Triton 9100 User Manual
MODEL 9100
AUTOMATED TELLER MACHINE
USER MANUAL
VERSION 1.0
TDN 07100-00080 04/2007
CORPORATE HEADQUARTERS:
522 E. Railroad Street
Long Beach, MS 39560
Phone: (228) 868-1317
Fax: (228) 868-0437
COPYRIGHT NOTICE
© 2002 - 2007 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware, Inc.
is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV).
DOVER, the DOVER logo and the family of marks and TRITON, the TRITON logo and the Triton
family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsidiary of Dover Corporation.
RMA (RETURN MATERIAL AUTHORIZATION)
RETURN A DDRESS:
21405 Avenue “B”
Long Beach, MS 39560
MODEL 9100 USER MANUAL
NOTICES
Copyright © Delaware Capital Formation, Inc., 2002 - 2007.
ALL RIGHTS R ESERVED
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed to be accurate. However,
Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions
that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for
direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to
make improvements in its documentation and the products it describes at any time, without notice or
obligation.
TRADEMARK A CKNOWLEDGEMENTS
Triton Connect is a trademark of Triton Systems of Delaware, Inc. VISA® is a registered trademark of
VISA of the United States and other countries.
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MODEL 9100 USER MANUAL
CONTENTS
SECTION 1 - INTRODUCTION ........................................................................................ 1
WHAT’S IN THIS MANUAL .......................................................................................................................2
FEATURE HIGHLIGHTS ..............................................................................................................................3
STANDARD FEATURES ..............................................................................................................................4
SECTION 2 - BASIC OPERATION ................................................................................... 7
INTRODUCTION ........................................................................................................................................8
CONTROL PANEL LAYOUT ........................................................................................................................8
FUNCTION KEYPADS................................................................................................................................9
MAIN KEYPAD ....................................................................................................................................... 9
MENU-BASED OPERATION........................................................................................................................11
CUSTOMER TRANSACTIONS ....................................................................................................................... 12
VOICE-ENABLED TRANSACTIONS .............................................................................................................. 14
SECTION 3 - MANAGEMENT FUNCTIONS ....................................................................... 15
INTRODUCTION ........................................................................................................................................16
ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................16
NEW OR MODIFIED MANAGEMENT FUNCTIONS ..........................................................................................17
MAIN MENU .......................................................................................................................... 18
ONFIGURE TERMINAL ........................................................................................................... 19
C
CASSETTE SETUP ..............................................................................................................................19
DAT E / TIME FUNCTIONS ..................................................................................................................19
LANGUAGE IDIOMA ..........................................................................................................................19
PRINTER SETTINGS ...........................................................................................................................19
ATM MONITORING ......................................................................................................................... 19
PASSWORD MAINTENANCE ............................................................................................................... 19
MORE .............................................................................................................................................20
AD SCREENS .................................................................................................................................. 20
RANDOM / LEVEL PROZE COUPONS ...................................................................................................20
CHANGE MESSAGES ........................................................................................................................20
COMMUNICATION .............................................................................................................................20
ADJUST CONTRAST ...........................................................................................................................20
LOCAL ZIP CODE ............................................................................................................................. 20
MORE .............................................................................................................................................20
SPEECH ON / OFF ............................................................................................................................20
VIEW / MODIFY OPTIONS ................................................................................................................. 20
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MODEL 9100 USER MANUAL
CONTENTS
CASSETTE SETUP ............................................................................................................................ 21
RELEARN BILL THICKNESS ............................................................................................................... 21
INTERNATIONAL CURRENCY .............................................................................................................. 21
MAXIMUM A MOUNT (CASH) ............................................................................................................. 21
MAXIMUM A MOUNT (NON-CASH) .....................................................................................................21
CASSETTE PARAMETERS ....................................................................................................................21
FAST CASH A MOUNTS ...................................................................................................................... 21
MORE .............................................................................................................................................21
LOW CURRENCY .............................................................................................................................. 21
EXTENDED A MOUNT ........................................................................................................................ 21
CASSETTE PARAMETERS .................................................................................................................. 22
SET BILL D IMENSIONS .....................................................................................................................22
VALUE ............................................................................................................................................22
TYPE ..............................................................................................................................................22
SERVICE ..........................................................................................................................................22
CURRENCY DAT A ............................................................................................................................. 22
CASSETTE ........................................................................................................................................22
DESCRIPTION ...................................................................................................................................22
CONFIGURE PROCESSORS ................................................................................................. 2 3
PROCESSOR NAME ........................................................................................................................... 23
TERMINAL ID ................................................................................................................................. 23
KEY MANAGEMENT ........................................................................................................................23
COMMUNICATION TYPE ....................................................................................................................23
COMMUNICATION NUMBERS ..............................................................................................................23
SENT TERMINAL T OTALS .................................................................................................................. 24
STATUS MONITORING ....................................................................................................................... 24
EOT (END OF TRANSMISSION) ..........................................................................................................24
COMMUNICATION HEADER ................................................................................................................25
PREDIAL .........................................................................................................................................25
KEY MANAGEMENT ........................................................................................................................ 26
ENTER MASTER KEYS ......................................................................................................................26
DOWNLOAD WORKING KEYS ........................................................................................................... 26
DISPLAY CHECK DIGITS ...................................................................................................................26
ENTERING KEYS P ROCEDURES ................................................................................................................ 27-28
CONFIGURE SERVICES .............................................................................................................. 29
STD ATM CONFIGURATION .................................................................................................................. 30
TRANSACTION TYPES .............................................................................................................................. 30
ACCOUNT TYPES .................................................................................................................................... 30
SURCHARGE ........................................................................................................................................... 30
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MODEL 9100 USER MANUAL
CONTENTS
CASSETTE SERVICE ................................................................................................................ 31
IAGNOSTICS .......................................................................................................................... 32
D
STATUS ...................................................................................................................................................32
PURGE ...................................................................................................................................................32
TEST DISPENSE .......................................................................................................................................32
FORMAT GRAPHIC MEMORY .....................................................................................................................32
TEST RECEIPT PRINTER ............................................................................................................................ 32
VERSION #’S .......................................................................................................................................... 32
MORE DIAGNOSTICS ..............................................................................................................................33
INJECT NEW CASSETTE ID........................................................................................................................ 33
COMMUNICATION ....................................................................................................................................33
MODEM SPEAKER ON / OFF ....................................................................................................................33
FORCE UNLOCK ......................................................................................................................................33
PRINT DISPENSER STATUS ........................................................................................................................33
CLEAR DISPENSER STATUS .......................................................................................................................33
PREVIOUS ............................................................................................................................................... 33
MORE (MORE) DIAGNOSTICS ................................................................................................................. 34
KEYPAD ................................................................................................................................................. 34
CLEAR TAMPER ......................................................................................................................................34
CLEAR SERIAL TAMPER .......................................................................................................................... 34
STATUS ...................................................................................................................................................34
SCAN CARD ........................................................................................................................................... 34
CLOSE ................................................................................................................................... 35
SCHEDULE CLOSE ................................................................................................................................... 35
TRIAL CLOSE ..........................................................................................................................................35
DAY C LOSE ............................................................................................................................................35
TRIAL CASSETTE CLOSE (ALL) .................................................................................................................35
CASSETTE CLOSE ................................................................................................................................... 36
CASSETTE A-D .......................................................................................................................................36
TRIAL CASSETTE CLOSE ........................................................................................................................... 36
SELECT CASSETTE ...................................................................................................................................36
ENTER QTY IN CASSETTE ..........................................................................................................................36
JOURNAL ................................................................................................................................37
PRINT JOURNAL ...................................................................................................................................... 37
CLEAR JOURNAL .....................................................................................................................................37
PRINT LAST X ENTRIES ............................................................................................................................ 37
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MODEL 9100 USER MANUAL
CONTENTS
TCP/IP CONFIGURATION ....................................................................................................... 3 9
INTRODUCTION ........................................................................................................................................40
TCP/IP ADDRESSES ................................................................................................................................40
CONFIGURE PROCESSORS (COMM T YPE)..................................................................................................41
COMMUNICATION NUMBERS .....................................................................................................................42
CONFIGURE TERMINAL (TCP/IP CONFIGURATION) .................................................................................43
NETWORK SETTINGS ......................................................................................................................................... 44-45
TEST TCP/IP ..........................................................................................................................................46
TRITON CONNECT (TCP/IP CONFIGURATION) ........................................................................................ 47
HOST NUMBERS (ADDRESSES) ..................................................................................................................48
ALARM NUMBERS (ADDRESSES)............................................................................................................... 49
TERMINAL IP ADDRESS / LISTENING PORT .................................................................................................50
SECTION 4 - CASSETTE CLOSE / CASH REPLENISHMENT ................................................. 51
INTRODUCTION ........................................................................................................................................52
DISPENSING MECHANISMS .......................................................................................................................52
NOTE CONDITION ....................................................................................................................................52
PREPARING NOTES ..................................................................................................................................53
CASSETTE CLOSE PROCEDURES ............................................................................................................... 54
REPLENISH CASSETTE (TDM DISPENSERS) ................................................................................................... 55-58
REPLENISH CASSETTE (SDD) ........................................................................................................................ 59-61
REPLENISH CASSETTE (MINIMECH) ............................................................................................................... 62-63
SECTION 5 - GENERAL MAINTENANCE ........................................................................... 65
INTRODUCTION ........................................................................................................................................66
REPLENISH RECEIPT P APER ............................................................................................................................. 66-68
CLEANING THE ENCLOSURE ..................................................................................................................... 69
CLEANING THE DISPLAY .......................................................................................................................... 69
CARD READER CLEANING ........................................................................................................................69
SECTION 6 - ERROR CODES / TDM CLICK COUNTS .................................................... 71
ERROR CODES ................................................................................................................................................... 72-76
COMMUNICATION ERROR CODES ............................................................................................................... 77
CLICK COUNTER HARDWARE STATUS CODES .............................................................................................. 78
TDM CLICK COUNTERS ................................................................................................................................... 79-85
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MODEL 9100 USER MANUAL
CONTENTS
APPENDIX A - WARRANTY AND REPAIR POLICIES/PROCEDURES ..................................... A-1
APPENDIX B - COMBINATION / ELECTRONIC LOCKS ..................................................... B-1
APPENDIX C - TDM “BACKGROUND PAPER” .............................................................. C-1
SUPPLEMENTS
SUPPLEMENT A (US / MEXICO) .................................................................................... SA-1
SUPPLEMENT B (CANADA) ............................................................................................ SB-1
SUPPLEMENT C (SOUTH A FRICA) .................................................................................. SC-1
SUPPLEMENT D (US) ................................................................................................... SD-1
SUPPLEMENT E (CANADA) ............................................................................................ SE-1
SUPPLEMENT F (UK) ................................................................................................... SF-1
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viii
SECTION 1
INTRODUCTION
1
MODEL 9100 USER MANUAL
WHAT’S IN THIS MANUAL
This revised User manual describes the operating features of the Model 9100 series ATM and shows how
to perform the procedures that would typically be performed by the owner or operator personnel.
The manual is divided into the following sections:
SECTION 1, INTRODUCTION. Summarizes the basic features of the Model 9100 series ATM.
SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.:
! Control Panel Layout.
! Keypads (Function, Main)
! Menu-Based Operation
! Customer Transaction Process
! Voice-Enabled Transactions Guide
SECTION 3, MANAGEMENT FUNCTIONS. Describes the menu functions and available options.
SECTION 4, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close
procedures. Cash replenishment standards and loading steps are covered as well as putting cassettes
back in service.
SECTION 5, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance procedures appropriate for user personnel.
! Replenishing Receipt Paper
! Cleaning the Enclosure/Card Reader
Section 6, TDM Error Codes / Click Counts. Tables provided to help identify error conditions and
troubleshooting.
APPENDIX A, WARRANTY AND REPAIR POLICIES / PROCEDURES
APPENDIX B, COMBINATION / ELECTRONIC LOCKS. Covers how to change combinations for mechanical and
electronic locks. Also provides procedures for changing the battery in the electronic lock.
APPENDIX C, TALKING PAPER (TDM MECHANISMS)
SUPPLEMENT A. Describes software changes implemented in the March, 06’ version of 8100/9100 US/
Mexico software release.
SUPPLEMENT B. Describes software changes implemented in the April, 06’ version of 8100/9100 Canadian
software release.
2
INTRODUCTION
SUPPLEMENT C. Describes software changes implemented in the May, 06’ version of 8100/9100 South
Africa software release.
SUPPLEMENT D. Descibes software changes implemented in the February, 07’ version of 8100/9100 US
software release.
SUPPLEMENT E. Describes software changes implemented in the Mar, 07’ version of 8100/9100 Canadian
software release.
SUPPLEMENT F. Descibes software changes implemented in the Mar, 07’ version of 8100/9100 UK software
release.
FEATURE HIGHLIGHTS
Important features of the 9100 series ATM are highlighted in the following list:
" Modular architecture eases troubleshooting and servicing.
" Supports dial-up and Ethernet (TCP/IP) communications.
" Accomodates single or multi-cassette dispensing mechanisms (TDM-100/150/200/250/SDD/
Minimech).
" 5.7" (145 mm) monochrome or color LCD display.
" 14.4 baud modem standard (33.6 baud optional).
" Satisfies Americans with Disabilities Act (ADA) specifications for height and access. Audio compliant.
" VISA® Encrypting PIN Pad (VEPP) to comply with international encryption standards and Triple
DES compliant.
" Dip-style card reader (EMV optional).
" 60 mm thermal printer designed for quiet operation.
" Mechanical or electronic combination lock .
" Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software.
" Dispenses U.S. and international currency types.
" High-capacity electronic journal stores transaction details for later printout and analysis.
" Supports LED-backlit signage option (topper attachment).
" Small footprint design makes placement easier. Deeper cabinet available to accomodate SDD dispenser.
" Choice of control panel and fascia color available in Blue or Bayou Bronze.
3
MODEL 9100 USER MANUAL
STANDARD FEATURES
" Management Functions. Enable extensive control and customization of the ATM’s operating
parameters.
" EPROM Functions. The EPROM function provides low-level diagnostic and software update
operations.
" Password Protection. Access to Management Functions, EPROM, and Key Management areas are
protected with passwords.
" MAC Encryption Support. Message Authentication Code (MAC) data encryption protocol. Provides
increased protection for message traffic to and from the ATM. Triple DES compliant.
" Encrypting PIN Pad (EPP) Entry Device Support. Secure EPP device encrypts the customer PIN
during a transaction. Triple DES compliant.
" Multi-Language Support. Enables the customer to select a preferred language (such as French or
Spanish) for customer screens and receipts.
" Transaction and Account Type Configuration. Enables selection of transactions (transfers or balance
inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect
availability of checking account withdrawal.
" Cassette and Day Close Reports. Provide summary information about the number and type of
transactions being performed by the ATM.
" Electronic Journal. Stores the details of each transaction in solid-state memory. Journal data can be
retrieved, printed out at the receipt printer, and transferred to a remote Triton Connect computer.
" AD Screens. An Ad screen is a promotional or advertising graphic that is displayed on the LCD
screen during idle periods. Ad screens are downloaded to the terminal by a remote Triton Connect™
computer. Text-only (non-graphic) Ad screens can also be displayed.
" Receipt Printer Graphics. This feature allows informational or promotional graphics to be printed
on customer receipts.
" Messages. Informational and promotional messages that are displayed to the customer on-screen or
printed on receipts.
" Coupons. Coupons are printed by the receipt printer and prizes awarded to customers based on
random and/or withdrawal amount-based transactions. Coupon text can be entered locally or
downloaded along with coupon graphics using Triton Connect™ software.
4
INTRODUCTION
" Status Monitoring. The ATM can periodically transfer status information to the host processor. In
addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor
operation and alarm conditions, update operating parameters, and reset the terminal.
" UL 291 certified for Business Hours service. This means that the currency should be removed from
the dispenser and stored in a safe location when the business is closed to the public.
" Front-access cabinet. Allows access to the dispensing mechanism and currency cassette from the
control-panel side of the unit.
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MODEL 9100 USER MANUAL
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6
SECTION 2
BASIC OPERATION
7
MODEL 9100 USER MANUAL
INTRODUCTION
This section describes the basic operation of the terminal. The following topics are covered:
1. CONTROL PANEL L AYOUT. Describes the layout of the terminal’s control panel.
2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.
3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface.
4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In
addition, the voice-enabled transactions feature is described.
CONTROL PANEL LAYOUT
The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two
four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD
screen.
The main keypad and control keys have an integral raised Braille symbol to conform to the requirements
of the Americans with Disabilities Act (Figure 2-1).
LCD screen
Function
keys
Receipt
chute
Main
keypad
Headphone jack
Figure 2-1. Control panel layout.
8
Card
reader
BASIC OPERATION
FUNCTION KEYPADS
The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group
on either side of the LCD screen. A Function key is only active when a function or menu option name is
displayed (if the display is “grayed out”, that option is not available). The Function keys are designated
F1 through F8, as shown in Figure 2-2.
Figure 2-2. Function key layout.
MAIN KEYPAD
The entry of numeric characters via the main keypad is straightforward: simply press the desired key.
However, in certain Management Function screens it may be necessary to enter alphabetic characters, a
procedure that requires a little more explanation. On such screens, a flashing cursor will be evident on the
display, representing the location where the next character you enter will be displayed. To enter a letter or
punctuation mark, you will first press the <CTRL> key (the blank key in the lower right-hand corner of the
keypad), and then you will press the number that has the letter or other character you want.
Figure 2-3.
Alphanumeric
keypad.
1
QZ2ABC3DEF
CANCEL
4
GHI5JKL6MNO
7
PRS8TUV9WXY
CLEAR
O
ENTER
0
<>
9
x
<
CTRL
MODEL 9100 USER MANUAL
Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad
characters. On most of these keys (<2> through <9>), the first three of the available characters are
alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are
different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic
characters (‘QZ’).
SRETCARAHCDAPYEK-1-2ELBAT
1X2X3X4X5X6X
1Q Z ecapS~! @
2A B C # $ %
3D E F ^ * _
4G H I ( ) |
5J K L \ / "
6M N O ; :
7P R S ? < >
8T U V [ ] ñ
9W X Y { }
0, . - & = +
Table 2-1. Keypad characters.
'
)nepO(etouQelgniS
'
)esolC(etouQelgniS
The first character on the first key (0-9) you press after the <CTRL> key will be displayed at the current
cursor position. Pressing the same key repeatedly (X1-X6) will cycle the displayed letter through the
available character choices for that key.
When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the
cursor to the next position. Repeat these steps to enter the next character.
The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations.
The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in
a character. These keys will auto-repeat if held down for more than one second.
The <CLEAR> key can be used to clear an entry and start over. The <CANCEL> key will abort the current
transaction.
10
BASIC OPERATION
MENU-BASED OPERATION
The terminal operates as a menu driven system. Messages and menu options presented on the LCD
display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys
located to the left and right of the display. For the purpose of security many screens timeout after a preset
time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the
user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned
to the function that was active prior to the timeout. If the user does not make a selection within an
additional 30-second countdown period the terminal will automatically go to the Customer Welcome
screen.
When the unit is turned on, the dispenser will beep once and the Top menu, shown in Figure 2-4, will
appear on the display screen after a few seconds. From the Top menu, you can either:
1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER
TRANSACTIONS.
2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.
Note: You will have to enter an appropriate password to view the Management Functions menu.
If you do not select a menu choice within 30 seconds the terminal will automatically default to the
Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal
will automatically begin accepting customer transactions shortly after power is restored).
Figure 2-4. Top menu screen.
11
MODEL 9100 USER MANUAL
CUSTOMER TRANSACTIONS
A customer begins a transaction by selecting from the Customer screen options. They nsert their ATM
card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be
scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will
be displayed, accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems
are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the
surcharge message may be displayed at the end of the customer’s transaction selection). The customer
must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered,
the transaction type and account are selected, and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.
Figure 2-5 shows how ATM transactions are handled. If the transaction was processed successfully, the
customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is
printed.
PROCESSOR
ATM
BANK
Figure 2-5. ATM transaction processing.
12
ATM
NETWORK
BASIC OPERATION
The ATM sends the customer transaction request to a processor. A processor is a financial intermediary,
such as an Independent Sales Organization (ISO), bank, or other financial institution that provides
transaction-processing services for ATMs. The ATM must be set up with a particular processor before
customer transactions can take place.
The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally
or nationally organized clearing house for financial transactions, that deals directly with the appropriate
financial institution, such as the customer’s bank or credit card company, in order to complete the
transaction. The processor will select the appropriate ATM network to use based on factors such as the
type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer’s bank or
credit card company.
The ATM network routes the transaction to the appropriate bank or other institution, confirms successful completion of the transaction, and sends a confirmation message back to the processor. If the request
was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including
any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s
bank account.
The processor forwards a confirmation message to the ATM (and an authorization to dispense currency,
in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides
the customer with a printed receipt as a record of the transaction.
The processor credits the merchant’s account for the amount of any cash withdrawals (plus surcharge
fees, if collected), typically by the end of the next business day).
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MODEL 9100 USER MANUAL
VOICE-ENABLED TRANSACTIONS
The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug
in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-6).
A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a
headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief
spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins
a transaction, spoken prompts will provide feedback and guide the customer through the successful
accomplishment of the transaction.
Figure 2-6. Headphone jack location.
14
SECTION 3
MANAGEMENT FUNCTIONS
15
MODEL 9100 USER MANUAL
INTRODUCTION
This section describes the Management Functions available with the ‘MASTER’ password for accessing
the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions
menu by following the procedure described next.
ACCESSING THE MANAGEMENT FUNCTIONS MENU
1. Press and hold down the <CTRL> key; while holding down the <CTRL> key, press the <1> key.
Release both keys. After a moment the top menu will be displayed.
2. At the top menu, select MANAGEMENT FUNCTIONS by pressing the key next to Management Functions
option.
3. Enter the user password at the password entry display.
CHANGE DEFAULT PASSWORDS
A new error code (246) has been created for when the terminal’s MASTER and/or ADMINISTRATION password(s) are in the default state. The terminal will detect this condition and go
out of service. On the “Out of Service” screen, no error information will be displayed. This
error code will not reset until the Master and/or Administration passwords are changed from
their default state.
The default MASTER password is ‘123456’ and the default ADMINISTRATION password is
‘987654’.
* IMPORTANT *
NEVER USE THE IDENTICAL PASSWORD FOR BOTH MASTER AND ADMINISTRATION!
Main menu screen (multihost).
Figure 3-1. Main menu screen (non-multihost).
16
MANAGEMENT FUNCTIONS
Software Updates
There are Supplements at the back of this document that describe new/
changed Management function features. Refer to your particular countries
version for information regarding these updates.
NEW OR MODIFIED MANAGEMENT FUNCTIONS
The majority of the Management Functions are configured the same as before but they may have been
relocated in the menu structure. A brief synopsis of each function is provided. A summary of the changes
to the Management Functions is provided below:
! MAIN MENU - Three (3) major configuration paths now exist: Terminal, Services, and Processors.
The other options (Cassette Service, Diagnostics, Close, and Journal) have moved slightly but their
functions remain the same.
! DIAGNOSTICS - To reset an on-screen VEPP tamper error ‘205’ or VEPP Serial number error ‘239’,
you must traverse through the Diagnostics menu items. A new option, “KEYPAD”, allows user to clear
either of these 2 error codes.
! Key Management - Two (2) passwords are now required before users can enter the PIN Master
keys option. Once accessed, two (2) key parts (32 number/character stream) must be loaded, followed by
a second part. The Check Digits are displayed before either accepting or declining. An on-screen keypad
directs users for entering numbers and characters.
! COMMUNICATION - This menu item replaces the Telephone Configuration. TCP/IP configuration
setup is now included with the Modem setup.
! TRITON CONNECT™ - Moved under “ATM Monitoring”. TCP/IP configuration setup also in-
cluded for Triton Connect. The communication type (dial-up or TCP/IP) is automatically detected.
! CONFIGURE PROCESSORS - Processor specific information is now configured under this option.
Standard ATM cash transactions WILL use processor number one (1) as its default. Processors 2
through 4 reserved for future applications.
! SURCHARGE - You may now block up to one hundred (100) ISOs at the terminal.
! UPDATING SOFTWARE. When installing an update file over any prior software release on a terminal
with a TDM100 or TDM150 dispenser, the cassette multiple amount (value) will need to be reconfigured
before the terminal will go into service. You will only have to configure one time after you update. Any
other future releases will not require configuring amount values.
Cassette Service
Multi-Cassette Dispensers: During the initial boot procedure, the terminal may force
an Error Code 156 to ensure the user enters the Cassette Setup functions to configure
and put at least one cassette “In Service”.
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MODEL 9100 USER MANUAL
MAIN MENU
ACCESS INSTRUCTIONS:
1. Access Management Functions by entering your
password. The MAIN MENU screen will be displayed.
DESCRIPTION:
The Main Menu screen allows the service provider/termi-
nal operator to access the following Management functions:
1. Configure Terminal. Used to configure operating
parameters for the ATM terminal.
2. Configure Services. Used to select transaction
types, account types, and surcharging setup.
3. Configure Processors. Used to configure up to four
(4) Host/Processor specific parameters.
* Note: Processor #1 MUST be configured for ATM cash
transactions. Configure the processor prior to Configuring
Services.
4. Cassette Service. Allows the desired cassette(s) to be placed IN SERVICE.
5. Diagnostics. This function performs self-tests on the major components to help determine and
isolate any malfunctions or errors.
6. Close. Used to perform Cassette Close, Day Close, Trial Close, and Schedule Close functions.
7. Journal. Journal data is imbedded in the dispenser firmware. The details of each transaction are
stored in the journal’s memory and can be retrieved at a later date. When needed, just the
information desired can be recalled and a printout of the records made.
Note
In configuring the parameters , the availability of some options may be “grayed
out” due to the specific dispensing mechanism installed or other features.
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MANAGEMENT FUNCTIONS
CONFIGURE TERMINAL
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen, select CONFIGURE T ER-
MINAL.
DESCRIPTION:
The following options will be available from the CONFIGURE
TERMINAL screen:
1. Cassette Setup. Allows the terminal operator to view
and change cassette parameters.
2. Date/Time Functions. Provides a menu related to
configuration of date and time parameters
3. Language Idioma. Provides access to the options
that control the language that is displayed on the
ATMs LCD display.
4. Printer Settings. Provides access to printer receipt
length, low paper acknowledgment, and graphics.
5. ATM Monitoring. Allows Triton Connect™ setup and enabling, heartbeat messaging, and alarm
thresholds.
6. Password Maintenance. Allows access to menus for viewing and changing the Master and Admin-
istrative passwords.
7. More. Additional options for couponing, messaging, etc. A listing of items are covered on the next
page.
19
MODEL 9100 USER MANUAL
CONFIGURE TERMINAL
(MORE)
1. AD Screens. This feature enables or disables the
display on an idle terminal to alternate between the
Welcome Screen and a screen containing graphics
and text elements used to make an advertisement
screen.
2. Random/Level Prize Coupons. Provides access to
setup terminal operations for issuing printed and dispensed prize coupons.
3. Change Messages. Allows information for various terminal and receipt messages to be changed
or authored.
4. Communication. Allows modem and/or TCP/IP parameters to be configured and tested.
5. Adjust Contrast. Adjusts the contrast of the display. *Note: This function not available in Model
8100/9100 ATMs. A manual adjust is located on the units Main board.
6. Local Zip Code. Allows entry of the zip code where terminal is located.
7. More. Two (2) more additional options; Speech and View/Modify.
1. Speech On/Off. Enables/disables the voice-acti-
vated headphone jack.
2. View/Modify Options. Allows access for setting a
selected feature.
20
MANAGEMENT FUNCTIONS
CASSETTE SETUP
ACCESS INSTRUCTIONS:
1. From the MAIN MENU screen, select CONFIGURE T ER-
MINAL.
2. From the CONFIGURE TERMINAL screen, select CAS-
SETTE SETUP.
DESCRIPTION:
The following options will be available from the CASSETTE
SETUP screen:
1. Relearn Bill Thickness. Enables you to force the
dispenser to enter the learning mode (TDM-family
dispensers).
2. International Currency. Allows operator to select
one of (128) pre-defined characters as possible monetary symbols that describe the type of currency
being used.
3. Maximum Amount (Cash). Allows operator to set
the maximum amount withdrawal limit. The maximum
amount cannot be more than fifty (50) times the denomination value in the cash dispenser.
4. Maximum Amount (Non-Cash). Allows operator to set maximum non-cash purchase limit for noncash items. * Note: This function applies to NMD-family dispensers only!
5. Cassette Parameters. Used to perform cassette-specific configuration and setup operations.
6. Fast Cash Amounts. These amounts are entered by operator to prompt customer to select five (5)
convenient amounts. The amounts must be multiples of the denomination(s) in the cassette(s).
7. More: Two (2) more additional options; Low Currency and Extended Amounts.
1. Low Currency. Used to enable/disable low currency
checking on the dispenser mechanism. *Note: Avail-
able with units that have an SDD 1700 dispenser
mechanism installed.
2. Extended Amount. Extends the currency amount entry field from eight (8) to twelve (12) digits, if needed.
21
MODEL 9100 USER MANUAL
CASSETTE PARAMETERS
ACCESS INSTRUCTIONS:
1. From the CONFIGURE TERMINAL screen, select CAS-
SETTE SETUP.
2. From the CASSETTE SETUP screen, select CASSETTE
PARAMETERS.
3. Select CASSETTE “A”, “B”, OR “C” (cassette “D”
will be grayed out).
DESCRIPTION:
The following options will be available from the CASSETTE
SETUP screen:
1. Set Bill Dimensions. Note: Does not apply for TDM
dispensers.
2. Value. Allows the operator to set the value of a cash
or non-cash item in a particular cassette. Value is the
denomination of the currency or face value of the
particular non-cash item.
3. Type. This describes the item in the particular cas-
sette: “Cash” or “Non-Cash”. Default is “Cash”.
4. Service. This function displays the current cassettes
status and provides the option to place a cassette
either IN SERVICE or OUT OF SERVICE.
Note: Multi-cassette TDM dispensers only.
5. Currency Data. Note: Does not apply for TDM
dispensers.
6. Cassette. Allows you to select another cassette, if
applicable.
7. Description. Provides access to menus that let the
operator enter a brief description of non-cash only
items in a cassette (Applies to NMD-family dispens-
ers only!).
22
*Note*
!!
! Cassette “A” is for single
!!
cassette dispensers.
!!
! “CASSETTE LOCKING” feature
!!
does not apply.
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