Toshiba qosmio x300 Service Manual

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Toshiba Personal Computer

Qosmio X300

Maintenance Manual

TOSHIBA CORPORATION

[CONFIDENTIAL]

© 2008 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer Qosmio X300 Maintenance Manual First edition June. 2008

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the TOSHIBA Qosmio X300 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel® CoreTM, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation. Windows, Microsoft and Windows Vista® are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Bluetooth is a trademark or registered trademark owned by its proprietor and used by TOSHIBA under license. Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation. DVD MovieFactory is a registered trademarks of Ulead Systems, Inc. Labelflash is a trademark of YAMAHA CORPORATION. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Dolby Home Theater is a trademark of Dolby Laboratories. PalmCheck and TouchPad are trademarks of Synaptics Incorporated. ExpressCard is a trademark of PCMCIA. ConfigFree is a trademark of Toshiba Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance. Secure Digital and SD are trademarks of SD Card Association. MultiMediaCard and MMC are trademarks of MultiMediaCard Association. xD-Picture Card is a trademark of FUJIFILM Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

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Qosmio X300 Maintenance Manual

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Qosmio X300, referred to as the Qosmio X300 Series in this manual.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or serious bodily injury if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily injury if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property damage if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model battery

or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

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The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Qosmio X300 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU

problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Screw torque list  Reliability

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification, acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

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Qosmio X300 Maintenance Manual

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the typeface below:

Format complete System transferred

Qosmio X300 Maintenance Manual

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Table of Contents

Chapter 1 Hardware Overview

1.1 Features .............................................................................Error! Bookmark not defined.

1.2 2.5-inch HDD..................................................................Error! Bookmark not defined.1

1.3 DVD Super Multi (+-R Double Layer)...........................Error! Bookmark not defined.3

1.4 Power Supply ...................................................................................................................vi4

1.5 Batteries............................................................................................................................vi6

1.5.1 Main Battery………………………………………………………………… vi6

1.5.2 Battery Charing Control …………………………………………………… vi6

1.5.3 RTC battery…………………………………………………………………..vi7

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting Introduction...........................................................................................2-3

2.2 Troubleshooting Flowchart ............................................2-Error! Bookmark not defined.

2.3 Power Supply Troubleshooting........................................................................................2-9

2.4 Display Troubleshooting...................................……….2-Error! Bookmark not defined.

2.5 Keyboard Troubleshooting.............................................................................................2-17

2.6 External USB Devices Troubleshooting ........................................................................2-19

2.7 TV-Out Failure Troubleshooting ...................................................................................2-21

2.8 TouchPad Troubleshooting ............................................................................................2-23

2.9 Speaker Troubleshooting................................................................................................2-25

2.10 Optical drive troubleshooting………………………………………………………….2-27

2.11 Modem Troubleshooting................................................................................................2-30

2.12 Express card Troubleshooting........................................................................................2-32

2.13 IEEE 1394 Troubleshooting...........................................................................................2-34

2.14 Wireless LAN Troubleshooting.....................................................................................2-36

2.15 Camera troubleshooting………………………………………………………………..2-38

2.16 Bluetooth Troubleshooting……………………………………………………………..240

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2.17 4 in 1 card Troubleshooting…………………………………………………….…...…2-42

2.18 HDD Troubleshooting……………………………………………………………....….2-44

2.19 CRT failure Troubleshooting ………………………………………………….……....2-46

2.20 HDMI Troubleshooting …………………………………………………….……….…2-

2.21 Robson Troubleshooting ……………………………………………………….……...2-50

2.22 MIC Troubleshooting ……………………………………………………………….....2-52

2.23 Finger Troubleshooting ……………………………………………………………..…2-54

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...........................................................Error! Bookmark not defined.

3.2 Executing the Diagnostic Test.........................................Error! Bookmark not defined.3

3.3 Display Configuration .......................................................Error! Bookmark not defined.

3.4 Beep sound Test.................................................................Error! Bookmark not defined.

3.5 Fan ON/OFF Test ............................................................Error! Bookmark not defined.9

3.6 Main Battery Charge Test..................................................Error! Bookmark not defined.

3.7 FDD Test............................................................................Error! Bookmark not defined.

3.8 ODD Test...........................................................................Error! Bookmark not defined.

3.9 Keyboard Test..................................................................Error! Bookmark not defined.5

3.10 Mouse (Pad) Test.............................................................Error! Bookmark not defined.7

3.11 LCD Pixels Mode Test ...................................................................................................vii8

3.12 Magnetic switch Test.................................................................................................... vii19

3.13 LAN Test ........................................................................................................................vii0

3.14 RTC Test........................................................................................................................3-23

3.15 Read 1394 GUID...........................................................................................................3-24

3.16 Speaker EQ Check…………...………….…….……………..……………....…….......3-25

3.17 Button Test …………..……………………….………….……………….….…….….3-26

3.18 Memory Test ……………………....…………….………………..….….……3-26

3.19 1st HDD Test …………………………….………………...…………...3-27

3.20 2nd HDD Test................................................................................................................3-31

3.21 RDMI Test ………………………….………………………..…………….………..3-33

3.22 WDMI Test ……………….………………………..…………….………...3-39

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3.23 Memory read and Write test …………………………………………………………...3-35

Chapter 4 Replacement Procedures

4.1 General .............................................................................. Error! Bookmark not defined.

4.2 Battery .............................................................................Error! Bookmark not defined.8

4.3 HDD .......................................................................... Error! Bookmark not defined.10

4.4 Memory ..........................................................................Error! Bookmark not defined.3

4.5 Keyboard cover and Keyboard…………….................... Error! Bookmark not defined.6

4.6 Wireless LAN Card and UWB Card............................... Error! Bookmark not defined.9

4.7 ODD ............................................................................ Error! Bookmark not defined.2

4.8 Express Dummy Card .....................................................Error! Bookmark not defined.6

4.9 Optical Memory Card......................................................Error! Bookmark not defined.8

4.10 Top Cover........................................................................ Error! Bookmark not defined.9

4.11 Display Assembly............................................................Error! Bookmark not defined.2

4.12 DC in jack........................................................................Error! Bookmark not defined.5

4.13 Speakers.............................................................................Error! Bookmark not defined.

4.14 Touch pad and fingerprint board.......................................Error! Bookmark not defined.

4.15 Power Switch................................................................. Error! Bookmark not defined.40

4.16 Audio card....................................................................... Error! Bookmark not defined.1

4.17 MDC Moudule & System Board..................................... Error! Bookmark not defined.3

4.18 VGA Board and VGA Cooling Module.......................... Error! Bookmark not defined.5

4.19 CPU Cooling Module and Fan.......................................... Error! Bookmark not defined.

4.20 CPU ............................................................................Error! Bookmark not defined.2

4.21 Sub-speakers and Sub-woofer.........................................Error! Bookmark not defined.5

4.22 Bluetooth, Wi-Fi Switch, and Touch Pad LED Board....Error! Bookmark not defined.6

4.23 Bridge Media and FM Radio Modules..............................Error! Bookmark not defined.

4.24 Display Mask................................................................... Error! Bookmark not defined.8

4.25 FL Inverter Board............................................................ Error! Bookmark not defined.0

4.27 LCD Module....................................................................Error! Bookmark not defined.2

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Qosmio X300 Maintenance Manual

Appendices

Appendix A Handling the LCD Module ................................................................................. A-1

Appendix B Board Layout ...................................................................................................... B-1

Appendix C Pin Assignments.................................................................................................. C-1

Appendix D Keyboard Scan/Character Codes ........................................................................ D-1

Appendix E Key Layout...........................................................................................................E-1

Appendix F Series Screw Torque List.....................................................................................F-1

Appendix G Reliability............................................................................................................ G-1

Qosmio X300 Maintenance Manual

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Chapter 1 Hardware Overview

1 Hardware Overview

Qosmio X300 Maintenance Manual 1-ii

1 Hardware Overview

Chapter 1 Contents

1.1 Features .................................................................................................................. 1-1

1.2 2.5-inch HDD....................................................................................................... 1-11

1.3 DVD Super Multi (+-R Double Layer)................................................................ 1-13

1.4 Power Supply ....................................................................................................... 1-14

1.5 Batteries................................................................................................................ 1-16

1.5.1 Main Battery......................................................................................... 1-16

1.5.2 Battery Charging Control .....................................................................1-16

1.5.3 RTC Battery..........................................................................................1-17

Qosmio X300 Maintenance Manual 1-iii

1 Hardware Overview

Figures

Figure 1-1A ID Parts Description Placement Part A..........................................................1-6

Figure 1-2B ID Parts Description Placement Part B..........................................................1-7

Figure 1-3 SATA HDD .................................................................................................1-11

Figure 1-4 DVD Super Multi Drive ..............................................................................1-13

Tables

Table 1-1 HDD Specifications .....................................................................................1-11

Table 1-2 DVD Super Multi Drive Specifications....................................................... 1-13

Table 1-3 Quick/Normal Charging Time ..................................................................... 1-16

Qosmio X300 Maintenance Manual 1-iv

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1.1 Features

The Toshiba Qosmio X300 a full size notebook PC based on the Dual Core and Quad Core Processor, providing high-speed processing capabilities and advanced features. The computer employs a Lithium Ion battery that allows it to be battery-operated for a longer period of time. The display uses 17.1-inch WXGA/WSXGA LCD panel, at a resolution of 1440 by 900 pixels. The PGA socket supports BTO for the CPU so that the system can be designed to suit your needs.

The computer has the following features:

 Processor (BTO)

The computer is equipped with one of the following Intel® processors.

■ Intel® Dual CoreTM 2 Duo Processor

■ Intel® Quad CoreTM 2 Duo Processor

 Memory (BTO)

The computer has two SO-DIMMs slot comes standard with 1GB/2GB/4GB, accepting BTO/CTO for your memory requirements. It can incorporate up to 8 GB of main memory. It supports DDR3 at 1067/800MHz.

 Battery Pack

The computer is powered by one rechargeable and removable 8 Cell Lithium Ion battery pack.

 RTC Battery

The internal RTC battery backs up the Real Time Clock and calendar.

 Hard Disk Drive (HDD) (BTO)

The computer accommodates 9.5 mm and 12.5 mm two kinds of height HDD types with following storage capacities:

y 160/200/250/320 GB (9.5 mm thick) SATA (5,400rpm) y 160/200/320 GB (9.5 mm thick) SATA (7,200rpm)

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y 300/400/500 GB (12.5 mm thick) SATA (4,200rpm) y 500 GB (12.5 mm thick) SATA (5,400rpm)

 ODD (BTO)

y 12.7mm height DVD Super Multi drive supporting ±R Double Layer y 12.7mm height DVD Super Multi drive supporting ±R Double Layer w/ Labelflash

 Display (BTO)

The LCD displays available come with one of following types:

y 17.1” WXGA CSV 1-Lamp color display, resolution 1440×900 y 17.1” WSXGA CSV 1-Lamp color display, resolution 1680×1050

 Graphics (BTO)

Intel PM45 with NB9E-GS/NB9E-GTX (depending on model)

 Keyboard

The internal keyboard provides the embedded numeric overlay keys, dedicated cursor control overlay keys, and so on. The keyboard is compatible with the IBM® enhanced keyboard.

 Pointing Device

The integrated Touch Pad and control buttons in the palm rest allow control of the onscreen pointer and support functions such as the scrolling of windows.

 External Monitor Port

The analog VGA port provides support for VESA DDC2B compatible functions.

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 Universal Serial Bus (USB) Ports

The computer has four USB 2.0 ports. It is supported to daisy-chain a maximum of 127 USB devices. The serial data transfer rate is 480 Mbps or 12 Mbps and 1.5 Mbps. These ports support PnP installation and hot plugging. They also support Sleep and Charge function.

 IEEE1394

This port allows high-speed data transfer to take place between the computer and external devices such as digital video cameras.

 Express Card Slot

A PC Card slot is provided to hold PC Card Standard Type II (5.0 mm) card, capable of using a variety of PC Cards including 16-bit Multiple Function PC Cards and 32-bit Card Bus Cards.

PC card HDD boot does not be supported.

 Bridge Media Slot

This slot allows you to insert SD, MiniSD/ MicroSD (through adapter), Memory Stick/Memory Stick Duo (through adaptor), Memory Stick Pro/Memory Stick Duo (through adaptor), XD and MMC memory card. It supports High speed SD, SDHC and SDIO. An I/O port heel cover is needed. This model does not support CF cards.

 Sound system

The integrated sound system provides support for the computer's internal speakers and microphone, as allowing an external microphone and headphones to be connected via the appropriate jacks.

 Internal Camera

It supports 1.3M pixels with/without auto macro. It comes with blue LED. Camera and microphone need to work separately.

 HDMI Out Port (BTO)

HDMI out port can connect with Type A connector HDMI cable.

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 DisplayPort Out Port (BTO)

DisplayPort out port can connect with DisplayPort cable.

 Headphones/S/PDIF/Line out Jack

This jack connects digital speakers or a stereo headphone (16 ohm minimum). When connected to a digital speaker or headphones, the internal speaker is automatically disabled. This jack can be used also as S/PDIF jack and enables connection of optical digital correspondence apparatus.

 Microphone/ Line-in Jack

A 3.5mm mini microphone jack enables connection of a three-conductor microphone for monaural input and also enables the connection of a stereo device for audio input.

 LAN (BTO)

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T). It is pre-installed as a standard device in some markets.

 Wireless LAN (BTO)

Some computers in this series are equipped with a Wireless LAN card that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard (Revision A, B, G or N Draft Ver. 1.0).

 Internal Modem (BTO)

Some models are equipped with the integrated modem. The integrated modem provides capability for data and fax communications that support the V.90 (V.92) standards and includes a modem jack for connection to the telephone line. Please note that both the V.90 and V.92 standards are only supported in the USA, Canada, United Kingdom, France, Germany and Australia - only the V.90 standard is supported in other regions. You should also be aware that the speed of data and fax transfer will depend on the analog telephone line conditions. The integrated model is only installed as a standard device in some markets.

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 Bluetooth (BTO)

Some computers in this series offer Bluetooth wireless communication functionality which eliminates the need for cables between electronic devices such as computers and printers. When implemented, Bluetooth provides a fast, reliable and secure means to achieve wireless communication in a small space.

 Finger Print (BTO)

This product has a fingerprint utility installed for the purpose of enrolling and recognizing fingerprints. By enrolling the ID and password to the fingerprint authentication device, it is no longer necessary to input the password from the keyboard. Just by swiping the finger against the fingerprint sensor.

 Internal Camera (BTO)

The computer has an internal camera. The camera has 1.3 Mpix resolution support.

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 Figures 1-1A/1-1B/1-1C show the computer and its system unit configuration, respectively.

Figure 1-1A ID Parts Description Placement Part A

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Figure 1-2B ID Parts Description Placement Part B

Qosmio X300 Maintenance Manual 1-7

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The system unit of the computer consists of the following components:

 Processor (BTO)

The computer is equipped with one of the following Intel® processors.

■ Intel® Dual CoreTM 2 Duo Processor

■ Intel® Quad CoreTM 2 Duo Processor

 Memory (BTO)

The computer has two SO-DIMMs slot comes standard with 1GB/2GB/4GB, accepting BTO/CTO for your memory requirements. It can incorporate up to 8 GB of main memory. It supports DDR2 at 1067/800MHz.

 BIOS ROM

y 2048KB flash BIOS ROM y ACPI-compliant BIOS y SMBIOS V2.4

 System Controllers

y Advanced Power Management 1.2 support y ACPI2.0 b and PC2001 compliant y Support SMBus specification V2.0 y Hot keys for system control y Audio volume output control y External LED control y Battery scope report and control y Sticky key support y Power switch control y Two host interface channels support y Supports three independent devices y Internal Keyboard country selection y Wireless LAN on/off button

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 Graphics Controller

y Daughter board with extension graphic card y For Single:

− NB9E-GTX with 1GB DDR3

− NB9E-GS with 512MB DDR3

y HDMI 1.3a -CEC support y DVI-D supported by conversion cable from HDMI y Hybrid-Power/SLi support

 Express Card Controller

y Dummy card with ID shape y Support USB/PCI Express signals y One Express card slot/54

 Audio Controller

y Realtek Azalia ALC272 y Microsoft inbox audio driver support y Software EQ support y Synchronize to change sound output to HDMI when display is changed to HDMI out

with audio output capability

y MAXX audio support by SW solution (BTO by image)

 Wireless LAN Controller

y Intel 11a/g (Golan), Intel 11bg (Golan), 11a/g/n (Kedron), (TBD) y Intel 802.11a/g (Echo Peak 1x2 & Shirley Peak 1x2) y Intel 802.11a/g/n (Echo Peak 3x3 Shirley Peak 3x3) y Atheros 802.11a/g (XB62L 1x2), b/g (XB63L 1x2), a/b/g/n (XB72 2x3), a/b/g/n (XB92

2x2)

y Realtek 802.11bg (8187B 1X2) (TBD) y Intel WiMAX 802.16e (Echo Peak 3x3) y Normal screw for all model

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1.2 2.5-inch HDD

The computer contains an extremely low-profile and lightweight, high-performance HDD. The HDD incorporates 9.5 mm / 12.5 mm height magnetic disk and mini-Winchester type magnetic heads. The HDD interface conforms to Serial ATA. Storage capacities supported are 160, 200, 250, 320, 400, and 500 GB.

The HDD is shown in Figure 1-3 and some of its specifications are listed in Table 1-1.

Figure 1-3 SATA HDD

Table 1-1 HDD Specifications

Item

Capacity (GB) 160 GB 200 GB 250 GB Rotational

Speed (RPM) Height 12.5 mm 9.5 mm 9.5mm 9.5 mm 9.5 mm 9.5mm 9.5 mm User Data

Sectors Bytes / Sector 512 512 512

4200 RPM

5400 RPM

312,581,808 390,721,968 488,397,168

7200 RPM

Specifications

4200 RPM

5400 RPM

7200 RPM

5400 RPM

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Item

Capacity (GB) Rotational

Speed (RPM) Height User Data

Sectors Bytes / Sector

Specifications

300 GB 320 GB 400 GB 500 GB

4200 RPM 5400 RPM 7200 RPM 4200 RPM 4200 RPM

12.5 mm 9.5 mm 9.5mm 12.5 mm 12.5

576,072,368 625,142,808 781,422,768 976,773,168

512 512 512 512

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1.3 DVD Super Multi (+-R Double Layer)

The DVD Super Multi drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and write CD-R at 24x speed, CD-RW at 4x speed, US CD-RW at 24x speed, High Speed CD-RW at 10x speed, DVDR at 8x speed, DVD-RW at 6x speed, DVD+R at 8x speed, DVD+R (Double Layer) at 4x speed, DVD-R (Double Layer) at 4x speed, DVD+RW at 8x speed and DVD-RAM at 5x speed.

The DVD Super Multi drive is shown in Figure 1-4 and its specifications are listed in Table 1-2.

Figure 1-4 DVD Super Multi Drive

Table 1-2 DVD Super Multi Drive Specifications

Item DVD-ROM Mode CD-ROM Mode

Data Transfer Rate (Mbytes/s)

Access Time (ms) Average Random Access 130 130

Data Buffer Size (Mbytes) 2MB

Formats Supported

SATA 1.5G

16.6 (PIO mode 4, Multiword DMA mode 2)

DVD:

DVD-VIDEO, DVD-ROM, DVD-R, DVD-RW, DVD-RAM, DVD+R, DVD+-R (Double Layer), DVD+RW.

CD:

CD-DA, CD-ROM, CD-R, CD-RW, CD-ROMXA, Photo CD (Multi-Session), Video CD, CD-Extra (CD+), CD-Text.

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1.4 Power Supply

The power supply unit provides constant voltage 19V for the system board and performs the following functions:

1. Power input monitor

y Checks whether the AC adapter (DC power supply) is connected to the computer. y Checks whether the battery pack is connected to the computer. y Monitors the DC power supply input voltage (AC Adapter output voltage).

2. Power supply's internal control

y Turns on and off the battery pack charging power supply. y Issues a charging current instruction to the PWM control IC of the battery pack charging

power supply.

y Controls the supply of DC power supply input (AC Adapter output) to the power supply

unit.

y Controls the supply of power to the system block (load/logic circuit side). y Controls forced shutdown if the power supply malfunctions.

3. Logic circuit control

y Instructs the gate array to enable/disable tuning the power on. y Controls power-on/off operation.

4. Status display

y Shows DC-IN (Red Color) y Shows Power (Red/Amber) y Shows Main Battery charging (Red/Amber Color).

5. External interface

y Performs communication through the I2C bus (via the internal EC/KBC). y Transfers the power supply operation mode.

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6. Output monitor

y Monitors the voltage output to the system block (load/logic circuit side). y Monitors the voltage, over voltage, input/output current of the battery pack. y Monitors the internal temperature of the battery pack. y Monitors the supply voltage from the AC adapter.

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1.5 Batteries

The computer has the following two types of batteries:

 Main Battery Pack  Real Time Clock (RTC) Battery

1.5.1 Main Battery

The main battery pack serves as the computer's main power source when the AC adapter is not attached. The main battery maintains the state of the computer so that it can resume it.

1.5.2 Battery Charging Control

Battery charging is controlled by EC KB926. When the AC adapter and battery pack are attached to the computer, the EC KB926 controls the charge on/off state and detects a full charge.

 Battery Charge

When the AC adapter is attached, the battery is charged by off-state charge when the system is powered off or by on-state charge when it is powered on.

Table 1-3 Quick/Normal Charging Time

State Charge Time

Off-State Charge 8 Cell About 4 hours max

On-State Charge 8 Cell About 12 hours max

NOTE: The time required for normal charge depends on the power consumption by the system. Using the fluorescent lamp and frequently accessing the disk consume much power and lengthen the charge time.

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Any of the following cases stops battery charge:

1. The battery becomes fully charged.

2. The AC adapter or battery pack is removed.

3. The battery or AC adapter voltage is abnormal.

 Detection of full charge

A full charge is detected only when the battery is being charged by quick or normal charge. A full charge is detected when either of the following conditions is met:

1. The current in the battery charging circuit drops below the predetermined value.

2. The charging time exceeds the fixed limit.

1.5.3 RTC Battery

The RTC battery provides power to keep the current date, time and other system information in memory while the computer is turned off.

Qosmio X300 Maintenance Manual 1-17

Chapter 2 Troubleshooting Procedures

2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting Introduction ........................................................................................4

2.2 Troubleshooting Flowchart............................................................................................5

2.3 Power Supply Troubleshooting....................................................................................10

2.4 Display Troubleshooting..............................................................................................15

2.5 Keyboard Troubleshooting ..........................................................................................18

2.6 External USB Devices Troubleshooting..........................................................................20

2.7 TouchPad Troubleshooting................................................................................................22

2.8 Speaker Troubleshooting...................................................................................................24

2.9 Optical Drive Troubleshooting....................................................................................26

2.10 Modem Troubleshooting..............................................................................................30

2.11

2.12 IEEE 1394 Troubleshooting ........................................................................................34

2.13 W

2.14 Camera Troubleshooting..............................................................................................39

2.15 Bluetooth Troubleshooting ..........................................................................................41

2.16 7in 1 card Troubleshooting ..........................................................................................44

2.17 HDD Troubleshooting .................................................................................................46

2.18 CRT Troubleshooting ......................................................................................................48

2.19 HDMI Troubleshooting ...................................................................................................50

2.23 FM tuner Failure Troubleshooting...................................................................................58

2.24 E-SATA Troubleshooting............................................................................................61

2.25UWB Troubleshooting

2.26 Display port Troubleshooting

2.10

2.11 Express card Troubleshooting......................................................................................30

Express card Troubleshooting......................................................................................32

ireless LAN Troubleshooting...................................................................................36

......................................................................................................63

..........................................................................................66

Modem Troubleshooting …………….……………………………………………....28

2.12 IEEE 1394 Troubleshooting ........................................................................................32

2.13 Wireless LAN Troubleshooting...................................................................................34

2.14 Camera troubleshooting...............................................................................................37

2.15 Bluetooth Troubleshooting………………......……...…………………….……….. ..39

2.16 7 in 1 card Troubleshooting……………………………………………………..…….42

2-17 HDD troubleshooting process……………………………….………………..............44

2-18 CRT failure troubleshooting process …………………………………………………46 QOSMIO X300 Series Maintenance Manual 1

2 Troubleshooting Procedures

2-19 HDMI Troubleshooting process ……………………………………………………..48 2-20 SPDIF troubleshooting process …..………………………………………………….50 2-21 MIC troubleshooting process ………………………………………………………..53 2-22 Finger printer troubleshooting process ………………………………………………55 2-23 FM tuner Troubleshooting …………………………………………………………...57 2-24 E-SATA Troubleshooting ………………………………….……………….. ……...60 2-25 UWB Troubleshooting ………..……..………………………………….…………...62 2-26 Display port Troubleshooting……..…………………...……………………………..65

QOSMIO X300 Series Maintenance Manual 2

2 Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart (1/2)........................................................................4

Figure 2-1 Troubleshooting flowchart (2/2)........................................................................4

Figure 2-2 Power Supply Troubleshooting Process..........................................................10

Figure 2-3 Display troubleshooting process......................................................................15

Figure 2-4 Keyboard troubleshooting process...................................................................17

Figure 2-5 External USB device troubleshooting process.................................................20

Figure 2-6 TouchPad troubleshooting process ..................................................................21

Figure 2-7 Speaker troubleshooting process......................................................................23

Figure 2-8 Optical drive troubleshooting process .............................................................25

Figure 2-9 Modem troubleshooting process......................................................................28

Figure 2-10 Express card troubleshooting process..............................................................30

Figure 2-11 IEEE 1394 troubleshooting process.................................................................32

Figure 2-12 Wireless LAN troubleshooting process ...........................................................34

Figure 2-13 Camera troubleshooting process......................................................................37

Figure 2-14 Bluetooth troubleshooting process…..……………………………….……….39 Figure 2-15 4 in 1 card troubleshooting process……………………………..…….………42 Figure 2-16 HDD troubleshooting process……………………………….………………..44

Figure 2-17 CRT failure troubleshooting process ………………………………………....46

Figure 2-18 HDMI Troubleshooting process ……………………………………………...48 Figure 2-29 SPDIF troubleshooting process …..…………………………………………..50 Figure 2-20 MIC troubleshooting process ………………………………………………...53 Figure 2-21 Finger printer troubleshooting process ………………………………………55 Figure 2-22 FM tuner Troubleshooting ………………………………………………….. 57 Figure 2-23 E-SATA Troubleshooting ………………………………….……………….. 60 Figure 2-24 UWB Troubleshooting ………..………………………………………….….. 62 Figure 2-25 Display port Troubleshooting………..………………………………………...65

Tables

Table 2-1 Battery LED........................................................................................................11

Table 2-2 DC-IN LED.........................................................................................................12

QOSMIO X300 Series Maintenance Manual 3

2 Troubleshooting Procedures

2.1 Troubleshooting Introduction

Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are:

1. Display 7. Speaker 13. Camera 19. FM Tuner

2. USB Floppy

Drive

3. Keyboard 9. Modem 15 HDMI 21.UWB

4. USB ports 10. Express card unit 16. SPDIF

5.Display port 11. IEEE 1394 port 17. MIC

6. TouchPad 12. Wireless LAN 18. Finger

The Diagnostics Disk operations are described in Chapter 3. Detailed replacement procedures are given in Chapter 4.

The following tools are necessary for implementing the troubleshooting procedures:

1. Diagnostics Disk (Repair and Sound Repair)

2. Phillips screwdriver (2 mm)

3. 6mm nut driver (for the helix screw nuts on the rear ports for CPU door)

4. 2DD or 2HD formatted work disk for floppy disk drive testing

5. Sycard (EXPRESS CARD test card)

6. Cleaning kit for floppy disk drive troubleshooting

7. Cleaning kit for optical drive troubleshooting

8. Multimeter

9. External monitor

10. USB compatible keyboard

11. Multimedia sound system with line-in and line-out ports

12. Headphones

13. USB test module and USB cable

14. Music CD

15. MIC module and MIC line

16. SPDIF line

17. Finger print module

18. FM generator& mp3

19. UWB D-LINK

8. Optical drive 14. Bluetooth 20. E-SATA

QOSMIO X300 Series Maintenance Manual 4

2 Troubleshooting Procedures

20. E-SATA HDD

21. Display port device

2.2 Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following:

z Ask the user if a password is registered, if it is, ask him or her to enter the password. z Verify with the customer that Toshiba Windows Vista is installed on the hard disk.

Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction.

z Make sure all optional equipment is removed from the computer. z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed,

you should use an external FDD to run the diagnostics tests

QOSMIO X300 Series Maintenance Manual 5

2 Troubleshooting Procedures

START

Connect the AC adapter to the DC -

IN sock et

Is the DC-IN LED on?

Yes

Is th e B a tte ry L E D o n?

Yes

Perform the Power Supply

Troubleshooting procedures

in s e ctio n 2 .3

Perform the Power Supply

Troubleshooting procedures

in section 2.3

T u rn th e P o w e r switch o n

Yes

Is the P o w e r O n L E D o n ?

Yes

Is the "Toshiba" logo m essage

display?

Yes

If the "passwo rd" m e ssage

displays, type the passw ord, then

press E nter.

Is Toshiba Windows being

loaded?

Yes

Perform the Power Supply

Troubleshooting procedures

in section 2.3

Perform the Power Supply

Troubleshooting procedures

in s e ctio n 2 .3

P erfo rm d iag n ostic s program. Run C M165.EX E and select the H A R D D ISK item .

Figure 2-1 Troubleshooting flowchart (1/2)

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

Does typed characters appear correctly?

Yes

Insert the diagnostics disk into the FDD.

Then run the diagnostics test program.

Yes

Perform the Keyboard

Troubleshooting procedures

in section 2.6

Is the diagnostics test loaded?

Yes

Allow each test to perform

automatically

Is an error detected by any of the

diagnostics tests?

System is normal

Yes

Perform the FDD

Troubleshooting procedures

in section 2.5

After confirming which

diagnostics test has detected

an error, perform the

appropriate procedure as

outlined below.

End

Figure 2-1 Troubleshooting flowchart (2/2)

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The test program should be executed several times to isolate the problem. When a problem has been located, perform the appropriate troubleshooting procedures as follows:

1. If an error is detected by the battery test, perform the Power Supply Troubleshooting

procedures in Section 2.2

2. If an error is detected by the display test, perform the Display Troubleshooting

procedures in Section 2.3

3. If an error is detected by the keyboard test, perform the Keyboard Troubleshooting

procedures in Section 2.4

4. If an error is detected by the TouchPad test, perform the TouchPad Troubleshooting

procedures in Section 2.7

5. If an error is detected by the audio test, perform the Speaker Troubleshooting

procedures in Section 2.8 and the Optical Drive Troubleshooting Procedures in Section 2.9

6. If an error is detected by the fingerprint test, perform the fingerprinter troubleshooting

Procedures in Section 2.22

QOSMIO X300 Series Maintenance Manual 8

2 Troubleshooting Procedures

Other problems that are not covered by the diagnostics program may be discovered by a

user.

1. If an error is detected when using an external USB device, perform the External USB

Devices Troubleshooting procedures in Section 2.5

2. If an error is detected when using the TV-out connection, perform the TV-Out Failure

Troubleshooting procedures in Section 2.6

3. If an error is detected when using the speakers, perform the Speaker Troubleshooting

procedures in Section 2.8

4. If an error is detected when using the modem, perform the Modem Troubleshooting

procedures in Section 2.10

5. If an error is detected when using the EXPRESS CARD unit, perform the EXPRESS

CARD Troubleshooting procedures in Section 2.11

6. If an error is detected when using the IEEE1394 device, perform the IEEE1394 device

Troubleshooting procedures in Section 2.12

7. If an error is detected when using the Wireless LAN, perform the Wireless LAN

Troubleshooting procedures in Section 2.13

8. If an error is detected when using the Bluetooth, perform the Bluetooth

Troubleshooting procedures in Section 2.15

9. If an error is detected when using the HDMI TV, perform the HDMI TV

troubleshooting procedures in Section 2.19.

10. If an error is detected when using the MIC, perform the MIC troubleshooting

procedures in Section 2.21

QOSMIO X300 Series Maintenance Manual 9

2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

START

Check Power Supp ly Status

(Procedure 1)

Are the DC-IN and

Ba tte ry L EDs lit?

Yes

Check power supply

connections

(Procedure 3)

Can you turn the

computer on?

Are th e in te rn a l p o w er

connections secure?

Yes

Replace adaptor / battery

(Procedure 2)

Run diagnostic program

(Procedure 4)

Pe rfo rm intern a l connec tio n

check

(Procedure 5)

Yes

Replace system board

END

Figure 2-2 Power Supply Troubleshooting Process

The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures

QOSMIO X300 Series Maintenance Manual 10

2 Troubleshooting Procedures

as instructed. The flowchart in Figure 2-2 gives a summary of the process. The procedures described in this section are:

Procedure 1: Power status check Procedure 2: Adaptor / battery replacement Procedure 3: Power supply connection check Procedure 4: Diagnostic check Procedure 5: Internal connection check

Procedure 1 Power Status Check

The following LEDS indicate the power supply status:

Battery LED DC-IN LED

The power supply controller displays the power supply status through the Battery and the DCIN LEDS as listed in the tables below.

Table 2-1 Battery LED

Battery State LED colors Definition

Charging

Discharging

Amber, solid on Battery charging with AC. Blue, solid on Battery fully charged by AC Blue color off Battery abnormal stop charging with AC

(Bad cell/ Overheated) Amber, blinking (LED on for 1 second

every 4 seconds) Amber, blinking (LED on for 1 second

every 2 seconds)

Amber color off Battery not in low or critical low state;

Battery within low state: 12 minutes

remaining

Battery within critical low state: 3

minutes remaining. The system is

protected and cannot be re-powered on

without the AC power connected.

It’s in discharging state

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2 Troubleshooting Procedures

Table 2-2 DC-IN LED

AC-IN LED Power supply status

Solid on AC power exists (LED is solid Blue). Off No AC power exists.

To check the power supply status, install a battery pack and connect an AC adaptor to the DC-IN port on the computer and to a power supply.

If the DC-IN LED or Battery LED is not lit, go to Procedure 2.

Procedure 2 Adaptor / battery replacement

A faulty adaptor may not supply power or may not charge the battery. Perform Check 1. Check 1 Connect a new AC adaptor. If the problem is not resolved, go to Check 2. Check 2 Insert a new battery. If the problem is still not resolved, go to Procedure 3.

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2 Troubleshooting Procedures

Procedure 3 Power supply connection check

The power supply wiring diagram is shown below:

A C ad aptor cord

AC power cord

adaptor

Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from wall outlet. Check the power cable for

breaks. If the power cord is damaged, connect a new AC power cord. If there is no damage, go to Check 2.

Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the

DC-IN socket, AC adaptor inlet and wall outlet. If these cables are connected correctly, go to Check 3.

Check 3 Make sure that the DC-IN input port socket is firmly secured to the system board

of the computer.

• If the DC-IN input socket is loose, go to Procedure 5.

• If it is not loose, go to Check 4.

System

board

B a tter y

Check 4 Use a multi-meter to make sure that the AC adaptor output voltage is close to 19

V. If the output is several percent lower than 19 V, go to Check 5. If the output is close to 19 V, go to Check 6.

Check 5 Connect a new AC adaptor or AC power cord.

• If the DC-IN LED does not light, go to Procedure 4.

• If the battery LED does not light, go to Check 6.

Check 6 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery LED still does not light, go to Procedure 4.

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2 Troubleshooting Procedures

Procedure 4 Diagnostic check

The power supply may not charge the battery pack. Perform the following procedures:

1. Reinstall the battery pack.

2. Attach the AC adaptor and turn on the power. If you cannot turn on the power, go to

Procedure 5.

3. Run the Diagnostic test following the procedures described in Chapter 3, Tests and

Diagnostics. If no problem is detected, the battery is functioning normally.

Procedure 5 Replacement check

The system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and the system board. After checking the connection, perform Check 1:

Check 1 Use a multi-meter to make sure that the fuses on the system board are not blown.

If a fuse is not blown, go to Check 2. If a fuse is blown, go to Check 3.

Check 2 Make sure that the battery cable is firmly connected to the system board. If it is

connected firmly, go to Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

QOSMIO X300 Series Maintenance Manual 14

2 Troubleshooting Procedures

2.4 Display Troubleshooting

Perform external display check

display function ok?

STAR T

(Procedure 1)

D oes the external

Yes

Perform diagnostic check

(Procedure 2)

Was a display

problem detected?

Yes

Perform connector and

replacement check

(Procedure 3)

Rep lace system bo ard

END

Display is not faulty. Continue troubleshooting-

refer to F igu re 2 .1

Figure 2-3 Display troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

This section describes how to determine if the computer’s display is functioning properly. The process is outlined in Figure 2-3. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External display check Procedure 2: Diagnostic check Procedure 3: Connector and replacement check

Procedure 1 External display check

Connect an external display to the computer’s external monitor port, and then boot the computer. The computer automatically detects the external display.

If the external display works correctly, the internal LCD may be damaged. Go to Procedure 3. If the external monitor appears to have the same problem as the internal monitor, the system

board may be damaged. Go to Procedure 2.

Procedure 2 Diagnostic check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the computer’s floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details.

If an error is detected, go to Procedure 3. If an error is not detected, the display is functioning properly.

QOSMIO X300 Series Maintenance Manual 16

2 Troubleshooting Procedures

Procedure 3 Connector and replacement check

The FL inverter board, LCD module, and system board are connected to the display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

Check 1 Make sure the DDR RAM module is seated properly. Test display again. If the

problem still exits, replace the DDR RAM module. If the problem still exists, perform Check 2.

Check 2 Replace the FL inverter board with a new one and test display again. If the

problem still exists, perform Check 3.

Check 3 Replace the LCD module with a new one and test display again. If the problem

still exists, perform Check 4.

Check 4 Replace the LCD/FL cable with a new one and test display again. If the problem

still exists, perform Check 5.

Check 5 Replace the CPU with another of the same specifications. If the problem still

exists, perform Check 6.

Check 6 The system board may be damaged. Replace it with a new one.

QOSMIO X300 Series Maintenance Manual 17

2 Troubleshooting Procedures

2.5 Keyboard Troubleshooting

STA RT

Perform external keyboard check

keyboard function ok?

Perform diagnostic check

(Procedure 1)

D oes the external

Yes

(Pro ce du re 2)

W as a keyboard

problem detected?

Yes

Keyboard is not faulty. Continue

troubleshooting-refer

to Figure 2.1

Perform connector and

replacemen t check

(Pro ce du re 3)

Rep lace system bo ard

END

Figure 2-4 Keyboard troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

To determine if the computer’s keyboard is functioning properly, perform the following procedures. Figure 2-5 outlines the process. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External keyboard check Procedure 2: Diagnostic check Procedure 3: Connector and replacement check

Procedure 1 External keyboard check

Connect a USB keyboard to one of the computer’s USB ports, and then boot the computer. The computer automatically detects the external keyboard.

If the external keyboard works correctly, the internal keyboard or its connections may be faulty. Go to Procedure 2.

If the external keyboard appears to have the same problem as the internal keyboard, the system board may be having some problem. Replace it with a new one and following the instructions in Chapter 4.

Procedure 2 Diagnostic check

Run the test and Diagnostics Program, which will automatically execute the Keyboard Test. Refer to Chapter 3, Tests and Diagnostics for more information on how to run the program.

If an error is located, go to Procedure 3. If an error does not occur, the keyboard is functioning ok.

Procedure 3 Connector and replacement check

The keyboard and/or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks.

Check 1 Make sure the keyboard cable is firmly connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 2. If there is still an error, go to Check 2.

Check 2 The keyboard may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

QOSMIO X300 Series Maintenance Manual 19

2 Troubleshooting Procedures

2.6 External USB Devices Troubleshooting

STAR T

Pe rform e xte rna l de vice an d

connection check

(Pro ce d ure 1 )

Check USB

port

connection

D o e s th e d ev ic e fu n ctio n

Yes

wh en conn ected to a

differe nt US B p o rt?

D oes an alternative U S B

device function correctly?

Replace system board

(Pro ce d ure 2 )

END

O r ig in al U SB

Yes

device is faulty

Figure 2-5 External USB device troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

To determine if the computer’s external USB devices are functioning properly, perform the following procedures. Figure 2-6 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: External device and connection check Procedure 2: Replace system board

Procedure 1 External device and connection check

The USB device may be damaged or the connection may be faulty. Perform Check 1. Check 1 Make sure USB device cable is firmly plugged into one of the USB sockets. If the

cable is connected correctly, go to Check 2.

Check 2 Plug the USB device into another USB socket (there are three in all). If the USB

device still does not work, go to Check 4. If the device functions correctly when connected to another USB port, go to

Check 3.

Check 3 Make sure that the USB socket is firmly secured to the system board of the

computer. If the malfunction remains, the system board or USB small board may be damaged. Go to Procedure 2.

Check 4 Connect an alternative USB device to one of the computer’s USB ports, and then

boot the computer. The computer automatically detects the external device. If the alternative USB device works correctly, the original device may be

damaged and should be replaced. If the alternative USB device appears to have the same problem as the original

device, the system board or USB small board may be damaged. Go to Procedure

Procedure 2 Replace system board

If the error persists, the system board or USB small board may be damaged. Replace it with a new one following the instructions in Chapter 4.

QOSMIO X300 Series Maintenance Manual 21

2 Troubleshooting Procedures

2.7 TouchPad Troubleshooting

START

TouchPad connection

check (Procedure 1)

TouchPad replacement

check (Procedure 2)

Replace system board

END

Figure 2-7 Touchpad troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

To determine if the computer’s built-in TouchPad is functioning properly, perform the following procedures. Figure 2-9 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: TouchPad connection check Procedure 2: TouchPad replacement check

Procedure 1 TouchPad connection check

The TouchPad is connected via the TouchPad FPC to the system board. Make sure the TouchPad FPC cable is firmly connected to the TouchPad and system board. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks.

If any of the connections are loose, reconnect firmly. If any of the connections is damaged, or there is still an error, go to Procedure 2.

Procedure 2 TouchPad replacement check

The TouchPad unit or FPC may be defective or damaged. Replace each with a new one following the steps in Chapter 4. If the FDD is still not functioning properly, replace the system board with a new one following the steps in Chapter 4.

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

2.8 Speaker Troubleshooting

Perform audio source test

Do all sources have

Perform earphone test

START

(Procedure 1)

same problem?

Yes

(Procedure 2)

Speakers are not

faulty. Continue

troubleshooting -

see Figure 2-1

Do earphones

function correctly?

Yes

Perform connection check

(Procedure 3)

Perform replacement

check

(Procedure 4)

Replace system board

END

Figure 2-8 Speaker troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

To determine if the computer’s built-in speakers are functioning properly, perform the following procedures. Figure 2-10 outlines the process. First adjust the speaker volume to an appropriate level. Start with Procedure 1 and continue as instructed.

Procedure 1: Audio source test Procedure 2: Earphone test Procedure 3: Connection check Procedure 4: Replacement check

Procedure 1 Audio source test

Try different audio sources (e.g. an audio CD and digital music file) to determine whether the fault is in the speaker system or not. If not all sources have sound problem, the problem is in the source devices. If all have the same problem, continue with Procedure 2.

Procedure 2 Earphone test

Connect a set if earphones or external speakers. If these function correctly, go to Procedure 3. If they do not function correctly, the system board may be defective or damaged. Replace it with a new one.

Procedure 3 Connection check

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and make sure the speaker cable is firmly connected to the audio board. If the

stereo speakers are still not functioning properly, go to Procedure 4.

Procedure 4 Replacement check

If the stereo speakers don't sound properly, the stereo speakers may be defective or damaged. Replace them with new ones. If the stereo speakers still do not work properly, try replacing in turn the audio board and system board.

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

2.9 Optical Drive Troubleshooting

Perform audio CD check

(Procedure 1)

Audio CD functions ok?

START

Perform drivecleaning check

(Procedure 2)

Yes

Perform software check

(Procedure 3)

Perform diagnostic test

(Procedure 4)

Perform connection and

replacement check

(Procedure 5)

Replace system board

END

Figure 2-9 Optical drive troubleshooting process

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

This section describes how to determine if the computer’s internal optical drive is functioning properly. The Satellite P200D / P205D Satellite Pro P200D EQUIUM P200D SATEGO P200D Series Maintenance Manual module bays can accommodate the following optical drives:

DVD SuperMulti supporting +-R Double Rayer

Figure 2-11 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Audio CD test Procedure 2: Drive cleaning check Procedure 3: Software check Procedure 4: Connection and replacement check

Procedure 1 Audio CD check

First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel does not light when the disc is played and the drive gives no response, go straight to Procedure 3.

Procedure 2 Drive cleaning check

Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product instructions. If the problem persists, go to Procedure 3.

Procedure 3 Software check

Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive.

QOSMIO X300 Series Maintenance Manual

2 Troubleshooting Procedures

Procedure 4 Connection check and replacement check

The optical drive connects to the system board. The drive may be disconnected, or the drive or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the drive is firmly connected to the system board. If the connection is

good and there is still an error, go to Check 2.

Check 2 The drive or drive cable may be defective or damaged. Replace each with a new

one following the steps in Chapter 4, Replacement Procedures. If the drive is still not functioning properly, perform Check 3.

Check 3 The system board may be damaged. Replace it with new one following the

instructions in Chapter 4, Replacement Procedures.

QOSMIO X300 Series Maintenance Manual

292 Troubleshooting Procedures

2.10 Modem Troubleshooting

START

Perform telephone line

connection check

(Procedure 1)

Computer unable to

detect telephone signal?

Perform connection check

(Procedure 2)

Perform replacement

check

(Procedure 3)

Replace system board

Yes

Check / replace

telephone line and

connections

END

Figure 2-10 Modem troubleshooting process

QOSMIO X300 Series Maintenance Manual

302 Troubleshooting Procedures

This section describes how to determine if the computer's modem is functioning properly. Figure 2-12 outlines the process. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Telephone line connection check Procedure 2: Modem card connection check Procedure 3: Modem card replacement check

Procedure 1 Telephone line connection check

The telephone cable may be damaged or the connections may be loose. Use windows application to check device can work fine or not. Attempt to connect the computer to a network through using the modem. If the modem does not function at all, go to Procedure 3. If the attempt fails because the computer detects no telephone signal, the fault may be in the telephone cable, the wall socket or the modem port. Perform Check 1:

Check 1 Make sure telephone cable is firmly plugged into both the telephone wall socket

and the modem port of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the modem port is firmly secured to the system board of the computer.

If the malfunction remains, go to Check 3.

Check 3 The telephone cable may be damaged. Replace with a good cable. If the

malfunction remains, go to Procedure 2.

Procedure 2 Modem card connection check

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and ensure that the modem card is well connected to the system board. If the

problem persists, perform Procedure 3.

Procedure 3 Modem replacement check

The modem card or RJ-11 jack may be faulty. Try replacing them. If the problem persists, the system board may be defective or damaged. Replace the System Board with a new one following the steps in Chapter 4, Replacement Procedures.

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312 Troubleshooting Procedures

2.11 Express card Troubleshooting

START

Perform Express card test

(Procedure 1)

Do errors occur during

Ex press c ard test?

Yes

Perform Express card socket

replacement check

(Procedure 2)

Rep lace system board

END

Express card unit

is n o t fa u lty .

Figure 2-11 Express card troubleshooting process

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322 Troubleshooting Procedures

This section describes how to determine if the Express card player is functioning properly. The process is summarized in Figure 2-13. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Express card test Procedure 2: Express card socket replacement check

Procedure 1 Express card test

The Express test card contains a Express test program. Use windows application to check device can work fine or not. If an error occurs. Ensure the card in fully inserted into the socket before running the program.

If an error occurs during the Express card test, perform Procedure 2. If no error occurs, it is likely that the original PC card was faulty.

Procedure 2 Express card socket replacement check

The Express card socket may be damaged or defective, for instance the socket pins can be bent. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace the socket. If the problem persists, the system board may be defective or damaged. Replace the system board with a new one following the steps in Chapter 4.

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2.12 IEEE 1394 Troubleshooting

START

Perform IEEE 1394 device check

(Proced ure 1)

Is IEEE 1394 transmission ok?

Yes

Perform diagnostic check

(Proced ure 2)

Was an IEEE 1394 problem detected?

Yes

Perform connection and replacem ent check

(Proced ure 3)

Replace system board

IEEE 1394 port and transmission are not

faulty . C o ntin u e

troubleshooting - refer

to Figure 2.1

END

Figure 2-12 IEEE 1394 troubleshooting process

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342 Troubleshooting Procedures

To determine if the computer’s IEEE 1394 system is functioning properly, perform the

following procedures. Figure 2-14 outlines the process. Start with Procedure 1 and continue

with the other procedures as instructed.

Procedure 1: IEEE 1394 device check Procedure 2: Diagnostic check Procedure 3: Connection and replacement check

Procedure 1 IEEE 1394 device check

Connect an IEEE 1394 device to the computer’s IEEE 1394 port, then boot the computer for Windows Vista. The computer should automatically detect the 1394 device. Check whether the device can transmit data to the computer.

If the device is able to communicate with the computer, the problem may be intermittent or connections may be faulty. Go to Procedure 2.

If communication is impaired, there may be a faulty connection. Go to Procedure 3.

Procedure 2 Diagnostic check

Run the Diagnostic Program, which will automatically execute the IEEE 1394 Device check. Refer to Chapter 3. Tests and Diagnostics for more information PLS use windows application If an error is located, go to Procedure 3.

If an error does not occur, the 1394 port is functioning properly.

Procedure 3 Connection and replacement check

The transmission cable may be damaged or the connections may be loose. Perform Check 1: Check 1 Make sure the transmission cable is firmly plugged into both the IEEE 1394-

compatible device and the IEEE 1394 port of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the IEEE 1394 port is firmly secured to the system board of the

computer. If the malfunction persists, go to Check 3.

Check 3 The transmission cable may be damaged. Replace with a good cable. If the

malfunction persists, go to Check 4

Check 4 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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352 Troubleshooting Procedures

2.13 Wireless LAN Troubleshooting

START

Perform diag n o stic test

(Procedu re 1)

Was a w ireless LAN prob lem d elec ted?

Wireless L A N system is not faulty. Continue troubleshooting - refer

to Fig u r e 2 .1

Yes

Perform connector and replacement check

(Procedu re 2)

Replace wireless LAN antenna/unit

Replace system board

END

Figure 2-13 Wireless LAN troubleshooting process

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362 Troubleshooting Procedures

The wireless LAN antenna wire, wireless LAN unit or system board may each be the source

of a wireless LAN fault. Any of these components may be damaged. To determine if the

computer’s wireless LAN system is functioning properly, perform the following procedures.

Figure 2-15 outlines the process. Start with Procedure 1 and continue with the other

procedures as instructed.

Procedure 1: Diagnostic test Procedure 2: Connector and replacement check

Procedure 1 Diagnostic test

Run the Diagnostic Program, which will automatically execute the wireless LAN device check. Test and Diagnostic for more information PLS use windows application.

If an error is located, go to Procedure 2. If an error is not located, the wireless LAN system is functioning properly.

Procedure 2 Connector and replacement check

The wireless LAN antenna, wireless LAN unit or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the wireless LAN antenna is firmly connected to the Wireless

LAN module (refer to Chapter 4 for instructions) and that the wireless LAN module is securely slotted into the system board. If the problem persists, go to Check 2.

Check 2 Check that the wireless communication switch is turned to “On”, and then make

sure that the wireless communication LED on the front panel is light. If the LED is light but the wireless LAN function is still faulty, the antenna may be damaged. Replace with a new antenna following the steps in Chapter 4, Replacement Procedures. If the problem persists, or if the wireless LAN LED is not light when the wireless communication switch is turned to “On”, go to Check 3.

Check 3 The wireless LAN unit may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 4.

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372 Troubleshooting Procedures

Check 4 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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382 Troubleshooting Procedures

2.14 Camera Troubleshooting

Figure 2-14 Camera troubleshooting process

QOSMIO X300 Series Maintenance Manual

392 Troubleshooting Procedures

The Camera board or system board may be the reason of a Camera fault. Either of these two

components may be damaged. To determine if the computer’s Camera is functioning

properly, perform the following procedures. Figure 2-14 outlines the process. Start with

Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Windows application test Procedure 2: Connector and replacement check

Procedure 1 Windows application test

Run the functioning Program in windows, which will display the Camera test result. If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the

Camera system is functioning properly.

Procedure 2 Connector and replacement check

The Camera board or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the Camera board FFC is securely slotted into the system board. If

the problem persists, go to Check 2.

Check 2 The Camera board may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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402 Troubleshooting Procedures

2.15 Bluetooth Troubleshooting

ST A RT

Pr ef orm di agnosti c t est

(Procedur e 1)

Was a Bl uetoot h pr obl em

detect ?

Perf or m connect or and

r epl ac ement ch eck

(Procedur e 2)

Repl ace Bl uet ooth

antenna moudl e.

Repl ac e sy st em b oar d

Bl uetoot h i s not f aul t y.

Conti nue tr oubl eshooti ng- ref er

to Figure 2.1

END

Figure 2-15 Bluetooth troubleshooting process

QOSMIO X300 Series Maintenance Manual

412 Troubleshooting Procedures

The Bluetooth antenna wire, Bluetooth module or system board may be the reason of a

Bluetooth fault. Any of these components may be damaged. To determine if the computer’s

Bluetooth is functioning properly, perform the following procedures. Figure 2-16 outlines the

process. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic test Procedure 2: Connector and replacement check

Procedure 1 Diagnostic test

Run the Diagnostic Program, which will automatically execute the Bluetooth device check. Refer to Chapter 3. Tests and Diagnostics for more information PLS Use windows application to check device can work fine or not.

If an error is located, go to Procedure 2. If an error is not located, the Bluetooth system is functioning properly.

Procedure 2 Connector and replacement check

The Bluetooth, antenna module or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the Bluetooth antenna is firmly connected to the Bluetooth module

(refer to Chapter 4 for instructions) and that the Bluetooth FFC is securely slotted into the system board. If the problem persists, go to Check 2.

Check 2 Check that the Bluetooth communication switch is turned to “On”, then make sure

that the communication LED on the left panel is lit. If the LED is lit but the Bluetooth function is still faulty, the antenna module may be damaged. Replace with a new antenna following the steps in Chapter 4, Replacement Procedures. If the problem persists, or if the Bluetooth communication LED is not lit when the Bluetooth communication switch is turned to “On”, go to Check 3.

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422 Troubleshooting Procedures

Check 3 The Bluetooth module may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 4.

Check 4 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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432 Troubleshooting Procedures

2.16 7in 1 card Troubleshooting

START

Perform 7 in 1 CARD test

(Procedure 1)

Do errors occur during 7

IN 1 CARD test?

Yes

Perform 7 IN 1 card socket

replacement check

(Procedure 2)

Replace system board

END

7 IN 1 unit is not

faulty.

Figure 2-16 7 in 1 card troubleshooting process

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442 Troubleshooting Procedures

This section describes how to determine if the 7 IN 1 Card player is functioning properly. The process is summarized in Figure 2-16. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: 7 in 1 card test Procedure 2: 7 in1 socket replacement check

Procedure 1 7 in 1 card test

The 7 in 1 Card test PLS Use windows application to check device can work fine or not. Ensure the card in fully inserted into the socket before running the program.

If an error occurs during the 7 in 1 card test, perform Procedure 2. If no error occurs, it is likely that the original 7 in 1 card was faulty.

Procedure 2 7 in 1 Card socket replacement check

The 7 in 1 Card socket may be damaged or defective, for instance the socket pins can be bent. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace the socket. If the problem persists, the system board may be defective or damaged. Replace the system board with a new one following the steps in Chapter 4.

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2.17 HDD Troubleshooting

Figure 2-17 HDD troubleshooting process

QOSMIO X300 Series Maintenance Manual

462 Troubleshooting Procedures

The HDD or system board may be the reason of a HDD fault. Either of these two components

may be damaged. To determine if the computer’s HDD is functioning properly, perform the

following procedures. Figure 2-15 outlines the process. Start with Procedure 1 and continue

with the other procedures as instructed.

Procedure 1: Diagnostic test Procedure 2: Connector and replacement check

Procedure 1 Diagnostic test

Run the Diagnostic Program, which will automatically execute the HDD R/W test. Refer to Chapter 3, Tests and Diagnostics for more information on the program.

If an error is located, go to Procedure 2. If an error is not located, the HDD function is functioning properly.

Procedure 2 Connector and replacement check

The HDD module or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the HDD module is securely slotted into the system board. If the

problem persists, go to Check 2.

Check 2 The HDD module may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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472 Troubleshooting Procedures

2.18 CRT Troubleshooting

START

P erfo rm C R T c onnec tio n

check

(Procedure 1)

D oes replacem ent

CRT cable

function properly?

Perform CRT set check

(Procedure 2)

C RT functioning ok?

R eplace system board

R eplace C R T

cable

U se different

CRT set

C heck C R T

Port

connection

END

Figure 2-18 HDD troubleshooting process

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482 Troubleshooting Procedures

To determine if the computer’s CRT port is functioning properly, perform the following procedures. Figure 2-7 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: CRT connection check Procedure 2: CRT set check

Procedure 1 CRT connection check

The CRT cable may be damaged or the connections may be loose. Use windows application to check device can work fine or not. Perform Check 1:

Check 1 Make sure CRT cable is firmly plugged into both the CRT set and the CRT port

of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the CRT port is firmly secured to the system board of the computer. If

the malfunction remains, go to Check 3.

Check 3 The CRT cable may be damaged. Replace with a good cable. If the malfunction

remains, go to Procedure 2.

Procedure 2 CRT set check

The CRT set may be faulty. Perform Check 1: Check 1 Try using the set for CRT reception. If it does not work, the set may be damaged.

If the set does work, perform Check 2.

Check 2 Try connecting a different CRT to the computer. If the replacement CRT works,

the original set may be damaged. If the replacement set does not work the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.

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492 Troubleshooting Procedures

2.19 HDMI Troubleshooting

STAR T

Perform H DM I connection

check

(Procedure 1)

Does replacement HDMI

cable

function properly?

Pe rform HDM I s et ch ec k

(Procedure 2)

HD MI functioning ok?

Rep lace system board

Rep lace HD M I

cable

U se different

HDMI set

END

Figure 2-19 HDMI troubleshooting process

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502 Troubleshooting Procedures

To determine if the computer’s HDMI port is functioning properly, perform the following procedures. Figure 2-7 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: HDMI connection check Procedure 2: HDMI set check

Procedure 1 HDMI connection check

The HDMI cable may be damaged or the connections may be loose. Use windows application to check device can work fine or not. Perform Check 1:

Check 1 Make sure HDMI cable is firmly plugged into both the CRT set and the CRT port

of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the HDMI port is firmly secured to the system board of the computer.

If the malfunction remains, go to Check 3.

Check 3 The HDMI cable may be damaged. Replace with a good cable. If the malfunction

remains, go to Procedure 2.

Procedure 2 HDMI set check

The TV set may be faulty. Perform Check 1: Check 1 Try using the set for television reception. If it does not work, the set may be

damaged. If the set does work, perform Check 2.

Check 2 Try connecting a different television to the computer. If the replacem ent

television works, the original set may be damaged. If the replacement set does not work the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.

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2.20 SPDIF troubleshooting

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522 Troubleshooting Procedures

Figure 2-20 SPDIF troubleshooting process

The system board may be the reason of a SPDIF fault. The connector of system board may be

damaged. To determine if the computer’s SPDIF is functioning properly, perform the

following procedures. Figure 2-14 outlines the process. Start with Procedure 1 and continue

with the other procedures as instructed.

Procedure 1: windows appolication test Procedure 2: Connector and replacement check

Procedure 1 windows application test

Use windows application to check device can work fine or not. If tests and diagnostics result abnormal go to Procedure 2.. If an error is not located, the SPDIF is functioning properly.

Procedure 2 Connector and replacement check

The system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 the system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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532 Troubleshooting Procedures

2.21 MIC Troubleshooting

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542 Troubleshooting Procedures

Figure 2.21. MIC troubleshooting process

The MIC line or system board may be the reason of a MIC fault. Either of these two

components may be damaged. To determine if the computer’s MIC is functioning properly,

perform the following procedures. Figure 2-14 outlines the process. Start with Procedure 1

and continue with the other procedures as instructed.

Procedure 1: windows application test Procedure 2: Connector and replacement check

Procedure 1 windows application test

Run the functioning Program on Windows model, which will display the MIC test result. If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the MIC

module functioning is properly.

Procedure 2 Connector and replacement check

The MIC line or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the MIC line is securely slotted into the system board. If the

problem remains, go to Check 2.

Check 2 The MIC line may be damaged. Replace it with a new one following the

instructions in Chapter 4. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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552 Troubleshooting Procedures

2.22 Finger printer troubleshooting

Figure 2-22 Finger printer troubleshooting process

QOSMIO X300 Series Maintenance Manual

562 Troubleshooting Procedures

The Finger printer board or system board may be the reason of a finger printer fault. Either of

these two components may be damaged. To determine if the computer’s Finger printer is

functioning properly, perform the following procedures. Figure 2-22 outlines the process.

Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: windows application test Procedure 2: Connector and replacement check

Procedure 1 windows application test

Use windows application to check device can work fine or not .If an error is located, go to Procedure 2. If an error is not located, the Finger printer system is functioning properly. If an error is not located, the Finger printer system is functioning properly.

Procedure 2 Connector and replacement check

The Finger printer board or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks.

Check 1 Make sure that the Finger printer board FFC is securely slotted into the system

board. If the problem persists, go to Check 2.

Check 2 The Finger printer board may be damaged. Replace it with a new one following

the instructions in Chapter 4. If the problem still exists, perform Check 3.

Check 3 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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2.23 FM tuner Failure Troubleshooting

STAR T

Perform FM Tuner Antenna

connection check

(Procedure 1)

D oes replacemen t FM T un er

Antenna function properly?

Pe rfo r m F M Tu n e r S G s ettin g

check

(Procedure 2)

FM Tu ner functioning ok?

Perform FM Tuner board

Connection check

(Procedure 3)

Yes

Rep lace FM

Tuner Antenna

Use the right

settin g o n S G

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582 Troubleshooting Procedures

D oes replacem ent FM T uner

Board function properly?

R eplace system bo ard

END

Yes

R eplace FM

tu ne r b o a rd

Figure 2-23 FM tuner troubleshooting process

To determine if the computer’s FM tuner port is functioning properly, perform the following procedures. Figure 2-23 outlines the process. Start with Procedure 1 and continue as instructed.

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592 Troubleshooting Procedures

Procedure 1: FM Tuner Antenna connection check Procedure 2: FM Tuner SG setting check Procedure 3: FM Tuner board connection check

Procedure 1 FM tuner Antenna connection check

Use windows application to check device can work fine or not .If an error is located .The FM Tuner Antenna may be damaged or the connections may be loose. Perform Check 1:

Check 1 Make sure FM Tuner Antenna is firmly plugged into FM Tuner port of the

computer. If the Antenna is connected correctly, go to Check 2.

Check 2 Try connecting a different FM Tuner Antenna to the computer. If the replacement

FM Tuner Antenna works, the original set may be damaged. If the replacement set does not work the FM Tuner SG setting may be incorrect, Go to Procedure 2

Procedure 2 FM Tuner SG setting check

The FM Tuner SG setting may be faulty. Perform Check 1: Check 1 Check the FM Tuner SG setting was right or wrong, if right; go to check 2, if

wrong. Correct it and re-test. If fail symptom still exist, go to check 2.

Check 2 Try connecting a different FM tuner SG to the computer. If the replacement FM

tuner SG works, the original set may be damaged. If the replacement set does not work the FM Tuner board may be damaged. Go to Procedure 3.

Procedure 3 FM Tuner board connection check

The FM Tuner board may be damaged or the connections may be loose. Perform Check 1: Check 1 Make sure FM Tuner board FFC is firmly plugged into the system board. If the

FFC is connected correctly, go to Check 2.

Check 2 Try connecting a different FM Tuner board to the computer. If the replacement

FM Tuner board works, the original FM Tuner Board may be damaged. If the replacement FM Tuner board does not work the System board may be damaged. Replace it with a new one following the instructions in Chapter 4.

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2.24 E-SATA Troubleshooting

START

Perform E -S A T A d evic e che ck

(Procedu re 1 )

Is E-SATA transmission ok?

Yes

Perform diag no stic chec k

(Procedu re 2 )

Was an E-SATA problem detected?

Yes

Perform connection and replacement check

(Procedu re 3 )

Replace system boa rd

E-SATA port and

transmission are not

faulty . C o n tin u e

troubleshoo ting - refe r

to Figure 2.1

END

Figure 2-24 E-SATA troubleshooting process

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612 Troubleshooting Procedures

To determine if the computer’s E-SATA system is functioning properly, perform the

following procedures. Figure 2-24 outlines the process. Start with Procedure 1 and continue

with the other procedures as instructed.

Procedure 1: E-SATA device check Procedure 2: windows application check Procedure 3: Connection and replacement check

Procedure 1 E-SATA device check

Connect an E-SATA device to the computer’s E-SATA port, then boot the computer for Windows Vista. The computer should automatically detect the E-SATA device. Check whether the device can transmit data to the computer.

If the device is able to communicate with the computer, the problem may be intermittent or connections may be faulty. Go to Procedure 2.

If communication is impaired, there may be a faulty connection. Go to Procedure 3.

Procedure 2 windows application check

Run the Diagnostic Program, which will automatically execute the E-SATA port test for transmission, Tests and Diagnostics for more information on how to run the program.

If an error is located, go to Procedure 3. If an error does not occur, the E-SATA port is functioning properly.

Procedure 3 Connection and replacement check

The transmission cable may be damaged or the connections may be loose. Perform Check 1: Check 1 Make sure the transmission cable is firmly plugged into both the E-SATA -

compatible device and the E-SATA port of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the E-SATA port is firmly secured to the system board of the

computer. If the malfunction persists, go to Check 3.

Check 3 The transmission cable may be damaged. Replace with a good cable. If the

malfunction persists, go to Check 4

Check 4 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4.

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622 Troubleshooting Procedures

2.25UWB Troubleshooting

STAR T

Perform UW B Antenna

connection check

(Procedure 1)

D oes replacem ent U WB

Antenna function properly?

P erf or m U W B S G se ttin g

check

(Procedure 2)

UW B functioning ok?

Perform UW B M odule

Connection check

(Procedure 3)

Does replacem ent UW B

M odule function properly?

Yes

Rep lace UW B

Antenna

Use the right

settin g o n S G

Rep lace UW B

M odule

Rep lace system bo ard

END

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632 Troubleshooting Procedures

Figure 2-27 UWB troubleshooting process

To determine if the computer’s UWB is functioning properly, perform the following procedures. Figure 2-27 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: UWB Antenna connection check Procedure 2: UWB SG setting check Procedure 3: UWB Module connection check

Procedure 1 UWB Antenna connection check

Use windows application to check device can work fine or not. If an error is located, make sure The UWB Antenna may be damaged or the connections may be loose. Perform Check 1:

Check 1 Make sure UWB Antenna is firmly plugged into UWB module of the computer. If

the antenna is connected correctly, go to Check 2.

Check 2 Try connecting a different UWB Antenna to the computer. If the replacement

UWB Antenna works, the original Antenna may be damaged. If the replacement Antenna does not work the UWB SG setting may be wrong. Go to Procedure 2.

Procedure 2 UWB SG setting check

The UWB SG setting may be faulty. Perform Check 1: Check 1 Check the UWB SG Setting was right or wrong, if right; go to check 2, if wrong.

Correct it and re-test. If fail symptom still exist, go to check2

Check 2 Try connecting a different UWB SG to the computer. If the replacement UWB SG

works, the original SG may be damaged. If the replacement set does not work the UWB module may be damaged. Go to Procedure 3.

Procedure 3 UWB Module connection check

The UWB Module connect may be faulty. Perform Check 1: Check 1 Check the UWB Module is firmly plugged into system board, if connection was

correctly, go to check 2.

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642 Troubleshooting Procedures

Check 2 Try connecting a different UWB Module to the computer. If the replacement

UWB Module works, the original Module may be damaged. If the replacement Module does not work the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.

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652 Troubleshooting Procedures

2.26 Display port Troubleshooting

STAR T

Perform D isplay portconnection check(Procedure 1)

Does replacem ent Display port cable function properly?

Perform D isplay port set check

(Procedure 2)

Display port functioning ok?

Rep lace system bo ard

Rep lace Display port cable

U se different D is p lay p o rt se t

END

Figure 2-19 Display port troubleshooting process

QOSMIO X300 Series Maintenance Manual

662 Troubleshooting Procedures

To determine if the computer’s Display port is functioning properly, perform the following procedures. Figure 2-7 outlines the process. Start with Procedure 1 and continue as instructed.

Procedure 1: Display port connection check Procedure 2: Display port set check

Procedure 1 Display port connection check

The TV cable may be damaged or the connections may be loose. Perform Check 1: Check 1 Make sure Display port cable is firmly plugged into both the CRT set and the TV

port of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the Display port is firmly secured to the system board of the computer.

If the malfunction remains, go to Check 3.

Check 3 The Display port cable may be damaged. Replace with a good cable. If the

malfunction remains, go to Procedure 2.

Procedure 2 Display port set check

The TV set may be faulty. Perform Check 1: Check 1 Try using the set for television reception. If it does not work, the set may be

damaged. If the set does work, perform Check 2.

Check 2 Try connecting a different television to the computer. If the replacem ent

television works, the original set may be damaged. If the replacement set does not work the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.

QOSMIO X300 Series Maintenance Manual

3. Tests and Diagnostics

Chapter 3 Tests and Diagnostics

3. Tests and Diagnostics

3.1 The Diagnostic Test ............................................................................................................3

3.2 Executing the Diagnostic Test.............................................................................................4

3.3 Display Configuration ........................................................................................................9

3.4 Beep sound Test ................................................................................................................10

3.5 Fan ON/OFF Test..............................................................................................................11

3.6 Main Battery Charge Test .................................................................................................11

3.7 FDD Test.......................................................................................................................…12

3.8 Computrace Test................................................................................................................13

3.9 Keyboard Test ...................................................................................................................15

3.10 Mouse (Pad) Test ..............................................................................................................17

3.11 LCD Pixels Mode Test......................................................................................................18

3.12 Magnetic switch Test ........................................................................................................19

3.13 LAN Test...........................................................................................................................20

3.14 RTC Test ...........................................................................................................................23

3.15 Read 1394 GUID...............................................................................................................24

3.16 Speaker EQ Check…………...………….…….……………..……………...…….......... 25

3.17 Button Test…………..……………………….………….……………….….….……….26

3.18 Memory Test …….. ……………….………………………..……………………........26

3.19 1st HDD Test ……………………………....…………….……………....….…………..27

3.20 2nd HDD Test ……………………………....…………….……………....….…………..31

3.21 RDMI Test ………………...………………………….………………...…..……………33

3.22 WDMI Test …………….…………………………….…………….…....….…………33

3.23 Memory read and write test……………………………………………………………….35

Toshiba qosmio x300 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Maintenance Manual

SAFETY PRECAUTIONS

Conventions

Acronyms

Keys

Key operation

User input

The display

Chapter 1 Hardware Overview

Chapter 2 Troubleshooting Procedures

Chapter 3 Tests and Diagnostics

Chapter 4 Replacement Procedures

Appendices

Chapter 1 Hardware Overview

1.1 Features

1.2 2.5-inch HDD

1.3 DVD Super Multi (+-R Double Layer)

1.4 Power Supply

1.5 Batteries

1.5.1 Main Battery

1.5.2 Battery Charging Control

1.5.3 RTC Battery

Chapter 2 Contents

2.1 Troubleshooting Introduction

2.2 Troubleshooting Flowchart

2.3 Power Supply Troubleshooting

2.4 Display Troubleshooting

2.5 Keyboard Troubleshooting

2.6 External USB Devices Troubleshooting

2.7 TouchPad Troubleshooting

2.8 Speaker Troubleshooting

2.9 Optical Drive Troubleshooting

2.10 Modem Troubleshooting

2.11 Express card Troubleshooting

2.12 IEEE 1394 Troubleshooting

2.13 Wireless LAN Troubleshooting

2.14 Camera Troubleshooting

2.15 Bluetooth Troubleshooting

2.17 HDD Troubleshooting

2.18 CRT Troubleshooting

2.19 HDMI Troubleshooting

2.23 FM tuner Failure Troubleshooting

2.24 E-SATA Troubleshooting

2.25UWB Troubleshooting

2.26 Display port Troubleshooting

Contents