................................................................................................. 5-29

FUNCTION: PRINT ...................................................................................................................... 5-30

FUNCTION: PASSWORD MAINTENANCE ........................................................................................ 5-31

FUNCTION: MASTER PASSWORD ............................................................................................ 5-32

FUNCTION: ADMINISTRATION PASSWORD ............................................................................. 5-33

FUNCTION: TERMINAL CONFIGURATION ...................................................................................... 5-34

FUNCTION: PRINTER SETTINGS .............................................................................................. 5-35

FUNCTION: SET PRINT LENGTH ........................................................................................ 5-36

FUNCTION: LOW RECEIPT PAPER ..................................................................................... 5-37

FUNCTION: PRINTER GRAPHICS ....................................................................................... 5-38

FUNCTION: RANDOM/LEVEL PRIZE COUPONS ...................................................................... 5-39

FUNCTION: ENTER PRIZE LEVEL MSG. ............................................................................ 5-40

FUNCTION: ENTER RANDOM PRIZE MSG. ........................................................................ 5-41

FUNCTION: ENABLE/DISABLE COUPON AWARDS ........................................................... 5-42

FUNCTION: SET LEVEL PRIZE AMOUNT ........................................................................... 5-43

FUNCTION: SET RANDOM WINNING % ............................................................................. 5-44

FUNCTION: CHANGE MESSAGES ............................................................................................ 5-45

FUNCTION: MARKETING MESSAGE .................................................................................. 5-46

FUNCTION: SURCHARGE MESSAGES .............................................................................. 5-47

FUNCTION: WELCOME MESSAGE ..................................................................................... 5-49

FUNCTION: SURCHARGE OWNER ..................................................................................... 5-50

FUNCTION: CHANGE EXIT MESSAGE ............................................................................... 5-51

FUNCTION: STORE MESSAGE ........................................................................................... 5-52

FUNCTION: TERMINAL OWNER.......................................................................................... 5-53

FUNCTION: TERMINAL PARAMETERS .................................................................................... 5-54

FUNCTION: SET TERMINAL # ............................................................................................. 5-55

FUNCTION: RESET SEQ # ................................................................................................... 5-56

FUNCTION: SURCHARGE MODE ........................................................................................ 5-57

FUNCTION: SURCHARGE PERCENT ........................................................................... 5-58

FUNCTION: ENABLE/DISABLE SURCHARGE MODE ................................................. 5-59

FUNCTION: SURCHARGE LOCATION .......................................................................... 5-60

FUNCTION: BLOCK ISO’S ............................................................................................. 5-61

FUNCTION: SURCHARGE AMOUNT ............................................................................. 5-63

FUNCTION: CURRENCY SETUP ......................................................................................... 5-64

FUNCTION: FAST CASH AMOUNT................................................................................ 5-65

FUNCTION: INTERNATIONAL CURRENCY ................................................................... 5-66

FUNCTION: MAXIMUM AMOUNT .................................................................................. 5-67

FUNCTION: EXTENDED AMOUNT ................................................................................ 5-68

FUNCTION: KEY MANAGEMENT......................................................................................... 5-69

FUNCTION: ENTER MAC MASTER KEY ....................................................................... 5-70

FUNCTION: ENTER PIN MASTER KEY ......................................................................... 5-72

FUNCTION: INJECT MASTER KEYS ............................................................................. 5-74

FUNCTION: ENTER MAC WORKING KEY .................................................................... 5-75

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FUNCTION: ENTER PIN WORKING KEY ...................................................................... 5-77

FUNCTION: DOWNLOAD WORKING KEYS .................................................................. 5-79

FUNCTION: TELEPHONE ..................................................................................................... 5-80

FUNCTION: PRIMARY NUMBER ................................................................................... 5-81

FUNCTION: BACKUP NUMBER .................................................................................... 5-82

FUNCTION: DATAPAK ACCESS CODE ......................................................................... 5-83

FUNCTION: PREDIAL ON/OFF ...................................................................................... 5-84

FUNCTION: COMPUSERVE ID ...................................................................................... 5-85

FUNCTION: MODEM SETUP ......................................................................................... 5-86

FUNCTION: DIAL MODE ................................................................................................ 5-87

FUNCTION: DIAL RATE .................................................................................................. 5-88

FUNCTION: BAUD RATE ................................................................................................ 5-89

FUNCTION: MODEM SETUP STRING ........................................................................... 5-90

FUNCTION: RESET/TEST MODEM ............................................................................... 5-91

FUNCTION: MORE TERMINAL PARAMETERS .......................................................................... 5-92

FUNCTION: ADJUST CONTRAST ........................................................................................ 5-93

FUNCTION: ALARM THRESHOLDS..................................................................................... 5-94

FUNCTION: SET JOURNAL THRESHOLD .................................................................... 5-95

FUNCTION: SET SCHEDULED JOURNAL .................................................................... 5-96

FUNCTION: TRITON CONNECT .......................................................................................... 5-97

FUNCTION: PRIMARY NUMBER ................................................................................... 5-98

FUNCTION: BACKUP NUMBER ..................................................................................... 5-99

FUNCTION: ALARM NUMBERS ................................................................................... 5-100

FUNCTION: PRIMARY ALARM NUMBER ............................................................. 5-101

FUNCTION: BACKUP ALARM NUMBER ............................................................... 5-102

FUNCTION: ENABLE/DISABLE CALL BACK ............................................................... 5-103

FUNCTION: ENABLE/DISABLE TRITON CONNECT ................................................... 5-104

FUNCTION: ATM MONITORING ........................................................................................ 5-105

FUNCTION: STATUS MONITORING ............................................................................ 5-106

FUNCTION: HEARTBEAT MESSAGE .......................................................................... 5-107

FUNCTION: COMMUNICATION HEADER .......................................................................... 5-110

FUNCTION: AD SCREENS ..................................................................................................5-111

FUNCTION: DATE/TIME FUNCTIONS .............................................................................................. 5-112

FUNCTION: SET DATE FORMAT ............................................................................................... 5-113

FUNCTION: SET DATE / TIME ................................................................................................... 5-114

FUNCTION: SET DATE ........................................................................................................ 5-115

FUNCTION: SET TIME ......................................................................................................... 5-116

FUNCTION: TRANSACTION TYPES ................................................................................................ 5-117

FUNCTION: ACCOUNT TYPES ........................................................................................................ 5-118

SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1

CLEANING THE ENCLOSURE ..................................................................................................................... 6-2

CLEANING THE DISPLAY .......................................................................................................................... 6-2

CARD READER MAINTENANCE.................................................................................................................. 6-2

REPLENISHING THE RECEIPT PRINTER ........................................................................................................ 6-3

SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1

JOURNAL ENTRIES ................................................................................................................................. 7-2

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CONTENTS

SECTION 8 - ERROR RECOVERY ..................................................................................................................... 8-1

INTRODUCTION ...................................................................................................................................... 8-2

ERROR RECOVERY ................................................................................................................................ 8-2

RESETTING THE CASH DISPENSER ............................................................................................................ 8-3

APPENDIX A - WARRANTY AND REPAIR POLICIES/PROCEDURES ...................................................................... A-1

PARTS-ONLY LIMITED MANUFACTURER’S WARRANTY ................................................................................... A-3

DISCLAIMER OF WARRANTIES .................................................................................................................. A-3

SHIPPING DAMAGE ................................................................................................................................ A-4

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS ...................................................................................A-4

TRITON’S TECHNICAL SERVICES DEPARTMENT ............................................................................................ A-5

CONTACT INFORMATION ..........................................................................................................................A-6

INDEX ...................................................................................................................................................... I-1

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SECTION 1

INTRODUCTION

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OPERATION MANUAL

SECTION 1 - INTRODUCTION

WHAT’S IN THIS MANUAL

This manual describes all operating features of the SuperScrip® Model 9200 Terminal.

Note that the SuperScrip Terminal operating features depend upon the version of terminal software
loaded. If the terminal you are using does not have the ability to perform a feature described in this
manual, or your terminal has a feature not described herein, it is probably because your processor
does not support the feature, the terminal software loaded in the terminal does not support the
feature, or the terminal was purchased without that particular option enabled.

WHAT IS A SUPERSCRIP TERMINAL?

A SuperScrip Terminal offers your customers the standard services commonly available from an
Automated Teller Machine (ATM), such as withdrawal, transfer of funds and balance inquiries.
However, instead of directly issuing cash to the customer, a printed voucher (the “scrip”) is pro­vided, which is used as a claim check to obtain the cash from a cashier or other appropriate person­nel in the establishment.

The scrip receipt is normally printed on two-part paper. The store copy is presented at the check­out counter of the store in which it was issued. At that time, the customer may redeem the re­ceipt for cash, or may purchase goods. Any balance remaining from a scrip purchase is returned
to the customer in the form of cash.

Once a withdrawal has been completed, the transaction processor (the organization that handles
the connection between the terminal and the banking system “network”) automatically debits the
customer’s account. The processor credits the merchant’s account for the amount of the with-
drawal plus any surcharge (if applicable) at the end of the business day.

As is typically the case with non-bank (“retail”-style) ATMs, the SuperScrip Terminal does not
accept cash deposits.

BALANCING DAILY TRANSACTIONS

The SuperScrip Terminal keeps track of all transactions and provides simple printed reports to
assist in maintaining accurate balance records. The DAY CLOSE function, for example, is used at
the conclusion of the business day to summarize the transaction activities for the terminal.

The exact details of the closing procedure vary slightly, depending upon the processor. The clos­ing procedures that are applicable in most cases are described in detail in Section 3, Terminal
Operation, and Section 5, Management Functions.

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SECTION 2

FEATURES

MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

SECTION 2 - FEATURES

SUPERSCRIP TERMINAL

The general features of the SuperScrip Terminal are described in Table 2-1:

Table 2-1. SuperScrip Terminal Features.

• Uses an ordinary dial-up telephone line, instead of an expensive leased line.

• 2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps

modems available).

• High-capacity internal electronic journal can store up to 256 of the most recent
transactions for later printout.

• Intuitive, user-friendly keypad and display interface.

• 320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal

Display (LCD). Optional Color LCD display available.

• Flush-mounted magnetic dip-style card reader.

• Fixed-head thermal printer designed for quiet operation.

• Modular design for ease of maintenance.

NEW FEATURES

The version 4.1 release of terminal operating soft­ware provides significant enhancements to the capa­bilities of the SuperScrip Terminal. These new fea­tures are summarized in the following paragraphs.

•

Improved Monochrome Graphic Display
Support

The rendering of gray-scale images has been im­proved significantly. The availability of a more
life-like rendering of monochrome graphics can
make the use of these images a more appealing op­tion in certain applications.

Figure 2-1. Super Scrip Terminal.

•

256-Color Ad Graphic Display Support

Terminal Software Release 4.1 delivers support for the new 256-color display feature of Triton
Systems Terminals. Ad Graphic screens can now be displayed using a richer palette of 256 col­ors.

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SECTION 2 - FEATURES

•

MAC Data Encryption Support

Terminal Software Release 4.1 implements support for the Message Authentication Code (MAC)
data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This

feature is currently only available in the Triton Standard version of Terminal Software Re­lease 4.1. Also, the SPED option (described below) is required to support MACing.

MACing Provides increased protection for message traffic to and from the Terminal.

•

SPED PIN Entry Device Support

The newest Terminal EPROM upgrade, along with Software Release 4.1, support an optional
feature of Triton Systems Terminals known as the Secure PIN Entry Device, or SPED. Note that
the SPED option is required in order to support MACing. SPED is an encryption system that of­fers additional protection for the customer PIN during entry at the Terminal keypad.

•

DATAPAK 3000 Communications Protocol Support

Terminal Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability en­ables the Terminal to interface with designated DATAPAK intermediaries (in the Canadian
market region), who in turn provide connectivity to the appropriate transaction processor.

NOTE: This feature is only available for use in the Canadian market.

DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up
connection between the Terminal and the transaction processor.

STANDARD FEATURES OF THE SUPERSCRIP TERMINAL

The following paragraphs provide descriptions of the standard features of the Terminal.

•

Close Scheduling

This function enables the operator of the terminal to establish a time at which the terminal will
automatically initiate a close operation with the processor. If only manual initiation of a close is
desired, this feature can be turned off.

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SECTION 2 - FEATURES

•

Exit Message

This feature allows a message to be displayed to the customer at the conclusion of a transaction.
The content of the message is determined by the operator.

•

Predial Capability

By initiating the call to the processor immediately after the PIN is keyed in, the actual transaction,
once selected, can be completed more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the customer actually chooses a
transaction.

•

Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.

This feature enables the terminal to detect and automatically report the following conditions to a
remote personal computer (PC) that is running Triton Connect (version 3.0 or later):

1.) The number of journal entries has risen above a pre-defined threshold.

2.) Scheduled transfer of journal data to a remote Triton Connect host computer. This time can
be set at the terminal or via Triton Connect

•

Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance
inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature
does not affect the availability of checking account withdrawal transactions, which are always
presented.

•

Internal Electronic Journal

The Terminal features a solid state internal electronic journal. The details of each transaction
are stored in the journal’s memory, and can be retrieved at a later date. When needed, just the
information desired can be recalled and a printout of the records made.

Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Con­nect software package the information can be sent to a remote PC (Personal Computer) for
storage and subsequent analysis. Even after a transaction record has been printed to the receipt
printer, it can still be read and printed again. Old records are retained in the journal until 256
records have been stored, at which time the journal must be printed or cleared.

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SECTION 2 - FEATURES

The software on the terminal makes it easy to retrieve stored information as often as necessary.
From the operator’s standpoint, use of the journal is simple. All that is required of the operator
is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be
printed out whenever a DAY CLOSE is completed, although this is not a requirement.

When the PRINT JOURNAL command is selected, only the records acquired since the last
PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what
record was printed last, because the terminal does it for you.

If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer
runs out of paper before completely printing a group of records, it is a simple matter to reprint
them, since they remain stored in the journal (until overwritten, as explained earlier).

•

Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distributor to select their own unique
EPROM access code for each terminal they sell or service.

•

Status Monitoring

This feature (not available with all versions of the terminal’s operating software) allows infor­mation about the operational status of the terminal to be provided to the processor. The feature
is activated using the terminal’s Management Functions.

•

Language Option

The Terminal has a screen language option. This option allows the customer to select a pre­ferred language (such as Spanish) when beginning a Terminal transaction.

•

International Monetary Support

This feature allows installation and service personnel to select one of a number of monetary
symbols (such as C, ¢, $, ƒ, L, P
dispensed by the Terminal. The default symbol can be viewed and changed through the Man­agement Functions.

£, Q, ¥) that describe the type of currency that will be

t.,

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SECTION 2 - FEATURES

•

Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up to six digits to be entered in
all fields where a cash amount is expected. Some international versions of the software allow
extended field-lengths (see Extended Fields).

•

Receipt Printer Paper Low Option

This features allows the end user to determine whether or not the terminal is allowed to con­tinue processing transactions when the receipt printer paper is low.

•

AD Screens

An Ad Screen is a promotional or advertising graphic that is displayed on the Terminal LCD
screen. It is displayed alternately with the Customer Welcome screen graphic (while the termi­nal is idle) and while a customer transaction is being processed. Triton Connect Software Re­lease 1.8 or higher is required to support the use of AD Screens.

Triton Connect has the ability to format 16-color and 256-color graphics for use in AD Screens
(this requires the optional color LCD display), to format monochrome graphics for use in re­ceipt printouts, and to create text-based messages.

Once formatted, the graphics and text-based messages can be downloaded to a terminal by the
Triton Connect host computer and stored in Graphic Memory. The time of day a specific Ad
Screen is displayed and the duration it will be displayed can also be controlled.

•

Text-Based AD Screens

Text-based AD Screens can be displayed to the customer while the terminal is performing a
transaction. A maximum of four text-based ads can be displayed during the interval that the
“Transaction Processing - Please Wait” message screen is being shown to the customer. Each
ad consists of up to eight lines of text, and each ad can be displayed for an operator-specified
duration. The messages are created and downloaded to the terminal using Triton Connect
Software Release release 1.8 or above.

•

Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp”
format to be downloaded to the terminal. This graphic is printed on the receipt when the
PRINTED GRAPHIC option is enabled through the Management Functions. This feature
requires the addition of a Memory Expansion Module.

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SECTION 2 - FEATURES

•

Prize Coupons Option

The Terminal may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount­determined basis. Coupons are awarded as printed messages
presented to the customer on a separate receipt. The mes­sages consist of four lines of text, with up to 40 characters in
each line. The text of the message is entered from the
terminal’s keypad.

There are two methods of awarding coupons. The RAN­DOM approach awards coupons randomly within a speci­fied percentage range (such as 3% of transactions) set in the
management Functions.

MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

Figure 2-6. Prize Coupons.

The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or
greater than a specific dollar value that is set in the Management Functions.

When a coupon is awarded, the Terminal beeps a distinctive tone, displays a message to alert
the customer and prints a coupon after the money is dispensed (but before the customer receipt
is printed). The prize coupon is printed on a separate receipt and a full cut is made between the
coupon and the customer receipt.

•

Color Display Option

The Terminal can be equipped with an optional color LCD display. As with the standard gray­scale display, the customer is guided through a transaction by selecting various options from
menus that are presented on the LCD. Additionally, the terminal has the capability of display­ing promotional information (AD Screens) in color while it is idle or when the customer is
waiting for a transaction to be completed.

•

Triton Connect

tm

Triton Connect is an optional software package available through your service provider that
facilitates remote data retrieval and monitoring of your Triton Systems Terminal. The advan­tages of this feature are reduced service calls and simplified terminal configuration changes,
which in turn provides more immediate and economical service for you.

The Triton Connect software runs on a remote host computer, and uses standard dial-up tele­phone lines to access and monitor the terminal. Triton Connect operates by dialing up the
terminal and retrieving its data.

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MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

SECTION 2 - FEATURES

The Triton Connect host computer can monitor your Terminal 24 hours a day, seven days a
week, and can receive an incoming call from the Terminal if there is a system error or service is
required.

The Terminal Configuration options in the Management Functions area enable you to activate
or deactivate Triton Connect access to the terminal.

Key information about the status of the terminal is collected and stored at a central location by
your service provider. With this data, customer transaction reports can be developed that make
it easy to monitor your Terminal’s performance, schedule cash replenishment, and provide
instant status for service dispatch should a problem occur.

•

Extended Amounts

The standard length of a currency amount entry field is 6 characters in U. S. domestic versions
of the terminal operating software. In some international applications this length is insufficient
to allow the entry of the full range of monetary values available in the local currency type. The
Extended Amounts feature allows the selection of 12-character currency amount entry fields
for those applications that require it.

Once selected, the Terminal can accept the entry of extended amounts for customer withdrawal
and transfer transactions. The feature is activated using the terminal’s Management Functions.

•

Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the
terminal will use when printing receipts and other reports.

•

Dispense Counter

This features counts the number of bills that have been dispensed from the currency cassette
and prints the total on the Receipt Printer Test report

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SECTION 3

OPERATION AND SETUP

MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

BASIC OPERATION

This chapter describes the basic operation and setup of the Terminal.

MENU-BASED OPERATION

The Terminal operates as a menu driven system. Messages and menu options presented on the
LCD display screen guide the user’s actions. The desired menu option is selected by pressing one
of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose of
security many screens timeout after a preset time interval, usually 30 seconds. The timeout length
may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If
the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user
is returned to the function that was active prior to the timeout. If the user does not make a selection
within an additional 30-second countdown period the Terminal will automatically go to the Cus­tomer Welcome screen.

Figure 3-1. The TOP MENU display.

When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1,
will appear on the display screen after a few seconds. From the Top Menu, you can either:

1.) Activate the Terminal to perform customer transactions by pressing the key next to CUS­TOMER TRANSACTIONS.

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MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

2.) Enter the Terminal system management area by
pressing the key next to MANAGEMENT FUNC­TIONS.

If you do not select a menu choice within 30 seconds
the Terminal will automatically default to the Customer
Welcome screen (a benefit of this feature is that in the
event of a power interruption the terminal will auto­matically begin accepting customer transactions shortly
after power is restored).

KEYPAD OPERATION

The user interface of the Terminal consists of the LCD
display and 24 rubber keys on three keypads. The pri­mary menu navigation keys are arranged in two four­key groups, one group on either side of the LCD dis­play. The main keypad consists of 10 alphanumeric
keys, two arrow keys and four large control keys, all
located in a 16-key group beneath the LCD display.

SCREEN KEYS

ALPHANUMERIC KEYS

Figure 3-2. Terminal Keypad.

BLUE KEY

All of the keys that a customer would use to conduct
transactions have an integral raised Braille symbol to conform to the requirements of the Ameri­cans with Disabilities Act. To activate a key, press it until a beep is heard. If the key does not beep,
it means that the key is not active for the current function, or the key was not pressed firmly
enough.

The entry of numeric characters via the keypad is straightforward: simply press the desired key.
However, in certain management function screens it may be necessary to enter alphabetic charac­ters, a procedure that requires a little more explanation. On such screens a flashing cursor will be
evident on the display, representing the location where the next character you enter will be dis­played. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you
will press the number that has the letter or other character you want.

Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3,
Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through
<9>), the first three of the available characters are alphabetic, and are printed on the keycap above
the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any
additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

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SECTION 3 - OPERATION AND SETUP

QZ

ABC

DEF

CANCEL

3 1 2

GHI

4

PRS

7

JKL

TUV

5

8

MNO

6

WXY

9

CHANGE

OK

0

Figure 3-3. Alphanumeric Keypad.

SRETCARAHCDAPYEK

1X2X3X4X5X6X

1Q Z ecapS~!@

2A B C # $ %

3D E F ^ * _

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'

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0, . - & = +

Table 3-1. Keypad Characters.

The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the
current cursor position. Pressing the same key repeatedly will cycle the displayed letter through
the available character choices for that key (X1-X6). When the desired character is displayed,
press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat
these steps to enter the next character.

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SECTION 3 - OPERATION AND SETUP

The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry
situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW>
is used to lock in a character. These keys will auto-repeat if held down for more than one second.

The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort
the current transaction.

The keys located beside the display are called the Screen Keys. They are used in the selection of
menu functions. A Screen Key is only active when a function or menu option name is displayed
beside the key.

CHANGING TO MANAGEMENT FUNCTIONS

You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any
one of the three procedures listed below:

1. The Customer Welcome screen shows an animation of a hand inserting and removing a
card, with a message describing how to begin a transaction. If this screen is being dis­played, press and hold down the <BLUE> key; while holding down the <BLUE> key,
press the <1> key. Release both keys. After a moment the Top Menu screen (shown in
Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.

2. Reset the Terminal by pressing and releasing the Reset Switch found on the front panel of
the Memory Module, which is located in the card cage inside the upper enclosure of the
terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

3. Remove and then reapply power to the terminal using the ON/OFF switch located on the
right side of the card cage inside the upper enclosure of the terminal. When the Top Menu
is displayed select MANAGEMENT FUNCTIONS.

The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or
MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display
to the Customer Welcome screen so the Terminal is ready to perform customer transactions. Se­lecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access
to menus that are used for changing or viewing terminal parameters.

Whenever the MANAGEMENT FUNCTIONS choice is selected, the Terminal will ask for a pass­word to be entered. For a first-time configuration, enter the default MASTER PASSWORD of
’123456’ on the keypad and then press the <OK> key. This ‘default’ password will be valid until

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it is changed.

SECTION 3 - OPERATION AND SETUP

**NOTE**

The operator of the Terminal must change the MASTER PASSWORD

to a new number when the installation is complete.

The Top Menu serves an alternative purpose in the event of a machine malfunction or other error
condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen.
The typical response to this message is to reset the Terminal. After resetting the Terminal the
Top Menu screen will display any applicable status messages and error code numbers.

The two options presented in such instances will be RESET ERROR and MANAGEMENT
FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT
FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.

INITIAL TERMINAL CONFIGURATION

There are a number of configuration parameters that must be set when a Terminal is installed.
These parameters do not need to be set in any particular order, but they MUST be entered into the
Terminal to enable customer transactions to take place. Once they are set, they are retained inter­nally, even when the Terminal is turned off.

Detailed procedures describing the step-by-step setup of each terminal parameter are located in
Section 5 of this manual.

•

Terminal Number

The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or
letters) that identifies your Terminal to the processor. The TERMINAL NUMBER is assigned
to your Terminal by your processor

The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Terminal
can go on-line and before the communications key can be downloaded.

•

Telephone Number

The Terminal communicates to your host processor over a dial up phone line. The phone
number of the processor must be entered before live transactions can be performed.

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SECTION 3 - OPERATION AND SETUP

•

Surcharge Mode

Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions.
If surcharges are in use on your network, you are required to notify the customer of the possi­bility of an additional fee before the transaction is processed. The customer must be given a
chance to cancel the transaction.

Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be
displayed after the customer’s card is inserted. The surcharge warning screen notifies the
customer of a possible fee and its amount. The customer is given the opportunity to cancel the
transaction at no charge or to accept the surcharge and continue with the transaction.

If your network does not allow surcharges, the SURCHARGE MODE must be set to DIS­ABLED.

The amount of the surcharge is stored in the Terminal and displayed to the customer. The
SURCHARGE AMOUNT displayed on the screen can be set manually via the SURCHARGE
AMOUNT menu. In some cases this value is downloaded from the processor at the same time
the communications key is downloaded.

Manually changing the SURCHARGE AMOUNT to a different value does not automatically
change the surcharge collected by the processor for a transaction. It will only change the

surcharge in the surcharge-warning message shown to the customer and NOT the actual fee
collected for the transaction, so be sure the values are the same AND are accurate!

•

MAC Master/Working Keys

The MAC Master and Working keys are only used if an optional Secure Pin Entry
Device (SPED) keypad has been installed and MAC-ing is being implemented.

The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16­character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC
MASTER KEY may be injected from a personal computer (using a special floppy disk), or
entered manually at the keypad.

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SECTION 3 - OPERATION AND SETUP

•

PIN Master/Working Keys

The PIN MASTER KEY is used to decrypt the PIN WORKING KEY. The Pin MASTER
KEY was referred to as the MASTER KEY in previous versions of ATM operating software.
The PIN WORKING KEY was referred to as the COMMUNICATIONS (COMMS) KEY.
Each key is a 16-character string, consisting of a combination of the digits 0-9 and the letters
A-F. The PIN MASTER KEY may be entered manually, or may be injected from a personal
computer, using a special floppy disk. The PIN WORKING KEY may be entered manually
or downloaded from the processor.

ADDITIONAL SETUP PARAMETERS

In addition to the configuration parameters described in the previous paragraphs, there are several
other parameters that will need to be entered into the Terminal to complete its setup. The proce­dures for setting each of these parameters are found in Section 5 of this manual. Some parameters
are processor-specific and may not be available for all locations.

•

Maximum Amount

The maximum withdrawal limit must be entered into the Terminal before any transactions can
be completed. This number is the largest dollar amount allowed for a single withdrawal trans­action. The MAXIMUM AMOUNT may be set from $1 to $999 in increments of $1 and must
be set to a multiple of the denomination of the currency in the cassette. Factory default is set to
$500.00. The value must be a whole dollar amount only.

Whenever a withdrawal transaction is processed, the amount entered or selected is compared to
the MAXIMUM AMOUNT parameter. If the entry is larger, an error message warns the user
and displays the maximum allowable amount. Additionally, the MAXIMUM AMOUNT cannot
be more than 50 times greater than the denomination of the currency in the cassette.

The MAXIMUM AMOUNT entered into the Terminal DOES NOT override any maximum
set by a network. The transaction will be sent to the network if the amount entered or selected
is less than the maximum. The network must still approve the requested amount.

•

Store Message

The Store Message consists of up to four lines of text that are printed at the top of each receipt
and report. This message is typically used to print the store name, address and phone number.

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SECTION 3 - OPERATION AND SETUP

•

Marketing Message

The Marketing Message consists of up to four lines of text that are printed at the top of each
receipt and report (if a Store Message is used, the Marketing Message is printed below it). This
message can be used for advertising purposes, sales notifications, promotions, or other pur­poses.

•

Surcharge Owner

The name of the surcharge owner is stored in the terminal and printed on the receipt.

•

Terminal Owner

The name of the Terminal Owner is stored in the terminal and displayed to the customer in the
surcharge-warning message.

•

Welcome Message

The Welcome Message consists of three lines of text that are displayed on the Customer Wel­come screen.

•

Language Option

This feature allows the terminal operator to select the language that is displayed to the cus­tomer during a transaction, as well as the language in which the Management Functions are
presented. A feature is also provided that gives the customer the option of selecting a preferred
language. Also, some terminal software versions allow receipts to be printed using the non­English language choice.

•

Coupon Options

Coupons are used for promotional purposes. The owner of the Terminal can use the Coupon
Options feature to issue printed coupons from the receipt printer. Coupons are issued ran­domly (based on percentage) or whenever a customer uses the Terminal to withdraw more
than a predetermined minimum amount of cash.

•

Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the
terminal will use when printing receipts and other reports.

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SECTION 3 - OPERATION AND SETUP

SETUP PARAMETERS LISTING

Table 3-2, SuperScrip Terminal Setup Parameters, lists all of the operator-configurable parameters
accessible through the Management Functions. References to the specific pages in Section 5, Man­agement Functions, are provided to help quickly locate the description and applicable setup in­structions for each parameter. In most cases the factory default value of each parameter is also
provided.

Although many of the parameters have been set at the factory, it is important to verify that the
settings are appropriate. Certain default values are merely ‘place holders’ and should be changed
to reflect the actual settings and values required. Review the table and take the time to make the
necessary changes and updates as needed to ensure the terminal is completely setup, customized
for its intended application, and ready to operate.

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SECTION 3 - OPERATION AND SETUP

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MODEL 9200 SUPERSCRIPTM OPERATION MANUAL

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TRITON SYSTEMS,
INC.