Toshiba VP100 User Guide

VOICE PRQCESSING-

VP 100

INSTALLATION &'

- _

The following are trademarks of Toshiba America Information Systems, Inc. TOSHIBA VPTM VPlinkR”

~v~A~NTENANcE MANUAL =-. -

.*-

The following are registered trademarks of VMX, Inc.: VMXB Voicenet@

The following are trademarks of VMX, Inc.: lntraMessagingTM Personal AssistancezM

Adaptive lntegrationTU

. .

Decembetli392 -

Printed in USA

Toshiba

100

Installation & Maintenance

Manual

Section

1.1

1.2

2.1

- 2.2

2.3

2.4

2.5

3.1

3.2

3.3

3.4 Appendix A

4.1

4.2

4.3

4.4

4.6

4.7

4.8 4:9_

. . - 4.10=

Description Page

VP 100 Hardware Description.. Additional Subsystems..

....................................................................................................................

Chapter 1 Hardware

........................................................................................

.*-

. ................ l-l

I-6

Chapter 2 Preparing the Phone System

How the VP 100 Works with the Phone System.. Determining Necessary Changes Changes to Central OfFice Trunking.. Changes to the Phone System

Implementing the VP 100 on PBXs Without DIL Feature.. ................................................................ 2-l 2

.....................................................................................................

................................................................................................

.........................................................................................................

.............................................................................

2-l 2-4 2-5 2-7

Chapter 3 Configuration Applications Terminal (CAT)

VP CAT Overview Laptop PC Description and Setup..

VP 100 Software Package Installation .............................................................................................. 3-8 .

Communication with the VP 100.. ..................................................................................................... 3-12

DOS Commands

.............................................................................................................................

............................................................................................ _‘-._..

...............................................................................................................................

3-l 3-7

3A-1

Chapter 4 Installation

Receiving the VP 100.. Installation Requirements..

PBX Preparation ............................................................................................................................... 4-7

Terminal Communications Establishing Communications.. VP 100 Installation S&ware Installation

Connecting the Phone System with the VP 100 ............................................................................... 4-26

VP 100 Testing

Testing the Installation and Telephone Changes.. ............................................................................ 4-36

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. ..............................................................

. ........................................ 4-8

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4-l 4-5

4-l 1 4-l 7 4-24

4-27

5.1

5.2

5.3

5.4

5.5

5.6

5.7

5.8

5.9

5.10

Chapter 5 Reports

Listing and Clearing Reports.. System Performance Report..

Network Traffic Report ...................................................................................................................... 5-13

User Statistics Report User Message Statistics User Calling Statistics

Disk Usage Report ............................................................................................................................ 5-22

Port Statistics Mailbox Usage

User Status Detail ............................................................................................................................. 5-28

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(Continued)

5-l 5-4

5-17 5-l 8 5-20

5-24 5-27

Toshiba VP 100 lnstallafion & Maintenance~Manual

Table of Contents

Section

6.1

6.2

6.3

6.4

6.5

6.6

6.7_

6.8

6.9

6.10

7.1

7.2

7.3

7.4

7.5

7.6

7.7

7.8

7.9 Appendix A Appendix B

Description

Chapter 6 Maintenance

Preventive Maintenance Command Diagnostics

Call Processing Trace. Traffic Peg Count Table Boot Hardware Errors VP 100 System Diagrams. Hardware Replacement.. VP

Summary

........................................................................................................................................

ROM Diagnostics..

....

100 Component

............

........................................................................................................

.........................................................................................................................

......................................................................................................................

....................................................................................................................

................

............................................................................................................................

.....................................................................................................

..... ..-...................-...................-....................._........................................_

........................ ..-..........*............-.......~.

Descriptions

and

Chapter 7 Procedures

CAT Menu Options._. Backup Procedures Restore Hard Hard Disk Drive Upgrade Procedure System Software Update Procedure

Electronic Feature Delivery/Removal _ Session CAT System Serial Number Subdirectories Data Transfer Messages

Procedures

Disk Drive

Review and

Hard Disk

.........................................................................................................................

.... ..-.................................................................................................................__

..............................

Replacement Procedure

File

Maintenance

Drive Operations

...................................................................................................................

...........................................................

.*-

......................................................

Parts Number.. ...................................................................

.... ..-............_~.........................................-......._

.........................................................................................

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..~.~.................................__.

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. .._ ................. ..m......m..........__

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Page

6-l

6-2

6-8

6-19 6-26 6-37 6-38

6-42

6-46 6-54

7-1

Y-1 0 7-l 8 7-34 7-40 7-45 7-49 7-50 7-60

7A-1 78-l

Chapter 8 Standard DTMF Integration

......................................................................

.............................................................................................................

Chapter 9 Adaptive Integration

Integration

........................

Responses for

..................................................................................................

...........................................................................................................

Integrated

Calls..

..........................

....................................................................

. .

...................................................

8-l 8-2 8-3

9-l 9-3

9-6

Standard DTMF integration vs. Adaptive Integration.. Standard DTMF Integration.. VP 1 OO/PBX Interaction in Standard DTMF Integration

Adaptive Types of Adaptive Integration

100 System

8.1

8.2

8.3 -

. .

9.1

9.2

9.3

Chapter 10 Centrex SMDVSMSI Adaptive Integration

10.1

10.2

10.3

10.4

10.5

10.6

Centrex Centrex SMDI Limitations

Centrex VP 100 Configuration for Centrex SMDI VP 1 OO/Centrex Installation.. SMDI

SMDI

Operation..

Configuration

Call Records..

.................................................................................................................

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10-l IO-4

O-6

1 o-7

-10-13

.lO-14

Toshiba VP100

Manual

Installation &

Maintenance

Figure

l-l l-2

2-l

- - 2-2 2-3 2-4 2-5

3-1

4-l 4-2 4-3

4-4 4-5

Table of Contents -

Description

Chapter 1 Hardware

VP 100 Cabinet Inside Front View . .._ . . . . . . . . . . . .

AUX Connector . .._ . . . . . . . . . . . . . . . . . . . . . . . . . . . .

_ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . __.____

:................................. _ _.....___ _ . . . . . .._.._....._...

Figures

.*-

*......__...__..__.

Page

1-2 l-7

Chapter 2 Preparing the Phone System

All Incoming Calls Answered by the VP 100.. Incoming Calls Split Between Console and the VP 100.. Sample Agency Letter for CO Changes Service Provider Letter

Using Call Diverters to Direct Incoming Calls to the VP 100 ............................................................. 2-13

.......................................................................................................................

...................................................................................

..................................................................

............................................................................................

2-2 2-3 2-6

2-10

Chapter 3 Configuration Applications Terminal (CAT)

Back View of a Floppy Diskette Write Protect . . . . . . . . . . . . .._.....................

_ . . . . . . .._....._..................... ______

3-11

Chapter 4 Installation

The VP 100 Cabinet Front View The VP 100 Hardware Components and Their Mounting Locations..

VP 100 Cable Connections.. .............................................................................................................

The VP 100 Mounting Locations..

VP 100 Bottom View of Metal Case..

........................................................................................................

............................................... 4-4

.....................................................................................................

................................................................................................

4-3

4-10 4-18 4-26

Chapter 6 Maintenance

6-l 6-2 6-3

8-4

. .

6-5

S-6’ 6-7

6-8

Alan-n Test Flow ................................................................................................................................

Traffic Peg Count Table The VP 100 Cabinet Front View..

The VP 100 Front View of Metal Enclosure ...................................................................................... 6-44

The VP 100 Bottom View of Metal Enclosure ................................................................................... 6-45

The VP 100 Components and their Mounting Locations..

The VP 100 Cable Connections.. ...................................................................................................... 6-48

OCC Assembly

..................................................................................................................................

....................................................................................................................

......................................................................................................

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..................................

6-l 6 6-36 6-43

6-47

6-53

Chapter 8 Standard DTMF Integration

8-l 8-2

VP lOO/PBX Interaction - Standard DTMF Integration, Primary and Secondary Answering .____...__

VP lOO/PBX Interaction - Standard DTMF Integration, Secondary Answering Only ._..__...._

_ .__.__..__

8-3 8-4

Chapter 9 Adaptive Integration

9-l 9-2

VP 1 OO/PBX Interaction in Enhanced DTMF In-band Integration Environment _..._._.._ _ . ..___....________.__

VP lOO/PBX Interaction in RS-232C Data Link Integration Environment . ..__.._.._.._...___.....................

9-3 9-4

Chapter 10 Centrex SMDVSMSI Adaptive Integration

10-l

The VP 100, SMDI, and Centrex Connection _.._...._......._.................................................................. 1 O-2

(Continued)

Toshiba VP 100 installation & Maintenance-Manual

Table of Coritents - Tables

Table

l-l l-2

4-1 4-r 4-3 4-4

4-5

6-1 6-2 6-3

Description

Chapter 1 Hardware

VP 100 Subsystems.. Alarm Relay Operation.

........................................................................................................................

.....................................................................................................................

Chapter 4 Installation

Installation Equipment Required .:

RS-232C Pinouts for a 9 Pin Connector.. .....

Boot ROM Diagnostic Error Messages.. .....

Full Startup Process

Testing Equipment

..........................................................................................................................

............................................................................................................................

.....................................................................................................

....................................................................................

.......................................................

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Chapter 6 Maintenance

Abbreviations for Channel/Port State

Hardware Error Types and Remedies

Disk Drive Assembly Numbers ..........................................................................................................

.........

.......................................................................................

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Page

.*-

1-3 l-7

4-6

4-9

4-21 4-23 4-27

6-14 6-39 6-50

HARDWARE

.--

Chapter Contents

Section

1.1

1.2

Figure

1 ii=-

l-2

Table

Description

VP 100 Hardware

VP 100 Cabinet.. Subsystems.. Main Board Option Control Power Supply Hard Disk tine Interface

Additional Subsystems..

Terminal Ports

Auxiliary Connector

Description

..............................................................................................................................

(MB)

Chip (OC(;)

(PS) .....................................................................................................................

(HD).

Card (LIC)

............................................................................................................................

...........................................................................................................

..................................

.....................................................................................

........................................................................................................................

........................................................................................................

..........................................................................................................................

............................................................................................................

....................................................................................................................

(AUX)

.........................................................................................................

Page

l-l l-l l-3 1-4 l-4. l-4 l-5 l-5 l-6 l-6 l-6

Figures and Tables

Description

VP 100 Cabinet

AUX Connector _..._.........................................................................

Description

Inside Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

_ _..___..__._.. :‘._............._..._...............

Page

l-2 l-7

Page

l-l

l-2

100 Subsystems .._...........................................................

Alarm Relay Operation _._........_........................................................................................ __ .__.____.___..._

_ . . . . . . . . . . . . . .._...........................................

Toshba VP Systems Release 6.1 Cc-rmbe. 199’2

l-3 l-7

The HARDWARE chapter discusses the VP 100 hardware architecture.

..-

this chapter, you will find the following:

Quick Reference Guide containing the system specifications for the VP 100.

Oven-iew of the VP 100 hardware.

- _

Diagram of the front view of the VP

Description of the VP 100 subsystems.

100

cabinet.

INTRODUiTlON

Toshiba VP Systems Release 6.1 December, 1992

- Quick Reference Guide

.‘-

. Hardware

Mailboxes

- _

Messages

_. _

System Capacity (per cabinet)

Voice Storage Storage

Ports Port Increments

Maximum Cabinets per System

Classes of Service

Cabinet DiFnensions

VP 100 System Specifications

Up to 500 per cabinet, depending on call traffic and volume, and duration of

calls.

Maximum number: Maximum length:

32 per mailbox - configurable by COS

3.0 hours - configurable by COS

11 hours per cabinet; 110 hours per system

2-8 2

128

Height: Width: Depth:

19.5 inches (49.5 cm.)

12.75 inches (32.5 cm.)

5.75 inches (14.5 cm.)

Cabinet Weight

Electrical Requirements

Remote Alarm

Environmental Requirements

30-40 pounds

(13-l

8 kg) maximum, depending on configuration.

1 IO-240V; 50 Watts maximum.

Meets IEEE-587-1980 power disturbance immunity specifications.

Automatic call out to configured number Additional alarm indicators: Red LED. relay closure.

Temperature:

65-80 F

(18-27

C). System sends alarm lvhen it

reaches 105F and shuts down at 113F. Humidity: Flooring: Dust: Corrosive Gasses: Electrostatic Discharge:

20%-850/o (non-condensing).

Suitable for office or equipment room environment.

No visible accumulation within 24 hours.

Less than 10 PPM.

Withstand up to 25 KV.

Toshiba VP Systems Release 6.1

Ccirr-her. 7 992

Qu_ick Reference Guide

..-

VP 100 System Specifications

.‘--

Hardware

Cabinet Placement

Wall-mounted.

- _

Heat Dissipation

PBX Interface

Maxjmum 200 BTU/hr. per cabinet, cooled with one 3” fan_

Ports: 2 - 8; 2500-type

lines

(RJl

for each cabinet.

_. -

Direct Terminal Access

Remote Terminal Access

Serial Port Data: RS-232C:

Modem: integral, toll quality, auto-answer, 300/1200 baud; one each per

auto-baud select up to 38,400 baud.

cabinet, accessible through any port.

Time of Day Clock

Located on the main board. When the main power is not applied, maintains real time for up to 40 days by using battery backup.

Registrations

FCC DOC

UL File Number

Sah?@ Approvals

EMI Emissions

Complies with FCC part 68 - EQ99TB-60697-VM-T. DOC Certification number (Canada) - 8833440A.

E82470.

UL, CSA, and TUV approved.

. .

Complies with FCC part 15, class A, VDE class B.

Toshiba VP Systems

Release 6.1

December, 1992

HARD\‘, ?RE

1-l

1.1

- _

VP 100 HARDWARE DESCRIPTION

This section provides an overview of the VP.100 hardware. The VP 10 cabinet viewed irom the front with- the plastic case removed and the metal enclosure opened is shown in Figure l-

VP 100 Cabinet

The VP 100 is contained in a two-part enclosure:

Outer Enclosure

The outer enclosure is a plastic case. The case is intended as a cosmetic enclosure. It hinges at the top and rotates down ok-er the

.metal enclosure. The plastic case locks at the bottom. On the inside

of the plastic case, a storage place is provided for a configuration diskette and one spare fuse.

Each VP 100 cabinet is shipped fully assembled. The cabinet specifications are as follows:

_ Height:

Width:

19.5 inches (49.5 cm.)

12.75 inches (32.5 cm.) Depth: 5.75 inches (14.5 cm.) Weight: 30-40 pounds (13-18 kg.)

. . _

Inner Structure

The inner structure is a metal enclosure. The function of the metal enclosure is to provide good mechanical support for all the internal subassemblies. This enclosure also provides an EM1 and E.SD shield.

Toshiba VP Systems

Release 6.1

~~sernbW. 1992

installation and Maintenance Manual

1-2

- Hard Disk Mounting

Pin 1

/Indicator 11

Sjcrews

, Hard Disk

14 /II II

I I,,,_/,

Fan Mounting

1 I /

II \\

1 Fan

Power

SUPPlY

Power

. .

Toshiba VP Systems

Release 6.1

Figure l-l VP 100 Cabinet Inside Front View

December. 1992

Subsystems

Table

1-l

lists each VP 100 subsystem nams. abbreviation, part number, and a brief‘

description.

Table l-1 VP 100 Subsystems

HARD\:‘XRE

l-3

. .

- _

Subsystem

(Abrev)

Main Board (MB)

Power Supply (PS)

Hard Disk Drive (I-ID)

2.5 hour 6 hour

11 hour

Hard Disk Drive 6 hour

Line Interface Card (LIC)

2-Port

Part

Nutiber

200-0147-001

Description

Single processor, 300/l 200 baud modem.

.*-

Meg RAM, 4 LIC slots, 1 expansion slot. Supports one disk drive only. The oprion ControI Chip (OCC) is located on the _&in Board. Two serial I/O ports.

200-0144-011

110 VAC - 240 VAC, & 40 VDC - 55 VDC. No adjustments necessary. Power switch, IEC connector, fuse and fuse holder are built into the PS.

SCSI hard disk drives for storage of voice

200-0143-001 200-0143-002 726-0124-001

messages, prompts, system ctinfigutition data, and system software. No separate disk controller board.

200-0143-003 No separate disk controller board.

100-0055-001 A two-wire loopstart, 2500 set telephone

line interface card.

Fan

ZOO-01 56-001

Internal fan improves the cooling in high temperature environments, such as telephone system rooms. The fan is intended to operate 24 hours a day, as long as the unit has power.

. .

X11 of the field replaceable parts are designed to be removed and replaced without full! removing any screws:

The LIC slides out.

The PS is removed by loosening four screws and sliding it out.

The HD is removed by loosening four screws and sliding it out.

The fan is removed by loosening three screws and sliding it out.

The metal enclosure cover hinges at the bottom and rotates down after loosenins the four screws.

Toshiba VP Systems Release 6.1

C5.cwrb.x 1992

Installation and Maintenance Manual

1-4

- _

_. -

Main Board

(MB)

The Main Board (MB) is the master control unit for the VP 100. The >lB contains a microprocessor with ROM (Read Only M.emory) and 1 Megabyte R-Ah1 (Random

Accss

Memory), and two serial I/O ports..

The MB contains the system time-of-day clock which is backed-up by battery. The battery maintains the correct time through power loss for up to 40 days.

.*-

The main features of the MB are:

Microprocessor.

1 Meg RAM.

4 line card slots.

1 expansion slot.

300/l 200 baud modem.

The VP 100 is provided with an internal 300/1200 baud modem, which is used for remote

testing and maintenance. You may communicate with the VP 100 through the internal modem by using a 103A or 212A compatible modem-equipped terminal. The modem can be accessed through any of the line ports on the VP 100.

Option Control Chip (OCC)

The Option Control Chip (OCC) is a non-volatile RAM component that stores optional features. This component retains memory permanently, even in the case of power interruptions.

The OCC is programmed by Toshiba when the system is configured for shipment. All optional features are added and removed Gmotely by Toshiba. The OCC is located on the Main Board.

The OCC must alwa?-s remain with the system it was purchased for. If the Main Board requires replacement, the OCC must be transferred from the old Main Board to the replacement Main Board. Refer to MAINTENANCE, Option Control Chip Replacemen‘i, in this manual.

Power Supply (PS)

The Power Supply (PS) provides all the DC voltage requirements for a maximum configured system. The supply input voltage range is:

1OOVAC - 24OVAC.

48VDC.

Toshiba VP Systems

Release 6.1 December. 1992

HARDW>:;IE

There are no straps or jumpers to be changed to select the different input ranges. The power switch. IEC connector. and fuse are built into the power supply. The power supply ha- two LEDs with the following functions:

Green

Red

If ON, power is on.

If OFF, there is no power.

ON during power up BOOT ROM diagnostic f&ting or u-hen hardware errors have occurred.

Flashing slowly during auto-baud detect.

If the red LED is ON during normal operation, it indicates an alarm condition.

OFF when system is functioning and no hardware errors have been detected.

l-5

_. _

._ _

Hard Disk (HD)

The VP 100 uses a specially formatted 40,80 or 120 megabyte embedded SCSI- hard disk. There is no separate disk controller board. The VP 100 supports one disk only.

Line Interface Card (LIC)

The Line Interface Card (LIC) provides a microprocessor-controlled interface to the PBX extensions. Each LIC has two ports which connect to PBX extensions via line cords. The LIC contains necessary circuitry for ring detection, dial tone detection, and signal power measurement allowing up to 30dB of gain for recording messages. There is one DTMF receiver for each port.

The LIC is a two-portstandard 2500 set interface with three LEDs on the card. The LED functions are:

Red

. .

If ON, card is RESET or BAD.

If OFF, card is OK.

Yellow

There is one yellow LED for each channel.

The LED is ON kvhen the channel is in use.

The upper yellow LEDs are for the odd numbered ports: and 7.

The lower yellow LEDs are for the even numbered ports: 1. -t. 6. and 8.

Toshiba VP Sys!ems

Release 6.1

3. 5.

DKw-ber 1992

installation and Maintenance Manual

1-6

1.2

ADDITIONAL SUBSYSTEMS

The follo\ving describes other hardware aspqcts of the VP 100. -

Terminal Ports

.*-

There are two terminal ports, TERM 1 abd TERM 2, which are used for terminal acceti and RS-232C integration. respectively. The two interface cables Toshiba provides for connection to these ports are the:

Laptop Interface cable

Terminal Interface cable

Both cables are forked; the single end connects to the laptop for the Laptop interface cable, or

to a terminal for the Terminal interface cable. The forked end connects to a VP 100.

TERM1

Terminal Port

TERM 1, on the VP 100 can connect to a 103A/212A-compatible modem or provide an RS-232C serial connection. It supports EIA standard RS-232C serial, asynchronous (ASCII) data with 7 data bits, 1 stop bit, and even parity at the following baud rates: 300. 6001 1200,2400,4800,9600, 19200, and 38400.

TERM2

Terminal Port 1 is used for special applications involving PBX integration. If a terminal is attached to this port by mistake, the VP 100 responds with:

PLEASE USE COXNECT’OR FOR TERMINAL #I

Refer to INSTALLXTION, for RS232C pinouts and cables, and CONFIGURATIOl’ APPLICATIONS TERhIINAL, in this manual.

Auxiliary Connector (AUX)

Toshiba VP Systems

Release 6.1

The VP 100 uses an S-pin circular DIN-type connector for alarm relay connection and future enhancements. The XUX connector allows additional signals to be transmitted to and from the

December. 1992

HARDWME

VP 100. Currently. the only supported function is the alarm relay. Ths other pins on tis AUX

connector

are resen-sd for future applications.

l-7

Relay Return

Relay d

Figure 1-2 AUX -Connector

B Alarm Reiay Operation

The following rable lists all possible states of the contacts on the alarm relay.

Table I-2 Alarm Relay Operation

State

Normal, Power ON

Power Failure

System Reser

Hardware Error Detected

Test Alarm (command)

Alarm Relay Electrical Requirements

The following are the alarm relay electrical requirements.

\Iaximum Voltage - 48 VDC or 50 VAC.

llaximum Current - 1 amp.

I Sxrw head nof to be more than .35”.

mmnt

the

VP 100 cabinet.

Action

Contacts open

Contacts closed

Contacts stay closed momentarily, rhen open

Contacts closed (contacts reopen when hardware error is cleared)

. .

Contacts closed (contacts reopen when hardware error is cleared)

sure you have everything necessary if molly-bolts are

required

- _

Section

2.1

2.2

2.3

2.4

2.5

PREPARING THE PHONE SYSTEM

Chapter Contents

Description

How the VP 100 Works with the Phone System

Interfaced Integrated

Answering Incoming Calls ..........................................................................................................

Acting as a Message Center ......................................................................................................

Determining Necessary Changes Changes to Central Office

Additional Trunking

Splitting Trunk

Ordering CO

Changes to the Phone System

The VP 100

Called Extensions..

Trunks ........................................................................................................................................

Trunk Redirection.. Trunk Selection Ordering Phone

Implementing the

Upgrade the PBX to a Feature Package Offering the DIL Feature

Use DID Numbers

Place the Console in Night Mode..

Arrange for Trunks to

Installations .............................................................................

Installations

Groups.. ..............................................................................................................

Trunking Changes..

Port Extensions

VP 100 on PBXs Without

...............................................................................................................

..............................................................................................

Trunking

.....................................................................................................................

...........................................................................

..........................................................................................................................

System Changes..

......................................................................................................................

Call Divert to

..................................................................................................

...............................................................................................

.........................................................................................................

......................................................................................................

............................................................................................

.............................................................................................

the VP 100 Ports..

...............................................................................

DIL Feature..

................................................................

.......................... .‘:.

~...................... ...........

. .........................................

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I ......

Page

2-1 2-l 2-l 2-2 2-3 2-4 2-5 2-5 2-5 2-6 2-7 2-7 2-8 2-8 2-8 2-9

2-9 2-12 2-l 2 2-l 2 2-13 2-l 3

Figure

2-l 2-2 2-3 2-4 2-5

Figures

Description

VP 100 .....................................................................................

All Incoming Calls Answered Incoming Calls Sample Agency Service Provider Using Call Diverters to Direct Incoming Calls to the VP 100

Split Between Console

Letter for CO Changes..

Letter..

by the

and the VP 100..

..........................................................................................

....................................................................................................................

..................................................................

.............................................................

Toshiba VP Systems Release 6.1 Ce-rember. 1992

Page

2-2 2-3

2-6 2-10 2-13

INTRODUCTION

The VP 100 works with PBXs, Centrex, most hybrids, and some key systems. For convenknce, this manual usesThe terms “phone system” and “PBX” to refer to any telephone system that works with the VP 100. The

terms

“extension” and “station” are used interchangeable.

This chapter discusses the VP 100’s connection to the phone system, the changes required. and how to order them. It assumes familiarity with some PBX concepts.

Changes need to be made to the phone system for the VP 100. Some are changes to the PBX, others are done in the Central Office (CO). This may require lead time. Work with the client to determine who will make the changes and how long they will take. Prepare a schedule so everyone knows who is doing what and the date each item is required.

PREPARING THE PHONE SYSTEM

i-l

HOW THE VP 100 WORKS WITH THE PHONE SYSTEM

Connections to the phone system vary depending on whether the installation is interfaced or

integrated.

The following. describes the.various options.

Interfaced Installations

Each VP 100 port is connected to a ZOO-type single-line, touchtone PBX extension. A standard four-conductor modular line cord connects the RJI 1 jack on the VP 100 line card to the PBX extension RJI 1 jack. A PBX extension connected to a VP 100 port is referred to as a port extension.

In order for the VP 100 to extend calls correctly, each port extension must be configured in the PBX to receive calls, place them on hold, initiate, transfer, and reconnect calls.

.A VP 100 port is in use during the entire time it takes to answer a call, dial the extension the caller entered, and connect the caller to the requested extension. When the called party answers, the VP 100 connects the caller to that extension and drops out of the connection. The VP 100 port is then free to handle another call. When the called extension is busy or does not answer, the VP 100 port remains occupied while calling another extension or taking a-message.. _A VP 100 port is in use when employees are listening to or sending messages.

Port extensions answering with the same company greeting and answering mode are placed iu a hunting arrangement within the PBX. The hunt group may be circular or linear (terminal) according to the requirements of each particular PBX. This assures that callers are answered by the first available port.

.*-

._._ .-_

The mode (AX, CX, or MX) of the VP 100 port determines how calls are answered by the VP 100. Refer to the

Integrated Installations

Different methods are used to integrate a telephone system with the VP 100. In some cases. a combination of these methods may be used for full integration.

Integration is the ability of the telephone system, when the call is not answered by the VP 100. to route or forward a call with information that identifies the extension number the call was intended for, and in some cases, the extension number of the person initiating the call.

In-band Integration

In-band integration is the ability for a telephone system to send DTMF tones that identif>the extension number for a forlvarded call to the port extension answering the call. In-band signalling may include the condition (busy, ring-no-answer, or direct) for the call. In

Configurafion

manual - PORTS.

Installation at-d Maintenance Manual

2-2

certain installations, DTMF may be used to turn ON or OFF message waiting indicators when messages are left or when the mailbox is entered.

RS-232C

Integrations

RS-232C integrations are similar to the Bell Operating Company’s (BOC) Simplified LMessage Desk Interface (SMDI). The SMDI or RS-232C interface provides the directory number, or PBX extension number of the called extension from which aKincomins call was forwarded, to the message desk. If the call originated in the same CO or PBX. the directory number or extension numb& is sent to the message desk.

The condition or reason the call was forwarded to the message desk, as well as the port or member of the hunt group the call is being sent to, is included in the protocol. Message waiting indication may be turned ON or OFF over RS-232C connections for most installations.

Answering Incoming Calls

The VP 100 can answer all or a portion of a company’s incoming calls. Trunks can be directed to the VP 100 hunt group instead of the operator through a PBX feature. This feature, often called DIL (Direct In Lines), allows trunks to be directed to a specific extension or hunt group instead of the console.

The PBX may be set up to direct al1 or only some incoming trunks to the VP 100.

For example,

the main company number may go to the attendant, while a second trunk group, with a different

listed directory number, can be directed to the VP 100. Ports answering incoming calls are

configured in AX mode.

Figure 2-1 is a block diagram of the VP 100 connected to the phone system where all incoming

lines are directed to it. Arrows denote hunting.

Figure 2-1 All Incoming Calls Answered by the VP 100

Toshiba VP Sysems Ran 6.1

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PREPARING THE PHONE SYSXM

Figure 2-2 is a block diagram,of the VP 100 connected to a phone system that has in<c7ming lines split between the console and the VP 100.

Arrows denote hunting.

.‘-

2-3

_. -

‘I

._ _ .-=

Figure 2-2

-a Acting as a Message Center

The VP 100 can also be set up to answer forwarded calls and act as a message center. For example, a company with’centrex service already has a means of getting calls dire&\- to a

station. When the station is busy or does not answer, the station can be forwarded to I, VP 100

hunt group to take a message. Ports receiving forwarded calls are configured in CX mode. The

VP 100 does not attempt to call the extension number entered by the caller but imme&tely goes to that extension’s mailbox and offers to take a message.

The attendant may also extend callers to a VP 100 port to allow them to leave a voice message.

This port is configured as MX mode. As with CX mode, it does not call the extension number entered but goes to that extension’s mailbox and offers to take a message.

Incoming Calls Split Between Console and VP 700

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DETERMINING NECESSARY CHANGES

A survey of the existing phone system. is done durin, process. From the descriptions of the application(s), decisions are made about how_the VP should be used. Refer to the

Product Description

questions to ask during the survey.

Use the results of the survey and the type of application to determine the necessary changti. Schedule and track these changes using the checklist found in the INSTALLATION chapter. Testing the Installation and Telephone Changes.

For convenience, we separated CO trunk changes from PBX changes. The following sections discuss changes that may be required and guidelines for ordering the changes for both CO uunking and the PBX.

0 the initial phase of the implementation

100

manual - IMPLEMENTATION for a list of

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PREPARING THE PHONE SYSTEM

2-5

2.3

- _

_. _

CHANGES TO CENTRAL OFFICE TRUNKiNG

Central Office (CO) changes may be needed t-o:

Add trunking capability.

Change the order of trunk hunting.

.*-

Create new trunk hunting groups.

Add, change, or delete InWXTS (l-800) services.

Add, change, or delete DID or Centrex services.

Split the hunt group (directory listed number), allowing some trunks to be directed to the console and some to the VP 100.

Additional Trunking

The specific number of PBX lines and trunks depends upon the number of VP 100 porrj and the. desired tnmking arrangement.

Although the VP 100 port drops off after it transfers a call, the CO trunk is still occupied

during the entire call. When you decide how many trunks to direct to the VP 100, remember each trunk is occupied,from the time the call is placed until the caller hangs up_ As a result. the VP 100 can answer incoming calls from more trunks than it has ports.

Determine how many trunks to direct to the VP 100 by using PBX traffic data and the traffic

engineering tables. The tables are designed to help decide how to use the VP 100 most effectively for a given situation. ‘After collecting the traffic data, it may be necessary to order changes from the telephone company to add or alter the number of trunks.

Splitting Trunk Groups

If one two-way trunk group will be separated into two or more groups, the rotary hunting of the trunks must be changed.

The VP 100 only handles incoming calls. If the trunks the VP 100 answers are two-way trunks.

(also used for outgoing calls) make sure that sufficient trunks are available for both incoming

and outgoing calls. Additional trunks or changes to the type of trunks may be advisable.

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Ordering CO Trunking Changes

Contact the customer about making arrangements for changes in ti-unking Typically. these

changes require significant lead tive. The CO requires an agency letter from the customer authorizing you to act on their behalf.

Figure 3-3 is a sample agency letter you may want to use.

DATE:

TO:

ATTENTION: Supervisor

On this date we have entered into a contractual agreement with (the VP 100 supplier) to be our communications representative relating to all voice

grade telecommunication needs. This agreement is for an indefinite period.

All concerned operating telephone companies and other common carriers

.*-

(The VP 100 supplier)

may order connection and disconnection of telephone-company provided services and equipment We hearby acknowledge that (the VP

100 supplier)

may obligate us for installation and

other charges that may appear on our telephone bill.

This authorization does not preclude our ability to act on our own behalf as necessary.

Please contact

phone number, and extension)

(contact name) of (the VP 100 supplier) at (address,

if you have any questions.

. .

(CUSTOMER’S NAME) (TITLE) (COMPANY)

Figure 2-3 Sample

Agency Letter for CO Changes

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PREPARING THE PHONE Sh’S-EM

2-7

2.4

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CHANGES TO THE P.HONE SYSTEM

Changes may be requirsj to the following:

The VP 100 port extensions.

Called extensions.

Trunks.

- Redirection.

- Selection.

Additional equipment ma)’ be required before these changes can be made. Most changes ane to the PBX database.

The VP 100 Port Extensions

Connect and configure the port extensions using the following steps:

.--

1. Designate one 2500-type, single-line, touchtone extension for each VP 100 port. _%ldirional PBX line circuits may be required.

2. Terminate each of these extensions on an RI1 1 or equivalent jack. Clearly mark exh jack with the extension number.

3. Assign a PBX class of service to these extensions permitting them to:

Initiate calls.

Receive (incoming) calls.

Place calls on hold.

Transfer calls.

Forward calls.

4. Remove any type of call waiting features from the VP 100 port extensions.

t@ If configuring ports for outcalling to network locations for off-site message

notification or for off-site alarm calls, make sure the port extensions are not restricted from making calls to these locations (e.g., toll restriction).

5. Set up a hunt group for each group of port extensions configured to answer in the -Jrne way (company greeting, intercept position, mode). Where possible. make these cir<:ular hunt groups.

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t@? In cases Lvhere thePBX queues calls to a busy hunt group and no overflow position

can be defined, you may want to set up a “terminal” hunr group with the arrendsnt. if possible. or other intercept position as the last member of the hunt. When all the

100

ports are busy, calls hunt to this last member of the 2roup for answer.

Record the pilot number for each hunt group. Depending on the PBX type_ the pilot number may be either:

VP _

- _

_. _

A phantom number with no actual extension appearance.

The first extension of the hunt group.

.‘--

Make the hunt group number easy to dial and easy to remember, since employees use this

number to access the VP 100. Some phone systems permit single-digit access to hunt groups. For example, employees need only dial g to reach the VP 100.

6. Determine how to set up a fail-safe answering position based upon features available for the PBX type. This may be either programmed in the PBX as an overflow situation or by call forwarding the hunt group pilot or member txtensions. If none of these are permitted, refer to item 5 (above).

Called Extensions

Because the VP 100 provides call coverage for busy stations, any type of call waiting] feature provided by the PBX is not required. Remove this feature from the PBX configuration for extensions called through the VP 100. PBX call waiting can mislead the second caller who hears that the extension doesn’t answer instead of hearing the true busy status.

Remove any system call forwarding for call coverage (to a message center, etc.).

._ -

Toshiba VP Systems

Release 6 t

Trunks

Possible changes to the PBX trunk programming include redirecting trunks to the VP 100 and assuring any trunking changes do not affect the selection of trunks for outgoing calls. 90 changes need to be made to the DID trunking or programming in the.PBX.

Trunk Redirection

Trunks are directed to the VP 100 via a PBX feature. Many PBX manufacturers call this feature DIL, Direct In Lines, or DIT, Direct In Trunks. If the phone system does not provide a DIL - type feature, refer to Implementing the VP 100 on PBXs Without DIL Feature in this chapter. If you are trying to determine the appropriate feature, first look for DIL, the most commonly used name.

When a busy station receives a second call, notification of the second call is given by a tone tha1 indicates a call is waiting. The busy station may ignore the tone or place the first call on hold to ans\ver ths second. The notification tone is only heard by the called person and the caller hears ringing instead of a busy tone.

December. 1992

PREPARING THE PHONE SY_=-Zkl

2-7

2.4

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CHANGES TO THE PHONE SYSTEM

Changes may be require; to the following:

The VP 100 port exr?nsions.

Called extensions.

Trunks.

- Redirection.

- Selection.

Additional equipment ma_v be required before these changes can be made. Most changes are to the PBX database_

IU The VP 100 Port Extensions

Connect and configure the port extensions using the following steps:

._ -

1. Designate one YKLtype, single-line, touchtone extension for each VP 100 port_ _Uditional PBX line circuits may be required.

2. Terminate each of these extensions on an

RJl 1 or equivalent jack. Clearly mark esh jack

with the extension number.

3. Assign a PBX class of service to these extensions permitting them to:

Initiate calls.

Receive (incoming) calls.

Place calls on hold.

Transfer calls.

Forward calls.

4. Remove any type of call waiting features from the VP 100 port extensions.

6~ If configuring ports for outcalling to network locations for off-site message

notification or for off-site alarm calls, make sure the port extensions are not restricted from making calls to these locations (e.g., toll restriction).

5. Set up a hunt group for each group of port extensions configured to answer in the c-tme way (company greeting, intercept position, mode). Where possible. make these circular

hunt groups.

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In cases

where the PBX queues calls to a busy hunt group and no overflou position can be defined, you may want to set up a “terminal” hunt group with the ansndanr. if possible. or other intercept position as the Iast member of the hunt. When 211 the VP . .

100 ports are busy. calls hunt to this last member of the 3oup for answer.

Record the pilot number for each hunt group. Depending on the PBX type! the pilot number may be either:

_. _

phantom number with no actual extension appearance.

The first extension of the hunt group.

.*-

Make the hunt group number easy to dial and easy to remember, since employees use this number to access the VP 100. Some phone systems permit single-digit access to hunt groups. For example, employees need only dial

to reach the VP 100.

6. Determine how to set up a fail-safe answering position based upon features available for the PBX type. This may be either programmed in the PBX as an overflow situation or by call forwarding the bunt group pilot or member extensions. If none of these are permitted, refer to item 5 (above).

Called Extensions

Because the VP 100 provides call coverage for busy stations, any tvp of call waiting’ feature provided by the PBX is not required. Remove this feature from the PBX configuration for extensions called through the VP 100. PBX call waiting can mislead the second caller who hears that the extension doesn’t answer instead of hearing the true busy status.

Remove any system call forwarding for call coverage (to a message center, etc.).

Toshiba VP Systems

Release 6 1

Trunks

Possible changes to the PBX trunk programming include redirecting trunks to the VP 100 and assuring any trunkinp changes do not affect the selection of trunks for outgoing calls. 90 changes need to be made to the DID trunking or programming in the.PBX.

Trunk Redirection

When a busy station a call is waiting. The busy station may ignore the tone or place the first call on hold to ans\ver rhz second. The notification tone is only heard by the called person and the caller hears ringing instead of a Busy tone.

December, 1992

receives a second call, notification

of the second call is given by a tone that indicates

- _

_. _

PREPARING THE PHONE SYSTEM

If you

can talk with someone.familiar with the phone system. describe the feature (i.e.. “ability

to direct a trunk or

goup

of trunks

a spscit>c estension or hunt group rather than being directed fo an attendant console-for ans~v&‘*). They should be able to supply the name of the feature for that phone system.

Trunk Selection

With some phone systems, incoming cal.ls hunt from the beginning of a td;k group (trunk 1, trunk 2,...) for an available trunk, while out,going calls hunt in reverse order (trunk IO. trunk 9,

. __).

Others specif>- the first and second preference trunk groups for both incoming and outgoing calls. If a large two way trunk group is to be split, re-examine the PBX programming for outgoing trunk selection and determine thz trunk group to use for outgoing calls.

Ordering Phone System Changes

If your company is not the PBX provider, order changes from the PBX vendor on behalf of the

customer. Provide a Service Provider Letter (Figure 3-4) to the PBX-vendor indicating the changes needed to the PBX for the VP 100, and schedule the changes. If possible, try to use that PBX’s terminology when requesting these changes. You may also want to provide them with information from this chapter. Review the previous sections of this chapter for iuformation to fill in the blanks. Read over the letter and in particular, the footnotes. Depending upon the application, portions of the letter may need to be expanded upon or deleted.

2-9

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lnstaJ &on and hlaintenance Manual

Dear (PBX-Vendor Name):.

This is to confirm the service order(s) that needs to be placed for our mutual customer, (company name) to prepare for the installation of their VP 100 System?

.‘--

The following items are pertinent to the order(s):

I. Extension changes. These changes need to be completed by (date). The

(manufacturer/model type switch) is to be configured as follows:

a. Terminate (number) single-line stations on (number) in the telephone

equipment room. 3 Be sure the customer has enough spare ports on station card(s) to support these. Please mark and identify these jacks with the assign& extension numbers.

b. The single-line extensions are to have the following class of service (COS)

features:

Extensions must be able to initiate, receive, transfer, and forward calls.

There should not be any call waiting features associated with these extensions.

There should be no toll restriction on (alvspecified) extensions.4

c. The single line extensions should be placed in a circular hunt group.5

Please make the pilot number easy to dial and to remember.

d. When all members of the hunt group are busy, subsequent calls should be

overflowed to (PBX console attendant/defined extension).6 Define the last hunt number as an overflow extension.

2. Trunk redirection. The following (or attached) list of trunks need to be directed via the (name of DIL feature) of the (manufacturer name) PBX to the VP 100 hunt

group pilot number.7

Cut-over of these trunks tdthe VP 100 will begin at (time am/pm) on (date). Any programming of the (name of DIL feature) will need to be ready by this time.8

Thank you

me at (phone number and extension).

for

your cooperation. If you have any questions, please feel free to call

. .

Sincerely,

(NAME)

(TITLE)

Figure 2-4

Service Provider Letter

Footnotrs on the following page.

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