TOSHIBA RADIUS 12 User Manual

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User's Manual

Satellite Radius 12 P20W-C

Chapter 1

Chapter 2

Chapter 3

TOSHIBA Legal, Regulatory, and Safety

Regulatory Information ......................................................................... 1-2

Video Standard Notice .......................................................................... 1-8

ENERGY STAR® Program .................................................................... 1-9

Disposing of the computer and the computer's batteries ................. 1-9

General Precautions ............................................................................. 1-9

Safety Icons ......................................................................................... 1-12

Getting Started

Equipment checklist ............................................................................. 2-1

Conventions ........................................................................................... 2-1

Using your computer for the first time ................................................ 2-2

Getting to know Windows ..................................................................... 2-8

Turning off the power .......................................................................... 2-10

System Recovery ................................................................................ 2-14

The Grand Tour

Left side .................................................................................................. 3-1

Right side ............................................................................................... 3-3

Back ........................................................................................................ 3-4

Underside ............................................................................................... 3-5

Front with the display open .................................................................. 3-5

Magnets location ................................................................................... 3-8

Internal Hardware Components ........................................................... 3-9

Power Condition Descriptions ........................................................... 3-12

Chapter 4

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Operating Basics

Operating in Tablet Mode ..................................................................... 4-1

Using the Touch Screen ....................................................................... 4-2

Using the Touch Pad ............................................................................. 4-3

The Keyboard ......................................................................................... 4-4

Battery .................................................................................................... 4-7

Memory media ..................................................................................... 4-10

External Display .................................................................................. 4-14

Optional TOSHIBA Accessories ........................................................ 4-17

Sound System and Video mode ......................................................... 4-17

Chapter 5

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1

Special features ..................................................................................... 5-4

TOSHIBA Password Utility ................................................................... 5-6

TOSHIBA System Settings ................................................................... 5-8

USB Charge ............................................................................................ 5-9

TOSHIBA PC Health Monitor .............................................................. 5-12

TOSHIBA Product Improvement Program ........................................ 5-13

TOSHIBA Setup Utility ........................................................................ 5-14

Chapter 6

Chapter 7

Troubleshooting

Problem-solving process ..................................................................... 6-1

Hardware and system checklist ........................................................... 6-4

TOSHIBA support ................................................................................ 6-13

Appendix

Specifications ........................................................................................ 7-1

AC Power Cord and Connectors .......................................................... 7-2

Information for Wireless Devices ........................................................ 7-3

Legal Footnotes ................................................................................... 7-13

VCCI Class B Information (Japan Only) ............................................ 7-16

OpenSSL Toolkit License Issues ....................................................... 7-16

FreeType License Issues .................................................................... 7-19

Index

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iii

Chapter 1

TOSHIBA Legal, Regulatory, and Safety

This chapter states the Legal, regulatory, and safety information applicable to TOSHIBA computers.

Copyright, Disclaimer and Trademarks

Copyright

© 2015 TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

First edition August 2015

Copyright authority for music, movies, computer programs, databases and other intellectual property covered by copyright laws belongs to the author or to the copyright owner. Copyrighted material can be reproduced only for personal use or use within the home. Any other use beyond that stipulated above (including conversion to digital format, alteration, transfer of copied material and distribution on a network) without the permission of the copyright owner is a violation of copyright or author's rights and is subject to civil damages or criminal action. Comply with copyright laws in making any reproduction from this manual.

Disclaimer

Trademarks

User's Manual

This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for your computer at the time of this manual’s production. However, succeeding computers and manuals are subject to change without notice. TOSHIBA assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between the computer and the manual.

Intel, Intel SpeedStep, Intel Core, and Centrino are trademarks or registered trademarks of Intel Corporation.

Windows, Microsoft, and Windows logo are registered trademarks of Microsoft Corporation.

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The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Secure Digital and SD are trademarks of SD Card Association.

MultiMediaCard, MMC, and eMMC are trademarks of MultiMediaCard Association.

Realtek is a registered trademark of Realtek Semiconductor Corporation.

All other product names and service names in this manual might be trademarks or registered trademarks of their respective companies.

Regulatory Information

FCC information

FCC notice "Declaration of Conformity Information"

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

Only peripherals complying with the FCC class B limits might be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s Universal Serial Bus (USB 2.0 and 3.0) ports, HDMI port and Headphone/Microphone combo jack. Changes or modifications made to this equipment, not expressly approved by

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TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment.

FCC conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Contact

Address: TOSHIBA America Information Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618-1697

Telephone: (949) 583-3000

This information is only applicable for the countries/regions where it is required.

EU Declaration of Conformity

This product is carrying the CE-Mark in accordance with the related European Directives. Responsible for CE-Marking is TOSHIBA EUROPE GMBH, Hammfelddamm 8, 41460 Neuss, Germany. The complete and official EU Declaration of Conformity can be found on TOSHIBA’s web site

http://epps.toshiba-teg.com on the Internet.

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CE compliance

This product is labeled with the CE Mark in accordance with the applicable European Directives, notably RoHS Directive 2011/65/EU, Radio Equipment and Telecommunications Terminal Directive 1999/5/EC, Ecodesign Directive 2009/125/EC (ErP) and the related implementing measures.

This product and the original options are designed to observe the related EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented

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those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards. To avoid general EMC problems, the following guidance should be noted:

Only CE marked options should be connected/implemented Only best shielded cables should be connected

Working environment

This product was designed to fulfil the EMC (Electromagnetic Compatibility) requirements to be observed for so-called “Residential, commercial and light industry environments”. TOSHIBA do not approve the use of this product in working environments other than the above mentioned “Residential, commercial and light industry environments”.

For example, the following environments are not approved:

Industrial Environments (e.g. environments where a mains voltage of 380 V three-phase is used)

Medical Environments Automotive Environments Aircraft Environments

Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA.

The consequences of the use of this product in non-approved working environments may be:

Interference with other devices or machines in the near surrounding area.

Malfunction of, or data loss from, this product caused by disturbances generated by other devices or machines in the near surrounding area.

Therefore TOSHIBA strongly recommend that the electromagnetic compatibility of this product should be suitably tested in all non-approved working environments before use. In the case of automobiles or aircraft, the manufacturer or airline respectively should be asked for permission before use of this product.

Furthermore, for general safety reasons, the use of this product in environments with explosive atmospheres is not permitted.

Canadian regulatory information (Canada only)

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulation of the Canadian Department of Communications.

Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

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Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Following information is only valid for EU-member States:

Disposal of products

The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste. Integrated batteries and accumulators can be disposed of with the product. They will be separated at the recycling centres.

The black bar indicates that the product was placed on the market after August 13, 2005.

By participating in the separate collection of products and batteries, you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health.

For more detailed information about the collection and recycling programmes available in your country, please visit our website

( www.toshiba.eu/recycling office or the retail outlet where you purchased the product.

) or contact your local council

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Disposal of batteries and/or accumulators

The crossed out wheeled dust bin symbol indicates that batteries and/or accumulators must be collected and disposed of separately from household waste.

If the battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the European Battery Directive, then the chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust bin symbol.

By participating in the separate collection of batteries, you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health. To achieve this you should take any battery and/or accumulator to your local recycling site, or to a retail outlet or facility that offers to collect these devices for environmentally friendly disposal, ensuring that the terminal contacts are covered by non-conductive tape.

For more detailed information about the collection and recycling programmes available in your country, please visit our website

www.toshiba.eu/recycling

( office or the retail outlet where you purchased the product.

) or contact your local council

These symbols might not stick depending on the country and region where you purchased.

REACH - Compliance Statement

The European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018.

Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.

Please consult the following website

www.toshiba.eu/reach for information about the presence in our articles of substances included on the candidate list according to REACH in a concentration above 0.1 % weight by weight.

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Following information is only for Turkey:

Disposal of products:

The crossed wheelie bin symbol means that this product should not be collected and disposed with other household wastes. When product become waste at the end-of-life, to protect environment and human health, it should be given to nearest collection recycling or disposal center. For more information about collection and recycling programs in your country please contact your local authority or the retailer where the product was purchased.

Toshiba meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.

AEEE Yönetmeliğine Uygundur

Toshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronik ekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama” yönetmeliği gereklerini tamamen yerine getirmektedir

The number of possible pixel failures of your display is defined according to ISO 9241-307 standards. If the number of pixel failures is less than this standard, they will not be counted as defect or failure.

Battery is a consumption product, since the battery time depends on the usage of your computer. If the battery can not be charged at all, then it is a defect or failure. The changes in battery time is not a defect or failure.

Following information is only for India:

The use of this symbol indicates that this product may not be treated as household waste.

By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.

For more detailed information about recycling of this product, please visit our website

(

http://www.toshiba-india.com ) or contact call center

(1800-200-8674).

These symbols might not stick depending on the country and region where you purchased.

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Video Standard Notice

THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

http://www.mpegla.com

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ENERGY STAR® Program

Your Computer model may be ENERGY STAR compliant. If the model you purchased is compliant, it uses the ENERGY STAR logo and the following information applies.

TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.

To conserve energy, your computer is set to enter the lowpower Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode.

TOSHIBA recommends that you leave this and other energy saving features active, so that your computer will operate at its maximum energy efficiency. You can wake the computer from Sleep Mode by pressing the power button.

Your ENERGY STAR certified computer should be set by default to enter a low-power "sleep mode" after a period of inactivity. Simply touching the mouse or keyboard "wakes" the computer in seconds. These sleep features can save you up to $23 per year (200 kWh per year in electricity) and prevent up to 300 pounds of greenhouse gas emissions annually.To learn how to adjust or activate these sleep settings on your computer, please go to:

www.energystar.gov/sleepinstructions

To activate sleep settings organization-wide quickly and easily through network tools, please go to

www.energystar.gov/powermanagement

Disposing of the computer and the computer's batteries

The computer's battery is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the batteries.

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain, and withstand the rigors of portability. However, certain precautions should be

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observed to further reduce the risk of personal injury or damage to the computer.

Be certain to read the following general precautions and to note the cautions included in the text of the manual.

Provide adequate ventilation

Always make sure that your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode). In this condition, observe the following:

Never cover your computer or AC adaptor with any object. Never place your computer or AC adaptor near a heat source, such as

an electric blanket or heater. Never cover or block the air vents including those at the base of the

computer. Always operate your computer on a hard flat surface. Using your

computer on a carpet or other soft material can block the vents. Always provide sufficient space around the computer.

Overheating your computer or AC adaptor could cause system failure, computer or AC adaptor damage or a fire, possibly resulting in serious injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer and any other items you are using, such as a printer.

Leave enough space around the computer and other equipment to provide adequate ventilation. Otherwise, they might overheat.

To keep your computer in prime operating condition, protect your work area from:

Dust, moisture, and direct sunlight. Equipment that generates a strong electromagnetic field, such as

stereo speakers (other than speakers that are connected to the computer) or speakerphones.

Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

Extreme heat, cold, or humidity. Liquids and corrosive chemicals.

Stress injury

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Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture, and lighting that can help reduce physical stress.

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Heat injury

Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

If the computer has been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot.

The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction. If you need to transport the AC adaptor, disconnect it and let it cool before moving it.

Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged.

Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer's components or otherwise cause it to malfunction.

Cleaning the computer

To help ensure long, trouble-free operation, keep the computer free of dust and dirt, and use care with all liquids around it.

Be careful not to spill liquids into the computer. If the computer does get wet, turn the power off immediately and let the computer dry completely. In these circumstances, you should get the computer inspected by an authorized service provider in order to assess the scope of any damage.

Clean the plastics of the computer using a cloth slightly dampened with water.

You can clean the display screen by spraying a small amount of glass cleaner onto a soft, clean cloth and then wiping the screen gently with the cloth.

Never spray cleaner directly onto the computer or let liquid run into any part of it. Never use harsh or caustic chemical products to clean the computer.

Moving the computer

While the computer is designed for flexible day-to-day usage, you should exercise a few simple precautions when moving it in order to help ensure trouble-free operation.

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Make sure all disk/disc activity has ended before moving the computer.

Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the

computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC

adaptor and allow it to cool down. A failure to follow this instruction might result in minor heat injury.

Do not expose the computer to rapid temperature changes (for example, in a situation where you carry the computer from a cold environment to a warm room). Do not turn on the power until condensation disappears.

Be careful not to subject the computer to impact or shock. A failure to follow this instruction could result in damage to computer, computer failure, or loss of data.

Never transport your computer with any cards installed. This might damage either the computer and/or the card resulting in computer failure.

Always use a suitable carry case when transporting the computer. When carrying your computer, be sure to hold it securely so that it

does not fall or hit anything. Do not carry your computer by holding any of its protruding elements.

Mobile phones

Be aware that the use of mobile phones can interfere with the audio system. The operation of the computer will not be impaired in any way, but it is recommended that a minimum distance of 30 cm is maintained between the computer and a mobile phone that is in use.

Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort. Be sure to read it before using the computer.

Safety Icons

Safety icons are used in this manual to bring important information to your attention. Each type of message is identified as follows.

Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions.

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A caution informs you that improper use of equipment or failure to follow instructions might cause data loss, equipment damage, or might result in minor or moderate injury.

Please read. A note is a hint or advice that helps you make best use of your equipment.

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Getting Started

This chapter provides an equipment checklist, and basic information to start using your computer.

If you use an operating system that was not pre-installed by TOSHIBA, some of the features described in this manual might not function properly.

Equipment checklist

Carefully unpack your computer, taking care to save the box and packaging materials for future use.

Hardware

Check to make sure that you have all the following items:

TOSHIBA Portable Personal Computer AC adaptor and power cord (2-pin plug or 3-pin plug)

Documentation

Quickstart Instruction Manual for Safety and Comfort Warranty Information

If any of the items are missing or damaged, contact your dealer immediately.

Chapter 2

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Click Tap the Touch Pad or click the left Touch

Pad control button once. Left-click the mouse once. Tap the touch screen once.

Right-click Click the right Touch Pad control button

once. Right-click the mouse once. Press and hold on the touch screen.

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Double-click Tap the Touch Pad or click the left Touch

Pad control button twice. Left-click the mouse twice. Tap the touch screen twice.

Start The word "Start" refers to the " " button in the

lower-left corner of the screen.

All apps You can find a list of all your apps and programs

in the All apps.

To access it, click Start and select All apps ( ) in the lower-left corner.

Using your computer for the first time

Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and productive while using a notebook computer. By following the recommendations in it, you can reduce your chance of developing a painful or disabling injury to your hand, arms, shoulders, or neck.

This section provides basic information to start using your computer. It covers the following topics:

Opening the display Connecting the AC adaptor Turning on the power Initial setup

Use a virus-check program and make sure that it is updated regularly.

Never format storage media without checking its content - formatting destroys all stored data.

It is a good idea to back up the internal Hard Disk Drive or other main storage device to external media periodically. General storage media is not durable or stable over long periods of time and under certain conditions might result in data loss.

Before you install a device or application, save any data in memory to the Hard Disk Drive or other storage media. Failure to do so might result in data loss.

Opening the display

The display panel can be opened to any angle up to 360 degrees which offers you the flexibility and versatility to operate your computer in one of the following defined modes.

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Clamshell mode

Figure 2-1 Opening the display panel to any angel

Flat mode

Stand mode

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Tent mode

Tablet mode

Keyboard and Touch Pad are temporarily disabled when you operate the computer in stand, tent or tablet mode.

To open the display panel, slowly lift it with one hand holding the center of the display panel (as shown in the following figure) and the other hand holding the palm rest down so that the main body of the computer is not raised.

Figure 2-2 Opening the display panel

1. Display panel

Open and close the display panel with reasonable care. Opening it vigorously or slamming it shut might damage the computer.

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It is suggested that you hold the center of the display panel while rotating the display panel.

Do not lift the computer by the display panel.

Do not close the computer with pens or any other objects left in between the display panel and the keyboard.

When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel).

Connecting the AC adaptor

Attach the AC adaptor when you want to charge the battery or operate from AC power. The battery pack must be charged before you can operate from battery power.

The AC adaptor can automatically adjust to any voltage ranging from 100 volts to 240 volts and to a frequency of either 50 hertz or 60 hertz, enabling you to use this computer in almost any country/region. The adaptor converts AC power to DC power and reduces the voltage supplied to this computer.

Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor.

Never plug the AC adaptor into a power source that does not correspond to both the voltage and the frequency specified on the regulatory label of the unit. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury.

Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury.

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The supplied power cord conforms to safety rules and regulations in the region the computer is bought and should not be used outside this region. For use in other regions, buy power cords that conform to safety rules and regulations in the particular region.

Do not use a 3-pin to 2-pin conversion plug.

When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in this User’s Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched. As a general safety precaution, avoid touching any metal parts.

Never place your computer or AC adaptor on a wooden surface, furniture, or any other surface that could be marred by exposure to heat since the computer base and the surface of the AC adaptor increase in temperature during normal use.

Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage.

Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions.

1. Connect the power cord to the AC adaptor.

Figure 2-3 Connecting the power cord to the AC adaptor (2-pin plug)

Figure 2-4 Connecting the power cord to the AC adaptor (3-pin plug)

Either a 2-pin or 3-pin adaptor/cord is included with the computer depending on the model.

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2. Connect the DC output plug of the AC adaptor to the DC IN 19V jack

on your computer.

Figure 2-5 Connecting the DC output plug to the computer

1. DC IN 19V jack 2. DC output plug

Product appearance depends on the model you purchased.

3. Plug the power cord into a live wall outlet. The DC IN/Battery indicator glows.

Turning on the power

This section describes how to turn on the power. The Power indicator indicates the status. Refer to the Power Condition Descriptions section for more information.

After you turn on the power for the first time, do not turn it off until you have set up the operating system.

Volume cannot be adjusted during Windows Setup.

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1. Open the display panel.

2. Press the power button.

Figure 2-6 Turning on the power

1. Power button

Product appearance depends on the model you purchased.

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Initial setup

The Windows Startup Screen is the first screen displayed when you turn on the power. To install the operating system properly, follow the on-screen instructions on each screen.

When it is displayed, be sure to read the license terms and license agreement carefully.

Getting to know Windows

For detailed information on what is new and how to operate Windows, refer to Get Started in the Start menu.

Start menu

The Start menu is the launching pad for everything you can do in the Windows operating system, providing easy ways to access your apps, programs, websites and other important information.

You can access the Start menu from an app or the desktop in the following ways:

Click the Start button ( ) in the lower-left corner of the screen. Press the Windows® logo key ( ) on your keyboard.

Most used allows quick access to your frequently used apps, and your recently installed apps are highlighted under Recently added.

You can pin your favorite apps to the Start menu as tiles in grid-like pattern, and also group them. Typical tiles are the People tile and the Mail tile for instance. Tiles show you dynamic information from apps without having to open them.

Windows taskbar

By default, the bottom of the desktop is Windows taskbar. You can see all of your currently running apps on the Windows taskbar.

Task view

Task view ( screen. Task view allows you to view the apps that are currently running. Also, you can create custom desktops so that running apps can be grouped for entertainment, productivity, or what you just want.

To do this, click the Task view icon , and then click New desktop. Open the apps you want to use on that desktop. To switch between desktops, click Task view again.

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) is launched from Windows taskbar at the bottom of the

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Search

Search on the Windows taskbar allows you to find apps, files, settings, and more on the computer. When Internet connection is available, it also shows you the best search result from the Internet.

The personal assistant called Cortana might be available depending on your country/region. You can ask questions or talk to Cortana in natural voice, and Cortana answers your questions using information from the Internet. To use Cortana, an internal or external microphone is required. Press the F1 key to activate Cortana.

Action center

You can review important notifications from apps or Windows in action center, and take action without having to open apps. It also provides quick action buttons to access to most-used settings instantly. Select the action center icon actions.

on the Windows taskbar to view your notifications and quick

Settings

Settings provides system settings including advanced settings in the Control Panel. They are divided in categories so that you can configure, optimize, or personalize Windows.

You can also type in the keyword, and use Search to find any setting.

To open Settings, click Start -> All apps -> Settings (

You can pin it to the Start menu as a tile by right-clicking on Settings and selecting Pin to Start.

Windows Store

Although many apps are pre-installed in your computer, you can also download many others from the Windows Store.

You can search for and browse thousands of apps, all grouped into easyto-find categories there.

Sign-in options

Windows offers a number of sign-in options including Password ( ( ), Windows Hello ( ) and Picture password ( ) authentication to

prevent from unauthorized access. If you have multiple sign-in methods set for a user account, you can select an option on the Windows login screen by clicking sign-in options.

It is highly recommended to use Windows Hello indoors. Operating outdoors might cause enrollment/sign-in failure due to the possible sunlight affection.

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), PIN

Tablet mode

Tablet mode enables touch-optimized working environment without keyboard and mouse.

After switching to tablet mode, Start menu and apps are running in full screen, giving you more space to work in. To use two apps side-by-side, drag an app to one side. You will see any open apps that can snap next to it. To close an app, drag it to the bottom of the screen.

Turning off the power

The power can be turned off in one of the following modes, either Shut Down Mode, Sleep Mode or Hibernation Mode.

Shut Down Mode

When you turn off the power in Shut Down Mode, no data will be saved and the computer will boot to the main screen of the operating system the next time it is turned on.

1. If you have entered data, either save it to the Hard Disk Drive or to other storage media.

2. Make sure all disk/disc activity has stopped before removing the disk/ disc.

If you turn off the power while a disk (disc) is being accessed, you might lose data or damage the disk.

Never turn off the power while an application is running. Failure to do so can cause data loss.

Never turn off the power, disconnect an external storage device, or remove storage media during data read/write. Failure to do so can cause data loss.

3. Click

4. Turn off any peripheral devices connected to your computer.

Do not turn the computer or peripheral devices back on immediately. Wait a short period to avoid any potential damage.

Start -> Power and then select Shut down.

Restarting the computer

Certain conditions require that you reset the computer, for example if:

You change certain computer settings.

To restart the computer, there are several ways this can be achieved:

Click Start -> Power and then select Restart. Press CTRL, ALT, and DEL simultaneously (once) to display the menu window, and then select Restart by clicking the power icon ( ) in the lower-right corner.

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Sleep Mode

If you have to interrupt your work, you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode. In this mode, data is maintained in the main memory of the computer. When you turn on the power again, you can continue working right where you left off.

When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled, always shut down the computer. This includes turning off any wireless communication functionalities, and canceling settings that reactivate the computer automatically, such as a timer recording function. Failure to shut down the computer in this way could allow the operating system to reactivate and run pre-programmed tasks or preserve unsaved data, which could interfere with aviation or other systems, possibly causing serious injury.

Before entering Sleep Mode, be sure to save your data.

To prevent data loss, do not switch to Sleep Mode while transferring data to external media, such as USB devices, memory media, or other external memory devices.

When the AC adaptor is connected, the computer will go into Sleep Mode according to the settings in the Power Options (to access it, click Control Panel -> System and Security -> Power Options under Windows System group in All apps).

To restore the operation of the computer from Sleep Mode, press and hold the power button or any key on the keyboard for a short amount of time. Note that keyboard keys can only be used if the Wake-up on Keyboard option is enabled within the TOSHIBA System Settings.

If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

To prevent the computer from automatically entering Sleep Mode, disable Sleep Mode within the Power Options.

To use the Hybrid Sleep function, configure it in the Power Options.

User's Manual

Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:

Restores the previous working environment more rapidly than the Hibernation Mode feature.

Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature.

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Allows the use of the panel power off feature.

Executing Sleep Mode

You can enter Sleep Mode in one of following ways:

Click Start -> Power and then select Sleep. Close the display panel. Note that this feature must be enabled within

the Power Options. Press the power button. Note that this feature must be enabled within

the Power Options.

When you turn the power back on, you can continue where you left off when you shut down the computer.

When the computer is in Sleep Mode, the Power indicator blinks white.

If you are operating the computer on battery power, you can lengthen the overall operating time by turning it off into Hibernation Mode. Sleep Mode consumes more power while the computer is off.

Sleep Mode limitations

Sleep Mode will not function under the following conditions:

Power is turned back on immediately after shutting down. Memory circuits are exposed to static electricity or electrical noise.

Hibernation Mode

User's Manual

The Hibernation Mode feature saves the contents of memory to the Hard Disk Drive when the computer is turned off so that, the next time it is turned on, the previous state is restored. Note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.

Save your data. While entering Hibernation Mode, the computer saves the contents of memory to the Hard Disk Drive. However, for safety sake, it is best to save your data manually.

Data will be lost if you disconnect the AC adaptor before the save is completed.

To prevent data loss, do not switch to Hibernation Mode while transferring data to external media, such as USB devices, memory media, or other external memory devices.

Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:

Saves data to the Hard Disk Drive when the computer automatically shuts down because of a low battery condition.

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You can return to your previous working environment immediately when you turn on the computer.

Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature.

Allows the use of the panel power off feature.

Starting Hibernation Mode

To enter Hibernation Mode, click Start -> Power and then select Hibernate.

To show Hibernate in Power menu, set up according to the following steps:

1. Click Control Panel -> System and Security -> Power Options under

Windows System group in All apps.

2. Click Choose what the power button does or Choose what closing

the lid does.

3. Click Change settings that are currently unavailable.

4. Select the Hibernate check box from Shutdown settings.

5. Click the Save changes button.

Automatic Hibernation Mode

The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid. To define these settings, do the following:

1. Click Power Options and then click Choose what the power button does or Choose what closing the lid does.

2. Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid.

3. Click the Save changes button.

Data save in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer takes a moment to save the current data in memory to the Hard Disk Drive.

After you turn off the computer, and the content of memory has been saved to the Hard Disk Drive, turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. Wait a moment to let all capacitors fully discharge.

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System Recovery

There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem.

You can also create recovery media and restore the system.

The following items are described in this section:

Creating Recovery Media Restoring the pre-installed software from your created Recovery

Media Restoring the pre-installed software from the Recovery Hard Disk

Drive

If you choose TOSHIBA Maintenance Utility to erase the hard disk drive, all data including the operating system and recovery partition will be deleted. In that case, you cannot create recovery media or restore the pre-installed software from the recovery partition. Make sure that you have already created recovery media before you start TOSHIBA Maintenance Utility. This recovery media can be used to restore your system after you have erased your hard disk drive.

Creating Recovery Media

This section describes how to create Recovery Media.

Be sure to connect the AC adaptor when you create Recovery Media.

Be sure to close all other software programs except the Recovery Media Creator.

Do not run software such as screen savers which can put a heavy load on the CPU.

Operate the computer at full power.

Do not use power-saving features.

Do not write to the media when the virus check software is running. Wait for it to finish, then disable virus detection programs including any software that checks files automatically in the background.

Do not use utilities, including those intended to enhance Hard Disk Drive access speed. They might cause unstable operation and damage data.

Do not shut down/log off or Sleep/Hibernate while writing or rewriting the media.

Set the computer on a level surface and avoid places subjected to vibrations such as airplanes, trains, or cars.

Do not use on an unstable surface such as a stand.

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A recovery image of the software on your computer is stored on the Hard Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps:

1. Select either blank disc or USB Flash Memory.

The application allows you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory.

Some of the disc media might not be compatible with the optical disc drive connected to your computer. You should therefore verify that the optical disc drive supports the blank media you have chosen before proceeding.

USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lost when proceeding.

2. Turn on your computer and allow it to load the Windows operating system from the Hard Disk Drive as normal.

3. Insert the first blank disc into the optical disc drive tray, or insert the USB Flash Memory into one available USB port.

4. Click Recovery Media Creator under TOSHIBA group in All apps.

5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button.

Make sure that you create recovery media by using Recovery Media Creator instead of the recovery drive creating option in Windows system. Otherwise, Recovery Media Creator will not work and TOSHIBA HDD Recovery option in TOSHIBA Maintenance Utility will not exist if you

restore the computer from the recovery media you created by options in Windows system.

Restoring the pre-installed software from your created Recovery Media

If the pre-installed files are damaged, you are able to use the Recovery Media you have created to restore the computer to the state it was in when you originally received it. To perform this restoration, do the following:

When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost.

Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring.

1. Launch the TOSHIBA Setup Utility.

Refer to the TOSHIBA Setup Utility section for further information.

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2. In the TOSHIBA Setup Utility screen, select Advanced -> System Configuration -> Boot Mode.

Note: Please skip the following contents if you cannot find the Boot

Mode option in your system.

3. Select UEFI Boot (Default).

If you set the Boot Mode as CSM Boot, the recovery media created by Recovery Media Creator will NOT be able to restore.

If you create a recovery image using advanced recovery tools from Control Panel, also make sure to use the default Boot Mode option (UEFI Boot) in the TOSHIBA Setup Utility before restoring.

1. Load the Recovery Media into the Optical Disc Drive or insert the recovery USB Flash Memory into one available USB port.

2. Click Start -> Power and then select Restart.

3. Hold down the F12 key and then release this key one second after the computer is power on.

4. Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media.

5. A menu is displayed from which you should follow the on-screen instructions.

If you have previously chosen to remove the recovery partition and are trying to create "Recovery Media", the following message apppears: "The Recovery Media Creator can not be launched because there is no recovery partition."

When there is no recovery partition, the Recovery Media Creator cannot make Recovery Media.

However, if you have already created a "Recovery Media", you can use it to restore the recovery partition.

If you have not created "Recovery Media", contact TOSHIBA support for assistance.

Restoring the pre-installed software from the Recovery Hard Disk Drive

A portion of the total Hard Disk Drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore pre-installed software in the event of a problem.

If you set up your Hard Disk Drive again later, do not change, delete, or add partitions in a manner other than specified in the manual, otherwise you might find that space for the required software is not available.

In addition, if you use a third-party partitioning program to reconfigure the partitions on your Hard Disk Drive, you might find that it becomes impossible to set up your computer.

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Make sure that the AC adaptor is connected during the restoring process.

When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost.

1. Click Start -> Power and then select Restart.

2. Hold down 0 (zero) key and then release this key one second after the computer is power on.

3. Select Troubleshoot -> TOSHIBA Maintenance Utility -> TOSHIBA HDD Recovery.

4. Follow the on-screen instructions to finish the recovery.

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The Grand Tour

1 62 3 4 5

This chapter identifies the various components of the computer. It is recommended that you become familiar with each before you operate the computer.

Legal Footnote (Non-applicable Icons)

For more information regarding Non-applicable Icons, refer to the Legal

Footnotes section.

Handle your computer carefully to avoid scratching or damaging the surface.

Left side

The following figure shows the left side of the computer.

Figure 3-1 The left side of the computer

Chapter 3

1. DC IN 19V jack

2. DC IN/Battery indicator 5. Universal Serial Bus (USB 3.1 Type-C) port

3. HDMI out port 6. Headphone/Microphone combo jack

Product appearance depends on the model you purchased.

DC IN 19V jack The AC adaptor connects to this jack in order to

User's Manual 3-1

4. Universal Serial Bus (USB 3.0) port

power the computer and charge its internal batteries. Note that you must only use the model of AC adaptor supplied with the computer at the time of purchase. Using the wrong AC adaptor can damage the computer.

DC IN/Battery indicator

The DC IN/Battery indicator shows the condition of the DC IN and the battery charge status. White indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor.

Refer to the Power Condition Descriptions section for more information on this feature.

HDMI out port HDMI out port can connect with Type A

connector HDMI cable.

Universal Serial Bus (USB 3.0) port

One Universal Serial Bus port, which complies to the USB 3.0 standard, is provided on the left side of the computer.

The USB 3.0 port is compliant with USB 3.0 standard and backward compatible with USB 2.0 devices.

The port with the icon ( ) has Sleep and Charge function, and this function is only provided with some models.

USB 3.0 port(s) might work as USB 2.0 port(s) when operating in USB Legacy Emulation mode.

Note that it is not possible to confirm the operation of all functions of all USB devices that are available. Some functions associated with a specific device might not operate properly.

Before removing a USB device from the USB port of your computer, click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove.

Keep foreign metal objects, such as screws, staples, and paper clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.

Universal Serial Bus (USB 3.1 Type-C) port

One Universal Serial Bus port, which complies to the USB 3.1 Type-C standard, is provided on the left side of the computer.

Headphone/ Microphone combo jack

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A 3.5 mm mini headphone/microphone combo jack enables connection of a monaural microphone or stereo headphones.

Right side

1 5432

The following figure shows the right side of the computer.

1. Cortana button 5. Wireless communication indicator

2. Volume up/down button 6. Power button

3. Universal Serial Bus (USB 3.0) port 7. Power indicator

4. Memory media slot

Product appearance depends on the model you purchased.

Cortana button Press this button to search your computer, the

Figure 3-2 The right side of the computer

web, or within an app.

Cortana might be launched depending on the country/region.

Volume up/down button

Universal Serial Bus (USB 3.0) port

Press the button to increase or decrease the volume.

One Universal Serial Bus port, which complies to the USB 3.0 standard, is provided on the right side of the computer.

The USB 3.0 port is compliant with USB 3.0 standard and backward compatible with USB 2.0 devices.

USB 3.0 port(s) might work as USB 2.0 port(s) when operating in USB Legacy Emulation mode.

Note that it is not possible to confirm the operation of all functions of all USB devices that are available. Some functions associated with a specific device might not operate properly.

Before removing a USB device from the USB port of your computer, click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove.

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Memory media slot This slot lets you insert an SD™/SDHC™/

1 1

SDXC™ memory card, miniSD™/microSD™ Card and MultiMediaCard™. Refer to the

Memory media section for more information.

Keep foreign metal objects, such as screws, staples, and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.

Back

Wireless communication indicator

The Wireless communication indicator glows amber when the Bluetooth or Wireless LAN functions are turned on.

Only some models are equipped with Bluetooth and Wireless LAN functions.

Power button Press this button to power on/off the computer.

Power indicator The Power indicator glows white when the

computer is turned on. However, if you turn off the computer into Sleep Mode, this indicator blinks white.

The following figure shows the back of the computer.

Figure 3-3 The back of the computer

1. Cooling vents

Product appearance depends on the model you purchased.

Cooling vents The cooling vents help the processor to avoid

overheating.

Do not block the cooling vents. Keep foreign metal objects, such as screws, staples, and paper clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.

Carefully clean the dust on the surface of the cooling vents using a soft cloth.

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Underside

2 2

The following figures show the underside of the computer. Ensure that the display is closed before the computer is turned over to avoid causing any damage.

Figure 3-4 The underside of the computer

1. Cooling vents 2. Stereo speakers

Cooling vents The cooling vents help the processor to avoid

overheating.

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low battery condition, generated by the system.

Front with the display open

This section shows the computer with the display panel open. In order to open the display, lift up the display panel and position it at a comfortable viewing angle for you.

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Figure 3-5 The front of the computer with the display panel open

1. Microphone 7. Display screen

2. IR Camera 8. Display hinges

3. IR Camera LED 9. Keyboard

4. Web Camera LED 10. Touch Pad

5. Web Camera 11. Touch Pad control buttons

6. Wireless communication antennas (not shown)

Product appearance depends on the model you purchased.

Microphone The built-in microphone allows you to import and

record sounds for your application. Refer to the

Sound System and Video mode section for more

information.

IR Camera IR Camera captures the face image for the

operating system for enrolling and signing in. For more information, refer to the on-screen instructions in Windows Hello in the Sign-in

options section.

IR Camera LED The IR Camera LED blinks red when the IR

It is highly recommended to use Windows Hello indoors. Operating

Camera is operating.

outdoors might cause enrollment/sign-in failure due to the possible sunlight affection.

Face authentication might incorrectly recognize faces that are similar to a registrant. When security is a high priority, use your established Windows passwords to log in.

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Web Camera LED The Web Camera LED glows when the Web

Camera is operating.

Web Camera Web Camera is a device that allows you to

record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool.

Do not point the web camera directly at the sun.

Do not touch or press strongly on the web camera lens. Failure to do so might reduce image quality. Use an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens if it becomes dirty.

Wireless communication antennas

Depending on the configuration of your computer, one or all of the following antennas are built-in:

Wireless LAN Wireless LAN/Bluetooth

Do not cover the wireless communication antennas area with any metal objects, otherwise the wireless function might not work.

Legal Footnote (Wireless LAN)

For more information regarding Wireless LAN, refer to the Legal Footnotes section.

Display screen 31.75 cm (12.5") LCD screen, configured with

one of the following resolutions depending on the model you purchased:

FHD, 1920 horizontal x 1080 vertical pixels UHD, 3840 horizontal x 2160 vertical pixels

Be aware that, when the computer is operating on the AC adaptor, the image displayed on the internal screen is somewhat brighter than when it operates on battery power. This difference in brightness levels is intended to save power when operating on batteries.

Legal Footnote (LCD)

For more information regarding LCD, refer to the Legal Footnotes section.

Display hinges The display hinges allow the display panel to be

positioned at a variety of easy-to-view angles.

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Keyboard The keyboard contains character keys, control

Touch Pad The Touch Pad located in the palm rest is used

Touch Pad control buttons

Magnets location

Please read the following information before using the computer.

keys, function keys, and special Windows keys, providing all the functionality of a full-size keyboard.

Refer to the The Keyboard section for details.

to control the movement of the on-screen pointer.

To use the Touch Pad, simply touch and move your fingertip across it in the direction you want the on-screen pointer to go.

The two buttons below the Touch Pad are used like the buttons on a standard mouse. Press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.

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Figure 3-6 Magnets location

The computer contains magnets that might interfere with pacemakers, defibrillators, or other medical devices. If you wear a pacemaker, keep at least 5 inches (approximately 13 cm) of separation between your medical device and the computer. If you suspect that the computer is interfering with your medical device, discontinue use and consult your physician for information related to your specific device.

The circled areas in the preceding illustrations show the location of magnets. Do not place any products utilizing magnetic materials or magnetic data stored devices (for example, credit cards, compass) in close proximity to the computer as it might damage the magnetic products.

Internal Hardware Components

This section describes the internal hardware components of your computer.

The actual specifications might vary depending on the model you purchased.

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Battery pack This computer includes a battery pack inside.

However, do not attempt to dismount or replace it by yourself. Contact an authorized TOSHIBA service provider, if necessary.

The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected.

For more detailed information on the use and operation of the battery pack, refer to the Battery section.

Legal Footnote (Battery Life)

For more information regarding Battery Life, refer to the Legal Footnotes section.

CPU The processor type varies depending on model.

To check which type of processor is included in your model, click Control Panel -> System and Security -> System under Windows System group in All apps.

Legal Footnote (CPU)

For more information regarding CPU, refer to the Legal Footnotes section.

Solid-State Drive The capacity of the solid-state drive varies

depending on the model.

To check which type of SSD is included in your model, open the TOSHIBA PC Health Monitor utility by clicking PC Health Monitor under

TOSHIBA group in All apps, and then click PC Information.

Note that part of the hard disk overall capacity is reserved as administration space.

In this manual, the word "HDD" or "Hard disk drive" also refers to the SSD unless otherwise stated.

SSD is a large-capacity storage device which uses Solid-State Memory in place of a magnetic disk of the hard disk.

Under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, the SSD might be vulnerable to data retention errors.

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Legal Footnote (Hard Disk Drive (HDD) Capacity)

For more information regarding Hard Disk Drive (HDD) Capacity, refer to the Legal Footnotes section.

Video RAM The memory in the graphics adaptor of the

computer, used to store the image displayed on a bitmap display.

The amount of Video RAM available depends on the system memory of the computer.

Click Control Panel -> Appearance and

Personalization -> Display -> Adjust resolution under Windows System group in All apps.

The amount of Video RAM can be verified by clicking the Advanced settings button in the Screen Resolution window.

Memory module Onboard memory.

Legal Footnote (Memory (Main System))

For more information regarding Memory (Main System), refer to the Legal

Footnotes section.

Graphics Processing Unit

Legal Footnote (Graphics Processing Unit (GPU))

For more information regarding Graphics Processing Unit (GPU), refer to the Legal Footnotes section.

Graphics processing unit (GPU) performance might vary depending on product model, design configuration, applications, power management settings and features utilized. GPU performance is only optimized when operating in AC power mode and might decrease considerably when operating in battery power mode.

Intel® Display Power Saving Technology

Intel GPU models might include the Display Power Saving Technology feature that can save the power consumption of the computer by optimizing picture contrast on the internal LCD.

This feature can be used if the computer is:

running under battery mode using the internal LCD display only

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The Display Power Saving Technology feature is enabled as the factory default. If you want to turn off this feature, change it in the settings accordingly in the Intel® HD Graphics Control Panel/Intel® Graphics and Media Control Panel.

You can access this control panel in the following way:

1. Right-click on the desktop and click Graphics Properties...

2. Click Power and then select On battery in the upper-left corner.

3. Click Disable under Display Power Saving Technology.

4. Click Apply.

If you want to enable this feature, click Enable under Display Power Saving Technology.

Power Condition Descriptions

The computer operating capability and battery charge status are affected by different power conditions, including whether an AC adaptor is connected and what the charge level is.

DC IN/Battery indicator

Check the DC IN/Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected. The following indicator conditions should be noted:

Flashing amber The battery charge is low. The AC adaptor must

be connected to recharge the battery.

Amber Indicates that the AC adaptor is connected and

the battery is charging.

White Indicates that the AC adaptor is connected and

the battery is fully charged.

No light Under any other conditions, the indicator does

not light.

If the battery pack becomes too hot while it is being charged, the charge stops and the DC IN/Battery indicator goes out. When the temperature of the battery pack falls to a normal range, charging will resume. This process occurs regardless of whether the computer's power is on or off.

Power indicator

Check the Power indicator to determine the power status of the computer. The following indicator conditions should be noted:

White Indicates that power is being supplied to the

computer and the computer is turned on.

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Flashing white Indicates that the computer is in Sleep Mode and

that there is sufficient power available (AC adaptor or battery) to maintain this condition.

No light Under any other conditions, the indicator does

not light.

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Operating Basics

This chapter describes the basic operations of your computer, and highlights the precautions that must be taken when using it.

Operating in Tablet Mode

When operating the computer in tablet mode, observe the following instructions.

Figure 4-1 Operating the computer in tablet mode

Remove all external peripheral devices and their connection cables from the computer before carrying.

Hold the computer firmly on your forearm. Remove the AC adaptor from the computer when using it held in your

forearm. Do not use the computer while walking or driving a car. Do not drop the computer or apply excessive impact to it. Do not leave

the computer in a car or similar environment where it is exposed to direct sunlight.

Chapter 4

Changing the screen orientation

When operating the computer in tent, stand, or tablet mode, you can change the screen orientation by rotating the computer sideways. The screen orientation automatically changes according to the rotation angle detected.

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Figure 4-2 Rotating the computer sideways

1. Landscape mode 2. Portrait mode

To manually disable the automatic screen orientation, do the following:

1. Click the action center icon on the Windows taskbar.

2. Click Rotation lock that the automatic screen orientation is currently disabled.

When operating the computer in clamshell and flat mode, however, the automatic screen orientation is locked, and stays in Landscape mode.

Avoid having direct contact with the other edges of the hand held device while the wireless device is turned on and transmitting. Only factories installed wireless transmitter can be used with this hand held device to satisfy RF exposure compliance.

In the Portrait mode, some drivers/utilities might not perform install and uninstall operation. If it occurs, switch to the Landscape mode to proceed.

Using the Touch Screen

You can use your finger to manipulate icons, buttons, menu items, the onscreen keyboard, and other items on the touch screen.

Tap Simply tap your finger once on the touch screen

to activate an item, such as an app.

Press and hold Press your finger down and leave it there for a

few seconds. This shows information to help you learn more about an item or opens a menu specific to what you are doing.

Pinch or stretch Touch the screen or an item with two or more

fingers, and then move the fingers toward each other (pinch) or away from each other (stretch). This shows different levels of information or visually zooms in or out.

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Rotate Put two or more fingers on an item and then turn

your hand to rotate things in the direction you turn your hand. Only some items can be rotated.

Slide Drag your finger on the touch screen to move

through what is on the screen.

Swipe Quickly move your finger in from the edge of the

screen, without pausing when you first touch it.

Swipe from the left edge: views all your open apps in task view.

Swipe from the right edge: opens the Action center.

Swipe from the top edge: views title bars for fullscreened apps.

For details and more advanced touch screen gestures to interact with Windows operating system, refer to the Get Started.

Do not press or push with excess force on the touch screen.

Do not apply excess force when cleaning the touch screen.

Never touch the screen with a sharp object such as a ball-point pen which might scratch or damage the surface.

Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures.

Do not touch the screen with gloves, wet hands, or the tip of your fingernails as it might decrease the sensitivity.

The touch screen might not work correctly if part of the surface is slightly wet, or covered with an object.

Using the Touch Pad

The Touch Pad located in the palm rest might support the following gestures:

Tap Tap once on the Touch Pad to activate an item,

such as an app.

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Two-Finger Tap Tap once on the Touch Pad with two fingers

Pinch or stretch Place two or more fingers down on the Touch

Two-Finger Scroll Place two fingers down and slide them vertically

Do not put items on the Touch Pad surface to prevent abnormal action.

Some of the Touch Pad operations described in this section are only supported in certain applications.

The Keyboard

The number of keys available on your keyboard depends on which country/ region your computer is configured for, with keyboards being available for numerous languages.

There are different types of keys, specifically typewriter keys, function keys, Windows special keys, and the keypad overlay.

Never remove the key caps on your keyboard. Failure to do so could damage the parts under the key caps.

together to display a menu or other function depending on the software you are using. (Similar to right-click)

Pad and move them toward each other (pinch) or away from each other (stretch). This shows different levels of information or visually zooms in or out.

or horizontally from anywhere on the Touch Pad. This allows you to operate the scroll bars of a window.

Keyboard indicator

The following figure shows the position of the CAPS LOCK indicator which shows the following conditions:

When the CAPS LOCK indicator glows, the keyboard produces capitals when any letter is typed.

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Figure 4-3 Keypad indicators

1. CAPS LOCK indicator

Product appearance depends on the model you purchased.

CAPS LOCK This indicator glows green when letter keys are

locked into their uppercase format.

Function Keys

The function keys (F1 ~ F12) are the 12 keys at the top of your keyboard.

You can configure the function keys’ mode as "Special function mode" or "Standard F1-F12 mode" by clicking System Settings -> Function Key under TOSHIBA group in All apps.

"Special function mode" allows you to use special functions without pressing the FN key.

Special function mode

F1 FN + F1 Allows you to search your computer,

F2 FN + F2 Decreases the brightness of the

Standard F1F12 mode

Function

the web, or within an app, or activates Cortana (dependent on country).

display panel in individual steps.

F3 FN + F3 Increases the brightness of the

display panel in individual steps.

F4 FN + F4 Changes the active display device.

To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device.

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F5 FN + F5 Enables or disables the Touch Pad.

Special function mode

F6 FN + F6 Moves media backward.

F7 FN + F7 Plays or pauses media playback.

F8 FN + F8 Moves media forward.

F9 FN + F9 Decreases the computer’s volume.

F10 FN + F10 Increases the computer’s volume.

F11 FN + F11 Turns the sound on or off.

F12 FN + F12 Turns the Airplane mode on or off.

FN + 1 FN + 1 Reduces the icon size on the desktop

FN + 2 FN + 2 Enlarges the icon size on the desktop

FN + Space FN + Space Changes the display resolution.

Standard F1F12 mode

Function

or the font sizes within one of the supported application windows.

FN + FN +

Some functions show the toast notification at the edges of the screen.

Those toast notifications are enabled by default. You can disable them in the Function Key settings.

To access it, click System Settings -> Function Key under TOSHIBA group in All apps.

Turns the keyboard backlight on or off. This function is supported with some models.

Windows special keys

The keyboard provides some keys that have special functions in Windows, the Windows® logo key activates the Start menu while the application key has the same function as the secondary (right) mouse button.

This key activates the Windows Start menu.

This key has the same function as the secondary (right) mouse button.

This key activates Cortana (supported in some countries).

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Battery

This section explains battery types, use, recharging methods and handling.

Battery pack

When the AC adaptor is not connected, the main power source of the computer is this lithium ion battery pack, also referred to in this manual as the main battery.

Real-Time Clock (RTC) function

The Real-Time Clock (RTC) function is supported. The main battery provides power for the internal real-time clock and calendar function and also maintains the system configuration while the computer is turned off. If the RTC lasting time completely runs out, the system will lose this information and the real-time clock and calendar will stop working.

You can change the Real-Time Clock settings in the BIOS setup utility. Refer to Troubleshooting for further information.

Care and use of the battery pack

This section provides the important safety precautions in order to handle your battery pack properly.

Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions.

Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius. Otherwise, the electrolyte solution might leak, battery pack performance might deteriorate, and the battery life might be shortened.

Charging the batteries

When the power in the battery pack becomes low, the DC IN/Battery indicator flashes amber to indicate that only a few minutes of battery power remain. If you continue to use the computer while the DC IN/Battery indicator flashes, the computer enters Hibernation Mode so that you do not lose any data, and automatically turn itself off.

You must recharge a battery pack when it becomes discharged.

Procedures

To recharge a battery pack, connect the AC adaptor to the DC IN 19V jack and plug the other end into a working outlet. The DC IN/Battery indicator glows amber while the battery is being charged.

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Charging Time

The following table shows the approximate time required to charge an exhausted battery fully.

Battery type Power off Power on

Battery pack (42.5 Wh, 3 cell) about 4 hours about 4 hours

Be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer. If you make heavy use of external devices for example, the battery might scarcely charge at all during operation.

Battery charging notice

The battery might not begin charging immediately under the following conditions:

The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all). To ensure the battery charges to its full capacity, charge it at room temperature of between 5°C to 35°C (41– 95°F).

The battery is nearly completely discharged. In this instance, leave the AC adaptor connected for a few minutes and the battery should begin charging.

The DC IN/Battery indicator might show a rapid decrease in battery operating time when you try to charge a battery under the following conditions:

The battery has not been used for a long time. The battery has completely discharged and been left in the computer

for a long time.

In such cases, do the following:

1. Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off.

2. Connect the AC adaptor to the DC IN 19V jack of the computer, and to a wall outlet that is supplying power.

3. Charge the battery until the DC IN/Battery indicator glows white.

Repeat these steps two or three times until the battery recovers normal capacity.

Monitoring battery capacity

Remaining battery power can be monitored using the following methods.

Clicking the battery icon on the Windows Taskbar Via the Battery Status in the Windows Mobility Center window

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Wait several seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time, based on this together with the current power consumption.

Be aware that the actual remaining operating time might differ slightly from the calculated time.

With repeated discharges and recharges, the battery capacity will gradually decrease. In view of this, it is noted that an often used, older battery will not operate for as long as a new battery even when both are fully charged.

Maximizing battery operating time

The usefulness of a battery depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on:

Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period

How often and for how long you use the Hard Disk Drive and external disk drives, for example, optical disc

How much charge the battery contained to begin with How you use optional devices, such as a USB device, to which the

battery supplies power Whether you enable Sleep Mode, which can conserve battery power if

you are frequently turning the computer off and on Where you store your programs and data Whether you close the display panel when you are not using the

keyboard - closing the display saves power. The environmental temperature - operating time decreases at low

temperatures.

Batteries exhausted time

When you turn off the power of your computer with batteries fully charged, the batteries exhaust within the following approximate period.

Battery type Sleep Mode Shut Down

Mode

Battery pack (42.5 Wh, 3 cell) about 7 days about 60 days

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Extending battery life

To maximize the life of your battery packs, do the following at least once a month.

1. Turn off the computer's power.

2. Disconnect the AC adaptor and turn on the computer's power. If it does not turn on then go to Step 4.

3. Operate the computer on battery power for five minutes. If you find that the battery pack has at least five minutes of operating time, continue operating until the battery pack is fully discharged. However, if the DC IN/Battery indicator flashes or there is some other warning to indicate a low battery condition, go to Step 4.

4. Connect the AC adaptor to the DC IN 19V jack of the computer, and to a wall outlet that is supplying power. The DC IN/Battery indicator glows amber to indicate that the battery pack is being charged. However, if DC IN/Battery indicator does not glow, this indicates that power is not being supplied. Check the connections for the AC adaptor and the power cord.

5. Charge the battery pack until the DC IN/Battery indicator glows white.

Memory media

The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants.

Keep foreign objects out of the memory media slot. Never allow metal objects, such as screws, staples and paper clips, to enter the computer or Keyboard. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury.

An adaptor is required to use miniSD/microSD Card.

Not all memory media have been tested and verified to work correctly. Therefore, it is not possible to guarantee that all memory media can operate properly.

Figure 4-4 Examples of memory media

Secure Digital (SD) Card

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microSD card adaptor and

microSD card

MultiMediaCard (MMC)

Points to note about the memory media card

SD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music Initiative), which is a technology adopted to prevent unlawful copy or playback of digital music. For this reason, you cannot copy or play back protected material on another computer or other device, and you cannot reproduce any copyrighted material except for your personal enjoyment.

The following is a simple explanation for distinguishing SD memory cards from SDHC memory cards and SDXC memory cards.

SD, SDHC and SDXC memory cards appear the same externally. However, the logo on memory cards is different, so pay careful attention to the logo when purchasing.

The SD memory card logo is (

The SDHC memory card logo is ( ).

The SDXC memory card logo is ( ).

The maximum capacity of SD memory cards is 2 GB. The maximum capacity of SDHC memory cards is 32 GB. The maximum capacity of SDXC memory cards is 128 GB.

Memory media format

New media cards are formatted according to specific standards. If you wish to reformat a media card, be sure to do so with a device that uses media cards.

Formatting a memory media card

Memory media cards are sold already formatted in conformity to specific standards. If you reformat a memory card, be sure to reformat it with a device such as digital camera or digital audio player that uses the memory cards, not with the format command provided within Windows.

To format all areas of the memory card, including the protected area, you must obtain an appropriate application that applies the copy protection system.

Media care

Observe the following precautions when handling the card.

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Do not twist or bend cards. Do not expose cards to liquids or store in humid areas or lay media

close to containers of liquid. Do not touch the metal part of a card or expose it to liquids or let it get

dirty. After using card, return it to its case. The card is designed so that it can be inserted only one way. Do not

try to force the card into the slot. Set the write-protect switch to the lock position, if you do not want to

record data. Memory cards have a limited lifespan, so it is important to back up

important data. Do not write to a card if the battery power is low. Low power could

affect writing accuracy. Do not remove a card while read/write is in progress.

For more details on using memory cards, see manuals accompanying the cards.

About the write-protect feature

Memory media cards have a write-protect function.

SD Card (SD memory card, SDHC memory card and SDXC memory card)

Set the write-protect switch to the lock position, if you do not want to record data.

Inserting memory media

The following instructions apply to all types of supported media devices. To insert memory media, do the following:

1. Turn the memory media so that the contacts (metal areas) face down.

2. Insert the memory media into the memory media slot on the computer.

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3. Press the memory media gently until it clicks into place.

Figure 4-5 Inserting memory media

1. Memory media slot 2. Memory media

Product appearance depends on the model you purchased.

Make sure that the memory media is oriented properly before you insert it. If you insert the media in wrong direction, you might not be able to remove it.

When inserting the memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.

Do not turn off the computer or switch to Sleep Mode or Hibernation Mode while files are being copied. Failure to do so might cause data loss.

Removing memory media

The following instructions apply to all types of supported media devices. To remove memory media, do the following:

1. Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar.

2. Select memory media.

3. Push the memory media until you hear a click to partially release it.

4. Grasp the media and pull it out of the slot.

If you remove the memory media or turn off the power while the computer is accessing the memory media, you might lose data or damage the media.

Do not remove the memory media while the computer is in Sleep or Hibernation Mode. The computer could become unstable or data in the memory media could be lost.

Do not remove only the miniSD/microSD Card while leaving the adaptor in the memory media slot.

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External Display

Your computer video capabilities can be enhanced with additional displays.

External displays allow you to share your desktop or extend the desktop area.

Connecting an external display

Your computer comes with a built-in display, but you can also connect other external displays via available ports on the computer.

As the port operation of all external display devices have not been confirmed, some devices might not function properly.

The HDMI out port

HDMI (High-Definition Multimedia Interface) port digitally transfers both video and audio data without reducing the quality. HDMI-compatible external display devices including televisions can be connected via the HDMI port.

Some models can support ultra high definition (3840 x 2160 pixels) display on compatible external display devices via HDMI output port. To use this function, you must purchase an HDMI cable (corresponding to 3840x2160 pixels or higher).

To connect an HDMI-compatible display device, do the following:

To connect a device to the HDMI out port, you must purchase a suitable HDMI cable.

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1. Plug one end of the HDMI cable into the HDMI in port of the HDMI display device.

2. Plug the other end of the HDMI cable into the HDMI out port on your computer.

3. Turn the HDMI display device's power on.

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Figure 4-6 Connecting the HDMI out port

1. HDMI out port 2. HDMI cable

Product appearance depends on the model you purchased.

Do not plug/unplug an HDMI device under the following conditions:

The system is starting up.

The system is shutting down.

When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI.

When you unplug the HDMI cable and replug it, wait at least 5 seconds before you replug the HDMI cable again.

When you change the display output device, the playback device may not switch automatically. In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps:

1. Click Control Panel -> Hardware and Sound -> Sound under

Windows System group in All apps.

2. In the Playback tab, select the playback device which you want to

switch to.

3. To use the internal speakers on your computer, select Speakers. To use

the television or the external monitor that you have connected to the computer, select a different playback device.

4. Click the Set Default button.

5. Click OK to close the Sound dialog.

Settings for display video on HDMI

To view video on the HDMI display device, be sure to configure the following settings otherwise you might find that nothing is displayed.

Be sure to use the function key to select the display device before starting to play video. Do not change the display device while playing video.

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Do not change the display device under the following conditions.

While data is being read or written

While communication is being carried out

Selecting HD Format

To select the display mode, do the following:

1. Click Control Panel -> Appearance and Personalization -> Display

-> Change display settings -> Advanced settings -> List All Modes under Windows System group in All apps.

2. Select one of the modes at List All Modes.

Wireless display

Your computer might support Wireless display, a wireless technology which utilizes Wi-Fi to allow the computer to be connected to external displays including TVs as extended screens wirelessly. With Wireless display, documents, streamed/local media contents, or other online contents can be shared wirelessly with others.

To use Wireless display, either one of the following devices is required:

A compatible external display with built-in support for Wireless display. An external display with HDMI port and a Wireless display adaptor.

The Wireless display adaptor is a device that connects to the external display via HDMI port and can receive Wi-Fi signals from your computer.

To connect to an external display wirelessly, do the following:

1. Go to Settings and click Devices -> Connected devices.

2. Click Add a device. Your computer starts searching for the Wireless display device.

3. After the Wireless display device is searched, follow the on-screen instructions to finish connection.

After the connection is established, the name of the Wireless display device will appear under Projectors.

To disconnect the Wireless display device, click the Wireless display device name and then click Remove device.

Changing the display settings

After one or more external displays are connected, the operating system can automatically detect, identify, and set up the display settings.

You can also manually manage how the external displays work and change the display settings by pressing P while holding down the Windows ( ) key. If you disconnect the external display before you turn off the computer's power, be sure to switch to the internal display.

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Optional TOSHIBA Accessories

To make your computer even more powerful and convenient to use, you can add a number of options and accessories. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer:

Universal AC Adaptor If you frequently use your computer at more than

one site, it might be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to carry the adaptor with you always.

Sound System and Video mode

This section describes some of the audio control functions.

Volume Mixer

The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows.

To launch the Volume Mixer utility, right-click on the speaker icon on the Windows Taskbar, and then select Open Volume Mixer from the sub menu.

To adjust the volume level of speakers or headphones, move the Speakers slider.

To adjust the volume level of an application that you are using, move the slider for the corresponding application.

Microphone Level

To change the microphone recording level, do the following:

1. Right-click on the speaker icon on the Windows Taskbar, and select Recording devices from the sub menu.

2. Select Microphone, and click Properties.

3. On the Levels tab, move the Microphone slider to increase or decrease the microphone volume level.

If you feel the microphone volume level is inadequate, move the Microphone Boost slider to a higher level.

Audio Enhancements

To apply the sound effects for your current speaker, do the following.

1. Right-click on the Speakers icon on the Windows Taskbar, and then select Playback devices from the sub menu.

2. Select Speakers, and click Properties.

3. On the Enhancements tab, select the sound effects you would like, and click Apply.

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Realtek HD Audio Manager

You can confirm and change the audio configuration using the Realtek HD Audio Manager. To launch the Realtek HD Audio Manager:

Click Control Panel -> Hardware and Sound -> Realtek HD Audio Manager under Windows System in All apps.

When you first launch the Realtek HD Audio Manager, you can see two device tabs. Speakers is the default output device. Microphone is the default input device. To change the default device, click the Set Default Device button under the chosen device tab.

Information

Click the Information button to view hardware information, software information, and language setting.

Power Management

The audio controller in your computer can be turned off when the audio function is not used. To adjust the configuration of audio power management, click the Power Management button .

When audio power management is enabled, the circle button at the upper left of the Power Management is blue and convex.

When audio power management is disabled, the button is black and concave.

Speaker Configuration

DTS Sound

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Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction.

Default Format

You can change the sample rate and bit depth of sound.

Headphone/Microphone selection

To change the type of headphone or microphone, do the following:

1. Plug a headphone or microphone into the headphone/microphone combo jack.

2. Double-click on the circle button Audio Manager main screen.

3. Select one from the device list for the device you plugged into.

DTS Sound™ utilizes advanced patented techniques to retrieve audio cues buried in the original source material and deliver immersive surround sound complete with deep, rich bass and crystal clear dialog.

in the right side of the Realtek HD

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DTS Sound is provided with some models. It provides the following features:

Immersive surround sound with bass and dialog enhancement Broad sweet spot with elevated sound image Improved volume output delivering maximum volume without creating

clipping or distortion Dialog enhancement for clear and intelligible vocals Bass enhancement for rich, low frequency production High frequency definition for crisp details

To access the utility, click DTS Sound under DTS, Inc in All apps.

U.S. patents apply to this product. See

http://patents.dts.com

Manufactured under license from DTS Licensing Limited.

Video mode

Video mode settings are configured via the Screen Resolution dialog.

To open the Screen Resolution dialog, click Control Panel ->

Appearance and Personalization -> Display -> Change display settings under Windows System group in All apps.

If you are running some applications (for example a 3D application or video playback), you might see some disturbance, flickering, or frame dropping on your screen.

If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly.

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Chapter 5

Utilities and Advanced Usage

This chapter describes the utilities and special features of this computer, and the advanced usage of some utilities.

Utilities and Applications

This section describes the pre-installed utilities that come with the computer and details how to start them. For further information on their operation, refer to online manual, help files, or README.TXT file (if applicable) of each utility.

TOSHIBA Display Utility

TOSHIBA Password Utility

TOSHIBA System Settings

TOSHIBA Setup Utility

TOSHIBA Display Utility includes Resolution+ settings. Resolution+ is an image processor that performs high-quality image enhancements such as Color Correction and Sharpness on video playbacks.

This utility is only provided with some models.

To access this utility, click Display Utility under TOSHIBA group in All apps.

For details on this utility, see the help file.

This utility allows you to set a password in order to restrict access to the computer.

To access this utility, click Password Utility under TOSHIBA group in All apps.

This utility allows you to customize your hardware settings according to the way you work with the computer and the peripherals you use.

To access this utility, click System Settings under TOSHIBA group in All apps.

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu-based user interface so that you can easily view and change BIOS settings.

For more information, please refer to the

TOSHIBA Setup Utility section.

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TOSHIBA eco Utility This computer is equipped with "eco mode". This

mode slightly lowers performance of some devices to reduce electric power consumption. You can realize measurable power savings by using it continuously.

TOSHIBA eco Utility helps control the power consumption of your computer. Various information can help you understand your degree of contribution to the environment.

Furthermore, this utility contains Peak shift function that can help reduce power usage during periods of peak demand by shifting some power consumption to periods when demand is lower.

The utility also supports "eco charge mode". The battery will not be fully charged in this mode, thus extending the life cycle of the battery.

It is recommended using the computer with AC adaptor connected as the battery operating time is comparatively short in this mode.

Depending on the usage situation, the life cycle of battery might not be extended properly.

To access this utility, click eco Utility under TOSHIBA group in All apps.

For details on TOSHIBA eco utility, see the help file.

TOSHIBA Service Station

This application allows your computer to automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited amount of system information, which will be treated in strict accordance with the rules and regulations as well as applicable data protection law.

To access this utility, click Service Station under TOSHIBA group in All apps.

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TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption, battery health, and system cooling, informing you of significant system conditions. This application recognizes the system and individual component serial numbers and tracks specific activities related to their usage.

To access this utility, click PC Health Monitor under TOSHIBA group in All apps.

This utility is only provided with some models.

For details on TOSHIBA PC Health Monitor, see the help file.

TOSHIBA Product Improvement Program

The TOSHIBA Product Improvement Program recognizes the system and individual component serial numbers and will track specific activities related to the computer and their usage.

This utility does not provide the user interface. You can enable or disable the monitoring operation by clicking Product Improvement Program under TOSHIBA group in All apps.

This utility is only provided with some models.

TOSHIBA Audio Enhancement

TOSHIBA Audio Enhancement provides you the function of audio source filtering, earphone audio enhancement, or speaker audio enhancement. To change the settings, click Audio

Enhancement under TOSHIBA group in All apps.

Bluetooth® Link Bluetooth® Link allows you to use the keyboard

and Touch Pad of your computer as a Bluetooth keyboard and mouse. Your computer can also be used to operate a Smartphone in hands free mode and speaker.

To access this utility, click Bluetooth(R) Link under TOSHIBA group in All apps.

For details on this utility, see the help file.

Chroma Tune for TOSHIBA

Chroma Tune for TOSHIBA is a utility that allows color setting of your computer. To access this utility, click Chroma Tune for TOSHIBA under Portrait Displays group in All apps. For details on Chroma Tune for TOSHIBA, see the User Manual of the utility.

This utility is only provided with some models.

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TruRecorder This software is a recording application that can

check recorded data quickly and easily, analyze voices to automatically identify specific speakers, and allow you to mark important statements in the recording.

To access it, click TruRecorder in All apps.

For more detailed information, see the Help of this utility.

TOSHIBA Maintenance Utility

TOSHIBA Maintenance Utility is provided to erase the hard disk drive. This utility allows you to delete all data and partitions, and also overwrite all sectors on the hard disk drive.

If there is an external hard disk drive connected to your computer, it can also be erased. However, if you do not want to delete the data from the external hard disk drive, disconnect it from your computer.

To access this utility:

1. Go to Settings and click Update & security

-> Recovery.

2. Click Restart now under Advanced startup.

3. Click Troubleshoot -> TOSHIBA Maintenance Utility.

If you select the deletion method and continue with the operation, you will lose all data (including the operating system and recovery image) on the hard disk drive. Make sure that you have already created recovery media if you want to use the computer after erasing your hard disk drive(s).

You might not have all the software listed in this section depending on the model you purchased.

Special features

The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use.

Access each function using the following procedures.

To access the Power Options, click Control Panel -> System and

Security -> Power Options under Windows System group in All apps.

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Display automatic power off

This feature automatically cuts off power to the computer's display panel when there is no keyboard input for a specified time, with power being restored the next time a key is pressed. This can be specified in the Power Options.

HDD automatic power

off

This feature automatically cuts off power to the hard disk drive when it is not accessed for a specified time, with power being restored when the hard disk drive is next accessed. This can be specified in the Power Options.

System automatic Sleep/Hibernation

Mode

This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time. This can be specified in the Power Options.

Power on password Two levels of password security, supervisor and

user, are available to prevent unauthorized access to your computer.

Intelligent power supply

A microprocessor in the computer's intelligent power supply detects the battery charge, automatically calculates the remaining battery capacity, and protects electronic components from abnormal conditions such as a voltage overload from the AC adaptor. This can be specified in the Power Options.

Battery save mode

This feature lets you configure the computer in order to save battery power. This can be specified in the Power Options.

Panel power on/off

This feature automatically turns power to the computer off when the display panel is closed, and turns it back on when the display panel is opened. This can be specified in the Power Options.

Low battery automatic Hibernation

Mode

When battery power is exhausted to the point that computer operation cannot be continued, the system automatically enters Hibernation Mode and shuts itself down. This can be specified in the Power Options.

Sleep Mode If you have to interrupt your work, you can use

this feature to allow you to turn off power to the computer without exiting from your software. Data is maintained in the computer's main memory so that when you next turn on the power, you can continue working right where you left off.

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Hibernation Mode This feature lets you turn off the power to the

computer without exiting from your software. The contents of main memory are automatically saved to the Hard Disk Drive so that when you next turn on the power again, you can continue working right where you left off. You must enable the Hibernation Mode before using this feature. Refer to the Starting Hibernation Mode section for more details.

USB Wakeup function This function restores the computer from Sleep

Mode depending on the external devices connected to the USB ports.

For example, if a mouse or USB keyboard is connected to a USB port, clicking the mouse button or pressing the keyboard will wakeup the computer.

Heat dispersal

To protect against overheating, the processor is equipped with an internal temperature sensor which lowers the processing speed if the computer's internal temperature rises to a certain level.

When the processor's temperature falls within normal range, the processor operation returns to its standard speed.

If the processor's temperature reaches an unacceptably high level with either setting, the computer automatically shuts down to prevent any damage. In this instance, all unsaved data in memory will be lost.

TOSHIBA Password Utility

The TOSHIBA Password Utility provides two levels of password security: User and Supervisor.

Passwords set by the TOSHIBA Password Utility function are different from the Windows password.

User Password

To start the utility, click the following items under TOSHIBA group in All apps:

Password Utility -> User Password

User authentication might be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords, and so on.

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Set (button)

Click this button to register a password. After a password is set, you are prompted to enter it when you start the computer.

After you set the password, a dialog box appears asking whether you want to save it to other media. If you forget the password, you can open the password file on another computer. Be sure to keep the media in a safe place.

When entering the character string to register the password, enter from the keyboard character by character and do not enter as ASCII code or copy-and-paste the character string. In addition, ensure that the registered password is correct by outputting the character string to the password file.

When entering a password, do not enter any characters (for example "!" or "#") produced by pressing the SHIFT or ALT keys.

Delete (button)

Click this button to delete a registered password. Before you can delete a password, you must first enter the current password correctly.

Change (button)

Click this button to change a registered password. Before you can change a password, you must first enter the current password correctly.

Owner String (text box)

You can use this box to associate text with the password. After you enter text, click Apply or OK. When the computer is started, this text is displayed together with the prompt asking you to enter a password.

For models equipped with HDD, you can use BIOS Setup to set, change, or delete the HDD Password or HDD Master Password.

Refer to the TOSHIBA Setup Utility section for further information.

If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of any data, any loss of use or access to your HDD, or for any other losses to you or any other person or organization that result from the loss of access to your HDD. If you cannot accept this risk, do not register the HDD User Password.

When saving the HDD User Password shut down or restart the computer. If the computer is not shut down or restarted, the saved data might not be correctly reflected. For more information on shutting down or restarting the computer, refer to Turning on the power.

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Supervisor Password

If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password. To set a Supervisor Password:

Click Password Utility -> Supervisor Password under TOSHIBA group in All apps.

This utility lets you do the following:

Starting the computer using a password

If you have already registered a user password, there is one way to start the computer:

Enter the password manually.

The password is necessary only if the computer was shut down in Hibernation mode or boot mode. It is not needed in Sleep mode and Restart.

To enter a password manually, do the following:

1. Turn on the power as described in the Getting Started section. The following message appears in the screen:

Enter Password

At this point, the function keys do not work. They will function after you enter the password.

2. Enter the Password.

3. Press ENTER.

If you enter the password incorrectly three times in a row, or if you do not enter the password within 1 minute, the computer shuts off. In this case, some features that can power on the computer automatically (Wake-up on LAN, Task Scheduler, etc) might not work. You must turn the computer back on to retry password entry.

TOSHIBA System Settings

TOSHIBA System Settings is the TOSHIBA configuration management tool available through the Windows operating system.

To run TOSHIBA System Settings, click System Settings under TOSHIBA group in All apps.

The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured.

In addition there are also three buttons: OK, Cancel and Apply.

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OK Accepts your changes and closes the TOSHIBA

System Settings window.

Cancel Closes the window without accepting your

changes.

Apply Accepts all your changes without closing the

TOSHIBA System Settings window.

Some options shown in gray are possible to confirm their status.

TOSHIBA System Settings screen might have the following tabs:

General—Allows you to view the current BIOS version or change certain settings back to their default values

Display—Allows you to select the internal LCD and/or external monitor when the computer boots up

Boot Options—Allows you to change the sequence in which your computer searches the drives for the operating system

Keyboard—Allows you to access the wake-on keyboard function Function Key—Allows you to configure the function key options USB—Allows you to set conditions for USB SATA—Allows you to set conditions for SATA LAN—Allows you to set conditions for LAN

The settings or options explained here might vary depending on the model you purchased.

After you changed the settings, a dialog box might appear to prompt you that the changes will take effect after the computer is restarted. Make sure to restart your computer immediately to apply these changes.

USB Charge

Your computer can supply USB Bus power (DC5V) to the USB port.

The port with the icon ( ) supports the following feature:

USB Sleep and Charge System ON CDP Charge

USB Sleep and Charge

You can use the Sleep and Charge function to charge certain USBcompatible external devices such as mobile phones or portable digital music players. Your computer can supply USB bus power (DC5V) to the compatible port even when the computer is turned OFF. "Power OFF" includes Sleep Mode, Hibernation Mode, or shutdown state.

To set USB Sleep and Charge feature, click System Settings -> Sleep and Charge under TOSHIBA group in All apps.

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Move the slider to enable or disable the Sleep and Charge function.

The Sleep and Charge function might not work with certain external devices even if they are compliant with the USB specification. In those cases, turn the power of the computer ON to charge the device.

When Sleep and Charge function is enabled, USB bus power (DC5V) is supplied to compatible ports even when the power of the computer is turned OFF. USB bus power (DC5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC5V). As for the specifications of the external devices, contact the device manufacturer or check the specifications of the external devices thoroughly before use.

Using the sleep and charge function to charge external devices takes longer than charging the devices with their own chargers.

If Sleep and Charge function is enabled, the computer’s battery discharges during hibernation or when the computer is turned off. It is recommended that you connect the AC adaptor to the computer while using Sleep and Charge function.

External devices connected to the USB bus power (DC5V) function that interfaces with the power ON/OFF of the computer might always be in an operational state.

When there is a current overflow of the external devices connected to the compatible ports, USB bus power (DC5V) supply might be stopped for safety reasons.

When Sleep and Charge function is enabled, the USB Wakeup function might not work for compatible ports. In that case, if there is a USB port that does not have the Sleep and Charge function, attach the mouse or keyboard to it. If all USB ports have the Sleep and Charge function, change to disable Sleep and Charge function. The USB Wakeup function now works, but the Sleep and Charge function is disabled.

User's Manual

Metal paper clips or hair pins/clips can generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag.

Your PC has multiple charging modes so that many different USB devices can be supported for Sleep and Charge function.

Auto Mode (Default) is suitable for a wide range of digital audio players. While using Auto Mode, your computer can supply USB bus power at maximum 2.0A to the compatible ports while the computer is turned off. When USB device cannot be charged by Auto Mode, change to Alternate Mode.

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This function might not be able to be used with some connected external devices even if the appropriate mode is selected. In this situation, disable and stop using this function.

Some external devices cannot use Auto Mode. As for the specifications of the external devices, contact the device’s manufacture or check the specifications of the external device thoroughly before use.

Always use the USB cable that was included with your USB device.

Function under Battery Mode

This option can be used to enable/disable sleep and charge under battery mode. It also displays the remaining battery capacity.

Move the slider to enable or disable this function.

Enabled Enables Sleep and Charge function under battery

mode.

Disabled Enables Sleep and Charge function only when

the AC adaptor is connected.

Disable features when the battery level reaches

Specifies the lower limit of remaining battery life by moving the slider bar. If the remaining battery life falls below the setting, the Sleep and Charge function is stopped.

This setting is only available when the Function under Battery Mode is enabled.

System ON CDP Charge

This function enable/disable CDP (Charging Downstream Port) to use rapid USB charge while the computer is powered on. When "System ON CDP Charge Mode" is enabled, your computer can supply USB bus power (DC5V, 1.5A) to the compatible ports while the computer is turned on.

To set System ON CDP Charge Mode, click System Settings -> USB under TOSHIBA group in All apps.

Enabled Rapid USB battery charge at maximum 1.5A

while PC is powered On.

Disabled Conventional USB battery charge while PC is

powered On.

The "System ON CDP Charge Mode" might not work with certain external devices even if they are compliant with the USB specifications. In those cases, use a USB port without "USB Sleep and Charge function" or disable “System ON CDP Charge Mode”.

It is recommended that AC adaptor is connected to the computer while supplying USB bus power (DC5V, 1.5A).

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When your computer battery capacity is too low to continue, "System ON CDP Charge Mode" might not work. In those cases, connect the AC adaptor and reboot the computer.

Always use the USB cable that was included with your USB device.

When "System ON CDP Charge Mode" or “USB Sleep and Charge function” is enabled, the “USB Wakeup” function might not work. In that case, use a USB port without "USB Sleep and Charge function" or disable both “System ON CDP Charge Mode” and “USB Sleep and Charge function”.

TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption, battery health (for models with battery), and the system cooling, informing you of significant system conditions. This application recognizes the system and individual component serial numbers, and tracks specific activities related to the computer and their usage.

The collected information includes basic computer information (that is: product name, model number, part number, serial number, BIOS version, FW version), basic components information (that is: Video device, Sound device, Network device, HDD/SSD, Optical Disc drive), operating system information (that is: OS version, settings (power button action, lid close action, property of taskbar, file extension settings, user profile number), error information (BSoD, application error) ), device operation time and number of actuations or status changes (that is: number of power button and FN key combination uses, AC adaptor, battery (for models with battery), LCD, fan (for models with fan), HDD/SSD, sound volume, wireless communication functionalities and USB information), usage of TOSHIBA provided features/applications (that is: settings, operation, install state and launch times), date of initial system use, and also computer and device usage (that is: power settings, battery temperature and recharging (for models with battery), CPU, memory, backlight illumination time, and temperatures for various devices). The collected information is not limited to the examples specified here. The stored data uses a very small portion of the total hard disk capacity, approximately 20 MB or less per year.

This information is used to identify and provide a notification of system conditions which might affect the performance of your TOSHIBA computer. It might also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA authorized service providers. Additionally, TOSHIBA might also use this information for quality assurance analysis.

Subject to the use restrictions above, the data on the internal storage drive logged might be transferred to entities located outside of your country or region of residence (for example, European Union). Those countries might

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or might not have the same data protection laws or data protection levels as required by your home country or region.

You can disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the internal storage drive.

The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA obligations under its standard limited warranty in any way. TOSHIBA standard limited warranty terms and limitations apply.

Starting the TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor can be opened by clicking PC Health Monitor under TOSHIBA group in All apps.

The TOSHIBA PC Health Monitor main screen is displayed.

This utility might be disabled by default on your computer. You can enable it by clicking Please click here to enable TOSHIBA PC Health Monitor. The "PC Health Monitor Software Notice & Acceptance" screen is displayed. Carefully read the information displayed. Selecting ACCEPT and clicking OK enables the program. By enabling the TOSHIBA PC Health Monitor software, you agree with these terms and conditions and to the use and sharing of the collected information. Once the program is enabled, the TOSHIBA PC Health Monitor screen is displayed, and the program begins monitoring system functions and collecting information.

A message is displayed if any changes which might interfere with the operation of the program are detected. Follow the instructions displayed on-screen in the message.

TOSHIBA Product Improvement Program

The TOSHIBA Product Improvement Program recognizes the system and individual component serial numbers and will track specific activities related to the computer and their usage.

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usage (that is: power settings, battery temperature and recharging (for models with battery), CPU, memory, backlight illumination time, and temperatures for various devices). The collected information is not limited to the examples specified here. The stored data uses a very small portion of the total hard disk capacity, approximately 20 MB or less per year.

Transmission of collected data is performed when the data transfer feature is enabled. The transferred information will be analyzed statistically, and it will be used for the better product planning and development such as improvement of application software.

Subject to the use restrictions noted above, the stored data may be made available to entities located outside of your country or region of residence and those countries might or might not have the same data protection laws or data protection levels as required by your home country or region.

Once enabled, you can select to disable the monitoring operation at any time by clicking Product Improvement Program under TOSHIBA group in All apps and uninstall the application by using the "Uninstall a program" utility in the Control Panel. Uninstalling the Product Improvement Program will automatically delete all of the data previously collected and stored by the application.

The TOSHIBA Product Improvement Program or it's use does not in any way expand or modify TOSHIBA obligations under its standard limited warranty. TOSHIBA standard limited warranty terms and limitations apply.

TOSHIBA Setup Utility

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menubased user interface so that you can easily view and change BIOS settings.

To enter the TOSHIBA setup utility, do the following:

1. Save your work.

2. Click Start -> Power and then select Restart.

3. Hold down the F2 key and then release this key one second after the computer is power on.

4. Follow the on-screen instructions to proceed.

This utility can also be launched by button combinations:

1. Save your work.

2. Click Start -> Power and then select Shut down.

3. While holding down the Volume down button, press the Power button to turn on the power. Release the Volume down button after TOSHIBA Setup Utility is loaded.

4. Follow the on-screen instructions to proceed.

Make sure that fast startup is disabled in the Power Options by the following steps:

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1. Click Control Panel -> System and Security -> Power Options under

Windows System group in All apps.

2. Click Choose what the power button does or Choose what closing

the lid does.

3. Click Change settings that are currently unavailable.

4. Deselect the Turn on fast startup check box from Shutdown settings.

5. Click the Save changes button.

Navigating the utility

TOSHIBA Setup Utility can be navigated through the touch screen.

Some buttons on the computer are also designated to execute the corresponding key function on the keyboard. Details are described as follows:

Button Key Function

Windows Enter key Proceed or confirm

operation

Volume up Up arrow key Select the previous item

Volume down Down arrow key Select the next item

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Troubleshooting

TOSHIBA has designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause.

You should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.

Problem-solving process

If you observe the following guidelines, resolving problems will be much easier.

Stop immediately when you recognize a problem exists as taking further action might result in data loss or damage, or you might destroy valuable problem-related information that can help solve the problem.

Observe what is happening. Write down what the system is doing and what actions you performed immediately before the problem occurred. Make a screenshot of the current display.

Also be aware that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem-solving techniques. In reality many problems can be solved simply, but a few might require help from TOSHIBA Support. If you find you need to consult others, be prepared to describe the problem in as much detail as possible.

Chapter 6

Preliminary checklist

You should always consider the simplest solution first. The items detailed in this checklist are easy to fix and yet can cause what appears to be a serious problem:

Make sure that you turn on all peripheral devices before you turn on the computer. This includes your printer and any other external device you are using.

Before you attach an external device you should first turn off the computer, then when you turn the computer back on it recognizes the new device.

Make sure that all optional accessories are configured properly in the computer's setup program and that all required driver software has been loaded (refer to the documentation included with the optional accessories for further information on its installation and configuration).

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Check all cables to ensure that they are correctly and firmly attached to the computer - loose cables can cause signal errors.

Inspect all connecting cables for loose wires and all connectors for loose pins.

Check that your disc media is correctly loaded

Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made helps to identify the problem faster.

Analyzing the problem

Sometimes the computer gives you clues that can help you identify why it is malfunctioning. In view of this, keep the following questions in mind:

Which part of the computer is not operating properly - keyboard, Hard Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as each device produces different symptoms.

Check the options within the operating system to ensure that its configuration is set properly.

What appears on the display? Does it display any messages or random characters? Make a screenshot of the current display and, if possible, look up the messages in the documentation included with the computer, software, or operating system.

Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals.

Do any indicators light, if so, which ones, what color are they and do they stay on or blink? Write down what you see.

Do you hear any beeps, if so how many, are they long or short and are they high pitched or low pitched? In addition, is the computer making any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to TOSHIBA Support.

Software The problems might be caused by your software

or disk. If you cannot load a software package, the media might be damaged or the program might be corrupted. In these instances, try loading another copy of the software if possible.

If an error message appears while you are using a software package, you should refer to the documentation supplied with it as this usually includes a problem-solving section or a summary of error messages.

Next, check any error messages against the operating system documentation.

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Hardware If you cannot find a software problem, you should

then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure that the device or software can be used with your computer. Use of incompatible devices might cause injury or might damage your computer.

If something goes wrong

Your computer does not respond to the keyboard commands

If an error occurs and the computer does not respond to your keyboard commands, do the following:

Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait 10–15 seconds before turning on the power again by pressing the power button.

Your program stops responding

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1. Press CTRL, ALT, and DEL simultaneously (once), then click Task Manager. The Windows Task Manager window appears.

2. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step.

3. Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it.

User's Manual

The computer does not start

Make sure that you attached the AC adaptor and power cord/cable properly.

If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp.

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Verify that the computer is on by looking at the Power indicator.

If the indicator is glowing, the computer is on. Also, try turning the computer off and then on.

If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator. If the indicator is glowing, the computer is connected to a live external power source.

The computer does not load advanced options during startup

By holding down one of the following keys or buttons during startup, your computer can load the following advanced options.

Advanced option Key Button

TOSHIBA Setup Utility

Boot Menu F12 Volume up

Recovery options 0 (zero) -

If your computer starts to load the Operating System instead of desired advanced options, do the following:

Make sure that fast startup is disabled in the Power Options by the following steps:

1. Click Control Panel -> System and Security -> Power Options under

Windows System group in All apps.

2. Click Choose what the power button does or Choose what closing

the lid does.

3. Click Change settings that are currently unavailable.

4. Deselect the Turn on fast startup check box from Shutdown settings.

5. Click the Save changes button.

F2 Volume down

1. Click Start -> Power and then select Restart.

2. Hold down the corresponding key and then release this key one second after the computer is power on.

3. Follow the on-screen instructions to proceed.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems might occur in the following areas:

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Power Keyboard Internal display panel Hard Disk Drive Memory Media Card Pointing Device

USB device Sound system External monitor Wireless LAN Bluetooth

Power

When the computer is not plugged into an AC power outlet, the battery pack is the primary power source. Your computer also has Real-Time Clock (RTC) function. All of the power resources are interrelated with anyone having the ability to produce apparent power problems.

Overheating power down

Problem Procedure

Computer shuts down automatically.

Leave the computer off until it reaches room temperature. If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support.

AC power

If you have trouble turning on the computer with the AC adaptor connected, check the status of the DC IN/Battery indicator. Refer to the Power

Condition Descriptions section for further information.

Problem Procedure

AC adaptor does not power the computer

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Check the connections to make sure that the power cord/adaptor is firmly connected to the computer and a working power outlet.

Check the condition of the cord and terminals. If the cord is frayed or damaged it should be replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth.

If the AC adaptor still does not power the computer, you should contact TOSHIBA Support.

Battery

If you suspect a problem with the battery, check the status of the DC IN/ Battery indicator.

Problem Procedure

Battery does not power the computer

The battery might be discharged. Connect the AC adaptor to recharge the battery.

Battery does not charge when the AC adaptor is attached.

Battery does not power the computer as long as expected

If the battery is completely discharged, it will not begin charging immediately. In these instances, wait a few minutes before trying again. If the battery still does not charge, check that the power outlet the AC adaptor is connected to is supplying power. This can be tested by plugging another appliance into it.

If you frequently recharge a partially charged battery, the battery might not charge to its full potential. In these instances, you should fully discharge the battery and then attempt to charge it again.

Check the Power saver option under Choose or customize a power plan in the Power Options.

Real-Time Clock

Problem Procedure

The BIOS setting and system date/ time are lost.

The lasting time of the Real-Time Clock (RTC) has run out. You must set the date and time in the TOSHIBA setup utility by using the following steps:

1. Launch the TOSHIBA setup utility.

Refer to the TOSHIBA Setup Utility section for further information.

2. Set the date in the System Date field.

3. Set the time in the System Time field.

4. Follow the on-screen instructions to proceed.

Keyboard

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Keyboard problems can be caused by the setup and configuration of the computer. Refer to the The Keyboard section for further information.

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Problem Procedure

Output to screen is garbled

Refer to your software documentation to ensure that it is not remapping the keyboard in any way (remapping involves changing or reassigning the function of each key).

If you are still unable to use the keyboard, you should contact TOSHIBA Support.

Internal display panel

Apparent problems of the computer's display panel might be related to setup and configuration of the computer.

Problem Procedure

No display Press the function keys to adjust the display

priority, and to make sure that it is not set for output to an external monitor.

Markings appear on the computer's display panel.

Hard Disk Drive

Problem Procedure

Computer does not boot from Hard Disk Drive

These marks might have come from contact with the keyboard and Touch Pad while the display panel has been closed. Try to remove the marks by gently wiping the display panel with a clean dry cloth or, if this fails, with a good quality LCD screen cleaner. In this latter instance, you should always follow the instructions with the screen cleaner and always ensure that you let the display panel dry properly before closing it.

Check to see whether there is a disc in the external optical disc drive - if so remove it and try to start the computer again.

If this has no effect, check the Boot Priority Options setting within the TOSHIBA System Settings.

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Problem Procedure

Slow performance The files on the Hard Disk Drive might be

fragmented. In this instance, you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive. Refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility.

As a last resort, you should reformat the Hard Disk Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support.

Memory Media Card

For further information, refer to Operating Basics.

Problem Procedure

Memory media card error occurs

Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected.

If the problem persists, then you should refer to the documentation supplied with your memory media card for further information.

Pointing device

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You cannot write to a memory media card

You cannot read a file

If you are using a USB mouse, you should also refer to both the USB

mouse section and the documentation supplied with your mouse.

Remove the memory media card from the computer and check to ensure that it is not write protected.

Check to ensure that the required file is actually on the memory media card that is inserted into the computer.

If you are still unable to resolve the problem, contact TOSHIBA Support.

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Touch Pad

Problem Procedure

The Touch Pad does not work.

Check the Device Select settings.

Click Control Panel -> Hardware and Sound ->

Mouse under Windows System group in All apps.

On-screen pointer does not respond to pointing device operation

Double-tapping (Touch Pad) does not work

The on-screen pointer moves too fast or too slow

The reaction of Touch Pad is either too sensitive or not sensitive enough.

In this instance, the system might be busy. Try moving the mouse again after waiting a short while.

In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility.

1. To access this utility, click Control Panel ->

Hardware and Sound -> Mouse under Windows System group in All apps.

2. Within the Mouse Properties window, click the Buttons tab.

3. Set the double-click speed as required and click OK.

In this instance, you should initially try changing the speed setting within the Mouse Control utility.

1. To access this utility, click Control Panel ->

Hardware and Sound -> Mouse under Windows System group in All apps.

2. Within the Mouse Properties window, click the Pointer Options tab.

3. Set the pointer speed as required and click OK.

Adjust the touch Sensitivity.

To access it, click Control Panel -> Hardware and Sound -> Mouse under Windows System group in All apps.

If you are still unable to resolve the problem, contact TOSHIBA Support.

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USB mouse

Problem Procedure

On-screen pointer does not respond to mouse operation

In this instance, the system might be busy. Try moving the mouse again after waiting a short while.

Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure that it is firmly attached.

Double-clicking does not work

The on-screen pointer moves too fast or too slow

The on-screen pointer moves erratically

In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility.

1. To access this utility, click Control Panel ->

Hardware and Sound -> Mouse under Windows System group in All apps.

2. Within the Mouse Properties window, click the Buttons tab.

3. Set the double-click speed as required and click OK.

In this instance, you should initially try changing the speed setting within the Mouse Control utility.

1. To access this utility, click Control Panel ->

Hardware and Sound -> Mouse under Windows System group in All apps.

2. Within the Mouse Properties window, click the Pointer Options tab.

3. Set the pointer speed as required and click OK.

The elements of the mouse responsible for detecting movement might be dirty. Refer to the documentation supplied with the mouse for instructions on how to clean it.

If you are still unable to resolve the problem, contact TOSHIBA Support.

USB device

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In addition to the information in this section, also refer to the documentation supplied with your USB device.

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Problem Procedure

USB device does not work

Remove the USB device from the computer and then reconnect it to a free port in order to ensure that it is firmly attached.

Ensure that any required USB device drivers are properly installed. To achieve this, you should refer to both the device documentation and the operating system documentation.

Sound system

In addition to the information in this section, also refer to the documentation supplied with your audio device.

Problem Procedure

No sound is heard Press the function keys to increase or decrease

volume.

Check the software volume settings.

Check to see if Mute is turned to Off

Check to make sure that the headphone connection is secure.

Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working.

Annoying sound is heard

External monitor

Also refer to Operating Basics, and to the documentation supplied with your monitor for further information.

User's Manual

In this instance, you might be experiencing feedback from either the internal microphone or an external microphone connected to the computer. Refer to Sound System and Video mode for further information.

Volume cannot be adjusted during Windows start up or shut down.

If you are still unable to resolve the problem, contact TOSHIBA Support.

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Problem Procedure

Monitor does not turn on

No display Try adjusting the contrast and brightness controls

After confirming that the monitor's power switch is on, check the connections to make sure that the power cord/adaptor is firmly connected to the monitor and to a working power outlet.

on the external monitor.

Press the function key in order to change the display priority and ensure that it is not set for the internal display only.

Check to see if the external monitor is connected.

When the external monitor is set as the primary display device in extended desktop mode, it does not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode.

To keep this from happening, do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode.

Remember to turn off the computer before disconnecting the external monitor.

When the display panel and an external monitor are set to clone mode and they are turned off by the timer, the display panel or the external monitor might not display when turned on again.

If this occurs, press the function key to reset the display panel and external monitor to clone mode.

Display error occurs Check that the cable connecting the external

monitor to the computer is firmly attached.

If you are still unable to resolve the problem, contact TOSHIBA Support.

Wireless LAN

Problem Procedure

Cannot access Wireless LAN

User's Manual 6-12

Make sure that the wireless communication function of the computer is on.

If problems persist, contact your LAN administrator.

Bluetooth

Problem Procedure

Cannot access Bluetooth device

TOSHIBA support

If you require any additional help using your computer or if you are having problems operating the computer, you might need to contact TOSHIBA for additional technical assistance.

Before you call

Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following:

Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance.

Consult the reseller or dealer from where you purchased your computer and/or software - they are your best resource for current information and support.

Check to ensure that the wireless communication function of the computer is on.

Check to ensure that the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on.

Check to ensure that no optional Bluetooth Adaptor is installed in the computer. The built-in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller.

If you are still unable to resolve the problem, contact TOSHIBA Support.

TOSHIBA technical support

If you are still unable to solve the problem and suspect that it is hardwarerelated, read the enclosed warranty booklet or visit the TOSHIBA technical support website

http://pc-support.toshiba.eu

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6-13

Appendix

Specifications

This section summarizes the technical specifications of the computer.

Physical Dimensions

The following physical dimensions do not include parts that extend beyond the main body. The physical dimensions vary depending on the model you purchased.

Size Approximately 299.5 (w) x 209.0 (d) x 15.4 (h)

(not including parts that extend beyond the main body).

Environmental Requirements

Conditions Ambient temperature Relative humidity

Operating 5°C to 35°C 20% to 80%

Chapter 7

millimeters

(noncondensing)

Non-operating -20°C (-4°F) to 60°C

(140°F)

Wet-bulb temperature 29°C maximum

Conditions Altitude (from sea

level)

Operating -60 to 3,000 meters

Non-operating -60 to 10,000 meters

maximum

10% to 90% (noncondensing)

Power Requirements

AC adaptor 100-240V AC

50 Hz or 60 Hz (cycles per second)

Computer 19V DC

User's Manual 7-1

AC Power Cord and Connectors

The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications:

Wire size:

Current rating: Minimum 2.5 amperes

Certification agencies

China: CQC

U.S. and Canada: UL listed and CSA certified

Australia: AS

Japan: DENANHO

Europe:

Austria: OVE Italy: IMQ

Minimum 0.75 mm

No. 18 AWG, Type SVT or SPT-2

User's Manual

Belgium: CEBEC The Netherlands: KEMA

Denmark: DEMKO Norway: NEMKO

Finland: FIMKO Sweden: SEMKO

France: LCIE Switzerland: SEV

Germany: VDE United Kingdom: BSI

In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV-F.

For the United States and Canada, two-pin plug configuration must be a 2-15P (250 V) or 1-15P (125 V) and three-pin plug configuration must be 6-15P (250 V) or 5-15P (125 V) as designated in the U.S. National Electrical code handbook and the Canadian Electrical Code Part II.

The following illustrations show the plug shapes for the U.S.A. and Canada, the United Kingdom, Australia, Europe, and China.

7-2

USA

United Kingdom

UL approved

Australia

AS approved

Canada

CSA approved

State of Israel

SII approved

Approved by the appropriate

Information for Wireless Devices

Wireless Technology Interoperability

The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:

The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n, b/g/n or Revision a/b/g/n/ac), as defined and approved by the Institute of Electrical and Electronics Engineers.

Bluetooth® Modules are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to:

Bluetooth Specification (depending on the model you purchased), as defined and approved by the Bluetooth Special Interest Group.

Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group.

This Bluetooth product is not compatible with devices using Bluetooth Version 1.0B specifications.

BS approved

Europe

agency

China

CCC approved

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7-3

The wireless devices have not completed verification of connection and operation with all devices which are using the Wireless LAN or Bluetooth radio technology.

Bluetooth and Wireless LAN devices operate within the same radio frequency range and might interfere with one another. If you use Bluetooth and Wireless LAN devices simultaneously, you might occasionally experience a less than optimal network performance or even lose your network connection.

If you experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN.

If you have any questions about using Wireless LAN or Bluetooth Module, visit

http://www.pc.support.global.toshiba.com

In Europe, visit

http://www.toshiba-europe.com/computers/tnt/bluetooth.htm

Wireless Devices and your health

Wireless products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless products however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless products are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situations or environments, the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

Using the Wireless products equipment on board of airplanes, or In any other environment where the risk of interference to other

devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless device prior to turning on the equipment.

Wireless LAN Technology

The wireless communication function of the computer supports some wireless communication devices.

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7-4

Only some models are equipped with both Wireless LAN and Bluetooth functions.

Do not use the Wireless LAN (Wi-Fi) or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields. Interference from a microwave oven or other source can disrupt Wi-Fi or Bluetooth operation.

Turn off all wireless functionalities when near a person who might have a cardiac pacemaker implant or other medical electric device. Radio waves might affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction for your medical device when using any wireless functionality.

Always turn off wireless functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors. Radio waves can cause malfunction of such equipment, possibly resulting in serious injury.

It might not be possible to make a network connection to a specified network name using the ad hoc network function. If this occurs, the new network (*) has to be configured for all computers connected to the same network in order to re-enable network connections. * Make sure to use new network name.

Security

TOSHIBA strongly recommends that you enable encryption functionality, otherwise your computer is open to illegal access by an outsider using a wireless connection. If this occurs, the outsider might illegally access your system, eavesdrop, or cause the loss or destruction of stored data.

TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof.

User's Manual

Card Specifications

Compatibility IEEE 802.11 Standard for Wireless LANs

Network Operating

Microsoft Windows Networking

System

Media Access Protocol

CSMA/CA (Collision Avoidance) with Acknowledgment (ACK)

Radio Characteristics

Radio Characteristics of Wireless LAN module might vary according to:

Country/region where the product was purchased Type of product

7-5

Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4 GHz and 5 GHz band, local radio regulations might impose a number of limitations to the use of wireless communication equipment.

Radio Frequency Band 5 GHz (5150-5850 MHz) (Revision a

and n) Band 2.4 GHz (2400-2483.5 MHz) (Revision

b/g and n)

The range of the wireless signal is related to the transmit rate of the wireless communication. Communications at lower transmit range might travel larger distances.

The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high-density materials.

Range is also impacted due to "obstacles" in the signal path of the radio that might either absorb or reflect the radio signal.

Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in the 5.15 to

5.25GHz frequency range.

High-power radars are allocated as primary users (i.e. priority users) of the bands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars could cause interference and/or damage to LE-LAN devices.

Bluetooth wireless technology

Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers, printers, and mobile phones. When it is enabled, Bluetooth provides the wireless personal area network environment which is safe and trustworthy, that is quick and easy.

You cannot use the built-in Bluetooth functions of the computer and an external Bluetooth adaptor simultaneously. For reference, Bluetooth wireless technology has the following features:

Security

Two advanced security mechanisms ensure a high level of security:

Authentication prevents access to critical data and makes it impossible to falsify the origin of a message.

Encryption prevents eavesdropping and maintains link privacy.

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7-6

Worldwide operation

The Bluetooth radio transmitter and receiver operate in the 2.4 GHz band, which is license-free and compatible with radio systems in most countries in the world.

Radio links

You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other.

Radio Regulatory Information

The Wireless device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. This product complies with the following radio frequency and safety standards.

Europe

Restrictions for Use of 2400.0-2483.5MHz Frequencies in Europe

France: Outdoor use

limited to 10mW e.i.r.p. within the band 2454-2483.5MHz

Italy: - For private use, a general

Luxembourg: Implemented General authorization required for

Norway: Implemented This subsection does not apply for

Russian Federation:

- Only for indoor applications.

Military Radiolocation use.Refarming of the 2.4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012.

authorization is required if WAS/ RLAN’s are used outside own premises. For public use, a general authorization is required.

network and service supply.

the geographical area within a radius of 20 km from the centre of Ny-Alesund.

User's Manual 7-7

TOSHIBA RADIUS 12 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Copyright, Disclaimer and Trademarks

Copyright

Disclaimer

Trademarks

Regulatory Information

FCC information

EU Declaration of Conformity

Canadian regulatory information (Canada only)

Following information is only valid for EU-member States:

REACH - Compliance Statement

Following information is only for Turkey:

Following information is only for India:

Video Standard Notice

ENERGY STAR® Program

Disposing of the computer and the computer's batteries

General Precautions

Provide adequate ventilation

Creating a computer-friendly environment

Stress injury

Heat injury

Pressure or impact damage

Cleaning the computer

Moving the computer

Mobile phones

Instruction Manual for Safety and Comfort

Safety Icons

Equipment checklist

Hardware

Documentation

Conventions

Using your computer for the first time

Opening the display

Connecting the AC adaptor

Turning on the power

Initial setup

Getting to know Windows

Start menu

Windows taskbar

Task view

Search

Action center

Settings

Windows Store

Sign-in options

Tablet mode

Turning off the power

Shut Down Mode

Restarting the computer

Sleep Mode

Hibernation Mode

System Recovery

Creating Recovery Media

Restoring the pre-installed software from your created Recovery Media

Restoring the pre-installed software from the Recovery Hard Disk Drive

Left side

Right side

Back

Underside

Front with the display open

Magnets location

Internal Hardware Components

Intel® Display Power Saving Technology

Power Condition Descriptions

DC IN/Battery indicator

Power indicator

Operating in Tablet Mode

Changing the screen orientation

Using the Touch Screen

Using the Touch Pad

The Keyboard

Keyboard indicator

Function Keys

Windows special keys

Battery

Battery pack