Discover the Power of Toshiba’s IP Communication Solutions
Strata CIX Family
Think Business. Think VoIP. Think Toshiba.
Business Process Integration
and Unifi ed Communications
Your voice communications system is one of your biggest
assets, with the power to attract customers, enhance the
image projected to your customers, save money, increase
productivity, and improve customer satisfaction. This is why
so many leading companies choose Toshiba. Toshiba’s IP
communication solutions are designed to drive business
process integration and unifi ed communications to create
value, effi ciency, and maximize your return on investment.
Toshiba Strata CIX—The Innovative
IP Communication Solution
Whether you’re just getting started or are growing or adding
new locations, communication is key to keeping your customers,
employees, and vendors connected. Toshiba offers a full line
of Strata
fl exibility to grow, add applications, and customize functions
as needed. Plus, Toshiba’s Strata Net technology lets you network
multiple decentralized locations, dramatically expanding
capacity or improving integration between locations.
®
CIX™ communication platforms that give you the
Toshiba’s innovative system architecture allows you to implement an all IP solution, all digital, or a mix of IP and digital telephones that meet your needs. You can
migrate to IP capabilities as your organization’s needs change.
The Toshiba Strata CIX Includes:
CIX40
Supports 4-11
trunks or 8-40
voice endpoints
depending upon
configuration.
CIX10 0
Supports up to 64
trunks or 72 voice
endpoints and
combinations up to
112 total.
CIX200
Supports up to 96
trunks or 160 voice
endpoints and
combinations up to
192 total.
CIX670
Supports up to 264
trunks or 560 voice
endpoints and
combinations up to
672 total.
CIX1200
Supports up to 440
trunks or 1,000
voice endpoints
and combinations
up to 1,152 total.
Communicate—On-site or Off-Site
IP and Digital Endpoints
The Toshiba Strata CIX IP communication system helps you
communicate where and when you need to, keeping your
customers connected and employee productivity at its peak.
This versatile system supports many types of endpoints and
devices, including a complete line of Toshiba IP telephones,
®
SoftIPT
wireless IP telephones, add-on modules, DSS consoles, attendant
consoles, as well as SIP telephones, analog telephones, and
Toshiba digital telephones.
soft phones on notebook computers and smartphones,
Strata Call Manager—Call Control
From Your PC
Combine the capabilities of your computer and Toshiba
telephone into one powerful communication tool that gives
you the ability to dial, answer or transfer calls, and more,
using your mouse without ever picking up the telephone.
The integration provides screen popping with CRM programs
such as Act!,
your PC for Chat instant messaging, broadcast message to
multiple users, and simultaneous Chat sessions. Presence
capabilities let users see the current status of co-workers and
who’s available, quickly relay and transmit important information,
and best serve your customer through an easy, intuitive unifi ed
communications interface.
®
Goldmine,® Microsoft® Outlook,™, etc. Use
Network Connection Choices
Strata CIX also supports a full range of network connections,
from IP network interfaces and SIP trunks** to analog and
digital Public Switched Telephone Network (PSTN) interfaces.
With the confi guration fl exibility you want, you can build the
communication system you need.
Mobility Solutions
Strata CIX integrates voice, video, and data applications over
your IP network, making it possible to extend full telephone
functionality to local and remote users.
On-site Mobility—Unwire Your World
Take productivity to a whole new level. Toshiba offers a powerful
line of wireless telephones and soft phones. Answer your
calls, access voice mail, and take advantage of virtually all the
system’s advanced calling features almost anywhere you go
within your facility.
Off-site Mobility—Stay Mobile and Connected
Stay connected using your Wireless Local Area Network (WLAN)
with a wireless IP telephone, or the SoftIPT soft phone client
that operates on your laptop, tablet PC, or smartphone. You
can roam anywhere your WLAN provides coverage, and with
the SoftIPT, anywhere you can access your WLAN via the Internet.
Meet-me Conferencing and Collaboration
The Strata Meeting application provides dial-in audio
conferencing and web collaboration with Outlook calendar
scheduling, desktop sharing, conference recording, usage
reporting, and more. It’s web-based, so users can attend a
collaboration session from anywhere via the network, and
dial-in to an audio conference from anywhere via the PSTN.
Plus, users’ PCs do not require installation of client software—
all they need is Internet access.
Toshiba Voice Mail Applications
Integrated Voice Mail
Voice processing applications help you improve customer service
by providing callers with instant attention, responsiveness, and
access to information.
Capabilities:
Simplify voice mailbox operation through a Toshiba IP or
digital telephone with LCD display and soft keys
Record calls directly into your voice mailbox with a single
button on your telephone
Unifi ed Messaging manages voice, fax, and e-mail messages
from your PC or telephone
Fax Integration, Text-To-Speech, Speech Recognition, and
Interactive Voice Response applications enable you to add
advanced options as needed
Communicate effectively both in and out of the offi ce with
other employees and customers 24 hours-a-day, 365 daysa-year
Toshiba’s LVMU and iES16 models seamlessly integrate your
voice message processing on a single printed circuit card
inside your Strata CIX system—with no need for external
connections, standard telephone ports, or separate power
backup systems.
Strata Messaging
Voice Mail, Unifi ed Messaging, Follow-me, Call Recording,
and LCD display and soft key integration applications run on
®
a Linux
appliance that connects via SIP to Strata CIX.
operating system-based unifi ed communications
Media Application Server
Toshiba’s Media Application Server supports voice processing
and all value-added applications integrated within one platform
that connects to the Strata CIX via Ethernet.
Applications:
Auto Attendant
Voice Mail
Automated Speech Recognition
Text-To-Speech
Unifi ed Messaging
Fax Integration
Interactive Voice Response
Automatic Call Distribution (ACD)
ACD Reporting
Toshiba-approved 3rd party Computer Telephony Integration
(CTI) and CRM applications
Strata Call Manager Unifi ed Communications
FeatureFlex
Network eManager
My Phone Manager
administrator
®
adaptability tools
®
browser-based system administration
®
browser-based personal telephone
THE POWER TO DO MORE
Comprehensive System Management Tools
Browser-Based Administration
Authorized personnel can easily maintain the system via
your LAN/WAN from any location with the browser-based
Network eManager, or via modem or direct connection.
Network eManager enables centralized installation/
maintenance of all Strata CIX systems in the network.
Personal Administration
Using the My Phone Manager personal administration tool
and Microsoft
program buttons, personalize telephone functions, and
work smarter than ever—freeing the system administrator
to perform other tasks.
®
Internet Explorer Web browser, users can
Voice Mail Customization
Custom programming makes it easy to personalize your voice
mail capabilities. This powerful scripting language performs
functions as sophisticated as IVR applications, enabling you
to add or enhance such features as recording and playback,
audio fi les, or use DTMF entries by callers to provide data
response or special call routing.
Feature Personalization
Toshiba’s innovative FeatureFlex technology is a revolutionary
way of personalizing your telephone system with just the
right capabilities. It enables you to modify virtually any
existing features or create new ones—even those that work
between system applications and resources, including voice
mail and CTI applications. So you get the features you want
now, without waiting for the next product version.
Survivability & Redundancy
The Toshiba Strata® CIX™ offers real time survivability for
IP telephones and SoftIPT
re-register to a secondary (backup) system if the primary
Strata CIX system fails. Both the outgoing and incoming calls
automatically follow the IP telephones to their new location
on the secondary Strata CIX system.
Your IP telephones will receive incoming and make outgoing
calls seamlessly, while re-registered to the secondary system.
®
soft phones with the ability to
Contact Center Capabilities
For Companies Large or Small
A well-managed contact center can serve customers quickly,
effi ciently, and cost-effectively, providing an important
competitive advantage. Toshiba’s Strata ACD solutions can
help you manage your calls and call distribution—even if
you don’t have or need a large call center.
Automatic Call Distribution
Toshiba’s Strata ACD is simplicity at its fi nest, running as an
application on the Toshiba Media Application Server, along with
ACD reporting, voice mail, and other value-added applications.
ACD, with its sophisticated capabilities including skills-based
routing and balanced call counts, priority queuing, and more,
directs calls in a variety of ways to suit your customers and
ensures calls are handled quickly and effi ciently.
Network Applications
Strata ACD applications enhance multi-site contact centers
enabling them to work together as one integrated call routing
system. Strata ACD enables contact centers to distribute
agents over the network and route calls to available agents
on any CIX system on the network. Strata ACD provides look
ahead routing to check the status of agents in other nodes
before it routes the call to those agents. The MIS reports
include agents and calls over the network. It also extends the
functionality of Net Phone over the network to support features
such as Network DSS/BLF and/or Chat between users in
multiple nodes.
Multimedia Web Callback and Web Chat
Multimedia Web Callback capabilities enable online customers
to initiate a “call-me-back” request by providing their name
and phone number on a company’s website. When a company’s
contact center representative becomes available, this Strata
ACD application then automatically calls the customer. Web
Chat enables customers to initiate an instant messaging chat
session with a contact center agent. These multimedia web
technologies increase customer access to the contact center,
provide better service, and reduce hold times and contact
center operation costs.
Reporting Capabilities
Your call statistics and management reports are conveniently
accessible online. View customized reports on everything
from call statistics and agent performance to forecasting
tools, scheduled reports, and more using any of several
PC-based reporting solutions that are ideal for use with
Strata ACD applications.
Desktop Productivity Tools
Computer Telephony Integration (CTI) combines the power of
the Strata CIX IP communication system with computer-based
custom functionality. This technology works systemwide, enabling
users to access applications from their own PCs.
Call Recording and Monitoring Tools
CTI-enabled digital call recording and logging systems record,
store, organize, and play back telephone calls to avoid
communication disputes that can result in business liabilities.
Recording applications can also help improve the quality of
your business operations, from training and quality control
to customer service.
The Choice is Perfectly Clear
Expand At Will, Migrate Without Worries
When you need to expand your system or upgrade to a larger
Toshiba CIX platform in the future, you’ll be able to reuse
telephones and many system components, protecting your
investment in your communication system.
Nationwide Authorized Dealer Network
Toshiba products are sold through a nationwide network of
authorized dealers that are carefully selected and thoroughly
and professionally trained on Toshiba telecommunication
products. You can always count on receiving excellent technical,
sales, and service support.
Industry-Leading National Accounts Program
Toshiba’s National Accounts Program for organizations with
multiple locations provides standardized pricing to make
planning, budgeting, and implementation easy.
This program is a simple, reliable, and cost-effective way to
select, purchase, install, and service your communication systems
no matter where your offi ces are located. This helps you
minimize your communication system’s total cost of ownership
and maximize your return on investment.
Best Warranty in the Business
Toshiba’s industry-leading optional ValuePlus™ Extended
Warranty Plan extends Toshiba’s standard warranty coverage
to protect your telecommunication investment. Choose from
either a 7-year or a 5-year warranty option.
Toshiba offers award-winning communication systems coupled
with cutting-edge programs to provide you with the power to
manage your business communications expertly and effi ciently.
Feature Highlights
System Features
Account Codes
Forced
Voluntary
Verifi able
Account Code Button
Account Code Revision
Administration/Programming (Optional)*
Live System Programming
Personal Administration
Remote Access
Alternate Answer Point
Automatic Busy Redial (Optional)
Automatic Call Distribution (Optional)*
Advanced Call Routing
Skills-Based Routing
Priority Queuing
Multiple Group Agent Login
Call Recording
Voice Assistant ODBC Database
Text-To-Speech
MIS Interface (Optional)*
Automatic Callback Intercom
Automatic Dialing Buttons
Automatic Hold
Automatic Hold/Park Recall
Automatic Line Selection
Automatic Number Identifi cation
Automatic Release From Hold
Automatic Release From Voice Mail
Auxiliary Device Interface (Optional)
Background Music Interface with
Station Control*
Busy Override
Busy Station Transfer/Ringing
Call Forward
All Calls
Busy
No Answer
Busy/No Answer
Fixed
External with Remote Setting
System-Wide
Call Park to Station
Call Park Orbits
Call Pickup
On-Hold/Park
Ringing At Other Stations
Meet-Me Page
Directed
Station Group
CO Line Group
Call Record to Voice Mail*
Call Transfer
Camp-On
External Calls
Internal Calls
Recall
Call Waiting
Caller Identifi cation (Optional)*
Abandoned Call History
Call History List
Redial from List
Indication While Busy
Internal User Name
ISDN BRI and PRI
Centrex Application/PBX Compatibility
Centrex Ringing Repeat
Flexible Station Numbering
Delayed Ringing
One-Button Centrex Feature Access
Centrex/CO Line Call Pickup
Centrex/CO Line ID
Flash Button
Multi-Line Access and Control
Class of Service Override
CO Line Groups
CO Line Queuing
Conferencing (8 party)
Multi-Stations
Multi-CO Lines
Continuous DTMF Signal Time*
Credit Card Calling (“O”+ Dialing)
Day/Night Modes with Auto Switching
Delayed Ringing
Dialed Number ID Service (DNIS)*
Direct Inward Dialing
Direct Inward System Access
Direct Inward Termination
Direct Station Select/Busy Lamp Buttons
Direct Station Selection Console (Optional)
All Call Voice Page
Automatic Line Hold
DND Status Indication
DND Override
CO Line Button Assignment
Expanded Line Appearance
Multiple DSS Consoles
Night Transfer
Speed Dial Button Assignment
Voice or Tone Signaling
DISA Security Code Revision
Distinctive LED Indicators
I Called
I Hold
I Use
Distinctive Ringing
Do Not Disturb
Do Not Disturb Override
Door Lock Control
Door Phones
DTMF and Dial Pulse Compatible
DTMF Signal Time (160/80 ms)
Dual Color LEDs
E911-CAMA and ISDN PRI
End-To-End Signaling
Exclusive Hold
Executive Override (Break-In)
Executive Override Blocking
External Amplifi ed Speaker (Optional)
FeatureFlex Adaptability/
Customization (Optional)*
Flash Button (Centrex/PBX Transfer or
CO Dial Tone Recall)
Flexible Access Code Assignment
Flexible Button Assignment By User
Flexible Station Numbering
Flexible Line Ringing Assignment
Delay 1
Delay 2
Immediate
Flexible Port Assignment
Ground Start Lines (Optional)
Group Paging
Handsfree Answerback Intercom
Headset Interface*
Hearing Aid Compatible
Hot Desking
Hotel/Motel Features*
Hot Dialing
Hotline Service (Emergency Ringdown)
Integrated Services Digital Network (ISDN)
Basic Rate S/T-Interface (BRI)
Basic Rate U-Interface (BRI)
Auto SPID
Primary Rate Interface (PRI)
Call-By-Call Service Selection
D-Channel Sharing
LCD Alphanumeric Messaging
LCD Automatic Callback Number Display
LCD Automatic Number Identifi cation
LCD Automatic Park In Orbit
LCD Backlit Display*
LCD Call Duration Display
LCD Call Forward Source/Destination
LCD Call Forwarded-From Display
LCD Caller ID (Optional)*
Abandoned Call Storage
Call History
Indication While Busy
Name
Telephone Number
LCD Calling/Called Number Display
LCD Clock/Calendar Display
LCD CO Line Identifi cation
Incoming/Outgoing
LCD Dial Input Verifi cation
LCD Directory Assistance
LCD Feature Prompting with Soft
Key Operation
System and Station Features
Voice Mail Features
LCD Intercom User Name Display
LCD Message Waiting Station Display
LCD Multiple Languages (E-F-S)
LCD Override Station Number Display
LCD Recalling Station Identifi cation
LCD Search By Name and Dial
LCD Speed Dial Directory Dialing
LCD Station Status Display
Least Cost Routing
Loop Start Lines
Loud Ringing Bell (Optional)*
Make Busy
Trunk
Station
Memory Protection
Message Waiting Indication
Station Light
Stutter Dial Tone
Microphone Control Button
Modular Handset and Line Cord
Multiple Directory Numbers
Primary DN
Secondary DN
Phantom DN
Pilot DN
Multiple FCC Registration
Music-On-Hold Multiple Interface*
Networking Multiple Systems–Strata Net (Optional)
Alternate Routing/Hop-Off
Centralized Attendant
Centralized Voice Mail
Centralized Network SMDR
Distributed Network SMDR
Coordinated Numbering Plan
Path Replacement
Private Tie Line Networking
Extended Call Control
Night Ringing Answer Code
Night Ringing Over External Page*
Night Ringing Over Selected Page Zones
(Optional)*
Non-Blocking Dialing
Non-Blocking Intercom
Off-Hook Call Announce
Handset
Speaker (Optional)
Off-Premise Stations
One Touch Button
On-Hook Dialing
Outgoing Call Restriction
Paging (Optional)*
All Call Voice Page
External Page Interface
External Zone Paging
Group Paging
Pooled CO Lines
Pooled Line Buttons
Privacy/Non-Privacy
Privacy Override
Private CO Lines
Relay Service (Optional)
Door Lock Control
External Page
Music-On-Hold Source Control
Night Relay Service
Release Button
Release/Answer Button
Repeat Last Number Dialed
Reserve Power Battery Backup*
Ringing Line Preference
SIP Trunks**
Speakerphone On/Off Control
Standard Telephone Compatibility
with Message Waiting
Speed Dial
Station
System
Station Hunting
Station Message Detail Recording
Interface (Optional)
Survivability of IP Telephones*
System Maintenance
Error Logs
Automatic Fault Recovery
Maintenance and Administration via LAN
System Administration Logs
System Trace (Multi-level)
SNMP Traps
System Alarms (eMonitor)
Traffi c Measurements and Reporting
System Program Upload/Download*
Feature Highlights
Tandem CO Line Connections
TAPI Compliant
Tenant Service
Tie Line Transfer Recall
Tie Lines
Toll (Destination) Restriction
Restriction Override
Restriction Override Revision
Transfer Privacy
Traveling Class of Service
T1/DS-1 Interface (Optional)
Uniform Call Distribution (UCD)
User Programmable Feature Buttons
Voice Mail Integration
Call Record to Voice Mail
In-band DTMF Signaling
Simplifi ed Message Desk Interface
(SMDI) (Optional)
LCD Soft Key Voice Mail Control
Transfer Direct to Voice Mailbox
Voice Mail Conference
Voice or Tone Signaling
Volume Control
Busy Override Tone
Voice Mail Features
Audiotex
Automated Attendant (AA)
Automatic Message Copy with
Optional Delete
Automatic Message Copy with
Start/Stop Time and Delay
Called Identifi cation
Caller ID with SMDI
Caller Confi rmation Prior to Transferring
Call Record to Mailbox
Call Record Over Strata Net
Call Queuing
Call Screening
Class of Service (COS)
Copy Mailbox
Copy Range
Directory
Direct Transfer to Voice Mailbox
Disk Space Notifi cation
Distribution Lists
Do Not Disturb (DND)
Extensions—Scheduled
Fax Tone Detection
Feature Groups (optional)
Automatic Speech Recognition (ASR)*
Fax Integration*
Text-To-Speech (TTS)*
Unifi ed Messaging*
Future Delivery
Guest User Mailboxes
Independent Port Greetings
Interactive Voice Response (IVR)
via Token Programming
Mailbox
Function Lock
Groups
Security Code
Personal Greetings
Time Zone Setting
Mailbox Number—Varied/Fixed Length
Message
Continuous Delete
Continuous Playback
Date and Time
Forwarding
Notifi cation
Pause During Playback
Pause During Recording
Playback Control
Private
Purging
Reply
Retrieval Control
Return Receipt Verifi cation
Speed Control
Urgent
Volume Control
Message Storage
Personal Folders
Message Queues
Multiple System Languages
Networking
AMIS
VPIM
Centralized Voice Mail
Soft Key Control Over Strata Net
Paging
Offi ce
Relay
Remote Administration
Reports
Shutdown using the Telephone
Dial Pad
Single-Digit Menus
Soft Key Control with LCD Feature
Prompting*
System Administrator’s Mailbox
System Backup
Token Programming
(Custom applications, IVR, etc.)
Toshiba Plug and Play Integration
User Tutorial (New User)
Varied Sampling Rates
Voice Forms
Attendant Console
Features
Alarm Reset
Answer Button
Answer Prompting by CO Line or DNIS
Attendant Conference Setup
Day/Night Mode Switching
Busy Lamp Field (BLF) Display
Station Directory Number
Station User Name
Station Advisory Message Display
Call Answer Priority
Call Statistics
Incoming and Total
Export to Excel File
Print by Range
Call Waiting Count
Caller ID/ANI Display
Calling/Called Number and Name Display
Color CRT Display
Dial “O” For Attendant
Dial by Name/Number
Dialing an Outside Number for Station User
Direct Station Selection
Directory Display and Dialing
Directory Entry Attribute Information
Directory Entry Contact Information
Door Phone Calling
Door Unlock
DTMF Tone Signaling from Dial Pad Key
Emergency Call
Emergency Page
Feature On-Line Help
Flexible Programmable Buttons
Headset Operation*
Hold Calls
Hold Timer Display
Incoming Call Identifi cation
Interposition Call Transfer
Join/Split Calls
Keyboard or Mouse Operation
Load Sharing of Multiple Attendants
Loop Buttons
Loop Hold Display
Message Entry and Display
E-mail to Station User
Print Messages
Message Waiting Set and Cancel
Multi-Tasking
Notes Entry and Display for Calls
Overfl ow
Override
Position Busy Mode
Release Button
Remote Operator (IP connection)
Speed Dial Calling
Internal Calls
External Calls
Dial From Caller ID List
Supervised Loop Operation
Three-Way Calling
Through Dialing
Transfer Direct to Voice Mailbox
Trunk Group Control and Busy Indication
Trunk Test and Verify
Windows PC Operation
Note: Optional features may or may not be
extra cost items.
* Some feature implementation may require additional
auxiliary equipment.
** SIP trunks available with selected carriers.
The Complete Toshiba Solution for Today’s Business
Toshiba Leading Innovation
Toshiba delivers technology and products that make life safer,
more comfortable, and more productive. We bring together
the spirit of innovation with our passion and conviction to
shape the future and help protect the global environment—our
shared heritage. We foster close relationships, rooted in trust
and respect, with our customers, business partners, and
communities around the world.
Toshiba’s “Total Offi ce” Solution
Toshiba’s “Total Offi ce” solution begins with our telecommunication systems as the cornerstone of any effi cient business
operation. As a world-renowned leader in innovation and
technology Toshiba also delivers other reliable business
solutions such as, industry-leading notebook computers,
projectors, storage products, copiers, facsimiles, multifunction
printing products, network controllers, and toner products.
With over 40 years of experience, Toshiba’s Telecommunication
Systems Division and our authorized dealer network can provide
your business with world-class IP communication solutions.
Toshiba Authorized Dealer Network
Toshiba Telecommunication Systems Division sells award-winning IP communication solutions, IP and
Digital telephones, video collaboration tools, offi ce mobility products, and voice mail systems through
our Authorized Dealers. Toshiba Dealers focus on providing the best possible customer experience.
With over 40 years of experience, Toshiba’s Telecommunication Systems Division and our authorized
dealer network can provide your business with world-class IP communication solutions.
Fulfi lling Our Responsibility as a Global Enterprise
Toshiba is committed to playing a leading role in helping establish a sustainable society. At Toshiba, we
recognize the Earth is an irreplaceable asset, and we believe it is the duty of humankind to hand it over
to future generations as we found it, if not in better condition. Accordingly, Toshiba promotes solid
environmental management practices across all our products and business processes focusing on:
prevention of global warming, control of chemical substances, and effi cient utilization of resources. At
Toshiba, we are very proud of our commitment and our ongoing activities to help protect the environment.
We fi rmly believe in the importance of a commitment to environmental excellence as well as a clear
understanding of how our environment is affected by what we do. With this in mind, Toshiba strives at
all times to create products that will have minimal environmental impact throughout their lifecycles.
Toshiba’s products passed a rigorous environmental performance survey, and we’re proud to offer
them to you as part of our Green-compliant portfolio.
Cert no. SCS-COC-001182
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
To locate an Authorized Dealer, call: (800) 222-5805
National Accounts (800) 234-4873
www.telecom.toshiba.com
© 2011 Toshiba America Information Systems, Inc. All product, service and company names are trademarks,
registered trademarks or service marks of their respective owners. Information including without limitation
specifi cations, availability, content of services, and contact information is subject to change without notice.
Literature Order #: TSD-BR-CIXALL-VL/4500144
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