Tripp Lite B072-016-1-IP User Manual

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NetCommander™ IP KVM Switch

Table of Contents

User’s Guide

Model: B072-016-1-IP

1 – Introduction 2 2 – Important Safety Instructions 2 3 – System Components 3 4 – Compatibility 3 5 – Features 3 6 – Rackmount Installation 4 7 – Connection (Single KVM Switch) 4 8 – Connection (Cascading Multiple KVM Switches) 5 9 – Initial Settings (Default IP Address) 5

9.1 Networks with a DHCP Server 5

9.2 Networks without a DHCP Server 5

10 – Static IP Addresses for Multiple KVM Switches 5 11 – Logging into the Web Conﬁ guration Interface 6 12 – Network (Conﬁ guration Screen) 7 13 – Network (SNMP Settings) 8 14 – Administration (User Settings) 8 15 – Administration (Switch Conﬁ guration) 9 16 – Administration (User Targets) 9 17 – Security (Settings) 10 18 – Security (SSL Certiﬁ cate) 10 19 – Maintenance (Firmware Upgrade) 11

20 – Restore Factory Settings 11 21 – Saving Changes & Logging Out 11 22 – Starting a Remote Session 12 23 – Taking Over a Busy Remote Session 12 24 – Toolbar 13 25 – Safe Mode 17 26 – On Screen Display (OSD) 18 27 – Port Settings 20 28 – Security 22 29 – User Settings 22 30 – Scanning Computers (F4) 23 31 – Tuning (F5) 23 32 – Moving the Label (F6) 23 33 – Upgrading the NetCommander IP Firmware 23 34 – Troubleshooting 26 35 – Speciﬁ cations 27 36 – Storage and Service 27 37 – Warranty & Warranty Registration 28 Español 29 Français 57

1111 W. 35th Street, Chicago, IL 60609 USA

(773) 869-1234 • www.tripplite.com

1. Instructions

Tripp Lite’s NetCommander™ IP KVM Switch is ideal for controlling multiple servers over inexpensive Cat5e cable from a single console (keyboard, mouse and display). It includes the following premium features:

• 16-Port IP KVM Switch.

• Access and control multiple computers from a single console (local or remote).

• Achieves BIOS-level control of any server, regardless of server condition and network connectivity. Covers the entire spectrum of crash scenarios.

• Compatible with all major operating systems. Supports many hardware and software conﬁ gurations for the remote client, target server and KVM switch, including USB and PS/2 port connections.*

• Secures control of target server from any location via Web browser and standard IP connection.

• Allows multiple simultaneous users to view remote sessions. Remote control is transferable between users with appropriate permissions.

• Supports the highest security standards for encryption (128-bit SSL and HTTPS) and authentication for remote users. Advanced OSD management with multi-layer security for local users.

• Uses inexpensive and commonly available Cat5 patch cables (maximum distance 33 ft.) to connect to each computer.

* Mac not supported over IP.

2. Important Safety Instructions

SAVE THESE INSTRUCTIONS

This manual contains instructions and warnings that should be followed during the installation and operation of this product. Failure to comply may invalidate the warranty and cause property damage and/or personal injury.

Installation Warnings

• Install the KVM switch in a controlled indoor environment, away from moisture, temperature extremes, ﬂ ammable liquids and gasses, conductive contaminants, dust and direct sunlight.

• Operate the KVM switch at indoor temperatures between 32° F and 104° F (0° C and 40° C).

• When connecting the KVM switch to the facility’s power supply circuit, ensure that the circuit is not overloaded.

Rackmount Warnings

• Ensure there is adequate airﬂ ow within the rack.

• Mount the KVM switch evenly within the rack to eliminate potentially hazardous uneven mechanical loading conditions.

• Ensure all rackmount equipment is reliably grounded.

Connection Warnings

• Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life support equipment or to signiﬁ cantly affect its safety or effectiveness is not recommended. Do not use this equipment in the presence of a ﬂ ammable anesthetic mixture with air, oxygen or nitrous oxide.

• Ensure that the cables used with the KVM switch are not close to any sources of electrical noise interference such as ﬂ uorescent lights, HVAC systems or motors.

• Ensure that the distance between any computer and the KVM switch does not exceed 33 ft (10 m).

• Shut down all PS/2 computers before connecting the keyboard, monitor and mouse to ensure they will be recognized by the computer.

Maintenance Warnings

• The KVM switch does not require routine maintenance. There are no user-serviceable parts inside. Only authorized service personnel should open the case for any reason. Disconnect the unit from AC input power before servicing.

3. System Components

Power Remote Link ResetLocal

netCOMMANDER

16-port KVM SWITCH WITH IP

MODEL:BO72-016-1-IP

The NetCommander IP KVM Switch consists of:

• B072-016-1-IP KVM switch

• Rackmount hardware

• 1 serial download cable (DB9 Female to RJ11 Male) for ﬁ rmware upgrades

Optional Accessories, available separately from Tripp Lite, include:

• Server interface units (SIU)–PS/2 (model # B078-001-PS2) or USB (model # B078-001-USB)

• Cat5 cables (model # series: N001-, N002-, N201- or N105-)

4. Compatibility

The NetCommander IP KVM Switch is compatible with:

• PS/2 and USB computers/servers

• VGA, SVGA or XGA monitors

• Windows 2000 or higher, Linux, UNIX and other major operating systems

• Internet Explorer 6.0 or later versions (128 bit encryption support is required).

5. Features

Front Panel Features

Power LED Indicates the KVM switch is receiving AC power. Remote LED Indicates the KVM switch is being remotely accessed. Link LED Indicates the KVM switch is connected to a LAN (Ethernet). Local Button Disconnects a remote session and restores control to the local console. Reset Button Resets the KVM switch (press and hold for more than 7 seconds).

Back Panel Features

Console (Keyboard, Monitor and Mouse) Ports

Flash Port RJ11 port allows for ﬁ rmware upgrades.

LAN Port

Server Ports

Power Connector Accepts included AC power cord. On/Off Switch Turns the KVM switch On and Off.

* Serial port is not currently being used. It is provided for possible future functionality purposes, which will be available in future ﬁ rmware upgrades.

HD15 and MiniDIN6 ports connect to local keyboard, monitor and mouse.

RJ45 port connects to 10/100 Mb Ethernet. Link LED illuminates when connected to LAN. Remote LED illuminates when a remote session is in progress.

RJ45 ports connect computers/servers to SIUs* (model #s: B078001-PS2 & B078-001-USB) using Cat5e Cables* (model # series: N001-, N002-, N201- or N105-).

* Available separately from Tripp Lite.

POWER

100-240 VAC 50/60 Hz

Power connector

Monitor

CONSOLE

Mouse

Keyboard

Flash (download) connector

Serial port*

SERIAL

10 11 12 13 14 15 169

LAN

12345678

FLASH

LAN (Ethernet) connector

Server ports

6. Rackmount Installation

Follow all instructions in the Safety section before rackmounting. Make sure to write down the MAC Address and Device Number listed on the bottom of the KVM switch before rackmounting. They will be useful when ﬁ nding the IP Address from a DHCP Server.

Use the L-shaped brackets and screws provided to mount the KVM switch in a server rack as illustrated below.

7. Connection (Single KVM Switch)

Connecting Computers to the KVM Switch

Connect each computer to the KVM switch using a Tripp Lite B078-001PS2* or B078-001-USB* Server Interface Unit (SIU), and a Cat5e Patch Cable. (For best results, use a Tripp Lite N001-, N002-, N201- or N105series cable.*)

*Available Separately from Tripp Lite.

Connecting a Keyboard, Monitor and Mouse to the KVM Switch

To operate the system locally, connect a keyboard, monitor and mouse to the KVM Switch. Shut down all PS/2 computers before connecting the keyboard, monitor and mouse to ensure they will be recognized by the computer.

1. Connect the keyboard’s connector to the KVM switch’s keyboard port.

2. Connect the monitor connector to the KVM switch’s monitor port.

3. Connect the mouse’s connector to the KVM switch’s mouse port.

Monitor

CONSOLE

POWER

100-240 VAC 50/60 Hz

Power

Keyboard

connector

Internet / VPN / LAN

User over IP

Mouse

100-240VAC, 50/60 Hz

Flash (download) connector

SERIAL

LAN

12345678

FLASH

LAN (Ethernet) connector

KVM CONSOLE PORTS

To LAN port

10 11 12 13 14 15 169

Server ports

9 10 11 12 13 14 15 16SERIAL

UPGRADE LAN 1 2 3 4 5 6 7 8

To servers

PS/2 or USB SIU

INTEGRATED

CONSOLE PORTS

16-PORT CONSOLE KVM SWITCH

MODEL: B070-016-19-IP

hp workstation b2600

O C I N I M

M O

C I N I M

hp workstation b2600

Connecting Server Interface Units (SIUs) to the KVM Switch

Server Interface Units (SIU) draw their power from the connected computer. In the case of the PS/2 Server Interface Unit (model # B078-001-PS2), the power is drawn from the keyboard port. In the case of the USB Server Interface Unit (model # B078-001-USB), the power is drawn from the USB port.

Connecting a PS/2 Server Interface Unit (SIU) (Model # B078-001-PS/2)

1. Shut down the computer being connected to the SIU.

2. Connect the SIU’s VGA connector to the computer’s VGA port.

3. Connect the SIU’s PS/2 keyboard connector to the computer’s PS/2 keyboard port.

4. Connect the SIU’s PS/2 mouse connector to the computer’s PS/2 mouse port.

5. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable should be no longer than 33 ft. (10 m).

6. Repeat steps 1 through 5 for each additional PS/2 computer/server you are connecting to the KVM switch.

Connecting a USB Server Interface Unit (SIU) (Model # B078-001-USB)

1. Connect the SIU’s VGA connector to the computer’s VGA port.

2. Connect the SIU’s USB connector to the computer’s USB port.

3. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable should be no longer than 33 ft. (10 m).

4. Repeat steps 1 through 3 for each additional USB computer/server you are connecting to the KVM switch.

CAT5 cable to

B072-016-1-IP

Server port

NetCommander

PS/2

To computer’s keyboard port

To computer’s mouse port

To computer’s Video port

To Video port

Keybd

VideoSerial A

SerialB

Mouse

100T

Parallel

PCI 33Mx32b

SCSI

To USB Port

NetCommander USB

CAT5 cable to B072-016-1-IP

Server port

8. Connection (Cascading Multiple KVM Switches)

100-240V AC 50/60Hz

FLASH

LAN

SERIAL 91010111112121313141415151616

1 2 3 4 5 6 7 8

16-PORT

KVM SWITCH WITH IP

MODEL: B072-016-1-IP

To cascade two or more NetCommander KVM switches off the NetCommander IP, follow the instructions below. Connect up to 256 computers* using any combination of B072-008-1 and B072-016-1 KVM switches. You can only cascade 1 extra level of KVM switches onto the

100-240V AC 50/60Hz

SERIAL

FLASH

LAN

16-PORT

MODEL: B072-016-1-IP

KVM SWITCH WITH IP

Model: B072-016-1-IP

NetCommander IP KVM.

* When all 16 ports have a B072-016-1 cascaded from them.

Note: Access and Target Settings will be limited when cascading off of the NetCommander IP KVM Switch.

Security for the computers/servers attached to a cascaded KVM cannot be set up using the Web Conﬁ guration Interface. The only security available is via the cascaded KVM’s OSD. If a user has access to the cascaded port, they will have access to all computers/servers attached to the cascaded KVM switch.

Once the cascaded KVM Switch is accessed from the NetCommander IP KVM Switch, the only way to access the attached computers/servers is via the Keyboard Hotkeys or the OSD. If OSD security is set to on, the only way to access the attached computers/servers is by using your password to access the OSD. See changing the lower-level OSD Hotkeys on page 18.

The NetCommander IP will not store the Video and Mouse settings for computers/servers attached to a cascaded KVM Switch. The user will need to adjust the Video and Mouse settings each time they access a computer/server attached to a cascaded KVM switch.

9. Initial Settings (Default IP Address)

9.1 Networks with a DHCP Server

By default, the NetCommander IP automatically assigns an IP address from a DHCP (Dynamic Host Conﬁ guration Protocol) server on the connected network. The DHCP server provides a valid IP address, gateway address and subnet mask. Have your Network Administrator identify the newly assigned IP Address from the DHCP server. To help locate the IP Address in the DHCP server, reference the MAC Address located on the underside of the NetCommander IP. The device number (D.N.) can be found in the same location.

9.2 Networks without a DHCP Server

If no DHCP server is found on the network, the NetCommander IP boots with the static IP address:192.168.0.155. Note! If a DHCP server later becomes available, the unit picks up the IP settings from DHCP server. To keep the static IP address, disable

DHCP – explained on page 7.

10. Static IP Addresses for Multiple KVM Switches

When you want to connect more than one B072-016-1-IP KVM Switch to the same network, and there is no DHCP server; or, you want to use static IP addresses, do the following:

Connect the NetCommander IPs, one at a time, and change the static IP address of each unit before connecting the next unit.

11. Logging into the Web Conﬁ guration Interface

Windows Vista Instructions

In order to operate the NetCommander IP using Windows Vista, you must run Internet Explorer as an Administrator. To run Internet Explorer as an Administrator, right click on the Internet Explorer Icon on the Quick Launch toolbar or in the All Programs start menu and select Run as asministrator.

The UAC (User Account Control) will request conﬁ rmation of the action. If you are an administrator, then you will have to conﬁ rm the action and run Internet Explorer. If you are a regular user, then you will have to provide an administrator’s password in order to run Internet Explorer as an administrator.

11. Logging into the Web Conﬁ guration Interface (Continued)

Logging In

When ﬁ rst connecting to the NetCommander IP Web Conﬁ guration Interface, a browser security warning appears requesting you to download Tripp Lite’s SSL Security Certiﬁ cate. Click Yes to proceed. The warning disappears upon ﬁ rst NetCommander IP client installation, when the Tripp Lite root certiﬁ cate is installed.

1. Open your Web browser (Internet Explorer version 6.0 or higher required).

2. Type the NetCommander IP system IP address, https://192.168.x.xxx/ conﬁ g, and press Enter. The login page appears, see the ﬁ gure below.

3. Type the default Administrator user name - admin - and password - access – (case sensitive).

4. Press Enter. The Web interface opens at the Network Conﬁ guration page. See the ﬁ gure below.

Note: Bookmark the page for easy reference.

12. Network (Conﬁ guration Screen)

Consult your Network Administrator for the network settings. Device name: Type a name for the NetCommander IP. The default device

name consists of the letter ‘D’ followed by the 6-digit device number (D.N.) found on the silver label on the underside of the NetCommander IP.

First TCP Port: Choose 3 consecutive ports and type in the ﬁ rst port number of the series. The default port – 900 – is suitable for the majority of installations.

Note: Firewall or router security access list must enable inbound communication through the selected TCP ports for the NetCommander IPs IP address.

For Client computer access from a secured LAN, the selected ports should be open for outbound communication.

Enable DHCP – When a DHCP server is active on the same network as the NetCommander IP, the IP Address is automatically assigned.

Note: Where you have access to the server – your conﬁ gured (or default) NetCommander IP device name will appear on the DHCP server’s interface, making it easy to locate.

It is recommended that you disable DHCP, and assign a ﬁ xed IP address to the NetCommander IP. When DHCP is disabled, enter the IP Address, Subnet Mask, and Default Gateway as given by your Network Administrator.

When all changes to network settings have been made, click the Save & Restart button.

13. Network (SNMP Settings)

From the menu click SNMP settings. The following appears: From this page you can activate or deactivate SNMP logging.

Enable traps: Check to enable SNMP traps of Smart IP Access events and

operation.

Community: Type the SNMP community SNMP Manager IP: Enter the SNMP Server IP address

14. Administration (User Settings)

From the menu click User Settings, the ﬁ gure below appears. On this page an Administrator can create and edit users. There can be any

combination of users (Administrator, User or View Only), with a limit of 200. There are 3 levels of user access: Administrator: An Administrator has unrestricted access to all windows

and settings in the Web Conﬁ guration Interface and can take over any active session.

User: A User can access/control Target Computers/Servers, but cannot use

the advanced mouse settings (Any toolbar options that deal with manually

changing settings.) A User has no access to the Web Conﬁ guration Interface. View Only: ‘View Only’ Users can only view the screen of the currently

accessed Target Server, without access to the keyboard and mouse. A

“view only” indicator appears on the viewer’s local mouse pointer. Target servers that ‘View Only’ Users are allowed to access are assigned by the

Administrator.

Adding a User

1. Click Add and type a name and a password. The password must be at least 6 characters. (Letters or numbers, and must not include the user name, even if

other characters are added.)

Note: The following “special” characters: & < > ” { } cannot be used for either the user name or password. Depending on the security level chosen, the user name and password parameters are different. (See security settings on page 9 for details.)

2. Select the permission type from the Permission box.

3. Click Apply. The user appears in the list of users. Upon clicking Apply, red text will appear informing you that the operation was successful; or, that you

need to alter one of your choices. (e.g. Password)

Editing a User

1. Select the user from the list.

2. Click Edit. You can now change all the parameters. (User name, permission and password.)

3. Click Apply. The changes are saved.

Deleting a User—To delete a user

1. Select the user from the list.

2. Click Delete.

3. Click Apply. The changes are saved.

Blocking a User

An alternative to deleting a user is blocking a user. This means that the user’s name and password is stored, but the user is unable to access the system. Check Block and then Apply to block a user. Uncheck Block then click Apply to allow the user access.

15. Administration (Switch Conﬁ guration)

The Switch Conﬁ guration Screen allows the Administrator to give each computer/server a unique name, making it easier to differentiate between them. By default, computers/servers are titled Server 1, Server 2, Server 3, etc. Follow the steps below to update the computer/server name.

1. From the menu click Switch Conﬁ guration. The Switch Conﬁ guration window appears, see the ﬁ gure below.

2. In the Server Name section, change the name of the connected computers/ servers by selecting the desired name and typing a new name. Click Apply to save changes.

Install Switch Deﬁ nition File

Also included in the Switch Conﬁ guration Screen is a section to install a new switch deﬁ nition ﬁ le. In the event that Tripp Lite updates the Switch Deﬁ nition ﬁ le, the ﬁ le will be available in the Support section of our website

- www.tripplite.com.

1. Click the Browse button next to the Install Switch Deﬁ nition File box

and select the new ﬁ le.

2. A download button will appear next to the selected ﬁ le. Click on the

button to download the new Switch Deﬁ nition File.

3. Click the Apply button.

16. Administration (User Targets)

By default, access is denied to all servers for all user types except Administrators. An Administrator must deﬁ ne the access rights of each user separately. Follow the instructions below to customize individual user access.

Note: When cascading a NetCommander KVM Switch off of the NetCommander IP, any user that has access to the cascaded port will have access to all computers/servers connected to that port. Any security restrictions must be done using the cascaded KVMs OSD.

1. From the menu click User Target. The User Targets Conﬁ guration

window appears, see the ﬁ gure below.

2. Select a user from the User drop-down menu.

3. Check the Target servers you want the selected user to have access to. To

select all Target servers, press Select All.

4. Click Apply, saving the selection(s).

5. Repeat the above steps for each user.

17. Security (Settings)

The Security Settings Screen allows the Administrator to modify settings such as Account Blocking, Password Policy and Idle Timeout.

From the Security section click Setting, the Security Settings Screen appears, see the ﬁ gure below.

Account Blocking: This allows the administrator to adjust the settings

that cause a user to be blocked from access after entering an incorrect

username and/or password. The administrator can select how many

attempts the user gets to enter the correct information, the time frame

within which those attempts must be made and how long the user is

forbidden access after failing to enter the correct information in the given

time period. Password Policy: You have the option of a standard or high security level

password. The table below shows the parameters of the 2 options.

Standard Security Policy High Security Policy

8 characters or more must include at least 1 digit 6 characters or more. Cannot include the user name.

Note: The following “special” characters: & < > ” { } cannot be used in either the user name or password. Check the box to enable the high security password policy. Unchecked, the standard security policy applies.

and 1 upper case letter and 1 “special” character as

follows ! @ # $ % ^ * ( ) _ - + = [ ] ’ : ; ? / . Cannot

include the username.

Idle Timeout: Select the Timeout inactivity period after which the user is disconnected from the system. Choose No Timeout to disable Timeout. During

a Timeout, a user will not be able to make changes in the Web Conﬁ guration Interface, nor will they be able to move throughout the Interface’s pages without re-entering their username and password.

Click Save & Restart to save any conﬁ guration changes done to the Security Settings page. The NetCommander IP system restarts with the new changes.

18. Security (SSL Certiﬁ cate)

This page gives you the option to install your own SSL certiﬁ cate. Follow the steps below to install the new certiﬁ cate.

From the menu, select SSL Certiﬁ cte, the install SSL Certiﬁ cate page appears, see the ﬁ gure below.

Certiﬁ cate File: Browse to locate the Certiﬁ cate ﬁ le. Private File: Browse to locate the Private Key ﬁ le. Key Password: Type the Key password. Click Save & Restart.

19. Maintenance (Firmware Upgrade)

Upgrade the NetCommander IP ﬁ rmware to take advantage of new features. When updated ﬁ rmware is available, it will be posted in the Support section of Tripp Lite’s website – www.tripplite.com. If there is no ﬁ rmware available on the Tripp Lite website, there is not an updated version available.

From the menu select Firmware Upgrade. The Firmware Upgrade window appears showing the current ﬁ rmware version. See the ﬁ gure below.

1. Verify the current Firmware Version on your NetCommander IP and match it against the Firmware Upgrade available on Tripp Lite’s website. If they match, you are running the most current ﬁ rmware and do not need to upgrade.

2. If you are not running the most current ﬁ rmware, locate the Firmware Upgrade File in the Support section of Tripp Lite’s website and save it to the currently selected computer.

3. In the Firmware Upgrade screen of the Web Conﬁ guration Interface, click the Browse button and select the Firmware Upgrade File you just saved.

4. Click Start Upgrade. The upgrade starts. On completion, click Reboot. The unit reboots. After about 30 seconds the Login page appears.

Note: If during a ﬁ rmware update there is a power failure and you can no longer access the system, you can restore the device ﬁ rmware from the Safe mode. See the Restore Device Firmware section on page 16-17 for instructions on how to do this.

Depending on the type of ﬁ rmware upgrade, the following settings may be erased: User settings, server names, mouse and video adjustments. The network settings remain intact. For more information refer to the ﬁ rmware release notes.

20. Restore Factory Settings

You can restore the NetCommander IP unit to the factory settings. This restores the original NetCommander IP parameters, resetting all the information added by the administrators, including: Network settings*, Servers, Switches, Users, Passwords etc.

* You have the option to preserve Network settings – explained below.

Warning: Once reset, the data cannot be retrieved.

To restore factory settings

1. From the menu select Restore Factory Settings. Restore Factory Settings appears. See the ﬁ gure below.

2. Check the box if you want to preserve Network settings.

3. Click Restore. Device settings are now restored to their defaults.

21. Saving Changes & Logging Out

Save & Restart: To save any conﬁ guration changes and restart the

NetCommander IP click Save & Restart.

Logout: To exit the Conﬁ guration menu and close the session, click Logout.

22. Starting a Remote Session

Note: Windows Vista users need to log out Internet Explorer as an administrator. See page 5 for details.

At a Client computer, open Internet Explorer (6.0 and above is required) and type the Netcommander IP’s IP address, https://192.168.x.xxx. (Only SSL connections are allowed, therefore type HTTPS, not HTTP before the IP address). The Login page appears. Type your username and password and press Enter.

On ﬁ rst connection, install the Tripp Lite Certiﬁ cate and ActiveX control. Once connected, the screen of the lowest numbered Target Server that the user has permission to access appears. The ﬁ gure below illustrates the remote session window. On the remote console you have the following:

Server Conﬁ rmation Label: This conﬁ rms the identity of the current server

accessed and disappears by default after 30 seconds, (this period can be adjusted in the OSD – explained in Section II of the guide). It appears again when switching to a different server. The currently accessed server identity can be checked any time by looking at the Server Name on the Internet Explorer title bar.

Toolbar Icon: This is the minimized toolbar from which you switch and

conﬁ gure the system. Features of the Toolbar are explained in more detail in the sections below.

Tripp Lite Icon: Hold the mouse over the icon to view information about

current server; connection time and video mode.

23. Taking Over a Busy Remote Session

While only one user can control the KVM and server, multiple remote users can connect to the KVM at the same time in a “View Only” Mode. All users will be connected to the same port. When connecting to a busy Target Server an Administrator has the option to take over the Target Server. A User only has this option when the current session is run by another User, but not by an Administrator. The following message appears:

Take Over: Click the Take Over Button to gain full access to the Target

Server. (This function works the same when taking over an attached computer/server or a cascaded KVM.) The current user will see a prompt stating they have been taken over, and they will be pushed into View Only Mode. Once being pushed into View Only Mode, the View Only session will be disconnected when the other user disconnects.

View Only: Click the View Only Button to allow the current user to remain in

control of the Target Server.

Cancel: Click the Cancel Button to exit the Remote Session.

24. Toolbar

Maximize/Minimize the Toolbar

Click the arrow to maximize or minimize the Toolbar

Dragging the Toolbar to a New Location

When maximized, the Toolbar can be dragged and dropped to anywhere on the screen. Simply drag the Toolbar by the icon and place it wherever you like. When minimized, the icon will always remain on the side of the screen, outside the Remote Screen Border. You can drag it to any location you want on either side of the screen.

Hiding the Toolbar

The Toolbar can be hidden by double-clicking the Netcommander IP System icon in the lower right corner of the screen. The Toolbar can also be hidden by pressing the F9 key. To re-display the Toolbar, repeat the above action. You can also set up the Remote Screen to automatically hide the Toolbar when a user accesses the Target Server via Remote Session.

Switching to a different server

1. From the Toolbar, click , or right-click . A list of available servers appears. The currently connected server is highlighted in bold. This area will

allow you access to a cascaded KVM switch; however, once inside you will only be able to access the cascaded KVM’s connected computers/servers by using the cascaded KVM’s keyboard hotkeys or OSD.

2. Click the desired name to switch to the new computer/server.

Changing the performance settings

From the Toolbar, click . The Performance Settings Box appears, see

Right.

The Performance Settings Box allows you to choose from the following

settings: Adaptive: Automatically adapts to the best compression and colors

according to the network conditions. (Not recommended because network parameters may change frequently, impacting the user experience).

Low: Select Low for High Compression and 16 colors. Medium: Select Medium for Medium Compression and 256 colors.

Medium is recommended when using a standard internet connection.

High: For optimal performance when working on a LAN, select High. This

gives a Low compression and High colors (16bit).

Custom: You can choose your own Compression and Color levels.

After choosing the desired settings, click OK. The screen of the last accessed Target Server appears.

24. Toolbar (Continued)

Adjusting the Video settings

Note: The NetCommander IP will not store video settings for all of the computers/servers attached to a cascaded KVM switch. When accessing a computer/server attached to a cascaded KVM Switch, the user must re-adjust the Video Settings for the target server.

From the Toolbar, click Refresh: Select Refresh to refresh the Video image. Refresh may be needed when changing the display attributes of a

Target Server.

Manual Video Adjust: Use the manual video adjustment for ﬁ ne-tuning the Target Server Video Settings after auto

adjustment; or, for adapting to a noisy environment, a non-standard VGA signal or when in full-screen DOS/CLI mode.

To adjust the Video manually click Manual Video Adjust. The manual controls appear, see ﬁ gure below. Also a red frame appears around the screen. This represents the screen area according to the Server’s screen resolution. The various settings are described below.

Brightness / Contrast: Use the scales to adjust the Brightness and Contrast of the displayed image. Horizontal Offset: Deﬁ nes the starting position of each line on the displayed image. Vertical Offset: Deﬁ nes the Vertical starting position of the displayed image. Phase: Deﬁ nes the point at which each pixel is sampled. Scale: Deﬁ nes the scale resolution of the session image. Select Filter: Deﬁ nes the ﬁ lter of the input video from the server. A higher ﬁ lter reduces the noise level but makes the

image heavier.

Noise Level: Represents the Video “Noise” when a static screen is displayed. Auto Video Adjust: Click Auto Video Adjust. The process takes a few seconds. If the process runs for more than 3 times, there

is an abnormal noise level.

Check the video cable and verify that no dynamic video application is running on the Target Server’s desktop.

Keyboard Key Sequences

Click these transmit directly to the Target Server, and will not affect the Client computer. For example, select Ctrl-Alt-Del to send this three key sequence to the Target Server to initiate its Shutdown/Login process.

To add a keyboard sequence click Add/Remove. The Special Key Manager box appears. See ﬁ gure below.

to display a list of deﬁ ned keyboard sequences. When clicked,

. You have the following options:

1. Click

2. Select the desired sequence and click OK. The sequence appears in the

Special Key Manager box.

3. Click OK. The sequence appears in the Keyboard Key sequence list.

A list of sequences appears.

24. Toolbar (Continued)

To record a New Key Sequence:

1. From the Special Key Manager Box press Record Now. The Add

Special Key Dialog box appears, see ﬁ gure below.

2. Give the key sequence a name in the Label ﬁ eld.

3. Click Start Recording.

4. Press the desired keys. The key sequence appears in the area provided.

5. Click Stop Recording.

6. Click OK.

To edit a key sequence:

1. From the Special Key Manager Dialog Box select the desired key.

2. Click Edit.

3. Click Start Recording.

4. Press the desired keys. The keys appear in the area provided.

5. Click Stop Recording.

6. Click OK.

Synchronizing Mouse Pointers

When working at the Client computer, two mouse pointers appear: the Client computer’s and the Target computer’s. The Client computer’s mouse runs on top of the Target Server’s. The mouse pointers should be synchronized so you can only see the one mouse pointer when the mouse is stationary. The following explains what to do if they are not synchronized.

Note: The NetCommander IP will not store Mouse Settings for computers/servers attached to a cascaded KVM Switch. The User will have to update these settings every time they access a target server connected to a cascaded KVM.

Pre-Mouse Synchronization Tips:

Before accessing a target server remotely, it is recommended that you go into the target servers mouse settings and uncheck the ‘Enhance Pointer Precision’ box. If this box is checked, Mouse Synchronization will not work.

If the Video Noise Level is above zero, calibration may not work. Go to Video Adjustment and try to eliminate the noise by pressing Auto video adjust and/ or adjusting the bars in Manual video adjust.

Calibrating the Mouse Pointers

If the mouse settings on the Target Server were ever changed, or when the Operating System on the Target Server is Windows XP, 2003 Server, Vista, Linux, Novell, or SCO UNIX, you must synchronize the mouse pointers manually. See the Manual Mouse Synchronization section for details.

To calibrate the mouse pointers (For Windows NT4, 98 or 2000) click the

Calibrate Button in the toolbar. NetCommander IP saves this alignment so

calibration is only needed once per Target Server.*

* NetCommander IP will not save the Mouse Settings of units connected to a cascaded KVM switch. You will need to adjust the settings for these units each time you access them. Also, settings will be saved for the computer/server currently connected to that port on the NetCommander IP. If computers/servers are ever changed on a port, the Mouse Settings will need to be readjusted.

Calibrating automatically discovers the mouse speed of the Target Server and aligns the two pointers. If the two mouse pointers don’t align after

calibrating, try moving the mouse a little bit on the computer screen. If that does not work, click / Align on the toolbar. If the mouse pointers still don’t align, follow the Manual Mouse Synchronization instructions in the following section. When aligned, it is possible that one mouse pointer will be faster (or slower) than the other, causing them to break apart when moving. If this occurs, go into the Mouse Settings of both the Client Computer (the computer you are using to remotely access the NetCommander IP) and the Target Server (the computer/server you are remotely accessing) and set the mouse pointer speed to the same value. If the mouse pointers are still not moving at the same speed, it may be that the settings on one computer were customized at one point, changing the values on the mouse pointers speed settings bar. You may need to try increasing/decreasing the mouse pointer speed on one of the computers to see how it affects the two mouse pointers. This will give you an idea of what adjustments need to be made to get the two pointers moving at the same speed.

Note: There is normally some lag when moving the pointers . This natural latency comes from the time delay in the internet and can be affected by the speed of your internet connection as well as other internet related factors.

If the NetCommander IP cannot automatically calibrate the two mouse pointers, it will pull up the Manual Mouse Synchronization box.

24. Toolbar (Continued)

Manual Mouse Synchronization

If the mouse settings on the Target Server were ever changed, or when the Operating system on the Target Server is Windows XP / 2003 Server / Vista, Linux, Novell or SCO UNIX you must synchronize the mouse pointers manually.

1. From the Toolbar click the

Settings Dialog box appears. See ﬁ gure below.

2. Select the Target Server’s Operating System and click OK. The settings

for the selected Operating System are displayed.

3. Make sure that all of the settings are set to the same as those on the Target

Server/Computer. For Windows NT4, 98, ME, 2000 (If Mouse Properties were ever changed

for the Target Server – even if they have been returned to their original state) uncheck the default - Default box.

4. The USB option in the Mouse Settings box is available for Target Servers/

Computers that are connected to the NetCommander IP via USB and unsupported operating systems.

5. In the Mouse Settings box, you can select the type of mouse connected

to NetCommander IP’s local console by clicking the Advanced button. The Mouse Emulation Dialog box appears. See ﬁ gure below.

Select the mouse connected to the Local Console port on the NetCommander IP. (e.g. if the local mouse is a 2-button mouse or a 2-button touchpad, select Standard Mouse. Anything with more than 3 buttons should have Wheel Mouse checked)

Max Rate: This deﬁ nes the maximum mouse report rate. Default is compatible with the majority of operating systems.

Once all settings are checked, the mouse pointers should automatically align. If they do not align right away, try moving the mouse around on the

computer screen or clicking / Align on the toolbar.

Manual Settings Button. The Mouse

Troubleshooting Tips

If the mouse pointers do not align after following the Calibration and Manual Mouse Settings instructions above, try the following: Verify that the Enhanced Pointer Precision Box in the Mouse Settings Window of the computer/server you are trying to access is unselected. If this box is

checked, Mouse Synchronization will not work. If the Video Noise Level is above zero, calibration may not work. Go to Video Adjustment and try to eliminate the noise by pressing Auto video adjust and/

or adjusting the bars in Manual video adjust. Although the chart at the back of this owner’s manual shows all of the compatible resolutions and their corresponding refresh rates, there are instances when

lowering the refresh rate will help synchronize mouse pointers. If your mouse pointers are not aligning, and you notice a black bar on the top or side of the Remote Computer Screen Border, the Video may need to be manually adjusted or you may need to set the Target Server/Computer at a lower refresh rate.

Try changing out the Cat5 cable connecting the Target Server/Computer to the KVM switch or use N105 series STP cable by Tripp Lite. Any noise that exists in a faulty cable can have a negative impact on mouse synchronization.

Try changing out the SIU being used to connect the Target Server/Computer to the KVM switch.

24. Toolbar (Continued)

Disconnecting the Remote Session

To disconnect the session, on the Toolbar, click the Tripp Lite Icon Menu Features

Right-clicking the Tripp Lite Icon will pull up a menu. From this menu you can access the connected devices using the following features.

Disconnect: Disconnect the remote session by clicking Disconnect. You can also Disconnect by using the Disconnect button on the Toolbar. About: This veriﬁ es the Client, Firmware, Keyboard/Mouse Emulation (KME) Firmware and Switch File Versions installed on your Netcommander IP. Local Settings: Click Local Settings to pull up the Client Conﬁ guration Dialog Box. See ﬁ gure below. Pointer type: From the Drop-down menu you can change the appearance of the Client Computer Mouse Pointer. It can be set to appear as the Client

Mouse Pointer directly on top of the Target Server Mouse Pointer (Default), as a dot or to not appear at all.

Hide Toolbar: Check this option to hide the Toolbar from the next reconnection onwards. To toggle the Toolbar on and off, press F9 or double-click the

System tray icon .

Full Screen Mode: Check this option to make the remote session screen appear in full screen mode from the next reconnection onwards.

To work in full screen mode:

1. Ensure that the Client computer has the same screen resolution as the Target Server.

2. Select the Full Screen option from the Icon Menu or press F11. The Internet Explorer window disappears, leaving the Internet Explorer menu bar at the top.

3. Right click the Internet Explorer menu bar and check Auto-Hide. The Internet Explorer menu bar disappears. You are in full screen mode.

To exit full screen mode: Press F11. Or place the mouse at the top of the window to display the Internet Explorer toolbar and click Restore button. Conﬁ guration: This only appears in the menu when an Administrator is logged in. Click Conﬁ guration to access the Web conﬁ guration interface.

button. The Login page appears, allowing you to re-login or close the browser window.

25. Safe Mode

If you are in a situation where you can’t access the Web Conﬁ guration Interface using the usual method, you can do the following while in Safe Mode: Restore Factory Defaults: When you cannot access the system (e.g. you have forgotten the Username or Password) you can restore the NetCommander

IP’s factory defaults from the Safe Mode.

Restore the Device Firmware: If during a ﬁ rmware update there is a power failure and you can no longer access the system, you can restore the device

ﬁ rmware from the Safe Mode.

Entering Safe Mode

1. Turn the NetCommander IP KVM Switch Off .

2. Press and hold down the Local button for 3-4 seconds, while at the same

time powering up the Netcommander IP. The NetCommander IP boots up in Safe Mode.

3. When the NetCommander IP has booted up in Safe Mode, and you are

connected to a network with a DHCP server, a new IP Address will be pulled. Have your Network Administrator identify the newly assigned IP Address from the DHCP server. To help locate the IP Address in the DHCP server, reference the MAC Address located on the underside of the NetCommander IP. The device number (D.N.) can be found in the same location. If there is no DHCP server, the unit boots with the static IP address 192.168.2.155.

4. Open Internet Explorer and type the following into the Address box:

http://192.168.x.xxx/conﬁ g. (Do not start the address with HTTPS) Vista users need to log onto Internet Explorer in administrator mode. The Login Page appears. See ﬁ gure below.

5. Type Username: admin and Password: SAFEmode. (Case sensitive).

This username and password works only in Safe mode. A menu appears, see ﬁ gure below.

25. Safe Mode (Continued)

Restoring Factory Defaults

1. From the Safe Mode Menu choose Restore Factory Settings. A warning

appears, see ﬁ gure below.

2. Click Restore. A further warning appears, see ﬁ gure below.

3. Click OK, the factory defaults are restored. When the process ﬁ nishes

theﬁ gure below appears.

4. Click Reboot to restart the unit.

Restoring the Device Firmware

Contact Tripp Lite Technical Support at 773-869-1234 to receive the Upgrade ﬁ rmware required to restore the device ﬁ rmware. Save the Upgrade ﬁ rmware on the hard disk of a computer connected to the network.

To restore the device ﬁ rmware:

1. From the Safe Mode Menu choose Firmware Upgrade.

2. Locate the Upgrade ﬁ rmware and click Install, then click Start Upgrade. When the process ﬁ nishes the ﬁ gure below appears.

3. Click Reboot to restart the unit.

26. On Screen Display (OSD)

Switching Between Computers

When at the local console you can switch between connected computers using Keyboard Hotkeys and the OSD. Keyboard Hotkeys: To switch to the next computer, press and release the [Shift] key, then press the [+] key. To switch to the previous computer, press

and release the [Shift] key, then press the [-] key.

Note: You can use the [+] key of the alphanumeric section or of the numeric keypad on a US English keyboard. With a Non-US English keyboard, use the [+] key of the numeric keypad only.

The On Screen Display (OSD)

Before accessing the OSD, make sure that the NetCommander IP is not being accessed remotely. (The Remote LED on the front of the unit will be lit if a remote session is in progress.) To gain access to the NetCommander IP, press the Local button on the front of the unit.

Press and release the Shift key twice to open the OSD Main Menu. Lines with Blue text represent ports that have a computer/server connected to them, which is currently turned on. Lines with Gray text represent ports that either have a computer/server connected to them, which is turned off; or they have no computer/server connected at all. The Type column indicates whether a computer/server (C) is connected to the port or a KVM Switch (S) is connected to the port. For the Type column to display S, the user must change the Hotkey setting for the cascaded KVM.

Navigating the OSD: To move up and down, use the  and  arrow keys. To jump from one column to the next (when relevant), use the [Tab] key. To exit the OSD or to return to the previous OSD window, press [Esc].

Port Number Appears here

C=computer

Instruction Keys

Selecting a computer: To select a computer:

1. Move to the desired computer line.

2. Press the Enter key. The selected computer will be accessed and the OSD screen will close.

Note: While the OSD Screen is active the Keyboard Hotkey Commands and Mouse will be deactivated.

26. On Screen Display (OSD) (Continued)

OSD Settings – F2

Press F2 to open the OSD Settings Window. See the ﬁ gure below.

Note: If the OSD is password protected, only the Administrator will be able to get access to the F2 settings window by using the appropriate password.

General Settings

With the highlight line on the word GENERAL, press [Enter]. The General Settings window appears (see ﬁ gure below).

Security

The Security option in the OSD General Settings Menu allows you to activate or deactivate the OSDs Password Security. By default, Password Security is set to Off. Only the Administrator will be able to activate/ deactivate Password Security.

To activate/deactivate Password Security:

1. Highlight the Security option in the OSD General Settings Menu.

2. Press the space bar to change Password Security On/Off.

3. Pressing the space bar will display a prompt requiring you to enter the

Security Password. (Security Password defaults as ‘Admin’)

4. Once you’ve typed in the correct password and hit enter, the Password

Security status will be changed.

Note: Once Password Security is activated, Hotkey Commands will be deactivated, leaving you limited to the OSD Menu as your only way to select a port. Once you leave the OSD Menu, you will need to hit the ‘Shift, Shift’ command to access the OSD Menu and select another port. You will be required to enter your password each time you enter the OSD Menu. This does not affect Remote Access to the KVM Switch.

OSD Security is separate from the security features set up in the Web Conﬁ guration Interface.

Changing the OSD Hotkey

By default the primary Hotkey is the Shift key. You have the ability to replace the Shift key with one of four different choices in the OSD General Settings Menu. (SH-SH): This represents the Shift key. To access the OSD Menu press ‘Shift, Shift.’ To access the next KVM in line press ‘Shift, +.’ To access the

previous KVM in line press ‘Shift, -.’

(CL-CL): This represents the Ctrl key. To access the OSD Menu you can either press the Left Ctrl key 2 times or you can press the Right Ctrl key once

and then the Left Ctrl key. You can press either Ctrl key once and the + key to access the next KVM in line. You can press either Ctrl key once and the key to access the previous KVM in line.

(CLF11): This represents the Ctrl key and the F11 key. To access the OSD Menu you press either Ctrl key and then F11. You can press either Ctrl key

once and the + key to access the next KVM in line. You can press either Ctrl key once and the - key to access the previous KVM in line.

(PRSCR): This represents the Print Screen key. To access the OSD Menu you press the Print Screen key once. When you select Print Screen as your

hotkey, the port selection hotkey commands are deactivated, leaving the OSD Main Menu as the only way to switch to another port.

When you have cascaded KVM switches, a lower level Switch must have a different OSD display hotkey than a higher-level switch.

To change the top-level switch hotkey:

1. Highlight the Hotkey option in the OSD General Settings Menu.

2. Press the space bar to toggle through the various options.

3. When you’ve selected the desired hotkey, simply exit the OSD. Pressing the Enter key is not required to activate your selection.

To change a lower level hotkey:

1. Connect a keyboard and monitor to the lower level switch.

2. Press Shift, Shift to open the OSD Menu.

3. Press F2 to get to the General Settings Menu, and highlight the Hotkey option.

4. Press the Space Bar to toggle through the various hotkeys

5. When you’ve selected the desired hotkey, simply exit the OSD Menu. Pressing the Enter key is not required to activate your selection

6. Follow the instructions in the Port Settings section on page 19 to update the Port Settings menu in the top-level KVMs OSD to reﬂ ect the lower-level

KVMs new hotkey

Note: When Password Security is activated, all port selection hotkey commands are deactivated, leaving the OSD Main Menu as the only way to switch to another port.

26. On Screen Display (OSD) (Continued)

Auto Skip

The Auto Skip option allows you to choose whether you want Inactive ports to be selectable or not. If the Auto Skip option is turned on, Inactive ports will not be accessible via the OSD Main Menu or the Port Selection Hotkey Commands. If the Auto Skip option is turned on, you will be able to access Inactive ports using either the OSD Main Menu or the Port Selection Hotkey Commands.

To change the Auto Skip setting:

1. Highlight the Auto Skip option in the OSD General Settings Menu

2. Press the space bar to turn the Auto Skip option On/Off

Note: Changing the Auto Skip setting in the OSD does not affect what ports you can select when accessing the NetCommander IP remotely.

Serial Port

The Serial port is used for the Firmware upgrade. Serial port On means the program can be used.

To change the Serial port setting:

1. Highlight the Serial Port option in the OSD General Settings Menu.

2. Press the space bar to turn the Serial Port option On/Off.

Note: This reference to serial port has nothing to do with the port labeled “serial” port on the back of the KVM.

Changing the Keyboard Language

The keyboard is preset to US English. It can be changed to French (FR) or German (DE) by doing the following:

1. Highlight the Keyboard language option in the OSD General Settings Menu

2. Press the space bar to toggle through the various options.

3. When you’ve selected the desired language, simply exit the OSD. Pressing the Enter key is not required to activate your selection

Note: You can use the [+] key of the alphanumeric section or of the numeric keypad on a US English keyboard. With a Non-US English keyboard, use the [+] key of the numeric keypad only.

Editing the Switch Name

The KVM Switch Name appears at the bottom of the OSD General Settings Menu, and can be changed to whatever you want. When cascading KVMs onto the NetCommander IP, it is necessary to access the cascaded KVMs OSD using its own hotkey. Giving cascaded KVM OSDs unique names makes it easier when accessing them to verify which switches OSD you are accessing. To change this name simply type over the existing letters. You can create a name up to 18 characters in length, with spaces counting as characters.

Reset OSD General Settings Menu to Defaults (F7)

When in the OSD General Settings Menu, you can reset all of the options to the original default settings, erasing any changes you have made. If you have changed the Security Passwords, they will be reset to their defaults as well.

27. Port Settings

In the OSD Settings Menu (Access by pressing F2 in the OSD Main Menu), highlight the Ports option and press enter.

Editing the computer name

By default each port is named ‘Computer 01, Computer 02, etc.’ To personalize these names for each computer, highlight the desired port and type directly over the text that’s already there. Each name has a maximum of 15 characters, each space counting as one character. To delete a character, simply highlight it and press the space bar.

Note: The computer name can also be edited in the web conﬁ guration interface. (See section 14.)

27. Port Settings (Continued)

Editing the Keyboard (KB) Column

The KVM operates with Windows, Linux, HP UX, Alpha UNIX, SGI, DOS, Novell, USB or Open VMS. By default the Keyboard Mode is set to PS for Intel Based computers. For a different keyboard mode, highlight the desired port and press the Tab key to highlight the KB column. Press the space bar to toggle through the following options:

U1 - HP UX U2 - Alpha UNIX, SGI or Open VMS U3 - IBM AIX

Adding/Changing a Hotkey (HKEY) for Cascaded KVM Switches

When a KVM Switch is cascaded to the NetCommander IP, it is necessary to select a new hotkey in this ﬁ eld. The cascaded KVMs need to have a different hotkey than the NetCommander IP they are connected to. If the hotkeys are left the same, the OSD for the cascaded KVM will not work. For connected computers/servers this ﬁ eld should have “NO” selected.

To add/change a hotkey:

1. Highlight the desired port and press the Tab key until the HKEY column is highlighted

2. Press the space bar to toggle through the various choices

3. When you’ve selected the desired hotkey, simply exit the OSD. Hitting the Enter key is not required to activate your selection

Time Settings

In the Settings window navigate to the Time line and press [Enter]. The Time settings window appears (see ﬁ gure below). SCN: Sets the amount of time spent on the selected computer when Auto

Scanning.

LBL: Sets the amount of time the OSD label that shows which computer

is currently accessed is displayed.

T/O: When password protection is activated, you can automatically

disable the Keyboard, Mouse and Monitor after a set amount of inactive time, requiring a password to be entered to regain access to the KVM switch. When Timed Out, press the ‘Shift, Shift’ OSD Hotkey Command to pull up the password prompt, which will take you back to the OSD Main Menu once you enter your password.

To set the above periods:

1. On the desired line press Tab to jump to the desired column.

2. Place the cursor over one of the 3 digits and type a new number. Enter a leading zero where necessary. For example, type 030 for 30 seconds. Enter 999 in the LBL column to have the label displayed continuously. Enter 000 if you do not want the label to appear. Enter 999 in the T/O column to disable the Timeout function. Enter 000 if you want the Timeout function to work immediately.*

* This will literally cause the Timeout function to begin immediately when the computer port is selected. This will essentially freeze access to the KVM, not allowing the user enough time to hit the OSD Hotkey Command to pull up the password prompt. It is recommended that you always keep the T/O set to 5 seconds or higher. If you set the T/O at 000 and get locked out of the KVM, turn the B070-016-19 Console KVM Off and then back On.

This will reset the KVM, leaving a blank screen on the monitor. Hit the ‘Shift, Shift’ OSD Hotkey Command to pull up the password prompt. Once you type in your password, you will again have access to the OSD Main Menu.

Enter 999 in the SCN column to display the screen for 999 seconds. Enter 000 to skip the computer screen.

28. Security

The OSD offers an advanced password security system made up of three different security levels, each having its own access rights.

Administrator (Status A): The Administrator has access to all features of the KVM, allowing them to Set/Modify all Passwords and Security Proﬁ les and gain full access to any computer connected to the KVM and usage of all OSD features.

Supervisor (Status S): The supervisor has full access to all computers connected to the KVM and can use the Auto Scan (F4), Tuning (F5) and Conﬁ rmation Label Moving (F6) functions in the OSD. The Supervisor can’t change any of the OSD Settings or Security Settings.

User (Status U): There can be up to 6 Users set up by the Administrator for access to the KVM. Users are able to use the OSD Main Menu to access a connected computer and can use the Auto Scan (F4), Tuning (F5) and Conﬁ rmation Label Moving (F6) functions in the OSD. Users do not have the ability to use any other OSD features. The Administrator will choose which computers they have access to and which they do not. There are 3 types of access the Administrator can give a User:

Y - This gives the user full access to a connected computer. V - This gives the user view only access to a computer. Keyboard and mouse functionality are not available. N - This means a user is not allowed to access a connected computer. If the User attempts to access a computer they are not allowed to, a blank screen

will appear.

Security Settings

When Password Security is set to on, only the administrator can change the Security Settings of the KVM switch.

Changing Security Settings:

1. Highlight the Security option in the OSD Settings Menu and press the Enter key.

2. To change the name of the Administrator, Supervisor or User, highlight the desired name and simply type over what’s already there. Any letters left over can be deleted by pressing the space bar.

3. To change the password, hit the Tab key to highlight the Password column of the desired person and type in the new password.

4. The last column (T) refers to the level of access; Administrator (A), Supervisor (S) or User (U). You can change these if you want, but there can only be 1 Administrator, 1 Supervisor and 6 Users.

29. User Settings

1. Highlight the Users option in the OSD Settings Menu and hit the Enter

key.

2. The Users will be represented in the 6 columns on the right side of the

screen. To change the access for a given computer, highlight the desired computer and hit the Tab key until the desired user is highlighted.

3. Press the space bar to toggle between the 3 access options (Y, V or N).

See “User Status (U)” section for details on these 3 options.

OSD HELP Window (F1)

To access the HELP window press F1. The HELP window is displayed. See ﬁ gure below.

Note: All the functions in the Help window are performed from the OSD Main Menu. The Help window only serves as a reminder of the OSD function keys.

30. Scanning Computers (F4)

The amount of time spent on a computer when Auto Scanning is adjustable.

To activate scanning:

1. Press the [Shift] key twice to activate the OSD.

2. Press the [F4] key.

Each active computer will be displayed in sequence. A Scan label appears in the top left corner.

To deactivate scanning: Press [F4].

31. Tuning (F5)

You can tune the image of any remote computer screen. To adjust the screen image:

1. In the OSD Main Menu highlight the computer you want to adjust.

2. Press the [F5] key. The screen image of the selected computer is displayed, along with the Image Tuning label.

3. Adjust the image by using the Right and Left Arrow keys.

4. When the image is satisfactory, press [Esc].

Note: Distance affects picture quality. The further away a remote computer is from the KVM, the lower the image quality and the more tuning needed. Therefore put any higher resolution computers closer to the KVM.

32. Moving the Label (F6)

You can position the OSD label anywhere on the screen. To position the label from the Main window:

1. Move to the desired computer using the Up and Down Arrow keys.

2. Press the [F6] key. The selected screen image and Identiﬁ cation label are displayed.

3. Use the arrow keys to move the label to the desired position.

4. Press [Esc] to save and exit.

33. Upgrading the NetCommander IP Firmware

System Requirements for Firmware Upgrade

• Pentium 166 or higher with 16MB RAM and 10MB free Hard Drive space

• Free Serial port

• Windows 2000 and later

• To update the ﬁ rmware the KVM system must be connected and switched on.

Software

With the NetCommander KVM Update software program you can upgrade the ﬁ rmware for the:

• OSD

• B072-016-1-IP KVM

• Server Interface Units

KVM Update enables you to add new features and take advantage of product improvements in a quick and efﬁ cient manner.

33. Upgrading the NetCommander IP Firmware (Continued)

Connecting the RS-232 Serial Firmware Upgrade Cable

To run the ﬁ rmware upgrade software, you must ﬁ rst connect the RS-232 Serial Firmware Upgrade cable between the B072-016-1-IP and a separate computer (One not connected to the KVM switch) containing the ﬁ rmware upgrade software. Note: Each cascaded KVM Switch must be updated separately. When you’re done updating the ﬁ rst KVM Switch, attach the RS-232 Serial Firmware Upgrade cable between each cascaded KVM and the Update Computer. For the ﬁ rmware upgrade to take place, the Serial Port option in the OSD General Settings Menu must be set to On. If it is set to Off, you will not be able to perform a ﬁ rmware upgrade. When password security is turned on, the only person who can turn the Serial Port option On

Update software installed here

and Off is the administrator.

[update the back panel to the correct artwork. It should be a straight on view.]

Installing the Software

To install the KVM Switch Update software:

1. Download KVM update software from www.tripplite.com

2. Run the software. If there is no ﬁ rmware upgrade currently available, there will be nothing posted on www.tripplite.com

Starting and Conﬁ guring the KVM Update

1. Start the KVM Update software. The KVM Update window appears (see ﬁ gure below).

The table below explains the functions of the buttons and boxes in the KVM

Switch Update window.

2. From the Options menu choose Com Port. The Com Port box appears (see ﬁ gure below).

3. Select the COM Port of the Upgrade Computer that you connected the RS232 Serial Firmware Upgrade Cable to. If it is not connected to the COM Port you’ve chosen, the Firmware Upgrade will fail.

100-240VAC, 50/60 Hz

KVM CONSOLE PORTS

To Flash connector

RS232 Download cable

9 10 11 12 13 14 15 16SERIAL

UPGRADELAN 12345678

SIUs to servers

INTEGRATED

CONSOLE PORTS

16-PORT CONSOLE KVM SWITCH

MODEL: B070-016-19-IP

M O C I

N I M

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33. Upgrading the NetCommander IP Firmware (Continued)

Verifying the Version Numbers

Before upgrading your ﬁ rmware, verify that you are not already using the most current ﬁ rmware. To do this, obtain the ﬁ rmware version number using the steps below, and compare it with the ﬁ rmware version number on www.tripplite.com. You’ll also need to verify the hardware version number of your KVM Switch and SIU(s), in the case that the ﬁ rmware upgrade is not compatible with your current unit. Compatible hardware version numbers will also be posted on www.tripplite.com. In the event that your KVM Switch or SIU(s) are not compatible with the ﬁ rmware upgrade, you will not be able to install the ﬁ rmware upgrade unless you buy a new unit that is compatible with the upgrade.

* If there is no ﬁ rmware upgrade currently available, there will be nothing posted on www.tripplite.com

The OSD version number To verify the OSD Version Number

1. Open the KVM Switch Update program.

2. In the Switch Unit box, check the NetCommander Cat5 KVM Switch OSD option.

3. Click F/W Version. The version number appears in the Switch box. The H/W Version button is grayed out, as there is no hardware relevant to the OSD.

The KVM Manager Version Number To verify the KVM version number:

1. Open the KVM Switch Update program.

2. In the Switch Unit box, check the NetCommander Cat5 KVM Switch Manager option.

3. Click F/W Version. The ﬁ rmware version number appears in the Switch Unit box.

4. Click H/W Version. The hardware version number appears in the Switch Unit box.

Verifying the Server Interface Unit’s Version Number Before you can check a Server Interface Unit, you must uncheck the Switch Unit box options. To verify the Server Interface Unit version number:

1. Open the KVM Switch Update program.

2. Check one or more or all of the Server Interface Units.

3. Click F/W Version. The ﬁ rmware version number appears after the Server Interface Unit number.

4. Click H/W Version. The hardware version number appears after the Server Interface Unit number. When “Not responding” appears, no computer is connected, or it is switched off.

Obtaining New Firmware

Download the latest ﬁ rmware for your system from www.tripplite.com

Updating the Firmware

Warning: Never switch off any computer connected to the KVM system during the Firmware Upgrade process.

1. Download the latest ﬁ rmware for your NetCommander IP KVM Switch from www.tripplite.com

2. Using the Update Computer, open up the Firmware Upgrade Software

3. In the KVM Switch Update Window, select the KVM Switch, KVM Switch OSD or SIU(s) you would like to upgrade

4. From the File Menu, choose Open to open up the ﬁ rmware upgrade ﬁ le you downloaded from www.tripplite.com and open the ﬁ le

5. Click the Start button to begin the update. When ﬁ nished, the ﬁ rmware version number will appear next to the unit you just updated

6. Check to make sure the Firmware Version Number is correct by following the steps in the “Verifying the Version Numbers” section on page 24. If it does not show up as the most current Firmware Version Number, start the upgrade over again.

Firmware Update generates one log ﬁ le per session that displays a chronological list of actions. You can read the log ﬁ le in any ASCII text editor. The log ﬁ le is located in the Windows directory.

33. Upgrading the NetCommander IP Firmware (Continued)

Resetting the KVM Switch or SIU(s)

In the event the KVM Switch or SIU(s) freezes during ﬁ rmware upgrade or the KVM Console Mouse/Keyboard are not working properly, you can reset the unit using the Upgrade computer. This will not affect any of the settings on the KVM Switch or SIU. Follow the instructions below to reset your KVM Switch or SIU.

1. Using the Upgrade Computer, select the KVM Switch or SIU(s) you wish to reset in the ﬁ rmware upgrade software window.

2. In the Options menu, select the Advanced/Reset option. This will reset the selected KVM Switch or SIU(s). You should now be able to use your KVM Switch or SIU(s).

Setting Default Values for the OSD

To return the OSD to the factory default settings:

1. Using the Upgrade Computer, select the KVM Switch that you want to reset the OSD for in the ﬁ rmware upgrade software window.

2. In the Options Menu select the Advanced/Set Default option. A warning appears, click OK. The OSD returns to the factory default settings.

Get Status

If there is a break in communication between the Update software and the system, select Options/Get Status to get the current status of the computers in system.

34. Troubleshooting

Note: Disconnect device from AC mains before service operation!

When using Firmware Update software you may at times get a Communication Error message. If a Communication Error message does appear during the update procedure, do the following:

1. Ensure that the RS232 Serial cable’s RS232 connector is connected to the Switch’s Communication port.

2. Ensure that the RS232 Serial cable’s DB9F connector is connected to the DB9M Serial port on the CPU’s rear panel.

3. Verify there is no Remote session in progress by pressing the Local button.

4. Restart the download process.

Electricity Failure If the electricity fails during an update to the KVM ﬁ rmware, do the following:

1. If the electricity fails while the switch ﬁ rmware is updating, a Communication Error message will appear. Simply resume the ﬁ rmware update by opening the folder that contains the ﬁ rmware update ﬁ le and continue from there.

2. If the electricity fails while the Server Interface Unit ﬁ rmware is updating, a Not Responding or Upgrade Error message will appear. Restart the upgrade from the beginning.

Monitor Screen Failure In the event that one of the connected computers does not display an image on the console monitor (your monitor may display an error message saying ‘Unable to

Display Video Mode’), you may need to update the DDC Information from the console monitor. To do this, follow these steps:

1. Remove the SIU VGA Connectors from all connected computers. Leave the USB or PS/2 connectors attached

2. Open the OSD Main Menu and press the F10 key. The OSD will ﬂ ash the message ‘Please Wait.’ When that message stops, the update has taken place

3. Reconnect the SIU VGA Connectors of all the attached computers. You should now be able to display video from all computers

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