Toshiba UPS 1000VA, UPS 1500VA, UPS 2400VA, UPS 3000VA, UPS 6000VA User Manual

1000 &1000+ SERIES

UPS USERS MANUAL

I

IMPORTANT NOTICE

The instructions contained in t his manual are not inte nded to cover a ll of the details or
variations in equipment, or to provide for every possible contingency concerning
installation, operation, or maintenance. Should further information be required or if
problems arise which are not covered sufficiently, contact your local Toshiba sales
office or [phone] or by e-mail at [e-mail]. c om.

The content s of th is in structi on manu al sh all not bec ome a part of or m odify any pri or or
existing agreement, commitment, or relationship. The sales contract contains the entire
obligation of Toshiba International Corporation (TIC) Uninterruptible P ower Systems
(UPS) Division. The warranty contained in the contract between the parties is the sole
warranty of TIC's UPS Division and any stat ements contained herein do not create new
warranti es or mod ify the existing warranty.

Any electrical or mechanical modifications to this equipment without prior
written consent o f Toshiba Inter nati ona l Corporation will void all warranties and
may void the UL/CUL listing. Unauthorized modifications can also result in
personal injury, death, or destruction of the equipment.

II

UNINTERRUPTIBLE POWER SYSTEM

Complete the information below for the UPS received.

Unless otherwise specified on the warranty card, the warranty period for the UPS or
UPS part is 36 months from the shipment date (see TIC Bill of Lading).

Unless otherwise specified on the warranty card, the warranty period for a UPS battery
is 24 months from the shipment date (see TIC Bill of Lading).

Please complete the following information and retain for your records.

Job Number: ________________________________________________________

Model Number: _____________________________________________________

Serial Number: ______________________________________________________

Application: ________________________________________________________

Shipment Date: ______________________________________________________

Installation Date: ____________________________________________________

Inspected By: _______________________________________________________

January, 2013

Document Number: 57723-010

III

Table of Contents

Manual’s Purpose and Scope ................................................................................ V

Contacting Toshiba International Corporation’s Customer Support Center ...... VII

EMC Statements ............................................................................................... VIII

General Safety Instructions .................................................................................. X

Important Safety Instructio ns ........................................................................... XIII

Instruct ions Importantes Concernant ...............................................................XVII

Inspection/Storage/Disposal .......................................................................... XVIII

Installation Precaution s ..................................................................................... XX

Operating Precautions .....................................................................................XXII

1. Introduction ..................................................................................................... 1

2. System Description ......................................................................................... 1

2.1 General Description ....................................................................................... 2

2.2 Efficiency Optimizer Function ...................................................................... 3

2.3 Auto-Restart .................................................................................................. 4

2.4 Free Run Mode .............................................................................................. 4

2.5 Diagnostic Tests ............................................................................................. 4

2.6 System Configuration .................................................................................... 5

3. Storage ............................................................................................................ 6

4. Shipping .......................................................................................................... 6

5. Installation ....................................................................................................... 8

5.1 Environment .................................................................................................. 8

5.2 UPS Frequency Converter Option ................................................................. 8

5.3 Rear Panel Views ........................................................................................... 9

5.4 Connecting to main supply, loads, and external battery cabinet .................. 13

5.5 Front Panel Setti ngs ..................................................................................... 16

6. Computer and Alarm Connections ................................................................ 18

IV

6.1 RS-232 Standard Interface Port ................................................................... 18

6.2 Dry Contact Interface (optional card) .......................................................... 19

6.3 USB Port ..................................................................................................... 20

6.4 EPO Port (emergency power off) ................................................................ 20

6.5 Network Transient Pro te c tor ........................................................................ 20

6.6 Load Segments ............................................................................................ 20

7. User’s Guide to Operations ........................................................................... 21

7.1 UPS Startup and Shutdown ......................................................................... 21

7.2 Button Operation ......................................................................................... 21

7.3 Control Panel Functions .............................................................................. 22

7.4 Normal Display ........................................................................................... 23

7.5 UPS Meters Disp lay .................................................................................... 24

7.6 UPS Configurations ..................................................................................... 24

7.7 UPS Manual Test ......................................................................................... 26

7.8 Interpreting UPS Messages ......................................................................... 26

7.9 Audible Alarms ............................................................................................ 26

7.10 Silencing an Alarm ...................................................................................... 26

7.11 Troubleshooting ........................................................................................... 27

8. Maintenance .................................................................................................. 28

8.1 Battery Servicing ......................................................................................... 28

9. Technical Specifications ................................................................................ 29

9.1 Power Range 1000-3000 VA (120 V) .......................................................... 29

9.2 Power Range 2400 VA (208/240 V) ............................................................ 30

9.3 Power Range 1000-3000 VA (230 V) .......................................................... 31

9.4 Backup Time at Partial Loads ...................................................................... 34

10. Warranty Information .................................................................................... 35

LIMIT ATIONS AND EXCLUSIONS ................................................................. 36

V

Manual’s Purpose and Scope

The purpose of this manual is to provide information on ho w to safel y install, o perate,

and maintain your TIC power electronics product. This manual includes a section of
general safety instructions that describes the warning labels and symbols that are used
throughout the manual. Read the manual completely before installing, operating, or
performing maintenance on this equipment.

The scope of this manual is to describe the requ irements f or an On-Line Uninterruptible

Power System (UPS). The UPS will supply a computer grade AC output sine wave
which is unaffected by the quality of the AC input. The input voltage is single phase and
the output voltage is single phase.

This manual and the accompanying drawings should be considered a permanent part of

the equipment and should be readily available for reference and review. Dimensions
shown in the manual are in metric and /or the English equivalent.

TIC reserves the right, without prior notice, to update information, make product

changes, or to discontinue any product or service id e ntified in this publication.

VI

TOSHIBA is a registered trademark of Toshiba Corporation. All other product or trade

references appearing in this manual are registered trademarks of their respective
owners.

Toshiba International Corporation (TIC) shall not be liable for direct, indirect,

special, or consequential damages resulting from the use of the information
contained wit hi n this manual.

This manual is copyrighted. No part of this manual may be photocopied or reproduced

in any form without the prior written consent of Toshiba International Corporation.

© Copyright 2013 Toshiba International Corporation.
All rights reserved.
Printed in the U.S.A.

VII

Contacting Toshiba International Corporation’s Customer
Support Center

Toshiba International Corporation’s Customer Support Center can be contacted to
obtain hel p in resol ving any Unint erruptible Power System prob lems that you may
experience or to provide application information.

The center is open from 8 a.m. to 5 p.m. (CST), Monday through Friday. The Support
Center ’s toll free number is US [phone], Fax [phone].

The email address is [e-mail].

You may also c ontact Toshiba International Corporation by writing to:

Toshiba International Corporation
13131 West Little York Road
Houston, Texas 77041-9990
Attn: 1000 Series UPS Product M anager.

For further information on Toshiba International Corporation’s products and services,
please visit our website at www.toshiba.com/ind

VIII

EMC Statements

FCC Part 15

NOTICE: Pur suant to sec tion 15 of the FCC rules each capacity unit has been tested
and the 1000, 1500, and 2000 VA units comply with the conditions of a Class B digital
device. The product has been established as offering sufficient protection against
dangerous interference for installations in a residential area. The 2400 and 3000 VA
units comply with FCC Section 15 co nditions of a Cla ss A digital dev ice. Installation
and use of the equipment should comply wi th the in struct ions provi ded in or der t o avoid
interference due to the amount of radio frequency energy that is radiated and generated
by the equipment.
TIC cannot assure that no interference will occur. Turn the unit on and off to help
determine if the radio or television reception is found to be influenced by harmful
interference from the equipment. If required, use one of the following measures to
minimize the negative effects of interference:

• Place the receiving antenna in a separate location or orientation.

• Increase the distance between the receiver and the equipment.

• Ensure that your equipment and the receiver are on separate circuits.

• Contact a technician experienced with radio and TV or a dealer for further

assistance.

ICES-003

This Class A and B Interference Causing Equipment meets all requirements of the
Canadian Interference Causing Equipment Regulations ICES–003. Cet appareil
numérique de la classe A et B respecte toutes les exigen ces du Reglement sur le m atériel
brouilleur du Canada.

IX

Declaration of Conformity Request

Units labeled with a CE mark comply with the following standards and directives:
Harmonic Standards: EN 62040-1 and EN 62040-2.
EU Directives: 73/23/EEC, Council Directive on equipment designed for use within
certain voltage limits.
2006/95/EC, Amending Directive 93/68/EEC and 73/23/EEC.
89/336/EEC, Council Dire c tive relating to electromagnetic compatibilit y.
2004/108/EC, Amending Dire c tive 92/31/EEC and 89/336/EEC relating to EMC.
The EC Declaration of Conformity is available upon request for products with a CE
mark.

X

General Safety Instructions

DO NOT attempt to in stall, operate, maintain or d ispose of this equipment until you
have read and understood all of the product safety information and directions that are
contained in this instruction manual.

Safety Alert Symbol / Signal Words

The Safety Alert Symbol indicates that a potential personal injury hazard exists. The
symbol is comprised of an eq uilateral triangle enclosing an exclamation mark.

Listed below are the signal words that are used throughout this manual followed by their
descriptions and associated symbols. When the words DANGER, WARNING, and
CAUTION are used in this manual they will be followed by important safety
information that must be carefully adhered to.

1. Danger — The word DANGER in capital letters preceded by the safety alert

symbol indicates that an imminently hazardous situation exists that, if not avoided,
will result in death or serious injury to personnel.

Signal Words

DANGER

XI

2. Warning — The word WARNING i n capital letters preceded by the safety alert

symbol indicates that a p otentially hazardous situat ion exists that, if not avoided ,
could result in death or serious injury to personnel.

3. Caution/Attention — The word CAUTION or ATTENTION in capital letters

preceded by the safety alert symbol indicates that a potentially hazardous situation
exists that, if not avoided, may result in minor or moderate injury.

4. The word CAUTION without the safety alert symbol indicates a potentially

hazardous situation exists which, if not avoided, may result in equipment and
property damage.

WARNING

CAUTION / ATTENTION

CAUTION

XII

Special Symbols

Other warning symbols may appear in conjunction with the Danger, Warning, and
Caution symbol and are used to specify special hazards. These warnings describe

particular areas where special care and/or procedures are required in order to prevent
serious injury and possible death.

1. ELECTRICA L HA ZARD SYMBOL – Indicates a hazard that may cause injury

from an electrical shock or burn. The symbol is comprised of an equilateral triangle
enclosi ng a lightning bolt .

2. EXPLOSION HARZARD SYMBOL – Indicates a hazard that may cause injury

from exploding parts. It is comprised of an equilateral triangle enclosing an
explosion image.

XIII

Important Safety Instructions

This manual contains important instructions that should be followed during the
installation, maintenance, a nd op eration of the UP S and its batte ries to assure safe a nd
proper operation.
SAVE THESE INSTRUCTIONS

• Disconnect d e vice in the building installation wiring.

• Not for use in a computer room as defined in the Standard for the Protection of

Electronic Computer/Data Processing Equipment, ANSI/NFPA 75.

• CAUTION - To reduce the risk of fire, the input of the unit is connected only to

a circuit provided with 20 amperes maximum branch circuit overcurrent
protection in accordance with the National Electric Code, ANSI/NFPA 70

• CAUTION - Disconnect switch for each ungrounded conductor of ac output

shall be provided by others. To reduce the risk of fire, the output of the unit is
connected in series with branch circuit overcurrent protection for 20 amperes
rating in accordance with the National Electric Code, ANSI/NFPA 70.

• CAUTION - RISK OF EXPLOSION IF BAT TERY IS REPLACED BY

AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.

1. Turn of f , lock out , an d tagou t all pow er s ourc es bef ore c onn ecting th e power w i ring

to the equipment or when pe rformin g maintenance.

2. Hardwire type UPS units are not equipped with an over-current protection device,

nor do they have an output disconnect for the ac output. Therefore, a user-installed
circuit breaker should be provided between the UPS output and the load input.

3. The maximum ambient op e rating temperature is 40° C (104° F).

4. Battery servicing should be performed by a qualified Toshiba Representative only.

5. Unauthorized personnel should not service batteries.

XIV

6. Contact your nearest Toshiba authorized service center for battery replacement.

Qualified Personnel ONLY!

Qualified Personnel is one that has the skills and knowledge relating to the
construction, installatio n, operation, and maintenance of the electrical e quipment and
has received safety training on the h azards involved (Ref er to the lates t edition of NF PA
70E for additional safety requirements).

Qualified Personnel shall:

1. Have read the entire operation manual.

2. Be trained and authorized to safely energize, de-energiz e, gr o und, lo cko ut a nd ta g

circuits and equipment, and clear faults in accordance with established safety
practices.

3. Be trained in the proper care and use of protective equipment such as safety shoes,

rubber gloves, hard hats, safety glasses, face shields, flash clothing, etc., in
accordance with established safety practices.

4. Be trained in rendering first a id.

5. Be knowledgeable of batteries and the required handling and maintenance

precautions.

For further information on workplace safety visit www.osha.gov

Misuse of this equipment could result in injury and equipment damage. In no event will
T osh iba Corp oration be res ponsibl e or liabl e for eithe r indire ct or consequential damage
or injury that may result from the misuse of this equipment.

Do not dispose of the batteries in a fire. The batteries may explode.

WARNING

CAUTION

XV

Do not open or mutilate the batteries. Released electrolyte is harmful to the eyes and
skin and could also be toxic.

Disconnect charging source prior to connecting or disconnecting battery terminals.

A battery can present a risk of electrical shock and high short circuit current.

CAUTION

DANGER

WARNING

XVI

—Strict adherence to the following precautions is a requiremen t whe n wor ki n g wit h
batteries—
Disconnect charging source prior to connecting or disconnecting battery terminals.

To be performed by Qualified Personnel only.

1. Verify that the UPS is off and that the power cord is disconnected from the power

source.

2. Disconnect charging source prior to connecting or disconn ecting battery termin als.

3. Remove watches, rings or other metal objects.

4. Use tools with insulated handles to prevent inadverten t shorts.

5. Wear rubber gloves and boots.

6. Do not place tools or any metal parts on top of batterie s.

7. Determine if the battery is inadvertently grounded. If inadvertently grounded,

remove source of ground.

Contact with a ny part of a grounded battery can result in electrical shock.

The likelihood of shock will be reduced if such grounds are removed prior to
installation or maintena nce .

XVII

Instructions Importantes Concerna nt

LA SÉCURITÉ
CONSERVER CES INSTRUCTIONS

Cette notice contient des in structions importantes concernant la sécurité.

Une battery peut présenter un risque de choc électrique, de brûlure par transfert d'
énergie.

L' élimination des batteries est règlementèe. Consulter les codes locaux à cet effet.

ATTENTION

ATTENTION

XVIII

Inspection/Storage/Disposal

Inspection

Upon receipt of the UPS, an inspection for shipping damage should be performed. Use
caution when removing the unit from the pallet. Refer to labels or documentation
attached to packing material.

Uncrating

Check the unit for loose, broken, bent or otherwise damaged parts. If damage has
occurre d during s hippin g, keep a ll original crating and pack ing materials for return to
the shipping agent. The warranty does not apply to damage incurred during shipping.
Ensure that the rated capacity and the model number specified on the nameplate
conform to the order specifications.

Storage

During periods of non-use, the following guidelines are recommended for storage.

Storage Preparation

1. Power up the UPS and allow it to operate with no load for 24 hours to fully charge

the batteries.

2. Stop the uni t .

3. Disable the COLD START function prior to storing the unit by following the

instructions in section 4. Shipping, page 6.

4. Ensure the MCCB swi t ch is in the Off position.

Storing Conditions

• For best results, store the UPS in the original shipping container and place on a

wood or metal pallet.

• Storage temperature — -4 – 104 °F (-20 – 40 °C).

CAUTION

XIX

• The optimum storage te mperature is 7 0 °F (21° C). A higher ambient temperat ure

will req uire recha rging the batteries more frequently during storage.

Avoid the following stora ge locations:

• Locations that are subject to extreme temperature changes or high humidity.

• Locations that are subje c t to high levels of dust or metal partic le s.

• Locations that are subject to excessive vibration.

• Inclined floor surfaces.

Storage Maintenance

• If stored at an ambient temper ature less than 68 °F (20 °C), recharge the batteries

every 9 months.

• If stored at an ambient temperature of 68 – 86 °F (20 – 30 °C), recharge the

batteries every 6 months.

• If stored at an ambient temperature of 86 – 104 °F (30 – 40 °C), recharge the

batteries every 3 months.

Disposal

Please contact your local or state environmental agency for details on disposal of
electrical components and packaging in your particular area.

It is illegal to dump le ad -acid batteries in landfills or dispose of improperly.

Please help our Earth by contacting t h e environmental protection ag encies i n y our area,
the battery manufacturer, or call Toshiba toll-free at [phone] for more
information abo ut recycli ng.