Toshiba iES16 User Manual

Unifi ed Voice Processing

Managing voice message processing is a key component of your
telephone system. The Stratagy® iES16 voice processing system
integrates with the Strata® CIX™ business communication system
to provide:

Automated Attendant to answer incoming calls

Call Routing to direct calls to the person or department the

caller wants

Telephone Answering to take messages when an employee

is unavailable

Voice Messaging to create, send, receive, forward, and save

voice messages

Audiotext to play pre-recorded information on demand

Call Screening to announce the calling party

Stratagy

iES16

Customize voice processing functions using Stratagy’s Token
Programming, a powerful yet simple scripting language. Tokens
can add or enhance voice mail features and functions such as
recording and playback or audio fi les, or using DTMF entries by
callers to provide data response or special call routing. Tokens can
perform functions as simple as a hook-fl ash, and as complicated
as an IVR application, specifi c to your needs. Token Programming
is developed and deployed by Authorized Toshiba Dealers.

The Stratagy iES16 integrates voice message processing on a single
printed circuit card inside the Strata CIX chassis. Because there
is no need for external connections, standard telephone ports, or
separate power backup systems, the iES16 decreases the cost and
complexity of deploying voice mail applications.

Message Notifi cation to let users know when a voice

message arrives

Unlimited Mailboxes to accommodate as many as your

application requires

Stratagy voice processing gives you the ability to:

Simplify voice mailbox operation through LCD feature prompting

and soft key operation on your telephone

Record calls directly into your voice mailbox with a single

button on your telephone

Manage voice, fax, and e-mail messages from your PC or

telephone via Unifi ed Messaging

Make customer communication easier using Text-to-Speech

technology

Communicate effectively both in and out of the offi ce with other

employees and customers 24 hours-a-day, 365 days-a-year

iES16

SPECIFICATIONS

SPECIFICATIONS

Model Stratagy iES16

Capacities Minimum confi guration 4 ports, expandable in 4-port increments to 16 ports via electronic upgrade.

Message storage 100 hours. Unlimited mailboxes.

Chassis Measurements Width Height

Metric

Power Supply Unit (PSU) Uses hosting Strata CIX power supply.

Primary AC Power Input AC 120VAC, 4.0 amps maximum. AC Frequency Single-phase (48Hz - 62Hz).

Power Backup Provided by the power backup of the hosting Strata CIX chassis.

Cooling Convection

Operating Temperature 39~104° F (4~40° C)

Operating Humidity 20~80% relative humidity without condensation.

Storage Temperature -4~140° F (-20~60° C)

Chassis Installation Printed circuit board installs in card slot in Strata CIX100, CIX200, or CIX670 chassis.

Compliance Safety: UL EMC: FCC Part 15 Class A (Subpart J)

Data Storage Media Compact Flash 2GB

CPU Intel Pentium II 333Mhz processor

Memory 256MB

Voice Resources On-board (16 channels maximum)

Modem Internal soft modem 36.6Kbps

Communication Ports One RS-232 COM port

Network Interface Connection One 10/100BaseT Network Interface Connection.

Connection to Strata CIX Direct backplane in slot in Strata CIX chassis.

Remote Access Modem, NetMeeting, Windows NT RAS

Standard Applications Stratagy Voice Mail, Auto Attendant, Token Programming, 5-seat Unifi ed Messaging

Optional Applications Stratagy ES feature groups include additional Unifi ed Messaging seats, Text-to-Speech, and Fax Applications.

Interactive Voice Response capabilities available via Token Programming or custom development.

Application Installation All feature group application software is pre-installed and activated electronically through license control.

IVR capabilities deployed by Authorized Toshiba Dealers.

33 mm 191 mm

English

1.3 in. 7.5 in.

Toshiba America Information Systems, Inc., Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697 www.telecom.toshiba.com

To locate an Authorized Dealer, call: [phone]

© 2008 Toshiba America Information Systems, Inc. All product, service and company names are trademarks,
registered trademarks or service marks of their respective owners. Information including without limitation specifi cations,
availability, content of services, and contact information is subject to change without notice.

Literature Order #: TSD-CIX-BR-iES-DS-VE/4500154