Toshiba satellite r10 Service Manual

1

Toshiba Personal Computer

Satellite R10

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-509

Copyright

© 2005 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed, with respect to the use of the information contained herein.

Toshiba Satellite R10 Maintenance Manual

First edition January 2005

Disclaimer

This manual has been validated and reviewed for accuracy. The instructions and descriptions
it contains are accurate for the Toshiba Satellite R10 at the time of this manual's production.
However, succeeding computers and manuals are subject to change without notice. Toshiba
assumes no liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Centrino, Pentium and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and other
countries/regions.
Windows and Microsoft are either registered trademarks of Microsoft Corporation.
i.LINK is a trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.

ii Satellite R10 Maintenance Manual (960-509)

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite R10, referred to as Satellite R10 in this manual.

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance
service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH

Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a
screw is not fully fastened, it could come loose, creating a danger of a short circuit,
which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

Satellite R10 Maintenance Manual (960-509) iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Satellite R10 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module
 Board layout
 Pin assignment
 Keyboard scan/character codes
 Key layout
 Wiring Diagrams
 BIOS Rewrite Procedures
 EC/KBC Rewrite Procedures
 Reliability

iv Satellite R10 Maintenance Manual (960-509)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If

three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the Satellite R10 that appears on its display is presented in the type face
below:

Format complete
System transferred

Satellite R10 Maintenance Manual (960-509) v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features ...................................................................................................................... 1-1

1.2 2.5-inch Hard Disk Drive......................................................................................... 1-10

1.3 Optical Drive............................................................................................................ 1-12

1.4 Keyboard.................................................................................................................. 1-23

1.5 TFT Color Display................................................................................................... 1-24

1.6 Power Supply ........................................................................................................... 1-26

1.7 Batteries ................................................................................................................... 1-29

1.8 AC Adapter .............................................................................................................. 1-32

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

2.4 System Board Troubleshooting................................................................................ 2-17

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-33

2.6 2.5” HDD Troubleshooting...................................................................................... 2-36

2.7 Keyboard Troubleshooting ......................................................................................2-41

2.8 Display Troubleshooting.......................................................................................... 2-42

2.9 Touch Pad Troubleshooting..................................................................................... 2-45

2.10 Selectable bay(optical drive) Troubleshooting ........................................................ 2-46

2.11 Modem Troubleshooting.......................................................................................... 2-47

2.12 LAN Troubleshooting.............................................................................................. 2-48

2.13 Sound Troubleshooting............................................................................................ 2-49

2.14 SD Card Slot Troubleshooting................................................................................. 2-50

2.15 Tablet Pen Troubleshooting..................................................................................... 2-51

2.16 Wireless LAN Troubleshooting............................................................................... 2-53

vi Satellite R10 Maintenance Manual (960-509)

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test ................................................................................................... 3-1

3.2 Executing the Diagnostic Test ................................................................................... 3-4

3.3 Setting of the hardware configuration........................................................................ 3-8

3.4 Heatrun Test............................................................................................................. 3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test ............................................................................................................. 3-18

3.10 Floppy Disk Test...................................................................................................... 3-21

3.11 Printer Test............................................................................................................... 3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test ......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................ 3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test......................................................................................................... 3-32

3.17 CD-ROM/DVD-ROM Test ..................................................................................... 3-34

3.18 Error Code and Error Status Names......................................................................... 3-35

3.19 Hard Disk Test Detail Status.................................................................................... 3-38

3.20 Only One Test.......................................................................................................... 3-40

3.21 Head Cleaning.......................................................................................................... 3-48

3.22 Log Utilities ............................................................................................................. 3-49

3.23 Running Test............................................................................................................ 3-51

3.24 Floppy Disk Drive Utilities...................................................................................... 3-52

3.25 System Configuration .............................................................................................. 3-57

3.26 Wireless LAN Test Program (Intel-made b/g).........................................................3-59

3.27 Wireless LAN Test Program (Intel-made a/b/g)...................................................... 3-63

3.28 Wireless LAN Test Program (Askey-made)............................................................ 3-68

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-72

3.30 Sound Test Program................................................................................................. 3-86

3.31 SETUP .....................................................................................................................3-92

Satellite R10 Maintenance Manual (960-509) vii

Chapter 4 Replacement Procedures

4.1 Overview.............................................................................................................. 4-1

4.2 Battery pack ......................................................................................................... 4-8

4.3 PC card/SD card................................................................................................. 4-10

4.4 Memory module................................................................................................. 4-12

4.5 HDD................................................................................................................... 4-14

4.6 Selectable bay module ....................................................................................... 4-16

4.7 Keyboard............................................................................................................ 4-19

4.8 Bottom cover assembly...................................................................................... 4-21

4.9 Battery latch assembly/Selectable bay lock....................................................... 4-23

4.10 QI button assembly/PC card slot brace.............................................................. 4-25

4.11 MDC/Modem cable ........................................................................................... 4-27

4.12 Mini PCI module................................................................................................ 4-30

4.13 Fan/CPU............................................................................................................. 4-32

4.14 DC-IN jack......................................................................................................... 4-35

4.15 Pen holder/RTC battery ..................................................................................... 4-36

4.16 LCD harness holder ........................................................................................... 4-38

4.17 Mic (L) cable guide........................................................................................... 4-41

4.18 QI board/CN board ........................................................................................... 4-42

4.19 System board...................................................................................................... 4-44

4.20 PC card slot cover .............................................................................................. 4-46

4.21 Speaker............................................................................................................... 4-47

4.22 Microphone/Front panel..................................................................................... 4-48

4.23 Lens holder......................................................................................................... 4-50

4.24 Touch pad........................................................................................................... 4-51

4.25 LCD unit & FL inverter ..................................................................................... 4-52

4.26 Application switch board ................................................................................... 4-56

4.27 LCD latch assembly ........................................................................................... 4-57

4.28 Digitizer ............................................................................................................. 4-58

4.29 LCD harness/Digitizer harness/Wireless LAN antenna cable ........................... 4-64

4.30 Hinge switch Board............................................................................................ 4-68

viii Satellite R10 Maintenance Manual (960-509)

4.31 Fluorescent Lamp............................................................................................... 4-69

Appendices

Appendix A Handling the LCD Module ........................................................................ A-1

Appendix B Board Layout ............................................................................................. B-1

Appendix C Pin Assignment .......................................................................................... C-1

Appendix D Keyboard Scan/Character Codes ............................................................... D-1

Appendix E Key Layout..................................................................................................E-1

Appendix F Wiring Diagrams......................................................................................... F-1

Appendix G BIOS Rewrite Procedures.......................................................................... G-1

Appendix H EC/KBC Rewrite Procedures..................................................................... H-1

Appendix I Reliability.....................................................................................................I-1

Satellite R10 Maintenance Manual (960-509) ix

x Satellite R10 Maintenance Manual (960-509)

Chapter 1

Hardware Overview

1 Hardware Overview

1 Hardware Overview

1-ii Satellite R10 Maintenance Manual (960-509)

1 Hardware Overview

Chapter 1 Contents

1.1 Features...................................................................................................................... 1-1

1.2 2.5-inch Hard Disk Drive......................................................................................... 1-10

1.3 Optical Drive............................................................................................................ 1-12

1.3.1 DVD-ROM Drive............................................................................... 1-12

1.3.2 DVD-ROM & CD-R/RW Drive ........................................................ 1-16

1.3.3 DVD Super Multi Drive..................................................................... 1-19

1.3.4 DVD Super Multi Drive (Double-layer) ............................................ 1-21

1.4 Keyboard.................................................................................................................. 1-23

1.5 TFT Color Display................................................................................................... 1-24

1.5.1 LCD Module ...................................................................................... 1-24

1.5.2 FL Inverter Board............................................................................... 1-25

1.6 Power Supply........................................................................................................... 1-26

1.7 Batteries ................................................................................................................... 1-29

1.7.1 Main Battery....................................................................................... 1-29

1.7.2 Battery Charging Control ................................................................... 1-30

1.7.3 RTC Battery ....................................................................................... 1-31

1.8 AC Adapter .............................................................................................................. 1-32

Satellite R10 Maintenance Manual (960-509) 1-iii

1 Hardware Overview

Figures

Figure 1-1 Front of the computer..................................................................................... 1-5

Figure 1-2 System units configuration ............................................................................ 1-5

Figure 1-3 System Block Diagram .................................................................................. 1-6

Figure 1-4 2.5-inch HDD............................................................................................... 1-10

Figure 1-5 DVD-ROM drive ......................................................................................... 1-12

Figure 1-6 DVD-ROM & CD-R/RW drive ................................................................... 1-16

Figure 1-7 DVD Super Multi drive ............................................................................... 1-19

Figure 1-8 DVD Super Multi drive (Double-layer)....................................................... 1-21

Figure 1-9 Keyboard...................................................................................................... 1-23

Figure 1-10 LCD module................................................................................................. 1-24

Tables

Table 1-1 2.5-inch HDD dimensions ........................................................................... 1-10

Table 1-2 2.5-inch HDD Specifications....................................................................... 1-11

Table 1-3 DVD-ROM drive outline dimensions.......................................................... 1-12

Table 1-4 DVD-ROM drive specifications .................................................................. 1-13

Table 1-5 DVD-ROM & CD-R/RW drive outline dimensions.................................... 1-16

Table 1-6 DVD-ROM & CD-R/RW drive specifications ............................................ 1-17

Table 1-7 DVD Super Multi drive outline dimensions ................................................ 1-19

Table 1-8 DVD Super Multi drive specifications ........................................................ 1-20

Table 1-9 DVD Super Multi drive (Double-layer) outline dimensions ....................... 1-21

Table 1-10 DVD Super Multi drive (Double-layer) specifications................................ 1-22

Table 1-11 LCD module specifications (14.1 TFT)....................................................... 1-24

Table 1-12 FL inverter board specifications .................................................................. 1-25

Table 1-13 Power supply output specifications ............................................................. 1-27

Table 1-14 Battery specifications................................................................................... 1-29

Table 1-15 Time required for charges of main battery .................................................. 1-30

Table 1-16 Data preservation time ................................................................................. 1-30

1-iv Satellite R10 Maintenance Manual (960-509)

1 Hardware Overview

Table 1-17 RTC battery charging/data preservation time .............................................. 1-31

Table 1-18 AC adapter specifications ............................................................................ 1-32

Satellite R10 Maintenance Manual (960-509) 1-v

1 Hardware Overview

1-vi Satellite R10 Maintenance Manual (960-509)

1.1 Features 1 Hardware Overview

1 Features

1.1 Features

The Satellite R10 is an ultra thin and lightweight tablet PC realizing cable-less environment
on a table by wireless function with a Pentium-M/Celeron-M processor realizing high
performance.

 Microprocessor

Microprocessor that is used will be different of the model.

¾ Intel

®

Mobile Pentium ®-M

Pentium-M 1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)

L1 cache : 64KB (32KB + 32KB)
L2 cache : 2MB

¾ Intel

®

Mobile Celeron ®-M

Celeron-M 1.30GHz (Processor Number ; 350)

1.40GHz (Processor Number ; 360)

L1 cache : 64KB (32KB + 32KB)
L2 cache : 1MB

 Chipset

Equipped with Intel 855GME (Montara-GM+) as North Bridge, Intel ICH4-M as
South Bridge and Texas Instrument PCI7411ZHK as Card Controller.

 GPU Controller

Internal graphic controller in north bridge. VRAM 16-64MB

 Memory

Two DDR SO-DIMM slots support DDR333/DDR226. Memory modules can be
installed to a maximum of 2GB (2,048MB). Memory modules in 256MB, 512MB
and 1GB sizes are available.

 HDD

Single 40/60/80/100GB internal drive. 2.5-inch x 9.5mm height

Satellite R10 Maintenance Manual (960-509) 1-1

1 Hardware Overview 1.1 Features

 Selectable Bay

Supporting hotswap with DVD-ROM drive, DVD-ROM & CD-R/RW drive, DVD
Super Multi drive and 2nd HDD adapter.

 USB FDD

3.5 inch USB FDD supports 720KB/1.44MB formats.

 Display

Display swivels automatically 0/90/180/270 degrees by display driver. LCD and CRT
can be displayed at the same time.

LCD

Built-in 14.1 inch, 16M colors, XGA (1,024×768 dots), thin type low

temperature poly-silicon TFT color display.

CRT

Supported via an RGB connector

TV-out

Supported via an S-Video connector

 Digitizer

Digitizer is installed at the rear of LCD unit. The supplied tablet pen enables pen
computing.

 Keyboard

Keyboard has 85(US)/86(UK)-key and supports Windows key and Hot key.

 Touch pad

Touch pad is installed as a pointing device.

 Tablet pen (Tablet PC pen)

Tablet pen can be used as a mouse by touching the display softly with the pen tip.
Tablet button on the side of the pen corresponds to the right click of the mouse. Erase
button on the pen tail can be used as an eraser depending on the application.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and an
RTC battery (that backs up the Real Time Clock and CMOS memory).

1-2 Satellite R10 Maintenance Manual (960-509)

1.1 Features 1 Hardware Overview

 USB (Universal Serial Bus)

Three USB ports are usable. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.

 PC card slot

The PC card slot (PCMCIA) accommodates one 5mm Type II card. (Based on PC
Card Standard, supporting CardBus)

 SD card slot

A SD Card Slot can accommodate Secure Digital flash memory cards with various
capacities. Supporting memory card and I/O card.

 Sound system

The sound system is equipped with the following features:

- Built in stereo speakers

- Built-in monaural microphone

- Stereo Headphone jack (3.5mm mini headphone jack)

- External microphone jack (3.5mm mini microphone jack)

 Switch/Button

Windows Security tablet button, ESC/Rotation button, Cross Function button,
Toshiba Assist button and Wireless communication switch are available.

 Internal Modem

The internal modem is equipped as a modem daughter card (MDC).

The internal modem provides capability for data and fax communication and supports
ITU-T V.90 standard. For data reception it operates at 56Kbps and for data
transmission it operates at 33.6Kbps. For fax transmission, it operates at 14,4Kbps.
The speed of data transfer and fax depends on analog telephone line condition. It has
an RJ11 modem jack for connecting to a telephone line.

 LAN

The internal LAN supports 10/100Mbit Ethernet.

Satellite R10 Maintenance Manual (960-509) 1-3

1 Hardware Overview 1.1 Features

 Wireless LAN

Wireless LAN Card can be equipped with mini-PCI slot. Based on IEEE802.11b/g,
a/b/g with 2.45GHz/5.0GHz Dual-band antenna.

 i.LINK (IEEE1394)

This port enables high-speed data transfer directly from external devices such as
digital video cameras.

 Docking port

Advanced Port Replicator III can be connected through docking port on the bottom.

1-4 Satellite R10 Maintenance Manual (960-509)

1.1 Features 1 Hardware Overview

Figure 1-1 shows the front of the computer and Figure 1-2 shows the system units
configuration.

Figure 1-1 Front of the computer

Figure 1-2 System units configuration

Satellite R10 Maintenance Manual (960-509) 1-5

1 Hardware Overview 1.1 Features

Figure 1-3 shows the system block diagram.

Figure 1-3 System Block Diagram

1-6 Satellite R10 Maintenance Manual (960-509)

1.1 Features 1 Hardware Overview

The PC contains the following components.

 CPU

¾ Intel ® Mobile Pentium ®-M Processor 1.60GHz (Processor Number ; 725)

1.70GHz (Processor Number ; 735)

1.80GHz (Processor Number ; 745)

2.00GHz (Processor Number ; 755)
Core voltage : 1.05V
FSB : 400MHz
L1 cache : 64KB [32KB (Code) + 32KB (Data)]
L2 cache : 2MB
Support : Enhanced Intel

®

SpeedStep technology

¾ Intel ® Mobile Celeron ®-M Processor 1.30GHz (Processor Number ; 350)

1.40GHz (Processor Number ; 360)
Core voltage : 0.748V
FSB : 400MHz
L1 cache : 64KB [32KB (Code) + 32KB (Data)]
L2 cache : 1MB

 Memory

Two DDR SO-DIMM slots support DDR333/DDR226. Memory modules in 256MB,
512 MB and 1GB can be installed to a maximum of 2GB (2,048MB).

2.5V operation
200 pin, SO Dual In-line Memory Modules (SO-DIMM)
Supports PC2700/PC2100

 BIOS ROM (Flash memory)

4Mbit (256K×16-bit chip)

- 64KB used for logo

- 64KB used for setup and checksum

- 128KB used for system BIOS

- 64KB used for VGA-BIOS

- 64KB used for ACPI

- 8KB used for PnP

- 8KB used for password security

- 16KB used for booting

- 64KB used for LAN

- 32KB are reserved

5.0V operation
Access time : 120 ns or 90 ns
Data transfer: 8-bit

Satellite R10 Maintenance Manual (960-509) 1-7

1 Hardware Overview 1.1 Features

 PCI chipset

This gate array incorporates the following elements and functions

Intel 855GME (Montara-GM+) (North Bridge)

- Dothan Processor System Bus Support

- DRAM Controller supporting DDR333/DDR266, 2GB max

- Accelerated Graphics Port Interface: adheres to AGP2.0, AGP×4 mode

- Hub Link Interface

- 732-ball 37.5×37.5 mm FC-BGA package

Intel ICH4-M (South Bridge)

- Hub Link Interface

- PCI Rev2.2 Interface (6 PCI REQ/GNT Pairs)

- BusMaster IDE Controller (Ultra ATA 100/66/33)

- USB 1.1/2.0 Controller 6 Ports (EHCI: Enhanced Host Controller)

- I/O APIC (ACPI 1.06)

- SMBus2.0 Controller

- FWH Interface (BIOS)

- LPC Interface (EC/KBC, Super I/O)

- IRQ Controller

- Serial Interrupt Controller

- Power Management Controller

- Deeper Sleep (C4) Support

- Suspend/Resume Control

- AC'97 2.2 Interface

- Internal RTC

- Internal LAN Controller (WfM2.0)

- 421-ball 31×31mm BGA Package

 PC Card Controller (Texas Instruments-made PCI7411ZHK)

PCI interface
CardBus/Ultra Media controller
SD card controller
IEEEE1394 controller
288-ball (16x16x1.4) BGA package

 GPU controller (Internal graphic controller)

VRAM 16-64MB
AGP V2.0 standard x4 mode
LCD I/F LVDS 2ch
S-video support

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1.1 Features 1 Hardware Overview

 Batteries

The main battery is a detachable lithium-ion main battery (10.8V, 4700mAh, 6 cell)
and the RTC battery is a lithium ion battery (2.4V-16mAh).

 Modem controller

Supported by MDC. Using of the secondary AC97 Line

 LAN controller (ICH4-M Kinnerth 82562EP)

Controls LAN and supports 100BASE-TX (Fast Ethernet)/10BASE-T (Ethernet).

 Other main system chips

- EC/KBC (Mitsubishi-made LPC microcontroller M306K5F8LRP)

- PSC (Toshiba-made TMP87PM48UG)

- Temperature sensor (ADM-made ADM1032ARMZ)

- Acceleration sensor (ST Micro-made LIS3L02AQ)

- Super I/O (SMSC-made LPC47N217-JN)

- SOUND CODEC (ADM-made AD1981B)

- AMP (Matsushita-made MM1667XHFE) + HP AMP (MAX4410)

- CLK Generator (ICS-made ICS950812CGLFT)

Satellite R10 Maintenance Manual (960-509) 1-9

1 Hardware Overview 1.2 2.5-inch Hard Disk Drive

1.2 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm contains a 2.5-inch magnetic disk
and magnetic heads.

Figure 1-4 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.

Figure 1-4 2.5-inch HDD

Table 1-1 2.5-inch HDD dimensions

Parameter

HDD2188BZE02

Width (mm)

Outline Height (mm)

dimensions Depth (mm)

Weight (g)

Parameter

G8BC0001E411

Width (mm)

Outline Height (mm)

dimensions Depth (mm)

Weight (g)

Standard value

TOSHIBA

TOSHIBA

HDD2189BZE02

TOSHIBA

HDD2190BZE02

TOSHIBA

HDD2D08BZE02

69.85

9.5

100

99 (max) 95 102 (max)

Standard value

HGST

HGST

G8BC0001N611

HGST

G8BC0001N811

HGST

G8BC0001NA10

69.85±0.25

9.5±0.2

100.2±0.25

95 (max) 102 (max)

1-10 Satellite R10 Maintenance Manual (960-509)

1.2 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-2 2.5-inch HDD Specifications

Specification

Parameter TOSHIBA

Storage size
(formatted)

Speed (RPM)

Data transfer speed
(Mbits/s)

Interface transfer
rate (MB/s)

Storage
density(Kbpi)

Track density (Ktpi)

Average seek time
(Read) (ms)

Average seek time
(Write) (ms)

Start time (sec)

HDD2190BZE02

TOSHIBA

HDD2189BZE02

TOSHIBA

HDD2188BZE02

TOSHIBA

HDD2D08BZE02

40GB 60GB 80GB 100GB

4,200 5,400

175.0-341.7 230.6-445.9

100 (Ultra DMA mode)

735 - 735( max) 756

96 88.1 110

12

12

4.0

Specification

Parameter HGST

Storage size
(formatted)

Speed (RPM)

Data transfer speed
(Mbits/s)

Interface transfer
rate (MB/s)

Storage
density(Kbpi)

Track density (Ktpi)

Average seek time
(Read) (ms)

Average seek time
(Write) (ms)

Start time (sec)

G8BC0001E411

HGST

G8BC0001N611

HGST

G8BC0001N811

HGST

G8BC0001NA10

40GB 60GB 80GB 100GB

4,200 5,400

512 493

100 (Ultra DMA mode)

702 717 764

96 96.6 113.2

12

14

3.0 3.5

Satellite R10 Maintenance Manual (960-509) 1-11

1 Hardware Overview 1.3 Optical Drive

1.3 Optical Drive

1.3.1 DVD-ROM Drive

The DVD-ROM drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD/DVD­ROM and CD-R/RW and DVD-RAM (read-only).

The DVD-ROM drive is shown in Figure 1-5. The dimensions and specifications of the
DVD-ROM & CD-R/RW drive are described in Table 1-3, Table 1-4.

Parameter Standard value

Outline

dimensions

Figure 1-5 DVD-ROM drive

Table 1-3 DVD-ROM drive outline dimensions

Maker (code)

Width (mm) 128±0.2 128

Height (mm) 12.7±0.2 (excluding projections) 12.7

Depth (mm) 126.1 129.4

Mass (g) 200 170 180

TSST

(G8CC0000R410)

TSST

(G8CC0002B410)

TEAC

(G8CC0002E410)

1-12 Satellite R10 Maintenance Manual (960-509)

1.3 Optical Drive 1 Hardware Overview

Table 1-4 DVD-ROM drive specifications (1/3)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 192KByte

Drive Specification

TSST (G8CC0000R410)

DVD-ROM(Single-L) MAX 8x(CAV) [MAX 10820KB/s]

DVD-ROM(Double-L) MAX 6x(CAV) [MAX 8112KB/s]

DVD-VIDEO(CSS) MAX 4x(CAV) [MAX 5408KB/s]

DVD-R/RW MAX 4x(CAV) [MAX 5408KB/s]

DVD-RAM(Ver1.0) MAX 2x(ZCLV) [MAX 2704KB/s]

Read

ATAPI interface

(MB/s)

CD-ROM 95 (Random)

DVD-ROM 100 (Random)

DVD-RAM 170 (Random)

DVD-RAM(Ver2.1) MAX 1x(ZCLV) [MAX 2704KB/s]

CD(Mode1) MAX 5.7x(PCAV) [MAX 855KB/s]

MAX 24x(CAV) [MAX 3600KB/s]

CD(Mode2) MAX 5.7x(PCAV) [MAX 975.3KB/s]

MAX 24x(CAV) [MAX 4104KB/s]

CD-RW MAX 8.6x(CLV) [MAX 1293KB/s]

PIO mode16.7 MB/s PIO-MODE4 supported

DMA mode16.7 MB/s MultiwordDMA-MODE2 supported

Ultra DMA mode 33.3 MB/s UltraDMA-MODE2 supported

Supported disk
format

CD

DVD

CD-Audio, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM,

CD-ROM XA, CD-I, CD-I Bridge(Photo-CD, Video-CD),

Multi-session CD(Photo-CD, CD-EXTRA, CD-R,

CD-RW), CD-R(read), CD-RW (read)

DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),

DVD-R (read), DVD-RW (read),

DVD-RAM (read, Version2.1),

DVD-RAM (read, Version1.0)

Satellite R10 Maintenance Manual (960-509) 1-13

1 Hardware Overview 1.3 Optical Drive

Table 1-4 DVD-ROM drive specifications (2/3)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 256KByte

Supported disk
format

Drive Specification

TSST (G8CC0002B410)

DVD-ROM(Single-L) MAX 8x(CAV) [MAX 10816KB/s]

DVD-ROM(Double-L) MAX 6x(CAV) [MAX 8112KB/s]

DVD-R/-RW MAX 4x(CAV) [MAX 5408KB/s]

DVD+R/+RW MAX 4x(CAV) [MAX 5408KB/s]

Read

ATAPI interface

(MB/s)

CD-ROM 110 (Random)

DVD-ROM 110 (Random)

DVD-RAM 140 (Random)

CD

DVD

DVD-RAM(Ver2.1) MAX 2x(ZCLV) [MAX 2704KB/s]

CD(Mode1) MAX 24x(CAV) [MAX 3600KB/s]

CD(Mode2) MAX 24x(CAV) [MAX 4104KB/s]
CD-DA(Mode1) MAX 10x(CLV) [MAX 1500KB/s]
CD-DA(Mode2) MAX 10x(CLV) [MAX 1710KB/s]

PIO mode16.7 MB/s PIO-MODE4 supported

DMA mode16.7 MB/s MultiwordDMA-MODE2 supported

Ultra DMA mode 33.3 MB/s UltraDMA-MODE2 supported

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM,

CD-ROM XA, CD-I, CD-I Bridge(Photo-CD, Video-CD),

Multi-session CD(Photo-CD, CD-EXTRA, CD-R,

CD-RW, Portfolio),CD-R, CD-RW

DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),

DVD-R (Ver1.0, Ver2.1), DVD-RW (Ver1.0, Ver1.1),

DVD+R, DVD+RW, DVD-RAM (Version2.1)

1-14 Satellite R10 Maintenance Manual (960-509)

1.3 Optical Drive 1 Hardware Overview

Table 1-4 DVD-ROM drive specifications (3/3)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory -

Supported disk
format

Drive Specification

TEAC (G8CC0002E410)

DVD-ROM MAX 8x(CAV) [MAX 4594KB/s]

DVD-VIDEO MAX 4x(CAV) [MAX 2297KB/s]

DVD-R/RW MAX 8x(CAV) [MAX 4594KB/s]

Read

ATAPI interface

(MB/s)

CD-ROM 120 (Random)

DVD-ROM 130 (Random)

CD

DVD

DVD-RAM(4.7GB) MAX 5x(CAV) [MAX 3246KB/s]

DVD-RAM(2.6GB) MAX 2.5x(CAV) [MAX 1626KB/s]

CD(Mode1) MAX 24x(CAV) [MAX 5137KB/s]
CD(Mode2) MAX 20x(CAV) [MAX 4280KB/s]

CD-RW MAX 24x(CLV) [MAX 5137KB/s]

PIO mode16.7 MB/s PIO-MODE4 supported

DMA mode16.7 MB/s MultiwordDMA-MODE2 supported

Ultra DMA mode 33.3 MB/s UltraDMA-MODE2 supported

CD-DA, CD-ROM MODE1, CD-ROM MODE2,

Multi-session CD, CD, CD-I, Video-CD, Enhanced CD,

CD-TEXT, Photo-CD, addressing Method 2

DVD-R (General, Authoring, Single/Multi-boarder),

DVD-Video, DVD-RW (Single/Multi-boarder, Packet),

DVD-RAM (4.7GB, 2.6GB),

DVD+R/RW (Single/Multi-boarder, Packet)

Satellite R10 Maintenance Manual (960-509) 1-15

1 Hardware Overview 1.3 Optical Drive

1.3.2 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15­inch) CD/DVD-ROM and CD-R/RW.

The DVD-ROM & CD-R/RW drive is shown in Figure 1-6. The dimensions and
specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-5, Table 1-6.

Figure 1-6 DVD-ROM & CD-R/RW drive

Table 1-5 DVD-ROM & CD-R/RW drive outline dimensions

Parameter Standard value

Outline

dimensions

Maker (code)

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0

Mass (g) 190±10

PCC

(G8CC0001X410)

TEAC

(G8CC0001Y411)

1-16 Satellite R10 Maintenance Manual (960-509)

1.3 Optical Drive 1 Hardware Overview

Table 1-6 DVD-ROM & CD-R/RW drive specifications (1/2)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk
format

Drive Specification

PCC (G8CC0001X411)

Read

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

CD

DVD

DVD-ROM MAX 8x(CAV) [MAX 10800 KB/s]

CD-ROM MAX 24x(CAV) [MAX 3600 KB/s]

CD-R 4x/8x(CLV), 16x(PCAV), MAX24x(CAV)

CD-RW 4x(CLV)

High Speed CD-RW 4x/8x/10x(CLV)

Ultra Speed CD-RW 10x(CLV), MAX24x(CAV)

PIO mode16.6 MB/s PIO MODE4 supported

DMA mode16.6 MB/s Multiword MODE2 supported

Ultra DMA mode 33.3 MB/s Ultra DMA MODE2

CD-DA,CD-ROM,CD-ROM XA

Photo CD, CD-Extra(CD+), CD-text

DVD-R (DVD-R Multi-boarder supported)

DVD-RW(Ver.1.2), DVD-Video, DVD+R, DVD+RW,

DVD-RAM(2.6GB/4.7GB), DVD+R, DVD+RW

Satellite R10 Maintenance Manual (960-509) 1-17

1 Hardware Overview 1.3 Optical Drive

Table 1-6 DVD-ROM & CD-R/RW drive specifications (2/2)

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk
format

Drive Specification

TEAC (G8CC0001Y411)

Read

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

CD

DVD

DVD-ROM MAX 8x(CAV) [MAX 10800 KB/s]

CD-ROM MAX 24x(CAV) [MAX 3600 KB/s]

CD-R 4x/8x(CLV), 16x(PCAV), MAX 24x(CAV)

CD-RW 4x(CLV)

High Speed CD-RW 4x/8x/10x(CLV)

Ultra Speed CD-RW 10x(CLV), MAX 24x(CAV)

PIO mode16.6 MB/s PIO MODE4 supported

DMA mode16.6 MB/s Multiword MODE2 supported

Ultra DMA mode 33.3 MB/s Ultra DMA MODE2

CD-DA,CD-ROM,CD-ROM XA

Photo CD, CD-Extra(CD+), CD-text

DVD-R (DVD-R Multi-boarder supported)

DVD-RW(Ver.1.2), DVD-Video, DVD+R, DVD+RW,

DVD-RAM(2.6GB/4.7GB)

1-18 Satellite R10 Maintenance Manual (960-509)

1.3 Optical Drive 1 Hardware Overview

1.3.3 DVD Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch)
CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RAM.

The DVD Super Multi drive is shown in Figure 1-7. The dimensions and specifications of the
DVD Super Multi drive are described in Table 1-7, Table 1-8.

Outline
dimensions

Figure 1-7 DVD Super Multi drive

Table 1-7 DVD Super Multi drive outline dimensions

Parameter Standard value

Maker

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0

Mass (g) 210±10

PCC

(G8CC00021410)

Satellite R10 Maintenance Manual (960-509) 1-19

1 Hardware Overview 1.3 Optical Drive

Table 1-8 DVD Super Multi drive specifications

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Supported disk
format

Drive Specification

PCC (G8CC00021410)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

CD

DVD

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8x(CAV) [MAX 10800 KB/s]

CD-ROM MAX 24x(CAV) [MAX 3600 KB/s]

CD-R 4x/8x (CLV), 24x (ZCLV)

CD-RW 4x (CLV)

High Speed CD-RW 4x/8x/10x (CLV)

Ultra Speed CD-RW 10x (CLV)

DVD-R 1x/2x (CLV), MAX 8x (CLV)

DVD-RW 1x/2x (CLV), MAX 4x (CLV)

DVD+R 2.4x (CLV), MAX 8x (CLV)
DVD+RW 2.4x (CLV), MAX 4x (CLV)
DVD-RAM 3x (ZCLV) (4.7GB/9.4GB)

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

CD-DA, CD-ROM, CD-ROM XA,

Photo CD, CD-Extra(CD+), CD-text

DVD-R(3.9GB), DVD-RW (Ver1.1),

DVD Video, DVD+R, DVD+RW,

DVD-RAM (2.6GB/4.7GB)

1-20 Satellite R10 Maintenance Manual (960-509)

1.3 Optical Drive 1 Hardware Overview

1.3.4 DVD Super Multi Drive (Double-layer)

The DVD Super Multi drive (Double-layer) accommodates either 12 cm (4.72-inch) or 8 cm
(3.15-inch) CD/DVD-ROM, CD-R/RW, DVD±R/±RW, DVD-RAM and DVD+R (Double­layer).

The DVD Super Multi drive (Double-layer) is shown in Figure 1-8. The dimensions and
specifications of the DVD Super Multi drive (Double-layer) are described in Table 1-9, Table
1-10.

Table 1-9 DVD Super Multi drive (Double-layer) outline dimensions

Outline
dimensions

Figure 1-8 DVD Super Multi drive (Double-layer)

Parameter Standard value

Maker

Width (mm) 128

Height (mm) 12.7 (excluding projections)

Depth (mm) 129.0

Mass (g) 210±10

PCC

(G8CC00021411)

Satellite R10 Maintenance Manual (960-509) 1-21

1 Hardware Overview 1.3 Optical Drive

Table 1-10 DVD Super Multi drive (Double-layer) specifications

Parameter

Data transfer

speed

Access time

(ms)

Buffer memory 2MB

Drive Specification

PCC (G8CC00021411)

Read(KB/s)

Write

ATAPI interface

(MB/s)

CD-ROM 150 (Random)

DVD-ROM 180 (Random)

Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported)

DVD-ROM MAX 8x(CAV) [MAX 10800 KB/s]

CD-ROM MAX 24x(CAV) [MAX 3600 KB/s]

CD-R 4x/8x(CLV), 24x (ZCLV)

CD-RW 4x(CLV)

High Speed CD-RW 4x/8x/10x(CLV)

Ultra Speed CD-RW 10x(CLV)

DVD-R 1x/2x(CLV), MAX 8x(CLV)

DVD-RW 1x/2x(CLV), MAX 4x(CLV)

DVD+R 2.4x(CLV), MAX 8x(CLV)

DVD+R Double Layer 2.4x(CLV)

DVD+RW 2.4x(CLV), MAX 4x(CLV)

DVD-RAM 3x(ZCLV) (4.7GB/9.4GB)

PIO mode 16.6 MB/s (PIO MODE4 supported)

DMA mode 16.6 MB/s (Multi-ward MODE2 supported)

Supported disk
format

CD

DVD

CD-DA, CD-ROM, CD-ROM XA,

Photo CD, CD-Extra(CD+), CD-text

DVD-R(3.9GB), DVD-RW (Ver1.1),

DVD Video, DVD+R, DVD+RW,

DVD-RAM (2.6GB/4.7GB)

1-22 Satellite R10 Maintenance Manual (960-509)

1.4 Keyboard 1 Hardware Overview

1.4 Keyboard

The keyboard is mounted 85(US)/86(UK) keys that consist of character key and control key,
and in conformity with JIS. The keyboard is connected to membrane connector on the system
board and controlled by the keyboard controller.

Figure1-9 is a view of the keyboard.

See Appendix E about a layout of the keyboard.

Figure 1-9 Keyboard

Satellite R10 Maintenance Manual (960-509) 1-23

1 Hardware Overview 1.5 TFT Color Display

1.5 TFT Color Display

The TFT color display consists of a LCD module and FL inverter board.

1.5.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can
display images and characters of 16M colors with 1024x768 resolution.

Figure 1-10 shows a view of the LCD module and Table 1-11 lists the specifications.

Figure 1-10 LCD module

Table 1-11 LCD module specifications (14.1 TFT)

Item

Number of Dots 1,024 (W) x 768 (H)

Dot spacing (mm) 0.279 (H) x 0.279 (V)

Display range (mm) 285.7 (H) x 214.3 (V)

Outline dimensions 299 (w) x 229 (H) x 7.7 (D)

Specifications

G33C0002J110

1-24 Satellite R10 Maintenance Manual (960-509)

1.5 TFT Color Display 1 Hardware Overview

1.5.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module FL.

Table 1-12 lists the FL inverter board specifications.

Table 1-12 FL inverter board specifications

Specifications

G71C00011110

6.00 (r.m.s)

Input

Output

Item

Voltage (V) 5 (DC)

Power (W) 7

Voltage (V) 750 (r.m.s)

Power 5.0W / 7VA

Current (mA)
(f=70KHz)

Satellite R10 Maintenance Manual (960-509) 1-25

1 Hardware Overview 1.6 Power Supply

1.6 Power Supply

The power supply supplies 27 different voltages to the system board.

The power supply microcontroller has the following functions.

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

1-26 Satellite R10 Maintenance Manual (960-509)

1.6 Power Supply 1 Hardware Overview

Table 1-13 lists the power supply output specifications.

Table 1-13 Power supply output specifications (1/2)

Power supply （Yes/No）

Name

Voltage

[V]

Power OFF

(Suspend mode)

Power OFF

(Boot mode)

No battery

Object

PPV

1.340 -

0.748

No No No CPU

PTV 1.05 No No No CPU, GMCH, ICH4-M

1R25-B1V 1.25

Yes

No No DDR-SDRAM Termination

1R35-P1V 1.35 No No No GMCH

1R5-S1V 1.5

Yes Yes

1R5-P1V 1.5 No No No

No ICH4-M

GMCH, ICH4-M,

TV-Encoder

1R8-P1V 1.8 No No No CPU

2R5-B2V 2.5

S3V 3.3

E3V 3.3

Yes

Yes Yes

Yes

No No GMCH, DDR-SDRAM

No

ICH4-M， EC/KBC,
Acceleration sensor

No No Card Cont, Mini-PCI, MDC

SD-E3V 3.3 No No No SD Card

Clock Generator,

Thermal Sensor, GMCH,

SDRAM(SPD), ICH4-M,

P3V 3.3 No No No

Mini-PCI , FWH,

Super I/O, LAN,

TV-Encoder,AD1981B,

Headphone AMP, Digitizer

PNL-P3V 3.3 No No No LCD

A4R7-P4V 4.7 No No No AD1981B, MM1667

E5V 5

USB0PS-

E5V

USB1PS-

E5V

5 No No No USB

5 No No No USB

Yes

No No PC-Card

SND-P5V 5 No No No MM1667

P5V 5 No No No Mini-PCI, HDD, KB, T-PAD,

SB-P5V 5 No No No Select Bay

FL-P5V 5 No No No FL Inverter

IF-P5V 5 No No No Dock

Satellite R10 Maintenance Manual (960-509) 1-27

1 Hardware Overview 1.6 Power Supply

Table 1-13 Power supply output specifications (2/2)

Power supply （Yes/No）

Name

FANVCC 2.7-5 No No No FAN

Voltage

[V]

Power OFF

(Suspend mode)

Power OFF

(Boot mode)

No battery

Object

DSKDC

-15.0

MCV 5

M5V 5

R3V

10.0

2.0 -

3.6

No No No Dock

Yes Yes

Yes Yes

Yes Yes Yes

No PSC

No System LED, Dock

ICH4-M(RTC)

1-28 Satellite R10 Maintenance Manual (960-509)

1.7 Batteries 1 Hardware Overview

1.7 Batteries

The PC has the following two batteries.

 Main battery

 Real time clock (RTC) battery

Table 1-14 lists the specifications for these two batteries.

Table 1-14 Battery specifications

Battery Name Battery Element Output Voltage Capacity

G71C0004S110

Main battery

Real time clock
(RTC) battery

G71C0004S210

P71035009115 Nickel hydrogen 2.4V 16mAh

Lithium ion (6 cell) 10.8 V 4,700 mAh

1.7.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not
connected. In standby (instant recovery) mode, the main battery maintains the current status
of the computer.

Satellite R10 Maintenance Manual (960-509) 1-29

1 Hardware Overview 1.7 Batteries

1.7.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply
microprocessor controls power supply and detects a full charge when the AC adapter and
battery are connected to the computer.

 Quick Battery Charge

When the AC adapter is connected, normal charging is used while the system is
turned on and quick charge is used while the system is turned off or in standby mode.
Table 1-15 lists the main battery charging time.

Table 1-15 Time required for charges of main battery

Battery Capacity Normal charge Quick charge

4700mAh about 5.5 to 13.0 about 3.0

Quick battery charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

❑ Data preservation time

When turning off the power in being charged fully, the preservation time is as
following Table 1-16.

Charging Time

Table 1-16 Data preservation time

Condition preservation time

4700mAh

Standby mode About 3 days

Boot mode About 20 days

1-30 Satellite R10 Maintenance Manual (960-509)

1.7 Batteries 1 Hardware Overview

1.7.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system
information in memory. Table 1-17 lists the battery charging time and data preservation
times.

Table 1-17 RTC battery charging/data preservation time

Time

Charging
time

Data preservation time (when fully charged) about 30 days

AC adapter or main battery in use

about 8 hours

(Power ON)

Satellite R10 Maintenance Manual (960-509) 1-31

1 Hardware Overview 1.8 AC Adapter

1.8 AC Adapter

The AC adapter is also used to charge the battery.

Table 1-18 lists the AC adapter specifications.

Table 1-18 AC adapter specifications

Parameter

G71C0002S310 G71C0004A210

Power 60W

Input rated voltage 100V/240V

Input frequency range 50Hz/60Hz

Input current 1.5A or less

Output rated voltage DC 15V

Output current 0A to 4.0A

Specification

1-32 Satellite R10 Maintenance Manual (960-509)

Chapter 2

Troubleshooting Procedures

2 Troubleshooting Procedures

2

2-ii Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting ......................................................................................................... 2-1

2.2 Troubleshooting Flowchart........................................................................................ 2-2

2.3 Power Supply Troubleshooting.................................................................................. 2-6

Procedure 1 Power Supply Icon Check...................................................... 2-7

Procedure 2 Error Code Check .................................................................. 2-9

Procedure 3 Connection Check................................................................ 2-15

Procedure 4 Quick Charge Check ............................................................ 2-15

Procedure 5 Replacement Check ............................................................. 2-16

2.4 System Board Troubleshooting................................................................................ 2-17

Procedure 1 Message Check .................................................................... 2-18

Procedure 2 Debug Port (D port) Check on Boot Mode.......................... 2-20

Procedure 3 Diagnostic Test Program Execution Check ......................... 2-32

Procedure 4 Replacement Check ............................................................. 2-32

2.5 USB 3.5” FDD Troubleshooting.............................................................................. 2-33

Procedure 1 FDD Head Cleaning Check ................................................. 2-33

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-34

Procedure 3 Connector Check and Replacement Check.......................... 2-35

2.6 2.5” HDD Troubleshooting...................................................................................... 2-36

Procedure 1 Partition Check..................................................................... 2-36

Procedure 2 Message Check .................................................................... 2-37

Procedure 3 Format Check....................................................................... 2-38

Procedure 4 Diagnostic Test Program Execution Check ......................... 2-39

Procedure 5 Connector Check and Replacement Check.......................... 2-40

2.7 Keyboard Troubleshooting ......................................................................................2-41

Procedure 1 Diagnostic Test Program Execution Check ......................... 2-41

Procedure 2 Connector Check and Replacement Check.......................... 2-41

Satellite R10 Maintenance Manual (960-509) 2-iii

2 Troubleshooting Procedures

2.8 Display Troubleshooting.......................................................................................... 2-42

Procedure 1 External Monitor Check....................................................... 2-42

Procedure 2 Diagnostic Test Program Execution Check ......................... 2-42

Procedure 3 Connector and Cable Check................................................. 2-43

Procedure 4 Replacement Check ............................................................. 2-43

2.9 Touch Pad Troubleshooting..................................................................................... 2-45

Procedure 1 Diagnostic Test Program Execution Check......................... 2-45

Procedure 2 Connector and Cable Check................................................. 2-45

Procedure 3 Replacement Check ............................................................. 2-45

2.10 Selectable bay(optical drive) Troubleshooting ........................................................ 2-46

Procedure 1 Diagnostic Test Program Execution Check......................... 2-46

Procedure 2 Connector Check and Replacement Check.......................... 2-46

2.11 Modem Troubleshooting.......................................................................................... 2-47

Procedure 1 Diagnostic Test Program Execution Check......................... 2-47

Procedure 2 Connector Check and Replacement Check.......................... 2-47

2.12 LAN Troubleshooting.............................................................................................. 2-48

Procedure 1 Diagnostic Test Program Execution Check......................... 2-48

Procedure 2 Connector Check and Replacement Check.......................... 2-48

2.13 Sound Troubleshooting............................................................................................ 2-49

Procedure 1 Diagnostic Test Program Execution Check......................... 2-49

Procedure 2 Connector Check.................................................................. 2-49

Procedure 3 Replacement Check ............................................................. 2-49

2.14 SD Card Slot Troubleshooting................................................................................. 2-50

Procedure 1 Check on Windows XP Tablet PC Edition.......................... 2-50

Procedure 2 Connector/ Replacement Check........................................... 2-50

2.15 Tablet Pen Troubleshooting..................................................................................... 2-51

Procedure 1 Check on Windows XP Tablet PC Edition.......................... 2-51

Procedure 2 Replacement Check ............................................................. 2-51

Procedure 3 Connector/ Replacement Check........................................... 2-52

2.16 Wireless LAN Troubleshooting ............................................................................... 2-53

Procedure 1 Trancemitting-Receiving Check .......................................... 2-53

Procedure 2 Antennas’ Connection Check .............................................. 2-54

2-iv Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting Procedures

Procedure 3 Replacement Check ............................................................. 2-54

Figures

Figure 2-1 Troubleshooting flowchart............................................................................. 2-3

Figure 2-2 A set of tool for debug port test ................................................................... 2-20

Tables

Table 2-1 Battery icon.................................................................................................... 2-7

Table 2-2 DC IN icon..................................................................................................... 2-7

Table 2-3 Debug port (Boot mode) error status ........................................................... 2-22

Table 2-4 FDD error code and status ........................................................................... 2-34

Table 2-5 2.5" HDD error code and status................................................................... 2-39

Satellite R10 Maintenance Manual (960-509) 2-v

2 Troubleshooting Procedures

2-vi Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.1 Troubleshooting

2

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.)
The FRUs covered are:

1. Power supply 8. Optical drive

2. System Board 9. Modem

3. 3.5" USB FDD 10. LAN

4. 2.5" HDD 11. Sound

5. Keyboard 12. SD card slot

6. Display 13. Tablet pen

7. Touch pad 14. Wireless LAN

The Detailed replacement procedures are given in Chapter 4. Test Program operations are
described in Chapter 3.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01
Initial configuration of 3.3 Setting of the hardware configuration in Chapter 3.

The following tools are necessary in addition to tools described in Chapter 3 for implementing
the Diagnostics procedures:

1. Phillips screwdrivers

2. Toshiba MS-DOS system FD

3. Debug test cable (for debug port test)

4. RS-232C cross-cable (for debug port test)

5. Test board (for debug port test)

6. External monitor (for display check)

There are following two types of connections in the figures of board and module connection in
and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described as line in the figures.
(2) Pin connection is described as arrow in the figure.
<e.g> Connection of modem

Satellite R10 Maintenance Manual (960-509) 2-1

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before
going through the flowchart steps, check the following:

 Make sure that Toshiba Windows

®

XP Tablet PC Edition is installed on the hard disk.

Other operating systems can cause the computer malfunction.

 Make sure all optional equipment is removed from the computer.

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2 Troubleshooting 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (1/2)

Satellite R10 Maintenance Manual (960-509) 2-3

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting 2.2 Troubleshooting Flowchart

If the diagnostics program cannot detect an error, the problem may occur intermittently. The
Test program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), and perform the appropriate
troubleshooting procedures as follows:

1. If an error is detected on the System test, Memory test, ASYNC test, Real timer test,

NDP test or expansion test, perform the System Board Troubleshooting Procedures in
Section 2.4.

2. If an error is detected on the Keyboard test, perform the Keyboard Troubleshooting

Procedures in Section 2.7.

3. If an error is detected on the Display test, perform the Display Troubleshooting

Procedures in Section 2.8.

4. If an error is detected on the Floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

5. If an error is detected on the Hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

6. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.10.

7. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.11.

8. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.12.

9. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.15.

Satellite R10 Maintenance Manual (960-509) 2-5

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the
power supply is functioning properly, start with Procedure 1 and continue with the other
Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Supply Icon Check

Procedure 2: Error Code Check

Procedure 3: Connection Check

Procedure 4: Quick Charge Check

Procedure 5: Replacement Check

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2 Troubleshooting 2.3 Power Supply Troubleshooting

Procedure 1 Power Supply Icon Check

The following two icons indicate the power supply status:

 Battery icon

 DC IN icon

The power supply controller uses the power supply status with the Battery icon and the DC IN
icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no relation

with ON/OFF of the system power.

Lights green Battery is fully charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Blinks orange
(even intervals)

Flashes orange
(at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The battery level is low and the power is turned on only with the
battery.

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights green DC power is being supplied from the AC adapter.

Blinks orange Power supply malfunction

Doesn’t light Any condition other than those above.

* 1

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

When icons are blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter and cut off the power supply to the

computer by force.

2. Re-attach the battery pack and the AC adapter.

If icons are still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2.

Check 2 If the DC IN icon does not light, go to Procedure 3.

Check 3 If the battery icon does not light orange or green, go to Procedure 4.

CAUTION: Use a recommended AC adapter (G71C0002S310 or G71C0004A210).

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2 Troubleshooting 2.3 Power Supply Troubleshooting

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The
blink pattern indicates an error as shown below.

 Start Off for 2 seconds
 Error code (8 bit)

“1” On for one second
“0” On for half second

Interval between data bits On for half second
The error code begins with LSB (Least Significant bit)
Example: Error code 11h (Error codes are given in hexadecimal format.)

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and

compare it to the tables below. Then go to Check 2.

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 16.5V.

11h Tablet multi dock output voltage is over 16.5V.

12h Current from the DC power supply is over 7.0A.

13h Current from the DC power supply is over 0.5A when there is no load.

14h Abnormal current has been sensed 0[A].

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 Main Battery

Error code Meaning

20h Overvoltage is detected. (This is not supported.)

21h Main battery charge current is over 7.00A.

22h Main battery discharge current is over 0.5A when there is no load.

23h Main battery charge current is over 3.9A when AC adapter is not

connected.

24h Abnormal current has been sensed 0[A].

25h Main battery charge current is over 0.3A.

 Second Battery

Error code Meaning

30h Overvoltage is detected. (This is not supported.)

 S3V output (P60)

Error code Meaning

31h Second battery charge current is over 7.00A.

32h Second battery discharge current is over 0.5A when there is no load.

33h Second battery charge current is over 3.1A when AC adapter is not

connected.

34h Abnormal current has been sensed 0[A].

35h Second battery charge current is over 0.3A.

40h S3V voltage is 3.14V or less when the computer is powered on/off.

45h S3V voltage is 3.14V or less when the computer is booting up.

(CV support)

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2 Troubleshooting 2.3 Power Supply Troubleshooting

 1R5-C1V output (P61)

Error code Meaning

50h 1R5-C1V voltage is over 1.80V when the computer is powered on/off.

51h 1R5-C1V voltage is 1.275V or less when the computer is powered on.

52h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

53h 1R5-C1V voltage is 1.275V or less when the computer is suspended.

54h 1R5-C1V voltage is abnormal during shutdown (CV support)

55h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

(CV support)

 １R5-C1V output (P62)

Error code Meaning

60h 1R5-C1V voltage is over 1.50V when the computer is powered on/off.

61h 1R5-C1V voltage is 1.275V or less when the computer is powered on.

62h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

63h 1R5-C1V voltage is 1.275V or less when the computer is suspended.

64h 1R5-C1V voltage is abnormal during shutdown (CV support)

65h 1R5-C1V voltage is 1.275V or less when the computer is booting up.

(CV support)

 PPV output (P63 : MUX_CH0)

Error code Meaning

70h PPV voltage is over 1.80V when the computer is powered on/off.

71h PPV voltage is 0.56V or less when the computer is powered on.

72h PPV voltage is 0.56V or less when the computer is booting up.

73h PPV voltage is 0.56V or more when the computer is powered off.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 PTV output (P64)

Error code Meaning

80h PTV voltage is over 1.26V when the computer is powered on/off.

81h PTV voltage is 0.89V or less when the computer is powered on.

82h PTV voltage is 0.89V or less when the computer is booting up.

83h PTV voltage is 0.89V or more when the computer is powered off.

84h PTV voltage is 0.89V or less when the computer is suspended.

 E5V output (P65)

Error code Meaning

90h E5V voltage is over 6.00V when the computer is powered on/off.

91h E5V voltage is 4.50V or less when the computer is powered on.

92h E5V voltage is 4.50V or less when the computer is booting up.

93h E5V voltage is 4.50V or more when the computer is powered off.

94h E5V voltage is 4.50V or less while the computer is suspended.

 E3V output (P66)

Error code Meaning

A0h E3V voltage is over 3.96V when the computer is powered on/off.

A1h E3V voltage is 2.81V or less when the computer is powered on.

A2h E3V voltage is 2.81V or less when the computer is booting up.

A3h E3V voltage is 2.81V or more when the computer is powered off.

A4h E3V voltage is 2.81V or less while the computer is suspended.

 PPV output (P63 : MUX_CH1)

Error code Meaning

B0h PPV voltage is over 1.80V when the computer is powered on.

B1h PPV voltage is 0.56V or less when the computer is powered on.

B2h PPV voltage is 0.56V or less when the computer is booting up.

B3h PPV voltage is 0.56V or more when the computer is powered off.

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2 Troubleshooting 2.3 Power Supply Troubleshooting

 PMV output (P64)

Error code Meaning

C0h PMV voltage is over 1.62V when the computer is powered on.

C1h PMV voltage is 1.02V or less when the computer is powered on.

C2h PMV voltage is 1.02V or less when the computer is booting up.

C3h PMV voltage is 1.02V or more when the computer is powered off.

C4h PMV voltage is 1.02V or less while the computer is suspended.

 1R25-B1V output (P65 : MUX_CH1)

Error code Meaning

D0h 1R25-B1V voltage is over 1.50V when the computer is powered on.

D1h 1R25-B1V voltage is 1.063V or less when the computer is powered on.

D2h 1R25-B1V voltage is 1.063V or less when the computer is booting up.

D3h 1R25-B1V voltage is 1.063V or more when the computer is powered

off.

D4h 1R25-B1V voltage is 1.063V or less while the computer is suspended.

 2R5-B2V output (P66 : MUX_CH1)

Error code Meaning

E0h 2R5-B2V voltage is over 3.00V when the computer is powered on.

E1h 2R5-B2V voltage is 2.125V or less when the computer is powered on.

E2h 2R5-B2V voltage is 2.125V or less when the computer is booting up.

E3h 2R5-B2V voltage is 2.125V or more when the computer is powered off.

E4h 2R5-B2V voltage is 2.125V or less while the computer is suspended.

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected correctly, go to the
following step:

 Connect a new AC adapter and AC power cord. If the error still exists, go to

Procedure 5.

Satellite R10 Maintenance Manual (960-509) 2-13

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

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2 Troubleshooting 2.3 Power Supply Troubleshooting

Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform starting from Check 1.

Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If these cables are connected correctly, go to Check

2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Quick Charge Check

Check if the power supply controller charges the battery pack properly. Perform the following
procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket.

Check 2 Make sure the battery pack is properly installed to the PC. If the battery is properly

installed, go to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter to the PC. If the
battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Return the temperature to normal

operating condition. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the
system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4.

Check 1 Replace the AC adapter with a new one. If power is not supplied properly to the

PC, perform Check 2.

Check 2 Replace the system board with a new one.

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2 Troubleshooting 2.4 System Board Troubleshooting

2.4 System Board Troubleshooting

This section describes how to determine if the system board is defective. Start with Procedure
1 and continue with the other procedures as instructed. The procedures described in this
section are:

Procedure 1: Message Check

Procedure 2: Debug port (D port) Check on Boot Mode

Procedure 3: Diagnostic Test Program Execution Check

Procedure 4: Replacement Check

Satellite R10 Maintenance Manual (960-509) 2-17

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.

 If there is no error message, go to Procedure 2.

 If MS-DOS or Windows XP Tablet PC Edition is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration
preserved in the RTC memory (CMOS type memory) is not the same as the actual
configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set

the system configuration. If any other error message is displayed, perform Check 2.

(a)*** Bad HDD type ***

Check system. Then press [F1] key ......

(b)*** Bad configuration ***

Check system. Then press [F1] key ......

(c)*** Bad memory size ***

Check system. Then press [F1] key ......

(d)*** Bad time function ***

Check system. Then press [F1] key ......

(e)*** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(f)*** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

(g)RTC battery is low or CMOS checksum is inconsistent
Press [F1] key to set Date/Time

Check 2 If the following error message is displayed on the screen press any key as the

message instructs.
The following error message appears when data stored in RAM under the resume
function is lost because the battery has become discharged or the system board is
damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.

PRESS ANY KEY TO CONTINUE.

If any other error message is displayed, perform Check 3.

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2 Troubleshooting 2.4 System Board Troubleshooting

Check 3 The IRT checks the system board. When the IRT detects an error, the system stops

or an error message appears.

If one of the following error messages (1) through (17), (24) or (25) is displayed,
go to Procedure 5.

If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures
in Section 2.7.

If error message (19), (20) or (21) is displayed, go to the 2.5” HDD
Troubleshooting Procedures in Section 2.6.

(1) PIT ERROR
(2) MEMORY REFRESH ERROR
(3) TIMER CH.2 OUT ERROR
(4) CMOS CHECKSUM ERROR
(5) CMOS BAD BATTERY ERROR
(6) FIRST 64KB MEMORY ERROR
(7) FIRST 64KB MEMORY PARITY ERROR
(8) VRAM ERROR
(9) SYSTEM MEMORY ERROR
(10) SYSTEM MEMORY PARITY ERROR
(11) EXTENDED MEMORY ERROR
(12) EXTENDED MEMORY PARITY ERROR
(13) DMA PAGE REGISTER ERROR
(14) DMAC #1 ERROR
(15) DMAC #2 ERROR
(16) PIC #1 ERROR
(17) PIC #2 ERROR
(18) KBC ERROR
(19) HDC ERROR
(20) HDD #0 ERROR
(21) HDD #1 ERROR
(22) TIMER INTERRUPT ERROR
(23) RTC UPDATE ERROR

Satellite R10 Maintenance Manual (960-509) 2-19

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Debug Port (D port) Check on Boot Mode

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test

The test procedures are follows;

1. Connect the debug test cable to the connector CN3400 of the system board. For

disassembling the PC to connect the test cable, refer to Chapter 4.

2. Connect the debug port test cable and RS-232C cross-cable to the test board.

3. Connect the RS-232C cross-cable to the PC that displays the results.

4. Boot the computer in MS-DOS mode.

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2 Troubleshooting 2.4 System Board Troubleshooting

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.)

The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 3.

7. When the D port status falls into any status in Table 2-3, execute Check 1.

Satellite R10 Maintenance Manual (960-509) 2-21

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Debug port (Boot mode) error status (1/9)

D port status Inspection items Details

B0h

B1h

B2h

Permission of A20 and Clear of
software reset bit

Prohibition of APIC

Initialization of MCHM, ICHM

Initialization of Super I/O

Initialization of debug port

Dummy read of 3rd Bus data

Setting of printer port (for models
supporting printer)

PIT CH0 initialization (for
HOLD_ON)

BIOS rewrite factor flag
initialization

CHECK SUM CHECK

EC/KBC rewrite check

Transition of process to System
BIOS IRT when returned to S3

Key input

BIOS rewrite request check

Transition to protected mode

Boot block checksum (skipped when
returned to S3)

Halts when error occurs

Checksum other than boot block (skip
when returned to S3)

If “rewrite” is requested, go to “BIOS rewrite
process”.

When a key is pressed, check if it is Tilde
key or Tab key.

If Checksum check error occurred on
except Boot Block or rewrite is required by
user, go to “BIOS rewrite process”.

B3h

Transits to System BIOS IRT.

BIOS rewrite process

Initialization of ICHM. D31

DRAM configuration

Permission of cache (L1 cache only)

Memory clear

Transition to real mode and copy of BIOS
to RAM

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2 Troubleshooting 2.4 System Board Troubleshooting

Table 2-3 Debug port (Boot mode) error status (2/9)

D port status Inspection items Details

B4h/B5h

FDC reset

Setting parameters for 2HD(1.44MB)

(B3h)

00h

Saving key scan code

Setting TASK_1ms_TSC

Controlling fan

Initializing sound items (for
BEEP)

Enabling system speaker

Releasing mute

Making the volume max.

When BIOS, EC/KBC rewriting

Blinks green (cycle:2s, on:1s, off:1s)

is requested

When BIOS ROM is abnormal Blinks orange (cycle:2s, on:1s, off:1s)

Key input Temporary prohibition of USB

BEEP

Waiting for key input

Reading CHGBIOSA.EXE /
CHGFIRMA.EXE

Reading of first sector, If it is the data of

1.44MB (2HD), the media type is definite.

Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root
directory.

Calculation of directory start head and
sector

Read 1 sector of the root directory

Retrieval of entry of “CHGBIOSA.EXE”
/“CHGFIRMA.EXE” from the sector read.

Reading of EXE header of “CHGBIOSA.EXE”
and “CHGFIRMA.EXE”

Key input when error occurred.

Execution of “CHGBIOSA.EXE” and
“CHGFIRMA.EXE”

Cache control processing for
HyperThreading

Prohibition of cache

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Debug port (Boot mode) error status (3/9)

D port status Inspection items Details

(00h)

Initialization of H/W (before DRAM
recognition)

Initialization of MCHM

Initialization of ICH4M.D31.Func0

Initialization of ICH4M.D31.Func1

Initialization of USB.Func0,1,2,7

Initialization of ICH4M.D31.Func3

Initialization of ICH4M.D31.Func5

Initialization of TI

01h

02h

03h

Initialization of PIT channel 1

Checking DRAM type and size (at
cold boot)

Testing the stack area of SM-RAM

Configuring cache memory

Permission of L1/L2 cache
memory

Checking the access of a CMOS
(Only in Cold Boot)

Examining the battery level of
CMOS

Checksum check of CMOS

Initializing data in CMOS (1)

Setting up of IRT status

Storing the size of DRAM

Branch of resuming (only in Cold
Boot)

(Setting the refresh interval to “30µs”)

When unsupported memory is connected,
the system beeps and halts.
When DRAM size = 0, halts.

When it can not be used as stack area,
halts.

When error is detected, halts

(Setting of boot status and IRT busy flag,
The rest bits are set to 0)

When a CMOS error is detected, it does
not resume.

If “resume status code” is not set, no
resume occurs.

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2 Troubleshooting 2.4 System Board Troubleshooting

Table 2-3 Debug port (Boot mode) error status (4/9)

D port status Inspection items Details

(03h)

Resume error check
S3 recovery error (ICH) Resume error 7AH
SM-RAM checksum check Resume error 73H
Memory configuration change check
Resume error 73H
Checksum check of system BIOS RAM area
Resume error 79H
Checksum check of expansion memory
Resume error 76H
Checksum check of PnP RAM
Resume error 77H

04h

To resume error process

Copying ROM/RAM of
system BIOS

SMRAM initialization

Check if CPU corresponds
to HyperThreading

Update of micro code

Initialization of APIC

WakeUp factor check

SMRAM base rewriting
and CPU state map
saving for BIOS

Permission of SMI based
on ASMI

To resume process (RESUME_MAIN)

Returns the CPU clock to “Low”

Prohibition of all SMIs

Clears resume status

Returns to ROM

Forwards the area of C0000h to EFFFFh to PCI
(prohibition of DRAM)

Sets resume error request

Halts, when error occurred

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Debug port (Boot mode) error status (5/9)

D port status Inspection items Details

05h

Initialization of devices which
need initialization before PCI
bus initialization

PIT test (at Cold boot only) and initialization
Setting of test pattern to channel 0 of PIT#0
Check whether the set test pattern can be
read.
Initialization of PIT channel 0 (Setting of timer
interruption interval to 55ms)
Initialization of PIT channel 2(Setting of the
sound generator frequency to 664Hz)
Test of PIT channel 1 (Check whether the refresh
signal works properly in 30 micro-s refresh
interval.) The system halts when the time is out.
Test of PIT channel 2 (Check whether the
speaker
gate works properly)

Check of parameter block A

Permission of SMI except auto-off function

Control of excess of rated input power

CPU clock measurement

Battery discharge current control (1CmA)

AC adapter rated over current control

Dividing procedures for time measuring by IRT

Setting for clock generator

CPU Initialization

Judging of CPU type
Geyserville support check
Setting of CPU clock to “high"

06h

Saving memory configuration
to buffer

Graphics Aperture Size setting

Reading of EC version

Update of flash ROM type

Judging of destination (Japan
or except Japan) based on
DMI data

CMOS default setting check Sets default setting if bad battery or bad

checksum (ROM, CMOS) is detected)

ACPI table initialization (for
execution of option ROM)

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Table 2-3 Debug port (Boot mode) error status (6/9)

D port status Inspection items Details

(06h)

07h

08h

Initialization of devices which
need initialization before PCI
bus initialization

PIC initialization

PIC test

Password Initialization

PCI bus initialization
(connection of DS Bus)

Initialization of LAN
information

Check of WakeUp factor

Task generation for waiting
INIT_PCI completion

CMOS data initialization (2)

AC’97 control

Initialization of temperature control information

KBC initialization

VGA display off, Reset control

Sound initialization

PC multi-box status acquisition

HC initialization, USB device connection recognition
and initialization

Control of built-in LAN permission/prohibition

PnP initialization

Setting of setup items

Waiting for the completion of
Multi-box status check

H/W setting based on
resource

09H

Task generation for waiting
PnP resource making
completion

Serial interruption control (before use of interruption) (for models supporting

PnP H/W initialization

YEBISU)

PC card slot initialization

SIO initialization (for models supporting SIO)

FIR initialization (for models supporting FIR)

PCI automatic configuration

Making of work for automatic configuration

Acquisition of PCI IRQ

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Debug port (Boot mode) error status (7/9)

D port status Inspection items Details

(09h)

0Ah

Configuration

Saving of VGA configuration result

Task generation for waiting
PCI_CONFIGURATION
completion

Initialization of H/W needed after
PCI configuration

Printer port setting (for models supporting
printer)

HDD initialization sequence start

FDD initialization sequence start (for models
supporting built-in FDD)

Enabling power off

Output code generation

0Bh

0Ch

0Dh INIT_NDP (Initialization of NDP)

0Eh

FIRST_64KB_CHECK (Check of first 64KB memory)

INIT_INT_VECTOR (Initialization of vectors)

INIT_SYSTEM

(Initialization of system)

Storing of CMOS error status to
IRT_ERR_STS_BUF

Timer initialization start

EC initialization & Reading of battery
information

Update of system BIOS (Update of EDID
information for LCD)

0Fh

INIT_DISPLAY (Waiting for VGA
chip initialization completion, VGA
BIOS initialization)

10h Calling VGA BIOS

11h/12h

13h

14h

15h

DISP_LOGO

SYS_MEM_CHECK (boot mode) Check of convention memory

EXT_MEM_CHECK (boot mode) Check of exception in the protected mode

Check of exception in the

Displaying logo

DPORT=16h when error occurs

protected mode

INIT_SYS_MEM (reboot mode) Initialization of conventional memory

17h

18h

19h

CHK_DMA_PAGE (boot mode) Check of DMA Page Register

CHECK_DMAC (boot mode) Check of DMAC

INIT_DMAC (boot mode) Initialization of DMAC

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2 Troubleshooting 2.4 System Board Troubleshooting

Table 2-3 Debug port (Boot mode) error status (8/9)

D port
status

1Ah

CHECK_PRT (for models
supporting printer)

1Bh

CHECK_SIO (for models
supporting SIO)

1Ch

BOOT_PASSWORD
(password check)

1Dh

EX_IO_ROM_CHECK Check of option I/O ROM

Inspection items Details

Check of printer port existence

Check of SIO

Waiting for FDD initialization completion (for models
supporting built-in FDD)

(In the case of “Reboot”)

Waiting for HDD initialization completion

Check of key input during IRT (waiting for
KBC initialization completion)
I/O LOCK process (for models supporting I/O lock)
ATA priority initialization

(In the case of “Boot”)
BM loading process (for models supporting
fingerprint authentication)
Initialization of BM (for models supporting
fingerprint authentication)
Check of key input during IRT (waiting for KBC
initialization completion)

Input of password
I/O LOCK process (for models supporting
I/O lock)
BM open (for models supporting
fingerprint authentication)

1Eh

PRE_BOOT_SETUP

Saving of value in 40:00h
(for SIO saving/restoring)

Setting of font address for resume password

Setting of repeat parameter for USB KB

Final check of key input during IRT

Storing of T_SHADOW_RAM_SIZE

Update of system resource before boot

Rewriting of memory map data of INT15h E820h
function

Waiting for AC-Link initialization completion

Renewal of table for DMI

Copying ACPI table to uppermost of extension memory

Waiting for completion of BIOS rewriting of PSC version

Waiting for completion of setting clock generator

When error occurred, halts at DPORT=1FH

Satellite R10 Maintenance Manual (960-509) 2-29

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-3 Debug port (Boot mode) error status (9/9)

D port status Inspection items Details

(1Eh)

Clear of IRT status 20h

Waiting for completion of initialization of Serial port (for
models supporting SIO)

Cancel of NMI Mask

TIT check sum

Clear of the IRT flag of Runtime side

Update of check sum of Runtime side

Hibernation branch (for models supporting BIOS
Hibernation)

Initialization of Bluetooth (for models supporting
Bluetooth)

Check of existence of target maintenance card

Prohibition of unused PC card

Setting Wakeup status data for ACPI

HW initialization before Boot, Waiting for initialization
completion

Notifies the DVI connection status to VGA BIOS (for
models supporting DVI)

Setting of battery save mode

Setting of date

Waiting for Bluetooth initialization completion

(for models supporting Bluetooth)

Update of DMI Wakeup factor, Update of SM-BIOS

structure table

PCI device configuration space close

Cache control

Update of parameter block A

Process for CPU

Make the CPU clock to be set by SETUP

Waiting of motor-off completion of disabled HDD

Final decision of USB FDD drive information

Post processing of PRE_BOOT_SETUP

Clear of PWRBTN_STS

Enabling POWER Button

Update of check sum of Runtime
side

FFFFh End

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2 Troubleshooting 2.4 System Board Troubleshooting

Check 1 If the D port status error code F119h is displayed, go to the 3.5” USB FDD

Troubleshooting Procedures in Section 2.5 or the 2.5” HDD Troubleshooting
Procedures in Section 2.6.

Check 2 If any other D port status error code is displayed, perform Procedure 3.

D port error status is as follows:

Error code Contents

F160h Timer CH2 error

F161h PIT error

F162h PIC #1 error

F163h PIC #2 error

F120h Clock generator setting error

Satellite R10 Maintenance Manual (960-509) 2-31

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system
board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform
these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. USB Floppy Disk test

6. ASYNC test

7. Hard Disk test

8. Real Timer test

9. NDP test

10. Expansion test

11. Wireless LAN test

12. Bluetooth test

13. Sound/LAN/Modem test

If an error is detected during these tests, go to Procedure 4.

Procedure 4 Replacement Check

The system board connectors may be disconnected. Disassemble the computer following the
steps described in Chapter 4, Replacement Procedures and perform Check 1.

Check 1 Visually check for the following:

a) Cracked or broken connector housing

b) Damaged connector pins

If connectors are in good condition, but there is still a problem, go to Check 2.

Check 2 The system board may be damaged. Replace the system board with a new one

following the steps described in Chapter 4, Replacement Procedures.

2-32 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.5 USB 3.5” FDD Troubleshooting

2

2.5 USB 3.5” FDD Troubleshooting

This section describes how to determine if the USB 3.5” FDD is functioning properly.
Perform the steps below starting with Procedure 1 and continuing with the other procedures as
required.

Procedure 1: FDD Head Cleaning Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.

Insert the Diagnostics Disk in the USB floppy disk drive, turn on the computer and run the test.
And then clean the FDD heads using the cleaning kit. If the FDD still does not function
properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.

If the test program cannot be executed on the computer, go to Procedure 3.

Satellite R10 Maintenance Manual (960-509) 2-33

2.5 USB 3.5” FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to
Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
Floppy disk drive test error codes and their status names are listed in Table 2-4. If any other
errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-4 FDD error code and status

Code Status

01h Bad command

02h Address mark not found

03h Write protected

04h Record not found

06h Media replaced

08h DMA overrun error

09h DMA boundary error

10h CRC error

20h FDC error

40h Seek error

60h FDD not drive

80h Time out error (Not ready)

EEh Write buffer error

FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message appears,
perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

2-34 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.5 USB 3.5” FDD Troubleshooting

Procedure 3 Connector Check and Replacement Check

The USB FDD connector may be disconnected from the connector on the system board.
Check visually that the connector is connected firmly.

Check 1 Make sure the USB FDD cable is firmly connected to the CN4611 (port 3) or

CN4610 (port 0) of the system board, or CN4620 (port 5) of the CN board.

If any of the connections are loose, reconnect firmly and repeat Procedure 2. If
there is still an error, go to Check 2.

Check 2 The USB FDD may be defective or damaged. Replace it with a new one. If the

FDD is still not functioning properly, perform Check 3.

Check 3 When the USB FDD is connected to CN4620 (port 5), connection between the CN

board and the system board may be loose. Reconnect the cable between them
firmly. If the FDD is still not functioning properly, perform Check 4.

Check 4 When the USB FDD is connected to CN4620 (port 5), the CN board may be

defective or damaged. Replace it with a new one. If the FDD is still not
functioning properly, perform Check 5.

Check 5 Replace the system board with a new one following the steps in Chapter 4,

Replacement Procedures.

Satellite R10 Maintenance Manual (960-509) 2-35

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

2.6 2.5” HDD Troubleshooting

This section describes how to determine if the 2.5” HDD is functioning properly. Perform the
steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the 2.5” hard disk will be erased when the 2.5” HDD
troubleshooting procedures are executed. Transfer the contents of the hard disk to floppy
disks or other storage drive(s). For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following
checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to
create a DOS partition or a logical DOS drive on drive C. If the problem still exists,
go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still exists, go to Procedure 2. Otherwise, the HDD is operating normally.

2-36 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.6 2.5” HDD Troubleshooting

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure of no floppy disk in the FDD. Turn on the computer and check the message on the
screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check
1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

or

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

or

Non-System disk or disk error
Replace and press any key when ready

Check 3 Using the SYS command of the MS-DOS, transfer the system to the 2.5" HDD. If

the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for
detailed operation.

If the following message appears on the display, the system program has been
transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 5.

Check 4 The 2.5" HDD, HD board and the connector of the system board may be

disconnected (Refer to the steps described in Chapter 4, Replacement Procedures
for disassembling the PC.). Reconnect them firmly. If they are firmly connected,
go to Procedure 3.

Satellite R10 Maintenance Manual (960-509) 2-37

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Format Check

The computer’s 2.5" HDD is formatted using the MS-DOS FORMAT program or the physical
format program of the test program. To format the 2.5" HDD, start with Check 1 below and
perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test
program, refer to the Chapter 3.

Check 1 Format the 2.5" HDD using MS-DOS FORMAT command. Type as FORMAT

C:/S/U.

If the 2.5" HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5" HDD partition. If the partition

is not set, go to Check 3. If it is set, format the 2.5" HDD using MS-DOS
FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5" HDD with a format option (physical

format). If the 2.5" HDD is formatted, set the 2.5" HDD partition using MS-DOS
FDISK command.

If you cannot format the 2.5" HDD using the Tests and Diagnostic program, go to
Procedure 4.

2-38 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.6 2.5” HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the
Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about
the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and statuses are described in Table 2-5. If an error code is not displayed but the
problem still exists, go to Procedure 5.

Table 2-5 2.5” HDD error code and status

Code Status

01h Bad command

02h Address mark not found

04h Record not found

05h HDC not reset

07h Drive not initialized

08h HDC overrun error (DRQ)

09h DMA boundary error

0Ah Bad sector error

0Bh Bad track error

10h ECC error

11h ECC recover enable

20h HDC error

40h Seek error

80h Time out error

AAh Drive not ready

BBh Undefined error

CCh Write fault

E0h Status error

EEh Access time out error

DAh No HDD

Satellite R10 Maintenance Manual (960-509) 2-39

2.6 2.5” HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Connector Check and Replacement Check

The HDD is connected to the HD board and the HD board is connected to the connector
CN1800 of the system board. The connecting portions may be loose. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures and perform
the following checks to check the connecting portions:

Check 1 Make sure the HDD is firmly connected to the connector CN9610 of the HD board

and the HD board is connected to the connector CN1800 of the system board.

If connection is loose, reconnect firmly and repeat Procedure 4. If there is still an
error, go to Check 2.

Check 2 The 2.5" HDD may be damaged. Replace it with a new one and check the

operation. If the problem still exists, perform Check 3.

Check 3 The HD board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,
perform Check 4.

Check 4 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

2-40 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.7 Keyboard Troubleshooting

2.7 Keyboard Troubleshooting

To determine if the computer’s keyboard is functioning properly, perform the following
procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test in the Diagnostic Program. Refer to Chapter 3, Tests and
Diagnostics for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning
properly.

Procedure 2 Connector Check and Replacement Check

The keyboard or system board may be disconnected or damaged. Disassemble the computer
following the steps described in Chapter 4, Replacement Procedures and perform the
following checks:

Check 1 Make sure the keyboard cable is firmly connected to the system board.

If the connection is loose, reconnect the cable firmly and repeat Procedure 1. If
there is still an error, go to Check 2.

Check 2 The keyboard may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,
perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

Satellite R10 Maintenance Manual (960-509) 2-41

2.8 Display Troubleshooting 2 Troubleshooting Procedures

2.8 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly.
Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External Monitor Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector and Cable Check

Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, and then boot the
computer. The computer automatically detects the external monitor.

If the external monitor works correctly, the internal LCD may be damaged. Go to Procedure 3.

If the same problem as the internal monitor appears on the external monitor, the system board
may be damaged. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored on the Diagnostics disk. Insert the Diagnostics disk in the
USB floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and
Diagnostics for details.

This program checks the display controller on the system board. If an error is detected, go to
Procedure 3.

2-42 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.8 Display Troubleshooting

Procedure 3 Connector and Cable Check

The LCD module is connected to the system board through the LCD/FL cable. Also FL
inverter is connected the system board through the LCD/FL cable. The cable may be
disconnected from the board or damaged. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures. If the connection is loose, reconnect the
cable firmly and repeat Procedure 2. If there is still an error, go to Procedure 4.

Procedure 4 Replacement Check

The display unit has an FL tube, FL inverter, LCD module, System board, LCD/FL cable and
Display ON/OFF switch. Any of the components may be damaged. Disassemble the computer
following the steps described in Chapter 4, Replacement Procedures, and perform the
following checks:

(1) If characters or graphics are not displayed on the internal display, perform Check 1.

(2) If characters or images are displayed on the internal display but the display is not

normal, perform Check 2.

(3) If characters or images are displayed on the internal display but the display is dark (the

back-light does not light), perform Check 5.

Check 1 The display ON/OFF switch may be damaged. Remove the display ON/OFF

switch and repeat Procedure 4. If there is still an error, go to Check 2.

Check 2 The LCD/FL cable may be damaged. Replace the damaged cable with a new one

and repeat Procedure 4. If there is still an error, go to Check 3.

Check 3 The LCD module may be damaged. Replace it with a new one and repeat

Procedure 4. If there is still an error, go to Check 4.

Check 4 The FL inverter may be damaged. Replace it with a new one and repeat Procedure

4. If there is still an error, go to Check 5.

Satellite R10 Maintenance Manual (960-509) 2-43

2.8 Display Troubleshooting 2 Troubleshooting Procedures

Check 5 The FL tube may be damaged. Replace it with a new one and repeat Procedure 4.

If there is still an error, go to Check 6.

Check 6 The display controller of the system board may be damaged. Replace the system

board with a new one.

2-44 Satellite R10 Maintenance Manual (960-509)

2 Troubleshooting 2.9 Touch Pad Troubleshooting

2.9 Touch Pad Troubleshooting

To determine whether the Touch Pad is faulty or not, perform the following procedures:

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector and Cable Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the test for touch pad in ONLY ONE test in the Diagnostic Program. Refer to Chapter
3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the touch pad keyboard is
functioning properly.

Procedure 2 Connector and Cable Check

The touch pad is connected to the system board (CN3201) with a flexible cable. This cable
may have come off the connector of the touch pad or of the system board. Disassemble the
computer and check the cable connections. See Chapter 4 for the disassembly procedure. If
the cable has come off, connect firmly it and make sure the operation. If there is still an error,
go to Procedure 3.

Procedure 3 Replacement Check

Check 1 The touch pad may be damaged. Replace it with a new one and repeat Procedure 1.

If there is still an error, go to Check 2.

Check 2 The system board may be damaged. Replace the system board with a new one

according to the procedure in Chapter 4.

Satellite R10 Maintenance Manual (960-509) 2-45

2.10 Selectable bay (optical drive) Troubleshooting 2 Troubleshooting Procedures

2.10 Selectable bay (optical drive) Troubleshooting

The Selectable bay can be installed in this model and the Selectable bay optical drive is
installed as standard. Here explains the troubleshooting for the optical drive.

To check if the optical drive is defective or not, follow the troubleshooting procedures below
as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Prepare the tools before the test. (Refer to tools for implementing the Diagnostics procedures
on Chapter 3.)

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests
and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The optical drive may be disconnected from the system board or faulty. Disassemble the
computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the optical drive and the system board are firmly connected.

If the connection is loose, reconnect it firmly and return to Procedure 1. If there is

still an error, perform Check 2.

Check 2 The optical drive may be faulty. Replace the optical drive with a new one

following the steps in Chapter 4. If the problem still occurs, perform Check 3.

Check 3 The system board may be faulty. Replace it with new one following the

instructions in Chapter 4.

2-46 Satellite R10 Maintenance Manual (960-509)