TRENDNET TEW-921DAP User guide

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TRENDnet User’s Guide

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TRENDnet User’s Guide

Table of contents

Table of Contents

Product Overview ........................................................................... 1

Package Contents .......................................................................................................... 1

Features ......................................................................................................................... 1

Product Hardware Features........................................................................................... 3

Application Diagram ...................................................................................................... 4

Getting Started .............................................................................................................. 5

Steps to improve wireless connectivity ......................................................................... 6

Connect wireless devices to your access point .............................................................. 6

Configuration .................................................................................. 7

Wireless Networking and Security ................................................... 8

How to choose the type of security for your wireless network .................................... 8

Secure your wireless network ....................................................................................... 9

Connect wireless devices using WPS ........................................................................... 12

Advanced configuration ................................................................ 13

Access the management page ..................................................................................... 13

Operating Modes ......................................................................................................... 14

Access Point .................................................................................. 15

Basic ............................................................................................................................. 15

Wireless Profile ............................................................................................................ 16

Wireless MAC filter ...................................................................................................... 17

Band Steering............................................................................................................... 17

Airtime Fairness ........................................................................................................... 18

Roaming Support (802.11k) ......................................................................................... 18

RSSI Scanner ................................................................................................................ 19

IPv6 Settings ................................................................................................................ 19

Static IPv6 .................................................................................................................... 20

Auto Configuration (SLAAC/DHCPv6) .......................................................................... 20

Change your IP address ............................................................................................... 20

Captive Portal .............................................................................................................. 21

Captive Portal with RADIUS (CoovaChilli) .......................................................... 22

Internal Captive Portal ....................................................................................... 23

Redirect URL ...................................................................................................... 26

Create schedules ......................................................................................................... 27

Configure Spanning Tree ............................................................................................. 27

Set date and time ........................................................................................................ 28

Daylight Saving Time ................................................................................................... 28

NTP .............................................................................................................................. 28

Manual ......................................................................................................................... 28

Management VLAN...................................................................................................... 29

Wireless Bandwidth Control ........................................................................................ 29

Enable SNMP ............................................................................................................... 29

SSH Management ........................................................................................................ 30

LED Controls ................................................................................................................ 31

Client Bridge ................................................................................. 31

Basic ............................................................................................................................. 31

Scan for wireless networks .......................................................................................... 33

WDS ............................................................................................. 34

WDS Link ...................................................................................................................... 34

Repeater ....................................................................................... 35

Basic ............................................................................................................................. 35

Scan for wireless networks .......................................................................................... 36

Advanced wireless settings ......................................................................................... 37

Advanced Wireless ............................................................................................ 37

HT Physical Mode .............................................................................................. 38

TRENDnet User’s Guide

Table of contents

Client Limit ......................................................................................................... 38

Maintenance & Monitoring ........................................................... 38

Administration ............................................................................................................. 38

Device Name ................................................................................................................ 39

Reset to factory defaults ............................................................................................. 39

Backup and restore your configuration settings ......................................................... 39

Restart (Reboot) access point ...................................................................................... 40

Upgrade your firmware ............................................................................................... 40

Configure log................................................................................................................ 41

Diagnostics ................................................................................................................... 41

System information ..................................................................................................... 42

Check connected wireless clients ................................................................................ 43

System Log ................................................................................................................... 44

IPv6 Status ................................................................................................................... 44

Technical Specifications................................................................. 45

Troubleshooting ............................................................................ 48

Appendix ...................................................................................... 49

TRENDnet User’s Guide

TEW-921DAP

Product Overview

TEW-921DAP

Package Contents

In addition to your access point, the package includes:

• TEW-921DAP

• 5 ft. (1.5 m) network cable

• Quick Installation Guide

• Mounting plate and cable guard

If any package contents are missing or damaged, please contact the retail store, online retailer, or reseller/distributor from which the product was purchased.

Features

TRENDnet’s high-performance AX1800 Dual Band WiFi 6 PoE+ Access Point, model TEW921DAP, features two concurrent WiFi bands to maximize device networking speeds with the latest WiFi 6 technology. The two separate high-speed WiFi 6 bands provide speeds up to 1201Mbps on the 5GHz band, and 567Mbps on the 2.5GHz band. Faster speeds are possible on this WiFi 6 access point with 1024-QAM, OFDMA, and MU-MIMO technologies.

This WiFi 6 access point supports innovative networking technology that improves

coverage, speed, and capacity. The increase of QAM to 1024-QAM allows data to flow

through a much wider ‘pipe’ than previous WiFi technologies. With OFDMA (Orthogonal

Frequency-Division Multiple Access), the number of clients that can be connected to this WiFi 6 access point increases. OFDMA efficiently manages traffic in congested areas by separating channel frequencies into different subcarriers. MU-MIMO technology processes multiple data streams simultaneously, increasing real-time WiFi performance on the WiFi 6 AP when multiple devices access the network.

The TEW-921DAP WiFi 6 access point features advanced access control, QoS, traffic management, band steering, and captive portal support. The low-profile housing design seamlessly blends into most environments, with a convenient wall / ceiling mounting plate included. For application flexibility, the TEW-921DAP supports Access Point (AP), Client Bridge, Wireless Distribution System Access Point (WDS AP), WDS Bridge, WDS Station, and Repeater modes.

Concurrent Dual Band

AX1800: concurrent 1201Mbps on 5GHz band + 576Mbps on 2.4GHz band

Power over Ethernet (PoE+)

Saves on installation time and costs with gigabit PoE+ support (with optional power port for non-PoE installations)

WiFi Operation Modes

Supports Access Point (AP), Client Bridge, Wireless Distribution System Access Point (WDS AP), WDS Bridge, WDS Station, and Repeater modes for each WiFi band independently

MU-MIMO & OFDMA Performance

MU-MIMO and OFDMA technologies increase coverage, speed, and capacity

TRENDnet User’s Guide

TEW-921DAP

Band Steering

Band steering alleviates network congestion by automatically directing wireless devices from the 2.4GHz band to the less congested 5GHz band

WiFi Traffic Shaping

Manage traffic allocation on the WiFi 6 access point per SSID for each band separately

WPA3 Encryption

This WiFi 6 access point supports wireless encryption of up to WPA3

Multiple SSIDs

Create up to 8 SSIDs per band (16 total)

Captive Portal

Create a customized web portal for your users to authenticate using unique login credentials

Airtime Fairness

Airtime fairness support on this WiFi 6 access point provides higher priority to faster WiFi clients without limiting slower WiFi clients

Gigabit PoE+ Port

One gigabit PoE+ input port to power and connect the WiFi 6 AP to the network, and one gigabit port to connect it to a nearby device

LED Control

LED controls reduce product visibility by disabling LED indicators

Low Profile

The wireless AX access point’s low-profile housing design blends into most environments

Mounting Plate

Wall / Ceiling mounting plate for this WiFi 6 access point is included

TRENDnet User’s Guide

TEW-921DAP

Gigabit PoE+ Port

Reset

button

Power Port

Product Hardware Features

• PWR: This indicator turns green when the device is powered.

• Gigabit PoE port: Plug an Ethernet cable (also called network cables) from

your access point to your router and wired network devices. The Gigabit port complies with standard 802.3af/at PoE/PoE+ so you can connect to connect the AP to a PoE switch or injector that complies with 802.3af/at.

• Power port (optional): If you are not using PoE to power the AP, you can connect

the power adapter from your access point power port to an available power outlet.

• Reset button: Use a sharp tool to press and hold this button for 15 seconds to

reset the access point.

Low-profile housing

PWR

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TEW-921DAP

Application Diagram

TRENDnet User’s Guide

TEW-921DAP

Getting Started

For a typical wireless setup at home or office when using the access point in AP mode, please do the following:

Installation

1. Plug an Ethernet cable on the access point to a PoE (Power over Ethernet) switch/injector that connects to your router or network.

2. Verify that the LED is on.

4. For your security, each TEW-921DAP comes pre-encrypted with a unique WiFi Name (SSID) and WiFi Password. You can find your device's SSID and WiFi password on the white labels located on the device. Use this information to connect to the TEW921DAP access point.

5. Verify your connection to you network by accessing the Internet. For advanced configuration continue to the advanced sections of the user manual.

Mounting device

To mount the access point, first route the network cable through the largest opening in the mounting plate and install the mounting plate to the desired wall or ceiling using the included drywall anchors and screws. Install the mounting plate with the correct orientation. After the mounting plate is properly installed, connect the network cable to the network LAN port of the access point, align the access point mounting holes with the mounting plate clips and rotate the access point clockwise to lock into place. Finally, install the cable guard by sliding it onto the mounting plate until it locks into place.

TRENDnet User’s Guide

TEW-921DAP

Steps to improve wireless connectivity

There are a number of factors that can impact the range of wireless devices. Follow these tips to help improve your wireless connectivity:

1. Keep the number of obstructions to a minimum. Each obstruction can reduce the range of a wireless device. Position the wireless devices in a manner that will minimize the amount of obstructions between them.

a. For the widest coverage area, install your router near the center of your home, and

near the ceiling, if possible.

b. Avoid placing the access point on or near metal objects (such as file cabinets and

metal furniture), reflective surfaces (such as glass or mirrors), and masonry walls.

c. Any obstruction can weaken the wireless signal (even non-metallic objects), so the

fewer obstructions between the router and the wireless device, the better.

d. Place the access point in a location away from other electronics, motors, and

fluorescent lighting.

e. Many environmental variables can affect the router’s performance, so if your

wireless signal is weak, place the access point in several locations and test the signal strength to determine the ideal position.

2. Building materials can have a large impact on your wireless signal. In an indoor environment, try to position the wireless devices so that the signal passes through less dense material such as dry wall. Dense materials like metal, solid wood, glass or even furniture may block or degrade the signal.

3. Antenna orientation can also have a large impact on your wireless signal. Use the

wireless adapter’s site survey tool to determine the best antenna orientation for your

wireless devices.

4. Interference from devices that produce RF (radio frequency) noise can also impact your signal. Position your wireless devices away from anything that generates RF noise, such as microwaves, radios and baby monitors.

If possible, upgrade wireless network interfaces (such as wireless cards in computers) from older wireless standards to 802.11n. If a wirelessly networked device uses an older standard, the performance of the entire wireless network may be slower. If you are still experiencing low or no signal, consider repositioning the wireless devices or installing additional access points.

Connect wireless devices to your access point

A variety of wireless network devices can connect to your wireless network such as:

• Gaming Consoles

• Internet enabled TVs

• Network media players

• Smart Phones & Tablets

• Wireless Laptop computers

• Wireless IP cameras

Each device may have its own software utility for searching and connecting to available

wireless networks, therefore, you must refer to the User’s Manual/Guide of your wireless client device to determine how to search and connect to this router’s wireless

network.

See the “Appendix” on page 63 for general information on connecting to a wireless network.

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TEW-921DAP

Configuration

Note: The access point’s default management page http://192.168.10.100 is accessed through the use of your Internet web browser (e.g. Internet Explorer, Firefox, Chrome, Safari, and Opera) and will be referenced frequently in this User’s Guide.

Before accessing the web-based management page, configure the IP address and subnet mask of your computer to the following:

IP Address: 192.168.10.xxx Subnet Mask: 255.255.255.0

1. Open your web browser (e.g. Internet Explorer, Firefox, Safari, Chrome, or Opera) and go to http://tew-921dap or type in http://192.168.10.100.

2. Enter the default user name and password and then click Login. You can find your

device's SSID and WiFi password on the white labels located on the device. Use this information to connect to the TEW-821DAP access point.

Wizard

1. For the first-time logging into the device the setup wizard will start automatically.

2. For your security, the first step is to change the login password of the access point. Enter your new login password and click OK.

3. Your new password settings will be applied and you will be redirected to the login screen. You will need to use the new login password to proceed.

TRENDnet User’s Guide

TEW-921DAP

Wireless Networking and Security

How to choose the type of security for your wireless network

Setting up wireless security is very important. Leaving your wireless network open and unsecure could expose your entire network and personal files to outsiders. TRENDnet recommends reading through this entire section and setting up wireless security on your new access point. There are a few different wireless security types supported in wireless networking each having its own characteristics which may be more suitable for your wireless network taking into consideration compatibility, performance, as well as the security strength along with using older wireless networking hardware (also called legacy hardware). It is strongly recommended to enable wireless security to prevent unwanted users from accessing your network and network resources (personal documents, media, etc.). In general, it is recommended that you choose the security type with the highest strength and performance supported by the wireless computers and devices in your network. Please review the security types to determine which one you should use for your network.

Wireless Encryption Types

• WEP: Legacy encryption method supported by older 802.11b/g hardware. This is

the oldest and least secure type of wireless encryption. It is generally not recommended to use this encryption standard, however if you have old 802.11 b or

802.11g wireless adapters or computers with old embedded wireless cards(wireless clients), you may have to set your router to WEP to allow the old adapters to connect to the router.

Note: This encryption standard will limit connection speeds to 54Mbps.

• WPA: This encryption is significantly more robust than the WEP technology. Much

of the older 802.11g hardware was been upgraded (with firmware/driver upgrades) to support this encryption standard. Total wireless speeds under this encryption type however are limited to 54Mbps.

• WPA-Auto: This setting provides the router with the ability to detect wireless

devices using either WPA or WPA2 encryption. Your wireless network will automatically change the encryption setting based on the first wireless device connected. For example, if the first wireless client that connects to your wireless network uses WPA encryption your wireless network will use WPA encryption. Only when all wireless clients disconnect to the network and a wireless client with WPA2 encryption connects your wireless network will then change to WPA2 encryption.

Note: WPA2 encryption supports 802.11n speeds and WPA encryption will limit your connection speeds to 54Mbps

• WPA2: This is wireless encryption is similar to WPA encryption but more robust.

This encryption standard also supports the higher connection speed.

• WPA3: This is the latest wireless encryption. It is similar to WPA2 encryption, but

more robust. This encryption standard also supports the highest possible connection speed. TRENDnet recommends setting your router to this encryption standard. If you find that one of your wireless network devices does not support WPA3 encryption, then set your router to either WPA2 or WPA encryption.

Note: Check the specifications of your wireless network adapters and wireless appliances to verify the highest level of encryption supported. Below is brief

comparison chart of the wireless security types and the recommended configuration depending on which type you choose for your wireless network.

Security Standard

WPA

WPA2

WPA3

Compatible Wireless Standards

IEEE 802.11a/b/g (802.11n devices will operate at

802.11g to connect using this standard)

IEEE 802.11a/b/g/n

IEEE 802.11 n/ac/ax

Highest Performance Under This Setting

Up to 54Mbps

Up to 450Mbps (11n) and up to

1.3Gbps (11ac)*

Up to 600Mbps (11n) and up to 1.2Gbps (11ax)*

Encryption Strength

Medium

High

Highest

Additional Options

TKIP or AES, Preshared Key or RADIUS

AES

Recommended Configuration

TKIP Preshared Key 8-63 characters

AES Preshared Key 8-63 characters

*Dependent on the maximum 802.11n/ac/ax data rate supported by the device (150Mbps, 300Mbps, 450Mbps, 867Mbps, or 1.3Gbps)

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TEW-921DAP

Secure your wireless network

Wireless (2.4GHz or 5GHz)> Security

After you have determined which security type to use for your wireless network (see “How to choose the security type for your wireless network” on page 12), you can set up wireless security.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless 2.4GHz or 5GHz.

3. Underneath the basic wireless band section, you will see Wireless Network and all

your wireless network profiles will be listed.

4. Click on the Edit button next to the wireless profile you want to configure.

5. Select from the drop-down list to the wireless security to configure.

6. Review the wireless security settings, click Apply then the save button on the topright when finished.

Selecting WEP-OPEN, WEP-SHARED: If selecting WEP (Wired Equivalent Privacy), please review the WEP settings to configure and click Save to save the changes.

Note: WPS functionality is not available when using WEP.

In the Security Mode drop-down list, select WEP-OPEN or WEP-SHARED.

Note: It is recommended to use WEP-OPEN because it is known to be more secure than Shared Key.

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TEW-921DAP

• Default Key: Select the WEP Key from the drop-down list to use

• Network Key 1-4

o This is where you enter the WEP key needed for a computer to connect to the

router wirelessly

o You can define up to 4 passwords or 4 keys. Only one key can be active at a given

time. Most users simply define one key.

o Choose a key index 1, 2, 3, or 4 and enter the key. o When connecting to the access point, the client must match both the password

and the Key number. (e.g. if you have activated Key 2 with a password of 12345, then the client must select: Key 2 (entering Key 1, 3, or 4 will block the ability to connect) and enter password 12345)

Note: It is recommended to use 128-bit format because it is more secure to use a key that consists of more characters.

• HEX or ASCII: Select which WEP code type to assign

Selecting WPA- Personal, WPA2- Personal or Mixed, WPA3-Personal or Mixed (WPA3PSK recommended): In the Security Mode drop-down list, select WPA- Personal

The following section outlines options when selecting WPA-Personal, WPA2- Personal, WPA2- Personal Mixed (Pre-shared Key Protocol), WPA3-Personal, or WPA3-Personal Mixed,

• WPA Cipher: Select a Cipher Type to use. When selecting WPA-PSK security, it is

recommended to use TKIP + AES.

o When selecting WPA2- Personal Mixed security, it is recommended to use

TKIP+AES.

o When selecting WPA2- Personal, WPA3-Personal, or WPA3-Personal Mixed

security, it is recommended to use AES.

• Pre-Shared Key: Enter the passphrase or password

o This is the password or key that is used to connect your computer to this router

wirelessly

Note: 8-63 alphanumeric characters (a,b,C,?,*, /,1,2, etc.)

• Key Update Interval: Enter the time interval (seconds) of when the network

passphrase will rotate.

Note: It is recommended to use the default interval time. Your passphrase will not change; rotation of the key is part of the WPA protocol and designed to increase security.

• 802.1w: Select Disable, Enable, or Required for 802.11w Protected Management

Frames (PMF)

Selecting WPA-Enterprise, WPA2-Enterprise, or WPA2-Enterprise Mixed:

The following section outlines options when selecting WPA-Enterprise. WPA2Enterprise or WPA2-Enterprise Mixed known as EAP (Extensible Authentication Protocol). Also known as called Remote Authentication Dial-In User Service or RADIUS.

Note: This security type requires an external RADIUS server, PSK only requires you to create a passphrase.

WEP Key Format

HEX

ASCII

Character set

0-9 & A-F, a-f only

Alphanumeric (a,b,C,?,*, /,1,2, etc.)

64-bit key length

10 characters

5 characters

128-bit key length

26 characters

13 characters

TRENDnet User’s Guide

TEW-921DAP

• WPA Cipher: Select a Cipher Type to use. When selecting WPA-PSK security, it is

recommended to use TKIP + AES.

• Key Update Interval: Enter the time interval (seconds) of when the network

passphrase will rotate.

Note: It is recommended to use the default interval time. Your passphrase will not change; rotation of the key is part of the WPA protocol and designed to increase security.

• IP Address: Enter the IP address of the RADIUS server. (e.g. 192.168.10.250)

• Port: Enter the port your RADIUS server is configured to use for RADIUS

authentication.

Note: It is recommended to use port 1812 which is typical default RADIUS port.

• Shared Secret: Enter the shared secret used to authorize your router with your

RADIUS server.

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TEW-921DAP

Connect wireless devices using WPS

WPS (Wi-Fi Protected Setup) is a feature that makes it easy to connect devices to your wireless network. If your wireless devices support WPS, you can use this feature to easily add wireless devices to your network.

Note: You will not be able to use WPS if you set the SSID Broadcast setting to Disabled or if you are using WEP security.

There are two methods the WPS feature can easily connect your wireless devices to your network.

• Push Button Configuration (PBC) method o WPS Software/Virtual Push Button - located in the management page

• PIN (Personal Identification Number) Method - located in the management page

Note: Refer to your wireless device documentation for details on the operation of WPS.

For connecting additional WPS supported devices, repeat this process for each additional device.

PBC (Software/Virtual Push Button)

Wireless (2.4GHz or 5GHz)> WPS

In addition to the hardware push button located physically on your router, the router management page also has push button which is a software or virtual push button you can click to activate WPS on your router.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless network you want to configure button (Wireless 2.4GHz or 5GHz) and click WPS.

3. Click on WPS to configure the selected wireless band’s WPS feature. Click Apply to

save settings

4. Review the WPS settings, click the Save button when finished.

WPS Config

• WPS: Select enable to turn on WPS feature

• WPS External Registrar Lock: Select to enable or disable external registrar feature

on the select wireless band.

WPS Summary

• WPS Current Status: Displays the status of WPS feature on the selected wireless

band

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TEW-921DAP

• WPS Configure: Displays the configured mode of the WPS feature

• WPS SSID: Displays the SSID of the WPS network

• WPS Security Mode: Display the security mode of the WPS network

• WPS Key: Displays the security password

• AP PIN: Display the WPS PIN information.

WPS Action

• PIN: Enter the PIN information of the wireless client you want to connect to the

network. Click Start PIN button to activate WPS once you enter the client’s PIN information

Note: You may need to initiate the WPS PIN on your wireless device first when using this method. Refer to your wireless device documentation for details on the operation of WPS.

• PBC: Click Start Push Button to activate WPS PBC configuration.

Advanced configuration

Access the management page

Note: Your router management page URL/domain name http://tew-821dap or IP address http://192.168.10.100 is accessed through the use of your Internet web browser (e.g. Internet Explorer, Firefox, Chrome, Safari, Opera) and will be referenced frequently in this User’s Guide.

1. Open your web browser (e.g. Internet Explorer, Firefox, Safari, Chrome, or Opera) and go to URL/domain name http://tew-921dap or IP address http://192.168.10.100. Your router will prompt you for a user name and password.

2. You can find the Password on a sticker on the side of the router and on the label on the bottom of the router.

3. Enter your Username and Password, select your preferred language, and then click Login.

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TEW-921DAP

Operating Modes

This section outlines the available operating modes available on the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System and Operation Mode.

3. Select the operating mode from the drop down menu to apply on each wireless band.

4. Click on Apply button located on the bottom to save the settings, and click on the Save button located on the top left section to apply the saved settings.

• Access Point: In this mode, the device creates a wireless network to your existing

network.

• Client Bridge: Select this mode to allow the access point the ability to wireless

connect to your wireless network. This is similar to a wireless laptop or mobile device connecting to a wireless network.

• WDS Access Point: In the mode, the access point connects to other WDS bridge

enable devices for backbone communication and provides wireless connection to clients (STAs) at the same time.

• WDS Bridge: When this mode is selected the access point connects ONLY to other

WDS bridge enabled devices and local networks (the other wireless interface and Ethernet interface) as a wireless backbone bridge.

• WDS Station: The wireless interface connects to other WDS bridge enabled devices

for backbone communication and connects to other wireless access points at the same time. Use this mode to pair with the next hop access point as a WDS network outlet.

Note: Please note that only one bridge can be set up on 2.4GHz or 5.0GHz band, but not both.

• Repeater: In this mode, the wireless interface repeats wireless signal and packets

for backbone communication as well as a client access. This feature is used to expand your existing wireless network to areas that your current access point is unable to reach. Make sure all of the settings of the wireless interface matches to your root or connecting wireless access points, same SSID, channel and wireless encryption settings.

TRENDnet User’s Guide

TEW-921DAP

Access Point

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and 5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Configure the below settings and click Save to save settings.

4. Click on the Save button located on the top rigjt section to apply settings.

• Wireless Mode: If all of the wireless devices you want to connect with this Access

Point can connect in the same transmission mode, you can improve performance slightly by choosing the appropriate mode. If you have some devices that use a different transmission mode, choose the appropriate mode.

2.4GHz Wireless

o 2.4GHz B/G/N mixed: Select this mode for the best compatibility. This mode

allows older 802.11b and 802.11g wireless devices to connect to the access point in addition to newer 802.11n devices.

o 2.4GHz 802.11 g/n/ax mixed: This mode allows devices to connect to the access

point using the older and slower 802.11g, 802.11n or the newer and faster

802.11ax technology.

o 2.4GHz 802.11 g/n mixed: This mode allows devices to connect to the access

point using the older and slower 802.11g, or the newer 802.11n technology.

o 2.4GHz B/G mixed: This mode only allows devices to connect to the access point

using older and slow 802.11b or 802.11g technology and it thereby reduces the router’s maximum speed to 54Mbps (typically not recommended).

o G only: This mode only allows devices to connect to the access point using older

and slower 802.11g technology (typically not recommended).

o B only: This mode only allows devices to connect to the access point using older

and slower 802.11b technology (typically not recommended).

Note: Please check the specifications on your wireless devices for the highest wireless capability supported first before applying these settings. If you are unsure, it is recommended that you keep the default setting (B/G/N mixed) for the best compatibility.

5GHz Wireless

o A only: This mode only allows devices to connect to the access point using older

and slower 802.11a technology (typically not recommended).

o A/N mixed: This mode only allows devices to connect to the access point using

older and slower 802.11a or 802.11n technology and it thereby reduces the access point’s maximum speed to 54Mbps (typically not recommended).

o N/AC mixed: Select this mode for the best compatibility. This mode allows older

802.11a wireless devices to connect to the access point in addition to newer

802.11ac devices.

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TEW-921DAP

o AC only: This mode only allows devices to connect to the access point using

newer and faster 802.11ac technology (typically not recommended).

o A/N/AC mixed: This mode allows older 802.11a and 802.11n wireless devices to

connect to the access point in addition to newer 802.11ac devices.

o A/N/AC/AX mixed: This mode allows older 802.11a, 802.11n. 802.11ac wireless

devices to connect to the access point in addition to the newer and faster

802.11ax.

When applying the 802.11 mode setting, please keep in mind the following:

• Wireless devices that support 802.11n are backwards compatible and can

connect wirelessly at 802.11g or 802.11b.

• Connecting at 802.11b or 802.11g will limit the capability of your 802.11n

supported wireless devices from obtaining higher performance and data rates.

• Allowing 802.11b or 802.11g devices to connect to an 802.11n capable wireless

network may degrade the wireless network performance below the higher performance and data rates of 802.11n.

• Wireless devices that only support 802.11b or 802.11g will not be able to

connect to a wireless network that is set to 802.11n only mode.

• Wireless devices that only support 802.11b will not be able to connect to a

wireless network that is set to 802.11g only mode.

• Channel Width: Select the channel width for the access point to operate on. By

default, the access point is on 20 MHz for the 2.4GHz and Auto 20/40/80 MHz for the 5GHz..

• Extension channel: When 20/40 channel bandwidth has been chosen, you should

select extension channel to get higher throughput.

• Frequency (Channel): In North America, this access point can broadcast on 1 of 11

Channels for 2.4GHz (13 in Europe and other countries). Selecting the Auto option enables the router to automatically select the best Channel for wireless communication. To manually set the channel on which the router will broadcast, click the drop-down list and select the desired Channel for wireless communication. The goal is to select the Channel that is least used by neighboring wireless networks.

Wireless Profile

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and 5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Underneath the basic wireless band section, you will see Wireless Network and all your wireless network profiles will be listed.

4. Click on the Edit button next to the wireless profile you want to configure.

5. Review the wireless settings, click Save and Apply/Discard Changes when finished.

• SSID: Enter the wireless network name (SSID) to assign to the selected wireless

profile

• Status: Select Enable to enable this SSID, or Disable to disable this SSID

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• Hide SSID: Select option to disable the wireless network name to broadcast

• Separate Stations: Select this option to restrict wireless client devices from

accessing other client devices connected to this network(s).

• URL Tracking: Enable this option to allow URL tracking on the selected SSID

Wireless MAC filter

Wireless (2.4GHz or 5GHz) > Wireless MAC Filter

Every network device has a unique, 12-digit MAC (Media Access Control) address. Using wireless MAC filters, you can allow or deny specific wireless clients using this access point’s wireless network.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless MAC Filter.

3. Review the settings and click Save and Apply/Discard Changes button to save settings.

• Filter Mode: Select from the pull-down list the MAC filter rule to apply.

o Disable: Select to turn off MAC filter feature o DENY: Select this option to DENY all listed MAC addressed o ALLOW: Select this option to only ALLOW the listed MAC address to the network.

• MAC Address: Enter the MAC address to apply on the MAC filter rule

MAC Filter List

• MAC: List of all MAC addresses

• Delete: Click to remove the selected MAC address from the MAC Filter List

Band Steering

System > Band Steering

When both 2.4GHz and 5GHz bands are using the same SSID and WiFi security settings, this feature allows the AP to automatically detect if clients are 11AC capable and automatically pushing them over to the underutilized 5GHz bands. This allows your AP to use both bands more efficiently and making sure clients capable of the 11AC standard for faster speeds are establish WiFi links at 11AC connectivity whenever possible.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Band Steer.

3. Select enable from the drop down menu to turn on band steering feature and click

Apply to save settings.

4. Click on Save button to save the settings and then click on the Save button located on the top left section to save the settings.

To enable band steering, you have to setup steering SSID the same in both 2.4GHz and

5GHz

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Airtime Fairness

System > Airtime Fairness

This is an optional setting that will provide higher speed WiFi clients with higher traffic priority when competing for wireless bandwidth with slower speed clients. This can provide increased network performance by preventing higher speed clients from waiting for slower speed clients to completely data transfers before utilizing WiFi bandwidth.

Note: Airtime Fairness priority (highest to lowest): 802.11ac > 802.11n > 802.11a/g >

802.11b

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click on Airtime Fairness.

3. Select Enable from the drop down menu and click Apply to enable the airtime

fairness feature.

4. Click on the Save button located on the top right section to save the settings.

Roaming Support (802.11k)

Wireless (2.4GHz or 5GHz) > Wireless Network

The 802.11k standard is an enhancement to wireless roaming technology. It allows wireless access points to exchange and learn information about other access points on the network such as signal strength and client utilization and provide this information to

802.11k capable wireless client devices. Wireless client devices can use the information

about other wireless network and make more intelligent decisions when roaming from one wireless access point to another. This also assists in better access point client utilization. Note: This function can only work with 802.11k capable wireless client

devices. Please check your device specifications with your manufacturer for details.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Wireless (2.4GHz or 5GHz), and click Wireless Network.

3. Under the Current Profiles section, click Edit for the profile you would like to

configure.

4. Under the Roaming Assistant section, select Enable from the drop down menu under

the 802.11k support option to enable 802.11k support. The Scan Period defines how often the access point will scan for information about other access points on the wireless network.

5. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

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RSSI Scanner

System > Wireless (2.4GHz or 5GHz) > Wireless RSSI Scanner

The RSSI scanner feature allows the access point to scan for the signal strength of wireless client devices that currently connected and configured to automatically disconnect the wireless devices once signal strength and connectivity reach a specified limit. In a wireless roaming network with multiple access points, this can assist by forcing the disconnection of the wireless client device before signal strength and connectivity to the AP are too low to sustain enough bandwidth for Internet streaming applications. This will force the wireless client device to connect to an AP strong signal

and connection rate relative to it’s new location. It is the nature of wireless client

devices to maintain connectivity to the currently connected wireless network as long as the signal can still be discovered.

In the example diagram, you can see that the further away the client device is from the AP, the lower signal strength. (-30 RSSI is a higher strength value relative the AP compared to -90 RSSI). The client device at -90 RSSI is closer to the next AP but without the forced disconnection from the AP on the left using the RSSI scanner function, the client device would remain connected to the much further AP on the left than stronger signal AP on the right. Forcing a disconnect from the originally connected AP on the right would force the client to connect to the much higher signal strength AP on the right providing better connectivity during the transition between physical locations.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Wireless (2.4GHz or 5GHz), and click Wireless RSSI Scanner.

3. Under the Current Profiles list, tick the SSID to enable the RSSI scanner feature.

• RSSI Value: First select the minimum RSSI value (client signal strength) before

the AP disconnects the client (-30dBm is better signal strength than -90dBm).

• Tolerance: Then select the tolerance or action once the AP detects the

specified signal strength of the client device is reached.

o Kick immediately – This setting will immediately disconnect the client

once the specified RSSI value is reached

o Detect # seconds – Once the specified RSSI value is reached for a

client device, this setting will check the client device signal strength again after the selected number of seconds. If the signal strength is still at the specified RSSI value or less, the client will be disconnected.

5. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

IPv6 Settings

System > IPv6 Settings

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click IPv6 Settings.

3. Choose your IPv6 Connection Type.

4. When you are finished configuring the IPv6 Settings, click on Apply to save your

changes and the Save button to apply the settings.

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Static IPv6

Static IPv6 are static IP addresses that are usually provided by your Internet Service Provider (ISP).

1. Review the Static IPv6 settings below.

LAN IPv6 Address: Enter the IPv6 IP address provided to you by your Internet Service Provider (ISP)

Subnet Prefix Length: Enter the prefix length of your subnet mask Default Gateway: Enter the default gateway of your Internet Service Provider (ISP) Primary DNS Server / Secondary DNS Server: Enter the Primary and Secondary DNS

server provided to you by your local Internet Service Provider (ISP)

Auto Configuration (SLAAC/DHCPv6)

1. Review the IPv6 DNS Settings below.

2. Select either Obtain IPv6 DNS server address automatically or Use the following IPv6

DNS Servers.

• Obtain IPv6 DNS server address automatically: Selecting this option will allow

the access point to automatically search for the DNS server address that is provided by your Internet Service Provider (ISP)

• Use the following IPv6 DNS Servers: Selecting this option enables you to

manually input the Primary and Secondary DNS Servers

Change your IP address

System > IP Settings

In most cases, you do not need to change the IP address settings. Typically, the IP address settings only needs to be changed, if you plan to use another access point in your network with the same IP address settings, if you are connecting your access point to an existing network that is already using the IP address settings your access point is using.

Note: If you are not encountering any issues or are not faced with one of the cases described above or similar, it is recommended to keep your router IP address settings as default.

Default Access Point IP Address: 192.168.10.100 / 255.255.255.0

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click IP Settings.

3. Review the settings and click Apply to save changes.

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• Connection Type: Select on the pull-down menu the LAN connection type.

o DHCP: Select this option to have the access point obtain an IP address from your

DHCP server

o STATIC: Select this option to manually assign and IP address to your access point

• DNS Server: Enter your network’s DNS server IP address

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

URL Filtering

System > URL Filtering

The URL Filtering feature blocks connected clients from accessing selected websites.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click URL Filtering

3. Select Enabled from the drop down menu.

Review the settings below and click Apply to save your settings.

• Blocked URLs: Displays the list of URLs that are added to your Blocked lists.

• Popular URL List: Select from the preset of popular URLs to add to your blocked list.

o Move: Move the selected URL to the block lists

• Manually add: Manually add websites in the empty field and click Add to add it to

the block list.

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

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Captive Portal

System > Captive Portal

The captive portal feature allows you to provide customized authentication typically for public WiFi users and guest user authentication. Captive Portal authentication for WiFi is typically used in areas such as hotel lobbies, airports, coffee shops and other WiFi hot spots. The access points supports both captive portal authentication through the built-in user account database and basic portal customization or CoovaChlli which is an opensource implementation of captive portal (UAM) function and 802.1X RADIUS (please note CoovaChilli requires an external CoovaChilli server which must be preconfigured to work and authenticate requests through the access point). You may want to disable standard WiFi security methods on the selected SSIDs such as WEP/WPA/WPA2 in order to use the captive portal authentication method instead. Before applying captive portal functionality to select wireless profiles, the captive portal type must be configured first along with all required parameters.

Select the captive portal mode:

• Internal Captive Portal – This mode allows you to authenticate requests

through the built-in user account database and apply basic customization to the captive port user login page. This option is recommended and does not require an external authentication server.

• Redirect URL – This mode requires no authentication and allows redirection of

users to a specific website/URL.

• Captive Portal with RADIUS (CoovaChilli) – This mode requires an external

CoovaChilli server to be configured to provide the captive portal user login page and authenticate request through the access point.

Captive Portal with RADIUS (CoovaChilli)

Assuming your external CoovaChilli server has been installed and configured to authenticate requests through the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Captive Port with RADIUS.

4. Check the Enable option for the Enable Captive Portal setting to enable the captive portal feature. Tick which SSIDs to apply and require the captive portal authentication function.

5. Enter the CoovaChilli server settings.

• Primary RADIUS Server – Enter the IP address of the external CoovaChilli

authentication server.

• Secondary RADIUS Server – If you have secondary or backup CoovaChilli

authentication server, enter the IP address.

• RADIUS Auth Port – Enter the port number used by the Coovachilli server for

authenticating RADIUS requests. The default port number used for RADIUS authentication is 1812.

• RADIUS Acct Port – Enter the port number used by the Coovachilli server for

accounting on the server. The default port number for RAIDUS accounting is

1813.

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• RADIUS Shared Secret – Enter the shared secret used to allow the CoovaChilli

server to allow the access point to authentication RADIUS authentication requests.

• RADIUS NAS ID: Enter the NAS ID required by the CoovaChilli server to allow

the access point to authentication RADIUS authentication requests.

• UAM Portal URL – Enter the UAM portal web URL address of the login

authentication page provided by the CoovaChilli server.

• UAM Secret – Enter the UAM secret required to allow access to this portal

page.

6. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

Internal Captive Portal

Note: The internal captive portal function works on HTTP web port 80. Once enabled, in order to log back in to the access point management page, when prompted for credentials

in the captive portal page, enter the access point administrator user name and password (default: admin / admin). After you have logged into the captive portal page with the access point administrative account, you will be redirected to the main access point management page for device configuration.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Internal Captive Portal.

First, enable Captive Portal, enter user name and password accounts for users to authenticate and set an authentication timeout value. Then click Apply at the bottom of the page to save the settings.

Select the Login Method for connecting to your captive portal WiFi network. At the Login Method drop-down list, select one of the following.

• User name and password – Requires users to enter a user name and

password for authentication to connect to your captive portal WiFi network which must be defined in the Users List.

Note: Multiple users can use the same user account to log into your captive portal WiFi network.

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o To create a new user account, next to Setting Username and

Password, enter the user name and password for the new user account and click Add. Repeat to add more user accounts.

• Single password – Requires users to enter a single password to connect

your captive portal WiFi network which must be defined in the Setting Single Password settings.

o To specify a single password, next to Setting Single Password,

enter the new password or click Generate to randomly generate a new password.

• Both – Users can enter either a user name and password or single

password to connect to your captive portal WiFi network. Both prompts will be displayed on the captive portal page and user can select either method to authenticate.

• Next, specify the Authentication Timeout settings. This is the session time

period (minutes) which users are allowed to be logged in to your wireless network. Once the time expires, users will automatically be logged out and will need to log back in through the captive portal page again in order to reconnect to your wireless network. It is recommended to set a value to ensure authentication sessions are closed after a certain time period. Setting the value to 0 minutes allows users to be authenticated and connected to your captive portal WiFi network without any time restrictions.

Click Save when you have completed these settings.

• After your users authenticate and connect to your captive portal WiFi

network, you may want to redirect your users to a specific URL, address, or website for advertisement purposes.

To enable this feature on your captive portal WiFi network, click the Redirect dropdown and select Enable. Enter the URL/address/website in the field Redirect URL. Click Save at the bottom of the page to save the settings.

Note: The prefix http:// or https:// must be included when entering URLs/addresses/websites (ex. https://www.trendnet.com)

After you have defined the initial parameters, you can apply portal page customization. Under Upload Image File, click Browse or Choose File depending on your browser, and navigate to the directory where the selected image is located and select the image. Once you have selected the image, click Upload.

Once you have uploaded the image, an image preview will appear and you can assign the image Set as background or Set as logo. If you would like to delete the image and upload a different image, you can also click Delete to delete the image.

Note: Only 2 images can be uploaded for portal page customization (Only one image can be set for the portal page background and another image can be set for the company/organization logo). Images are automatically scaled when uploaded. The recommended image formats are JPG, PNG, GIF. Maximum file size for images is 250KB.

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After you have uploaded your images, you can add a welcome or greeting message to display to your guest users on the captive portal page. A preview of the page and text will also be displayed. After you have finished entering your message, click Save at the bottom of the page to save the settings.

Note: Aside from text, you can enter HTML tags for text formatting and styles.

Below is an example of a greeting message formatted in html. Welcome to TRENDnet WiFi access! Please enter your account information for Internet access. Happy surfing!

Additionally, you can modify the text displayed to your users for your terms of service. By default, a generic terms of service statement is provided for reference.

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To apply captive portal authentication to a wireless SSID, under 2.4G or 5G, select which SSIDs captive portal authentication should be applied, then click Save at the bottom of the page to save the settings.

Note: The SSIDs must be enabled and configured under Wireless > 2.4G or 5G to be assigned. If using Captive Portal authentication, it is recommended to set the Authentication method to None in the wireless SSID settings since captive portal authentication will be used instead. If the Authentication Method is left enabled, the users will need to authenticate twice, once with the authentication method defined and also captive portal authentication.

Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Redirect URL

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Redirect URL.

First, enable Captive Portal, enter the URL/website to redirect users and set an authentication timeout value. Then click Save at the bottom of the page to save the settings.

• Redirect – Enables the redirect URL captive portal function.

• Redirect URL – This is the website or URL guest users will be automatically

redirected after connecting to your wireless network through your captive portal page. (e.g. https://www.trendnet.com)

• Authentication Timeout – This is the session time period (minutes) which users

are allowed to be logged in to your wireless network. Once the time expires, users will automatically logged and will need to log back in through the captive portal page again in order to reconnect to your wireless network. It is recommended to set a value to ensure authentication sessions are closed after a certain time period.

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Create schedules

System > Schedule

Create a schedule to define the days/time period when a feature should be active or inactive:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Schedule.

3. Select from the pull-down menu under Wireless Schedule to enable wireless schedules and click Apply to save your settings.

3. Review the settings and click Add to save settings.

• Rule Name: Enter desired schedule name.

• Service: Allows you to set one of the actions either to Reboot the device, activate

2.4GHz or 5GHz or both bands.

• Day: Check the day(s) to implement the schedule.

• Start Time: Specify the time when this schedule will be in effect.

• End Time: Specify the time when this schedule will end.

4. After clicking Add, click on the Save button located on the top left section to save the

settings.

Configure Spanning Tree

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Spanning Tree Settings.

3. Review the settings and click Save to save changes.

• Spanning Tree Status: Select Enable or Disable to enable or disable spanning tree

feature.

• Bridge Hello Time: Enter the bridge duration

• Bridge Max Age: Enter the max duration

• Bridge Forward Delay: Enter the delay duration

• Priority: Enter the priority

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

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Set date and time

System > Time and Date Settings

There are two ways to set the access point’s date and time. NTP (Network Time Protocol) is based on time servers. You can also manually set the router’s date and time. Note: It is important that the time is configured correctly before setting any schedules.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Time and Date Settings.

3. Next to Time Zone, click the drop-down list to select your time zone.

Daylight Saving Time

When using NTP or manual configuration, you may also configure Daylight Saving feature.

• Enable: Select Enable or Disable

• Daylight Saving Offset: Select the offset amount for daylight savings to apply

• DST Start/DST End: Configure the start and end time of daylight savings.

NTP

1. Review the settings below and click Save to save settings.

• Enable: Select Enable or Disabled for NTP server settings

• NTP Server: Select the NTP server to use

• NTP synchronization: Enter the time of when the access point will continue to

check for NTP updates.

2. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Manual

1. Manually set the date and time of the access point by select the from the pull-down menus.

2. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

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Management VLAN

System > Management VLAN

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Management VLAN.

3. Review the settings for both 2.4G and 5G profiles and click Apply to save settings.

• Enable: Select Enable to enable Management VLAN

• VID: Enter the VID to assign on the selected wireless network

• SSID: Displays the available SSID

• WiFi Security: Displays the wireless security type of the wireless network

• No VLAN Tag: Select this option to use no VLAN Tag

• Specified VLAN ID: Select this option and enter the assigned VLAN ID.

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Wireless Bandwidth Control

Wireless (2.4GHz or 5GHz) > Wireless Bandwidth Control

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless (2.4GHz or 5GHz) tab and click Wireless Bandwidth Control.

3. Review the settings for both wireless bands (2.4GHz and 5GHz) and click Save to save

settings.

• Bandwidth Control: Select Enable to enable bandwidth control on this SSID

• SSID: The SSID that the following limits will apply to

• Download MAX: Choose to set a limit per client or limit shared with entire SSID,

then enter your network’s inbound traffic limit

• Upload Limit for Client: Enter your network’s outbound traffic limit for the selected

wireless band

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

Enable SNMP

Management > SNMP Settings

SNMP (Simple Network Management Protocol) is a network management protocol used to monitor (read) and/or manage (write) multiple network devices on a network. This preconfigured external SNMP server.

1. Log into your management page (see “Access the management page” on page 13).

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2. Click on the Management tab and click SNMP Settings.

3. Review the settings and click Save to save settings.

• SNMP: Select enable to enable SNMP feature

• Contact: Enter the contact person or contact information for your access point.

• Location: Enter an assigned location for your access point.

• Community Name (Read only): Enter an assigned name for your access point.

• Community (Read/Write): Enter a public and private community name.

• Trap Destination Address: Enter the destination IP address of the SNMP trap.

• Trap Destination Community Name: Enter the name of the destination community

• SNMPv3: Select option to enable or disable SNMPv3

• Username: Enter the username

• Auth Protocol: Select from the pull down menu the authentication protocol to use

• Auth Key: Enter the authentication key

• Priv Protocol: Select the private protocol

• Priv Key: Enter the private key

• Engine ID: Enter the engine name

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

SSH Management

Management > SSH Management

SSH (Secure SHell) is a form of a CLI (Command Line Interface), a user interface where commands can be sent to the access point in the form of successive lines of text (command lines).

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Management tab and click SSH Management.

3. Select Enable and click Save to save settings.

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

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LED Controls

System > LED Control

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click LED Control.

3. Review the settings and click Save to save settings.

• Power LED: Select On to leave Power LED on or Off option to turn off.

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

IGMP Snooping

System > IGMP Snooping

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click LED Control.

3. Review the settings and click Apply to save the settings.

• Status: Select Enable to enable IGMP Multicast traffic

LLDP

System > LLDP

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Management tab and click SSH Management.

3. Select Enable to enable LLDP. Enabling LLDP allows network devices to advertise information about themselves to other devices on the network.

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

Client Bridge

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

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This section outlines the available features to configure for both wireless 2.4GHz and 5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

3. Enable Client Bridge, under the wireless band (2.4GHz or 5GHz) you would like to

connect this access point to. Please make sure that the selected band is available on your network.

4. Click Apply to save your current settings.

5. On the left-hand side menu, click on the wireless band tab (Wireless 2.4GHz / Wireless 5GHz) you would like to configure and click Wireless Network.

6. Configure the below settings and click Save and Apply/Discard Changes to save

settings.

• Wireless Mode: Select the wireless mode to set on the selected wireless band in

client bridge mode

• SSID: Manually enter the wireless network name (SSID) you want to establish

connection. Or simply click on Site Survey to scan for available wireless network (more details below).

• Preferred BSSID: Click option and enter the preferred wireless network you would

like to connect to.

• Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

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Scan for wireless networks

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and 5GHz when Client Bridge mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Under SSID section click Site Survey to wirelessly scan for available wireless networks.

4. Click on the wireless network you would like to connect. The information will automatically fill on the previous screen. You will then need to select and enter the wireless security.

5. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

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WDS

WDS Link

Wireless (2.4GHz or 5GHz) > WDS Link Settings

This section outlines the available features to configure for both wireless 2.4Ghz and 5GHz when WDS mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

3. Enable WDS Access Point, under the wireless band (2.4GHz or 5GHz) you would like

to connect this access point to. Please make sure that the selected band is available on your network.

4. Click on the wireless band you would like to configure and click WDS Link Settings.

5. Configure the below settings and click Save to save settings.

• Site Survey: Click this option to scan for available WDS networks

• Remote AP MAC: Enter the MAC address of the remote access point you want to

establish WDS connection.

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• Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

6. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Repeater

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4GHz and 5GHz when Repeater mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

3. Enable Repeater, under the wireless band (2.4GHz or 5GHz) you would like to connect this access point to, then press Save. Please make sure that the selected band is available on your network.

4. Click on the wireless band (Wireless 2.4GHz / Wireless 5GHz) you would like to configure and click Wireless Network.

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5. Configure the below settings and click Save to save settings.

• Wireless Mode: Select the wireless mode to set on the selected wireless band in

client bridge mode

• SSID: Manually enter the wireless network name (SSID) you want to establish

connection. Or simply click on Site Survey to scan for available wireless network (more on this function in below section).

• Preferred BSSID: Click option and enter the MAC address of the preferred wireless

network you would like to connect to.

• Repeater SSID: You may specify a new SSID name to use

• Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

6. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Scan for wireless networks

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and 5GHz when Repeater mode is selected.

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Under SSID section click Site Survey to wireless scan for available wireless networks.

4. Click on the wireless network you would like to repeat. The information will automatically fill on the previous screen. You will then need to select and enter the wireless security.

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5. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Advanced wireless settings

Wireless (2.4GHz or 5GHz) > Advanced Wireless

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Advanced Settings.

3. Review the settings and click Save to save settings.

Advanced Wireless

• Data Rate: Select the operating wireless data rate.

• Transmit Power: The wireless transmit power can be modified to lower the

antenna strength setting from 25 dBm to 11 dBm, if necessary. Lowering the wireless transmit power may help to better stabilize the wireless connectivity and reduce the effects of wireless interference in areas where there are several 2.4GHz wireless devices. (Default: 18 dBm)

• RTS/CTS Threshold: The Request To Send (RTS) function is part of the networking

protocol. A wireless device that needs to send data will send a RTS before sending the data in question. The destination wireless device will send a response called Clear to Send (CTS). The RTS Threshold defines the smallest data packet size allowed to initiate the RTS/CTS function.

Default Value: 2347 (range: 256-2346)

• Beacon Period: A beacon is a management frame used in wireless networks that

transmitted periodically to announce the presence and provide information about the access point’s wireless network. The interval is the amount time between each beacon transmission.

• DTIM: DTIM is a countdown informing clients of the next window for listening to

broadcast and multicast messages. When the access point has buffered broadcast or multicast messages for associated clients, it sends the next DTIM with a DTIM

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Interval value. Wireless clients detect the beacons and awaken to receive the broadcast and multicast messages. The default value is 1. Valid settings are between 1 and 255.

• ARP Proxy: ARP Proxy lets helps clients communicate with other clients on other

subnets. By default, it is set to Disable.

• Wi-Fi Multimedia (WMM):

• WMM Powersave: When enabled, clients connected to it can go to sleep mode

when no data packets are being sent. The access point will automatically wake up the client when the data packet needs to be sent. By default, this is set to Disabled.

• Broadcast/Multicast Rate Limiting: Enable to set the rate limit used to protect the

network from disruption from excessive broadcast or multicast traffic. By default, this is set to Disabled.

HT Physical Mode

• Guard Interval: Select to set the guard interval.

• A-MPDU: MPDU aggregation also collects Ethernet frames to be transmitted to a

single destination, but it wraps each frame in an 802.11n MAC header. Normally this is less efficient than MSDU aggregation, but it may be more efficient in environments to maintain performance in noisy networks and to prevent hidden nodes from degrading the performance.

Client Limit

• Client Limit: Select enable to turn on client limit of the select wireless band

• Max Client: Enter the amount of clients to allow

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

Maintenance & Monitoring

Administration

Management > Administration

You may want to change your login credentials for logging into your access point. Resetting the access point to factory default settings will also reset the login credentials back to factor default which can be found on the label or on the back of the unit.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Administration.

3. Review the settings and click Save to save settings.

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• Account: Change the login user name in this field

• Password: Change the login password in this field

• Idle Timeout: Change the length of time that the access point can idle before

timing out. The duration can be between 120 – 3600 seconds. (By default it is set to 120 seconds)

Device Name

Management > Administration

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Administration.

3. In the Device Name field, change the name of the device (eg: room, office etc)

4. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

Reset to factory defaults

Management > Backup/Restore Settings

You may want to reset the access point to factory defaults if you are encountering difficulties and have attempted all other troubleshooting. Before you reset to defaults, if possible, you should backup your access point’s configuration first.

There are two methods that can be used to reset your access point to factory defaults.

• Reset Button: Located on the side of the access point, (see “Product Hardware

Features” on page 5). Use this method if you are encountering difficulties with

accessing your router management page.

• Access Point Management Page

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Click Load Default. If prompted, click Yes or Ok.

Backup and restore your configuration settings

Management > Backup/Restore Settings

You may have added many customized settings to your router and in the case that you need to reset your router to default, all your customized settings would be lost and would require you to manually reconfigure all of your router settings instead of simply restoring from a backed up router configuration file.

To back up your configuration:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Click Export.

4. Click on Apply button to apply the settings and then click on the Save button located on the top right section to save the settings.

5. Depending on your web browser settings, you may be prompted to save a file (specify the location) or the file may be downloaded automatically to the web browser settings default download folder. (Default Filename: config.bin)

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6. Save the configuration file to location on your computer.

To restore your configuration:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Under Import Settings, depending on your web browser, click on Browse or Choose File. A separate file navigation window should open.

4. Navigate to the location of the access point configuration file to restore.

(Default Filename: config.bin).

5. Select the access point configuration file to restore. Enter the login password under Encrypt Key and click Save.

(Default Filename: config.bin). If prompted, click Yes or OK.

6. Wait for the access point to restore settings.

Restart (Reboot) access point

Management > Backup/Restore Settings

You may want to restart your access point if you are encountering difficulties with your access point and have attempted all other troubleshooting. There are two methods that can be used to restart your access point.

• Turn the router off disconnect the power source or press the power button from

the side of your access point (see “Product Hardware Features” on page 5).

• Use this method if you are encountering difficulties with accessing your router

management page. This is also known as a hard reboot or power cycle. OR

• Router Management Page: This is also known as a soft reboot or restart.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Click Reboot under System Reboot to restart the access point. If prompted, click yes

or OK.

Upgrade your firmware

Management > Upload Firmware

TRENDnet may periodically release firmware upgrades that may add features or fix problems associated with your TRENDnet access point model and version. To check if there is a firmware upgrade available for your device, please check your TRENDnet model and version using the link. http://www.trendnet.com/downloads/

In addition, it is also important to verify if the latest firmware version is newer than the one your access point is currently running. To identify the firmware that is currently loaded on your access point, log in to the router, click on the Status tab and select Main. If there is a newer version available, also review the release notes to check if there were any new features you may want or if any problems were fixed that you may have been experiencing.

1. If a firmware upgrade is available, download the firmware to your computer.

2. Unzip the file to a folder on your computer.

Please note the following:

• Do not interrupt the firmware upgrade process. Do not turn off the device or press

the Reset button during the upgrade.

• If you are upgrade the firmware using a laptop computer, ensure that the laptop is

connected to a power source or ensure that the battery is fully charged.

• Disable sleep mode on your computer as this may interrupt the firmware upgrade

process.

• Do not upgrade the firmware using a wireless connection, only using a wired

network connection.

• Any interruptions during the firmware upgrade process may permanently damage

your router.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Management, and click on Upload Firmware.

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3. Depending on your web browser, next to Upgrade Firmware, click Browse or Choose File.

4. Navigate to the folder on your computer where the unzipped firmware file (.bin) is located and select it.

5. Click Open to start the firmware upgrade process. If prompted, click yes or OK.

Configure log

Management > Log

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Log. Click apply to save settings

• Enable System log: Select option to enable system log feature

• Syslog Server IP Address: Enter the IP address of the syslog server

• Local Log: Select enable to enable local log feature

3. Click on Apply button to apply the settings and then click on the Save button located

on the top right section to save the settings.

Diagnostics

Management > Diagnostics

Ping Test

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostics.

• IP Address: Enter the IP address you would like to conduct the ping test

• Packet Length: Enter the packet size

• Number of Pings: Enter the amount of pings to conduct.

• Ping: Click to start ping test

TraceRoute

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostic.

• Target: Enter the IP address to conduct traceroute test

• Traceroute: Click to start traceroute test

Download Technical Support Data

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostic.

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3. Depending on your web browser settings, you may be prompted to save a file (specify the location) or the file may be downloaded automatically to the web browser settings default download folder. (Default Filename: TRENDnet EAP_config.bin)

4. Save the configuration file to location on your computer.

**Technical Data may be requested from you by a technical support representative to further assist you with issues**

System information

Dashboard > Dashboard

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Status tab and click Main.

3. Review the device information.

System

• Device Name: Displays the assigned device name

• Firmware Version: Displays the firmware version currently loaded on the router

• System Time: Displays the current time of the device

• System Up Time: Displays the time duration of how long the device has been

running

Network

• MAC Address: Displays the device’s MAC address

• IP Address: Displays the assigned IP address

• Subnet Mask: Displays the subnet mask of the device

• Default Gateway: Displays the default gateway of the device

• Primary/Secondary DNS: Displays the DNS IP address of the device

• Most Used SSID: Displays the SSID with the highest total download and upload of

data

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• Most Active Client: Displays the client with the most utilization of data since the

last refresh

• All-time Top Client: Displays the client with the most utilization of data since the

access point last powered on

Wireless (Both 2.4GHz and 5 GHz)

• Operation Mode: Displays the current operating mode for each wireless band

• Wireless Mode: Displays the wireless mode set on each wireless band

• Channel Width: Displays the applied channel width

• Frequency (Channel): Displays the current operating wireless channel

• Tx/Rx Packets: Displays the Transmit (Tx) and Receive (Rx) packet rate

• SSID List: Displays the multiple SSID settings.

CPU & Memory Utilization

• CPU: Displays how much of the CPU’s computing power is being used and how

much of it is on standby

• Memory: Displays the total memory, how much memory is left and how much

has been used

• Total Clients: Displays the total number of connected clients by each wireless

band

• Total Throughput: Displays the total throughput and total data from all clients

in 15 minute increments

Check connected wireless clients

Dashboard > Dashboard > 2.4GHz/5GHz Wireless

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Status tab and click 2.4G or 5G Wireless Client List.

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• # of Clients: Displays the number of clients on each SSID

• Traffic: Displays the amount of traffic being used broken down by the SSID

• Data: Displays the amount of data being used broken down by the SSID

• Device Name: Displays the name of the connected device connected to this

specific wireless band

• MAC Address: Displays the MAC address of the client that is connected to the

access point

• AP MAC Address: Displays the MAC Address of the SSID that the client is

connected to

• Download/Upload: Total amount of data downloaded and uploaded by the

connected device

• History: Displays the throughput of the client device over time.

• Time: Displays how long the device has been connected to the access point.

• Kick and Blacklist: Clicking this option will allow you to kick the client from the

network or ban them as well

System Log

Status > System Log

System log keeps track of changes made to the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Dashboard tab and click System Log.

• Refresh: Clicking Refresh allows the access point to update the log with any

new data that has not been previously logged yet.

• Clear: Clears all the data saved previously onto the log.

IPv6 Status

Dashboard > IPv6 Status

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Status tab and click IPv6 Status.

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Technical Specifications

Standards

• IEEE 802.3

• IEEE 802.3u

• IEEE 802.3x

• IEEE 802.3ab

• IEEE 802.3at

• IEEE 802.1Q

• IEEE 802.11a

• IEEE 802.11b

• IEEE 802.11g

• IEEE 802.11k

• IEEE 802.11n (up to 400Mbps)*

• IEEE 802.11r

• IEEE 802.11v

• IEEE 802.11w

• IEEE 802.11ac Wave 2 (up to 867Mbps)*

• IEEE 802.11ax (up to 1201Mbps)*

Hardware Interface

• 1 x PoE+ Gigabit LAN port (power input)

• Power port (optional power adapter sold separately)

• LED indicators

• Mounting plate

• Reset button

Features

• MU-MIMO

• OFDMA

• Band steering

• WiFi traffic shaping

• 802.1Q VLAN assignment per SSID

• IPv6 support (Link-Local, Static IPv6, Auto-Configuration (SLAAC/DHCPv6))

• Multi-Language interface, English, French, Spanish, German, Russian

• LEDs on/off

• External Captive Portal (Coovachilli server authentication)

• Internal Captive Portal (Local user account authentication and customizable

portal page)

• Redirect Captive Portal

• 802.11k intelligent radio resource management

• RSSI Threshold (client signal strength and connectivity control)

• Airtime Fairness

• IGMP Snooping

Operation Modes

• Access Point

• Client Bridge

• WDS AP

• WDS Bridge

• WDS Station

• Repeater

Management/Monitoring

• Web based management

• SNMP v1/v3

• STP

• Event logging

• Ping test

• Traceroute

• Telnet

• Reboot & scheduled automatic reboot

Access Control

• Wireless encryption: WEP, WPA/WPA2-PSK, WPA/WPA2-RADIUS, WPA3-PSK

• MAC filter

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• Maximum client limit

QoS

• Bandwidth control per SSID or client

SSID

• Up to 8 SSIDs per wireless band (24 total)

Frequency

• 2.4GHz: 2.412 – 2.472GHz

• 5GHz: 5.180 – 5.320GHz

Wireless Channels

• 2.4GHz: FCC: 1–11, ETSI: 1 – 13

• 5GHz: FCC: 36, 40, 44, 48, 149, 153, 157, 161 and 165 ETSI: 36, 40, 44, 48 (52,

56, 60, 64, 100, 104, 108, 112, 116, 132, 136, 140) **

Modulation

• DBPSK/DQPSK/CCK for DSSS technique

• BPSK/QPSK/16-QAM/64-QAM/256-QAM/1024-QAM for OFDM technique

• OFDMA

Antenna Gain

• 2.4GHz: 2 x 3.2 dBi internal

• 5Ghz: 2 x 4.3 dBi internal

Wireless Output Power

• 802.11a: FCC: 30 dBm (max.) / CE: 28 dBm (max.)

• 802.11b: FCC: 29 dBm (max.) / CE: 18 dBm (max.)

• 802.11g: FCC: 29 dBm (max.) / CE: 19 dBm (max.)

• 802.11n (2.4GHz): FCC: 29 dBm (max.) / CE: 19 dBm (max.)

• 802.11n (5GHz): FCC: 30 dBm (max.) / CE: 28 dBm (max.)

• 802.11ac: FCC: 30 dBm (max.) / CE: 28 dBm (max.)

• 802.11ax (2.4GHz): FCC: 29 dBm / CE: 19 dBm

• 802.11ax (5GHz): FCC: 30 dBm / CE: 28 dBm

Receiving Sensitivity

• 802.11a: -75 dBm (typical) @ 54Mbps

• 802.11b: -90 dBm (typical) @ 11Mbps

• 802.11g: -77 dBm (typical) @ 54Mbps

• 802.11n (2.4 GHz): -77 dBm (typical) @ 400Mbps

• 802.11n (5 GHz): -71 dBm (typical) @ 400Mbps

• 802.11ac: -71 dBm (typical) @ 867 Mbps

• 802.11ax (2.4GHz): -65 dBm (typical) @ 574Mbps

• 802.11ax (5GHz): -63 dBm (typical) @ 1201Mbps

Power

• IEEE 802.3at Type 2 PoE PD Class 4

• Input: 100 - 240V AC, 50/60Hz, Output: 12V DC, 1.5A external power adapter

(optional power adapter sold separately)

• Max. consumption: 15W

Operating Temperature

• 0° – 40° C (32° – 104° F)

Operating Humidity

• Max. 95% non-condensing

Certifications

• CE

• FCC

Dimensions

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• 160 x 160 x 34mm (6.3 x 6.3 x 1.34 in.)

Weight

• 486g (1.07 lbs.)

Warranty:

• 3 year

Package Contents

• TEW-921DAP

• Network cable (1.5m/5 ft.)

• Quick Installation Guide

• Mounting plate

Disclaimer

*Maximum wireless signal rates are referenced from IEEE 802.11 theoretical specifications. Actual data throughput and coverage will vary depending on interference, network traffic, building materials and other conditions. For maximum performance of up to 1201Mbps, use with a 1201Mbps 802.11ax wireless adapter. For maximum performance of up to 867Mbps use with an 867Mbps 802.11ac wireless adapter. For maximum performance of up to 400Mbps, use with a 400Mbps 802.11n wireless adapter. Multi-User MIMO (MU-MIMO) requires the use of multiple MU-MIMO enabled wireless adapters.

**Due to regulatory requirements, the wireless channels specified cannot be statically assigned, but will be available within the available wireless channels when set to auto.

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Troubleshooting

Q: I typed http://192.168.10.1 in my Internet Browser Address Bar, but an error message says “The page cannot be displayed.” How can I access the access point management page? Answer:

1. Check your hardware settings again. See “Getting Started” on page 7.

2. Make sure the LAN and WLAN lights are lit.

3. Make sure your network adapter TCP/IP settings are set to Obtain an IP address automatically or DHCP (see the steps below).

4. Make sure your computer is connected to one of the router’s LAN ports

5. Press on the factory reset button for 15 seconds, the release.

Windows 11/10/8.1/8/7

a. Go into the Control Panel, click Network and Sharing Center. b. Click Change Adapter Settings, right-click the Local Area Connection icon. c. Then click Properties and click Internet Protocol Version 4 (TCP/IPv4). d. Then click Obtain an IP address automatically and click OK.

Windows Vista

a. Go into the Control Panel, click Network and Internet. b. Click Manage Network Connections, right-click the Local Area Connection icon and click Properties. c. Click Internet Protocol Version (TCP/IPv4) and then click Properties. d. Then click Obtain an IP address automatically and click OK.

Windows XP/2000

a. Go into the Control Panel, double-click the Network Connections icon b. Right-click the Local Area Connection icon and the click Properties. c. Click Internet Protocol (TCP/IP) and click Properties. d. Then click Obtain an IP address automatically and click OK.

Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance.

Q: I am not sure what type of Internet Account Type I have for my Cable/DSL connection. How do I find out? Answer:

Contact your Internet Service Provider (ISP) for the correct information.

Q: The Wizard does not appear when I access the access point. What should I do? Answer:

1. Click on Wizard on the left-hand side.

2. Near the top of the browser, “Pop-up blocked” message may appear. Right click on the message and select Always Allow Pop-ups from This Site.

3. Disable your browser's pop up blocker.

Q: I went through the Wizard, but I cannot get onto the Internet. What should I do? Answer:

1. Verify that you can get onto the Internet with a direct connection into your modem (meaning plug your computer directly to the modem and verify that your single computer (without the help of the router) can access the Internet).

2. Power cycle your modem and router. Unplug the power to the modem and router. Wait 30 seconds, and then reconnect the power to the modem. Wait for the modem to fully boot up, and then reconnect the power to the router.

3. Contact your ISP and verify all the information that you have in regards to your Internet connection settings is correct.

Q: I cannot connect wirelessly to the access point. What should I do? Answer:

1. Double check that the LAN light on the access point is lit.

2. Power cycle the router. Unplug the power to the router. Wait 15 seconds, then plug the power back in to the router.

3. Contact the manufacturer of your wireless network adapter and make sure the wireless network adapter is configured with the proper SSID. The preset SSID is TRENDnet (model_number).

4. To verify whether or not wireless is enabled, login to the router management page, click on Wireless.

5. Please see “Steps to improve wireless connectivity” on page 8 if you continue to have wireless connectivity problems.

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Appendix

How to find your IP address?

Note: Please note that although the following procedures provided to follow for your operating system on configuring your network settings can be used as general guidelines, however, it is strongly recommended that you consult your computer or operating system manufacturer directly for assistance on the proper procedure for configuring network settings.

Command Prompt Method

Windows 2000/XP/Vista/7/8/8.1/10/11

1. On your keyboard, press Windows Logo + R keys simultaneously to bring up the Run

dialog box.

2. In the dialog box, type cmd to bring up the command prompt.

3. In the command prompt, type ipconfig /all to display your IP address settings.

MAC OS X

1. Navigate to your Applications folder and open Utilities.

2. Double-click on Terminal to launch the command prompt.

3. In the command prompt, type ipconfig getifaddr <en0 or en1> to display the wired

or wireless IP address settings.

Note: en0 is typically the wired Ethernet and en1 is typically the wireless Airport interface.

Graphical Method

MAC OS 10.6 – 10.12

1. From the Apple menu, select System Preferences.

2. In System Preferences, from the View menu, select Network.

3. In the Network preference window, click a network port (e.g., Ethernet, AirPort,

modem). If you are connected, you'll see your IP address settings under "Status:"

MAC OS 10.4

1. From the Apple menu, select Location, and then Network Preferences.

2. In the Network Preference window, next to "Show:", select Network Status. You'll see

your network status and your IP address settings displayed.

Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance.

How to configure your network settings to obtain an IP address automatically or use DHCP?

Windows 7 and up

Windows Vista

Windows XP/2000

d. Then click Obtain an IP address automatically and click OK.

MAC OS 10.4/10.5/10.6

a. From the Apple, drop-down list, select System Preferences. b. Click the Network icon. c. From the Location drop-down list, select Automatic. d. Select and view your Ethernet connection.

In MAC OS 10.4, from the Show drop-down list, select Built-in Ethernet and select the TCP/IP tab. In MAC OS 10.5/10.6, in the left column, select Ethernet.

e. Configure TCP/IP to use DHCP.

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In MAC 10.4, from the Configure IPv4, drop-down list, select Using DHCP and click the Apply Now button. In MAC 10.5, from the Configure drop-down list, select Using DHCP and click the Save button. In MAC 10.6, from the Configure drop-down list, select Using DHCP and click the Save button.

f. Restart your computer.

Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance.

How to find your MAC address?

In Windows 2000/XP/Vista/7/8/8.1/10, Your computer MAC addresses are also displayed in this window, however, you can type

getmac –v to display the MAC addresses only.

In MAC OS 10.4,

1. Apple Menu > System Preferences > Network

2. From the Show menu, select Built-in Ethernet.

3. On the Ethernet tab, the Ethernet ID is your MAC Address.

In MAC OS 10.5/10.6,

1. Apple Menu > System Preferences > Network

2. Select Ethernet from the list on the left.

3. Click the Advanced button.

3. On the Ethernet tab, the Ethernet ID is your MAC Address.

How to connect to a wireless network using the built-in Windows utility?

Windows 7/8/8.1/10/11

1. Open Connect to a Network by clicking the network icon ( or ) in the notification area.

2. In the list of available wireless networks, click the wireless network you would like to connect to, then click Connect.

4. You may be prompted to enter a security key in order to connect to the network.

5. Enter in the security key corresponding to the wireless network, and click OK.

Windows Vista

1. Open Connect to a Network by clicking the Start Button. and then click Connect

To.

2. In the Show list, click Wireless.

3. In the list of available wireless networks, click the wireless network you would like to connect to, then click Connect.

4. You may be prompted to enter a security key in order to connect to the network.

5. Enter in the security key corresponding to the wireless network, and click OK.

Windows XP

1. Right-click the network icon in the notification area, then click View Available Wireless Networks.

2. In Connect to a Network, under Available Networks, click the wireless network you would like to connect to.

3. You may be prompted to enter a security key in order to connect to the network.

4. Enter in the security key corresponding to the wireless network, and click Connect.

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Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE: Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA

TRENDnet hereby declare that the product is in compliance with the essential requirements and other relevant provisions under our sole responsibility.

RoHS

This product is RoHS compliant.

Europe – EU Declaration of Conformity

TRENDnet hereby declare that the product is in compliance with the essential requirements and other relevant provisions under our sole responsibility.

• EN 62368-1:2014 + A11: 2017

• EN 55032:2015 + A11:2020

• EN 55024: 2010 + A1: 2015

• EN 55035:2017 + A11:2020

• EN 301 489-1 V2.2.3

• EN 301 489-17 V3.1.1

• EN 300 328 V2.2.2

• EN 301 893 V2.1.1

• EN 62311: 2008

• EN 50385: 2017

Energy Efficiency Regulation (EC) No. 1275/2008, No. 278/2009, No. 801/2013

Directives: Low Voltage Directive 2014/35/EU

EMC Directive 2014/30/EU

Radio Equipment Directive Directive 2014/53/EU Ecodesign Directive 2009/125/EC RoHS Directive 2011/65/EU

WEEE Directive 2012/19/EU REACH Regulation (EC) No. 1907/2006

TRENDnet User’s Guide

TEW-921DAP

Industry Canada Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Limited Warranty

TRENDnet warrants only to the original purchaser of this product from a TRENDnet authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service. This limited warranty is nontransferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by TRENDnet, including but not limited to purchases from Internet auction sites.

Limited Warranty TRENDnet warrants its products against defects in material and workmanship, under

normal use and service. Specific warranty periods are listed on each of the respective product pages on the TRENDnet website.

• AC/DC Power Adapter, Cooling Fan, and Power Supply carry a one-year

warranty.

Limited Lifetime Warranty

TRENDnet offers a limited lifetime warranty for all of its metal-enclosed network switches that have been purchased in the United States/Canada on or after 1/1/2015.

• Cooling fan and internal power supply carry a one-year warranty

To obtain an RMA, the ORIGINAL PURCHASER must show Proof of Purchase and return the unit to the address provided. The customer is responsible for any shipping-related costs that may occur. Replacement goods will be shipped back to the customer at TRENDnet’s expense.

Upon receiving the RMA unit, TRENDnet may repair the unit using refurbished parts. In the event that the RMA unit needs to be replaced, TRENDnet may replace it with a refurbished product of the same or comparable model.

In the event that, after evaluation, TRENDnet cannot replace the defective product or there is no comparable model available, we will refund the depreciated value of the product.

If a product does not operate as warranted during the applicable warranty period, TRENDnet shall reserve the right, at its expense, to repair or replace the defective product or part and deliver an equivalent product or part to the customer. The repair/replacement unit's warranty continues from the original date of purchase. All products that are replaced become the property of TRENDnet. Replacement products may be new or reconditioned. TRENDnet does not issue refunds or credit. Please contact the point-of-purchase for their return policies.

TRENDnet shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to TRENDnet pursuant to any warranty.

There are no user serviceable parts inside the product. Do not remove or attempt to service the product by any unauthorized service center. This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use, or (iii) the product was subject to conditions more severe than those specified in the manual.

Warranty service may be obtained by contacting TRENDnet within the applicable warranty period and providing a copy of the dated proof of the purchase. Upon proper submission of required documentation, a Return Material Authorization (RMA) number will be issued. An RMA number is required in order to initiate warranty service support for all TRENDnet products. Products that are sent to TRENDnet for RMA service must have the RMA number marked on the outside of return packages and sent to TRENDnet prepaid, insured and packaged appropriately for safe shipment. International customers shipping from outside of the USA and Canada are responsible for any return shipping and/or customs charges, including but not limited to, duty, tax, and other fees.

Refurbished product: Refurbished products carry a 90-day warranty after date of purchase. Please retain the dated sales receipt with purchase price clearly visible as

TRENDnet User’s Guide

Limited Warranty

evidence of the original purchaser's date of purchase. Replacement products may be refurbished or contain refurbished materials. If TRENDnet, by its sole determination, is unable to replace the defective product, we will offer a refund for the depreciated value

of the product.

WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT TRENDNET'S OPTION, REPAIR OR REPLACE. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRENDNET NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF TRENDNET'S PRODUCTS.

TRENDNET SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, TRENDNET ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND

OF THE PURCHASE PRICE PAID, AT TRENDNET'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Governing Law: This Limited Warranty shall be governed by the laws of the state of California.

Some TRENDnet products include software code written by third party developers. These codes are subject to the GNU General Public License ("GPL") or GNU Lesser General Public License ("LGPL").

Visit http://www.trendnet.com/gpl or the support section on

http://www.trendnet.com and search for the desired TRENDnet product to access to

the GPL Code or LGPL Code. These codes are distributed WITHOUT WARRANTY and are subject to the copyrights of the developers. TRENDnet does not provide technical support for these codes. Please visit http://www.gnu.org/licenses/gpl.txt or

http://www.gnu.org/licenses/lgpl.txt for specific terms of each license.

PWP07172015v3 2018/7/30

TRENDNET TEW-921DAP User guide

Specifications and Main Features

Frequently Asked Questions

User Manual