Toshiba WT20 User's Manual

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Portégé® WT20-B Series

User’s Guide

(Windows 10)

If you need assistance: Technical support is available online at Toshiba’s Web site at

support.toshiba.com. At this Web site, you will find answers

for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.

For more information, see “If Something Goes Wrong” on

page 97 in this guide.

GMAD00433010 08/15

California Prop 65 Warning

This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

For the state of California only.

Model: Portégé WT20-B Series

Recordable and/or ReWritable Drive(s) and Associated Software Warranty

The computer system you purchased may include Recordable and/ or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If you fail to do so, this product may not function properly and you may lose data or suffer other damage.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

Protection of Stored Data

For your important data, please make periodic back-up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures, alteration, or loss of the data. IF

YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY

LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY.

Critical Applications

The device you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.

TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS. IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL RESPONSIBILITY FOR SUCH USE.

ACCORDINGLY,

Radio Frequency (RF) Energy Exposure

When the transmitter and receiver on your device is powered ON, RF energy is received and transmitted. The power level your device transmits at is controlled by your network access while in communication.

Your device is approved to the radio standard by the country/region listed in the approved countries table for the module installed in your device.

FCC Notice “Declaration of Conformity Information”

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

❖ Reorient or relocate the receiving antenna. ❖ Increase the separation between the equipment and receiver. ❖ Connect the equipment to an outlet on a circuit different from

that to which the receiver is connected.

❖ Consult the dealer or an experienced radio/TV technician for

help.

NOTE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and this device's ports. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment.

❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including

interference that may cause undesired operation.

Contact Toshiba’s Support Web site at support.toshiba.com.

Bluetooth® Wireless Technology

Interoperability

NOTE

Bluetooth

product with Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to:

❖

❖ Logo certification with

This section is only applicable if your system has a module.

modules are designed to be interoperable with any

Bluetooth

Bluetooth Bluetooth

defined by The

Specification as defined and approved by The Special Interest Group.

wireless technology that is based on

Bluetooth

wireless technology as

Special Interest Group.

Bluetooth

more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

When you use a LAN devices, cause errors. If you detect certain interference while you use a

Bluetooth

device to the area outside of the interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards or more) or stop transmitting from your device. Please contact TOSHIBA computer product support on Web site http:// www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

Bluetooth

same radio frequency range and may interfere with one another. If you use simultaneously, you may occasionally experience a less than optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off either one of your LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

modules enable wireless networks over two or

Bluetooth

device, always change the frequency, move your

and Wireless LAN devices operate within the

module close to 2.4 GHz Wireless

transmissions might slow down or

Bluetooth

and Wireless LAN devices

Bluetooth

or Wireless

Bluetooth Wireless Technology and Your Health

The products with devices, emit radio frequency electromagnetic energy. The level of energy emitted by devices with however is much less than the electromagnetic energy emitted by wireless devices such as mobile phones.

Because products with the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community

Bluetooth

wireless technology, like other radio

Bluetooth

wireless technology operate within

wireless technology

Bluetooth

wireless technology

and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situations or environments, the use of technology may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

❖ Using the equipment with

board airplanes, or

Bluetooth

wireless technology on

wireless

❖ In any other environment where the risk of interference to other

devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the device with

Bluetooth

wireless technology prior to turning on the equipment.

Exposure to Radio Frequency Radiation The radiated output power of the

below the FCC radio frequency exposure limits. Nevertheless, the manner that the potential for human contact during normal operation is minimized.

Bluetooth

module shall be used in such a

module is far

Wireless Interoperability

Wireless LAN products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to:

❖ The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/

ac), as defined and approved by the Institute of Electrical and Electronics Engineers.

❖ The Wireless Fidelity (Wi-Fi

Wi-Fi Alliance mark of the Wi-Fi Alliance.

. The “Wi-Fi CERTIFIED” logo is a certification

) certification as defined by the

Bluetooth

same radio frequency range and may interfere with one another. If you use simultaneously, you may occasionally experience a less than optimal network performance or even lose your network connection.

If you should experience any such problem, immediately turn off your

Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

and Wireless LAN devices operate within the

Bluetooth

or Wireless LAN device.

and Wireless LAN devices

Wireless LAN and Your Health

Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situations or environments, the use of Wireless LAN may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

❖ Using the Wireless LAN equipment on board airplanes, or ❖ In any other environment where the risk of interference to other

devices, such as medical equipment or services, is perceived or identified as harmful.

Exposure to Radio Frequency Radiation This device complies with FCC RF exposure requirements. The radiated output power of the Wireless LAN is far below

the FCC radio frequency exposure limits. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Specific Absorption Rate (IEEE)

Your device is designed to be in compliance with Radio Waves exposure regulations and does not exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) in accordance with the Federal Communications Commission (FCC) and Industry Canada (IC). A substantial safety margin is set to assure the safety of all persons, regardless of health.

A unit of measurement known as the Specific Absorption rate, or SAR is utilized for the radio wave exposure guidelines. The SAR measurement for devices does not exceed 1.6W/kg.

The actual SAR values for your device, while in use, are normally well below the stated values. The operating power of your device is automatically decreased when full power is not needed for the wireless connection to increase system efficiency and to minimize interference on the network. The lower the power output of the device the lower its SAR value.

As stated by the World Health Organization, present scientific information indicates no special precautions are needed for the use of this device. To further reduce any exposure, limit your usage.

Tur n W i -Fi, Bluetooth, and Wireless WAN Functionalities off for Cardiac Pacemakers

❖ Turn Wi- F i ,

off when you are near a person who may have a cardiac pacemaker implant or other medical electric device. Radio waves may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instructions of your medical device when using any Wi-Fi or

Bluetooth

, and Wireless WAN functionality

or Wireless WAN functionality.

Canada – Industry Canada (IC)

This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.

L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage; (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not be colocated or operating in conjunction with any other antenna or transmitter.

Pour être conforme aux exigences canadiennes en matière d'exposition aux fréquences radio, l'appareil et son antenne ne doivent pas être situés au même endroit qu'une autre antenne ou un autre émetteur ni fonctionner en même temps.

This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range

5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems.

High-power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device.

Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Veuillez noter que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

NOTE

The above caution applies to products that operate with an

802.11a radio device.

La mise en garde ci-dessus ne s’applique qu’aux appareils ayant un transmetteur opérant en mode 802.11 a.

Regulatory statements

This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following:

EU Declaration of Conformity

TOSHIBA declares that this product conforms to the following Standards:

Supplementary Information:

*The product complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with the RoHS Directive 2011/65/EU and the Eco Design Directive 2009/125/EC (ErP) and the related implementing measures.

This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany.

The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information

The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the adoption of waste management strategies that focus on recycling and reuse. This Directive requires producers of electrical and electronic products put on the market in European Union (EU) member countries after August 2005 to mark such products with a crossed-out wheeled bin with a black bar symbol. If the product’s battery or accumulator contains more than the

Pb, Hg, Cd

specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled bin symbol on the battery.

In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States.

Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products. Please contact your local government for applicable laws and regulations governing the disposal of this product. For information on how to trade-in or recycle your product, visit www.reuse.toshiba.com.

Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries

België/ Belgique:

Deutschland: License required for outdoor installations. Check with reseller

For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m. For registration and license please contact IBPT/BIPT.

Voor privé-gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig. Voor registratie of licentie kunt u contact opnemen met BIPT.

Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au-dessus d’un espace public, aucun enregistrement n’est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l’IBPT est requise. Pour les enregistrements et licences, veuillez contacter l’IBPT.

for procedure to follow.

Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen.

France: Restricted frequency band: only channels 1 to 7 (2400 MHz

and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.

Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l’Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre.

Italia: License required for indoor use. Use with outdoor installations

not allowed. È necessaria la concessione ministeriale anche per l’uso

interno. Verificare con i rivenditori la procedura da seguire.

Nederland: License required for outdoor installations. Check with reseller

for procedure to follow. Licentie verplicht voor gebruik met buitenantennes. Neem

contact op met verkoper voor juiste procedure.

Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries

European Community Countries

Austria O x x Belgium, France,

Switzerland/ Liechtenstein

Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK

Iceland, Spain O O O

5150-5250 MHz Channels: 36,

40, 44, 48 Indoor Only

OOx

OOO

5250-5350 MHz Channels: 52,

56, 60, 64 Indoor Only

5470-5725 MHz Channels: 100,

104, 108, 112, 116, 120, 124, 128, 132, 136, 140

Indoor/Outdoor

O: allowed x: forbidden

❖ To remain in conformance with European spectrum usage laws

for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network.

❖ The 5 GHz Turbo mode feature is not allowed for operation in

any European Community country.

❖ This device must not be operated in ad-hoc mode using

channels in the 5 GHz bands in the European Community. Adhoc mode provides a direct communication between two client devices without a Wireless LAN Access Point.

❖ This device must be used with Access Points that have

employed and activated a radar detection feature required for European Community operation in the 5 GHz bands. This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area. The presence of nearby radar operation may result in temporary interruption of operation of this device. The Access Point’s radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation.

Taiwan

Article 14 Unless approved, for any model accredited low power radio

frequency electric machinery, any company, trader or user shall not change the frequency, increase the power or change the features and functions of the original design.

Article 17 Any use of low power radio frequency electric machinery shall

not affect aviation safety and interfere with legal communications. In the event interference is caused, the use of such electric machinery shall be immediately discontinued. Operation of such products can be resumed only when they are modified and can no longer cause interference.

The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations.

2.4DSOF4

(1) (2)

(3)

Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial, scientific and medical radio emission electric machinery.

Using this Equipment in Japan

In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station).

1. Sticker Please put the following sticker on devices incorporating this

product.

The frequency bandwidth of this equipment may operate within the same range as industrial devices, scientific devices, medical devices, microwave ovens, licensed radio stations and non-licensed specified low-power radio stations for mobile object identification systems (RFID) used in factory product lines (Other Radio Stations).

1. Before using this equipment, ensure that it does not interfere with any of the equipment listed above.

2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions.

3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.

2. Indication The indication shown below appears on this equipment.

(4)

1 2.4: This equipment uses a frequency of 2.4 GHz. 2 DS: This equipment uses DS-SS modulation.

OF: This equipment uses OFDM modulation.

3 The interference range of this equipment is less than 40m. 4 This equipment uses a frequency bandwidth from

2,400 MHz to 2,483.5 MHz.

It is possible to avoid the band of mobile object identification

systems.

The indication shown below appears on this equipment.

2.4FH1

(3)

(4)

(1) (2)

1 2.4: This equipment uses a frequency of 2.4 GHz. 2 FH: This equipment uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to

2,483.5 MHz.

3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868

VCCI Class B Information

Device Authorization

This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan.

This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.

Export Administration Regulation

This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited.

Notice

The information contained in this manual, including but not limited to any product specifications, is subject to change without notice.

TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

Trademarks

Portégé and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation.

Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.

U.S. patents apply to this product. See http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks and DTS Premium Voice Pro is a trademark of DTS, Inc. ©DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Outlook, Windows, Windows Media, and Cortana are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association.

Secure Digital, microSD, and SD are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

Wi-Fi

is a registered trademark of the Wi-Fi Alliance®.

All other brand and product names are trademarks or registered trademarks of their respective companies.

Licenses

This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual patent portfolio licenses for the personal and noncommercial use of a consumer to (i) encode video in compliance with the above standards (“Video Standards”) and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a consumer engaged in personal and non-commercial activity or was obtained from a video provider licensed to provide such video. None of the licenses extend to any other product regardless of whether such product is included with this product in a single article. No license is granted or shall be implied for any other use. Additional information may be obtained from MPEG LA, LLC. See www.mpegla.com.

Device Recycling Information

As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in accordance with recycling regulations in each state, country, and territory, Toshiba wants to make it easy for customers to recycle products at the end of the life cycle. To learn more about Toshiba's sustainability commitment, visit toshiba.com/recycle.

Reuse, Donation, Recycling

Functional devices can be donated to a local charity or resold easily through a Toshiba-branded program.

Non working Toshiba devices can be mailed-back for free recycling. For additional details, please visit toshiba.com/recycle.

Introduction.......................................................24

This guide ............................................................ 26

Safety icons ......................................................... 27

Other icons used............................................ 27

Your device’s features and specifications ..... 28

Documentation .................................................... 28

Service options .................................................... 28

Precautions .................................................... 29

File management tips........................................... 30

Chapter 1: Getting Started......................................31

Selecting a place to work .................................... 31

Features and components................................... 32

Front............................................................... 32

Back............................................................... 33

Left side ......................................................... 33

Right side ....................................................... 34

Bottom ........................................................... 35

Pen................................................................. 35

Setting up your device......................................... 36

Connecting to a power source ............................ 36

Charging the main battery ................................... 38

Contents

Using the device for the first time........................ 38

Initial setup..................................................... 38

Using the Start menu ..................................... 38

Registering your device with Toshiba.................. 39

To Shut down your device................................... 40

To Restart your device......................................... 41

To place your device in Sleep mode ................... 41

Adding optional external devices......................... 42

Recovering the Internal Storage Drive................. 42

Creating a recovery drive using Toshiba

Recovery Media Creator .......................... 43

Restoring from recovery media created

by Toshiba Recovery

Media Creator .......................................... 46

Recovering from the Internal Storage

Drive......................................................... 47

Reset your PC................................................ 48

Installing drivers and applications.................. 50

Connecting an external device ...................... 51

Using external display devices ............................ 51

Selecting video cables................................... 51

Connecting an HDMI-compatible

television or display device ...................... 52

Directing the display output........................... 52

Adjusting the quality of the external

display...................................................... 53

Customizing your device’s settings..................... 53

Caring for your device.......................................... 54

Cleaning the device ....................................... 54

Moving the device.......................................... 54

Chapter 2: Learning the Basics.............................. 55

Computing tips .................................................... 55

Touch screen ....................................................... 56

Touch screen navigation................................ 56

Mouse properties................................................. 58

Starting an app .................................................... 58

Saving your work ................................................. 59

Backing up your work.......................................... 59

Contents

Toshiba’s online resources .................................. 60

Chapter 3: Mobile Computing ................................61

Toshiba’s energy-saver design............................ 61

Running the device on battery power.................. 61

Battery Notice ................................................ 62

Power management....................................... 63

Charging the battery ............................................ 63

Monitoring battery power..................................... 65

Charging the RTC battery .............................. 66

Determining remaining battery power............ 66

What to do when the main battery runs

low............................................................ 67

Setting battery notifications ........................... 67

Conserving battery power ............................. 68

Power Plans ................................................... 69

Using the eco power plan.................................... 70

Changing the main battery................................... 70

Taking care of your battery.................................. 71

Safety precautions ......................................... 71

Maintaining your battery ................................ 71

Disposing of your device ..................................... 71

Traveling tips........................................................ 72

Chapter 4: Exploring Your Device’s Features .........73

Exploring the desktop.......................................... 73

Finding your way around the desktop ........... 74

Windows Store..................................................... 78

Setting up for communications............................ 78

Connecting your device to a network ............ 79

Exploring audio features ...................................... 80

Recording sounds.......................................... 80

Using external speakers or headphones ....... 81

Using the Web Camera........................................ 82

Using the microSD Card slot ............................... 82

Inserting memory media ................................ 83

Removing memory media .............................. 83

Contents

Chapter 5: Utilities.................................................. 85

eco Utility ............................................................ 86

Password Utility................................................... 87

Using a supervisor password ........................ 87

Using a user password .................................. 89

Deleting a user password .............................. 91

System Settings................................................... 92

TOSHIBA Recovery Media Creator ..................... 94

Service Station..................................................... 94

TOSHIBA Application Installer ............................. 95

PC Health Monitor ............................................... 96

Chapter 6: If Something Goes Wrong .................... 97

Problems that are easy to fix ............................... 97

Problems when you turn on the device ............... 99

The Windows operating system is not

working ........................................................ 101

Using Startup options to fix problems......... 101

Internet problems......................................... 103

Power and the battery ....................................... 104

Display problems ............................................... 105

Disk or storage drive problems.......................... 106

Error-checking ............................................. 106

Web Camera help .............................................. 108

Testing your internal Web Camera .............. 108

Uninstall the Web Camera driver ................. 108

Perform a system restore............................. 109

Check for problems with third party

applications............................................ 110

System Recovery......................................... 110

Sound help......................................................... 110

Use the Sound troubleshooter..................... 110

Check and set default speakers .................. 111

Uninstall the audio driver ............................. 112

Download the latest sound driver ................ 113

Perform a system restore............................. 113

Printer problems ................................................ 114

Wireless networking problems........................... 115

Contents

Connecting to the Internet ................................. 116

Using a wireless connection ........................ 116

Troubleshooting an Internet connection

– Verify network status........................... 117

Troubleshooting an Internet connection

– Verify hardware ................................... 117

Uninstall the network adapter driver............ 118

Troubleshooting an Internet connection

– How to verify TCP/IP........................... 119

Downloading drivers and updates..................... 120

Using Toshiba Service Station..................... 120

Manually download and install drivers

and updates ........................................... 121

How to determine the correct drivers

to download ........................................... 121

Develop good computing habits........................ 122

Data and system configuration backup in

the Windows operating system.............. 123

Additional help ................................................... 127

If you need further assistance...................... 127

Contacting Toshiba...................................... 127

Other Toshiba Internet Web sites ...................... 128

Toshiba’s worldwide offices .............................. 128

Appendix A: Power Cord/Cable Connectors........130

Glossary..........................................................131

Index ...............................................................146

Introduction

Thank you for purchasing your new Toshiba device. With your Toshiba device, your work and entertainment can accompany you wherever you go.

Your device is ENERGY STAR Toshiba is a partner in the Environmental Protection

Agency’s (EPA) ENERGY STAR Program and has designed this device to meet the latest ENERGY STAR guidelines for energy efficiency. Your device ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.

To conserve energy, your device’s power management features have been pre-configured to activate the display Sleep mode after no later than 15 minutes of inactivity; the system Sleep mode is activated after no later than 30 minutes of user inactivity. We recommend that you leave these and other energy saving features active, so that your device will operate at its maximum energy efficiency. You can wake the device from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve the device’s energy.

qualified.

Introduction

When considering additions to your home office, purchase products that have earned the ENERGY STAR for all your equipment needs, which can save you money, save energy, and help protect the climate.

Visit http://www.energystar.gov or

http://www.energystar.gov/powermanagement for more

information regarding the ENERGY STAR Program.

NOTE

This device is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.

Certain Microsoft® software product(s) included with this device may use technological measures for copy protection. IN SUCH EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION PROCEDURES. Product activation procedures and Microsoft’s privacy policy will be detailed during initial launch of the product, or upon certain reinstallations of the software product(s) or reconfigurations of the device, and may be completed by Internet or telephone (toll charges may apply).

Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

Introduction

This guide

NOTE

This guide

This guide introduces the device's features as well as some basic procedures needed to perform tasks in Windows 10.

You can:

❖ Read the entire guide from beginning to end. ❖ Skim through and stop when a topic interests you. ❖ Use the table of contents and the index to find specific

information.

The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com.

While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your device, or to stay current with the various computer software or hardware options, visit Toshiba’s Web site at

support.toshiba.com.

Safety icons

This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows:

Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not avoided, may result in property damage.

Introduction

Safety icons

NOTE

Provides important information.

Other icons used

Additional icons highlight other helpful or educational information:

TECHNICAL NOTE: This icon indicates technical information about the device.

HINT: This icon indicates helpful hints and tips.

DEFINITION: This icon indicates the definition of a term used in the text.

Introduction

Documentation

Your device’s features and specifications

Certain device chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the device chassis, unless you have selected all those features.

This information applies to all the features and icons described in this guide.

Below are examples of some of the many possible icons used on your device:

(Sample Illustration) System icons

Documentation

Your device comes with the following documentation:

❖ An electronic version of the User’s Guide (this document) ❖ A Quick Start document ❖ Warranty information ❖ It may also include other documentation

For accessory information, visit Toshiba’s Web site at

accessories.toshiba.com.

Service options

Toshiba offers a full line of service programs to complement its standard limited warranty. Toshiba’s standard limited warranty, extended warranty, and service upgrade terms and conditions are available at warranty.toshiba.com.

To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at

support.toshiba.com.

If you have a problem or need to contact Toshiba, see “If

Something Goes Wrong” on page 97.

Precautions

Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device.

❖ Turning off the device while it is reading from or writing

to flash media may damage the flash media.

❖ Keep the device and disks away from objects that

generate strong magnetic fields, such as large stereo speakers.

❖ Scan all new files for viruses.

This precaution is especially important for files you receive via email or download from the Internet. Occasionally, even new programs you buy from a supplier may contain a virus. You need a special program to check for viruses.

Introduction

Service options

Keep this device away from small children. This device is not a toy and may be hazardous to small children, for example, small detachable parts may be a choking hazard. Improper use of device could result in loud volume emitting from the device possibly causing hearing damage, and improper use and handling of batteries could result in possible injury.

Never place a heavy object on the device and be careful not to drop a heavy object onto the device. It could damage the device or cause system failure.

Introduction

File management tips

❖ Back up your files to external media on a regular basis.

Label the backup copies clearly and store them in a safe place.

As you work with data it exists in the device’s memory. This memory is called “volatile memory” because it is only active while the device is turned on. When you turn off the device, all the data remaining in volatile memory is lost. To help avoid data loss, save your work to Internal Storage or network storage. Your work (data) will remain in internal storage to be called up when you need it. As long as the internal storage remains healthy, your data is relatively safe. However on occasion, hardware failures do happen. If you experience a hardware failure, your data could be lost. As an extra step to help avoid data loss, back up your data. See “Backing up your

work” on page 59 for more information.

❖ Scan all new files for viruses.

This precaution is especially important for files you receive via external media, email, or download from the Internet.

Chapter 1

Getting Started

This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device.

Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or damage the device.

Selecting a place to work

Your device is portable and designed to be used in a variety of circumstances and locations.

Web Camera*

Tou c h s cre e n

Internal

*Available on certain models

Web Camera indicator*

microphones*

Ambient light sensor

Speakers

Windows

button

Getting Started

Features and components

For further details on each of the items listed in the following section, be sure to follow the provided references to sections later in this document or on the Quick Start document that shipped with your device.

Front

(Sample Illustration) Front view

❖ Internal microphones*—Allow you to record sounds

using the device’s internal microphones or an optional external microphone. You can listen to audio files using the built-in speakers, headphones, or external speakers.

❖

Ambient light sensor—Enables the device to adjust

the screen brightness to conserve battery power.

❖

Web Camera*—Allows you to take still photos

(includes flash settings) or record videos. For more information, see “Using the Web Camera” on page 82.

❖

Web Camera indicator*—Indicates the ON/OFF

status of the Web Camera.

❖

Touch screen—Enables direct interaction with

displayed apps and programs through simple or multi-touch gestures. For more information, see “Touch

screen” on page 56.

Back

*Available on certain models

Web Camera*

Getting Started

Features and components

❖ Speakers—Allow you to listen to sounds on your

device. For more information, see “Exploring audio

features” on page 80.

❖

Windows button—Launches the Start menu. For more

information refer to Help & Support, or see “Finding your

way around the desktop” on page 74.

(Sample Illustration) Back view

❖ Web Camera*—Allows you to take still photos

Left side

(Sample Illustration) Left side view

(includes flash settings) or record videos.

Micro HDMI Out port*

microSD™ slot

Micro USB port

Power button

Reset button

Volume control button

Power indicator light Battery indicator light

Headphone/Microphone jack

*Available on certain models

Getting Started

Features and components

Right side

(Sample Illustration) Right side view

❖ Headphone/Microphone jack—Allows you to listen

to or record sounds onto your device. For more information, see “Using external speakers or

headphones” on page 81.

❖

microSD slot—Supports the use of microSD (SD™)

media. For more information, see “Using the microSD

Card slot” on page 82.

❖

Micro HDMI Out port*—Allows connection to an

HDMI-compatible television or external display device.

❖

Micro USB port—Allows the transfer of data, as well as

connection of an external device, (e.g. mouse, keyboard, etc.) via the Micro USB to USB cable (not included).

❖

Battery indicator light—Indicates the ON/OFF status

of the device.

❖

Power indicator light—Indicates the ON/OFF status of

the device.

❖

Volume control button—Allows you to

increase/decrease the volume.

❖

Reset button—Allows you to shut down your device in

the event that an application has frozen the screen.

Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it.

Bottom

DC-INEmergency Pen*

*Available on certain models

Keyboard dock connectors

Pen button

*Available on certain models

Digital eraser

Pen*

Getting Started

Features and components

❖ Power button—Turns the device ON/OFF. Press and

hold the button for several seconds to turn the device ON/OFF. Press the button quickly to wake the device from Sleep mode or to place it into Sleep mode. For more information, see “To Shut down your device” on

page 40.

(Sample Illustration) Bottom view

❖ Emergency Pen*—Allows you to keep an Emergency

Pen with you at all times (available on certain models).

Pen

NOTE

❖

To remove the emergency pen gently twist and pull straight out.

Keyboard dock connectors—Allow you to connect

an optional keyboard dock. To purchase a keyboard dock, visit accessories.toshiba.com.

DC-IN—Allows you to charge the battery and run the

device on AC power via the Power cable.

(Sample Illustration) Pen

❖ Pen button—Hold to enable the Right mouse click

functionality.

❖

Digital eraser—Allows you to erase your work. The

default setting is set to the eraser functionality, however this is a programmable button.

Getting Started

Setting up your device

TECHNICAL NOTE: You must complete all setup steps up to and including “Initial setup” on page 38 before adding external or internal components to your device. These components include, but are not limited to, a mouse, keyboard, and printer.

Your device contains a rechargeable main battery that needs to be charged before you can use it.

To use external power or to charge the battery you must attach the AC adaptor. See “Connecting to a power source”

on page 36.

NOTE

Please handle your device carefully to avoid scratching or damaging the surface.

Connecting to a power source

Your device requires power to operate. Use the power cord/cable and AC adaptor to connect the device to a live electrical outlet, or to charge the device’s battery.

Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock, possibly resulting in serious injury.

Always confirm that the AC adaptor (and extension cable plug if used) has been fully inserted into the socket, to ensure a secure electrical connection. Failure to do so may result in a fire or electric shock, possibly resulting in serious injury.

Be careful if you use a multiple connector. An overload on one socket could cause a fire or electric shock, possibly resulting in serious injury.

Connecting to a power source

Always use the TOSHIBA AC adaptor that was provided with your device, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible AC adaptor could cause fire or damage to the device possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor.

California Prop 65 Warning

This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury.

To connect AC power to the device:

1 Connect the power cord/cable to the AC adaptor. 2 Plug the AC adaptor cord into the DC-IN on the side of

the device.

Getting Started

NOTE

To locate your DC-IN port, please refer to your Quick Start document.

3 Connect the power cord/cable to a live electrical outlet.

The AC power light on the indicator panel glows. The device’s main battery light gives you an indication of

the main battery’s current charge:

❖ The tablet's battery indicator light flashes amber

when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor

❖ Glows white when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the

battery is not charging, or the AC adaptor is not plugged into the device or AC outlet

Getting Started

Charging the main battery

NOTE

Before using the battery to power the device, you must charge the battery.

To charge the battery, leave the device plugged into an AC power source with the device turned off until the battery light glows white. After that, the battery will be completely charged and ready to power the device.

NOTE

The device’s battery may not be accessible by the user.

Battery life and charge time may vary depending on the applications power management settings, and features used.

Using the device for the first time

The device is now ready for you to turn it on and begin using it, see “Exploring Your Device’s Features” on page 73.

Initial setup

After turning on your device for the first time, follow the onscreen instructions on each screen in order to properly install the operating system and begin using your device.

When you turn on the device for the first time, do not turn off the power again until the operating system has loaded completely.

Using the Start menu

Touch the Start ( ) button in the lower-left corner of the Desktop or press the your device to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings.

NOTE

To locate your Windows button, please refer to your Quick Start document.

Windows ( ) button on the side of

Getting Started

Start menu

Search field

Most used

File Explorer Settings Power All apps

apps

button

App tiles

Current User

Registering your device with Toshiba

(Sample Image) Start menu

You can use the Start menu button to:

❖ Change the Current User ❖ Select an app ❖ Find a file on the local drive ❖ Change the system Settings ❖ Shut down the device ❖ View All apps

For more information, see “Starting an app” on page 58 and

“Start button” on page 75.

Registering your device with Toshiba

Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product.

Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com. Type in the requested information and complete the registration process.

Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty.

NOTE

To register online, an Internet connection is required.

Getting Started

To Shut down your device

1 The quickest way to Shut down your device is to press &

hold the The

from the top of the display.

(Sample Image) Slide to shut down your PC screen

2 Swipe down on the Slide to shut down your PC

screen. The device closes all open applications, shuts down the

operating system, and then turns off.

Alternatively, you can Shut down your device by following the instructions below:

1 Touch the

the Desktop or press the The Start menu opens.

Power ( ) button on the side of the device.

Slide to shut down your PC screen slides down

Start ( ) button in the lower-left corner of

Windows ( ) button.

Pressing the power button before shutting down the Windows operating system could cause you to lose your work.

2 Touch the

Power ( ) icon in the Start menu.

(Sample Image) Shut down

3 Touch the Shut down option in the pop-up window.

The device closes all open applications, shuts down the

operating system, and then turns off. To perform a Full Shutdown:

1 In the Search field, type 2 Touch the

The device closes all open applications, shuts down the

operating system, and then turns off.

SHUTDOWN /S /T 00 option in the results list.

SHUTDOWN /S /T 00.

To Restart your device

1 Touch the Start ( ) button in the lower-left corner of

the Desktop or press the

The Start menu opens.

2 Touch the

Power ( ) icon in the Start menu.

Getting Started

To Restart your device

Windows ( ) button.

(Sample Image) Restart

3 Touch the Restart option.

The device closes all open applications, and restarts the

operating system.

To place your device in Sleep mode

1 Touch the Start ( ) button in the lower-left corner of

the Desktop or press the Windows ( ) button.

The Start menu opens.

If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first.

2 Touch the

Power ( ) icon in the Start menu.

Getting Started

Adding optional external devices

(Sample Image) Sleep

3 Touch the Sleep option.

Sleep mode saves the current state of the device to memory so that, when you restart the device, you can continue working from where you left off.

NOTE

It is recommended that you do not touch the screen while powering ON or placing the device into Sleep mode, as the functionality may be affected.

Adding optional external devices

NOTE

After starting your device for the first time you may want to:

❖ Connect external devices (see “Connecting an external

❖ Connect an external monitor (see “Using external

Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page 38.

device” on page 51)

display devices” on page 51)

Recovering the Internal Storage Drive

Your device includes recovery utilities to allow you to recover your internal storage drive if necessary.

The following internal storage drive recovery options are available:

Recovery option Description

Creating a recovery drive (USB flash), using Toshiba Recovery Media Creator

This option allows you to create the recovery drive you will use to restore your device, using Toshiba Recovery Media Creator.

See “Creating a recovery drive using Toshiba

Recovery Media Creator” on page 43.

Getting Started

Recovering the Internal Storage Drive

Recovery option Description

Booting from a recovery drive to Restore your device

Using the Internal Storage Drive to Restore your device

Reset your PC This option allows you to remove all data or

A recovery image of your device is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create a recovery drive (USB flash). If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from the recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. It is strongly recommended that you create a recovery drive before using your system for the first time. See “Creating a recovery drive using Toshiba

Recovery Media Creator” on page 43 and “Restoring from recovery media created by Toshiba Recovery Media Creator” on page 46.

This option allows you to restore your device from the recovery drive (USB flash) you created with Toshiba Recovery Media Creator.

See “Restoring from recovery media created by

Toshiba Recovery Media Creator” on page 46.

This option allows you to restore your device using the Internal Storage drive.

See “Recovering from the Internal Storage Drive”

on page 47.

choose to keep your files, and then reinstall Windows.

See “Reset your PC” on page 48.

Creating a recovery drive using Toshiba Recovery Media Creator

NOTE

It is strongly recommended that you create a recovery drive (USB flash) using Toshiba Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive.

During the recovery process your device must be connected to an external power source via the AC adaptor.

Getting Started

Recovering the Internal Storage Drive

NOTE

To create a recovery drive:

1 Connect a USB flash drive to your device. 2 In the 3 Touch

4 Touch

When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the device are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not backed up on the recovery drive. You will need to separately back up the files you created; for more information, see “Backing up your work” on page 59.

Search field, type Recovery Media Creator.

Recovery Media Creator.

A message may appear asking you to allow this app to make changes to your PC. Touch the

All information stored on your USB flash drive will be erased during the process of creating the recovery drive. Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure.

Create.

A prompt appears stating, “The Recovery USB media will be created now. Please insert a USB flash drive...”

Yes button.

NOTE

5 Touch

6 Touch

7 Touch

The size of the required USB flash drive will vary, minimum 16GB, depending upon your system.

OK to continue.

A prompt appears stating, “The USB flash drive will be formatted.”

OK to continue.

This may take a few minutes. A pop-up window appears when the

Creator

process is complete.

OK to finish.

Recovery Media

Getting Started

Recovering the Internal Storage Drive

8 Touch Close to close the Recovery Media Creator.

A message appears asking, “Would you like to free up

drive space by deleting the HDD recovery data?”

9 Touch

10 If you selected

11 Touch

12 Touch

13 If you wish to format the disk, touch the

14 Touch 15 Touch 16 Touch 17 Touch

For information on using the recovery drive you have created with the preceding steps, see “Restoring from recovery

media created by Toshiba Recovery Media Creator” on page 46.

OK to delete the HDD recovery data, or Cancel

to abort the process without deleting the HDD recovery

data.

OK in step 9 to delete the HDD data, a

message appears warning, “If you remove the HDD

recovery data, you will not be able to create the System

Recovery media again. Are you sure you want to

continue?”

OK again to agree to remove the HDD recovery

data.

You will see the message, “The HDD recovery data has

been removed and the new Windows partition D: has

been created.”

OK to finish.

You will be asked to format the disk.

Format disk

button.

Start to format the Start button. OK when prompted to format the disk. OK when completed. Close to close the Format utility.

Getting Started

Recovering the Internal Storage Drive

Restoring from recovery media created by Toshiba Recovery Media Creator

The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see

“Backing up your work” on page 59).

NOTE

If you have created a recovery drive for your system, you can restore your system from this drive, if necessary. For example, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see “Creating a recovery drive using Toshiba Recovery

Media Creator” on page 43.

NOTE

To recover your internal storage drive from a recovery drive:

1 Make sure your device is turned off, see “To Shut down

2 Connect the recovery USB media you created to your

3 Turn on your device while pressing the

4 Select the

During the recovery process your device must be connected to an external power source via the AC adaptor.

When you restore your system, only the operating system files and drivers originally shipped with the device are restored. Any applications you installed or files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows or another backup program. For more information, see “Backing up your work” on

page 59.

your device” on page 40.

device.

Power ()

button + The Boot menu displays.

A Warning screen appears.

Volume Up (+) buttons.

USB Flash option and press the ENTER key.

Getting Started

Recovering the Internal Storage Drive

5 Touch Yes to continue.

The Selecting a process screen appears.

6 Choose the desired option, and then touch

Next.

Recovering from the Internal Storage Drive

1 Make sure your device is turned off; see “To Shut down

your device” on page 40.

2 Turn on your device while pressing the

button +

The Boot menu displays.

3 Touch

A Warning screen appears, stating that when the

recovery is executed all data will be deleted and

rewritten.

4 Touch

A Warning screen appears, displaying the following

statement “The Hard Drive Recovery Process has been

selected.”

Volume Up (+) buttons.

HDD Recovery.

Yes to continue.

Power ()

The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery.

5 Touch

6 Touch 7 Select

8 Touch

Troubleshoot (Reset your PC or set

advance options).

TOSHIBA Maintenance Utility. TOSHIBA Recovery Wizard and press Next to

continue.

A Warning screen appears, displaying the following

statement “When the recovery is executed all data will

be deleted and rewritten. If you are restoring from a

backup, did you make sure to backup all important data

and configure Windows the way you want it restored?”

Yes to continue.

The Selecting a process screen appears.

Getting Started

Recovering the Internal Storage Drive

9 Select the option you want and follow the on-screen

instructions. The process will begin and may take approximately 2

hours.

Reset your PC

The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows.

Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery. See “Backing up your work” on

page 59.

NOTE

1 Touch the

the Desktop or press the

The Start menu opens.

2 Touch 3 Select

The Update & security window appears.

During the Reset process your device must be connected to an external power source via the AC adaptor.

Start ( ) button in the lower-left corner of

Windows ( ) key.

Settings ( ) in the Start menu. Update & security ( ) in the Settings window.

(Sample Image) Update & security window

Getting Started

Recovering the Internal Storage Drive

4 Select Recovery in the left pane of the Update &

security window.

5 Touch the

Get started button.

(Sample Image) Choose an option window

6 In the Choose an option window, select one of the

following options:

❖

Keep my files—Removes apps and settings, but

keeps your personal files.

Removing files and cleaning the drive may delete all data on the drive. Be sure to create recovery media and back up your data to external media before erasing the internal storage drive.

❖

Remove everything—Removes all of your personal

files, apps, and settings, or removes all files and wipes clean the entire drive.

❖

Just remove my files—This option is quicker,

but less secure. Use this option if you are keeping the PC.

❖

Remove Files and clean the drive—This

option might take a few hours, but will make it harder for someone to recover your removed files. Use this option if you are recycling the PC.

Getting Started

Recovering the Internal Storage Drive

Installing drivers and applications

The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device.

NOTE

To reinstall drivers and applications:

1 In the

2 Touch

3 Touch the

You must have an Internet connection to reinstall applications.

Search field, type TOSHIBA Application

Installer.

TOSHIBA Application Installer.

A message may appear asking you to allow this app to

make changes to your PC.

Yes button.

The TOSHIBA Application Installer window appears.

(Sample Image) TOSHIBA Application Installer window

4 Touch the item you want to install. 5 Touch 6 Follow the on-screen prompts to complete the

installation process, see “TOSHIBA Application Installer”

on page 95.

Install.

Getting Started

*Available on certain models

Micro HDMI Out port*

Using external display devices

Connecting an external device

You can easily attach an external device. To d o t his :

1 Read the directions that came with the device to see if

you first need to install new software.

2 Connect the device’s video or USB cable to the port on

the device and to the external device.

3 Connect the device’s power cable to a live electrical

outlet (if applicable).

4 Turn on the external device (if applicable).

Your device may automatically detect the external device.

Using external display devices

Your device comes with a built-in display, however you can also connect an HDMI-compatible television or external display device via the Micro HDMI Out port*.

NOTE

To locate your Micro HDMI Out port* please refer to your Quick Start document.

(Sample Illustration) Video port on side of device

Selecting video cables

To connect a device to the Micro HDMI Out port, you must purchase the appropriate cable.

For more information on purchasing a cable, visit

accessories.toshiba.com.

Getting Started

Using external display devices

Connecting an HDMI-compatible television or display device

To connect an HDMI-compatible television or display device:

❖ Connect one end of the Micro HDMI cable (not included

with your device) to the Micro HDMI Out port on the side

of your device, and then connect the other end of the

cable to your television or display device. Refer to the

manual that came with the television or display device

for more information.

Your device should automatically detect the external

display device.

Directing the display output

Once you have connected an external display device, you can choose to use the internal display only, the external device only.

NOTE

1 Touch the

2 In the pop-up window, touch

3 In the Settings window touch

Some modes are only available with the appropriate device attached and turned On.

Action Center ( ) icon in the Notification

area.

The Settings window opens.

The Multiple displays window opens displaying the

available options:

❖ Duplicate these displays

❖ Extend these displays

❖ Show only on 1

All settings.

System.

Getting Started

Customizing your device’s settings

❖ Show only on 2

(Sample Image) Multiple displays window

4 Select your desired option to save the setting.

Adjusting the quality of the external display

To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps.

Customizing your device’s settings

You can go into your device settings to make adjustments to your device to suit your needs.

1 Touch the

the Desktop or press the The Start menu opens.

2 Touch

a category you wish to change.

Refer to your operating system documentation or Help and Support for details.

You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 69. There are additional custom settings you can choose. See

“Utilities” on page 85.

Start ( ) button in the lower-left corner of

Windows ( ) button.

Settings ( ) in the Start menu, and then choose

Getting Started

Caring for your device

This section gives tips on cleaning and moving your device. For information about taking care of your device’s battery, see “Taking care of your battery” on page 71.

NOTE

Please handle your device carefully to avoid scratching or damaging the surface.

Cleaning the device

Keep liquids, including cleaning fluid, out of the device’s speakers, and other openings. Never spray cleaner directly onto the device and/or display. Never use harsh or caustic chemical products to clean the device.

To keep your device clean, gently wipe the display panel/tablet and exterior case with a lightly dampened cloth.

Moving the device

Before moving your device, even across the room, make sure all drive activity has ended and all external peripheral cables are disconnected.

Chapter 2

Learning the Basics

This chapter gives some computing tips and provides important information about basic features.

Computing tips

❖ Save your work frequently.

Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.

See “Saving your work” on page 59 for further information.

HINT: Some programs have an automatic save feature that can be activated. This feature saves your file to the internal storage drive at preset intervals. See your software documentation for details.

Learning the Basics

Touch screen

❖ Back up your files to external media on a regular basis.

Label the backup copies clearly and store them in a safe

place.

It is easy to put off backing up because it takes time.

However, if your internal storage drive suddenly fails, you

will lose all the data on it unless you have a separate

backup copy. For more information, see “Data and

system configuration backup in the Windows operating

system” on page 123.

❖ Use Error-checking and Disk Defragmenter regularly to

check and optimize disk space and improve

performance.

❖ Scan all new files for viruses.

This precaution is especially important for files you

receive via external media, email, or download from the

Internet.

❖ Take frequent breaks to avoid repetitive-motion injuries

and eyestrain.

❖ Do not turn off the device if a drive indicator light

indicates a drive is active.

Turning off the device while it is reading from or writing

to a disk may damage the disk, the drive, or both.

NOTE

The Windows operating system records information, such as your desktop setup, during its shutdown procedure. If you do not let the Windows operating system shut down normally, details such as new icon positions may be lost.

Touch screen

Your device comes with a touch screen, enabling direct interaction with displayed apps and programs through simple or multi-touch gestures.

Touch screen navigation

Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation.

Learning the Basics

Touc h s cre en

The screen is made of glass so avoid contact with sharp, rough, or abrasive objects or substances as the screen may break or scratch if not handled properly. If you see a crack in the glass, discontinue use of the device to avoid injury.

Touch—Touch to activate items displayed on the screen,

such as app and setting icons or on-screen buttons. Touch to type using the keyboard.

Touch & hold—Touch and hold an item on the screen by

touching and holding the item in place until an action occurs.

Drag—Touch and hold an item for a moment and then,

without lifting your finger, move the item until you reach the target position. For example, drag items on any app screen to reposition them.

Swipe or slide—To swipe or slide, quickly move your finger

across the surface of the screen without pausing. For example, swipe your finger to the left from the right edge of the screen to display the current Notifications.

Double-tap—Tap quickly twice to zoom in. For example,

double-tap a section of a Web page to zoom in on that section. Double-tap again to zoom out.

Zoom out—Place and pinch two fingers together to zoom

out. (Applicable to apps that support this function.)

Zoom in—Place and spread two fingers apart to zoom in.

(Applicable to apps that support this function.)

Rotate—Place two or more fingers on an item and rotate

your hand. The item rotates in the direction you turn your hand. (Not functional in all apps.)

Swipe from right edge—Swipe in from the right edge to

display the current Notifications.

Swipe from left edge—Swipe in from the left edge to

display an open app. Snaps open apps (swipe in from the left edge and slide the

divider to adjust the app size).

Learning the Basics

Mouse properties

Displays recently opened apps (swipe in from left edge, holding your finger down, and then push the app back toward the left edge).

Swipe from top or bottom edge—Swipe in from the top

or bottom edge to display commands. You can also close an app by dragging it to the bottom of the

screen.

Mouse properties

Mouse properties allow you to change your pointing device, mouse, and keyboard settings when an external mouse or keyboard dock is connected.

To access Mouse properties:

1 Touch the

the Desktop or press the

The Start menu opens.

2 Touch 3 Touch

The Devices window appears.

4 Touch

window.

The Mouse screen appears.

5 Make the desired changes to the Mouse settings. 6 Touch

window.‘

Start ( ) button in the lower-left corner of

Settings ( ) in the Start menu. Devices ().

Mouse & touchpad in the left pane of the

Close ( ) to save the changes and close the

Windows ( ) button.

Starting an app

To start an app, touch the Start ( ) button in the lower-left corner of the Desktop or press the the side of your device.

The

Most used list on the left side of the Start screen

displays the apps most often used on your device. Touch the

installed on your device. This list appears in alphabetical order. Touch the list.

All apps ( ) icon to display a list of all apps

Windows ( ) button on

Back ( ) icon to return to the Most used

Learning the Basics

Start menu button

Search field

Saving your work

You may also enter your search in the Search field.

(Sample Image) Start menu

For more information, see “Using the Start menu” on

page 38 and “Start button” on page 75.

Saving your work

Before you turn off the device using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing.

Many applications offer a feature that saves documents at regular intervals. Check your program’s documentation to see if it has an automatic save feature.

Backing up your work

Back up all the files you create in case something happens to your device. You can back up your files to different types of media such as USB Flash, optical media, external storage media, or to a network, if available.

To back up several files at one time, use the Microsoft Windows file recovery program preinstalled on the device’s internal storage drive. Also see “Backing up your data or

your entire device with the Windows operating system” on page 125.

Learning the Basics

Toshiba’s online resources

HINT: Backing up all the files on your internal storage drive may take a considerable amount of time and multiple CDs/DVDs. You may prefer to use a highcapacity file recovery system, such as an external hard drive.

Toshiba’s online resources

Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades. For more information, see

“Contacting Toshiba” on page 127.

Chapter 3

Mobile Computing

This chapter covers all aspects of using your device while traveling.

Toshiba’s energy-saver design

Your device enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency.

Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

Running the device on battery power

The device contains a Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet. You can recharge it many times.

Mobile Computing

Running the device on battery power

Battery Notice

Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the specific test settings.

Recharge time varies depending on usage. Battery may not charge while the device is consuming full power. After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries.

To ensure that the battery maintains its maximum capacity, operate the device on battery power at least once a month. The Lithium-Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time. However, for better accuracy of the battery meter, it is helpful to fully discharge the battery periodically. Please see

“Maintaining your battery” on page 71 for procedures. If the

device is continuously operated on AC power, either through an AC adaptor or a port replicator (if applicable to your system), for an extended period (more than a month), the battery may fail to retain a charge. This may shorten the life of the battery, and may cause the battery meter to be inaccurate.

NOTE

The device may also have an internal real-time-clock (RTC) battery.

For best performance when playing streaming media (especially streaming video), either power the device from its AC adaptor, or set up a power plan that keeps the device running at full performance even when powered from its battery. For more information about Windows power plans, see “Power Plans” on page 69.

The RTC battery powers the RTC memory that stores your system configuration settings and the current time and date information. It maintains this information for up to a month while the device is turned off.

TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the device is turned on.

Power management

Your device ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.

Changes to these settings may result in system performance or stability issues. Users who are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba’s Customer Support Center.

Mobile Computing

Charging the battery

If the device is leaking or its case is cracked, put on protective gloves to handle it.

Your device contains a rechargeable battery that may need to be charged prior to use.

Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com.

NOTE

The device’s battery is not accessible by the user.

Battery charge time may vary depending on the applications, power management settings, and features used.

Mobile Computing

Charging the battery

NOTE

To charge the main battery, plug the device into a live electrical outlet. The battery charges whether the device is On or Off.

The battery may not start charging immediately under the following conditions:

❖ The battery is extremely hot or cold.

❖ The battery is almost completely discharged.

Please handle your device carefully to avoid scratching or damaging the surface.

TECHNICAL NOTE: The recharging of the tablet’s battery may not occur when your device is using all of the power provided by the AC adaptor to run applications, features, and devices. Your device's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

To ensure that the battery charges to its full capacity,

wait until it reaches room temperature (50 to 80 degrees

Fahrenheit, 10 to 26 degrees Celsius).

Leave the power connected and the battery should

begin charging after a few minutes.

HINT: Once the battery is fully charged, we recommend that you periodically operate your device on battery power until the battery discharges completely.

Please make a complete back up of your data to external media before discharging the tablet’s battery. For more information, see “Backing up your work” on page 59.

Mobile Computing

Battery indicator light

System indicator lights

Right side of system

Power indicator light

Monitoring battery power

NOTE

The device’s main battery light gives you an indication of the main battery’s current charge.

❖ Glows amber while the main battery is being charged

❖ Glows white when the main battery is fully charged

NOTE

❖ The tablet's battery indicator light flashes amber when

NOTE

To locate your system indicator lights, please refer to your Quick Start document.

(AC adaptor connected)

Battery life and charge time may vary, depending upon power management settings, applications and features used.

the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor

If the AC power light flashes amber during charging, either a battery is malfunctioning, or it is not receiving correct input from the AC power supply.

HINT: Be careful not to confuse the Battery indicator light ( ) with the Power indicator light ( ).

When the Battery light or Power indicator light flashes amber, it indicates that the system is suspended (using the Windows operating system Sleep command).

(Sample Illustration) Power and battery light locations

Mobile Computing

Monitoring battery power

Charging the RTC battery

Your device may have an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your device’s configuration settings. When fully charged, it maintains this information for up to a month when the device is powered off.

The RTC battery may have become completely discharged while your device was shipped, resulting in a CMOS error message during startup. The error message may vary by device model.

NOTE

To recharge the RTC battery, plug the device into a live electrical outlet and leave the device powered on for 24 hours.

NOTE

The device can be used while the RTC battery is being charged, although the charging status of the RTC battery cannot be monitored.

Depending on your system, the RTC battery may only charge while the device is turned on.

It is seldom necessary to charge the RTC battery because it charges while the device is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working.

When the RTC battery is completely discharged, a warning prompts you to reset the real-time clock.

Determining remaining battery power

NOTE

Wait a few moments after turning on the device before trying to monitor the remaining battery power. The device needs this time to check the battery’s remaining capacity and perform its calculations.

Touch the

your way around the desktop” on page 74 for more

information on the notification area. A pop-up message displays the remaining battery power as a percentage.

Power icon in the notification area, see “Finding

Mobile Computing

Monitoring battery power

With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the device for as long as a new battery, even when both are fully charged.

TECHNICAL NOTE: The device drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit.

The device calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

What to do when the main battery runs low

When the tablet’s battery runs low you can plug the device into an external power source and recharge the tablet’s battery, or save your work and shut down your device.

Setting battery notifications

You can set two notifications. Each notification can be set to alert you when a specified percentage of remaining battery power has been reached. You can also set the device to enter Sleep mode or to completely shut down when the notification goes off.

To change the default notification settings:

1 Touch & hold the

area.

2 Touch 3 Touch

4 Touch

Power Options in the pop-up menu. Change plan settings under the plan you wish

to change.

The Edit Plan Settings window appears.

Change advanced power settings.

The

Advanced settings tab of the Power Options

window appears.

Battery ( ) icon in the notification

Mobile Computing

Monitoring battery power

5 Touch Battery to display the battery options.

(Sample Image) Advanced settings tab of Power Options screen

6 Configure the alarm settings to suit your needs. 7 Touch

OK.

Conserving battery power

How long a fully charged battery lasts when you are using the device depends on a number of factors, such as:

❖ How the device is configured ❖ How much you use the internal storage drive or other

optional devices

❖ Where you are working, since operating time decreases

at low temperatures

There are various ways in which you can conserve power and extend the operating time of your battery:

❖ Enable Sleep, which saves power when you turn off the

device and turn it back on again

❖ Use the Windows power-saving option plans

These power-saving options control the way in which the device is configured. By using them, you can increase the length of time you can use the device before you need to recharge the battery.

Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs.

The following sections describe how to choose a Power Plan and discuss each power-saving option.

Power Plans

You can choose a predefined Power Plan or select your own combination of power options.

To d o t his :

1 Touch the 2 Touch 3 In the System window, touch 4 Touch

The Windows Power Options window appears.

Mobile Computing

Monitoring battery power

Battery ( ) icon in the notification area.

Power & sleep settings.

Power & sleep.

Additional power settings.

(Sample Image) Windows Power Options window

5 Select an appropriate plan for your work environment or

create your own custom plan.

NOTE

6 Touch

To edit a plan or to edit advanced settings, continue to the following steps.

Change plan settings under the selected

power option to choose the plan you wish to edit.

This screen allows you to change basic settings.

Mobile Computing

Using the eco power plan

7 Touch Change advanced power settings to access

settings for battery notification levels, internal storage drive power save time, etc.

You can touch the plus signs to expand each item and to see what settings are available for each item.

8 Touch

performed.

Depending on your model, the two power plans eco and Balanced are satisfactory for most people and do not need to be edited. The eco plan is the best used for maximum battery time. The Balanced plan is a compromise between battery time and performance.

OK to save the plan changes you have

Using the eco power plan

This device is equipped with the eco power plan. Operating the device with this power plan enabled reduces electrical power consumption by slightly lowering system performance. For example, when this power plan is enabled, the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened. To enable or disable the eco power plan, see “Power Plans” on page 69.

The eco Utility eco power plan by tracking real-time power consumption and accumulated savings over time. To learn how to access the utility, see “eco Utility” on page 86.

For more information on the eco power plan, see the Help file in the eco Utility window.

monitors your power savings from using the

Changing the main battery

NOTE

When your main battery has run out of power, plug in the AC adaptor.

If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

The device’s battery is not accessible by the user.

If the device is leaking or its case is cracked, put on protective gloves to handle it.

Mobile Computing

Taking care of your battery

The following sections offer tips on how to take care of your battery and prolong its life.

Safety precautions

Always immediately turn the power off and disconnect the power cable/cord plug from the plug socket and stop using the device if you observe any of the following conditions:

❖ Offensive or unusual odor ❖ Excessive heat ❖ Discoloration ❖ Deformation, cracks, or leaks ❖ Smoke ❖ Other unusual events during use, such as

abnormal sound

Do not expose the device to fire. The battery could explode.

Do not turn on the device’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data.

Maintaining your battery

Fully discharging your battery will allow better accuracy of the battery meter.

To fully discharge your battery, periodically disconnect the device from a power source and operate it on battery power until the battery fully discharges.

Disposing of your device

Never attempt to dispose of a device by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a device to explode and/or release caustic liquid, both of which may possibly cause serious injury.

Discard this device in accordance with applicable laws and regulations.

Mobile Computing

Traveling tips

Disposal of this product may be regulated due to environmental considerations. For disposal, reuse or recycling information, please contact your local government.

For more information, see “Device Recycling Information” on

page 18, or for complete information about Toshiba's

recycling programs and initiatives, please visit

toshiba.com/recycle.

Traveling tips

Refer to the suggestions below when traveling with your device:

❖ Never leave your device on a sunny ledge or in a place

where it could get wet or covered in dust.

❖ Always travel with the device in a carrying case. Toshiba

offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.

TECHNICAL NOTE: When traveling by air, you may be required to pass your device through airport security equipment. The X-ray equipment will not harm your device.

NOTE

Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability.

To enable/disable the wireless antenna, use the

Airplane mode switch located under Networks, see

“Setting up for communications” on page 78.

Chapter 4

Exploring Your Device’s Features

In this chapter, you will explore some of the special features of your device.

Exploring the desktop

You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.

HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your system.

Icons

Notifications

Start button

Taskbar Notification areaSearch field

Exploring Your Device’s Features

Exploring the desktop

Finding your way around the desktop

Your device’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern.

(Sample Image) Windows Desktop screen

NOTE

To change from Desktop mode to Tablet mode, touch the

Action Center ( ) icon in the Notification area, and

then Tablet mode tile.

Icons

An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.

You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

You may see various icons displayed on your system desktop, for example:

Recycle Bin—Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin.

Exploring Your Device’s Features

Exploring the desktop

❖ TECHNICAL NOTE: If you delete a large number of

files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion.

❖ If you delete a file (of any size) from an external

media or flash media, it does not go into the Recycle Bin. The file is permanently deleted.

❖ Permanently deleted files cannot be recovered

from the Recycle Bin.

For more information on the Recycle Bin, see Windows online Help.

NOTE

Your desktop may contain other icons depending on your configuration. See Windows online Help for more specific information on each icon and how to use it.

Touch & hold an icon to display a pop-up description of the file contents appears.

Start button

NOTE

Touch the you can perform various commands, including basic tasks like turning off the power and advanced PC settings.

NOTE

You can use the

❖ Start apps ❖ Open documents ❖ Adjust system settings ❖ Find files

When a procedure in this User’s Guide instructs you to touch the button.

You may also press the Windows ( ) button to open the Start menu.

Start ( ) button, it is in reference to this

Start ( ) button to open the Start menu. Here

Start menu button to:

Task view icon

Available

New desktop icon

Tiled windows

desktops

Exploring Your Device’s Features

Exploring the desktop

❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the device

For more information, see “Using the Start menu” on

page 38 and “Starting an app” on page 58.

Task vie w

The Task view ( ) icon tiles the currently open windows and desktops so that they are visible at one time and allows you to manage multiple desktops.

Adding desktops

After touching the Task view ( ) icon, you can add, close, or switch between desktops.

Touch a desktop thumbnail at the bottom of the screen to select it. When you place your pointer over a desktop thumbnail or touch & hold it, an close that desktop.

Touch the

New desktop ( ) icon to add a new desktop.

X appears allowing you to

(Sample Image) Task view - managing multiple desktops

Exploring Your Device’s Features

Exploring the desktop

App tiles

The app tiles can be accessed and launched from the Start menu.

Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system.

Taskbar

Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between the programs or windows.

To make a program or window the currently active one, touch the associated taskbar icon.

Notification area

The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

Typical tasks in the notification area are Current time, Power usage mode, network connectivity status, and speaker volume.

To activate a specific task, touch the appropriate notification area icon.

Notifications

There are many types of notifications you can employ to help you with the many tasks you perform every day.

User experience notifications can be set for toast, tile, badge, and raw notifications.

Toast notifications—Designed for time-sensitive delivery

of personalized content, such as an instant message from a friend.

Tile notifications—Used by applications that are not

currently running with an at-a-glance characteristic, giving you a quick preview of the subject line of your latest email or the current weather conditions.

Exploring Your Device’s Features

Windows Store

Badge notifications—A specialized type of tile notification

(shown on the Start menu tile) using symbols to indicate the number of applications that have updates available or the status of a running application.

Raw notifications—These run a background task on behalf

of an application while that application is not running in order to make available the latest content, such as an online newspaper.

Windows Store

Although many applications will be pre-installed or built-in to your device, you will also have the ability to download many other applications with a touch or the click of your mouse.

Touch the In the Windows Store you can search for and browse

thousands of apps, all grouped into easy to find categories.

Windows Store ( ) icon in the taskbar.

Setting up for communications

To connect to the Internet you need:

❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you

plan to use the Internet

❖ A way to connect to the ISP (for example Wi-Fi/

broadband connection, etc.)

Connect to the Internet

NOTE

Follow the steps below to set up your Wireless connection.

1 Touch the

2 Touch

Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited.

Start ( ) button in the lower-left corner of

the Desktop or press the The Start menu opens.

Settings ( ) in the Start menu.

Windows ( ) button.

Exploring Your Device’s Features

Setting up for communications

3 Select Network & Internet ( ) in the Settings window.

The Network & Internet window allows you to choose

from several options in the left pane of the window:

❖ Wi-Fi

❖ Airplane mode

❖ Data usage

❖ VPN

❖ Dial-up

❖ Proxy

❖ Ethernet

4 To set up your Wi-Fi connection, select 5 Select your network. 6 Select the

automatically connect to the selected network on

startup.

7 Touch 8 Enter the network security key, (if applicable). 9 Touch

window.

Your device should then be connected.

Connect automatically checkbox to

Connect.

Close ( ) to save the changes and close the

Wi-Fi.

NOTE

For help with common Wi-Fi networking problems, see

“Wireless networking problems” on page 115.

To enable/disable the wireless antenna, use the

Airplane mode switch located under Networks, see

“Setting up for communications” on page 78.

Connecting your device to a network

You can connect your device to a network to increase its capabilities and functionality.

Accessing a network

For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices offer Wi-Fi access.

Exploring Your Device’s Features

Exploring audio features

NOTE

You can use your device to record sounds using the device’s internal microphone(s) (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers.

You can only plug one external audio device at a time (i.e. headphones or microphone) into the available headphone/microphone jack.

Recording sounds

You may record sounds using the device’s internal microphone(s) (available on certain models) or by connecting an optional external microphone.

Using a microphone

NOTE

1 If you wish to use an external microphone, connect it to

2 In the 3 Touch

To locate your headphone/microphone jack, please refer to your Quick Start document.

the device.

Search field, type Voice Recorder.

Voice Recorder.

(Sample Image) Voice Recorder screen

Exploring Your Device’s Features

Exploring audio features

4 Speak normally into the microphone. 5 When you have finished recording, touch the

Recording button.

Your recording file is created and automatically saved for

you.

Using external speakers or headphones

Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing.

Stop

NOTE

Your device is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers.

To play back sound files through external speakers or headphones:

1 Locate the headphone/microphone jack on the device. 2 Using any necessary adapters, plug the cable from the

To adjust the volume:

❖ For external speakers, use the volume controls on each

❖ For headphones, use the device’s volume control.

You can only plug one external audio device at a time (i.e. headphones or microphone) into the available headphone/microphone jack.

TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the device.

headphones or external speakers into the

headphone/microphone jack.

The headphone/microphone jack requires a 16-ohm

stereo mini connector.

speaker.

Exploring Your Device’s Features

Using the Web Camera

Your device may come with two built-in Web Cameras. One is located on the front and one on the back of the device. With these Web Cameras you can do the following:

❖ Take pictures and record videos with your device ❖ Participate in video chats while using instant messaging

(IM) programs

❖ Have video conference calls

NOTE

Depending on your device model, the process of sending email, taking pictures or recording video messages may vary.

In the

Camera icon. The Web Camera indicator light glows when

the Web Camera is active.

NOTE

To email, instant message or video conference, you must be connected to the Internet.

Search field, type Camera, and then touch the

When the Web Camera is not active the indicator light is Off.

Using the microSD Card slot

The microSD Card slot supports the use of a microSD Card. This medium can be used with a variety of digital products: Digital music players, smartphones, digital cameras, digital video camcorders, etc.

NOTE

Do not use the Copy Disk function for this type of media. To copy data from one media to another, use the dragand-drop feature of the Windows operating system.

Exploring Your Device’s Features

Using the microSD Card slot

Inserting memory media

NOTE

The following instructions apply to all types of supported media devices.

1 Turn the media so that the contacts (metal areas) are

2 Push the media into the microSD Card slot until it stops.

To locate your microSD Card slot, please refer to your Quick Start document.

face down, away from the display.

(Sample Illustration) Inserting memory media

When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.

NOTE

Always remove memory media when not in use.

Removing memory media

1 Prepare the card for removal by touching the Show

hidden icons

area and then selecting the

and Eject Media

2 Touch the item you would like to eject.

If the system is unable to prepare the media for safe

removal, a message will tell you to try again later. If the

media can be removed now, the system displays

to Remove Hardware

If the device has a spring-loaded adapter slot, see step

3; otherwise, skip to step 4.

3 Gently press the card inward to release it.

The card pops out slightly.

( ) icon, if necessary, in the notification

() icon.

Safely Remove Hardware

Safe

Exploring Your Device’s Features

Using the microSD Card slot

4 Grasp the card and pull it straight out.

(Sample Illustration) Removing memory media

Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed.

Chapter 5

Utilities

Your device includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter.

NOTE

❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor

The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system.

Utilities

eco Utility

The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time.

To access the eco Utility:

1 In the 2 Touch

The eco Utility window appears.

Search field, type eco Utility.

eco Utility ().

(Sample Image) eco Utility window

3 To activate the eco power plan, select eco Mode on the

left side.

4 Slide the

eco Mode.

5 Touch

For more information on the eco power plan and utility, touch the

Help button at the bottom of the window.

eco Mode switch to the On position to enable

Close.

Password Utility

Setting a password lets you walk away from your device while providing additional protection for your files. When you set a password, you must enter the password before you can work on your device again.

TOSHIBA supports different types of passwords on your device:

❖ A supervisor password—Prohibits unauthorized users

from accessing certain functions such as System Settings. This is useful if more than one person uses the device.

❖ A user password—Prevents unauthorized users from

starting the device.

When setting up passwords, keep the following in mind:

❖ The supervisor password must be set before the user

password, or the user password must be deleted and then re-entered after the supervisor password is set.

❖ The user password can be set up under the supervisor

password.

Utilities

Password Utility

Using a supervisor password

A supervisor password prevents other users from changing hardware configuration options.

Setting a supervisor password

If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it.

TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.

Utilities

Password Utility

To set a supervisor password:

1 In the 2 Touch 3 Touch

Search field, type Password Utility.

Password Utility (). Supervisor Password.

(Sample Image) Supervisor Password tab

4 Touch Set. 5 Enter your password, and then enter it again to verify. 6 Touch

Set.

NOTE

7 Touch

NOTE

8 Touch 9 Touch

Under User Policy, this option may or may not ask for password verification.

OK to save your password as a text file.

Password Utility will suggest “memo.txt” for the text file name. If you have saved a password previously, using the same name may overwrite your password text file with the new password. By using a different name, you can prevent overwriting your previously stored passwords.

Save. OK.

Deleting a supervisor password

To delete a supervisor password:

1 In the 2 Touch

3 Enter your password, and then touch 4 Touch 5 Touch

6 Touch 7 Enter the password, and then touch 8 Touch

Search field, type Password Utility.

Password Utility.

A pop-up screen appears asking for a password.

Supervisor Password. Delete.

An authority verification pop-up screen appears.

Delete.

OK to exit.

Using a user password

A user password provides power-on password protection.

Setting a user password

Utilities

Password Utility

Verify.

If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it.

TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.

Utilities

Password Utility

To register a password for the power-on password functions:

1 In the 2 Touch 3 Touch

Search field, type Password Utility.

Password Utility (). User Password.

(Sample Image) User Password tab

4 Touch Set. 5 Enter your password, and then enter it again to verify. 6 Touch 7 Touch

Set. OK to save your password as a text file.

NOTE

8 Touch 9 Touch

Save. OK.

Deleting a user password

To cancel the power-on password function:

1 In the 2 Touch

3 Enter your password, and then touch 4 Touch

5 Touch 6 Enter the password, and then touch 7 Touch

Search field, type Password Utility.

Password Utility.

A pop-up screen appears asking for a password.

Delete.

An authority verification pop-up screen appears.

Delete.

OK to exit.

Utilities

Password Utility

Verify.

Utilities

System Settings

System Settings is the TOSHIBA configuration management tool available through the Windows operating system.

To access it:

1 In the 2 Touch

(Sample Image) System Settings screen – General tab options

Search field, type System Settings.

System Settings ().

The System Settings screen appears.

The System Settings screen may have the following tabs:

❖

General—Allows you to view the current BIOS version

or change certain settings back to their default values

❖

Display—Allows you to change various default settings

for the built-in display

❖

Boot Options—Allows you to change the sequence in

which your device searches the drives for the operating

system.

❖

Boot Priority—Allows you to configure boot priority

settings.

❖

Panel open/Power on—Allows you to turn on the

device when opening the display panel while the device is turned off.

❖

Power On By AC—Allows the device to turn on

when you plug the AC adaptor in.

❖

Keyboard—Allows you to access the wake-on

keyboard function, or to configure the function keys.

Utilities

System Settings

❖ Function Key—Allows you to set options for the

notifications from the Function key

USB

❖

❖ Legacy USB Support—Allows you to

enable/disable the keyboard/mouse/floppy diskette drive legacy emulation.

❖

Internal USB 3.0 Controller—Allows you to use

the internal USB 3.0 controller when enabled. If disabled the USB 3.0 ports function as USB 2.0 ports and save power.

❖

SATA—Allows you to set conditions for SATA

LAN

❖

❖ Wake-up on LAN—Allows you to enable/disable

Wake-on LAN (WoL) from shutdown.

❖

Built-in LAN—Allows you to enable/disable the

built-in LAN.

❖

Undock and Sleep—Allows the device to enter Sleep

mode after the undock operation when the lid is closed.

❖

Advanced

❖ Web Camera—Allows you to enable/disable the

Web Camera.

❖

SD Host Controller—Allows you to enable/disable

the SD host controller.

❖

Intel® Turbo Boost Technology 2.0—Allows you

to enable/disable the Turbo Boost Technology 2.0 function.

❖

Critical Battery Wake-up—Allows you to

enable/disable the system wake-up when remaining battery life is critical.

Utilities

TOSHIBA Recovery Media Creator

The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see

“Creating a recovery drive using Toshiba Recovery Media Creator” on page 43.

Service Station

The Service Station helps you keep your new device running at its best by notifying you when updated software, firmware, documentation or other information is available for your device.

The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station.

1 In the 2 Touch

3 Follow the on-screen instructions.

Search field, type Service Station.

Service Station ().

The Service Station screen appears.

TOSHIBA Application Installer

Utilities

NOTE

The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device.

To reinstall drivers and applications:

1 In the

2 Touch

You must have an Internet connection to reinstall applications.

Search field, type TOSHIBA Application

Installer.

TOSHIBA Application Installer ().

The TOSHIBA Application Installer window appears.

(Sample Image) TOSHIBA Application Installer selection screen

3 Touch the item you want to install. 4 Touch

Install, then follow the on-screen prompts to

complete the installation process.

Utilities

PC Health Monitor

The PC Health Monitor software program monitors device system functions such as power consumption, the cooling system and the 3D Accelerometer (available on certain models). It alerts users to specific system conditions via pop-up messages. It also tracks the usage of the device and related devices and logs service-relevant information on the device's internal storage drive.

The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication, docking, and USB information), date of initial system use, and also device and device usage (e.g.: power settings, battery temperature and recharging, CPU, memory, and temperatures for various devices). The collected information is not limited to the examples specified here. The stored data uses a very small portion of the total hard disk capacity (approximately 3 MB or less per year).

This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis.

Subject to the use restrictions above, the data logged on the internal storage drive may be transferred to entities located outside of your country or region of residence (e.g., European Union). Those countries may or may not have the same data protection laws or data protection levels as required by your home country or region.

You may disable the PC Health Monitor at any time by uninstalling the software via the Windows Control Panel. Doing so will automatically delete all collected information from the internal storage drive.

The PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply.

Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your device are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program.

This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1 Make sure the device is in Desktop mode.

If Something Goes Wrong

Problems that are easy to fix

NOTE

2 Touch and hold the Taskbar.

To change from Desktop mode to Tablet mode, touch the

Action Center ( ) icon in the Notification area, and

then Tablet mode tile.

A popup screen appears.

(Sample Image) Taskbar pop-up window

3 Touch Task Manager.

The Task Manager window appears.

4 Select the program or application you want to close, and

then touch

Closing the failed program should allow you to continue

working. If it does not, continue with the next step.

5 Close the remaining programs one by one by selecting

the program name, then select

Closing all programs should allow you to continue

working. If it does not, power off your device, and then

restart it. You may need to restart the system using the

see “Right side” on page 34.

End Task in the lower right corner.

End Task.

Reset button,

Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it.

If Something Goes Wrong

Problems when you turn on the device

These problems may occur when you turn on the power.

The device will not start.

Make sure you attached the AC adaptor and power cord/cable properly.

Press and hold the power button for at least 10 seconds. If you are using the AC adaptor, check that the wall outlet is

working by plugging in another device, such as a lamp. Verify that the device is on by looking at the ON/OFF

indicator light. If the light is glowing, the device is on. If it is not lit, try turning the device off and then on again.

If you are using an AC adaptor, verify that the device is receiving power from the external power source by checking the Battery indicator light located on the right side of the device. If the indicator is glowing, the device is connected to a live external power source.

The device displays the

FAILURE/Windows Error Recovery – Windows did not shut down successfully

To continue, select the appropriate option, if prompted. This can happen if the device was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down.

Data stored in the device’s memory has been lost. Data stored in the device’s internal storage drive may not be affected.

Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your device can be configured to warn you when the battery is running low see “Setting

battery notifications” on page 67.

If you are running on battery power, it is recommended that you do not leave the device in Sleep mode for long periods of time.

To charge the battery, leave the device plugged into a live wall outlet for several hours. For more information see

“Charging the battery” on page 63.

message.

WARNING RESUME

100

The Battery light is blinking.

The battery light is blinking when the device is on.

If Something Goes Wrong

Problems when you turn on the device

If the Battery light is blinking, try the following steps:

1 Connect the AC adaptor to a different power outlet,

preferably in a different room. If the device starts

normally, there may be a problem with the AC outlet

itself, or the voltage level available from it.

2 Verify that the AC adaptor is the correct unit for your

device model. The device may not be able to start from

an AC adaptor that is rated for less current (amperage)

than the device requires, even if the rated voltage is

correct, and the plug fits correctly in the DC-IN socket.

The labels on the underside of the device and the AC

adaptor show the specifications for voltage (“V”) and

current (“A”) for each device. The voltage level must

match exactly. The amperage rating of the AC adaptor

must be equal to or greater than that required by the

device.

3 The battery may need charging, may be depleted, or

may be defective. With AC power connected, turn the

device on, and then leave the device running for several

hours, which will deliver a slow, steady “trickle-charge”

to the battery. Once the battery has been trickle-

charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can

connect to Support Online by going to Toshiba support at

support.toshiba.com.

If the battery light is blinking when the device is on, this indicates a power mismatch. Do the following:

1 Check the OUTPUT specifications on the AC adaptor

(for example, DC 19V – 3.95A)

2 Check the INPUT specifications on the bottom of the

device.

The output specifications of the AC adaptor must match

the input specifications of the device.

3 If the specifications do

AC adaptor that shipped with your device. If the

specifications

“Contacting Toshiba” on page 127.

do match, contact Toshiba. See

not match, locate and use the

Toshiba WT20 User's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

This guide

Safety icons

Other icons used

Documentation

Your device’s features and specifications

Service options

Precautions

File management tips

Selecting a place to work

Features and components

Front

Back

Left side

Right side

Bottom

Setting up your device

Connecting to a power source

Charging the main battery

Using the device for the first time

Initial setup

Using the Start menu

Registering your device with Toshiba

To Shut down your device

To Restart your device

To place your device in Sleep mode

Adding optional external devices

Recovering the Internal Storage Drive

Creating a recovery drive using Toshiba Recovery Media Creator

Restoring from recovery media created by Toshiba Recovery Media Creator

Recovering from the Internal Storage Drive

Reset your PC

Installing drivers and applications

Using external display devices

Connecting an external device

Selecting video cables

Connecting an HDMI-compatible television or display device

Directing the display output

Customizing your device’s settings

Adjusting the quality of the external display

Caring for your device

Cleaning the device

Moving the device

Computing tips

Touch screen

Touch screen navigation

Mouse properties

Starting an app

Saving your work

Backing up your work

Toshiba’s online resources

Toshiba’s energy-saver design

Running the device on battery power

Battery Notice

Power management

Charging the battery

Monitoring battery power

Charging the RTC battery

Determining remaining battery power

What to do when the main battery runs low

Setting battery notifications

Conserving battery power

Power Plans

Using the eco power plan

Changing the main battery

Taking care of your battery

Safety precautions

Maintaining your battery

Disposing of your device

Traveling tips

Exploring the desktop

Finding your way around the desktop

Windows Store

Setting up for communications

Connecting your device to a network