Toshiba NVS32-X, NVS8-X, NVS16-X User Manual

NVS

Network Video Recorder

User Manual

model no.

NVS8-X NVS16-X NVS32-X

Please carefully read these instructions before using this product. Save this manual for future use.

Surveillix™ NVS

User Manual

Manual Edition 29103AB –MAY 2009

Printed in USA

No part of this documentation may be r eproduced in any means, electronic or mechanical, for any p urpose, except as expressed in the Software License Agreement. Toshiba shall not be liable for technical or editorial errors or omissions contained h erein. The information in this document is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF TOSHIBA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER IN AN ACTION OR CONTRACT OR TORT, INCLUDING NEGLIGENCE.

This software and documentation are copy righted. All ot her ri ghts, inclu ding own ership of the s oftware, are reserved t o DVR Support Ce nter. TOS HIBA , and Surveillix are registered trademarks of TOSHIBA CORPORATION in the Unite d States and elsewhere; Windows, and Windows XP Emb edded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.

The following words and symbols mark special messages throughout this guide:

WARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

iii

LIMITED WARRANTY

DIGITAL VIDEO RECORDER

The Imaging Systems Division of Toshiba America Informati on Systems, Inc. (“ISD”) makes the following limited warranties. These

limited warranties extend to the Original End-User (“You[r]”).

Limited Two (2) Year Warranty of Labor and Parts

The Imaging Systems Division of Toshiba America Information Systems warrants this product and parts against defects in material or

workmanship for a period of two years from the date of original retail purchase by the end-user. During this period, ISD will repair or replace a defective product or part with a new or refurbished item. The user must deliver the entire product to the Surveillix DVR Repair Facility. The user is responsible for all transportation and insurance charges for the product to the DVR Repair Facility. ISD reserves the right to substitute Factory Refurbished Parts and / or Factory Refurbished Product in place of those in need of repair.

Step-by-step Procedures – How to Obtain Warranty Service [1] Verify operation of the unit by checking the instruction manual and web site for the latest updates at

www.toshibasecurity.com

[2] If there is a defect in material or workmanship, contact the Surveillix DVR Support Center at (877) 855-1349 [877-855-1-FIX] to speak to

a technical support representative and schedule service. [3] Arrange for delivery of the product to the Surveillix DVR Repair Facility. Products must be insured and securely packed, preferably in the

original shipping carton. A letter explaining the defect and a copy of the bill of sale or other proof of purchase must be enclosed with a complete return street address and daytime telephone number. The Tracking Number should also be indicated on your documents. Charges for transportation and insurance must be prepaid by the end-user.

Critical Use Disclaimer

The product is not designed for any “critical applications.” “Critical applications” means life support systems, exhaust or smoke extraction applications, medical applications, commercial aviation, mass transit applications, military applications, homeland security applications, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage. Accordingly, Toshiba disclaims any and all liability arising out of the use of the product in any critical applications.

Your Responsibilities The above warranty is subject to the following conditions: [1] You must retain the bill of sale or provide other proof of purchase. [2] You must schedule service within thirty days after you discover a defective product or part. [3] All warranty servicing of this product must be made by the Surveillix DVR Repair Facility. [4] The warranty extends to defects in material or workmanship as limited above, and not to any products or parts that have been lost or

discarded by user. The warranty does not cover damage caused by misuse, accident, improper installation, improper maintenance, or use in violation of instructions furnished by ISD. The warranty does not extend to units which have been altered or modified without authorization of ISD, or to damage to products or parts thereof which have had the serial number removed, altered defaced or rendered illegible.

ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCTS OR PARTS. IN NO EVENT SHALL ISD BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL D AMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply.

No person, agent, distributor, dealer, service station or company is authorized to change, modify or extend the terms of these warranties in any manner whatsoever. The time within which an action m ust be commenced to enforce any obligation of ISD arising under this warranty or under any statute, or law of the United States or an y state ther eof, is her eby limited to one year from the date you discover or should have disco vered, the defect. This limitation does not appl y to implied warranties arising under state law. Some states do not permit limita tion of the time within which you may bring a n action beyond the limits provided by state law so the above provision ma y not apply to user. This w arranty gi ves the user specifi c legal righ ts, and us er ma y also have other rights, which may vary from state to state.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. Imaging Systems Division

IMPORTANT SAFEGUARDS

Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instruction

Power Sources – This product should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply to your home or business, consult your product dealer or local power company

Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating, and these openings must not be blocked or covered. The product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered to.

Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products that produce heat.

Water and Moisture – Do not use this product near water. Do not exceed the humidity specifications for the product as detailed in this manual.

Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Power Cord Protection – Power-supply cords should not be routed so that they are not likely to be walked on or pinched by items placed against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.

Overloading – Do not overload wall outlets; extension cords, or integral convenience receptacles as this can result in a risk of fire or electrical shock.

Lightning – For added protection for this product during storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet. This will prevent damage to the product due to lightning and power line surges.

10.

Object and Liquid Entry Points – Never insert foreign objects into the NVR, other than the media types approved by Honeywell, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product.

11.

Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious personal injury and serious damage to the product.

12.

Disc Tray – Keep fingers clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury.

13.

Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product.

14.

Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious personal injury and product malfunction.

15.

LAN Port - This equipment is for indoor use and all the communication wirings are limited to inside of the building.

IMPORTANT SAFEGUARDS, continued

Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service

16.

personnel under the following conditions:

a. When the power-supply cord or plug is damaged.

b. If liquid has been spilled, or objects have fallen into the unit.

c. If the unit has been exposed to rain or water.

d. If the unit does not operate normally by following the operating instructions. Adjust only

those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the unit to its normal operation.

e. If the unit has been dropped or the enclosure has been damaged.

f. When the unit exhibits a distinct change in performance - this indicates a need for

service.

Servicing – Do not attempt to service this product yourself as opening or removing covers may expose

17.

you to dangerous voltage or other hazards. Refer all servicing to qualified personnel.

Replacement Parts – When replacement parts are required, be sure the service technician has used

18.

replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other hazards.

Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to

19.

perform safety checks to determine that the unit is in proper operating condition.

BATTERY EXPLOSION CAUTION STATEMENT

CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type.

Dispose of Used Batteries According to the Instructions

NOTES ON HANDLING

Please retain the original shipping c arton and/or packing materials supplied with this produc t. To ensure the integrity of this product when shipping or moving, repackage the unit as it was originally received from the manufacturer.

Do not use volatile liquids, such as aerosol spray, near this product. Do not le ave rubber or plastic objects in c ontact with this product f or extended periods of time. Rubber or plastic objects le ft in contact with this product for extended periods of time will leave m arks on the finish.

The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.

NOTES ON LOCATING

Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined stand. If this unit is placed next to a TV, radio, or VCR, the playback picture m ay become poor and the sound may be distort ed. If this happens,

place the DVR away from the TV, radio, or VCR.

NOTES ON CLEANING

Use a soft dry cloth for cleaning. For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of

solvent, such as thinner and benzene, as they may damage the surface of the DVR. If using a chemical saturated cloth to clean the unit, follow that product’s instructions.

NOTES ON MAINTENANCE

This DVR is designed to last for long perio ds of time. To kee p the DVR always oper ational we recommend regular inspec tion maintenance (cleaning parts or replacement). For details, contact the nearest dealer.

NOTES ON MOISTURE CONDENSATION

vii

Moisture condensation damages the DVR. Read the following information carefully. Moisture condensation occurs during the following cases: When this product is brought directly from a cool location to a warm location. When this product is moved to a hot and humid location from a cool location. When this product is moved to a cool and humid location from a warm location. When this product is used in a room where the temperature fluctuates. When this product is used near an air-conditioning unit vent When this product is used in a humid location.

Do not use the DVR when moisture condensation may occur.

If the DVR is used in such a situation, it may damage discs and internal parts. Remove any CD discs, connect the power cord of the DVR to the wall outlet, turn on the DVR, and leave it for two to three hours. After two to three hours, the DVR will warm up and evaporate any moisture. Keep the DVR connected to the wall and moisture will seldom occur.

viii

WARNING

TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE COVER ( O R BACK).

NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING T O QUALIFIED SERVICE PERSONNEL.

RACK MOUNT INSTRUCTIONS

Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient . Therefore, consideration should be given to ins talling the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

Reduced Air Flow – Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

Mechanical Loading – Mounting of the equipment in the rack should b e such that a hazardous condition i s not achieved due to uneven mechanical loading.

Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might ha ve on over current protection and supply wiring. Appropriate c onsideration of equipment nameplate ratings should be used when addressing this concern.

Grounding – Grounding of rack-mounted equipment should be maintai ned. Partic ular att entio n shoul d be gi ven to supply connec tions other than direct connections to the branch circuit (e.g. use of power strips).

FCC STATEMENT

INFORMATION TO THE USER: This equipment has been tested and found to comply with the limits for a Class B digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are des igned to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not insta lled and used in accordance with the instructions, may cause harmful interference to radio communicatio ns. However, there is no guarantee t hat interference will not occur in a particular installation. If this equipment does cause har mful interfere nce to radi o or televisio n reception, wh ich can be de termined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO AND AUDIO SIGNALS. HONEYWELL VIDEO SYSTEMS SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.

UL NOTICE

Underwriters Laboratories Inc. has not tested the performance or reli ability of the security or signali ng aspects of this product. UL has only tested for fire, shock and casualty hazards as outlined in UL’s Standard for Safety UL 60950-1. UL Certification does not cover the performance or reliability of the security or signaling aspects if this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.

CE NOTICE

This product is in conformity with the following European Directives:

ELECTROMAGNETIC COMPATIBILITY DIRECTIVE, 89/336/EEC (as amended by 92/31/EECand by Article 5 of 93/68/EEC)

per the provisions of:

EN55022:2006 EN61000-4-2:1995+A1+A2:2001 EN61000-4-6:1996+A1:2001 EN55024:1998+A1:2001+A2:2003 EN61000-4-3:1995+A1:2002 EN61000-3-2:2006 EN61000-4-4:1995+A1+A2:2004 EN61000-4-11:2004 EN61000-3-3:1995+A1:2001+A2:2005 EN61000-4-5:1995+A1:2001

LOW VOLTAGE DIRECTIVE, 73/23/EEC (as amended by Article 13 of 93/68/EEC)

per the provisions of:

EN 60950-1: 2001

EN61000-4-8:1994+A1:2001

Table of Contents

PREFACE .................................................................................................................................................................... 15

ABOUT THIS GUIDE .............................................................................................................................................. 15

TECHNICIAN NOTES ............................................................................................................................................. 15

INTRODUCTION .......................................................................................................................................................... 17

PRODUCT DESCRIPTION ..................................................................................................................................... 17

FEATURES ............................................................................................................................................................. 17

CONTROLS AND CONNECTIONS ............................................................................................................................. 19

BASIC FEATURES ................................................................................................................................................. 20

FRONT PANEL CONTROLS AND LEDS ............................................................................................................... 21

REAR PANEL CONNECTORS ............................................................................................................................... 22

GETTING STARTED ................................................................................................................................................... 23

IDENTIFYING INCLUDED COMPONENTS ............................................................................................................ 24

KEYBOARD SETUP ............................................................................................................................................... 25

MOUSE SETUP ...................................................................................................................................................... 25

MONITOR SETUP .................................................................................................................................................. 26

POWER SETUP ...................................................................................................................................................... 26

CONNECTING A VIDEO SOURCE ........................................................................................................................ 26

HARD DRIVE ARRAY ............................................................................................................................................. 27

Swapping a Hard Drive ....................................................................................................................................... 27

OPTIONAL COMPONENTS .................................................................................................................................... 28

NVS BASICS ............................................................................................................................................................... 29

SETTING THE TIME AND DATE ............................................................................................................................ 30

ACCESSING THE DVR UTILITY ............................................................................................................................ 30

Exporting DVR Settings ...................................................................................................................................... 30

Importing DVR Settings ...................................................................................................................................... 31

Changing Video Format ...................................................................................................................................... 31

DISPLAY SCREEN ................................................................................................................................................. 32

Live Camera Options .......................................................................................................................................... 32

CAMERA VIEW ....................................................................................................................................................... 33

Recording Status Indicator ................................................................................................................................. 33

Special Recording .............................................................................................................................................. 33

SCREEN DIVISION BUTTONS ............................................................................................................................... 34

SETUP OPTIONS ........................................................................................................................................................ 35

SETUP OVERVIEW ................................................................................................................................................ 36

CAMERA SETUP .................................................................................................................................................... 37

NETWORK VIDEO .................................................................................................................................................. 38

Connecting a Network Device ............................................................................................................................ 38

Connecting Manually ..................................................................................................................................... 38

Connecting with Camera Finder .................................................................................................................... 39

Assigning a Network Device to a Channel ..................................................................................................... 39

Camera Configuration ........................................................................................................................................ 40

Displaying More Columns .............................................................................................................................. 40

Accessing the Configuration Menu ................................................................................................................ 40

Upgrade and Registration ................................................................................................................................... 41

xii

Locating the System ID .................................................................................................................................. 41

Obtaining the Unlock Code ............................................................................................................................ 41

Unlocking the Upgrade .................................................................................................................................. 42

Unlocking New Network Device .......................................................................................................................... 42

MOTION SETUP ..................................................................................................................................................... 43

Create a Motion Area ......................................................................................................................................... 43

Activating an Alarm on a Motion Event ............................................................................................................... 44

Regular Interval Recording ................................................................................................................................. 44

SCHEDULE SETUP ................................................................................................................................................ 45

Recording Schedule ........................................................................................................................................... 45

Sensor Schedule ................................................................................................................................................ 46

Create a Recording Schedule ............................................................................................................................. 47

Create a Sensor Schedule.................................................................................................................................. 47

Scheduling Alarm Events ............................................................................................................................... 47

Emergency Agent Schedule .......................................................................................................................... 47

Special Day Schedule ........................................................................................................................................ 48

Creating/Editing a ‘Special Day’ Schedule ..................................................................................................... 48

Deleting a ‘Special Day’ Schedule ................................................................................................................. 48

System Restart Setup ......................................................................................................................................... 49

Create System Restart Schedule ................................................................................................................... 49

GENERAL SETUP .................................................................................................................................................. 50

Voice Warning .................................................................................................................................................... 50

Connecting to a Wide Screen Display ................................................................................................................ 51

Hybrid Sensor Setup .......................................................................................................................................... 51

Volume ............................................................................................................................................................... 51

Auto Sequence Setting ....................................................................................................................................... 52

Create Custom Auto Sequence ..................................................................................................................... 52

NETWORK SETUP ................................................................................................................................................. 53

INFORMATION ....................................................................................................................................................... 54

ADMINISTRATIVE SETUP ..................................................................................................................................... 55

Disk Management ............................................................................................................................................... 55

Setting Up DDNS ................................................................................................................................................ 56

Enable DDNS ................................................................................................................................................ 56

Set the IP Address ......................................................................................................................................... 56

User Management .............................................................................................................................................. 57

Add a New User ............................................................................................................................................. 57

User Rank ...................................................................................................................................................... 58

Changing the Administrator Password ............................................................................................................... 58

Default Administrator Password ..................................................................................................................... 58

Log Management ................................................................................................................................................ 58

Setup Log Management Options ................................................................................................................... 58

Status Check / Email .......................................................................................................................................... 59

General .......................................................................................................................................................... 59

Users ............................................................................................................................................................. 59

Storage Check ............................................................................................................................................... 60

Recording Data Check ................................................................................................................................... 60

SMART Information ....................................................................................................................................... 61

SMART Alert .................................................................................................................................................. 61

Alarm Event ................................................................................................................................................... 61

INSTANT RECORDING .......................................................................................................................................... 62

Activate Instant Recording .................................................................................................................................. 62

Searching ‘Instant Recorded’ Video ................................................................................................................... 62

SEARCH ...................................................................................................................................................................... 63

SEARCH OVERVIEW ............................................................................................................................................. 64

Play Controls ...................................................................................................................................................... 64

Adjust the Brightness of an Image ...................................................................................................................... 65

Zooming in on an Image ..................................................................................................................................... 65

Zooming in on a Portion of an Image .................................................................................................................. 65

Open Video from a Saved Location .................................................................................................................... 65

Time Sync ........................................................................................................................................................... 65

Clean Image ....................................................................................................................................................... 65

PERFORMING A BASIC SEARCH ......................................................................................................................... 66

PRINTING AN IMAGE ............................................................................................................................................. 66

DAYLIGHT SAVING TIME ...................................................................................................................................... 66

SAVE TO JPG OR AVI ............................................................................................................................................ 67

Bookmarks .......................................................................................................................................................... 68

Modify Bookmarks ......................................................................................................................................... 68

Single Clip Backup ............................................................................................................................................. 69

Single Clip Backup Using Bookmark Data ..................................................................................................... 69

INDEX SEARCH ..................................................................................................................................................... 70

Performing an Index Search ............................................................................................................................... 70

Index Search Results Display ............................................................................................................................. 70

PREVIEW SEARCH ................................................................................................................................................ 71

Performing a Preview Search ............................................................................................................................. 72

GRAPHIC SEARCH ................................................................................................................................................ 72

Performing a Graphic Search ............................................................................................................................. 72

OBJECT SEARCH .................................................................................................................................................. 73

Performing an Object Search ............................................................................................................................. 73

MOTION SEARCH .................................................................................................................................................. 74

Performing a Motion Search ............................................................................................................................... 74

AUDIO PLAYBACK ................................................................................................................................................. 74

SEARCH IN LIVE .................................................................................................................................................... 75

BACKING UP VIDEO DATA ....................................................................................................................................... 77

BACKUP OVERVIEW ............................................................................................................................................. 78

Nero® Express .................................................................................................................................................... 78

General Screen Overview ................................................................................................................................... 79

Performing a General Backup ........................................................................................................................ 79

Clip Screen Overview ......................................................................................................................................... 80

Performing a Clip Backup .............................................................................................................................. 80

Scheduled Screen Overview .............................................................................................................................. 81

Performing a Scheduled Backup ................................................................................................................... 81

Specifying Scheduled Backup Drives ............................................................................................................ 81

LAN / ISDN / PSTN CONNECTIONS .......................................................................................................................... 83

LAN OVERVIEW ..................................................................................................................................................... 84

CONNECTING TO A LAN USING TCP/IP .............................................................................................................. 84

Configuring TCP/IP Settings ............................................................................................................................... 84

xiii

xiv

WEB VIEWER .............................................................................................................................................................. 85

WEB VIEWER OVERVIEW ..................................................................................................................................... 86

Configuring the Server for Remote Connection .................................................................................................. 87

Connecting to a DVR Using Web Viewer ........................................................................................................... 87

Closing the Web Viewer ..................................................................................................................................... 87

INCLUDED SOFTWARE SETUP ................................................................................................................................ 89

EMERGENCY AGENT OVERVIEW ........................................................................................................................ 90

Configuring the DVR ........................................................................................................................................... 90

Configuring the Client PC ................................................................................................................................... 90

Setup Window .................................................................................................................................................... 91

EMERGENCY AGENT WINDOW ........................................................................................................................... 91

Filter Event List ................................................................................................................................................... 91

Add Items to Alarm Confirm List ......................................................................................................................... 92

SEARCH ALARM WINDOW ................................................................................................................................... 93

View Recorded Video ......................................................................................................................................... 93

Export Video ....................................................................................................................................................... 93

REMOTE SOFTWARE OVERVIEW ....................................................................................................................... 94

Remote Software Setup...................................................................................................................................... 95

Installing Remote Software ............................................................................................................................ 95

Create a New Remote Connection ................................................................................................................ 95

Configuring the DVR ...................................................................................................................................... 96

Configuring the Server for Remote Connection ............................................................................................. 96

DIGITAL VERIFIER OVERVIEW ............................................................................................................................. 97

Installing the Digital Verifier ................................................................................................................................ 97

Using the Digital Verifier ..................................................................................................................................... 97

BACKUP VIEWER OVERVIEW .............................................................................................................................. 98

Installing Backup Viewer..................................................................................................................................... 98

Loading Video from DVD or Hard Drive .............................................................................................................. 98

SCS OVERVIEW ..................................................................................................................................................... 99

Configuring the Server for Remote Connection .................................................................................................. 99

Connecting to a DVR .......................................................................................................................................... 99

APPENDIX ................................................................................................................................................................. 101

NVS SPECIFICATIONS ........................................................................................................................................ 102

PREFACE

ABOUT THIS GUIDE

This manual is a setup and maintenance guide th at can be used for reference when setting up the NVS unit an d for troubleshooting

when a problem occurs. Only authorized personnel should attempt to repair this unit.

Toshiba reserves the right to make changes to the NVS units represented by this manual without notice.

The following text mark special messages throughout this guide: NOTE: Text set off in this manner indicates topics of interests that can help the user understand the product better. TIP: Text set off in this manner indicates topics and points of interests that can be helpful when using or settings up the NVS unit.

TECHNICIAN NOTES

WARNING: Only authorized techn icians trained by T oshiba should attempt to repair this NVS unit. A ll troubleshooting

and repair procedures that may be shown are for ref erence and minor repair only. Because of the complexity of the individual components and subassemblies , no one should attempt to make repairs at the component level or to mak e modifications to any printed wiring board. Improper repairs can create a safety hazard. And any indications of component replacement or printed wiring board modifications may void any warranty.

WARNING: To reduce the risk of electrical shock or damage to the equipment:

• Do not disable the power grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the

computer.

CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and

back of the NVS unit.

INTRODUCTION

PRODUCT DESCRIPTION

A Surveillix NVS is simply a server that performs as a High Defi nition Digital Recorder. By utilizing t he many features of a computer,

including processing power, storage capacity, graphic s compression, network cameras and security features, the NVS unit is more

powerful than the analog recorders of the past with its ability to utilize digital network cameras.

The Surveillix NVS server software comes pre-configured for fast and seamless integration within your existing IT infrastructure.

Designed around Microsoft® Windows® XP Embedd ed, the server software offers unparalleled stability, security, and ease of use.

Accordingly, your security investment has never be en easier to maintain. Multiple users may simultaneously connect through any

network connection for instantaneous live viewing, dig ital search, and off site video storage. Users c an also connect remotely through

DSL, Cable Modems, ISDN, or 56K dial-up. This powerful sof tware enables users to establish recording schedules, create motio n

detection zones, use PTZ controls, and configure alarm inputs and outputs for each of the system's cameras. With the latest

advancements in the NVS Server Software, searching and i ndexing your video archive has never been easier. Video can now be

found, viewed, and exported in a number of file formats with just a few clicks.

The Surveillix NVS is high performance security product ready to meet today’s security demands.

FEATURES

Toshiba’s Surveillix NVS’ include the following features:

• Field Upgradeable, Replaceable HDD Array

• Large Storage Capacities

• Internal RAID 5 (optional)

• Removable HDD bays for quick and easy maintenance

• PAN / TILT / ZOOM Controls on supported IP Cameras

• Simultaneous Search, Playback and Backup

• Up to 32 IP Cameras

• Multiple Levels of Security Access

• Output the video to an NTSC/PAL display

• Advanced POS and ATM support

• Continuous, Motion Detection and Alarm Recording Modes

• Video Signal Loss Detection

• Records at the Encoding Resolution of the IP Camera

• Digital Signature Support for Tamper Proof Exporting

• Up to 16 TB External RAID 5 Available

• Output the Video to a NTSC/PAL Display

CONTROLS AND CONNECTIONS

This chapter includes the following information:

• Input/Output connector locations

• Front Panel Controls and LEDs

• Rear Panel Connectors

BASIC FEATURES

Surveillix™ state-of-the-art High Definit ion Digital Recorders are housed in a high performance and versatile 4U Aluminu m Rack-

Mount case allowing easy storage of multiple NVS’ for enterprise applications. Every Surveillix NVS Unit c omes equipped with the

latest technology:

• Intel® CPU

• 100/1000 Gigabit Ethernet

• 1GB of System Memory

• DVD±RW Recorder

• Full Duplex High-Fi Sound Functionality

FRONT PANEL CONTROLS AND LEDS

The front panel of the NVS unit contains the d evices that will be commo nly used for data remov al, retrieval, and bac kup replacement.

The most common components and buttons are shown below.

DVD±RW Drive

Hard Drive Activity &

Hard Drive Array

Power LEDs

LOCK

OPEN

LOCK

OPEN

LOCK

OPEN

LOCK

OPEN

Cooling Fan Air Intake

On / Off Power Switch

USB Ports

REAR PANEL CONNECTORS

The rear panel of the NVS unit contains virtually al l of the connectors y ou will be using. B elow is a diagram that outlines the location

and description of each connector:

SVGA Monitor Out

Fire Wire

1394

DVI-D

S-Video Out

C Powe

Connecto

Secondary Power Switch

PS/2 Mouse Inpu

PS/2 Keyboard Inpu

DVI-D Port

USB Ports

RJ-45 Network Jack

SVGA Output

Audio

• Line In

• Speaker Out

• Mic In

GETTING STARTED

This chapter includes the following information:

• Included Components

• Setting up your NVS Hardware

• Optional Components

IDENTIFYING INCLUDED COMPONENTS

Surveillix™ NVS systems come with a mo use, key board and se lected sof tware and cabl es. Identify th e followi ng components to mak e

sure everything has been properly inc luded with your new NVS unit. If any of th e following items are missing , contact your dealer to

arrange a replacement.

Included Components:

NVS Unit Mouse NVS Key

HVR/NV

Digital Video Recor

UserManu

HVR8-

model no.

HVR16HVR32-

NVR8-

NVR16-

Please carefully read these instructions before using this product. Save this manual for future use.

Manual Repair CD Software Installation CD

Keyboard Rackmount Attachments with Screws Power Cable

KEYBOARD SETUP

To attach the k eyboard to the DVR unit, plug the end of the Key b oard in to the keyboard PS/2 Port located on the back of the m achine.

The keyboard PS/2 Port can be identified by the purple color. Refer to the Rear Panel Connectors diagram for more information.

MOUSE SETUP

To attach the mouse to the DVR unit, p lug the end of the mo use into the mouse PS/2 Port located on the b ack of the machine. T he

mouse PS/2 Port can be identified by the green color. Refer to the Rear Panel Connectors diagram for more information.

The mouse uses a cursor. Cursors come in many different shapes but are most commonly shaped like an arrow.

Your mouse has two buttons: a left button and a right button. Quickly pressing and releasi ng one of these buttons is called cli cking.

Sometimes you will need to double-click – or click the same button twice quickly.

In this manual, click means to posit ion your mous e cursor on an icon and to s ingle click the le ft button. When a r ight click is required,

this is stated clearly. Double-click also refers to the left button.

The scroll wheel in between the two buttons is added to provide easier scrolling capability. By s imply mov ing the wheel with your index

finger, you can quickly move through multi ple pages, line, or windows . The wheel may also func tion as a third button al lowing you to

quickly click or double-click an icon or a selected item.

Scroll Wheel / Third Button

Right Button

Left Button

MONITOR SETUP

There are 2 available connections for monitors which can be used individually or in tandem.

SVGA Output To VGA Monitor.

Attach the moni tor or monitors to the rear of the NVR using the cable supplied by the monitor manufacturer. Refer to the monitor

manual for detailed information on how to setup and use it.

NOTE: The monitor must be capable of having a screen resolution of 1024 x 768 and display colors of at least 32 Bit

DVI-D Output To TV / Digital Monitor

POWER SETUP

Attach the AC power cable to the rear of the DVR Unit. See Rear Panel Connectors for more information.

WARNING: To reduce the risk of electrical shock or damage to the equipment:

• Do not disable the power grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the

computer.

CONNECTING A VIDEO SOURCE

The NVS, a Network Video Recor der has no vis ible video inputs because the NVS u nit connects and records only us ing IP / Networ k

video cameras. To connect video sources to the NVS unit, simply plug in a network cable to the NVS unit.

HARD DRIVE ARRAY

Handle Release

LOCK

OPEN

LOCK

OPEN

LOCK

OPEN

LOCK

OPEN

Release Handle Button Lock

Reset Button

Hard Drive Power Buttons

Alarm Light

NOTE: The Alarm Light will turn on if the Hard Drives reach a temperature above safe operating conditions

Swapping a Hard Drive

1. Press the hard drive power button to turn off power to the hard drive you wish to remove.

2. Turn the button lock to the open position and push the handle release button.

3. Pull the lever outward while removing the hard drive. Reverse steps to install.

OPTIONAL COMPONENTS

To fully utilize the NVR’s potential; several optional Surveillix components are listed below. Contact the dealer for more information.

Extra Video Storage Hard Drive

Each DVR has a virtually unlimited storage p otential. A dd addition al Video Dat a Hard Drives to extend the amount of V ideo Data the DVR system can store before overwriting older data.

UPS UPS Power Backup

UPS Power Backups allow your DVR to remain fully functional even in the ev ent of a power failure. UPS Power Back ups also even the fluctuating power current out to provide a consistent, relia ble power flow. This creates a stable environment for the DVR and reduces failure.

NP-4PKVM 4 Channel KVM Switch

The 4 Channel KVM s witch a llows you t o have multi ple boxes (up to 4) using on ly one k eyboard, mouse an d monitor. You ca n simpl y

switch between the DVRs using the keyboard.

Hot Swappable Redundant Power Supplies

Every DVR has the option o f a dual redundant hot swa ppable pow er supply . In the ev ent of a c omponent fa ilure the i noperable power

supply may be removed leaving the DVR running so no bre ak in recording occurs. Simply replace the p ower supply with a new one and you are finished.

Raid Controller

A raid controller is available for increased performance or data reliability. External RAID storage An external RAID device is used for independent data reliability & provides much greater storage expandability Gigibit NIC Provides support for Dual Nic configurations SCSI Interface adapter Allows for external storage devices to be connected

NVS BASICS

This chapter includes the following information:

• Registration and Upgrade

• Turning the DVR on and off

• Becoming familiar with the Display screen

• Defining Screen Divisions

SETTING THE TIME AND DATE

1. Exit to Windows by clicking the Exit button from the Display screen and selecting Restart in Windows Mode. (See the Display

screen section later in this chapter)

2. Open Windows Explorer. Do this by right-clicking the My Computer Icon (located on the top left hand corner of the Desktop) and

select Explore.

3. Click on Control Panel to open it. If you do not see Control Panel listed, Click My Computer to expand the folder tree.

4. Double Click on Date and Time inside Control Panel.

5. Adjust the Date and Time.

6. When finished, close all open windows and restart the DVR. Do this by clicking the Start button (Located on the lower left hand

side of the Desktop) and selecting Shut Down

ACCESSING THE DVR UTILITY

Exporting DVR Settings

Exporting DVR settings can help configure multiple DVRs quick ly or reconfigure a unit that has failed. Some things must be k ept in

mind when using this feature.

You cannot use this function on:

1. Exit to Windows by clicking the Exit button on the Display screen then and select Restart in Windows Mode. (See the Display

2. Click Start > Programs > Surveillix > VFormat.

3. Click the Export button in the System Settings tool section.

4. Select a location to save the settings file and click Save.

5. Click the OK button to close the VFormat Utility.

• DVRs that are different models.

• When upgrading from certain software versions. (This feature cannot be used when upgrading from v2.x to v3.x)

screen section later in this chapter)

The DVR Utility will export the DVR settings and automatically close.

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