Toshiba Personal Computer Satellite M500/M505/M507 Maintenance Manual
First edition June 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite M500/M505/M507
at the time of this manual's production. However, succeeding computers and manuals are
subject to change without notice. Therefore, Toshiba assumes no liability for damages
incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Sonic RecordNow! is a registered trademark of Sonic Solutions.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
i.LINK is trademark and registered trademark of Sony Corporation.
InterVideo and WinDVD are registered trademarks of InterVideo Inc. WinDVD Creator is
trademark of InterVideo Inc.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii [CONFIDENTIAL] Satellite M500/M505/M507 Maintenance Manual
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite M500/M505/M507.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of m
essages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
Satellite M500/M505/M507 Maintenance Manual [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite M500/M505/M507 system
unit and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv [CONFIDENTIAL] Satellite M500/M505/M507 Maintenance Manual
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe m
any operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Som
e operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the com
puter that appears on its display is presented in the type face
below:
Format complete
System transferred
Satellite M500/M505/M507 Maintenance Manual [CONFIDENTIAL] v
Table of Contents
Chapter 1 Hardware Overview
1.1
Features.................................................................... 1-Error! Bookmark not defined.
1.2System Unit Block Diagram.................................... 1-Error! Bookmark not defined.
1.3HDD/SSD ................................................................ 1-Error! Bookmark not defined.
1.4DVD Super Multi Drive........................................... 1-Error! Bookmark not defined.
1.5Keyboard..................................................................1-Error! Bookmark not defined.
1.6TFT Color Display...................................................1-Error! Bookmark not defined.
1.7Power Supply........................................................... 1-Error! Bookmark not defined.
1.8Batteries ................................................................... 1-Error! Bookmark not defined.
1.9AC Adaptor.............................................................. 1-Error! Bookmark not defined.
Chapter 2 Troubleshooting Procedures
Troubleshooting Procedures ........................................... 2-Error! Bookmark not defined.
2.1Troubleshooting....................................................... 2-Error! Bookmark not defined.
2.2Troubleshooting Flowchart...................................... 2-Error! Bookmark not defined.
2.3Power Supply Troubleshooting................................ 2-Error! Bookmark not defined.
2.4Main Board Troubleshooting................................... 2-Error! Bookmark not defined.
2.5HDD/SSD Troubleshooting..................................... 2-Error! Bookmark not defined.
2.6Keyboard and Touch pad Troubleshooting.............. 2-Error! Bookmark not defined.
2.7Display Troubleshooting.......................................... 2-Error! Bookmark not defined.
2.8Optical Drive Troubleshooting................................2-Error! Bookmark not defined.
2.9Modem Troubleshooting.......................................... 2-Error! Bookmark not defined.
2.10LAN Troubleshooting.............................................. 2-Error! Bookmark not defined.
2.11Wireless LAN Troubleshooting............................... 2-Error! Bookmark not defined.
2.12Sound Troubleshooting............................................ 2-Error! Bookmark not defined.
2.13Card Reader Slot Troubleshooting .......................... 2-Error! Bookmark not defined.
2.14PCI Express Card Slot Troubleshooting.................. 2-Error! Bookmark not defined.
2.15Fingerprint Board(BTO) Troubleshooting............... 2-Error! Bookmark not defined.
vi [CONFIDENTIAL] Satellite M500/M505/M507 Maintenance Manual
2.16Bluetooth(BTO) Troubleshooting............................ 2-Error! Bookmark not defined.
2.173G(BTO) Troubleshooting....................................... 2-Error! Bookmark not defined.
2.18Camera(BTO) Troubleshooting............................... 2-Error! Bookmark not defined.
Chapter 3 Tests and Diagnostics
Tests and Diagnostics .......................................................... 3-Error! Bookmark not defined.
3.1Model,BIOS and CPU Test...................................... 3-Error! Bookmark not defined.
3.1.1CPU Test.................................................................. 3-Error! Bookmark not defined.
3.1.2Memory Test............................................................ 3-Error! Bookmark not defined.
3.2Check MAC Test ..................................................... 3-Error! Bookmark not defined.
3.3ACIN Test................................................................ 3-Error! Bookmark not defined.
3.4Temperature Test..................................................... 3-Error! Bookmark not defined.
3.5USB TEST ............................................................... 3-Error! Bookmark not defined.
3.6USBCCD Test.......................................................... 3-Error! Bookmark not defined.
3.7PAD Test.................................................................. 3-Error! Bookmark not defined.
3.8LCDRGB Test ......................................................... 3-Error! Bookmark not defined.
3.9VGA Test................................................................. 3-Error! Bookmark not defined.
3.10Audio Test................................................................ 3-Error! Bookmark not defined.
3.11Keyboard Test.......................................................... 3-Error! Bookmark not defined.
3.12Function TEST......................................................... 3-Error! Bookmark not defined.
3.13LEDALL Test.......................................................... 3-Error! Bookmark not defined.
3.14STORE Test [CD/DVD-ROM TEST]..................... 3-Error! Bookmark not defined.
3.15LID Switch Test....................................................... 3-Error! Bookmark not defined.
3.16MS CARD Test........................................................ 3-Error! Bookmark not defined.
3.17SD CARD Test ........................................................ 3-Error! Bookmark not defined.
3.18HDD Test................................................................. 3-Error! Bookmark not defined.
3.19BATTERY Test ....................................................... 3-Error! Bookmark not defined.
3.20Touch LED Test....................................................... 3-Error! Bookmark not defined.
3.21HDD 3D Protection.................................................. 3-Error! Bookmark not defined.
3.22Speaker Test............................................................. 3-Error! Bookmark not defined.
3.23Auto Run.................................................................. 3-Error! Bookmark not defined.
3.0Appendix:................................................................. 3-Error! Bookmark not defined.
Satellite M500/M505/M507 Maintenance Manual [CONFIDENTIAL] vii
Chapter 4 Replacement Procedures
4.1 General...................................................................Error! Bookmark not defined.
4.2Battery pack...........................................................Error! Bookmark not defined.
4.3Express card...........................................................Error! Bookmark not defined.
4.4HDD module..........................................................Error! Bookmark not defined.
4.5Memory module.....................................................Error! Bookmark not defined.
4.6Wireless LAN card ................................................Error! Bookmark not defined.
4.7Keyboard................................................................Error! Bookmark not defined.
4.8Top cover...............................................................Error! Bookmark not defined.
4.9Bluetooth................................................................Error! Bookmark not defined.
4.10Power Button Board...............................................Error! Bookmark not defined.
4.11Fingerprint module.................................................Error! Bookmark not defined.
4.12Touchpad on-off board ..........................................Error! Bookmark not defined.
4.13Main PCB...............................................................Error! Bookmark not defined.
4.14LAN Board.............................................................Error! Bookmark not defined.
4.15D/C IN Cable .........................................................Error! Bookmark not defined.
4.16Speaker...................................................................Error! Bookmark not defined.
4.17Remove LCD Module............................................Error! Bookmark not defined.
4.18CPU Heat sink/CPU...............................................Error! Bookmark not defined.
4.19VGA Card..............................................................Error! Bookmark not defined.
4.20FAN Error! Bookmark not defined.
4.21LCD unit/Camera...................................................Error! Bookmark not defined.
viii [CONFIDENTIAL] Satellite M500/M505/M507 Maintenance Manual
Appendices
Appendix A Handling the LCD Module ........................................................................... A-1
Appendix B Board Layout ................................................................................................ B-1
Appendix C Pin Assignments............................................................................................ C-1
Appendix D Keyboard Scan/Character Codes .................................................................. D-1
Appendix E Key Layout.....................................................................................................E-1
Appendix F BIOS rewrite Procedures...............................................................................F-1
Appendix G EC/KBC rewrite Procedures.........................................................................G-1
Satellite M500/M505/M507 Maintenance Manual [CONFIDENTIAL] ix
The Toshiba Satellite M500/M505/M507 Personal Computer uses extensive Large Scale
Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology
extensively to provide compact size, minimum weight, low power usage and high reliability.
This computer incorporates the following features.
Refer to the Parts List for the configuration of each model and the available options.
Microprocessor
The Satellite M500/M505/M507 computer is equipped with an Intel
Processor, Intel® Pentium® Dual-Core mobile processor or Intel
These processors incorporate a math co-processor with L2 cache memory.
Chipset
The Satellite M500/M505/M507 is equipped with Mobile Intel 4 Series Express Chipset
Family and Intel ICH9-M.
The computer comes with two DDR2 SO-DIMM slots. Two memory modules of 1GB
(1,024MB), 2GB (2,048MB) or 4GB (4,096MB) can be installed, and it can incorporate
up to 8GB of main memory.
HDD/SSD
(1) HDD: The computer has a 2.5-inch SATA HDD. The following capacities are
available:
160/250/320/400/500 GB
(2) SSD (BTO): The computer has a SSD port with SATA interface supporting
TOSHIBA module type SSD.
Optical Drive
The computer accommodates a fixed 12.7mm ODD with one of following types:
Comment [z3]:
Please add the below sentence
“It can incorporate up to 8GB of
main memory.”
Comment [z4]:
Please add SSD information.
Comment [z5]:
1. Please add more detail on ODD.
Ex : 12.7mm heigh DVD superMulti
driver support +- R double layer
Tray Type DVD Super Multi +-R Double Layer drive
Tray Type DVD Super Multi +-R Double Layer with Label Flash™ drive
Slot Loading Type DVD Super Multi +-R Double Layer drive
Slot Loading Type DVD Super Multi +-R Double Layer with Label Flash™ drive
Display
The PC comes with 14.0W WXGA (1366*768) CSV LED backlight.
Keyboard
A4 size 86 key (US) and 87 key (UK)keyboard provides a numeric keypad overlay for
fast numeric data entry or for cursor and page control. The keyboard also includes two
keys that have special functions in Microsoft
®
Windows® Vista.
Pointing Device
The touch pad and control buttons enable control of the on-screen pointer and scrolling of
windows.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory). The capacity of the
main battery pack can be either 6-cell or 12-cell depending on the model of computer.
Comment [z6]:
Modify sentence to
“The touch pad and control buttons
enable control of the on-screen
pointer and scrolling of windows.”
Comment [z7]:
Please add below sentence.
“The capacity can be either 6 cell or
12 cell depending on the model of
computer.”
Universal Serial Bus (USB2.0)
Three USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.
External monitor (RGB) port
The port enables connection of an external monitor, which is recognized automatically by
Video Electronics Standards Association (VESA) Display Data Channel (DDC)
compatible functions.
Express Card slot
An Express Card slot is provided, and accommodates an Express Card. Support the
standard 34mm wide module (ExpressCard / 34) and the standard 54mm wide module
(ExpressCard / 54).
Comment [z8]:
Please add type of Express Card
( 134 and 154 module)
1 Hardware Overview
)
Media Card slot
The Media Card Slot can accommodate all types of media (SD/Mini SD (card adapter is
needed)/Micro SD (card adapter is needed)/SDHC memory card/MMC/Memory
stick/Memory stick PRO/memory stick pro duo (card adapter is needed)/XD) with
various capacities. Media cards let you easily transfer data from devices, such as digital
cameras and Personal Digital Assistants, which use Media Card flash-memory.
Sound system
The sound system is equipped with the following features:
Azalia Link (Intel High Definition Audio I/F) built in the Intel ICH9-M + Realtek
ALC269
Amplifier: Realtek ALC269 built-in
Speaker: Non-brand or Harman/Kardon speaker (depending on model)
Internal modem
The computer contains an MDC, enabling data and fax communication. The transfer rates
are 56 Kbps for data reception. The actual speed depends on the line quality. The RJ11
modem jack is used to accommodate a telephone line.
Comment [z9]:
Please input all types (SD/Mini
SD/Micro SD/SDHC memory
card/MMC/Memory stick/Memory
stick PRO/memory stick pro duo/XD
Comment [z10]:
Please add Harman/kardon
(Depending on model) information.
Internal LAN (BTO)
The computer is equipped with LAN circuits that support Ethernet LAN (10/100 Mbps or
10/100/1000 Mbps). It also supports Wakeup on LAN (WOL), Magic Packet and LED.
Wireless LAN
The computer is equipped with PCI-E MiniCard type wireless LAN board that supports
802.11 a/b/g in the PCI-E MiniCard slot. This function can be switched on and off by a
switch on the computer.
eSATA / USB Combo port
The computer is equipped with an eSATA and USB combo port that supports connection
of an external eSATA or USB device.
The USB port complies with the USB 2.0 standard, which enables data transfer speeds 40
times faster than USB1.1 standard. USB1.1 is also supported, and also supports Sleep and
Charge function that can supply bus power to USB when the PC is sleeping.
The computer is equipped with a webcam module which is embedded to transfer video
data – to take still image and offer video stream for end user to preview/record motion
image through USB 2.0 interface.
SIM card slot
A user accessible SIM card slot is provided behind battery.
HDMI port
A HDMI port is provided which complies with the HDMI 1.3 standard.
Headphone / S/PDIF jack
The computer is equipped with a headphone jack which is shared with S/PDIF jack.
Microphone Jack
The computer is equipped with a microphone jack.
Bluetooth Module (BTO)
The computer is equipped with a Bluetooth module with antenna through USB interface.
Fingerprint (BTO)
The fingerprint sensor can support on-chip fingerprint matching functionality and
security engine.
The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 160GB, 250GB, 320GB, 400GB and 500GB.
The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.
Comment [z15]:
Please add SSD information.
Figure 1-4 2.5-inch HDD
Table 1-1 2.5-inch HDD specifications (1/1)
Item Specifications
Capacity (GB)
Rotational Speed (RPM)
Height
User Data Sectors
Bytes / Sector
Item Specifications
Capacity (GB)
Rotational Speed (RPM)
Height
User Data Sectors
Bytes / Sector
400 GB 500 GB
5400 rpm 5400 rpm
9.5 mm 9.5 mm
781,422,768 976,773,168
512 512
1.3.2 SSD
The solid-state drive (SSD) is a data storage device that uses solid-state memory to store
persistent data. A SSD emulates a hard disk drive interface, thus easily replacing it in most
applications.
The computer supports a dedicated SSD port with TOSHIBA module type SSD.
The SSD is shown in figure 1-5. Specifications are listed in Table 1-2.
Figure 1-5 SSD
Table 1-2 1.8-inch SSD specifications (1/1).
Item Specifications
Capacity (GB)
Number of data heads
Number of user data cylinders
User Addressable Sectors in LBA Mode
Bytes / Sector
This drive is a combination of DVD-ROM and DVD±R/±RW/-RAM Drive. It is full-size and
runs either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor. It reads
DVDs at maximum 8x speed and CDs at maximum 24x speed. It also writes CD-R at
maximum 24x speed, CD-RW at maximum 24x speed, DVD±R at maximum 8x speed,
DVD-RW at maximum 6x speed, DVD+RW at maximum 8x speed, DVD±R DL at
maximum 6x speed and DVD-RAM at maximum 3-5x speed.
The keyboard has 86(US)/87(UK) keys that consist of character keys and control keys, and is
in conformity with JIS. The keyboard is connected to a membrane connector on the system
board and is controlled by EC.