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P000233790
User Manual
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Toshiba P000233790, PCX 5000 User Manual

PCX5000
Wireless Cable Modem Gateway Owner’s Manual
1
Warning:
This product may not be exported outside the US and Canada without US Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Product and company names in this Owner’s manual are trademarks or trade names of their respective companies.
Copyright 200 2, Toshiba Corporation. All rights reserved. This manual may not be reproduced, in part or in whole, without the permission of Toshiba Corporation. The content of this manual is subject to change without notice in the future. Toshiba Corporation assumes no liability for damages resulting from the use of this product or the information contained in this manual.
Table of Contents
Introduction ..................................................................................................................................4
Features.................................................................................................................................... 4
System Requirements ............................................................................................................... 4
Contact Information ................................................................................................................... 4
Important Rules for Safe Operation.............................................................................................5
Installation ................................................................................................................................. 5
Use and Maintenance................................................................................................................ 6
Service ...................................................................................................................................... 6
Overview .......................................................................................................................................7
How does the PCX5000 work? .................................................................................................. 7
How does the PCX5000 connect to a computer?....................................................................... 7
How does the PCX5000 differ from a stand-alone DOCSIS cable modem? ...............................7
What is DOCSIS?......................................................................................................................7
Getting Started.............................................................................................................................8
Contacting your Cable Provider.................................................................................................8
Package Contents for the PCX5000 Wireless Cable Modem Gateway......................................8
PCX5000 Front and Rear View.................................................................................................. 9
CD-ROM Contents..................................................................................................................10
Viewing the Owner's Manual ................................................................................................... 10
Setting Up Your PCX5000 and Computers...............................................................................11
Installing the PCX5000.............................................................................................................11
Mounting the PCX5000 on a Wall............................................................................................ 13
Configuring Your Computers .....................................................................................................14
Installing the Ethernet Connections.........................................................................................14
Installing the USB Drivers........................................................................................................ 15
Configuring the Computer for Wireless Operation.................................................................... 16
Windows Network Configuration.............................................................................................. 17
Network Configuration for Windows 98SE and Windows Me: ...............................................17
Network Configuration for Windows 2000:............................................................................18
Network Configuration for Windows XP: ...............................................................................19
Macintosh Ethernet and Wireless Network Configuration......................................................... 20
Macintosh OS 9 Configuration..............................................................................................20
Macintosh OS X Configuration..............................................................................................22
Configuring the PCX5000 Gateway...........................................................................................23
The PCX5000 Administration Pages........................................................................................ 25
PCX5000 Wireless Configuration............................................................................................34
SofaWare Advanced Security Features...................................................................................37
Appendix.....................................................................................................................................43
Frequently Asked Questions.................................................................................................... 43
LED Diagnostics...................................................................................................................... 47
Specifications..........................................................................................................................48
Regulatory............................................................................................................................... 49
Glossary.................................................................................................................................. 50
STANDARD LIMITED WARR ANTY......................................................................................... 52
End-User License Agreement.................................................................................................. 53
3
Introduction
Congratulations on your new purchase!
Your new Toshiba DOCSIS Wireless Cable Modem Gateway will provide you with high-speed access to the Internet through your cable TV (CATV) network, allowing you to access your favorite sites at a fraction of the time it takes traditional telephone modems. In addition, your service will be always connected and Internet access may be shared with multiple computers. Those two features give you the information you want, when you want it, and your telephone line is kept free.
The PCX5000 is one product that contains a Cable Modem, Router/Hub, Firewall and Wireless Access Point. The integration of all these devices allows you to install a secure home computer network at a minimal cost and effort.
Features
• DOCSIS Certified Cable Modem
• Ethernet Switch with four 10/100 BaseT interfaces
• 802.11b Wireless interface with:
• Built-in antenna
• 64 and 128 bit encryption
• USB Interface for Microsoft Windows 98SE, 2000, Me and XP
• Built-in Configurable Firewall and Router with:
• Network Address Translation (NAT)
• Stateful Packet Inspection
• DMZ Support
• Pin-hole Functionality for Networked Applications
• DHCP Server for up to 25 Clients
• Embedded HTTP Management and Administration Interface
• Compatible with Microsoft Windows 98SE, 2000, Me and XP; MAC OS 9 and OS X
• Free Technical Support
• 3 Year Limited Warranty
System Requirements
• 100-120V 50/60Hz AC Power Source
• Microsoft Windows 98SE, 2000, Me and XP; MAC OS 9 or OS X based computer(s)
• A CD ROM Drive in one computer with a 10/100 Ethernet or USB Interface
• One of the following in each networked computer:
• 10/100 Ethernet Interface
• USB Interface (Windows OS only)
• 802.11b Wireless Interface
Contact Information
Support Information Phone: (949) 583-3223 Fax: (949) 583-3597 Web: http://toshibacablemodems.buscom.net/form_techsetup.html
Sales Information Phone: (949) 461-4840email: cablesales@networks.toshiba.com
Web Page
http://networks.toshiba.com
Important Rules for Safe Operation
In addition to the careful attention devoted to quality standards in the manufacture of your Toshiba PCX5000, safety is a major factor in the design of every product. However, safety is your responsibility, as well. This section lists important information that will help assure your enjoyment and proper use of the PCX5000 and accessory equipment. Please read it carefully before operating and using your modem.
Installation
Read and Follow Instructions - You should read all the safety and operating instructions before operating the modem. Follow all operating instructions. Retain Instructions - You should save all the safety and operating instructions for your future reference.
Heed Warnings - Comply with all warnings on the PCX5000 and in the operating instructions. Use the Recommended AC Adapter - You must use the adapter that comes with your Toshiba
PCX5000. Check Power Sources – The AC adapter for your Toshiba PCX5000 must be used with a AC100V-120V 50Hz/60Hz supply outlet. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Be Careful of Overloading - Do not overload wall outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service technician. Protect Power Cords - Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where the power cord attaches to the PCX5000. Check Ventilation - Slots and openings in the enclosure are provided for ventilation to ensure reliable operation of the PCX5000 and to protect it from overheating. Do not block or cover these openings. Never block these openings by placing the PCX5000 on a bed, sofa, rug, or other similar surface. Never place the PCX5000 near or over a radiator or heat register, or any other heat source (including amplifiers). Do not place the PCX5000 in a built-in installation, such as a bookcase or equipment rack, unless you provide proper ventilation. Do Not Use Accessories - Do not use attachments, unless they are recommended by Toshiba, as they may cause electrical or fire hazards. Do Not Use Near Water - Do not use the PCX5000 near water - for example, near a bathtub, sink or laundry tub, in a wet basement or near a swimming pool. Do Not Place Near a High Temperature Source – Do not use the PCX5000 near a source of heat such as a kitchen range, a fireplace or a radiator. Use Caution in Mounting the PCX5000 - Do not place the PCX5000 on an unstable surface. The PCX5000 may fall, causing serious injury to a child or adult, as well as serious damage to the PCX5000. Use Care when Mounting on the wall - When mounting the modem to the wall, take extra precautions to assure the modem is mounted securely. If the modem is not mounted securely, and the modem falls, it may cause serious injury to a child or adult, as well as serious damage to the PCX5000. Do Not Use Near Medical Equipment – Do not operate the modem near equipment that is susceptible to electrical interference, or is used for medical purposes. Do not use the modem near a pacemaker or a patient care area in the hospital. Ground the Cable Systems – Be sure that the outside cable system is grounded to provide some protection against voltage surges and built-up static charges. Section 810 of the national Electric Code, ANSI/NFPA No. 70-1984 (Section 54 of the Canadian Electrical Code, Part 1) provides information with respect to proper grounding of the cable systems.
Important Information!
• Do not disconnect the RF cable from your PCX5000 while the power to your modem is on.
• Wait at least 10 seconds between disconnecting and reconnecting the PCX5000 with the
AC power adapter.
• Unplug the PCX5000 from the wall outlet carefully, as the AC adapter may be hot.
Use and Maintenance
Unplug Power Before Cleaning - Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Keep Objects Out of Openings - Never push objects of any kind into the PCX5000 through openings such as the ventilation holes, as they may touch high voltage circuits and "short-out" parts, which could result in a fire or electric shock. Never spill liquid on the PCX5000. Protect From Lightning – Unplug the PCX5000 during a lightning storm, or when leaving it unattended and unused for a long period. Remove the power adapter from the wall outlet, and disconnect the cable system. This will prevent damage to the PCX5000 due to lightning and power line surges. Take care not to touch the metal portion of PCX5000 or cables in a lightning storm.
Service
Do Not Remove Covers - Do not attempt to service the PCX5000 yourself, as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel. Removing the cover will VOID your warranty.
Refer Servicing to Qualified Service Personnel under the Conditions Listed Below
• If the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the PCX5000.
• If the PCX5000 has been exposed to rain or water.
• If the PCX5000 does not operate normally as per the operating instructions.
• If the PCX5000 has been dropped or the case has been damaged.
• When the PCX5000 exhibits a distinct change in operation, such as the inability to complete its
self-test. Require Safety Check - Upon completion of any service or repairs to the PCX5000, ask the service technician to perform the recommended safety checks to verify that the PCX5000 is in a safe operating condition.
Security Precautions
The PCX5000 provides your home network with the highest level of security. However, no product can provide you with absolute protection against a determined effort to break into your system. We recommend using additional security precautions, such as encrypting files and folders to protect highly valuable or sensitive information.
Range of Wireless Communication
The range of the wireless signal may vary according to the actual radio conditions at the location where the wireless LAN product is installed. The range of wireless devices may be affected by metal surfaces and high-density materials such as concrete walls. Range is also impacted due to “obstacles” in the signal path of the radio that may either absorb or reflect the radio signal.
Overview
The PCX5000 provides you with high-speed data communications over the television cable network by following the widely accepted DOCSIS standard. This standard, as defined by CableLabs™, offers a combination of high performance and interoperability among all major cable system operators in North America.
How does the PCX5000 work?
Digital signals are represented by high and low electrical voltage levels. The speed of how fast these levels can switch and still be transmitted is determined by the "bandwidth" of the transmission system. The pair of wires used in a telephone connection has a greatly limited bandw idth because of their electrical characteristics. When a device called a modem is connected between the computer output and the phone line, it generates an electrical wave whose strength and phase change in step with the highs and lows of the computer's digital output. It is because of the "smoothness" of the resultant signal that a higher data rate can be transmitted.
How does the PCX5000 connect to a computer?
The 10/100 Ethernet connection, USB connection and 802.11b wireless connection used in this device are emerging as the most popular means of networking computers together and to the Internet.
How does the PCX5000 differ from a stand-alone DOCSIS cable modem?
The standalone cable modem is designed to connect one computer. The PCX5000 is designed to connect multiple computers using 10/100 Ethernet, USB and 802.11b wireless interface. For standalone cable modems, you typically need to purchase an additional networking device called a router to connect more than one computer to the cable modem. With the PCX5000, all of your computers can share your high-speed connection.
The PCX5000 also includes advance security features such as a Stateful Inspection firewall that can protect your personal information and your equipment from malicious damage by hackers. The PCX5000 Stateful Inspection firewall is intelligent enough to know what applications should be allowed to access your network, and those that should be excluded.
What is DOCSIS?
Data Over Cable Service Interface Specifications. DOCSIS defines interface requirements for cable
modems involved in high-speed data distribution over a cable television network. On November 17, 1997, Cable Television Laboratories, Inc. (CableLabs) and its members established a formal path of certification for cable modem equipment suppliers to obtain an interoperability seal for their products based on the DOCSIS specification. This certification process provides cable modem equipment suppliers with a fast, market-oriented method for attaining cable industry acknowledgment of compliance with DOCSIS.
Getting Started
Contacting your Cable Provider.
Please keep in mind that you will need to notify your cable internet provider before using the new Toshiba PCX5000, even if you have a cable modem that is currently functioning with your computer.
Package Contents for the PCX5000 Wireless Cable Modem Gateway
Make sure that you have received the following items. Contact your dealer immediately if any item is missing or damaged,
l One Toshiba PCX5000 Wireless Cable Modem Gateway l One 10/100BaseT LAN Cable (6 feet) l One USB Cable (5 feet) l One AC Power Adapter l One CD-ROM containing: l One Quick Start Guide l One Warranty Statement
the
parameters to factory
5V 2.4A
PCX5000 Front and Rear View
Indicators for 10/100Base-T interface
Indicator for Wireless LAN interface
Indicator for USB interface
Indicator for TEST function
Indicator for Cable interface
Power indicator
Front View (figure 1)
10/100Base-T interface connectors ports 1 through 4
RESET Switch Note: This switch is used to re-set PCX5000 default values.
Rear View (figure 2)
Connector for an 802.11b external antenna
Note: The external antenna is optional.
TV coax cable input connector
USB interface connector type ‘B’
DC IN
Power connector
CD-ROM Contents
The included CD-ROM contains:
• Owner's Manual (PDF)
• USB Drivers for Windows 98SE, 2000, Me and XP
• Acrobat(R)ReaderTM Software
This CD-ROM is readable by Windows and Macintosh computers.
Important Information!
DO NOT insert this CD-ROM into a music CD player, as that may cause damage to your ears or the music CD player.
Viewing the Owner's Manual
This owner’s manual is in the PDF format. To view this manual, perform the following steps:
1. Insert the CD-ROM into your computer’s CD drive.
2. Open the file “PCX5000.pdf” in the folder “ \Manual”.
3. The Adobe Acrobat®Reader™ Software should launch automatically. The Acrobat Reader must
already be installed on your computer.
Setting Up Your PCX5000 and Computers
The steps for connecting your PCX5000 to your home computer network are as follows:
1. Install the PCX5000 in your cable TV and home computer network.
2. Configure your computers’ Ethernet, USB or wireless interfaces.
3. Configure your computers’ TCP/IP network settings.
4. Configure the PCX5000 for operating in your environment.
Installing the PCX5000
To avoid overheating problems, do not place any objects on top of the PCX5000. Do not block the ventilation holes on the top of the unit. The top of the unit should be at least four inches from any obstruction.
Connect the PCX5000 using the following steps, referring to figure 3.
1. Turn off the TV and computer.
2. Connect the cable TV coax cable to the input connector of a signal splitter.
3. Connect a coaxial cable from one of the output connectors of the splitter to the input connector of the television set.
4. Connect a coaxial cable from the other output connector of the splitter to the cable TV coax input connector (marked “RF”) on the PCX5000 rear panel.
5. Connect the 10/100 Ethernet and/or USB cable(s) from your computer(s) to the 10/100 Ethernet and/or USB connector(s) on the PCX5000 rear panel. You can use any combination of the following three ways to connect your computer(s) to the PCX5000.
• Ethernet (up to four computers directly connected)
• USB (one computer)
• Wireless (up to 126 computers)
6. Connect the AC power adapter to the DC IN 5V 2.4A jack on the PCX5000 rear panel. Then plug in the AC power adapter to the wall electrical outlet.
Cable TV
Coax
Splitter
PCX5000 Cable Modem
4 3 2 1
10/100
Ethernet
Connection
USB
RESET
USB
Connection
RF
DC IN
5V 2.4A
802.11b
Wireless
Connection
AC Adapter
Television
PCX5000 to Computer Connection (figure 3)
Once the AC adapter is connected to the modem, the power indicator LED on the PCX5000 front panel will light. The PCX5000 will start operating once power is connected. No additional operator intervention is required. The PCX5000 will perform its self-test, and then automatically find the data channel and register itself on the cable provider’s system. The front panel indicators (LEDs) show that the PCX5000 is operating properly when they are in the following condition (refer to figure 4):
PCX5000 Front Panel (figure 4)
POWER – On CABLE – On TEST – Off USB – On or flashing when USB is connected, Off when USB is not connected. WLAN – Flashing when 802.11b wireless data is transmitted/received , Off when
wireless is not active.
100Mbps[1-4] – (Left LED) On when 100BaseT Ethernet is connected, Off when 10BaseT
is connected or no connection.
Link/Act[1-4] – (Right LED) On or flashing when Ethernet is connected, Off when Ethernet
is not connected.
If the PCX5000 front panel LEDs are not operating as described by the notes above, you may refer to the “Diagnostics LEDs” section in the appendix of this manual for more information.
If the PCX5000 appears to be operating correctly, you may now proceed to the next step.
7. If you are using the USB interface, install the USB driver following the instructions described in the “Installing the USB Drivers” section of this manual before proceeding to the “Windows Network Configuration” sections.
If you are connecting to the PCX5000 via the Ethernet connections, and already have the Ethernet hardware configured on your computers, you may power up your computers and proceed to the “Windows Network Configuration” or “Macintosh Ethernet and Wireless Network Configuration” section.
If you plan to use a wireless connection, please refer to “PCX5000 Wireless Configuration” sections of this manual before proceeding to the section, “Windows Network Configuration” or “Macintosh Ethernet and Wireless Network Configuration” section..
8. Once you have completed these steps, you should be able to connect to the Internet at high speed. If you are still having problems making your connection, please refer to the Q&A section at the end of this owner’s manual.
Mounting the PCX5000 on a W all
You may hang the PCX5000 on a wall with two mounting screws. Pick a site on the wall while noting the following:
• Position the unit where it is easy to see the LEDs.
• Select a place where the AC power adapter may rest on a flat surface. Do not allow the AC
adapter to hang from the cord!
Position the mounting screws as follows, referring to figure 5 below:
• Place the screws level with each other at a distance of 4-3/4 inches.
• Leave the head of screw rising 3/16’s of an inch out of the wall
• Mount the PCX5000 on the screws.
Note: Wall mounting hardware is not included with the PCX5000. Please select screws and anchors suitable for the wall.
Take extra precautions to mount the PCX5000 securely. If the PCX5000 is not mounted securely and falls, serious harm or damage may result.
!!!CAUTION!!!
PCX5000 Mounting Diagram (figure 5)
Place the AC power adapter on a flat surface like a table.
Configuring Your Computers
The following sections describe the typical steps needed to configure your computer network to communicate with the PCX5000. These procedures apply to all of the interfaces (Ethernet, USB, and wireless) which you will connect to the PCX5000.
Examples of the network configuration steps for Windows 98SE, Me, 2000 and XP are explained with screen shots in the “Windows Network Configuration” section. Macintosh configurations for OS 9 and OS X are explained in the “Macintosh Ethernet and Wireless Network Configuration” section. These procedures instruct you on how to set up your computer to obtain an IP address automatically.
Before proceeding to the network setting section for your Windows or Macintosh computer, please verify you have correctly installed and configured the networking interfaces for Ethernet, USB or wireless 802.11b. Macintosh users please note that the PCX5000 does not support a USB connection for the Macintosh computer. Macintosh users must use an Ethernet or wireless (AirPort) connection.
Installing the Ethernet Connections
The PCX5000 has four 10/100 Ethernet ports that can be used to connect directly to a total of four computers. Each port can be shared with more than one computer by connecting an Ethernet hub or switch in between the PCX5000 and multiple computers. Each computer must have an Ethernet port or card to connect directly or indirectly to the PCX5000.
Note that the PCX5000 is a stand-alone device and requires no special Ethernet driver to be installed on your computers.
Your computer may already be configured with a built-in Ethernet port, or you may need to use an add-in card. In either case, verify your Ethernet port is working correctly and your computer is correctly configured for the TCP/IP protocol. Follow the instructions in the “Windows Network Configuration” section for your operating system. If you do not have an entry for an Ethernet adapter or TCP/IP protocol in the “Network” panel window, refer to your computer or Ethernet card adapter documentation. You may need to reinstall your Ethernet adapter card, drivers and TCP/IP protocol.
Macintosh users should refer to the “Macintosh Ethernet and Wireless Network Configuration ” section to configure their network settings.
Once you have completed the network settings for your computer, you should be able to access the Internet at high speed with the Ethernet interface. If you are still having problems making a connection, please refer to the Frequently Asked Questions section in the appendix at the end of this owner’s manual.
Installing the USB Drivers
If you are using the USB (Universal Serial Bus) interface to connect the PCX5000 to your Windows PC via the USB, you must install the "USB Driver" in your computer. The USB Driver for your operating system is located in the CD-ROM shipped with the PCX5000.
Please note that these USB Drivers only support a computer running Microsoft Windows 98SE, 2000, Me and XP. These drivers are not supported on the following operating systems: Windows 98 First Edition; Windows 95 or any earlier version of Microsoft Windows or DOS OS; Macintosh; Unix/Linux; and IBM OS/2.
Before installing and using these drivers, please be sure to read the "End-User License Agreement" which is enclosed in appendix of this owner’s manual. You will be deemed to agree to this agreement if you use these drivers.
Preparation
1. Confirm the PCX5000 is ready by verifying the status panel LEDs. (See "PCX5000 Front Panel -
figure 4")
2. Insert the USB Drivers CD-ROM into your CD-ROM drive.
3. Plug the “Type B” end of the USB cable into the back of the PCX5000.
4. Plug the “Type A” end of the USB cable into the USB port of your computer.
5. Turn on your computer.
Installing the USB Drivers
After following the instructions described in "Preparation" on this page, your Windows PC should finish its boot process and display a window identifying the PCX5000 as a new device and requesting its driver.
In general, follow these steps for installing the USB drivers.
1. Select “Search for the Best Driver” for your device" and click “Next”.
2. Select "CD-ROM drive" and click "Next".
3. Windows should then begin installation.
4. Click "Finish" to complete the installation. The following is an example for Windows 2000. Windows 98SE, Me and XP operating systems
should operate in the same way.
Windows 2000 USB Driver Installation Example
Step 1: Shortly after restarting your computer, you should see the following pop-up window:
Step 2: After a few seconds, the Found New Hardware Wizard will prompt you through the driver install process. Press the “Next” button. The next set of windows will prompt you to specify the location of the driver. Select “Search for a suitable driver for my device (recommended)”, press “Next” and then select “CD-ROM drives” for the driver location.
Step 3: Windows will search the CD-ROM drive for the USB driver. When it has found the driver, it will prompt you to go ahead with the installation. Press the “Next” button again.
Step 4: The process will repeat for installing the “Toshiba PCX5000 Cable Modem networking support”. When the installation is complete, you should see the following window on the left:
Step 5: Press the “Finish” button. Your may now proceed to the “Windows Networking
Configuration” section.
Important Information!
If you have trouble installing the USB drivers for your new PCX5000, you may have inadvertently installed the USB Composite Device Driver that Windows 98SE automatically loads. To correct this problem, please execute the following instructions:
USB Composite Driver Removal
1. Make sure that the USB cable is plugged into your computer.
2. Restart your computer.
3. At the Windows desktop, click on the “Start” button; select "Settings" and then "Control Panel".
4. From inside the "Control Panel", choose "System".
5. Choose the tab on the top of the screen for "Device Manager".
6. Click the "+" next to "Universal Serial Bus Controllers".
7. Click "USB Composite Device" to select it and choose "Remove".
8. Once the USB Composite Device is removed, restart your computer and follow the instructions
starting with the “Preparation” section of this page.
Configuring the Computer for Wireless Operation
Please refer to the specific configuration instructions included with your wireless device for installation instruction. Wireless device must be 802.11b(Wi-Fi) compliant to be used with the PCX5000. These devices can be a PCI card, a PCMCIA card, or USB-based wireless access device.
The default settings for your wireless device to communicate with the PCX5000 are as follows.
Wireless: Enabled or On Wireless Network Name (also called the ESSID): PCX5000 Encryption: Disabled Channel: 6 Mode: Infrastructure
Your wireless device may have more settings. Refer to your device documentation for the default settings and configure up your wireless device appropriately.
Detailed instructions for the Macintosh AirPort wireless card are provided in the “Macintosh Ethernet and Wireless Network Configuration” section of this manual.
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