Toshiba satellite a60, satellite pro a60 Service Manual

Toshiba Personal Computer

Satellite A60/ Pro A60

Maintenance Manual

TOSHIBA CORPORATION

S/ No.

Satellite A60/ Pro A60 Maintenance Manual

Copyright

© 2004 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.

Toshiba Satellite A60/ Pro A60 Maintenance Manual

First edition Apr 2004

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite A60/ Pro A60 at the
time of this manual's production. However, succeeding computers and manuals are subject
to change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.

Trademarks

Intel and Pentium are registered trademarks of Intel Corporation.
IBM, IBM PC/XT, PC/AT, PS/2 and OS/2 are registered trademarks of IBM Corporation.
MS-DOS and Windows XP home edition are registered trademarks of Microsoft Corporation.
Sound Blaster and Pro are trademarks of Creative Technology Ltd.
UNIX is a registered trademark of X/Open Company Ltd.
NetWare are registered trademarks of Novell, Inc.
All other properties are trademarks or registered trademarks of their respective holders.

ii Satellite A60/ Pro A60 Maintenance Manual

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite A60/ Pro A60, referred to as Satellite A60/ Pro A60 in
this manual.

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance
service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.

 If you replace the battery pack, RTC battery or backup battery, be sure to use only the

same model battery or an equivalent battery recommended by Toshiba. Installation of
the wrong battery can cause the battery to explode.

Satellite A60/ Pro A60 Maintenance Manual iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Satellite A60/ Pro A60 system unit

and each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module
 Board layout
 Keyboard scan/character codes
 Key layout
 Wiring diagrams
 BIOS Rewrite Procedures

iv Satellite A60/ Pro A60 Maintenance Manual

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If

three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the XXXXX that appears on its display is presented in the type face
below:

Format complete
System transferred

Satellite A60/ Pro A60 Maintenance Manual v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features .................................................................................................................. 1-1

1.2 System Unit Components....................................................................................... 1-8

1.3 2.5-inch HDD ....................................................................................................... 1-14

1.4 DVD-ROM Drive................................................................................................. 1-15

1.5 CD-RW/DVD-ROM Drive .................................................................................. 1-16

1.6 DVD Multi ........................................................................................................... 1-17

1.7 Power Supply ....................................................................................................... 1-18

1.8 Batteries................................................................................................................ 1-19

1.1.1 Main Battery....................................................................................... 1-19

1.1.2 Battery Charging Control ................................................................... 1-19

1.1.3 RTC Battery ....................................................................................... 1-20

Chapter 2 Troubleshooting

2.1 Outline.................................................................................................................... 2-1

2.2 Basic Flowchart...................................................................................................... 2-2

2.3 Power Supply ......................................................................................................... 2-6

Procedure 1 Power Icon Check............................................................................ 2-6

Procedure 2 Connection Check............................................................................ 2-8

Procedure 3 Replacement Check ......................................................................... 2-8

2.4 System Board ......................................................................................................... 2-9

Procedure 1 Replacement Check ....................................................................... 2-10

2.5 2.5-inch HDD ....................................................................................................... 2-11

Procedure 1 Message Check .............................................................................. 2-11

Procedure 2 Partition Check .............................................................................. 2-11

Procedure 3 Format Check................................................................................. 2-12

Procedure 4 Test Program Check ...................................................................... 2-13

vi Satellite A60/ Pro A60 Maintenance Manual

Procedure 5 Connector Check and Replacement Check.................................... 2-14

2.6 Keyboard .............................................................................................................. 2-15

Procedure 1 Test Program Check ...................................................................... 2-15

Procedure 2 Connector Check and Replacement Check.................................... 2-15

2.7 Display.................................................................................................................. 2-16

Procedure 1 External Monitor Check ................................................................ 2-16

Procedure 2 Test Program Check ...................................................................... 2-16

Procedure 3 Connector Check and Replacement Check.................................... 2-16

2.8 ODD (Optical Disk Drive) ................................................................................... 2-18

Procedure 1 External Cleaning Check ............................................................... 2-18

Procedure 2 Test Program Check ...................................................................... 2-18

Procedure 3 Connector Check and Replacement Check.................................... 2-18

2.9 LAN ..................................................................................................................... 2-20

Procedure 1 Test Program Check ...................................................................... 2-20

Procedure 2 Connector Check and Replacement Check.................................... 2-20

2.10 SD Card/Memory Stick (Optional) ...................................................................... 2-21

Procedure 1 Test Program Check ...................................................................... 2-21

Procedure 2 Connector Check ........................................................................... 2-21

2.11 Parallel Port (Optional) ........................................................................................2-22

Procedure 1 Test Program Check ...................................................................... 2-22

Procedure 2 Connector Check ........................................................................... 2-22

2.12 Audio Test ............................................................................................................ 2-23

Procedure 1 Test Program Check ...................................................................... 2-23

Procedure 2 Connector Check and Replacement Check.................................... 2-23

2.13 IEEE 1394 Test (Optional) ................................................................................... 2-24

Procedure 1 Test Program Check ...................................................................... 2-24

Procedure 2 Connector Check ........................................................................... 2-24

2.14 Cooling Module.................................................................................................... 2-25

Procedure 1 Test Program Check ...................................................................... 2-25

Procedure 2 Connector Check and Replacement Check.................................... 2-25

Satellite A60/ Pro A60 Maintenance Manual vii

Chapter 3 Diagnostic Programs

3.1 General ................................................................................................................... 3-1

3.2 Quick Start.............................................................................................................. 3-3

3.3 Option..................................................................................................................... 3-9

3.4 Subtests................................................................................................................. 3-18

3.5 System Test .......................................................................................................... 3-22

3.6 Memory Test ........................................................................................................ 3-29

3.7 Storage.................................................................................................................. 3-34

3.8 Video .................................................................................................................... 3-39

3.9 Audio.................................................................................................................... 3-58

3.10 Mode Error Codes and description....................................................................... 3-59

Chapter 4 Replacement Procedures

4.1 General ................................................................................................................... 4-1

4.2 Cooling Module.................................................................................................... 4-18

4.3 CPU ...................................................................................................................... 4-21

4.4 HDD ..................................................................................................................... 4-24

4.5 Selectable Bay Module......................................................................................... 4-27

4.6 Touch Pad............................................................................................................. 4-31

4.7 RTC Battery ......................................................................................................... 4-35

4.9 Keyboard .............................................................................................................. 4-39

4.10 Speaker ................................................................................................................. 4-42

4.12 Top Cover with the Display Assembly ................................................................ 4-46

4.13 I/O Board.............................................................................................................. 4-50

4.14 System Board ....................................................................................................... 4-51

4.15 Display Mask........................................................................................................ 4-53

4.16 Inverter Board ...................................................................................................... 4-55

4.17 LCD Module ........................................................................................................ 4-57

viii Satellite A60/ Pro A60 Maintenance Manual

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Keyboard Scan/Character Codes .................................................................. D-1

Appendix D Key Layout.....................................................................................................E-1

Appendix E Wiring Diagrams............................................................................................ F-1

Appendix F BIOS Rewrite Procedures............................................................................. G-1

Appendix G EC/KBC Rewrite Procedures........................................................................ H-1

Satellite A60/ Pro A60 Maintenance Manual ix

x Satellite A60/ Pro A60 Maintenance Manual

Chapter 1

Hardware Overview

1 Hardware Overview

1-ii Satellite A60/ Pro A60 Maintenance Manual

1 Hardware Overview

Chapter 1 Contents

1.1 Features ............................................................................................................................ 1-1

1.2 System Unit Components ................................................................................................ 1-8

1.3 2.5-inch HDD................................................................................................................. 1-14

1.4 DVD-ROM Drive .......................................................................................................... 1-15

1.5 CD-RW/DVD-ROM Drive............................................................................................ 1-16

1.6 DVD Multi ..................................................................................................................... 1-17

1.7 Power Supply ................................................................................................................. 1-18

1.8 Batteries ......................................................................................................................... 1-19

1.1.1 Main Battery....................................................................................... 1-19

1.1.2 Battery Charging Control ................................................................... 1-19

1.1.3 RTC Battery ....................................................................................... 1-20

Satellite A60/ Pro A60 Maintenance Manual 1-iii

1 Hardware Overview

Figures

Figure 1- 1 Parts description placement ............................................................................... 1-5

Figure 1- 2 The computer Block diagram............................................................................. 1-6

Figure 1- 3 System Board configuration.............................................................................. 1-7

Figure 1- 4 System unit block diagram................................................................................. 1-8

Figure 1- 5 2.5-inch HDD................................................................................................... 1-14

Figure 1- 6 DVD-ROM drive ............................................................................................. 1-15

Tables

Table 1- 1 2.5-inch HDD specifications ............................................................................. 1-14

Table 1- 2 DVD-ROM drive specifications........................................................................ 1-15

Table 1- 3 CD-RW/DVD-ROM drive specifications .......................................................... 1-16

Table 1- 4 DVD-Multi drive specifications......................................................................... 1-17

Table 1- 5 Battery specifications ....................................................................................... 1-19

Table 1- 6 Quick/normal charging time............................................................................. 1-20

1-iv Satellite A60/ Pro A60 Maintenance Manual

1.1 Features

1

1 Hardware Overview

1.1 Features

The Toshiba Satellite A60/ Pro A60 is a full size notebook PC based on the Intel Portability P4
processor, providing high-speed processing capabilities and advanced features. The computer
employs a Lithium Ion battery that allows it to be battery-operated for a longer period of time.
The display uses 14.1-inch XGA and 15-inch SXGA+ LCD panel, capable of displaying up to
16M colors at a resolution of 1024 by 768 pixels (XGA) and 1400 by 1050 pixels(SXGA+), The
(PGA socket supports BTO/CTO for the CPU so that the system can be designed to suit your
needs.

The computer has the following features.



Processor

The CPU is the Intel P4(Northwood),P4(Prescott) and Celeron(Northwood),
Celeron(Prescott).

P4(Northwood) 2.66/2.8/3.06/3.2 GHz

P4(Prescott) 518(2.8G)/532(3.06G)/538(3.2G)/552(3.46G)/558(3.60G) GHz

Celeron(Northwood) 2.5/2.6/2.7/2.8 GHz

Celeron(Prescott) 325(2.53G)/330(2.66G)/335(2.8G)/340(2.93G)/345(3.066G)

350(3.2G) GHz



Host bridge system controller

System controller: ATi RS250 M



Memory

The computer have on Board 256MB/512MB memory and one SO DIMMs slot comes
standard with DDR 2100 module. It supports PC2100 and uses SO DIMMs (DDR
SDRAM) driven at 2.5 V, accepting BTO/CTO for your memory requirements. It can
incorporate up to 1.5 GB of main memory

using the following sizes of memory modules:

256 MB (16M×16×8P)

•

512 MB (32M×16×8P)

•

512 MB (32M×16×8P)

•

1024 MB (64Mx16x8P)

•

1024 MB (64Mx16x8P)

•

Satellite A60/ Pro A60 Maintenance Manual 1-1

1 Hardware Overview



Hard Disk Drive (HDD)

The compu ter accommodates one 2.5-inch HDD with any of the following storage
capacities:

30 GB (9.5 mm thick) ATA100 (4,200rpm)

•

40 GB (9.5 mm thick) ATA100 (4,200rpm)

•

60 GB (9.5 mm thick) ATA100 (4,200rpm)

•

80 GB (9.5 mm thick) ATA100 (4,200rpm)

•

40 GB (9.5 mm thick) ATA100 (5,400rpm)

•

60 GB (9.5 mm thick) ATA100 (5,400rpm)

•

80 GB (9.5 mm thick) ATA100 (5,400rpm)

•



ODD bay

The ODD Bay can accommodate a DVD-R/RW drive, DVD+R/RW,DVD super Multi
drives.

1.1 Features



Display

The LCD displays available come in the following three sizes:

14.1” XGA-TFT/15” SXGA+ -TFT color display, resolution 1024×768,
16M/1400×1050,26M colors



Keyboard

The keyboard has 27 kinds countries key.



Batteries

The computer has a removable 8 Cell or 12 Cell Lithium Ion battery pack and an internal
RTC battery (rechargeable).



Universal Serial Bus (USB) ports

The computer has two USB 1.1/2.0 ports, third one is BTO to daisy-chain a maximum of
127 USB devices. The serial data transfer rate is 480 Mbps or 12 Mbps and 1.5 Mbps
These ports support PnP installation and hot plugging.



External monitor port

A 15-pin external monitor port is provided, through which the computer automatically
recognizes an external VESA DDC 2B compatible monitor.



PC Card slot

1-2 Satellite A60/ Pro A60 Maintenance Manual

1.1 Features

A PC Card slot is provided to hold PC Card Standard Type II (5.0 mm) card, capable of
using a variety of PC Cards including 16-bit Multiple Function PC Cards and CardBus
cards.

PC card HDD boot does Not be supported.



SD/MS Card

This slot is BTO/CTO for your memory card requirements to provide memory card read
on your computer



Toshiba Pointing Device

Toshiba Pointing Device has one kind of input devices TouchPad.

1 Hardware Overview

Satellite A60/ Pro A60 Maintenance Manual 1-3

1 Hardware Overview



Sound system

The ALC250 integrated audio controller supports multimedia. The sound system
contains the following:

Stereo speakers

•

Headphone jack

•

External microphone jack

•



LAN

The internal LAN board supports 10BASE-T and 100BASE-TX, enabling connection to
a LAN at up to 100 Mbps. It also supports Wake-up On LAN From S3 PXE boot support.
The LAN board has the RJ45 jack to directly accommodate a LAN cable.



Wireless LAN

The internal Mini PCI Card slot supports IEEE802.11a/g(13ch)/ IEEE802.11g(13ch)
card. The Antenna is integrated in the system unit.



Internal Modem

1.1 Features

The computer contains a MDC, enabling data and fax communication. It supports ITU­TV.90/92(America, Canada) The transfer rates are 56 Kbps for data reception, 33.6 Kbps
for data transmission, and 14,400 bps for fax transmission. Note, however, that the actual
speed depends on the line quality. The RJ11 modem jack is used to accommodate a
telephone line.



IEEE 1394(optional)

The IEEE 1394 is optional integrated device. to supported IEEE 1394 ports ,The serial
data transfer rate is 400 Mbps, These port support hot plugging.



Parallel Port(optional)

The Parallel Port is optional integrated device. to supported connect a printer or
another parallel device. The port is IEEE-1284 compliant and supports Extended
Capabilities Port (ECP).



Fast Serial InfraRed (FIR) communications port(optional)

The FIR Port is optional integrated device. It provided an IrDA 1.1 compatible FIR port ,
enabling wireless communication at a high speed of 1.15 or 4 Mbps.

1-4 Satellite A60/ Pro A60 Maintenance Manual

1.1 Features



Figures 1-1 and 1-2 show the computer and its system unit configuration, respectively.

1 Hardware Overview

Figure 1- 1 Parts description placement

Satellite A60/ Pro A60 Maintenance Manual 1-5

1-6

1 Hardware Overview

1.1 Features

Figure 1- 2 The computer Block diagram

1-6 Satellite A60/ Pro A60 Maintenance Manual

1.1 Features

A

r

r

1 Hardware Overview

1-7

Cooling

Modul
e

C Adapte

MINI PCI

CPU

CRT

Expansion

Memory

SD/MS

Card

PC Card

Slot

Speaker

Left

Speaker

Right

Head

Phone

Ext.

MIC

LCD/FL

Inverte

System

IEEE 1394

Touch PAD

RJ-45

RJ-11

Keyboard

DVD-ROM

IN

HDD

T

LAN

LPT

Wireless

Lan

Mai
n

Battery

RTC

Battery

Figure 1- 3 System Board configuration

Satellite A60/ Pro A60 Maintenance Manual 1-7

1 Hardware Overview 1.2 System Unit Block Diagram

1.2 System Unit Components

Figure 1-4 is a block diagram of the system unit.

LAN
Cont.

RTL8100CL

Main CLKGeneral.
(ICS951402)

CPUVID

3.3v,PCI_Interface,33MHz

Mini
PCI Slot

802.11b /g
Combo
(Wireless LAN)

LM2729

Cardbus
Controller
PCI1410
PCI1620

LVDS

CRT

LCD 14"or

1394

TSB43AB21

DC

S-Video

ADM 1032
(Thermal Sensor)

PC 2100DRAM

266MHz

On Board
Memory
256/512

Expansion
Memory
256/512/1024

CPU :Intel

2.5..,3.73 GHz
Micro FC.PGA2
mPGA 478

ATiRS250M
North Bridge

A_Link

SM
Bus
Cont.

Mobile
P4 Portable

PSB 400/533MHz

Flash
ROM

CD-ROM
DVD-ROM
DVD+RW

DVD SuperMulti

Stick PointK/B

Int-HDD
30-80GB

9.5mm

EC/KBC

(LPC 47N249)

KPA AC
1269A

Internal LPC

South Bridge

IXP 150

IDE
Cont.

PCI-PC
Bridge

AC97

USB
Cont.
(02)

EEPROM

AC

USB P0

USB P1

USB P2

RJ45

I2C

MDC

Modem

CODEC
ALC 250

Antena

PCMCIA

RJ11

Main Battery

E2PROM

AMP

TPA 6011

SD/MS

1394
CNNx1

Mic

Speakerx2

HP

USB

USB

USB

Figure 1- 4 System unit block diagram

1-8 Satellite A60/ Pro A60 Maintenance Manual

1.2 System Unit Block Diagram 1 Hardware Overview

The system unit of the computer consists of the following components:



Processor: Intel Portability P4 and Celeron

P4(Prescott)

•

Core speed: 2.8,3.06,3.2,3.46,3.6 GHz

−

System bus: 533 MHz

−

Core operating at 1.484 V (1.4/1.5GHz)

−

On-die level 2 cache 1 MB

−

Advanced Power Management features including Enhanced

−

Intel ® SpeedStep ® technology

P4(Northwood)

•

Core speed: 2.66,2.8,3.06,3.2 GHz

−

System bus: 533 MHz

−

Core operating at 1.484 V (1.4/1.5GHz)

−

On-die level 2 cache 512 KB

−

Advanced Power Management features including Enhanced

−

Intel ® SpeedStep ® technology

Celeron(Prescott)

•



Memory

Core speed: 2.53,2.66,2.8,2.93,3.06,3.2 GHz

−

System bus: 533 MHz

−

Core operating at 1.484 V (1.4/1.5GHz)

−

On-die level 2 cache 256 KB

−

Celeron(Northwood)

•

Core speed: 2.5,2.6,2.7,2.8 GHz

−

System bus: 400 MHz

−

Core operating at 1.484 V (1.4/1.5GHz)

−

On-die level 2 cache 128 KB

−

one BTO/CTO-capable expansion memory slot is provided, They can hold
256/512/1024MB expansion memory modules available as options to grow up to 2 GB.

PC2700 DDR SDRAM supported

•

256/512/1024MB modules supported

•

256 MB (16M x 16 x 8P)

−

512 MB (16M x 16 x 16P)

−

512 MB (32M x 16 x 8P)

−

1024 MB (32M x 16 x 16P)

−

2.5 volt operation

•

No parity bit

•

64-bit data transfer

•

Satellite A60/ Pro A60 Maintenance Manual 1-9

1 Hardware Overview 1.2 System Unit Block Diagram



BIOS ROM (flash E2PROM)

4Mb x 1 chip (512KB flash parts)

•

29kb used for EC BIOS

−

46kb used for VGA BIOS

−

29kb used for pxe boot

−

4kb used for logo

−

7kb used for USB

−

14kb used for SCU

−

2kb used for CF Card

−

9kb used for PCI

−

3kb used for ACPI

−

14kb used for PNP

−

35kb used for PM

−

51kb used for system BIOS

−

10kb used for micro code

−

2kb used for DMI

−

4kb used for password

−

24kb used for boot load

−

156kb reserved

−



System controllers

North Bridge: ATI RS250 M

•

CPU interface and control

−

DRAM control

−

AGP master/slave interface (AGP1.0 compliant, AGP V2.0

−

compliant x 4 modes)

Memory 256MB,Video RAM 64MB

−

Memory 512MB,Video RAM 64MB

−

South Bridge: ATI IXP150

•

Enhanced DMA controller

−

Interrupt controller

−

Counter/timer

−

PCI master/slave interface (PCI R2.2 compliant)

−

PCI IDE controller

−

Support for ATA-100 (30/40/60/80 GB)

−

USB interface

−

SMBus interface

−

LPC interface

−

Power management control

−

Suspend/resume control

−

1-10 Satellite A60/ Pro A60 Maintenance Manual

1.2 System Unit Block Diagram 1 Hardware Overview

ACPI support

−



PC Card controller

There are 2 kinds of PCMCIA controller by BTO

TI 1620

•

CardBus/PC Card controller

−

16-bit PCMCIA and 32-bit CardBus.

−

SD/MS Card controller

−

TI 1410

•

CardBus/PC Card controller

−

16-bit PCMCIA and 32-bit CardBus.

−



Sound Controller

The IXP 150 integrated audio controller supports multimedia. The sound system contains
the following:

MIDI replay feature

•

Stereo speakers

•

Headphone jack

•

External microphone jack

•

IXP 150 integrated audio controller + RealTek 250 (AC97 compliant)

•

3D sound (surround) feature

−

16-bit, 48-KHz stereo record/replay feature

−

Full-duplex (simultaneous record/replay capability)

−



KBC/EC (Keyboard Controller/Embedded Controller)

A single LPC 47N249 chip is used to serve as KBC/ EC and Super IO.

KBC

•

Scan controller function

−

Interface controller function

−

Satellite A60/ Pro A60 Maintenance Manual 1-11

1 Hardware Overview 1.2 System Unit Block Diagram

EC

•

Power supply sequence control

−

Overheat shutdown support

−

LED control

−

Beep control

−

Device ON/OFF

−

Cooling fan speed control

−

Universal I/O port

−

Battery capacity check

−

Flash memory reprogramming function

−

EC access interface

−

I2C communication control

−

PROM

−

Storing records of battery use



Battery E

•

2

24C02 equivalent (128 words x 16 bits, I2C interface) integrated in the battery pack



Clock Generator

ICS951402

•



Modem Controller

Built-in MDC card with askey

•

Functions of the modem controller:

•



LAN controller

Generating the clock signal required for the system

−

Digital signal conductor protection

−

Ring wake-up support

−

Communication codes supported:

−

For data communication:
V.90(China)/V9.2 data rates: 28kbps/56kbps
V.34 Extended rates: 33.6K/2400/V.32 turbo, V.32bits,and fallbacks

For fax:
V.34,V.17,V.29 V.27 and V.21 Channal 2
V.253 Class 1 fax

－

AC97 interface

REALTEK RTL8100CL

•

Wake-up On LAN support from S3

−

PXE boot support

−

100BASE-TX support

−

1-12 Satellite A60/ Pro A60 Maintenance Manual

1.2 System Unit Block Diagram 1 Hardware Overview



Wireless LAN controller

Support following 2 kinds of mini PCI wireless LAN cards.

•

IEEE 802.11g(Askey)

−

IEEE 802.11a/g(Askey)

−

−

Transfer Rate

•

IEEE 802.11g: max54Mbits/s

−

Frequency Channel

•

IEEE802.11g: 2.4GHz

−



Super I/O

LPC 47N249

•

Satellite A60/ Pro A60 Maintenance Manual 1-13

1 Hardware Overview 1.3 2.5-inch HDD

1.3 2.5-inch HDD

The computer contains an extremely low-profile and lightweight, high-performance HDD.
The HDD incorporates a 2.5-inch magnetic disk and mini-Winchester type magnetic heads.

Storage capacities supported are 30, 40,60,80 GB.

The HDD interface is Enhanced IDE, ATA100 (for 30/40/60/80 GB).

The HDD is shown in Figure 1-4 and its specifications are listed in Table 1-1.

Figure 1- 5 2.5-inch HDD

Table 1- 1 2.5-inch HDD specifications

Specifications

Item

Formatted
capacity (GB)

User data
sectors

Bytes/sector 512 512 512 512

Rotational speed
(RPM)

Toshiba HGST Toshiba Toshiba

MK4025

GAS

40.0007GB 40.0007GB 40.0007GB

78,140,160 78,140,160 78,140,160 58,605,120

4200rpm 4200rpm 4200rpm 4200rpm

IC25N040A

TMR04

MK4021GAS MK40245G

AS

1-14 Satellite A60/ Pro A60 Maintenance Manual

1.5 DVD-ROM Drive 1 Hardware Overview

1.4 DVD-ROM Drive

The DVD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. The drive
provides high-speed data transfer, playing back a DVD at up to 8x speed and reading up to
10,820 Kbytes per second from DVD-ROM and 3,600 Kbytes per second from CD-ROM.

The DVD-ROM drive is shown in Figure 1-5 and its specifications are listed in Table 1-2.

Figure 1- 6 DVD-ROM drive

Table 1- 2 DVD-ROM drive specifications

Item SD-C2612-10E

Data transfer rate (Mbytes/s) 33.3 (U-DMA transfer mode 2)

Access time (ms)

Average random access (ms)

Average full stroke access (ms)

Rotational speed (RPM) 5100 Max

Data buffer size (Kbytes) 192

Formats supported DVD-R/W, DVD-R (Read),DVD-RAM

100ms

CD-ROM, CD-R,
CD-R (Write), CD-RW (Write)

Satellite A60/ Pro A60 Maintenance Manual 1-15

1 Hardware Overview 1.7 CD-RW/DVD-ROM Drive

1.5 CD-RW/DVD-ROM Drive

The CD-RW/DVD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At
maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and
write CD-R at 24x speed and CD-RW at 10x speed.

The specifications of the CD-RW/DVD-ROM drive are listed in Table 1-3.

Table 1- 3 CD-RW/DVD-ROM drive specifications

Item DVD-ROM

Data transfer rate
(Mbytes/s)

Access time (ms)

Average random
access

Average full stroke
access

Rotational speed
(RPM)

Data buffer size
(Mbytes)

Formats supported

CD-ROM mode DVD-RAM

mode

33.3 (U-DMA transfer mode 2)

16.7 (PIO mode 4, Multiword DMA mode 2)

100 90 170

170 160 300

4,670 Max 5100 Max 3300 Max

2

DVD:

DVD-ROM(DVD-5,DVD-9,DVD-10,DVD-18),DVD-R
Ver.1.0,Ver.2.0,DVD RW(Read Ver.1.1),DVD-RAM(Read Ver.2.1)

CD:

CD-DA,CD+(E)G,CD-MIDI,CD-TEXT,CD-ROM,CD-ROM XA,MIXED
MODE CD,CD-I,CD-I Bridge(Photo CD,Video CD),Muitisession
CD(Photo CD,CD-EXTRA,Portfolio,CD-R,CD-RW),CD-R,CD-RW

1-16 Satellite A60/ Pro A60 Maintenance Manual

1.8 DVD-Multi Drive 1 Hardware Overview

1.6 DVD Multi

The DVD-Multi drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At maximum,
the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and write CD-R at
16x speed and CD-RW at 4x speed.

The specifications of the DVD-Multi drive are listed in Table 1-4.

Table 1- 4 DVD-Multi drive specifications

Item DVD-ROM mode CD-ROM mode

33.3 (U-DMA transfer mode 2) Data transfer rate

(Mbytes/s)

16.7 (PIO mode 4, Multiword DMA mode 2)

Access time (ms)

Average random
access

Average full stroke
access

Rotational speed
(RPM)

Data buffer size
(Mbytes)

Formats supported

180 150

170 160

4,670 Max 5100 Max

2

DVD:

DVD-VIDEO,DVD-ROM,DVD,R(3.9G,4.7G),DVDRW(Ver.1.1),DVD­RAM,DVD+R,DVD+RW

CD:

CD-DA,CD-ROM, CD-R,CD-RW,CD­ROMXA,PhotoCD(muitiSession),Video CD,CD-Extra(CD+),CD-Text

Satellite A60/ Pro A60 Maintenance Manual 1-17

1 Hardware Overview 1.9 Power Supply

1.7 Power Supply

The power supply unit provides many different voltages for the system board and performs
the following functions:

1. Power input monitor

Checks whether the DC power supply (AC adapter) is connected to the computer.

•

Checks whether the battery pack is connected to the computer.

•

Monitors the DC power supply input voltage (AC Adapter output voltage).

•

2. Power supply's internal control

Turns on and off the battery pack charging power supply.

•

Issues a charging current instruction to the PWM control IC of the battery pack

•

charging power supply.

Controls the supply of DC power supply input (AC Adapter output) to the power

•

supply unit.

Controls the supply of power to the system block (load/logic circuit side).

•

Controls forced shutdown if the power supply malfunctions.

•

3. Logic circuit control

Instructs the gate array to enable/disable tuning the power on.

•

Controls power-on/off operation.

•

4. Status display

Turns on the Power LED (in Green or AMBER).

•

Battery indicator (in Green or AMBER).

•

5. External interface

Performs communication through the I2C bus (via the internal EC/KBC).

•

Transfers the power supply operation mode.

•

6. Output monitor

Monitors the voltage output to the system block (load/logic circuit side).

•

Monitors the voltage, overvoltage, input/output current of the battery pack.

•

Monitors the internal temperature of the battery pack.

•

Monitors the supply voltage from the AC adapter.

•

1-18 Satellite A60/ Pro A60 Maintenance Manual

1.10 Batteries 1 Hardware Overview

1.8 Batteries

The computer has the following three types of batteries:



Main battery pack



Real time clock (RTC) battery

Table 1-5 lists the specifications of these batteries.

Table 1- 5 Battery specifications

Battery name Material Output voltage Capacity

Main battery pack

RTC battery Lithium Ion 3.0 V 7 mAh

8 Cell Lithium Ion 14.8 V 4300 mAh

12 Cell Lithium Ion 14.8 V 6450 mAh

1.1.1 Main Battery

The main battery pack serves as the computer's main power source when the AC adapter
is not attached. The main battery maintains the state of the computer so that it can
resume it.

1.1.2 Battery Charging Control

Battery charging is controlled by LPC 47N249. When the AC adapter and battery pack
are attached to the computer, the LPC 47N249 controls the charge on/off state and
detects a full charge.

Satellite A60/ Pro A60 Maintenance Manual 1-19

1 Hardware Overview 1.10 Batteries



Battery Charge

When the AC adapter is attached, the battery is charged by off-state charge when the
system is powered off or by on-state charge when it is powered on.

Table 1- 6 Quick/normal charging time

State Charge time

Off-state charge 8 Cell About 4 hours max

On-state charge 8 Cell About 4~10 hours

Off-state charge 12 Cell About 6 hours max

On-state charge 12 Cell About 6~12 hours

NOTE:

The time required for normal charge depends on the power consumption by the
system. Using the fluorescent lamp and frequently accessing the disk consume much
power and lengthen the charge time.

Any of the following cases stops battery charge:

1. The battery becomes fully charged.

2. The AC adapter or battery pack is removed.

3. The battery or AC adapter voltage is abnormal.



Detection of full charge

A full charge is detected only when the battery is being charged by quick or normal
charge. A full charge is detected when either of the following conditions is met:

1. The current in the battery charging circuit drops below the predetermined
value.

2. The charging time exceeds the fixed limit.

1.1.3 RTC Battery

The RTC battery provides power to keep the current date, time and other system information
in memory while the computer is turned off.

1-20 Satellite A60/ Pro A60 Maintenance Manual

2 Troubleshooting

2 

Chapter 2

Troubleshooting

2-i Satellite A60/ Pro A60 Maintenance Manual

2 Troubleshooting

Chapter 2 Contents

2.1 Outline.................................................................................................................... 2-1

2.2 Basic Flowchart...................................................................................................... 2-2

2.3 Power Supply ......................................................................................................... 2-6

Procedure 1 Power Icon Check........................................................................... 2-6

Procedure 2 Connection Check........................................................................... 2-8

Procedure 3 Replacement Check ........................................................................ 2-8

2.4 System Board ......................................................................................................... 2-9

Procedure 3 Replacement Check ..................................................................... 2-10

2.5 2.5-inch HDD ....................................................................................................... 2-11

Procedure 1 Message Check ............................................................................. 2-11

Procedure 2 Partition Check .......................................................................... 2-11

Procedure 3 Format Check.............................................................................. 2-12

2-ii Satellite A60/ Pro A60 Maintenance Manual

2 Troubleshooting

Procedure 4 Test Program Check ................................................................... 2-13

Procedure 5 Connector Check and Replacement Check................................. 2-14

2.6 Keyboard .............................................................................................................. 2-15

Procedure 1 Test Program Check ...................................................................... 2-15

Procedure 2 Connector Check and Replacement Check.................................... 2-15

2.7 Display.................................................................................................................. 2-16

Procedure 1 External Monitor Check ............................................................. 2-16

Procedure 2 Test Program Check ................................................................... 2-16

Procedure 3 Connector Check and Replacement Check................................. 2-16

2.8 ODD (Optical Disk Drive) ................................................................................... 2-18

Procedure 1 ODD Cleaning Check................................................................. 2-18

Procedure 2 Test Program Check ................................................................... 2-18

Procedure 3 Connector Check and Replacement Check................................. 2-18

2.9 LAN...................................................................................................................... 2-20

Procedure 1 Test Program Check ................................................................... 2-20

Procedure 2 Connector Check and Replacement Check................................. 2-20

2.10 SD Card/Memory Stick(Optional) ....................................................................... 2-21

Procedure 1 Test Program Check ................................................................... 2-21

Procedure 2 Connector Check ........................................................................ 2-21

2.11 Parallel Port(Optional) ......................................................................................... 2-22

Procedure 1 Test Program Check ................................................................... 2-22

Procedure 2 Connector Check ........................................................................ 2-22

2.12 Audio Test ............................................................................................................ 2-23

Procedure 1 Test Program Check ...................................................................... 2-23

Procedure 2 Connector Check and Replacement Check.................................... 2-23

2.13 IEEE 1394 Test(Optional).................................................................................... 2-24

Procedure 1 Test Program Check ................................................................... 2-24

Procedure 2 Connector Check ........................................................................ 2-24

2.14 Cooling Module.................................................................................................... 2-25

Procedure 1 Test Program Check ................................................................... 2-25

Procedure 2 Connector Check and Replacement Check................................. 2-25

Satellite A60/ Pro A60 Maintenance Manual 2-iii

2 Troubleshooting

Figures

Figure 2-1 Basic flowchart .............................................................................................. 2-3

Tables

Table 2-1 HDD error code and status........................................................................... 2-13

2-iv Satellite A60/ Pro A60 Maintenance Manual

2.1 Outline 2 Troubleshooting

2.1 Outline

This chapter describes the fault diagnosis procedures for field replaceable units (FRUs) in the
computer.

The FRUs covered here are as follows:

1. System board 2. 2.5-inch HDD 3. Keyboard

4. Display 5. ODD drive 6. LAN

7. SD CARD /Memory Stick 8. Speaker

9. Parallel Port 10. IEEE 1394 11. Cooling module

See Chapter 4 for the procedures to replace FRUs and Chapter 3 for the procedures to use test
programs
The following tools are required to perform the diagnostic procedures:

1. Diagnostics (maintenance test program) disk

2. Phillips screwdrivers (2 mm, 2.5 mm)

3. Cleaning disk kit (for ODD drive cleaning)

4. Bootable CD

5. PC Card loopback connector

6. Multimeter

7. External monitor

8. Headphone

9. Microphone

10. A-BEX TEST DVD

11. Music CD

12. DVD TSD-1 (TOSHIBA EMI DVD Test Media)

Satellite A60/ Pro A60 Maintenance Manual 2-1

2 Troubleshooting 2.2 Basic Flowchat

2.2 Basic Flowchart

The basic flowchart in Figure 2-1 serves as a guide for identifying a possibly faulty FRU.

Before going through the diagnostic flowchart steps, verify the following:

 Ask the user if a password has been registered and, if so, ask him or her to enter the

password. If the user has forgotten the system password, use a jump wire to make a
short circuit on M/B C561 , then turn the computer power on. When booted, the
computer overrides password protection and automatically erases the current
password.

 Make sure the Windows® XP Home Edition has been installed on the HDD. Any

other operating system can cause the computer to malfunction.

 Make sure any piece of optional equipment has been installed.

2-2 Satellite A60/ Pro A60 Maintenance Manual

2.2 Basic Flowchat 2 Troubleshooting

N

N

NoN

N

N

t

Star

Figure 2-1 Basic flowchart(1/2)

Connect the AC Adapter

o

DC IN LED on ??

Follow the power supply diagnostic
Procedure in Section 2.3

Yes

Follow the power supply diagnostic

BATTERY LED on ??

Procedure in Section 2.3

Yes

Turn the power on.

Yes

Any error message displayed ??

Follow the system board diagnostic
Procedure in Section 2.4

o

Message "In Touch with
Tomorrow Toshiba" displayed

Yes

"Password=" displayed ??

o

OS started ??

Yes

1

o

Follow the display diagnostic
Procedure in Section 2.7

Yes

See the previous page to
delete the password.

Follow the HDD diagnostic
Procedure in Section 2.5

o

Satellite A60/ Pro A60 Maintenance Manual 2-3

2 Troubleshooting 2.2 Basic Flowchat

N

NoN

m

N

1

Figure 2-1 Basic flowchart (2/2)

Keyboard works well ??

Insert Bootable CD into ODD

Diagnostic Progra
Loaded ??

Yes

Perform each test with the
diagnostic program.

Any error detected by the
diagnostic program ??

o

o

Yes

Follow the keyboard diagnostic
Procedure in Section 2.6

Follow the ODD diagnostic
Procedure in Section 2.8

Identify the test resulting in the error
and perform the appropriate
diagnostic procedures

Perform the continuous test to check if the
error is intermittent.

Any error detected by the

Yes

Identify the test resulting in the
error and perform the appropriate

diagnostic program ??

diagnostic procedures

o

The system is normal.

END

2-4 Satellite A60/ Pro A60 Maintenance Manual

2.2 Basic Flowchat 2 Troubleshooting

If the diagnostic program cannot detect an error, the error may be intermittent. Run the
continuous test program repeatedly to isolate the problem. Check the log utilities function to
confirm which diagnostic test detected the error, then perform the appropriate
troubleshooting procedures as follows:

1. If an error is detected by the System test, Memory test, Async test, Printer test,
Sound test, or Real Timer test, follow the system board troubleshooting procedures in
Section 2.4.

2. If an error is detected by the Hard Disk test, follow the HDD troubleshooting
procedures in Section 2.5.

3. If an error is detected by the Keyboard test, follow the keyboard troubleshooting
procedures in Section 2.6.

4. If an error is detected by the Display test, follow the display troubleshooting
procedures in Section 2.7.

5. If an error is detected by the ODD test, follow the ODD troubleshooting procedures in
Section 2.8.

6. If an error is detected by the LAN test, follow the LAN troubleshooting procedures in
section 2.9.

7. If an error is detected by the SD Card test, follow the SD Card troubleshooting
procedures in section 2.10

8. If an error is detected by the Parallel Port test, follow the Parallel Port troubleshooting
procedures in section 2.11

9. If an error is detected by the Speaker test, follow the Speaker troubleshooting
procedures in section 2.12.

10. If an error is detected by the IEEE 1394 test, follow the IEEE 1394 troubleshooting
procedures in section 2.13.

11. If an error is detected by the Fan On/Off test, follow the cooling module
troubleshooting procedures in Section 2.13.

Satellite A60/ Pro A60 Maintenance Manual 2-5

2 Troubleshooting 2.3 Power Supply

2.3 Power Supply

The power supply in the computer controls many functions and components. To check if the
power supply is defective or malfunctioning, follow the troubleshooting procedures below as
instructed.

Procedure 1 Power Icon Check

Procedure 2 Connection Check

Procedure 3 Replacement Check

Procedure 1 Power Icon Check

The following two power LEDs indicate the power supply status:

 Battery LED

 DC IN LED

The power supply controller displays the power supply status through the Battery and DC IN
LEDs as in the tables below.

 Battery LED

Battery LED Power supply status

On in Amber Battery being charged

On in Green Battery fully charged, with AC adapter connected

Blinking in Amber

(at equal intervals)

Off Else

Battery low *1 while driving the computer

2-6 Satellite A60/ Pro A60 Maintenance Manual

2.3 Power Supply 2 Troubleshooting

 DC IN LED

DC IN LED Power supply status

On in Green DC power being supplied (from the AC adapter)

Off Else

If the DC IN LED off, follow the steps below:

1. Remove the battery pack and the AC adapter to shut off power supply to the
computer.

2. Attach the battery and AC adapter back again.

If the LED still off, follow the steps below:

Check 1 Make sure the DC IN LED goes on in Green. If it does not, go to Procedure 2.

Check 2 Make sure the Battery LED goes on in Amber or Green. If it does not, go to

Procedure 3.

Satellite A60/ Pro A60 Maintenance Manual 2-7

2 Troubleshooting 2.3 Power Supply

Procedure 2 Connection Check

Power is supplied to the system board as illustrated below:

AC

System board

adaptor

AC power cord

AC adaptor cord

Battery pack

Follow the steps below to check whether each connector has been connected correctly:

Check 1 Make sure the AC adaptor and AC power cord have been firmly plugged into

the DC IN 15V socket and wall outlet, respectively. When they have been
connected correctly, perform Check 2.

Check 2 Connect a new AC adaptor and AC power cord.

• If the DC IN LED does not go on, go to Procedure 3.

• If the battery LED does not go on, perform Check 3.

Check 3 Make sure the battery pack has been correctly installed in the computer. If the

battery LED does not go on while the battery pack has been installed correctly,
go to Procedure 3.

Procedure 3 Replacement Check

The system board, power supply board, or CPU may be faulty. Disassemble the computer
according to Chapter 4 and follow the steps below:

Check 1 Replace the power supply board with a new one. If the battery pack is still not

working properly, perform Check 2.

Check 2 Replace the system board with a new one. If the battery pack is still not

working properly, perform Check 3.

Check 3 Replace the CPU with a new one.

2-8 Satellite A60/ Pro A60 Maintenance Manual

2.4 System Board 2 Troubleshooting

2.4 System Board

To check if the system board is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 Message Check

Procedure 2 Test Program Check

Procedure 3 Replacement Check

Procedure 1 Message Check

When the power is turned on, the system performs the self-diagnostic Power On Self Test
(POST) embedded in the BIOS ROM. The POST tests and initializes each IC on the system
board.

 If an error message appears on the display, perform Check 1.

 If there is no error message, go to Procedure 2.

 If MS-DOS or Windows XP Home Edition is loaded normally, go to Procedure 3.

Check 1 If the following error message is displayed on the screen, press the F1 key as

prompted. These errors occur when the system configuration preserved in the
RTC memory (generally called CMOS memory) does not match the actual
configuration or when the data is lost.

If you press the F1 key as prompted by the message, the TSETUP screen

appears to set the system configuration. If the error message appears
frequently when the power is turned on, replace the RTC battery. If any other
error message is displayed, perform Check 2.

*** Bad RTC battery ***
Check system. Then press [F1] key

Check 2 If the following error message is displayed on the screen, press any key as

prompted by the message.

The error message appears when either data stored in RAM to be resumed is

lost because the battery has been exhausted or the system board is faulty.

If any other error message displays, perform Check 3

Resume failure and press any key to continue

Satellite A60/ Pro A60 Maintenance Manual 2-9

2 Troubleshooting 2.4 System Board

Procedure 2 Test Program Check
The maintenance test program contains several programs for diagnosing the system board
and CPU. Execute the following test programs using the procedures described in Chapter 3.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Hard Disk test

6. Mouse test

7. SD Card/Memory stick test

8. ODD test

9. Sound test

10. LAN test

If an error is detected during these tests, go to Procedure 3

Procedure 3 Replacement Check

The system board, memory, or CPU may be defective. Disassemble the computer following
the steps described in Chapter 4 and replace the system board, memory module or CPU with
a new one.

2-10 Satellite A60/ Pro A60 Maintenance Manual

2.6 2.5-inch HDD 2 Troubleshooting

2.5 2.5-inch HDD

To check if the 2.5-inch HDD is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 Message Check

Procedure 2 Partition Check

Procedure 3 Format Check

Procedure 4 Test Program Check

Procedure 5 Connector Check and Replacement Check

CAUTION: The contents of the 2.5-inch HDD will be erased when the HDD 2.5-inch
HDD diagnostic test or formatting is executed. Save the required contents of the HDD to
floppy disks or other storage drive in advance.

Procedure 1 Message Check

When the computer's HDD does not function properly, some of the following error messages
may appear on the display. Follow the steps below to check the HDD.

Check 1 If either of the following messages appears, go to Procedure 2. If the following

messages do not appear, perform Check 3.

Insert system disk in drive

Press any key when ready .....

or
Non-System disk or disk error
Replace and press any key

Check 2 Check TSETUP to see if the Hard Disk option has been set to “Not used”. If

so, choose another setting and restart the computer. If the problem persists, go
to Procedure 2.

Procedure 2 Partition Check

Enter the MS-DOS system. Perform the following checks:

Check 1 Type C: and press the Enter key. If you cannot change to drive C, perform

Check 2. If you can change to drive C, perform Check 3.

Check 2 Type FDISK and press the Enter key. Choose “Display partition information”

from the FDISK menu. If drive C is listed, perform Check 3. If drive C is not
listed, return to the FDISK menu and choose the option to create a DOS

Satellite A60/ Pro A60 Maintenance Manual 2-11

2 Troubleshooting 2.6 2.5-inch HDD

partition on drive C. Then restart the computer.. If the problem persists, go to

Procedure 3.

Check 3 If drive C is listed as active in the FDISK menu, perform Check 4. If drive C is

not listed as active, return to the FDISK menu and choose the option to set the

active partition for drive C. Then restart the computer. If the problem persists,

perform Check 4.

Check 4 Enter DIR C: and press the Enter key. If the following message is displayed,

go to Procedure 3. If contents of drive C are listed on the display, perform

Check 5.

Invalid media type reading drive C
Abort, Retry, Fail?

Check 5 Use the SYS command in the MS-DOS system to install system files.
If the following message appears on the display, the system files have been

transferred to the HDD. Restart the computer. If the problem persists, go to

Procedure 3.

System transferred

NOTE: If the computer is running Windows XP Home edition and the hard disk capacity
is more than 512 MB, the FDISK program will ask if you need support for a partition
larger than 2 GB. Select Y for large partition support; however, be sure to read the
precaution regarding access by other operating systems.

Procedure 3 Format Check

The 2.5-inch HDD is formatted using the low-level format program and the MS-DOS
FORMAT program. Using these programs, follow the steps below to format the HDD.

Check 1 Enter FORMAT C:/S/U to format the HDD and transfer system files. If the

following message appears on the display, the HDD has been formatted.

Format complete

If you cannot format the HDD using the test program, go to Procedure 4.

2-12 Satellite A60/ Pro A60 Maintenance Manual

2.6 2.5-inch HDD 2 Troubleshooting

p

r

y

p

pp

Procedure 4 Test Program Check

Run the HDD test program stored on the maintenance test program disk for all test items.
See Chapter 3 for details on how to use the test program.
If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and their status names are listed in Table 2-1. If an error code is not generated
and the problem still exists, go to Procedure 5.

Table 2- 1 HDD error code and status

Code Status

1 Get Parameter Fail !
2 Read Old Data Error
3 Write Pattern Error
4 Read Back Data Error
5 Data Com

are Erro

6 Restore Data Error

7 Read Verif

Error

9 Seek Error
10 Disk Controller Self Test Failed
11 Disk Controller Test unex

ected interrupt Failed
12 Disk Controller action Test Failed
13 disk dos not su

ort SMART
14 disk read attribute threshold error
15 disk read attribute value error
16 disk SMART attribute value error

Satellite A60/ Pro A60 Maintenance Manual 2-13

2 Troubleshooting 2.6 2.5-inch HDD

Procedure 5 Connector Check and Replacement Check

The HDD or system board may be faulty. Disassemble the computer following the steps
described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connectors have been firmly connected to the HDD,

system board and CPU.

HDD

System board

CPU

If any connector is loose or off, reconnect it firmly and return to Procedure 1.
If there is still an error, perform Check 2.

Check 2 The HDD may be damaged. Replace it with a new one following the

disassembling instructions in Chapter 4. If the problem persists, perform
Check 3.

Check 3 The System board may be damaged. Replace it with a new one following the

disassembling instructions in Chapter 4. If the problem persists, perform
Check 4.

Check 4 The CPU may be damaged. Replace it with a new one following the

disassembling instructions in Chapter 4.

2-14 Satellite A60/ Pro A60 Maintenance Manual

2.7 Keyboard 2 Troubleshooting

2.6 Keyboard

To check if the computer’s keyboard is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Keyboard test available as part of the maintenance test program. See Chapter 3
for information on how to perform the test.
If an error is detected in the test, go to Procedure 2. If no error is detected, the keyboard
itself is normal.

Procedure 2 Connector Check and Replacement Check

The keyboard or system board may be disconnected or faulty. Disassemble the computer
following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the keyboard cable has been firmly connected to the system board.

Keyboard

System board

CPU

If the cable is loose or off, reconnect it firmly and return to Procedure 1. If

there is still an error, perform Check 2.

Check 2 The keyboard may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the problem persists, perform Check 3.

Check 3 The System board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the keyboard is still not functioning properly,
perform Check 4.

Check 4 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 5.

Check 5 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

Satellite A60/ Pro A60 Maintenance Manual 2-15

2 Troubleshooting 2.8 Display

2.7 Display

To check if the computer’s display is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 External Monitor Check

Procedure 2 Test Program Check

Procedure 3 Connector Check and Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer's external monitor port, then boot the computer.
The computer automatically detects the external monitor even if resume mode is enabled.
If the external monitor works correctly, the internal LCD, LCD/FL cable, or FL may be
faulty. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, the system
board may be faulty. Go to Procedure 2.

Procedure 2 Test Program Check

Insert the diagnostics bootable CD in the computer's CD ROM, turn on the computer and run
the test. See Chapter 3 for information on how to perform the test.
If an error is detected in the test, go to Procedure 3. If no error is detected, the display itself
is normal.

Procedure 3 Connector Check and Replacement Check

The display unit has an LCD module, Fluorescent lamp (FL), panel close switch and FL
inverter board. Any of the components or their connections may be defective. Disassemble
the computer following the steps described in Chapter 4, then perform the following checks:
(1) If the FL does not light, perform Check 1.
(2) If characters or graphics are not displayed normally, perform Check 5.
(3) If the FL remains lit when the display is closed, the panel close switch may be

defective. Perform Check 8.

Check 1 Make sure the following cables have been firmly connected to the system

board and FL inverter board.

FL

FL inverter board

System board

CPU

HV cable LCD/FL cable

If any of the cables is loose or off, reconnect it firmly and return to Procedure

3. If there is still an error, perform Check 2.

Check 2 The LCD/FL cable may be faulty. Replace it with a new one and return to

Procedure 3. If there is still an error, perform Check 3.

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2.8 Display 2 Troubleshooting

Check 3 The FL may be faulty. Replace it with a new one and return to Procedure 3. If

there is still an error, perform Check 4.

Check 4 The FL inverter board may be faulty. Replace it with a new one and return to

Procedure 3. If there is still an error, perform Check 5.

Check 5 Make sure the LCD/FL cable has been firmly connected to the system board

and LCD module.

FL inverter board

System board

LCD/FL cable

CPU

If the cable is loose or off, reconnect it firmly and return to Procedure 3. If

there is still an error, perform Check 6.

Check 6 The LCD/FL inverter cable may be faulty. Replace it with a new one and

return to Procedure 3. If there is still an error, perform Check 7.

Check 7 The LCD module may be faulty. Replace it with a new one and return to

Procedure 3. If there is still an error, perform Check 8.

Check 8 The System board may be faulty. Replace it with a new one. If there is still an

error, perform Check 9.

Check 9 The CPU may be faulty. Replace it with a new one following the instructions

in Chapter 4.

Check 10 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 10.

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2 Troubleshooting 2.9 ODD Drive

r

2.8 ODD (Optical Disk Drive)

To check if the internal ODD drive is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 ODD Cleaning Check

Procedure 2 Test Program Check

Procedure 3 Connector Check and Replacement Check

Procedure 1 ODD Cleaning Check

1. Turn off the power to the computer.

2. Open the ODD tray by inserting a slender object such as a straightened paper clip into
the eject hole. The object must be long enough to activate the eject mechanism.

3. Clean the laser pickup lens with a lens cleaner. Apply the cleaner to a cloth and wipe
the lens.

4. If the ODD drive still does not function properly after cleaning, go to Procedure 2.

Procedure 2 Test Program Check

Execute the ODD drive test program available as part of the maintenance test program. Insert
the diagnostics CD in the computer's CD, turn on the computer and run the test. Then insert a
test ODD (Toshiba-EMI DVD-ROM TEST DISK TSD-1) into the ODD drive. See Chapter 3
for information on how to perform the test.
If any error is detected by the test, go to Procedure 3.

Procedure 3 Connector Check and Replacement Check

The ODD drive is connected to the system board by the connector. The connector may be
disconnected from the system board or faulty. Disassemble the computer following the steps
described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connector has been firmly connected to the ODD

drive and the system board.

ODD

drive

Attachment case

If the connector is loose or off, reconnect it firmly and return to Procedure 2.
If there is still an error, perform Check 2.
Check 2 The connector may be faulty. Replace the connector with a new one following

the steps in Chapter 4. If the ODD drive is still not functioning properly,
perform Check 3.

Connecto

System board

CPU

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2.9 ODD Drive 2 Troubleshooting

Check 3 The ODD drive may be faulty. Replace the ODD drive with a new one

following the steps in Chapter 4. If the ODD drive is still not functioning
properly, perform Check 4.

Check 4 The system board may be faulty. Replace it with new one following the

instructions in Chapter 4. If the ODD drive is still not functioning properly,
perform Check 5.

Check 5 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 6.

Check 6 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 3.

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2 Troubleshooting 2.12 LAN

2.9 LAN

To check if the computer’s LAN is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the LAN check program available as part of the maintenance test program. This
program will check the LAN. Insert the Bootable CD into the CD. Turn on the computer
and run the check program. See Chapter 3 for information on how to perform the check.
If any abnormal is detected by the check, go to Procedure 2

Procedure 2 Connector Check and Replacement Check

The LAN connector (RJ45) is mounted on the system board. If the LAN malfunctions, the
system board or CPU might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 The system board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the LAN is still not functioning properly, perform
Check 2.

Check 2 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 3.

Check 3 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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2.10 SD Card/Memory Stick 2 Troubleshooting

2.10 SD Card/Memory Stick(Optional)

To check if the computer’s SD Card/Memory Stick is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check

Procedure 1 Test Program Check

Execute the SD Card/Memory Stick test program available as part of the maintenance test
program. This program checks the SD Card/Memory Stick. Insert the Bootable CD into the
CD. Turn on the computer and run the test. See Chapter 3 for information on how to
perform the test.
If any error is detected by the test, go to Procedure 2

Procedure 2 Connector Check

The SD Card/Memory Stick connector is mounted on the system board. If the SD
Card/Memory Stick malfunctions, the system board or CPU might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 The system board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the SD Card/Memory Stick is still not functioning
properly, perform Check 2.

Check 2 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 3.

Check 3 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

Satellite A60/ Pro A60 Maintenance Manual 2-21

2 Troubleshooting 2.11 Parallel Port

2.11 Parallel Port(Optional)

To check if the computer’s Parallel Port is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check

Procedure 1 Test Program Check

Execute the Parallel Port test program available as part of the maintenance test program.
This program checks the Parallel Port. Insert the Bootable CD into the CD. Turn on the
computer and run the test. See Chapter 3 for information on how to perform the test.
If any error is detected by the test, go to Procedure 2

Procedure 2 Connector Check

The Parallel Port connector is mounted on the system board. If the Parallel Port
malfunctions, the system board or CPU might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 The system board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the Parallel Port is still not functioning properly,
perform Check 2.

Check 2 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 3.

Check 3 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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2.12 Audio Test 2 Troubleshooting

r

2.12 Audio Test

To check if the computer’s Speaker is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Audio test available as part of the maintenance test program. See Chapter 3 for
information on how to perform the test.
If an error is detected in the test, go to Procedure 2. If no error is detected, the Audio itself is
normal.

Procedure 2 Connector Check and Replacement Check

The Audio or system board may be disconnected or faulty. Disassemble the computer
following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the Speaker cable has been firmly connected to the system board.

Speake

If the cable is loose or off, reconnect it firmly and return to Procedure 1. If

there is still an error, perform Check 2.

Check 2 The Speaker may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the problem persists, perform Check 3.

Check 3 The System board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the Audio is still not functioning properly,
perform Check 4.

Check 4 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 5.

Check 5 The CPU may be faulty. Disassemble the computer following the steps
described in Chapter 4 and replace the CPU with a new one.

System board

CPU

Satellite A60/ Pro A60 Maintenance Manual 2-23

2 Troubleshooting 2.13 IEEE 1394 Test

2.13 IEEE 1394 Test(Optional)

To check if the computer’s IEEE 1394 is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check

Procedure 1 Test Program Check

Execute the IEEE 1394 test program available as part of the maintenance test program. This
program checks the IEEE 1394. Insert the Bootable CD into the CD. Turn on the computer
and run the test. See Chapter 3 for information on how to perform the test.
If any error is detected by the test, go to Procedure 2

Procedure 2 Connector Check

The IEEE 1394 connector is mounted on the system board. If the IEEE 1394 malfunctions,
the system board or CPU might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 The system board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the IEEE 1394 is still not functioning properly,
perform Check 2.

Check 2 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform
Check 3.

Check 3 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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2.14 Cooling Module 2 Troubleshooting

2.14 Cooling Module

To check if the computer’s cooling module is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check

Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Fan On/Off test program available as part of the maintenance test program. This
test program checks the cooling module. Insert the diagnostics bootable CD in the
computer's CD, turn on the computer and run the test. See Chapter 3 for information on how
to perform the test.
If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The cooling module is connected to the system board. If the cooling module malfunctions,
there may be a bad connection between the cooling module and the system board or either
might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 Make sure the cooling module has been firmly connected to the connector on

the system board. Also make sure that the tape is not stuck to any part of the
fan and that the fan is free of foreign matter.

Cooling module

System board

CPU

If the connector is disconnected, connect it firmly to the system board and
return to Procedure 1. If the tape is stuck to any part of the fan, stick it back to
the specified point. If a foreign matter is found in the fan, remove it and then
return to Procedure 1. If there is still an error, perform Check 2.

Check 2 The cooling module may be faulty. Replace it with a new one following the

steps in Chapter 4. If the cooling module is still not functioning properly,
perform Check 3.

Check 3 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persist, perform

Check 5.

Check 4 The CPU may be faulty. Replace it with a new one following the steps in

Chapter 4.

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2 Troubleshooting 2.14 Cooling Module

Check 5 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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Chapter 3

Diagnostic Programs

3 Diagnostic Programs

Chapter 3 Contents

3.1 General.......................................................................................................................... 1

3.2 Quick Start .................................................................................................................... 3

3.2.1 Quick Test ............................................................................................... 3

3.2.2 Customization Test.................................................................................. 3

3.2.3 Keyboard Layout test .............................................................................. 7

3.2.4 Hot Key Test ........................................................................................... 8

3.2.5 Audio Play Test ....................................................................................... 8

3.2.6 Audio Record Test................................................................................... 8

3.2.7 Memory Card Test................................................................................... 8

3.2.8 DMI Read ................................................................................................ 8

3.2.9 DMI Write ............................................................................................... 9

3.2.10 System Information ............................................................................... 10

3.2.11 View Logs ............................................................................................. 11

3.2.12 Exit to MS DOS .................................................................................... 12

3.2.13 The Diagnostics Screen Explanation..................................................... 12

3.3 Options........................................................................................................................ 16

3.3.1 Overview ............................................................................................... 16

3.3.2 Batch Parameters Configuration ........................................................... 17

3.3.3 Item’s Parameters Configuration........................................................... 19

3.3.4 Load Batch Parameters.......................................................................... 20

3.3.5 Save Batch Parameters .......................................................................... 21

3.3.6 LOG Parameters Setting........................................................................ 22

3.3.7 Specify LOG Viewer............................................................................. 23

3.3.8 Display LOG File .................................................................................. 23

3.3.9 LOG Viewer .......................................................................................... 24

3.3.10 LOG File Sample................................................................................... 25

3.4 Subtests ....................................................................................................................... 27

3.5 System Test................................................................................................................. 30

3.6 Memory Test............................................................................................................... 34

3.7 Storage ........................................................................................................................ 39

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3 Diagnostic Programs

3.8 Video...........................................................................................................................43

3.9 Communication (COMM) .......................................................................................... 52

3.10 Peripheral .................................................................................................................... 56

3.11 Error Codes and description........................................................................................ 58

3.12 Quick Test Item List ...................................................................................................... i

Satellite A60/ Pro A60 Maintenance Manual iii

3.1 General 3 Diagnostic Programs

3.1 General

This chapter explains the diagnostic programs which tests and diagnoses the functions of the
hardware components of this computer. The diagnostic programs can be classified into two
types: OPTION and DIAGNOSTIC TEST.

NOTE: Before running a test, be sure to:

1. Check that all the cables are connected securely.

2. Exit the application that is currently running and close Windows.

The OPTION includes the following functions:

 Select All Items
 Test All Items
 Edit Batch Parameters
 Load Batch Parameters
 Save Batch Parameters
 Log Parameters
 Specify Log Viewer
 Display Error Log File
 DOS Shell
 Exit to DOS

The DIAGNOSTIC TEST Devices include the following tests:

 System Test
 Memory Test
 Storage Test
 Video Test
 Communication Test
 Peripheral Test
 Audio Test
 DMI Read/Write
 System Information

Before running the diagnostic programs, get the following tools prepared:

 A Service Diagnostic BOOT CD
 A Formatted FLOPPY DISK
 A Test Media CD (A-BEX TEST CD-ROM TCDR-702)(for CD-ROM test)
 A Test Media DVD (Toshiba-EMI DVD-ROM TEST DISK TSD-1)
 An External Monitor (for DISPLAY test)
 A CD-ROM Driver (for CD-ROM test)
 Audio Line for audio record test

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3 Diagnostic Programs 3.1 General

 A Data CD (for CD-ROM test)
 Loop back connector of LPT
 SD, MS Card

The following chapters describe all the test details. The test items could be selected from the
DIAGNOSTIC TEST menu.

Note:

When booting up the unit for the first time, the system will automatically select the location
of the result log file. If a USB floppy drive is connected, and there is an unprotected floppy
diskette with more then 50KB spare space in the drive, system will save all log files into the
root directory the diskette; otherwise, system will save all log files in the root directory of
RAM disk.

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3.2 Quick Start 3 Diagnostic Programs

3.2 Quick Start

When the system is booting from Service Diagnostic CD, the following screen will be displayed:

Please select a test item or select 0 to exit to MS-DOS:

3.2.1 Quick Test

When this item is selected, the system will run the configured test items and generate a test
report automatically.

When the test is completed, a file named Quick.log would be saved in the defined location.

When Quick.log is being created, meanwhile, a file named quick.log has already existed, the
system will automatically rename Quick.log to Quick.old for the backup purpose of the log file.

It will take 8-15 minutes to test all the items. User must plug the LPT Text Fixture before the
test. During the test, user is required to verify the test result.

For the detail of test item, please refer to Quick Test Item List

.

3.2.2 Customization Test

When this item is selected, the system will run the diagnostic programs according to the
procedures you defined. When the test is completed, a file named Custom.log will be saved in
the defined location. Please see the following example-- Mouse test.

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3 Diagnostic Programs 3.2 Quick Start

1. Use arrow key to select ‘TouchPad’ item on ‘Peripheral’ in the menu, then press Space

key to select it. (When it is being selected, there is a X marked in the

[ ])

Select ‘Test Mouse’ or press F8 to run the test. The prompt information would be
displayed in the screen as below. This test item needs user to verify whether the mouse
works normally.

The test result will be displayed in the following screen:

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3.2 Quick Start 3 Diagnostic Programs

Here is another method to run the test: Highlight a test item by using arrow keys, then,
press Enter to start. If there are parameters provided, user should set parameters in the
parameter dialog window.

CPU Speed Test (Step by Step):

1. Select test item:

Select System—CPU—CPU Speed, then, press the Enter key.

2. Parameters Setting

Choose the OK button after you set the proper parameters in the following window.

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3 Diagnostic Programs 3.2 Quick Start

3. Test Result

System will automatically run and display the test result as follows:

Following is the comparison report of the two testing methods mentioned above:

1) Configuration and Running

As to the method used in Mouse test, the user is required to select test items by pressing
Space key and set the parameters artificially, (See 3.3.3 Item’s Parameters
Configuration) Then press F8 to start the test. User should configure each parameter in
advance; otherwise the default parameters would be used. Using this method, user is
allowed to select more than one test item at one time.

2) Running the current test item

As to the method adopted in CPU Speed test, user should highlight the test item and
press Enter to start testing. And the user has to setup the parameters every time before
running the test. Using this method, only one test item would be tested at one time.

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3.2 Quick Start 3 Diagnostic Programs

3.2.3 Keyboard Layout test

The test purpose is to check whether 18 kinds of European keyboards run well during the

test procedure. When users choose the item, the names of these countries will be
displayed on the screen for user choice. User press any index of token in ASCII, and the
program will test the kind of keymap of the country.

The test screen would be shown as below:

It requires user to press the key and check whether the key in the screen changes
color or not. User can terminate test by typing ‘END’. When testing the ‘Fn’ key, it
must press the ‘Enter’ key at the same time.

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3 Diagnostic Programs 3.2 Quick Start

When the user has checked all the keys and all the keys in the screen have changed
color, the diagnostics program would automatically end the test and report the pass
information.

If keyboard test fails, program will terminate the test and report the fail information
when it is time to timeout.

The test will end when all keys are pressed or test time is out after 100 seconds.

3.2.4 Hot Key Test

User can press the program buttons E1, E2, E3, E4 and E5 one by one, and the test
will end either when all keys pressed or test time is out after 10 seconds.

3.2.5 Audio Play Test

Check whether the system could playback audio normally. When the test is completed, a
file named Audio_P.log will be saved in the defined location.

3.2.6 Audio Record Test

Check whether the system could record the sound and playback it normally. Before the
test, please make sure that the linked line is inserted and the volume is set to maximum.
When the test is completed, a file named Audio_R.log will be saved in the defined
location.

3.2.7 Memory Card Test

Write/Read Test

Check whether the Memory card(SD/MS) could be correctly accessed.

3.2.8 DMI Read

Read the information from the system’s SMBIOS and display it in the screen as follows:

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3.2 Quick Start 3 Diagnostic Programs

User can press any key to exit the program.

3.2.9 DMI Write

In addition to reading the DMI information, DMI Write also permits attributes editing
and updating: Manufacture, Product Name, Version, Serial Number, UUID and OEM
Part Number, etc. The following screen will be displayed:

In this screen, there are two lines which attribute could be edited and updated. The 1
line (the font in yellow with blue background) shows the attribute’s value that is read
from the current system and the 2

nd

line (the font in red with turquoise background)
shows the same value as that in the 1st line before user’s editing. User can modify the
attribute’s value in the 2

nd

line and press Enter to confirm the current edition and

continue editing the next attribute.

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st

3 Diagnostic Programs 3.2 Quick Start

During the editing, user could press F2 to confirm the DMI attribute update or press F4
to ignore the modification. Press ESC to exit the program of DMI Write.

The confirmation screen is as below:

The attributes that have been modified would be marked in red; otherwise in yellow.
User could press F2 to save the changes, or press F4 to ignore and exit the current
program.

3.2.10 System Information

This function is used to read the system information. When the test is completed, a file
named System.log will be saved in the defined location. During the reading process, the
following screen will be displayed to indicate that the progress is in detection:

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3.2 Quick Start 3 Diagnostic Programs

On the left column of the above screen, the detected hardware components are listed. The
corresponding information of the detected hardware components is displayed on the right
of the screen. It displays the current running status information of the check program.
The name of the program is marked on the top of the screen. At the bottom, the function
keys are listed for user operation. During the detection, keyboard operation is invalid.

When the detection is finished, the hardware components information will be displayed
as follows:

User can use function keys listed on the bottom of the screen to display the configuration
of the component or exit the current program. On the left column, the components
information is listed and user can use arrow keys or PgUp/PgDn to view the list and
highlight the chosen component. On the right column, the configuration information of
the highlighted component is listed. Press ESC to exit this program.

3.2.11 View Logs

User can enter one choice to view a log file in the screen as follows.

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3 Diagnostic Programs 3.2 Quick Start

3.2.12 Exit to MS DOS

Select this item to exit to MS DOS.

3.2.13 The Diagnostics Screen Explanation

Below is an example of running a test item. It includes the following parts: Diagnostics
Windows, Test Status Area, Progress Bar, Error List, Test Item’s Title, Status Bar and
Message Box.

1. Diagnostics Windows

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3.2 Quick Start 3 Diagnostic Programs

When a test item is running, a Diagnostics Windows is displayed in full screen. It consists of
the following parts: Title Bar, Test Running Status and Report Panel, Status Bar. There
would prompt a message box called USER BREAK in the central of the window whether
user press ESC to interrupt the test.

2. Test Running Status and Report Panel

Test Running Status and Report Panel are located on the middle of Diagnostics Windows.

 Test item name, test process and test result are displayed in the left;

 Test status and result are displayed in the upper right corner of the screen. It displays the

test status of the current test item – TEST (in testing), PASS (test finished and its result
is passed), FAIL (test finished and its result is failed) and SKIP (test skipped).

 The error list of each test module is displayed at the lower right corner of the screen. It

would display the total error quantity found in the test, the most recent five error codes
and description would be shown here. Detailed error report could be viewed with
Logview.exe.

 When pressing ESC key during the test process, a User Break Windows will be popped

up for the user to select.

3. USER BREAK

Pressing ESC key to interrupt the test, USER BREAK message box would be prompted out
in the central of Diagnostics Window for the user to select the following actions:

 CONTINUE---- Continue the test;

 SKIP---- Stop the sub-item of current test item to go to the next item’s test;

 ABORT----Stop the current test item to test the next module.

 ABORT ALL---- Stop all the selected test items. User could use the hot key Ctrl+D to

achieve the same operation. When the user calls ABORT ALL, the following message
box will prompt for his selecting.

4. Title Bar:

Title Bar located at the top of the window, it includes information as follows:

 Program Name and Its Version: Service Diagnostic Ver1.01;

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3 Diagnostic Programs 3.2 Quick Start

 Test Module Name: Label the name and version of the test module. For example, in the

above screen, the name of the test module is ‘Memory Tester Build Date 2002.12.31’.

 Status Bar: Located at the bottom of the screen as follows:

The status bar is used to indicate the current script setting and test status. It consists of two
lines that includes the information as follows:

 Test Mode: TIMEBOUND or LOOPBOUND, e.g. LOOPBOUND in the above screen;

 Script File Name: Script file name, e.g. ‘Quick.INI’ in the above screen;

 Current Time(C. TIME): Current system time, e.g. ‘C.TIME:2004-01-04 19:21:27’ in

the above screen;

 Test Time Remaining (LEFT): In TIMEBOUND mode, it would display the remaining

test time at the same location as Current TIME (C. TIME) in the above screen;

 Current Loop Count: In LOOPBOUND mode, it will display the total LOOP number

planning to execute and the current LOOP number have been finished, e.g. ‘COUNT:
01/01’ in the above screen;

 CPU Temperature: Detect the temperature in the current CPU, e.g. ‘CPU: 49C’ in the

above screen;

 Remaining Battery Capacity: Remaining Battery Capacity detected in the current

Battery, e.g. ‘BAT: 97%’;

 Test Order: Define the test sequence. There is two sequence modes: Sequential Test

Mode and Random Test Mode. The default mode is Sequential Test Mode, it would
displays ‘ORDER: SEQ’ as in the above screen;

 LOG File Name: Display the file name of the test log, e.g. Quick.Log in the above

screen;

 Start Test Time (S.TIME): Display the test start time for the current test item or the test

script, e.g. ‘S.TIME: 2004-01-04 19:21:16’ in the above screen;

 Break On Error: Display ‘HALT’ as shown in the above screen when ‘Break On Error’

is enabled;

 Wait On Error: Display ‘WAIT’ as shown in the above screen when ‘Wait On Error’ is

enabled;

 Pause Enable: Display ‘PAUSE’ when “Pause Enable” is enabled;

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3.2 Quick Start 3 Diagnostic Programs

 Manual Interrupt Method: Display ‘Esc: Break’ to tell the user how to manually

interrupt the test process.

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3 Diagnostic Programs 3.3 Option

3.3 Options

3.3.1 Overview

In Service Diagnostics, with the Options menu user can configure the batch
parameters, test item’s parameters and those parameters created by the LOG file.

Options Menu Notes:

• Select All/None Items

Switch between selecting all test items and selecting none. The hot key is F6.

• Test Selected Items

Execute all selected test items in this editor. The hot key is F8.

If “Interactive” option in batch parameters has not been selected, a warning
message would be shown as below:

• Edit Batch Parameters

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3.3 Option 3 Diagnostic Programs

Configure batch parameters and all the test item’s parameters.

• Load Batch Parameters

Upload all the test items and the parameters to the *.ini file.

• Save Batch Parameters

Save all the parameters and the test items that are configured in the editor to a
specified file.

• Log Parameters

Configure LOG parameters.

• Specify LOG Viewer

Specify the viewer for the LOG file.

• Display Error Log File

Load the LOG file viewer specified in the Specify Log Viewer to view the LOG
file.

• DOS Shell

Enter the DOS Shell and execute the DOS programs. You can also exit to the
Service Diagnostics Editor by the command of EXIT.

• Exit to DOS

Exit the Service Diagnostics Editor and back to DOS.

3.3.2 Batch Parameters Configuration

The batch parameters configuration screen can be accessed through Service
Diagnostics/OPTIONS -> EDIT BATCH PARAMETERS -> BATCH
PARAMETERS:

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3 Diagnostic Programs 3.3 Option

• Test Order

Specify the order of the test items. Choose 'Sequence' to adopt the sequential
mode; choose 'Random' to run the test items in random sequence.

• Test Options

Choose one of the following options:

 Wait On Error

Wait for further confirmation while an error occurs.

 Break On Error

Stop the test when a test item fails.

 Pause Enable

Pause at the end of each test items and wait for the user to response with the test

items that requires the user to assist the test processes, such as the keystroke test.

 Interactive

If the item is enabled during the test, the test items that need user to response can
run normally, such as Mouse test; If it is disabled, those test items will report
FAIL.

When the option here is enabled, it would affect all the test items while the same
option in “Item Parameters Configuration” only affect that test item.

 Monitor Battery Life

Monitor the remaining battery capacity (percent).

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3.3 Option 3 Diagnostic Programs

 Monitor CPU Thermal

Monitor the CPU temperature.

• Test Mode

 LOOPBOUND

The chosen test items will run repeatedly according to the times specified in the
'Number of Loops'.

 TIMEBOUND

The chosen test items will run for an extent time specified in 'Time Limit Hrs' and
'Time Limit Min'.

• Time Limit Hrs

Specify the hours whether 'TIMEBOUND' is chosen under the batch mode.

• Time Limit Min

Specify the minutes whether 'TIMEBOUND' is chosen under the batch mode.

• Number Of Loops

Specify the repeating times when 'Loop Bound' is chosen under the batch mode.

3.3.3 Item’s Parameters Configuration

The test items’ parameters configuration screen can be accessed through Service
Diagnostics/Options -> Edit Batch Parameters -> Item’s Parameters-> System­>CPU-> Basic Functionality:

Repeat count

•

Repeat times of the test item.

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3 Diagnostic Programs 3.3 Option

• Interactive

If the item is enabled during the test, the test items that need user to response can
run normally, such as PS2 Mouse test; If it is disabled, those test items will
report FAIL.

Whether the option here is enabled, it only affects the current test item.

• Parameters

For the test items with specific parameters, this option will call the related
configuration screens. Otherwise, the program will show the following dialogue
window:

Parameters for the specific test items:

Some test items (Memory, HDD, e g...) have their individual parameters, which
can be configured in their parameters setting window.

3.3.4 Load Batch Parameters

Batch parameter is saved in the script file whose extension name is INI (*.INI).
Below is the screen shot of “Load Batch Parameters”.

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3.3 Option 3 Diagnostic Programs

In this window, you can specify the .INI files that you wanted to be edited or
modified.

3.3.5 Save Batch Parameters

Here you can save the edited or modified content to the batch parameters files.

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3 Diagnostic Programs 3.3 Option

3.3.6 LOG Parameters Setting

You can access the Log Parameters screen through Service Diagnostics\Options ­Generate Report.

Report Destination

•

If selecting 'NONE', no log file will be generated; if selecting 'FILE', a log file with
the name specified in 'Log File Name' will be generated.

• Log Options

 Log Errors

If selecting this parameter, errors will be recorded when the test fails.

 Log Test Activities

If selecting this parameter, the subtest results will be recorded.

 Log Test Start Time

If selecting this parameter, the start time of the test will be recorded.

 Log Test End Time

If selecting this parameter, the end time of the test will be recorded.

 Log Errors Only

If selecting this parameter, errors will be recorded only when the test fails.

 Log Errors Only with Time

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3.3 Option 3 Diagnostic Programs

If selecting this parameter, errors and time will be recorded only when the test
fails.

 Append to Old Log File

If selecting this parameter, the new log will be added to the old one.

 Log Device Info on Fail

If selecting this parameter, details of the failed test will be recorded.

• Log file Name

Specify the Log file name. You can input the detail path of the file. System will
show the detail path of the file.

3.3.7 Specify LOG Viewer

You can specify the Log file viewer in the Specify Log Viewer screen.

The default viewing program of Service Diagnostics is LogView.exe.

3.3.8 Display LOG File

You can specify the Log file for viewing in the Display Error Log File screen.

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3 Diagnostic Programs 3.3 Option

In this screen, you can specify a Log file and view it with the viewer designated in
Specify LOG Viewer.

3.3.9 LOG Viewer

Service Diagnostic Log viewer:

↑, ↓

•

Scroll a line backward or forward on the screen.

• Page Up, Page Down

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3.3 Option 3 Diagnostic Programs

Scroll a page backward or forward on the screen.

• Esc

Exit the Log viewer.

• F1

Display the Help information about the Log viewer operations and the
functional keys.

• Ctrl+Home

Go to the start of the log file.

• Ctrl+End

Go to the end of the log file.

• Ctrl+F3

Prompt the search dialogue for the user to input the string to be looked for
and specify the searching method.

• F3

Find the next corresponding strings given.

3.3.10 LOG File Sample

Log file is a test result file, which records the following information: Test module name,
Test item name, Start/End time and the test result (including PASS, FAIL, SKIP and
ABORT). When a failure is found, both the error code and the error information were
recorded.

In the Log file, we use Test Items as the test item name, which could not be modified in
the whole time. And we use the Internal Name as name in the program’s UI, which
corresponds to the test item name and could be modified according to the user’s favorite.

The following section is a sample of log file:

DIAG REPORT

<Module Name>: Service Diagnostic Ver 1.01 ... Memory Tester Build Date 2002.12.31

[Walk High]

Begin Time: Mon Jan 05 10:45:36 2004

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3 Diagnostic Programs 3.3 Option

Base Memory Test : PASS

Extended Memory Test : PASS

End Time: Mon Jan 05 10:47:51 2004

<Module Name>: Service Diagnostic Ver 1.01 ... Mouse Test Build Date 2002.12.31

[MSTPad]

Begin Time: Mon Jan 05 10:48:54 2004

Touch Pad Test : FAIL

ITEM TEST FAIL

Function ID :502

Error Code :50202

Error Message :Touch Pad Test Fail

End Time: Mon Jan 05 10:49:16 2004

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3.4 Subtests 3 Diagnostic Programs

3.4 Subtests

Test

Group

System 01 CPU 01 Basic Functionality Test [CPUBasicFun]

02 CPU Speed [CPUSpeed]

03

04 CPU Information [CPUInformation]

05 CPU Protected Mode [Protect]

06 Speedstep [Speedstep]

07 MMX [MMX]

02 Board 01 DMA Controller [DMACtrl]

02 Interval Timer [Timer]

03 Clock / Calendar [RealClock]

04 PCI System [PCI]

05 Plug and Play [PnP]

06 ACPI Test [ACPI]

Sub

Item

ID

Subtest

Test

ID

Coprocessor
NPU Basic Functions
NPU Interrupt

Test items Internal Name

Coprocessor
[NPUFun]
[NPUInterrupt]

03 FAN 01 FAN Speed Test [FANSpeed]

02

Memory 01 BIOS ROM [BIOSROM]

02 Pattern 01 Bit Stuck High Test [BSHigh]

02 Bit Stuck Low Test [BSLow]

03 Checker Board Test [ChkBd]

04 CAS Line Test [CASLine]

05 Incremental Test [Incrment]

06 Decremental Test [Decrment]

07 Incremental Decremental Test [Idcrment]

03 Extended Pattern 01 Read/Write Cycle Test [XWRCycle]

02 Read Cycle Test [XRCycle]

04 Walking 1's Test [WalkHigh]

05 Walking 0's Test [WalkLow]

06 Memory Address [Address]

07 Refresh Test [Refresh]

Chipset Fan Test

[CHIPFAN]

08 Cache Memory [CacheOne]

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3 Diagnostic Programs 3.4 Subtests

09 Random Memory 01 Randomize Test [Random]

02 Random Increment Read/Write [RandIncr]

10 Data Bus Test [DataBus]

11

Storage 01 HDD 01 Sequential/Random R/W [SeqRdRW1]

02 Sequential/Random Seek [Seek1]

03 Performance [Perform1]

04 Controller Check [Controller1]

05 Diagnostic Read/Write [DiagRW1]

06 SMART Test [SMART1]

02 CDROM 01 Controller Test [CDRWController]

02 Data Transfer Rate [CDRWTransRate]

03 Data CD Butterfly Seek [CDRWButterfly]

04 Data CD Random Seek [CDRWSeek]

Memory Speed
Test

[MemSpeed]

05 Data CD Sequence Seek [CDRWSFSeek]

06 Tray Eject Test [CDRWTray]

Video 01 Text Mode 01 Character Test [CharTest]

02 Text Attribute [Attribut]

03 Text Page Selection [PageSel]

04 Text Color [Color]

05 80*25 Text Mode [Text Mode]

02

03

02

03

640*480 VGA
Mode

VESA Video
Modes

[VGAMode]

640X480 Video Modes
VESA 640x480x256 Mode
VESA 640x480x32K Mode

01

VESA 640x480x64K Mode
VESA 640x480x16M Mode
VESA 640x480x32bit Mode

800X600 Video Modes
VESA 800x600x256 Mode
VESA 800x600x32K Mode
VESA 800x600x64K Mode
VESA 800x600x16M Mode
VESA 800x600x32bit Mode

1024X768 Video Modes
VESA 1024x768x256 Mode
VESA 1024x768x32K Mode
VESA 1024x768x64K Mode
VESA 1024x768x16M Mode
VESA 1024x768x32bit Mode

[V640480_15]
[V640480_16]
[V640480_24]
[V640480_32]

[V800600_15]
[V800600_16]
[V800600_24]
[V800600_32]

[V1024768_15]
[V1024768_16]
[V1024768_24]
[V1024768_32]

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1280X1024 Video Modes
VESA 1280x1024x32K Mode

04

05

06

04

06 AGP Test [AGP]

07 LCD Panel Test [LCDPanel]

08 Register Test [Register]

09 Color Purity Test [ColPurity]

VESA Video
Memory

VESA 1280x1024x64K Mode
VESA 1280x1024x16M Mode
VESA 1280x1024x32bit Mode

1400X1050 Video Modes
VESA 1400x1050x32K Mode
VESA 1400x1050x64K Mode
VESA 1400x1050x16M Mode
VESA 1400x1050x32bit Mode

1600X1200 Video Modes
VESA 1600x1200x32K Mode
VESA 1600x1200x64K Mode
VESA 1600x1200x16M Mode
VESA 1600x1200x32bit Mode

[VESAMEM]

[V12801024_15]
[V12801024_16]
[V12801024_24]
[V12801024_32]

[V14001050_15]
[V14001050_16]
[V14001050_24]
[V14001050_32]

[V16001200_15]
[V16001200_16]
[V16001200_24]
[V16001200_32]

10 Direct Color Test [DirectColor]

11

12

COMM 01 LPT 01 Register Check [LPTRegister1]

02 IRQ Check [LPTInterrupt1]

03 External Loopback [LPTExLoopback1]

04 ECP Mode [LPTECP1]

02 IrDA 01 IrDA Master [IrMaster]

02 IrDA Slave [IrSlave]

03 LAN Card 01 Device ID Detection [DeviceID]

02 Vendor ID Detection [VendorID]

03 Mac Address Detection [MAC Address]

04 1394 01 GUID Detection [1394 R/W Test]

Peripheral 01 Keyboard 01 Keyboard Data Line [KBDataLn]

02 Keyboard Led [KBLED]

03 Keyboard Clock Line [KBClokLn]

DAC/Palette
Address

Bitblt Engine
Test

[DACPalAddr]

[Bitblt]

02 Mouse 01 TouchPad [MSTpad]

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3 Diagnostic Programs 3.5 System Test

3.5 System Test

Move arrow keys and press the Space key to select CPU test item from Service
Diagnostic menu, then highlight CPU and press the Enter to run this test item.

Subtest 01 CPU

1. Basic Functionality Test

This test item is to check whether the CPU works normally through math and
logic calculation, which means verifying the general registers, math registers
and logic registers.

2. CPU Speed

This test item is to detect the work frequency of the current CPU. User should
change the parameters setting in the following window before the test:

CPU Speed Comparison--Whether you want to make a comparison of the
CPU speed with the value set in ‘Expected CPU Speed’, you should choose
‘Yes’; otherwise, ‘No’.

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3.5 System Test 3 Diagnostic Programs

Expected CPU Speed--Specify the expected CPU Speed value you want
for further comparison.

3. Coprocessor

 NPU Basic Functions Test

This test item is to check whether the precision of the numeric processor in
the float calculation is up to the IEEE standards.

 NPU Interrupt Test

This test item is to check whether NPU transfers the abnormal Interrupt
program correctly by forcing an abnormal float.

4. CPU Information

This test item is used for getting & showing CPU Information. It will be
displayed as follows:

5. CPU Protected Mode Test

This test item is to check whether CPU protected mode instruction works
normally.

6. Speedstep

Speedstep is a kind of energy-saving running mode that is supported by the
Pentium III or above.

This test item is to check whether the CPU supports Speedstep function
according to the change of the CPU work frequency in different power

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3 Diagnostic Programs 3.5 System Test

supply mode. In this test item, the user is requires to operate on the screen
prompted.

Below is the parameter dialog window of CPU Speedstep test item:

Speed Change Comparison—When choosing ‘No’, system only reports
the CPU speed at the different power supply. Otherwise, it will compare
the CPU speed at High Speed and Low Speed. Whether the difference
between the two speeds is greater than the value specified in ‘Expected
Minimum Speed Change’, system will report ‘PASS’, otherwise ‘FAIL’.

Expected Minimum Speed Change—Specify the minimum change range
of CPU speeds under High Speed and Low Speed.

7. MMX

The test item is to confirm whether the CPU supports MMX instructions.

Subtest 02 Boards

1. DMA Controller

This test item is to check whether the DMA controller works normally.

2. Interval Timer

This test item is to check whether the Interval Timer (18.2Hz, 55ms) works
normally.

3. Clock/Calendar

This test item is to check whether the system clock/calendar works
normally.

4. PCI System

This test item is to check whether the bus number, device number and
function number in PCI bus are valid.

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