Toshiba Strata CIX670, Strata CIX200, Strata CIX100, Strata CIX100-S, Strata CTX28 User Manual

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Digital Solutions Division

Strata CIX and CTX IPT/DKT Telephone

User Guide

August 2005

Publication Information

T oshiba America Information Systems, Inc., Digtal Solutions Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Digital Solutions Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

CIX-UG-DKIPT-VC

Version C.1, August 2005

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Digital Solutions Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

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Toshiba America Information Systems, Inc. Digital Solutions Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Digital Solutions Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an auth orized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (a t their option) . If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Digital Solutions Division.

Contents

Introduction

Organization......................................................................................................................vii

How to Use This Guide.......................................................................................................ix

Conventions ........................................................................................................................ix

Related Documents/Media...................................................................................................x

Chapter 1 – The Grand Tour

IPT2000-series Telephones.......................................................................... ........................1

Fixed Buttons....................................................................................................................3

Flexible Buttons ................................................................................................................3

Liquid Crystal Display......................................................................................................4

SoftIPT.................................................................................................................................5

SoftIPT Icons........................................... ............................................. .... ..... ...................6

PDA ..................................................................................................................................6

DKT3000-series Telephones ...............................................................................................7

DKT2000-series Telephones .............................................................................................10

Fixed Buttons..................................................................................................................11

Flexible Buttons ..............................................................................................................12

Liquid Crystal Display....................................................................................................12

Chapter 2 – The Basics

Important - Read First........................................................................................................13

What’s My Line?........................................................... ............................................. ....13

Which Outgoing/Incoming Call Features Do I Have?...................................................14

Making a Call.....................................................................................................................15

Strata CIX and CTX IPT/DKT Telephone 08/05 i

Contents

Chapter 3 – Advanced Operation

Hot Dialing .....................................................................................................................15

Spkr Button............................................................................................................. .... ....15

Handset...........................................................................................................................15

Answering a Call................................................................................................................16

Handset...........................................................................................................................16

Speaker ...........................................................................................................................16

Handsfree Answerback...................................................................................................16

Switching Between Handset and Speakerphone.............................................................16

Message Waiting................................................................................................................17

Responding to a Lit Msg LED........................................................................................17

Turning On/Off MW LED on Another Extension..........................................................18

Microphone........................................................................................................................18

Call Transfer ......................................................................................................................19

Conference Calls................................................................................................................21

Adding Voice Mail to a Conference...............................................................................22

Connecting Two Outside Lines......................................................................................22

Conference Add/Split/Join/Drop....................................................................................23

Hold....................................................................................................................................25

Exclusive Hold................................................................................................................25

Automatic Hold ..............................................................................................................25

Consultation Hold...........................................................................................................25

Volume Control .................................................................................................................26

LCD Contrast Adjustments................................................................................................26

Basic SoftIPT Functions ............................................... .... ..... ............................................27

Start the SoftIPT.......................................... ............................................. ..... .... ..... ........27

Making a Call .................................................................................................................27

Switching a Call to Your Headset ...................................... .... ........................................28

Creating a Directory .......................................................................................................28

Using the Directory to Call.............................................................................................28

Labeling Feature Buttons................................................................................................29

Chapter 3 – Advanced Operation

Using Your LCD................................................................................................................31

Soft Keys............................................................................................................................32

Soft Key Example...........................................................................................................33

ii Strata CIX and CTX IPT/DKT Telephone 08/05

Contents

Chapter 3 – Advanced Operation

Advisory Messages............................................................................................................34

Account Code Calls ...........................................................................................................35

Verified/Non-Verified Account Codes...........................................................................35

Forced Account Codes....................................................................................................35

Voluntary Account Codes (Verified/Non-Verified).......................................................36

Alarm Clock................................................................................................. ..... .................37

Automatic Busy Redial......................................................................................................38

Automatic Callback ...........................................................................................................39

Background Music.............................................................................................................40

Call Forward ......................................................................................................................41

System.............................................................................................................................41

Station.............................................................................................................................41

Station Call Forward Categories.....................................................................................42

Call Forward Settings.....................................................................................................42

Station Call Forward Procedures....................................................................................43

Call Forward Examples ..................................................................................................44

Call History........................................................................................................................48

Call Park Orbits..................................................................................................................48

Call Pickup.........................................................................................................................50

Group Pickup...................................... ..... .... ............................................. ..... .................50

Ringing, Page or Held Call Pickup.................................................................................50

Screen Call.........................................................................................................................52

Call Waiting.......................................................................................................................53

Direct Inward System Access (DISA)...............................................................................54

Direct Station Selection Buttons (Hotline)........................................................................54

Distinctive Ringing............................................................................................................55

Do Not Disturb................................................................................ .... ...............................56

Setting DND for Another Extension...............................................................................57

Door Lock(s)......................................................................................................................57

Door Phone(s)....................................................................................................................58

Echo Cancellation..............................................................................................................59

Emergency Call............................................................................... ...................................59

Emergency Monitoring Station.................................. .... ..... ............................................59

Emergency Ringdown.............................................................................. .... ......................60

Language Codes.................................................................................................................60

Strata CIX and CTX IPT/DKT Telephone 08/05 iii

Contents

Chapter 4 – IPT2008-SDL LCD Features

Microphone Cut-Off ..........................................................................................................60

Off-hook Call Announce....................................................................................................61

Override Calls............................................................................ ........................................62

Busy Override.................................................................................................................62

Do Not Disturb Override................................................................................................62

Executive Override.........................................................................................................63

Destination Restriction/Traveling Class Override..........................................................63

Class of Service Override...............................................................................................64

Privacy Override.............................................................................................................64

Paging ................................................................................................................................64

Answering a Page...........................................................................................................65

All Call Page...................................................................................................................65

Emergency Page ............................................................ ..... .... ........................................65

Privacy ...............................................................................................................................66

Redial.................................................................................................................................66

Speed Dial..........................................................................................................................67

Making a Call Using Speed Dial .......................................................................................67

Accessing System SD and Personal SD Directories.......................................................68

Storing a System/Station Speed Dial Number...................................................................68

Advanced Speed Dial Operation ....................................................................................69

Tone/Pulse Dialing.............................................................................................................70

Voice Mail Call Monitor....................................................................................................71

Voice Mail - Direct Transfer..............................................................................................72

Voice Mail - Return Call....................................................................................................72

Voice Mail Soft Keys.........................................................................................................73

Call Recording...................................................................................................................78

Other Voice Mail Features..............................................................................................79

Chapter 4 – IPT2008-SDL LCD Features

Buttons...............................................................................................................................82

Fixed Buttons..................................................................................................................82

Navigation Buttons........................................................ ..... .... ........................................82

Idle Display............................................................................ .... ..... ...................................83

Left and Right Tab Soft Keys.........................................................................................84

Directory and Speed Dial Listings.....................................................................................85

iv Strata CIX and CTX IPT/DKT Telephone 08/05

Chapter 5 – DKT3014 LCD Features

Direct Station Selection..................................................................................................85

System Speed Dial and Personal Speed Dial..................................................................86

Internal Directory and External Directory......................................................................86

Storing Personal Speed Dial Names...............................................................................87

Web Access............................................................................ .... ........................................89

Info Manager......................................................................................................................91

Stocks..............................................................................................................................92

Weather...........................................................................................................................93

News...............................................................................................................................94

Calendar..........................................................................................................................95

Cycle...............................................................................................................................97

Configure........................................................................................................................97

Chapter 5 – DKT3014 LCD Features

Directory and Speed Dial Listings...................................................................................104

Direct Station Selection................................................................................................104

System Speed Dial and Personal Speed Dial................................................................105

Internal Directory and External Directory....................................................................105

Storing Personal Speed Dial Names.............................................................................106

Contents

Chapter 6 – User Programming

Programming Feature Buttons.........................................................................................109

User Programming Mode ..................................... ........................................................110

Flexible Button Codes......................................................................................................110

Setting/Changing a Flexible Button’s Function ...........................................................111

One Touch Buttons ..........................................................................................................112

Changing a One Touch Button.....................................................................................112

To Use a One Touch Button.........................................................................................113

Setting/Changing a Personal Speed Dial Code........................................................... ..113

Feature Codes...................................................................................................................114

LED Indicator Details......................................................................................................118

Strata CIX and CTX IPT/DKT Telephone 08/05 v

Contents

Chapter 7 – ADM/DSS Console

ADM ................................................................................................................................120

Buttons and LEDs............................................. ............................................. .... ..... ......120

DSS Console.............................................................................. ......................................121

DSS Buttons............................................. ............................................. .... ..... ...............121

Calling a Station ...........................................................................................................122

Transferring to an Idle Station......................................................................................122

Call Transfer with Camp-on.........................................................................................123

Call Answering (Outside Line).....................................................................................123

Speed Dial.....................................................................................................................123

Paging...........................................................................................................................124

Call Forward Override (DSS Override)........................................................................124

Night Transfer Button...................................................................................................124

Appendix A – Centrex Application

Flexible Directory Numbering.........................................................................................125

Centrex Feature Buttons ..................................................................................................125

Ringing Repeat.................................................................................................................125

Delayed Ringing ..............................................................................................................126

Appendix B – Button Labels

Appendix C – FeatureFlex Interactions

Index ....................................................................................................................................133

vi Strata CIX and CTX IPT/DKT Telephone 08/05

Introduction

The Strata CIX Release 3.1 software brings previous versions of the Strata CTX100 and CTX670 up to CIX functions. This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S, and CTX28 telephone systems:

• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)

• Strata DKT3000- and 2000-series digital telephones

• Strata Digital Add-on Module (DADM)

• Strata IP Add-on Module (IADM2020)

• Strata Direct Station Selection (DSS) console

• FeatureFlex

•SoftIPT

Organization

• Chapter 1 – The Grand To ur provides an overview of the IP and digital

telephones.

• Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you

need to know.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alp habetically and, when applicable, include LCD information.

• Chapter 4 – IPT2008-SDL LCD Features describes how to use the

IPT2008-SDL

• Chapter 5 – DKT3014 LCD Features explains features and functions of the

DKT3014 telephone.

Strata CIX and CTX IPT/DKT Telephone 08/05 vii

Introduction

Organization

• Chapter 6 – User Programming explains how to program Flexible Button

• Chapter 7 – ADM/DSS Console explains how to use these consoles with the

• Appendix A – Centrex Application describes the Centrex features which may be

• Appendix B – Button Labels lists the feature button designations of the 3000-

• Appendix C – FeatureFlex Interactions shows how the FeatureFlex features

features, set One Touch buttons, change Personal Speed Dial numbers, as well as other user programmable functions.

available with your Strata CIX system.

series digital telephone models.

interact with other FeatureFlex and some CIX features.

viii Strata CIX and CTX IPT/DKT Telephone 08/05

How to Use This Guide

This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Elaborates specific items or references other information. Within some

Note

tables, general notes apply to the entire table and numbered notes apply to specific items.

Introduction

How to Use This Guide

Important!

Extension

Number

Arial Bold

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be

used in this document in lieu of PDN and PhDN. Represents telephone buttons. shows a multiple PC keyboard or telephone button entry . Entries without

spaces between them show a simultaneous entry. Example: Delete+Enter. Entries with spaces between them show a sequential entry. Example:

# + 5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Strata CIX and CTX IPT/DKT Telephone 08/05 ix

Introduction

Directory

Help

Soft Keys

Select or click on dial pad buttons

Voice Mail

Mircrophone

Speaker

Fixed Buttons

Speed Dial

Volume Control

Redial

Hold

Conference/ Transfer

7726

Important! The SoftIPT functions in the same manner as a desktop IPT. Use this

manual as a guide to the SoftIPT functions.

Refer to IPT2000-series Telephones for details on Flexible Buttons, Fixed Buttons, Soft Keys and LCD.

Setup

Flexible Buttons

SoftIPT basic functions are covered in Chapter 2 – The Basics.

Strata CIX and CTX IPT/DKT Telephone 08/05 5

The Grand Tour

SoftIPT

SoftIPT Icons

Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to

Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings. Help (Question mark) – Clicking this icon enables you to access Help as a user or find

information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.

PDA

You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at the same time, but each should have a unique station ID and license.

The SoftIP T works with T oshiba Pocket PC with Windows Pocket PC 2003 OS or higher (shown right),

“Creating a Directory” on page 28.

Tested PDAs

The following PDAs have been tested with the SoftIPT:

• TOSHIBA e750, e755, e800, e805

• HP iPAQ h5550, h5555, hx4700

• Headsets – Plantronics MX 100, MX 150. (see

www.plantronics.com/ipaq)

SoftIPT for Pocket PC

6 Strata CIX and CTX IPT/DKT Telephone 08/05

DKT3000-series Telephones

The DKT3000-series models that can be connected to a Strata CIX include:

• DKT3007-SD 7-button (shown on next page)

• DKT3010-S 10-button

• DKT3020-S 20-button

• DKT3010-SD 10-button with two-line by 24-character LCD

• DKT3020-SD 20-button with two-line by 24-character LCD (shown on the next page)

• DKT3014-SDL (page 103) 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons.

All of the DKT3000-series Toshiba speakerphones enable you to place and receive calls without lifting the handset.

The Grand Tour

DKT3000-series Telephones

An illustration of the DKT3020-SD is shown on page 9.

Strata CIX and CTX IPT/DKT Telephone 08/05 7

The Grand Tour

DKT3000-series Telephones

Handset

Dial Pad

LCD Display

LCD Control Buttons/ Soft Keys

Flexible Buttons

7156

Fixed Buttons

DKT3007-SD Telephone

8 Strata CIX and CTX IPT/DKT Telephone 08/05

The Grand Tour

DKT3000-series Telephones

LCD Display

Handset

Dial Pad

Msg

Mic

Spkr

Page ScrollMode Feature

Spdial

Vol

Redial

Cnf/Trn

Hold

LCD Control Buttons/ Soft Keys

Flexible Buttons

6746

DKT3020-SD Telephone

Strata CIX and CTX IPT/DKT Telephone 08/05 9

Fixed Buttons

Microphone Location

The Grand Tour

DKT2000-series Telephones

The following speakerphone models belong to the 2000-series:

• DKT2010-S 10-button speakerphone

• DKT2010-SD 10-button with LCD

• DKT2020-S 20-button

• DKT2020-SD 20-button with LCD (shown below)

• DKT2020-FDSP 20-button with LCD and External Microphone jack

• DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide).

An illustration of the DKT2020-SD is shown on the next page.

10 Strata CIX and CTX IPT/DKT Telephone 08/05

The Grand Tour

DKT2000-series Telephones

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

LCD Control Buttons/ Soft Keys

Flexible Buttons

5972

Fixed Buttons Microphone

Location

DKT2020-SD Telephone

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard fun ctions quickly and easily. These buttons are described in

Strata CIX and CTX IPT/DKT Telephone 08/05 11

Chapter 2 – The Basics.

The Grand Tour

DKT2000-series Telephones

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in sy stem prog ramming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as Line and/or P ooled Line Grp which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

Pooled Line Grp enables you to access

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll

LCD Control

Buttons/Soft Keys

5909

Important! The LCD width of the DKT2000-series telephones is shorter than the

IPTs and DKT3000-series LCDs. This difference causes some features to display differently.

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000-series LCD Control Buttons consist of

Mode, Page and Scroll. In

this book these buttons are replaced with SK1, SK2 and SK3. When the Soft Key prompts appear on the LCD, the LCD Control Button just below

the prompt offers access to that feature. See

“Using Your LCD” on page 31 for more

information.

• SK1 is generally used as a Soft Key.

• Pressing

SK2 switches you from the Call Forward (CF) display to the User Name

display.

• Pressing

SK3 advances you through information.

12 Strata CIX and CTX IPT/DKT Telephone 08/05

The Basics 2

This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones, unless otherwise noted.

Important! The IP Telephones do not work with the Strata CTX28.

Important - Read First

Be sure to check with your System Administrator and make sure you know which features are enabled on your system. Use the check boxes mark which features you have.

Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page

118.

 throughout this book to

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

 Line button  Pooled Line Group button  Group Line button  Line out requiring an access code - where you enter an outside line or line group

access code (for example, dialing

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CIX and CTX IPT/DKT Telephone 08/05 13

9 to get an outside line).

The Basics

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

 Automatic Line Selection (ALS): When making outgoing calls, you have ALS if

when you lift the handset or press Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.

 Ringing Line Preference: You answer an incoming line ringing your station by

lifting the handset or pressing to answer.

 Tone First Signaling: Internal incoming call – you hear successive ring tones,

then lift the handset or press

Note Check with your System Administrator to see if you are set with Tone First

Signaling. If you do, you can press

 Voice First Signaling: Internal incoming call – your telephone does not ring;

instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

Spkr you hear dial tone and the Line Light

Spkr. You do not have to press an extension button

Spkr to answer the call.

2 to change to Voice First signaling.

Spkr.

Note Check with your System Administrator to see if you have the ability to change

between Tone and Voice Signaling on a call-by-call basis. If you do, you can press

1 after dialing an internal telephone number to change the signaling.

 Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have

to press calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

Spkr or lift the handset before dialing internal or external speakerphone

14 Strata CIX and CTX IPT/DKT Telephone 08/05

Making a Call

There are three ways to originate a call from your IP/digital telephone:

Hot Dialing

1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits

display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue spe akerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press Spkr.

The Basics

Making a Call

A line may be automatically selected or you can manually choose a line. Your extension or plays through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

Line button lights (depending on system programming ). Dia l tone

Handset

1. To make a call, lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line. Dial tone

plays through the handset. The Speaker and Microphone LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) are heard through the handset.

2. When connected, you can continue to use the handset or switch to speakerphone by holding down

Spkr and replacing the handset.

Strata CIX and CTX IPT/DKT Telephone 08/05 15

The Basics

Answering a Call

There are several ways to answer a call:

Handset

 If your telephone is programmed for Ringing Line Preference, pick up the handset

and the telephone automatically answers the ringing line.

 If not, press the button associated with the ringing line (flashing green LED).

Speaker

 If your telephone is programmed for Ringing Line Preference, press Spkr and the

telephone automatically answers the ringing line.

 If not, press the button associated with the ringing line (flashing green LED). Once

connected, you can continue on the speakerphone or lift the handset.

Handsfree Answerback

If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Microphone LED lights steady red (microphone is active). The Speaker LED flashes red.

1. Do not lift the handset; speak toward the telephone in a normal voice.

2. Press hold.

Spkr or take the handset off-hook before transferring the call or placing it on

Switching Between Handset and Speakerphone

 Press Spkr and place the handset on-hook to switch from h andset to speakerphone

mode.

 Take the handset off-hook to switch from speakerphone to handset mode.

16 Strata CIX and CTX IPT/DKT Telephone 08/05

Message Waiting

Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simulta neous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message

Waiting buttons/LEDs. Check with your System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the button/LED is mentioned in the following steps.

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press SK3 to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

The Basics

Message Waiting

Msg

2. Press

Msg, then lift the handset. Your telephone rings the extension or voice mail

device that sent the indication. The LED continues to flash red.

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

5. To manually turn off your Msg LED, press your extension button, then press

#409. Do this step for each message received.

Strata CIX and CTX IPT/DKT Telephone 08/05 17

The Basics

Microphone

Turning On/Off MW LED on Another Extension

If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming.

1. Dial an internal extension. Yo u hear busy tone or there’s no answer.

2. Press

Msg or 7. The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. Example: “MW SET TO 3620.”

If you decide to cancel the Message Waiting light at this point, press again while ring-over tone is playing and the light will be cancelled.

3. Press

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing

4. To turn Off a Message LED that you have set on another extension, press the extension number that has the message light set. Then press release your telephone. Your LCD shows the extension and “MW CANCEL.”

...or dial the extension that you set the Message LED on, then press

Spkr or hang up to release your telephone.

Microphone

 To turn the Microphone On/Off when the speakerphone is active (Spkr LED is

On), press When the Microphone is On, the Mic LED is On, steady red. When Mic is Of f, the

LED is Off and you cannot be heard through the microphone.

Mic.

Msg or 7

Msg button which calls you back.

#64 plus

Spkr or hang up to

77. Then press

The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call.

Each station’s microphone can be set in system programming to:

• switch On/Off with one touch

• switch Off only while pressed and held

• either On/Off at the start of handsfree dialing.

 To talk back to a Handset Off-hook Call Announce call, press and hold

talk over your telephone handset/headset. The LED and microphone remain Off.

18 Strata CIX and CTX IPT/DKT Telephone 08/05

Mic and

Call Transfer

1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.

2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call.

Note If the privacy option has been disabled, then if you use a Line button when you

transfer the call, the LED will flash red until the receiving party answers. While the LED is flashing, you can press receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller.

During call transfer, you can connect all three parties by pressing yo ur flashing extension button or

• If you get voice mail, you can leave a message or hang up and let the

transferred caller leave a message.

• If you hear a long single tone, then announce the call over the called telephone’ s

speaker.

3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.

The Basics

Call Transfer

Line button to return to the call. If the

Cnf/Trn.

 To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

#407.

3. Enter the VM mailbox number (usually the same as the extension number) +

Cnf/Trn.

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

 To transfer a call directly to VM with a DSS button

1. While on a call, press

Cnf/Trn.

2. Press the DSS button.

3. Hang up and the caller is connected to the VM mailbox.

Strata CIX and CTX IPT/DKT Telephone 08/05 19

The Basics

Call Transfer

 To perform Call Transfer Immediate

1. While on a call, press the

TRNS Soft Key. The IPT2008-SDL and DKT3014 LCD

shows “TRANSFER.”

2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.

20 Strata CIX and CTX IPT/DKT Telephone 08/05

Conference Calls

You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.

 To conferen ce calls

The Basics

Conference Calls

1. While on a call, press

Cnf/Trn

. You hear dial tone and your Line LED flashes green.

2. Call another station or outside line.

3. When the called party answers, press answer, press

Cnf/Trn again to return to the original connection.

All parties are conferenced. If the second call was placed on a

Cnf/Trn. If you receive a busy tone or no

Line that appears on

your telephone, the LED also flashes green.

4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.

Note When the “master” of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

 To transfer conference control

1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with the ability to add or delete parties.

 To hold a conference call

 If you are the Conference Master, press the

Executive Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.

Strata CIX and CTX IPT/DKT Telephone 08/05 21

Hold button once (or twice for

The Basics

Conference Calls

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.

 To add Voice Mail to a conference call (performed by Conference Master)

1. Press

Cnf/Trn to place the current call on Consultation Hold.

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.

3. Press conference members by pressing

Cnf/Trn to reconnect to the original party. (You can continue to add

Cnf/Trn and dialing another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

Connecting Two Outside Lines

1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate).

2. Dial an outside line access code and outside telephone number.

3. After the party answers, press and all parties are conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press

4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up.

Cnf/Trn. The extension LED flashes (in-use rate)

Cnf/Trn.

5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press

Cnf/Trn and hang-up. Both Line

LEDs turn Off and the connection is released. If your telephone company provides auto disconnect, the connection may release

automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

22 Strata CIX and CTX IPT/DKT Telephone 08/05

Conference Calls

Conference Add/Split/Join/Drop

If you initiate a conference with two or more parties, you can add outside caller to the coference; or you and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected.

You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone with a Split button created on one of your flexible buttons.

Important! DKT2000-series telephones don’ t display the SPLT soft key, so you must

create a (See“Setting/Changing a Flexible Button’s Function” on page 111.)

This feature also works for remote stations which are connected through Strata Net QSIG.

Split key using the feature key assignment method.

The Basics

Important! You must be a conference master to perform the Add, Split and Drop

features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master.

 To add an Incoming call to the Conference

1. Place the first caller/Conference on hold.

2. Answer the incoming ringing call.

3. While speaking to the incoming caller, press

Cnf/Trn button.

4. Press the blinking DN where the first caller/Conference was placed on hold.

5. Press

Cnf/Trn twice to join all parties together.

Strata CIX and CTX IPT/DKT Telephone 08/05 23

The Basics

Conference Calls

 To Split from a conference

1. While in a conference call on a DKT3000 phone, press the button.

The telephone LCD shows first conference party member. Notice the number 1 preceeding extension 200 (1:200) shown right

2. Press the extension number for the party that you want to Split out of the conference.

Example, if you want to Split with extension 202, press the X:202 (X = any number). Then press X (in the example shown right 2:202, press pad to Split 202.)

SPLT (Split) soft key or Split

NEXT soft key until you see the

NEXT soft key until you see

2 on the dial

200+202

EXIT CONF SPLT

SK1 SK2 SK3 SK4

7032

1:200

RTRN NEXT

SK1 SK2 SK3 SK4

7033

2:202

RTRN NEXT

SK1 SK2 SK3 SK4

3. You can return both yourself and the other Split party back into the conference by pressing

JOIN. RTRN terminates a feature operation and returns

to the previously displayed state.

 To Drop the Split party from a conference

 Press the

DROP Soft Key. The party that you are talking to privately (the party

which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference.

If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference.

7034

202

JOIN DROP

SK1 SK2 SK3 SK4

7035

24 Strata CIX and CTX IPT/DKT Telephone 08/05

Hold

1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held

The Basics

Hold

Line’ s LED flashes green while appearances of the line at other stations flash red.

• To return to the held call, press the held

• If you do not return to the held call within a specified time, it rings back to your

telephone. The call remains camped-on to your station indefinitely.

• If the held party hangs up, the call is released.

2. Repeat Step 1 to place additional lines on hold.

Note See the Call Pickup section to pick up a call on hold from another extension.

Line button.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

 While on a call, press Hold twice. That line’s LED flashes green while

appearances of the line at other stations are steady red (in use).

Automatic Hold

This feature enables you to place a call on hold by pressing another Line button – no need to press existing calls will drop.

Hold. Make sure this feature is programmed on your system; if not,

 While on a call, press another extension button to receive/originate a new call. The

accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press

Hold.

Consultation Hold

1. While on a call, press Cnf/Trn. The call goes on hold.

2. Dial another line.

3. Transfer the call or return to the held call by pressing its

Strata CIX and CTX IPT/DKT Telephone 08/05 25

Line button.

The Basics

Volume Control

 To adjust the handset volume

 Press the

When you hang up, the volume returns to the default setting.

 To adjust the speaker volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the setting applies to all calls until changed.

 To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call

Announce

 Make sure the telephone is idle and the handset is on-hook. Press the

increase volume and telephone’ s ring tone, Handsfree Answerback and Speaker Offho ok Call Announce simultaneously.

 To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code code). You hear busy tone.

Vol  to increase volume and Vol  to decrease volume during the call.

Spkr.

Vol  to increase volume and Vol  to decrease volume. This volume

Vol  to

Vol  to decrease volume. This adjusts volume for your

#6101 (default

2. Press

Vol  or  to reach the desired level.

LCD Contrast Adjustments

 Press and hold down the Mic button, and press and release Vol  or Vol 

repeatedly. Each time you press

are eight steps in either direction. To return to the middle setting, repeat the above step.

26 Strata CIX and CTX IPT/DKT Telephone 08/05

Vol  or Vol , the contrast increases or decreases. There

Basic SoftIPT Functions

See Chapter 1 – The Grand Tour, page 5 for an overview of the SoftIPT.

Start the SoftIPT

 On a PC, double click on the SoftIPT icon on your PC desktop.  On a Pocket PC, click Start > SoftIPT.

Making a Call

 To make a call

1. Click Speaker

then select the onscreen dial pad buttons to dial a call.

The Basics

Basic SoftIPT Functions

2. When connected to

a call, you can select any of the call buttons, such

Redial, Hold

Conf.

3. Click

Speaker to

end the call.

Note Do not use

BGM (#490) on the SoftIPT. It conflicts with incoming calls.

Select or click on dial pad buttons to call.

Click Speaker, then dial

7797

Strata CIX and CTX IPT/DKT Telephone 08/05 27

The Basics

Basic SoftIPT Functions

Switching a Call to Your Headset

You can switch a call from your IPT2010 -SD, IPT2020-SD, DKT3000- or 2000-series digital telephone to the SoftIP T by placing the call on Hold and using the Call Pickup feature.

1. Press Hold on your digital telephone.

2. On the SoftIPT, dial #5#72 + the extension number of your digital telephone.

Note Y ou can also add this dialing string to a flexible button on your SoftIPT phone

as a One-touch Speed Dial button for ease of call switching.

Creating a Directory

You can create a directory with MS Outlook 2002/2003 (not Outlook Express).

1. Open MS Outlook 2002/2003.

2. Double click on the Contacts icon, click on the New contact icon.

3. Type in the contact information, click Save and Close. Add as many entries as

desired. To edit an entry, double click on the name to open.

4. Open the Soft Phone.

5. Click

More Features twice, click Directory (Folder icon). The directory

displays (see below).

Click on a name, Strata CIX dials the number.

Using the Directory to Call

 Click on the name. The SoftIPT calls the contact.

28 Strata CIX and CTX IPT/DKT Telephone 08/05

Basic SoftIPT Functions

Labeling Feature Buttons

From the Softphone Setting window, you can change six telephone button labels on a PDA and 10 on a PC. Changing the label does not change the function. To change the function, see

Note If the headset-use feature is enabled, Line 5 (PDA) and Line 9 (PC) is set as

default and will automatically be labeled headset.

 To find out what features are assigned to the feature buttons

“Programming Feature Butto ns ” on page 109.

The Basics

1. Dial

2. Click on

#9876 to enter user programming mode.

HOLD, then click on each individual feature button to see the currently

programmed feature.

Note If you reprogrammed the button functions per the instructions in the user guide,

you cannot manually exit from “programming mode.” Just wait a few seconds for the system to time out and the SoftIPT will return to idle.

3. T o exit user programming mode, wait 15 seconds and programming mode will exit automatically.

Strata CIX and CTX IPT/DKT Telephone 08/05 29

The Basics

Basic SoftIPT Functions

 To change Feature Button Labels on the SoftIPT

1. Click the

Setup icon (wrench).

2. From the Softphone Setting window (shown right), type in button labels (eight characters max.), click OK.

Can enter labels to rename Lines 1~9 Feature Buttons.

30 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation 3

This chapter gives you more details about your IPT2000-series, DKT3000- and DKT2000-series telephone’s advanced functions.

Using Your LCD

If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,

the call duration displays. A “+” on the LCD readout

(shown at right) indicates there is more data to display.

 Press SK3 to advance

through the information.

 Press

SK2 to switch from the

Call Forward (CF) display to the User Name display.

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

SK1 SK2 SK3 SK4

5800

Strata CIX and CTX IPT/DKT Telephone 08/05 31

Advanced Operation

Soft Keys

When Soft Keys are on, they replace the functions on the SK1, SK2, SK3 and SK4 buttons below the LCD. The following table defines Soft Key Prompts .

Table 1 Soft Key Prompts

Soft Key Definition

ABR

ACB

BUSY

CONF

EXEC

EXIT

JOIN

Activates Automatic Busy Redial after dialing a busy outside telephone number.

Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.

(Busy Override) Sends a call-waiting tone to a busy station.

Initiates or completes a conference.

(Executive Override) Breaks into the conversation of a busy called station.

Exits you from a conference; remaining parties are connected.

Joins all parties to a conference while on a conference call.

LINE

MESG

OVRD

PGE

RING

RLS

RTRN

SPLT

STA.

TALK

TRNS

Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key.

Sets a message waiting indication at a busy or unanswered station.

Overrides options, busy mode, or overrides Do Not Disturb mode.

Enables you to enter a Page Group number (01~16).

Makes a called station ring when making a voice announce call to the station.

Disconnects a call and returns telephone to the idle state.

Terminates a feature operation and to return to a previously displayed state.

Enables you to break off from a conference call with another conference call member for a private conversation (split). You can use the Join key to reconnect both of you back into the conference. You must be a conference master to use this. See instructions for Conference Split/Join/Drop for further instruction.

Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.

Makes a voice announcement to a called station that is ringing.

Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer.

32 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Soft Key Example

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work.

1. When an outside call is in progress, the LCD appears as shown on the right.

ABR = Automatic Busy Redial CONF = Conference PAG E = Paging

Soft Key Prompts

LCD Control

Buttons/Soft Keys

ABR CONF PGE

SK1 SK2 SK3 SK4

00:01:01

Soft Keys

6060

2. If you select

CONF (press SK2),

the display changes as shown right.

LINE = Add an outside line to the conference STA = Add another station RTRN = Return to the original caller without

making a conference

3. You will be prompted to dial the desired station. The

RTRN Soft Key (press SK3) enables you to

return to the original caller without making a conference.

Until the call is answered, you see the screen shown right.

LINE OR STATION?

LINE STA. RTRN

SK1 SK2 SK3 SK4

7583

DIAL STATION NO.

RTRN

SK1 SK2 SK3 SK4

7584

CALLING

200

SK1 SK2 SK3 SK4

7585

When the call is answered, you see the screen shown right.

TRNS = exit the call and transfer

the first party to the second. conference with you and both other parties.

RTRN = drop the second party and return to a

two-way conversation with the original party.

Strata CIX and CTX IPT/DKT Telephone 08/05 33

JOIN = create a

TALK WITH 200

TRNS JOIN RTRN

SK1 SK2 SK3 SK4

7586

Advanced Operation

Advisory Messages

Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your Syst em Administrator.

Msg No. Characters Displayed Additional Digits

OUT TO LUNCH

IN A MEETING

CALL _____________ Directory Number (e.g.,220)

BACK AT __________ Time (e.g., 1030)

RETURN ON________ Date (e.g., 10 20)

 To set an advisory message

1. Go off-hook or press your extension button or phantom directo ry number button to hear dial tone.

Note A phantom directory number button is similar to an extension button that is

shared on other telephones.

2. Press

3. Go on-hook or press

#411 + Message No. (see table) + any additional digits (such as time, etc.)

Spkr to release the line.

 To clear the reg i s tered message

1. Go off-hook or press your extension button or phantom directo ry number button to hear dial tone.

2. Press

3. Go on-hook or press

#412.

Spkr to release the line.

34 Strata CIX and CTX IPT/DKT Telephone 08/05

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the System Administrator.

Forced Account Codes

Advanced Operation

Account Code Calls

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

 To dial using Forced Account Codes

1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after

dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes has been entered, the

number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:

1) 911 2) _______ 3) _______

Strata CIX and CTX IPT/DKT Telephone 08/05 35

Advanced Operation

Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

 To dial using the Account Code button

1. After accessing a CO line, press the

Account Code button. LCD telephones

prompt you to “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored in the LCD.

3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

 To enter an Account Code using access codes

Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once the code is entered, you will be connected again.

1. After accessing a CO line, press

Cnf/Trn. Once you press Cnf/Trn, your call is

interrupted; you and the other party cannot hear each other. You will hear feature dial tone.

2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the conne ction is restored and the LCD shows the time.

36 Strata CIX and CTX IPT/DKT Telephone 08/05

Alarm Clock

This is a FeatureFlex feature that is available when connected to a Strata CIX telephone system. This feature enables you to set reminders/notifications on your telephone. At the time set your telephone LCD displays Alarm, the LED will blink Red and the telephone will ring.

Important!

• Your System Administr ator mus t assign an Alarm Clock Flexible button on your telephone for this feature to work.

Advanced Operation

Alarm Clock

• To see how this feature interacts with other FeatureFlex features, refer to

Appendix C – FeatureFlex Interactions.

• The clock follows your Voice Mail clock.

• The telephone will not ring at the alarm setting if the phone is not idle and it has been programmed to Call Forward.

 To set an alarm clock notification

1. Press the Alarm Clock flexible button. The system will announce the current alarm setting.

2. When the system prompts you to enter the hour, enter the hour of day you wish to set your alarm.

3. Enter the minute when the system prompts you to do so.

4. Press 1 for A.M. and 2 for P.M. The Alarm button now displays a green light.

Strata CIX and CTX IPT/DKT Telephone 08/05 37

Advanced Operation

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system.

Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.

 To activate Automatic Busy Redial

1. When you reach a busy number, press The LED flashes red. You hear conf irmation tone.

2. Hang up or press

Spkr. The system redials, up to five to 20 times, every 30 to 180

seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.

3. Lift the handset or press up the handset or press

Spkr and wait for the party to answer. If you do not pick

Spkr within recall timeout (five to 60 seconds) after a

connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

 To cancel Automatic Busy Redial

 Press

Auto Busy Redial or extension + #442.

Auto Busy Redial or Cnf/Trn + #441.

38 Strata CIX and CTX IPT/DKT Telephone 08/05

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line Queuing.”

 To set Automatic Callback

1. If you hear busy tone after dialing an outside line access code or a station number, press tone resumes.

2. Hang up. You can make other calls while waiting.

Auto Callback or 4. Busy tone stops, followed by success tone, then busy

Advanced Operation

Automatic Callback

3. When the called station or outside line becomes idle, your telephone rings with a fast LED.

• If you called a busy station, the extension LED flashes green (incoming call)

and the called number displays.

• If you called a busy outside line, the extension LED flashes green (incoming

call rate). The seized line’s number displays.

4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. Y ou will be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

 To cancel ACB

 Press

Auto Call back or extension button + #431.

Strata CIX and CTX IPT/DKT Telephone 08/05 39

Advanced Operation

Background Music

You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

 To enable background music on your telephone speaker

 Press

...or press an extension button +

BGM. LED turns on.

#490 + n + #, where n is the music source 1~15.

 To cancel background music on your telephone speaker

 Press  ...or press an extension button +

BGM. LED turns off.

#491.

 To change the BGM source (1~15) assigned to the BGM button

Press an extension button +

#9876 + BGM + n + BGM, where n is the music

source 1~15.

 To enable background music over your external paging speakers

Press an extension button +

#492 + n + #, where n is the music source 1~15.

 To cancel background music over your external paging speakers

Press an extension button +

#493 + Spkr.

40 Strata CIX and CTX IPT/DKT Telephone 08/05

Call Forward

There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.

The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) to replace your System CF destination with a custom CF setting made from your station.

System

System Call Forward directs calls to a destination preset by an Administrator for each telephone, commonly set to voice mail.

 To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.

Advanced Operation

Call Forward

 To turn off System Call Forward for your telephone, press

tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.

#621. Confirmation

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone’s System CF settings. Each extension can be independently set Station Call Forward to a unique destination. You can set a Flexible Button to perform any Call Forward function - see

“Programming Feature Buttons” on page 109 for more details. Call Forward must be

set prior to receiving the call. The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ring only your station

• Transferred internal or incoming line calls

Strata CIX and CTX IPT/DKT Telephone 08/05 41

Advanced Operation

Call Forward

Station Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.

• Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

• Call Forward - Incoming Line – Forward incoming line calls only.

• Call Forward Any Call - Set for Another Station – Enables you set forwarding of all calls for another telephone within your telephon e sy stem.

• Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your telephone system.

Notes

• Call Forward Any Call and CF-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls.

• Call Forward destinations can be to internal destinations and outside telephone numbers.

• You can change your forwarding destination from outside the system using the DISA feature. See your System Administrator for DISA telephone numbers and security code access.

Call Forward Settings

• Call Forward All Calls – Forwards all calls immediately.

• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode.

In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.

• Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the call within a designated time (set by you when you enable the feature).

42 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature).

• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.

Station Call Forward Procedures

Table 2, “Call Forward Procedure” contains Call Forward Button sequences. You can

do a Call Forward function by, one, entering the button sequence as described, or two, by programming a Flexible Button to perform the sequence. See

Feature Buttons” on page 109 for instructions on programming a Flexible Button.

 To use the Call Forward button sequence

 Follow the instructions in the following table, shown under “Button Sequence.”

Some features require additional input, such as:

“Programming

Call Forward

• Dest. Ext. or Telephone No. – CF destination numbers can be internal

extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as telephone number +

#. The CIX accepts destination numbers of up to 32 digits.

9) + the

(See following examples).

• Timer – Enter the number of seconds (08~60) yo ur telephone should ring

before forwarding the call. (This is the CF-No Answer timer.)

• CF Pass Code – A four-digit Call Forward (CF) pass code established by

system programming is required to allow one station to set CF for another station. This code is also used to allow DISA callers to set CF for another station. Users must enter the CF pass code for the station to be forwarded.

Note In Table 2, (tone) means that confirmation tone (three short tones) will play at

that point in the sequence to confirm your input was accepted.

Strata CIX and CTX IPT/DKT Telephone 08/05 43

Advanced Operation

Call Forward

Call Forward Examples

 To set your telephone to CF Busy-No Answer to an internal extension number

 Press your extension button +

#6041

= Call Forward Access Code sequence

#6041 + 3000# + 10

3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards

 To set another telephone to CF Busy-No Answer to an outside destination

number after a set time

 Press your extension button +

5873000 #6042

1234 = Other telephone’s extension number 1111 = CF Passcode for other telephone + # 9 = Outside Line Access Code 1 949 5873000 = 1 + Area Code + Telephone Number # = Must press after entering an outside destination number 08 = Ring time in seconds before Call Forwards

Table 2 Call Forward Procedure

Feature Button Sequence

+ # + 08

= CF Busy No Answer Access Code sequence

#6042 + 1234 + 1111 + # + 9 +1 949

Call Forward Any Call - Internal and Incoming Line Calls:

Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)

All Calls to outside telephone no.

Busy to an ext. Press ext. button +

Busy to outside telephone no.

No Answer to an ext.

No Answer to outside telephone no.

Press ext. button + telephone no. +

Press ext. button + (tone)

Press ext. button + telephone no. +

#6011 (tone) + outside line access code + dest.

# (tone)

#6021 (tone) + dial the dest. ext. no. (tone) #6021 (tone) + outside line access code + dest.

# (tone)

#6031 (tone) + dial the dest. ext. no. + timer (08~60)

#6031 (tone) + outside line access code + dest.

# (tone) + timer (08~60) (tone)

44 Strata CIX and CTX IPT/DKT Telephone 08/05

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Busy No Answer to an ext.

Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60) (tone)

Advanced Operation

Call Forward

Busy No Answer to outside telephone no.

Press ext. button +

# + timer (08~60) (tone)

no. +

Cancel Press ext. button +

Call Forward - Incoming Line Calls:

#6041 + outside line access code + dest. telephone

#6051 (tone)

Forward incoming line calls only. All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone)

All Calls to outside telephone no.

Press ext. button + telephone no. +

Busy to an ext. Press ext. button +

Busy to outside telephone no.

Press ext. button + telephone no. + # (tone)

No Answer to an ext. Press ext. button +

No Answer to outside telephone no.

Busy No Answer to an ext.

Busy No Answer to outside telephone no.

Press ext. button + no. + # (tone) + timer (08~60)

Press ext. button + (tone)

Press ext. button + no. + # (tone) + timer (08~60) (tone)

#6013 (tone) + outside line access code + dest.

# (tone)

#6023 (tone) + dial the dest. ext. no. (tone) #6023 (tone) + outside line access code + dest.

#6033 + dial the dest. ext. no. (tone) + timer (08~60) #6033 + outside line access code + dest. telephone

#6043 + dial the dest. ext. no. (tone) + timer (08~60)

#6043 + outside line access code + dest. telephone

Cancel Press ext. button +

Call Forward Any Call - Set for Another Station:

#6053 (tone)

Enables you to set call forwarding for another telephone within your telephone system. You will need the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system programming.

All Calls to an ext.

All Calls to outside telephone no.

Busy to an ext.

Strata CIX and CTX IPT/DKT Telephone 08/05 45

Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + # + dest. telephone no. (tone)

Press ext. button + enter other telephone’s CF pass code + dest. telephone no. +

Press ext. button + enter other telephone’s CF pass code +

#6012 (tone) + dial the other telephone’s ext. no. +

# + outside line access code +

# (tone)

#6022 (tone) + dial the other telephone’s ext. no. +

# + dest. telephone no. (tone)

Advanced Operation

Call Forward

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Busy to outside telephone no.

Press ext. button +

#6022 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + dest. telephone no. + # (tone)

# + outside line access code +

No Answer to an ext.

No Answer to outside telephone no.

Busy No Answer to an ext.

Busy No Answer to outside telephone no.

Cancel

Press ext. button +

#6032 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code (tone) + # + dest. telephone no. (tone) + timer (08~60) (tone)

Press ext. button +

#6032 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code (tone) + # + outside line access code + dest. telephone no. +

Press ext. button +

#6042 + dial the other telephone’s ext. no. + enter

other telephone’s CF pass code +

# (tone) + timer (08~60) (tone)

# (tone) + dest. telephone no. (tone) +

timer (08~60) (tone)

Press ext. button +

#6042 + dial the other telephone’s ext. no. + enter

other telephone’s CF pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) + timer (08~60) (tone)

Press ext. button +

#6052 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + # (tone)

46 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Call Forward

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Call Forward - Incoming Line Call - Set for Another Station:

Enables you to set forwarding of incoming line calls for another telephone within your telephone system

All Calls to an ext.

Press ext. button + other telephone’s CF pass code +

#6014 (tone) + dial the other telephone’s ext. no. + enter

# (tone) + dest. telephone no. (tone)

All Calls to outside telephone no.

Busy to an ext.

Busy to outside telephone no.

No Answer to an ext.

No Answer to outside telephone no.

Busy No Answer to an ext.

Busy No Answer to outside telephone no.

Press ext. button + enter other telephone’s CF pass code +

#6014 (tone) + dial the other telephone’s ext. no. +

# (tone) + outside line access

code + dest. telephone no. + # (tone)

Press ext. button +

#6024 (tone) + dial the other telephone’s ext. no. + enter

other telephone’s CF pass code + # (tone) + dest. telephone no. (tone)

Press ext. button +

#6024 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + # (tone) + outside line access code + dest. telephone no. + # (tone)

Press ext. button +

#6034 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + # (tone) + dest. telephone no.

(tone) + timer (

Press ext. button + enter other telephone’s CF pass code +

08~60)

#6034 (tone) + dial the other telephone’s ext. no. +

# (tone) + outside line access

code + dest. telephone no. + # (tone) + timer (08~60) (tone)

Press ext. button +

#6044 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) + timer (08~60) (tone)

Press ext. button +

#6044 (tone) + dial the other telephone’s ext. no. +

enter other telephone’s CF pass code + # (tone) + outside line access code + dest. telephone no. +

# (tone) + timer (08~60) (tone)

Cancel

Change Call Forward Pass Code:

Press ext. button + enter other telephone’s CF pass code +

Your telephone must be enabled in programming to have the ability to change pass codes.

Change Pass Code

Strata CIX and CTX IPT/DKT Telephone 08/05 47

Press ext. button +

code + # (tone) + new pass code (tone) +

#6054 (tone) + dial the other telephone’s ext. no. +

# (tone)

#670 (tone) + dial the dest. ext. no. (tone) + old pass

Advanced Operation

Call History

Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible

 To view Call History

Caller ID button.

 When your station is idle, press the

green and the latest record displays.

 Press  To view the call date, time and status, press

name/number).

Vol  for the next record; press Vol  for the previous record.

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

• Hang up and retrieve the parked call at a later time

• Originate another call

• Access a voice paging device to announce the parked call for pickup from another station

Caller ID button. The Caller ID LED lights

SK2 (press again to toggle to call

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

• If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

• If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

48 Strata CIX and CTX IPT/DKT Telephone 08/05

 To park a call

Advanced Operation

Call Park Orbits

1. While on a call, press

Par k in Orbit

...or Cnf/Trn + #33. The LED flashes green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming).

2. Specify the Park Orbit using one of the following:

• Press

7000~7019. The chosen orbit appears on the LCD.

and the system automatically selects a General Park Orbit between

• Enter a valid extension.

• Press

# and the system automatically selects your extension as the orbit.

3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.

 To retrieve a parked call

1. Press

Par k in Orbit

...or press your extension button + #32.

2. Enter the Orbit Number where the call is parked or you are calling. You cannot use

to retrieve a parked call. The extension LED

# for the extension from which

flashes at the in-use rate when the call is retrieved.

Strata CIX and CTX IPT/DKT Telephone 08/05 49

Advanced Operation

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As man y as 32 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls. See your System Administrator for group assignments.

Ringing, Page or Held Call Pickup

This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

 To perform Call Pickup

 Press the buttons shown in the table below for the desired Pickup feature.

Table 3 Call Pickup Feature Codes

Ringing or Page Calls

Directed DN

Group A call ringing a member of your pickup group. Directed Ext. A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.

Directed Group

Ext. No.

Outside Calls Any incoming outside line call.

To Pick Up:

A call ringing or held at the Extension Number. #5#6 + Ext. No. A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No.

A call ringing an extension in this Pickup Group.

A call ringing this Ext. No. only. Other lines ringing on the same phone are unaffected.

Press Ext. Button, then dial the access sequence below:

#5#34

#5#32 + Group No.

#5#22 + Ext. No.

#5#9

50 Strata CIX and CTX IPT/DKT Telephone 08/05

Table 3 Call Pickup Feature Codes (continued)

Advanced Operation

Call Pickup

All Call, Group, and/or External Page

Held Calls To Pick Up:

Local Retrieve A call held on this telephone.

Remote Retrieve

Outside Line Retrieve

Directed Ext. Retrieve

An All Call Page, Group Page and/or External Page by Page Zone or by a specific Ext. No.

A call held on another Primary Ext. No.

A call held on this outside line only, regardless of the phone that placed the call on hold. Must enter a three digit outside line no. (e.g., 007).

A call held on for this Ext. No., regardless of where this Ext. No. appears.

#5#36 + Page Zone No.

(01~08)

#5#5 + Ext. No. of another

phone being paged.

Press Ext. Button, then dial

the access sequence below:

#5#71

#5#72 + Primary Ext. No.

#5#73 + Outside Line No.

(001~128)

#5#74 + Ext. No.

Notes

• The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone.

• If more than one call is on hold, the call on the telephone’ s lowest button number is picked up.

• Ringing calls are picked up over held calls as a priority.

Strata CIX and CTX IPT/DKT Telephone 08/05 51

Advanced Operation

Screen Call

This is a FeatureFlex feature and is available only with the Strata CIX. Screen Call enables you to create a list using the My Phone Manager software under FeatureFlex > Screen Call > Edit. This list will either send a call directly to Voice Mail or will make your telephone ring.

Important!

• To see how this feature interacts with other FeatureFlex features, refer to

Appendix C – FeatureFlex Interactions.

• If you do not enter any telephone numbers in the list, then Screen Call permits your voice mail to examine calls that are intended for your telephone, and handle them based on the Caller’s Name.

When you haven’t created the list in My Phone Manager; or you created a list of “Send to Voice Mail” numbers in My Phone Manager, four handling options are available: Send the call to the telephone, send the call to voice mail, transfer the call to a station with an announcement, and transfer the call to a station without an announcement.

 For an incoming call

1. The voice mail prompts the caller to say his name.

2. The caller mentions his name. Voice mail then transfers the call to the extension. The caller is made to hold while

voicemail tries the extension.

3. The telephone rings, voice mail announces:

“You have a call from ....

To accept the call, press

To reject the call, press 2 and hang up To transfer with announcement, press

To transfer without announcement, press 4”

Notes

• If you press 1, you can talk to the caller.

• If you press 2, voice mail will transfer this call to your mailbox.

• If you press 3, it asks you to enter the extension number and then record an announcement. After you record the announcement, you have the following options:

52 Strata CIX and CTX IPT/DKT Telephone 08/05

To review, press 1 To re-record, press 2 To append, press 3 To cancel recording, press 4 To save, press 9

Pressing 9 saves your announcement, then voicemail transfers the call to the extension you entered. Voice mail plays your announcement to the caller and the transferred destination starts ringing.

• If you press 4, you can enter the extension you want to transfer the call and voice mail will transfer it to the destination.

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).

Advanced Operation

Call Waiting

If a call is sent to your station when busy, and your station do es not have an extensio n button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

 To answer a waiting call by placing the current call on hold

 Press

Hold. The existing call is placed on hold. The camped-on line rings your

station (the Line LED flashes green - incoming call)....or if your telephone has the

Auto Hold feature, just press the flashing extension button. You are connected to the transferred call. The extension or Line LED flashes green

(in-use).

Note See your System Administrator to find out if you have Auto Hold.

 To answer a waiting call by disconnecting or transferring the current call

 Hang up or transfer the existing call; the camped-on call rings your station. The

camped-on line rings your telephone and the Line LED flashes green (incoming call).

...or press the flashing extension or

Line. The existing call is placed on hold. The

camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).

Strata CIX and CTX IPT/DKT Telephone 08/05 53

Advanced Operation

Direct Inward System Access (DISA)

Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your System Administrator for details.

1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone.

If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press

and repeat Step 2.

Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a DSS button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the station’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

• busy on a call on any button

• idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

 To connect directly to another station’s extension

1. When connected to a line or another station, press The original party is put on-hold. You can call a station even if the DSS LED

shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note You can transfer the call to an idle or busy station.

DSS.

Release.

54 Strata CIX and CTX IPT/DKT Telephone 08/05

Distinctive Ringing

 To set distinctive ringing

Advanced Operation

Distinctive Ringing

1. Press

2. Press a

3. You can press

#9876 to enter User Programming Mode.

Line or extension button. The LED is steady green.

Hold to switch between internal and external pitch. (Internal =

station calls within your system; external = outside line calls.)

4. Enter the two-digit pitch number (see table):

5. Press the same button that you pressed in Step 2 (

Line or extension). Two beeps is

a confirmation tone and “DATA PROGRAMMED” displays on your LCD.

Table 4 Internal and External Call Ringing Tones

Tone N o . Frequency and Cadence

01 500 Hz 1 sec. On, 3 sec. Off, repeat 02 1300 Hz 1 sec. On, 1 sec. Off, repeat 11 500/640 Hz 1 sec. On, 3 sec. Off, repeat 12 500/640 Hz 1 sec. On, 1 sec. Off, repeat 13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat 18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat

Strata CIX and CTX IPT/DKT Telephone 08/05 55

Advanced Operation

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.

 To activate DND on your Primary extension

 Press

Do Not Disturb or #6091 (hear Success T one). The LED lights steady red

and DND mode is activated for the entire station.

 To activate DND on a non-Primary extension

 Press the desired extension appearance and

Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone.

 To deactivate DND

 Press

Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out

and DND mode is de-activated.

Do Not Disturb or #6091 (hear

56 Strata CIX and CTX IPT/DKT Telephone 08/05

Setting DND for Another Extension

 To activate DND for another extension

Advanced Operation

Door Lock(s)

 Enter

the pass code +

#6191 (hear Entry T one) + the Primary extension of the remote extension +

# (hear Success Tone). This sets DND as if activated by the

Primary extension on the target telephone.

 To deactivate DND for another extension

 Enter

the pass code +

#6192 (hear Entry T one) + the Primary extension of the remote extension +

# (hear Success Tone). This removes DND from the target

telephone.

 To change your DND Pass Code

 Enter

#670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #

(hear Entry Tone) + new pass code + # (hear Success Tone). If you activate DND while a call is ringing, the ringing stops. The LED continues

to flash on your telephone and ring on other appearances.

Door Lock(s)

Your telephone may have Unlock Door button(s). Each Unlock Door button is programmed to unlock a specific door. Check with your System Administrator to find out the locations of your system’s door phones and record them below.

Door Lock No. Location Door Lock No. Location

410

 To unlock a door

 Press the specific

Unlock Door button or #12 + the Door Lock Number (see

above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Strata CIX and CTX IPT/DKT Telephone 08/05 57

Advanced Operation

Door Phone(s)

Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

LCD telephones display the door phone name ID when calls are made to or from door phones.

The number of possible door phones varies by Strata CIX system, 01~24 maxim um for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.

Door Phone Name/Location Door Phone Name/Location

 To answer a door phone call

 When you hear a door phone call ringing, lift the handset or press the ringing

button. A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press your extension +

#5#5 + directory number of the ringing phone.

58 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Echo Cancellation

 To call/monitor a door phone

1. With the handset off-hook, press an extension button. You hear dia l tone and the LED flashes green (in-use).

2. Press depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.

 To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming).

2. When answered, speak at a normal voice level in the direction of the door phone .

#15 (hear three tone bursts), then enter the door phone number (01~24,

Echo Cancellation

 If you hear echo on your IP telephone, tap either Vol  or Vol  once to cancel

the echo.

Emergency Call

 To make an emergency call, dial 911.

Emergency Monitoring Station

Your system may have one digital telephone assigned as an emergency monitoring station. If your telephone has this assignment, your line LED will flash green when someone makes a participate in the conversation. See your System Administrator for more information on this feature.

Strata CIX and CTX IPT/DKT Telephone 08/05 59

911 call. When you answer the call, you can listen in and

Advanced Operation

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number or a group pilot number can be specified as an emergency ringd own destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your System Administrator to find out if your telephone is programmed with the ability to change languages.

 To change the Language Display

 Enter the Change Language access code

1: English date format – MM/DD (/YY) 2

: British English – DD/MM (/YY)

: French – DD/MM (/YY)

: Spanish – DD/MM (/YY)

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The OCA calls for privacy.

 To turn the microphone ON/OFF

Microphn Cut-off functions on Handsfree Answerback and speaker

#495 + the Language Code (see below).

 Press

Microphn Cut-off to toggle between ON/OFF.

60 Strata CIX and CTX IPT/DKT Telephone 08/05

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker.

Handset OCA Announce can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone.

 To make an OCA call

 Manual – Dial an extension. When you hear busy tone, press

tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below.

 Automatic – If your telephone and the extension you are calling have been

programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing

Advanced Operation

Off-hook Call Announce

5 and, after one long

 To answer a Handset OCA call

While you have a call in progress, you hear one tone in your handset to indi cate that a second station is calling.

 Press Mic to toggle between the new and original callers.

You talk to the new caller for as long as you hold down

Mic. When you release the

button, you return to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to.

 To answer a Speaker OCA call

Note This feature is not available on the IPT2010-SD.

1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.

2. To turn off your microphone speaker to the second party, you can press

Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the

Mic or

second caller, although he/she can still speak through your speaker.

3. Press

Mic or Microphn Cut-off again to reconnect to the second caller. You can

toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

Strata CIX and CTX IPT/DKT Telephone 08/05 61

Advanced Operation

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

 To use Busy Override

 After reaching a busy station, press

indicating that a call is waiting. The station number displays.

2. A muted tone is heard at the busy station,

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

 To use DND Override

 After reaching a station in DND mode, press

station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displays Override.

DND OVR DENY, if the station you called denies DND

2. A tone signal is heard at the DND

62 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Override Calls

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

 To perform Executive Override

 After reaching a busy station, press

...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.

The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displays

EXEC OVR DENY, if the station you called denies Executive

Override. If you do not have Override privileges, you will camp on.

Destination Restriction/Traveling Class Override

Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre-determined account code.

 To use Destination Restriction or Traveling Class Override

1. Press

2. Enter the trunk access code or LCR access code.

3. Dial the external telephone number.

471. Confirmation tone plays and the LCD shows “Enter OVR Code.”

Strata CIX and CTX IPT/DKT Telephone 08/05 63

Advanced Operation

Paging

Class of Service Override

By dialing a Class of Service (COS) Override code, a user can change a station’ s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

 To perform Class of Service Override

1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the in-use rate.

2. Press

3. Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator.

4. Dial a telephone number.

#471. Dial tone stops. Your LCD prompts you to enter a code.

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see

Paging

Station users can make page announcements to telephones and external speakers. Check with your System Administrator to find out the zone numbers for various paging groups.

“Privacy” on page 66.)

 To make a Page Announcement to telephones or external speakers

1. Lift the handset, press extension and enter a paging access code.

2. Make your announcement, then hang up.

 To make a Group Page

 Press

...or press extension +

Group Page and enter the Group number (01~16)

#31 and enter the zone number.

64 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Answering a Page

 To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page

Zone number (01~08, depending on your telephone system).

Paging

 To answer an External Page Zone, lift the handset off-hook, dial

#5#36 and enter

the Page Zone number (01~08, depending on your telephone system).

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

 To make an All Call Page

1. With the handset off-hook, press ...or dial #30. This pages all telephones in the All Call Page Group but, depending

on system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

 To answer an All Call Page

1. Lift the handset off-hook, dial

2. Enter the Page Zone Number (01~08, depending on your telephone system).

All Call Page

#5#36.

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

 To make an Emergency Page, lift the handset off-hook, dial #37.  To make an Emergency Page to a group, lift the handset off-hook, dial

enter the Group number.

Strata CIX and CTX IPT/DKT Telephone 08/05 65

#38 and

Advanced Operation

Privacy

Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Your telephone may be equipped with a Privacy Release and/or a Privacy on

Line

button. On a normally private telephone, Privacy Release allows other

appearances of you line to join the conversation. On a normally non-private telephone,

Privacy on Line allows you to exclude others. The Privacy condition may be

toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

 To use Privacy Release

 While on a CO line call, press

outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside To add a third station, press

 To set/cancel Privacy

 Press

blocked from entering your outside line calls when they press a common ...or press Privacy on Line again to cancel the feature. The LED turns Off.

Privacy on Line to set privacy. The LED lights steady red. Others are

Redial

Use this button to redial the last number dialed from your telephone.

 To redial the last number, press Redial or

Privacy Release. The LED lights red. The

Line, the Privacy Release LED turns Off.

Privacy Release again; the process repeats.

Line

66 Strata CIX and CTX IPT/DKT Telephone 08/05

Speed Dial

Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:

• Station SD – Your System Administrator allocates a block of up to 100 personal SD numbers (10 per telephone). You have exclusive use of them and you can create and change them from your own telephone.If you have a IP T3014 telephone, you can assign names to your station SD numbers to appear on the Perso nal SD Directory display (see your System Administrator or use the procedure for

“Storing Personal Speed Dial Names” on page 106.)

• System SD – All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator. In some cases, System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone.

Advanced Operation

Speed Dial

Making a Call Using Speed Dial

There are two ways to begin a Speed Dial Call.

1. Press Spdial on a DKT3000-series digital telephone ...or press the

2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

Table 5 Speed Dial Access Codes

Feature Feature Access Code Sequences

Speed Dial (Dialing an SD number)

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an

2. If your telephone does not have a Spdial button, press the

Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

Speed Dial bin number (nnn).

button on any telephone.

Spdial

nnn = 100~199 Station SD bin numbers

Spdial

nnn = 200~999 System SD bin numbers

+ nnn

button, then dial the three digit

Strata CIX and CTX IPT/DKT Telephone 08/05 67

Advanced Operation

Storing a System/Station Speed Dial Number

Accessing System SD and Personal SD Directories

Names can be assigned to System and Station (personal) Speed Dial numbers. These directories appear on large screen IPT2008-SDL and DKT3014 telephones only.

 To access the SD directories

1. Press the Soft Key next to

2. Press the

MORE Soft Key to view following pages; press PREVIOUS to page back.

SYSTEM SD or PERSONAL SD to view the first screen.

3. To dial from the list, press the Soft Key next to the name. The system calls the number assigned to the name and displays the dialed number.

4. To assign names to your Personal (Station) SD numbers, see “Storing Personal

Speed Dial Names” on page 106.

Storing a System/Station Speed Dial Number

1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.

2. Dial the Station Speed Dial number (100~199) or System Speed Dial number (200~999). The LCD shows your digits and you hear Entry Tone.

3. Dial the telephone number to be stored + codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + #. You hear Success Tone.

4. Release the telephone. To enter another number, repeat the process, starting with Step 1. Refer to Table 6 below.

Example: To store a Station Speed Dial number on Index 100, dial

99495833000 + #

#. Include any required access and area

#66 + 100 +

Table 6 Feature Access Codes

Feature Feature Access Code Sequences

Speed Dial (Storing an SD number)

#66 +

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an

2. Refer to Table 7 on page 69 to see how to enter

Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

nnn + Phone No.2 + #

nnn = 100~199 SD bin numbers

#66 + nnn + Phone No.

nnn = 200~999 SD bin numbers

and # into a speed dial phone number.

+ #

68 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Storing a System/Station Speed Dial Number

IPT2008-SDL Name Storage

If you have a IP T2008-SDL phone, you can store names for Personal SD numbers (see

“Storing Personal Speed Dial Names” on page 106).

Advanced Speed Dial Operation

Special Characters

SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see

Table 7 Phone Number Dial String Characters

Entry Meaning

page 113.

0~9 #

(1 ~ 9)

** *

## is entered into the speed dial string.

0~9 End of Speed Dial Number when entering via access code (#66)

Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional. When * is used as an escape character, it consumes one Speed Dial digit. Entering pause would use two of 32 characters.

A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape sequences. Example: To insert a 17-second pause, press displays denoting a pause in the SD number. In this example, you would see “PP.”

is entered into the speed dial string.

7 to insert a seven-second

8. A “P”

*9*

Long SD Numbers

Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess are stored in the next higher bin and consume the next sequential SD number.

You can dial the entire string by entering the original SD number. All digits will be sent, including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits.

Strata CIX and CTX IPT/DKT Telephone 08/05 69

Advanced Operation

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered

after that point will be sent with touchtones.

 To change Tone Dialing

1. Access an outside line.

2. Dial a telephone number.

3. While on the call, press programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.

The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed.

Tone Dial Select. Although the outside line is

70 Strata CIX and CTX IPT/DKT Telephone 08/05

Voice Mail Call Monitor

Important! To see how this feature interacts with other FeatureFlex features, refer

to Appendix C – Featur eFl ex Intera ctio ns .

Using the flexible Call Monitor button on your telephone, you can listen to a caller while the caller records a message in your voice mailbox. You can also answer the call while the message is being recorded. When the call is picked up the message recording stops.

 To enable and disable Call Monitor on your telephone

1. While on hook, press the idle Call Monitor button. You hear the voice prompt “Enter your security code.”

2. Enter your voicemail password (maximum of 16 digits; nu mb ers 0~9). LCD displays “Talk to xxx,” where xxx = voice mail port DN.

Advanced Operation

Voice Mail Call Monitor

3. Press

You’ll hear the voice prompt “Call Monitor Enabled.” The LCD now displays “Logged into VM” briefly and then displays the original information.

The Call Monitor LED light turns solid green.

 Press the

Call Monitor button to disable Call Monitor. The Call Monitor LED

will turn off.

 To monitor a call using Call Monitor

1. The flashing green Call Monitor button indicates that a message is being recorded in voice mail.

2. Using the speakerphone, press the Call Monitor button. The Call Monitor LED flashes red. You can hear the caller leaving the message, but the caller cannot hear you.

The LCD displays “Monitoring VM xxx,” where xxx = Caller’s DN.

3. To talk to the caller, press the Call Monitor button again (The LED changes from flashing Red to solid Green).

The LCD display indicates the extension or line connection.

Strata CIX and CTX IPT/DKT Telephone 08/05 71

Advanced Operation

Voice Mail - Direct Transfer

The system enables you to transfer a ca ll directly to a voice mailbox without first ringing that person’s telephone.

 To transfer a call directly to Voice Mail (VM)

1. While on a call, press

Cnf/Trn. You hear feature dial tone.

2. Enter

#407. You hear entry tone.

3. Enter the VM mailbox number (usually the same as the extension number), then press

#. The call transfers immediately and your extension becomes idle.

Voice Mail - Return Call

Return Call is a FeatureFlex feature and works like the Boomerang feature. When you have many voice messages in your mailbox and while you’re listening to them you can reply to some or all of the messages via Voice Mail. Then pressing the Return Call button takes you back to the message where you stopped. It works like placing a bookmark in a book.

Important! To see how this feature interacts with other FeatureFlex features, refer

to Appendix C – Featur eFl ex Intera ctio ns .

 To use Return Call

Important! For this feature to work, the Return Call flexible button must be

programmed in Program 205 by your System Administrator. This flexible button must not be assigned to any other feature.

1. Log in to your Mailbox.

2. Press If you decide to return the call, press

3. Then, press ...or press

1 to play your messages.

6 on your dial pad or the Reply soft key.

1 to reply to a mailbox

2 to return the Call.

The Voice Mail calls the caller and transfers you to the caller.

Note When you press 2, the “Return Call” flexible button (turns red) gets activ ated

and you begin to hear the message “I will return your place in the mailbox....”

4. Talk or leave a message for the caller, then Hang up. The Voice Mail takes you back to where you stopped.

5. If you decide to hang up, press

Spkr to disconnect voice mail.

72 Strata CIX and CTX IPT/DKT Telephone 08/05

Voice Mail Soft Keys

This section provides simple definitions of the Stratagy ES (including the Stratagy iES32) Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES voice mailbox, the LCD displays the Stratagy

8 below.

You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone.

Table 9 shows a sample of some of the

available Soft Keys. For more information on Stratagy ES voice mail features, refer to the Stratagy Voice

Processing User Guide.

Table 8 Stratagy ES Main Menu Soft Keys for Strata CIX Telephones

DKT3007 SD IPT 2008 SDL DKT3014

DKT3010 SD

DKT 3020 SD

IP Telephones

DKT 2010 SD DKT 2020 SD

ES Main Menu options shown in Table

Voice Mail Functions

Advanced Operation

Voice Mail Soft Keys

PLAY MSGS PLAY PLAY Play Messages

SEND SEND SEND Send Messages

MANAGE MBX MGMT MGMT Manage Mailbox

EXIT

HANGUP QUIT

Exit Mailbox

Disconnect from Stratagy ES

Table 9 Soft Keys for Strata CIX Telephones

DKT3007 SD IPT2008-SDL/ DKT 3014 SDL

ADD ADD ADD Create a Guest Mailbox

ADD DESTS Additional Destinations

ADD MBX ADD ADD Add a mailbox to the list

DKT3010 SD

DKT 3020 SD

IP Telephones

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

Confirm automatic copy destination

Strata CIX and CTX IPT/DKT Telephone 08/05 73

Advanced Operation

Voice Mail Soft Keys

Table 9 Soft Keys for Strata CIX Telephones (continued)

DKT3007 SD IPT2008-SDL/ DKT 3014 SDL

ALL MSGS Copy All Messages

AM? AM

DKT3010 SD

DKT 3020 SD

IP Telephones

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

APPEND APND

AUTO COPY Set Automatic Msg Copy

BACK UP Backup (rewind)

BSY GRT REC

BUSY GREET Select Busy Greeting (toggle)

CALL SCREEN Change Call Screening (On/Off)

CANCEL

CANCEL MSG CANC CNCL

CHANGE

CHG GREETING

CONT DELETE

CONT PLAY Continuous Play

DATE & TIME DATE Message Date and Time

DELAY TIME

GRT GRT Change Greeting

Append recording

Record Busy Greeting

Cancel recording

Cancel message and select new destination

Change notification digits

Continuous Delete

Set Delay Time

DELETE DEL DEL Delete the message/guest mailbox

DELETE MBX DEL DEL

DELETE MSG

DESTINATION

DIRECTORY DIR DIR Directory plus name

DND DND DND Change Do Not Disturb (On/Off)

Delete a mailbox from the personal distribution list

Delete message (Future Delivery Review)

Enter automatic copy destination

74 Strata CIX and CTX IPT/DKT Telephone 08/05

Table 9 Soft Keys for Strata CIX Telephones (continued)

DKT3007 SD IPT2008-SDL/ DKT 3014 SDL

DKT3010 SD

DKT 3020 SD

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

IP Telephones

Enable/Disable: ENABLE/ DISABLE

• Notification template (toggle)

• Automatic copy

END TIME Set copy End Time

Advanced Operation

Voice Mail Soft Keys

FOLDERS FLDR

New/Saved message folder

FORWARD FWD FWD Forward the current message

FUTURE DLVR

GO FORWARD

Set Future Delivery, Future Delivery

Review

Go forward (advance)

GUEST MBXES GST GST Manage Guest Mailboxes

IMM ALL FAX SNDN

Immediate Fax (all faxes in folder)

IMM THS FAX SND1 Immediate Fax (current fax doc)

MARK PRIVAT PRV PRV Set Private status (On/Off)

MARK URGENT

MSG FOLDERS

MSG NOTIFY

URG URG Set Urgent status (On/Off)

FLDR FLDR Manage Personal Folders

Change message Notification

MULTI ENTRY MULTI MULTI Multiple Destinations

NAME RECORD

NAME NAME Record your Name

NEXT NEXT NEXT Play next message

NEXT MSG

NEXT NAME NEXT NEXT Play next name

PAUSE PAUS PAUS Pause recording

PAUSE PLAY

Strata CIX and CTX IPT/DKT Telephone 08/05 75

Play next message (Future Delivery

Review)

Pause playback

Advanced Operation

Voice Mail Soft Keys

Table 9 Soft Keys for Strata CIX Telephones (continued)

DKT3007 SD IPT2008-SDL/ DKT 3014 SDL

PER DST LST LIST LIST Manage Personal Distribution Lists

DKT3010 SD

DKT 3020 SD

IP Telephones

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

PERSONAL LIST

PM?

PREVIOUS Play the Previous message

PREV MENU PREV

REC COMMENT

RECORD REC REC Record

REENTER

REENTER NAM

REPLAY

REPLY RPLY RPLY Reply to the current message

RE RECORD RREC RREC Re-record

RESET PWORD

RETRN RECPT RTRC RTRC Set Return Receipt request (On/Off)

LIST LIST Personal distribution list (1~25)

Return to previous menu

COMM COMM Record a list Comment

Re-enter automatic copy destination

REDO REDO Re-enter name or Exit

Replay current message

RSET RSET Reset Guest Password

REVIEW REVW REVW Review recording/guest mailboxes

REVIEW LIST REVW REVW Review current list

REV OPTIONS

SAVE SAVE SAVE Save the message/recording/changes

SAVE MSG Save message (Future Delivery Review)

SECURITY COD

SELECT NAME PICK PICK Select name

SEND MSG SEND SEND Send and Return to Main menu

CODE CODE Change Security Code

Review Option Settings

76 Strata CIX and CTX IPT/DKT Telephone 08/05

Table 9 Soft Keys for Strata CIX Telephones (continued)

DKT3007 SD IPT2008-SDL/ DKT 3014 SDL

DKT3010 SD

DKT 3020 SD

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

IP Telephones

SET DAY Set the Day (1~31)

SET HOUR Set the Hour (1~12)

Advanced Operation

Voice Mail Soft Keys

SET MINUTES

Set the Minutes (0~59)

SET MONTH Set up Month (1~12)

SET YEAR Set up Year (last two digits)

SPCL FUNCT SPCL

Special Functions

SND ALL FAX FAXN Send All Fax (in folder to fax dev)

SND THS FAX FAX1 Send Current Fax (to fax device)

SPCIAL SEND SPCL SPCL Special Delivery Options

START TIME

Set copy Start Time

STOP STOP STOP End recording

URGENT MSGS

Copy Urgent Messages

USER OPTNS OPTN OPTN Change User Options

YES

Resume playback

Strata CIX and CTX IPT/DKT Telephone 08/05 77

Advanced Operation

Call Recording

While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon the options selected by your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.

Note Ask your System Administrator which method to use when recording a call.

This feature requires the presence of a Record and a PS/RES (Pause/Resume) button on your telephone. Feature codes are not available.

Important! Stratagy ES mailboxes have a definable time limit on the length of a

message can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined.

 To record a call

1. With a call in progress, press

Record.

If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.

...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.

2. (Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press

#. The Record LED flashes rapidly

and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

...or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing

#. The Record LED flashes

rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

78 Strata CIX and CTX IPT/DKT Telephone 08/05

Advanced Operation

Call Recording

3. To stop recording, press Record. The LED turns off and the recording stops. To resume recording at this point, you need to begin a new recording, see Step 1.

Notes

The following notes apply to telephone systems that are networked. For instance, if your company is so large that some departments are connected to one system (node) and others are on another (either in the same building or in another city), the telephones on the other node are considered “remote” stations.

• When a station that started voice recording puts a line on hold (consultation-hold or line-hold), voice recording stops and cannot be resumed.

• When a local Attendant “splits” two callers that were conferenced, voice recording stops. When a remote Attendant “splits” two callers, voice recording is unaffected.

• If a recorded call is put on Line hold, voice recording stops when that held call is picked up by another station. When the held call is in a different node, voice recording is unaffected when the held call is picked up.

• ACD or Attendant call monitoring cannot be used if voice recording is taking place. Conversely, if ACD or Attendant call monitoring is taking place, you cannot use voice recording.

Pause/Resume Recording

You can pause the recording while continuing the conversation by pressing PS/RES. The PS/RES LED flashes red. Your conversation is no longer being recorded.

To resume recording as part of the same message, press the PS/RES button again. You can pause and resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system.

Other Voice Mail Features

Another voice mail feature lets you to include a voice mailbox in a conference call.

“Adding Voice Mail to a Conference” on page 22. For instructions on the Stratagy

See Voice Mail features, refer to the Stratagy Voice Processing User Guide.

Strata CIX and CTX IPT/DKT Telephone 08/05 79

Advanced Operation

Call Recording

80 Strata CIX and CTX IPT/DKT Telephone 08/05

IPT2008-SDL LCD Features 4

This chapter shows how to use the IPT2008-SDL (shown below) large screen display.

LCD Display

Handset

Dial Pad

SK1 SK2

SK4 SK3

Soft Keys (SK)Soft Keys

LCD Control Buttons/Soft Keys

Navigation Buttons

Flexible Buttons

IPT2008-SDL Telephone

Strata CIX and CTX IPT/DKT Telephone 08/05 81

7535

Fixed Buttons

IPT2008-SDL LCD Features

Buttons

The IPT2008-SDL telephone is unique in functionality and design. This chapter describes its design elements and shows you how this telephone functions.

Buttons

This telephone has Fixed buttons, Navigation buttons, eight flexible buttons and 16 soft key buttons.

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in common on all the IPT2000-series telephones.

Chapter 2 – The Basics. These buttons are

Voice Mail

(envelope)

Mircrophone

Speaker

LEDs

7508

Navigation Buttons

These buttons are found only on the IP T2008-SDL telephone. They are located on the right, between the LCD and the Flexible buttons. You can navigate the Web screen using these buttons.

The Navigation buttons are the S or T arrows to move up or down, the arrows to move left or right and the center button is the Enter button

W or X

Speed Dial (lightning buttons)

Volume Control

Redial (U-turn button)

Hold (red button)

Cnf/Trn - Conference/Transfer (3 people - 2 people)

Left

Right

Enter

Down

82 Strata CIX and CTX IPT/DKT Telephone 08/05

Idle Display

This screen displays the following (for a picture, see “Directory and Speed Dial

Listings” on page 85):

•User Name

• PDN (maximum length is five digits)

• Date and Time (Month, Date, Day)

• Icon – The icon changes according to the Call status

• Soft keys display (see “Soft Keys” on page 32)

• Text information (example: Calling from.)

• Tabs (see Left and Right Tab Soft Keys below)

IPT2008-SDL LCD Features

Idle Display

Strata CIX and CTX IPT/DKT Telephone 08/05 83

IPT2008-SDL LCD Features

Idle Display

Left and Right Tab Soft Keys

Press the Left and Right tab soft keys to navigate to different operations. Using these soft keys, you can tab left to right from Phone, Config and Web and vice versa. The following screens display when you switch from one tab to the other or perform different functions.

7541

Going Off-hook/pressing Speaker Making an Out-going call

7538

Phone Tab – Talk display Configuration display

7539

7542

84 Strata CIX and CTX IPT/DKT Telephone 08/05

IPT2008-SDL LCD Features

Directory and Speed Dial Listings

The directory menu (idle state) is shown below.

Direct Station Selection

Scrolling Directories

System Speed Dial

Personal Speed Dial

Left Tab Soft Key Right Tab Soft Key

Direct Station Selection

This option displays all named stations in alphabetical order.

1. Press the DIRECT SS Soft Key to view the first screen.

2. To view the following page, press the

MORE Soft Key; press PREVIOUS to

page back.

MAR 18 MONDAY 01:35

BOB T

DON U

CAROL F FRED M

CHRIS M FANK G

CUST SERV GRAY W

PREVIOUS MORE

EXIT

External Directory

Internal Directory

3. T o select someone from the list, press the Soft Key next to their name. Press the Talk soft key. The system calls that number.

Strata CIX and CTX IPT/DKT Telephone 08/05 85

3200

MSG TALK

IPT2008-SDL LCD Features

Directory and Speed Dial Listings

System Speed Dial and Personal Speed Dial

Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above.

1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.

2. To view the following pages, press the

MORE Soft Key; press PREVIOUS to page

back.

3. To select someone from the list, press the Soft Key next to their name. The system calls that number and displays its directory information.

Internal Directory and External Directory

External Directory enables you to search the System Speed Dial Numbers alphabetically (typically, external destinations). Internal Directory enables you to search all of the internal name extensions alphabetically . This saves time since you do not have to step through the lists screen-by-screen.

See Table 10 on page 90 for instructions on entering letters, numbers and punctuation from the dial pad.

1. Press the INTERNAL DIR or EXTERNAL

DIR

Soft Key to view the first screen.

INPUT THE NAME?

EXIT FIND

2. Begin by entering the name (see

Table 10 on page 90) and pressing the

FIND Soft Key.

FRED

LEFT RIGHT

EXIT FIND

86 Strata CIX and CTX IPT/DKT Telephone 08/05

Toshiba Strata CIX670, Strata CIX200, Strata CIX100, Strata CIX100-S, Strata CTX28 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual