•The official name of Windows XP is Microsoft Windows XP Operating System.
•The official name of Windows 7 is Microsoft Windows 7 Operating System.
•Microsoft, Windows, Windows NT, Windows Vista and the brand names and product names of other
Microsoft products are trademarks or registered trademarks of Microsoft Corporation in the U.S.
and/or other countries.
•Apple, AppleTalk, Macintosh, and Mac are trademarks of Apple Computer, Inc. in the U.S. and other
countries.
•PostScript is a trademark of Adobe Systems Incorporated.
•NOVELL, NetWare, and NDS are trademarks or registered trademarks of Novell, Inc.
•Molykote is a registered trademark of Dow Corning Corporation.
•Other company names and product names in this manual are the trademarks of their respective
companies.
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission
of TOSHIBA TEC CORPORATION.
11/10
GENERAL PRECAUTIONS REGARDING THE SERVICE FOR
GD-1210/1250/1270/1160/1260
The installation and service shall be done by a qualified service
technician.
1) Transportation/Installation
-When transporting/installing the equipment, employ four persons and be sure to hold the posi-
tions as shown in the figure.
The equipment is quite heavy and weighs approximately 120 kg (264.55 lb.), therefore pay full
attention when handling it. (e-STUDIO2500c/3500c/3510c, e-STUDIO2330C/2820C/2830C/
3520C/3530C/4520C, e-STUDIO2040C/2540C/3040C/3540C/4540C)
-When transporting/installing the equipment, employ two persons and be sure to hold the posi-
tions as shown in the figure. The equipment is quite heavy, and e-STUDIO205L/255/305 weighs
approximately 57 kg (125.66lb.), and e-STUDIO355/455 weighs approximately 60 kg (132.28
lb.), therefore pay full attention when handling it. The equipment is quite heavy, and eSTUDIO206L/256/306 weighs approximately 58 kg (127.87 lb.), and e-STUDIO356/456 weighs
approximately 61 kg (134.48 lb.), therefore pay full attention when handling it.
-When transporting/installing the equipment, employ four persons and be sure to move it by the
casters while lifting the stoppers. The equipment is quite heavy and weighs approximately 245 kg
(540.12 lb), therefore pay full attention when handling it. (e-STUDIO5520C/6520C/6530C, eSTUDIO5540C/6540C/6550C)
-When transporting/installing the equipment, employ four persons and be sure to move it by the
casters while lifting the stoppers. The equipment is quite heavy and weighs approximately 202 kg
(445.33 lb), therefore pay full attention when handling it. (e-STUDIO555/655/755/855,eSTUDIO556/656/756/856 )
-Be sure not to hold the movable parts or units (e.g. the control panel, ADU or RADF) when trans-
porting the equipment.
-Be sure to use a dedicated outlet with AC 110 V / 13.2 A, 115 V or 127 V / 12 A, 220-240 V / 8 A
for its power source.
-The equipment must be grounded for safety.
11/12
-Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and
direct sunlight.
-Provide proper ventilation since the equipment emits a slight amount of ozone.
-To insure adequate working space for the copying operation, keep a minimum clearance of 80
cm (32”) on the left, 80 cm (32”) on the right and 10 cm (4”) on the rear.
-The equipment shall be installed near the socket outlet and shall be accessible.
-Be sure to fix and plug in the power cable securely after the installation so that no one trips over
it.
2) General Precautions at Service
-Be sure to turn the power OFF and unplug the power cable during service (except for the service
should be done with the power turned ON).
-Unplug the power cable and clean the area around the prongs of the plug and socket outlet once
a year or more. A fire may occur when dust lies on this area.
-When the parts are disassembled, reassembly is the reverse of disassembly unless otherwise
noted in this manual or other related documents. Be careful not to install small parts such as
screws, washers, pins, E-rings, star washers, harnesses in the wrong places.
-Basically, the equipment should not be operated with any parts removed or disassembled.
-The PC board must be stored in an anti-electrostatic bag and handled carefully using a wristband
since the ICs on it may be damaged due to static electricity.
Caution: Before using the wristband, unplug the power cable of the equipment and
make sure that there are no charged objects which are not insulated in the
vicinity.
-Avoid expose to laser beam during service. This equipment uses a laser diode. Be sure not to
expose your eyes to the laser beam. Do not insert reflecting parts or tools such as a screwdriver
on the laser beam path. Remove all reflecting metals such as watches, rings, etc. before starting
service.
-Be sure not to touch high-temperature sections such as the exposure lamp, fuser unit, damp
heater and areas around them.
-Be sure not to touch high-voltage sections such as the chargers, transfer belt, 2nd transfer roller,
developer, high-voltage transformer, exposure lamp control inverter, inverter for the LCD backlight and power supply unit. Especially, the board of these components should not be touched
since the electric charge may remain in the capacitors, etc. on them even after the power is
turned OFF.
-Make sure that the equipment will not operate before touching potentially dangerous places (e.g.
rotating/operating sections such as gears, belts pulleys, fans and laser beam exit of the laser
optical unit).
-Be careful when removing the covers since there might be the parts with very sharp edges
underneath.
-When servicing the equipment with the power turned ON, be sure not to touch live sections and
rotating/operating sections. Avoid exposing your eyes to laser beam.
-Use designated jigs and tools.
-Use recommended measuring instruments or equivalents.
-Return the equipment to the original state and check the operation when the service is finished.
-Be very careful to treat the touch panel gently and never hit it. Breaking the surface could cause
malfunctions.
3) Important Service Parts for Safety
-The breaker, door switch, fuse, thermostat, thermofuse, thermistor, batteries, IC-RAMs including
lithium batteries, etc. are particularly important for safety. Be sure to handle/install them properly.
If these parts are short-circuited and their functions become ineffective, they may result in fatal
accidents such as burnout. Do not allow a short-circuit and do not use the parts not recommended by Toshiba TEC Corporation.
4) Cautionary Labels
-During servicing, be sure to check the rating plate and cautionary labels such as “Unplug the
power cable during service”, “CAUTION. HOT”, “CAUTION. HIGH VOLTAGE”, “CAUTION.
LASER BEAM”, etc. to see if there is any dirt on their surface and if they are properly stuck to the
equipment.
5) Disposal of the Equipment, Supplies, Packing Materials, Used Batteries and IC-RAMs
-Regarding the recovery and disposal of the equipment, supplies, packing materials, used batter-
ies and IC-RAMs including lithium batteries, follow the relevant local regulations or rules.
6) When the option has been installed:
When the EFI printer board has been installed, be sure to unplug the power cable before performing
maintenance and inspection, otherwise troubles such as a communication error may occur.
Caution:
Dispose of used batteries and IC-RAMs including lithium batteries according to this manual.
Attention:
Se débarrasser de batteries et IC-RAMs usés y compris les batteries en lithium selon ce manuel.
Vorsicht:
Entsorgung der gebrauchten Batterien und IC-RAMs (inclusive der Lithium-Batterie) nach diesem Handbuch.
1.1Transmission/Reception Journal and Error Code List
The transmission journal is shown below. The error code list and status code list are available in the following pages. The reception journal is output in the same form.
TRANSMISSION JOURNALTIME:MM-DD-YY TIME
TEL NO.1: XXXXXXXXX
TEL NO.2: XXXXXXXXX
NAME: X X X X X X X
NO. FILE NO. DATE TIMED DURATION PGSTODEPTMODE STATUS
1) Error code list
If an error has occurred during communication, an error code is indicated below “STATUS” on the
transmission/reception journal.
Take the appropriate action referring to the following list.
Error codeContentSituation and corrective action
0000Normal
0012Original jamRemove the jamming document and retransmit it.
0013Door is openClose the doors securely and retransmit the document.
0020Power failureA power failure occurred during transmission or reception, and
the transmission/reception data were lost. Attempt the transmission/reception again.
0030Stop by paper jam during the
direct transmission
0033Polling errorPolling was not performed because the polling document was
0042Memory fullThe memory became full a memory abnormality occurred dur-
0050Line is busyTransmission is not made because the line is busy. Attempt
0053Security mismatch in relay or mail
box transmission
00B0Initial signal not detectedNSF/DIS cannot be detected. Check the receiver and attempt
00B1Terminal constants not compati-
ble
00B2Reception of DCN (Phase B)DCN was received in the phase B.
00B3DCS/DTC not detectedDCS/DTC cannot be detected.
00B4Training errorThe sender performed fall-back but the transmission was not
00B5CFR not detectedA training signal was sent out but CFR cannot be detected.
00C0Image signal carrier not detectedA carrier was not detected on the receiving side. Adjust the
00C1High speed signal not detectedA high-speed signal was not detected on the receiving side.
00C2Image signal carrier disconnected Carrier disconnection was detected after the image signal was
00C31st EOL not detected1st EOL was not detected after the high-speed signal was
00C4EOL not detectedEOL cannot be detected on the receiving side. Or decoding is
Remove the jamming paper and transmit it.
not found or the security codes were mismatched. Check the
polling document or security code on the other side and
attempt the polling again.
ing reception. (The pages normally received are printed out.)
Check the remaining memory space or memory status, and
attempt the reception again.
the transmission again. As the number of the redialings is
increased, the possibility for successful transmission is
increased.
Check your security code and system password of the other
side as well as your own.
the transmission again.
DIS/NSF that cannot be handled by the sender was received.
The receiver received NSS/DCS other than those declared by
DIS/NSF. Check the transmission/reception functions, and
attempt the communication again.
made. After the reception of FTT, the receiver received a timeout or DCN. Adjust the transmitter attenuator, link equalizer,
etc. and retry the communication.
Adjust the transmitter attenuator, link equalizer, etc. and retry
the transmission.
transmitter attenuator, link equalizer, etc. and retry the transmission.
Adjust the transmitter attenuator, link equalizer, etc. and retry
the transmission.
Error messages are not displayed for the background jobs (memory transmission and memory reception). See the reception/transmission report for the details of the errors.
If an original jam during the direct transmission or recording paper jam during printing occurred, error
messages are displayed like when original jam occurred in the equipment.
Error messages and corrective actions
ErrorSymptomMessageRemarks
Memory fullCommunication was interrupted
Line is busyRedialing was attempted for the
Initial signal not
detected
Terminal constants
not compatible
Training errorFall-back is not made success-
CFR not detectedCFR (FTT) is not detected.Communication
Image signal carrier not detected
Image signal not
detected
because the memory became full.
specified number of times but the
line is still busy.
DIS is not detected.Communication
Received DIS unable to be handled.
Received DCS which is beyond
the capability of the receiver.
fully.
Became time-out after FTT was
sent out.
Image signal carrier cannot be
detected.
High-speed signal cannot be
received by the receiver.
Memory
overflow
error
Communication
error
error
Message displayed only during
the memory input.
It is not displayed during the
memory reception.
Job information is stored in the
memory when the final retry is
finished.
There are two types of the self-diagnosis mode for the FAX operation.
•Test mode (03), adjustment mode (05) and setting mode (08): Some items are added to the test
mode (03), adjustment mode (05) and setting mode (08) of the self-diagnosis function when the
optional FAX unit is installed.
•FAX function mode (13) and FAX clearing mode (1*): These two modes are newly added to the
machine when the FAX unit is installed. Started up by turning ON the power while pressing the specified keys are being pressed.
The followings are the modes which are added to (or extend) the PPC self-diagnosis function.
ModeFor startFunctionDisplay
Test Mode[0]+[3]+[POWER]Output check (modem test, dialing
Adjustment Mode[0]+[5]+[POWER]Adjustment of the various items100% A Test Mode
Setting Mode[0]+[8]+[POWER]Setting the destination100% D Test Mode
FAX Function Mode[1]+[3]+[POWER]Setting functions of the various
FAX Clearing Mode[1]+[*]+[POWER]Initialization of the various memory
Trace List Output
Mode
Trace List Output
Mode
Digital keys on the list output
screen (without entering the
self-diagnostic mode)
Operating from the screen for
Service UI (without entering
the self-diagnostic mode)
test, CML test)
items
areas
(user registration area, system setting area, image data area)
Outputs the protocol trace list,
dump list and function setting list
Outputs the protocol trace list,
dump list and function setting list
100% C Test Mode
100% F Test Mode
100% CL Test Mode
USER FUNCTIONS
-
2
To enter the desired mode, turn the power ON while pressing two digital keys designated to each mode
(e.g. [0] and [5]) simultaneously.
Notes:
•To finish the self-diagnosis mode, make sure to turn the power OFF and then back ON.
When the equipment is started in one of the self-diagnosis modes, the equipment is occupied
by the mode until the power is turned OFF. In this case, the recovery processing for the FAX
operation is not performed.
•Faxes received automatically during the self-diagnosis mode may not be printed out. Be sure
to disconnect the modular code from the line connectors (LINE1, LINE2) of the equipment
before starting the self-diagnosis mode. Also, be sure to finish the self-diagnosis mode by
turning the power OFF and back ON before connecting the modular code.
•The trace list output mode can be used by operating from the Service UI screen for models in
which Service UI is embedded. For details of Service UI, refer to the Service Manual of the
MFP.
Parameter setting for the FAX image processing is performed in the Adjustment Mode (05).
1) Setting parameters for the FAX image processing
[Operation procedure]
[0] [5][
[POWER]
Digital key
(
)
Code
][
START
][
Digital key
*[FC
(
Key in the adjustment value
[
CANCEL
][
]
[
]
)
CLEAR
(
In case the value is corrected
Fig. 2-3
INTERRUPT
(
Save the value in the RAM
]
[
ENTER
[OK] *1
or
]
[
POWER] OFF
]
)
*“-” can be entered with the [FC] button.
*1: For e-STUDIO2040C/2540C/3040C/3540C/4540C, e-STUDIO5540C/6540C/6550C, eSTUDIO206L/256/306/356/456 and e-STUDIO556/656/756/856.
Sets the interruption time for
the PABX to be
ignored during
0: OFF
1: 50 ms
2: 100 ms
3: 200 ms
LCC.
Sets the interruption time for
the PABX to be
ignored during
0: OFF
1: 320 ms
2: 160 ms
3: 240 ms
DTC.
Selects which is
0: BZT
to be used for
the PABX, DTC
or LCC.
1: LCC 5 sec
2: DTC only
3: FRN
4: DTC (JPN)
5: NO
Sets how long
the dial tone
detection is performed.
0: 20 sec
1: 10 sec
2: 8 sec
3: 15 sec
4: 3.3 sec
Sets the busy
0: Not
tone frequency
to be detected
for the PSTN
and PABX.
1: 300-600 Hz
2: 350-550 Hz
3: 300-500 Hz
4: 300-700 Hz
Sets the time to
wait for a
response from
the receiver
after dialing is
0: 60 sec
1: 35 sec
2: 90 sec
3: 55 sec
4: 115 sec
completed.
In case of T1
time-out (no
0: OFF
1: ON
response from
the receiver)
during the automatic dialing,
redialing is not
performed and
it is determined
that the transmission is terminated due to
error.
2: Reverse
Normal: n
Shift: n+1
Reverse: 10-n
n=Dial No.
When dialing is
interrupted
0: OFF
1: ON
because any of
the settings for
DTC/LCC is not
satisfied during
redialing, that
redialing is
ignored since it
is considered
as an internal
retry.
Sets the number of redialings.
0: No retry
1: 1 redialing
¦
14: 14 redial-
Sets the time
for a pause
when it is
inserted
between the
dial numbers.
2: Reverse
Normal: n
Shift: n+1
Reverse: 10-n
n=Dial No.
When dialing is
interrupted
0: OFF
1: ON
because any of
the settings for
DTC/LCC is not
satisfied during
redialing, that
redialing is
ignored since it
is considered
as an internal
retry.
Sets the time
for a pause
when it is
inserted
between the
dial numbers.
Sets the interval
between digits
for DP dialing.
0: 0 sec
1: 1 sec
2: 2 sec
3: 4 sec
4: 3.3 sec
5: 10 sec
0: 900 ms
1: 550 ms
2: 700 ms
3: 800 ms
Sets the make/
0: 60/40(10
break ratio for
DP dialing.
1: 67/33(10
2: 63/37(10
3: 50/50(10
4: 67/33(20
5: 70/30
(10 PPS, TWN
only)
Sets the ON/
OFF timing of
MF signals. Do
not set the
value “4” for the
function code
138 and 268 to
0: 80/80 ms
1: 70/70 ms
2: 70/150 ms
3: 60/60 ms
4: 80/100 ms
5: 150/50 ms
6: 150/240 ms
ensure minimum time of the
MF signal duration ruled in
TBR21.
(Requirement
300-699 Adjustments for switching function specifications
13-
13-
13-
13-
13-
Adjust-
ment
CI history hold
time
(Line 1)
CI
detection frequency
range
(Line 1)
Handling of
negative
answer
TX
attenuation
value
(V.17)
(Line 1)
Cable
equalizer
(V.17)
(Line 1)
FunctionSetting
Sets the time
for the CI history to remain.
Sets the frequency range
for CI detection.
0: 5 sec
1: 8 sec
2: 14 sec
0: 12-80 Hz
1: 16-55 Hz
2: 20-55 Hz
3: 22-55 Hz
4: 5-200 Hz
Sets whether
the RTN
0: Abnormal
1: Normal
received is handled as abnormal (NG) or
normal when
the data are
slightly abnormal.
Abnormal: DCN
is transmitted to
stop the communication.
Normal:
Next page is
transmitted normally.
Sets the
modem transmission level for
communication
other than V.34.
0: 0 dB
1: -1 dB
¦
15: -15 dB
(Value
The smaller the
value is, the
higher the
transmission
level becomes.
If errors occur
frequently or
training is not
sent, the transmission level
should be
changed.
Sets the equalizer value which
has frequency
characteristics.
0: 0 dB
1: -4 dB
2: -8 dB
3: -12 dB
For the longdistance communication, it is
recommended
to set a large
value.
1: ON (500
inserted before
sending the
V.21 signal and
timing is shifted
to avoid the line
echo.
Sets the initial
modem speed
0: 2,400 bps
1: 14.4 kbps
to be declared
by DIS/DCS.
4: 4,800 bps
5: 12 kbps
8: 9,600 bps
9: 9,600 bps
12: 7,200 bps
13: 7,200 bps
Selects the line
to monitor.
0: OFF
1: Line 1
2: Line 2
CI ON-satiable
time.
0: 175 ms
1: 125 ms
2: 800 ms
3: 145 ms
CI OFF-satiable time.
0: 650 ms
1: 350 ms
2: 175 ms
3: 90 ms
Selects either
one of the fol-
0: Paper
1: Drawer
lowings to
declare the
maximum
recording width
to the other
party when the
specified paper
size is not available; the largest
paper in the
other drawer or
the drawer for
the largest
paper.
Sets the time to
determine the
0: 1.5 sec
1: 6 sec (FTZ)
carrier signal is
stopped completely.
Communication
control
in case
PPR is
received
four
times
Modem
speed
for overseas
communication
(except
V.34)
Position
of
header
for
transmission
information
FunctionSetting
This value is to
set the modem
transmission
level for communication
other than V.34.
The smaller the
0: 0 dB
1: -1 dB
¦
15: -15 dB
(Value
decreased one
by one)
value is, the
higher the
transmission
level becomes.
If errors occur
frequently or
training is not
sent, the transmission level
should be
changed.
Sets the equalizer value which
has frequency
characteristics.
0: 0 dB
1: -4 dB
2: -8 dB
3: -12 dB
For the longdistance communication, it is
recommended
to set a large
value.
Sets how the
0: EOR transcommunication
is controlled
1: CTC (comwhen the 4th
PPR is received
during the ECM
transmission.
2: CTC (EOR
Sets the initial
modem speed
for overseas
0: 9,600 bps
1: 7,200 bps
2: 4,800 bps
communication.
Selects the
position where
2: Inside
3: Outside
the header is
inserted.
Default
ASM AUS HKG USA DEU GBRITA BEL NDL
101010101212121212
000000000
222222222
mitted
munication
terminated
after the
4th 2400
bps PPR)
transmitted
after the
reception of
the 4th
2,400 bps
PPR)
Fallback
condition for
receiver
(No. of
PPR
transmission)
(V.34
Line 1)
TX
attenuation
value
(V.34)
(Line 1)
Initial
modem
speed
for V.34
communication
SUB/
SEP/
PWD
functions
Coding
capability (communicati
on capability)
Reception end
tone timing
FunctionSetting
Sets the number of the PPR
transmission for
fall-back condi-
0: Once
1: Twice
¦
10: 11 times
tion in V.34
reception.
Sets the
modem transmission attenuation level for
the V.34 communication. The
smaller the set
0: 0 dB
1: -1 dB
¦
15: -15 dB
(Value
decreased one
by one)
value is, the
higher the
transmission
level becomes.
If errors occur
frequently or
training is not
sent, the transmission level
should be
changed.
Fallback
condition for
receiver
(No. of
PPR
transmission)
(V.34
Line 2)
V.34
symbol
rate
(Line 2)
V.34 fa l l back
method
(Line 2)
TX
attenuation
value
(V.34)
(Line 2)
FunctionSetting
Sets the number of the PPR
transmission for
fall-back condi-
0: Once
1: Twice
¦
10: 11 times
tion in the V.34
reception.
Sets the initial
value for the
symbol rate in
the V.34 communication.
0: 2,400
1: 2,800
2: 3,000
3: 3,200
4: 3,429
Maximum
modem speeds
for each setting
are as follows.
2,400: 21,600
bps,
2,800: 26,400
bps,
3,000: 28,800
bps,
3,200: 31,200
bps,
3,492: 33,600
bps
Sets the number of steps in
which the
0: 1 step
1: 2 step
2: 3 step
modem speed
is fall-backed.
Sets the
modem transmission attenuation level for
the V.34 communication. The
smaller the set
0: 0 dB
1: -1 dB
¦
15: -15 dB
(Value
decreased one
by one)
value is, the
higher the
transmission
level becomes.
If errors occur
frequently or
training is not
sent, the transmission level
should be
changed.
Retrieva
l method
of
sender's
address
name by
TSI signal and
the
address
book
Duplex
printing
for
received
fax documents
at forwarding
destination
Image
attachment on
result
report at
Mailbox
(F-code)
data
transmission
FunctionSetting
Sets either "the
0: Phone
phone number
transmitted by
CSI signal" or
1: Name of
"the name of
destination in
the address
book or the
dialed phone
number" for the
destination display after phase
B in the transmission control.
Sets either the
0: Partial
partial or perfect
match retrieval
of the phone
number transmitted by TSI
signal and the
registered
phone number
in the address
book to search
1: Perfect
for sender's
address name.
(For save file
name at the
time of the
transfer. But
SaveAsFile or
e-filing setting
only. E-mail
transmission is
not supported.)
Sets whether
duplex printing
0: OFF
1: ON
is performed or
not to output the
received fax
documents at
the forwarding
destination,
when ON is
selected at
"Duplex printing for received
documents"
(code: 518).
Sets whether an
0: Depend on
image is not
attached on the
result report
only when Mail-
1: Not
box (F-code)
data is transmitted in the confidential box or
bulletin board.
Code
922
923
924
925
Default
ASM AUS HKG USA DEU GBRITA BEL NDL
000000000
number by
CSI signal
destination
in the
address
book or the
dialed
phone
number
000000000
match
retrieval of
the phone
number by
TSI signal
and the
registered
phone
number
match
retrieval of
the phone
number by
TSI signal
and the
registered
phone
number
Sets whether
the [Tx ATT]
button is displayed in the
Phone Book
registration
screen or not.
When "16" is
set for the TX
attenuation, the
transmission
level of the
equipment is
determined by
the setting values of the following items.
13-325: TX
attenuation
value (V.17)
(Line 1)
13-430: TX
attenuation
value (V.17)
(Line 2)
13-567: TX
attenuation
value (V.34)
(Line 1)
13-616: TX
attenuation
value (V.34)
(Line 2)
0: OFF
1: ON
000000000
2
Default
FIN ESP AUT CHE SWE DNK NOR PRT FRA GRC POL HUN CZE TUR ZAF TWN
*When “CL” is displayed instead of the set number, that indicates that the machine is in the standby
mode.
*1: For e-STUDIO2040C/2540C/3040C/3540C/4540C, e-STUDIO5540C/6540C/6550C, eSTUDIO206L/256/306/356/456 and e-STUDIO556/656/756/856.
Initialization codes for the FAX
CodeElementContentsMode
1*-100MAINTFAX Set UpFAX--
1*-102MAINTClearing the image dataFAX--
1*-103MAINTClearing the system setting areaFAX--
Image quality
mode
Default
Note: Note:
It takes about 20 seconds until the digital keys become operable after the power has been turned
ON while [1] and [*] are pressed simultaneously.
Note: Note:
Before performing the initialization, confirm that the destination value is correct in the Setting
Mode (08) described in the P. 2-6 "2.3 Setting Mode (08)".
If the initialization is performed with the wrong destination setting, the default value of the Function Mode is changed to that for the wrong destination.
Most problems end users inquire are the results of the following. Therefore, ask the nature of the trouble (in detail) first to seek the cause. These questions can lead to a speedy resolution of the trouble
without the need for a service technician.
•Simple mis-operation
A trouble caused by a simple mis-operation can be solved by the user alone with an appropriate
instruction through the telephone.
•A failure with the telephone line
The machine’s condition can be checked by the user’s operating sending/receiving documents to/
from another FAX unit.
•A failure with the other party’s machine
The other party’s machine’s condition can be checked by the user’s operating sending/receiving
documents from/to the user’s machine.
Also, by verifying the error message in the LCD display or the error code on the Journal with the user,
the nature of the trouble can be confirmed. This information is important in finding the cause of trouble.
Whenever it can be obtained from the user, respond on the telephone by tracing the “ P. 3-3 "3.3
Flow Chart for Recommended Telephone Screening"”. This will help the service technician to be prepared for the necessary service requirements.
Service technicians can figure out the contents of the error with the following information:
1) Display on the LCD panel
2) Error code on the transmission/reception journal
3.4.2Precautions for diagnosis
Service technicians should output the Address Book / Group Number Information and Function List for
Maintenance. Confirm that no received document data are stored in the memory by checking the
“Memory RX” LED and Reservation List.
Turn OFF the power and check the following items before starting the diagnosis.:
•Check if the power cable is properly plugged in.
•Check if the connectors are securely connected.
•Pay full attention to an electric shock at the power section and a short circuit of the conductor pattern
on the board when servicing with the power cable connected to the outlet while the cover is taken
off.
•Make sure that there is not any connector remains disconnected or loosened screw after the error
analysis.
•Make sure that the machine operates properly with a communication test every time the error analy-
sis has been performed.
Notes:
•Before replacing the parts, confirm that there is no data to be transmitted or no received document in the memory. Turn OFF the power and unplug the power cable.
•Do not touch the terminal of the connectors. Otherwise, a poor connection may be caused.
1) Check if the power cable is plugged into an appropriate outlet (of the correct voltage).
2) Check if the rated voltages are being output from the switching power supply. When the measured
voltage is not the rated value, replace the switching power supply.
3) Check if each connector between the DSP board and the SYS board is disconnected.
4) Check if each connector between the SYS board and the switching power supply is disconnected.
5) Check if each connector pin is removed or the harness is broken.
6) Check if any conductor pattern on the switching power supply, and SYS board is open- or short-circuited.
7) Replace the DSP board.
8) Replace the SYS board.
3.5.2Original transport error for RADF
Check the error code and refer to the TROUBLESHOOTING of Service Handbook for the equipment.
3.5.3Recording paper transport error
Check the error code and refer to the TROUBLESHOOTING of Service Handbook for the equipment.
3.5.4Image trouble
Check the image and refer to the TROUBLESHOOTING of Service Handbook for the equipment.
Communication errors may occur when the condition of a particular phone circuit happens to be bad at
the time of attempting the communication job. Therefore, do the communication over again. If communication errors occur too many times, prepare another (operational) FAX unit and check the communication condition among the three FAX units, thus analyzing the troubles.
A communication error occurs between A and B.
This FAXRemote FAX unit
Operational FAX
Fig. 3-1
1) If normal communications are possible between A and C, and the communication trouble occurs B
and C, it can be assumed that FAX B is malfunctioning.
2) If normal communications are possible between B and C, and the communication trouble occurs A
and C, it can be assumed that FAX A is malfunctioning. Therefore, adjust the transmission attenuator value (13-325, 13-430, 13-567, 13-616) and the cable equalizer value (13-328, 13-433).
3) If normal communications are possible between A and C and between B and C, it can be assumed
that there is a problem in the line between A and B.
Output the following lists when problem occurs in the field. They are described in the order of the priority the most important one come first in this section. It is not necessary to output these lists immediately
after the trouble has occurred, but they must be prepared for any kind of trouble regarding the FAX
operation.
[Precaution]
Disconnect the telephone line to stop the communication when trouble occurs. Since the only
last communication is reported on the protocol trace list, if the telephone line is not disconnected immediately after the trouble has occurred, next communication might come in before
the line is disconnected and be printed out instead of the communication in question.
Do not turn OFF the power
Otherwise, the information will be lost.
Note: Note:
The list printing procedure in the equipment with service UI differs from the one noted below.
For the following models, see the procedure in P. 3-15 "3.6.2 List printing procedure in the
equipment with service UI"
*e-STUDIO6550C Series
*e-STUDIO4540C Series
*e-STUDIO456 Series
*e-STUDIO856 Series
3.6.1List printing procedure
[Outputting a trace list] (in the Trace List Output Mode)
In the list output screen ([USER FUNCTIONS] Æ [USER] Æ [LISTS]) with no list selected
digital keys designated for each list referring to the table in the next page, then press the [START] button.
before printing the protocol trace list and memory dump list.
6) Transmission journal
Transmission records for 40 communications are listed. Occurrence conditions of the communication errors can be checked with information such as the time when the communication took place,
error codes, etc. Error code “50” indicates that the other party’s line of the other side is busy (talking). If this error occurs frequently, it can be decreased somewhat by increasing the number of redialing attempts. Also, it can be checked if the communication fails with a particular address.
7) Reception journal
Reception records for 40/120 communications are listed. Occurrence conditions of the communication errors can be checked with the information such as the time when the communication took
place, error codes, etc. Also, it can be checked if the communication fails with a particular address.
8) Function List
FAX Function List in the List Output Menu in the screen for the FAX operation is output. The default
settings of the resolution during the data transmission can be checked.
The following information is also needed to analyze the malfunction (especially a communication error).
Check the circles below if they are applicable.
1) If the error is cleared or not.
-Cleared by turning ON/OFF the power.
-Cleared by performing “Clearing the image data area (1*–102)”.
Note: Note:
The image data (including printer data other than FAX data) and the job being performed are
erased by this operation.
-Cleared by replacing the board.
-Not cleared.
2) Frequency of occurrence
-Frequently (occurring daily or always)
-Sometimes (about once a week)
-Only once
3) When a communication error is occurring, turn ON the circuit monitor for the line 1 or 2 (13–338),
and check the condition of the FAX communication with the tone from the speaker.
Note: Note:
Turn OFF the circuit monitoring function after the checking is finished (13–338: 0).
3
-Signals from the transmitter and that from the receiver clash.
Æ Check the model name of the other party’s machine.
-Noise occurring on the circuit.
Æ Ask the telephone (or telecommunications) company if the line condition is normal.
-Busy tone is heard from the other party during the communication.
Æ Ask by phone if the other party’s machine has any problem. If it does not, check its model
name.
-Conditions of RADF (this information is needed for transmission error)
Originals have been all exited
Abnormal (original jam, etc.)
Others (be as specific as possible):
-Condition/State of the communication
Transmission error
Reception error
ECM mode
G3 mode
Image errors such as stream image or interrupted image occur in the G3 mode when the noise
occurs on the line. These are liable to occur since the line condition differs depending on each
communication.
If the same errors occur to the image which was resent, they can be decreased by reducing the
transmission speed of the sending side.
Communication cannot be made with a particular number.
(Information of the other side’s machine: _______________________________)
If the communication is impossible with a particular number, it is considered that the other party’s
machine has broken down or has been busy (there is no response) because the recording paper
has run out and the memory is full. Check the condition of the terminal of the other side.
If there is no problem with the terminal, check the model name since there is a possibility that
particular type of the machine has caused the problem.
Original size = A3B4A4B5A5
Size of the received document =A3B4A4B5A5
Resolution = NORMAL (8*3.85)FINE (8*7.7)U-FINE (16 or 8*15.4)
Error occurred to the _________st/nd/rd/th sheet out of ________sheets.
-Condition of the circuit connection
Connected directly with the public telephone circuit.
Connected via a local exchange device or the main equipment.
Æ Is any other equipment connected besides this unit?
Æ Does the ring tone sound normally (rings for 1 second and stops for 2 seconds)
(If it is not normal, the reception may not be started.)
Circuit switching device
Æ Are the circuit settings (DP, PB) of the circuit switching device the same as those for this unit?
Connection via an ISDN circuit terminal adaptor
Æ Is the circuit number of the terminal adaptor correct? Is it the same number as that for the FAX
assigned to the other device (ex. data modem)?
Æ Does the noise from the terminal adaptor affect the line? (Connect the TA with your machine
and ground it to check.)
Configuration of the units
(Illustrate the units connected to your machine such as the telephone lines, exchange system, telephones,
modems, etc.)
-Settings of the Auto Power Save and Auto Shut Off
Auto-clear timer (08–204 / 08-9110 *1) =
Auto Power Save (08–205 / 08-9111 *1) =
Auto Shut OFF (08–206 / 08-9112 *1) =
*1: For e-STUDIO2040C/2540C/3040C/3540C/4540C, e-STUDIO5540C/6540C/6550C, eSTUDIO206L/256/306/356/456 and e-STUDIO556/656/756/856.
After unpacking and installing the FAX unit following the unpacking/setup instructions, be sure to perform “FAX Clearing Mode / FAX Set Up” described with the same instructions. The unit is not turned ON
without this operation.
[Operation procedure]
Perform the following operation after setting the country/region in 08-201 / 08-9000 *1 and 08-701 / 089001 *1.
*1: For e-STUDIO2040C/2540C/3040C/3540C/4540C, e-STUDIO5540C/6540C/6550C, eSTUDIO206L/256/306/356/456 and e-STUDIO556/656/756/856.
[1] [∗] [POWER] Æ [100] Æ [START] (It takes about 20 seconds for the digital keys to be operable after
the power is turned ON.) (It takes about 10 seconds until the display changes from ‘100’ to ‘CL’.)
[About FAX Clearing Mode / FAX Set Up]
When “FAX Set Up” is performed, the following operations are performed:
Data in the ID registration, home position stored in the NVRAM and SRAM on the SYS board are
erased. The system setting area is initialized (the settings are reset to the default values.)
•Country/region setting using the FG harness on the NCU board
These country/region require code setting on the NCU using the FG harness.
All other countries/regions have only W1 connection on the board.
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