Toshiba iES32 User Manual
Discover the Power of Toshiba’s IP Communication Solutions
Strata CIX Family
Think Business. Think VoIP. Think Toshiba.
Business Process Integration
and Unifi ed Communications
Your voice communications system is one of your biggest
assets, with the power to attract customers, enhance the
image projected to your customers, save money, increase
productivity, and improve customer satisfaction. This is why
so many leading companies choose Toshiba. Toshiba’s IP
communication solutions are designed to drive business
process integration and unifi ed communications to create
value, effi ciency, and maximize your return on investment.
Toshiba Strata CIX—The Innovative
IP Communication Solution
Whether you’re just getting started or are growing or adding
new locations, communication is key to keeping your customers,
employees, and vendors connected. Toshiba offers a full line
of Strata
fl exibility to grow, add applications, and customize functions
as needed. Plus, Toshiba’s Strata Net technology lets you network
multiple decentralized locations, dramatically expanding
capacity or improving integration between locations.
®
CIX™ communication platforms that give you the
Toshiba’s innovative system architecture allows you to implement an all IP solution, all digital, or a mix of IP and digital telephones that meet your needs. You can
migrate to IP capabilities as your organization’s needs change.
The Toshiba Strata CIX Includes:
CIX40
Supports 4-11
trunks or 8-40
voice endpoints
depending upon
configuration.
CIX10 0
Supports up to 64
trunks or 72 voice
endpoints and
combinations up to
112 total.
CIX200
Supports up to 96
trunks or 160 voice
endpoints and
combinations up to
192 total.
CIX670
Supports up to 264
trunks or 560 voice
endpoints and
combinations up to
672 total.
CIX1200
Supports up to 440
trunks or 1,000
voice endpoints
and combinations
up to 1,152 total.
Communicate—On-site or Off-Site
IP and Digital Endpoints
The Toshiba Strata CIX IP communication system helps you
communicate where and when you need to, keeping your
customers connected and employee productivity at its peak.
This versatile system supports many types of endpoints and
devices, including a complete line of Toshiba IP telephones,
®
SoftIPT
wireless IP telephones, add-on modules, DSS consoles, attendant
consoles, as well as SIP telephones, analog telephones, and
Toshiba digital telephones.
soft phones on notebook computers and smartphones,
Strata Call Manager—Call Control
From Your PC
Combine the capabilities of your computer and Toshiba
telephone into one powerful communication tool that gives
you the ability to dial, answer or transfer calls, and more,
using your mouse without ever picking up the telephone.
The integration provides screen popping with CRM programs
such as Act!,
your PC for Chat instant messaging, broadcast message to
multiple users, and simultaneous Chat sessions. Presence
capabilities let users see the current status of co-workers and
who’s available, quickly relay and transmit important information,
and best serve your customer through an easy, intuitive unifi ed
communications interface.
®
Goldmine,® Microsoft® Outlook,™, etc. Use
Network Connection Choices
Strata CIX also supports a full range of network connections,
from IP network interfaces and SIP trunks** to analog and
digital Public Switched Telephone Network (PSTN) interfaces.
With the confi guration fl exibility you want, you can build the
communication system you need.
Mobility Solutions
Strata CIX integrates voice, video, and data applications over
your IP network, making it possible to extend full telephone
functionality to local and remote users.
On-site Mobility—Unwire Your World
Take productivity to a whole new level. Toshiba offers a powerful
line of wireless telephones and soft phones. Answer your
calls, access voice mail, and take advantage of virtually all the
system’s advanced calling features almost anywhere you go
within your facility.
Off-site Mobility—Stay Mobile and Connected
Stay connected using your Wireless Local Area Network (WLAN)
with a wireless IP telephone, or the SoftIPT soft phone client
that operates on your laptop, tablet PC, or smartphone. You
can roam anywhere your WLAN provides coverage, and with
the SoftIPT, anywhere you can access your WLAN via the Internet.
Meet-me Conferencing and Collaboration
The Strata Meeting application provides dial-in audio
conferencing and web collaboration with Outlook calendar
scheduling, desktop sharing, conference recording, usage
reporting, and more. It’s web-based, so users can attend a
collaboration session from anywhere via the network, and
dial-in to an audio conference from anywhere via the PSTN.
Plus, users’ PCs do not require installation of client software—
all they need is Internet access.
Toshiba Voice Mail Applications
Integrated Voice Mail
Voice processing applications help you improve customer service
by providing callers with instant attention, responsiveness, and
access to information.
Capabilities:
Simplify voice mailbox operation through a Toshiba IP or
digital telephone with LCD display and soft keys
Record calls directly into your voice mailbox with a single
button on your telephone
Unifi ed Messaging manages voice, fax, and e-mail messages
from your PC or telephone
Fax Integration, Text-To-Speech, Speech Recognition, and
Interactive Voice Response applications enable you to add
advanced options as needed
Communicate effectively both in and out of the offi ce with
other employees and customers 24 hours-a-day, 365 daysa-year
Toshiba’s LVMU and iES16 models seamlessly integrate your
voice message processing on a single printed circuit card
inside your Strata CIX system—with no need for external
connections, standard telephone ports, or separate power
backup systems.
Strata Messaging
Voice Mail, Unifi ed Messaging, Follow-me, Call Recording,
and LCD display and soft key integration applications run on
®
a Linux
appliance that connects via SIP to Strata CIX.
operating system-based unifi ed communications
Media Application Server
Toshiba’s Media Application Server supports voice processing
and all value-added applications integrated within one platform
that connects to the Strata CIX via Ethernet.
Applications:
Auto Attendant
Voice Mail
Automated Speech Recognition
Text-To-Speech
Unifi ed Messaging
Fax Integration
Interactive Voice Response
Automatic Call Distribution (ACD)
ACD Reporting
Toshiba-approved 3rd party Computer Telephony Integration
(CTI) and CRM applications
Strata Call Manager Unifi ed Communications
FeatureFlex
Network eManager
My Phone Manager
administrator
®
adaptability tools
®
browser-based system administration
®
browser-based personal telephone
THE POWER TO DO MORE
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