Toshiba U500D, U500 User Manual
User’s Manual
Satellite U500/U500D
Satellite Pro U500/U500D
computers.toshiba-europe.com
Satellite U500/U500D, Satellite Pro U500/U500D
Copyright
© 2009 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.
TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D
Portable Personal Computer User’s Manual
First edition September 2009
Copyright authority for music, movies, computer programs, databases, and
other intellectual property covered by copyright laws belongs to the author
or the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, al teration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.
Disclaimer
This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for the TOSHIBA
Satellite U500/U500D, Satellite Pro U500/U500D Portable Personal
Computer at the time of this manual’s production. However, succeeding
computers and manuals are subject to change without notice. TOSHIBA
assumes no liability for damages incurred directly or indirectly from errors,
omissions or discrepancies between the computer and the manual.
Trademarks
Microsoft and Windows® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
®
is a registered trademark, and IBM® PC and PS/2 are trademarks of
IBM
International Business Machines Corporation.
DirectX, AcriveDesktop, DirectShow, and Windows Media are registered
trademarks of Microsoft Corporation.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries.
AMD, the AMD logo, and combinations thereof are trademarks of
Advanced Micro Devices, Inc.
Adobe and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Bluetooth™ is a trademark owned by its proprietor and used by TOSHIBA
under license.
ii User’s Manual
ConfigFree is a trademark of TOSHIBA Corporation.
Dolby is a registered trademark of Dolby Laboratories.
ExpressCard is a trade mark of PCMCIA.
HDMI, the HDMI logo and High-Definition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing LLC.
Memory Stick and Memory Stick PRO are registered trademarks of
SonyCorporation.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.
Photo CD is a trademark of Eastman Kodak.
Secure Digital and SD are trademarks of SD Card Association.
xD-Picture Card is a trademark of Fuji Photo Film, Co., Ltd.
Wi-Fi is as registered trademark of the Wi-Fi Alliance.
Other trademarks and registered trademarks not listed above may be used
in this manual.
EU Declaration of Comformity
This product is carrying the CE-Mark in accordance with the related
European Directives. Responsible for CE-Marking is TOSHIBA Europe
GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The complete and
official EU Declaration of Conformity can be found on TOSHIBA’s web site
http://epps.toshiba-teg.com on the Internet.
Satellite U500/U500D, Satellite Pro U500/U500D
CE compliance
This product is labelled with the CE Mark in accordance with the related
European Directives, notably Electromagnetic Compatibility Directive
2004/108/EC for the notebook and the electronic accessories including the
supplied power adapter, the Radio Equipment and Telecommunications
Terminal Equipment Directive 1999/5/EC in case of implemented
telecommunication accessories and the Low Voltage Directive 2006/95/EC
for the supplied power adapter.
This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected/implemented
those options/cables have to provide assurance that the system (PC plus
options/cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:
■ Only CE marked options should be connected/implemented
■ Only best shielded cables should be connected
User’s Manual iii
Satellite U500/U500D, Satellite Pro U500/U500D
Working environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”. TOSHIBA do not approve the use of this
product in working environments other than the above mentioned
“Residential, commercial and light industry environments”.
For example, the following environments are not approved:
■ Industrial Environments (e.g. environments where a mains voltage of
380 V three-phase is used)
■ Medical Environments
■ Automotive Environments
■ Aircraft Environments
Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.
The consequences of the use of this product in non-approved working
environments may be:
■ Interference with other devices or machines in the near surrounding
area.
■ Malfunction of, or data loss from, this product caused by disturbances
generated by other devices or machines in the near surrounding area.
Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft, the
manufacturer or airline respectively should be asked for permission before
use of this product.
Furthermore, for general safety reasons, the use of this product in
environments with explosi ve atmospheres is not permitted.
GOST
iv User’s Manual
Modem warning notice
Conformity Statement
The equipment has been approved to [Council Decision 98/482/EC “TBR 21”] for pan-European single terminal connection to the Public
Switched Telephone Network (PSTN).
However, due to differences between the individual PSTNs provided in
different countries/regions the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network
termination point.
In the event of problems, you should contact your equipment supplier in the
first instance.
Network Compatibility Statement
This product is designed to work with, and is compatible with the following
networks. It has been tested to and found to conform with the additional
requirements conditional in EG 201 121.
Germany ATAAB AN005,AN006,AN007,AN009,AN010 and
Greece ATAAB AN005,AN006 and GR01,02,03,04
Portugal ATAAB AN001,005,006,007,011 and
Spain ATAAB AN005,007,012, and ES01
Switzerland ATAAB AN002
All other countries/
regions
Specific switch settings or software setup are required for each network.
Refer to the relevant sections of the user guide for more details.
The hookflash (timed break register recall) function is subject to separate
national type approvals. It has not been tested for conformity to national
type regulations, and no guarantee of successful operation of that specific
function on specific national networks can be given.
Satellite U500/U500D, Satellite Pro U500/U500D
DE03,04,05,08,09,12,14,17
P03,04,08,10
ATAAB AN003,004
User’s Manual v
Satellite U500/U500D, Satellite Pro U500/U500D
Following information is only for EU-member states:
Disposal of products
The crossed out wheeled dust bin symbol indicates that products must be
collected and disposed of separately from household waste. Integrated
batteries and accumulators can be disposed of with the product. They will
be separated at the recycling centres.
The black bar indicates that the product was placed on the market after
August 13, 2005.
By participating in separate collection of products and batteries, you will
help to assure the proper disposal of products and batteries and thus help
to prevent potential negative consequences for the environment and
human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.
Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that batteries and/or
accumulators must be collected and disposed of separately from household
waste.
3E+J&G
If the battery or accumulator contains more than the specified values of
lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery
Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury
(Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust
bin symbol.
By participating in separate collection of batteries, you will help to assure
the proper disposal of products and batteries and thus help to prevent
potential negative consequences for the environment and human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the produ c t.
This symbol may not be displayed depending on the country and region
where you purchased
vi User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Disposing of the computer and the computer’s batteries
■ Discard this computer in accordance with applicable laws and
regulations. For further information, contact your local government.
■ This computer contains rechargeable batteries. After repeated use, the
batteries will finally lose their ability to hold a charge and you will need
to replace them. Under certain applicable laws and regulations, it may
be illegal to dispose of old batt eries by placing them in the trash.
■ Please be kind to our shared environment. Check with your local
government authority for details regarding where to recycle old batteries
or how to dispose of them properly. Disposal of this material may be
regulated due to environmental considerations. For disposal, reuse or
recycling information, please contact your local government.
EnergyStar® Program
Y our Computer model may be ENERGY ST AR® compliant. If the model you
purchased is compliant, it is labeled with the ENERGY STAR logo on the
computer and the following information applies. TOSHIBA is a partner in
the ENERGY STAR Program and has designed this computer to meet the
latest ENERGY ST AR guidelines for energy efficiency . Your computer ships
with the power management options preset to a configuration that will
provide the most stable operating environment and optimum system
performance for both AC power and battery modes.
To conserve energy, your computer is set to enter the low-power Sleep
mode which shuts down the system and display within 15 minutes of
inactivity in AC power mode. TOSHIBA recommends that you leave this
and other energy saving features active, so that your computer will operate
at its maximum energy efficiency. You can wake the computer from Sleep
mode by pressing the power button.
Products that earn the ENERGY ST AR prevent greenhouse gas emissions
by meeting strict energy efficiency guidelines set by the US EPA and the
EU Commission. According to the EPA, a computer meeting the new
ENERGY STAR specifications will use between 20% and 50% less energy
depending on how it is used.
Visit http://www.eu-energystar.org or http://www.energystar.gov for more
information regarding the ENERGY STAR Program.
REACH - Compliance Statement
The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007. Toshiba will meet all REACH requirements and is
committed to provide our customers with information about the chemical
substances in our products according to REACH regulation.
Please consult the following website www.toshiba-europe.com/computers/
info/reach for information about the presence in our articles of substances
included on the candidate list according to article 59(1) of Regulation (EC)
No 1907/2006 (“REACH”) in a concentration above 0.1 % weight by weight.
User’s Manual vii
Satellite U500/U500D, Satellite Pro U500/U500D
Following information is only for Turkey:
■ Compliant with EEE Regulations: Toshiba meets all requirements of
Turkish regulation 26891 “Restriction of the use of certain hazardous
substances in electrical and electronic equipment”.
■ The number of possible pixel failures of your display is defined
according to ISO 13406-2 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.
■ Battery is a consumption product, since the battery time depends on the
usage of your computer. If the battery can not be charged at all, then it
is a defect or failure. The changes in battery time is not a defect or
failure.
Optical disc drive standards
TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D computer is
shipped with one of the following drives preinstalled: DVD Super Multi (±R
DL), DVD-ROM & CD-R/RW or DVD-ROM.
The drive has one of the following labels:
CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL A LASER DE CLASSE1
KLASS 1 LASER APPARAT
Before it is shipped, the Class 1 Laser is certified to meet the United States
Chapter 21 Standards of the Department of Health and Human Services
(DHHS 21 CFR).
For any other country, the drive is certified to meet the Class 1 Laser
standards of IEC825 and EN60825.
This computer is equipped with one of the optical drives in the following list:
■ The drive employs a laser system. To ensure proper use of this product,
please read this instruction manual carefully and retain for future
reference.
Should the unit ever require maintenance, contact an authorized
service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
viii User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Optical disc drive safety instructions
Be sure to check the international precautions at the end of this section.
Panasonic
DVD Super Multi (+R Double Layer) UJ862A/VJ862E
■ The DVD Super Multi Double Layer drive employs a laser system. To
ensure proper use of this product, please read this instruction manual
carefully and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open
enclosure.
User’s Manual ix
Satellite U500/U500D, Satellite Pro U500/U500D
Hitachi-LG Data Storage, Inc.
DVD Super Multi (+R Double Layer) GS20F
■ The DVD Super Multi Double Layer drive employs a laser system.
To ensure prop er us e of this product, please read this instruction
manual carefully and retain for future reference. Should the unit ever
require maintenance, contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To pre vent direct exposure to the laser beam, do not try to open
enclosure.
x User’s Manual
International Precaution
Satellite U500/U500D, Satellite Pro U500/U500D
CAUTION: This appliance contains a
laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To use
this model properly, read the instruction
manual carefully and keep this manual
for your future reference. In case of any
trouble with this model, please contact
your nearest “AUTHORIZED service
station.”
To prevent direct exposure to the laser
beam, do not try to open the enclosure.
VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
“LASERSCHUTZKLASSE 1 PRODUKT”
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch
und bewahren diese bitte als Referenz
auf. Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste “autorisierte Service-
Vertretung”.
Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.
ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.
APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!
Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne
indgreb i apparatet, at man kan komme til
at udsatte sig for laserstråling.
User’s Manual xi
Satellite U500/U500D, Satellite Pro U500/U500D
OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.
VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.
CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN
HAZARDOUS RADIAT ION EXPOSURE.
VORSICHT: DIE VERWENDUNG VON
ANDEREN STEURUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.
xii User’s Manual
Table of Contents
Preface
General Precautions
Chapter 1 Introduction
Equipment checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
TOSHIBA Value Added Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Utilities and Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Chapter 2 The Grand Tour
Front with the display closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Underside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Front with the display open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Optical Disc Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Chapter 3 Getting Started
Connecting the AC adaptor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Opening the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Turning on the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Windows
Turning off the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Restarting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
System Recovery Options and
Chapter 4 Operating Basics
Using the TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Using the fingerprint sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
USB Sleep and Charge function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Using the Function buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Using the Web Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Using the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Using the Face Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Using the optical disc drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Optical Drive Auto Lock (Provided with some models ) . . . . . . . . . 4-23
Writing CD/DVDs on DVD Super Multi Double Layer drives. . . . . . 4-24
TOSHIBA Disc Creator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
TOSHIBA DVD PLAYER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
®
7 setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
restoring the pre-installed software . . . . . . . . . . . . . . . . . . . . . . . 3-10
Satellite U500/U500D, Satellite Pro U500/U500D
User’s Manual xiii
Satellite U500/U500D, Satellite Pro U500/U500D
Media care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31
Sound system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32
Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34
Wireless communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39
Wireless WAN Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-41
Cleaning the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45
Moving the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45
Using the Hard Disk Drive (HDD) Protection. . . . . . . . . . . . . . . . . . .4-46
Using the touchscreen (provided with some models) . . . . . . . . . . .4-48
Touchscreen gestures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50
Chapter 5 The Keyboard
Typewriter keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
F1 ... F12 function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Soft keys: Fn key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Emulating keys on enhanced keyboard. . . . . . . . . . . . . . . . . . . . . . . .5-2
Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Windows® special keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Keypad overlay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Generating ASCII characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Chapter 6 Power and Power-Up Modes
Power conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Power indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Care and use of the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5
Replacing the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Starting the computer by password . . . . . . . . . . . . . . . . . . . . . . . . . .6-11
Power-up modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
Panel power off/on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
System Auto Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
Chapter 7 HW Setup
Accessing HW Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
HW Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Chapter 8 Optional Devices
ExpressCard Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Memory cards SD/SDHC/MMC/MEMORY STICK /
MEMORY STICK PRO/xD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
Memory expansion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
Additional battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11
Additional AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11
External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11
HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-12
Security lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
xiv User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Chapter 9
Troubleshooting
Problem solving process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Hardware and system checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
TOSHIBA support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Chapter 10 Legal Footnotes
Appendix A Specifications
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Built-in Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Appendix B Display Controller
Display Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C Wireless LAN
Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Radio Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Supported Frequency Sub-bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Appendix D AC Power Cord and Connectors
Certification agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Appendix E TOSHIBA PC Health Monitor
Starting the TOSHIBA PC Health Monitor. . . . . . . . . . . . . . . . . . . . . . E-2
If a TOSHIBA PC Health Monitor message is displayed. . . . . . . . . . E-2
Appendix F If your computer is stolen
Glossary
Index
User’s Manual xv
Satellite U500/U500D, Satellite Pro U500/U500D
Preface
Congratulations on your purchase of the TOSHIBA Satellite U500/U500D,
Satellite Pro U500/U500D computer. This powerful notebook computer
provides excellent expansion capability, including multimedia devices, and
it is designed to provide years of reliable, high-performance computing.
This manual tells how to set up and begin using your TOSHIBA Satellite
U500/U500D, Satellite Pro U500/U500D computer. It also provides detailed
information on configuring your computer, basic operations and care, using
optional devices and troubleshooting.
If you are a new user of computers or if you’re new to portable computing,
first read over the Introduction and The Grand Tour chapters to familiarize
yourself with the computer’s features, components and accessory devices.
Then read Getting Started for step-by-step instructions on setting up your
computer.
If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to look over the
Specifications section of the Introduction, to learn about features that are
uncommon or unique to the computer. If you are going to install PC Cards
or connect external devices such as a monitor, be sure to read Chapter 8,
Optional Devices.
Manual contents
This manual is composed of the following chapters, appendixes, a glossary
and an index.
Chapter 1, Introduction, is an overview of the computer’s features,
capabilities, and options.
Chapter 2, The Grand Tour, identifies the components of the computer and
briefly explains how they function.
Chapter 3, Getting Started, provides a quick overview of how to begin
operating your computer and gives tips on safety and designing your work
area.
Chapter 4, Operating Basics, includes instructions on using the following
devices: TouchPad, Sound System, optical media drives, modem, wireless
communication and LAN. It also provides tips on care of the computer, and
CD/DVDs.
Chapter 5, The Keyboard, describes special keyboard functions includi ng
the keypad overlay and hot keys.
Chapter 6, Power and Power-Up Modes, gives details on the computer’s
power resources and battery save modes.
Chapter 7, HW Setup explains how to configure the computer using the
HW Setup program.
xvi User’s Manual
Chapter 8, Optional Devices, describes the optional hardware available.
Chapter 9, Troubleshooting, provides helpful information on how to perform
some diagnostic tests, and suggests courses of action if the computer
doesn’t seem to be working properly.
Chapter 10, Legal Footnotes, provides Legal Footnotes information related
to your computer.
The Appendices provide technical information about your computer.
The Glossary defines general computer terminology and includes a list of
acronyms used in the text.
The Index quickly directs you to the information contained in this manual.
Conventions
This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parentheses following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.
Icons
Icons identify ports, dials, and other parts of your computer. The indicator
panel also uses icons to iden ti fy th e co mponents it is providing inform ation
on.
Satellite U500/U500D, Satellite Pro U500/U500D
Keys
The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, Enter identifies the Enter key.
Key operation
Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, Ctrl + C means you must hold down Ctrl and at the same
time press C. If three keys are used, hold down the first two and at the
same time press the third.
ABC
When procedures require an action such as clicking an
icon or entering text, the icon’s name or the text you are to
type in is represented in the type face you see to the left.
Display
Names of windows or icons or text generated by the
ABC
User’s Manual xvii
computer that appears on its display screen is presented
in the type face you see to the left.
Satellite U500/U500D, Satellite Pro U500/U500D
Messages
Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.
Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.
Please read. A note is a hint or advice that helps you make best use of
your equipment.
Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.
Terminology
This term is defined in this document as follows:
Start
The word “Start” refers to the “ ” button inWindows
®
.
xviii User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
General Precautions
TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to
thecomputer.
Be certain to read the general precautions below and to note the cautions
included in the text of the manual.
Providing adequate ventilation
■ Always make sure your computer and AC adaptor have adequate
ventilation and protected from overheating when the power is turned on
or when the AC adaptor is connected to a power outlet (even if your
computer is in Sleep Mode). In this condition, observe the following:
■ Never cover your computer or AC adaptor with any object.
■ Never place your computer or AC adaptor near a heat source, such
as an electric blanket or heater.
■ Never cover or block the vents including those located at the base of
the computer.
■ Always operate your computer on a hard flat surface. Using your
computer on a carpet or a soft material can block the vents.
■ Always provide sufficient space around the computer.
■ Overheating your computer or AC adaptor could cause system failure,
computer or AC adaptor damage or fire, possibly resulting in a serious
injury.
Creating a computer-friendly environment
Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.
T o keep your computer in prime operating condition, protect your work area
from:
■ Dust, moisture, and direct sunlight.
■ Equipment that generates a strong electromagnetic field, such as
stereo speakers (other than speakers that are connected to the
computer) or speakerphones.
■ Rapid changes in temperature or humidity and sources of temperature
change such as air conditioner vents or heaters.
■ Extreme heat, cold, or humidity.
■ Liquids and corrosive chemicals.
User’s Manual xix
Satellite U500/U500D, Satellite Pro U500/U500D
Stress injury
Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use.
Heat injury
■ Avoid prolonged physical contact with the computer. If the computer is
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.
■ If the computer has been used for a long time, avoid direct contact
withthe metal plate supporting the various interface ports as this can
become hot.
■ The surface of the AC adaptor can become hot when in use but this
condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.
■ Do not lay the AC adaptor on a material that is sensitive to heat as the
material could become damaged.
Pressure or impact dam age
Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer’s components or otherwise
cause it to malfunction.
ExpressCard overheating
Some ExpressCards can become hot during prolonged use which may
result in errors or instability in the operation of the device in question.
In addition, you should also be careful when you remove a PC or
ExpressCard that has been used for a long time.
Mobile phones
Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.
Instruction Manual for Safety and Com fort
All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.
xx User’s Manual
Introduction
This chapter provides an equipment checklist, and identifies the computer’s
features, options, and accessories.
Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.
Equipment checklist
Carefully unpack your computer. Save the box and packing materials for
future use.
Hardware
Check to make sure you have all the following items:
■ TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D
Portable Personal Computer
■ Universal AC adaptor and power cord
■ Battery pack (is pre-installed in computer)
■ Clearing cloth (is included with some models)
Satellite U500/U500D, Satellite Pro U500/U500D
Chapter 1
User’s Manual 1-1
Satellite U500/U500D, Satellite Pro U500/U500D
Software
The following Windows® operating system and utility software are
pre-installed:
■ Windows
■ TOSHIBA Value Added Package
■ TOSHIBA Recovery Media Creator
■ TOSHIBA DVD Player
■ TOSHIBA Assist
■ TOSHIBA ConfigFree™
■ TOSHIBA HDD Protection
■ TOSHIBA Disc Creator
■ TOSHIBA Face Recognition*
■ TOSHIBA USB Sleep and Charge Utility*
■ Bluetooth Stack for Windows by TOSHIBA*
■ TOSHIBA PC Health Monitor
■ Fingerprint Utility (Can be used only for models equipped with an
fingerprint reader.)
■ Windows
■ TOSHIBA Web Camera Application (Can be used only for models
equipped with a Web camera)
■ TOSHIBA Bulletin Board
■ TOSHIBA ReelTime
■ TOSHIBA Service S tation
■ TOSHIBA Eco Utility
■ Online Manual
* The software is pre-installed with some models.
®
7
®
Mobility Center
Documentation
■ Satellite U500/U500D, Satellite Pro U500/U500D
Personal Computer User’s Manual
■ Satellite U500/U500D, Satellite Pro U500/U500D
Personal Computer Quickstart
■ Instruction Manual for Safety and Control (included in User’s Manual)
■ Warranty information (included in User's Manual)
If any of the items are missing or damaged, contact your dealer.
1-2 User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Features
Please visit your region’s web site for the configuration details of the model
that you have purchased.
Processor
Built-in The processor type varies depending on model.
To check which type of processor is inclued in
your model, open the TOSHIBA PC Diagnostic
Tool Utility by clicking Start -> All Programs ->
TOSHIBA -> Utilities -> PC Diagnostic Tool.
Memory
Slots PC2-6400 1GB, 2GB, or 4GB
Up to 4GB memory module can be installed in the
memory slot for a maximum of 8GB system
memory.
The actual amount of useable system memory will
be less than the installed memory modules.
For users of a 32-bit version of Windows, if your computer is configured
with more than 3 GB memory, the memory might be displayed as
approximately 3 GB only (depending on the computer’s hardware
specifications).
This is correct because the operating system usually displays the available
memory instead of the physical memory (RAM) built into the computer.
Various system components (like the video adapter’s GPU and PCI
devices like Wireless LAN, etc.) requi re th ei r ow n memo ry space. Since a
32-bit operating system cannot address more than 4 GB of memory, these
system resources overlap the physical memory. It is a technical limitation
that the overlapped memory is not available to the operating system.
Even though some tools might display the actual physical memory built
into your computer, the memory available to the operating system will still
be approximately 3 GB only.
Video RAM The memory in a computer’s graphics adaptor
used to store the image displayed on a bitmap
display.
The amount of Video RAM available is dependent
on the computer’s system memory.
Start -> Control Panel -> Appearance and
Personalization -> Display -> Change display
settings (left menu).
The amount of Video RAM can be verified by
clicking the Advanced Settings... button in the
Display Settings window.
User’s Manual 1-3
Satellite U500/U500D, Satellite Pro U500/U500D
Power
Battery Pack Your computer is powered by a rechargeable
lithium-ion battery pack.
RTC Battery The internal RTC battery backs up the Real Time
Clock and calendar.
AC Adaptor The AC adaptor provides power to the system and
recharges the batteries when they are low. It
comes with a detachable power cord that will
either have a 2-pin or 3-pin plug enclosure.
Because it is universal, it can receive a range of
AC voltage from 100 to 240 volts. However, the
output current varies among different models.
Using the wrong model can damage your
computer. Refer to the AC adaptor section in
Chapter 2, The Grand Tour.
Disks
Hard Disk Drive
(HDD) or Solid State
Drive (SSD)
This computer is equipped with hard disk drive
(HDD) or solid state drive (SSD) types. The
capacity of each HDD or SSD model is different.
Please note that part of the hard disk or solid state
drive’s overall capacity is reserved as
administration space.
■ In this manual, the word “HDD” or “Hard disk drive” also refers to SSD
unless otherwise stated.
■ SSD is a large-capacity storage media which uses Solid-State Memory
in place of a magnetic disk of the hard disk.
Under certain unusual conditions of prolonged non-use and/or exposure to
high temperatures, the SSD may be vulnerable to data retention errors.
1-4 User’s Manual
Optical disc drive
DVD Super Multi
(±R DL) drive
Satellite U500/U500D, Satellite Pro U500/U500D
Some models are equipped with a full-size DVD
Super Multi (±R DL) drive module that allows you
to record data to rewritable CD/DVDs as well as
run CD/DVDs without using an adaptor. It reads
DVD-ROMs at maximum 8 speed and CD-ROMs
at maximum 24 speed. It writes CD-R at up to
24 speed, CD-RW at up to 24 speed, DVD-R at up
to 8 speed, DVD-RW at up to 6 speed, DVD-RAM
at up to 5 speed, DVD+R at up to 8 speed,
DVD-RW at up to 8 speed, DVD+R DL at up to
6 speed and DVD-R DL at up to 6 speed. This
drive supports the following formats:
■ DVD-ROM
■ DVD-Video
■ DVD-R
■ DVD-RW
■ DVD+R
■ DVD+RW
■ DVD-RAM
■ DVD+R DL
■ DVD-R DL
■ CD-DA
■ CD-Text
■ CD-R
■ CD-RW
■ CD-ROM Mode 1, Mode 2
■ CD-ROMXA Mode 2 (Form 1, Form 2)
■ CD-G (Audio CD only)
■ Photo CD (single/multi-session)
■ Enhanced CD (CD-EXTRA)
■ Addressing Method 2
2.6 GB and 5.2 GB DVD-RAM media cannot be read from or write to.
User’s Manual 1-5
Satellite U500/U500D, Satellite Pro U500/U500D
Display
The computer’s LCD panel supports high-resolution video graphics.
The screen can be set at a wide range of viewing angles for maximum
comfort and readability.
Display panel 13.3” WXGA CSV with 1280 horizontal ×
800 vertical pixels.
Touchscreen Model
Operations on the display screen can be done by
your finger.
You can confirm the number of fingers you can
use by clicking Start -> Computer -> System
properties -> Pen and Touch.
This computer supports only the Touch Feature
even if the Computer Properties dialog box
indicates that both the Pen and T ouch features are
available. This computer does not support using a
pen as an input device on the screen.
Graphics Controller Graphics controller maximizes display
performance. Refer to Appendix B, Display
Controller for more information.
Keyboard
Built-In Internal keyboard compatible with IBM enhanced
keyboard, embedded numeric overlay, dedicated
cursor control, and keys. Refer to
Chapter 5, T he Keyboard, for details.
Pointing Device
Built-In TouchPad A TouchPad and control buttons in the palm rest
enable control of the on-screen pointer and
scrolling of windows.
Ports
HDMI This HDMI jack allows you to connect external
External Monitor This 15-pin port lets you connect an external video
1-6 User’s Manual
display/audio devices. (Provided with some
models)
display.
Satellite U500/U500D, Satellite Pro U500/U500D
Universal Serial Bus
(USB 2.0)
The computer has Universal Serial Bus ports that
comply with the USB 2.0 standard, which enables
data transfer speeds 40 times faster than the USB
1.1 standard. (The ports also support USB 1.1.)
eSATA/USB combo
port
One eSATA/Universal Serial Bus (USB) combo
enables a chain connection of USB-equipped or
eSATA-equipped devices to your computer
through the port.
Slots
ExpressCard Slot The ExpressCard slot that can accommodate two
standard module formats; an ExpressCard/34
module and an ExpressCard/54 module. An
ExpressCard module is a small add-in card
technology based on the PCI Express and
Universal Serial Bus (USB) interfaces.
Bridge Media Card
Slot
Supports SD/miniSD/microSD/SDHC memory
card, MMC, MEMORY STICK, MEMORY STICK
PRO, MEMORY STICK PRO DUO and xD Picture
card.
Multimedia
Web Camera Record/Send still or video images with this
integrated webcam. (provided with some models)
Sound System A Windows
speakers as well as jacks for an external
microphone and headphones.
Special harman/kardon sound system (depending
on the model you purchased).
Headphone (S/P DIF)
jack
This jack outputs analog audio signals. This jack
can be used also as S/P DIF jack and enables
connection of optical digital correspondence
apparatus.
Microphone Jack A 3.5 mm mini microphone jack enables
connection of a three-conductor mini jack for
monaural microphone input.
SIM Card Slot This slot (located underneath the battery pack)
allows you to transfer information from a standard
25mm Subscriber identity Module (SIM) card to
your computer. The SIM card slot is only featured
on some models.
®
Sound System that provides
User’s Manual 1-7
Satellite U500/U500D, Satellite Pro U500/U500D
Communications
Modem Provides capability for data and fax
communication. It supports V.90 (V.92). The
speed of data transfer and fax communication
depends on the analog telephone line conditions.
The computer has a modem jack for connection to
a telephone line. Both V.90 and V.92 are
supported only in the USA, Canada, France and
Germany. V.90 is available in other regions.
Some models are equipped with the integrated
modem.
LAN The computer has built-in support for Ethernet
LAN (10 megabits per second, 10BASE-T), Fast
Ethernet LAN (100 megabits per second,
100BASE-TX) and Gigabit Ethernet LAN (1000
megabits per second, 1000BASE-T).
It is pre-installed as a standard device in some
markets.
Wireless LAN Some computers in this series are equipped with
a Wireless LAN module that is compatible with
other LAN systems based on Direct Sequence
Spread Spectrum/Orthogonal Frequency Division
Multiplexing radio technology that complies with
the IEEE 802.11 standard.
The transmission speed over the wireless LAN, and the distance over
which the wireless LAN can reach, may vary depending on surrounding
electromagnetic environment, obstacles, access point design and
configuration, client design and software/hardware configurations. The
transmission rate described is the theoretical maximum speed as specified
under the appropriate - the actual transmission speed will be lower than
the theoretical maximum speed.
Bluetooth Some computers in this series are equipped with
Bluetooth functions. Bluetooth wireless
technology eliminates the need for cables
between electronic devices such as computers
and printers. Bluetooth provides fast, reliable, and
secure wireless communication in a small space.
(Provided with some models)
Wireless
Communication
This switch turns the Wireless LAN and Bluetooth
function on and off.
Switch
1-8 User’s Manual
Security
Security lock slot Connects an optional security lock to anchor th e
Password ■ Power-on password protection
Special features
The following features are either unique to TOSHIBA computers or are
advanced features, which make the computer more convenient to use.
Hot Keys Key combinations let you quickly modify the
Keypad Overlay A ten-key pad is integrated into the keyboard.
Instant Security The hot key function Fn + F1 blanks the screen
Display Automatic
Power Off *1
HDD Automatic
Power Off *1
System Automatic
Sleep Mode/
Hibernation*1
Satellite U500/U500D, Satellite Pro U500/U500D
computer to a desk or other large object.
■ Two level password architecture
■ HDD password protection
■ Fingerprint authentication (not available on all
models)
system configuration directly from the keyboard
without running a system configuration program.
Refer to the Keypad overlay section in Chapter 5,
The Keyboard, for instructions on using the
keypad overlay.
and disables the computer, providing data
security.
This feature automatically cuts off power to the
internal display when there is no keyboard input
for a specified time. Power is restored when any
key is pressed.
This can be specified in the Power Options.
This feature automatically cuts off power to the
hard disc drive when it is not accessed for a
specified time. Power is restored when the hard
disc is accessed.
This can be specified in the Power Options.
This feature automatically shuts down the system
into Sleep Mode or Hibernation Mode when there
is no input or hardware access for a specified
time.
This can be specified in the Power Options.
User’s Manual 1-9
Satellite U500/U500D, Satellite Pro U500/U500D
Intelligent Power
Supply *1
Battery Save
Mode *1
Panel Power
On/Off *1
Low Battery
Automatic
Hibernation*1
TOSHIBA HDD
Protection
A microprocessor in the computer’s intelligent
power supply detects the battery’s charge and
calculates the remaining battery capacity. It also
protects electronic components from abnormal
conditions, such as voltage overload from an AC
adaptor.
This can be specified in the Power Options.
This feature lets you save battery power.
This can be specified in the Power Options.
This feature turns power to the computer off when
the display panel is closed and turns it back on
when the panel is opened.
This can be specified in the Power Options.
When battery power is exhausted to the point that
computer operation cannot be continued, the
system automatically enters Hibernation Mode
and shuts down.
This can be specified in the Power Options.
This feature uses the acceleration sensor built in
the computer to detect vibration and shocks, and
automatically moves the hard disk drive’s
read/write head to a safe position in order to
reduce the risk of damage that could be caused by
head-to-disk contact. Refer to the Using the Hard
Disk Drive (HDD) Protection section in Chapter 4,
Operating Basics, for details.
■ The TOSHIBA HDD Protection function does not guarantee that the
hard disk drive will not be damaged.
■ TOSHIBA HDD Protection cannot be used in models that are equipped
with SSD.
Optical Drive Auto
Lock (Provided with
some models)
This function automatically locks the optical disc
drive eject button if the computer detects any
vibration or other shocks while running on the
battery.
This function prevents the disc tray from opening
even if the eject button is pushed unexpectedly.
For information on using this feature, please refer
to the Optical Drive Auto Lock section in
Chapter 4, Operating Basics.
1-10 User’s Manual
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