Triton 8100 Installation Manual

MODEL 8100

AUTOMATED TELLER MACHINE

USER / INSTALLATION MANUAL

VERSION 1.0

TDN 07100-00055 12/2005

CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)

RETURN ADDRESS:

522 E. Railroad Street 21405 Avenue “B” Long Beach, MS 39560 Long Beach, MS 39560 Phone: (228) 868-1317

Fax: (228) 868-0437

© 2005 Delaware Capital Formation, Inc. All Rights Reserved. TRITON, TRITON WHERE MONEY COMES FROM, TRITON WAVES, DOVER and DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of Dover Corporation.

MODEL 8100 USER / INSTALLATION MANUAL

DISCLAIMER

The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.

** CAUTION **

Changes or modifications not expressly approved by Triton Systems could void the regulatory compliance approval and the warranty. Use of this product in a manner other than those described in this manual may result in personal injury!

FCC COMPLIANCE

Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the ATM is the product label. This label lists the FCC registration number and ringer equivalence number of the unit. If requested, this information must be provided to the telephone company. USOC/ FIC Codes: When ordering service from the telephone company for the Model 8100 ATM, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2

Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular jack that is also compliant.

Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.

MODEL 8100 USER / INSTALLATION MANUAL

Harm to the Network: If the Model 8100 ATM causes harm to the telephone network, the telephone company will notify the customer that a temporary discontinuous of service may be required. If advanced notice is not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s necessary.

Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.

Repairs and Returns: If telecom compatibility trouble is experienced with the Model 8100 ATM, you may contact for repairs and warranty information: Triton at 1-228-868-1317

Triton Systems of Delaware, Inc.

522 East Railroad Street

Long Beach, MS 39560

If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.

Party Lines: The Model 8100 ATM must not be used on party lines.

Alarm Equipment: The Model 8100 ATM should have its own dedicated phone line. Do not install the 8100 on the same line as alarm equipment.

Electrical Safety Advisory: Telephone companies report that electrical surges, typically lightening transients, are very destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the Model 8100 to minimize damage in the event of an electrical surge.

CANADIAN IC COMPLIANCE

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.

iii

MODEL 8100 USER / INSTALLATION MANUAL

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.

MODEL 8100 USER / INSTALLATION MANUAL

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements luimême; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

UNITED KINGDOM

This equipment has been approved in accordance with Council Decision 98/ 482/EC for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, contact your equipment supplier in the first instance. This unit uses only Dual-Tone Multi-Frequency (DTMF) address signaling.

EMISSIONS (EMI)

This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

MODEL 8100 USER / INSTALLATION MANUAL

NOTE:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CANADIAN EMISSION R EQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.

UK / AUSTRALIAN EMISSION REQUIREMENTS

WARNING:

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

MODEL 8100 USER / INSTALLATION MANUAL

NOTICES

ALL RIGHTS R ESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.

The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

TRADEMARK A CKNOWLEDGEMENTS

Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, Inc. CashWorks is a trademark of CashWorks,Inc. PaySpot is a trademark of Euronet Worldwide. Western Union is a registered trademark of Western Union Holdings, Inc. MultiModem is a trademark of Multi-Tech Systems, Inc. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. VISA® is a registered trademark of VISA of the United States and other countries.

vii

MODEL 8100 USER / INSTALLATION MANUAL

WARRANTY STATEMENT

Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS.

Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.

Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty.

Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation to replace or repair items which, by their nature, are expendable. If Manufacturer

is unable to replace or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.

No representation or other affirmation of fact not set forth herein, including but not limited to statements regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for any purpose, nor give rise to any liability or obligation of

Manufacturer whatever.

Except as specifically provided in this document, there are no other warranties expressed or implied including, but not limited to, any implied warranties or

merchantability or fitness for a particular purchase.

IMITATION OF LIABILITY

In no event shall manufacturer be liable for loss of profits or incidental, indirect, special, consequential or other similar damages arising out of any breach of this contract or obligations under this contract.

DEFENSE OF INFRINGEMENT CLAIMS

If notified promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of

viii

MODEL 8100 USER / INSTALLATION MANUAL

the defense of any such action and all negotiations for its settlement or compromise.

In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-infringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.

Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. The

foregoing states the entire liability of manufacturer with respect to infringement of patents or other intellectual property right by the goods or any part thereof, or by their operation.

INTERPRETATION AND OTHER P AROLE EVIDENCE

This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.

MODIFICATIONS

These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents.

MODEL 8100 USER / INSTALLATION MANUAL

WAIVER INEFFECTIVE

No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.

STATUTE OF LIMITATIONS

Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.

APPLICABLE LAW

These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.

BANKRUPTCY

In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever.

PARTS ONLY LIMITED MANUFACTURER’S W ARRANTY

Triton Systems of Delaware, Inc. warrants the components of each Model 9100 series ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.

MODEL 8100 USER / INSTALLATION MANUAL

LIMITED WARRANTY COVERS NORMAL USE. TRITON DOES NOT WARRANT OR COVER

DAMAGE

• occurring during shipment of the equipment or components from or to

• caused by accident, impact with other objects, dropping, falls, spilled liq-

• caused by a disaster such as fire, flood, wind, earthquake, lightning, or

• caused by failure to provide a suitable installation environment for the

• caused by the use of the equipment for purposes other than those for

• resulting from improper maintenance;

• caused by any other abuse, misuse, mishandling, or misapplication.

Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property.

Triton’s facilities;

uids, or immersion in liquids;

other acts of God;

equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;

which it was designed;

DISCLAIMER OF WARRANTIES

The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.

SHIPPING DAMAGE

All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.

Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:

MODEL 8100 USER / INSTALLATION MANUAL

• If possible, call the shipping company before the driver leaves your deliv-

ery site. Make note of the damage on the “receipt of delivery’ paperwork. If this is not possible, call them as soon as possible to report the damage.

• Take photographs of the damaged packaging prior to opening the boxes. If

this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company.

• If you unpack the equipment, take photographs of the damaged equipment.

If this is not possible, make note of the damages.

• You must file a claim with the shipper for shipping damages immediately

after reporting the damages.

Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.

If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities. We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to ‘like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS

Triton utilizes several nationwide and regional authorized third party maintenance providers. All ATMs must be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians automatically voids the warranty on the product.

Please contact Triton’s Technical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service technician.

xii

MODEL 8100 USER / INSTALLATION MANUAL

TRITON’S TECHNICAL SERVICES DEPARTMENT

The primary purpose of the Technical Services Department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.

AUTOMATED VOICE MAIL SYSTEM

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As Technical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.

CALLS FOR SERVICE OR R EPAIR

Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment.

xiii

MODEL 8100 USER / INSTALLATION MANUAL

QUESTIONS ON OPERATION OF EQUIPMENT

Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.

When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the processor that supports your terminal.

All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to specific transactions.

CONTACT I NFORMATION

Triton Systems of Delaware, Inc. 522 East Railroad Street Long Beach, MS 39560

SALES:

1 (800) 367-7191 1 (228) 868-1317 1 (228) 868-0437 (fax)

SERVICE:

1 (800) 259-6672 (Technical Support) 1 (228) 575-3229 fax (Technical Support) 1 (228) 868-0859 fax (Parts)

xiv

MODEL 8100 USER / INSTALLATION MANUAL

Contents

SECTION 1 - INTRODUCTION ........................................................ 1

WHAT’S IN THIS MANUAL ................................................................................ 2

FEATURE HIGHLIGHTS ....................................................................................... 3

STANDARD FEATURES ....................................................................................... 4-5

SECTION 2 - BASIC OPERATION ................................................... 7

INTRODUCTION ................................................................................................. 8

CONTROL PANEL LAYOUT ................................................................................. 9

FUNCTION KEYPADS ......................................................................................... 10

MAIN KEYPAD ................................................................................................ 10

MENU-BASED OPERATION ................................................................................ 12

CUSTOMER TRANSACTIONS ................................................................................ 13

VOICE-ENABLED TRANSACTIONS ....................................................................... 15

SECTION 3 - MANAGEMENT FUNCTIONS ....................................... 17

INTRODUCTION ................................................................................................. 18

ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 18

NEW / MODIFIED MANAGEMENT FUNCTIONS ..................................................... 19

MAIN MENU ................................................................................................... 20

CONFIGURE TERMINAL ...................................................................................... 21-22

CASSETTE SETUP .......................................................................................... 23

CASSETTE PARAMETERS ................................................................................. 24

CONFIGURE PROCESSORS .................................................................................. 25-27

KEY MANAGEMENT ......................................................................................... 28-30

CONFIGURE SERVICES .................................................................................... 31

STD ATM CONFIGURATION ........................................................................... 32

PAY SPOT CONFIGURATION ............................................................................. 33

CASHWORKS CONFIGURATION ....................................................................... 34

W ESTERN UNION CONFIGURATION ................................................................... 35-36

CASSETTE SERVICE ......................................................................................... 37

DIAGNOSTICS ........................................................................................................ 38-40

CLOSE ............................................................................................................ 41

CASSETTE CLOSE .......................................................................................... 42

JOURNAL ........................................................................................................ 43

TCP/IP (ETHERNET) CONFIGURATION .......................................... 45

INTRODUCTION ................................................................................................. 46

TCP/IP ADDRESSES ......................................................................................... 46

CONFIGURE PROCESSOR ................................................................................. 47

COMMUNICATION TYPE ................................................................................. 47

COMMUNICATION N UMBERS ........................................................................... 48

MODEL 8100 USER / INSTALLATION MANUAL

Contents

CONFIGURE TERMINAL ................................................................................... 49

TCP/IP CONFIGURATION ............................................................................... 49

NETWORK SETTINGS ......................................................................................... 50-51

TEST TCP/IP ................................................................................................... 52

TRITON CONNECT TCP/IP CONFIGURATION .................................................... 53

HOST NUMBERS ............................................................................................ 54

ALARM NUMBERS ......................................................................................... 55

TERMINAL IP ADDRESS / LISTENING P ORT ...................................................... 56

CDMA (WIRELESS) CONFIGURATION .......................................... 57

INTRODUCTION ................................................................................................. 58

TCP/IP ADDRESSES ......................................................................................... 58

CONFIGURE PROCESSOR ................................................................................. 59

COMMUNICATION TYPE ................................................................................. 59

COMMUNICATION N UMBERS ........................................................................... 60

CONFIGURE TERMINAL ................................................................................... 61

NETWORK S ETTINGS ..................................................................................... 62

TRITON CONNECT WIRELESS CONFIGURATION ................................................ 63

HOST NUMBERS ............................................................................................ 64

ALARM NUMBERS ......................................................................................... 65

TERMINAL IP ADDRESS / LISTENING P ORT ...................................................... 66

WIRELESS DIAGNOSTICS ................................................................................. 67

MODEM STATUS ................................................................................................ 68-69

SIGNAL STRENGTH / REACTIVATE MODEM ...................................................... 70

SECTION 4 - CASSETTE CLOSE / CASH REPLENISHMENT ................. 71

INTRODUCTION ................................................................................................. 72

DISPENSING MECHANISM ................................................................................. 72

NOTE CONDITION ............................................................................................. 72

PREPARING NOTES ........................................................................................... 73

CASSETTE CLOSE ............................................................................................ 74

REPLENISHING CASSETTE (TDM-50) ............................................................... 75

SECTION 5 - GENERAL MAINTENANCE ........................................... 77

INTRODUCTION ................................................................................................. 78

REPLENISHING THE RECEIPT PAPER ..................................................................... 78-80

CLEANING THE ENCLOSURE .............................................................................. 81

CLEANING THE DISPLAY ................................................................................... 81

CARD READER CLEANING ................................................................................. 81

xvi

MODEL 8100 USER / INSTALLATION MANUAL

Contents

SECTION 6 - TDM ERROR CODES / CLICK COUNTS .................... 83

TDM ERROR CODES ............................................................................................ 84-85

TDM HARDWARE STATUS CODES ...................................................................... 86

TDM CLICK COUNTERS ....................................................................................... 87-93

APPENDIX A - INSTALLATION PROCEDURES .................................... A-1

WHAT’S IN THIS APPENDIX ............................................................................... A-2

ATM INSTALLATION FOR ACCESSIBILITY .................................................... A-3 THRU A-9

ENVIRONMENTAL AND P OWER CHECKLIST .......................................................... A-10,11

CABINET (W/PLINTH) DIMENSIONS ........................................................ A-13 THRU A-16

PLINTH / CABINET / DISPENSER INSTALLATION ..................................... A-17 THRU A-29

POWER AND COMMUNICATION ............................................................................ A-31,32

APPENDIX B - COMBINATION LOCKS ........................................... B-1

INTRODUCTION ................................................................................................. B-2

OPERATING THE MECHANICAL LOCK ............................................................... B-2

CHANGING THE COMBINATION ....................................................................... B-3

OPERATING THE ELECTRONIC LOCK ................................................................ B-5

CHANGING THE COMBINATION ....................................................................... B-5

CHANGING THE BATTERY .............................................................................. B-6

xvii

MODEL 9100 USER / INSTALLATION MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

xviii

SECTION 1

INTRODUCTION

MODEL 8100 USER / INSTALLATION MANUAL

WHAT’S IN THIS MANUAL

This User / Installation manual describes the operating features of the Model 8100 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel. It also includes installation procedures for the terminal.

The user manual is divided into the following sections:

Section 1, Introduction. Summarizes the basic features of the Model 8100 series ATM.

Section 2, Basic Operation. Describes the ATMs user interface, explains how to access Management Functions, and provides a basic description of operation during typical customer transactions.

Section 3, Initial Setup. Lists the ATMs setup parameters and Management Function flowchart.

Section 4, Currency Handling. Describes the standards for evaluating note quality and describes how to replenish the cash in the note cassettes and how to check for rejected notes.

Section 5, Management Functions. Describes the menu functions and available options.

Section 6, Maintenance. Describes normal preventative and corrective maintenance procedures appropriate for user personnel.

Section 7, Error Recovery. Describes the ATM’s error reporting features and error codes, gives a general error recovery procedure, and provides error recovery procedures to follow in case of specific error conditions.

Appendix A, Installation Procedures. Provides step-by-step procedures for completing physical installation of the Model 8100 ATM.

Appendix B, Combination Locks. Covers how to change combinations for an electronic lock. Also provides procedures for changing the battery in the electronic lock.

INTRODUCTION

FEATURE HIGHLIGHTS

Important features of the 8100 series ATM are highlighted in the following list:

! Modular architecture eases troubleshooting and servicing.

! Supports dial-up, wireless, and Ethernet (TCP/IP) communications.

! Single cassette design using a TDM-50 (new) dispensing mechanism.

! 5.7" (145 mm) monochrome or color LCD display.

! 14.4 baud modem standard (33.6 baud optional).

! Satisfies Americans with Disabilities Act (ADA) specifications for height

and access. Audio compliant.

! VISA® Encrypting PIN Pad (VEPP) to comply with international encryption

standards and Triple DES compliant.

! Dip-style card reader (EMV optional).

! Non UL cabinet.

! 58 mm thermal printer designed for quiet operation. The 8100 terminal is

equipped with the APS CP MRS-250 printer. There is no graphics support with the APS printer Receipt/coupon graphics cannot be printed to the device.

! Key lock, mechanical, or electronic combination lock .

! Supports remote setup, configuration, and monitoring via Triton Connect™

ATM monitoring software.

! Dispenses U.S. and international currency types.

! High-capacity electronic journal stores transaction details for later printout

and analysis.

! Supports LED-backlit signage option (topper attachment).

! Small footprint design makes placement easier.

! Available in Bayou Bronze.

SNOISNEMID

htdiWhtpeD

)mm504("61)mm033("31)mm5421("2/194)mm4251("06

thgieH

)reppoto/w(

thgieH

)reppot/w(

MODEL 8100 USER / INSTALLATION MANUAL

STANDARD FEATURES

! Management Functions. Enable extensive control and customization of the

ATM’s operating parameters.

! EPROM Functions. The EPROM function provides low-level diagnostic

and software update operations.

! Password Protection. Access to Management functions and EPROM areas

is protected with passwords.

! MAC Encryption Support. Message Authentication Code (MAC) data

encryption protocol. Provides increased protection for message traffic to and from the ATM. Triple DES compliant.

! Encrypting PIN Pad (EPP) Entry Device Support. Secure EPP device

encrypts the customer PIN during a transaction. Triple DES compliant.

! Multi-Language Support. Enables the customer to select a preferred

language (such as French or Spanish) for customer screens and receipts.

! Transaction and Account Type Configuration. Enables selection of

transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect availability of checking account withdrawal.

! Cassette and Day Close Reports. Provide summary information about the

number and type of transactions being performed by the ATM.

! Electronic Journal. Stores the details of each transaction in solid-state

memory. Journal data can be retrieved, printed out at the receipt printer, and transferred to a remote Triton Connect computer.

! AD Screens. An Ad screen is a promotional or advertising graphic that is

displayed on the LCD screen during idle periods. Ad screens are downloaded to the terminal by a remote Triton Connect™ computer. Textonly (non-graphic) Ad screens can also be displayed.

! Messages. Informational and promotional messages that are displayed to

the customer on-screen or printed on receipts.

INTRODUCTION

! Coupons. Coupons are printed by the receipt printer and prizes awarded to

customers based on random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded using Triton Connect software.

! Status Monitoring. The ATM can periodically transfer status information

to the host processor. In addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.

! Front-access Cabinet. Allows access to the dispensing mechanism and

currency cassette from the control-panel side of the unit.

MODEL 8100 USER / INSTALLATION MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 2

BASIC OPERATION

MODEL 8100 USER / INSTALLATION MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.

2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.

3. MENU-BASED OPERATION. Gives a general overview of the terminal display

interface.

4. ACCESSING MANAGEMENT FUNCTIONS. Describes the password entry

procedure that must be followed in order to access the Management Functions area.

5. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical

customer transactions. In addition, the voice-enabled transactions feature is described.

BASIC OPERATION

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act (Figure 2-1).

Speaker

Function

keys

Receipt chute

Main

keypad

Figure 2-1. Control panel layout.

LCD screen

Function

keys

Card

reader

Headphone jack

MODEL 8100 USER / INSTALLATION MANUAL

FUNCTION KEYPADS

The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group on either side of the LCD screen. A Function key is only active when a function or menu option name is displayed (if the display is “grayed out”, that option is not available). The Function keys are designated F1 through F8, as shown in Figure 2-2.

F1 F2 F3 F4

Figure 2-2. Function keys.

F5 F6 F7 F8

CTRL

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key. However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such screens, a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press the <CTRL> key (the blank key in the lower right-hand corner of the keypad), and then you will press the number that has the letter or other character you want.

BASIC OPERATION

Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

SRETCARAHCDAPYEK-1-2ELBAT

1X2X3X4X5X6X 1Q Z ecapS~! @ 2A B C # $ % 3D E F ^ * _ 4G H I ( ) | 5J K L \ / "

6M N O ; :

7P R S ? < > 8T U V [ ] ñ

9W X Y { }

0, . - & = +

Table 2-1. Keypad characters.

)nepO(etouQelgniS

)esolC(etouQelgniS

The first character on the first key (0-9) you press after the <CTRL> key will be displayed at the current cursor position. Pressing the same key repeatedly (X1X6) will cycle the displayed letter through the available character choices for that key.

When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.

The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys

will auto-repeat if held down for more than one second.

The <CLEAR> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.

MODEL 8100 USER / INSTALLATION MANUAL

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses ‘NO’, the Customer Welcome screen will be presented. If ‘YES’ is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer Welcome screen.

When the unit is turned on, the unit will beep once and the Top menu, shown in Figure 2-3, will appear on the display screen after a few seconds. From the top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS.

2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS. Note: You will have to enter an appropriate

password to view the Management Functions menu.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

+ 120 hidden pages