Toshiba E-studio 2051c Troubleshooting
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
©2012, 2013 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface 1
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure
an environment that makes the best use of the e-STUDIO’s functions.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before
using this equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with
the following signage:
Options
For the available options, refer to “Options” in the Quick Start Guide for this equipment.
Screens
Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status
of the installed options.
The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Trademarks
The official name of Windows XP is Microsoft Windows XP Operating System.
The official name of Windows Vista is Microsoft Windows Vista Operating System.
The official name of Windows 7 is Microsoft Windows 7 Operating System.
The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are
trademarks of Microsoft Corporation in the US and other countries.
Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, iPhone, iPod touch, and TrueType are trademarks of Apple Inc. in
the US and other countries.
AirPrint, AirPrint logo, and iPad are trademarks of Apple Inc.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated.
Mozilla, Firefox and the Firefox logo are trademarks or registe r ed trademarks of Mozilla Foundation in the U.S. and
other countries.
IBM, AT and AIX are trademarks of International Business Machines Corporation.
NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
TopAccess is a trademark of Toshiba Tec Corporation.
Other company names and product names in this manual are the trademarks of their respective companies.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing function is already
installed in some models.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed.................... .... ... ... ... .... .......................................... ........................ 13
Locating a paper misfeed.................................................................................................... 13
Clearing a paper misfeed ........... ... ... .......................................... ......................................... 14
Paper misfeed in the Reversing Automatic Document Feeder (Lower) .. .... ... ... ... ... .... ... ... .. 15
Paper misfeed in the Reversing Automatic Document Feeder (Upper) .. .... ... ... ... ... .... ... ... .. 16
Paper misfeed in the drawer feeding portion....................................................................... 17
Paper misfeed in the Large Capacity Feeder...................................................................... 18
Paper misfeed in the Paper Feed Pedestal......................................................................... 18
Paper misfeed in the first drawer......................................................................................... 19
Paper misfeed in the second to fourth drawer..................................................................... 19
Paper misfeed in the drawer of the Large Capacity Feeder................................................ 20
Paper misfeed in the bypass tray........................................................................................ 21
Paper misfeed in the automatic duplexing unit.................................................................... 21
Paper misfeed on the paper transport path......................................................................... 22
Paper misfeed in the fuser unit............................................................................................ 23
Paper misfeed in the Job Separator and the Offset Tray............................................ ... ... .. 25
Paper misfeed in the Bridge Kit........................................................................................... 26
Paper misfeed in the Inner Finisher and the Hole Punch Unit........................................ ... .. 26
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit........................... ... .. 29
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher................................. 31
Clearing paper misfeeds caused by a wrong paper size setting......................................... 32
Clearing a Staple Jam ...................... ... .... ... ... ... .... .......................................... ... ..................... 37
Staple jam in the finisher..................................................................................................... 37
Staple jam in the Saddle Stitch unit..................................................................................... 41
Replacing a Toner Cartridge ................................................................................................. 43
Replacing a “Near Empty” toner cartridge........................................................................... 46
Replacing the Waste Toner Box............................................................................................ 49
Refilling With Staples............................................................................................................. 51
Refilling finisher staples.... ................................................................................................... 51
Refilling Saddle Stitch unit staples ............. ... .... .......................................... ........................ 54
Cleaning the Main Chargers and LED Print Heads ............................................................. 56
Cleaning the Hole Punch Dust Bin ....................................................................................... 59
Inner Finisher Hole Punch Unit............................................................................................ 59
Saddle Stitch Finisher Hole Punch Unit............................................................................... 60
When Printed Sheets Overflow from the Exit Tray.............................................................. 62
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 64
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems.................. ... ... ... .......................................... ... ......................................... 68
Clearing print job errors.......................................................................................................68
4 CONTENTS
Cannot remember the document password for a Private Print job...................................... 69
Printing a document including many graphics takes time.................................................... 69
Printer Driver Problems .........................................................................................................70
Cannot print (port setting problems)........ ... ... .... ... ... ... .......................................... ... ............ 70
Cannot print (SNMP Community Name problems).............................................................. 70
Command line options not processed.................................................. ... .... ... ... ... ... .... ... ... .. 70
Retrieval of printer configuration failed................................................................................ 71
Cannot change settings on the [Device Settings] tab.......................................................... 71
Network Connection Problems ............................................................................................. 72
Cannot print with the equipment (network connection problems)........................................ 72
Cannot print with SMB print................................................................................................. 72
Cannot print properly with AppleTalk print........................................................................... 73
Client Problems ..................................................................................................................... 74
Checking the client status.................................. ... ... ... .... ... ... .......................................... ... .. 74
Hardware Problems................................................................................................................ 75
Print jobs not output ............................. ... ... ... .......................................... ............................ 75
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems................................................................................................................ 78
Cannot E-mail my scans...................................................................................................... 78
Cannot find the data saved in the shared folder.................................................................. 78
Cannot perform scanning from a PC with Office 2013......................... ... .... ... ... ... ............... 78
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 80
e-Filing Web Utility terminates the session.......................................................................... 80
Numerous sub windows repeatedly appear ........................................................................ 80
Displaying the items in the Contents Frame takes a long time.......................................... .. 80
Error messages.................................................................................... ............................... 81
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 84
Cannot locate the equipment in the network....................................................................... 84
Cannot locate the equipment with Local Discovery............................................................. 85
Equipment does not respond to ping command.................................................................. 86
LDAP Search and Authentication Problems........................................................................ 87
Network shutdown occurs or touch panel disabled after LDAP search............................... 87
LDAP authentication takes a long time................................................................................ 87
Printing Problems (Network Related)................................................................................... 88
SMB print in a Windows operating system environment ..................................................... 88
Raw TCP or LPR print in a Windows operating system environment ................................. 88
IPP print in a Windows operating system environment ....................................................... 89
Novell print in a NetWare environment................................................................................ 89
Macintosh environment ....................................................................................................... 90
UNIX/Linux environment...................................................................................................... 90
Network Fax (N/W-Fax) Driver Problems.............................................................................. 91
N/W-Fax Driver Installation Error Messages........................ ... ... .... ... ... ............................... 91
N/W-Fax Driver General Errors............................................... ... .... ...... ... .... ... ... ... ... .... ... ... .. 92
CONTENTS 5
Client Software Authentication Problems............................................................................ 93
Cannot log in using client software...................................................................................... 93
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 96
Error Messages ...................................................................................................................... 98
Error Codes........................................................................................................................... 100
Error codes on print jobs ......................................................... .......................................... 100
Error codes on transmission and reception....................................................................... 101
Error codes on scan jobs............... ... .... ... ... ... .... ...... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... ....... ... 103
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 110
General operations............................................................................................................ 110
Originals and paper....................................... .... ... ... .......................................... ... ............. 111
Regular Maintenance ........................................................................................................... 112
INDEX ................................................................................................................................................................... 113
6 CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed..............................................................................................8
Messages Displayed on the Touch Panel............................................................................10
Clearing a Paper Misfeed.......................................................................................................13
Locating a paper misfeed.....................................................................................................................................13
Clearing a paper misfeed .....................................................................................................................................14
Paper misfeed in the Reversing Automatic Document Feeder (Lower) ...............................................................15
Paper misfeed in the Reversing Automatic Document Feeder (Upper) ...............................................................16
Paper misfeed in the drawer feeding portion........................................................................................................17
Paper misfeed in the Large Capacity Feeder .......................................................................................................18
Paper misfeed in the Paper Feed Pedestal..........................................................................................................18
Paper misfeed in the first drawer..........................................................................................................................19
Paper misfeed in the second to fourth drawer......................................................................................................19
Paper misfeed in the drawer of the Large Capacity Feeder.................................................................................20
Paper misfeed in the bypass tray.........................................................................................................................21
Paper misfeed in the automatic duplexing unit.....................................................................................................21
Paper misfeed on the paper transport path..........................................................................................................22
Paper misfeed in the fuser unit.............................................................................................................................23
Paper misfeed in the Job Separator and the Offset Tray.....................................................................................25
Paper misfeed in the Bridge Kit............................................................................................................................26
Paper misfeed in the Inner Finisher and the Hole Punch Unit ................................................................... ..........26
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit.................................................................29
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher.................................... ..............................31
Clearing paper misfeeds caused by a wrong paper size setting ..........................................................................32
Clearing a Staple Jam............................................................................................................37
Staple jam in the finisher...................................................................... ................................................................37
Staple jam in the Saddle Stitch unit......................................................................................................................41
Replacing a Toner Cartridge .................................................................................................43
Replacing a “Near Empty” toner cartridge............................................................................................................46
Replacing the Waste Toner Box............................................................................................49
Refilling With Staples.............................................................................................................51
Refilling finisher staples..................................................... .. ... ..............................................................................51
Refilling Saddle Stitch unit staples......... .. ............................................. ... .............................................................54
Cleaning the Main Chargers and LED Print Heads.............................................................56
Cleaning the Hole Punch Dust Bin.......................................................................................59
Inner Finisher Hole Punch Unit ............................................................................................................................59
Saddle Stitch Finisher Hole Punch Unit..................................... ...........................................................................60
When Printed Sheets Overflow from the Exit Tray..............................................................62
1 TROUBLESHOOTING FOR THE HARDWARE
8 When This Screen Is Displayed
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to
solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper part of
the screen to notify users of a problem,
etc. For the major examples, see the
following pages.
P.10 “Messages Displayed on the
Touch Panel”
The original or copy paper is misfed.
Remove it following the guidance on the
touch panel.
P.13 “Clearing a Paper Misfeed”
A cover is open. Check which cover on
the touch panel and then close it securely.
1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed 9
Toner has run out. Replace the new toner
cartridge.
P.43 “Replacing a Toner Cartridge”
The waste toner box is full. Replace it
following the guidance on the touch panel.
P.49 “Replacing the Waste Toner Box”
The equipment requires adjusting by a
service technician.
Contact your service representative with
the error code displayed on the right side
of the touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric
shock.
Always contact your service
representative for maintenance or repair
of the internal parts of the equipment.
Screen Description / Remedy
1 TROUBLESHOOTING FOR THE HARDWARE
10 Messages Displayed on the Touch Panel
Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and
how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it.
Misfeed in *** Paper misfeed has occurred inside
the equipment.
Remove the misfed paper following the guidance
displayed on the touch panel.
P.13 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. “***” indicates the
color.
(The colors are shown abbreviated
when two or more toners are running
out: Y: yellow, M: magenta, C: cyan,
and K: black)
See the color indication on the touch panel and
replace the toner cartridge.
(About another 50 copies can be made after this
message appears. The number varies depending on
the conditions of copying.)
P.43 “Replacing a Toner Cartridge”
*** TONER NOT RECOGNIZED
Check the toner cartridge
The toner cartridge indicated by *** is
not installed at all or improperly so.
Install the toner cartridge correctly.
P.43 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is
stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is
not being used.
Use the recommended toner cartridge.
P.43 “Replacing a Toner Cartridge”
Check paper size setting on control
panel for drawer N. Check the
direction or size of the paper.
Paper misfeed has occurred because
of the mismatch between the paper
size placed in drawer N and the size
registered for the drawer N in the
equipment.
Just removing the misfed paper does not prevent
another paper from being misfed. Be sure to correctly
register the paper size in the equipment.
P.32 “Clearing paper misfeeds caused by a wrong
paper size setting”
Wait (Performing Self-check) The equipment is undergoing
maintenance to keep its imaging
quality.
Wait until the adjustment is completed and the
message disappears.
Time for cleaning. Open the front
cover and follow the guidance.
The main charger or the LED print
head need cleaning.
Clean the main charger and the LED print head.
P.56 “Cleaning the Main Chargers and LED Print
Heads”
Check the original and set it again The original is misfed inside of the
Reversing Automatic Document
Feeder.
Remove the misfed original following the guidance on
the touch panel.
P.15 “Paper misfeed in the Reversing Automatic
Document Feeder (Lower)”
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
Check the direction and the size of the original and
then replace it on the Reversing Automatic Document
Feeder. Then reattempt the operation.
Change direction of original The orientation of the original placed
on the original glass is incorrect.
Change the orientation of the original by 90 degrees
and place it on the original glass.
Change from this mode
Count over, cannot store anymore
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
READY(*** TONER NOT
RECOGNIZED)
Check the toner cartridge
The toner cartridge indicated by *** is
not installed at all or improperly so.
Install the toner cartridge correctly.
P.43 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is
stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is
not being used.
Use the recommended toner cartridge.
P.43 “Replacing a Toner Cartridge”
READY (SADDLE STITCH TRAY
FULL)
The saddle stitch tray of the finisher is
full of paper.
Remove the p
aper from the saddle stitch tray of the
finisher.
READY (CHE
CK SADDLE STITCH
STAPLER)
Staple jam has occurred in the stapler
of the saddle stitch unit.
Remove the jammed staples.
P.41 “Staple jam in the Saddle Stitch unit”
READY (CHECK SADDLE STITCH
STAPLER)
No staples are left in the stapler of the
saddle stitch unit.
Refill the staples.
P.54 “Refilling Saddle Stitch unit staples”
READY (CHECK STAPLER) Staple jam has occurred in the stapler
of the finisher.
Remove the jammed staples.
P.37 “Clearing a Staple Jam”
READY (CHECK STAPLER) No staples are left in the stapler of the
finisher.
Refill the staples.
P.51 “Refilling With Staples”
READY (HOLE PUNCH DUST BIN IS
FULL)
Hole punch dust bin is full of paper
punchings.
Remove the paper punchings.
P.59 “Cleaning the Hole Punch Dust Bin”
1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 11
READY (FINISHER FULL) The receiving tray of the finisher is full
of paper.
Remove the paper from the receiving tray of the
finisher.
READY (INNER TRAY FULL) The exit tray of the equipment is full of
paper.
Remove the paper from the exit tray of the equipment.
Cannot copy
Check DEPARTMENT COUNTER
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
Add paper No paper is left in a drawer or on the
bypass tray.
Set paper in the drawer or on the bypass tray. The
touch panel indicates which drawer (or the bypass
tray) has no paper.
To set paper, refer to the Copying Guide.
Call for service The equipment requires adjusting by
a service technician.
Contact your service representative with the error
code displayed on the right side of the touch panel.
Never attempt to repair, disassemble or modify
the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for
maintenance or repair of the internal parts of the
equipment.
Examine stapler in the Saddle Stitch
unit
Staple jam has occurred in the stapler
of the saddle stitch unit.
Remove the jammed staples.
P.41 “Staple jam in the Saddle Stitch unit”
Check staple cartridge in the Saddle
Stitch unit
No staples are left in the stapler of the
saddle stitch unit.
Refill the staples.
P.54 “Refilling Saddle Stitch unit staples”
Check staple cartridge No staples are left in the stapler of the
finisher.
Refill the staples.
P.51 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the stapler
of the finisher.
Remove the jammed staples.
P.37 “Clearing a Staple Jam”
Saving energy - press START button. The equipment has entered into the
energy saving mode since it has not
been used for a certain time.
Press any of the [START], [COPY], [e-FILING],
[SCAN], [PRINT], [FAX] and [ENERGY SAVER]
buttons to clear the energy saving mode.
CHANGE DRAWER TO CORRECT
PAPER SIZE
No paper suitable for the original is
set.
Place the suitable size paper for the original in the
drawer.
The size of the original is not detected
correctly because the original is sent
from the Reversing Automatic
Document Feeder at a skew.
Replace the original while aligning the side guides of
the Reversing Automatic Document Feeder to its
width so that it will be placed straight.
Time for periodic maintenance The equipment requires inspection
and maintenance by a service
technician.
Contact your service representative for maintenance.
POWER FAILURE A job was interrupted by a power
failure or some other reason.
The print or fax job may be incomplete. Press [JOB
STATUS] to check whether any jobs are unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
ERASING DATA The Data Overwrite Enabler is
clearing the data.
This message is displayed if the Data Overwrite
Enabler is installed. You can operate the equipment
while the message is displayed.
Check paper size setting on control
panel for Bypass. Check the direction
or size of the paper.
Paper misfeed has occurred because
of a mismatch between the paper size
placed in the bypass tray and the size
registered for the bypass tray in the
equipment.
Register the paper size correctly. Just removing the
misfed paper does not prevent another paper from
being misfed.
P.32 “Clearing paper misfeeds caused by a wrong
paper size setting”
Set the paper on the bypass tray
again.
The paper placed on the bypass tray
misfed.
Remove the misfed paper and set the paper again.
Check the direction or size of the
paper on the bypass tray and press
START
The direction or the size of the paper
placed on the bypass tray is incorrect.
Check the direction and the size of the paper and then
replace it on the bypass tray.
The side guides of the bypass tray do
not fit the paper length.
Align the side guides of the bypass tray to the paper
length.
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
12 Messages Displayed on the Touch Panel
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these
error codes in Chapter 7.
P.100 “Error Codes”
Reboot the machine An error has occurred in the
equipment and it stopped normal
operation.
Rebooting the equipment may correct the error: Press
the [ACCESS] and [POWER] buttons on the control
panel simultaneously until a “pip” sound is heard to
turn the power OFF , and then turn it back ON with the
[POWER] button. (The warm-up time in this case will
take longer than usual.)
Toner near Empty (***) Toner is running out. “***” indicates
the color.
(The colors are shown in
abbreviations when two or more
toners are running out: Y: yellow, M:
magenta, C: cyan, and K: black)
Some toner is still left in the toner cartridge while this
message is displayed. You do not have to replace the
toner cartridge yet.
Check the color of the toner on the touch panel and
prepare the toner cartridge.
(About another 1000 copies can be made after this
message appears. Depending on the conditions of
copying, this message may not appear even when the
toner cartridge is near empty.)
Replace the toner cartridge after the toner has
completely run out. [Install new *** toner
cartridge] is displayed at that time.
If you want to replace the toner cartridge
though some toner is still left, follow the
procedure below:
P.46 “Replacing a “Near Empty” toner
cartridge”
Black and white print is available while the
other colors has run out. Neither color nor
black and white print can be done when the
black toner has run out.
Dispose of used toner The waste toner box is full. Replace the waste toner box following the guidance
displayed on the touch panel.
P.49 “Replacing the Waste Toner Box”
Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full. Remove the paper punchings.
P.59 “Cleaning the Hole Punch Dust Bin”
This original is copy protected An attempt is made to copy a
prohibited original.
This original cannot be copied.
DEPARTMENT Quota exceeded.
Contact the Administrator.
The copying, printing or scanning
quota to the department has reached
“0”.
For details of setting the quota, ask your administrator .
Not enough Work Space to store
originals
Will you print out stored originals?
Internal memory available ran out
while scanning.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
USER Quota exceeded.
Contact the Administrator.
The copying, printing or scanning
quota to the user has reached “0”.
For details of setting the quota, ask your administrator .
USER and DEPARTMENT Quota
exceeded.
Contact the Administrator.
The copying, printing or scanning
quota to the user and department has
reached “0”.
For details of setting the quota, ask your administrator .
The number of originals exceeds the
limits.
The scanned data are deleted.
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning. (The
magazine sort or page number
function is used.)
Reduce the number of originals to be scanned, and
try again.
The number of originals exceeds the
limits.
Will you copy stored originals?
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 13
Clearing a Paper Misfeed
Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as
follows:
The paper misfeed symbol helps you locate the paper misfeed.
1. Reversing Automatic Document Feeder (lower) ( P.15)
2. Reversing Automatic Document Feeder (upper) ( P.16)
3. Fuser unit ( P.23)
4. Automatic duplexing unit ( P.21)
5. Bypass tray ( P.21)
6. Drawer feeding portion ( P.17)
7. Large Capacity Feeder ( P.18) or Paper Feed Pedestal ( P.18 )
8. Paper transport path ( P.22)
9. Drawers ( P.19, P.19) or drawer of the Large Capacity Feeder ( P.20)
10.Job Separator, Offset Tray or Bridge Kit ( P.25, P.26)
11.Hole Punch Unit ( P.26, P.29)
12.Saddle stitch unit ( P.31)
13.Finisher ( P.26, P.29)
The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.
Error code
Error message
Paper misfeed symbols
Guidance for
clearing paper misfeeds
1213
1
810 67
2 3 45
9
11
1 TROUBLESHOOTING FOR THE HARDWARE
14 Clearing a Paper Misfeed
Clearing a paper misfeed
1
Clear the paper misfeed.
Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
2
After clearing the misfeed, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper;
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If the
sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove
the paper misfed in the right side of the equipment. This could burn you or
the shock could cause you to get your hand injured in the machine.
Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be
sure not to touch the transfer belt. This could stain copy images.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 15
1 TROUBLESHOOTING FOR THE HARDWARE
If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
An unsuitable original is placed on the Reversing Automatic Docu ment Feeder.
Unavailable paper with the equipment is used.
Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
All the misfed paper has not been removed.
There is too much of a gap between the paper and the side or end guide in the drawer.
The amount of paper placed in a drawer exceeds the limit ind icated on the side guide of the drawer.
Paper misfeed in the Reversing Automatic Document Feeder (Lower)
1
Open the Reversing Automatic Document Feeder.
2
Lower the green lever, open the reverse cover and
remove the original.
3
Close the Reversing Automatic Document Feeder.
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
16 Clearing a Paper Misfeed
Paper misfeed in the Reversing Automatic Document Feeder (Upper)
1
Raise the lever and open the upper cover.
2
Remove the original.
3
Turn the inner green dial and remove the misfed
original.
4
Raise the green lever and open the transport guide.
5
Raise the guide plate under the transport guide, and
remove the original under the guide plate.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 17
1 TROUBLESHOOTING FOR THE HARDWARE
6
Close the transport guide.
8
Lower the original feeder tray.
Paper misfeed in the drawer feeding portion
7
Raise the original feeder tray , and remove the original
under the tray.
9
Close the upper cover.
2
1
1
Open the feeder cover on the right side.
2
Remove the misfed paper from the drawer and close
the feeder cover.
1 TROUBLESHOOTING FOR THE HARDWARE
18 Clearing a Paper Misfeed
Paper misfeed in the Large Capacity Feeder
Paper misfeed in the Paper Feed Pedestal
If the paper is misfed on the cover side, remove it as shown in the
figure on the right.
1
Open the feeder cover of the Large Capacity Feeder
on the right.
2
Remove the misfed paper and close the feeder cover.
1
Open the feeder cover of the Paper Feed Pedestal on
the right.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 19
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the first drawer
Paper misfeed in the second to fourth drawer
2
Remove the misfed paper and close the feeder cover.
1
Open the drawer, press the p aper down until the plate
clicks and remove the misfed paper.
2
Check that the guide width is correct, there is no
folded/curled paper or overloading (especially for
thick paper), and then close the drawer.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides. In particular, be sure that
the upper limit for thick paper is not exceeded when placing thick
paper in the first drawer. The amount of thick paper you can load in
the drawer is lower than that for plain paper.
3
2
1
1
Open the paper source drawer, and remove the
misfed paper.
1 TROUBLESHOOTING FOR THE HARDWARE
20 Clearing a Paper Misfeed
Paper misfeed in the drawer of the Large Capacity Feeder
2
Check that the guide width is correct, there is no
folded/curled paper or overloading, and then close
the drawer.
1
Open the drawer of the Large Capacity Feeder.
2
Pull out the right-hand tray and remove the misfed
paper.
3
Check that there is no folded/curled paper or
overloading, and then close the drawer of the Large
Capacity Feeder.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 21
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the bypass tray
Paper misfeed in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automa tic
duplexing unit cover.
This could injure you.
1
Move the green paper holding lever toward the
outside.
The paper can now be removed.
2
Pull out the misfed paper in the bypass tray.
3
Place paper in the bypass tray again and then move
the green paper holding lever toward the inside.
If a sheet of paper is stained, folded or torn, replace it with a new one.
1
2
1
Open the automatic duplexing unit cover on the right.
1 TROUBLESHOOTING FOR THE HARDWARE
22 Clearing a Paper Misfeed
3
Lower the green lever carefully and then close the automatic duplexing unit cover.
Paper misfeed on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automa tic
duplexing unit cover.
This could injure you.
3
Close the automatic duplexing unit cover.
2
While holding the green lever, remove the misfed
paper.
2
1
1
Open the automatic duplexing unit cover on the right.
2
Remove the misfed paper.
Be sure not to touch the transfer belt when removing the misfed
paper. This could stain copy images.
Do not clean roller [A] though it may be stained. It will be
automatically cleaned at the next printing.
A
A
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 23
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the fuser unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
1
Open the automatic duplexing unit cover on the right.
2
Press down the two green fuser pressure release
levers until they stop.
3
Open the transport guide holding the green knob and
then release the misfed paper. Pull the misfed paper
up or down as shown in the illustrations depending
on the position of the paper.
Pulling it up
Pulling it down
3
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
24 Clearing a Paper Misfeed
9
Close the automatic duplexing unit cover.
4
Remove the paper from the exit section.
5
When the finisher is installed, open the Bridge Kit
cover while holding the handle.
6
Remove the misfed paper.
7
When the finisher is installed, close the Bridge Kit
cover.
8
Return the two green fuser pressure release levers to
their original position.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 25
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the Job Separator and the Offset Tray
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
4
Close the cover inside of the equipment.
5
Close the automatic duplexing unit cover.
1
Open the automatic duplexing unit cover on the right.
2
Open the cover inside of the equipment.
3
Remove the misfed paper.
1 TROUBLESHOOTING FOR THE HARDWARE
26 Clearing a Paper Misfeed
Paper misfeed in the Bridge Kit
3
Close the Bridge Kit cover.
Paper misfeed in the Inner Finisher and the Hole Punch Unit
1
Open the cover holding the handle of the Bridge Kit.
2
Remove the misfed paper inside the Bridge Unit.
If the misfed paper cannot be removed because the right side is
caught by the fuser unit, follow the steps on P .23 “Paper misfeed
in the fuser unit”.
1
Lift up the control panel and then ope n the front cover
of the finisher.
2
While holding the green lever, move the finishe r to the
left until it stops.
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 27
1 TROUBLESHOOTING FOR THE HARDWARE
3
Pull down the green lever on the right-hand unit of the
finisher.
The paper exit of the equipment opens.
4
Turn the green dial clockwise to send the paper and
remove it.
5
Return the green lever to its original position.
6
When the Hole Punch Unit is installed and used for
punching holes, while pulling the green dial toward
you, turn it to align the yellow marks on the parts.
7
T urn the upper green dial counterclockwise to remove
the misfed paper.
2
1
2
1
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
28 Clearing a Paper Misfeed
8
Turn the upper green dial clockwise to remove the
misfed paper.
9
Holding the green knob, open the upper cover.
10
Remove the misfed paper and then close the upper
cover.
11
While holding the green lever, open the Hole Punch
Unit to remove the misfed paper.
12
Return the Hole Punch Unit to its original position.
2
1
2
1
3
1
2
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