TracPhone V3-IP User Manual
TracPhone® V3IP
User’s Guide
KVH Industries, Inc.
TracPhone V3-IP
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracPhone V3-IP
system. For detailed installation information, please refer to the
TracPhone V3-IP Installation Guide.
If you have any comments regarding this manual, please e-mail
them to manuals@kvh.com. Your input is greatly appreciated!
TracPhone V3-IP User’s Guide
Technical Support
Within the Continental U.S.A.:
Phone: 1 866 701-7103
E-mail: mvbsupport@kvh.com
North/South America, Australia:
Phone: +1 401 851-3806
E-mail: mvbsupport@kvh.com
Europe, Middle East, Asia, Africa:
Phone: +45 45 160 180
E-mail: mvbsupport@kvh.com
KVH Part # 54-0890 Rev. B
© 2013, KVH Industries, Inc., All rights reserved.
Trademark Information
TracPhone, KVH, CommBox, and the unique light-colored dome with dark contrasting baseplate
are trademarks of KVH Industries, Inc.
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.
Table of Contents
1 Introduction
About this Manual..............................................................................3
Who Should Use this Manual....................................................3
Icons Used in this Manual ........................................................3
Typographical Conventions ......................................................3
Related Documentation ............................................................4
Important Safety Information.............................................................5
TracPhone V3-IP User’s Guide
RF Radiation Hazard Area.........................................................6
System Overview ...............................................................................7
System Components.................................................................8
Satellite Communications ..................................................................9
Seamless Satellite Switching.................................................11
2 Getting Started
Service Activation ............................................................................15
Contacting the Satellite Airtime and Product
Activation Department............................................................15
Turning On the System ....................................................................16
System Startup ................................................................................17
Accessing the Web Interface ...........................................................18
Understanding the Home Page ........................................................19
Viewing the Help (User Documentation) ..........................................20
Clearing the Cache of Your Web Browser...............................21
i
TracPhone V3-IP User’s Guide
3 Interface Preferences
4 No-Transmit Zones
Changing the Administrator Password ............................................25
Entering the Vessel Name................................................................26
Assigning the Phone Line Name ......................................................27
Adjusting the LCD Brightness ..........................................................28
No-Transmit Zones Overview...........................................................31
Status of No-Transmit Zones ...........................................................32
Establishing No-Transmit Zones......................................................33
Disabling No-Transmit Zones...........................................................35
Clearing No-Transmit Zones ............................................................36
5 Voice Connections
Voice Service Overview....................................................................39
How the Voice Service Works.................................................39
Making a Ship-to-Shore Call............................................................40
Making a Shore-to-Ship Call............................................................42
Virtual Numbers ...............................................................................43
VoiceMail .........................................................................................44
Recording a VoiceMail Personal Greeting...............................44
Listening to Your VoiceMail Messages...................................44
Faxing ..............................................................................................46
UCH-250 Fax Server ...............................................................47
Accessing Your Voice Account.........................................................48
6 Network Configuration
Wired DHCP Configuration ...............................................................51
Wireless DHCP Configuration...........................................................52
Wireless Settings on ICM........................................................53
ii
TracPhone V3-IP User’s Guide
Configuring Computers for DHCP.....................................................55
Windows 8 DHCP Settings......................................................55
Windows 7 or Windows Vista DHCP Settings ......................... 56
Windows XP DHCP Settings ...................................................57
Mac OS X DHCP Settings........................................................59
Static IP Configuration..................................................................... 60
LAN Settings on ICM ........................................................................ 63
Cache Settings on ICM.....................................................................65
Physical Ethernet Port Configurations .............................................66
Static IP Port Configuration .................................................... 67
Dual Dome Port Configuration................................................68
Legacy Port Configuration......................................................69
CommBox Settings on ICM ..............................................................70
Reset to Factory Configuration ........................................................71
7 Data Connections
Internet Access Overview ................................................................ 75
Connecting to the Internet......................................................75
Tips for Minimizing Data Usage.......................................................76
Preventing Automatic Updates...............................................77
Disabling Automatic File Backup and Synchronization.......... 77
Firewall Protection .................................................................78
Web Browser Settings............................................................ 78
Data-Intensive Applications ...................................................79
Mobile Websites.....................................................................79
Disabling Wi-Fi Access on Mobile Devices.............................79
E-mail Best Practices.............................................................80
CommBox Features .........................................................................81
Accessing the CommBox Web Interface ................................81
iii
TracPhone V3-IP User’s Guide
8 Troubleshooting
Initial Steps for Any Problem ...........................................................85
Troubleshooting a Voice Problem ....................................................87
Troubleshooting a Data Problem......................................................89
Error Messages................................................................................91
Status Information ...........................................................................94
Status Information on the Web Interface................................94
Status Information on the ICM Front Panel LCD ...................100
LED Indicators................................................................................104
System Logs ..................................................................................106
Operational Log ....................................................................106
Event Log..............................................................................107
Equipment ID Numbers ..................................................................108
Software Versions..........................................................................109
Technical Support..........................................................................110
9 Maintenance
Preventive Maintenance ................................................................113
Software Updates ..........................................................................114
Using the ICM to Update Software........................................115
Using Your Computer to Update Software............................116
Using an iPhone/iPod touch to Update Software..................117
Using a USB Flash Drive to Update Software .......................118
Modem Configuration Updates ......................................................119
Manually Updating the Modem Configuration Files..............120
Corrective Maintenance.................................................................124
Gyro Calibration .............................................................................125
Hardware Restart...........................................................................127
iv
TracPhone V3-IP User’s Guide
A Wiring Diagram
Wiring Diagram..............................................................................131
B LCD Menus
LCD Menus Quick Reference Guide ...............................................135
CSpecifications
System Specifications ...................................................................139
D Glossary
Glossary.........................................................................................143
E Index
Index..............................................................................................157
v
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides a basic overview of the system
and satellite communications.
Contents
About this Manual.............................................................. 3
Important Safety Information ............................................ 5
System Overview............................................................... 7
Satellite Communications.................................................. 9
TracPhone V3-IP User’s Guide
Introduction
1
About this Manual
This manual provides complete operation, configuration, and
troubleshooting information for the TracPhone V3-IP system.
Who Should Use this Manual
The user should refer to this manual to learn how to operate the
system, configure all aspects of the system, and identify the cause of
any problem.
The installer should refer to this manual for information on setting up
the system for the user’s desired preferences.
The servicing technician should refer to this manual to help identify
the cause of a system problem.
TracPhone V3-IP User’s Guide
Introduction
Icons Used in this Manual
This manual uses the following icon:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Typographical Conventions
This manual uses the following typographical conventions:
Text Example Description
Press MENUS to view the
menu.
At the confirmation
message, click Save.
SELECT SATELLITES Text as it appears on the ICM display
Name of ICM buttons
Element of a graphical user interface
See “Using this Manual”
on page 3.
Visit www.kvh.com/
mvbservice for details.
Cross-reference to another chapter in
the manual
Cross-reference to a website
3
TracPhone V3-IP User’s Guide
Introduction
Related Documentation
In addition to this User’s Guide, the following documents are
provided with your TracPhone system:
Document Description
Installation Guide Complete installation instructions
Quick Start Guide Handy quick reference guide with
Activation Checklist Details on activating the system for
Installation Checklist Form that the installer must return to
basic operating instructions
mini-VSAT Broadband service
validate the quality of the installation
Antenna Mounting
Template
Template that the installer uses to lay
out the antenna mounting holes
Warranty Statement Warranty terms and conditions
Kitpack Contents List List of every part supplied in the kit
4
Important Safety Information
For your own safety, and for the safety of your passengers and/or
crew, be sure to read the following important notices.
WARNING
Risk of Electric Shock
Potentially lethal voltages are present within the ICM. To avoid
electric shock, do not open the chassis enclosure.
WARNING
Risk of Electric Shock
If any component of the TracPhone system becomes damaged and/
or no longer functions normally, disconnect it from vessel power,
secure it from unintended operation, and contact KVH Technical
Support (see “Technical Support” on page 110). All repairs or
modifications must be performed by a trained, KVH-certified
technician.
TracPhone V3-IP User’s Guide
Introduction
WARNING
Risk of Explosion
Do not operate the ICM (or any other electrical device) in an
environment where flammable gases, vapors, or dusts are present.
WARNING
Risk of Electric Shock
Failure to ground the TracPhone system properly to ship’s ground
will cause an unsafe floating ground condition, risking potentially
lethal electric shock. Refer to the Installation Guide for details on
the proper grounding of the equipment.
5
TracPhone V3-IP User’s Guide
Radiation
Hazard
32
f
t
(
10
m)
7.5°
Radiation
Hazard
32 ft (10 m)
75°75°
7.5°
Antenna
Introduction
RF Radiation Hazard
The antenna transmits up to 3 watts of radio frequency (RF) energy
that is potentially harmful. Whenever the system is powered on,
make sure everyone stays more than 32 feet (10 m) away from the
antenna. No hazard exists directly below the antenna.
RF Radiation Hazard Area
Since a person above deck may not know which direction the antenna
is pointing, you should always observe the minimum safe distance to
prevent RF radiation exposure. Within the antenna’s elevation range,
the minimum safe distance is 32 feet (10 m). No hazard exists directly
below the antenna.
CAUTION
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
NOTE: You can set up no-transmit zones to inhibit transmissions within
areas frequented by passengers and/or crew. See “Establishing No-Transmit
Zones” on page 33 for details.
6
System Overview
Your TracPhone V3-IP is a complete mini-VSAT Broadband
communications system for mariners on the move. Using cutting-edge
CRMA (code reuse multiple access) and spread spectrum
technologies, the TracPhone V3-IP delivers a seamless and consistent
Internet experience. And it all comes with an antenna that is smaller
and lighter than traditional VSAT antennas.
The system consists of an antenna and Integrated CommBox Modem
(ICM) that connect to a land-based hub via a Ku-band satellite. The
hub, managed by a Network Operations Center (NOC), then provides
the link to the Internet and the terrestrial telephone network.
NOTE: A detailed wiring diagram is provided in “Wiring Diagram” on
page 131.
TracPhone V3-IP User’s Guide
Introduction
Figure 1-2 TracPhone V3-IP mini-VSAT Broadband Network Diagram
Ku-band Satellite
mini-VSAT Broadband
Connection
TracPhone
Antenna
Integrated CommBox
Modem (ICM)
Internet
VoIP ConnectionEthernet Connection
Customer-Supplied
Customer-Supplied
Hub
Telephone
Network
Computer(s)
Analog Phone
7
TracPhone V3-IP User’s Guide
Introduction
System Components
The TracPhone V3-IP system includes the following components:
Antenna Unit
The antenna unit provides the satellite link to the land-based hub.
Using its integrated GPS, advanced reflector technology, and gyro
stabilization, the antenna automatically locates and tracks the correct
satellite, even while your vessel is on the move.
Figure 1-3 Antenna Unit
Integrated CommBox Modem (ICM)
The ICM is the transceiver and “brain” of the system. Its built-in
modem processes all incoming and outgoing data traffic using its
proprietary spread spectrum technologies. Its built-in router and
wireless access point (WAP) provide the connection to your onboard
local area network (LAN). And its easy-to-use web interface and front
panel LCD allow you to operate and configure all aspects of the
system.
Figure 1-4 ICM
8
Satellite Communications
Equator
Communications satellites are located in fixed positions above the
Earth’s equator and relay data to/from the earth within the regions
that they serve. Therefore, to communicate via a given satellite, you
must be located within that satellite’s unique coverage area, also
known as its “footprint.”
To view the latest mini-VSAT Broadband satellite coverage map, visit
KVH’s website at www.kvh.com/minivsatmap. The map is an
amalgamation of all of the individual satellites’ coverage areas.
Figure 1-5 Example of a Satellite Footprint
TracPhone V3-IP User’s Guide
Introduction
9
TracPhone V3-IP User’s Guide
Blocked!
Introduction
In addition, since satellites are located 22,300 miles (35,900 km) above
the equator, the TracPhone antenna must have a clear view of the sky
to transmit and receive signals. Anything that stands between the
antenna and the satellite can block signals, resulting in lost data.
Common causes of blockage include the following:
• Trees, buildings, and bridges
• Other vessels docked alongside your vessel
• Onboard masts, antennas, or other structures
• Inclement weather conditions
Figure 1-6 Example of Satellite Blockage
10
Seamless Satellite Switching
The high-traffic regions of the global mini-VSAT Broadband coverage
area are covered by more than one satellite. The ICM’s built-in modem
maintains a prioritized list of all satellites in the network and selects
the highest priority satellite that provides coverage at the vessel’s
current GPS location. If the antenna is unable to track the chosen
satellite for any reason (due to a blockage condition, for example), the
modem selects the next available satellite on the list and the antenna
automatically switches to that satellite
In addition, whenever the vessel travels outside the boundary of the
current satellite’s coverage area, the modem selects the highest
priority satellite in the adjoining region and the antenna automatically
switches to that satellite to maintain the service connection.
Figure 1-7 Example of Automatic Satellite Switching
TracPhone V3-IP User’s Guide
Introduction
Antenna switches satellites
when vessel passes into
the next coverage area
mini-VSAT Broadband
Satellites
NOTE: The coverage areas shown here are for illustration purposes only.
They do not represent boundaries of actual coverage areas.
11
2. Getting Started
This section explains how to activate the TracPhone system for miniVSAT Broadband service. It also explains how to turn on the system for
the first time and how to interpret the system’s startup screens. Then it
introduces the TracPhone V3-IP web interface, detailing how to access
the Home page and the Help documentation.
Contents
Service Activation............................................................ 15
Turning On the System .................................................... 16
System Startup................................................................ 17
TracPhone V3-IP User’s Guide
Getting Started
Accessing the Web Interface........................................... 18
Understanding the Home Page........................................ 19
Viewing the Help (User Documentation).......................... 20
13
Service Activation
Before you can start using the TracPhone system, you need to activate
it for mini-VSAT Broadband service. To activate, fill out and submit
the appropriate form(s) available at www.kvh.com/mvbservice.
NOTE: You will need to enter the antenna and ICM serial numbers on the
form. You can find these numbers on the Support page of the TracPhone V3IP web interface or in the System Info LCD menu on the ICM’s front panel.
See “Equipment ID Numbers” on page 108.
Fax or e-mail the completed form(s) to KVH:
Fax: +1 401 851-3823
E-mail: satelliteservices@kvh.com
Once KVH processes the form(s), activates your account, and registers
your product, you will receive an e-mail with the details of your new
service, including your vessel’s phone number.
TracPhone V3-IP User’s Guide
Getting Started
Contacting the Satellite Airtime and Product Activation Department
If you have any questions, or would like to make a change to your
account, please contact KVH’s Satellite Airtime & Product Activation
Department via e-mail at satelliteservices@kvh.com or by phone at:
Region Phone Number
Europe & Middle East +45 45 160 197
North & South America +1 401.847.3327
Asia +65 31584084
U.S. & Canada 866.399.8509 (toll-free)
15
TracPhone V3-IP User’s Guide
Power Button
ICM
Getting Started
Turning On the System
To turn on your TracPhone system, follow these steps:
CAUTION
The antenna transmits RF energy that is potentially harmful. Make
sure everyone stays more than 32 feet (10 m) away from the
antenna while it is in use. No hazard exists directly above the
antenna and anywhere below its mounting plane.
1. Make sure the antenna has a clear, unobstructed view of the
sky.
2. Make sure vessel AC power is applied to the ICM and your
computer(s).
3. Press the power button on the front of the ICM. The button’s
light should illuminate green.
Figure 2-1 Power Button
4. Wait five minutes for system startup.
5. Turn on your computer(s) that are connected to the network.
Once the antenna finds the service satellite and the ICM’s
modem logs into the mini-VSAT Broadband service, all status
lights on the ICM should be lit green. If any lights are not lit
green, refer to “LED Indicators” on page 104.
16
System Startup
The ICM shows the following screens during startup. Similar
messages will also appear on the web interface. If the display shows an
error message, see “Error Messages” on page 91.
ICM Screen Description
TracPhone V3-IP User’s Guide
Getting Started
ICM
INITIALIZING...59
NO-TRANSMIT ZONE 1
AZ RANGE: 335-025
ANTENNA READY
WAITING FOR MODEM
MODEM COMMS: OK The ICM’s modem is
WAITING FOR GPS The antenna is waiting for a GPS
GPS: ACQUIRED
41.5198N, 123.5817W
RECEIVING SATELLITE
INFO FROM MODEM
The system is running a self test
routine
Displays the azimuth ranges of
any user-configured no-transmit
zones
The antenna is waiting for the
ICM’s modem to initialize
communicating OK
fix
When GPS acquires a fix,
momentarily displays your
latitude/longitude
The ICM’s modem is providing
satellite identification data to the
antenna
ANTENNA STATE
INITIALIZING
SEARCHING FOR 105.0W
SATELLITE
RF RADIATION HAZARD!
TRANSMIT INHIBITED
OFFLINE
TRACKING 105.0W
ONLINE
TRACKING 105.0W
The antenna is initializing
The antenna is searching for the
mini-VSAT Broadband satellite
If the antenna is pointing within
an enabled no-transmit zone, it
will not transmit
The antenna is now tracking the
satellite
The ICM’s modem has accessed
the mini-VSAT Broadband
service; the system is ready for
use!
17
TracPhone V3-IP User’s Guide
Getting Started
Accessing the Web Interface
The ICM offers a local web interface, which you can use to check
system status, update software, and configure all aspects of the
system. To access the web interface, simply open a web browser
window on any computer on the network and enter the following web
address:
http://minivsat.kvh
NOTE: This web address may not work on all platforms and browsers. It also
will not work in certain network configurations. If the web interface does not
appear, enter the ICM’s IP address instead (default is 192.168.5.1). You can
find this address on the ICM front panel LCD (go to Settings > Network
Settings > IP Assignments).
As long as the ICM is turned on and functioning properly, the Home
page will appear in your browser.
Figure 2-2 Web Interface Home Page
18
Understanding the Home Page
The Home page of the TracPhone V3-IP web interface provides
essential system status information, including the status of the
antenna, the system’s connection to the mini-VSAT Broadband service,
and the voice service connection. It also displays the vessel’s GPS
position and provides a graphical representation of the antenna’s
pointing direction relative to the bow of the vessel.
Figure 2-3 Real-time Vessel & VSAT Satellite Display
GPS Position
TracPhone V3-IP User’s Guide
Getting Started
Antenna Pointing
Direction
19
TracPhone V3-IP User’s Guide
Getting Started
Viewing the Help (User Documentation)
The system’s Help is available on the Support page of the TracPhone
V3-IP web interface. Two options are offered: Condensed and
Extended. Refer to either of these resources for answers to your
operation, configuration, or troubleshooting questions.
Important!
You might need to clear your web browser’s cache in order to view
the latest version of the Help. See “Clearing the Cache of Your Web
Browser” on page 21 for details.
NOTE: The Help is compatible with the following web browsers: Internet
Explorer, Mozilla Firefox, Google Chrome, and Apple Safari. If you are using
Internet Explorer version 10, you will first need to adjust the width of the
Help’s navigation pane to view topics due to a known software issue.
Condensed Help
• Resides on the ICM locally
•Text-only format
Extended Help
• Resides on the KVH website (airtime charges may apply)
• Media-rich format, complete with images and tutorials
To access either of these resources from the ICM, follow these steps:
1. At the TracPhone V3-IP web interface, click the Support tab.
2. On the Help menu, click the desired option.
Figure 2-4 Help Options
20
Clearing the Cache of Your Web Browser
When you visit a web page, your browser may store a copy of it in its
local cache. As a result, when you revisit the page, the browser may
display the old copy it had previously stored rather than reload the
latest version from the web. Since the Help actually consists of a set of
web pages, you might need to clear your web browser’s cache to force
it to load the latest version. For example, in Internet Explorer, go to
Tools > Safety > Delete Browsing History (or press Ctrl + Shift + Del),
select Temporary Internet files, then click Delete.
Figure 2-5 Clearing the Cache in Internet Explorer
TracPhone V3-IP User’s Guide
Getting Started
21
TracPhone V3-IP User’s Guide
Interface Preferences
3. Interface Preferences
This section explains how to customize the TracPhone V3-IP web
interface by entering the names of the vessel and phone line. It also
explains how to change the Administrator password and adjust the
brightness of the ICM’s front panel LCD.
Contents
Changing the Administrator Password ............................ 25
Entering the Vessel Name ............................................... 26
Assigning the Phone Line Name...................................... 27
Adjusting the LCD Brightness.......................................... 28
23
Changing the Administrator Password
You must be logged in as an Administrator to make any substantial
changes to the system’s configuration on the TracPhone V3-IP web
interface. To prevent unauthorized user access, KVH recommends that
you change the Administrator password to something unique.
To change the Administrator password, follow these steps:
1. At the TracPhone V3-IP web interface, click the Settings tab.
Then click Account.
2. In Security, click Edit.
3. Enter the current password. If the password has never been
changed, enter the default password: “password”.
TracPhone V3-IP User’s Guide
Interface Preferences
NOTE: The password must be between 4 and 20 characters in length, with at
least one letter and one number, case-sensitive.
4. Enter and then re-enter your new password.
5. Click Save Settings.
Figure 3-1 Changing the Administrator Password
25
TracPhone V3-IP User’s Guide
Interface Preferences
Entering the Vessel Name
The vessel name is displayed on the Home page of the TracPhone V3IP web interface. It also appears in all technical support
communications.
To enter your vessel’s name in the TracPhone V3-IP web interface,
follow these steps:
1. At the TracPhone V3-IP web interface, click the Settings tab.
Then click Account.
2. In Vessel Name, click Edit.
3. If the Login window appears, log in with the Administrator
password.
4. Enter your vessel’s name.
5. Click Save Settings.
Figure 3-2 Entering the Vessel Name
26
Assigning the Phone Line Name
The phone line name is displayed on the Home page of the TracPhone
V3-IP web interface. It also appears in all technical support
communications. For example, you might assign the name “Bridge.”
To assign a name to the phone line, follow these steps:
1. At the TracPhone V3-IP web interface, click the Settings tab.
Then click Other.
2. In Phone Line Name, click Edit.
3. If the Login window appears, log in with the Administrator
password.
4. Enter a name for Line 1.
TracPhone V3-IP User’s Guide
Interface Preferences
5. Click Save.
Figure 3-3 Assigning the Phone Line Name
27
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