Triton 9100 User Manual

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MODEL 9100

AUTOMATED TELLER MACHINE

USER MANUAL

VERSION 1.0

TDN 07100-00080 04/2007

CORPORATE HEADQUARTERS:

522 E. Railroad Street

Long Beach, MS 39560

Phone: (228) 868-1317

Fax: (228) 868-0437

© 2002 - 2007 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware, Inc. is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV). DOVER, the DOVER logo and the family of marks and TRITON, the TRITON logo and the Triton family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsidiary of Dover Corporation.

RMA (RETURN MATERIAL AUTHORIZATION)

RETURN A DDRESS:

21405 Avenue “B”

Long Beach, MS 39560

MODEL 9100 USER MANUAL

NOTICES

ALL RIGHTS R ESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.

The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

TRADEMARK A CKNOWLEDGEMENTS

Triton Connect is a trademark of Triton Systems of Delaware, Inc. VISA® is a registered trademark of VISA of the United States and other countries.

MODEL 9100 USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION ........................................................................................ 1

WHAT’S IN THIS MANUAL .......................................................................................................................2

FEATURE HIGHLIGHTS ..............................................................................................................................3

STANDARD FEATURES ..............................................................................................................................4

SECTION 2 - BASIC OPERATION ................................................................................... 7

INTRODUCTION ........................................................................................................................................8

CONTROL PANEL LAYOUT ........................................................................................................................8

FUNCTION KEYPADS................................................................................................................................9

MAIN KEYPAD ....................................................................................................................................... 9

MENU-BASED OPERATION........................................................................................................................11

CUSTOMER TRANSACTIONS ....................................................................................................................... 12

VOICE-ENABLED TRANSACTIONS .............................................................................................................. 14

SECTION 3 - MANAGEMENT FUNCTIONS ....................................................................... 15

INTRODUCTION ........................................................................................................................................16

ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................16

NEW OR MODIFIED MANAGEMENT FUNCTIONS ..........................................................................................17

MAIN MENU .......................................................................................................................... 18

ONFIGURE TERMINAL ........................................................................................................... 19

CASSETTE SETUP ..............................................................................................................................19

DAT E / TIME FUNCTIONS ..................................................................................................................19

LANGUAGE IDIOMA ..........................................................................................................................19

PRINTER SETTINGS ...........................................................................................................................19

ATM MONITORING ......................................................................................................................... 19

PASSWORD MAINTENANCE ............................................................................................................... 19

MORE .............................................................................................................................................20

AD SCREENS .................................................................................................................................. 20

RANDOM / LEVEL PROZE COUPONS ...................................................................................................20

CHANGE MESSAGES ........................................................................................................................20

COMMUNICATION .............................................................................................................................20

ADJUST CONTRAST ...........................................................................................................................20

LOCAL ZIP CODE ............................................................................................................................. 20

MORE .............................................................................................................................................20

SPEECH ON / OFF ............................................................................................................................20

VIEW / MODIFY OPTIONS ................................................................................................................. 20

iii

MODEL 9100 USER MANUAL

CONTENTS

CASSETTE SETUP ............................................................................................................................ 21

RELEARN BILL THICKNESS ............................................................................................................... 21

INTERNATIONAL CURRENCY .............................................................................................................. 21

MAXIMUM A MOUNT (CASH) ............................................................................................................. 21

MAXIMUM A MOUNT (NON-CASH) .....................................................................................................21

CASSETTE PARAMETERS ....................................................................................................................21

FAST CASH A MOUNTS ...................................................................................................................... 21

MORE .............................................................................................................................................21

LOW CURRENCY .............................................................................................................................. 21

EXTENDED A MOUNT ........................................................................................................................ 21

CASSETTE PARAMETERS .................................................................................................................. 22

SET BILL D IMENSIONS .....................................................................................................................22

VALUE ............................................................................................................................................22

TYPE ..............................................................................................................................................22

SERVICE ..........................................................................................................................................22

CURRENCY DAT A ............................................................................................................................. 22

CASSETTE ........................................................................................................................................22

DESCRIPTION ...................................................................................................................................22

CONFIGURE PROCESSORS ................................................................................................. 2 3

PROCESSOR NAME ........................................................................................................................... 23

TERMINAL ID ................................................................................................................................. 23

KEY MANAGEMENT ........................................................................................................................23

COMMUNICATION TYPE ....................................................................................................................23

COMMUNICATION NUMBERS ..............................................................................................................23

SENT TERMINAL T OTALS .................................................................................................................. 24

STATUS MONITORING ....................................................................................................................... 24

EOT (END OF TRANSMISSION) ..........................................................................................................24

COMMUNICATION HEADER ................................................................................................................25

PREDIAL .........................................................................................................................................25

KEY MANAGEMENT ........................................................................................................................ 26

ENTER MASTER KEYS ......................................................................................................................26

DOWNLOAD WORKING KEYS ........................................................................................................... 26

DISPLAY CHECK DIGITS ...................................................................................................................26

ENTERING KEYS P ROCEDURES ................................................................................................................ 27-28

CONFIGURE SERVICES .............................................................................................................. 29

STD ATM CONFIGURATION .................................................................................................................. 30

TRANSACTION TYPES .............................................................................................................................. 30

ACCOUNT TYPES .................................................................................................................................... 30

SURCHARGE ........................................................................................................................................... 30

MODEL 9100 USER MANUAL

CONTENTS

CASSETTE SERVICE ................................................................................................................ 31

IAGNOSTICS .......................................................................................................................... 32

STATUS ...................................................................................................................................................32

PURGE ...................................................................................................................................................32

TEST DISPENSE .......................................................................................................................................32

FORMAT GRAPHIC MEMORY .....................................................................................................................32

TEST RECEIPT PRINTER ............................................................................................................................ 32

VERSION #’S .......................................................................................................................................... 32

MORE DIAGNOSTICS ..............................................................................................................................33

INJECT NEW CASSETTE ID........................................................................................................................ 33

COMMUNICATION ....................................................................................................................................33

MODEM SPEAKER ON / OFF ....................................................................................................................33

FORCE UNLOCK ......................................................................................................................................33

PRINT DISPENSER STATUS ........................................................................................................................33

CLEAR DISPENSER STATUS .......................................................................................................................33

PREVIOUS ............................................................................................................................................... 33

MORE (MORE) DIAGNOSTICS ................................................................................................................. 34

KEYPAD ................................................................................................................................................. 34

CLEAR TAMPER ......................................................................................................................................34

CLEAR SERIAL TAMPER .......................................................................................................................... 34

STATUS ...................................................................................................................................................34

SCAN CARD ........................................................................................................................................... 34

CLOSE ................................................................................................................................... 35

SCHEDULE CLOSE ................................................................................................................................... 35

TRIAL CLOSE ..........................................................................................................................................35

DAY C LOSE ............................................................................................................................................35

TRIAL CASSETTE CLOSE (ALL) .................................................................................................................35

CASSETTE CLOSE ................................................................................................................................... 36

CASSETTE A-D .......................................................................................................................................36

TRIAL CASSETTE CLOSE ........................................................................................................................... 36

SELECT CASSETTE ...................................................................................................................................36

ENTER QTY IN CASSETTE ..........................................................................................................................36

JOURNAL ................................................................................................................................37

PRINT JOURNAL ...................................................................................................................................... 37

CLEAR JOURNAL .....................................................................................................................................37

PRINT LAST X ENTRIES ............................................................................................................................ 37

MODEL 9100 USER MANUAL

CONTENTS

TCP/IP CONFIGURATION ....................................................................................................... 3 9

INTRODUCTION ........................................................................................................................................40

TCP/IP ADDRESSES ................................................................................................................................40

CONFIGURE PROCESSORS (COMM T YPE)..................................................................................................41

COMMUNICATION NUMBERS .....................................................................................................................42

CONFIGURE TERMINAL (TCP/IP CONFIGURATION) .................................................................................43

NETWORK SETTINGS ......................................................................................................................................... 44-45

TEST TCP/IP ..........................................................................................................................................46

TRITON CONNECT (TCP/IP CONFIGURATION) ........................................................................................ 47

HOST NUMBERS (ADDRESSES) ..................................................................................................................48

ALARM NUMBERS (ADDRESSES)............................................................................................................... 49

TERMINAL IP ADDRESS / LISTENING PORT .................................................................................................50

SECTION 4 - CASSETTE CLOSE / CASH REPLENISHMENT ................................................. 51

INTRODUCTION ........................................................................................................................................52

DISPENSING MECHANISMS .......................................................................................................................52

NOTE CONDITION ....................................................................................................................................52

PREPARING NOTES ..................................................................................................................................53

CASSETTE CLOSE PROCEDURES ............................................................................................................... 54

REPLENISH CASSETTE (TDM DISPENSERS) ................................................................................................... 55-58

REPLENISH CASSETTE (SDD) ........................................................................................................................ 59-61

REPLENISH CASSETTE (MINIMECH) ............................................................................................................... 62-63

SECTION 5 - GENERAL MAINTENANCE ........................................................................... 65

INTRODUCTION ........................................................................................................................................66

REPLENISH RECEIPT P APER ............................................................................................................................. 66-68

CLEANING THE ENCLOSURE ..................................................................................................................... 69

CLEANING THE DISPLAY .......................................................................................................................... 69

CARD READER CLEANING ........................................................................................................................69

SECTION 6 - ERROR CODES / TDM CLICK COUNTS .................................................... 71

ERROR CODES ................................................................................................................................................... 72-76

COMMUNICATION ERROR CODES ............................................................................................................... 77

CLICK COUNTER HARDWARE STATUS CODES .............................................................................................. 78

TDM CLICK COUNTERS ................................................................................................................................... 79-85

MODEL 9100 USER MANUAL

CONTENTS

APPENDIX A - WARRANTY AND REPAIR POLICIES/PROCEDURES ..................................... A-1

APPENDIX B - COMBINATION / ELECTRONIC LOCKS ..................................................... B-1

APPENDIX C - TDM “BACKGROUND PAPER” .............................................................. C-1

SUPPLEMENTS

SUPPLEMENT A (US / MEXICO) .................................................................................... SA-1

SUPPLEMENT B (CANADA) ............................................................................................ SB-1

SUPPLEMENT C (SOUTH A FRICA) .................................................................................. SC-1

SUPPLEMENT D (US) ................................................................................................... SD-1

SUPPLEMENT E (CANADA) ............................................................................................ SE-1

SUPPLEMENT F (UK) ................................................................................................... SF-1

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viii

SECTION 1

INTRODUCTION

MODEL 9100 USER MANUAL

WHAT’S IN THIS MANUAL

This revised User manual describes the operating features of the Model 9100 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

SECTION 1, INTRODUCTION. Summarizes the basic features of the Model 9100 series ATM.

SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.:

! Control Panel Layout. ! Keypads (Function, Main) ! Menu-Based Operation ! Customer Transaction Process ! Voice-Enabled Transactions Guide

SECTION 3, MANAGEMENT FUNCTIONS. Describes the menu functions and available options.

SECTION 4, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close

procedures. Cash replenishment standards and loading steps are covered as well as putting cassettes back in service.

SECTION 5, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance procedures appropriate for user personnel.

! Replenishing Receipt Paper ! Cleaning the Enclosure/Card Reader

Section 6, TDM Error Codes / Click Counts. Tables provided to help identify error conditions and troubleshooting.

APPENDIX A, WARRANTY AND REPAIR POLICIES / PROCEDURES

APPENDIX B, COMBINATION / ELECTRONIC LOCKS. Covers how to change combinations for mechanical and

electronic locks. Also provides procedures for changing the battery in the electronic lock.

APPENDIX C, TALKING PAPER (TDM MECHANISMS)

SUPPLEMENT A. Describes software changes implemented in the March, 06’ version of 8100/9100 US/

Mexico software release.

SUPPLEMENT B. Describes software changes implemented in the April, 06’ version of 8100/9100 Canadian software release.

INTRODUCTION

SUPPLEMENT C. Describes software changes implemented in the May, 06’ version of 8100/9100 South

Africa software release.

SUPPLEMENT D. Descibes software changes implemented in the February, 07’ version of 8100/9100 US software release.

SUPPLEMENT E. Describes software changes implemented in the Mar, 07’ version of 8100/9100 Canadian software release.

SUPPLEMENT F. Descibes software changes implemented in the Mar, 07’ version of 8100/9100 UK software release.

FEATURE HIGHLIGHTS

Important features of the 9100 series ATM are highlighted in the following list:

" Modular architecture eases troubleshooting and servicing.

" Supports dial-up and Ethernet (TCP/IP) communications.

" Accomodates single or multi-cassette dispensing mechanisms (TDM-100/150/200/250/SDD/

Minimech).

" 5.7" (145 mm) monochrome or color LCD display.

" 14.4 baud modem standard (33.6 baud optional).

" Satisfies Americans with Disabilities Act (ADA) specifications for height and access. Audio compliant.

" VISA® Encrypting PIN Pad (VEPP) to comply with international encryption standards and Triple

DES compliant.

" Dip-style card reader (EMV optional).

" 60 mm thermal printer designed for quiet operation.

" Mechanical or electronic combination lock .

" Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software.

" Dispenses U.S. and international currency types.

" High-capacity electronic journal stores transaction details for later printout and analysis.

" Supports LED-backlit signage option (topper attachment).

" Small footprint design makes placement easier. Deeper cabinet available to accomodate SDD dispenser.

" Choice of control panel and fascia color available in Blue or Bayou Bronze.

MODEL 9100 USER MANUAL

STANDARD FEATURES

" Management Functions. Enable extensive control and customization of the ATM’s operating

parameters.

" EPROM Functions. The EPROM function provides low-level diagnostic and software update

operations.

" Password Protection. Access to Management Functions, EPROM, and Key Management areas are

protected with passwords.

" MAC Encryption Support. Message Authentication Code (MAC) data encryption protocol. Provides

increased protection for message traffic to and from the ATM. Triple DES compliant.

" Encrypting PIN Pad (EPP) Entry Device Support. Secure EPP device encrypts the customer PIN

during a transaction. Triple DES compliant.

" Multi-Language Support. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

" Transaction and Account Type Configuration. Enables selection of transactions (transfers or balance

inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect availability of checking account withdrawal.

" Cassette and Day Close Reports. Provide summary information about the number and type of

transactions being performed by the ATM.

" Electronic Journal. Stores the details of each transaction in solid-state memory. Journal data can be

retrieved, printed out at the receipt printer, and transferred to a remote Triton Connect computer.

" AD Screens. An Ad screen is a promotional or advertising graphic that is displayed on the LCD

screen during idle periods. Ad screens are downloaded to the terminal by a remote Triton Connect™ computer. Text-only (non-graphic) Ad screens can also be displayed.

" Receipt Printer Graphics. This feature allows informational or promotional graphics to be printed

on customer receipts.

" Messages. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

" Coupons. Coupons are printed by the receipt printer and prizes awarded to customers based on

random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

INTRODUCTION

" Status Monitoring. The ATM can periodically transfer status information to the host processor. In

addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.

" UL 291 certified for Business Hours service. This means that the currency should be removed from

the dispenser and stored in a safe location when the business is closed to the public.

" Front-access cabinet. Allows access to the dispensing mechanism and currency cassette from the

control-panel side of the unit.

MODEL 9100 USER MANUAL

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SECTION 2

BASIC OPERATION

MODEL 9100 USER MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. CONTROL PANEL L AYOUT. Describes the layout of the terminal’s control panel.

2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.

3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface.

4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In addition, the voice-enabled transactions feature is described.

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act (Figure 2-1).

LCD screen

Function

keys

Receipt

chute

Main

keypad

Headphone jack

Figure 2-1. Control panel layout.

Card

reader

BASIC OPERATION

FUNCTION KEYPADS

The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group on either side of the LCD screen. A Function key is only active when a function or menu option name is displayed (if the display is “grayed out”, that option is not available). The Function keys are designated F1 through F8, as shown in Figure 2-2.

Figure 2-2. Function key layout.

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key. However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such screens, a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press the <CTRL> key (the blank key in the lower right-hand corner of the keypad), and then you will press the number that has the letter or other character you want.

Figure 2-3.

Alphanumeric

keypad.

QZ2ABC3DEF

CANCEL

GHI5JKL6MNO

PRS8TUV9WXY

CLEAR

ENTER

CTRL

MODEL 9100 USER MANUAL

Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

SRETCARAHCDAPYEK-1-2ELBAT

1X2X3X4X5X6X 1Q Z ecapS~! @ 2A B C # $ % 3D E F ^ * _ 4G H I ( ) | 5J K L \ / "

6M N O ; :

7P R S ? < > 8T U V [ ] ñ

9W X Y { }

0, . - & = +

Table 2-1. Keypad characters.

)nepO(etouQelgniS

)esolC(etouQelgniS

The first character on the first key (0-9) you press after the <CTRL> key will be displayed at the current cursor position. Pressing the same key repeatedly (X1-X6) will cycle the displayed letter through the available character choices for that key.

When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.

The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in

a character. These keys will auto-repeat if held down for more than one second.

The <CLEAR> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.

BASIC OPERATION

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer Welcome screen.

When the unit is turned on, the dispenser will beep once and the Top menu, shown in Figure 2-4, will appear on the display screen after a few seconds. From the Top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS.

2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.

Note: You will have to enter an appropriate password to view the Management Functions menu.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal

will automatically begin accepting customer transactions shortly after power is restored).

Figure 2-4. Top menu screen.

MODEL 9100 USER MANUAL

CUSTOMER TRANSACTIONS

A customer begins a transaction by selecting from the Customer screen options. They nsert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the surcharge message may be displayed at the end of the customer’s transaction selection). The customer must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the transaction, if needed. The transaction will be processed, typically in a matter of seconds.

Figure 2-5 shows how ATM transactions are handled. If the transaction was processed successfully, the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.

PROCESSOR

ATM

BANK

Figure 2-5. ATM transaction processing.

ATM

NETWORK

BASIC OPERATION

The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or nationally organized clearing house for financial transactions, that deals directly with the appropriate financial institution, such as the customer’s bank or credit card company, in order to complete the transaction. The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer’s bank or credit card company.

The ATM network routes the transaction to the appropriate bank or other institution, confirms successful completion of the transaction, and sends a confirmation message back to the processor. If the request was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank account.

The processor forwards a confirmation message to the ATM (and an authorization to dispense currency, in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the customer with a printed receipt as a record of the transaction.

The processor credits the merchant’s account for the amount of any cash withdrawals (plus surcharge fees, if collected), typically by the end of the next business day).

MODEL 9100 USER MANUAL

VOICE-ENABLED TRANSACTIONS

The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-6).

A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.

Figure 2-6. Headphone jack location.

SECTION 3

MANAGEMENT FUNCTIONS

MODEL 9100 USER MANUAL

INTRODUCTION

This section describes the Management Functions available with the ‘MASTER’ password for accessing the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next.

ACCESSING THE MANAGEMENT FUNCTIONS MENU

1. Press and hold down the <CTRL> key; while holding down the <CTRL> key, press the <1> key. Release both keys. After a moment the top menu will be displayed.

2. At the top menu, select MANAGEMENT FUNCTIONS by pressing the key next to Management Functions option.

3. Enter the user password at the password entry display.

CHANGE DEFAULT PASSWORDS

A new error code (246) has been created for when the terminal’s MASTER and/or ADMINISTRATION password(s) are in the default state. The terminal will detect this condition and go out of service. On the “Out of Service” screen, no error information will be displayed. This error code will not reset until the Master and/or Administration passwords are changed from

their default state.

The default MASTER password is ‘123456’ and the default ADMINISTRATION password is ‘987654’.

* IMPORTANT *

NEVER USE THE IDENTICAL PASSWORD FOR BOTH MASTER AND ADMINISTRATION!

Main menu screen (multihost).

Figure 3-1. Main menu screen (non-multihost).

MANAGEMENT FUNCTIONS

Software Updates

There are Supplements at the back of this document that describe new/ changed Management function features. Refer to your particular countries version for information regarding these updates.

NEW OR MODIFIED MANAGEMENT FUNCTIONS

The majority of the Management Functions are configured the same as before but they may have been relocated in the menu structure. A brief synopsis of each function is provided. A summary of the changes

to the Management Functions is provided below:

! MAIN MENU - Three (3) major configuration paths now exist: Terminal, Services, and Processors.

The other options (Cassette Service, Diagnostics, Close, and Journal) have moved slightly but their functions remain the same.

! DIAGNOSTICS - To reset an on-screen VEPP tamper error ‘205’ or VEPP Serial number error ‘239’,

you must traverse through the Diagnostics menu items. A new option, “KEYPAD”, allows user to clear either of these 2 error codes.

! Key Management - Two (2) passwords are now required before users can enter the PIN Master

keys option. Once accessed, two (2) key parts (32 number/character stream) must be loaded, followed by a second part. The Check Digits are displayed before either accepting or declining. An on-screen keypad directs users for entering numbers and characters.

! COMMUNICATION - This menu item replaces the Telephone Configuration. TCP/IP configuration

setup is now included with the Modem setup.

! TRITON CONNECT™ - Moved under “ATM Monitoring”. TCP/IP configuration setup also in-

cluded for Triton Connect. The communication type (dial-up or TCP/IP) is automatically detected.

! CONFIGURE PROCESSORS - Processor specific information is now configured under this option.

Standard ATM cash transactions WILL use processor number one (1) as its default. Processors 2 through 4 reserved for future applications.

! SURCHARGE - You may now block up to one hundred (100) ISOs at the terminal.

! UPDATING SOFTWARE. When installing an update file over any prior software release on a terminal

with a TDM100 or TDM150 dispenser, the cassette multiple amount (value) will need to be reconfigured before the terminal will go into service. You will only have to configure one time after you update. Any other future releases will not require configuring amount values.

Cassette Service

Multi-Cassette Dispensers: During the initial boot procedure, the terminal may force an Error Code 156 to ensure the user enters the Cassette Setup functions to configure and put at least one cassette “In Service”.

MODEL 9100 USER MANUAL

MAIN MENU

ACCESS INSTRUCTIONS:

1. Access Management Functions by entering your password. The MAIN MENU screen will be displayed.

DESCRIPTION:

The Main Menu screen allows the service provider/termi- nal operator to access the following Management functions:

1. Configure Terminal. Used to configure operating parameters for the ATM terminal.

2. Configure Services. Used to select transaction types, account types, and surcharging setup.

3. Configure Processors. Used to configure up to four (4) Host/Processor specific parameters.

* Note: Processor #1 MUST be configured for ATM cash transactions. Configure the processor prior to Configuring Services.

4. Cassette Service. Allows the desired cassette(s) to be placed IN SERVICE.

5. Diagnostics. This function performs self-tests on the major components to help determine and

isolate any malfunctions or errors.

6. Close. Used to perform Cassette Close, Day Close, Trial Close, and Schedule Close functions.

7. Journal. Journal data is imbedded in the dispenser firmware. The details of each transaction are

stored in the journal’s memory and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.

Note

In configuring the parameters , the availability of some options may be “grayed out” due to the specific dispensing mechanism installed or other features.

MANAGEMENT FUNCTIONS

CONFIGURE TERMINAL

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE T ER-

MINAL.

DESCRIPTION:

The following options will be available from the CONFIGURE TERMINAL screen:

1. Cassette Setup. Allows the terminal operator to view

and change cassette parameters.

2. Date/Time Functions. Provides a menu related to

configuration of date and time parameters

3. Language Idioma. Provides access to the options

that control the language that is displayed on the ATMs LCD display.

4. Printer Settings. Provides access to printer receipt length, low paper acknowledgment, and graphics.

5. ATM Monitoring. Allows Triton Connect™ setup and enabling, heartbeat messaging, and alarm thresholds.

6. Password Maintenance. Allows access to menus for viewing and changing the Master and Admin-

istrative passwords.

7. More. Additional options for couponing, messaging, etc. A listing of items are covered on the next page.

MODEL 9100 USER MANUAL

CONFIGURE TERMINAL

(MORE)

1. AD Screens. This feature enables or disables the

display on an idle terminal to alternate between the Welcome Screen and a screen containing graphics and text elements used to make an advertisement screen.

2. Random/Level Prize Coupons. Provides access to setup terminal operations for issuing printed and dispensed prize coupons.

3. Change Messages. Allows information for various terminal and receipt messages to be changed or authored.

4. Communication. Allows modem and/or TCP/IP parameters to be configured and tested.

5. Adjust Contrast. Adjusts the contrast of the display. *Note: This function not available in Model

8100/9100 ATMs. A manual adjust is located on the units Main board.

6. Local Zip Code. Allows entry of the zip code where terminal is located.

7. More. Two (2) more additional options; Speech and View/Modify.

1. Speech On/Off. Enables/disables the voice-acti- vated headphone jack.

2. View/Modify Options. Allows access for setting a selected feature.

MANAGEMENT FUNCTIONS

CASSETTE SETUP

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE T ER-

MINAL.

2. From the CONFIGURE TERMINAL screen, select CAS-

SETTE SETUP.

DESCRIPTION:

The following options will be available from the CASSETTE SETUP screen:

1. Relearn Bill Thickness. Enables you to force the dispenser to enter the learning mode (TDM-family

dispensers).

2. International Currency. Allows operator to select one of (128) pre-defined characters as possible monetary symbols that describe the type of currency being used.

3. Maximum Amount (Cash). Allows operator to set the maximum amount withdrawal limit. The maximum amount cannot be more than fifty (50) times the denomination value in the cash dispenser.

4. Maximum Amount (Non-Cash). Allows operator to set maximum non-cash purchase limit for noncash items. * Note: This function applies to NMD-family dispensers only!

5. Cassette Parameters. Used to perform cassette-specific configuration and setup operations.

6. Fast Cash Amounts. These amounts are entered by operator to prompt customer to select five (5) convenient amounts. The amounts must be multiples of the denomination(s) in the cassette(s).

7. More: Two (2) more additional options; Low Currency and Extended Amounts.

1. Low Currency. Used to enable/disable low currency checking on the dispenser mechanism. *Note: Avail-

able with units that have an SDD 1700 dispenser mechanism installed.

2. Extended Amount. Extends the currency amount entry field from eight (8) to twelve (12) digits, if needed.

MODEL 9100 USER MANUAL

CASSETTE PARAMETERS

ACCESS INSTRUCTIONS:

1. From the CONFIGURE TERMINAL screen, select CAS-

SETTE SETUP.

2. From the CASSETTE SETUP screen, select CASSETTE PARAMETERS.

3. Select CASSETTE “A”, “B”, OR “C” (cassette “D” will be grayed out).

DESCRIPTION:

The following options will be available from the CASSETTE SETUP screen:

1. Set Bill Dimensions. Note: Does not apply for TDM dispensers.

2. Value. Allows the operator to set the value of a cash or non-cash item in a particular cassette. Value is the denomination of the currency or face value of the particular non-cash item.

3. Type. This describes the item in the particular cas- sette: “Cash” or “Non-Cash”. Default is “Cash”.

4. Service. This function displays the current cassettes status and provides the option to place a cassette either IN SERVICE or OUT OF SERVICE.

Note: Multi-cassette TDM dispensers only.

5. Currency Data. Note: Does not apply for TDM dispensers.

6. Cassette. Allows you to select another cassette, if applicable.

7. Description. Provides access to menus that let the operator enter a brief description of non-cash only items in a cassette (Applies to NMD-family dispens-

ers only!).

*Note*

! Cassette “A” is for single

cassette dispensers.

! “CASSETTE LOCKING” feature

does not apply.

MANAGEMENT FUNCTIONS

CONFIGURE PROCESSORS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE PRO-

CESSORS.

2. From the CONFIGURE PROCESSORS screen, select option (1).

** Important**

Option (1) MUST be configured. It is the default processor for standard ATM transactions.

DESCRIPTION:

The following options will be available from the CONFIGURE PROCESSORS screen:

0. Processor Name.

1. Terminal ID.

2. Key Management.

3. Communication Type.

4. Communication Numbers.

5. Send Terminal Totals.

6. Status Monitoring.

7. EOT (End Of Transmission).

8. Communications Header.

9. Predial.

MODEL 9100 USER MANUAL

CONFIGURE PROCESSORS

Option 0. Processor Name

Processor Name. Allows entry for the name of the

specified processor (Ex: CALYPSO)

Option 1. Terminal ID

Option 3. Communication Type

Communication Type. Allows user to toggle be-

tween the communication type the terminal is using (Dial-up,TCP/IP). Note: Models 8100/9100 auto

detect the communication type installed and will not allow user to change (toggle).

Option 4. Communication Numbers

Terminal ID. Allows entry of the terminal ID as-

signed by the host processor.

Option 2. Key Management

Key Management. Allows entry of the PIN Master

key(s) assigned by the host processor.

Communication Numbers. Allows entry of the host processors primary and backup (if needed) phone numbers or the Host TCP/IP/ addresses if running that communication type.

MANAGEMENT FUNCTIONS

CONFIGURE PROCESSORS

The remaining options are toggled to either ‘Enable’ or ‘Disable’ that particular function.

Send Terminal Totals. When this option is En-

abled, the terminal will send accumulated totals information to the processor during the close operation.

Status Monitoring. Status monitoring is a feature

available with selected processor software. When Enabled, the terminal will send operational status information to the processor. The status information is sent in a data field that is part of any of the following messages:

! A transaction request message.

! Comms key download.

! Host totals download request.

! Reversal request message.

EOT (End Of Transmission). When this option is Disabled, the terminal will not look for the EOT character at the conclusion of the transaction. Contact your host processor to verify before Enabling. This option is processor-specific.

Options 5-9. Toggled (Enable/Disable)

Communications Header. This optional feature is

only applicable to certain processors. When required, it must be Enabled and have the correct data in the header data field. The Communication Header consists of alphanumeric characters.

Predial. When this feature is Enabled, the terminal

will dial out to the processor and establish a connection as soon as the customer’s ATM or credit card has been scanned by the card reader.

**Warning**

Enabling the COMMUNICATION HEADER when using a processor that doesn’t use this feature will prevent any type of transaction from completing. Disabling or having incorrect data in the COMMUNICATION HEADER data field (if the feature is required) will also prevent any type of transaction from processing

MODEL 9100 USER MANUAL

KEY MANAGEMENT

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE PRO-

CESSORS.

2. From the CONFIGURE PROCESSORS screen, select option (2) for KEY MANAGEMENT.

DESCRIPTION:

The KEY MANAGEMENT function provides access to the ATMs functions that control the method of entry for MAC Master Keys and/or PIN Master Keys, downloading the PIN Working Keys, and displaying the Check Digits. The new VEPP requires that two key parts for each key are loaded. After this screen will be a screen to indicate that the second part must be entered. Then the “Enter” function key will be displayed to load the second key part. After the second key part is loaded, the terminal will prompt if any additional key parts need to be loaded.

* Important*

Before proceeding, check to ensure there are no VEPP Tamper (EC 205) or VEPP Serial Number (EC 239) errors. You must clear these errors first!. To check/clear the errors, enter MANAGEMENT FUNCTIONS > DIAGNOSTICS > MORE DIAGNOSTICS > MORE (MORE) DIAGNOSTICS > KEYPAD. Failure to clear these errors first will decline entry of DES keys.

The following sequence will be displayed from the KEY MANAGEMENT screen:

1. Enter Master Keys - Select this option to enter the encryption keys.

Download Working Keys - Select this option to download the Working Keys (Must be selected after entering PIN and/or MAC Master keys).

Check Digits - Displays encryption key check digits.

MANAGEMENT FUNCTIONS

2. Password Required - When “Enter Master Keys” is selected, you will be prompted to enter two (2) passwords. If this is an initial setup, the default password is six (6) zeros (000000) for each. You will then be prompted to change passwords. Passwords MUST be changed!

3. Change Password (Initial Setup) - The VEPP requires that no default password can be entered. If a user enters the default password, the VEPP will force the

user to change them before they can enter keys.

4. Change User Passwords (cont) - This screen allows the user(s) to select which password to change. If any password is the default value, the VEPP will only allow these two functions to be selected.

5. Change User Passwords (cont) - If this is an initial setup, the current password will be six (6) zeros (000000). Enter a new password (twice). A password consists of six (6) numbers, no characters. A screen prompt will appear if the passwords was changed successfully. DO NOT use weak passwords (Ex: 111111,123456)

MODEL 9100 USER MANUAL

6. Enter Master Keys - This screen allows selection to enter the Master keys. You MUST enter PIN Master keys. DO NOT enter keys in the MAC Master keys unless processor directs. You MUST enter two (2) sets of keys (32 alpha/numerical).

7. Enter Keys - Enter the first (32) alpha/numerical key. The on-screen keypad legend describes the ATMs keypad for entering numbers and characters. Select “ENTER” using the display function key.

8. Check Digits - After selecting “Enter” from previous screen, you will get the Check Digit which you can either Accept or Decline. When you “Accept” the key check digit, enter the second key. After accepting the second key part, you will be prompted “Another Key Part”. Select “Yes” if a third key is needed or “No” if none.

9. Download Working Keys - After entering the keys, exit out to the Key Management Main screen and Download Working Keys. You MUST download the Working keys from the processor.

MANAGEMENT FUNCTIONS

CONFIGURE SERVICES

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE SER-

VICES.

DESCRIPTION:

The following options will be available from the CONFIGURE SERVICES screen:

1. STD ATM Configuration. This option allows con- figuration of the types of services for normal customer transactions.

2. PaySpot Configuration. This option allows configu- ration of cellular and long-distance services.

(NO LONGER SUPPORTED)

3. CashWorks Configuration. This option allows con- figuration of maximum check cashing amounts.

(NO LONGER SUPPORTED)

4. Western Union Configuration. This option allows configuration of note denominations loaded in the dispenser mechanism and account types.

(NO LONGER SUPPORTED)

*Note*

STD ATM Configuration uses the default processor number one (1). You MUST configure processor number (1) for standard terminal operations.

MODEL 9100 USER MANUAL

STD ATM CONFIGURATION

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE SER-

VICES.

2. From the CONFIGURE SERVICES screen, select STD. ATM CONFIGURATION.

DESCRIPTION:

The following options will be available from the STA N-

DARD ATM CONFIGURATION screen:

1. Transaction Types. This function allows turning ON or OFF the availability of two (2) transaction

types: Transfers and Balance Inquiries. It also allows prompting the customer on balance inquiries.

2. Account Types. Allows turning ON or OFF the availability of two (2) account types: Savings and Credit Card.

3. Surcharge. This function allows operator to set surcharging configurations.

*Note*

The Using Processor defaults to processor number one (1) in the Configure Processor setup. You can not change the processor.

MANAGEMENT FUNCTIONS

CASSETTE SERVICE

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CASSETTE SER-

VICE.

DESCRIPTION:

The CASSETTE SERVICE function allows the operator to put the selected cassette(s) “In Service” or “Out of

Service”. This function can also be used to clear Error Code 156, Cassette Out of Service.

Note: For single cassette dispensers, cassette “A” is automatically “In Service”.

MODEL 9100 USER MANUAL

DIAGNOSTICS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select DIAGNOSTICS.

DESCRIPTION:

The following options will be available from the DIAGNOS-

TICS screen:

1. Status. This function presents the status checks on the primary functional areas of the dispensing mechanism.

2. Purge. This function instructs the dispenser to remove all documents from the feed path. The return code for a successful purge in a single cassette dispenser is ‘20 20 20’. The return code for a multi-cassette dispenser is ‘0’.

3. Test Dispense. This function instructs the dispens- ing mechanism to dispense one (1) note from the cassette into the reject cassette/compartment.

(TDM installed) A return code in a single cassette dispenser of ‘20 1 0 0 0’ indicates a successful test dispense (20) and (1) note picked from cassette A.

(SDD/Minimech) A return code in a single cassette dispenser of ‘20 20 21’ indicates a successful test dispense (20) and (1) note picked from the cassette.

4. Format Graphic Memory. This function erases the memory used to store AD graphics. AD graphics can then be downloaded from a local terminal or through Triton Connect.

5. Test Receipt Printer. This function tests the operation of the receipt printer and prints out con- figuration parameters, processor setup, etc, that may be used to verify terminal setup.

6. Version #’s. This function displays the version numbers of the terminal operating software.

7. More Diagnostics. Accesses additional diagnostic functions.

MANAGEMENT FUNCTIONS

MORE DIAGNOSTICS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select DIAGNOSTICS.

2. From the DIAGNOSTICS screen, select MORE DIAG-

NOSTICS.

DESCRIPTION:

The MORE DIAGNOSTICS menu allows the terminal operator to perform the following functions:

1. Inject New Cassette ID. This function enables the user to change the identification code of a cassette.

*Note: For NMD multi-cassette dispensers only.

2. Communication. This function performs a function test of the modem or TCP/IP hardware. This does not test the ability of the modem or TCP/IP device to communicate with the phone/data line.

3. MODEM SPEAKER ON/OFF. Allows speaker sound on or off.

4. FORCE UNLOCK. This function provides a means of overriding the unlocking mechanism associated with a particular cassette. It is to be used immediately after failure of a normal cassette unlock operation.

*Note: For NMD multi-cassette dispensers only.

5. PRINT DISPENSER STATUS. This function prints the “TDM Status” report. This report provides useful information that can assist a service technician. *Note: Available when a TDM dispensing

mechanism is installed.

6. CLEAR DISPENSER STATUS. This function resets the count in the “Since Reset” column on the dispenser data report.

*Note: Available when a TDM dispensing mechanism is installed.

7. MORE DIAGNOSTICS. Accesses additional diagnostic functions.

8. PREVIOUS. Returns user to main diagnostics screen.

MODEL 9100 USER MANUAL

MORE (MORE) DIAGNOSTICS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select DIAGNOSTICS.

2. From the DIAGNOSTICS screen, select MORE DIAG-

NOSTICS, then select MORE DIAGNOSTICS again.

DESCRIPTION:

The MORE (MORE) DIAGNOSTICS menu allows the terminal operator to perform the following functions:

Note: VEPP errors MUST be cleared before attempting to enter Master keys.

1. Keypad. This function enables the user to reset VEPP errors that appear on the terminal screen (Error Code (EC) 205 and/or 239). It also provides a status of the VEPP device which can be printed.

! Clear Tamper. Allows user to reset a tamper

condition if exists (EC-205).

! Clear Serial Tamper. Allows user to reset a serial

number tamper condition if exists (EC-239).

! Status. Allows user to view/print the VEPP device

status.

2. Scan Card. Enables testing an ATM or credit card for proper operation in the terminal card reader.

Key Status A-D refers to multi-host processors key information.

SUTATSYEK

00dedaoLsyeKoN 20dedaoLyeKretsaMNIP 30dedaoLsyeKretsaMCAM/retsaMNIP

WNIP

dedaoLyeKretsaMNIP

dedaolnwoDyeKgnikro

dedaoLsyeKretsaMCAM/retsaMNIP

dedaolnwoDsyeKgnikroWCAM/gnikroWNIP

MANAGEMENT FUNCTIONS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CLOSE.

DESCRIPTION:

The following options will be available from the CLOSE screen:

1. Schedule Close. This function allows you to turn ON/OFF the schedule close feature. It also provides access to specify the time of day when a DAY CLOSE process is initiated.

2. Trial Close. This function is used to get the totals from the ATM. It prints information from the processor and the terminal itself. It functions like a Day Close except the totals are not cleared.

3. Day Close. This function is used to complete daily balancing of the ATM with the processor. The printed information includes a total of all transactions. The totals are cleared and switched to the next business day.

4. Trial Cassette Close (All). This function prints a receipt summarizing activity on all cassettes since the last Cassette Close was performed. The totals are not cleared or reported to the processor.

5. Cassette Close. This function is used to access menu options for cassette close and replenishment actions.

MODEL 9100 USER MANUAL

CASSETTE CLOSE

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CLOSE.

2. From the CLOSE screen, select CASSETTE CLOSE.

DESCRIPTION:

The following options will be available from the CASSETTE CLOSE screen:

Select Cassette. This option allows the operator to select

cassette-specific close operations. Note: Single cassette dispensers default to cassette “A”.

1. Trial Cassette Close. Prints a receipt summarizing activity on the selected cassette since the last Cassette Close was performed (Totals are not cleared or reported to the host).

2. Cassette Close. This function is used to complete the balancing of the specified cassette. It prints a report summarizing all activity on the selected cassette since the last Cassette Close and clears the totals. It also resets the number of bills in the cassette to zero (0).

3. Select Cassette. Allows operator to switch between cassettes when performing cassette close operations.

Note: Cassette “D” will be grayed out.

4. Enter Qty. in Cassette. This option allows entry of the number of notes/documents in the cassette. This number is used as the starting point for the cassette close report.

*Note: Enter the total number of notes placed in the cassette, NOT the value of the currency.

MANAGEMENT FUNCTIONS

JOURNAL

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select JOURNAL.

DESCRIPTION:

The following options will be available from the JOURNAL screen:

1. Print Journal. This function is used to automatically print out any journal entries collected since the last time the journal was printed. All unaudited records are printed and marked as audited.

2. Clear Journal. This function is used to mark all unprinted records as audited. They will not be printed out when a Print Journal command is performed.

3. Print Last X Entries. This function is used to retrieve audited and unaudited records from the jour- nal, either before or after they have been Printed or Cleared.

*Note*

The Electronic Journals (EJ) buffer can store up to 2045 entries. If you have an external EJ (units with an SDD or Minimech dispenser), you may retrieve the last 2045 entries using the Print Last X command.

The TDM dispenser mechanisms installed have an imbedded memory chip that holds the journal entries. You may retrieve the last 1024 entries using the Print Last X command.

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THIS PAGE INTENTIONALLY LEFT BLANK

MANAGEMENT FUNCTIONS

TCP/IP (ETHERNET)

CONFIGURATION

MODEL 9100 USER MANUAL

INTRODUCTION

(TCP/IP ETHERNET)

This section will discuss the TCP/IP Ethernet-specific Management Functions. The Ethernet hardware should be previously installed. In the 8100/9100 models, only one communication type is allowed for all hosts.

TCP/IP A

The Ethernet-equipped ATM communicates using Transmission Control Protocol (TCP) and Internet Protocol (IP), allowing it to send and receive information in the form of small packets of digital data. In order to configure the ATM to correctly access the host network using this protocol, IP addresses must be entered into the appropriate ATM setup functions. The Addresses are the HOST TCP/IP, TERMINAL IP,

SUBNET MASK, GATEWAY, and LISTENING PORT.

The addresses are attached to the data packet that is being sent; the HOST TCP/IP address allows the data packet to be routed through the TCP/IP Ethernet network, ultimately to be received and processed by the host server on the network. The TERMINAL IP address identifies the ATM as the source of the data packet, and is used by the host server to return acknowledgements, transaction approvals, or other data to the ATM. Alongside the addresses, each port requires a SUBNET MASK.

This part of the IP address distinguishes other machines on the same LAN from machines in other departments or elsewhere in the world. For direct access to networks beyond the current one, each machine must be told the IP addresses of the router (or GATEWAY) that connects the local network with the wider world. The LISTENING PORT value identifies the data being sent to that specific machine. The MAC ADDRESS is assigned from the iChip manufacturer. The CHIP VERSION indicates the chip family, software version, and boot block revision in the Ethernet device only. TCP/IP TIMEOUT is the time that the terminal will wait from the message to be sent to the host and the time it takes for the host to respond.

If Triton Connect ATM monitoring software is being used, the applicable IP addresses for the Triton Connect host computer and Alarm Monitoring feature must also be entered.

DDRESSES

The descriptions on the following pages will cover how to access the appropriate functions and initially enter the IP addresses and any other TCP/IP Ethernet operating parameters or diagnostics.

MANAGEMENT FUNCTIONS

CONFIGURE PROCESSORS

COMMUNICATION TYPE

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE PRO-

CESSORS.

2. From the CONFIGURE PROCESSORS screen, select option (1).

3. From the CONFIGURATION FOR: menu screen, select option (3).

** Important**

Option (1) MUST be configured. It is the default processor for standard ATM transactions.

DESCRIPTION:

The COMMUNICATION Type function allows user to toggle between the communication type the terminal is using. You can select either Dialup, Wireless, or TCP/IP. The External

Ethernet option must be installed to select.

Note: (Model 8100/9100 ATMs)

This function detects the communication type installed and WILL NOT allow user to change (toggle). It also sets the communication type for Triton Connect

MODEL 9100 USER MANUAL

COMMUNICATION NUMBERS

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE PROCESSORS.

2. From the CONFIGURE PROCESSORS screen, select option (1).

3. From the CONFIGURATION FOR: menu screen, select option (4).

DESCRIPTION:

The COMMUNICATION Numbers function allows entry of the host processors primary and backup (if needed) phone numbers or the Host TCP/IP Addresses if running TCP/IP communications type.

The HOST TCP/IP ADDRESSES are provided by your host Network Administrator . The first part of the address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99 The second part of the address is a PORT NUMBER, consisting of five (5) digits or less, separated from the first part by a comma (‘,’) character, as in this example: 123.3.01.99,23353.

Follow these steps to initially enter or change the PRIMARY HOST TCP/IP ADDRESS:

! Select which host address you want to enter/change (Primary/Backup).

! Enter the first group of numbers in the IP Address using the main keypad keys.

! Enter a ‘dot’ character by pressing the <Control> key, then the <0> key Twice to select the period’,

then the <Right Arrow> key to lock it in.

! Repeat Steps 2 and 3 for the second and third group of numbers in the IP Address.

! Enter the fourth group of numbers in the IP Address.

! Enter the comma (“,”) character by pressing the <Control> key, then the <0> key Once to select the

comma. Press the <Right Arrow> key to lock it in.

! Enter the PORT NUMBER. Select <Enter> to save the Host /IP Address entry, or <Cancel> to discard

the changes. Repeat steps for BACKUP HOST TCP/IP ADDRESS entry.

MANAGEMENT FUNCTIONS

CONFIGURE TERMINAL

TCP/IP CONFIGURATION

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE T ER-

MINAL.

2. From the CONFIGURE TERMINAL screen, select MORE.

3. From the MORE screen, select COMMUNICATION.

4. From the COMMUNICATION screen, select TCP/IP CON-

FIGURATION.

DESCRIPTION:

The TCP/IP CONFIGURATION option allows access to setup parameters that control communication between the ATM and the Host Network. It also allows testing of the External Ethernet device.

The following parameters are accessed through this function and described on the following pages:

! NETWORK S ETTINGS

! TEST TCP/IP

MODEL 9100 USER MANUAL

NETWORK SETTINGS

Description:

The NETWORK SETTINGS parameters are provided by your host Network Administrator. The TERMINAL IP ADDRESS, SUBNET MASK, and GATEWAY A DDRESS consist of a sequence of four groups of numbers. Each group can be up to three digits long and each group is separated by a period (dot character), as in this example: 123.3.01.99

Follow these steps to initially enter or change the TERMINAL IP ADDRESS, SUBNET MASK, and GAT EWAY A DDRESS:

! Select <Change> to blank the current entry, if necessary.

! Enter the first group of numbers in the Address/Value

using the main keypad keys.

! Enter a ‘dot’ character by pressing the <Control> key,

then the <0> key Twice to select the period’, then the <Right Arrow> key to lock it in.

! Repeat Steps 2 and 3 for the second and third group of

numbers for the Address/Value.

! Enter the fourth group of numbers for the Address/

Value.

! Select <Enter> to save the Address/Value entry or

<Cancel> to discard the changes.

MANAGEMENT FUNCTIONS

NETWORK SETTINGS

The CHIP VERSION and MAC ADDRESS are reference parameters ONLY - no configuring is done. The Chip Version is the software version running on the ATM and the MAC Address is hard-coded from the Ethernet device.

The TCP/IP TIMEOUT is defaulted to 120 seconds, but may be increased or decreased depending on response time. Maximum timeout value is 999 seconds.

The LISTENING PORT value consists of five (5) digits or less.

Follow the steps below to initially enter or change the LISTENING PORT:

! Select <Change> to blank the current entry, if

necessary.

! Enter the LISTENING PORT number. Select <Enter> to

save the Port Entry or <Cancel> to discard the changes.

MODEL 9100 USER MANUAL

TEST TCP/IP

DESCRIPTION:

This option allows testing of the TCP/IP device. When selected, the Ethernet PCB assembly initializes and resets the configuration hardware imbedded in the device. If test

is successful, a “Tested OK” will be displayed.

ERROR CONDITION:

If the test fails, an error message will be displayed. Check the cable connections from the External Ethernet device to the Main board. Possible problems could be no or incorrect voltage to unit, IF/Host cable, Main board, or Ethernet PCB assembly.

Error Code 237 may appear during operation. This code means there is a TCP/IP failure.

MANAGEMENT FUNCTIONS

TRITON CONNECT

TCP/IP CONFIGURATION

ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select CONFIGURE T ER-

MINAL.

2. From the CONFIGURE TERMINAL screen, select ATM MONITORING.

3. From the ATM MONITORING screen, select TRITON CONNECT.

4. From the TRITON CONNECT screen, select TCP/IP CONFIGURATION.

** Important **

If using, turn Triton Connect <ON> after entering the Configuration parameters.

DESCRIPTION:

The TRITON CONNECT function allows the terminal operator to set up parameters that control DIAL- UP and TCP/IP communications between the ATM and Triton Connect PC-based software to remotely manage your Triton Systems ATMs. The following TCP/IP parameters are accessed through this function and described on the following pages:

! Host Numbers

! Alarm Numbers

! TCP/IP Configuration

Note: Comms Type Option

You must have the External Ethernet device installed. For Model 8100/9100 ATMs, this function detects the communication type installed (Dialup or TCP/IP) and will not allow user to change (toggle).

MODEL 9100 USER MANUAL

TRITON CONNECT

HOST NUMBERS

DESCRIPTION:

The HOST NUMBERS are provided by your Processor/Host Network administrator. If you are using TCP/IP as your communication type, you will need to enter HOST TCP/IP ADDRESSES. The first part of the address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99 The second part of the address is a PORT NUMBER, consisting of four (4) digits or less, separated from the first part by a comma (“,”) character, as in this example:

123.3.01.99,9043.

Follow these steps to initially enter or change the PRIMARY HOST NUMBER (ADDRESS):

! Select <Change> to blank the current entry, if necessary.

! Enter the first group of numbers in the TCP/IP Address

using the main keypad keys.

! Enter a ‘dot’ character by pressing the <Control> key,

then the <0> key Twice to select the period’, then the <Right Arrow>key to lock it in.

! Repeat Steps 2 and 3 for the second and third group of

numbers in the TCP/IP Address.

! Enter the fourth group of numbers in the TCP/IP

Address.

! Enter the comma (“,”) character by pressing the

<Control> key, then the <0> key Once to select the comma. Press the <Right Arrow> key to lock it in.

! Enter the PORT NUMBER. Select <Enter> to save the

Primary TCP/IP Address entry or <Cancel> to discard the changes. Repeat steps for BACKUP HOST NUMBER (ADDRESS) entry.

MANAGEMENT FUNCTIONS

TRITON CONNECT ALARM NUMBERS

DESCRIPTION:

The ALARM NUMBERS are provided by your Processor/ Host Network Administrator. If you are using TCP/IP as your communication type, you will need to enter ALARM TCP/IP ADDRESSES. The first part of the address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99 The second part of the address is a Port Number, consisting of four (4) digits or less, separated from the first part by a comma (“,”) character, as in this example:

123.3.01.99,9043.

Follow these steps to initially enter or change the PRIMARY ALARM NUMBER (ADDRESS):

! Select <Change> to blank the current entry, if necessary.

! Enter the first group of numbers in the TCP/IP Address

using the main keypad keys.

! Enter a ‘dot’ character by pressing the <Control> key,

then the <0> key Twice to select the period’, then the <Right Arrow> key to lock it in.

! Repeat Steps 2 and 3 for the second and third group of

numbers in the TCP/IP Address.

! Enter the fourth group of numbers in the TCP/IP

Address.

! Enter the comma (“,”) character by pressing the

<Control> key, then the <0> key Once to select the comma. Press the <Right Arrow> key to lock it in.

! Enter the PORT NUMBER. Select <Enter> to save the

Primary Alarm TCP/IP Address entry or <Cancel> to discard the changes. Repeat steps for BACKUP ALARM NUMBER (ADDRESS) entry.

MODEL 9100 USER MANUAL

TRITON CONNECT

TCP/IP CONFIGURATION

DESCRIPTION:

The TERMINAL IP and LISTENING PORT ADDRESSES are provided by your Host Network

Administrator. The Terminal Address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99

The Listening Port value consists of five (5) digits or less.

Follow these steps to initially enter or change the TERMINAL IP ADDRESS and LISTENING PORT values:

! (TERMINAL IP ADDRESS) Select <Change> to blank the

current entry, if necessary.

! Enter the first group of numbers in the IP Address using

the main keypad keys.

! Enter a ‘dot’ character by pressing the <Control> key,

then the <0> key Twice to select the period’, then the <Right Arrow> key to lock it in.

! Repeat Steps 2 and 3 for the second and third group of

numbers in the IP Address.

! Enter the fourth group of numbers in the IP Address.

Select <Enter>. to save the Terminal IP Address entry or <Cancel> to discard the changes.

! (LISTENING PORT) Select <Change> to blank the current

entry, if necessary.

! Enter the Listening Port number. Select <Enter> to

save the Port Address entry or <Cancel> to discard the changes.

SECTION 4

CASSETTE CLOSE

CASH REPLENISHMENT

MODEL 9100 USER MANUAL

INTRODUCTION

The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained initially.

DISPENSING MECHANISMS

The Model 9100 ATM can accomodate most dispensing mechanisms in the TDM family (100/150/200/

250). In addition, an SDD and MiniMech (Mech-10) dispenser are also available.

Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness. Typical capacities are provided in the following table:

SMSINAHCEMGNISNEPSID0019

RESNEPSIDETTESSAC

001-MDTelgniSsetoN056

051-MDTelgniSsetoN0031

002-MDTelpitluM)ettess

052-MDTelpitluM)ettessacrep(setoN0031

hceMiniMelgniSsetoN057

DDSelgniSsetoN0081

DEDNEMMOCER

YTICAPACMUMIXAM

acrep(setoN056

The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed. Some situations that could cause the mechanism to reject notes are: (1) multiple notes stuck together and (2) note width too short or long. Other conditions that could cause a reject are described in the next section, Note Condition.

NOTE CONDITION

If possible, store currency at room temperature for at least eight hours before dispensing from the cassettes.

The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes loaded into the cassettes must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the unit. “Fit” notes do not possess any of the defects listed:

**WARNING**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

CURRENCY HANDLING

USED NOTE DEFECTS

• Adhesive or “sticky” substances on the surface of the paper.

• Tears extending more than 1/2” from the edge of the currency.

• Tears, holes, or missing sections in the body of the currency.

• Tape on the surface of the currency used for repairing, patching or any other purpose.

• Staples, pins, or any other foreign body attached to the notes.

• Corner folds of a size greater than 1/2” on either axis.

• Two or more notes joined by any means.

• Excessively crumpled or crinkled.

EW OR UNCIRCULATED NOTE DEFECTS

• All the conditions listed for used notes.

• Excessive bowing due to conditions of packing and storing.

• New or uncirculated currency must be “burst” and fully separated prior to loading into cassettes.

PREPARING NOTES

Use the following procedures to prepare notes before inserting them into a note cassette.

PREPARING USED NOTES

• Remove the band around each bundle of notes.

• Remove foreign objects (e.g. pins, paper clips, crumbs, etc.).

• Remove torn or very worn notes.

• Straighten any folded notes.

PREPARING NEW OR UNCIRCULATED NOTES

• Remove the band around each bundle of notes. Separate the notes from each other by:

• Striking the bundle hard against the edge of a table or similar object.

• Flipping through each bundle of notes in both directions at each end.

• Using a Note Counter.

MODEL 9100 USER MANUAL

CASSETTE CLOSE

This function is used to complete the balancing of the specified cassette(s). It prints a report summarizing all activity on the selected cassette(s) since the last CASSETTE CLOSE and clears the totals. It also resets the number of bills in the cassette to zero (0).

*Note*

Single feed channel dispensers such as the TDM-1XX only display cassette A, all other cassettes will appear grayed out. The cassette type has a default setting of cash. They are automatically placed in service after boot. The "In-Service" configuration and status items do not apply to single feed channel dispensers.

For the dual feed channel TDM-2XX dispensers, cassettes A through C are available for configuration. Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all management functions screens. The terminal immediately flags non-resident cassettes as out of service once the SW returns from management functions to customer transactions for multi-feed channel mechanisms.

1. Enter MANAGEMENT FUNCTIONS MAIN MENU screen.

2. (The screens below represent a single note cassette) Select CLOSE > CASSETTE CLOSE > SELECT

CASSETTE > C ASSETTE A: CASSETTE CLOSE.

3. After selecting Cassette A: Cassette Close, a report will be printed summarizing all activity since the last Cassette Close. The number of bills in the cassette will be reset to zero (0).

CURRENCY HANDLING

REPLENISH CASSETTE

(TDM-100/150/200/250)

1. Unlock and open the security cabinet door.

2. (TDM-150/200/250) Extend the dispenser mounting tray fully as shown below. Note: The TDM-

100 uses a fixed-tray mounting system.

3. To gain access to the cassette(s), rotate the mechanism mounting platform to the “Service” position:

! Locate the spring-loaded locking pin on the underside of the tray.

! Pull the pin down to release the swivel mounting platform.

! Slowly turn the tray clockwise 180° so that the note and reject cassette(s) can be accessed from the

front of the unit.

! Release the locking pin and move the mounting platform back and forth slightly to ensure the pin

snaps back into place, locking the mounting platform into the service position.

Lift up on slide tray locking levers.

4. To remove the note cassette(s), grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches. Try to use only the minimum amount of force to release the cassette! The cassette will only move a few inches! Once released from the snaps, you can slide the cassette out of the mechanism. Place the cassette on a level, flat surface for replenishment.

Rotate mechanism to “Service” position

(clockwise).

Removing note cassette (TDM-100).

MODEL 9100 USER MANUAL

LOADING THE CURRENCY CASSETTE

1. Unlock and open the cassette lid using the supplied key. Move the pusher plate to the rear of the cassette (toward the handle).

Note: The cassette(s) use a locking mechanism to hold the packer plate in the loading position. Pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.

Unlock and open note cassette.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER QTY . IN CASSETTE” option. Place the currency into the cassette between the pusher plate and front of cassette.

4. Turn the key to release the catch, allowing the pusher plate to compress the notes. Hold notes while allowing plate to move.

5. Close and lock the cassette. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the cassette is fully inserted! You will feel the cassette latch securely into the snap catches.

Pull the packer plate back. Allow the pusherplate to be latched in position using the key-lock.

CURRENCY HANDLING

REMOVING THE R EJECT CASSETTE

The reject tray is located just above the currency cassette(s) in the dispensing mechanism. Follow these steps to remove the reject tray:

1. Slide the reject tray out of its compartment in the dispensing mechanism. Place the tray on a flat surface.

2. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment.

Remove reject cassette. Unlock and open reject cassette.

3. Remove any notes in the reject compartment. Close and lock the reject tray. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the reject cassette is fully inserted! You will feel the cassette snap securely into the catches.

Note: You may wish to record the denomination and number of notes removed from the reject tray for use when balancing the note tray against the cassette/day close records.

**WARNING**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

MODEL 9100 USER MANUAL

ROTATE DISPENSER MECHANISM

1. After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to allow the swivel platform to turn.

2. Rotate the mechanism counterclockwise 180° back to the “Operate” position. (TDM-150/200/250)

- Push the mounting tray back into the security cabinet

Rotate mechanism to operate position

(counterclockwise).

3. Select ENTER QTY. IN CASSETTE option. This option allows entry of the number of notes in the cassette. This number is used as the starting point for the cassette close report. *Note: Enter the

total number of notes in the cassette, NOT the value of the documents.

4. Select TRIAL CASSETTE CLOSE option. A report will be printed verifying the amount of bills you entered in the previous step. Totals are not cleared or reported to the host.

5. Close/lock the security door.

Mechanism in “Operate” position.

CURRENCY HANDLING

REPLENISH CASSETTE

(SDD)

1. Unlock and open the security cabinet door.

2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette

to swing freely when it is pulled out. It may strike a near by object or person causing damage to or injury to what it strikes!

3. The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert the cassette key (barrel-shaped) and turn clockwise to show the “Green” indicator in the window on the side of the cassette.

Remove cassette.

If RED is indicated in the window on the side of the currency cassette, NEVER attempt to insert the cassette into the dispenser or the loading tray!

Red window

Cassette

“unprimed”

***WARNING***

Insert key.

Green window

Cassette

“primed”

MODEL 9100 USER MANUAL

4. Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray. The shutter is unlocked as the cassette is pushed into the probes.

Loading Tray.

5. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain access to the currency compartment.

Note: You may wish to record the number of notes removed from the reject tray for use when balancing the note tray against the cassette/day close records.

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE! Doing so could cause

more rejects and/or currency jams.

Cassette opened.

6. Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place. The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down. Be careful not to release the packer plate onto your fingers.

Cassette on Loading Tray.

**WARNING**

CURRENCY HANDLING

7. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

8. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER QTY. IN CASSETTE” option.

9. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

10. Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the loading tray by sliding it away from the probes.

11. VERIFY THAT THE CASSETTE IS PRIMED! Be certain the “Green” indicator is showing in the window below the key! Install the cassette into the dispenser by placing the cassette guides on the dispensers’ rails and firmly pushing the cassette in until it locks in place.

12. Close and lock the security container.

13. Select ENTER QTY. IN CASSETTE option. This option allows entry of the number of notes in the cassette. This number is used as the starting point for the cassette close report. *Note: Enter the

total number of notes in the cassette, NOT the value of the documents.

14. Select TRIAL CASSETTE CLOSE option. A report will be printed verifying the amount of bills you entered in the previous step. Totals are not cleared or reported to the host.

MODEL 9100 USER MANUAL

REPLENISH CASSETTE

MECH 10 (MINIMECH)

1. Unlock and open the security cabinet door.

2. To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray on a flat level surface.

3. Remove any rejected notes. The reject compartment is located nearest the handle side of the tray.

Removing note tray from the

dispensing mechanism.

Note: You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette/day close records.

**WARNING**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

Removing rejected notes.

LOADING THE NOTE TRAY

1. Move the pusher plate to the rear of the tray (toward the handle). Ensure the pusher plate is fully back. Maintain pressure on the pusher plate as needed while loading notes.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER QTY. IN CASSETTE” option.

4. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

CURRENCY HANDLING

5. Make sure the note pile is as even as possible. If necessary, use your hands to smooth and level the pile.

Load note tray with currency.

6. Release the pusher plate against the notes.

7. Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully inserted!

Release packer plate. Slide note tray into dispenser mechanism.

8. Close and lock the security container.

9. Select ENTER QTY. IN CASSETTE option. This option allows entry of the number of notes in the cassette. This number is used as the starting point for the cassette close report. *Note: Enter the

total number of notes in the cassette, NOT the value of the documents.

10. Select TRIAL CASSETTE CLOSE option. A report will be printed verifying the amount of bills you entered in the previous step. Totals are not cleared or reported to the host.

Level the note pile.

MODEL 9100 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 5

GENERAL MAINTENANCE

MODEL 9100 USER MANUAL

INTRODUCTION

This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered:

1. REPLENISHING RECEIPT PAPER. Describes how to replace a spent receipt paper roll.

2. CLEANING THE ENCLOSURE. The proper way to clean the ATM housing.

3. CARD READER C LEANING. The recommended card reader cleaning technique.

*Important*

Should a malfunction occur, DO NOT attempt to service the unit yourself! Only qualified service personnel are authorized to repair or service the terminal. Contact your Triton certified service provider!

REPLENISHING THE R ECEIPT PAPER

NOTE: This operation must be completed with the AC power applied to the ATM.

1. Open the top of the ATM by unlocking the top enclosure and pulling the hinged door forward.

2. If paper remains on the roll, cut or tear the paper between the roll and the printer (Figure 5-1).

** Caution **

DO NOT pull receipt paper backwards through the printer! This may leave paper fragments that can cause paper jams.

Figure 5-1. Cut paper between the roll and the printer feed path.

GENERAL MAINTENANCE

3. Use the receipt printer feed button (as shown in Figure 5-2) to feed the paper through the paper path until all paper comes out the front of the printer.

4. Remove the paper and spool from the paper bracket (Figure 5-3) .

Figure 5-2. Paper feed button location.

5. Remove the tab securing the end of the new paper roll to itself. Use scissors to cut off all of the paper up to and including the glue tab.

Remove the plastic spindle from the old paper roll and insert the spindle into the new roll of paper. Use a 4-inch roll of 60 mm wide thermal paper.

Be sure the spindle is inserted so that the paper will feed from the top of the roll when it is installed on the paper bracket.

6. Place the new roll back on the paper bracket by sliding the small, slotted end of the spindle onto the slot in the bracket as shown in Figure 5-4. Note that the paper feeds from the TOP of the roll!

Figure 5-3. Remove paper roll from bracket.

Figure 5-4. Place paper roll on bracket.

Paper feeds from top of roll!

MODEL 9100 USER MANUAL

7. Feed the end of the paper into the printer take-up slot (Figure 5-5). The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel.

8. If the printer does not feed automatically, open the printer assembly by loosening the thumbscrew on the side as shown in Figure 5-6.

Figure 5-5. Feed paper into the printer take-up slot. Figure 5-6. Thumbscrew location.

9. Rotate the printer towards the front of the unit (Figure 5-7).

10. Check the blue lever to ensure it’s in the correct position as shown in Figure 5-8. If it is not in the position shown, move the lever (moves in 3 positions) to the correct position. Close the printer assembly and perform step 7 again.

Figure 5-7. Rotate printer open.

11. Close and lock the control panel. Go to MANAGEMENT FUNCTIONS > DIAGNOSTICS and perform a TEST RECEIPT PRINTER. If the test receipt is printed successfully, place the ATM back in service.

Figure 5-8. Blue tension lever (correct

position).

GENERAL MAINTENANCE

CLEANING THE ENCLOSURE

The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water.

** Caution **

Avoid using abrasive cleaners on any surface of the terminal. Do not spray liquid cleaner directly on the unit.

CLEANING THE DISPLAY

The Liquid Crystal Display (LCD) on the front of the ATM has a plastic protective window that should be cleaned only with a soft cloth, dampened with a weak solution of a mild detergent and water.

** Caution **

Do not use any abrasive cleaners on the window as it will scratch. Do not spray liquids onto the screen as they may run down inside the unit and cause damage.

CARD READER CLEANING

Special cleaning cards (P/N 06200-00055) are available for proper maintenance of the card reader. The reader should be cleaned at least once a month by inserting and removing a cleaning card, as shown below. It may be necessary to clean the card reader more often in locations that see heavy usage.

1. Remove the cleaning card from the sealed pouch.

2. Insert the cleaning card into the card reader and move in and out several times.

3. Remove the cleaning card and turn over to use other side.

4. Insert again several times.

5. Remove cleaning card and discard.

MODEL 9100 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 6

ERROR CODES

TDM CLICK COUNTS

MODEL 9100 USER MANUAL

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ERROR CODES / TDM CLICK COUNTS

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MODEL 9100 USER MANUAL

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ERROR CODES / TDM CLICK COUNTS

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MODEL 9100 USER MANUAL

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042rorretsetflesPPEV/DEPS

142yrettabwol,rorretsetfles-gninrawPPEV/DEPS

642)s(drowssaptluafedegn

343derevocnurosnesrororrerosneS

283)llA(delbasidsettessacresnepsiD

ahC

esPPEV/DEPS

ERROR CODES / TDM CLICK COUNTS

SEDOCRORRENOITACINUMMOC

rorrE

edoC

1tuoemiT

3rewsnaon-)DGB(laiDdnuorGkcaB

4atadmedomnirorrE

5noitcennoc/reirractsol,duab0021tce

6enotlaidon-DGB

7ysub-DGB

01nogol-DGB

11tcennocoN

31doogenod-DGB

41dabenod-DGB

51)TOE(noissimsnarTfodnErofgnit

61melborpsnoitacinummoC

71TOEoN

81wolfrevO

84rewsnaoN

56yltcerrocmedomhtiwgnitacinummoctonrossecorP

nnoC

gninaeM

iawtuoemiT

901

vnI

011

211

311

.edoc

etehtotrefeR

.snoitidnoc

)ces06(emitdeificepsaretfa

ehtotnoitaitogen-QNEoN

)ylnolocotorppu-laid(deviecersaw

vtonsawesnopserehtnideviecer

dila

htnirorrenatub,detadilavsaw

devieceresnopserontubtnessawtseuqer-esnopseroN

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sawataddilavnitubtnessawtseuqer-esnopserdila

esnopserafogninnigebehtrofgnitiawelihwdeviecer

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CRLeht,deviecersawesnopsera-rorretamrofesnopseR

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esehtfosnoitacidnirofatad"lanruoJcinortcelE"slanimr

MODEL 9100 USER MANUAL

CLICK COUNTER HARDWARE STATUS CODES

The TDM-series click counter has new hardware status codes. The terminal will display and log Errror Code 123. It will then log the actual error in the click count. If there is a ‘116’ in the click count, there will be a number immediately following that describes the error cause.

Ex: In the click history, you see ‘116’, followed by ‘18’. This indicates a hardware error caused by the Extension Door Open.

Status

Description

Double detect (0) not connected

Width sensor (0) not connected (Tx)

Width sensor (0) not connected (Rx)

Double detect (1) not connected

Width sensor (1) not connected (Tx)

Width sensor (1) not connected (Rx)

Double detect (2) not connected

Width sensor (2) not connected (Tx)

Width sensor (2) not connected (Rx)

Double detect (3) not connected

Width sensor (3) not connected (Tx)

Width sensor (3) not connected (Rx)

Diverter sensor not connected

Timing wheel sensor not connected

Exit sensor not connected

Reject sensor not connected

Extension sensor not connected

Extension door open

Extension main cable disconnected

12-volt supply low

12-volt supply high

24-volt supply low

24-volt supply high

Missing pick motor feedback

Missing solenoid feedback

Pick motor fuse blown

Transport motor fuse blown

Code

Click

Count

ERROR CODES / TDM CLICK COUNTS

TDM CLICK COUNTERS

Description

Non maskable interrupt - Terminal power shutdowns

Stack overflow

Stack underflow

Trap illbus

Trap illina

Trap illopa

Class B trap

Trap prtflt

Trap undopc

Trap unknown trap

CTS timeout

Tx Ack error

Tx Nak error

Tx EOT error

Tx response error - Main board

LRC error

Framing error

Overrun error

Parity error

Verify error - Main board

Process error

NVRAM read error

NVRAM write error

Reject rate exceeded - More than 9 notes rejected during a dispense

Unexpected note at thickness 0

Buffer overflow error

Host reset - Mechanism resets

Unexpected note at exit during a dispense

Width sensors detected note thinner than double-detect

Width sensors detected note thicker than double-detect

Width sensors disapproved note double-detect

Click

Count

MODEL 9100 USER MANUAL

TDM CLICK COUNTERS

Description

Width sensors thickness reading

Undefined

Pick motor timeout - Cassette “A”

Pick motor overcurrent - Cassette “A”

Thickness sensor unstable - Cassette “A”

Skew timeout - Cassette “A”

Thickness sensor timeout - Cassette “A”

Number of resets - Terminal power-up

Exit sensor timeout

Exit sensor trailing edge timeout

Diverter timeout

Reject sensor leading edge timeout

Reject sensor trailing edge timeout

Exit blocked during purge

Diverter timeout on purge

Width sensor blocked on start of dispense or learn

Exit sensor blocked on start of dispense or learn

Diverter in dispense position on start of dispense or learn

Reject cassette not present

Note cassette not present

Unexpected note at exit sensor

Unexpected note at width sensor

Diverter moved to exit position during reject or purge - Dispenser fault

Initial status check failed

Diverter moved to reject position during dispense - Dispenser fault

Unexpected note at reject sensor

Excessive skew on leading edge - Cassette “A”

Excessive skew on trailing edge - Cassette “A”

Note too wide - Cassette “A”

Note too narrow - Cassette “A”

Note too thick - Cassette “A”

Click

Count

ERROR CODES / TDM CLICK COUNTS

TDM CLICK COUNTERS

Description

Note too thin

Solenoid overcurrent

Timeout waiting for diverter - Diverter fault

Trailing edge timeout at width sensor - Cassette “A”

Watch dog reset

UART loop back failed

CRC flash check failed

CRC NVRAM check failed

Note not linear at trailing edge

Trailing edge timeout at thickness sensor

Oscillator WD

Forced reject - Will reject 2 notes (1 bad,1 good)

Timeout waiting for unexpected note to clear

Error in exit accountancy

Error in reject accountancy

A2D alignment error

Unable to clear width sensor during reject - After 9 attempts

Retried dispense operation

Retry event count

A2D Ch15A comparator reference (2.5V)

A2D Ch.14A 24VDC (reading x 6)

A2D Ch.13 12VDC (reading x 3)

A2D Ch.12 Not used

A2D Ch.11 Low currency A (not connected)

A2D Ch.10 Exit sensor voltage

A2D Ch.9 Reject sensor voltage

A2D Ch.8 Width sensor 2 voltage A

A2D Ch.7 Width sensor 1 voltage A

A2D Ch.6 Width sensor 0 voltage A

A2D Ch.5

A2D Ch.4

Click

Count

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

MODEL 9100 USER MANUAL

TDM CLICK COUNTERS

Description

A2D Ch.3

A2D Ch.2 Double detect voltage A

A2D Ch.1 Not used

A2D Ch.0 Billfish feedback

Logic sensors diverter/dispenser position

A2D Ch.11 B Low currency B

A2D Ch.8 B Width sensor 2 voltage B

A2D Ch.7 B Width sensor 1 voltage B

A2D Ch.6 B Width sensor 0 voltage B

A2D Ch.2 B Double detect B

A2D Ch.11 C Low currency C

A2D Ch.8 C Width sensor 2 voltage C

A2D Ch.7 C Width sensor 1 voltage C

A2D Ch.6 C Width sensor 0 voltage C

A2D Ch.2 C Double detect C

A2D Ch.11 D Low currency D

A2D Ch.8 D Width sensor 2 voltage D

A2D Ch.7 D Width sensor 1 voltage D

A2D Ch.6 D Width sensor 0 voltage D

A2D Ch.2 D Double detect D

Jam in Billfish

Motor fault - Main transport

Bad connection - Billfish door open, connectors, voltage

Cassettes shuffled - Cassette(s) not “In Service”

Trailing edge timeout at Billfish entrance

Billfish exit timeout

Billfish excessive skew

Trailing edge timeout at Billfish exit - Idler rollers “popped” out

Excessive skew on leading edge 1 - Note loading issue

Excessive skew on leading edge 2

Excessive skew on leading edge 3

Click

Count

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

ERROR CODES / TDM CLICK COUNTS

TDM CLICK COUNTERS

Description

Excessive skew on trailing edge 1

Excessive skew on trailing edge 2

Excessive skew on trailing edge 3

Note too wide 1

Note too wide 2

Note too wide 3

Note too narrow 1

Note too narrow 2

Note too narrow 3

Note too thick 1 - Cassette “B” (picked 2 notes)

Note too thick 2

Note too thick 3

Note too thin 1

Note too thin 2

Note too thin 3

Trailing edge timeout at thickness sensor 1

Trailing edge timeout at thickness sensor 2

Trailing edge timeout at thickness sensor 3

Trailing edge timeout at width sensor 1 - 2 notes picked

Trailing edge timeout at width sensor 2

Trailing edge timeout at width sensor 3

Pick motor timeout 1 - Cassette “B”

Pick motor timeout2

Pick motor timeout 3

Pick motor overcurrent 1

Pick motor overcurrent 2

Pick motor overcurrent 3

Skew timeout 1 - Note skewed (width sensor)

Skew timeout 2

Skew timeout 3

Thickness sensor timeout 1 - Double detect fault

Click

Count

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

MODEL 9100 USER MANUAL

TDM CLICK COUNTERS

Description

Thickness sensor timeout 2

Thickness sensor timeout 3

Width sensor blocked on start of dispense or learn 1

Width sensor blocked on start of dispense or learn 2

Width sensor blocked on start of dispense or learn 3

Note cassette not present 1

Note cassette not present 2

Note cassette not present 3

Unexpected note at width sensor 1 - Cassette “B” (check cassette)

Unexpected note at width sensor 2

Unexpected note at width sensor 3

Note not linear at trailing edge 1

Note not linear at trailing edge 2

Note not linear at trailing edge 3

Timeout waiting for unexpected note to clear 1

Timeout waiting for unexpected note to clear 2

Timeout waiting for unexpected note to clear 3

Unable to clear width sensor during reject 1 - Cassette “B” (note jam)

Unable to clear width sensor during reject 2

Unable to clear width sensor during reject 3

Unexpected note at thickness 1 - Cassette “B”

Unexpected note at thickness 2

Unexpected note at thickness 3

Leading edge timeout at channel interface

Trailing edge timeout at channel interface lower/top feed ch.

Excessive skew at channel interface

Timeout waiting for FIFO

Unexpected note in extension - enable “Extension Reject” option (RT)

Billfish motor fault - Timing wheel, jammed notes

Operation timeout

Billfish cable error - Feedback error (electronic loop)

Click

Count

187

188

189

190

191

192

193

194

195

196

ERROR CODES / TDM CLICK COUNTS

TDM CLICK COUNTERS

Description

Learn error

FIFO error

Timeout waiting for notes to divert

Unable to open process

Billfish entrance volt A

Billfish entrance volt B

Billfish exit volt A

Billfish exit volt B

Skew board volt A

Skew board volt B

MODEL 9100 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

APPENDIX A

WARRANTY AND REPAIR

POLICIES/PROCEDURES

A-1

MODEL 9100 USER MANUAL

WARRANTY STATEMENT

Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturer’s published specifications, and as outlined in the Manufacturer’s booklet entitled “Thirteen Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS. Distributor acknowledges that it has received a copy of such booklet, that it has read its entirety and that it understands and agrees with its contents.

Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.

Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty.

DISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE PARTS BY MANUFACTURER AT ITS ELECTION AND SOLE EXPENSE, EXCEPT THERE SHALL BE NO OBLIGATION TO REPLACE OR REPAIR ITEMS WHICH, BY THEIR NATURE, ARE EXPENDABLE. If Manufacturer

is unable to replace or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.

No representation or other affirmation of fact not set forth herein, including but not limited to statements regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for any purpose, nor give rise to any liability or obligation of

Manufacturer whatever.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS DOCUMENT, THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT.

EFENSE OF INFRINGEMENT CLAIMS

If notified promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise.

A-2

WARRANTY / REPAIR POLICY

In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become noninfringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.

Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. THE FOREGOING STATES THE ENTIRE LIABILITY OF MANUFAC-

TURER WITH RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHT BY THE GOODS OR ANY PART THEREOF, OR BY THEIR OPERATION.

INTERPRETATION AND OTHER PAROLE EVIDENCE

This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.

MODIFICATIONS

These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents.

WAIVER INEFFECTIVE

No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.

A-3

MODEL 9100 USER MANUAL

STATUTE OF LIMITATIONS

Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.

APPLICABLE LAW

These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.

BANKRUPTCY

In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever.

PARTS ONLY LIMITED MANUFACTURER’S WARRANTY

Triton Systems of Delaware, Inc. warrants the components of each FT7000 ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.

Limited Warranty covers normal use. Triton does not warrant or cover damage:

• occurring during shipment of the equipment or components from or to Triton’s facilities;

• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;

• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;

• caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;

• caused by the use of the equipment for purposes other than those for which it was designed;

• resulting from improper maintenance;

• caused by any other abuse, misuse, mishandling, or misapplication.

A-4

WARRANTY / REPAIR POLICY

Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury to property.

DISCLAIMER OF WARRANTIES

The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.

SHIPPING DAMAGE

All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.

Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:

• If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage.

• Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company.

• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make note of the damages.

• You must file a claim with the shipper for shipping damages immediately after reporting the damages.

Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.

If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities. We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.

A-5

MODEL 9100 USER MANUAL

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS

Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product.

Please contact Triton’s Technical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service technician.

TRITON’S TECHNICAL SERVICES DEPARTMENT

The primary purpose of the Technical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.

AUTOMATED VOICE MAIL SYSTEM

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As Technical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.

A-6

Triton 9100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual