Toshiba U500D, U500 User Manual

User’s Manual

Satellite U500/U500D
Satellite Pro U500/U500D

computers.toshiba-europe.com

Satellite U500/U500D, Satellite Pro U500/U500D

Copyright

© 2009 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.

TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D
Portable Personal Computer User’s Manual

First edition September 2009
Copyright authority for music, movies, computer programs, databases, and

other intellectual property covered by copyright laws belongs to the author
or the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, al teration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.

Disclaimer

This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for the TOSHIBA
Satellite U500/U500D, Satellite Pro U500/U500D Portable Personal
Computer at the time of this manual’s production. However, succeeding
computers and manuals are subject to change without notice. TOSHIBA
assumes no liability for damages incurred directly or indirectly from errors,
omissions or discrepancies between the computer and the manual.

Trademarks

Microsoft and Windows® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.

®

is a registered trademark, and IBM® PC and PS/2 are trademarks of

IBM
International Business Machines Corporation.

DirectX, AcriveDesktop, DirectShow, and Windows Media are registered
trademarks of Microsoft Corporation.

Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries.

AMD, the AMD logo, and combinations thereof are trademarks of
Advanced Micro Devices, Inc.

Adobe and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.

Bluetooth™ is a trademark owned by its proprietor and used by TOSHIBA
under license.

ii User’s Manual

ConfigFree is a trademark of TOSHIBA Corporation.
Dolby is a registered trademark of Dolby Laboratories.
ExpressCard is a trade mark of PCMCIA.
HDMI, the HDMI logo and High-Definition Multimedia Interface are

trademarks or registered trademarks of HDMI Licensing LLC.
Memory Stick and Memory Stick PRO are registered trademarks of

SonyCorporation.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.
Photo CD is a trademark of Eastman Kodak.
Secure Digital and SD are trademarks of SD Card Association.
xD-Picture Card is a trademark of Fuji Photo Film, Co., Ltd.
Wi-Fi is as registered trademark of the Wi-Fi Alliance.
Other trademarks and registered trademarks not listed above may be used

in this manual.

EU Declaration of Comformity

This product is carrying the CE-Mark in accordance with the related
European Directives. Responsible for CE-Marking is TOSHIBA Europe
GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The complete and
official EU Declaration of Conformity can be found on TOSHIBA’s web site
http://epps.toshiba-teg.com on the Internet.

Satellite U500/U500D, Satellite Pro U500/U500D

CE compliance

This product is labelled with the CE Mark in accordance with the related
European Directives, notably Electromagnetic Compatibility Directive
2004/108/EC for the notebook and the electronic accessories including the
supplied power adapter, the Radio Equipment and Telecommunications
Terminal Equipment Directive 1999/5/EC in case of implemented
telecommunication accessories and the Low Voltage Directive 2006/95/EC
for the supplied power adapter.

This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected/implemented
those options/cables have to provide assurance that the system (PC plus
options/cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:

■ Only CE marked options should be connected/implemented

■ Only best shielded cables should be connected

User’s Manual iii

Satellite U500/U500D, Satellite Pro U500/U500D

Working environment

This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”. TOSHIBA do not approve the use of this
product in working environments other than the above mentioned
“Residential, commercial and light industry environments”.

For example, the following environments are not approved:

■ Industrial Environments (e.g. environments where a mains voltage of

380 V three-phase is used)

■ Medical Environments

■ Automotive Environments

■ Aircraft Environments

Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.

The consequences of the use of this product in non-approved working
environments may be:

■ Interference with other devices or machines in the near surrounding

area.

■ Malfunction of, or data loss from, this product caused by disturbances

generated by other devices or machines in the near surrounding area.

Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft, the
manufacturer or airline respectively should be asked for permission before
use of this product.

Furthermore, for general safety reasons, the use of this product in
environments with explosi ve atmospheres is not permitted.

GOST

iv User’s Manual

Modem warning notice

Conformity Statement

The equipment has been approved to [Council Decision 98/482/EC ­“TBR 21”] for pan-European single terminal connection to the Public
Switched Telephone Network (PSTN).

However, due to differences between the individual PSTNs provided in
different countries/regions the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network
termination point.

In the event of problems, you should contact your equipment supplier in the
first instance.

Network Compatibility Statement

This product is designed to work with, and is compatible with the following
networks. It has been tested to and found to conform with the additional
requirements conditional in EG 201 121.

Germany ATAAB AN005,AN006,AN007,AN009,AN010 and
Greece ATAAB AN005,AN006 and GR01,02,03,04

Portugal ATAAB AN001,005,006,007,011 and
Spain ATAAB AN005,007,012, and ES01

Switzerland ATAAB AN002
All other countries/

regions

Specific switch settings or software setup are required for each network.
Refer to the relevant sections of the user guide for more details.

The hookflash (timed break register recall) function is subject to separate
national type approvals. It has not been tested for conformity to national
type regulations, and no guarantee of successful operation of that specific
function on specific national networks can be given.

Satellite U500/U500D, Satellite Pro U500/U500D

DE03,04,05,08,09,12,14,17

P03,04,08,10

ATAAB AN003,004

User’s Manual v

Satellite U500/U500D, Satellite Pro U500/U500D

Following information is only for EU-member states:

Disposal of products

The crossed out wheeled dust bin symbol indicates that products must be
collected and disposed of separately from household waste. Integrated
batteries and accumulators can be disposed of with the product. They will
be separated at the recycling centres.

The black bar indicates that the product was placed on the market after
August 13, 2005.

By participating in separate collection of products and batteries, you will
help to assure the proper disposal of products and batteries and thus help
to prevent potential negative consequences for the environment and
human health.

For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.

Disposal of batteries and/or accumulators

The crossed out wheeled dust bin symbol indicates that batteries and/or
accumulators must be collected and disposed of separately from household
waste.

3E+J&G

If the battery or accumulator contains more than the specified values of
lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery
Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury
(Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust
bin symbol.

By participating in separate collection of batteries, you will help to assure
the proper disposal of products and batteries and thus help to prevent
potential negative consequences for the environment and human health.

For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the produ c t.

This symbol may not be displayed depending on the country and region
where you purchased

vi User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Disposing of the computer and the computer’s batteries

■ Discard this computer in accordance with applicable laws and

regulations. For further information, contact your local government.

■ This computer contains rechargeable batteries. After repeated use, the

batteries will finally lose their ability to hold a charge and you will need
to replace them. Under certain applicable laws and regulations, it may
be illegal to dispose of old batt eries by placing them in the trash.

■ Please be kind to our shared environment. Check with your local

government authority for details regarding where to recycle old batteries
or how to dispose of them properly. Disposal of this material may be
regulated due to environmental considerations. For disposal, reuse or
recycling information, please contact your local government.

EnergyStar® Program

Y our Computer model may be ENERGY ST AR® compliant. If the model you
purchased is compliant, it is labeled with the ENERGY STAR logo on the
computer and the following information applies. TOSHIBA is a partner in
the ENERGY STAR Program and has designed this computer to meet the
latest ENERGY ST AR guidelines for energy efficiency . Your computer ships
with the power management options preset to a configuration that will
provide the most stable operating environment and optimum system
performance for both AC power and battery modes.

To conserve energy, your computer is set to enter the low-power Sleep
mode which shuts down the system and display within 15 minutes of
inactivity in AC power mode. TOSHIBA recommends that you leave this
and other energy saving features active, so that your computer will operate
at its maximum energy efficiency. You can wake the computer from Sleep
mode by pressing the power button.

Products that earn the ENERGY ST AR prevent greenhouse gas emissions
by meeting strict energy efficiency guidelines set by the US EPA and the
EU Commission. According to the EPA, a computer meeting the new
ENERGY STAR specifications will use between 20% and 50% less energy
depending on how it is used.

Visit http://www.eu-energystar.org or http://www.energystar.gov for more
information regarding the ENERGY STAR Program.

REACH - Compliance Statement

The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007. Toshiba will meet all REACH requirements and is
committed to provide our customers with information about the chemical
substances in our products according to REACH regulation.

Please consult the following website www.toshiba-europe.com/computers/

info/reach for information about the presence in our articles of substances

included on the candidate list according to article 59(1) of Regulation (EC)
No 1907/2006 (“REACH”) in a concentration above 0.1 % weight by weight.

User’s Manual vii

Satellite U500/U500D, Satellite Pro U500/U500D

Following information is only for Turkey:

■ Compliant with EEE Regulations: Toshiba meets all requirements of

Turkish regulation 26891 “Restriction of the use of certain hazardous
substances in electrical and electronic equipment”.

■ The number of possible pixel failures of your display is defined

according to ISO 13406-2 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.

■ Battery is a consumption product, since the battery time depends on the

usage of your computer. If the battery can not be charged at all, then it
is a defect or failure. The changes in battery time is not a defect or
failure.

Optical disc drive standards

TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D computer is
shipped with one of the following drives preinstalled: DVD Super Multi (±R
DL), DVD-ROM & CD-R/RW or DVD-ROM.

The drive has one of the following labels:

CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL A LASER DE CLASSE1
KLASS 1 LASER APPARAT

Before it is shipped, the Class 1 Laser is certified to meet the United States
Chapter 21 Standards of the Department of Health and Human Services
(DHHS 21 CFR).

For any other country, the drive is certified to meet the Class 1 Laser
standards of IEC825 and EN60825.

This computer is equipped with one of the optical drives in the following list:

■ The drive employs a laser system. To ensure proper use of this product,

please read this instruction manual carefully and retain for future
reference.
Should the unit ever require maintenance, contact an authorized
service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure

■ To prevent direct exposure to the laser beam, do not try to open the

enclosure.

viii User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Optical disc drive safety instructions

Be sure to check the international precautions at the end of this section.

Panasonic

DVD Super Multi (+R Double Layer) UJ862A/VJ862E

■ The DVD Super Multi Double Layer drive employs a laser system. To

ensure proper use of this product, please read this instruction manual
carefully and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To prevent direct exposure to the laser beam, do not try to open

enclosure.

User’s Manual ix

Satellite U500/U500D, Satellite Pro U500/U500D

Hitachi-LG Data Storage, Inc.

DVD Super Multi (+R Double Layer) GS20F

■ The DVD Super Multi Double Layer drive employs a laser system.

To ensure prop er us e of this product, please read this instruction
manual carefully and retain for future reference. Should the unit ever
require maintenance, contact an authorized service location.

■ Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.

■ To pre vent direct exposure to the laser beam, do not try to open

enclosure.

x User’s Manual

International Precaution

Satellite U500/U500D, Satellite Pro U500/U500D

CAUTION: This appliance contains a
laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To use
this model properly, read the instruction
manual carefully and keep this manual
for your future reference. In case of any
trouble with this model, please contact
your nearest “AUTHORIZED service
station.”

To prevent direct exposure to the laser
beam, do not try to open the enclosure.

VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
“LASERSCHUTZKLASSE 1 PRODUKT”
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch
und bewahren diese bitte als Referenz
auf. Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste “autorisierte Service-
Vertretung”.

Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.

ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.

APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!

Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne
indgreb i apparatet, at man kan komme til
at udsatte sig for laserstråling.

User’s Manual xi

Satellite U500/U500D, Satellite Pro U500/U500D

OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.

VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.

CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN
HAZARDOUS RADIAT ION EXPOSURE.

VORSICHT: DIE VERWENDUNG VON
ANDEREN STEURUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.

xii User’s Manual

Table of Contents

Preface
General Precautions

Chapter 1 Introduction

Equipment checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

TOSHIBA Value Added Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Utilities and Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Chapter 2 The Grand Tour

Front with the display closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Underside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Front with the display open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Optical Disc Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Chapter 3 Getting Started

Connecting the AC adaptor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Opening the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Turning on the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Windows

Turning off the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Restarting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

System Recovery Options and

Chapter 4 Operating Basics

Using the TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Using the fingerprint sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

USB Sleep and Charge function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Using the Function buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Using the Web Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Using the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Using the Face Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Using the optical disc drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Optical Drive Auto Lock (Provided with some models ) . . . . . . . . . 4-23

Writing CD/DVDs on DVD Super Multi Double Layer drives. . . . . . 4-24

TOSHIBA Disc Creator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

TOSHIBA DVD PLAYER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

®

7 setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

restoring the pre-installed software . . . . . . . . . . . . . . . . . . . . . . . 3-10

Satellite U500/U500D, Satellite Pro U500/U500D

User’s Manual xiii

Satellite U500/U500D, Satellite Pro U500/U500D

Media care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Sound system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Wireless communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39

Wireless WAN Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-41

Cleaning the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Moving the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Using the Hard Disk Drive (HDD) Protection. . . . . . . . . . . . . . . . . . .4-46

Using the touchscreen (provided with some models) . . . . . . . . . . .4-48

Touchscreen gestures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

Chapter 5 The Keyboard

Typewriter keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

F1 ... F12 function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Soft keys: Fn key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Emulating keys on enhanced keyboard. . . . . . . . . . . . . . . . . . . . . . . .5-2

Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Windows® special keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Keypad overlay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Generating ASCII characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Chapter 6 Power and Power-Up Modes

Power conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Power indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Care and use of the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Replacing the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Starting the computer by password . . . . . . . . . . . . . . . . . . . . . . . . . .6-11

Power-up modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Panel power off/on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

System Auto Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Chapter 7 HW Setup

Accessing HW Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

HW Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Chapter 8 Optional Devices

ExpressCard Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Memory cards SD/SDHC/MMC/MEMORY STICK /

MEMORY STICK PRO/xD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

Memory expansion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7

Additional battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

Additional AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-12

Security lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13

xiv User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Chapter 9

Troubleshooting

Problem solving process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Hardware and system checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

TOSHIBA support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Chapter 10 Legal Footnotes

Appendix A Specifications

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Built-in Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Appendix B Display Controller

Display Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C Wireless LAN

Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Radio Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Supported Frequency Sub-bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

Appendix D AC Power Cord and Connectors

Certification agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Appendix E TOSHIBA PC Health Monitor

Starting the TOSHIBA PC Health Monitor. . . . . . . . . . . . . . . . . . . . . . E-2

If a TOSHIBA PC Health Monitor message is displayed. . . . . . . . . . E-2

Appendix F If your computer is stolen

Glossary
Index

User’s Manual xv

Satellite U500/U500D, Satellite Pro U500/U500D

Preface

Congratulations on your purchase of the TOSHIBA Satellite U500/U500D,
Satellite Pro U500/U500D computer. This powerful notebook computer
provides excellent expansion capability, including multimedia devices, and
it is designed to provide years of reliable, high-performance computing.

This manual tells how to set up and begin using your TOSHIBA Satellite
U500/U500D, Satellite Pro U500/U500D computer. It also provides detailed
information on configuring your computer, basic operations and care, using
optional devices and troubleshooting.

If you are a new user of computers or if you’re new to portable computing,
first read over the Introduction and The Grand Tour chapters to familiarize
yourself with the computer’s features, components and accessory devices.
Then read Getting Started for step-by-step instructions on setting up your
computer.

If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to look over the

Specifications section of the Introduction, to learn about features that are

uncommon or unique to the computer. If you are going to install PC Cards
or connect external devices such as a monitor, be sure to read Chapter 8,

Optional Devices.

Manual contents

This manual is composed of the following chapters, appendixes, a glossary
and an index.

Chapter 1, Introduction, is an overview of the computer’s features,
capabilities, and options.

Chapter 2, The Grand Tour, identifies the components of the computer and
briefly explains how they function.

Chapter 3, Getting Started, provides a quick overview of how to begin
operating your computer and gives tips on safety and designing your work
area.

Chapter 4, Operating Basics, includes instructions on using the following
devices: TouchPad, Sound System, optical media drives, modem, wireless
communication and LAN. It also provides tips on care of the computer, and
CD/DVDs.

Chapter 5, The Keyboard, describes special keyboard functions includi ng
the keypad overlay and hot keys.

Chapter 6, Power and Power-Up Modes, gives details on the computer’s
power resources and battery save modes.

Chapter 7, HW Setup explains how to configure the computer using the
HW Setup program.

xvi User’s Manual

Chapter 8, Optional Devices, describes the optional hardware available.
Chapter 9, Troubleshooting, provides helpful information on how to perform

some diagnostic tests, and suggests courses of action if the computer
doesn’t seem to be working properly.

Chapter 10, Legal Footnotes, provides Legal Footnotes information related
to your computer.

The Appendices provide technical information about your computer.
The Glossary defines general computer terminology and includes a list of

acronyms used in the text.
The Index quickly directs you to the information contained in this manual.

Conventions

This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.

Abbreviations

On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parentheses following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.

Icons

Icons identify ports, dials, and other parts of your computer. The indicator
panel also uses icons to iden ti fy th e co mponents it is providing inform ation
on.

Satellite U500/U500D, Satellite Pro U500/U500D

Keys

The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, Enter identifies the Enter key.

Key operation

Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, Ctrl + C means you must hold down Ctrl and at the same
time press C. If three keys are used, hold down the first two and at the
same time press the third.

ABC

When procedures require an action such as clicking an
icon or entering text, the icon’s name or the text you are to
type in is represented in the type face you see to the left.

Display

Names of windows or icons or text generated by the

ABC

User’s Manual xvii

computer that appears on its display screen is presented
in the type face you see to the left.

Satellite U500/U500D, Satellite Pro U500/U500D

Messages

Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.

Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.

Please read. A note is a hint or advice that helps you make best use of
your equipment.

Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.

Terminology

This term is defined in this document as follows:

Start

The word “Start” refers to the “ ” button inWindows

®

.

xviii User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to
thecomputer.

Be certain to read the general precautions below and to note the cautions
included in the text of the manual.

Providing adequate ventilation

■ Always make sure your computer and AC adaptor have adequate

ventilation and protected from overheating when the power is turned on
or when the AC adaptor is connected to a power outlet (even if your
computer is in Sleep Mode). In this condition, observe the following:

■ Never cover your computer or AC adaptor with any object.

■ Never place your computer or AC adaptor near a heat source, such

as an electric blanket or heater.

■ Never cover or block the vents including those located at the base of

the computer.

■ Always operate your computer on a hard flat surface. Using your

computer on a carpet or a soft material can block the vents.

■ Always provide sufficient space around the computer.

■ Overheating your computer or AC adaptor could cause system failure,

computer or AC adaptor damage or fire, possibly resulting in a serious
injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.

Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.

T o keep your computer in prime operating condition, protect your work area
from:

■ Dust, moisture, and direct sunlight.

■ Equipment that generates a strong electromagnetic field, such as

stereo speakers (other than speakers that are connected to the
computer) or speakerphones.

■ Rapid changes in temperature or humidity and sources of temperature

change such as air conditioner vents or heaters.

■ Extreme heat, cold, or humidity.

■ Liquids and corrosive chemicals.

User’s Manual xix

Satellite U500/U500D, Satellite Pro U500/U500D

Stress injury

Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use.

Heat injury

■ Avoid prolonged physical contact with the computer. If the computer is

used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.

■ If the computer has been used for a long time, avoid direct contact

withthe metal plate supporting the various interface ports as this can
become hot.

■ The surface of the AC adaptor can become hot when in use but this

condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.

■ Do not lay the AC adaptor on a material that is sensitive to heat as the

material could become damaged.

Pressure or impact dam age

Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer’s components or otherwise
cause it to malfunction.

ExpressCard overheating

Some ExpressCards can become hot during prolonged use which may
result in errors or instability in the operation of the device in question.
In addition, you should also be careful when you remove a PC or
ExpressCard that has been used for a long time.

Mobile phones

Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.

Instruction Manual for Safety and Com fort

All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.

xx User’s Manual

Introduction

This chapter provides an equipment checklist, and identifies the computer’s
features, options, and accessories.

Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.

Equipment checklist

Carefully unpack your computer. Save the box and packing materials for
future use.

Hardware

Check to make sure you have all the following items:

■ TOSHIBA Satellite U500/U500D, Satellite Pro U500/U500D

Portable Personal Computer

■ Universal AC adaptor and power cord

■ Battery pack (is pre-installed in computer)

■ Clearing cloth (is included with some models)

Satellite U500/U500D, Satellite Pro U500/U500D

Chapter 1

User’s Manual 1-1

Satellite U500/U500D, Satellite Pro U500/U500D

Software

The following Windows® operating system and utility software are
pre-installed:

■ Windows

■ TOSHIBA Value Added Package

■ TOSHIBA Recovery Media Creator

■ TOSHIBA DVD Player

■ TOSHIBA Assist

■ TOSHIBA ConfigFree™

■ TOSHIBA HDD Protection

■ TOSHIBA Disc Creator

■ TOSHIBA Face Recognition*

■ TOSHIBA USB Sleep and Charge Utility*

■ Bluetooth Stack for Windows by TOSHIBA*

■ TOSHIBA PC Health Monitor

■ Fingerprint Utility (Can be used only for models equipped with an

fingerprint reader.)

■ Windows

■ TOSHIBA Web Camera Application (Can be used only for models

equipped with a Web camera)

■ TOSHIBA Bulletin Board

■ TOSHIBA ReelTime

■ TOSHIBA Service S tation

■ TOSHIBA Eco Utility

■ Online Manual

* The software is pre-installed with some models.

®

7

®

Mobility Center

Documentation

■ Satellite U500/U500D, Satellite Pro U500/U500D

Personal Computer User’s Manual

■ Satellite U500/U500D, Satellite Pro U500/U500D

Personal Computer Quickstart

■ Instruction Manual for Safety and Control (included in User’s Manual)

■ Warranty information (included in User's Manual)

If any of the items are missing or damaged, contact your dealer.

1-2 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Features

Please visit your region’s web site for the configuration details of the model
that you have purchased.

Processor

Built-in The processor type varies depending on model.

To check which type of processor is inclued in
your model, open the TOSHIBA PC Diagnostic
Tool Utility by clicking Start -> All Programs ->
TOSHIBA -> Utilities -> PC Diagnostic Tool.

Memory

Slots PC2-6400 1GB, 2GB, or 4GB

Up to 4GB memory module can be installed in the
memory slot for a maximum of 8GB system
memory.

The actual amount of useable system memory will
be less than the installed memory modules.

For users of a 32-bit version of Windows, if your computer is configured
with more than 3 GB memory, the memory might be displayed as
approximately 3 GB only (depending on the computer’s hardware
specifications).

This is correct because the operating system usually displays the available
memory instead of the physical memory (RAM) built into the computer.

Various system components (like the video adapter’s GPU and PCI
devices like Wireless LAN, etc.) requi re th ei r ow n memo ry space. Since a
32-bit operating system cannot address more than 4 GB of memory, these
system resources overlap the physical memory. It is a technical limitation
that the overlapped memory is not available to the operating system.
Even though some tools might display the actual physical memory built
into your computer, the memory available to the operating system will still
be approximately 3 GB only.

Video RAM The memory in a computer’s graphics adaptor

used to store the image displayed on a bitmap
display.

The amount of Video RAM available is dependent
on the computer’s system memory.

Start -> Control Panel -> Appearance and
Personalization -> Display -> Change display
settings (left menu).

The amount of Video RAM can be verified by
clicking the Advanced Settings... button in the
Display Settings window.

User’s Manual 1-3

Satellite U500/U500D, Satellite Pro U500/U500D

Power

Battery Pack Your computer is powered by a rechargeable

lithium-ion battery pack.

RTC Battery The internal RTC battery backs up the Real Time

Clock and calendar.

AC Adaptor The AC adaptor provides power to the system and

recharges the batteries when they are low. It
comes with a detachable power cord that will
either have a 2-pin or 3-pin plug enclosure.

Because it is universal, it can receive a range of
AC voltage from 100 to 240 volts. However, the
output current varies among different models.

Using the wrong model can damage your
computer. Refer to the AC adaptor section in
Chapter 2, The Grand Tour.

Disks

Hard Disk Drive
(HDD) or Solid State
Drive (SSD)

This computer is equipped with hard disk drive
(HDD) or solid state drive (SSD) types. The
capacity of each HDD or SSD model is different.

Please note that part of the hard disk or solid state
drive’s overall capacity is reserved as
administration space.

■ In this manual, the word “HDD” or “Hard disk drive” also refers to SSD

unless otherwise stated.

■ SSD is a large-capacity storage media which uses Solid-State Memory

in place of a magnetic disk of the hard disk.

Under certain unusual conditions of prolonged non-use and/or exposure to
high temperatures, the SSD may be vulnerable to data retention errors.

1-4 User’s Manual

Optical disc drive

DVD Super Multi
(±R DL) drive

Satellite U500/U500D, Satellite Pro U500/U500D

Some models are equipped with a full-size DVD
Super Multi (±R DL) drive module that allows you
to record data to rewritable CD/DVDs as well as
run CD/DVDs without using an adaptor. It reads
DVD-ROMs at maximum 8 speed and CD-ROMs
at maximum 24 speed. It writes CD-R at up to
24 speed, CD-RW at up to 24 speed, DVD-R at up
to 8 speed, DVD-RW at up to 6 speed, DVD-RAM
at up to 5 speed, DVD+R at up to 8 speed,
DVD-RW at up to 8 speed, DVD+R DL at up to
6 speed and DVD-R DL at up to 6 speed. This
drive supports the following formats:

■ DVD-ROM

■ DVD-Video

■ DVD-R

■ DVD-RW

■ DVD+R

■ DVD+RW

■ DVD-RAM

■ DVD+R DL

■ DVD-R DL

■ CD-DA

■ CD-Text

■ CD-R

■ CD-RW

■ CD-ROM Mode 1, Mode 2

■ CD-ROMXA Mode 2 (Form 1, Form 2)

■ CD-G (Audio CD only)

■ Photo CD (single/multi-session)

■ Enhanced CD (CD-EXTRA)

■ Addressing Method 2

2.6 GB and 5.2 GB DVD-RAM media cannot be read from or write to.

User’s Manual 1-5

Satellite U500/U500D, Satellite Pro U500/U500D

Display

The computer’s LCD panel supports high-resolution video graphics.
The screen can be set at a wide range of viewing angles for maximum
comfort and readability.

Display panel 13.3” WXGA CSV with 1280 horizontal ×

800 vertical pixels.

Touchscreen Model

Operations on the display screen can be done by
your finger.

You can confirm the number of fingers you can
use by clicking Start -> Computer -> System
properties -> Pen and Touch.

This computer supports only the Touch Feature
even if the Computer Properties dialog box
indicates that both the Pen and T ouch features are
available. This computer does not support using a
pen as an input device on the screen.

Graphics Controller Graphics controller maximizes display

performance. Refer to Appendix B, Display

Controller for more information.

Keyboard

Built-In Internal keyboard compatible with IBM enhanced

keyboard, embedded numeric overlay, dedicated
cursor control, and keys. Refer to

Chapter 5, T he Keyboard, for details.

Pointing Device

Built-In TouchPad A TouchPad and control buttons in the palm rest

enable control of the on-screen pointer and
scrolling of windows.

Ports

HDMI This HDMI jack allows you to connect external

External Monitor This 15-pin port lets you connect an external video

1-6 User’s Manual

display/audio devices. (Provided with some
models)

display.

Satellite U500/U500D, Satellite Pro U500/U500D

Universal Serial Bus
(USB 2.0)

The computer has Universal Serial Bus ports that
comply with the USB 2.0 standard, which enables
data transfer speeds 40 times faster than the USB

1.1 standard. (The ports also support USB 1.1.)

eSATA/USB combo
port

One eSATA/Universal Serial Bus (USB) combo
enables a chain connection of USB-equipped or
eSATA-equipped devices to your computer
through the port.

Slots

ExpressCard Slot The ExpressCard slot that can accommodate two

standard module formats; an ExpressCard/34
module and an ExpressCard/54 module. An
ExpressCard module is a small add-in card
technology based on the PCI Express and
Universal Serial Bus (USB) interfaces.

Bridge Media Card
Slot

Supports SD/miniSD/microSD/SDHC memory
card, MMC, MEMORY STICK, MEMORY STICK
PRO, MEMORY STICK PRO DUO and xD Picture
card.

Multimedia

Web Camera Record/Send still or video images with this

integrated webcam. (provided with some models)

Sound System A Windows

speakers as well as jacks for an external
microphone and headphones.

Special harman/kardon sound system (depending
on the model you purchased).

Headphone (S/P DIF)
jack

This jack outputs analog audio signals. This jack
can be used also as S/P DIF jack and enables
connection of optical digital correspondence
apparatus.

Microphone Jack A 3.5 mm mini microphone jack enables

connection of a three-conductor mini jack for
monaural microphone input.

SIM Card Slot This slot (located underneath the battery pack)

allows you to transfer information from a standard
25mm Subscriber identity Module (SIM) card to
your computer. The SIM card slot is only featured
on some models.

®

Sound System that provides

User’s Manual 1-7

Satellite U500/U500D, Satellite Pro U500/U500D

Communications

Modem Provides capability for data and fax

communication. It supports V.90 (V.92). The
speed of data transfer and fax communication
depends on the analog telephone line conditions.
The computer has a modem jack for connection to
a telephone line. Both V.90 and V.92 are
supported only in the USA, Canada, France and
Germany. V.90 is available in other regions.

Some models are equipped with the integrated
modem.

LAN The computer has built-in support for Ethernet

LAN (10 megabits per second, 10BASE-T), Fast
Ethernet LAN (100 megabits per second,
100BASE-TX) and Gigabit Ethernet LAN (1000
megabits per second, 1000BASE-T).

It is pre-installed as a standard device in some
markets.

Wireless LAN Some computers in this series are equipped with

a Wireless LAN module that is compatible with
other LAN systems based on Direct Sequence
Spread Spectrum/Orthogonal Frequency Division
Multiplexing radio technology that complies with
the IEEE 802.11 standard.

The transmission speed over the wireless LAN, and the distance over
which the wireless LAN can reach, may vary depending on surrounding
electromagnetic environment, obstacles, access point design and
configuration, client design and software/hardware configurations. The
transmission rate described is the theoretical maximum speed as specified
under the appropriate - the actual transmission speed will be lower than
the theoretical maximum speed.

Bluetooth Some computers in this series are equipped with

Bluetooth functions. Bluetooth wireless
technology eliminates the need for cables
between electronic devices such as computers
and printers. Bluetooth provides fast, reliable, and
secure wireless communication in a small space.
(Provided with some models)

Wireless
Communication

This switch turns the Wireless LAN and Bluetooth
function on and off.

Switch

1-8 User’s Manual

Security

Security lock slot Connects an optional security lock to anchor th e

Password ■ Power-on password protection

Special features

The following features are either unique to TOSHIBA computers or are
advanced features, which make the computer more convenient to use.

Hot Keys Key combinations let you quickly modify the

Keypad Overlay A ten-key pad is integrated into the keyboard.

Instant Security The hot key function Fn + F1 blanks the screen

Display Automatic
Power Off *1

HDD Automatic
Power Off *1

System Automatic
Sleep Mode/
Hibernation*1

Satellite U500/U500D, Satellite Pro U500/U500D

computer to a desk or other large object.

■ Two level password architecture

■ HDD password protection

■ Fingerprint authentication (not available on all

models)

system configuration directly from the keyboard
without running a system configuration program.

Refer to the Keypad overlay section in Chapter 5,

The Keyboard, for instructions on using the

keypad overlay.

and disables the computer, providing data
security.

This feature automatically cuts off power to the
internal display when there is no keyboard input
for a specified time. Power is restored when any
key is pressed.

This can be specified in the Power Options.
This feature automatically cuts off power to the

hard disc drive when it is not accessed for a
specified time. Power is restored when the hard
disc is accessed.

This can be specified in the Power Options.
This feature automatically shuts down the system

into Sleep Mode or Hibernation Mode when there
is no input or hardware access for a specified
time.

This can be specified in the Power Options.

User’s Manual 1-9

Satellite U500/U500D, Satellite Pro U500/U500D

Intelligent Power
Supply *1

Battery Save
Mode *1

Panel Power
On/Off *1

Low Battery
Automatic
Hibernation*1

TOSHIBA HDD
Protection

A microprocessor in the computer’s intelligent
power supply detects the battery’s charge and
calculates the remaining battery capacity. It also
protects electronic components from abnormal
conditions, such as voltage overload from an AC
adaptor.

This can be specified in the Power Options.
This feature lets you save battery power.

This can be specified in the Power Options.
This feature turns power to the computer off when

the display panel is closed and turns it back on
when the panel is opened.

This can be specified in the Power Options.
When battery power is exhausted to the point that

computer operation cannot be continued, the
system automatically enters Hibernation Mode
and shuts down.

This can be specified in the Power Options.
This feature uses the acceleration sensor built in

the computer to detect vibration and shocks, and
automatically moves the hard disk drive’s
read/write head to a safe position in order to
reduce the risk of damage that could be caused by
head-to-disk contact. Refer to the Using the Hard

Disk Drive (HDD) Protection section in Chapter 4,
Operating Basics, for details.

■ The TOSHIBA HDD Protection function does not guarantee that the

hard disk drive will not be damaged.

■ TOSHIBA HDD Protection cannot be used in models that are equipped

with SSD.

Optical Drive Auto
Lock (Provided with
some models)

This function automatically locks the optical disc
drive eject button if the computer detects any
vibration or other shocks while running on the
battery.

This function prevents the disc tray from opening
even if the eject button is pushed unexpectedly.
For information on using this feature, please refer
to the Optical Drive Auto Lock section in
Chapter 4, Operating Basics.

1-10 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Hibernation This feature allows you to turn off the power

without exiting from your software. The contents of
main memory are saved to the hard disk, when
you turn on the power again, you can continue
working right where you left off. Refer to the

Turning off the power section in Chapter 3, Getting
Started, for details

Sleep Mode If you have to interrupt your work, you can turn off

the power without exiting from your software. Data
is maintained in the computer’s main memory.
When you turn on the power again, you can
continue working right where you left off.

*1 Click , Control Panel -> Hardware and Sounds -> Power
Options.

USB Sleep and
Charge function

This feature allows you to charge USB-compatible
external devices such as mobile phones or
portable digital music players via the USB port
when your computer is in Sleep Mode,
Hibernation Mode, or in the shutdown state.

This function is worked by the USB Sleep and
Charge Utility. For more information, please refer
to USB Sleep and Charge function in Chapter 4,

Operating Basics.

USB Wakeup
function

This function restores the computer from Sleep
Mode depending on the external devices
connected to the USB ports.

For example, if a mouse or USB keyboard is
connected to a USB port, moving the mouse/
keyboard will wake up the computer.

The “USB Wakeup function” operates under
Windows

®

7 operating system and it works for all

USB ports.

TOSHIBA PC
Health Monitor

The TOSHIBA PC Health Monitor software
program monitors computer system functions
such as power consumption, the cooling system
and HDD/SSD Alert. It alerts users of specific
system conditions via pop-up messages. It also
tracks the usage of the computer and related
devices, logging the service relevant
informationon the computer’s hard disk drive.

Refer to Appendix E, Starting the TOSHIBA PC

Health Monitor.

User’s Manual 1-11

Satellite U500/U500D, Satellite Pro U500/U500D

TOSHIBA Value Added Package

This section describes the TOSHIBA Component features pre-installed on
the computer.

TOSHIBA Zooming
Utility

TOSHIBA PC
Diagnostic Tool

TOSHIBA Flash
Cards

TOSHIBA
Components
Common Driver

TOSHIBA
Accessibility

TOSHIBA Button
Support

This utility allows you to enlarge or reduce the icon
size on the Windows Desktop, or the zoom factor
associated with specific supported applications.

The TOSHIBA PC Diagnostic Tool will display
basic system configuration information and allow
the functionality of some of the computer’s built-in
hardware devices to be tested.

This utility supports the following functions.

■ Hot key function

■ TOSHIBA utility launcher function

TOSHIBA Components Common Driver contains
the module required for the utility which TOSHIBA
offers.

The TOSHIBA Accessibility utility provides
support to movement impaired users when they
need to use the TOSHIBA Hot-key functions. In
use, the utility allows you to make the Fn key
‘sticky’, that is you can press it once, release it,
and then press one of the “F” keys in order to
access its specific function. When set, the Fn key
will remain active until another key is pressed.

The computer includes the following buttons:

■ Eco button

■ CD/DVD button

■ Mute button

The starting application from the button can be
changed.

Utilities and Applications

This section describes pre-installed utilities and tells how to start them.
For details on operations, refer to each utility’s online manual, help files or
readme.txt files.

TOSHIBA Assist TOSHIBA Assist is a graphical user interface that

1-12 User’s Manual

provides easy access to help and services.

Satellite U500/U500D, Satellite Pro U500/U500D

HW Setup This program lets you customize your hardware

settings according to the way you work with your
computer and the peripherals you use. To st art the
utility, double click the TOSHIBA Assist on your
desktop, select OPTIMIZE tab, and click

TOSHIBA Hardware Settings.

Power On
Password

Two levels of password security, supervisor and
user, are available to prevent unauthorized access
to your computer.

To register a supervisor password, double click
the TOSHIBA Assist on your desktop select the
SECURE tab and start the Supervisor passwo rd
utility.

To set a user password, select the SECURE tab
on TOSHIBA Assist, then start the User
password utility. On the Password tab you can
register a user password.

TOSHIBA DVD
PLAYER

The DVD PLAYER is used to play DVD Video.
It has an on-screen interface and function.

Frame dropping, audio skipping or out of synch audio and video may occur
during playback of some DVD Video titles. Make sure to connect the
computer’s AC adaptor when playing a DVD Video. Power-saving features
may interfere with smooth playback.

Fingerprint Utility Depending on the model purchased there is

installed a fingeprint utility for the purpose of
enrolling and recognizing fingerprints which can
then be linked to a username and password in
order to remove the need to input these details
from the keyboard. Just by swiping an enrolled
finger against the fingerprint sensor, the following
functions will be enabled:

■ Logon to Windows and access a security

enabled homepage through Internet Explorer.

■ Files and folders can be encrypted decrypted

and third party access to them is prevented.

■ Disable the password-protected screen-saver

when returning from a power-saving mode
such as Sleep Mode.

■ Authentication of the User Password (and, if

applicable, the HDD(Hard Disk Drive)
Password) when booting up the computer
(Power-on Security).

■ Single Sign-on feature

User’s Manual 1-13

Satellite U500/U500D, Satellite Pro U500/U500D

■ Fingerprint security cannot be used in models that do not have a

fingerprint module installed.

■ The HDD (Hard Disk Drive) Password can be registered in the BIOS

Setup. If you forget your HDD Password, TOSHIBA will NOT be able to
assist you, and your HDD will be rendered COMPLETELY and
PERMANENTLY INOPERABLE. TOSHIBA will NOT be held
responsible for any loss of any data, any loss of use or access to your
HDD, or for any other losses to you or any other person or organization
that result from the loss of access to your HDD. If you can’t accept this
risk, don’t register the HDD Password.

TOSHIBA Face
Recognition

TOSHIBA Face Recognition uses a face
verification library to verify the face data of users
when they log in to Windows. If the verification is
successful, the user will be logged into Windows
automatically. The user can thus avoid having to
enter a password or the like, which makes the
login process easier.

Bluetooth Stack for
Windows

®

by

Toshiba

This software enables communication between
the computer and external Bluetooth devices such
as printers and mobile phones.

Bluetooth functions cannot be used in models that do not have a Bluetooth
module installed.

TOSHIBA Disc
Creator

You can create CD/DVDs in several formats
including audio CDs that can be played on a
standard stereo CD player and data CDs or DVDs
to store multimedia and/or document files on your
hard disk drive. This software can be used on a
model with the CD-RW/DVD-ROM drive,
DVD-R/-RW drive, DVD±R/±RW drive and DVD
Super Multi Double Layer drive.

To run TOSHIBA Disc Creator, click then
select All Programs, TOSHIBA, CD&DVD

Applications, and then click Disc Creator.

TOSHIBA
ConfigFree

ConfigFree is a suite of utilit i es to allow easy
control of communication device and network
connections. ConfigFree also allows you to find
communication problems and create profiles for
easy switching between location and
communication networks.

T o run ConfigFree, click , select All Programs,
TOSHIBA and then click ConfigFree.

1-14 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

Windows Mobility
Center

This section describes the Windows Mobility
Center. Mobility Center is a utility for accessing
several mobile PC settings quickly in one window.
A maximum of eight tiles are prepared as the
operating system default. Two additional tiles are
also added to your Mobility Center. Installing the
“TOSHIBA Extended Tiles for Windows Mobility
Center” package will add the following functions.

■ Lock Computer: Lock your computer without

turning it off.

■ TOSHIBA Assist: Open the TOSHIBA Assist

if it is already installed in your computer.

TOSHIBA USB
Sleep and Charge
Utility

This utility is able to either enable or disable the
USB Sleep and Charge function.

This utility shows the positions of USB ports that
support the USB Sleep and Charge function and
displays the battery’s remaining capacity.

To start this utility, click Start -> All Programs ->

TOSHIBA -> Utilities -> USB Sleep and
Charge.

TOSHIBA HDD/SSD
Alert

The TOSHIBA HDD/SSD Alert includes wizard
functions to monitor the Disk Drive operating
status and execute the system backup.

TOSHIBA eco Utility TOSHIBA eco Utility helps you monitor your

power savings by showing approximate real time
power consumption. Furthermore, it shows
approximate accumulated power consumption
and approximate accumulated power savings
when using eco mode daily, weekly, and monthly.
You can track power savings by using eco mode
continuously.

User’s Manual 1-15

Satellite U500/U500D, Satellite Pro U500/U500D

Options

You can add a number of options to make your computer even more
powerful and convenient to use. Refer to Chapter 8, Optional Devices, for
details. The following options are available:

Memory expansion A 1GB, 2GB, or 4GB memory module can be

Depending on the model purchased you need to use either PC8500*
compatible DDRIII memory modules or PC6400* compatible DDRII
memory modules.

Contact your TOSHIBA dealer for details.

Battery pack An additional battery pack can be purchased from

AC Adaptor If you use your computer at more than one site

installed in the memory slot for a maximum of 8GB
system memory.

your TOSHIBA dealer. Use it as a spare to
increase your computer operating time.

frequently, it may be convenient to purchase an
additional AC adaptor for each site so you will not
have to carry the adaptor with you.

1-16 User’s Manual

The Grand Tour

This chapter identifies the various components of your computer.
Become familiar with each component before you operate the computer.

Front with the display closed

The following figure shows the computer’s front with its display panel in the
closed position.

1 2 34567

Satellite U500/U500D, Satellite Pro U500/U500D

Chapter 2

1. Multiple Digital Media Card Slot

2. Wireless Communication Switch

3. DC IN LED

4. Power LED

Figure 2-1 Front of the computer with display closed

1 Multiple Digital Media Card Slot

Supports SD/SDHC memory card, MMC, MEMORY STICK, MEMORY
STICK PRO and xD Picture card

2 Wireless Communication Switch

On

O

Slide this switch to the right of the computer to turn on the wireless
communication. Slide it to the left to turn off the functions.

User’s Manual 2-1

5. Battery LED

6. Bridge Media Slot LED

7. HDD/ODD/eSATA LED

Satellite U500/U500D, Satellite Pro U500/U500D

■ Turn Wi-Fi and Bluetooth functionalities off when near a person who

may have a cardiac pacemaker implant or other medical electric
device. Radio waves may affect pacemaker or medical device
operation, possibly resulting in serious injury. Follow the instruction of
your medical device when using any Wi-Fi or Bluetooth functionality.

■ Always turn off Wi-Fi or Bluetooth functionality if the computer is near

automatic control equipment or appliances such as automatic doors or
fire detectors. Radio waves can cause malfunction of such equipment,
possibly resulting in serious injury.

■ Do not use the Wi-Fi or Bluetooth functionalities near a microwave

oven or in areas subject to radio interference or magnetic fields.
Interference from a microwave oven or other source can disrupt Wi-Fi
or Bluetooth operation.

3 DC IN LED

The DC IN LED indicates the computer is connected to the AC adaptor
and it is plugged into an AC power source.

4Power LED

The Power indicator glows white when the computer is on. If you
select Sleep Mode from Turn Off Comput er, this indicator flashes
orange (one second on, two seconds off) while the computer enters
Sleep Mode.

5 Battery LED

The Battery indicator shows the condition of the battery’s charge:
White indicates a full charge, orange indicates that the battery is
charging and flashing orange indicates a low battery charge.
Refer to Chapter 6, Power and Power-Up Modes.

6 Bridge Media Slot LED

Multiple Digital Media Card Slot LED lights up when the Multiple Digital
Media Card Slot is accessed.

(Provided with some models)

7 HDD/ODD/eSATA LED

The HDD/ODD/eSATA indicator glows while the computer is
accessing a hard disk drive, optical disk drive, or eSATA-equipped
device.

2-2 User’s Manual

Left side

Satellite U500/U500D, Satellite Pro U500/U500D

The following figure shows the computer’s left side.

1

1. External Monitor Port*

2. Cooling Vents

3. HDMI*

4. eSATA and USB Combo Port

* Provided with some models.

Figure 2-2 The left side of the computer

2 3 4 5 6

7

8

5. ExpressCard Slot

6. Headphone (S/P DIF) Jack

7. Microphone Jack

8. Universal Serial Bus (USB 2.0) port

1 External Monitor Port

This 15-pin port lets you connect an external video display.
(Provided with some models.)

2 Cooling Vent s

Cooling vents help prevent the CPU from overheating.

Do not block the cooling vents. Keep foreign metal objects, such as
screws, staples and paper clips, out of the cooling vents. Foreign metal
objects can create a short circuit, which can cause damage and fire,
possibly resulting in serious injury.

3 HDMI

A jack enables connection of the application of High Definition
Multimedia Interface, such as DVD Player, LCD Monitor, LCD TV,
HDTV, Settop- Box and projector.

(Provided with some models)

4 eSATA and USB Combo Port

One eSATA/Universal Serial Bus (USB) combo port complies with
USB 2.0 standards, which enables data transfer speeds 40 times
faster than the USB 1.1 standards.

This combo port also enables a chain connection of USB-equipped or
eSATA-equipped devices to your computer through the port

User’s Manual 2-3

Satellite U500/U500D, Satellite Pro U500/U500D

5 ExpressCard Slot

This slot allows you to insert an ExpressCard. An ExpressCard is a
small, modular add-in card technology based on PCI Express and the
Universal Serial Bus (USB) interface. The max. transmission rate is

2.5Gbps. ExpressCard/34 and ExpressCard/54 types are supported.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the ExpressCard slot. Foreign metal objects can create a short circuit,
which can cause damage and fire, possibly resulting in serious injury.

6 Headphone (S/PDIF) Jack

This jack outputs analog audio signals. This jack can be used also as
S/P DIF jack and enables connection of optical digital correspondence
apparatus.

7 Microphone Jack

A 3.5 mm mini microphone jack enables connection of a
three-conductor mini jack for monaural microphone input.

8 Universal Serial Bus (USB 2.0) port

One Universal Serial Bus (USB) port complies with USB 2.0
standards.

2-4 User’s Manual

Right side

Satellite U500/U500D, Satellite Pro U500/U500D

The following figure shows the computer’s right side.

54321 6 7 8 9

10

1. ODD Indicator

2. Emergency Eject Hole

3. Eject Button

4. Optical Disk Drive

5. Universal Serial Bus (USB 2.0) port

* Provided with some models.

Figure 2-3 The right side of the computer

6. LAN Jack

7. Modem Jack*

8. DC IN Jack

9. Security Lock

10. Slot-Loading ODD*

1 ODD Indicator

The ODD indicator glows amber when the computer accesses the
optical disc drive.

2 Emergency Eject Hole

In the event that the disc drive becomes inexplicably locked or
stops responding press this button to force a manual ejection of
the ODD tray.

3 Eject Button

Press this button to open the ODD tray.

4 Optical Disc Drive (ODD)

The computer is configured with a DVD Super Multi (±R DL).
Some models are equipped with an optical disc drive.

5 Universal Serial Bus (USB 2.0) port

The Universal Serial Bus (USB) port complies with USB 2.0 standards,
which enables data transfer speeds 40 times faster than the USB 1.1
standards.

User’s Manual 2-5

Satellite U500/U500D, Satellite Pro U500/U500D

6 LAN Jack

This jack lets you connect to a LAN. The adaptor has built-in support
for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet
LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T). The LAN has two
indicators. Refer to Chapter 4, Operating Basics, for details.

■ Do not connect any cable other than a LAN cable to the LAN jack.

It could cause damage or malfunction.

■ Do not connect the LAN cable to a power supply. It could cause

damage or malfunction.

7 Modem Jack

The modem jack allows you to use a modular cable to connect the
modem directly to a telephone line. (Provided with some models)

■ Connection to any communication line other than an analog phone

could cause a computer system failure.

■ Connect the built-in modem only to ordinary analog phone lines.

■ Never connect the built-in modem to a digital line (ISDN).

■ Never ever connect the built-in modem to the digital connector on a

public telephone or to a digital private branch exchange (PBX).

■ Never connect the built-in modem to a key telephone system for

residences or offices.

■ Avoid using your computer modem with the telephone cable connected

during an electrical storm. There may be a remote risk of electric shock
from lightning.

8 DC IN Jack

The AC adaptor connects to this socket. Use only the model of AC
adaptor that comes with the computer. Using the wrong adaptor can
damage your computer.

9 Security Lock

A security cable attaches to this port. The optional security cable
anchors your computer to a desk or other large object to deter theft.

10 Slot-Loading ODD

Insert your CD/DVD into this slot.
(Provided with some models)

2-6 User’s Manual

Underside

The following figure shows the underside of the computer. Make sure the
display is closed before turning over your computer.

Satellite U500/U500D, Satellite Pro U500/U500D

1

2

4

53
6

7

1. Wireless LAN Module cover

2. Cooling Vents

3. Battery Release Latch

4. HDD/Memory Module cover

Figure 2-4 The underside of the computer

5. Battery Pack Lock

6. Battery Pack

7. SIM card slot* (Under the
battery pack)

1 Wireless LAN Module Cover

This cover protects the Wireless LAN module.

2 Cooling Vents

Cooling vents help prevent the CPU from overheating.

3 Battery Release Latch

Slide and hold this latch to release the battery pack for removal. For
detailed information on removing the battery pack, refer to Chapter 6,

Power and Power-Up Modes.

4 Hard Disk and Memory Module Cover

This cover protects the hard disk and the memory module. Refer to the

Memory expansion section in Chapter 8, Optional Devices.

5 Battery Pack Lock

Slide this lock to prepare the battery pack for removal.

User’s Manual 2-7

Satellite U500/U500D, Satellite Pro U500/U500D

6 Battery Pack

The battery pack powers the computer when the AC adaptor is not
connected. For detailed information on the battery pack, refer to
Chapter 6, Power and Power-Up Modes.

7 SIM card slot

Located under the battery pack, the SIM card slot allows you install a
standard 25mm Subscriber Identity Module (SIM) into your computer.

(Provided with some models)

2-8 User’s Manual

Front with the display open

This section shows the front of the computer with the display open. Refer to
the appropriate illustration for details. T o open the display , lift the front of the
display. Position the display at a comfortable viewing angle.

Satellite U500/U500D, Satellite Pro U500/U500D

9

8

11

13
12

6
5

4
3
2

1. TouchPad Control Buttons

2. Fingerprint Sensor*

3. TouchPad

4. TouchPad On/Off button

5. Speakers

6. Power Button

7. Web Camera*

8. Web Camera LED*

9. Wireless Antenna* (not shown)

* Provided with some models.

7

10

14
15
16
17
18

5

1

10. Built-in Microphone*

11. Display Screen

12. ECO Button

13. CD/DVD Button

14. Play/Pause Button

15. Previous Button

16. Next Button

17. Illumination ON-OFF or Mute

18. Volume Button

Figure 2-5 The front of the computer with the display open

Please handle your computer carefully to avoid scratching or damaging the
surface.

User’s Manual 2-9

Satellite U500/U500D, Satellite Pro U500/U500D

1 TouchPad Control Buttons

These let you select menu items or manipulate text and graphics
designated by the on-screen pointer. Refer to the Using the TouchPad
section in Chapter 4, Operating Basics.

2 Fingerprint Sensor

Just by swiping the finger against the fingerprint sensor, the following
functions will be enabled: Log-on to Windows and access a
security-enabled homepage through IE (Internet Explorer) Files and
folders can be encrypted/decrypted and third party access to them
prevented. Disable the password-protected screensaver when
returning from power-saving (Sleep) mode. System boot
authentication and Single Touch Boot feature. Authentication of the
User Password and Hard Disk Drive Password when booting up the
computer. Refer to the Using the fingerprint sensor section in
Chapter 4, Operating Basics.

(Provided with some models)

3TouchPad

A T ouchPad located in the centre of the palm rest is used to control the
on-screen pointer.

4 TouchPad On/Off button

Turns the TouchPad ON/OFF.

5 Speakers

The speakers emit sound generated by your software as well as audio
alarms, such as low battery condition, generated by the system.

6Power Button

Turns the computer on and off and puts it into Hibernation mode and
wakes it up from Sleep mode.

7Web Camera

Takes your picture or sends your image to web contacts.
(Provided with some models)

8 Web Camera LED

Web Camera LED indicates web camera is working or not.
(Provided with some models)

9 Wireless Antenna (WLAN, 3G)

Some computers in this series are equipped with a WLAN or 3G
antenna.
(Provided with some models)

2-10 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

10 Built-in microphone

The Microphone is used with the Web Camera to talk to other Web
Camera users and to record messages on windows media.

(Provided with some models)

11 Display Screen

The LCD displays high-contrast text and graphics. Refer to
Appendix B, Display Controller. When the computer operates on the
AC adaptor the display screen’s image will be somewhat brighter than
when it operates on battery power. The lower brightness level is
intended to save battery power.

12 ECO Button

Press this button to change the TOSHIBA ECO utility. This button
changes “On” and “Off” of ECO Mode. When ECO Mode is “On”, the
icon turns green. When ECO Mode is “Off”, the icon turns gray.

13 CD/ DVD Button

Pressing this button will launch an applica tio n program that allows for
playing of CDs or DVDs.

The application that is launched differs by model: Windows Media
Player/TOSHIBA DVD PLAYER.

(Provided with some models)

14 Play/Pause Button

Press this button to begin playing an audio CD, a DVD movie or digital
audio file. This button also acts as a Pause button.

(Provided with some models)

15 Previous Button

Skips backwards to the previous track, chapter or digital file. Refer to
Chapter 4, Operating Basics, for details.

(Provided with some models)

16 Next Button

Skips forward to the next track, chapter or digital file.
Refer to Chapter 4, Operating Basics, for details.

(Provided with some models)

17 Illumination ON-OFF or Mute

Press this button to turn the LED backlight on or off or press this
button to mute the volume. This function is depending on the model
purchased.

(Provided with some models)

18 Volume Button

Press (+} to increase or (-) to decrease the volume.

User’s Manual 2-11

Satellite U500/U500D, Satellite Pro U500/U500D

Optical Disc Drive

An ATAPI interface controller is used for optical disc operation. When the
computer is accessing an optical disc, an indicator on the drive glows.

Region codes for DVD drive and media

Optical disc drive and their associated media are manufactured according
to the specifications of six marketing regions. When you purchase
DVDVideo, make sure it matches your drive, otherwise it will not play
properly.

Code Region

1 Canada, United States
2 Japan, Europe, South Africa, Middle East
3 Southeast Asia, East Asia
4 Australia, New Zealand, Pacific Islands, Central America,

5 Russia, Indian Subcontinent, Africa, North Korea, Mongolia
6 China

South America, Caribbean

Writable discs

This section describes the types of writable CD discs. Check the
specifications of your drive for the type of discs it can write. Refer to
Chapter 4, Operating Basics.

CDs

■ CD-R discs can be written only once. The recorded data cannot be

erased or changed.

■ CD-RW discs can be recorded more than once. Use either 1, 2, or

4 multi speed CD-RW discs or high-speed 4- to 10-speed discs. The
write speed of the ultra-speed CD-RW discs is a maximum of 24-speed.

2-12 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

DVD Super Multi Double La yer drive

The full-size DVD Super Multi (±R DL) drive module lets you record data to
rewritable CD/DVDs as well as run either 12 cm (4.72”) or 8cm (3.15”)
CD/DVDs at Tray ODD and 12 cm (4.72”) CD/DVDs at slot ODD without
using an adaptor.

The read speed is slower at the center of a disc and faster at the outer
edge.

DVD read 8 speed (maximum)
DVD-R write 8 speed (maximum)
DVD-R DL write 4 speed (maximum)
DVD-RW write 6 speed (maximum)
DVD+R write 8 speed (maximum)
DVD+R DL write 4 speed (maximum)
DVD+RW write 8 speed (maximum)
DVD-RAM write 5 speed (maximum)
CD read 24 speed (maximum)
CD-R write 24 speed (maximum)
CD-RW write 16 speed (maximum, high-speed media)

Use only round standard (12 cm) discs with this slot-loading optical drive.
Any other size or shape disc may not be able to be removed from the slot
and may damage the system as well as the disc.

AC adaptor

The AC adaptor converts AC power to DC power and reduces the voltage
supplied to the computer. It can automatically adjust to any voltage from
100 to 240 volts and to a frequency of either 50 or 60 hertz, enabling you to
use the computer in almost any country/region.

To recharge the battery, simply connect the AC adaptor to a power source
and the computer. Refer to Chapter 6, Power and Power-Up Modes, for
details.

User’s Manual 2-13

Satellite U500/U500D, Satellite Pro U500/U500D

Figure 2-6 The AC adaptor

■ Depending on the model in question, either a 2-pin or 3-pin adaptor/

power lead will be bundled with the computer.

■ Do not use a 3-pin to 2-pin conversion plug.

■ The supplied power cord conforms to safety rules and regulations in

the region the product is bought and should not be used outside of this
region. In order to use the adaptor/computer in other regions, you
should please buy a power cord that conforms to the safety rules and
regulations in that particular region.

Always use the TOSHIBA AC adaptor that was included with your
computer, or use AC adaptors specified by TOSHIBA to avoid any risk of
fire or other damage to the computer. Use of an incompatible AC adaptor
could cause fire or damage to the computer possibly resulting in serious
injury. TOSHIBA assumes no liability for any damage caused by use of an
incompatible adaptor.

2-14 User’s Manual

Getting Started

This chapter provides basic information to get you started using your
computer. It covers the following topics:

■ All users should be sure to read the section Starting up for the first time.

■ Be sure to read the enclosed Instruction Manual for Safety and Comfort

for information on the safe and proper use of this computer. It is
intended to help you be more comfortable and productive while using a
notebook computer. By following the recommendations in it you may
reduce your chance of developing a painful or disabling injury to your
hand, arms, shoulders or neck.

■ Connecting the AC adaptor

■ Opening the display

■ Turning on the power

■ Windows® 7 setup

■ Turning off the power

■ Restarting the computer

■ System Recovery Options

■ System Recovery Options and Restoring the pre-installed software

Satellite U500/U500D, Satellite Pro U500/U500D

Chapter 3

■ Use a virus-check program and make sure it is updated regularly.

■ Never format storage media without checking its content - formatting

destroys all stored data.

■ It is a good idea to periodically back up the internal hard disk drive or

other main storage device to external media. General storage media is
not durable or stable over long periods of time and under certain
conditions may result in data loss.

■ Before you install a device or application, save any data in memory to

the hard disk drive or other storage media. Failure to do so may result
in the loss of data.

User’s Manual 3-1

Satellite U500/U500D, Satellite Pro U500/U500D

Connecting the AC adaptor

Attach the AC adaptor when you need to charge the battery or you want to
operate from AC power. It is also the fastest way to get started, because
the battery pack will need to be charged before you can operate from
battery power.

The AC adaptor can be connected to any power source supplying from
100 to 240 volts and 50 or 60 hertz. For details on using the AC adaptor to
charge the battery pack, refer to Chapter 6, Power and Power-Up Modes.

■ Always use the TOSHIBA AC adaptor that was included with your

computer or use AC adaptors specified by TOSHIBA to avoid any risk
of fire or other damage to the computer. Use of an incompatible AC
adaptor could cause fire or damage to the computer possibly resulting
in serious injury. T OSHIBA assumes no liability for any damage caused
by use of an incompatible adaptor.

■ Never plug the AC adaptor into a power source that does not

correspond to both the voltage and the frequency specified on the
regulatory label of the unit. Failure to do so could result in a fire or
electric shock, possibly resulting in serious injury.

■ Always use or purchase power cables that comply with the legal

voltage and frequency specifications and requirements in the country of
use. Failure to do so could result in a fire or electric shock, possibly
resulting in serious injury.

■ The supplied power cord conforms to safety rules and regulations in

the region the product is bought and should not be used outside this
region. For use in other regions, please buy power cords that conform
to safety rules and regulations in the particular region.

■ Do not use a 3-pin to 2-pin conversion plug.

■ When you connect the AC adaptor to the computer, always follow the

steps in the exact order as described in the User’s Manual. Connecting
the power cable to a live electrical outlet should be the last step
otherwise the adaptor DC output plug could hold an electrical charge
and cause an electrical shock or minor bodily injury when touched.
As a general safety precaution, avoid touching any metal parts.

■ Never place your computer or AC adaptor on a wooden surface,

furniture, or any other surface that could be marred by exposure to heat
since the computer base and AC adaptor’s surface increase in
temperature during normal use.

■ Always place your computer or AC adaptor on a flat and hard surface

that is resistant to heat damage.Refer to the enclosed Instruction
Manual for Safety and Comfort for detailed precautions and handling
instructions.

3-2 User’s Manual

Satellite U500/U500D, Satellite Pro U500/U500D

1. Connect the power cord to the AC adaptor.

Figure 3-1 Connecting the power cord to the AC adaptor

Enter a 2-pin or 3-pin adaptor/cord will be included with the computer
depending on the model.

2. Connect the AC adaptor’s DC output plug to the DC IN 19V jack on the
right side of the computer.

Figure 3-2 Connecting the adaptor to the computer

3. Plug the power cord into a live wall outlet.

User’s Manual 3-3

Satellite U500/U500D, Satellite Pro U500/U500D

Opening the display

The display panel can be rotated in a wide range of angles for optimal
viewing.

Lift the panel up and adjust it to the best viewing angle for you.

Use reasonable care when opening and closing the display panel.
Opening it vigorously or slamming it shut could damage the computer.

Figure 3-3 Opening the display

■ When opening the panel, please be careful not to force it beyond the

point where it moves easily.

■ Be careful not to open the display panel too far as this could put stress

on the display panel’s hinges and cause damage.

■ Do not press or push on the display panel.

■ Do not lift the computer by the display panel.

■ Do not close the display panel with pens or any other objects left in

between the display panel and the keyboard.

■ When opening or closing the display panel, place one hand on the

palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel (Do not use excessive force
when opening or closing the display panel).

3-4 User’s Manual

Turning on the power

This section describes how to turn on the power.

Satellite U500/U500D, Satellite Pro U500/U500D

After you turn on the power for the first time, do not turn it off until you have
set up the operating system. Refer to the section Windows

Press and hold the computer’s power button for two or three seconds.

Windows® 7 setup

When you first turn on the power, the computer’s initial screen is the
Windows

Follow the on-screen directions.

®

Figure 3-4 Turning on the power

7 Startup Screen Logo.

®

7 setup.

Be sure to read the Windows End User License Agreement display
carefully.

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Turning off the power

The power can be turned off in one of the following modes: Shut down
(Boot), Hibernation or Sleep Mode.

Shut Down mode (Boot mode)

When you turn off the power in Shut Down mode no data is saved and the
computer will boot to the operating system’s main screen.

1. If you have entered data, save it to the hard disk.

2. Make sure all disk (disc) activity has stopped, then remove the
CD/DVDs.

Make sure the Disk LED indicator is off. If you turn off the power while a
disk (disc) is being accessed, you can lose data or damage the disk (disc).

3. Click then click the Shut down button ( ) located in the
Start Menu to turn off your system.

4. Turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. W ait a moment
to let all capacitors fully discharge.

Sleep Mode

If you have to interrupt your work, you can turn off the power without exiting
from your software. Data is maintained in the computer’s main memory.
When you turn on the power again, you can continue working right where
you left off.

When you have to turn off your computer aboard an aircraft or in places
where electronic devices are regulated or controlled, always completely
shut down the computer. This includes turning off any wireless
communication switches or devices, and canceling settings that reactivate
the computer automatically, such as a timer recording function. Failure to
completely shut down the computer in this way could allow the operating
system to reactivate and run pre-programmed tasks or preserve unsaved
data, which could interfere with aviation or other systems, possibly causing
serious injury.

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■ When the AC adaptor is connected, the computer will go into Sleep

Mode according to the settings in the Power Options.

■ T o restore operation from Sleep Mode, press the power button or press

any key. The latter action works only if Wake-up on Keyboard is
enabled in HW Setup.

■ If the computer automatically enters Sleep Mode while a network

application is active, the application might not be restored when the
computer wakes up from Sleep Mode.

■ To prevent the computer from automatically entering Sleep Mode,

disable Sleep Mode in the Power Options. That action, however, will
nullify the computer’s Energy Star compliance.

■ Before entering Sleep Mode, be sure to save your data.

■ Do not install or remove a memory module while the computer is in

Sleep Mode. The computer or the module could be damaged.

■ Do not remove the battery pack while the computer is in Sleep Mode

(unless the computer is connected to an AC power source).
Data in memory will be lost.

Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:

■ Restores the previous working environment more rapidly than does

Hibernation Mode.

■ Saves power by shutting down the system when the computer receives

no input or hardware access for the duration set by the System Sleep
Mode feature.

■ You can use the panel power off feature.

Entering Sleep Mode

You can enter Sleep Mode in one of three ways:

■ Click ( ) then click the arrow button ( ) located in the power

management button ( ). From the menu, choose Sleep.
Please note that this feature must be enabled within Power Options

( ) to access it, click Control Panel -> System and Security ->
Power Options.

When you turn the power back on, you can continue where you left when
you shut down the computer.

You can also enable Sleep Mode by pressing Fn + F3. Refer to Chapter 5,

The Keyboard, for details.

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■ When the computer is shut down in Sleep Mode, the power indicator

flashes orange.

■ If you are operating the computer on battery power, you can lengthen

the operating time by turning it off into Hibernation Mode, as Sleep
Mode consumes more power.

Sleep Mode limitations

Sleep Mode will not function under the following conditions:

■ Power is turned back on immediately after shutting down.

■ Memory circuits are exposed to static electricity or electrical noise.

Hibernation Mode

The hibernation feature saves the contents of memory to the hard disk
when the computer is turned off. The next time the computer is turned on,
the previous state is restored. The hibernation feature does not save the
status of peripheral devices.

■ Save your data. While entering Hibernation Mode, the computer saves

the contents of memory to the HDD. However, for safety sake, it is best
to save your data manually.

■ Data will be lost if you remove the battery or disconnect the AC adaptor

before the save is completed. Wait for the disk indicator to go out.

■ Do not install or remove a memory module while the computer is in

Hibernation Mode. Data will be lost.

Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:

■ Saves data to the hard disk when the computer automatically shut s

down because of a low battery.

■ Y ou can return to your pre vious working environment imm ediately when

you turn on the computer.

■ Saves power by shutting down the system when the computer receives

no input or hardware access for the duration set by the System
hibernate feature.

■ You can use the panel power off feature.

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Starting Hibernation Mode

You can also enable Hibernation Mode by pressing Fn + F4. Refer to
Chapter 5, The Keyboard, for details.

To enter Hibernation Mode, follow the steps below.

1. Click .

2. Click the arrow icon ( ) located in the power management button

().

3. From the pull down menu, select Hibernate.

Automatic Hibernation Mode

The computer will enter Hibernation mode automatically whe n you press
the power button or close the Display Screen. First, however, make the
appropriate settings according to the steps below.

1. Open the Control Panel.

2. Open System and Security and open Power Options.

3. Select the Choose what the power button in the menu in the left.

4. Enable the desired Hibernation settings for When I press the power

button and When I close the lid.

5. Click the Save changes button.

Data saving in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer takes a
moment to save current memory data to the hard disk. During this time,
the disk indicator will light.

After you turn off the computer and memory is saved to the hard disk,
turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. Wait a moment
to let all capacitors fully discharge.

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Restarting the computer

Certain conditions require that you reset the system. For example, if:

■ You change certain computer settings.

■ An error occurs and the computer does not respond to your keyboard

commands.

■ There are three ways to reset the computer system:

1. Click ( ) then click the arrow button ( ) located in the power
management button ( ), and select Restart from menu.

2. Press Ctrl + Alt + Del to display the menu window, then select Restart
from the Shut down options.

3. Press the power button an d hold it down for five seconds. Once the
computer has turned itself off, wait between ten and fifteen seconds
before turning it on again with the power button.

System Recovery Options and restoring the pre-installed software

About 1.5GB hidden partition is allocated on the hard drive for the System
Recovery Options.

The System Recovery Options feature will be unusable if this partition is
deleted.

System Recovery Options

The System Recovery Options feature is installed on the hard disk when
shipped from the factory. The System Recovery Options menu includes
some tools to repair startup problems, run diagnostics or restore the
system.

You can see the more information about “Startup Repair” in “Windows Help
and Support” content.

The System Recovery Options can also be run manually to repair
problems.

The procedure is as follows. Follow the instructions shown on the onscreen
menu.

1. Turn off the computer.

2. While holding the F8 key, turn the computer on.

3. The Advanced Boot Options menu will be displayed.
Use the arrow keys to select Repair Your Computer and press Enter.

4. Follow the on-screen instructions.

Check your Windows® manual for more information on backing up your
system (including the system image backup feature).

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Restoring the pre-installed Software

Depending on the model you purchased, different ways for restoring the
pre-installed software are offered:

■ Creating optical Recovery Discs and restoring the pre-installed software

from them

■ Restoring the pre-installed software from the Recovery hard disk drive

■ Ordering Recovery Discs from TOSHIBA and restoring the pre-installed

software from them*

* Please note that this service is not free-of-charge.

Creating Optical Recovery Discs

This section describes how to create Recovery Discs.

■ Be sure to connect the AC adaptor when you create Recovery Discs.

■ Be sure to close all other software programs except the Recovery

Media Creator.

■ Do not run software such as screen savers which can put a heavy load

on the CPU.

■ Operate the computer at full power.

■ Do not use power-saving features.

■ Do not write to the disc when the virus check software is running. Wait

for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.

■ Do not use utilities, including those intended to enhance hard disk

drive access speed. They may cause unstable operation and
damage data.

■ Do not shut down/log off or Sleep/Hibernate while writing or rewritin g

the disc.

■ Set the computer on a level surface and avoid places subjected to

vibrations such as airplanes, trains or cars.

■ Do not place your computer on unstable tables or any other unstable

surfaces.

A recovery image of the software on your computer is stored on the hard
disk drive, and can be copied to DVD media by using the following steps:

1. Have a blank DVD media ready.

2. The application will allow you to choose from a variety of different media

onto which the recovery image can be copied including DVD-R,
DVD-RW, DVD+R, DVD+RW.

Please note that some of the above media may not be compatible with the
optical disc drive installed into your computer. You should therefore verify
the optical disc drive supports the blank media you have chosen before
proceeding.

3. Turn on your computer and allow it to load the Windows® 7 operating

system from the hard disk drive as normal.

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4. Insert the first blank media into the optical disc drive tray.

5. Double click the Recovery Media Creator icon on the Windows
desktop, or select the application from Start Menu.

6. After Recovery Media Creator starts, select the type of media and the
title you wish to copy, and then click the Create button.

7. Follow the on-screen instructions.

Your Recovery Discs will be created.

Restoring the pre-installed software from your created
Recovery Discs

If the pre-installed files are damaged, you are able to use the Recovery
Discs you have created to restore the computer to the state it was in when
you originally received it. To perfo rm th is restoration, follow the steps
below:

When the sound mute feature has been activated by pressing the
Fn + ESC key, be sure to disable this to allow sounds to be heard before
starting the restore process. Please refer to Chapter 5, The Keyboard, for
further details.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Load the Recovery Discs into the opt ical disc drive and turn off the
computer’s power.

2. While holding down F12 key on the keyboard, turn on your computer ­when the

3. Use the cursors key to select the CD-ROM icon from the menu. Please
refer to the Boot Priority section in Chapter 7, HW Setup, for further
information.

4. A menu will be displayed from which you should follow the on-screen
instructions.

TOSHIBA logo screen appears, release the F12 key.

®

7

Restoring the pre-installed software from the Recovery
hard disk drive

On your Data drive you may find a folder “HDDRecovery”. This folder
stores files which can be used to recover your system to the originally
installed factory state.

If you subsequently set up your hard disk drive again, do not change,
delete or add partitions in a manner other than specified in the manual,
otherwise you may find that space for the required software is not available.

In addition, if you use a third-party partitioning program to reconfigure the
partitions on your hard disk drive, you may find that it becomes impossible
to setup your computer.

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When the sound mute feature has been activated by pressing the
Fn + ESC key, be sure to disable this to allow sounds to be heard before
starting the restore process. Please refer to Chapter 5, The Keyboard, for
further details.

Be sure to connect the AC adaptor, otherwise you may run out of battery
during the recovery process.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Turn off the computer.

2. Turn on the computer and when the TOSHIBA screen appears

repeatedly press the F8 key.

3. The Advanced Boot Options menu will be displayed.

Use the arrow keys to select Repair Your Computer and press
ENTER.

4. Select your preferred keyboard layout and press Next.

5. To access the recovery process please log on as an enabled user with

sufficent rights.

6. Click TOSHIBA HDD Recovery on the System Recovery Options

screen.

7. Follow the on-screen instructions on the TOSHIBA HDD Recovery

dialog.

The computer will be restored to its factory state.

Please set your BIOS to default before you recover your computer to the
factory state!

Ordering Recovery Discs from TOSHIBA*

You can order Product Recovery discs for your notebook from the
TOSHIBA Europe Backup Media Online Shop.

* Please note that this service is not free-of-charge.

1. Visit https://backupmedia.toshiba.eu on the Internet.

2. Follow the on-screen instructions.
You will receive your Recovery Discs within two weeks after placing your

order.

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Restoring the pre-installed software from your ordered
Recovery Discs

If the pre-installed files are damaged, you are able to use the Recovery
Discs you have ordered to restore the computer to the state it was in when
you originally received it. To perfo rm th is restoration, follow the steps
below:

When the sound mute feature has been activated by pressing the
Fn + ESC key, be sure to disable this to allow sounds to be heard before
starting the restore process. Please refer to Chapter 5, The Keyboard, for
further details.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Load the Recovery Discs into the opt ical disc drive and turn off the
computer’s power.

2. While holding down F12 key on the keyboard, turn on your computer ­when the

3. Use the cursors key to select the CD-ROM icon from the menu. Please
refer to the Boot Priority section in Chapter 7, HW Setup, for further
information.

4. A menu will be displayed from which you should follow the on-screen
instructions.

TOSHIBA logo screen appears, release the F12 key.

3-14 User’s Manual

Operating Basics

This chapter gives information on basic operations including using the
TouchPad, optical media drives, sound system, modem, the wireless LAN
and LAN. It also provides tips on caring for your computer.

Using the TouchPad

To use the TouchPad, simply touch and move your finger tip across it in the
direction you want the on-screen pointer to go.

Satellite U500/U500D, Satellite Pro U500/U500D

Chapter 4

2

1

1. TouchPad Control Buttons 2. TouchPad

Figure 4-1 TouchPad and TouchPad control buttons

Two buttons below the keyboard are used like the buttons on a mouse
pointer. Press the left button to select a menu item or to manipulate text or
graphics designated by the pointer. Press the right button to display a menu
or other function depending on the software you are using.

Do not press on the TouchPad too hard or press a sharp object such as a
ball point pen against the TouchPad. The TouchPad could be damaged.

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Satellite U500/U500D, Satellite Pro U500/U500D

For some functions, you can tap the TouchPad instead of pressing a control
button.

Click: Tap the TouchPad once
Double-click: Tap the TouchPad twice
Drag and drop:

1. Hold down the left control button and move the cursor to drag the item
you want to move.

2. Lift your finger to drop the item where you want it.

Scroll:

Vertical: Move your finger up or down the right edge of the TouchPad.
Horizontal: Move your finger left or right along the bottom edge of the

TouchPad.

Using the fingerprint sensor

Depending on the model purchased there is installed a fingeprint utility for
the purpose of enrolling and recognizing fingerprints. By enrolling the ID
and password to the fingerprint authentication device, it is no longer
necessary to input the password from the keyboard. Just by swiping the
finger against the fingerprint sensor, the following functions will be enabled:

■ Logon to Windows and access a security-enabled homepage through

IE (Internet Explorer).

■ Files and folders can be encrypted/decrypted and third party access to

them prevented.

■ Disable the password-protected screen-saver when returning from

power-saving (Sleep) mode.

■ Pre-OS feature and Single Sign-On feature.

■ Authentication of the User Password and Hard Disk Password when

booting up the computer.

To “swipe” refers to the action of reading a fingerprint using the fingerprint
sensor.

How to swipe the finger

Using the following steps when swiping fingers for fingerprint registration or
authentication will help to minimize authentication failures:

1. Align the first joint of the finger to the center of the sensor. Lightly touch
the sensor and swipe finger levelly towards you.

2. While lightly touching the sensor, swipe the finger towards you until the
sensor surface becomes visible.

3. Ensure the center of the fingerprint is on the sensor when swiping the
finger.

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Figure 4-2 Slide the finger over the recognition sensor

■ Avoid swiping with the finger st iff or pressed-on too hard:

Fingerprint reading may fail if the center of the fingerprint is not
touching on the sensor, or when finger is swiped while pressing hard.
Make sure that the center of the fingerprint is touching the sensor
before swiping.

■ Confirm the center of the fingerprint whirl before swiping:

The thumb’s fingerprint has a bigger whirl, which is prone to
misalignment and distortions. This will cause difficulty in registration
and a drop in the authentication success rate. Always confirm the
center of the fingerprint whirl so that it is swiped along the centerline of
the sensor.

■ When fingerprint reading is not successful:

There is a possibility of authentication failures if the finger is swiped too
quickly or too slowly. Follow the onscreen instructions to adjust the
speed of the swipe.

Points to note about the fingerprint sensor

Failure to follow these guidelines might result in (1) damage to the sensor
or cause sensor failure, (2) finger recognition problems, or lower finger
recognition success rate.

■ Do not scratch or poke the sensor with your nails or any hard or sharp

objects.

■ Do not press the sensor strongly.

■ Do not touch the sensor with a wet finger or any wet objects. Keep

sensor surface dry and free of water vapor.

■ Do not touch the sensor with a soiled finger. Minute foreign particles on

a soiled or dirty finger may scratch the sensor.

■ Do not paste stickers or write on the sensor.

■ Do not touch the sensor with a finger or any object with built-up static

electricity.

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Observe the following before you place your finger on the sensor whether
for fingerprint enrollment/registration or recognition.

■ Wash and dry your hands thoroughly.

■ Remove static electricity from your fingers by touching any metal

surface. Static electricity is a common cause of sensor failures,
especially when the weather is dry.

■ Clean the sensor with a lint-free cloth. Do not use detergent to clean the

sensor.

■ Avoid the following finger conditions for enrollment or recognition as

they may result in fingerprint enrollment errors or a drop in the
fingerprint recognition success rate

■ Soaked or swollen finger (e.g. after taking bath)

■ Injured finger

■ Wet finger

■ Soiled or oily finger

■ Extremely dry skin condition on finger

Observe the following to improve th e fi ng e r p ri nt reco gn i ti o n success rate.

■ Enroll two or more fingers.

■ Enroll additional fingers if recognition failure occurs often using enrolled

fingers.

■ Check your finger condition. Changed conditions, such as injured,

rough, extremely dry, wet, soiled, dirty, oily, soaked, swollen fingers,
may lower the recognition success rate. Also if the fingerprint is worn
down or the finger becomes thinner or fatter, the recognition success
rate may be lowered.

■ The fingerprint for each finger is different and unique. Please ensure

that only the registered or enrolled fingerprint or fingerprints are used
for identification.

■ Check sliding position and speed.

■ The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint. However, there may be instances where
certain users are unable to register their fingerprints due to insufficient
unique characteristics in their fingerprints.

■ The recognition success rate may differ from user to user.

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Fingerprint sensor limitations

■ The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint.

■ A warning message will be displayed when recognition is abnormal or

recognition is not successful within a fixed duration.

■ The recognition success rate may differ from user to user.

■ Toshiba does not guarantee that this fingerprint recognition technology

will be error-free.

■ Toshiba does not guarantee that the fingerprint sensor will recognize

the enrolled user or accurately screen out unauthorized users at all
times. Toshiba is not liable for any failure or damage that might arise out
of the use of this fingerprint recognition software or utility.

Points to note about the fingerprint utility

■ If Windows® 7’s file encryption function EFS (Encryption File System) is

used to encrypt a file, the file cannot be further encrypted using the
encryption function of this software.

■ You can back up the fingerprint data or the information registered to

Automatic password input in IE.

■ Please use Import/Export on TOSHIBA Fingerprint Utility main menu.

■ Please also refer to the fingerprint utility Help file for more information.

You can start it using the following method:

■ Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA

Fingerprint Utility. The main screen is displayed. Click “?” in the

lower left corner of the screen.

Set up procedure

Please use the following procedure when first using fingerprint
authentication.

Fingerprint registration

Enroll the required authentication data using the Fingerprints Enrollment
Wizard.

■ The fingerprint authentication uses the same Windows logon ID and

password. If the Windows logon password has not been setup, please
do so before registration.

■ This sensor has memory space for at least 20 fingerprint patterns. You

might be able to register more fingerprint patterns depending on the
sensor memory usage.

1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA
Fingerprint Utility. Or double click the icon in the Task Bar.

2. The Enter Windows Password screen is displayed. Enter a password
into the Enter Windows Password field. Click Next.

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3. The Enroll screen is displayed. Click the non-enrolled finger icon above
the finger and click Next.

4. The note for enrollment operation screen is displayed. Confirm the
message and click Next.

5. The Scanning Practice screen is displayed. You can practice swiping
your finger. When you have finished practicing swiping your finger, click
Next.

6. The last step for enrollment screen is displayed. Swipe three times with
the same finger. If scan of fingerprint succeeds, “ Enrollment
succeed. Do you want to save this template?” will show ,
click “OK”.

7. In case of fing er injury or authentication failure, it is recommended that
another fingerprint also be enrolled. The following message will be
displayed: [Strongly recommended to do one more enroll.]
Click OK and repeat steps 3, 4, 5 and 6 with another finger.

How to delete the fingerprint data

Saved fingerprint data is stored in the Non-volatile memory inside the
fingerprint sensor. If you hand over the PC to others, or dispose of it, the
following operations are recommended.

1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA
Fingerprint Utility.

2. The TOSHIBA Fingerprint Utility main menu is displayed.

3. “Are you sure you want to delete this template?” will be
displayed on screen, click OK button. If you want to delete the other
fingerprints, repeat step 2, 3.

■ To delete for al l user’s fingerprints:

1. Click “Run as administrator” in lower left. If UAC setting for
Windows is off, this button will not appear.

2. User Account Control window is displayed when you click a Run
as administrator. Select Allow on User Account Control window.

3. Swipe your enrolled finger.

4. Click Fingerprint control.

5. Click Delete All button in the lower right.

6. “Are you sure you want to delete all
fingerprints?” will be displayed on screen, click OK button.

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Windows logon via fingerprint authentication

In place of the usual Windows logon by ID and password, fingerprint
authentication also allows logon to Windows.

This is useful especially when many users are using the PCs, as user
selection can be skipped.

Fingerprint authentication procedure

1. Start up the computer.

2. The Logon Authorization screen is displayed. Choose any of the
enrolled fingers and swipe the fingerprint on the sensor. If
authentication is successful, the user will be logged on to Windows.

■ If the fingerprint authentication fails, please logon using the Windows

logon password.

■ Please logon using the Windows logon password if the fingerprint

authentication failed for five times. To logon using the Windows logon
password, enter the Windows logon password at the [Welcome] screen
as normal.

■ A warning message will be displayed when authentication is abnormal

or authentication is not successful within a fixed duration.

Fingerprint system boot authentication

General

The fingerprint authentication system can be used to replace the keyboard
based User Password authentication system when booting up

If you do not want to use the fingerprint authentication system for password
authentication when booting up, but prefer to use the keyboard-based
system instead, press the ESC key or click Switch User button when the
Fingerprint System Authentication screen is displayed. This will switch the
password input screen to the keyboard-based one.

■ It is necessary to register the User Password before usi n g th e

fingerprint Pre-OS feature and its extended function, the fingerprint
Single Sign-On feature. Please use TOSHIBA HW Setup to register the
User Password.

■ If you fail fingerprint authentication more than five times, you must

enter the User Password or Supervisor Password manually to start the
computer.

■ When swiping, please do it slowly and at a constant speed. If this does

not improve the authentication rate, please adjust the speed.

■ If there are any changes in the environment or settings related to

authorization, you will be required to provide authorization information
such as a User Password and HDD password.

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Fingerprint Single Sign-On feature

General

This is a feature that allows the user to complete the authentication for both
the User Password (and optionally, the HDD user and Supervisor
passwords) and logging on to Windows using only one fingerprint
authentication when booting up. It is necessary to register the User
Password and Windows Logon password before using the fingerprint
Pre- OS feature and this fingerprint Si ng l e Si gn -On feature. Please use
TOSHIBA HW Setup to register your User Password.

Only one fingerprint authentication is required to replace the User
Password (and, if selected, the HDD user and Supervisor passwords) and
Windows Logon password.

How to enable fingerprint system b oot authentication settings and
Single Sign-on feature

It is necessary to first enroll your fingerprint with the TOSHIBA Fingerprint
Utility and Single Sign-on feature prior to enabling and configuring the

fingerprint Pre-OS feature.
Check that your fingerprint is enrolled before configuring the settings.

1. Logon as Administrator means a user has administrator privileges.

2. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA
Fingerprint Utility.

3. Swipe your finger across the fingerprint sensor.

4. Click Run As Administrator. If UAC setting for windows is off, this
button won’t appear.

5. User Account Control window is displayed when you click a Run as
administrator. Select Allow on User Account Control window.

6. Swipe your finger across the fingerprint sensor.

7. Click Setting.

8. Place a check mark in Boot authentication if you want to use the
Single Sign-on feature, also check on Single Sign-on.

9. Click “Apply”.

10.“Save succeeded” is displayed. Click “OK”.

11.Click Close.

12.“Are you sure to close this window?” is displayed. Click “OK”.

13.Click Close.

14.“Are you sure to close this window?” is displayed. Click “OK”.

The modified configuration for fingerprint Pre-OS feature becomes effective
the next time the system is booted up.

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Fingerprint utility limitations

TOSHIBA does not guarantee that the fingerprint utility technology will be
completely secure or error-free. TOSHIBA does not guarantee that the
fingerprint utility will accurately screen out unauthorized users at all times.
TOSHIBA is not liable for any failure or damage that might arise out of the
use of the fingerprint software or utility.

■ The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint. However, there may be instances where
certain users are unable to register their fingerprints due to insufficient
unique characteristics in their fingerprints.

■ The recognition success rate may differ from user to user.

USB Sleep and Charge function

Your computer can supply USB bus power (DC5V) to the USB port even
when the power of the computer is turned OFF. “Power OFF” includes
Sleep Mode, Hibernation Mode or shutdown state.

This function can only be used for ports that support the USB Sleep and
Charge function (hereinafter called “compatible ports”).

Compatible ports are USB ports that have the ( ) symbol icon.
You can use the “USB Sleep and Charge function” to charge certain

USB-compatible external devices such as mobile phones or portable digital
music players.

However, the “USB Sleep and Charge function” may not work with certain
external devices even if they are compliant with the USB specification.
In those cases, turn the power of the computer ON to charge the device.

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■ The “USB Sleep and Charge function” only works for compatible

ports.This function is disabled in the default setting. To enable it, you
must change [Disabled] to [Enabled].

■ When “USB Sleep and Charge function” is set to [Enabled], USB bus

power (DC5V) will be supplied to compatible ports even when the power
of the computer is turned OFF.
USB bus power (DC5V) is similarly supplied to the external de vices
which are connected to the compatible ports. However, some external
devices cannot be charged solely by supplying USB bus power (DC5V).
As for the specifications of the external devices, please contact the
device manufacturer or check the specifications of the external devices
thoroughly before use.

■ Using the USB sleep and charge function to charge external devices

will take longer than charging the devices with their own chargers.

■ External devices connected to the USB bus power (DC5V) function that

interfaces with the power ON/OFF of the computer may always be in
an operational state.

■ When there is a current overflow of the external devices connected to

the compatible ports, USB bus power (DC5V) supply may be stopped
for safety reasons.

■ If USB Sleep and Charge is enabled, the computer’s battery will

discharge during hibernation or when the computer is turned off. It is
recommended that you connect the AC adaptor to the computer when
enabling the USB Sleep and Charge function.

■ Metal paper clips or hair pins/clips will generate heat if they come into

contact with USB ports. Do not allow USB ports to come into contact
with metal products, for example when carrying the computer in
your bag.

Starting the USB Sleep and Charge Utility

To start the utility, click Start -> All Programs -> TOSHIBA -> Utilities
USB -> Sleep and Charge.

You can set Typical Mode/Alternate Mode/Disable USB sleep and charge
function also in BIOS Setup menu. Please refer to Accessing HW Setup in
Chapter 7 for how to start BIOS Setup Menu.

Enabling USB Sleep and Charge

This utility can be used to enable and disable the USB Sleep and Charge
function. Check the “USB Sleep and Charge” checkbox. In the default
state, this function is disabled.

4-10 User’s Manual

Power supply mode settings

There are two USB Sleep and Charge function modes. “Mode 4 (Default)”
should normally be used. Set “Alternate Mode” if the charge function
cannot be used in “Typical Mode(Default)”. This function may not be able to
be used with some connected external devices even if the appropriate
mode is selected. In this situation, uncheck the “USB Sleep and Charge”
checkbox and stop using this function.

Battery Settings

This utility can be used to specify the lower limit of remaining battery life for
USB Sleep and Charge. Move the slider bar to specify the lower limit. If the
remaining battery life falls before the setting, the “USB Sleep and Charge”
function will be stopped. Unchecking the “Enable under Battery Mode”
checkbox sets the utility to only charge when the AC adaptor is connected.

Using the Function buttons

This section describes the Function buttons.
Seven buttons are provided with some models.

Icon Function button DVD *CD/None

ECO

Satellite U500/U500D, Satellite Pro U500/U500D

CD/DVD Launch TOSHIBA

Play/Pause Play/Pause Play/Pause
Previous Previous chapter Previous track
Next Next chapter Next track
Illumination

ON-OFF or
Mute

Volume UP and
DOWN

User’s Manual 4-11

DVD PLAYER

Illumination
ON-OFF or
Mute

Volume UP/
DOWN

Launch Windows
Media Player

Illumination
ON-OFF or
Mute

Volume UP/Down

Satellite U500/U500D, Satellite Pro U500/U500D

Using the Web Camera

This section describes the bundled webcam utility, which can capture still
and video images. The web camera will auto-run when Windows starts.

Please unstick the protective plastic-film before using the Web Camera.

2

1

1. Web Camera LED*

2. Web Camera*

3. Built-in Microphone*

* Provided with some models.

3

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Using TOSHIBA Web Camera Application

TOSHIBA Web Camera Application is pre-configured to start when you turn
on Windows® 7 (anchored along the sidebar of your Windows® 7 desktop);
if you need to restart it you can: Go to Start -> All Programs -> TOSHIBA

-> Utilities -> Web Camera Application.

1
2

5

1. Capture Still Image

2. Video Recording

3. Delete Recorded File

4. Open/Close Preview Area

5. Camera Resolution

6. Capture Settings

1 Capture Still Image

Click to capture a still image, and see a preview of the captured image
in preview area.

2 Video Recording

Click to start recording. One moree to stop recording and see preview
of the video in Preview Area.

3 Delete Recorded File

Choose a thumbnail of recorded file and click this button to delete this
file from hard disk.

4 Open/Close Preview Area

Click to open Preview Area. One more to close Preview Area.

5 Camera Resolution

Choose resolution for Preview, Capture, and Record.

6 Capture Settings

Open Capture Settings dialog box.
Chooses from the Basic tab to select photo and video saving location,
select Capture Format and Video Quality.

3
46

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Using the microphone

Your computer has a built-in microphone that can be used to record
monaural sounds into your applications. It can also be used to issue voice
commands to applications that support such functions.(Built-in microphone
is provided with some models)

Since your computer has a built-in microphone and speaker, “feedback”
may be heard under certain conditions. Feedback occurs when sound from
the speaker is picked up in the microphone and amplified back to the
speaker, which amplifies it again to the microphone.

This feedback occurs repeatedly and causes a very loud, high-pitched
noise. It is a common phenomenon that occurs in any sound system when
the microphone input is output to the speaker (throughput) and the speaker
volume is too loud or too close to the microphone. You can control
throughput by adjusting the volume of your speaker or through the Mute
function in the Master Volume panel. Refer to your Windows documentation
for details on using the Master Volume panel.

Using the Face Recognition

Face Recognition uses a face verification library to verify the face data of
users when they log in to Windows. The user can thus avoid having to
enter a password or the like, which makes the login process easier. This
software is pre-installed with some models.

Note on Use

■ Face Recognition does not guarantee the correct identification of a

user. Changes to the likeness of a registrant, such as hair style
changes, wearing a cap, or wearing glasses may affect the recognition
rates when such changes occur after the registrant had registered.

■ Face Recognition may incorrectly recognize faces that are similar to a

registrant.

■ For high security purposes, Face Recognition is not a suitable

substitute for Windows passwords. When security is a high priority,
use your established Windows passwords to log in.

■ Bright background light and/or shadows may prevent a registrant from

being recognized correctly. In that case, log in using your Windows
password. If recognition of a registrant fails repeatedly, refer to your
computer documentation to learn ways to improve recognition
performance.

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Disclaimer

TOSHIBA does not guarantee that the face recognition utility technology
willbe completely secure or error-free. TOSHIBA does not guarantee that
the face recognition utility will accurately screen out unauthorized users at
all times. Toshiba is not liable for any failure or damage that might arise out
of the use of the face recognition software or utility.

TOSHIBA, ITS AFFILIAT ES AND SUPPLIERS SHALL HAVE NO
RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS,
PROFITS, PROGRAMS, DATA, NETWORK SYSTEMS OR REMOVABLE
STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE
OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY
THEREOF.

How to register the Face Recognition Data

Take a picture for facial verification purposes, and register the data needed
when you log in. To register the data needed when you log in, follow the
steps as described below:

1. To launch this utility, click Start -> All Programs -> TOSHIBA ->

Utilities -> Face Recognition.

■ The Registration screen is displayed for a logged-in user whose

face has not been registered.

■ The Management screen is displayed for a logged-in user whose

face has already been registered.

2. Click the Register face button in the Management screen. The

Registration screen is displayed.

■ If you wish to practice, click on the Next button in the Registration

screen.

■ If you do not wish to practice, click on the Next button in the

Registration screen.

3. Click the Next button to start the guide.

4. First, take a picture while moving your neck slightly to the left and right.

5. Now take a picture while moving your neck down and up.

■ Click the Back button to practice the guide once more.

6. Click the Next button to start image-capturing process. Adjust the
position of your face so that it fits within the face-shaped frame.

7. Once your face has been positioned properly, the recording will
commence. Start moving your neck very slightly to the left and right,
and then move your neck down and up.

8. Registration will end after you have repeatedly moved your neck left,
right, down and up. When the register succeeds, below message will be
displayed on the screen:

Registration successful. Now we’ll do the
verification test. Click the Next button.

Click the Next button to perform the verification test.

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Satellite U500/U500D, Satellite Pro U500/U500D

9. Perform the verificatio n test. Face the screen as you do when you
register.

■ If verification fails, click the Back button and re-register. Please refer

from step 6 to step 8.

10.If verification is successful, click the Next button and register an
account.

11. Register the account. Fill in the account registration fields.

■ Fill in all fields.

When you have finished it, click the Next button.

12.The Management screen is displayed. The registered account name
will be displayed. Clicking on it will cause the captured image of your
face to be displayed on the left.

How to Delete the Face Recognition Data

Delete image data, account information, and personal record data created
during registration. To delete the Face Recognition Data, follow the steps
as described below:

1. To launch this utility, click Start -> All Programs -> TOSHIBA ->
Utilities -> Face Recognition. The Management screen is displayed.

2. Select a user which is deleted in the Management screen.

3. Click the Delete button. “You are about to delete the user data.
Would you like to continue?” will be displayed on the screen.

■ If you do not want the data to be deleted, click the No button and

you will then be returned to the Management screen.

■ Clicking on the Yes button will remove the selected user from the

Management screen.

How to launch the help file

For further information on this utility, please refer to help file.

1. To launch the help file, click Start -> All Programs -> TOSHIBA ->

Utilities -> Face Recognition Help.

Windows Logon via Face Recognition

This section explains how to login to Windows with Face Recognition.
Two authentication modes are provided.

■ AUTO Mode Login screen: If the face authentication tile is selected by

default, you can log in without using the keyboard or mouse.

■ 1:1 Mode Login screen: This mode is essentially the same as AUTO

mode, but the Select Account screen will appear before the Display
Captured Image screen, and you will need to select the user account
to be authenticated in order to start the authentication process.

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AUTO Mode Login screen

1. Turn on the computer.

2. The Select Tiles screen will be displayed.

3. Select Start face recognition.

4. “Please face to the camera” will be displayed.

5. Verification will be performed. If the authentication is successful, the

image data taken in step 4 will be faded in and placed over one another.

■ If an error occurs during authentication, you will be returned to the

Select Tiles screen.

6. Windows Welcome screen will be displayed, and will be logged in

automatically to Windows.

1:1 Mode Login screen

1. Turn on the computer.

2. The Select Tiles screen will be displayed.

3. Select Start face recognition.

4. The Select Account screen will be displayed.

5. Select the account, and click the arrow button.

6. “Please face to the camera” will be displayed.

7. Verification will be performed. If the authentication is successful, the

image data taken in step 6 will be faded in and placed over one another.

■ If an error occurs during authentication, you will be returned to the

Select Tiles screen.

8. Windows Welcome screen will be displayed, and will be logged in

automatically to Windows.

■ If authentication was successful, but an authentication error

subsequently occurred during the login to Windows, you will be
asked to provide your account information.

Using the optical disc drive

The text and illustrations in this section refer primarily to the optical disk
drive. However, operation is the same for all other optical media drives.
The full-size drive provides high-performance execution of CD/DVD based
programs. You can run either 12 cm (4.72") or 8 cm (3.15") CDs/DVDs at
tray ODD and 12 cm (4.72") CDs/DVDs at slot ODD without an adaptor.
An ATAPI interface controller is used for CD/DVD operation. When the
computer is accessing a CD/DVD, an indicator on the drive glows (Only
tray ODD).

Refer also to the Writing CD/DVDs on DVD Super Multi Double Layer

drives section for precautions on writing to CD/DVD.

User’s Manual 4-17

Satellite U500/U500D, Satellite Pro U500/U500D

Loading discs

To load a disc, follow the steps below and refer to the figures.

1. a. When the power is on, press the eject button to open the drawer

slightly.

Eject button

Figure 4-3 Pressing the eject button

b. Pressing the eject button will not open the drawer when the disc

drive’s power is off. If the power is off, you can open the drawer by
inserting a slender object (about 15 mm) such as a straightened
paper clip into the eject hole just to the right of the eject button.

Figure 4-4 Manual release with the eject hole

2. Grasp the drawer gently and pull until it is fully opened.

Figure 4-5 Pulling the drawer open

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3. Place the disc, label side up, in the drawer.

Figure 4-6 Inserting a disc

When the drawer is fully opened, the edge of the computer will extend
slightly over the disc tray. Therefore, you will need to turn the disc at an
angle when you place it in the tray. After seating the disc, however, make
sure it lies flat, as shown in the figure above.

■ Do not touch the laser lens. Doing so could cause misalignment.

■ Keep foreign matter from entering the drive. Check the back edge of

the tray to make sure it carries no debris before closing the drive.

4. Press gently at the centre of the disc until you feel it click into place.

The disc should lie below the top of the spindle, flush with the spindle
base.

5. Push the center of the drawer to close it. Press gently until it locks into

place.

If the disc is not seated properly when the drawer is closed, the disc might
be damaged. Also, the drawer might not open fully when you press the
eject button.

Figure 4-7 Closing the disc drawer

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Satellite U500/U500D, Satellite Pro U500/U500D

Slot-loading optical disc drive

For computer with slot-loading optical drive, to load CD/DVD, please follow
the steps below and refer to figures.

1. Turn your computer on.

2. Gently hold the CD/DVD by the edges with label side facing up, and
insert it into the optical disc drive slot straight on slowly.

■ Use only round standard (12 cm) discs with this slot-loading optical

drive. Any other size or shape disc may not be able to be removed from
the slot and may damage the system as well as the disc.

■ Gently push the CD/DVD until it is loaded automatically. Do not push it

forcibly or at an angle to the optical disc drive slot. This may cause
damage or adhesion of foreign matter on the surface of the CD/DVD .
These imperfections may prevent the drive from reading from or
writing to it.

Figure 4-8 Inserting a disc

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Removing discs

To remove the disc, follow the steps below and refer to the figure.

Do not press the eject button while the computer is accessing the disc
drive. Wait for the optical media drive indicator to go out before you open
the drawer. Also, if the disc is spinning when you open the drawer, wait for
it to stop before you remove it.

1. To pop the drawer partially open, press the eject button. Gently pull the

drawer out until it is fully opened.

■ When the drawer pops open slightly, wait a moment to make sure the

disc has stopped spinning before pulling the drawer fully open.

■ Turn off the power before you use the eject hole. If the disc is spinning

when you open the drawer, the disc could fly off the spindle and cause
injury.

2. The disc extends slightly over the sides of the drawer so you can hold it.

Hold the disc gently by its edges and lift it out.

Figure 4-9 Removing a disc

3. Push the centre of the drawer to close it. Press gently until it locks into

place.

User’s Manual 4-21

Satellite U500/U500D, Satellite Pro U500/U500D

Slot-loading optical disc drive

For computer with slot-loading optical drive, please follow the steps below
and refer to figures.

1. Make sure that your computer is on.

2. Press the Ejec t button. The CD/DVD will be ejected about halfway.

Do not place your hand or another object near the optical disc drive slot.

Eject button

Figure 4-10 Pressing the eject button

3. Gently hold the CD/DVD by the edges and pull it horizontally.

■ Use only round standard (12 cm) discs with this slot-loading optical

drive. Any other size or shape disc may not be able to be removed from
the slot and may damage the system as well as the disc.

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Optical Drive Auto Lock (Provided with some models)

This function automatically locks the optical disc drive eject button if the
computer detects any vibration or other shocks while running on the
battery. This function prevents the disc tray from opening even if the eject
button is pushed unexpectedly. When the Optical Drive Auto Lock is on,
there will be a key mark on bottom right of the Optical Drive Power icon in
the Taskbar.

To enable this function, turn the Optical Drive Power ON.

Setting the Optical Drive Auto Lock

Right click the Optical Drive Power icon in the Taskbar to change the
Optical Drive Auto Lock settings.

Enabling and Disabling Optical Drive Auto Lock

1. Right click on the Optical Drive Power icon on the Taskbar

2. Click Optical Drive Auto Lock Enable or Disable.

Lock Time Settings for Optical Drive Auto Lock

This sets the amount of time required to pass before the optical disc drive
eject button unlocks when the computer detects vibration or other shock.

1. Right click on the Optical Drive Power icon on the Taskbar.

2. Click Unlock time settings -> 1s or 3s or 5s.

When the Optical Drive Auto Lock is engaged, the FN+Tab key
combination and Eject Buttons on application screens are disabled.

■ Optical Drive Auto Lock is not enabled immediately after the computer

is started, the disc tray is closed, or the optical disc drive is switched
from OFF to ON using the FN+Tab keys.

User’s Manual 4-23

Satellite U500/U500D, Satellite Pro U500/U500D

Writing CD/DVDs on DVD Super Multi Double Layer drives

DVD Super Multi Double Layer drive

Y ou can use the DVD Super Multi Double Layer drive to write data to either
CD-R,CD-RW, DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R
(Double Layer), DVD+RW or DVD-RAM discs. The TOSHIBA Disc Creator
is provided as writing soft w are wi th this computer.

■ Please refer to the Writable discs, Chapter 2 for details about the types

of writable CD and DVD discs that can be supported by this computer.

■ Do not turn off the power to the optical disc drive while the computer is

accessing it as this may cause you to lose data.

■ To write data to CD-R/-RW media, use the TOSHIBA Disc Creator

feature that is installed on your computer.

■ When the power of the optical disc drive is off, the disc tray will not

open even if the eject button is pushed. Use the ODD to turn the power
of the optical disc drive on. Please refer to Chapter 5, The Keyboard.

■ Use only round standard (12 cm) discs with this slot-loading optical

drive. Any other size or shape disc may not be able to be removed from
the slot and may damage the system as well as the disc.

■ When writing information to media using an optical drive, you should

always ensure that you connect the AC adaptor to a live power socket.
It is possible that, if data is written while powered by the battery pack,
the write process may sometimes fail due to low battery power - in
these instances data loss may occur.

Important message

Before you write or rewrite to any of the media supported by the DVD
Super Multi Double Layer drive, please read and follow all of the setup and
operating instructions in this section. If you fail to do so, you may find that
the DVD Super Multi Double Layer drive may not function properly, and you
may fail to write or rewrite information successfully - this may cause you to
either lose data or incur other damage to the drive or media.

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Disclaimer

TOSHIBA does not bear responsibility for the following:

■ Damage to any CD-R, CD-RW, DVD-R, DVD-R (Dual Layer), DVD-RW ,

DVD+R, DVD+R (Double Layer), DVD+RW or DVD-RAM disc that may
be caused by writing or rewriting with this product.

■ Any change or loss of the recorded contents of CD-R, CD-RW, DVD-R,

DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer),
DVD+RW or DVD-RAM media that may be caused by writing or
rewriting with this product, or for any business profit loss or business
interruption that may be caused by the change or loss of the recorded
contents.

■ Damage that may be caused by using third party equipment or

software.

Given the technological limitations of current optical disc writing drives, you
may experience unexpected writing or rewriting errors due to disc quality or
problems with hardware devices. In view of this, it is good practice to make
two or more copies of important data, in case of any undesired change or
loss of the recorded contents.

Before writing or rewriting

■ Based on TOSHIBA’s limited compatibility testing, we suggest the

following manufacturers of CD-R, CD-RW, DVD-R, DVD-R (Dual
Layer), DVD-RW, DVD+R, DVD+R (Double Layer), DVD+RW or
DVD-RAM media, however, it must be noted that disc quality can
affect write or rewrite success rates. Please also be aware that in no
event does TOSHIBA guarantee the operation, quality or performance
of any disc.

CD-R:

TAIYO YUDEN CO., Ltd.
MITSUBISHI KAGAKU MEDIA CO., LTD.

CD-RW: (High-Speed, Multi-Speed)

MITSUBISHI KAGAKU MEDIA CO., LTD.

CD-RW: (Ultra-Speed)

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-R:

DVD Specifications for DVD-R Disc for General Version 2.0
HIT ACHI MAXELL, LTD.
PANASONIC COMMUNICATIONS CO., LTD.
TAIYO YUDEN Co., LTD.

DVD+R:

MITSUBISHI KAGAKU MEDIA CO., LTD.

User’s Manual 4-25

Satellite U500/U500D, Satellite Pro U500/U500D

DVD-RW:

DVD Specifications for DVD-RW Disc for General Version 1.2
MITSUBISHI KAGAKU MEDIA CO., LTD.
VICTOR COMPANY OF JAPAN, LTD.

DVD+RW:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-RAM:

DVD Specifications for DVD-RAM Disc for Version 2.0, 2.1, or 2.2
PANASONIC COMMUNICATIONS CO., LTD.
HITACHI MAXELL., LTD.

DVD+R DL:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-R DL:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-R for Labelflash™:

FUJIFILM CORPORATION.

DVD+R for Labelflash™:

FUJIFILM CORPORATION.

■ DVD Super Multi Double Layer drive cannot use discs that allow writing

faster than 16x speed (DVD-R and DVD+R media), 8x speed (DVD-R
(Dual Layer), DVD+RW and DVD+R (Double Layer) media), 6x speed
(DVD-RW media), 5x speed (DVD-RAM media).

■ Some types and formats of DVD-R (Dual Layer) and DVD+R (Double

Layer) discs may be unreadable.

■ 2.6 GB and 5.2 GB DVD-RAM media cannot be read from or written to.

■ DISC created in DVD-R (Dual Layer) format4 (Layer Jump Recording)

cannot be read.

■ If the disc is poor in quality, or is dirty or damaged, writing or rewriting

errors may be noted - ensure that you check all discs for dirt or damage
before you use them.

■ The actual number of rewrites to CD-RW, DVD-RW, DVD+RW or

DVD-RAM media will be affected by the quality of the disc itself and the
way in which it is used.

■ There are two types of DVD-R media available, authoring discs and

general use discs. Do not attempt to use authoring discs as only
general use discs can be written to by a computer drive.

■ Y ou can use both DVD-RAM discs that can be removed from a cartridge

and DVD-RAM discs designed without a cartridge.

■ You may find that other computer DVD-ROM drives or other DVD

players may not be able to read DVD-R, DVD-R (Dual Layer), DVD-RW,
DVD+R, DVD+R (Double Layer) or DVD+RW discs.

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■ Data written to a CD-R, DVD-R, DVD-R (Dual Layer), DVD+R or

DVD+R (Double Layer) discs cannot be deleted either in whole or in
part.

■ Data deleted/erased from a CD-RW, DVD-R W, DVD+RW or DVD-RAM

disc cannot be recovered. You must check the content of the disc
carefully before you delete it, t aking care tha t, if multip le drive s that can
write data to discs are connected, you do not delete data from the
wrong one.

■ In writing to DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R

(Double Layer), DVD+RW or DVD-RAM media, some space is required
for file management, so you may not be able to write to the full capacity
of the disc.

■ Since the disc is based on the DVD standard, it might be filled with

dummy data if the written data is less than about 1 GB. Therefore, in
these circumstance, even if you write only a small amount of data, it
might take additional time to fill in the dummy data.

■ When multiple drives that can write data to discs are connected, be

sure that you do not write to or delete data from the wrong drive.

■ Be sure to connect the AC adaptor to the computer before you write or

rewrite any information.

■ Before you enter either Sleep Mode or Hibernation Mode, take care to

ensure that any DVD-RAM writing has been completed. In this instance,
writing is finished if you can eject the DVD-RAM media.

■ Be sure to close all other software programs except for the writing

software itself.

■ Do not run software such as a screen saver which can put a heavy load

on the processor.

■ Operate the computer at its full power settings - do not use any

powersaving features.

■ Do not write information while virus checking software is running,

instead wait for it to finish, then disable the virus protection applications,
including any software that checks files automatically in the
background.

■ Do not use any hard disk utilities, including those that are intended to

enhance hard disk drive access speeds, as they may cause unstable
operation and damage data.

■ CD-RW (Ultra Speed +) media should not be used as data may be lost

or damaged.

■ You should always write from the computer’s hard disk drive onto the

CD/DVD - do not try to write from shared devices such as a server or
any other network device.

■ Writing with software other than TOSHIBA Disc Creator has not been

confirmed, therefore operation with other software applications cannot
be guaranteed.

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When writing or rewriting

Please observe the following points while you write or rewrite data to CD-R,
CD-RW, DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double
Layer), DVD+RW or DVD-RAM media:

■ Always copy data from the hard disk drive to the optical media - do not

use the cut-and-paste function as the original data will be lost if there is
a write error.

■ Do not perform any of the following actions:

■ Change users in the Windows

■ Operate the computer for any other function, including such tasks as

using a mouse or Touch Pad, or closing/opening the display panel.

■ Start a communication application such as a modem.

■ Apply impact or vibration to the computer.

■ Install, remove or connect external devices, including such items as

an ExpressCard, SD/SDHC memory card, USB device, external
monitor, i.LINK device, or an optical digital device.

■ Use the audio/video control button to reproduce music or voice.

■ Open the optical disc drive.

■ Do not use shut down, log off, Sleep Mode or Hibernation Mode

functions while writing or rewriting.

■ Make sure that the write/rewrite operation is completed before going

into either Sleep Mode or Hibernation Mode (writing is completed if you
can remove an optical media on the optical disc drive).

■ If the media is of poor quality, or is dirty or damaged, writing or rewriting

errors may occur.

■ Set the computer on a level surface and avoid places subject to

vibration such as airplanes, trains or cars. In addition, do not use the
computer on an unstable surface such as a stand.

■ Keep mobile phones and other wireless communication devices away

from the computer.

®

7 operating system.

TOSHIBA Disc Creator

Please be aware of the following limitations when you use the TOSHIBA
Disc Creator:

■ DVD Video cannot be created using TOSHIBA Disc Creator.

■ DVD Audio cannot be created using TOSHIBA Disc Creator.

■ You cannot use TOSHIBA Disc Creator’s “Audio CD for Car or Home

CD Player” function to record music to DVD-R, DVD-R (Dual Layer),
DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW media.

■ Do not use the “Disc Backup” function of TOSHIBA Disc Creator in

order to copy DVD Video or DVD-ROM material that has copyright
protection.

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■ DVD-RAM discs cannot be backed up using the “Disc Backup” function

of TOSHIBA Disc Creator.

■ You cannot back up CD-ROM, CD-R or CD-RW media to DVD-R,

DVD-R (Dual Layer) or DVD-RW media using the “Disc Backup”
function of TOSHIBA Disc Creator.

■ You cannot back up CD-ROM, CD-R or CD-RW media to DVD+R,

DVD+R (Double Layer) or DVD+RW media using the “Disc Backup”
function of TOSHIBA Disc Creator.

■ You cannot back up DVD-ROM, DVD Video, DVD-R, DVD-R (Dual

Layer), DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW to
CD-R or CD-RW media using the ‘Disc Backup’ function of TOSHIBA
Disc Creator.

■ TOSHIBA Disc Creator cannot record in packet format.

■ You might not be able to use the “Disc Backup” function of TOSHIBA

Disc Creator to back up a DVD-R, DVD-R (Dual Layer), DVD-RW,
DVD+R, DVD+R (Double Layer) or DVD+RW disc that was made with
other software on a different optical media recorder.

■ If you add data to a DVD-R, DVD-R (Dual Layer), DVD+R or DVD+R

(Double Layer) disc that you have already recorded to, you might not be
able to read the added data under some circumstances. For example, it
cannot be read under 16-bit operating systems, such as Windows 98SE
and Windows Me, while in Windows NT4 you will need Service Pack 6
or later, and in Windows 2000, you will need Service Pack 2. In addition
to this, some DVD-ROM and DVD-ROM/CD-R/RW drives cannot read
this added data regardless of the operating system.

■ TOSHIBA Disc Creator does not support recording to DVD-RAM discs -

to achieve this you should use Windows Explorer or another similar
utility.

■ When you back up a DVD disc, be sure that the source drive supports

recording to DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R
(Double Layer) or DVD+RW media - if this is not th e ca se th en the
source disc might not be backed up correctly.

■ When you back up a DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R,

DVD+R (Double Layer) or DVD+RW disc, be sure to use the same type
of disc.

■ You cannot partially delete any data written to a CD-RW, DVD-RW or

DVD+RW disc.

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Data Verification

To verify that data has been written or rewritten correctly to a data CD/DVD
you should follow the steps below before you begin the write/rewrite
process:

1. Display the setting dialog box by one of the following two steps:

■ Click the Recording settings button ( ) for writing on the main

toolbar in the Data Disc mode.

■ Select Settings for Each Mode -> Data CD/DVD in the Settings

menu.

2. Mark the Verify Written Data check box.

3. Select File Open or Full Compare mode.

4. Click the OK button.

How to learn more about TOSHIBA Disc Creator

Please refer to the Help files for additional TOSHIBA Disc Creator
information.

TOSHIBA DVD PLAYER

This software is provided for playback of DVD Video.
It has an on-screen interface and functions. Click Start -> All Programs

-> TOSHIBA DVD PLAYER -> TOSHIBA DVD PLAYER.

For details on how to use TOSHIBA DVD PLAYER, see the help file.
Please be aware of the following limitations when you use the TOSHIBA

DVD PLAYER:

Notes on use

■ Frame dropping, audio skipping or out of synch audio and video may

occur during playback of some DVD Video titles.

■ Close all other applications when using the “TOSHIBA DVD PLAYER”.

Do not open any other applications or do not carry out any other
operations during DVD Video playback. Playback may stop or not
function properly in some situations.

■ Unfinalized DVDs created on home DVD recorders may not be playable

on the computer.

■ Use DVD-Video discs with a region code which is either “the same as

the factory default setting” or “ALL”.

■ Do not playback DVD discs Video while watching or recording television

programs using other applications. Doing so may cause DVD Video
playback or television program recording errors. In addition, if
prescheduled recording starts during DVD Video playback it may cause
DVD Video playback or television program recording errors. Please
view DVD Video during times when there is no recording prescheduled.

■ The resume function cannot be used with some discs on the “TOSHIBA

DVD PLAYER”.

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■ It is recommended the AC adaptor be connected when playing

■ Screen savers will not display while playing a movie in the “TOSHIBA

■ Do not configure the Display automatic power off function to run while

■ Do not switch to Hibernation or Sleep Mode when running the

■ Do not lock the computer using the Windows logo ( ) + L keys or the

Media care

This section provides tips on protecting data stored on your CD’s, DVD’s
and floppy diskettes. Handle your media with care. Following the simple
precautions listed below will increase the lifetime of your media and protect
the data stored on it.

CD/DVDs

1. Store your CD’s and DVD’s in the containers they originally came in to

2. Do not bend the CD’s or DVD’s.

3. Do not write on, apply a sticker to, or otherwise mar the surface of the

4. Hold the CD or DVD by its outside edge or the edge on the center hole -

5. Do not expose the CD or DVD to direct sunlight, extreme hea t or cold.

6. Do not place heavy objects on your CD’s or DVD’s.

7. If your CD’s or DVD’s become dusty or dirty, wipe them with a clean dry

Satellite U500/U500D, Satellite Pro U500/U500D

DVD-Video. Power saving features may interfere with smooth playback.
When playing DVD-Video using battery power, set the Power Options to
“High performance”.

DVD PLAYER”. The computer will also not go into Sleep Mode,
Hibernation Mode or shutdown while using “TOSHIBA DVD PLAYER”.

the “TOSHIBA DVD PLAYER” is running.

“TOSHIBA DVD PLAYER”.

Fn + F1 keys when running the “TOSHIBA DVD PLAYER”.

protect them and keep them clean.

CD or DVD that contains the data.

any fingerprints on the surface of the disc can prevent the drive from
properly reading data.

cloth from the center hole outwards - do not wipe in a circular direction.
If necessary, you can use a cloth that has been lightly dampened in
water or a neutral cleaner but you must not use benzine, thinner or any
similar cleaning solution.

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Floppy diskettes

1. Store your floppy diskettes in the container they came in to protect them
and keep them clean. If a floppy diskette becomes dirty, clean it with a
soft, lightly dampened cloth - do not use cleaning fluid.

2. Never open the shutter or touch the magnetic surface of your floppy
diskette - doing this could permanently damage it and lose data.

3. Always handle floppy diskettes with care to prevent the loss of stored
data.

4. Always apply the floppy diskette label in the correct location and never
apply a new label on top of an existing one - in this instance the label
could come loose and damage the floppy diskette drive.

5. Never use a pencil for writing on a floppy diskette label as the dust from
the pencil lead could cause a system malfunction if it found its way onto
the computer’s components. In this instance, always use a felt-tipped
pen and write the label first before applying it to the floppy diskette.

6. Never put a floppy diskette in a location where water or other liquid may
make contact with it, or where it is excessively damp - either of these
conditions could cause data loss.

7. Never use a wet or damp floppy diskette - this could damage the floppy
diskette drive or other devices within the computer.

8. Data may be lost if the floppy diskette is twisted, bent, or exposed to
direct sunlight, extreme heat or cold.

9. Do not place heavy objects on your floppy diskettes.

10.Do not eat, smoke, or use items such as erasers near your floppy
diskettes as foreign particles inside the jacket of the floppy diskette can
damage the magnetic surface.

11. Magnetic energy can destroy the data on your floppy diskettes. In view
of this you should keep your floppy diskettes away from speakers,
radios, televisions and other sources of magnetic fields.

Sound system

This section describes some of the audio control functions.

Adjusting System Volume

You can control the overall level of sound using Windows Volume Mixer.
To launch Volume Mixer, follow the steps below.

1. Locate the Speaker icon on the taskbar.

2. Right-click the Speaker icon on the taskbar.

3. Select Open Volume Mixer from the menu.

Click the Device button to display available playback devices. Select
Speakers to use the internal speakers for listening. Adjust speaker volume
by moving the slider up or down to raise or lower the volume. Click the
Mute button to mute the sound.

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Y ou may see another control under Applications in Volume Mixer. It is the
control for an application which is currently running. The System Sounds
is always displayed since it controls the system sounds’ volume.Changing
System Sounds

System sounds are assigned to inform you when certain events happen.
This section explains how select an existing scheme or save one you have
modified.

To launch the configuration dialog window for system sounds, follow the
steps below:

1. Right-click the Speaker icon on the task tray.

2. Select Sounds from the menu.

Realtek HD Audio Manager

You can confirm and change the audio configuration using the Realtek
Audio Manager. To launch the Realtek Audio Manager, Click Start ->
Control Panel -> Hardware and Sound -> Realtek HD Audio Manager.

When you first launch the Realtek Audio Manager, you will see following
device tabs. Speakers is the default output device. Microphone is the
default input device. To change the defaul t device, click the Set Default
Device button under the chosen device tab.

■ Speakers is the default output device. Select it when using the internal

speakers or headphones.

■ Digital Output should be selected when connecting the optical cable to

the Headphone, S/PDIF and Line out jack for playing digital sound on
digital audio equipment. Digital Output can only be used by connecting
an optical audio cable.

■ Microphone is the default input device. It should be selected when

using the computer’s internal microphone or an external microphone
connected the Microphone to record sound.

Information

Click the Information button to view hardware information, software
information, and language setting.

Speaker Configuration

Click the playback button to confirm the internal speakers or the
headphone sound is coming from the right direction.

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Sound Effects

This section explains how to select various sound effects.

■ Environment - simulates reverberations of sound for familiar

environments around us. Y ou can select an existing preset in the menu.

■ Equalizer - raises or lowers a frequency of sound to simulate a popular

genre of music. You can select an existing preset in the menu.

■ Karaoke - Cancels the specific frequency of sound and results in the

V ocal Ca ncellation. Clicking the Karaoke icon, lowers the vocal sound
within music. Using the arrow buttons will adjust the musical key of the
sound.

Microphone Effects

Microphone Effects are only found within the Microphone window.

■ Noise Suppression reduces background noise and fan noise.

■ Accoustic Echo Cancellation reduces feedback and feedback echo.

Default Format

You can change the sample rate and bit depth of sound.

Modem

This section describes how to connect and disconnect the internal modem
to and from a telephone jack.

The internal modem does not support voice functions. All data and fax
functions are supported.

■ In case of a lightning storm, unplug the modem cable from the

telephone jack.

■ Do not connect the modem to a digital telephone line. A digital line will

damage the modem.

Region selection

Telecommunication regulations vary from one region to another, so you will
need to make sure the internal modem’s settings are correct for the region
in which it will be used.

To select a region, follow the steps below.

1. Click Start -> All Programs -> TOSHIBA -> Networking -> Modem
Region Select.

Do not use the Country/Region Select function in the Modem setup utility
in the Control Panel if the function is available. If you change the Country/
Region in the Control Panel, the change may not take effect.

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2. The Region Selection icon will appear in the Task Bar. Click the icon

with the primary mouse button to display a list of regions that the
modem supports. A sub menu for telephony location information will
also be displayed. A check will appear next to the currently selected
region and telephony location.

3. Select a region from the region menu or a telephony location from the

submenu.

■ When you click a region it becomes the modem’s region selection,

and the New Location for telephony will be set automatically.

■ When you select a telephony location, the corresponding region is

automatically selected and it becomes the modem’s current region
setting.

Properties menu

Click the icon with the secondary mouse button to display properties menu
on the screen.

Settings

You can enable or disable the following settings:

AutoRun Mode

The Region Select utility starts automatically when you start up the
operating system.

Open the Dialling Properties dialog box after
selecting region.

The dialing properties dialog box will be displayed automatically after you
select the region.

Location list for region selection.

A submenu appears displaying location information for telephony.

Open dialog box, if the modem and Telephony
Current Location region code do not match.

A warning dialog box is displayed if current settings for region code and
telephony location are incorrect.

Modem Selection

If the computer cannot recognize the internal modem, a dialog box is
displayed. Select the COM port for your modem to use.

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Dialing Properties

Select this item to display the dialing properties.

If you are using the computer in Japan, the Telecommunications Business
Law requires that you select Japan region mode. It is illegal to use the
modem in Japan with any other selectio n .

Connecting

To connect th e modem cable, follow the steps below.

■ The modular cable that comes with the computer must be used to

connect a modem. Connect the end of the modular cable with the core
to the computer.

■ In case of a lightning storm, unplug the modem cable from the

telephone jack.

■ Do not connect the modem to a digital telephone line. A digital line will

damage the modem.

1. Plug one end of the modular cable into the modem jack.

2. Plug the other end of the modular cable into a telephone jack.

Figure 4-11 Connecting the internal modem

Do not pull on the cable or move the computer while the cable is
connected.

Disconnecting

To disconnect the internal modem cable, follow the steps below.

1. Pinch the lever on the connector in the telephone jack and pull out the
connector.

2. In the same way, pull the cable’s other connector out of the computer.

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