Toshiba V1100 User Manual

Toshiba VI100

User's Manual

Model: VllOO

This guide is copyrighted by Toshiba Corporation with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the informa tion contained herein.

CD-ROM/DVD-ROM Safety Instruction

The CD-ROM/DVD-ROM drive employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorised service location.

Use of controls, adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure.

To prevent direct exposure to the laser beam, do not try to open the enclo sure.

CLASS 1 LASER PRODUCT LASERSCHUTZKLASSE 1 PRODUKT TO EN60825

CAUTION: This appliance contains a laser system and is classified as a "CLASS 1 LASER PRGDUCT". To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest "AUthGRISED service station". To prevent direct exposure to the laser beam, do not try to open the enclosure.

CAUTION: USE GF CGFTRGLS GR ADJUSTMENTS GR PERFGRMANCE GF PRGCEDURES GTHER THAN THGSE SPECIFIED IN the GWNER'S MANUAL MAQ RESULT IN HAZARDGUS RADIATIGN EPPGSURE.

User's Manual

Notice

Trademarks

The information contained in this manual, including but not limited to any product specifications, is subject to change without notice.

TOSHIBA CORPORATION (TOSHIBA) PROVIDE NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

IBM and Wake on LAN are registered trademarks and PS/2 is a trademark of IBM Corporation.

MS-DOS, Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation.

Intel, LANDesk and Pentium are registered trademarks, and Celeron is a trademark of Intel Corporation.

CompuServe is a registered trademark of CompuServe Interactive Services, Inc.

Ethernet is a registered trademark of Xerox, Inc. SoundBlaster Pro is a trademark of Creative Labs, Inc. All other brand and product names are trademarks or registered

trademarks of their respective companies.

EU Declaration of Conformity

This product carries the CE-Mark in accordance with the related European Directives. CE-Marking is the responsibility of Toshiba Europe, Hammfelddamm 8, 41460 Neuss, Germany.

User's Manual

Safety Instructions for Toshiba Desktop and Minitower Computers

Important Safeguards

All safety instructions must be read carefully and must be fully understood, before attempting to use your Toshiba desktop or minitower Personal Computer (PC).

This manual contains the safety instructions that must be observed in order to avoid potential hazards that could result in personal injuries or could damage your computer. The safety instructions have been classified according to the seriousness of the risk, as follows:

DANCER: This icon indicates the existence of a hazard that couid resuit in death or serious bodiiy injury if the safety instruction is not observed.

WARNINC: This icon indicates the existence of a hazard that couid resuit

in bodiiy injury if the safety instruction is not observed.

CAUTION: This icon indicates the existence of a hazard that couid resuit in damage to equipment or property if the safety instruction is not observed.

NOTE: This icon indicates information that reiates to the safe operation of the equipment or reiated items.

TECHNICAL NOTE: This icon provides technicai information about the unit.

HINT: This icon denotes heipfui hints and tips.

DEFINITION: This icon indicates the definition of a term used in the text.

User's Manual

Computer Minitower

Warning: Never remove the cover or panels of the Computer Minitower, except as specifically instructed by Toshiba. Never attempt to disassemble the Minitower, to avoid the risk of electric shock or possible damage to the computer. Contact an authorised Toshiba service provider for assistance if repair or adjustment is necessary.

In the event that the cover or panels of the Minitower have been removed, in accordance with the specific instructions of Toshiba, always confirm that the cover, all panels and all mounting screws have been properly replaced before attempting to operate this Toshiba desktop PC.

Power Cords

Warning: Never use damaged or worn power cords or plugs. The use of

CD-ROM Drives

damaged or worn power cords or plugs could result in electric shock, burns or fire. Contact an authorised Toshiba service provider immediately to obtain suitable replacements.

Caution: Never bend or twist a power cord, and never pull on a power cord in an attempt to remove a plug from a socket. Never place heavy objects on a power cord, as this could result in damage to the cord. Always grasp the plug directly when unplugging a power cord to avoid causing any damage to the cord.

Warning: Never attempt to disassemble, adjust or repair a Toshiba

Toshiba Optional Devices and Accessories

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CD-ROM Drive as exposure to laser light or other safety hazards may result. Always contact an authorised Toshiba service provider if repair or adjustment is required.

Notice: All Toshiba CD-ROM Drives fully comply with all applicable safety standards for laser products. The laser beam generated in any Toshiba CD-ROM Drive is totally enclosed during all modes of normal operation, and no hazardous laser light is emitted from any Toshiba CD-ROM Drive.

Warning: Always use authorised Toshiba optional devices and accessories. This will prevent incompatibility and will avoid any risk of fire or other inadvertent damage to your unit. All authorised Toshiba optional devices and accessories are fully compatible with this computer.

Using unauthorised and incompatible optional devices and accessories, in violation of this warning, could result in bodily injury or property damage.

Monitor

Danger: To avoid the risk of electric shock and exposure to high voltages, never remove the cover of the Cathode Ray Tube (CRT) Monitor for any reason. Contact an authorised Toshiba service provider for assistance if repair or adjustment is necessary.

Warning: To avoid the risk of injury from flying glass, never strike the

face of the CRT with any object, and never drop the CRT monitor. Never install the CRT monitor in an unstable location from which it might fall.

Proper Treatment of the Unit

Warning: To avoid any risk of short-circuit, fire or other internal damage,

never allow any metal objects such as screws or paper clips to fall into the unit or into the keyboard. If that should happen, immediately turn off the power and unplug the power cord. Contact an authorised Toshiba service provider for appropriate assistance.

Caution: To avoid damage to the computer, never allow any liquids to spill into any part of a Toshiba desktop PC, and never expose the computer to rain or to water. If any of those events should occur, turn the computer off immediately. Contact an authorised Toshiba service provider for assistance before attempting to use the computer again.

To prevent computer malfunction or equipment damage, never place a computer on top of (or adjacent to) a heating device, and never expose it to direct sunlight. Never store a computer in a locked and unventilated vehicle (where excessive internal temperatures may be encountered).

Never press the reset button with the point of a pencil. A piece of the lead could break off and enter the unit, causing a computer malfunction or equipment damage.

Always unplug the power cord during lightning storms in order to protect the unit from possible damage as a result of a power surge.

If the computer is ever dropped and damaged, or if you ever detect the emission of an extraordinary odour or excessive heat, unplug the power cord and shut off the computer immediately. Contact an authorised Toshiba service provider for appropriate assistance.

Notice: If the computer has been exposed to cold temperatures, allow it to warm to room temperature before turning it on. This will prevent the occurrence of harmful condensation within the unit. (This is a particularly important concern when the unit is being used in cold climates.)

Avoid using the computer in dusty areas since dust particles can affect the reliability of the computer. Contact an authorised Toshiba service provider, if your unit has become contaminated with dust or dirt particles.

User's Manual

Work Environment

Notice: This computer must always be used at a well designed work

station. The keyboard and mouse-pad must be located so that your arms,

shoulders and hands will always be in natural and comfortable positions when you are using the computer. This will minimise any physical discomfort to the back, neck, wrists and other parts of your body. (During normal computer use, your forearms should be parallel to the floor, your wrists should be arched comfortably upward (i.e., so that your hands are above your forearms), your fingers should be gently curved downward and your upper arms should be hanging freely at your side. This will minimise physical discomfort.)

Furthermore, you must always be seated in front of the computer in a comfortable chair that provides firm support for your back, and that permits your feet to be flat on the floor, you knees to be bent at an angle of 90 degrees or more and your thighs to be at an angle of 90 degrees or greater in relation to your torso.

In addition, the work station must always be well-illuminated and the CRT monitor must always be positioned and adjusted so that both the viewing distance and the viewing angle will be comfortable in relation to your seat location. (The CRT monitor has been provided with both swivel and tilt adjustments, to facilitate optimum positioning.)

The following safety instructions must therefore always be followed, to avoid the adverse consequences that could otherwise result from the misuse of a Toshiba desktop PC in a poorly designed work station.

Prevention of Eyestrain

Viewing Distance From$ and Viewing Angie of$ the CRT

Monitor Screen

When using a Toshiba desktop PC, the operator is linked to the equipment through the eyes as well as through the hands. Viewing distance and viewing angle are two of the controllable factors which significantly affect the ability of the eyes to focus easily on the CRT monitor screen.

Viewing distances of less than 40 cm (16") can cause eye-strain and headaches, both in persons with normal vision and in persons who must wear corrective glasses or contact lenses. Consequently, viewing distances of at least 40 cm (16") must be maintained. Closer viewing distances will create stress both on the binocular (eye-aiming) system and on the accommodating (eye-focusing) system.

Most persons also find it to be more restful on the eyes if the viewing angle is adjusted so that the top line of the CRT monitor screen is located

degrees or more below eye-level, rather than straight ahead or upward. In general, the closer the location of the CRT monitor screen, the lower it should be placed.

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Warnings:

a. Always locate the CRT monitor directly in front of you, at a

comfortable viewing distance, always greater than 40 cm (16") both for persons with normal eyesight as well as for those who wear corrective glasses or contact lenses.

b. Always adjust the viewing angle to ensure that the top line of the

CRT monitor screen is located at least 20 degrees below eye level. When using a copy stand or document holder, always position it so

that the viewing distance for the document from which you are working is also greater that 40 cm (16") and the viewing angle for the top line of the page is also at least 20 degrees below eye level.

c. Always adjust the brightness and contrast controls to maximise the

character and image quality on the CRT monitor screen.

Ambient Lighting

Adequate lighting increases work effectiveness and reduces eye-strain. Sources of illumination should be selected which are located outside of the peripheral field of vision, to minimise both direct and reflected disability glare (i.e., glare that results in a reduction of the readability of the information displayed on the CRT monitor screen), and discomfort glare (i.e., glare that produces visual distraction).

Ambient illumination, comprised of general lighting and local (task) lighting, must be sufficiently bright, uniform, and free from both disability and discomfort glare, or from flicker, to permit the use of the Toshiba desktop PC without any noticeable visual impairment or eye-strain.

Warnings:

a. Always position the CRT monitor (in relation to the available sources

of light) so that direct glare or reflected glare will be minimised at the CRT monitor screen, in order to maximise visibility.

b. If the room in which you are working has windows, uses available

blinds, shades or drapes to control the amount of direct or reflected light in the room. Always locate the CRT monitor so that the side of the unit faces the windows, in order to minimise direct or reflected glare on the screen.

c. Always position the CRT monitor between rows of overhead lights, if

possible, to avoid direct glare.

d. Always combine the available general and task lighting to best suit

your lighting needs, but avoid placing bright light sources within your field of vision.

e. Always use indirect lighting where possible, in order to avoid bright

spots on the CRT monitor screen.

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Vision Care

All new users of desktop PCs must have vision tests performed before undertaking computer use, and all users must have vision tests performed periodically thereafter, to ensure that they have adequately corrected their vision (if necessary) to satisfactorily handle such work.

An association between bifocal use and vulnerability to neck disorders is also known to exist. Bifocal use while operating a Toshiba desktop PC may result in more head movements from keyboard to screen, a backward declination of the head and increased static loading of the neck muscles, which could cause neck discomfort. The use of bifocals reportedly may also result in awkward postural adjustments, which could cause further discomfort to the body.

Consequently, all individuals who wear bifocals must have vision tests performed before beginning computer work and must then be evaluated periodically by a vision-care specialist, to determine whether their current lenses are appropriate for the computer work that they will be performing.

Warnings:

a. Always have your eyes examined periodically by a vision-care

specialist, to maintain good vision.

b. Always wear corrective glasses or contact lenses, where required, to

minimise eye-strain when using the CRT monitor.

c. If you wear bifocals, always have vision tests performed before your

first use of this computer, and then periodically thereafter, to protect against eye-strain and possibly physical discomfort, as well.

d. Always keep your glasses, contact lenses, and the CRT monitor screen

as clean as possible.

e. Always take frequent rest breaks, and relax the focusing system of the

eyes by looking at distant objects, (i.e., objects located at a distance greater than 4.5 m or 15 feet).

f. If you experience vision-related problems including (but not limited

to) eye-strain, irritation or pain, blurred or double vision, excessive tears or dry eyes or excessive blinking or squinting, always consult a vision-care specialist to protect your eyesight.

User's Manual

Prevention of Physical Discomfort

When using your Toshiba desktop PC for an extended period of time, prudent precautions must be taken to prevent physical discomfort to the body or to the hands, wrists and arms. Physical discomfort can be avoided by taking frequent rest breaks and by periodically initiating changes in activity, environment or work tempo.

Prevention of Physical Discomfort to the Body

To prevent physical discomfort to the back, neck, shoulders and other parts of the body when using your Toshiba desktop PC for an extended period of time, the following work practices must always be observed:

Warnings:

a. Always avoid sitting in one position for long periods of time, by

periodically performing alternate tasks or by periodically moving to a different environment.

b. In order to avoid exposing the body to physical discomfort when

using this computer for an extended period of time, always initiate periodic changes in work-tempo and always take periodic breaks.

c. Always avoid any awkward working positions that could cause

discomfort or stress to the back, neck or shoulders.

d. Always take time to stretch and exercise your body periodically,

throughout the workday, to avoid experiencing muscular and skeletal aches and pains.

Prevention of Physical Discomfort to the Hands, Wrists and Arms

To prevent physical discomfort to the hands, wrists and arms when using your Toshiba desktop PC for an extended period of time, the following work practices must always be observed:

Warnings:

a. Always avoid performing repetitive tasks with your hands when

using your Toshiba desktop PC for an extended period of time, either by taking periodic breaks or by periodically engaging in other activities.

b. Always position the keyboard and mouse-pad so that your arms,

wrists and hands will be in natural and comfortable positions at all times when using this computer.

c. Always avoid working in uncomfortable positions that result in

discomfort or stress to either the hands, wrists or arms.

User's Manual

Avoidance of Exposure to Electromagnetic Field (EMF) Emissions

Extremely Low Frequency (ELF) Emissions (50Hz (Europe) or 60Hz (US))

Notices:

_____

a. Since Toshiba desktop PCs are 50Hz or 60Hz alternating current (AC)

devices, the power cord and power supply of this computer may emit low levels of EMF energy in the ELF range.

The intensity level of those ELF emissions, however, even in close proximity to the power supply and its AC power cord, is relatively low in comparison to those of other common household appliances. In addition, that intensity level rapidly falls off further with distance.

The minute levels of EMF energy in the ELF range that are emitted by the power supply and its AC power cord pose no known health hazards to human beings.

b. Toshiba CRT monitors use a cathode ray tube and require the

generation of a vertical sweep-frequency in the 50 to 110 Hz (ELF) range. Consequently, the CRT monitor unit is an emitter of stray EMF energy in the ELF range, as are all CRT monitors.

The intensity level of ELF energy are relatively low, however, in comparison to those of other common household appliances, and rapidly fall off further with distance.

The intensity levels of stray EMF energy in the ELF range that are emitted by this CRT monitor pose no known health hazards to human beings.

Very Low Frequency (VLF) Emissions (30,000Hz to 66,000Hz)

Notice: Toshiba CRT monitors use a cathode ray tube, and require the

generation of a horizontal sweep-frequency in the 30,000 to 66,000Hz (VLF)

User's Manual

range. Consequently, the CRT monitor unit is an emitter of stray EMF energy in the VLF range, as are all CRT monitors.

The allowable levels of stray VLF energy that may be emitted by Toshiba desktop PCs are severely limited in their intensity by existing FCC Regulations, (47 CFR Section 15.109(a)), to prevent interference with the operation of other nearby electronic devices.

Toshiba CRT monitors have therefore been equipped with internal shielding, to significantly reduce the stray emission of EMF energy in the VLF range.

The minute levels of stray EMF energy in the VLF range that are in fact being emitted by this CRT monitor unit fall off rapidly with distance and pose no known health hazards to human beings.

Radío Frequency (RF) Emissions

Notice: All personal computers generate digital timing pulses at

frequencies within the RF range, and consequently may emit minute

levels of stray EMF energy in the RF range. As a result, all desktop PCs have been certified by the US Federal

Communications Commission (FCC), by Industry Canada Requirements (ICES: Interference-Causing Equipment Standards) and by European Regulations and Standards (VDE, et al.) as being "Class B" digital devices. ("Class B" digital devices are authorised for use in residential environments and are not permitted to intentionally emit RF energy. Nevertheless, they are permitted to unintentionally emit low levels of RF energy, as a result of the generation of digital timing pulses by their clock oscillator circuits.)

The allowable levels of RF energy that may be emitted by Toshiba desktop PCs are severely limited in their intensity by existing FCC Regulations, (47 CFR Section 15.109(a)), and by ICES and European Standards (EN55022) to prevent interference with reception on nearby radio and T.V. receivers.

Toshiba desktop PCs have therefore been equipped with internal shielding, to significantly reduce stray emissions of RF energy.

Because FCC Regulations and ICES and European Standards for "Class B" digital devices severely limit the levels of RF energy that may be emitted by a Toshiba desktop PC, the resulting emissions also fall well within the allowable limits that have been adopted by OSHA in 29 CFR Section

1910.97, and that have been adopted by the promulgators of all other known regulations and standards that relate to the emission of EMF energy in the RF range.

Consequently, the minute levels of EMF energy in the RF range that are emitted by Toshiba desktop PCs comply with all existing regulations and standards, and pose no known health hazards to human beings.

Avoidance of Exposure to Emissions of Ionising Energy in the X-Ray Frequency Range

Toshiba CRT monitors use a cathode ray tube monitor screen and are therefore an emissive device. They consequently are a generator of some ionising energy in the x-ray frequency range, as are all CRT monitors. Most of that energy is absorbed by the glass envelope of the CRT and is consequently not emitted.

The allowable levels of ionising energy that may be emitted by CRT monitors are severely limited in their intensity by existing Federal Food and Drug Administration Regulations. Toshiba CRT monitors have therefore been designed to further suppress the emission of stray ionising energy in the x-ray frequency range, in compliance with 21 CFR Part 1000.

The minute levels of ionising energy in the x-ray frequency range that are in fact emitted by a Toshiba CRT monitor unit fall off rapidly with distance and pose no known health hazards to human beings.

User's Manual

Contents

Introduction

Legends.......................................................................................................................xx

Computer ports...................................................................................................xx

Indicator light and buttons..............................................................................xxi

Other printed documentation...............................................................................xxi

Service options.........................................................................................................xxi

Chapter 1 Getting Started

Make sure you have everything..........................................................................1-1

Creating a computer-friendly environment.................................................1-1

Keeping yourself comfortable.........................................................................1-2

System Overview....................................................................................................1-4

Front of the computer.......................................................................................1-4

Viewing the back of your computer...............................................................1-7

Setting up the computer........................................................................................1-8

Connecting peripherals.........................................................................................1-9

Connecting a monitor

Connecting a keyboard.................................................................................1-9

Connecting a mouse......................................................................................1-9

Connecting a local printer..........................................................................1-10

Adding other components..........................................................................1-10

Adding memory..............................................................................................1-10

Connecting to a power source..........................................................................1-11

Power precautions..........................................................................................1-11

Setting the voltage switch..............................................................................1-12

Connecting AC power....................................................................................1-12

Turning on the computer...............................................................................1-13

Setting up your software...................................................................................1-13

Completing the initial startup procedure

Restoring your preinstalled software

Restoring the complete system

Restoring Toshiba utilities and drivers........................................................1-14

...................................................................................

...................................................

.............................................................

.....................................................................

1-9

1-13

1-14

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Chapter 2 Learning the Basics

Precautions...............................................................................................................2-1

Computing tips.......................................................................................................2-1

Using the keyboard................................................................................................2-2

Character keys................................................................................................... 2-2

Function, Ctrl, and Alt keys

Numeric keypad................................................................................................2-2

Keyboard indicators..........................................................................................2-2

Formatting a diskette..............................................................................................2-3

Modem communications.......................................................................................2-4

Connecting a modem (option)........................................................................2-4

Accessing the Internet.......................................................................................2-4

Toshiba's online resources...............................................................................2-4

Turning off the computer......................................................................................2-5

Caring for the computer........................................................................................2-5

Cleaning the computer.....................................................................................2-5

Moving the computer.......................................................................................2-5

Caring for your diskettes.................................................................................2-5

Caring for your compact discs/DVDs............................................................2-6

............................................................................

2-2

Chapter 3 Hardware for the V1100

Accessories for the V1100..................................................................................3-1

Opening the case.....................................................................................................3-1

Before opening the case....................................................................................3-2

Removing the case

Locating the motherboard components..............................................................3-3

Drive bays...........................................................................................................3-6

Expansion cards.................................................................................................3-8

Expansion memory...........................................................................................3-9

............................................................................................

3-2

Chapter 4 Troubleshooting

Problem-solving tips..............................................................................................4-1

Read the manuals..............................................................................................4-1

Defend yourself against viruses ....................................................................4-1

Take a break....................................................................................................... 4-2

Problems that are easy to fix.................................................................................4-2

Problems when you turn on the computer........................................................4-3

Windows does not work........................................................................................4-4

Using startup options to fix problems

Resolving a hardware conflict..............................................................................4-6

A plan of action..................................................................................................4-6

Resolving hardware conflicts on your own..................................................4-6

Fixing a problem with Device Manager

Fixing device-related problems............................................................................4-9

If you need further assistance

Contacting Toshiba.........................................................................................4-10

..........................................................................

...........................................................

........................................................

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4-4

4-8

4-10

Appendix A Features and Specifications

Built-in features.......................................................................................................A-1

Technology and processor

Storage capacity................................................................................................A-2

Ports....................................................................................................................A-2

Expansion card slots........................................................................................A-3

Standard hardware..........................................................................................A-3

Specifications...........................................................................................................A-3

Physical dimensions........................................................................................A-3

Environmental conditions

Power................................................................................................................. A-4

Peripherals.........................................................................................................A-4

.............................................................................

..............................................................................

A-1

A-4

Appendix B Product Support

If you need further assistance.............................................................................B-1

Index

User's Manual

Introduction

Congratulations on the purchase of your high-performance VllOO computer.

The Toshiba VllOO is a tower computer that offers the following features:

□ A high-performance Intel Pentium III or Celeron processor. □ 128 Kb (Celeron) or 256 Kb (Pentium III) of Level 2 Cache □ VIA chipset □ 64 MB of SDRAM (expandable to 768 MB)

• Other configurations may be possible □ ATI Xpert 2OOO graphics controller with 64-bit BitBLT accelerator □ Audio System supporting 16-bit stereo, Windows Sound System and

Sound Blaster Pro*- compatible □ Ultra DMA IDE hard disk drive □ A 48x IDE, ATAPI-compliant, CD-ROM drive as an optional

configuration □ A 12x DVD-ROM drive as an optional configuration □ An easily accessible mid-tower design □ Five PCI expansion slots □ Two Universal Serial Bus (USB) connectors. □ Microsoft Windows* Me operating system preinstalled.

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This list may change without notice.

This guide introduces the computer's features and its options. You can: □ Read it through. □ Skim through and stop when a topic interests you. □ Use the table of contents and the index to find specific information. If you are new to computers, read through the first couple of chapters to

familiarise yourself with the components of the computer and how to turn it on. After that, feel free to seek out whatever interests you.

Legends

The following legends appear next to each port and indicator on the computer.

Computer ports

The PS/2™ keyboard port provides access to a PS/2-compatible keyboard.

^ The PS/2 mouse port provides access to a PS/2-compatible mouse.

^r*» The USB connector allows you to attach any of several USB devices as

^ they become available.

E-3 The serial port lets you connect a serial printer or other serial device.

□ Video port for connecting a monitor.

The parallel port lets you connect a parallel printer or other parallel

I I device, including ECP-compatible devices.

^ The 3.5 mm mini line-out jack lets you connect stereo head phones or

other audio output devices, such as external speakers.

h.<— The 3.5 mm mini line-in jack lets you play and record stereo sound from

• an external audio device, such as a stereo system.

The microphone port accepts a monaural microphone or other audio

input device for audio input.

The joystick port lets you connect a joystick or other game device.

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Indicator light and buttons

The drive-access light indicates that the hard disk is currently in use.

|o^ The power indicator light indicates that the power is on.

□ Green indicates the computer is on. □ Orange indicates the computer is sleeping (in Stand by mode). □ Off indicates the computer is off.

RES^

Pressing the reset button restarts the computer when it is not responding to the keyboard. This overrides Stand by and Resume Mode, which enable you to continue working from where you left off. Use this button only if all other attempts at restarting the computer have failed.

Pressing the power button turns on/off the computer.

Service options

Toshiba offers a full line of service options built around its warranty programs. See the warranty and service material included with the computer for registration information.

If you have a problem or need to contact Toshiba, refer to the Product Support appendix . This appendix provides phone numbers and addresses for Toshiba offices in Europe.

User's Manual

Chapter 1

Getting Started

This chapter provides an overview of the VllOO com puter, including locations of external ports and how to set up each one.

Make sure you have everything

Unpack the boxes and check the contents against your pur chasing order. If any items are missing or damaged, notify your dealer immediately.

Creating a computer-friendly environment

The computer's mid-tower configuration allows use in any office environment. Place the computer on an area of the desk that is large enough for the computer and any other items you need to use, such as a printer. To save space, you can place it on the floor next to your desk.

To prevent overheating, leave enough space around the com puter and other equipment to provide adequate ventilation.

The work area must be free from: □ Dust, moisture and direct sunlight. □ Liquids and corrosive chemicals.

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If you spill liquid into the computer, turn it off, unplug it from the AC power source, and let it dry out completely before turning it on again.

If the computer does not operate correctly after you turn it back on, contact your Toshiba-authorized service provider.

□ Equipment that generates a strong electromagnetic field, such as large

stereo speakers or speakerphones. □ Rapid changes in temperature or humidity and sources of

temperature change such as air conditioner vents or heaters. □ Extreme heat, cold or humidity. Operate the computer within a

temperature range of lO to 35 degree Celsius and 3O% to 8O% non

condensing humidity.

Getting Started 1-1

Keeping yourself comfortable

Strain and stress injuries are becoming more common as peo pie spend more time using their computers. However, with a little care and proper use of the equipment, computer work can be comfortable throughout the day.

Using the computer keyboard incorrectly may result in discomfort and possible injury. If your hands, wrists, and/or arms bother you while typing, stop using the computer and rest. If the discomfort persists, consult a physician.

This section provides hints on avoiding strain and stress inju ries. For more information, consult books on ergonomics, repetitive-strain injury, and repetitive-stress syndrome.

Placement of the computer

Proper placement of the computer and external devices is important to avoid stress-related injuries:

□ Place the keyboard on a flat surface at a comfortable height and

distance. You should be able to type without twisting your torso or neck, and look at the screen without slouching.

□ The top of the display should be no higher than eye level. □ If you use a paper holder, set it at about the same height and distance

as the screen.

Seating and posture

When using the computer, maintain good posture with your body relaxed and your weight distributed evenly. Proper seat ing is a primary factor in reducing work strain. Some people find a backless chair more comfortable than a conventional chair. Whichever type you choose, use the following guidelines to adjust your chair for maximum computing comfort.

Correct posture and positioning of the computer

Position your chair so that the keyboard is at or slightly below the level of your elbow. You should be able to type comfortably with your shoulders relaxed and your fore arms parallel to the floor.

1-2 Getting Started User's Manual

If you are using a conventional chair: □ Your knees should be slightly higher than your hips. If necessary, use

a footrest to raise the level of your knees and ease the pressure on

the back of your thighs. □ Adjust the back of your chair so that it supports the lower curve of your

spine. If necessary, use a cushion to provide extra back support. Lower

back-support cushions are available at many office supply stores. □ Sit with your back straight so that your knees, hips, and elbows form

approximately 90-degree angles when you work. Do not slump

forward or lean back too far.

Lighting

Proper lighting can improve the visibility of the display and reduce eyestrain.

□ Position the monitor so that sunlight or bright indoor light ing does

not reflect off the screen. Use tinted windows or shades to reduce

glare. □ Avoid placing the monitor in front of a bright light that could shine

directly in your eyes. □ If possible, use soft, indirect lighting in the computer work area.

Arms and wrists

To protect your arms and wrists: □ Avoid bending, arching, or twisting your wrists. Keep them in a

relaxed, neutral position while typing. □ Exercise your hands, wrists, and arms to improve circulation.

User's Manual

Work habits

The key to avoiding discomfort or injury from strain is to vary your activities. If possible, schedule a variety of tasks into your working day. Finding ways to break up the routine can reduce stress and improve your efficiency. Some ways to improve your work situation are:

□ Take frequent breaks to change position, stretch your mus cles, and

relieve your eyes. A break of two or three minutes every half hour is

more effective than a long break after several hours. □ Avoid performing repetitive activities for long periods. Intersperse

such activities with other tasks. □ Focusing your eyes on the computer screen for long peri ods can

cause eyestrain. Look away from the computer frequently and focus

your eyes on a distant object for at least thirty seconds.

Getting Started 1-3

System Overview

The following illustrations show the characteristics of the VllOO computer and the locations of the various ports and features.

Front of the computer

CD-ROM DRIVE

DISKETTE DRIVE

O. Q

POWER LIGHT DRIVE ACCESS LIGHT RESET BUTTON POWER BUTTON

Front of the VllOO

Drive-access light indicates that the hard disk is currently in use.

lOE] The power indicator light indicates that the power is on.

* ' □ Green indicates the computer is on.

□ Orange indicates the computer is sleeping (in Stand by mode). □ Off indicates the computer is off.

Pressing the power button turns the computer on/off.

l-4 Getting Started User's Manual

CD-ROM drive

DISKTRAY EJECT HOLE

? ^

STEREO VOLUME

PHONE JACK CONTROL

CD-RGM drive

□ This drive can read single-sided compact discs. □ A headset or earphones can be connected to the stereo phone jack. □ The volume control adjusts the audio output level pro vided the

CD-ROM disc supports this. □ The CD-ROM lamp glows while the CD-ROM is being read. □ To insert or remove a CD-ROM, press the eject button to open the

drive tray. The eject mechanism requires power to operate. Do not

press the eject button while the CD-ROM drive lamp is lit. Doing so

could affect the system. □ If the drive tray does not slide out when you press the eject button,

switch off the computer and insert a slender object, such as a

straightened paper clip, into the eject hole. Do not insert a

mechanical pencil lead, plastic stick, or other object that is easy to

break into the eject hole. To remove the CD-ROM using the eject

hole, be sure to switch off the computer. When handling the CD-ROM: □ Hold a CD-ROM by the edge, exercising care not to touch the surface. □ To place a CD-ROM on the drive tray, hold it with the disk label up

and by the center and outer edge. □ When not using a CD-ROM, keep it in its case. □ Avoid exposure to high temperature. □ Do not bend CD-ROMs or place a heavy object on them. □ If a CD-ROM is dusty, clean it carefully with a soft dry cloth.

CD-ROM

LAMP

EJECT

BUTTON

User's Manual

DVD-ROM drive

This drive can read both CDs and DVDs. It has essentially the same functions than the CD-ROM drive.

Getting Started 1-5

Diskette drive

l^=

n '1

DISKETTE IN-USE INDICATOR EJECT BUTTON

The drive reads both high-density and double-density 3.5-inch diskettes (1.44 MB/720 KB).

□

The diskette in-use indicator glows while the diskette is being accessed.

□

Pressing the eject button removes the diskette.

Diskeiie drive

To prevent loss of data while the diskette drive lamp is lit: Do not press the eject button. Do not press the computer's reset button. Do not turn off the computer. Remove the diskette only when the diskette drive is not in use.

When handling diskettes: □ Do not open the shutter. □ Do not touch the magnetic surfaces. □ Keep diskettes away from objects such as large motors or speaker

phones that generate strong magnetic fields. It may erase the data on the diskettes.

□ Do not expose diskettes to direct sunlight or to any source of heat. □ Do not place heavy objects on diskettes. □ Store diskettes within this range of ambient conditions:

Temperature: 0 to 53° degrees Celsius Humidity: 8 to 90% RH (Relative Humidity)

1-6 Getting Started

User's Manual

Viewing the back of your computer

The following illustrations show the back panel of the VllOO computer.

AC POWER CONNECTOR

VOLTAGE SELECTOR

MAIN POWER SWITCH

KEYBOARD PORT

USB PORTS

SERIAL PORT 1

SERIAL PORT 2

LINE-OUT JACK

LINE-IN JACK

MICROPHONE JACK

VIDEO PORT

TV OUT PORTS

MOUSE PORT

PARALLEL PORT

MIDVGAME PORT

EXPANSION SLOT COVER

Back of the computer

The AC power cable plugs into the power connector. The voltage selector switch changes the power supply to accept either

ll5V or 23OV AC Power.

The PS/2 keyboard port provides access to a PS/2-compatible keyboard.

0^» The two USB connectors allow you to attach any of several USB devices

^ as they become available.

E-3 The two serial ports let you connect a serial printer or other serial device.

□ Video port for connecting a monitor.

M The 3.5 mm mini line-out jack lets you connect stereo head phones or ^ other audio output devices, such as external speakers.

— The 3.5 mm mini line-in jack lets you play and record stereo sound from

an external audio device, such as a stereo system.

User's Manual Getting Started l-7

The microphone port accepts a monaural microphone or other audio input device for audio input.

The PS/2 mouse port provides access to a PS/2-compatible mouse.

The parallel port lets you connect a parallel printer or other parallel device, including ECP-compatible devices.

The MIDI/game port lets you connect a MIDI device or game joystick. The expansion slot covers keep dust and dirt from entering the computer

from unoccupied expansion slots.

TV Out The TV out port lets you connect a television set.

Setting up the computer

Setting up the computer involves connecting the components of your system to each other. This process can include:

□ Positioning the system unit and peripherals. □ Connecting a monitor, keyboard, and mouse to the system unit. □ Connecting the system unit and monitor to an AC power supply.

1-8 Getting Started

AC power varies with the country; you may need to set the power switch on the back of the system unit. See "Setting the voltage switch

Depending on the computer's configuration and purpose, you may also need to:

□ Connect the computer to a local printer. □ Install devices in the expansion bays. □ Add memory to the motherboard.

User's Manual

Connecting peripherals

The following sections explain how to connect your peripherals.

Connecting a monitor

Refer to your monitor documentation for detailed instructions on

____

connecting a monitor.

□ 1. Plug the 15-pin D-sub connector on the video signal cable into the

Connecting a keyboard

Connecting a mouse

video port on the back of the computer.

2. Firmly attach the cable by tightening the screws.

3. Connect the monitor's power cable to the back of the monitor.

You will use the keyboard to type information and navigate around the monitor. You can use a PS/2-compatible keyboard.

Attach the keyboard cable to the keyboard port.

Make sure the computer is off before you attach the keyboard.

Connecting a PS/2 keyboard with the computer's power on can damage the keyboard^ the computer, or both.

You will use a mouse to easily navigate on the screen and per form

application tasks. You can use a PS/2-compatible mouse or a serial mouse.

Make sure the computer is off before you attach the mouse. Connecting

a PS/2 mouse with the computer's power on can damage the mouse, the computer, or both.

Connecting a PS/2 mouse

1. Attach the PS/2 mouse cable to the PS/2 mouse port.

2. See your mouse documentation for additional informa tion.

Connecting a serial mouse

To connect a serial mouse, plug the mouse cable into one of the serial ports. The mouse is ready to use.

User's Manual Getting Started 1-9

Connecting a local printer

Do not connect the printer cable if the computer's power is on. Doing so

may damage the printer, the computer, or both.

Before you can connect a printer, you need to know whether it uses a serial or a parallel interface. Look in the printer's docu mentation to find out. If the printer can be switched between serial and parallel, choose parallel because it is faster.

You also need a suitable printer cable, which may come with your printer. Otherwise, you can purchase one from a com puter or electronics store.

If your printer is ECP- or IEEE-compliant, make sure your printer cable is an IEEE 1284 cable.

These instructions assume you have a parallel printer, which is the most common type.

I 1. Connect the printer cable to the printer and to the com puter's d parallel port. Use the illustration as a connection guide.

TO THE COMPUTER TO THE PRINTER

Identifying the ends of a parallel printer cable

2. Plug the printer's power cable into a live AC outlet.

3. See your printer documentation for configuration informa tion.

Adding other components

Install any additional components or accessories at this time.

Adding memory

Your computer comes with enough memory to run most pop ular applications. With additional memory, the computer:

□ Can run more programs and open more documents at the same time. □ Will run applications faster. Additional memory is available from your dealer in the form of modules

that fit inside the computer.

1-10 Getting Started

User's Manual

Connecting to a power source

Before connecting your computer to a power source, read the following sections.

Power precautions

The following suggestions help prevent injury to you or dam age to the computer.

□ Do not plug in AC power cables until you have connected all the

system components. □ Always plug power cables into grounded outlets. □ Never connect or disconnect components with the power on. □ Use a power filter/surge protector (not included) for AC power

connections to your system and any phone/modem connections. □ In the event of a severe electrical storm, disconnect all the power

cables and the telephone cable. □ The system is configured for European standard 220V/240V 50 Hz

power. Before connecting to a lower voltage source (110V/120V

60 Hz AC), refer to the next section. □ Do not modify, forcibly bend, damage, place heavy objects on top of,

or apply heat to the power cable. The cable may otherwise become

damaged, resulting in fire or electric shock. □ If the power cable becomes damaged or the plug over heats,

discontinue use. There is a possibility of fire or electric shock. □ Do not pull directly on the power cable when removing the power

plug from the power source. Hold the power plug when removing

the cable from the outlet. □ Do not remove the power plug with wet hands. This may cause an

electric shock.

User's Manual

Getting Started 1-11

Setting the voltage switch

Computers purchased in Europe are configured for 230 VAC operation. Computers purchased in the United States or other coun tries may be set to 110/120 VAC. To operate the computer in a country that uses a different voltage than the country of pur chase, you must change the voltage selection and use a plug adapter. The voltage selection switch is on the back panel.

To change the voltage selection, insert the tip of a pen into one of the holes on the switch, then slide the switch to the correct setting.

Selling ihe voliage selecior

□ To operate the computer in the United States, make sure the voltage

switch is set to 115 VAC.

□ To operate the computer in a country that uses 220/240 VAC, make

sure the voltage switch is set to 230 VAC.

Failure lo sel ihe voliage swilch correcllq will permanenlly damage ihe compuler's eleclronics when you lurn on lhe compuler.

Consull your monilor's documenlalion lo see if ils vollage selling is auloswilchable. If nol$ il will require a vollage converter and a plug adapler.

Connecting AC power

1. Plug the AC power cable into the computer's power socket.

2. Connect the power cable to a live wall outlet.

3. Connect the monitor power cable to a live wall outlet.

1-12 Getting Started User's Manual

Turning on the computer

1. Check that the diskette and CD-ROM drives are empty.

2. If you have a printer connected to the computer, turn on the printer

___

and wait until there is indication that the printer is ready (on line).

1. Locate the power button and turn on the computer.

* ' The indicator light glows when the computer is on.

When you turn on the computer for the first time, do not turn off the

_____

power again until the operating system has loaded completely.

The hard disk drive light indicates that the hard disk drive is currently in use.

Do not turn off the computer if any of the drives are in use.

Setting up your software

The first time you turn on the computer, your Microsoft oper ating system setup installs the devices it found on your system. Setup then displays a finishing setup screen. See your Microsoft operating system documentation for instructions on completing your operating system setup.

Completing the initial startup procedure

Your operating system setup may display a welcome screen. You will see

options such as: □ A brief overview of your operating system. □ A list of new features in the version you are using. □ Online registration that lets you register your copy of the operating

system with Microsoft.

User's Manual

Set up the computer to suit your tastes and needs.

If you do not like the colors or the fonts on the screen, you can change

them by clicking a blank area of the Desktop with the right button, then clicking Properties. This opens the Display Properties dialog box. The Appearance tab of this dialog box allows you to choose the colors you see on the screen.

Getting Started 1-13

Restoring your preinstalled software

If preinstalled software files are damaged, you will need to restore them from the Toshiba Recovery CD-ROM or the Toshiba Tools and Utilities CD-ROM.

The Tools & Ulililies CD-ROM and ihe Recovery CD-ROM are volunlary services of Toshiba. If your compuler has no inlernal CD-ROM drive, bolh backup CD-ROMs can be run by an oplional CD-ROM drive lhal is available from Toshiba.

Restoring the complete system

Use the Toshiba Recovery CD-ROM to perform a complete recovery of the operating system and Toshiba Utilities, and follow the steps below.

When you reinslall lhe complele syslem, lhe hard disk will be reformalled and all dala on il will be losl. Make sure you have a backup copy of your dala, before you perform a complele syslem recovery.

1. Make sure the computer's power is off and insert the Recovery Boot Disk in the diskette drive, then turn on the power.

2. Insert the Toshiba Recovery CD-ROM in the computer's CD-ROM drive.

3. Follow the on-screen directions to restore the preinstalled software.

4. Install your personal software according to instructions that accompanied each application.

Restoring Toshiba utilities and drivers

If Windows is working properly, individual drivers or applications can be separately restored. Use the Tools and Utilities CD-ROM according to instructions in the booklet contained in the CD box to reinstall Toshiba utilities and drivers.

1-14 Getting Started User's Manual

Chapter 2

Learning the Basics

This chapter provides basic information on care for your computer, formatting diskettes, handling CD-ROMs, and other general tasks related to computer care and usage.

Precautions

Do not spill liquids into the computer. If a liquid gets into any part of the computer, turn it off, unplug it

from the AC power source, and let it dry com pletely before turning it on again.

Do not turn off the computer if a drive indicator light indi cates the drive is active.

Turning off the computer while it is reading from or writ ing to a disk may damage the disk, the drive, or both.

Keep the computer and disks away from objects that gen erate magnetic fields, such as large stereo speakers.

Information on disks is stored magnetically. Getting a magnet too close to a disk can erase important files.

Scan all new files for viruses. This precaution is especially important for files you receive informally

via diskette, CD-ROM, email, or downloads from the Internet. Occasionally, even new programs you buy from a supplier may contain a computer virus. A number of good virus-scan programs are available commercially.

Computing tips

Do not be afraid to use the computer, because it is only a machine. If you follow directions, you are unlikely to do the computer any harm. So use it and have fun.

Some helpful tips are: □ Save your work frequently.

Your work stays in the computer's temporary memory until you save it to disk. If you must restart the computer, or a power failure occurs, you will lose all the work done since you last saved.

To save your work, choose Save from the File menu of the program you are using.

User's Manual

Learning the Basics 2-i

Some programs have an automatic-save feature which you can turn on. This feature saves your file at preset intervals. See your software documentation for details.

□ Back up your files to diskettes (or other removable media) on a

regular basis, unless your files reside only on a net work drive. Label the backup copies clearly and store them in a safe place.

It is easy to put off backing up because it takes time. How ever, if your hard disk suddenly fails, you will lose all the data on it unless you have a separate backup copy.

□ Take frequent breaks to avoid repetitive-motion injuries and eyestrain. □ Before turning off the computer, always follow your oper ating

system's procedure for shutting it down. Wait for the message that it is okay to turn off the computer.

Using the keyboard

Your computer may have a Toshiba keyboard or a third-party keyboard. This section gives general keyboard information.

Character keys

Typing with the character keys is very much like typing on a typewriter, except that:

□ The space bar creates a space character instead of just passing over

an area of the page.

□ The lowercase l (el) and the number 1 are not interchangeable. □ The uppercase O and the number 0 are not interchangeable. □ The Caps Lock key changes only the alphabet keys to uppercase—

the number and symbol keys are not affected.

Function, Ctrl, and Alt keys

The Function, Ctrl, and Alt keys do different things depending on the program you are using. See your program documentation.

Numeric keypad

The ten-key keypad allows you to enter numbers quickly when you press Num Lock and the num lock light glows. When the light is off, you can use the functions shown beneath the numbers on the keys.

Keyboard indicators

The caps lock light glows when you press Caps Lock. When this light is on, pressing a letter key on the keyboard produces an uppercase (capital) letter.

The num lock light glows when you press Num Lock.

2-2 Learning the Basics

User's Manual

The scroll lock light glows when you press Scroll Lock. See your software documentation for details on this key.

Formatting a diskette

It is common to purchase diskettes preformatted; however, you may want to format a used diskette for reuse.

Formatting a diskette erases all information currently on the diskette. Do

not format a diskette unless you are sure it is blank or contains only files

you no longer need.

Before formatting a diskette: □ Set the diskette to write-enabled. The tab at the left corner of the

diskette should cover the square hole.

□ Check that the diskette does not contain information you may need.

Insert the diskette in the drive, click Start, point to Programs, click

Windows Explorer and click the A: drive to see what the diskette

contains.

To format the diskette:

1. Double-click the My Computer icon.

2. Click A: with the secondary button, then click Format.

3. Make sure the options in the Format dialog box are set correctly,

especially the Capacity option. You cannot format 720 KB diskettes for 1.44 MB. Click Start.

Your operating system formats the diskette, displaying the Format

Results screen when it is finished.

Click Close.

Press the diskette eject button and remove the diskette from the

drive. To format another diskette, insert it into the drive and repeat steps 4

through 6. When you've finished formatting diskettes, click Close to exit the

Format dialog box.

Close the My Computer window.

User's Manual

Learning the Basics 2-3

Modem communications

Connecting a modem (option)

Your computer may come with a modem installed or you can install a modem in one of the computer's expansion slots. To establish a serial modem connection and connect, only requires you to connect the modem to a standard, voice-grade telephone line using a telephone cable and modular phone jack.

If you are using a home telephone line equipped with call waiting,

disable call waiting before connecting through the modem. Call waiting interrupts modem transmissions.

Accessing the Internet

The Internet is a network of computer networks located all around the world. To access it, you must have an Internet Ser vice Provider (ISP).

You access the Internet using a special program called a browser. Although your operating system most likely comes with a browser, you can install and use any commercially available browser.

Toshiba's online resources

Toshiba maintains a number of online sites to which you can connect. These sites can provide information about Toshiba products, give help with technical questions, and keep you up to date with future upgrades.

□ Toshiba's 24-hour BBS is a good source for Toshiba utili ties files and

computing information such as technical bulletins. See the Product Support appendix for more information.

□ Toshiba's home pages on the World Wide Web are:

http://www.toshiba.com worldwide Toshiba corporate site http://www.computers.toshiba.com marketing and product

information in the USA http://www.pcsupport.toshiba.com product support in the USA http://www.toshiba-europe.com (Europe) http://www.toshiba.co.jp (Japan)

Turning off the computer

It is a good idea to turn off the computer when you will not use it for a while. □ If you have work in progress and expect to resume shortly, you can

use the Suspend command (if your Microsoft operating system includes one) to save your system set tings so that, when you turn o n the computer again, you automatically return to where you left off.

To leave the computer turned off for a longer period, use your operating system's shut down command.

2-4 Learning the Basics

User's Manual

Do not turn off the power if a disk activity light on the indicator panel is

on. Doing so may damage your hard disk.

Caring for the computer

This section offers tips on cleaning and moving the computer and protecting the data stored on disks and compact discs.

Cleaning the computer

Keep liquid^ including cleaning fluid, out of the computer's keyboard

and other openings. Fever spray cleaner directly onto the computer.

Fever use harsh or caustic chemical products to clean the computer.

To keep the computer clean, gently wipe the monitor and exterior case with a lightly dampened cloth. Ask your Toshiba dealer for suggestions regarding appropriate cleaning products.

Moving the computer

1. Make sure all disk activity has ended (the drive indicator light stops glowing).

2. If a diskette is in the diskette drive, remove it.

3. If a CD is in the CD-ROM drive, remove it and securely close the drive tray.

4. Shut down the operating system and turn off the computer.

5. Disconnect all cables.

Caring for your diskettes

□ Store your diskettes in their boxes or other containers to protect them

and keep them clean.

□ Do not slide back the protective metal cover. □ Do not touch the magnetic surface of a diskette. Finger prints can

prevent the drive from reading the data held on a diskette.

□ Do not twist or bend a diskette. □ Keep diskettes at room temperature and do not expose them to

direct sunlight because it could corrupt or destroy data.

□ Do not place heavy objects on your diskettes. □ Do not eat, smoke or use erasers near your diskettes. For eign particles

can damage the diskette's surface.

□ Keep your diskettes away from sources of magnetism, such as

speakers and radios, since these can destroy data.

□ If a diskette is dirty, clean it with a soft cloth moistened in water. Do

not use cleaning fluids.

User's Manual

Learning the Basics 2-5

Caring for your compact discs/DVDs

□ Store your CDs/DVDs in their original containers to protect them from

scratches and keep them clean. □ Do not bend a CD/DVD or place heavy objects on top of it. □ Do not apply a label or otherwise mar the surface of a CD/DVD. □ Hold a CD/DVD by its outside edge. Fingerprints on the surface of a

CD/DVD can prevent the drive from reading the data properly. □ Do not expose CDs/DVDs to direct sunlight or extreme heat or cold. To clean a CD/DVD that is dirty, wipe it from the centre outwards (not in

a circle) with a clean dry cloth. If necessary, moisten the cloth with water or a neutral cleaner (not benzine or rub bing alcohol). Let the CD/DVD dry completely before inserting it in the drive.

2-6 Learning the Basics User's Manual

Chapter 3

Hardware for the VHOO

This chapter provides technical information on the computer hardware. It

shows how to open the case to get inside the computer to change

damaged parts or to upgrade components.

Accessories for the VllOO

For details about accessories currently available from Toshiba for the

VllOO computer, see Toshiba's Web site on the Internet:

hnp://

www.loshiha-europe.com

Opening the case

The computer's case is designed to be easily removed so that you can

access all components and the motherboard.

Please read the following cautions before you begin. They apply to all

the electronic components in your system.

User's Manual

Syslem componenls can he exlremely sensilive lo eleclroslalic discharge

(ESD) and require careful handling lo avoid damage. When inslalling or

removing componenls, always work on a flal$ slalic-free surface.

Keep componenls in lheir anlislalic packaging unlil you are ready lo

inslall lhem.

Wear an anlislalic wrisl slrap or louch lhe compuler's melal chassis

hefore you handle componenls.

Hardware for the VllOO 3-l

Before opening the case

Before you open the computer case, follow these steps:

1. Follow your operating system's shutdown procedure before you turn off the computer.

2. On the front panel, press the power button to turn off the computer.

3. Unplug all computer and peripheral power cables from the wall outlets or from your surge protector.

Disconnect all cables from the computer.

Failure to disconnect power, telecommunications links, networks, or

modems before you open the system or start any procedures can result in personal injury or equipment damage. Some circuitry on the motherboard may continue to operate even though the power is off.

Removing the case

For most servicing, only one side panel needs to be removed. This should be the only part you need to remove to:

□ Add memory □ Install an expansion card □ Install a 5.25-inch device in one of the 5.25-inch device bays To remove the left panel:

1. Remove the screw from the rear of the case that attach the left panel.

2. Pull the case toward you about an inch, then lift the case up and off the machine.

3-2 Hardware for the V1100

Pulling ihe panel back

User's Manual

Lifling the panel off

Locating the motherboard components

The following figure shows the computer's motherboard.

User's Manual Hardware for the VllOO 3-3

As you work inside the computer, make sure you do not disconnect or damage other connectors, cables or devices.

G H

______

]

□

[

]

0 H E

sss

(olojlaloID

T S

Locating the motherboard components

3-4 Hardware for the VllOO User's Manual

A CPU AJ33 and AJ31 Setting Jumper (JP6, JP7)

B Socket 370 Connector C CPU Core Voltage Adjust Jumper

D CPU Cooling Fan Connector

E Via 693A North Bridge chip

F ATX Power Supply Connector C DIMM Memory Banks H CPU AJ33 and AJ31 Setting Jumper (CJ1, CJ2)

I Floppy Disk Drive (FDD) Port

J Bus Mastering e-IDE/ATAPI Ports K 32-bit ACP Slot

L 3V Lithium Battery

M CMOS Clear Jumper

N Via 686A South Bridge Chip O 32-bit PCI Mastering Slots

P Standard Infrared (IrDA) Device Header Q USB Ports R Chassis Cooling Fan

S Front panel connectors

T 16-bit ISA Slots U Flash BIOS V Wake-On-LAN (OOL) Header

W CD-IN Connectors

X AC97 Codec Sound Chip Y Back panel Connectors

User's Manual Hardware for the VllOO 3-5

Drive bays

Your computer has a total number of 7 drive bays:

• 2 internal bays for 3.5" devices (1 occupied by the built-in hard disk)

• 2 front-access bays for 3.5" devices (1 occupied by the built-in FDD)

• 3 front-access bays for 5.25" devices (1 may be occupied by the CD ROM drive)

Hardware devices use certain address settings and configuration values to uniquely identify them in the computer. To eliminate potential hardware conflicts:

Keep a checklist of all devices and their settings.

Make sure the device you are adding is compatible with your Microsoft

operating system. Request the latest 32-bit drivers from your device vendor. If you install an EIDE hard disk drive in a system with an SCSI drive, the

EIDE drive will automatically become the boot drive.

By convention, the connectors are labelled as "IDE" connectors, but the devices are enhanced IDE (EIDE) devices.

Things to keep in mind while installing a hard disk drive: □ Work on a flat, static-free surface. If you're not wearing an antistatic

wrist strap, touch the computer's metal chassis to ground any static

charge you have built up before handling any electronic components. □ Keep the drive in its antistatic bag until you are ready to install it. □ Do not touch circuit board components on the drive. □ Do not drop the drive. □ Do not place the drive on the antistatic bag or slide it over any surface. To add a 5.25-inch device:

1. Shut down the computer, set the AC switch on the back of the computer to OFF and unplug the power cable.

2. Remove the case. For more information, see "Opening the case".

3. Check the existing connections. To locate and identify the connectors, see "Locating the motherboard components".

4. Locate the extra IDE drive connector on the end of the IDE cable that is attached to the back of your existing CD-ROM drive. You will be connecting your new drive to this connector.

5. Locate an available power supply connector. You will be connecting your drive to this connector.

6. Unpack your 5.25-inch device kit and check that it is com plete.

3-6 Hardware for the V1100

User's Manual

When you add a new device to the IDE connector that controls your existing device, you must configure one device as the "master" and the other device as the "slave."

Toshiba recommends that you configure the new device as the "slave."

7. Follow the device manufacturer's instructions to configure the new

device's jumpers so it will act as a slave device.

9 pair of tweezers may make the job of moving tiny jumper shunts

much easier.

8. Unplug the IDE cable and power cable from the back of your CD

ROM drive. The drive is currently in the upper slot of the 5.25-inch device bay.

9. Remove the front device spacekeeper faceplate.

10. Slide in the new device, and fasten it to the chassis with two screws on the right side. No screws are necessary on the left side.

11. Connect the IDE, power and any other cables to the new device.

12. Replace the case.

Configuring the new device

Before you can use your new device, it will have to be config ured from the operating system. Follow the instructions provided by the manufacturer.

To configure the device:

1. While booting the computer, press F2 to enter the setup utility.

2. Select Autoconfiguration. Setup automatically selects the optimal settings for maxi mum capacity

and performance, and assigns device let ters. If the operating system is unable to configure the device

automatically, you can define the device settings manually. To determine which settings to use, refer to the new device's

documentation.

User's Manual

Write down the drive type and settings of your existing device for future reference, or in case you inadvertently change this information.

If this device is a hard disk drive, it must also be partitioned and formatted.

To reinstall the power supply, reverse the above procedure.

Hardware for the V1 100 3-7

Expansion cards

The VllOO computer has five PCI card slots for additional components.

Hardware devices use ceriain address sellings and configuration values lo uniquely identify ihem in ihe compuler. To eliminale polenlial hardware conflicls:

Keep a checklisl of all devices and lheir sellings.

Make sure lhe device you are adding is compatible wilh your Microsofl

operaling syslem. Jequesl lhe lalesl 32-bil drivers from your device vendor.

Installing a card

Use caution when inslalling or removing expansion cards. Prolecl your hands from possible injuries caused by sharp projections on lhe boards and lhe compuler.

Do nol louch any parls excepl lhose necessary for inslalling lhe device. There are many high-vollage parls lhal are dangerous lo louch.

To install an expansion card:

1. Shut down the computer, set the AC switch on the back of the computer to OFF, and unplug the power cable.

2. Remove the side panel. For more information, see " Opening the case".

3. Locate and remove the I/O slot cover on the rear of the cabinet.

4. Install the expansion card into the desired expansion slot. Be careful not to catch the card on the slot's top and bot tom tabs.

5. Secure the expansion card in place by using the screw from the I/O slot cover.

6. Connect any cabling necessary for the operation of the expansion card.

7. Replace the case.

8. Plug in the power cable and turn on the computer.

9. Follow the manufacturer's instructions for setting up the expansion card.

3-8 Hardware for the VllOO User's Manual

Bumper sellings on lhe card or in lhe compuler BIOS may have lo be changed. Some expansion cards may also need lo be sel up using a vendor-supplied selup diskelle.

Replacing the CMGS battery

A lithium battery, installed on the motherboard, provides power for the real

time clock (RTC) and CMOS RAM. The battery will last for several years. When the battery starts to weaken and the voltage drops below a

certain level, you may notice that the date and time are wrong. This is an indication that the battery needs replacing.

If you replace the battery incorrectly, it can cause injury or damage the system. Always use the same or an equivalent type of battery.

Do not expose batteries to excessive heat or fire.Please return battery to

the point of purchase for proper disposal.

The following procedure assumes you have opened the case and are observing ESD precautions. (Refer to " Opening the case".) To replace the battery, follow these steps:

1. Locate the battery on the motherboard. Refer to the motherboard illustration to locate the battery. Gently pull

the battery free from its socket, taking care to note the " + " and "-" orientation of the battery.

2. Pinch the two notches together until the battery partially pops out.

3. Install the new battery in the socket.

4. Reassemble the computer and turn it back on.

5. Run the Setup program and reset the system time and date.

Dispose of used batteries in a safe, environmentally responsible

manner. The literature that comes with the computer may include an insert about disposing of batteries. If not, check with your local government for information on where to recycle or dispose of old batteries. If you cannot find the information you need, contact Toshiba for assistance. See the Product Support appendix for ways to contact Toshiba.

Expansion memory

The V1100 supports 64 MB, 128 MB and 256 MB SDRAM modules at

133 MHz.

The main memory interface provides three 168-pin DIMM sockets. This allows system memory from 64 MB to 768 MB of SDRAM.

The DRAM controller uses the JEDEC standard serial pres ence detect mechanism to detect memory and array configuration. No jumper settings are required for the mem ory size or type; memory is automatically detected by the system BIOS.

User's Manual

Hardware for the V1 100 3-9

Memory configurations

The following shows some typical memory configurations:

Memory Desired DIMM size Number of DIMMs

64 MB 64 MB 1

128 MB 128 MB 128 MB

256 MB 128 MB 512 MB 256 MB 2

768 MB

64 MB 2

256 MB

Rules for installing DIMMs

Keep the following items in mind when adding or replacing DIMMs. □ DIMM sockets do not need to be installed in triples. □ DIMM sockets can be filled in any order. □ The DRAM timing register is programmed to use the tim ings of the

slowest DRAMs installed.

Installing DIMMs

The following procedure assumes you have opened the case and are observing ESD precautions. (Refer to " Opening the case") To install DIMMs:

1. Holding the DIMM only by the edges, remove it from its antistatic package.

2. Make sure the clips at either end of the socket are pushed away from the socket.

3. Position the DIMM above the socket at about a 90-degree angle relative to the motherboard.

Make sure the two small notches in the bottom edge of the DIMM

align with the keys in the DIMM socket.

3-10 Hardware for the V1100

User's Manual

4. Insert the bottom edge of the DIMM into the DIMM socket and make

sure it is seated correctly.

5. Gently push the top edge of the DIMM until the retaining clips at

each end of the socket snap into place.

Removing DIMMs

1. Gently spread the retaining clip at each end of the socket.

User's Manual

Removing a DIMM module

2. Holding the DIMM only by the edges, lift it away from the socket,

and store it in an antistatic package.

Hardware for the V1100 3-11

Chapter 4

Troubleshooting

This chapter provides you with hints and tips if your computer does not perform as it should. It also provides the resources you need if the problem is more serious.

Some problems you may encounter when using the computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program.

This chapter aims to help you solve many problems yourself without additional help. It covers the problems you are most likely to encounter.

Read the section headings, then go to that section covering the problem. Each section describes a problem and provides a solution. Read the section and see if it describes your problem. If so, follow the steps for solving it.

If all else fails, contact Toshiba. See " If you need further assistance " in this chapter.

Problem-solving tips

To make your computer experience more productive and problem-free, read the following sections.

Read the manuals

It is very difficult to provide a fail-safe set of steps you can fol low every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together.

Get familiar with all the manuals provided with the computer, as well as the manuals that come with the programs and devices you purchase.

Your computer store or book store sells a variety of self-help books you

can use to supplement the information in the manuals.

Defend yourself against viruses

Viruses, while a potential problem, need not have a devastat ing effect

on the computer. By taking a few, simple precautions, you can avoid infection. By making sure you have a complete backup of all your programs and data files, you can ensure a speedy recovery if you do run into problems.

There are many virus-detection/removal programs available. Ask your dealer for help in selecting one that meets your needs.

User's Manual Troubleshooting 4-1

Take a break

If a problem is taking a long time to solve, stop. Stand up and take a deep breath. Often, you can find a solutions to a prob lem just by stepping away from it for a few moments.

Problems that are easy to fix

The more you work with the computer, the more likely you are to encounter one or more of the following problems. You can resolve them relatively easily.

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. This problem can occur from time to time. To exit the failed program without shutting down Windows or closing other programs:

1. Press Ctrl, Alt and Del simultaneously (once).

If you are using Windows NT$ a preliminary dialog box appears. Click Task List to gel to the Close Program dialog box.

1. In the Close Program dialog box, look for the words not responding beside a program's name, select the program, then click

End Task.

Closing the failed program should allow you to continue working. If it does not, continue with step 3.

2. Close the remaining programs by clicking End Task.

3. Click Shut Down, select Restart, then click Yes. Your computer shuts down and restarts Windows.

Avoid pressing Ctrl, Alt and Del simultaneously twice to restart the computer unless absolutely necessary. Close all open programs before shutting down Windows to save any data.

4-2 Troubleshooting

User's Manual

Your program has performed an illegal operation.

If you receive this message, record the details and consult the software manufacturer.

To record the details:

1. Click the Details button and select the text Windows displays.

2. Press Ctrl and C simultaneously to copy the text to the clipboard.

3. Open Notepad (click Start, point to Programs, then point to

Accessories and click Notepad).

4. Press Ctrl and V simultaneously to paste the details into Notepad.

5. Add a paragraph break and type some notes describing what you were doing when you received the message.

6. Save the file and refer to it when you contact the software manufacturer.

You receive a Non-System Disk error message.

A diskette is in the drive while the computer is starting Win dows.

Remove the diskette and press any key to continue.

Problems when you turn on the computer

The computer does not start.

Make sure you attached the power cable properly and that the outlet you use is live.

Press and hold down the power button for a few seconds.

The computer starts but, when you press a key on the keyboard or touch the mouse, nothing happens.

You may have a software or resource conflict. To clear the condition,

press Ctrl, Alt and Del simultaneously, or press the reset button. Read the documentation that came with the conflicting device and

"Resolving a hardware conflict" in this manual.

The computer is not accessing the disk drivefs).

Insert a system diskette into the drive and turn on the power.

The computer displays the Non-System disk or disk error message.

Make sure there is no diskette in the drive. If there is one, remove it and

press any key to continue. If pressing any key does not work, simultaneously press Ctrl, Alt and Del, or press the reset button to restart the computer.

If the problem persists, try to restart the computer with another reliable system diskette in the diskette drive.

User's Manual

Troubleshooting 4-3

Windows does not work

Once you are familiar with Windows, you can easily detect if it is not working correctly. For example:

□ Windows fails to start after displaying its starting message. □ Windows takes a long time to start. □ Windows departs from its normal routine. □ Your display does not look right. Unless a hardware device has failed, problems usually occur when you

start the computer, change the system configura tion, add a device, or install a new program.

If you experience any of these problems, use the options in the Windows Startup Menu.

Using startup options to fix problems

If Windows fails to start properly, you may have to change your system's configuration or verify the startup procedure to fix the problem.

To open the Startup menu:

1. Restart the computer.

2. Press F8 when the computer starts.

The Startup menu displays the following options:

• Normal

• Logged (\BOOTLOG.TXT)

• Safe mode

• Step-by-step confirmation

• Command prompt only

• Safe mode command prompt only

4-4 Troubleshooting

If the computer is connected to a network, the Startup menu may display different versions of Safe mode.

Normal

Use this option when there are no apparent problems with the system.

Logged (BGGTLGC.TXT)

This option creates a hidden log file named C:\bootlog.txt which records every step of the system's startup process.

You or a qualified Windows expert can use this log file to check the loading and initialising of Windows device drivers. .

9 device driver is a file that contains information to help the computer's BIOS (Basic Input/Output System) control the operations of devices connected to the system.

User's Manual

Safe mode

This option bypasses basic startup files and starts Windows with just the mouse, keyboard, and standard VGA display drivers enabled.

Windows NT does nol suppori ihis mode al ihis lime.

Running Safe mode allows you to undo any changes you made to the system configuration that may have caused your problem, such as choosing a resolution that is not supported by the display. Safe mode bypasses the setting and allows you to change the resolution to one supported by the display. Once you have done this, Windows will start correctly.

Use Safe mode when: □ Windows fails to start even in Safe mode. □ You want to run MS-DOS* commands, such as Edit, to make changes

to your startup files.

□ You want to avoid loading HIMEM.SYS (extended mem ory manager),

or IFSHLP.SYS (file system manager

Windows aulomalically slaris in Safe mode if il delecls a sqslem slariup failure or a corrupled Regislry (lhe file lhal defines how Windows is sel up).

Step-by-step confirmation

With this option, the system asks you to confirm each line of the startup process. Use this option when:

□ The startup process fails while loading the startup files. □ You need to verify that all drivers are being loaded. □ You need to temporarily disable one or more specific driver(s). □ You need to check for errors in the startup files.

When you select Step-by-step confirmation, you can view the startup files and device drivers one line at a time to help diag nose the source of a problem.

User's Manual

Command prompt only

This option starts the basic operating system with all the star tup files and device drivers. Use it when you want to run MS-DOS commands.

This oplion is for advanced users who are familiar wilh MS-DOS and

_____

know whal lhese commands do.

Troubleshooting 4-5

Windows can help you

If Windows has started properly, but you still have a problem using the computer, Windows Help can assist you in trouble shooting the problem.

1. Click the Start button and click Help.

2. Click the Contents tab and double-click Troubleshoot ing.

3. Double-click the problem with which you would like help, and follow the steps on the screen.

Resolving a hardware conflict

If you receive an error message telling you there is a device driver conflict or a general hardware problem, try to use Win dow's Help to troubleshoot the problem first.

1. From the Windows Help menu, click the Contents tab and select

Troubleshooting.

2. Click If you have a hardware conflict and follow the steps. If there is still a problem, Windows should display a message that

explains the conflict.

9 plan of action

The recommended procedure for getting multiple devices to work together is to add and set up one device at a time. After you add each device, test it to make sure it and all previously connected devices work.

The device most recently connected to the system is the one most likely to be causing a hardware conflict.

Resolving hardware conflicts on your own

Computer components need resources to accomplish a task. A device, such as a CD-ROM drive or a modem, needs a channel to the computer's central processing unit (CPU). It also needs a direct channel to the computer's memory to store information as it works. These channels of communication are commonly referred to as system resources.

Interrupt request channel

An interrupt request (IRQ) is the channel to the CPU because it interrupts what the processor is doing and requests some of the processor's time. If two or more devices use the same IRQ, the processor does not know which device is asking for attention.

4-6 Troubleshooting

User's Manual

Direct Memory Access

Similarly, the data required by the device are stored in a spe cific place or address in memory called the Direct Memory Access (DMA). The DMA provides a dedicated channel for adapter cards to bypass the microprocessor and access memory directly. If two or more devices use the same DMA, the data required by one device overwrite the data required by the other. If this occurs, you have a hardware conflict.

Plug and Play

Windows NT does nol suppori ihis mode al ihis lime.

When supported, Plug and Play prevents hardware conflicts. Plug and Play is a computer standard that helps the system BIOS and the operating system to automatically assign system resources to Plug and Play-compliant devices. In theory, if every device connected to the computer is Plug and Playcompliant, no two devices will compete for the same system resources. You simply plug in the device and turn on the com puter. Windows automatically sets up your system to accommodate the new device.

However, if you install an older (legacy) device that Windows cannot recognise, Windows may have difficulty assigning system resources to it.

As a result, a hardware conflict can occur. To see what resources

Windows has assigned to the device, see " Checking device properties".

Resolving conflicts

There are three things you can do to resolve hardware conflicts: □ Disable the device.

For an older device, remove it from the computer. For a Plug and Play device, see "Fixing a problem with Device Manager".

□ Disable another system component and use its resources for the

new device. See "Fixing a problem with Device Manager".

□ Reconfigure the device so that its requirements do not conflict.

Refer to the device's documentation for instructions about changing settings on the device.

User's Manual

Troubleshooting 4-7

Fixing a probiem with Device Manager

Device Manager provides a way to check and change the con figuration of a device.

Changing the default settings using Device Manager can cause other

conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them.

Disabling a device in Windows

1. Click the My Computer icon with the secondary button, then click

Properties.

2. Click the Device Manager tab.

3. Double-click the device type to display the device installed.

4. Select the device and click Properties.

A dialog box displays the device's properties.

5. In the Device usage section of the dialog box, clear the check box next to the current configuration.

6. Click OK.

Checking device properties

Device Manager (not a feature of Windows NT) provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device.

1. Click the My Computer icon with the secondary button, then click

Properties.

2. Click the Device Manager tab.

3. To view the device(s) installed, double-click the device type.

4. To view the properties, double-click the device. Windows 95 displays the Device Properties dialog box, which

provides various tabs:

• The General tab provides basic information about the device.

• The Resources tab lists the resources assigned to the device. If

you have a device conflict, it is shown in the Conflicting

device list.

• The Drivers tab displays the drivers being used by the device.

For further information about Device Manager, refer to Windows 95 online help.

4-8 Troubleshooting

User's Manual

Fixing device-related problems

If you do not have a hardware conflict, but think your problem relates to one of the computer's devices, the first thing to do is run a system

verification test. A system verification test con firms that the factory-

installed devices connected to the computer are working. This includes testing the memory, disk drives, display, and additional devices you may have connected to the system.

Using Power Gn Seif Test (PGST)

If the Power On Self Test (POST) verifies that all components connected to the system are functional, the computer beeps once, then starts Windows.

If the PGST faiis

If the POST fails, the computer does one of the following: □ Stops updating the memory counter and does not proceed to display

information or messages. □ Beeps once but displays no new messages. □ Displays random characters and does not function normally. □ Displays an error message.

Turn off the computer and make sure all optional devices are connected

properly and turned on. Then, turn on the computer and run the test

again. if the test fails a second time, you have demonstrated that you can

reproduce the problem. Contact a trained technician.

Gther circumstances

The computer normally beeps at the conclusion of a success ful system

verification. if the system speaker is set to Disabled, this beep will not occur.

if the speaker is turned on (enabled) and the system verifica tion completes but you do not hear a beep, the speaker may be faulty. Though this does not affect the computer's operation, you may wish to contact your dealer and have it repaired.

if the system verification is successful but the operating sys tem does not load, refer to "Problems when you turn on the computer". if all seems correct, treat this prob lem as a hardware error and contact your dealer.

User's Manual Troubleshooting 4-9

If you need further assistance

If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Contact your network administrator.

Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before con tacting your network administrator:

□ Review the troubleshooting information in your Windows

documentation.

□ If the problem occurs while you are running a program, consult the

program's documentation for troubleshooting suggestions. Contact the software company's technical support group for assistance.

□ Consult the dealer from whom you purchased your com puter and/or

program. Your dealer is your best source for current information.

Contacting Toshiba

If you still need help and suspect that the problem is hard ware-related, Toshiba offers a variety of resources to help you.

The Toshiba Bulletin Board Service (BBS) can be reached free of charge from any PC with a modem.

Toshiba's Bulletin Board Service

Toshiba's Bulletin Board Service (BBS) is available 24 hours a day, and is free of charge to anyone with a PC and a modem. From Toshiba's BBS, you can download files and obtain other useful information to keep your computer running at peak performance.

Be sure you set your modem to Toshiba's BBS protocol:

Data Bits: 8 Parity: None Stop Bits: 1

See Appendix Product Support for BBS phone numbers.

4-10 Troubleshooting

Accessing Toshiba online

You can reach Toshiba on the Internet using any Internet browser to access the Internet using the addresses in chapter 2.

User's Manual

Toshiba voice contact

To aid Toshiba, make sure you have: □ The computer and any optional devices related to the problem. □ Backup copies of the operating system and all other pre loaded

software on diskettes or CD. □ Name and version of the program involved in the problem along

with its installation diskettes or CD. □ Information about what you were doing when the problem occurred. □ Exact error messages and when they occurred. See Appendix Product Support for phone numbers.

User's Manual

Troubleshooting 4-11

Appendix A

Features and Specifications

This appendix lists the features of the VllOO computer and summarizes its specifications.

Built-in features

This section lists the computer's standard features and specifications.

Technology and processor

Microprocessor Intel* Pentium III or Celeron* processor

Level 1 cache

Level 2 cache

Bus Clock speed Memory Video Graphics

Controller

Video Memory Uses main memory Sound support Audio System supporting 16-bit stereo, Windows

16 KB (instruction) and 16 KB (data) write-back

cache

128 KB (Celeron) or 256 KB (Pentium III)

pipelined burst SRAM

66 MHz (Celeron) or 133 MHz (Pentium III)

64 MB SDRAM expandable to 768 MB

ATI Xpert 2OOO Integrated Graphics controller with 3D Hyper pipelined Architecture(PDP & PDI) and 2D Graphics 3 Operand raster BitBLTs

accelerator

Sound System and Sound Blaster Pro*compatible

User's Manual

Features and Specifications A-l

Storage capacity

Primary hard disk 3.5-inch Enhanced IDE drive and controiier

provides nonvoiatiie storage

Ports

Secondary hard disk

3.5-inch disk drive

The above lists are subject to change without notice.

Keyboard port PS/2-compatibie port aiiows you to connect a

Mouse port PS/2-compatibie port aiiows you to connect a

Serial port Two 9-pin, RS-232C-compatibie high-speed

USB port Two Universai Seriai Bus (USB) ports provide USB

Parallel port An IEEE 1284 8-bit Enhanced Capabiiity Port

Space avaiiabie for a second 3.5-inch Enhanced IDE drive

Accommodates both 1.44MB high-density (2HD) and 720KB doubie-density (2DD) diskettes

fuii-size keyboard

PS/2 mouse

buffered 16550 UART compatibie seriai ports iet you connect an externai modem, mouse, seriai printer or other seriai device

connections

(ECP) for connecting a paraiiei device such as a printer that provides increased performance when used with an ECP-compatibie device

Joystick / MIDI port 15-pin connector iets you connect a joystick or a

MIDI device

Line-out jack 3.5 mm jack iets you connect a set of stereo

headphones or other audio output device

Line-in jack

Microphone jack 3.5 mm jack iets you connect a microphone or

A-2 Features and Specifications User's Manuai

3.5 mm jack iets you piay and record stereo sound from an externai audio device, such as a stereo system

other audio input device

Expansion card slots

Slot 1 PCI slot (available)

Slot 2 PCI slot (available) Slot 3 PCI slot (available) Slot 4 PCI slot (available) Slot 5 PCI slot (available)

Note: If a modem was installed in your computer at the factory, it occupies one of the available PCI slots,

Standard hardware

Keyboard Toshiba (IBM PS/2-compatible 104-key)

keyboard

Pointing device

Specifications

Physical dimensions

Size

Weight

Logitech for Toshiba IBM PS/2-compatible wheel

mouse

Width X depth x height

8.0 inches x 17.4 inches x 16.9 inches (204 mm x 442 mm x 430 mm)

11.2 Kg

User's Manual Features and Specifications A-3

Environmental conditions

Gperating Non-operating

Temperature 50° to 95° F

Relative Humidity 30% to 80%

Shock

Vibration

Power

Computer

Peripherals

External monitor

(option)

-4° to 140° F

(10°to35°C)

noncondensing

10 G (1.5 G when CD-ROM/DVD-ROM drive instaiied)

0.3 G (0.25 G when CDROM/DVD-ROM drive instaiied)

AC power supply

115, 230V universal 50-60 Hz, 230W

Monitor to piug into the externai monitor port A wide variety of monitors are avaiiabie for your

viewing needs.

(-20°to 60°C)

10% to 90%

noncondensing

20 G (10 G when CD-ROM/DVD-ROM drive instaiied)

0.6 G

A-4 Features and Specifications User's Manuai

Appendix B

Product Support

If you need further assistance

If you have followed the recommendations in this guide and are still having problems, you may need additional technical assistance.

Before you call

Since some problems may be related to the operating system or the program you're using, it's important to investigate other sources of assistance first. Try the following before contacting Toshiba:

□ Review the troubleshooting information in your Windows operating

system documentation.

□ If the problem occurs while you are running a program, consult the

program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

□ Consult the dealer from whom you purchased your computer and/or

program. Your dealer is your best source for current information.

Toshiba's Bulletin Board Service

Toshiba's Bulletin Board Service (BBS) is available 24-hours a day, and is free of charge to anyone with a PC and a modem. From Toshiba's BBS,

you can download files and obtain other useful information to keep your

computer running at peak performance. Be sure you set your modem to Toshiba's BBS protocol: Data Bits: 8

Parity: None Stop Bits: 1

Toshiba BBS addresses

Analogue number: +49 941-7807-999 ISDNl: ISDN2: Internet BBS:

Toshiba Europe internet/World Wide Web address

hllp://www.loshiba-europe.com

User's Manual

+ 49 941-7810500 + 49 941-7813131

www.loshiba-lro.de

Product Support B-1

Information to gather before you call

To aid Toshiba, make sure you have: □ The computer and any optional devices related to the problem. □ The name and version of the program involved in the problem along

with its installation diskettes or CD-ROM. □ A description of what you were doing when the problem occurred. □ The exact error messages and when they occurred. □ The computer's serial number.

Contact information

For further assistance, you can contact Toshiba in Europe at: Toshiba Europe GmbH

- Regensburg Operations Leibnizstrasse 2 D-93055 Regensburg Germany Tel: +49 (0)941 7807-888 Fax: +49 (0)941 7807-925

Austria Toshiba Europe GmbH

Handelskai 388

1020 Wien

Belgium

Denmark

Finland Scribona TPC OY / Toshiba Digital Media

France Toshiba Systèmes (Erance) S.A.

Germany Toshiba Europe GmbH

Greece Ideal Electronics S.A.

Toshiba Information Systems Benelux B.V. Excelsiorlaan 40, B-1930 Zaventem

Toshiba Digital Media Scribona Danmark A/S Naverland 27, DK-2600 Glostrup

Sinimaentie 8A,P.O.Box 83, 02630 ESPOO

7 Rue Ampère, 92804 Puteaux Cedex

Leibnizstrafie 2, D-93055 Regensburg

190 Synogrou Ave.; 176 71 Kalithea/Athens

Tel: +43-1-72031000 Eax: +43-1-72031002 http://www.toshiba.at

Tel: +32-2-715-8700 Eax: +32-2-725-3030

http://www.toshiba.be Tel: +45-38234343 7600

2049 Eax: +45-38234343 7601 4684 http://www.toshiba.dktpc.com

Tel: +358-9-5272555 Eax: +358-9-5272500 http://www.toshiba.se

Tel: +33-1-4728-2929 Eax: +33-1-4728-2499

Tel: +49-941-7807-888 Eax: +49-941-7807-948 BBS: +49-941-7807-999 http://www.toshiba-tro.de

Tel: +30-195625514 Eax: +30-1-9579094

B-2 Product Support User's Manual

Italy Gruppo Teknema

Via Petrarca 2, 20058 Villasanta

Tel: +39-(0)39-2341-600 Fax: +39-(0)39-2341-401 http://www.teknema.it

Morocco

C.B.I. 22 Rue de Béthune, Casablance

Netherlands Toshiba Information Systems Benelux B.V.

Rivium Boulevard 41 2909 LK Capelle a/d IJssel

Norway Scribona Norge A/S; Toshiba PC Service

Stâlfjæra 20, P.O.Box 51, Kalbakken 0901 OSLO

Poland AC Serwis Sp. Z o. o.

ul. Partyzantów 71, 43-316 Bielsko-Biala

Spain

Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta, Escalera A 28831 (Madrid) San Fernando de Henares

Sweden Scribona Toshiba PC AB

Sundbybergsvagen 1, Box 1374

171 27 Solna

Switzerland

Ozalid AG Herostrasse 7, 8048 Zürich

United Kingdom

Toshiba Information Systems (UK) Ltd. Toshiba Court, Weybridge Business Park Addlestone Road, Weybridge KT15 2UL

Tel: +212-2-30-65-35 Fax: +212-2-30-80-68

Tel: +31-10-2882-300 Fax: +31-10-2882-390

Tel: +47-22-897-000 Fax: +47-22-897-389 http://www.toshiba.se

Tel: +48 (0-33)8130-205 Fax: +48 (0-33)8130-209

http://www.acserwis.com.pl Tel: +34-91-6606-700

Fax: +34-91-6606-760 http://www.toshiba.es

Tel: +46-200-212100 Fax: +46-8-734-4656 http://www.toshiba.se

Tel: +41-1-439-7200 Fax: +41-1-439-7340 BBS: +41-1-439-7392 http://www.ozalid.ch

Tel: +44-1932-841600 Fax: +44-1932-852455

User's Manual Product Support B-3

Index

automatic save feature, 2-2

Battery, replacement, 3-9

BBS

Toshiba, B-1

Bulletin board

Toshiba, B-1

buttons

power, xxi, 1-4 reset, xxi

caps lock indicator, 2-2

caring for your computer

computer

caring for, 2-5

opening the computer case

removing, 3-2

CD-ROM drive

handling, 1-5

CDs

caring for

caring for, 2-6 character keys, 2-2 computer

cleaning, 2-5 working comfortably;

setting up your computer

setting up, 1-1

placement

computer placement

injuries, 1-2 dimensions, A-3 helpful tips, 2-1 turning on;turning on the

computer turning on the computer,

1-13 precautions, 2-1 shutting down, 2-2

injuries, 1-3 weight, A-3

initial setup procedure

setting up, 1-13

moving the computer

moving, 2-5

setting up your computer

setting up

computer, 1-8

Computer

features, xix

computing environment

seating and posture

injuries, 1-2

work habbits

injuries, 1-3 conflicts, 4-3, 4-6 connecting

modems

connecting, 2-4 connecting a monitor, 1-9 CPU, A-1 Ctrl + Alt + Del, 4-2

Device Manager

solving problems with, 4-7,

4-8 devices

disabling, 4-8 problems with, 4-3, 4-6

DIMM

memory configuration, 3-10

removal, 3-11 DMA assignments, 4-7 disk drive, A-2 diskettes

caring for, 2-5

checking contents, 2-3

formatting, 2-3 disks

error, 4-3

User's Manual Index 1

write-protected disks

write-protected, 2-3

Display, see monitor, 1-9

ECP port, A-2 opening the case, 3-1, 3-6, 3-8,

3-9, 3-10 environmental conditions, A-4 error message

disk, 4-3 hard disk drive (HDD), 4-3 illegal operation, 4-3 Non-System Disk, 4-3

eyestrain, reducing, 1-3

Features, computer, xix files

backing up, 2-2 virus protection, 4-1

floppy diskettes

handling, 1-6

hard disk drive, A-2

error, 4-3 light, xxi, 1-4

hardware

resource conflicts, 4-7

Help, B-1, B-2

illegal operation, 4-3 browser

browser, 2-4

Internet

accessing, 2-4 interrupt channels, 4-6

joystick port, xx

keyboard, A-3 using the keyboard

character keys, 2-2 function, Ctrl, Alt and Del

keys, 2-2

numeric keypad, 2-2

indicator lights;indicator

lights;caps lock indicator;num lock indicator, 2-2

using, 2-2

learning the basics, 2-1 legends

hard disk drive, xxi, 1-4

joystick port, xx

line-in jack, xx line-out jack, xx microphone port, xx parallel port, xx microphone

port;microphone port microphone, 1-8

line-out jack

line-out jack, 1-7

PS/2 port

PS/2, 1-8

joystick port

joystick, 1-8

line-in jack

line-in jack, 1-8

parallel port

parallel, 1-8

printer port

printer, 1-7

serial port

serial, 1-7

TV Out port

TV Out, 1-8

Universal Serial Bus (USB)

port USB, 1-7

video port

video, 1-7 power button, xxi, 1-4 printer port, xx PS/2 port, xx reset button, xxi serial port, xx Universal Serial Bus (USB)

port, xx

video port, xx Legends, xx hard disk drive

hard disk drive, 1-13

lights

on/off, 1-13

2 Index

User's Manual

line-in jack, xx, A-2 line-out jack, xx

installing memory

installing, 3-10

memory, A-1

adding, 1-10 configurations, 3-10 installation

installation

DIMM, 3-10 removal, 3-11 removing, 3-11

memory configurations, 3-10 microphone port, xx microprocessor, A-1

Modem communications, 2-4

motherboard components

locating, 3-3

MS-DOS

command prompt, 4-5

Non-System Disk error message,

4-3

num lock indicator, 2-2

opening the computer case

system and safety

precautions, 3-2

parallel port, xx, A-2 floppy diskette drive

diskette drive, 1-6

Peripherals

connecting, 1-9

port

microphone, xx

ports

location and description

location and description,

1-7

ECP, A-2

joystick, xx

line-in jack, xx line-out jack, xx parallel, xx printer, xx PS/2, xx

PS/2, 1-9 serial, xx USB, xx

video, xx seating guidelines, 1-2 power

turning off the

computer;turning off the computer

shutting down, 2-5 connectin to source;, 1-11 connecting AC, 1-12 precautions, 1-11 setting

setting, 1-8, 1-12

power button, xxi, 1-4 Power precautions, 1-11 printer

connecting

connecting a local

printer, 1-10 printer port, xx problems

devices, 4-7, 4-8 disk error message, 4-3 illegal operation error

message, 4-3

Non-System Disk error

message, 4-3 Plug and Play, 4-7 program, 4-2, 4-3 solving, 4-1 starting the computer, 4-3,

4-9 Windows, 4-4

Problems

calling for help, B-1

processor, A-1 Product Support, B-1 program

performs illegal operation,

4-3 stops responding, 4-2

virus detection, 4-1

properties

hardware, 4-7, 4-8

PS/2 devices

PS/2 port, A-2

PS/2 keyboard, 1-9 PS/2 ports, xx

User's Manual

Index 3

Reference resources, xxi registration

online, 1-13 reset button, xxi resource conflicts, 4-7 restarting the computer, xxi

Ctrl + Alt + Del, 4-2

restoring preinstalled software,

1-14

scroll lock indicator, 2-3 serial mouse

connecting, 1-9 serial port, xx, A-2 lighting

work environment

lighting

injuries, 1-3

setting up

operating system, 1-13 software

setting up

setting up software, 1-13

restoring preinstalled

software, 1-14

sound

card, A-1

storage, A-2

strain injuries, avoiding, 1-3

Technical support, B-1 Technical Support, B-2 Ten-key keypad, 2-2 Toshiba

BBS, 2-4 contacting, 4-1, 4-10 online resources, 2-4 PC Product Support, B-1 product support, 4-1, 4-10

Web sites, 2-4 troubleshooting, 4-1 Troubleshooting

calling for help, B-1 turning off the computer, 2-5

USB (Universal Serial Bus) port,

A-2 USB port, xx

video port, xx virus detection programs, 4-1

Windows

problems, 4-4

Safe mode, 4-5 work

saving

saving, 2-1

4 Index

User's Manual

Toshiba V1100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Monitor

Proper Treatment of the Unit

Work Environment

Prevention of Eyestrain

Prevention of Physical Discomfort

Prevention of Physical Discomfort to the Body

Prevention of Physical Discomfort to the Hands, Wrists and Arms

Avoidance of Exposure to Electromagnetic Field (EMF) Emissions

Extremely Low Frequency (ELF) Emissions (50Hz (Europe) or 60Hz (US))

Very Low Frequency (VLF) Emissions (30,000Hz to 66,000Hz)

Radío Frequency (RF) Emissions

Avoidance of Exposure to Emissions of Ionising Energy in the X-Ray Frequency Range

Legends

Computer ports

Indicator light and buttons

Other printed documentation

Service options

Make sure you have everything

Creating a computer-friendly environment

Keeping yourself comfortable

Front of the computer

Viewing the back of your computer

Connecting a monitor

Connecting a keyboard

Connecting a mouse

Connecting a local printer

Adding other components

Adding memory

Power precautions

Setting the voltage switch

Connecting AC power

Turning on the computer

Restoring the complete system

Restoring Toshiba utilities and drivers

Character keys

Function, Ctrl, and Alt keys

Numeric keypad

Keyboard indicators

Connecting a modem (option)

Accessing the Internet

Toshiba's online resources

Cleaning the computer

Moving the computer

Caring for your compact discs/DVDs

Before opening the case

Removing the case

Drive bays

Expansion cards

Expansion memory

Read the manuals

Defend yourself against viruses

Take a break

9 plan of action

Resolving hardware conflicts on your own

Fixing a probiem with Device Manager

Contacting Toshiba

Technology and processor

Storage capacity

Ports

Expansion card slots

Environmental conditions

Before you call

Toshiba's Bulletin Board Service