Toshiba Using Commence Application Bulleti

Computer Telephony Integration

Application Bulletin

AB50-0006
April 1, 1997

Using Commence® V3.1 with StrataLink

Commence V3.1 is a powerful contact management PC application that adds important
functionality to you r telepho ne system. It works wel l with a Str ata DK system when us ed with
StrataLink as a TAPI compatible middleware, to provide database lookup and screen-pop
features.

To use Commerce properly, it is important to understand its capabilities and limitations. The
purpose of this bulletin is to assist you in understanding how to install, set options, and use
Commence as a TAPI application with the Strata DK system.

Linking Commence V3.1 to Toshiba StrataLink

The popular Commence contact management software package, in conjunction with
StrataLink utility, can efficiently integrate with the Toshiba TAPI Service Provider. For
outgoing calls, Commence rece i ves t he dial string sent b y Commence a nd relays the number to
the StrataLink/TAPI Service Provider. For incoming calls, TAPI messages are sent to
StrataLink from the Toshiba TAPI Service Provider. StrataLink applies the conditions and
filters to this event and creates an action with Commence wh ich causes Commence to locate
the database phone number and display any matching entries, commonly referred to as a
“Screen Pop”.

4170108

Strata DKT

2074

RS-232 Link

RPCI to COM Port

Microsoft Windows PC

TAPI

Service
Provider

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Bl vd., Ir vin e, CA 92618-1697 [phone]

TAPI

DLL

(Windows)

Strata-

Link

DDE
Link

Commence

V3.1

DDE
Link

1 of 4

AB50-0006

Using Commence® V3.1 with StrataLink

Commence V3.1 Installation Guidelines

This section provi des the setup and programming in formation to pr ov ide a full deskto p dialing
and screen-pop integration between the Toshiba StrataLink and Commence V3.1 contact
manager. The Commence product has a very powerful agent capability which allows it to be
extensively customized. Use this application bulletin as an example for customizing
Commence for your user’s needs.

1. Install the Toshiba TAPI Service Provider (use the installation instructions for the service
provider found in Chapter 13 of the Installation and Maintenance Manual.)

2. Install Commence V3.1 ( use the installation in structions provided by the Commence User
Guide to install the software. )

3. Customize the Commence Settings.

Link Commence to StrataLink

➤ To configure the Outdialing option

1. In the COMMENCE.INI file in the C:\Windows directory, add the following three lines
with a text editor or word processor:

[Dialer3]
Selected=StrataLink
StrataLink=[C:\Program

Files\StrataLink\stratlnk.exe][Stratlnk][SYSTEM][Dial,"&P",""]

Note

In the preceding StrataLink line, you can put a specific TAPI appearance number in
the 2nd parameter (in-between the last set of quotation marks), on the Dial command,
but if you do so, that appearance will be used on all calls dialed from Commence. To
choose a specif ic line button for outd iali ng, ente r a nu mber, with “0” being the bot tom
button on your phone, corresponding to the line button.

d Confident

al

i

P

2 of 4

2. Execute the Commence software.

3. From the Customize menu, select Preferences, then select Dialer. You will see
“StrataLink” added to the “Dial Using:” choices.

4. From the Dial Using box, select “StrataLink” and all Commence dialing will be done
using DDE commands to the StrataLink.

Note

min

The Windows TAPI “Dialing Preferences” will af fect the dial string, for instanc e, you

i

set the program to automati cally dial

ary an

9 for an outside line.

rel

Strata DK I&M April 1997