TOSHIBA Qosmio G20 Portable Personal Computer User’s Manual
First edition February 2005
Copyright authority for music, movies, computer programs, data bases and
other intellectual property covered by copyright laws belongs to the author
or to the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.
Ownership and copyright of music, video, computer programs, databases,
etc. are protected by the copyright laws. These copyrighted materials may
be copied for private use at home only. If, beyond the limitation above, you
copy (including to transform data formats) or modify these materials,
transfer them or distribute them via the Internet without approval of
copyright owners, you may be subject to claims for compensation for
damage and/or criminal penalties due to infringements of copyrights or
personal rights. Please remember to observe the copyright laws when you
use this product to copy the copyrighted works or perform other actions.
Please note that you may infringe the owner's rights protected by the
copyright laws if you use the screen mode switching functions
(e.g. Wide mode, Wide Zoom mode, etc.) of this product to display
enlarged images/video at coffee shops or hotels for the purposes of profits
or providing these to the public.
Disclaimer
This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for the TOSHIBA
Qosmio G20 Portable Personal Computer at the time of this manual’s
production. However, succeeding computers and manuals are subject to
change without notice. TOSHIBA assumes no liability for damages incurred
directly or indirectly from errors, omissions or discrepancies between the
computer and the manual. Graphics processor performance may vary
considerably from specifications due to design configuration.
iiUser’s Manual
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International
Business Machines Corporation.
Intel, Intel SpeedStep, Centrino and Pentium are trademarks or registered
trademarks of Intel Corporation.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA
under license.
Memory Stick is a registered trademark and i.LINK is a trademark of Sony
Corporation.
TruSurround XT, WOW XT, SRS and symbol are trademarks of SRS
Labs, Inc.
TruSurround XT, WOW XT, TruBass, SRS 3D and FOCUS technologies
are incorporated under license from SRS Labs, Inc.
InterVideo and WinDVD are registered trademarks of the InterVideo Inc.
WinDVR and WinDVD Creator are trademarks of the InterVideo Inc.
manufactured under license from Dolby Laboratories.
“Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
Other trademarks and registered trademarks not listed above may be used
in this manual.
User’s Manual
Macrovision License
This product includes copyright protection technology and intellectual
property that are patented in the U.S. and other countries. These patents
are the property of Macrovision Corporation. The use of copyright
protection must be authorized by Macrovision Corporation. It is intended for
home and other restricted-use applications, unless Macrovision
Corporation expressly authorizes otherwise. All forms of reverse
engineering or decompiling are forbidden.
EU Declaration of Conformity
This product is carrying the CE-Mark in accordance with the related
European Directives. Responsible for CE-Marking is TOSHIBA Europe
GmbH, Hammfelddamm 8, 41460 Neuss, Germany.
The complete and official EU Declaration of Conformity can be found on
TOSHIBA’s web site http://epps.toshiba-te
User’s Manualiii
g.com on the Internet.
User’s Manual
Modem warning notice
Conformity Statement
The equipment has been approved to [Commission Decision “CTR21”] for
pan-European single terminal connection to the Public Switched Telephone
Network (PSTN).
However, due to differences between the individual PSTNs provided in
different countries/regions the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network
termination point.
In the event of problems, you should contact your equipment supplier in the
first instance.
Network Compatibility Statement
This product is designed to work with, and is compatible with the following
networks. It has been tested to and found to conform with the additional
requirements conditional in EG 201 121.
GermanyATAAB AN005,AN006,AN007,AN009,AN010
GreeceATAAB AN005,AN006 and GR01,02,03,04
Portugal ATAAB AN001,005,006,007,011 and
Spain ATAAB AN005,007,012, and ES01
SwitzerlandATAAB AN002
All other countries/regions ATAAB AN003,004
Specific switch settings or software setup are required for each network,
please refer to the relevant sections of the user guide for more details.
The hookflash (timed break register recall) function is subject to separate
national type approvals. It has not been tested for conformity to national
type regulations, and no guarantee of successful operation of that specific
function on specific national networks can be given.
and DE03,04,05,08,09,12,14,17
P03,04,08,10
ivUser’s Manual
Optical disc drive safety instructions
Be sure to check the international precautions at the end of this section.
Panasonic
DVD Super Multi with Double Layer Recording UJ-845
■ The DVD Super Multi drive with Double Layer Recording model
employs a laser system. To ensure proper use of this product, please
read this instruction manual carefully and retain for future reference.
Should the unit ever require maintenance, contact an authorized
service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
User’s Manual
User’s Manualv
User’s Manual
International precautions
CAUTION: This appliance contains a
laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To use
this model properly, read the instruction
manual carefully and keep this manual
for your future reference. In case of any
trouble with this model, please contact
your nearest “AUTHORIZED service
station.” To prevent direct exposure to the
laser beam, do not try to open the
enclosure.
CLASS 1 LASER PRODUCT
LASERSCHUTZKLASSE 1
PRODUKT
TOEN60825
ADVERSEL:USYNLIG
LASERSTRÅLING VED
ÅBNING, NÅR
SIKKERHEDSAF-BRYDER
ER UDE AF FUNKTION.
UNDGÅ UDSÆTTSLSE
FOR STRÅLING
VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
“LASERSCHUTZKLASSE 1 PRODUKT”
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch
und bewahren diese bitte als Referenz
auf. Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste “autorisierte Service-Vertretung”.
Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.
ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.
APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!
Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne
indgreb i apparatet, at man kan komme til
at udsatte sig for laserstråling.
viUser’s Manual
User’s Manual
OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.
VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.
CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN
HAZARDOUS RADIATION EXPOSURE.
VORSICHT: DIE VERWENDUNG VON
ANDEREN STEURUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.
Congratulations on your purchase of the Qosmio G20 computer.
This powerful notebook computer provides excellent expansion capability,
including multimedia devices, and it is designed to provide years of reliable,
high-performance computing.
This manual tells how to set up and begin using your Qosmio G20
computer. It also provides detailed information on configuring your
computer, basic operations and care, using optional devices and
troubleshooting.
If you are a new user of computers or if you’re new to portable computing,
first read over the Introduction and The Grand Tour chapters to familiarize
yourself with the computer’s features, components and accessory devices.
Then read Getting Started for step-by-step instructions on setting up your
computer.
If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to look over the
Special features section of the Introduction, to learn about features that are
uncommon or unique to the computers and carefully read HW Setup.
If you are going to install PC cards or connect external devices such as a
monitor, be sure to read Chapter 9, Optional Devices.
Manual contents
This manual is composed of the following ten chapters, eight appendixes,
a glossary and an index.
Chapter 1, Introduction, is an overview of the computer’s features,
capabilities, and options.
Chapter 2, The Grand Tour, identifies the components of the computer and
briefly explains how they function.
Chapter 3, Getting Started, provides a quick overview of how to begin
operating your computer and gives tips on safety and designing your work
area.
User’s Manualxvii
Preface
Chapter 4, Operating Basics, includes instructions on using the following
devices: Touch Pad, USB floppy disk drive (optional), TV Tuner (optional),
Sound System, Modem, Wireless communication features, LAN. It also
provides tips on care of the computer, floppy disks and CD/DVDs.
Chapter 5, The Keyboard, describes special keyboard functions including the
keypad overlay and hot keys.
Chapter 6, Power, gives details on the computer’s power resources and
battery save modes.
Chapter 7, HW Setup, explains how to configure the computer using
the HW Setup program.
Chapter 8, Using the Remote Controller, Front operation panel and
QosmioPlayer, explains how to use the Remote Controller on TV Tuner
models as well as provides information about QosmioPlayer.
Chapter 9, Optional Devices, describes the optional hardware available.
Chapter 10, Troubleshooting, provides helpful information on how to perform
some diagnostic tests, and suggests courses of action if the computer
doesn’t seem to be working properly.
The Appendixes provide technical information about your computer.
The Glossary defines general computer terminology and includes a list of
acronyms used in the text.
The Index quickly directs you to the information contained in this manual.
Conventions
This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parentheses following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.
Icons
Icons identify ports, dials, and other parts of your computer. The indicator
panel also uses icons to identify the components it is providing information
on.
Keys
The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, Enter identifies the Enter key.
xviiiUser’s Manual
Key operation
Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, Ctrl + C means you must hold down Ctrl and at the same
time press C. If three keys are used, hold down the first two and at the
same time press the third.
Preface
ABC
When procedures require an action such as
clicking an icon or entering text, the icon’s name
or the text you are to type in is represented in the
type face you see to the left.
Display
S
ABC
Names of windows or icons or text generated by
the computer that appear on its display screen
are presented in the type face you see to the left.
Messages
Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.
Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.
Please read. A note is a hint or advice that helps you make best use of
your equipment.
Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.
User’s Manualxix
Preface
xxUser’s Manual
Qosmio G20
General Precautions
TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to the
computer.
Be certain to read the general precautions below and to note the cautions
included in the text of the manual.
Stress injury
Carefully read the Safety Instruction Manual. It contains information on
prevention of stress injuries to your hands and wrists than can be caused
by extensive keyboard use. Chapter 3, Getting Started, also includes
information on workspace design, posture and lighting that can help reduce
physical stress.
Heat injury
■ Avoid prolonged physical contact with the computer. If the computer is
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time (if you rest the computer on
your lap, or if you keep your hands on the palm rest, for example) your
skin might suffer low-heat injury.
■ If the computer has been used for a long time, avoid direct contact with
the metal plate supporting the I/O ports. It can become hot.
■ The surface of the AC adaptor can become hot when in use. This
condition does not indicate a malfunction. If you need to transport the
AC adaptor, disconnect it and let it cool before moving it.
■ Do not lay the AC adaptor on a material that is sensitive to heat. The
material could be damaged.
Pressure or impact damage
Do not apply heavy pressure to the computer or subject it to strong impact.
Excessive pressure or impact can cause damage to computer components
or otherwise cause malfunctions.
PC card overheating
Some PC cards can become hot with prolonged use. Overheating of a PC
card can result in errors or instability in the PC card operation. Also be
careful when you remove a PC card that has been used for a long time.
User’s Manualxxi
General Precautions
Mobile phone
Use of mobile phones can interfere with the audio system. Computer
operation is not impaired but is recommended that a distance of 30 cm be
maintained between the computer and a mobile phone in use.
Disclaimers
LCD
Over a period of time, and depending on the usage of the computer,
the brightness of the LCD screen will deteriorate. This is an intrinsic
characteristic of LCD technology.
Maximum brightness is only available when operating in AC power mode.
The screen will dim when the computer is operated on battery power and
you will not be able to increase the brightness of the screen.
CPU
Central Processing Unit (“CPU”) Performance Disclaimer.
CPU performance in your computer product may vary from specifications
under the following conditions:
■ use of certain external peripheral products
■ use of battery power instead of AC power
■ use of certain multimedia, computer generated graphics or video
■ use of standard telephone lines or low speed network connections
■ use of complex modeling software, such as high end computer aided
■ use of several applications or functionalities simultaneously
■ use of computer in areas with low air pressure (high altitude >
■ use of computer at temperatures outside the range of 5°C to 30°C
CPU performance may also vary from specifications due to design
configuration.
Under some conditions, your computer product may automatically
shut-down. This is a normal protective feature designed to reduce the risk
of lost data or damage to the product when used outside recommended
conditions. To avoid risk of lost data, always make back-up copies of data
by periodically storing it on an external storage medium. For optimum
performance, use your computer product only under recommended
conditions. Read additional restrictions under Environmental Requirements
in Appendix A.
applications
design applications
1,000 meters or >3,280 feet above sea level)
(41°F to 86°F) or >25°C (77°F) at high altitude (all temperature
references are approximate and may vary depending on the specific
computer model)
xxiiUser’s Manual
General Precautions
Copy Protection
Copy protection technology included in certain media may prevent or limit
recording or viewing of the media.
HDD Drive Capacity
1 Gigabyte (GB) means 1000 × 1000 × 1000 = 1,000,000,000 bytes using
powers of 10. The computer operating system, however, reports storage
capacity using powers of 2 for the definition of 1 GB = 1024 × 1024 × 1024
= 1,073,741,824 bytes, and therefore may show less storage capacity.
Available storage capacity will also be less if the product includes one or
more pre-installed operating systems, such as Microsoft Windows and/or
pre-installed software applications, or media content. Actual formatted
capacity may vary.
Non-applicable Icons
Certain notebook chassis are designed to accommodate all possible
configurations for an entire product series. Your selected model may not
have all the features and specifications corresponding to all of the icons or
switches shown on the notebook chassis, unless you have selected all
those features.
Wireless LAN/Atheros
The transmission speed over the wireless LAN and the distance over which
wireless LAN can reach may vary depending on surrounding
electromagnetic environment, obstacles, access point design and
configuration, and client design and software/hardware configurations.
[xxMbps is the theoretical maximum speed under the IEEE802.11 (a/b/g)
standard.] The actual transmission speed will be lower than the theoretical
maximum speed.
TM
To use the Atheros SuperAG
access point must support the corresponding feature. Performance of
these functions may vary depending on the format of data transmitted.
or SuperGTM function, your client and
SRS
SRS TruSurround XT is available only when using WinDVD applications.
SRS WOW is available only when using Windows Media Player 10 in the
standard Windows interface.
TV Tuner
TV Tuner will function only in the country where the computer was
purchased.
Images
All images are simulated for purposes of illustration.
User’s Manualxxiii
General Precautions
Qosmio
The QosmioTM Player is not a Windows based application. Battery life will
be less than when using similar applications in a Windows operating
system.
TM
Player
LCD Brightness and Eye Stain
Your LCD display has a brightness approaching that of a TV device. We
recommend that you adjust the brightness of your LCD to a comfortable
level to prevent possible strain on your eyes.
Safety Use for TV Tuner
If you have to operate your PC during a thunderstorm and are connecting
the TV tuner to an outside antenna, you should operate your PC using AC
power mode. The AC adapter offers some protection against (but does not
entirely prevent) possible electric shock caused by lightning. For complete
protection, do not operate your PC during a thunderstorm.
xxivUser’s Manual
General Precautions
The cautions on use of a Qosmio G20 series
computer
1. Cleaning of dust accumulated on the cooling vent of the computer.
When you use your computer in a dusty area, dirt and debris may
accumulate on the cooling vents at the under side of your unit. If this
occurs, the accumulated dust can cause insufficient heat dissipation which
may result in the computer shutting down during use. Carefully clean the
dust from the vents using a vacuum cleaner.
2. Cooling vents on the underside of the computer.
Cooling vents
Cooling vents
Cooling vents
Cooling vents
To prevent possible overheating of the CPU, make sure the cooling fan's
air intake is not blocked. The fan draws in air by creating a vacuum. If the
fan is blocked, it could cause the CPU to run at a lower performance level
or cause the computer to shut down. Loose items such as notebook and
tissue paper, plastic wrappers, or other similar materials can block the air
intake, preventing air from reaching the CPU. Do not use the computer on
surfaces with objects that can be drawn in by the cooling fan.
User’s Manualxxv
General Precautions
xxviUser’s Manual
Qosmio G20
Introduction
This chapter provides an equipment checklist, and it identifies the
computer’s features, options and accessories.
Some of the features described in this manual may not function properly if
you use an operating system that was not preinstalled by TOSHIBA.
Equipment checklist
Carefully unpack your computer. Save the box and packing materials for
future use.
Hardware
Check to make sure you have all the following items:
■ Qosmio G20 Portable Personal Computer
■ AC adaptor and power cord
■ Modular cable (optional)
■ Monitor-in cable (TV Tuner models only)
■ Remote Controller (TV Tuner models only)
■ Remote control receiver (Windows XP Media Center Edition
models only)
■ Infrared transmitter cable (Windows XP Media Center Edition
model only)
■ Antenna adaptor (optional)
Chapter 1
User’s Manual1-1
Introduction
Software
Microsoft®Windows XP Home Edition
■ The following software is preinstalled:
®
■ Microsoft
■ TOSHIBA Utilities
■ DVD Video Player
■ TOSHIBA Power Saver
■ TOSHIBA ConfigFree
■ TOSHIBA Assist
■ TOSHIBA Controls
■ TOSHIBA PC Diagnostic Tool
■ TOSHIBA Touch and Launch
■ TOSHIBA TouchPad On/Off Utility
■ TOSHIBA Zooming Utility
■ TOSHIBA Picture Enhancement Utility
■ InterVideo WinDVR (TV Tuner models only)
■ TOSHIBA SD Memory Card Format
■ TOSHIBA Acoustic Silencer
■ TOSHIBA Virtual Sound
■ TOSHIBA Hotkey Utility for Display Devices
■ TOSHIBA Display Device Change Utility
■ TOSHIBA Password Utility
■ TOSHIBA RAID Utility
■ Wireless Hotkey
■ Online manual
■ Product Recovery DVD-ROM
Windows XP Home Edition
1-2User’s Manual
Microsoft®Windows XP Media Center Edition
■ The following software is preinstalled:
®
■ Microsoft
■ TOSHIBA Utilities
■ DVD Video Player
■ TOSHIBA Power Saver
■ TOSHIBA Assist
■ TOSHIBA Controls
■ TOSHIBA PC Diagnostic Tool
■ TOSHIBA Touch and Launch
■ TOSHIBA TouchPad On/Off Utility
■ TOSHIBA Zooming Utility
■ TOSHIBA Picture Enhancement Utility
■ TOSHIBA ConfigFree
■ TOSHIBA SD Memory Card Format
■ TOSHIBA Acoustic Silencer
■ TOSHIBA Virtual Sound
■ TOSHIBA Hotkey Utility for Display Devices
■ TOSHIBA Display Device Change Utility
■ TOSHIBA Password Utility
■ TOSHIBA RAID Utility
■ Wireless Hotkey
■ Online manual
■ Product Recovery DVD-ROM
Windows XP Media Center Edition
Introduction
Documentation
■ Qosmio G20 Portable Personal Computer User’s Manual
■ Qosmio G20 Quickstart
■ Safety Instruction Manual
■ QosmioPlayer Software License Agreement
■ Warranty information
If any of the items are missing or damaged, contact your dealer
immediately.
User’s Manual1-3
Introduction
Features
The computer uses TOSHIBA’s advanced Large Scale Integration (LSI),
Complementary Metal-Oxide Semiconductor (CMOS) technology
extensively to provide compact size, minimum weight, low power usage,
and high reliability. This computer incorporates the following features and
benefits:
Processor
Built-in
The computer is equipped with an Intel
Pentium
®
M processor, which incorporates a
®
2MB level 2 cache memory. It also supports
Enhanced Intel® SpeedStepTM technology.
Some models in this series carry Intel® Centrino™ technology, which is
based on three separate technologies of Intel
®
Intel
PRO/Wireless Network Connection, and Intel® 915 Chipset Family.
®
Pentium® M processor,
Memory
Slots256, 512 or 1,024 MB memory modules can be
Video RAM64 or 128 MB of dedicated RAM is provided for
installed in the two memory slots for a maximum
of 2,048 MB system memory.
video display.
Power
Battery packThe computer is powered by one rechargeable
lithium-ion battery pack.
RTC batteryThe internal RTC battery backs up the Real Time
AC adaptorThe AC adaptor provides power to the system
Clock and calendar.
and recharges the batteries when they are low.
It comes with a detachable power cord.
Because it is universal, it can receive a range of
AC voltage from 100 to 240 volts; however, the
output current varies among different models.
Using the wrong model can damage your
computer. Refer to the AC adaptor section in
Chapter 2, The Grand Tour.
1-4User’s Manual
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