TOSHIBA NET PHONE User Guide

Business Communications Solutions

9910 Irvine Center Drive

Irvine, CA 92618

www.bcsconsultants.com

[ m ] 949.333.1000

[ f ] 949.333.1001

TOSHIBA NET PHONE USER GUIDE

THE GRAND TOUR

The Main Screen

Call Window – This window displays that status and

associated information for each active phone call on
the phone. Thus you can easily view and manage
multiple phone calls. Right click the mouse on any call
to view a menu of options for handling the call (like
Hold, Transfer to Voice Mail, Hang Up, etc.).

Call Info Indicators – on the right side of the Call

Window is a “Call Info Indicator" that indicates if Extra

call info is attached to a call. A gray notebook icon
means no information is attached, a blue notebook
icon means standard info is attached, and a red
notebook icon indicates priority info. Press the Call
Notes icon to view or change Notes information on
the call. Notes are retained with the call even when
you transfer it to another person. You may use Call
Notes to attach a Customer Name, Credit Card

Number, and Zip Code to the call before you answer,
saving you from asking the caller for this information.

Programmable Buttons – A number of keys can be

easily configured by the user as "Feature" keys,
"Speed Dial" keys, "Call" keys, "User Action" keys, etc.
To change one of these keys simply Right-Click the
mouse over the key and use the Setup Key window to
configure the settings for the key.

ACD Buttons – ACD keys are larger programmable

buttons that would give ACD agents easy login/logout
of ACD groups. These keys also display the current ACD
agent status.

Record Button: The user can click on this button and

select ‘Start Recording’ to initiate recording of the call.
Click on the button again to terminate the recording.

Skins

Skins provide the method for changing the color scheme and button appearance. Skins
can affect the following elements of Net Phone:

Screen colors, texture, rounding, and appearance.
LCD colors

Calls window size.
Programmable Button shapes and colors

Dial Pad button shape and colors
Graphic on the main screen

To Change Skin Selection

Right-click your mouse on the logo on the main window.

Select one of the “Skins” from the Phone Colors menu or choose the <Skin Designer> to

create a new design. Note: When you design a new “Skin” and save it as a new file name,

this change will not appear in the Phone Colors menu until the next time you restart Net
Phone.

NET PHONE SETTINGS

Docking Tab

The docking tab defines the contents of Net Phone when docked to the top or bottom of the
screen. This includes whether docking is enabled or disabled, uses the slim or regular profile
and a listing of contents by display priority (space limits what can be displayed).

Enable Screen Docking – When enabled, the Net Phone will automatically ‘dock’ to the

top or bottom of the PC screen when it is moved to the top or bottom.

Docking Settings

Docked Profile – Once screen-docked the Net Phone will take on either a Slim or a Regular

profile selected here.

Enable ReDock on Startup – Place a check in the box to cause Net Phone to startup in the

same position and condition as when it was last shut down.

Used Elements – The displays, buttons, etc. to be used in each profile are configured by

moving available elements to the “Used Elements” list. Whenever the Net Phone is screen
docked, it will place the elements from the “Used Elements” list on its screen starting from

the top of the list, using as many elements as possible until it runs out of space on the right
side of the PC screen. Some types of elements can only be used once (like an “LCD”)
whereas other elements (like “Programmable Keys”) can be used numerous times.

Available Elements – The “Available Elements” list shows the types of elements that are

available for use in this profile. Note: Once you’ve changed the screen-docking settings,
the new settings will not be used until the Net Phone is ‘undocked’ (if it’s already

screen-docked) and then re-docked.

User Programmable Keys

The Net Phone has many different User Programmable keys on the main screen, on the
Side Window, or on the Extra Button windows. These keys and can be easily configured by the
user as "Feature" keys, "Speed Dial" keys, "User Action" keys, “DSS” keys, “Web Access” keys,
“Run another Application” keys, or “ACD” keys, etc. This provides the user with one-touch
access to features, applications, files, phone numbers, employees, and more. To change any of
these keys simply right-click the mouse over the key and select from the menu one of the
following options:

To Initialize Key

This resets the key to a blank default state. This makes it much easier to use the drag
and drop techniques for setting up keys.

To Swap Keys

To swap the configuration of two programmable keys you can simply drag & drop one to
the other. To do this, hold the Ctrl key down while using the left mouse button to drag a key to
another location. Or select Swap Keys and then drag &drop key to new location. Keys will swap
within the same window and between the Side window and the Main Screen. Keys on the Main
Screen or the Side window will not swap with keys on the Extra Buttons windows or vice versa.

To Copy This Key

To Copy the configuration of one programmable key to another hold the keyboard Ctrl
and Shift keys down while using the left mouse button to drag the key to be copied to its target.
Or select Copy This Key and then drag & drop to new location. Keys will copy within the same
window and between the Side window and the Main Screen. Keys on the Main Screen or the
Side window will not copy to keys on the Extra Buttons windows or vice versa.

To Change Key

This opens the Setup Key configuration settings shown below. Several items in the
upper portion of this window define the appearance and label of the button. Selecting an Action
from the pull down listing will present additional parameters needed to define the choice.

Details for each Action follow this procedure. Note: Some users may not have permission to
change buttons and keys.

Sample – Displays the appearance of the following selections.
Key Label – Type a label for the key.
Back Color – Choose the color of the key.
Text Color – Choose the text color to use for the key label.
Default Colors – Pressing this button will reset the colors of the key and text to the

default for the skin used.

Action – Choose an action to be performed. This selection will open additional

settings corresponding to that action. See the settings below for the different
possible actions.

Feature Code Keys

Provides one-button access to a

Feature Code on the PBX. You can

include additional digits when

appropriate. The PBX used will

determine access to the Feature

Codes available. For example, to log

into ACD Group x2000, you could set

the Parameter to “326 2000” to

work as a Log In key.

Speed Dial Keys

Creates a speed dial key for one-button dialing. Net Phone automatically inserts the
Trunk Access Code when a Dial Plan has been specified, making it unnecessary to enter this code
in the speed dial number. Speed Dial numbers can be any number 0~9 and * and # digits. You
can include commas to insert a 2-second pause in the dial string, i.e., setting up a key to call V-

mail (x2502) and logon to a mailbox (1000 with password 12345) then enter “2502,
*1000,12345”. For Outside lines, input “9” then “1 + Area Code” & Phone #.

You can also include an "X" character in a phone number string to have the dialing stop
at that point and queue up the rest of the number in the dial buffer. The user can listen to the
call and click the Dial button to dial the rest of the digits at the appropriate time. Examples
include: (1) dialing a person who has an extension number (i.e. "4969040 x1008"), (2) dialing a
pager and you want to display a number on the LCD of the pager (i.e. "5551234x4969040#"), or
(3) dialing a long distance access code (i.e. "8884083279 x17135551234"). Note: You can use
more than one "X" in the phone number and it will wait after each "X" (i.e. "4969040 x8
x*1009,1234").

User Defined Action Keys

Customized features can be placed on keys by using User Defined Actions. Actions that
have been defined will be available in the pull down list. To create a new action, go to the User
Defined Actions section to create the action before defining the key. If the programmable key in
on the Main Screen or the Right side window, an Edit button appears that is a short cut to the
User-Defined Actions.

ACD Keys (Main Screen only)

These ACD Keys Actions are only available on the wide keys on the Main Screen (Net Phone

must be set to use “ACD Key View” in Preferences). Depending on the configuration of your

call center, these keys can be used to: (1) Login or Logout of ACD groups (via Agent ID and
phone Extension) and/or (2) to Show/Set your Agent status. Other ACD functions may be

available in the User-Defined Actions depending upon the PBX used with Net Phone. Note:
The color of ACD Keys cannot be changed as the colors are determined by the ACD State for
the key.

DSS Extension Keys

Direct Station Selection provides one-button dialing to a specific station. DSS Keys also provide a
visual status indicator of the station: Ringing, Busy, Idle, or Do-Not-Disturb. An easy method for
creating DSS keys is to open the Directory and drag and drop names in the Directory onto keys.
You can then change the colors and edit the name for easy identification.

Web Keys

Web keys allow you to program an Internet (or intranet) URL into the key. Press the key to open
the default web browser to the specified web page.