Tripp Lite SUINT1000XL, SUINT2000XL, SUINT3000XL User Manual

Owner’s Manual

1111 W. 35th Street Chicago, IL 60609 USA

Customer Support: (773) 869-1234 • www.tripplite.com

Important Safety Instructions

Quick Installation

Basic Operation

Storage and Service

SmartOnline

™

• Intelligent, True On-Line Tower UPS Systems • True On-Line Operation

• Pure Sine Wave Output • 220/230/240V Input/Output

Models: SUINT1000XL, SUINT2000XL & SUINT3000XL

Not suitable for mobile applications.

Troubleshooting

Optional Installation

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UPS Location Warnings

• Install your UPS indoors, away from excess moisture or heat, conductive contaminants, dust or direct sunlight.

• For best performance, keep the indoor temperature between between 32º F and 104º F (0º C and 40º C).

• Leave adequate space around all sides of the UPS for proper ventilation.

UPS Connection Warnings

• Connect your UPS directly to a properly grounded AC power outlet. Do not plug the UPS into itself; this will damage the UPS.

• Do not modify the UPS's plug, and do not use an adapter that would eliminate the UPS’s ground connection.

• Do not use extension cords to connect the UPS to an AC outlet. Your warranty will be voided if anything other than Tripp Lite surge suppressors are used to connect your UPS to an outlet.

• If the UPS receives power from a motor-powered AC generator, the generator must provide clean, filtered, computer-grade output.

Equipment Connection Warnings

• Do not use Tripp Lite UPS Systems for life support applications in which a malfunction or failure of a Tripp Lite UPS System could cause failure or significantly alter the performance of a life-support device.

Battery Warnings

• Your UPS does not require routine maintenance. There are no user-serviceable parts inside. Do not open your UPS for any reason.

• Since batteries present a risk of electrical shock and burn from high short-circuit current, observe proper precautions. Unplug and turn off the UPS before performing battery replacement. Use tools with insulated handles, and replace the existing batteries with the same number and type of new batteries (sealed lead-acid). Do not open the batteries. Do not short or bridge the battery terminals with any object.

• The UPS batteries are recyclable. Refer to local codes for disposal requirements. Do not dispose of the batteries in a fire.

• Do not operate your UPS without batteries.

SAVE THESE INSTRUCTIONS

This manual contains instructions and warnings that should be followed during the installation, operation and storage of all Tripp Lite UPS Systems. Failure to heed these warnings will void your warranty.

Important Safety Instructions

Quick Installation

Connection and Start-Up

Plug your UPS into an electrical outlet.

Note: The UPS system does not include an input power cord.

Model SUINT1000XL Only:

Connect a user-supplied power cord to the IEC320-C14 input receptacle. The power cord should have an IEC-320-C13 connector on one end and a plug appropriate for your local site’s utility outlets on the other end.

Models SUINT2000XL and SUINT3000XL Only:

Connect a user-supplied power cord to the IEC320-C20 input receptacle. The power cord should have an IEC-320-C19 connector on one end and a plug appropriate for your local site’s utility outlets on the other end.

All Models:

Plug the UPS directly into a properly grounded, 3-wire, AC outlet that does not share a circuit with a heavy electrical load (such as an air conditioner, refrigerator, etc.). The outlet must have an amp rating equal to or greater than your UPS’s input breaker rating.

Note: Once your UPS is plugged in, the fan and all Indicator Lights will turn ON. The “LINE” and “LOAD ACTIVE METER” LEDs will illuminate and the UPS will beep to indicate normal operation. However, power is not supplied to your UPS’s AC outlets until the UPS is turned on.

Plug your equipment into your UPS.

Your UPS is designed to support computer equipment only. You will overload your UPS if you connect devices with high power demands such as household appliances or laser printers to your UPS’s outlets.

Note: Additional interconnection cords (C13 to C14) are available from Tripp Lite. Call 773-869-1234 (Part # P004-006).

Turn your UPS ON:

• Press the “ON/TEST” Switch

• Hold it for several seconds until you hear a beep

• Release it The “ON LINE” LED will now light, and your

UPS will begin providing power to its AC outlets.

Note: During the initial installation of the UPS, or after prolonged storage, the internal batteries must charge for 2-4 hours before the UPS can support connected equipment during a power failure.

SUINT2000XL shown

SUINT1000XL shown

SUINT2000XL shown

Optional Installation

The connections are optional. Your UPS will function properly without these connections.

Serial Port Connection

Using the serial cable provided, connect the serial port on your computer to the serial port of your UPS. Install on your computer the PowerAlert UPS monitoring software program (included on CD-ROM) appropriate for your operating system. See Communications in the Basic Operation section of this manual to determine how to monitor and manage your UPS using this port.

External Battery Pack Connection

Check to ensure that the external batteries you are connecting match the voltage listed on your UPS’s battery connector. Plug either end of the battery connection cable (supplied with the battery pack) into the UPS’s External Battery Connector and the other end into the Battery Output Connector on the rear panel of the external battery pack. Since your UPS has internal batteries, external batteries are only needed to extend runtime. Adding external batteries will increase recharge time as well as runtime. Make sure that each end of the cable is fully inserted into its connector. Several small sparks may result during battery connection; this is normal.

SU1000T shown

SUINT2000XL shown

Important Safety InstructionsBasic Operation

Front Panel Switches

“ON/TEST” Switch: This switch controls four separate UPS functions:

UPS Power ON: To turn the UPS on, press this switch, hold it for

several seconds until you hear a beep, then release it. The “ON LINE” LED will illuminate.

UPS Self-Test: During normal on-line operation, press this switch and hold it until you hear a beep. This initiates a 10-second self-test of the battery. The UPS will shift to battery power (the “ON BATT” and “BATT ACTIVE METER” LEDs will illuminate) for ten seconds.

Alarm Silence: To silence the UPS “on-battery” alarm, press this switch and hold it until you hear a beep.

UPS Cold Start: To use your UPS as a stand-alone power source when AC power is unavailable (i.e. during a blackout), press this switch and hold it until you hear a beep. The UPS will then provide battery power to its outlets.*

* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating from battery power.

“OFF” Switch: This switch turns power OFF at the UPS receptacles. Press this switch, hold it until you hear a beep, then release it. The UPS will continue charging and the fan will continue to cool internal components even after you turn the UPS receptacles off. To turn the UPS OFF completely, including the charger, disconnect the UPS’s power cord after pressing the “OFF” switch.

“ON LINE” LED: This green light will be lit when the UPS is in normal on-line operation (filtering and resynthesizing incoming AC line voltage to provide pure sine wave output). When this light is illuminated, you can monitor the load level of your UPS on the “LOAD ACTIVE METER” LEDs.

“LINE” LED: This green light will be lit when the utility-supplied AC line voltage at your wall outlet is nominal. It will flash if the line voltage or frequency is outside the nominal range (either too low or too high). No action is required on your part when the LED flashes; the UPS continuously and automatically filters AC line power to provide your equipment with pure sine wave AC power, regardless of brownout or overvoltage conditions. If this light is off, then AC line voltage is not present (blackout) or is at an extremely high voltage.

Front Panel Indicator Lights

Basic Operation

(continued)

Front Panel Indicator Lights

continued

“BYPASS” LED: This yellow light will be lit when the UPS’s DC/AC inverter is deactivated and the UPS is in the “Bypass” mode. During normal operation this LED will light briefly when the unit is plugged in, but if an internal fault or overload occurs this light will illuminate constantly to show that connected equipment will receive filtered AC utility power, but will not receive battery power during a blackout. In this case, contact Tripp Lite for service.

“FAULT” LED: This red light will flash when your UPS detects an internal fault (overheating, overvoltages, etc.) or when it detects a wiring fault in your wall outlet (reversed phases, missing ground, etc.) The UPS will only detect wiring faults when it is plugged into a utility outlet but not turned ON. If the light persists after restarting the UPS, contact an electrician to check the AC line. Your UPS will identify the presence of most (but not all) wiring faults.

“LOAD ACTIVE METER” LED: This green light will illuminate when your UPS is receiving AC power to indicate that the set of four dual-function LEDs is displaying the load level of your UPS.

“BATT ACTIVE METER” LED: This green light will be lit when your UPS is operating from battery power to indicate that the set of four dual-function LEDs is displaying the battery charge level of your UPS. The “ON BATT” LED will also be illuminated.

“OVERLOAD” LED: This red light will be lit when your UPS’s capacity has been exceeded while it is in on-line operation. The UPS alarm will beep continuously. Immediately remove overload until light and alarm go off. If you do not immediately remove the overload, the UPS will transfer from on-line to bypass operation.

“BATT LOW” LED: This yellow light will be lit when your UPS’s battery charge level is low. The UPS alarm will beep until either the battery charge is depleted or the batteries are adequately recharged.

“ON BATT” LED: This green light will be lit when AC line voltage is not present and your UPS is providing your equipment with battery power. The UPS will also beep every two seconds, unless silenced by the “ON/TEST” Switch. When this light is illuminated, you can monitor the battery charge level of your UPS on the “BATT ACTIVE METER” LEDs.

“REPLACE BATT” LED: This red light will be lit and the UPS alarm will beep every 2 seconds if your UPS’s microprocessor detects a battery fault or if your UPS fails the automatic self-test (after you turn your UPS ON) and the UPS battery is less than fully charged. Let the UPS charge for 12 hours, then perform a second self test (Basic Operation—UPS Self-Test). If the light continues to stay on, contact Tripp Lite for service.

AC Receptacles: These receptacles provide your connected equipment with pure sine-wave AC output from the AC line during normal operation and from battery power during blackouts and severe brownouts. Power provided at these outlets is filtered to protect connected equipment against damaging surges and line noise.

Input Receptacle (Model SUINT1000XL Only): Plug the UPS system into utility power by connecting a user-supplied power cord to the IEC-320-C14 input receptacle. The power cord should have an IEC320-C13 connector on one end and a plug appropriate for your local site's utility outlets on the other end. The UPS system does not include an input power cord.

Input Receptacle (Models SUINT2000XL and SUINT3000XL Only): Plug the UPS system into utility power by connecting a user-

supplied power cord to the IEC-320-C20 input receptacle. The power cord should have an IEC-320-C19 connector on one end and a plug appropriate for your local site's utility outlets on the other end. The UPS system does not include an input power cord.

Input Circuit Breaker Switch: This resettable breaker prevents high input current from damaging the UPS or the attached load. If this breaker trips, make sure your UPS is connected to AC power of the proper voltage before resetting the circuit breaker by pushing the breaker switch in.

Fan: The fan cools the UPS’s internal components. It is always on when line power is present.

Basic Operation

(continued)

Rear Panel

Front Panel Indicator Lights

continued

220/230/240V IEC-320-C13

220/230/240V IEC-320-C14

220/230/240V IEC-320-C20

Basic Operation

(continued)

“SMART” DB9 Port: Your UPS’s DB9 port can be used to monitor and control your UPS using the RS-232 protocol.

RS-232 communications are very complex but are easy to implement. The easiest way to monitor and control the UPS using RS-232 is to connect the UPS to a computer with a DB9 cable and install Tripp Lite’s PowerAlert software on the connected computer.

Communications

Rear Panel

continued

External Battery Pack Connector: Use to connect optional Tripp Lite Battery Packs for additional runtime. Contact Tripp Lite Customer Support at (773) 869-1234 for the appropriate Tripp Lite battery pack to connect. Refer to instructions available with the Battery Pack for complete connection information and safety warnings.

Accessory Slot (Models SUINT2000XL and SUINT3000XL Only): Remove the small cover panel from this slot to use optional

accessories to remotely monitor and control your UPS. Contact Tripp Lite Customer Support at (773) 869-1234 for more information, including a list of available SNMP, network management and connectivity products.

TVSS Cover Plate: Remove this plate to install optional modem/network surge protection modules, available for purchase by special arrangement with Tripp Lite.

The UPS’s control panel lights will turn on in the sequences below to signal that the UPS is having operational difficulties.

Lights (On/Flashing) and Condition Solution On: REPLACE BATT Let the UPS system charge for at least

Condition: Replace Battery 12 hours and perform a self test using

the “ON/Test Switch” (

Basic Operation—

UPS Self-Test

). If the light continues to

stay on, contact Tripp Lite for service.

On: BATT LOW, ON BATT Prepare for imminent UPS shutdown. Condition: Battery Low

On: BYPASS, LINE, LOAD, OVERLOAD Reduce the load the UPS supports. Condition: On Bypass due to Overload

Flashing: OVERLOAD Remove the cause of the short circuit Condition: Short Circuit from the UPS output.

On: FAULT, 100% Restart the UPS. If the problem persists, Condition: Battery Voltage too High contact Tripp Lite for repairs.

On: FAULT, BYPASS, LINE, 50% Restart the UPS. If the problem persists, Condition: On Bypass due to contact Tripp Lite for repairs. High Output Voltage

On: FAULT, BYPASS, LINE Restart the UPS. If the problem persists, Flashing: 50% contact Tripp Lite for repairs. Condition: On Bypass due to Low Bus Voltage

On: FAULT, BYPASS, LINE, 25% Restart the UPS. If the problem persists, Condition: On Bypass due to contact Tripp Lite for repairs. Low Output Voltage

On: FAULT, BYPASS, LINE Restart the UPS. If the problem persists, Flashing: 25% contact Tripp Lite for repairs. Condition: On Bypass due to Low Bus Voltage

Troubleshooting

(continued)

Lights (On/Flashing) and Condition Solution On: BYPASS, LINE Check the UPS to be sure that there is

Flashing: FAULT adequate space for air to circulate near

the vents and that the fan is working properly. Restart the UPS.

Flashing: LINE This indicates that utility power is too high Condition: Input Abnormal or low for the UPS to operate in BYPASS

mode, so if an inverter failure occurs, the UPS will deliver no output.

On: FAULT, 50% Restart the UPS. If the problem persists, Flashing: LINE contact Tripp Lite for repairs. Condition: No Output due to High Output Voltage and Abnormal Input

Flashing: LINE, 50%

Restart the UPS. If the problem persists,

On: FAULT contact Tripp Lite for repairs. Condition: No Output due to Low Output Voltage and Abnormal Input

Flashing: LINE, Restart the UPS. If the problem persists, On: FAULT, 25% contact Tripp Lite for repairs. Condition: No Output due to High Bus Voltage and Abnormal Input

Flashing: LINE, 25% Restart the UPS. If the problem persists, On: FAULT contact Tripp Lite for repairs. Condition: No Output due to Low Bus Voltage and Abnormal Input

Flashing: LINE, FAULT Check the UPS to be sure that there is Condition: No Output due to High adequate space for air to circulate near Internal Temperature and Abnormal the vents and that the fan is working Input properly. Restart the UPS. If the problem

persists, contact Tripp Lite for repairs.

Storage and Service

Storage

Service

First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time, they may suffer permanent loss of capacity.

Before returning your UPS for service, follow these steps:

1. Review the installation and operation instructions in this manual to ensure that the service

problem does not originate from a misreading of the instructions. Also, check that the UPS System’s circuit breaker(s) are not tripped. This is the most common cause of service inquiries which can be easily remedied by following the resetting instructions in this manual.

2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp

Lite at (773) 869-1233. A service technician will ask for the UPS’s model number, serial number and purchase date and will attempt to correct the problem over the phone.

3. If the problem requires service, the technician will issue you a Returned Material

Authorization (RMA) number, which is required for service. If you require packaging, the technician can arrange to send you proper packaging. Securely pack the UPS to avoid damage during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for service using an insured carrier to the address given to you by the Tripp Lite service technician.

Note on Labeling

Two symbols are used on the label. V~: AC Voltage V : DC Voltage

Regulatory Compliance Identification Numbers

For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number should not be confused with the marking name or model number of the product.

This product designed and engineered in the USA.

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