How to read the gauges and meters, the variety of
warning lights and indicators, etc.
Opening and closing the doors and windows,
adjustment before driving, etc.
Operations and advices which are necessary for
driving
Usage of the interior features, etc.
Caring for your vehicle and maintenance
procedures
What to do in case of malfunction or emergency
Vehicle specifications, customizable features, etc.
Reporting safety defects for U.S. owners
Index
AVALON_HV_U (OM41451U)
Search by symptom
Search alphabetically
2
TABLE OF CONTENTS
For your information....................... 8
Reading this manual....................14
How to search..............................15
Pictorial index .............................. 16
1
For safety and security
1-1. For safe use
Before driving......................26
For safety drive ................... 28
Seat belts............................ 30
SRS airbags........................36
Front passenger occupant
classification system.........47
Safety information for
children ............................. 53
Child restraint systems........54
Installing child restraints......58
Exhaust gas precautions.....68
1-2. Hybrid system
Hybrid system features ....... 69
Hybrid system
precautions ....................... 73
1-3. Theft deterrent system
Immobilizer system ............. 79
Alarm...................................81
Theft prevention labels
(U.S.A.).............................83
2
Instrument cluster
2. Instrument cluster
Warning lights and
indicators...........................86
Gauges and meters.............91
Multi-information display......96
Energy monitor/
consumption screen........102
Operation of
3
each component
3-1. Key information
Keys...................................114
3-2. Opening, closing and
locking the doors and
trunk
Smart key system..............117
Wireless remote control.....132
Doors.................................135
Trunk .................................138
3-3. Adjusting the seats
Front seats.........................142
Driving position memory....144
Head restraints..................148
3-4. Adjusting the steering
wheel and mirrors
Steering wheel...................151
Inside rear view mirror.......152
Outside rear view
mirrors.............................154
3-5. Opening, closing the
windows and moon roof
Power windows..................157
Moon roof ..........................160
AVALON_HV_U (OM41451U)
3
4
Driving
4-1. Before driving
Driving the vehicle.............166
Cargo and luggage............ 177
Vehicle load limits ............. 180
Trailer towing..................... 181
Dinghy towing.................... 182
4-2. Driving procedures
Power (ignition) switch...... 183
EV drive mode................... 189
Hybrid transmission........... 191
Turn signal lever................ 194
Parking brake....................195
Horn .................................. 196
4-3. Operating the lights and
wipers
Headlight switch................ 197
Automatic High Beam ....... 201
Fog light switch ................. 206
Windshield wipers and
washer ............................ 207
4-4. Refueling
Opening the fuel tank
cap...................................212
4-5. Using the driving
support systems
Cruise control ....................217
Dynamic radar cruise
control..............................221
Driving mode select
switch ..............................236
Driving assist systems.......238
Hill-start assist control .......243
PCS
(Pre-Collision System).....245
BSM
(Blind Spot Monitor).........251
4-6. Driving tips
Hybrid vehicle driving
tips...................................260
Winter driving tips..............262
1
2
3
4
5
6
7
AVALON_HV_U (OM41451U)
8
9
4
TABLE OF CONTENTS
5
Interior features
5-1. Using the air conditioning
system and defogger
Automatic air conditioning
system............................. 268
Rear window and outside
rear view mirror
defoggers........................ 279
5-2. Using the audio system
Audio system type.............280
Using the USB/AUX port... 283
5-3. Using the interior lights
Interior lights list................ 284
• Personal/interior light
main switch................... 285
• Personal/
interior lights ................. 285
•
Ambient lights................. 286
5-4. Using the storage
features
List of storage features......287
• Glove box......................288
• Console box ..................289
• Cup holders...................290
• Auxiliary boxes..............291
Trunk features ...................296
5-5. Other interior features
Sun visors and vanity
mirrors.............................298
Clock..................................299
Outside temperature
display.............................301
Power outlets.....................302
Seat heaters/
seat ventilators................304
Armrest..............................307
Rear sunshade..................308
Coat hooks ........................310
Assist grips........................311
Garage door opener..........312
Safety Connect..................319
Compass ...........................325
AVALON_HV_U (OM41451U)
5
6
Maintenance and care
6-1. Maintenance and care
Cleaning and protecting
the vehicle exterior..........330
Cleaning and protecting
the vehicle interior...........333
6-2. Maintenance
Maintenance
requirements................... 336
General maintenance........338
Emission inspection and
maintenance (I/M)
programs.........................342
6-3. Do-it-yourself
maintenance
Do-it-yourself service
precautions ..................... 343
Hood.................................. 346
Positioning a floor jack...... 347
Engine compartment.........349
12-volt battery ................... 358
Tires.................................. 362
Tire inflation pressure........ 369
Wheels.............................. 372
Air conditioning filter..........375
Electronic key battery........377
Checking and replacing
fuses ............................... 379
Light bulbs.........................390
7
When trouble arises
7-1. Essential information
Emergency flashers...........406
If your vehicle has to be
stopped in an
emergency.......................407
7-2. Steps to take in an
emergency
If your vehicle needs to
be towed..........................408
If you think something is
wrong...............................411
If a warning light turns
on or a warning buzzer
sounds.............................412
If a warning message is
displayed.........................422
If you have a flat tire..........423
If the hybrid system will
not start ...........................435
If the shift lever cannot
be shifted from P.............437
If the electronic key does
not operate properly........438
If the 12-volt battery is
discharged.......................440
If your vehicle
overheats.........................444
If the vehicle becomes
stuck................................448
1
2
3
4
5
6
7
8
9
AVALON_HV_U (OM41451U)
6
For vehicles with a display audio system, refer to the “Display Audio
System Owner’s Manual” for information regarding the display audio
system.
For vehicles with a navigation system, refer to the “Navigation System Owner’s Manual” for information regarding the navigatio n system.
8
TABLE OF CONTENTS
Vehicle specifications
Index
8-1. Specifications
Maintenance data
(fuel, oil level, etc.).......... 452
Fuel information ................ 461
Tire information................. 464
8-2. Customization
Customizable features ...... 477
8-3. Items to initialize
Items to initialize................ 484
9
For owners
Reporting safety defects for
U.S. owners............................. 486
What to do if...
(Troubleshooting).....................488
Alphabetical index......................494
AVALON_HV_U (OM41451U)
7
1
2
3
4
5
6
7
8
9
AVALON_HV_U (OM41451U)
8
For your information
Main Owner’s Manual
Please note that this manual applies to all models and explains all equipment,
including options. Therefore, you may find some explanations for equipment
not installed on your vehicle.
All specifications provided in this manual are current at the time of printing.
However, because of the Toyota policy of continual product improvement, we
reserve the right to make changes at any time without notice.
Depending on specifications, the vehicle shown in the illustrations may differ
from your vehicle in terms of color and equipment.
Noise from under vehicle after turning off the hybrid system
Approximately five hours after the hybrid system is turned off, you may hear
sound coming from under the vehicle for several minutes. This is the sound of
a fuel evaporation leakage check and, it does not indicate a malfunction.
Accessories, spare parts and modification of your Toyota
A wide variety of non-genuine spare parts and accessories for Toyota vehicles are currently available in the market. You should know that Toyota does
not warrant these products and is not responsible for their performance,
repair, or replacement, or for any damage they may cause to, or adverse
effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non-genuine Toyota products. Modification with non-genuine Toyota products could affect its performance, safety
or durability, and may even violate governmental regulations. In addition,
damage or performance problems resulting from the modification may not be
covered under warranty.
AVALON_HV_U (OM41451U)
Installation of a mobile two-way radio system
The installation of a mobile two-way radio system in your vehicle could affect
electronic systems such as:
● Multiport fuel injection system/sequential multiport fuel injection system
● Dynamic radar cruise control system
● Cruise control system
● Anti-lock brake system
● SRS airbag system
● Seat belt pretensioner system
Be sure to check with your Toyota dealer for precautionary measures or special instructions regarding installation of a mobile two-way radio system.
High voltage parts and cables on the hybrid vehicles emit approximately the
same amount of electromagnetic waves as the conventional gasoline powered vehicles or home electronic appliances despite of their electromagnetic
shielding.
Unwanted noise may occur in the reception of the mobile two-way radio.
9
AVALON_HV_U (OM41451U)
10
Vehicle data recordings
Your Toyota is equipped with several sophisticated computers that will record
certain data, such as:
• Engine speed
• Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Shift position
• Hybrid battery (traction battery) status
The recorded data varies according to the vehicle grade level and options
with which it is equipped. Furthermore, these computers do not record conversations, sounds or pictures.
● Data usage
Toyota may use the data recorded in these computers to diagnose malfunctions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party except:
• With the consent of the vehicle owner or with the consent of the lessee if
the vehicle is leased
• In response to an official request by the police, a court of law or a govern-
ment agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or
vehicle owner
● Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those services, please refer to the Safety Connect Telematics Subscription Service
Agreement for information on data collected and its usage.
AVALON_HV_U (OM41451U)
Event data recorder
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations,
such as an air bag deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The EDR is designed to
record data related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were buckled/fas-
tened;
• How far (if at all) the driver was depressing the accelerator and/or brake
pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a nontrivial crash situation occurs; no data are recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age, and crash location) are
recorded. However, other parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access
to the vehicle or the EDR is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the special equipment, can
read the information if they have access to the vehicle or the EDR.
● Disclosure of the EDR data
Toyota will not disclose the data recorded in an EDR to a third party except
when:
• An agreement from the vehicle’s owner (or the lessee for a leased vehi-
cle) is obtained
• In response to an official request by the police, a court of law or a govern-
ment agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without disclosing
information about the specific vehicle or vehicle owner
11
AVALON_HV_U (OM41451U)
12
CAUTION
Scrapping of your Toyota
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Perchlorate Material
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These components may include airbag, seat belt pretensioners, and wireless remote control batteries.
■ General precautions while driving
Driving under the influence: Never drive your vehicle when under the influence of alcohol or drugs that have impaired your ability to operate your vehicle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, t alking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.
AVALON_HV_U (OM41451U)
CAUTION
■ Hybrid battery (traction battery)
Never resell, hand over or modify the hybrid battery. To prevent accidents,
hybrid batteries that have been removed from a disposed vehicle are collected through Toyota dealers. Do not dispose of the battery yourself.
Unless the battery is properly collected, the following may occur, resulting in
death or serious injury:
● The hybrid battery may be illegally disposed of or dumped, and someone
may touch a high voltage part, resulting in an electric shock.
● The hybrid battery is intended to be used exclusively with your hybrid vehi-
cle. If the hybrid battery is used outside of your vehicle or modified in any
way, accidents such as electric shock, heat generation, smoke generation,
an explosion and electrolyte leakage may occur.
When reselling or handing over your vehicle, the possibility of an accident is
extremely high because the person receiving the vehicle may not be aware
of these dangers.
■ Disposal of the hybrid battery (traction battery)
If your vehicle is disposed of without the hybrid battery having been
removed, there is a danger of serious electric shock if high voltage parts,
cables and their connectors are touched. In the event that your vehicle must
be disposed of, the hybrid battery must be disposed of by your Toyota
dealer or a qualified service shop. If the hybrid battery is not disposed of
properly, it may cause electric shock that can result in death or serious
injury.
13
AVALON_HV_U (OM41451U)
14
Reading this manual
CAUTION:
Explains something that, if not obeyed, could cause death or
serious injury to people.
NOTICE:
Explains something that, if not obeyed, could cause damage to
or a malfunction in the vehicle or its equipment.
1
2
Indicates operating or working procedures. Follow the steps
3
in numerical order.
Indicates the action (pushing, turning, etc.) used to
operate switches and other
devices.
Indicates the outcome of an
operation (e.g. a lid opens).
Indicates the component or
position being explained.
Means “Do not”, “Do not do
this”, or “Do not let this happen”.
: The illustration shows the front, but they are also equipped in the rear.
AVALON_HV_U (OM41451U)
1
*
: If equipped
25
For safety and security
1
1-1. For safe use
Before driving......................26
For safety drive................... 28
Seat belts............................ 30
SRS airbags........................36
Front passenger occupant
classification system......... 47
Safety information for
children ............................. 53
Child restraint systems........ 54
Installing child restraints...... 58
Exhaust gas precautions..... 68
1-2. Hybrid system
Hybrid system features....... 69
Hybrid system
precautions....................... 73
1-3. Theft deterrent system
Immobilizer system............. 79
Alarm................................... 81
Theft prevention labels
(U.S.A.)............................. 83
AVALON_HV_U (OM41451U)
26
*
1-1. For safe use
Before driving
Floor mat
Use only floor mats designed specifically for vehicles of the same
model and model year as your vehicle. Fix them securely in place
onto the carpet.
1
Insert the retaining hooks (clips)
into the floor mat eyelets.
2
Turn the upper knob of each
retaining hook (clip) to secure
the floor mats in place.
*: Always align the marks.
The shape of the retaining hooks (clips) may differ from that shown in the
illustration.
AVALON_HV_U (OM41451U)
1-1. For safe use
CAUTION
● Check that the floor mat is securely
fixed in the correct place with all the
provided retaining hooks (clips). Be
especially careful to perform this check
after cleaning the floor.
● With the hybrid system stopped and the
shift lever in P, fully depress each pedal
to the floor to make sure it does not
interfere with the floor mat.
Observe the following precautions.
Failure to do so may cause the driver’s floor mat to slip, possibly interfering
with the pedals while driving. An unexpectedly high speed may result or it may
become difficult to stop the vehicle, leading to an accident, or leading to death
or a serious injury.
■ When installing the driver’s floor mat
● Do not use floor mats designed for other models or different model year
vehicles, even if they are Toyota Genuine floor mats.
● Only use floor mats designed for the driver’s seat.
● Always install the floor mat securely using the retaining hooks (clips) pro-
vided.
● Do not use two or more floor mats on top of each other.
● Do not place the floor mat bottom-side up or upside-down.
■ Before driving
27
1
For safety and security
AVALON_HV_U (OM41451U)
CTY11AX052
28
1-1. For safe use
For safety drive
For safe driving, adjust the seat and mirror to an appropriate
position before driving.
Correct driving posture
Adjust the angle of the seat-
1
back so that you are sitting
straight up and so that you do
not have to lean forward to
steer. (P. 142)
Adjust the seat so that you can
2
depress the pedals fully and so
that your arms bend slightly at
the elbow when gripping the
steering wheel. (P. 142)
Adjust the tilt and telescopic
3
positions of the steering wheel
downward so the airbag is facing your chest. (P. 151)
Lock the head restraint in place
4
with the center of the head
restraint closest to the top of
your ears. (P. 148)
Wear the seat belt correctly.
5
(P. 30)
Correct use of the seat belts
Make sure that all occupants are wearing their seat belts before driving the vehicle. (P. 30)
Use a child restraint system appropriate for the child until the child
becomes large enough to properly wear the vehicle’s seat belt.
(P. 54)
AVALON_HV_U (OM41451U)
1-1. For safe use
CAUTION
Adjusting the mirrors
Make sure that you can see backward clearly by adjusting th e inside
and outside rear view mirrors properly. (P. 152, 154)
29
Observe the following precautions.
Failure to do so may result in death or serious injury.
● Do not adjust the position of the driver’s seat while driving.
Doing so could cause the driver to lose control of the vehicle.
● Do not place a cushion between the driver or passenger and the seatback.
A cushion may prevent correct posture from being achieved, and reduce
the effectiveness of the seat belt and head restraint.
● Do not place anything under the front seats.
Objects placed under the front seats may become jammed in the seat
tracks and stop the seat from locking in place. This may lead to an accident and the adjustment mechanism may also be damaged.
● When driving over long distances, take regular breaks before you start to
feel tired.
Also, if you feel tired or sleepy while driving, do not force yourself to continue driving and take a break immediately.
1
For safety and security
AVALON_HV_U (OM41451U)
30
Release button
1-1. For safe use
Seat belts
Make sure that all occupants are wearing their seat belts before
driving the vehicle.
Correct use of the seat belts
● Extend the shoulder belt so that
it comes fully over the shoulder,
but does not come into contact
with the neck or slide off the
shoulder.
● Position the lap belt as low as
possible over the hips.
● Adjust the position of the seatback. Sit up straight and well
back in the seat.
● Do not twist the seat belt.
Fastening and releasing the seat belt
To fasten the seat belt, push the
1
plate into the buckle until a click
sound is heard.
To release the seat belt, press
2
the release button.
AVALON_HV_U (OM41451U)
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