Toshiba VP100 User Guide

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VOICE PRQCESSING-

VP 100

INSTALLATION &'

- _

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~v~A~NTENANcE MANUAL =-. -

.*-

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Toshiba

100

Installation & Maintenance

Manual

Section

1.1

1.2

2.1

- 2.2

2.3

2.4

2.5

3.1

3.2

3.3

3.4 Appendix A

4.1

4.2

4.3

4.4

4.6

4.7

4.8 4:9_

. . - 4.10=

Description Page

VP 100 Hardware Description.. Additional Subsystems..

....................................................................................................................

Chapter 1 Hardware

........................................................................................

.*-

. ................ l-l

I-6

Chapter 2 Preparing the Phone System

How the VP 100 Works with the Phone System.. Determining Necessary Changes Changes to Central OfFice Trunking.. Changes to the Phone System

Implementing the VP 100 on PBXs Without DIL Feature.. ................................................................ 2-l 2

.....................................................................................................

................................................................................................

.........................................................................................................

.............................................................................

2-l 2-4 2-5 2-7

Chapter 3 Configuration Applications Terminal (CAT)

VP CAT Overview Laptop PC Description and Setup..

VP 100 Software Package Installation .............................................................................................. 3-8 .

Communication with the VP 100.. ..................................................................................................... 3-12

DOS Commands

.............................................................................................................................

............................................................................................ _‘-._..

...............................................................................................................................

3-l 3-7

3A-1

Chapter 4 Installation

Receiving the VP 100.. Installation Requirements..

PBX Preparation ............................................................................................................................... 4-7

Terminal Communications Establishing Communications.. VP 100 Installation S&ware Installation

Connecting the Phone System with the VP 100 ............................................................................... 4-26

VP 100 Testing

Testing the Installation and Telephone Changes.. ............................................................................ 4-36

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. ..............................................................

. ........................................ 4-8

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4-l 4-5

4-l 1 4-l 7 4-24

4-27

5.1

5.2

5.3

5.4

5.5

5.6

5.7

5.8

5.9

5.10

Chapter 5 Reports

Listing and Clearing Reports.. System Performance Report..

Network Traffic Report ...................................................................................................................... 5-13

User Statistics Report User Message Statistics User Calling Statistics

Disk Usage Report ............................................................................................................................ 5-22

Port Statistics Mailbox Usage

User Status Detail ............................................................................................................................. 5-28

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(Continued)

5-l 5-4

5-17 5-l 8 5-20

5-24 5-27

Toshiba VP 100 lnstallafion & Maintenance~Manual

Table of Contents

Section

6.1

6.2

6.3

6.4

6.5

6.6

6.7_

6.8

6.9

6.10

7.1

7.2

7.3

7.4

7.5

7.6

7.7

7.8

7.9 Appendix A Appendix B

Description

Chapter 6 Maintenance

Preventive Maintenance Command Diagnostics

Call Processing Trace. Traffic Peg Count Table Boot Hardware Errors VP 100 System Diagrams. Hardware Replacement.. VP

Summary

........................................................................................................................................

ROM Diagnostics..

....

100 Component

............

........................................................................................................

.........................................................................................................................

......................................................................................................................

....................................................................................................................

................

............................................................................................................................

.....................................................................................................

..... ..-...................-...................-....................._........................................_

........................ ..-..........*............-.......~.

Descriptions

and

Chapter 7 Procedures

CAT Menu Options._. Backup Procedures Restore Hard Hard Disk Drive Upgrade Procedure System Software Update Procedure

Electronic Feature Delivery/Removal _ Session CAT System Serial Number Subdirectories Data Transfer Messages

Procedures

Disk Drive

Review and

Hard Disk

.........................................................................................................................

.... ..-.................................................................................................................__

..............................

Replacement Procedure

File

Maintenance

Drive Operations

...................................................................................................................

...........................................................

.*-

......................................................

Parts Number.. ...................................................................

.... ..-............_~.........................................-......._

.........................................................................................

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..~.~.................................__.

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. .._ ................. ..m......m..........__

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Page

6-l

6-2

6-8

6-19 6-26 6-37 6-38

6-42

6-46 6-54

7-1

Y-1 0 7-l 8 7-34 7-40 7-45 7-49 7-50 7-60

7A-1 78-l

Chapter 8 Standard DTMF Integration

......................................................................

.............................................................................................................

Chapter 9 Adaptive Integration

Integration

........................

Responses for

..................................................................................................

...........................................................................................................

Integrated

Calls..

..........................

....................................................................

. .

...................................................

8-l 8-2 8-3

9-l 9-3

9-6

Standard DTMF integration vs. Adaptive Integration.. Standard DTMF Integration.. VP 1 OO/PBX Interaction in Standard DTMF Integration

Adaptive Types of Adaptive Integration

100 System

8.1

8.2

8.3 -

. .

9.1

9.2

9.3

Chapter 10 Centrex SMDVSMSI Adaptive Integration

10.1

10.2

10.3

10.4

10.5

10.6

Centrex Centrex SMDI Limitations

Centrex VP 100 Configuration for Centrex SMDI VP 1 OO/Centrex Installation.. SMDI

SMDI

Operation..

Configuration

Call Records..

.................................................................................................................

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10-l IO-4

O-6

1 o-7

-10-13

.lO-14

Toshiba VP100

Manual

Installation &

Maintenance

Figure

l-l l-2

2-l

- - 2-2 2-3 2-4 2-5

3-1

4-l 4-2 4-3

4-4 4-5

Table of Contents -

Description

Chapter 1 Hardware

VP 100 Cabinet Inside Front View . .._ . . . . . . . . . . . .

AUX Connector . .._ . . . . . . . . . . . . . . . . . . . . . . . . . . . .

_ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . __.____

:................................. _ _.....___ _ . . . . . .._.._....._...

Figures

.*-

*......__...__..__.

Page

1-2 l-7

Chapter 2 Preparing the Phone System

All Incoming Calls Answered by the VP 100.. Incoming Calls Split Between Console and the VP 100.. Sample Agency Letter for CO Changes Service Provider Letter

Using Call Diverters to Direct Incoming Calls to the VP 100 ............................................................. 2-13

.......................................................................................................................

...................................................................................

..................................................................

............................................................................................

2-2 2-3 2-6

2-10

Chapter 3 Configuration Applications Terminal (CAT)

Back View of a Floppy Diskette Write Protect . . . . . . . . . . . . .._.....................

_ . . . . . . .._....._..................... ______

3-11

Chapter 4 Installation

The VP 100 Cabinet Front View The VP 100 Hardware Components and Their Mounting Locations..

VP 100 Cable Connections.. .............................................................................................................

The VP 100 Mounting Locations..

VP 100 Bottom View of Metal Case..

........................................................................................................

............................................... 4-4

.....................................................................................................

................................................................................................

4-3

4-10 4-18 4-26

Chapter 6 Maintenance

6-l 6-2 6-3

8-4

. .

6-5

S-6’ 6-7

6-8

Alan-n Test Flow ................................................................................................................................

Traffic Peg Count Table The VP 100 Cabinet Front View..

The VP 100 Front View of Metal Enclosure ...................................................................................... 6-44

The VP 100 Bottom View of Metal Enclosure ................................................................................... 6-45

The VP 100 Components and their Mounting Locations..

The VP 100 Cable Connections.. ...................................................................................................... 6-48

OCC Assembly

..................................................................................................................................

....................................................................................................................

......................................................................................................

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..................................

6-l 6 6-36 6-43

6-47

6-53

Chapter 8 Standard DTMF Integration

8-l 8-2

VP lOO/PBX Interaction - Standard DTMF Integration, Primary and Secondary Answering .____...__

VP lOO/PBX Interaction - Standard DTMF Integration, Secondary Answering Only ._..__...._

_ .__.__..__

8-3 8-4

Chapter 9 Adaptive Integration

9-l 9-2

VP 1 OO/PBX Interaction in Enhanced DTMF In-band Integration Environment _..._._.._ _ . ..___....________.__

VP lOO/PBX Interaction in RS-232C Data Link Integration Environment . ..__.._.._.._...___.....................

9-3 9-4

Chapter 10 Centrex SMDVSMSI Adaptive Integration

10-l

The VP 100, SMDI, and Centrex Connection _.._...._......._.................................................................. 1 O-2

(Continued)

Toshiba VP 100 installation & Maintenance-Manual

Table of Coritents - Tables

Table

l-l l-2

4-1 4-r 4-3 4-4

4-5

6-1 6-2 6-3

Description

Chapter 1 Hardware

VP 100 Subsystems.. Alarm Relay Operation.

........................................................................................................................

.....................................................................................................................

Chapter 4 Installation

Installation Equipment Required .:

RS-232C Pinouts for a 9 Pin Connector.. .....

Boot ROM Diagnostic Error Messages.. .....

Full Startup Process

Testing Equipment

..........................................................................................................................

............................................................................................................................

.....................................................................................................

....................................................................................

.......................................................

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Chapter 6 Maintenance

Abbreviations for Channel/Port State

Hardware Error Types and Remedies

Disk Drive Assembly Numbers ..........................................................................................................

.........

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Page

.*-

1-3 l-7

4-6

4-9

4-21 4-23 4-27

6-14 6-39 6-50

HARDWARE

.--

Chapter Contents

Section

1.1

1.2

Figure

1 ii=-

l-2

Table

Description

VP 100 Hardware

VP 100 Cabinet.. Subsystems.. Main Board Option Control Power Supply Hard Disk tine Interface

Additional Subsystems..

Terminal Ports

Auxiliary Connector

Description

..............................................................................................................................

(MB)

Chip (OC(;)

(PS) .....................................................................................................................

(HD).

Card (LIC)

............................................................................................................................

...........................................................................................................

..................................

.....................................................................................

........................................................................................................................

........................................................................................................

..........................................................................................................................

............................................................................................................

....................................................................................................................

(AUX)

.........................................................................................................

Page

l-l l-l l-3 1-4 l-4. l-4 l-5 l-5 l-6 l-6 l-6

Figures and Tables

Description

VP 100 Cabinet

AUX Connector _..._.........................................................................

Description

Inside Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

_ _..___..__._.. :‘._............._..._...............

Page

l-2 l-7

Page

l-l

l-2

100 Subsystems .._...........................................................

Alarm Relay Operation _._........_........................................................................................ __ .__.____.___..._

_ . . . . . . . . . . . . . .._...........................................

Toshba VP Systems Release 6.1 Cc-rmbe. 199’2

l-3 l-7

The HARDWARE chapter discusses the VP 100 hardware architecture.

..-

this chapter, you will find the following:

Quick Reference Guide containing the system specifications for the VP 100.

Oven-iew of the VP 100 hardware.

- _

Diagram of the front view of the VP

Description of the VP 100 subsystems.

100

cabinet.

INTRODUiTlON

Toshiba VP Systems Release 6.1 December, 1992

- Quick Reference Guide

.‘-

. Hardware

Mailboxes

- _

Messages

_. _

System Capacity (per cabinet)

Voice Storage Storage

Ports Port Increments

Maximum Cabinets per System

Classes of Service

Cabinet DiFnensions

VP 100 System Specifications

Up to 500 per cabinet, depending on call traffic and volume, and duration of

calls.

Maximum number: Maximum length:

32 per mailbox - configurable by COS

3.0 hours - configurable by COS

11 hours per cabinet; 110 hours per system

2-8 2

128

Height: Width: Depth:

19.5 inches (49.5 cm.)

12.75 inches (32.5 cm.)

5.75 inches (14.5 cm.)

Cabinet Weight

Electrical Requirements

Remote Alarm

Environmental Requirements

30-40 pounds

(13-l

8 kg) maximum, depending on configuration.

1 IO-240V; 50 Watts maximum.

Meets IEEE-587-1980 power disturbance immunity specifications.

Automatic call out to configured number Additional alarm indicators: Red LED. relay closure.

Temperature:

65-80 F

(18-27

C). System sends alarm lvhen it

reaches 105F and shuts down at 113F. Humidity: Flooring: Dust: Corrosive Gasses: Electrostatic Discharge:

20%-850/o (non-condensing).

Suitable for office or equipment room environment.

No visible accumulation within 24 hours.

Less than 10 PPM.

Withstand up to 25 KV.

Toshiba VP Systems Release 6.1

Ccirr-her. 7 992

Qu_ick Reference Guide

..-

VP 100 System Specifications

.‘--

Hardware

Cabinet Placement

Wall-mounted.

- _

Heat Dissipation

PBX Interface

Maxjmum 200 BTU/hr. per cabinet, cooled with one 3” fan_

Ports: 2 - 8; 2500-type

lines

(RJl

for each cabinet.

_. -

Direct Terminal Access

Remote Terminal Access

Serial Port Data: RS-232C:

Modem: integral, toll quality, auto-answer, 300/1200 baud; one each per

auto-baud select up to 38,400 baud.

cabinet, accessible through any port.

Time of Day Clock

Located on the main board. When the main power is not applied, maintains real time for up to 40 days by using battery backup.

Registrations

FCC DOC

UL File Number

Sah?@ Approvals

EMI Emissions

Complies with FCC part 68 - EQ99TB-60697-VM-T. DOC Certification number (Canada) - 8833440A.

E82470.

UL, CSA, and TUV approved.

. .

Complies with FCC part 15, class A, VDE class B.

Toshiba VP Systems

Release 6.1

December, 1992

HARD\‘, ?RE

1-l

1.1

- _

VP 100 HARDWARE DESCRIPTION

This section provides an overview of the VP.100 hardware. The VP 10 cabinet viewed irom the front with- the plastic case removed and the metal enclosure opened is shown in Figure l-

VP 100 Cabinet

The VP 100 is contained in a two-part enclosure:

Outer Enclosure

The outer enclosure is a plastic case. The case is intended as a cosmetic enclosure. It hinges at the top and rotates down ok-er the

.metal enclosure. The plastic case locks at the bottom. On the inside

of the plastic case, a storage place is provided for a configuration diskette and one spare fuse.

Each VP 100 cabinet is shipped fully assembled. The cabinet specifications are as follows:

_ Height:

Width:

19.5 inches (49.5 cm.)

12.75 inches (32.5 cm.) Depth: 5.75 inches (14.5 cm.) Weight: 30-40 pounds (13-18 kg.)

. . _

Inner Structure

The inner structure is a metal enclosure. The function of the metal enclosure is to provide good mechanical support for all the internal subassemblies. This enclosure also provides an EM1 and E.SD shield.

Toshiba VP Systems

Release 6.1

~~sernbW. 1992

installation and Maintenance Manual

1-2

- Hard Disk Mounting

Pin 1

/Indicator 11

Sjcrews

, Hard Disk

14 /II II

I I,,,_/,

Fan Mounting

1 I /

II \\

1 Fan

Power

SUPPlY

Power

. .

Toshiba VP Systems

Release 6.1

Figure l-l VP 100 Cabinet Inside Front View

December. 1992

Subsystems

Table

1-l

lists each VP 100 subsystem nams. abbreviation, part number, and a brief‘

description.

Table l-1 VP 100 Subsystems

HARD\:‘XRE

l-3

. .

- _

Subsystem

(Abrev)

Main Board (MB)

Power Supply (PS)

Hard Disk Drive (I-ID)

2.5 hour 6 hour

11 hour

Hard Disk Drive 6 hour

Line Interface Card (LIC)

2-Port

Part

Nutiber

200-0147-001

Description

Single processor, 300/l 200 baud modem.

.*-

Meg RAM, 4 LIC slots, 1 expansion slot. Supports one disk drive only. The oprion ControI Chip (OCC) is located on the _&in Board. Two serial I/O ports.

200-0144-011

110 VAC - 240 VAC, & 40 VDC - 55 VDC. No adjustments necessary. Power switch, IEC connector, fuse and fuse holder are built into the PS.

SCSI hard disk drives for storage of voice

200-0143-001 200-0143-002 726-0124-001

messages, prompts, system ctinfigutition data, and system software. No separate disk controller board.

200-0143-003 No separate disk controller board.

100-0055-001 A two-wire loopstart, 2500 set telephone

line interface card.

Fan

ZOO-01 56-001

Internal fan improves the cooling in high temperature environments, such as telephone system rooms. The fan is intended to operate 24 hours a day, as long as the unit has power.

. .

X11 of the field replaceable parts are designed to be removed and replaced without full! removing any screws:

The LIC slides out.

The PS is removed by loosening four screws and sliding it out.

The HD is removed by loosening four screws and sliding it out.

The fan is removed by loosening three screws and sliding it out.

The metal enclosure cover hinges at the bottom and rotates down after loosenins the four screws.

Toshiba VP Systems Release 6.1

C5.cwrb.x 1992

Installation and Maintenance Manual

1-4

- _

_. -

Main Board

(MB)

The Main Board (MB) is the master control unit for the VP 100. The >lB contains a microprocessor with ROM (Read Only M.emory) and 1 Megabyte R-Ah1 (Random

Accss

Memory), and two serial I/O ports..

The MB contains the system time-of-day clock which is backed-up by battery. The battery maintains the correct time through power loss for up to 40 days.

.*-

The main features of the MB are:

Microprocessor.

1 Meg RAM.

4 line card slots.

1 expansion slot.

300/l 200 baud modem.

The VP 100 is provided with an internal 300/1200 baud modem, which is used for remote

testing and maintenance. You may communicate with the VP 100 through the internal modem by using a 103A or 212A compatible modem-equipped terminal. The modem can be accessed through any of the line ports on the VP 100.

Option Control Chip (OCC)

The Option Control Chip (OCC) is a non-volatile RAM component that stores optional features. This component retains memory permanently, even in the case of power interruptions.

The OCC is programmed by Toshiba when the system is configured for shipment. All optional features are added and removed Gmotely by Toshiba. The OCC is located on the Main Board.

The OCC must alwa?-s remain with the system it was purchased for. If the Main Board requires replacement, the OCC must be transferred from the old Main Board to the replacement Main Board. Refer to MAINTENANCE, Option Control Chip Replacemen‘i, in this manual.

Power Supply (PS)

The Power Supply (PS) provides all the DC voltage requirements for a maximum configured system. The supply input voltage range is:

1OOVAC - 24OVAC.

48VDC.

Toshiba VP Systems

Release 6.1 December. 1992

HARDW>:;IE

There are no straps or jumpers to be changed to select the different input ranges. The power switch. IEC connector. and fuse are built into the power supply. The power supply ha- two LEDs with the following functions:

Green

Red

If ON, power is on.

If OFF, there is no power.

ON during power up BOOT ROM diagnostic f&ting or u-hen hardware errors have occurred.

Flashing slowly during auto-baud detect.

If the red LED is ON during normal operation, it indicates an alarm condition.

OFF when system is functioning and no hardware errors have been detected.

l-5

_. _

._ _

Hard Disk (HD)

The VP 100 uses a specially formatted 40,80 or 120 megabyte embedded SCSI- hard disk. There is no separate disk controller board. The VP 100 supports one disk only.

Line Interface Card (LIC)

The Line Interface Card (LIC) provides a microprocessor-controlled interface to the PBX extensions. Each LIC has two ports which connect to PBX extensions via line cords. The LIC contains necessary circuitry for ring detection, dial tone detection, and signal power measurement allowing up to 30dB of gain for recording messages. There is one DTMF receiver for each port.

The LIC is a two-portstandard 2500 set interface with three LEDs on the card. The LED functions are:

Red

. .

If ON, card is RESET or BAD.

If OFF, card is OK.

Yellow

There is one yellow LED for each channel.

The LED is ON kvhen the channel is in use.

The upper yellow LEDs are for the odd numbered ports: and 7.

The lower yellow LEDs are for the even numbered ports: 1. -t. 6. and 8.

Toshiba VP Sys!ems

Release 6.1

3. 5.

DKw-ber 1992

installation and Maintenance Manual

1-6

1.2

ADDITIONAL SUBSYSTEMS

The follo\ving describes other hardware aspqcts of the VP 100. -

Terminal Ports

.*-

There are two terminal ports, TERM 1 abd TERM 2, which are used for terminal acceti and RS-232C integration. respectively. The two interface cables Toshiba provides for connection to these ports are the:

Laptop Interface cable

Terminal Interface cable

Both cables are forked; the single end connects to the laptop for the Laptop interface cable, or

to a terminal for the Terminal interface cable. The forked end connects to a VP 100.

TERM1

Terminal Port

TERM 1, on the VP 100 can connect to a 103A/212A-compatible modem or provide an RS-232C serial connection. It supports EIA standard RS-232C serial, asynchronous (ASCII) data with 7 data bits, 1 stop bit, and even parity at the following baud rates: 300. 6001 1200,2400,4800,9600, 19200, and 38400.

TERM2

Terminal Port 1 is used for special applications involving PBX integration. If a terminal is attached to this port by mistake, the VP 100 responds with:

PLEASE USE COXNECT’OR FOR TERMINAL #I

Refer to INSTALLXTION, for RS232C pinouts and cables, and CONFIGURATIOl’ APPLICATIONS TERhIINAL, in this manual.

Auxiliary Connector (AUX)

Toshiba VP Systems

Release 6.1

The VP 100 uses an S-pin circular DIN-type connector for alarm relay connection and future enhancements. The XUX connector allows additional signals to be transmitted to and from the

December. 1992

HARDWME

VP 100. Currently. the only supported function is the alarm relay. Ths other pins on tis AUX

connector

are resen-sd for future applications.

l-7

Relay Return

Relay d

Figure 1-2 AUX -Connector

B Alarm Reiay Operation

The following rable lists all possible states of the contacts on the alarm relay.

Table I-2 Alarm Relay Operation

State

Normal, Power ON

Power Failure

System Reser

Hardware Error Detected

Test Alarm (command)

Alarm Relay Electrical Requirements

The following are the alarm relay electrical requirements.

\Iaximum Voltage - 48 VDC or 50 VAC.

llaximum Current - 1 amp.

I Sxrw head nof to be more than .35”.

mmnt

the

VP 100 cabinet.

Action

Contacts open

Contacts closed

Contacts stay closed momentarily, rhen open

Contacts closed (contacts reopen when hardware error is cleared)

. .

Contacts closed (contacts reopen when hardware error is cleared)

sure you have everything necessary if molly-bolts are

required

- _

Section

2.1

2.2

2.3

2.4

2.5

PREPARING THE PHONE SYSTEM

Chapter Contents

Description

How the VP 100 Works with the Phone System

Interfaced Integrated

Answering Incoming Calls ..........................................................................................................

Acting as a Message Center ......................................................................................................

Determining Necessary Changes Changes to Central Office

Additional Trunking

Splitting Trunk

Ordering CO

Changes to the Phone System

The VP 100

Called Extensions..

Trunks ........................................................................................................................................

Trunk Redirection.. Trunk Selection Ordering Phone

Implementing the

Upgrade the PBX to a Feature Package Offering the DIL Feature

Use DID Numbers

Place the Console in Night Mode..

Arrange for Trunks to

Installations .............................................................................

Installations

Groups.. ..............................................................................................................

Trunking Changes..

Port Extensions

VP 100 on PBXs Without

...............................................................................................................

..............................................................................................

Trunking

.....................................................................................................................

...........................................................................

..........................................................................................................................

System Changes..

......................................................................................................................

Call Divert to

..................................................................................................

...............................................................................................

.........................................................................................................

......................................................................................................

............................................................................................

.............................................................................................

the VP 100 Ports..

...............................................................................

DIL Feature..

................................................................

.......................... .‘:.

~...................... ...........

. .........................................

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I ......

Page

2-1 2-l 2-l 2-2 2-3 2-4 2-5 2-5 2-5 2-6 2-7 2-7 2-8 2-8 2-8 2-9

2-9 2-12 2-l 2 2-l 2 2-13 2-l 3

Figure

2-l 2-2 2-3 2-4 2-5

Figures

Description

VP 100 .....................................................................................

All Incoming Calls Answered Incoming Calls Sample Agency Service Provider Using Call Diverters to Direct Incoming Calls to the VP 100

Split Between Console

Letter for CO Changes..

Letter..

by the

and the VP 100..

..........................................................................................

....................................................................................................................

..................................................................

.............................................................

Toshiba VP Systems Release 6.1 Ce-rember. 1992

Page

2-2 2-3

2-6 2-10 2-13

INTRODUCTION

The VP 100 works with PBXs, Centrex, most hybrids, and some key systems. For convenknce, this manual usesThe terms “phone system” and “PBX” to refer to any telephone system that works with the VP 100. The

terms

“extension” and “station” are used interchangeable.

This chapter discusses the VP 100’s connection to the phone system, the changes required. and how to order them. It assumes familiarity with some PBX concepts.

Changes need to be made to the phone system for the VP 100. Some are changes to the PBX, others are done in the Central Office (CO). This may require lead time. Work with the client to determine who will make the changes and how long they will take. Prepare a schedule so everyone knows who is doing what and the date each item is required.

PREPARING THE PHONE SYSTEM

i-l

HOW THE VP 100 WORKS WITH THE PHONE SYSTEM

Connections to the phone system vary depending on whether the installation is interfaced or

integrated.

The following. describes the.various options.

Interfaced Installations

Each VP 100 port is connected to a ZOO-type single-line, touchtone PBX extension. A standard four-conductor modular line cord connects the RJI 1 jack on the VP 100 line card to the PBX extension RJI 1 jack. A PBX extension connected to a VP 100 port is referred to as a port extension.

In order for the VP 100 to extend calls correctly, each port extension must be configured in the PBX to receive calls, place them on hold, initiate, transfer, and reconnect calls.

.A VP 100 port is in use during the entire time it takes to answer a call, dial the extension the caller entered, and connect the caller to the requested extension. When the called party answers, the VP 100 connects the caller to that extension and drops out of the connection. The VP 100 port is then free to handle another call. When the called extension is busy or does not answer, the VP 100 port remains occupied while calling another extension or taking a-message.. _A VP 100 port is in use when employees are listening to or sending messages.

Port extensions answering with the same company greeting and answering mode are placed iu a hunting arrangement within the PBX. The hunt group may be circular or linear (terminal) according to the requirements of each particular PBX. This assures that callers are answered by the first available port.

.*-

._._ .-_

The mode (AX, CX, or MX) of the VP 100 port determines how calls are answered by the VP 100. Refer to the

Integrated Installations

Different methods are used to integrate a telephone system with the VP 100. In some cases. a combination of these methods may be used for full integration.

Integration is the ability of the telephone system, when the call is not answered by the VP 100. to route or forward a call with information that identifies the extension number the call was intended for, and in some cases, the extension number of the person initiating the call.

In-band Integration

In-band integration is the ability for a telephone system to send DTMF tones that identif>the extension number for a forlvarded call to the port extension answering the call. In-band signalling may include the condition (busy, ring-no-answer, or direct) for the call. In

Configurafion

manual - PORTS.

Installation at-d Maintenance Manual

2-2

certain installations, DTMF may be used to turn ON or OFF message waiting indicators when messages are left or when the mailbox is entered.

RS-232C

Integrations

RS-232C integrations are similar to the Bell Operating Company’s (BOC) Simplified LMessage Desk Interface (SMDI). The SMDI or RS-232C interface provides the directory number, or PBX extension number of the called extension from which aKincomins call was forwarded, to the message desk. If the call originated in the same CO or PBX. the directory number or extension numb& is sent to the message desk.

The condition or reason the call was forwarded to the message desk, as well as the port or member of the hunt group the call is being sent to, is included in the protocol. Message waiting indication may be turned ON or OFF over RS-232C connections for most installations.

Answering Incoming Calls

The VP 100 can answer all or a portion of a company’s incoming calls. Trunks can be directed to the VP 100 hunt group instead of the operator through a PBX feature. This feature, often called DIL (Direct In Lines), allows trunks to be directed to a specific extension or hunt group instead of the console.

The PBX may be set up to direct al1 or only some incoming trunks to the VP 100.

For example,

the main company number may go to the attendant, while a second trunk group, with a different

listed directory number, can be directed to the VP 100. Ports answering incoming calls are

configured in AX mode.

Figure 2-1 is a block diagram of the VP 100 connected to the phone system where all incoming

lines are directed to it. Arrows denote hunting.

Figure 2-1 All Incoming Calls Answered by the VP 100

Toshiba VP Sysems Ran 6.1

December. 1992

PREPARING THE PHONE SYSXM

Figure 2-2 is a block diagram,of the VP 100 connected to a phone system that has in<c7ming lines split between the console and the VP 100.

Arrows denote hunting.

.‘-

2-3

_. -

‘I

._ _ .-=

Figure 2-2

-a Acting as a Message Center

The VP 100 can also be set up to answer forwarded calls and act as a message center. For example, a company with’centrex service already has a means of getting calls dire&\- to a

station. When the station is busy or does not answer, the station can be forwarded to I, VP 100

hunt group to take a message. Ports receiving forwarded calls are configured in CX mode. The

VP 100 does not attempt to call the extension number entered by the caller but imme&tely goes to that extension’s mailbox and offers to take a message.

The attendant may also extend callers to a VP 100 port to allow them to leave a voice message.

This port is configured as MX mode. As with CX mode, it does not call the extension number entered but goes to that extension’s mailbox and offers to take a message.

Incoming Calls Split Between Console and VP 700

Toshiba VP Systems

Release 6.1

:e.:-;mwr 1992

2-4 installation and Maintenance Manual

2.2

- _

DETERMINING NECESSARY CHANGES

A survey of the existing phone system. is done durin, process. From the descriptions of the application(s), decisions are made about how_the VP should be used. Refer to the

Product Description

questions to ask during the survey.

Use the results of the survey and the type of application to determine the necessary changti. Schedule and track these changes using the checklist found in the INSTALLATION chapter. Testing the Installation and Telephone Changes.

For convenience, we separated CO trunk changes from PBX changes. The following sections discuss changes that may be required and guidelines for ordering the changes for both CO uunking and the PBX.

0 the initial phase of the implementation

100

manual - IMPLEMENTATION for a list of

Toshiba VP Systems Retease 6.1

December, 1992

PREPARING THE PHONE SYSTEM

2-5

2.3

- _

_. _

CHANGES TO CENTRAL OFFICE TRUNKiNG

Central Office (CO) changes may be needed t-o:

Add trunking capability.

Change the order of trunk hunting.

.*-

Create new trunk hunting groups.

Add, change, or delete InWXTS (l-800) services.

Add, change, or delete DID or Centrex services.

Split the hunt group (directory listed number), allowing some trunks to be directed to the console and some to the VP 100.

Additional Trunking

The specific number of PBX lines and trunks depends upon the number of VP 100 porrj and the. desired tnmking arrangement.

Although the VP 100 port drops off after it transfers a call, the CO trunk is still occupied

during the entire call. When you decide how many trunks to direct to the VP 100, remember each trunk is occupied,from the time the call is placed until the caller hangs up_ As a result. the VP 100 can answer incoming calls from more trunks than it has ports.

Determine how many trunks to direct to the VP 100 by using PBX traffic data and the traffic

engineering tables. The tables are designed to help decide how to use the VP 100 most effectively for a given situation. ‘After collecting the traffic data, it may be necessary to order changes from the telephone company to add or alter the number of trunks.

Splitting Trunk Groups

If one two-way trunk group will be separated into two or more groups, the rotary hunting of the trunks must be changed.

The VP 100 only handles incoming calls. If the trunks the VP 100 answers are two-way trunks.

(also used for outgoing calls) make sure that sufficient trunks are available for both incoming

and outgoing calls. Additional trunks or changes to the type of trunks may be advisable.

Toshiba VP Systems

Release 6.1

Csrrmber. 1992

lnstalla:~in and Maintenance Manual

2-6

‘,

Ordering CO Trunking Changes

Contact the customer about making arrangements for changes in ti-unking Typically. these

changes require significant lead tive. The CO requires an agency letter from the customer authorizing you to act on their behalf.

Figure 3-3 is a sample agency letter you may want to use.

DATE:

TO:

ATTENTION: Supervisor

On this date we have entered into a contractual agreement with (the VP 100 supplier) to be our communications representative relating to all voice

grade telecommunication needs. This agreement is for an indefinite period.

All concerned operating telephone companies and other common carriers

.*-

(The VP 100 supplier)

may order connection and disconnection of telephone-company provided services and equipment We hearby acknowledge that (the VP

100 supplier)

may obligate us for installation and

other charges that may appear on our telephone bill.

This authorization does not preclude our ability to act on our own behalf as necessary.

Please contact

phone number, and extension)

(contact name) of (the VP 100 supplier) at (address,

if you have any questions.

. .

(CUSTOMER’S NAME) (TITLE) (COMPANY)

Figure 2-3 Sample

Agency Letter for CO Changes

Toshiba VP Systems

Release 5 7

December. 1992

PREPARING THE PHONE Sh’S-EM

2-7

2.4

- _

CHANGES TO THE P.HONE SYSTEM

Changes may be requirsj to the following:

The VP 100 port extensions.

Called extensions.

Trunks.

- Redirection.

- Selection.

Additional equipment ma)’ be required before these changes can be made. Most changes ane to the PBX database.

The VP 100 Port Extensions

Connect and configure the port extensions using the following steps:

.--

1. Designate one 2500-type, single-line, touchtone extension for each VP 100 port. _%ldirional PBX line circuits may be required.

2. Terminate each of these extensions on an RI1 1 or equivalent jack. Clearly mark exh jack with the extension number.

3. Assign a PBX class of service to these extensions permitting them to:

Initiate calls.

Receive (incoming) calls.

Place calls on hold.

Transfer calls.

Forward calls.

4. Remove any type of call waiting features from the VP 100 port extensions.

t@ If configuring ports for outcalling to network locations for off-site message

notification or for off-site alarm calls, make sure the port extensions are not restricted from making calls to these locations (e.g., toll restriction).

5. Set up a hunt group for each group of port extensions configured to answer in the -Jrne way (company greeting, intercept position, mode). Where possible. make these cir<:ular hunt groups.

Toshiba VP Systems

Release 6.1

:~_r:;rnbe, 1992

lnstal~ation and Maintenance Manual

2-8

t@? In cases Lvhere thePBX queues calls to a busy hunt group and no overflow position

can be defined, you may want to set up a “terminal” hunr group with the arrendsnt. if possible. or other intercept position as the last member of the hunt. When all the

100

ports are busy, calls hunt to this last member of the 2roup for answer.

Record the pilot number for each hunt group. Depending on the PBX type_ the pilot number may be either:

VP _

- _

_. _

A phantom number with no actual extension appearance.

The first extension of the hunt group.

.‘--

Make the hunt group number easy to dial and easy to remember, since employees use this

number to access the VP 100. Some phone systems permit single-digit access to hunt groups. For example, employees need only dial g to reach the VP 100.

6. Determine how to set up a fail-safe answering position based upon features available for the PBX type. This may be either programmed in the PBX as an overflow situation or by call forwarding the hunt group pilot or member txtensions. If none of these are permitted, refer to item 5 (above).

Called Extensions

Because the VP 100 provides call coverage for busy stations, any type of call waiting] feature provided by the PBX is not required. Remove this feature from the PBX configuration for extensions called through the VP 100. PBX call waiting can mislead the second caller who hears that the extension doesn’t answer instead of hearing the true busy status.

Remove any system call forwarding for call coverage (to a message center, etc.).

._ -

Toshiba VP Systems

Release 6 t

Trunks

Possible changes to the PBX trunk programming include redirecting trunks to the VP 100 and assuring any trunking changes do not affect the selection of trunks for outgoing calls. 90 changes need to be made to the DID trunking or programming in the.PBX.

Trunk Redirection

Trunks are directed to the VP 100 via a PBX feature. Many PBX manufacturers call this feature DIL, Direct In Lines, or DIT, Direct In Trunks. If the phone system does not provide a DIL - type feature, refer to Implementing the VP 100 on PBXs Without DIL Feature in this chapter. If you are trying to determine the appropriate feature, first look for DIL, the most commonly used name.

When a busy station receives a second call, notification of the second call is given by a tone tha1 indicates a call is waiting. The busy station may ignore the tone or place the first call on hold to ans\ver ths second. The notification tone is only heard by the called person and the caller hears ringing instead of a busy tone.

December. 1992

PREPARING THE PHONE SY_=-Zkl

2-7

2.4

- _

CHANGES TO THE PHONE SYSTEM

Changes may be require; to the following:

The VP 100 port exr?nsions.

Called extensions.

Trunks.

- Redirection.

- Selection.

Additional equipment ma_v be required before these changes can be made. Most changes are to the PBX database_

IU The VP 100 Port Extensions

Connect and configure the port extensions using the following steps:

._ -

1. Designate one YKLtype, single-line, touchtone extension for each VP 100 port_ _Uditional PBX line circuits may be required.

2. Terminate each of these extensions on an

RJl 1 or equivalent jack. Clearly mark esh jack

with the extension number.

3. Assign a PBX class of service to these extensions permitting them to:

Initiate calls.

Receive (incoming) calls.

Place calls on hold.

Transfer calls.

Forward calls.

4. Remove any type of call waiting features from the VP 100 port extensions.

6~ If configuring ports for outcalling to network locations for off-site message

notification or for off-site alarm calls, make sure the port extensions are not restricted from making calls to these locations (e.g., toll restriction).

5. Set up a hunt group for each group of port extensions configured to answer in the c-tme way (company greeting, intercept position, mode). Where possible. make these circular

hunt groups.

Toshiba VP Systems

Release 6.1

:+::tmcr ,992

/nsta//ab;on and Akmienance Manual

2-8

In cases

where the PBX queues calls to a busy hunt group and no overflou position can be defined, you may want to set up a “terminal” hunt group with the ansndanr. if possible. or other intercept position as the Iast member of the hunt. When 211 the VP . .

100 ports are busy. calls hunt to this last member of the 3oup for answer.

Record the pilot number for each hunt group. Depending on the PBX type! the pilot number may be either:

_. _

phantom number with no actual extension appearance.

The first extension of the hunt group.

.*-

Make the hunt group number easy to dial and easy to remember, since employees use this number to access the VP 100. Some phone systems permit single-digit access to hunt groups. For example, employees need only dial

to reach the VP 100.

6. Determine how to set up a fail-safe answering position based upon features available for the PBX type. This may be either programmed in the PBX as an overflow situation or by call forwarding the bunt group pilot or member extensions. If none of these are permitted, refer to item 5 (above).

Called Extensions

Because the VP 100 provides call coverage for busy stations, any tvp of call waiting’ feature provided by the PBX is not required. Remove this feature from the PBX configuration for extensions called through the VP 100. PBX call waiting can mislead the second caller who hears that the extension doesn’t answer instead of hearing the true busy status.

Remove any system call forwarding for call coverage (to a message center, etc.).

Toshiba VP Systems

Release 6 1

Trunks

Possible changes to the PBX trunk programming include redirecting trunks to the VP 100 and assuring any trunkinp changes do not affect the selection of trunks for outgoing calls. 90 changes need to be made to the DID trunking or programming in the.PBX.

Trunk Redirection

When a busy station a call is waiting. The busy station may ignore the tone or place the first call on hold to ans\ver rhz second. The notification tone is only heard by the called person and the caller hears ringing instead of a Busy tone.

December, 1992

receives a second call, notification

of the second call is given by a tone that indicates

- _

_. _

PREPARING THE PHONE SYSTEM

If you

can talk with someone.familiar with the phone system. describe the feature (i.e.. “ability

to direct a trunk or

goup

of trunks

a spscit>c estension or hunt group rather than being directed fo an attendant console-for ans~v&‘*). They should be able to supply the name of the feature for that phone system.

Trunk Selection

With some phone systems, incoming cal.ls hunt from the beginning of a td;k group (trunk 1, trunk 2,...) for an available trunk, while out,going calls hunt in reverse order (trunk IO. trunk 9,

. __).

Others specif>- the first and second preference trunk groups for both incoming and outgoing calls. If a large two way trunk group is to be split, re-examine the PBX programming for outgoing trunk selection and determine thz trunk group to use for outgoing calls.

Ordering Phone System Changes

If your company is not the PBX provider, order changes from the PBX vendor on behalf of the

customer. Provide a Service Provider Letter (Figure 3-4) to the PBX-vendor indicating the changes needed to the PBX for the VP 100, and schedule the changes. If possible, try to use that PBX’s terminology when requesting these changes. You may also want to provide them with information from this chapter. Review the previous sections of this chapter for iuformation to fill in the blanks. Read over the letter and in particular, the footnotes. Depending upon the application, portions of the letter may need to be expanded upon or deleted.

2-9

..I

Toshiba VP Sysiems

Release 6.1

&,:amber 19%

2-10

lnstaJ &on and hlaintenance Manual

Dear (PBX-Vendor Name):.

This is to confirm the service order(s) that needs to be placed for our mutual customer, (company name) to prepare for the installation of their VP 100 System?

.‘--

The following items are pertinent to the order(s):

I. Extension changes. These changes need to be completed by (date). The

(manufacturer/model type switch) is to be configured as follows:

a. Terminate (number) single-line stations on (number) in the telephone

equipment room. 3 Be sure the customer has enough spare ports on station card(s) to support these. Please mark and identify these jacks with the assign& extension numbers.

b. The single-line extensions are to have the following class of service (COS)

features:

Extensions must be able to initiate, receive, transfer, and forward calls.

There should not be any call waiting features associated with these extensions.

There should be no toll restriction on (alvspecified) extensions.4

c. The single line extensions should be placed in a circular hunt group.5

Please make the pilot number easy to dial and to remember.

d. When all members of the hunt group are busy, subsequent calls should be

overflowed to (PBX console attendant/defined extension).6 Define the last hunt number as an overflow extension.

2. Trunk redirection. The following (or attached) list of trunks need to be directed via the (name of DIL feature) of the (manufacturer name) PBX to the VP 100 hunt

group pilot number.7

Cut-over of these trunks tdthe VP 100 will begin at (time am/pm) on (date). Any programming of the (name of DIL feature) will need to be ready by this time.8

Thank you

me at (phone number and extension).

for

your cooperation. If you have any questions, please feel free to call

. .

Sincerely,

(NAME)

(TITLE)

Figure 2-4

Service Provider Letter

Footnotrs on the following page.

Toshiba VP Systems

Release 5

Decembe- 1992

PREPARING THE PHONE SYSTEM

2-11

._ _

The vendor, especially for CO Centrex, may ask for the VP 100’s registration:

FCC Registration Ringer Equivalence PBX Interface Line card The VP 100 unit UL Registration

Or other location where the VP 100 unit will be placed. Refer to the environmental requirements in

EQ99TB-60697-VM-T

0.3A RJllCorRJllW meets FCC Part 68 meets FCC Part 15, Class A ES2470(S)

INSTALLATION, Installation Requi;ements, in this manual.

For ports that are used for networking, off-site message notification or off-site alarm call.

If more than one hunt group is required, specify the number of extensions for each hunt group.

For example:

hunt group #I 6 extensions hunt group #2 2 extensions

May not be available for all PBXs. If possible and desired, include this item.

If there is more than one group of trunks, specify the trunks for each hunt group:

Hunt group # 1

Trunks: Hunt group #2 1-800-337-I 100

555-3700 1-800-337-l 101 555-3701 555-3702 555-3703

Tailor this section to the customer’s needs. If trunk cut-over is staggered, include schedule in this Ietrer. If

a PBX representative needs to be on-site for this cut-over, arrange a mutually convenient time wirh rhe PBX vendor.

Toshiba VP Svstems Release 6.1

kmber. 1992

lnstallario- znd Maintenanc? Manual

2-12

IMPLEMENTING THE VP 100 ON PBXS WITHOUT DIL FEATURE

- _

-. _

You may encounter a PBX with an older feature package that does not provide the-DIL fertture. The PBXs most frequently encountered without DIL are AT&T Dimension PBXs with Feature Packages (FP) 2, 3,-t. 5, and 7.

s This feature on the Dimension is called DDC for Direct Department Calling. It is only

available on feature packages (FP) 8, 10, 12, and 15.

If the customer’s Dimension does not have FP8 or later or it is a phone system that does not have a DIL feature. there are several alternatives for getting trunks to the VP 100 ports for answer.

Upgrade the PBX to a feature package offering the DIL feature.

Use DID numbers.

Place the console in night mode.

Use call diverters to switch calls to the VP 100 ports.

Not all these alternatives may be feasible for a given situation. The following discusses each in

detail.

.*-

._ _

Upgrade the PBX to a Feature Package Offering the DIL Feature

Depending upon the customer’s current version, this may not be economically feasible. This is the most straightforward solution, but possibly not the most practical.

Use DID Numbers

Some customers may already have a block of DID numbers but do n9t wish to pay for DID numbers and trunks for all employees. Callers may be given a number that is a DID extension answered by the VP 100. This is especially suitable where a second number (not the main company number) is to be established for company employees, friends, family and frequent

callers to call to reach extensions or receive information.

Again, in this way the VP 100 can answer a DID number. However, InWATS or main company numbers cannot be answered this way. Due to the cost of instalhng DID, this may only be attractive to companies that already have DID. DID is used only to get calls to the VP

100 extensions.

Toshiba VP Systems

Fl?w_EE 6.1 December. I!392

Place the Console in Night Mode

PREPARING THE PHONE SYSTEM

2-13

Even if the PBX does not have ihe DIL feature, placin

be used to direct all incoming trunks to_a certain extension (such a< the VP 100 hunt group). However, once the console has been placed in night mode, it may not be used. Direct callers

g the console in night mode us’ually may

requiring assistance (through the VP 100) to a multi-button key set for answe@ng. This solution therefore, is most practical for:

Smaller companies having a single console and willing to direct all trut$s to the VP 100.

Companies using the VP 100 only to answer after hours and on weekends..

Since the console cannot be used, callers who are toll restricted cannot get an outside line from the operator.

Arrange for Trunks to Call Divert to the VP 100 Ports

When only some trunks are to be answered by the VP 100 (ruling out Console Night Xlode),

these trunks can be removed from the PBX and terminated on call diverters that are connected

to PBX extensions. See Figure 2-5. These call diverters are programmed to call the VP 100 hunt group. The call diverter answers the trunk and calls (through the PBX) the VP 100 hunt group number. The appropriate number of VP 100 ports, as well as one additional extension per trunk to be diverted to the VP 100, are required.

VP 100

For each incoming trunk to be answered

PBX

by VP 100

VP 100

. .

Figure 2-5 Using Call Diverters to Direct Incoming Calls to the VP 100

The call diverter that operates satisfactorily in this situation is the BUSCOM 200%RD manufactured by MetroTel. Because this diverter ordinarily allows remote turn-off by pressing a fl key, it requires a modification.

When ordering from MetroTel, (408/988-5200) specify the

“OPCOM/Toshiba VP inhibit remote turn-off modification.”

Toshiba VP Systems Release 6.1

?XFT.bW. 1992

CONFIGURATION APPLICATIONS

TERMINAL

Chapter Contents

. . _

Section

3.1

_. _

3.2

3.3

3.4

Appendix A

Figure

3.1

Description

VP CAT @erview

DOS Information VP CAT Program Description VP 100 Software Package Description.. PC Hardware Requirements Terminal Conventions

laptop PC Description and Setup

Initial Setup DOS Setup

VP 100 Software Package installation

Install VP CAT Software VP 100 System Software Installation VP 100 System Prompts Installation

Reboot the PC

Floppy Diskette Write Protection

Communication with the VP 100 .......................................................................................................

Connecting to the VP 100..

Port Connection

Estabiishing Communication (Autobaud

Changing the Baud Rate.

DOS Commands

............................................................................................................................

........................................................................................................................

....................................................................................................

.................................................................................... 3-2

.................................................................. T ...................................

................................................................................................................

....................................................................................................

................................................................................................................................

...................

...........................................................................................................................

........................................................................................

..............................................................................................

............................................................................................................

.........................................................................................

_..____.___Le

...............................................................................................

........................................................................................................

.........................................................................................................................

Detect)

...........................................................................................................

..............................................................................................................................

..........................

............................................

Page

.......

’

3-l 3-1 3-1

3-4

3-5 3-7 3-7 3-7 3-8 3-8

3-9 3-l 0 3-10 3-l 1 3-t 2 3-12 3-13 3-13 3-14

3A-1

Description

Back

View of a Floppy Diskette Write Protect _...._._............................................................. _____ _..__... 3-l 1

Page

Toshiba VP Systems

l+de’ase 6.1

~xc?mber. 1992

INTRODUCTION

- _

This chapter explains how to set up a PC for use as CL- VP Configumtion Application Terminal (C;\T). Setup and basic operation of the CAT are explained 1 this chapter. For information about DOS and DOS commands, refer to the manuals that were provided G:-h your PC. or contact your PC vendor.

The CAT is used to initiate the procedures described 3 this chapter. The CAT is an IF&i compatible PC with a floppy drive and an internal hard disk drive.

The CAT floppy drive is used to transfer program and files to and from the CAT hard disk drive.

The CAT hard disk drive is used to store the C.%T program, VP 100 system software, prompts. and backed up system configurations. It is also used :-hen transferring proLgrams and files to and from the

VP 100.

Most standard ASCII data terminals that meet EIA RS-332C specifications can be used to communicate with the VI’ 100. These ASCII terminals can be used :o access all configuration, reporting, and diagnostic

proLgrams on the VP 100.

The CAT is used with multiple VP products. If the C-IT hard disk drive contains information for more

than one product type, the following screen appears Gen the CAT is first turned ON. It does not appear if

only one product type is installed. This screen allow- :;ou to select the VP product being used.

Use * and W to move selector and ENTER to make selection

Select Product Type

wvfxwol-ks

VMX CAT version XXX

Toshiba VP Systems

Release 6.1

C!.xsmber. 1992

. . _

CONVENTIONS:

To indicate the difference between the text in this chapter. the following conventions are follou-&.

Text

This is normal text in this chapter.

VP 100

and DOS

system prompts

VP 100

screen

sample

User entries within

VP 100

screens

The VP 100 system prompts and DOS prompts are re@esented in this type:

C:\VMXCAT>

‘j%e VP 100 system commands and DOS commands that you typ.k are represented in this type:

.M USER

.MUSER

1 Enter

current

MAILBOX &I&H.

:50@

Enter each user’s MAILBOX and COSJZnter as: Mailbox,COS (Mailbox=l-8 digits, COS=O-127)

User’s EXTENSION will be set to match MAILBOX.

MOD500,O

.___

Toshiba VP Systems

‘-_

CAT Menus

The names of CAT Menus are represented in &is type:

Terminal Menu

t@ The various screens described in this chapter appear ONLY when using the CAT.

Release 6.1

December, 1992

Quick Reference Guide

Configuration

Applications Terminal

Tips and Notes

Sta_rting the CAT

The CAT pro_gram starts automatically each time the PC’s power is turned ON.

Restarting the PC

Iffor

any reason the CAT program becomes inoperative, the CAT can be reset by holding down the following keys

simuhaneously. This reset is similar to turning the PC’s power OFF then ON.

Starting the VMX CAT Program from DOS

Move into the VP CAT Directory.

Type:

From the C:L

CD\ -1

CD VMXCAT -1

prompt, type:

The C:\VMXCAT> prompt is displayed.

From the C:\VMXCAT>

prompt; type:

Starting with log file closed

Clearing the

Screen

CAT [options] -1

where [options] can be

/T1600

(Toshiba), /Z286 (Zenith), or /COM2 (mod$m).

r@ The VP CAT starts with the Select System screen displayed.

To start the CAT program with the

log

file closed, use the CAT/LOGOFF command line

To clear the CAT screen without affecting the VP 100:

1. Enter the Terminal

2. Select

Clear Screen

( m

T).

from the menu choices.

3. Press [Enter].

Toshiba VP Systems

Release 6.1

option.

C+xeer. 1992

- Quick

Commonly Used DOS Prompts I%%

provides a prompt to indicate when it is ready to receive and process commands. The following are

prompt information:

Reference Guide

..-

Configuration Application& Terminal

Tips and Notes

examples

of DOS

Prompt

c:>

C:b

C:\VMXCAI,

Moving from the “Select System” screen to the CAT menus

Press

the

JEscapel

-. .

Hold do&r the a key and press the H key. The CAT menu appears with the Help option selected.

Use the left and right arrow keys to select the desired menu option.

‘.

Moving from

Hold down the a key and press the first letter of the VP CAT menu item you wish to select. The menu bar appears at the top of the screen with that menu item highlighted:

the

Description

DOS prompt, not indicating what directory is selected. Most likely, the VP CAT software has not been installed or the PC was not rebooted after VP CAT software was installed.

DOS prompt with the mot directory selected.

DOS prompt with the VP CAT directory selected.

key.

. .

VP 100 screen to the VP CAT menus

(Alrl

E or m X Exit the CAT program and return to the DOS prompt.

FIT

l=JR

iAltlU

Toshiba VP Systems

Help.

Terminal (VP CAT activities).

Backup information from the VP 100.

Restore information to the VP 100.

Update the VP 100 system software.

Release 6.1 December. 1992

VP CAT OVERVIEW

., CONFIGURATION APPLICATIONS TERM ?IAL

3-l

- _

_. _

The Configuration Applications Terminal (referred to as CAT) is a computer that combines Toshiba approved IBM PC compatible hardware and Toshiba supplied CAT softvvare.

b WARNING 4

The hardware component of the CAT should be dedicated exclusively to

installing and maintaining Toshiba products. Any application so’fiware. programs, or files present on the PC hard disk drive or in RAM (memory) are not recommended by Toshiba and they may interfere with VP 100 operation

and CAT software. Do not modify any programs or files supplied by Toshiba as this will result in unpredictable operation of the CAT and/or the VP 100.

B DOS Information

To operate correctly, the CAT program requires DOS version 3.3 or later to be installed on the PC hard disk drive in a subdirectory named “DOS.” configuration, and prior to installing CAT or VP 100 system software.

Complete step-by-step procedures for all CAT operations that use DOS are provided in this chapter. However, efficient use of the CAT requires a working knowledge of DOS commands. DOS knowledge is necessary to be able to manage log files (captured during a communication session with a VP loo), and to archive, recover, or delete VP 100 system configurations from the PC hard disk drive. The DOS manual supplied with your PC is an excellent source of information. as well as various PC books written for new users. Specifically, you should have a

working knowledge in the following areas:

This must be done during the PC setup and

PC root directory and subdirectories.

Xioving between directories_on the hard disk.

Operation of files with extensions .EXE, .COM, and .BAT.

DOS conventions for command options.

Purpose and use of AUTOEXEC.BAT and CONFIG.SYS files.

PC ke!-board and keystroke entry.

VP CAT Program Description

The C.-IT has two major functions:

Perform terminal emulation for communication with the VP 100.

Provide a method to perform the following operations:

Backup and Restore VP 100 System Configuration.

3-2

installation

arc

Maintenance Manual

- Backup and Restore VP 100 Greetings, Names, Script, and Sequential Messages.

- Archive and Recover VP 100 System from floppy diskette. _

Update VP 100 System Software.

- Beginning with Rel. 6.1, add a prompt set in a second language to the VP 100.

CAT Terminal

Emulation

Terminal emulation allows the CAT to communi&e with rhe VP 100 directly through a cabled connection or remotely thropgh a modem. Characters typed on the CAT keyboard are sent to the VP 100, and information from the VP 100 is displayed on the CAT monitor. The only time the CAT is not performing terminal emulation is when menus are displayed. At this time, communication with the VP 100 is temporarily suspended because the menus control the terminal.

Data Transfer Operations

The-CAT uses a proprietary packet-based, error-correcting data

transfer protocol at speeds‘up to 38400 baud, to pass information

between the VP 100 and the CAT. Data transfer is initiated by a menu

selection of the Backup, Restore, or Updatl: programs_ The Backup

options transfer data from the VP 100 to the CAT hard disk drive. The Restore and Update options transfer data from the CAT hard disk drive to the VP 100.

Program Utilities and Other Features

The CAT program includes utilities to manage individual XI’ 100

systems. Systems can be added, deleted, and modified. Backed up system configurations can be archived to and recovered from a floppy

diskette.

The CAT program also includes utilities to manage log files. which capture communication sessions from the VP 100. Multiple log files can be stored, displayed, printed, and deleted for each VP 100 defined within-the CAT program.

VP 100 Software Package Description

The VP 100 PC software package consists of:

CAT software, terminal emulation, data transfer program, and program utilities (1 diskette).

VP 100 System Software

VP 100 System Prompts (multiple diskettes).

diskette).

The following diagram illustrates the directory structure of the PC hard disk after the VP 100

Software Package has been installed. A file is indicated by

and a directory is followed

ivith a \ (backslash).

Toshiba VP Systems

Relee= 6 1

December. 1992

., CONFIGURATION APPLICATIONS TERM ‘I.~L

3-3

. . -

- _

files

The following describes the VP 100 Software Package programs, directories, and files. and explains how they are organized on the PC hard disk.

VMXCAn

CAT-EXE

RLxxyyzz.1 oo\

files

Directory used to store the executable CAT program and all C.\T program utilities. Various subdirectories within VMXCAlI m used to store VP 100 system software, VP 100 system prompts. individual system configuration, and log file (session) information.

The

executable CAT software program file.

For each release of VP 100 software installed on the PC hard disk drive, there is a subdirectory below VMXCAn named RLsxb-l;zz. 100 (for Release A.xx.yy.zz.) For example, Release A.06.01.02 hs a subdirectory RL060102.100.

GNSSM\

Greetings,

Names, et&

<lOO.G> <I OO.N>

PRMxxxxx.1 OO\

SNxxxxxx.1

OO\

For each version of VP 100 prompts installed on the PC hard disk drive, there is a subdirectory below VMXCAA named PRMxxxyz.100 (xxx = language, y = system release level. z = prompr revision level.). For example, English Prompts 6K are stored in subdirectory PRMENG6K. 100.

For each system that has been added, a subdirectory is autom:ticslly created below VMXCAT\, and is named SNxxxxxx. 100, where xxxxxx is the serial number of the system. For example, a syricm

with the Serial Number 000246 would have a subdirectory S~OOO246.100. This subdirectory is used to store configurati*>n backup files and the CAT.LOG file(s) for the specified sysrer?.

Toshiba VP Svsrems

Release 6.1

&:*mkr. 1992

3-4 lnstallanm and Maintenance Manual

- _

GNSSM\

There is one subdirectory below every SNxxxxxx. 100 nam,it GNSSXI. This subdirectory is used to backup Greetings. Tames. Scripted. and Sequential Messages.

CAT.tOG

File used to store a communication session with a selected L-P

100

on the CAT hard disk drive. This text file can be saved, deleted_ vie\ved and printed. The file is automatically created and/or updateif (appended) before each communication session w&h a selected VP

100 system. Logging to this file can be turned ON and OFF as required. Refer to PROCEDURES, Session Review Arid File Maintenance, in this manual for complete details.

Unauthorized changes to data in any file stored in the VMXCATI directory or its subdirectories may result in complete failure of the VP 100.

If the selected system was

<NONE>,

then theCAT.LOG log file is created and stored within the VMXCAT\ subdirectory. Refer to PROCEDURES, Select System Screen. in this manual for more information.

PC Hardware Requirements

The hardware component of the CAT is an IBM compatible PC and must meet the following

list of characteristics in order to be used with the CAT program:

Operates with MS-DOS version 3.3 or higher.

RS-232C serial communication port(s) with NS16C550 UART or compatible.

Support of baud rates 300,600, 1200,2400,4800,9600, 19200, and 38400.

3.5 inch high density floppy_disk drive (1.44 megabyte).

--_

20 megabyte (internal) hard disk drive (minimum capacity).

8OC286 processor.

. .

640 kilobytes internal RAM.

Self contained, battery operated with removable, rechargeable batteries and portable for field service use (optional).

Parallel printer port (optional 1.

Internal modem (optional) for remote VP 100 access recommended. Example: Ha)-es compatible (Bell standard type 212 or 103), 300 and 1200 baud.

Refer to the Laptop PC Description and Setup section in this chapter for Laptop PC hardLyare descriptions and setup information for use as the CAT.

Toshkba VP Systems

Release 6

Decem~r.

1992

II Terminal Conventions

CONFIGURATION APPLICATIONS TEFiW;NAL

3-5

The follo\ving

details, refer to ths operating manual provided with your PC. For a Summary of the INS commands. refer to Appendix A.

Arrow Keys

ALT Keys

are

the basic conventions and terminology used with the VP CAT. For further

Use the arrow keys on the keyboard to move the cursor or tishlight the various menu screens.

.*-

Press any @ key combination shown below to activate the pop-up menus while in the CAT terminal emulation mode.

To enter an m k ey combination, hold down the PC key labeled @I

while pressing the first letter of the option menu you wish to select

(use either upper or lower case letters). The selected menu appears at the top of the screen. The CAT returns to terminal emulation after exiting from a menu, or by pressing the (Escapel key.

Valid ALT key Combinations:

lAltlH

JAltlT

FIB

(AltlR

E or (Altl X

On-Line

Exit Terminal Backup Restore

Help

the CAT program and return to DOS prompt

IAltlU

J-he

Control Keys

Escape (ESC)

Key

(Controll

purposes. While communicating with the VP 100 or when viewing a

log file; press:

[Conrroll

[Control]

S to stop display scrolling.

Press the IEscape] ke to exit any menu and return to terminal

emulation. The

Update

ey is used together with other keys for various

to start display scrolling.

Escape key is also used to interrupt and terminate

r2l

any data transfer operation currently executing.

Enter Key

II is generally used to begin an operation or confirm a selection. Press -1 to execute a menu selection, to select a system, or to execute a command while in DOS.

Function Keys

a displays the on-line Help screen.

3-6 Installarim and Maintenance Manual

[F21 is used \vhen in the Select System screen in order to m&ify an existing System Name, ID. Serial Number. or Release of sy;rem software number.

is used to obtain a directory of all mailboxes backed up on the

CAT hard disk while in the Restore Greetings, Names, Scripred. and

Sequential Messages menu.

.*-

- _

_. _

Reverse Video

The term “reverse video” refers to the appearance of characters on the screen. Reverse video is when the color normally used to display text is used as the background color. and the color normally used to display background is used to display text. Reverse video is used to indicate which menu is active, as well as where the cursor is within that menu. The menu cursor and the bottom line of the screen are always displayed in reverse video.

Program Status Line

A program status line is always present (in reverse video) in the lower section of the screen whenever the CAT program is operating. The status line is divided into five fields that are defined as folloa-s:

Displays various Displays the Displays Press ALT-H characters when the CAT and VPlOOare communicating.

current Baud

for Help when in the rate setting for Terminal emulation mode, the current the CAT.

otherwise displays Press (selected) system,

ESC to Exit Menu. T = Transmit R = Receive

Displays system Displays the Log File serial number of Status. If a session is

being logged to disk,

displays tile name Log or <NONE> for File: CAT.LOG no system. otherwise shon-s Log

File: Closed.

Toshiba VP Systems

Release 6.1

December. 1992

CONFIGURATION APPLICATIONS TERMINAL 3-7

3.2

- _

LAPTOP PC DESCRIPTION AND SETUP

This section provides information on laptop PC preparation. It is essential that the PC be set-up correctly before proceeding with the installation and operation of the CAT software. Consult the PC owner’s manual for specific setup and installation procedures.

Initial Setup

21ost PCs provide a setup program for configuring memory usage, disk format, display characteristics, and I/O and communication capabilities. The PC owner’s manual should provide information and instructions for getting started.

The set up parameters for the PC should include the following.

lfemory

Total base 640 KB (minimum required)

Ports

Serial Built-in modem COM2 Parallel

COMl

LPTl

.*-

. .

Display

Type

DOS Setup

The PC being used must be properly set up with DOS prior to CAT software installation. Refer ro’the DOS Information section, and to the PC owner’s manual for detailed instructionk

addition, DOS version 3.3 or later operating system must be installed in a subdirectory

named /DOS.

The root directory (C:\) should contain CONFIG.SYS and AUTOEXEC.BAT. These files contain the following information after the CAT program is installed. u

CONFIG.SYS

files=24 buffers=24 device=c:\dos\ansi.sys

shell=c:\dos\command.com/p/e: 1024

.%UTOEXEC.BAT

set comspec=c:\dos\command.com set path=c:\dos

prompt Sp$g

Enhanced Color, EGA, or monochrome display

For more information about these files, consult your PC user’s manual.

Toshiba VP Systems

Releaw ;’ December. 1992

Inxallation and Maintenance Manual

3-8

VP 100 SOFTWARE PACKAGE INSTALLATION

This section explains ho\v to install the CAT soft\vare and VP 100 system software onto the’PC

hard disk drive. Information on floppy diskette u-rite protection is also included in this section. All prosrams and files are stored in subdirectories as described in the Software Description section in this chapter. If the CAT software is an update to an earlier release, the old version is-deleted and replaced with the new version. If the VP 100 sofrivare is a new release. the old sofr\vare release is retained on the CAT hard disk drive. The new software release is stored separately in a new subdirectory.

a*-

not remove

any subdirectory containing an old VP 100 system software release on the CAT hard disk drive unless directed to do so by an update notice or by your technical support center. The old software may be needed to allow the UPDATE program to function properly or to support systems already installed.

- _

The following steps must be followed to assure proper software installation.

Install VP CAT Software.’

Install VP 100 System Software.

2. Install VP 100 System Prompts.

Reboot the PC.

INSTALL VP CAT SbFTWARE

The CAT software is supplied by Toshiba on 3.5 inch double-sided, high-density (DS-HD) floppy diskettes. Verify that the diskette is write protected prior to installation. Refer to Figure 3-1.

To install the CAT software, perform the following steps:

1.. Turn on the PC (boot) and obtain the DOS command prompt (C:\>).

us=

If the CAT program is already installed and you want to reinstall, exit the CAT program by pressing m E. You are returned to the following DOS prompt: \C:V5fXCAT.

2. Insert the diskette into the floppy drive. The diskette is labeled: ..

_ _

Toshiba VP 9ezms

Release 6.1

VMX CAT SOF7WARE VERSION X.X D/SK 7 OF 1

DATE: MM/DD/YY COPYRIGHT VMX

.-I

;/Y-T-

L ii

December, 1992

the C:> prompt. type:

CONFIGURATION APPLICATIONS TERM ‘IAL

3-9

A:IXSTALL -\I

-hl

optional. It Lvill adjust the rerm_inal display.

A window menu appears. Select the PC type to be used. The following screens le>j you through the remainder of the install.

e If this is the first time the C.aT program is being installed, the instaJ1 utility ri:es a

choice to modify the AUTOEXEC.BAT and CONFIGSYS tiles so the CAT program uill automatically start when the PC is turned on. These changes can bk accsp:ed or example files can be created. or it can be bypassed.

If the CAT program is already installed and a later version is then installed_ tbt choices described above are not shown.

VP 100 System Software Installation

The VP 100 System Software is supplied by Toshiba on a 3.5 inch DS-HD floppy diskette. Insure the diskette is write-protected prior to installation.

1. Obtain the DOS command prompt (C:\>).

-. Insert the VP 100 Software diskette into the CAT floppy drive. The diskette is la&led:

:Entsr

_ L

. . -

VMX 100 SOFTWARE RELEASE A.XX.XX.XX DISK 1 OF 1

DATE: MM/DD/YY

;

At the C:> prompt. type.

A:I&STALL -.\I

m -\I is optional. It will adjust the terminal display.

A window menu appears, showing the release number of the VP 100 software that is being installed. The first choice that is highlighted is the default. The highlighted choice is described in a window directly below. Press -1 to choose or use the up and &u-n keys to move to another choice.

The installation takes 10 - 20 minutes to complete. When it is completed, a messas?

appears statins that the install is done.

When VP 100 system software is installed, a new director!- for that release ic created

and files are copied into it. If the same release is installed again. the existins tiles for that release are replaced.

j-1

/nsta/;zt;on and hfaaintenance Manual

3-10

’

When a new (different) release is installed, other releases previously installed ‘xe not affected, except to provide update procedures to the new release. A new direcrory is created for ths new release and

files

are copied into it.

VP 100 System Prompts Installation

The VP 100 System Prompts are supplied by Toshiba on 3.5 inch DS-HD fl6ppy disks. Insure

the diskettes are wrire protected prior to installation. Refer to Figure 3-l

1. Obtain the DOS command prompt (C:\>).

_ .

2. Insert the diskene labeled VP 100 PROMPTS, DISK

1 ofX

into the floppy drive. The

diskette is labeled:

- _

VP 700 Prompts

DISK 1 of X

DATE: MM/DD/YY COPYRIGHT VMX

3. At the C:> prompt, type:

A:XNSTALL -31 (1

The installation program displays the version of the system prompts being installed. Press

IFI

to install the prompts. Toshiba System prompts consist of multiple disks.

4. When prompted. insert the requested diskette and press [=I

Reboot the PC

After the software installation is complete. reboot the PC. Hold down the -1 m zl keys simultaneously.

. .

If CAT is part of the XUTOEXECBAT file, when the PC has completed the boot prcxess. the CAT program automatically starts and the Select System screen appears.

Toshiba VP Syste-r

G? If a problem occurs (such as a read error) while installing the above software. repeat the

installation procedure (starting with diskette #I for prompts). If the installation continues to fail, the diskette is probably damaged and must be replaced.

Release 6.1 December. 1332

CONFIGURATION APPLICATIONS TERMINAL

Floppy Diskette Write Protection

The 3.5 inch floppy diskettes have a square hole with a plastic tab in ths lower left-hand corner of the front of the diskette. Write protect the diskette by sliding the plastic tab on the back of the diskette toward the bottom edge.of the-diskette until it clicks. When !ou look at this hole from the front of the diskette, the plastic tab should

not

be visible through the hole.

Enlargement .,_

3-11

- _

Figure 3-1

Enable Writing: Tab covers window

Prevent Writing: Tab down -see through window

Back

View of a Floppy Diskette Write Protect

Toshiba VP System

Release 5. I

December. 1992

;-xallation and Maintenance Manual

3-12

3.4

- _

COMMUNICATION WITH THE VP 100

Terminal port I on the VP 100 supports.

EIA standard RS-237C serial.

Asynchronous (ASCII) data with 7 data bit<.

1 stop bit.

Even parity at the following baud rates: 300. 600. 1200, 2400,4800,96OO. 19200. and 3 8406.

The internal modem of the VP 100 is Bell 212/103 compatible and supports the same data format as terminal port 1 at 300 or 1200 baud only.

To establish communication with the VP 100. connect a null-modem cable between thesCAT - .. (or terminal) and the terminal port 1 connector on the VP 100, or establish a remote conneEtion with the internal modem. Refer to the INSTALLATION chapter in this manual for details.

The terminal port 2 connector is used for special applications involving PBX integration. If a terminal is attached to this port by mistake, the VP 100 responds with:

PLEASE USE CONNECTOR FOR TERMINAL

.*-

#l _

Connecting to the VP 100

Follow the steps below to connect the PC to the VP 100.

Connect the cable.

Connect one end of the 9 pin-to-9 pin null modem cable to the back of the PC. Connect

the other end to the TERM 1 connector of the VP 100. Refer to INSTALLATION in this manual for cable details.

Add system to the CAT

database.

Refer to the PROCEDURES chapter, Select System Screen section, in this manual.

Turn the PC power ON and wait for the Select System screen to appear.

Move the highlight bar to Select this line down arrow keys; then press 1x1

to add another system

by using the up and

Enter the information describing the VP 100 system you are connected to. Use the

-1 key to move to the next field.

e You must have already installed VP 100 System Software and Prompts on the PC

hard disk to be able to add a system by using the Select System screen.-

. L. .

Toshiba VP SsEms Release 6.1 December. 1992

‘, CONFIGURATION APPLICATIONS TERMINAL

3-13

. _.

After the

PrOmptS

field is entered. the screen is cleared and the

VP CAT is ready

to communicate with the VP 100.

Communicating with the VP 100

Turn

the power ON to the VP 100 your C.I\T is connected with.

While the red alarm LED is flashing. hold down the key until the VP 100 system header appears.

.‘--

(This is the autobaud detect process of the VP 100. The VP 100 automatically

matches the baud rate set in the VP CAT.‘)

The @ prompt from the VP 100 indicates that it is ready for you to proceed with the install process by using the VP IO0 INSTALL and UPDATE programs.

m If the VP 100 has a password installed, the password must be entered before

the 6% prompt appears.

Port Connection

There are two ways to access the VP 100:

Via the terminal port 1 connector.

Via the 300/1200 baud internal modem.

The intemai modem is automatically disabled during a data transfer sequence (Backup/Restore/Update) initiated from the Local Terminal Port 1, and when the local terminal is in the UPDATE or INSTALL programs (e.g. the @ prompt is not displayed). The internal modem can also be selectively disabled (MOD DISABLE) or enabled (MOD ENABLE) at the @ prompt.

If a session has been established on Terminal Port 1 with the @ prompt displayed and a call comes in through the internal modem. the internal modem connects and takes over access to and control of the system (the local terminal is disabled).

If a session has been established with the internal modem, the terminal port is locked out until modem communications are terminated.

Establishing Communication (Autobaud Detect)

. .

When the VP 100 power is first turned ON and whenever a CAT or terminal is connected (or reconnected), use the following procedures to obtain the system header.

1. Set the desired baud rate on the C;I\T or terminal.

Establish a connection with the VP 100.

Toshiba VP Systems

Release 6.1

D.x%+2er. 1992

3-14

Instaliaxn and Maintenance Manual

- _

3. Press 11 repeatedly at a fast rate (or hold down the [] key) until th?

system

header, shown below, appears (this may take several seconds).

-----SYSTEM SOFTWARE RELE@E A.X.X.X (MM/DDNY)----- DAY MMlDD HH&M:SS YYYY NAME IDXXXXXX S/N:

(MODEM ENABLED) LAST LOGON: MM/DD HH:MM PASSWORD:

Changing the

Baud Rate

’

XXXXX PBX:XX

To change the baud rate after connection to the VP 100 has been established, change the baud rate on the VP 100 first, then change the baud rate on the CAT. Otherwise, the VP 100 will not be accessible to change the baud rate. You cannot change the baud rate on the modem.

1. At the @ prompt, type:

BAUD XXXXX

IEnter

(Where XXXXX indicates the valid baud rate desired).

The VP 100 responds with:

Change terminal to XXXXX Baud and

2. Press m T for

Terminal

3. Using the up and down arrow keys, select

press

Enter

menu Options.

Change Baud Rate

from the menu choices

and press -1.

4. From this menu, select the same baud rate entered in step 1 above and press w]

The new baud rate is now in effect and is displayed in the communication status line.

Toshiba VP Systems

Release 6.1

December, 1992

..-

CONFIGURATION APPLICATIONS TERMlhiL

3A-1

APPENDIXA

CONFIGURATION APPLICATIONSTERMINAL

- _

DOS COMMANDS

.*-

The following guide is a summary of the most commonly used DOS commands. Refer to your DOS users guide for complete details on how to use these commands.

BACKUP

CHDIR or CD

CHKDSK

CLS

Allows files to be copied from a hard disk drive to a floppy diskette. The way data is stored on the floppy diskette is unique for each version of DOS to allow maximum use of disk space. This DOS command is used by the SYSBACK batch file when archiving a VP

100 system to floppy diskette. The DOS BACKUP command should not be confused with the VP CAT Backup procedure, which transfers VP 100 system information from the VP 106 to the PC hard disk drive.

The Change Directory command is used to move from-the current (working) directory into another directory. specified by the directory name and path.

This command scans the disk of a specified drive, checking for errors.

This command also displays the amount of storage, in bytes. available on the disk.

Used to clear the monitor screen without any other effect.

COPY

DATE

DEL or ERASE

DIR

DISKCOMP

DISKCOPY

FORMAT

This command copies one or more files to another disk. To copy all

files in a directory the wild card *.* is used. For example, the following command means “copy all the files from the diskerrc in

drive X to drive C:”

copy .I:*.” c:

Displays or sets the date.

Deletes (erases) the specified file(s).

Lists all files in a directory.

This command compares the data of two floppy diskettes to dstermine

if they are different.

Allows an exact copy of a diskette to be made.

Formats a disk to accept files. Diskettes used to archive a VP 100 system to a floppy must first be formatted.

Toshiba VP S:;srems Release 6.1

IJEiF-oer. 1992

3A-2

Installation 2~2 t,Jaintenance Manual

- _

_. -

LABEL

MKDIR

or MD

Creates. changes. or deletes the volume identification label on a disk.

The Make Directory command adds a new directory to the PC hard disk drive.

PATl-i

Sets a command search path. Tells the computer wheie to l~k for files or programs.

PROMPT

Prints a text file on a printer while you are process&g other YlS-DOS commands.

Changes the MS-DOS command prompt displayed on the monitor screen. This DOS command should not be confused with the term PROMPTS, which specifies recorded voice prompts used in the VP

100 system.

RECOVER

Recovers a file or disk containing bad sectors. This DOS command

must not be confused with the Recover procedure used to mo\-e a VP

100 system from floppy diskette back onto the PC hard disk drive.

RENAME or REN

RESTORE

Changes the name of a file.

Restores files that were backed up by using the BACKUP command. Allows files to be copied from floppy diskette back to the PC hard disk drive. This DOS command is used by the SYS_REST batch file when recovering a VP 100 system from floppy diskette. The DOS RESTORE command should not be confused with the VP CAT Restore procedure. which transfers VP 100 system information from the PC hard disk drive to the VP 100.

RMDIR or RD

The remove directory command deletes a directory from the PC hard disk drive.

TIME

TREE

Displays or sets the time.

Displays the path (and optionally, lists the contents) of each directory and sub-directory on the drive.

TYPE

VER

VOL

XCOPY

Displays the contents of a file on the screen.,

Displays the MS-DOS version number.

Displays the volume label or volume ID (if it exists).

Copies files and directories.

Toshiba VP Swems

R&25? 6 I

December, 1992

‘. -

-Section

4.1

4.2

4.3

4.4

4.5

4.6

4.7

4.8

4.9?

4.10

INSTALLATION

.*-

Chapter Contents

Description

Receiving the VP 100..

Inspecting for Shipping Damage.. Unpacking Inspecting the Internal Hardware Reshipping Procedures Moving

Installation Requirements

PBX Preparation ............

Terminal Communications ................................................................................................................

Terminal Toshiba

RS-232C

Establishing Communications.. ........

Using the Internal Modem

Remote Connection to the Internal Modem Using the CAT Program ........................................

Using an

VP 100 Installation

Mounting System

Full Startup

Software lnstaltation.. ..... .

Connecting the Phone System with the

VP 100 Testing.. Testing the

the Cabinet.. ..............

the Equipment On-site..

Installation

Recommended ASCII

Pinouts and Cables

External

the

Startup.. ........................ .t..

Installation

......................................................................................................................

..............................................................................................

...............................................................................................

..............................................................................................................

.................................................................................................

. ..........................................................................................................

......

...................................................................................................................

Terminals..

................................................................................

....................................................................................................

.................................................................................................

..........................................................................................................

Modem ..........................................................................................................

............................................................................................................................

VP 100.. ................................................................................................................

.............................................................................................

Process..

.................................................................................................................

..................................................................................................................

100 ...............................................................................

................................................................................................................................

and Telephone

Changes..

......................................... :‘..................................

Page

4-l 4-1

4-l 4-l 4-2 4-2 4-5 4-7 4-8 4-8 4-8 4-8

4-11 4-l 4-l 2

4-15

4-17

4-l 7 4-19 4-23 4-24 4-26 4-27 4-36

Figure

4-1 4-2

4-3

4-4

4-5

Table

4-1 4-2

4-3 4-4 4-5

Figures and Tables

Description

The VP 100 The VP 100 Hardware Components and Their Mounting Locations.. VP 100 Cable Connections The VP 100

VP 100 Bottom View of Metal Case ..................................................................................................

Description

Installation Equipment Required

RS-232C Pinouts for a 9 Pin Connector ........................................................................................... 4-9

Boot ROM Diagnostic Error

Full Startup

Testing Equipment .......................................................................................

Cabinet

Mounting

Process..

Front View.. ......................................................................................................

...............................................

............................................................................................................... 4-l 0

Locations .......................................................................................................

... .

................................................................................................... 4-6

Messages

....................................................................................................

............................................................................................. 4-21

..................

................... .

................

Page

4-3 4-4

4-l 8 4-26

Page

4-23 4-27

INTRODUdTlON

This-chap:x provides detailed instructions and procedures for)-tstalling a VP 100. The procedures covered in this cliai?kr assume the installation site meets the electrical and environmental requirements for the VP 100. s described 11 the Installation Requirements section of this chapter.

Included ti this chapter are the following sections:

Recsis-ing the equipment.

Instaliation requirements.

PBX preparation.

- _ .

Terminal Communications.

Hardware installation.

- 0

Configration requirement.

Testing.

Diagrams of the VP 100 cabinet are also included in this chapter.

.*-

. .

INSTALLATION

4-l

4.1

- _

RECEIVING THE VP 100

This section provides the procedures for unpackin g. inspecting, and reshipping the VP 100.

Each cabinet is shipped in a double-ualled carton. The inner walls have foam pads glued to the sides to insulate the 1’P 100. The items in the carton are as follows:

Fully assembled VP 100 cabinet.

Plastic bag containing power cable and keys.

Paper template used to mount the VP 100 cabinet on the wall.

Each VP 100 cabinet has space for any hardware needed for its growth. At maximum configurationl each cabinet weighs less than 40 pounds (18 kg).

Inspecting for Shipping Damage

Before accepting delivery of a VP 100 from the carrier, inspect the packaging for external damage. If damage is indicated or found, note it on the waybill and require that the delivery agent sign the waybill. Take some photographs from different angles of the specific damage received during shipment. Notify the carrier immediately and submit a damage report to the carrier and to your company. In the event of equipment damage, negotiate claims directly with the carrier.

”

..-

--_.

Unpacking the Cabinet

Remove and save the carton. Visually inspect the cabinet for dents or damage.

1. Open the top of the carton.

2. Remove the VP 100 from the inner carton. Save the shipping container as it is reusable.

3. Untape the plastic bag from the bottom of the carton. Remove the keys and power cable from the bag.

Inspecting the Internal Hardware

Before proceeding with the inspection of the cabinet and its contents, attach the wrist ground strap.

Use

of a wrist grounding strap prevents damage to sensitive electronic

components. Before handling any electronic equipment, including the power

supply and cables, attach one end of the strap around your wrist and the other

end to any unpainted surface of the VP 100 metal cabinet.

b WARNING 4

Toshiba VP Systems

Release 6 r

December. 1992

Check and tighten, if necessary. the pour suppI> and hard disk mountin: scre~‘s. Verify that the DC power cables to t-he hard disk, hlain Board. fan. and power supply are securely fastened.

- _

The followins are the instructions to inspect the components installed within the VP 100.

Figurs J-2

replacing hardware components are in the MXIXTENANCE chapter.

1. Unlock and remove the plastic cover. The plastic co\.er

;

shows the placement of .the hard\vure components. Specific instructions for

swings up and is removed at the

hinges.

Loosen the four screws at the sides of

do\vn.

the VP 100 metal case and swing the metal cover

Verify that all LIC PCAs are fully inserted. If PCAs are not inserted correctly, do not force into position.

4. Replace any assemblies removed during inspection. Close the lid of the metal enclosure and tighten the retaining screws.

Reshipping Procedures

If the VP 100 is to be shipped from your location. use the original shipping carton.

1. Tighten the lid retaining screws on the metal enclosure.

Place the power cable and keys into a plastic ba,.

(J Tape the bag to the bottom of the carton.

*’

3. Place the VP 100 in the carton and close the inner lid.

1. Close and secure the lid of the upper compartment.

Moving the Equipment On-site

Before moving the equipment, verify the status of the new site.

Is the AC or DC power ready?

Is the installation location ready?

Are the telephone extensions installed on the RJI 1 jacks?

Be careful and always remember that the VP 100 is sophisticated electronic equipment.

Toshiba \” Systems Release 6.1

Decemwr. 1992

INSTALLATiON

.‘--

4-3

Power and Telephone Cables

Figure 4-l

The VP 100 Cabinet Front View

Toshiba V? Systems

Release 6.1

Ckxmber. 1992

Installation and Mmtenance Manual

4-4

’

Hard Disk Mounting Screws

, Hard Disk

Fan Mounting Screws

Main Board

, Fan

--I

1 II

Inl

II-II

Inl

,li

Power

/ SuPPlY

111 II

Toshiba VP Systems

Figure 4-2

Release 6.1

The VP 100 Hardware Components and Their Mounting Locations

December, 1992

INSTALLATION

4-5

. .

4.2

- _

_. -

INSTALLATION REQUIREMENTS

The VP 100 installation involves:

Mounting the VP 100 cabinet.

Connecting PBX esrsnsions to the VP 100 ports.

Connecting power to the cabinet.

Installing the configuration database.

Updating the data base for both the VP 100 and the PBX.

Dedicating trunks in the PBX to the VP 100 hunt or distribution group (for primary answer).

Testing.

Installation personnel should be familiar with the data format and change_ procedures of the PBX.

-For further explanation, refer to the PREPARING THE PHONE SYSTEM chapter in this manual.

Site Requirements

Install the VP 100 cabinet in a dust free location. Keep it separated from

other equipment that may produce heat or generate strong magnetic fields. If space and environment permit, install the VP 100 in the telephone equipment room.

Power Requirements No

IMPORTANT SAFETY INSTRUCTIONS

adjustments to the VP 100 power supply are necessary. The system automatically detects whether power is AC or DC. The VP 100 is polarity insensitive.

SAVE-THESE INSTRUCTIONS

To conform to the safety agency grounding requirements use the power cord provided. This power cord complies with the following UL requirement:

“An equipment grounding conductor that is not smaller inSsize than the

ungrounded branch-circuit supply conductors, is to be installed as part of the circuit that supplies the product or system. Bare, covered or insulated grounding conductors are acceptable. Individually covered or insulated equipment grounding conductors shall have a continuous outer finish that is either green, or green with one or more yellow stripes. The equipment grounding conductor is to be connected to ground at the service equipmenr.-‘

Verify that the wall power outlet conforms to the following UL requirement: “The attachment-plug receptacles in the vicinity of the product or system are

all to be of a grounding type, and the equipment grounding conductors serving

these receptacles are to be connected to earth ground at the service equipment.”

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AC Power

Requirements

’

is best to power the system from a dedicated, separate circuit. If rhis is not possible, make sure the circuit is free of large motorized equipment, such as copy machines, and that it is protected by a fuse or bre&er. Make sure the power receptacle is grounded and within five feet of the cabinet.

Plug one end of the AC power cord into the VP 100 IEC! connector and the other end into the AC receptacle. Turn ON input power.

DC Power Requirements

The VP 100 may be pow.ered from a 48 volt DC pow& source. The

installer must provide a power cable which plugs into the-VP 100 IEC

connector and connects to the customer’s DC power source. A 16 XWG cable, no longer than 10 feet (3 meters), is recommended.

Othei dequired Equipment

Each VP 100 port is connected via a modular line cord to a standard modular telephone jack connected to a PBX extension (station). Supply

’

onk line cord with RJ 11 connectors (male-male) at each end for each port. Each line cord must be of sufficient length to reach between the VP 100’s line cord and PBX extension jack without undue stretching or tension.

A terminal, used for configuration installation and update, must be

available at the customer site. A Configuration Applications Terminal

(CAT) is recommended. A printer should be available for making a hard copy of the software configuration. In addition, an RS-232C null modem cadle is required to connect the terminal to the VP 100. Refer to the TERMINAL COMMUNICATIONS section of this chapter for more details. The following is a list of required equipment.

Table 4-1 Installation Equipment Required

Item Quantity

Modular line cords, male-male, 4 wire

RJl 1 (or equivalent) modular line jacks ASCII tgrminal (CAT, CRT and printer, or

1 cord/pan 1 jacWpon 1

hardcopy terminal.) RS-232C null modem cable for terminal or

printer #8 x 1” pan head screws for wall-mounting’

Toshiba VP Systems

R&Se 6.1

#l Phillips type screw driver 1

Refer to Table 4-5 for additional equipment needed for testing.

Screw head not tc~ k more than .35”. Be wre you have everything necessary if molly-bolts are required to mount tht

VP 100 cabinet.

December. 1992

PBX PREPARATION

INSTALLATION

4-7

- _

Instructions for preparing the PBX for the installation of the VP 100 are covered in PREPXRISG THE PHONE SYSTEM in this manual.’ Refe; to that chapter for:

PBX database changes.

Setting up hunt groups

Directing trunks to the VP 100.

Before continuing with the installation, be sure that the appropriate PBX changes have been made

and tested.

Toshiba VP Systems A&& 6.1

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4.4

TERMINAL COMMUNICATIONS

The VP 100 is designed IO communicate with the Configuration Application Terminal (CxT) or with any standard ASCII terminal. Within this section, the word “terminal” is used to refer to the actual machine used to communicate with the VP 100.

Terminal installation

The terminal is connected to the VP 100 using an RS-232C Null modem cable.

l -

Attach the

9-pin connector to the jack labelled “Term 1” on the VP 100.

A standard ASCII terminal should be setup as follows:

EVEN parity.

7 data bits, 1 stop bit.

X-ON/X-OFF handshaking protocol.

Valid baud rates: 300,600, 1200,2400,4800, 9600, 19200, and 38400.

A terminal does

not

have to be connected for normal operation. Once the VP 100 has initially been installed and configured, it continues to operate without requiring any user intervention over a terminal. This includes rebooting after a power outage.

Toshiba Recommended ASCII Terminals

The following are ASCII terminals that can be used with the VP 100.

TI Silent 700 or 703.

Hewlett Packard Models 2621A/P, 2631A.

0 Wyse Model WJ--50. 0 Panasonic DXD- 11.

Hazeltine Model 1410.

Lear Siegler Model ADM-3A. TeleVideo Terminal Model

Falco 5500e,“500e.

950.

Two laptops that can be used with the VP 100 are Toshiba T1600, and Zenith SupersPort 2286.

W RS-232C Pinouts and Cables

Toshiba provides two interface cables for the VP 100:

Toshiba VP Systems Release 6.1

Laptop Interface cable Part Number 5 I o-0326-00

December, 1992

Terminal Interface cable

Part number 5 1 O-0327-001

INSTALLAT:ON

4-9

- _

..-

yJTsminal 2p!--<

:: :p,de: ,, sther

DCE

device

Both cables are forked; the single end connects to the laptop for the Laptop interface cable. or to a terminal for the Terminal interface cable. The 9-pin forked end connects to Term I of the VP 100. The 25pin forked end connects to a modem or other DCE device. .+

There are t\vo connectors for communicating with the VP 100:

TERM

TERM2

Terminal Access.

RS-232C Integration.

The following table and figure show the complete RS-232C cable pinouts for connecting terminals, laptop PCs or external modems to the VP 100. It is recommended that the length of the RS-232C cable between the VP 100 and the other device be no greater than 50 feet_

Table 4-2

DB-9 Fin Number

RS-232C

Pinouts for a 9 Pin Connector

Signal Name Signal Function

1 DCD Data Carrier Detect

RXD Receive Data

3 TXD Transmit Data

4 DTR

Data Terminal Ready

5 GND Signal Ground

6 DSR

7 RTS

Data Set Ready

Request To Send 8 CTS Clear To Send 9 RI Ring Indicator (not used

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Release 6.1

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Terminal (DB-25)

(DTE Pinouts)

PC Laptop (DB-9)

(DTE Pinouts)

RXD2 4

Terminal (DB-9)

(DTE Pinouts)

lDCD* 2 RXD

3 TXD4DTR . 5 GND 6 DSR 7 RTS a CTS 9 not used

VP 100 (DB-9) (DTE Pinouts)

b 2RXD

External Model (DB-25)

(DCE Pinouts)

DCD 8

=. RXD 3

TXD2 4

DTR20 4

GND 7

DSR 6 b 6DSR

RTS4 4 CTS 5 RI 22

Toshiba VP Systems Release 6.1

December. 1992

Figure 4-3 VP 100 Cable Connections

VP 100 (DB-9)

(DTE Pinouts)

DCD

b ,2 RXD

3 TXD 4 DTR 5 GND

7 RTS

+ 8CTS

* 9 not used

ESTABLISHING COMMUNICATIONS

INSTALLATION

4-11

- _

The VP 100 is designed to automatically detect the baud rate of the terrriinal. As described in SYSTEM STARTUP within the previous section of this chapter, the VP 100 looks for an -1 character during the automatic baud rate detect phase of the system startup process.

Once the VP 100 correctly determines and adjusts to the baud rate of the terminal, it continues to communicate at that baud rate until the Baud command is used to tell it to chang’e’ to another baud rate, or until the RS-232C cable is disconnected from the Term 1 connector of the VP 100.

If the RS-232C cable is removed and re-insert, from the Term 1 connector of the VP 100.

communications with the VP 100 must be re-established. To do this, hold down the 11

key

on the terminal until the VP 100 system header message is displayed. (On some terminals, the (1 key is labelled FReturn] _)

-SYSTF.M

DAY

MMiDD

(MODEM&iBLEDj.LisTLOGON: .-

--@PASSWORD: ,-:I.

HHMM:SS I992

: -_-:<

SO?TlWARE

ID XXX0l

.7. : . . . j_ _

RELEASE A-XXX (MM/DDIyyt-

s/N:ooaMoo PBX: .-

-i

___

._,. -

.._.

.-_~<?.I.‘- i _:

c :: :a :.:..>z t

’ :

_; ,. I

The VP 100 system software indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character that is displayed indicates whether the system is at. the operating system level or within the INSTALL or UPDATE programs. The prompt characters are as follows:

Prompt

System Level

Action

Operating System INSTALL program UPDATE program

Ready to accept commands. Waiting for input

Waiting for input

Using the Internal Mod&n

The VP 100 is provided with an internal 300/1200 baud modem. You may communicate with the VP 100 through the internal modem by using a 103A or 2 12A compatible modem-equipped terminal. It can be accessed through any of the line ports on the VP 100.

To connect to the internal modem:

1. Switch the modem-equipped terminal to 300 or 1200 baud.

2. Call the VP 100.

3. When the company greeting plays, press m H H B on the telephone.

4. Enter the modem connect command. As an example. if a Hayes-compatible modem is being used, this can be done by entering .\TD on the terminal.

5. Hang up the receiver on the telephone.

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6. \Yait for the VP 100 to detect carrier from the modem and to display the system header rn=ssaoe.

c L

- _

_ ._

7. Prsss [xi on the terminal to get the PASSWORD prompt,

T>-ps the password and press .[Enter to reach the @ prompt.

To pro\-ide increased security for the VP 100, disable the internal modem. At the @ prompt. enter:

MOD DISABLE

This bIocks access to the VP 100. Once the modem is.disabled. if logon is attempted by pressing @ message

“That command is not allowed.”

q q

m. the caller receives the error

.*-

To re-enable the internal modem. at the @ prompt, enter:

MOD ENABLE

Although the internal modem may be accessed through any of the line ports on the

This restores access to the VP 100 via the internal modem.

100, only one caller may use the modem at any given time. If the internal modem is already in use or if a terminal is connected backup procedure), and logon is attempted by pressing H 0 message:

“That mailbox does not e,xist.”

without

the @ prompt displayed (e.g. in UPDATE or during a

H, the caller receives the error

Remote Connection to the Internal Modem Using the CAT Program

The following describes how to establish a remote connection with the internal modem of the VP 100 using the VP CAT program and the built in (or external) PC modem. A modem connection is necessary to perform any remote backup.

Prerequisites

All Toshiba-supplied software must be properly installed on the PC being used (VP CAT, VP 100 software, and VP 100 Prompts). Refer to CONFIGURATION APPLICATIONS TERMINAL in this manual.

EiT

It is assumed the CAT has been used successfully to backup a VP 100 system over a local (cabled) connection using COM PORT #l (or serial port A) and that the hardware and software are operating correctly.

Hardware Requirements

The modem used with the PC must be Hayes compatible (Bell standard type 212 or 103) and operate at 1200 and/or 300 baud. The PC can have an internal or built-in modem. however an external modem (with appropriate cable) can be used. The modem phone line may be a single line extension from a PBX or a dedicated loop start telephone line supplied by the local phone company. Final&. a standard 2500 touchtone telephone set and associated line cords may also be required.

Internal Modem

Internal modems built into PCs must be configured using the setup program and procedures provided with the computer. Refer to

CONFIGURATION APPLICATIONS TERMINAL in this manual.

Toshiba VP Systems

Release E T

rkcerrr;r 1992

INSTALWTI;“I

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External Modem

When using an external modem. attach a cable between CO5f PORT

#I (or serial port A) and the modem (Refer to the modem ouysrs

manual for specific information about any jumper and/or sw;!r:h

..-

Phone Line Connection

settings.) Start the CAT program as chan?G the baud rate to 1100 baud. Refer to the CONFIGURATION APPLICATIONS

TERMINAL, Changing the Baud Rate. for further instruction.

Attach one end of a line cord to the connector labeled LINE cn the modem and the other end to the telephone Iine RJll block. .%rach the

2500 set to the modem connector labeled PHONEyLift the receiver and verify dial tone is present. If the phone line is a PBX extension. note the access number for an outside line (e.g. dial

follow-d by

the phone number).

The

CAT Start Up Procedures

following procedures explain how to start the CAT program

when using a modem on COM PORT #2.

Turn ON the PC and allow the CAT program to start

automatically.

2. Select NO SYSTEM from the select system menu.

3. Exit the program:

IA’tl

E. The DOS prompt C:\VMXCXT> is

displayed.

Testing the Modem

4. Restart the CAT program as follows:

For Toshiba T1600 type: CAT/COM2/T1600 [I

For Zenith SupersPort: CAT/COM2/Z286 [Enter

For all other PC’s type: CATKOM2 I/

The switch “KOM2” instructs the CAT program to communicate with the device attached to COM port #2. The default (with no switch specified) is to communicate with COM port #I.

With the CAT program started. select (or add) the desired VP 100 system using the Select System screen. Make sure the communication speed is 1200 baud (observe the status line at the bottom of the CAT screen). The following steps explain how to change the baud mte of the CAT program before you are connected to the VP 100.

1. Type (Ajtl T to pop-up the terminal menu.

2. Choose baud rate, then select 1200.

Once in the terminal emulation mode, modem communication is enabled.

3. Type: ATZ

r=j.

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installation and Maintenance Manual

The modem shouId respond with “OK.” If not. recheck the rerup

options described above.

-7

Establishing a

Remote

Connection

There are two-methods of dialing a phone’number using a Ha)-es

compatible modem and connecting with a remote VP 100 syrrem: automatic dial and manual dial.

Automatic Dial Method

.‘-

There is an industry standard set of commands for controlling and communicating with a Hayes compatible modem. The follou-ing is a

subset of these commands intended to quickly establish a remote

connection with a VP 100. The instructions below assume the VP 100

in the primary answer mode and will automatically answer an

incoming phone call placed to a predetermined number. For

secondary answering, refer to the manual dialing method.

1. Type AT (1 The modem must respond with -‘OK.”

Type AT2 (1

The modem must respond with “OK.” This command resets the modem to

default factory settings.

Type ATDTxxxyyyyyyy,,,,###5 followed by (1 .-where xxx is the area code and yyyyyyy the phone number of the VP

100. The comma (.) introduces a delay to allow the network time to connect and the VP 100 to answer before the “###5” tones are issued.

If the phone line is a PBX extension, the prefix code must be entered for an outside line (e.g. 9) before the area code and phone number of the VP 100. Comma (,) characters might need to be

inserted or deleted to allow the proper time period to connect width the internal modem of the VP 100. Each comma (.) represents a delay of two seconds.

The call was successful if the word CONNECT appears and the VP 100 system header is displayed on Ihe screen. Logon to the VP 100 at maintenance level and proceed with a remote configuration changes or backup (m

B),

as described in

PROCEDURES in this manual.

Manual Dialing Method

If the aut0mati.c dialing method is unsuccessful. or when a VP 100

not setup for primary answer, use the following method.

1. Type AT I=)

2. Type ATZ m

The modem must respond with -‘OK.”

The modem must respond with “OK.” This command resets the modern

default factory settings,

Toshiba VP Systems

Release 6.1

December, 1992

3. Type ATX -1

The modem must respond w+rf: .-OK.” This command instructs the ni&sm to ignore dial tone detection.

- _

_ Terminating the

Remote Connection

4. Type ATD

5. Dial remote VP 100

6. Press 0

7. Press (1, hang up

8. Logon to the VP 100

When all activities with the VP 100 have been completed and the @ prompt is displayed, the remote connection may be terminateii The default escape sequence for a Hayes compatible modem is three + signs. Type the following:

Type +++

q q q

Do not press [Enter - yet.

When the VP 100 answers:

(On the touchtone #tone.) The VP 100 modem tone should be heard-

The modem and the VP 100 m&em

should now connect and the VP 100

system header should appear_

(At maintenance level) Perform a

remote configuration change or backup

(IAltl

B).

Wait approximately one secoti The

modem responds with “OK” indicating the command mode has been entered.

2. Type ATH m Hangs up the modem and terminates the call. The modem is now ready 13 call another system.

Using an External Modem

The VP 100 may be connected to an external modem in place of a directly connected terminal to achieve greater speed than 1200 baud. The external modem must bc connected to the VP 100 via a normal RS-232C modem cable with pinouts as shown in Figure 4-4. The cable should be inserted into the DB-9 jack labelled “TERM 1:’ In addition, the external modem may hJve to be configured to properly handle the following.

The modem should always be ready to answer a call, and should not depend upon the DTR signal from the VP 100. Failure to configure the modem in this way can result in the m&em never auto-ansuering calls.

The modem should not assert the DCD signal into the VP 100 unless it is actually detezing carrier from the telephone line (or other DCE device). Failure to configure the modem ia this way can result in the VP 100 not detecting that a subsequent call has come in through ttc external modem.

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Installation ard Maintenance Manual

Although some modems have external switches to configure these options, most recently manufactured modems use “software sw?tches“ that can be changed by connecting a tsrrninal into the modem through an RS-232C cable and [hen sending commands directly to the modem. Consult the user’s guide provided with the modem to determine thsmeans by which it may be configured.

Once the external modem is connected properly, use it to communicare with the VP 100 in the same way as if a directly-connected terminal is connected, except that the baHd rate may not be

changed.

w Ai external modem normally is not required, since the VP 100 contains an internal

modem.

._._ .-=

Toshiba VP Systems

E?.eESS 6.1

December. 1992

INSTALLATlOh

f-17

4.6

- _

VP 100 INSTALLATION

Mounting the VP 100

The L-P 100 is designed to be wall mounted. This optimizes air flow around and through the

system, as well as making best use of floor and wall space in the switch room.

For proper ventilation and to allow the plastic cover to swing open upwards, the \P 100 requires 14” horizontally and 32” vertically of wall space. The 32” vertical measurement shows enough space for the metal case to hang down when it is opened for system maintenance. The total spacing also allows for 6” on all four sides of the system u-hen the plastic cover is closed.

Use the template (enclosed with each unit) to transfer screw spacings to the wall. Four screws (or molly-bolts) are required to actually mount the VP 100 on the wall. These are not provided with the VP 100 as shipped.

To mount the VP 100, follow these steps:

1. Locate the mounting template supplied with the VP 100. Position the template on the wall and mark all four screti locations.

.*-

Remove the template and partially screw in the top two screws or molly-bolts (not

supplied).

3. Remove the plastic

1. Screw in the two lower mounting screws.

Tighten all four mounting screws.

The following i!lustration indicatks the mounting locations on the VP 100.

cover

and hang the VP 100 from the top two mounting screws.

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InstallSion and Maintenance Manual

’

Card Reset LEDs

Channel

Status

LEDs

______-----------

\$?J 0

\____________------

01 03

(32 04

0 05

Mounfing Locations

Alarm LED

Power LED

0 0) 07 0

08 0

. .

Toshiba VP Systems Release 6.1

Locations

Figure 4-4 The VP 100 Mounting Locations

December, 1992

System Startup

INSTALLATION

4-19

- _

.,-

During the entire

VP 100

physical installation process. it is highly rscommended that you

observe the messages displayed by, the VP 100 during its startup process. To do this. use the

CAT and log your session so it may be printed out later. or use an ASCII terminal equipped

Lvith hardcopy printout.

The previous section within this chapter, TERMINAL COMMUNICATION& describes how to connect an ASCII terminal to the VP 100. The rest of this section describes the manner in which the VP 100 starts up after input power is applied. Be sure to read and understand these two sections before powering up the system.

As a safety precaution, always make sure that the cover of the metal case is securely closed before powering up the system. The input power cable can then be safely plugged into the dedicated power source and the input power switch turned ON.

After input power is applied, the VP 100 undergoes the following phases before the system software becomes fully operational:

Automatic baud rate detect.

Diagnostic tests.

System software boot.

System initialization.

Each of these phases are described in detail in the next few pages followed by an example of the full startup process.

Automatic Baud Rate Detect

The VP 100 can communicate with terminals at a variety of baud rates. Ruring the automatic baud rate detect phase, it automatically determines the terminal baud rate by looking at each of the available baud rates for an [ character. If the VP 100 does not detect an

-1 character at any of the available baud rates, no messages are

displayed during the entire startup process.

. .

The VP 100 starts performing automatic baud rate detect within a few seconds after input power is applied. During the automatic baud rate detect phase, the red alarm LED flashes ON and OFF at a slow rate. This phase lasts for approximately 16 seconds; then the red alarm LED is steady ON. (The alarm LED is visible in the upper right comer of the window in the plastic cover.)

If the VP 100 detects an [F) character during this time. it adjusts to the terminal baud rate, and proceeds to the diagnostic tests phase. A startup message is displayed on the terminal.

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installation and Maintenance Manual

If the VP 100 detects no (F( characters during this phse. messages are not displayed during the entire startup process:

To get- t.he VP 100 to automatically adjust to the terminal baud rate

1. Connect the RS-232C cable between your terminal and the \‘P

100. Be sure to insert the cable into the DB-9 jack labelled

“TERM 1.”

2. Set the terminal baud rate to one of the following baud rates: 300,600,1200,2400,4800,9600, 19200, or 38400.

3. Turn ON power to the VP 100.

4. Press the terminal F] key repeatedly at a fast rate until the

VP 100 startup message is displayed. To be sure that the VP 100 does not miss detecting the (Enter] characters, it is recommended that the r-1 key is pressed at a rate of. at least, three times per second.

Diagnostic Tests

*If the VP 100 does not seem to be detecting the )I characters,

do the following:

Verify terminal cable wiring (Figure 4-4).

Check that the terminal cable is securely plugged in at both ends.

Check the terminal setup. Refer to the Terminal Installation section in this chapter.

If everything appears to be setup properly and the startup message does not appear, turn the VP 100 OFF for several seconds and then back ON. Within a few seconds. the red alarm LED should fl-sh to indicate that the VP 100 is in the automatic’ baud rate detect phase. If the red alarm LED does not flash but stays on solid, or does not go on at all, the problem is with the VP 100. In this case, either the power supply or the Main Board must be replaced. First replace the power supply. If the problem persists, replace the Main Board.

After the automatic baud rate detect phase ends, the VP 100 kgins performing extensive diagnostic tests to verify that the hard\\ are is working properly. These tests are designed to detect problemr with the processor, the system memory, the hard disk, and all of the related support circuitry located on the Main Board.

Toshiba VP Systems

Release 5.1

The diagnostic test phase begins by displaying a startup mczczge:

December. 1992

INSTALLAT!X 4-21

DIAGXOSTIC (MWDDIYY)

TESTING HARDW.‘&E...

If no err&s are derssted during the diagnostic test phase. the VP 100 displays the following message and then proceeds immediartly to the

system software bcoot phase:

TEST COMPLETE

If errors are detected, the VP 100 attempts to determine the Fobable

cause of the error as being either the Main Board, the hard d&k, or the power supply. The VP 100 displays an error message and then resets itself, at which point the startup process begins all over again_ Refer to the MAINTENANCE chapter in this manual for complete procedures for replacing components in the VP 100.

System Software Boot

The error messages and the required actions are listed as follows.

Table 4-3 BOOT ROM Diagnostic Error Message

Error Message Required Action

ERROR 1. PROBABLEC_%USE: MAIN BOARD

ERROR 2. PROBABLE C=\l_kSE: HARD DISK

ERROR 3. PROBABLEC?.CSE: DISKDATA

Replace the Main Baud_

Replaced the Hard Disk_

Restore System S&Aware

or restart the prcxedure that was aborted.

***

POWER FAIL ***

Ignore if power w= mmed

OFF. Otherwise. eplace the power supply.

. .

During the system software boot phase. the VP 100 loads the operating system software from the hard disk and then passe- ControI

to the system software. The VP 100 begins this phase by di+aying the following message:

BOOTLNG FROM I-L%RD DISK

If no errors are detected during the system software boot phaZ1=. the VP 100 will have successfully booted itself, and will pass cor.rrol to the system software. Lvhich displays the following system heck:

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- SYSTEM SOFTWARE RELEASE X.X.X.X (MMJDDNY) 7 DAY MMJDD HH:M&f:SS YYYY NAME ID:XXXXXX S/N:X.XXXXX PBX:XX (MODEM ENABLED) LAST LOGON: MM/DD_ HH:MM

8.. *

If errors are detected, the VP 100 attempts to demmine the probable cause of the error as being either the Main Board, the hard disk, or the power supply. The VP 100 displays an error message and then resets, at which point it begins the startup process all over again

The error messages and the required actions are the same as those displayed from within the diagnostic test phase, as shown above.

. . _

System Initialization

Once the system software takes control of the VP 100, initialization begins. This includes making sure that the hard disk is ready for full system operation, reading in all of the system configuration tables, verifying that all of the mailboxes and messages are consistent with each other, and initializing the line ports.

During the system initialization, the VP 100 displays messees as

’

follows:

PREPARING DISK TO READ DATA DISK READY RUNNING DISK RECBUILD... DONE INITIALIZING PORTS... DONE

After system initialization has completed, the VP 100 can begin accepting commands from the terminal. After the database is configured, the VP 100 can begin answering calls.

If the VP 100 is unable to complete its initialization due to an unrecoverable error, it displays the following error message:

Toshiba VP Systems

Release 6.1

FATAL ERROR DETECTED, SYSTEM INITIAL.IZATION SUSPENDED!

At this point, list the Hardware Error Table to determine the cause of the fatal error. Refer to MAINTENANCE, Hardware Errors in this manual.

tW There may be a considerable delay while the VP 100 ir running

the DISK REBUILD program, which has the task of Lerifying the consistency of the mailboxes and messages, and also while it is initializing the line ports.

December. 1 t)92

Full Startup Process,

INSTALLATION

4-23

The following provides an example of the full startup process. When the process is cbmplete, enter your password and then begin typing commands into the VP IQO.

Description

Turn ON input power

Auot-baud-rate detect begins

Press IEnter repeatedly

system detects baud rate

Diagnostic tests begin: A startup message is displayed:

If OK, message is displayed:

System software boot begins:

If OK, alarm relay closes, and

system software takes over.

System header is displayed:

Table 4-4

Full Startup Process

Messages displayed by the VP lOO,-

Alarm LED turns ON

Ah-m

LED flashes

Alarm LED stays on

.‘. _

Alar-m LED turns off

---

SYSTECMSOFlWARERELEASEA_XX_X @lM/DDlYY) ---

DAYMMiDD HHMMSS YYYY NAME IDXXXX S/NXXXX PBXXi

@tODEMENE.ULED) LASLOGON:MWDD HH&fM

._._ .-=

System prompt displayed, but the system has some more initialization to do:

System inititialization done:

Press

I] :

Type password, press j7GG-l:

@PREPARING DISK TO READ DATA DISKREADY RUNNINGDISKRELWILD...DONE

Il’iiG PORTS.. . DONE

PASSWORD:

. .

Toshiba VP Systems Release 6.1

December. 1992

Instalfar;cn and M&ntenance Manual

4-24

SOFTWARE INSTALLATION

System parameters and customer-provided information are entered into-system memory u-in: a

-tuo-part configuration program. The INSTALL program is used to enter information for rev, installations. The UPDATE program is used for verification and to change the configumd~u database.

This section is an overview of the configuration installation. Detailed directions for all the steps are in the

Configururion

Using INSTALL

manual.

Using INSTALL to Configure the Database

After the operating system has been loaded and the system initialization has completed, the VP 100 is ready for you to enter the password_ Refer to MAINTENANCE, Miscellaneous Commands in this manual, on how to set passwords and the various password levels. After a valid pwword is entered, begin the INSTALL program. At the @ prompt type:

When prompted by the colon, enter data as described in the

manual -

INSTALL, to define the database.

Coqkpration

To back up the data, refer to the PROCEDURES chapter in this nauual.

Using UPDATE

Entering UPDATE to Verify and Modify the Database

After the system configuration is complete, the terminal again displays the

@ prompt. To get a printout of the database, enter the UPDATE program.

At the @ prompt type:

uP(l

The terminal displays the dot (_) prompt. At the dot, type:

L ALL

Check the printout with the configuration forms and verify that the data is

correct. If correct, to exit from the program, type:

If any of the data is incorrect, follow the instructions in the Conjig~~nrrion manual - UPDATE.

When any changes are made in the configuration database. it is advisable to save the information to the hard disk oi the CAT.

Toshiba VP Systems

wease 6.1

!?ecember. 1992

INSTALLATiZN

The UPDATE program is used to LIST, MODIFY, ADD, or DELETE

information. The system expects a verb-noun-modifier combinarJn as a command string.

Verb

The action Lvord to be used. It can be LIST, ADD. DELETE. or MODIFY-. Type in the entire word or type in from one to three characters.

4-25

- _

Noun

The name of the configuration table to be+ised. T\yz in from one to six characters, depending upon the table name.

Modifier

An element within a table. It is usually one character.

Occasionally a command may allow an extension after the modifier; this extension is usually one or two characters long.

Examples of the commands are.provided in the

Configuration

manual UPDATE. Press (1 after typing each command string. TlG key may be labeled IReturn on some terminals.

._ _

. .

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lnstallai~,-n and Maintenance Manual

4.8

- _

_. _

CONNECTING THE PHONE SYSTEM WITH THE VP

After completing the software installation procedures, connect the VP 160 to the PBX.

Verifying..the

Equipment

Making

Connections

the

Port

Numbers

sure the appropriate number of RJI 1 jacks are installed. Make sure enough modular line cords of sufficient length are available to make the connections. One line cord for each VP 100 port is required.

Plug the RJl 1 jacks into the port openings at the bottom of-the VP 100. Refer to Figure 4-5 for the location. A black plastic cable holder is located on the left bottom of the cabinet. The line cords and power cord can be secured by the cable holder.

IEC Connector,

Fuse Holder

Power Switch

\ \\

100

Toshiba VP Systems

Wease 6.1

December, 1992

I I

Term 1 Term 2

Figure 4-5 VP 100 Bottom View of Metal Case

AUX Connector

. .

INSTALLATKIN

4-27

4.9

VP 100

Tbe VP 100 should always be checked for proper operation after the configuration databacs is

installed 0-r changes are made. In addition td the system test, other tests should be made beiore the

TESTING

L-P 100 is connected. These tests are described in this section. The tests require the follou_ing

equipment:

d“

Table 4-5 . Testikg Equipment

Quantity

Description

25~type (single line touchtone) telephones.

Terminal directly connected to VP 100 TERM 1, via RS-232C cable.

Hard copy of the Configuration database.

Extensions for testing, connected to

RJl

jacks (in addition to VP 100

extensions).

e These tests assume no other calls are being made into the VP 100. If calls are received, the

port status becomes confused and invalidates the test results.

1. PRE-VP 100 OPERATIONAL TEST

Verify that dial tone is present on each PBX extension associated with the VP 100.

A. Connect a 2500-type single line telephone to the first PBX extension

RJl 1

jack connecting

to a VP 100 port.

B. Go off-hook. Is dial tone present?

YES # c f

’

EXTENSION NUMBER CHECK

ontmue or a ex ensions and go to Step 2.

) Determine the cause and correct the problem before continuing.

. .

Verify that the PBX extension numbers match the VP 100 PORTS Table.

Refer to the configuration database listing, and specifically to the PORTS Table.

Connect the telephone labeled B to the RJ

Connect the telephone labeled A to a test telephone RJl 1 jack.

From telephone A, dial the extension number associated with telephone B.

jack connected to Port 1.

Does telephone B ring?

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Release 6.1

Fkwnber. 1992

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installation zd Maintenance Manual

- z

_. -

YES ti

Answer the call, verify the circuit quality, and move Telephone B to the nest VP 100 RJ 1 1. Continue the procedure until all extensions are tested. then go to Step 3.

NO *

PBX FUNCTIONAL TEST

Determine the cause and correct the problem befoie continuing.

Verify that each VP 100 port extension can initiate a transfer by doing i bookstitch flash and a transfer code or just a bookswitch flash, before dialing an extension number. Also, verify that you can reconnect to the caller when the extension called is not answered or busy.

Connect telephone B to the RJI 1 jack associated with port 1 of the VP 100.

Connect telephone Cto a test RJI 1 jack.

From telephone A, call the extension number associated with teIephone B.

Answer telephone B and perform a bookswitch flash.

Does the PBX provide stutter or solid dial tone after the hookswitch flash?

YES

# If either tone is present, dial the extension number associated with telephone

c. .

._ _

NO + S

Dial the transfer initiate code, if any; then dial the extension number associated lvith

top and correct the problem before continuing.

telephone C.

After several ringbacks have occurred, perform a hookswitch flash and reconnect code, if

required, to reconnect to telephone A.

Did telephone C stop ringing? Did you get reconnected to telephone A which was on hold?

YES t C

onnect telephone B to the next VP 100 port extension and continue until the

’

extensions for each port has been tested.

Make telephone C busy by taking it off-hook. Then repeat the test starting with step A and

# Determine the cause and correct the problem before continuing.

calling a busy extension instead of the ring no ans\ver extension.

The extension number connected to telephone C should start with the same first digit as

those configured in the USER Table.

4. CALLS TO THE INTERCEPT EXTENSION (ATTENDANT)

Verify each extension can transfer a call to the intercept extension (attendant).

. .

Toshiba VP Systerrs

Ree?zze 6.1

.a.

Connect telephone B to the RJ

1 1

jack associated with port 1 of the VP 100.

B. From telephone A, call the extension number associated with telephone B.

Decerlmer. 1992

INSTALLATl3N

4-29

C. Answer telephone B and .psrform a hooksu-irch flash and dial the transfer code. ii required,

then dial

(or the attendant’s extension number), then hang-up telephone B.

D. Did telephone A get connected to the Operator?

YES

) Continue test f& all extensions. then proceed with Step 5.

- _

# Determine the cause and correct the problem before continuing.

e Some PBXs do not allow a blind (unscreened) transfer to the attendant. If this is the

case, do not assign Attribute 15 - TRANSFER TO A RINGING EXTENSION to the COS for this mailbox.

When all VP 100 port extensions pass these tests. proceed by connecting the modular line cords from the RJI 1 jacks to the VP 100 ports and test the system for standard operation. Label the modular line cords with the PBX extension number for easy reference. The VP 100 must initialize each of the PBX ports. To verify that all the ports are initialized, at the @ prompt, type PS.

All ports should return IDL.

CALLING A RING-NO-ANSWER EXTENSION

@Z The extension to b& called must have a valid first digit (a mailbox with this first digit

must already exist in the USER Table) or be entered in the USER Table as a mailbox (mailbox number same as the extension number and a COS).

Verify that the VP 100 properly handles a ring-no-answer (RNA) call:

From telephone A, call the extension associated with port 1.

Did the VP 100 answer with the correct company greeting (a custom greeting or the generic

greeting)?

YES

Enter the extension number for telephone C.

Did the VP 100 respond with the prompt: “73nr& you. Jltst CI

Continue.

r) Determine the cause and correct the problem before continuing.

. .

moment...”

(Prima?- .-\nswer

Mode example).

YES

After a predetermined interval (defined by the entry

I) Continue.

e Determine the cause and correct the problem before continuing.

the INFORMATION Table ior

ringbacks before no answer) does the system reconnect and speak the prompt: “E\-rt,lz~io~

XXX

doesn’t mswer. Please leave (I priiwte messqe at the tone, din1 another Exrzmion

number or din1 zero for assisfcmce.”

If the mailbos has not been entered in rhe USER Table, the VP 100 does not c)ifer to take.a message.

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- _

_. _

YES

NO *

F. Repeat the test for each VP .I00 port.

CALLING A BUSY EXTENSION

) Press •l m then hang up.

Determine the cause and correct the problem before continuing.

Verify that the VP 100 properly handles a call directed to a busy extension:

From telephone A, call the extension associated with port 1.

Did the VP 100 answer with the correct company greeting?

YES ) Continue.

Make sure telephone C is busy by taking it off-hook. Enter the extension number for

) Determine the cause and correct the problem before continuing.

telephone C.

Did the VP 100 respond with the prompt: “Thankyaujust a monzent...” (Primary Answer

Mode Example).

YES

Continue.

._ _

After a short interval, does the system reconnect and speak the prompt

Determine the cause and correct the problem before continuing_

“Extension Xxx is busy. Please leave a private message at rhe tone, dial another extension number or dial zero for

YES

Repeat the test for each Vi 100 port.

HUNT GROUP OPERATION TEST

assisrance”.

I) Press

H then hang up.

) Determine the cause and correct the problem before continuing.

Verify the hunting sequence

@? The terminal command PS displays the current status of each VP 100 port. A three-

character abbreviation denotes the state of each port. Refer to the MAINTENXSCE chapter for more information on using the PS command and the meaning of the states.

A. From the system level @ prompt, type PS.

B. Does the port status show all ports in the IDL (idle) state? If not, determine the cause and

correct the problem before continuing.

Toshiba VP Systems

Release 6.1

Oecember. 1992

INSTALLATKN

4-31

LG@ Some ports may be in the TST (test) state momentarily due to on-line diagnostics. If

a port is in the TST state, you should enter PS several times before deciding if the port is in trouble or if self-test is running. Self-test runs e\rery five minutes 2nd if a

problem is encountered, it is entered in the Hardware Error Table.

Ifother calls are being made into VP 100, all ports may not be idle. If they are not all idle. check to see if anyone else is calling.

_. -

If the terminal is connected remotely, one of the ports shows the modem as MOD.

.*-

From telephone A, dial the extension number or access code associated with the 1P

hunt group.

Does the VP 100 answer properly? If no, determine the cause and correct the problem

before continuing.

From the terminal, enter PS.

e Port status should show the port in WFD (Wait For Digits) state when an incoming

call is answered.

Did the correct port answer, based upon how the PBX is programmed for hunting groups?

YES

From telephone A, press E

Busy out the PBX extension identified in Step F above.

Continue the process from Step C until all ports have been busied out.

Continue.

@ Determine the cause and correct the problem before continuing.

and hang up after the system says

“good-bye.”

100

._ _

8. TESTING FAIL-SAFE OPERATtON

All Ports Busy

While all ports are busied out, use telephone A to dial the extension number or access code

of the hunt group.

Does the call overflow to the correct answering extension as determined for fail-safe

operation?

YES

Continue.

) Determine the cause and correct the problem before continuing.

e Some PBXs may not support hunt group overflow, in which case the caller may

experience a ring no-answer condition until a port is available to accept the 41

Remove the busy condition from all VP 100 port PBX extensions.

Toshiba VP Systems Release 6.1

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Installation 2-d Maintenance Manual

Port Ring-No-Answer

Disconnect all modular line.cords associated with VP 100 ports.

From telephone A, dial the hunt group extension number or acc’ess code associat,-f Lvith the

extensions connected to the VP 100.

Does the call divert to the correct alternate answer point when the VP 100 does rr.2~

answer?

.‘-

- _

Reconnect the modular line cords.

From the terminal, type TE C 1. The VP 100 should respond showing each poq forwarded

I-I.

(PORT X FORWARDED) until all ports have been forwarded.

Type PS to verify all ports are in the FWD (forwarded) state.

From telephone A, dial the hunt group extension number or access code.

Does the call forward to the correct position as specified in the call forwarding string

(System Parameter 45)?

YES

From the terminal, type TE C 2 to cancel call forwarding. The VP 100 should respond with

Continue.

) Determine the cause and correct before continuing.

ALL PORTS INITIALIZED.

From telephone A, dial the hunt group extension number or access code.

Does the VP 100 answer correctly?

YES

Continue.

) Determine the cause and correct before continuing.

Type PS at the terminal.

._ _

Toshiba VP Systems

Verify that all ports are in the IDL state and that the cancel forwarding string (S1;-tern

Parameter 46) is correct. If any ports still show FWD, use TE C 2 x, where x is the port number, to cancel forwarding. If cancel forwarding does not work, determine the zu.rse and correct before continuing.

3. VERIFYING

TRUNK TO VP

100

OPERATION

A. From the terminal enter the PS command.

B. Does the port status show all ports in the IDL state?

YES

Continue.

Determine the cause and correct the problem before continuing.

C. From telephone A, call outside of the PBX and back in on trunks dedicated to the hunt

group.

R%+xF j 1

December. 1992

Does the VP 100 answer properly?

YES ) Continue.

NO ) D

From the terminal, enter the PS command.

Does the port that answered show WFD state?

etermine the cause and correct the problem before continuing.

YES # Continue. .

INSTALLATIXN 4-33

.‘-

- _

NO # D

From telephone A, enter the extension number associated with telephone C. The 1P 100

should respond with

Does telephone C ring?

etermine the cause and correct the problem before continuing.

“Thank you. Just a moment.”

YES * Continue.

Enter the PS command. Port status should show port 1 in the AIC (Assisted Incoming

) Determine the cause and correct the problem before continuing.

Call/Automated Attendant) state.

Answer telephone C. Does the VP 100 say

“Beep, beep, beep...Connecting”

and transfer

the incoming trunk to telephone C?

YES

From the terminal, enter the PS command and verify the port state is IDL.

Busy out the port that answered.

Repeat the procedure from stkp C for all ports until all ports are busied out. Verif?- calls

Continue.

) Determine the cause and correct the problem before continuing.

can be placed through the VP 100 from each port.

‘. -

From telephone A, call out and back in on a trunk dedicated to the hunt group.

Does the call overflow to the correct destination?

YES

NO $ D

) Continue.

etermine the cause and correct the problem before continuing.

m Some PBXs may not support overflow in which case a ring-no-answer condition may

be encountered.

Remove the busy condition from all VP 100 port extensions.

Repeat steps C through M substitutin,

0 calling a station that answers with calling a station

that does not answer and then repeat by calling a busy station.

Toshiba VP Systems

Release 6.1

[?*x-cer. 1992

lnstal:~-tin and htaintenancs Manual

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10.

’

VERIFYING TRUNKS

- _

_. _

From telephone X. call outside the PBX and back in on the first trunk dedicated 10 the VP

100.

Does the VP 100 answer properly?

YES

Repeat the procedure from step A for each trunk until all hunts have been tested. Verify

Continue.

) Determine the cause and correct the problem before contiiuing.

that each trunk is answered by the VP 100 with the correct greeting.

uzr

l-800 (InWATS) lines can be tested individually, even if they are bands from other areas, by using the “plant test” number. Get these from the CO if you do not already know them.

CALLS TO THE INTERCEPT EXTENSION

11.

Verify that the VP 100 can transfer a call to the intercept position (attendant) when the caller does nothing or dials

From telephone A, call the extension associated with‘port 1.

Does the VP IO0 answer correctly?

Listen to the complete company greeting. Do nothing and let the VP 100 time-out and

transfer the call to the attendant.

Did you reach the attendant?

YES

Repeat the procedure by dialing 0 instead of waiting for time-out.

From telephone A. call out and back in on a trunk dedicated to the hunt group. Uhen the

) Continue for all ports.

I) Determine themcause and correct the problem before continuing.

VP 100 answers. let the system time out (do not enter any digits.).

Does the VP 100 transfer the call to the intercept position?

YES

MESSAGE WAITING

1’.

From telephone A. call out and back

Continue.

) Determine the cause and correct the problem before continuing.

in on a trunk dedicated to a VP 100 port.

B. Does the VP 100 answer properly?

Toshiba VP Systems

Release 5

YES

Decemk. 1992

Continue.

INSTALLATICN

4-35

- _

_. .-

NO ti

Make sure telephcz? C is busy b!- taking it off-hook. Enter the extension number.

associated with te!:phone C.

After a predetermiasd interval, the VP 100 should reconnect, and at telephone A h-3~

should hear,

extension number. CT dial zero for assistance.”

Leave a test message for telephone C.

s A message & not delivered to a mailbox unless it is at least 4.5 seconds in length.

The mailbox must be entered in the USER Table for the VP 100 to offer to tie a message.

The VP 100 should now initiate a message waiting notification call (ASAP message

waiting) to the extension associated with telephone C.

e If all ports equipped are allowed to make outcalls, the call is not attempted a-hen -

or more of the ports are being used. Also, for message waiting, INFORMATION

Table, Index 21 - MESSAGE WAITING NOTIFICATION, must be set to -Y”

(Yes).

Does the VP 100 cz+ll.the extension associated with Telephone C?

eternine the cause and correct the problem before continuing.

“E.xte?sion XXX is bus?. Please leave a message at the tone, dial annz.her

.*-

+ _

‘\

YES

NO *

Answer telephone C. The VP 100 should respond with:

Ready,”

Enter the security code if asked, and press

Does the message gund clear?

YES # Continue. *

Press

with “X

YES ti

Continue.

Determine the cause and correct the problem before continuing.

“Extension XXX has X messages.

“Extension Xxx has X messages. Please enter your security code.”

to listen to the test message.

Determine the cause and correct the problem before continuing.

to Erase thz message, then press

messages b-ill be erased- ‘I

Press z to exit the s>-stem. The VP 100 should respond with

Determine the cause and correct the problem before continuing.

to exit the mailbox. Does the VP 100 respond

“good-b>-e.”

4-36 Installakm and Maintenance Manual

’

4.10

.._

TESTING THE INSTALLATION AND TELEPHONE CHANGES

The following checklist:is intended to help~trask the installation and telephone changes.

- _

Receiving the Equipment

Inspect for Damage

_ ._

_Carton

-Cabinet

_ACJDC Cables Secure

The “See Chapter” column refers to the appropriate chapter in this manual for further information.

.*-

The “Person Responsible” column is for your use to track who is responsible for the irem.

The “Scheduled” column indicates when the item is to be completed.

The “Completed” column is for the date of final completion for that item.

see

Chapter

Person

Responsible

Scheduled

[NSTALLATIOI

-Printed Circuit Cards

_ Reshipping Procedures

Pre-Installation

Environment

-Dust Free (Y/N) .

_ Away from Large Motors

(YM)

- -Cabinet Accessible (Y/N)

. .

_ .-_.

Power

-Dedicated Fuse or Breaker

-Dedicated

Receptacle

_ Other Required Equipment

_Modular Line Cord

_ RJ 1 I Jacks/Equivalent

_CXT or Other ASCII Terminal

115V

INSTALLATION

60 hz AC

_Screwdriver

_RS-23X Interface Cable

Toshiba VP Systems Release 6.1

December. 1992

INSTALLATION

4-37

PBS Preparation

_Sur\-s; Phone System (Y/N)

_Addirional 2500-type Extensions

(as required)

_Insrsll and label the VP 100 port

esrensions with RJ

jacks

_ PBS COS changes for the VP 100

pon sste?sions

_ Forwarding

_Offsite calls, no call

- _ restriction

-Remove call waiting features

-Permitted to transfer, hold, reconnect

_Overflow for RNA/Busy

-Hunt Group 1

See

Chapter

PREPARISd THE PHO\-E

SYSTEhf

Person

Responsible

Scheduled

Completed

-Hunt Group 2

-Hunt Group 3

Hardware Installation

_Communicating with the System

__..__VP 100 Installation

_Contiguration Install&ion

-Connecting the PBX to the VP 100

Testing

Proper Tools

-Three 2500-type single line telephones

_CAT or other ASCII Terminal/

Teleprinter

_ Database Hardcopy

-Two Test Extensions

NSTALLATION

. .

Toshiba VP Systems

Release 6.1 December. 1992

4-38

/r.sfa//ation and Mtmtenance Manual

Pass/Fail

Step

-1

-..

-1

-6

--_7

- _

-8

-9

-10

-11

Description

Pre-VP

Extension Number Check

;

PBX Functional Test

IO0

Operational Test

Call to Intercept/Attendant PBX

Ring-No-Answer Extension

Busy Extension

Hunt Group Operation

Fail-Safe Operation

Trunk to the VP 100 Operation

Verifying Trunks

Intercept Extension (the VP 100:

Message Waiting

See

Chapter

:NSTALLATIOf

Person

Responsible Scheduled

Completed

- . .

Tnrnks

-Quantity to the VP 100

_.._Dedicate to Hunt Group(s)

-Group 1

-Group 2

_G:oup 3

_No Station Restriction, if applicable

-Trunk to Trunk Capability (Y/N)

-Trunk Queuing? (Y/N)

_Incoming Only

-Two-Way

_Gntral Office Changes

-Hunt Group

-Contains the VP 100 Extension

_Circular Hunting

PREPARING THE PHONE

SYSTEM

_Overflow (Y/N)-

-Trunks Dedicated DDC, UCD, DIL, DEDICATED (Circle one’

Toshiba VP Scwms Release 6.1 December, 1392

_ Section

5.1

5.2

5.3

5.4 t

5.5

5.6

5.7

5.8

5.9

5.10

REPORTS

.‘-

Chapter Contents

Description

Listing and Clearing Reports ...............................................................................................................

Listing a Report..

Listing User Statistics (Selections 3 or 4) ...................................................................................

Clearing A Report..

System Performance Report..

Call Summary.. Caller’s Initial Action

Subsequent Actions _........: ................................ __.

Progress of Calls to Extensions .................................................................................................

Message Summary ................................................................

Messages Created Messages Currently Stored.. Disk Usage

Network Traffic Report

To Location.. ......

Message Delivery..

Network Access Totals.. ..........................................................

Feature Use Totals. ................. . ...... .

User-Statistics

User Message Statistics ...................... .

Messaging Statistics.. ........................ . ........................................................................................

User Calling Statistics

Call Processing Statistics

Disk Usage Report ............................................................................................................................

Total System Message Storage

Percent of Total System Message Storage Port Statistics

Individual Port Statistics .........................................................

Port Group Statistics

All Port Statistics Mailbox Usage User Status Detail

....................................................................................................................................

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i ..............................................

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_ ...................................................

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_. ....... . ...........................................................................................

_____ ...............

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__. ................................................ 5-l 5

....................................................................

Report

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I.~..~

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2 ...............................

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..~...........................~_..~ ................. 5-25

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.=__

.................

.._ ............

-5

pa ;

5-1 5-1 5-1 5-2 5-4 5-6 5-6 5-8

5-9 5-10 5-l 0 5-l 1 5-11 5-13 5-14 5-15

_5-j6

5-17 5-18 5-19 5-20 5-20 5-22 5-22 5-23 5-24

5-25 5-26 5-27 5-28

...

-, _-

Toshiba VP Systems Rskzse 6.1 December, 1992

INTRODUCilON

_..

Reports provide statistics on the operation and usage of the VP monitor various operational aspects of the VP 100. Reports may be accessed at any time through the s\‘stsms administration terminal.

the following reports are available:

System Performance

Network Traffic Report

- _

User Message Statistics Report

User Calling Statistics Report

User Status Detail Report

This report provides system-wide call processing and messaging statistics. It details the number of calls to busy and not answered extensions, calls to attendant/intercept positions, and messages left under various conditions.

This report shows the details of calls and messages sent to various network locations. It reports on the total number of messages sent and completed to network locations. The report features complete monitoring of all network routes.

This report features a detailed list of messaging activity for individual mailboxes. Each line of the report shows data for a single mailbox.

This report lists the total number of incoming calls, the amount answered, not answered, busy, and greeting played. It also lists the total number of subsequent calls, and the number of calls to the attendant and to extensions.

This report features a detailed list of status information on mailbox access and the time durations associated with individual mailbox usage.

I$30

and give system owners the ability to

.*-

Mailbox Usage Summary Report

Disk Usabe Report

Port Statistics Report

Refer to the

Configuration

This report provides information detailing individual mailbox usage. It shows the amount of time a port was used for each mailbox. measured in two ways: Logon Time and Access Time.

_ ._

This report provides the percentage of disk storage currently used, as welI as the amount of storage remaining.

This report contains information for each port configured in the system.

. .

manual - COS, for the COS Profile.

Toshiba VP +.tems Release 6.1 December. 1992

.*-

Reports

List Report

- _

Clear Report

_. _

INDIVIDUAL REPORTS

System Performance

Network Traffic

User Message Statistics

._._ .-_

Command

@LR

@CR

Additional information

Shows reports that can be listed. Individual reports are shown below. System Parameter 72 determines maximum lines per page for reports.

Produces a listing of reports that can be cleared. Options are:

1 = System Performance and Port Statistic 2 = Network Traffic 3 = User Message, User Calling and Mailbox Usage

Also clears User Status Detail

When clearing this report, the Traffic Peg Count Table is set to zero. The Port Statistics are cleared as well. Information pertains to INCOMING CALLS, SUBSEQUENT ACTIONS, PROGRESS OF CALLS, and MAILBOX information.

For co-located and networked systems. Information pertains to ROUTE STATISTICS, MESSAGE DELIVERY, NETWORK AC.CESS TOTALS, and FEATURE USE.

Includes CURRENT MESSAGES, MESSAGES LEFT AFTER various conditions. LOGON& and DATE CLEARED.

User Calling Statistics

Disk Usage

Port Statistics

Mailbox Usage

Includes INCOMING CALLS, SUBSEQUENT CALLS, C.xLS ABANDONED, and DATE CLEARED.

Provides statistics about the amount of voice message storage currently used on the system. Beginning with Rel. 6.0, this statistic includes the Total Purchased Minutes.

Information pertains to INDIVIDUAL, GROUP, and ALL PORT STATISTICS. This report is cleared when the System Performance report is cleared.

Shows mailbox usage time. Usage includes logon time and

xcess

time.

Toshiba VP Systems

Release 6.1

:+smb%r. ,902

Quick Reference Guide

User Status Detail

-Command

.*-

Reports

Additiontil Information

Shows status information on mailbox access and time duraiions associated with individual maiIbox usage.

. . _

Toshiba VP Systems

Release 6.1

December, 1992

REPORTS

5-l

5.1

- _

LISTING AND CLEARING REPORTS

The VP 100 offers reports that provide both system-wide and mailbox statistics.

Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed Gthout affecting the accumulated data. Once the command

to clear a report is entered. the values are reset to zero and resume accumulating.

Most reports show only the date they are run.. At the top of reports 1, 2 and 6 ari’t\vo dates. The “from” date and time indicates when the table was last cleared. The “to” date and time indicates when the report was last printed. It is recommended reports be listed and cleared on a regular basis. If the tables are not cleared frequently, some fields may exceed the maximum. The reports can display individual values up to 65535. The field shows

Listing a Report

Reports are listed by typing at the @ prompt.

LIST REPORT, or L R

*** if the value exceeds the maximum.

SYSTEhj PERFORMANCE.

NETWORK TRAFFIC. USER MESSAGE STATISTICS.

USER CALLING STATIiTICS.

DISK USAGE.

PORT STATISTICS.

MAILBOX USAGE.

USER STATUS DETAIL.

- - .-

SELECT REPORT TO BE LISTED.

(1 -

8, J34FTY LINE =EXIT)

. .

Select the number of the report you wish to list. The prompts displayed after selecting a specific report (i.e., 1 thru 8) vary slightly as shown in the following sections.

Listing User Statistics (Selections 3 or 4)

Once a User Statistics, Mailbox Usage, or User Status Detail report has been selected, the VP 100 prompts:

ENTER DIGIT PAl-IERN (“?” FOR HELP): CHECKING USER MAILBOXES...DONE. READY PRINTER, THEiN PRESS RETURN...

Toshiba VP Systems Release 6.1

December. 1992

Installation and Mainfenance Manual

5-2

If ? is entered for help. the VP 100 displays:

- _

Enter one

“ALL”

1-8 DIGITS -

EMPTY LINE -

of the following to selrcr one or more mailboxes:

- ALL MAILBOXES. * OSLY MAILBOXES BEGINNISG WITH THIS DIGIT PATTERN.

ABORT WITHOUT ACTION.

If ALL is entered, all mailboxes in the USER Table are printed.

If 1-8 digits are entered. the list displays the mailboxes beginning with the digit(s) entered. In

this example the first digit is 5 and mailboxes are three digits long:

Entered Digits

5 56 567

blailboxes Dis la ed

All mailboxes

beginning

with All mailboxes beginning with 5’6 Only mailbox

567

User Statistics, Mailbox Usage and User Status Detail reports are sorted by first digit. For example, if mailboxes in the 2000 and 300 series are used. 2000 lists first.

If an invalid number is entered, the program displays the prompt:

“NO MATCH ON DIGIT PAlTERN.”

H Clearing A Report

To clear reports, at the @ prompt type:

C R (short for CLEAR REPORT)

OCR

After this command is entered, the VP 100 prompts:

1. SYSTEM PERFORMANCE (IN

2. NETWORK TRAFFIC.

3. USER MESSAGE, USER CALLING ANZI MAILBOX USAGE

SELECT REPORT TO BE CLEARED.(

TRAFFIC PEGS) AND PORT

1 -

3, EMPTY LINE = EiXIT)

STATISTICS.

u-v..

Toshiba VP100 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

VP 100 HARDWARE DESCRIPTION

ADDITIONAL SUBSYSTEMS

VP CAT OVERVIEW

LAPTOP PC DESCRIPTION AND SETUP

VP 100 SOFTWARE PACKAGE INSTALLATION

COMMUNICATION WITH THE VP 100

RECEIVING THE VP 100

INSTALLATION REQUIREMENTS

PBX PREPARATION

TERMINAL COMMUNICATIONS

ESTABLISHING COMMUNICATIONS

SOFTWARE INSTALLATION

TESTING THE INSTALLATION AND TELEPHONE CHANGES

LISTING AND CLEARING REPORTS