Toshiba E-studio 2051c Troubleshooting

Download

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

Preface 1

Preface

Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.

 How to read this manual

 Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.

Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage:

 Options

For the available options, refer to “Options” in the Quick Start Guide for this equipment.

 Screens

 Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status

of the installed options.

 The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the

display or the order of buttons in the illustrations may differ from that of your equipment.

 Trademarks

 The official name of Windows XP is Microsoft Windows XP Operating System.  The official name of Windows Vista is Microsoft Windows Vista Operating System.  The official name of Windows 7 is Microsoft Windows 7 Operating System.  The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.  The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.  Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are

trademarks of Microsoft Corporation in the US and other countries.

 Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, iPhone, iPod touch, and TrueType are trademarks of Apple Inc. in

the US and other countries.

 AirPrint, AirPrint logo, and iPad are trademarks of Apple Inc.  IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.  Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated.  Mozilla, Firefox and the Firefox logo are trademarks or registe r ed trademarks of Mozilla Foundation in the U.S. and

other countries.

 IBM, AT and AIX are trademarks of International Business Machines Corporation.  NOVELL, NetWare, and NDS are trademarks of Novell, Inc.  TopAccess is a trademark of Toshiba Tec Corporation.  Other company names and product names in this manual are the trademarks of their respective companies.

This equipment provides the scanning/printing function as an option. However, this optional scanning/printing function is already installed in some models.

Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding objects.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding objects, or loss of data.

Indicates information to which you should pay attention when operating the equipment.

Describes handy information that is useful to know when operating the equipment.

Pages describing items related to what you are currently doing. See these pages as required.

CONTENTS 3

CONTENTS

Preface....................................................................................................................................... 1

Chapter 1 TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed .............................................................................................. 8

Messages Displayed on the Touch Panel ............................................................................ 10

Clearing a Paper Misfeed.................... .... ... ... ... .... .......................................... ........................ 13

Locating a paper misfeed.................................................................................................... 13

Clearing a paper misfeed ........... ... ... .......................................... ......................................... 14

Paper misfeed in the Reversing Automatic Document Feeder (Lower) .. .... ... ... ... ... .... ... ... .. 15

Paper misfeed in the Reversing Automatic Document Feeder (Upper) .. .... ... ... ... ... .... ... ... .. 16

Paper misfeed in the drawer feeding portion....................................................................... 17

Paper misfeed in the Large Capacity Feeder...................................................................... 18

Paper misfeed in the Paper Feed Pedestal......................................................................... 18

Paper misfeed in the first drawer......................................................................................... 19

Paper misfeed in the second to fourth drawer..................................................................... 19

Paper misfeed in the drawer of the Large Capacity Feeder................................................ 20

Paper misfeed in the bypass tray........................................................................................ 21

Paper misfeed in the automatic duplexing unit.................................................................... 21

Paper misfeed on the paper transport path......................................................................... 22

Paper misfeed in the fuser unit............................................................................................ 23

Paper misfeed in the Job Separator and the Offset Tray............................................ ... ... .. 25

Paper misfeed in the Bridge Kit........................................................................................... 26

Paper misfeed in the Inner Finisher and the Hole Punch Unit........................................ ... .. 26

Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit........................... ... .. 29

Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher................................. 31

Clearing paper misfeeds caused by a wrong paper size setting......................................... 32

Clearing a Staple Jam ...................... ... .... ... ... ... .... .......................................... ... ..................... 37

Staple jam in the finisher..................................................................................................... 37

Staple jam in the Saddle Stitch unit..................................................................................... 41

Replacing a Toner Cartridge ................................................................................................. 43

Replacing a “Near Empty” toner cartridge........................................................................... 46

Replacing the Waste Toner Box............................................................................................ 49

Refilling With Staples............................................................................................................. 51

Refilling finisher staples.... ................................................................................................... 51

Refilling Saddle Stitch unit staples ............. ... .... .......................................... ........................ 54

Cleaning the Main Chargers and LED Print Heads ............................................................. 56

Cleaning the Hole Punch Dust Bin ....................................................................................... 59

Inner Finisher Hole Punch Unit............................................................................................ 59

Saddle Stitch Finisher Hole Punch Unit............................................................................... 60

When Printed Sheets Overflow from the Exit Tray.............................................................. 62

Chapter 2 TROUBLESHOOTING FOR COPYING

Copying Problems.................................................................................................................. 64

Chapter 3 TROUBLESHOOTING FOR PRINTING

Print Job Problems.................. ... ... ... .......................................... ... ......................................... 68

Clearing print job errors.......................................................................................................68

4 CONTENTS

Cannot remember the document password for a Private Print job...................................... 69

Printing a document including many graphics takes time.................................................... 69

Printer Driver Problems .........................................................................................................70

Cannot print (port setting problems)........ ... ... .... ... ... ... .......................................... ... ............ 70

Cannot print (SNMP Community Name problems).............................................................. 70

Command line options not processed.................................................. ... .... ... ... ... ... .... ... ... .. 70

Retrieval of printer configuration failed................................................................................ 71

Cannot change settings on the [Device Settings] tab.......................................................... 71

Network Connection Problems ............................................................................................. 72

Cannot print with the equipment (network connection problems)........................................ 72

Cannot print with SMB print................................................................................................. 72

Cannot print properly with AppleTalk print........................................................................... 73

Client Problems ..................................................................................................................... 74

Checking the client status.................................. ... ... ... .... ... ... .......................................... ... .. 74

Hardware Problems................................................................................................................ 75

Print jobs not output ............................. ... ... ... .......................................... ............................ 75

Chapter 4 TROUBLESHOOTING FOR SCANNING

Scanning Problems................................................................................................................ 78

Cannot E-mail my scans...................................................................................................... 78

Cannot find the data saved in the shared folder.................................................................. 78

Cannot perform scanning from a PC with Office 2013......................... ... .... ... ... ... ............... 78

Chapter 5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems................................................................................................ 80

e-Filing Web Utility terminates the session.......................................................................... 80

Numerous sub windows repeatedly appear ........................................................................ 80

Displaying the items in the Contents Frame takes a long time.......................................... .. 80

Error messages.................................................................................... ............................... 81

Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network............................................................................... 84

Cannot locate the equipment in the network....................................................................... 84

Cannot locate the equipment with Local Discovery............................................................. 85

Equipment does not respond to ping command.................................................................. 86

LDAP Search and Authentication Problems........................................................................ 87

Network shutdown occurs or touch panel disabled after LDAP search............................... 87

LDAP authentication takes a long time................................................................................ 87

Printing Problems (Network Related)................................................................................... 88

SMB print in a Windows operating system environment ..................................................... 88

Raw TCP or LPR print in a Windows operating system environment ................................. 88

IPP print in a Windows operating system environment ....................................................... 89

Novell print in a NetWare environment................................................................................ 89

Macintosh environment ....................................................................................................... 90

UNIX/Linux environment...................................................................................................... 90

Network Fax (N/W-Fax) Driver Problems.............................................................................. 91

N/W-Fax Driver Installation Error Messages........................ ... ... .... ... ... ............................... 91

N/W-Fax Driver General Errors............................................... ... .... ...... ... .... ... ... ... ... .... ... ... .. 92

CONTENTS 5

Client Software Authentication Problems............................................................................ 93

Cannot log in using client software...................................................................................... 93

Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab........................................................... 96

Error Messages ...................................................................................................................... 98

Error Codes........................................................................................................................... 100

Error codes on print jobs ......................................................... .......................................... 100

Error codes on transmission and reception....................................................................... 101

Error codes on scan jobs............... ... .... ... ... ... .... ...... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... ....... ... 103

Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

When You Think Something Is Wrong With the Equipment............................................. 110

General operations............................................................................................................ 110

Originals and paper....................................... .... ... ... .......................................... ... ............. 111

Regular Maintenance ........................................................................................................... 112

INDEX ................................................................................................................................................................... 113

6 CONTENTS

TROUBLESHOOTING FOR THE HARDWARE

This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples.

When This Screen Is Displayed..............................................................................................8

Messages Displayed on the Touch Panel............................................................................10

Clearing a Paper Misfeed.......................................................................................................13

Locating a paper misfeed.....................................................................................................................................13

Clearing a paper misfeed .....................................................................................................................................14

Paper misfeed in the Reversing Automatic Document Feeder (Lower) ...............................................................15

Paper misfeed in the Reversing Automatic Document Feeder (Upper) ...............................................................16

Paper misfeed in the drawer feeding portion........................................................................................................17

Paper misfeed in the Large Capacity Feeder .......................................................................................................18

Paper misfeed in the Paper Feed Pedestal..........................................................................................................18

Paper misfeed in the first drawer..........................................................................................................................19

Paper misfeed in the second to fourth drawer......................................................................................................19

Paper misfeed in the drawer of the Large Capacity Feeder.................................................................................20

Paper misfeed in the bypass tray.........................................................................................................................21

Paper misfeed in the automatic duplexing unit.....................................................................................................21

Paper misfeed on the paper transport path..........................................................................................................22

Paper misfeed in the fuser unit.............................................................................................................................23

Paper misfeed in the Job Separator and the Offset Tray.....................................................................................25

Paper misfeed in the Bridge Kit............................................................................................................................26

Paper misfeed in the Inner Finisher and the Hole Punch Unit ................................................................... ..........26

Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit.................................................................29

Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher.................................... ..............................31

Clearing paper misfeeds caused by a wrong paper size setting ..........................................................................32

Clearing a Staple Jam............................................................................................................37

Staple jam in the finisher...................................................................... ................................................................37

Staple jam in the Saddle Stitch unit......................................................................................................................41

Replacing a Toner Cartridge .................................................................................................43

Replacing a “Near Empty” toner cartridge............................................................................................................46

Replacing the Waste Toner Box............................................................................................49

Refilling With Staples.............................................................................................................51

Refilling finisher staples..................................................... .. ... ..............................................................................51

Refilling Saddle Stitch unit staples......... .. ............................................. ... .............................................................54

Cleaning the Main Chargers and LED Print Heads.............................................................56

Cleaning the Hole Punch Dust Bin.......................................................................................59

Inner Finisher Hole Punch Unit ............................................................................................................................59

Saddle Stitch Finisher Hole Punch Unit..................................... ...........................................................................60

When Printed Sheets Overflow from the Exit Tray..............................................................62

1 TROUBLESHOOTING FOR THE HARDWARE

8 When This Screen Is Displayed

When This Screen Is Displayed

Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples.

Screen Description / Remedy

A message appears on the upper part of the screen to notify users of a problem, etc. For the major examples, see the following pages.  P.10 “Messages Displayed on the Touch Panel”

The original or copy paper is misfed. Remove it following the guidance on the touch panel.  P.13 “Clearing a Paper Misfeed”

A cover is open. Check which cover on the touch panel and then close it securely.

1 TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed 9

Toner has run out. Replace the new toner cartridge.  P.43 “Replacing a Toner Cartridge”

The waste toner box is full. Replace it following the guidance on the touch panel.  P.49 “Replacing the Waste Toner Box”

The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.

Never attempt to repair, disassemble or modify the equipment by yourself.

You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment.

Screen Description / Remedy

1 TROUBLESHOOTING FOR THE HARDWARE

10 Messages Displayed on the Touch Panel

Messages Displayed on the Touch Panel

A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below.

Message Problem Description Corrective Action

Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it. Misfeed in *** Paper misfeed has occurred inside

the equipment.

Remove the misfed paper following the guidance displayed on the touch panel.  P.13 “Clearing a Paper Misfeed”

Install new *** toner cartridge No toner is left. “***” indicates the

color. (The colors are shown abbreviated when two or more toners are running out: Y: yellow, M: magenta, C: cyan, and K: black)

See the color indication on the touch panel and replace the toner cartridge. (About another 50 copies can be made after this message appears. The number varies depending on the conditions of copying.)  P.43 “Replacing a Toner Cartridge”

*** TONER NOT RECOGNIZED Check the toner cartridge

The toner cartridge indicated by *** is not installed at all or improperly so.

Install the toner cartridge correctly.  P.43 “Replacing a Toner Cartridge”

The terminal of the toner cartridge is stained.

Wipe the terminal with a soft cloth.

The recommended toner cartridge is not being used.

Use the recommended toner cartridge.  P.43 “Replacing a Toner Cartridge”

Check paper size setting on control panel for drawer N. Check the direction or size of the paper.

Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment.

Just removing the misfed paper does not prevent another paper from being misfed. Be sure to correctly register the paper size in the equipment.  P.32 “Clearing paper misfeeds caused by a wrong paper size setting”

Wait (Performing Self-check) The equipment is undergoing

maintenance to keep its imaging quality.

Wait until the adjustment is completed and the message disappears.

Time for cleaning. Open the front cover and follow the guidance.

The main charger or the LED print head need cleaning.

Clean the main charger and the LED print head.  P.56 “Cleaning the Main Chargers and LED Print Heads”

Check the original and set it again The original is misfed inside of the

Reversing Automatic Document Feeder.

Remove the misfed original following the guidance on the touch panel.  P.15 “Paper misfeed in the Reversing Automatic Document Feeder (Lower)”

The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect.

Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder. Then reattempt the operation.

Change direction of original The orientation of the original placed

on the original glass is incorrect.

Change the orientation of the original by 90 degrees and place it on the original glass.

Change from this mode Count over, cannot store anymore

The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning.

Ask your administrator for details of setting the limit for the number of copies.

READY(*** TONER NOT RECOGNIZED) Check the toner cartridge

The toner cartridge indicated by *** is not installed at all or improperly so.

Install the toner cartridge correctly.  P.43 “Replacing a Toner Cartridge”

The terminal of the toner cartridge is stained.

Wipe the terminal with a soft cloth.

The recommended toner cartridge is not being used.

Use the recommended toner cartridge.  P.43 “Replacing a Toner Cartridge”

READY (SADDLE STITCH TRAY FULL)

The saddle stitch tray of the finisher is full of paper.

Remove the p

aper from the saddle stitch tray of the

finisher.

READY (CHE

CK SADDLE STITCH

STAPLER)

Staple jam has occurred in the stapler of the saddle stitch unit.

Remove the jammed staples.  P.41 “Staple jam in the Saddle Stitch unit”

READY (CHECK SADDLE STITCH STAPLER)

No staples are left in the stapler of the saddle stitch unit.

Refill the staples.  P.54 “Refilling Saddle Stitch unit staples”

READY (CHECK STAPLER) Staple jam has occurred in the stapler

of the finisher.

Remove the jammed staples.  P.37 “Clearing a Staple Jam”

READY (CHECK STAPLER) No staples are left in the stapler of the

finisher.

Refill the staples.  P.51 “Refilling With Staples”

READY (HOLE PUNCH DUST BIN IS FULL)

Hole punch dust bin is full of paper punchings.

Remove the paper punchings.  P.59 “Cleaning the Hole Punch Dust Bin”

1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 11

READY (FINISHER FULL) The receiving tray of the finisher is full

of paper.

Remove the paper from the receiving tray of the finisher.

READY (INNER TRAY FULL) The exit tray of the equipment is full of

paper.

Remove the paper from the exit tray of the equipment.

Cannot copy Check DEPARTMENT COUNTER

The number of originals to be scanned has exceeded the limit specified with the department code during scanning.

Ask your administrator for details of setting the limit for the number of copies.

Add paper No paper is left in a drawer or on the

bypass tray.

Set paper in the drawer or on the bypass tray. The touch panel indicates which drawer (or the bypass tray) has no paper. To set paper, refer to the Copying Guide.

Call for service The equipment requires adjusting by

a service technician.

Contact your service representative with the error code displayed on the right side of the touch panel.

Never attempt to repair, disassemble or modify the equipment by yourself.

You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment.

Examine stapler in the Saddle Stitch unit

Staple jam has occurred in the stapler of the saddle stitch unit.

Remove the jammed staples.  P.41 “Staple jam in the Saddle Stitch unit”

Check staple cartridge in the Saddle Stitch unit

No staples are left in the stapler of the saddle stitch unit.

Refill the staples.  P.54 “Refilling Saddle Stitch unit staples”

Check staple cartridge No staples are left in the stapler of the

finisher.

Refill the staples.  P.51 “Refilling With Staples”

Examine Stapler Staple jam has occurred in the stapler

of the finisher.

Remove the jammed staples.  P.37 “Clearing a Staple Jam”

Saving energy - press START button. The equipment has entered into the

energy saving mode since it has not been used for a certain time.

Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT], [FAX] and [ENERGY SAVER] buttons to clear the energy saving mode.

CHANGE DRAWER TO CORRECT PAPER SIZE

No paper suitable for the original is set.

Place the suitable size paper for the original in the drawer.

The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew.

Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight.

Time for periodic maintenance The equipment requires inspection

and maintenance by a service technician.

Contact your service representative for maintenance.

POWER FAILURE A job was interrupted by a power

failure or some other reason.

The print or fax job may be incomplete. Press [JOB STATUS] to check whether any jobs are unfinished. To clear the messages, press the [FUNCTION CLEAR] button twice.

ERASING DATA The Data Overwrite Enabler is

clearing the data.

This message is displayed if the Data Overwrite Enabler is installed. You can operate the equipment while the message is displayed.

Check paper size setting on control panel for Bypass. Check the direction or size of the paper.

Paper misfeed has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment.

Register the paper size correctly. Just removing the misfed paper does not prevent another paper from being misfed.  P.32 “Clearing paper misfeeds caused by a wrong paper size setting”

Set the paper on the bypass tray again.

The paper placed on the bypass tray misfed.

Remove the misfed paper and set the paper again.

Check the direction or size of the paper on the bypass tray and press START

The direction or the size of the paper placed on the bypass tray is incorrect.

Check the direction and the size of the paper and then replace it on the bypass tray.

The side guides of the bypass tray do not fit the paper length.

Align the side guides of the bypass tray to the paper length.

Message Problem Description Corrective Action

1 TROUBLESHOOTING FOR THE HARDWARE

12 Messages Displayed on the Touch Panel

Error Codes

The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7.  P.100 “Error Codes”

Reboot the machine An error has occurred in the

equipment and it stopped normal operation.

Rebooting the equipment may correct the error: Press the [ACCESS] and [POWER] buttons on the control panel simultaneously until a “pip” sound is heard to turn the power OFF , and then turn it back ON with the [POWER] button. (The warm-up time in this case will take longer than usual.)

Toner near Empty (***) Toner is running out. “***” indicates

the color. (The colors are shown in abbreviations when two or more toners are running out: Y: yellow, M: magenta, C: cyan, and K: black)

Some toner is still left in the toner cartridge while this message is displayed. You do not have to replace the toner cartridge yet. Check the color of the toner on the touch panel and prepare the toner cartridge. (About another 1000 copies can be made after this message appears. Depending on the conditions of copying, this message may not appear even when the toner cartridge is near empty.)

 Replace the toner cartridge after the toner has

completely run out. [Install new *** toner cartridge] is displayed at that time.

 If you want to replace the toner cartridge

though some toner is still left, follow the procedure below:  P.46 “Replacing a “Near Empty” toner cartridge”

 Black and white print is available while the

other colors has run out. Neither color nor black and white print can be done when the black toner has run out.

Dispose of used toner The waste toner box is full. Replace the waste toner box following the guidance

displayed on the touch panel.  P.49 “Replacing the Waste Toner Box”

Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full. Remove the paper punchings.

 P.59 “Cleaning the Hole Punch Dust Bin”

This original is copy protected An attempt is made to copy a

prohibited original.

This original cannot be copied.

DEPARTMENT Quota exceeded. Contact the Administrator.

The copying, printing or scanning quota to the department has reached “0”.

For details of setting the quota, ask your administrator .

Not enough Work Space to store originals Will you print out stored originals?

Internal memory available ran out while scanning.

To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].

USER Quota exceeded. Contact the Administrator.

The copying, printing or scanning quota to the user has reached “0”.

For details of setting the quota, ask your administrator .

USER and DEPARTMENT Quota exceeded. Contact the Administrator.

The copying, printing or scanning quota to the user and department has reached “0”.

For details of setting the quota, ask your administrator .

The number of originals exceeds the limits. The scanned data are deleted.

The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning. (The magazine sort or page number function is used.)

Reduce the number of originals to be scanned, and try again.

The number of originals exceeds the limits. Will you copy stored originals?

The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning.

To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].

Message Problem Description Corrective Action

1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 13

Clearing a Paper Misfeed

 Locating a paper misfeed

The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows:

The paper misfeed symbol helps you locate the paper misfeed.

1. Reversing Automatic Document Feeder (lower) ( P.15)

2. Reversing Automatic Document Feeder (upper) ( P.16)

3. Fuser unit ( P.23)

4. Automatic duplexing unit ( P.21)

5. Bypass tray ( P.21)

6. Drawer feeding portion ( P.17)

7. Large Capacity Feeder ( P.18) or Paper Feed Pedestal ( P.18 )

8. Paper transport path ( P.22)

9. Drawers ( P.19,  P.19) or drawer of the Large Capacity Feeder ( P.20)

10.Job Separator, Offset Tray or Bridge Kit ( P.25,  P.26)

11.Hole Punch Unit ( P.26,  P.29)

12.Saddle stitch unit ( P.31)

13.Finisher ( P.26,  P.29) The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.

Error code

Error message

Paper misfeed symbols

Guidance for clearing paper misfeeds

1213

810 67

2 3 45

1 TROUBLESHOOTING FOR THE HARDWARE

14 Clearing a Paper Misfeed

 Clearing a paper misfeed

Clear the paper misfeed.

Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.

After clearing the misfeed, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.

 Tips on removing the misfed paper

Note the following points in removing the misfed paper.

Remove the misfed paper carefully so as not to tear it.

To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.

When the paper misfeed sign remains after removing the misfed paper;

Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch panel.

Do not touch the fuser unit or the metal portion around it.

Do not touch the fuser unit or the metal portion around it when you remove the paper misfed in the right side of the equipment. This could burn you or the shock could cause you to get your hand injured in the machine.

Do not touch the transfer belt.

When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 15

1 TROUBLESHOOTING FOR THE HARDWARE

 If paper misfeeds occur frequently

The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.

 An unsuitable original is placed on the Reversing Automatic Docu ment Feeder.  Unavailable paper with the equipment is used.  Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the

equipment.

 All the misfed paper has not been removed.  There is too much of a gap between the paper and the side or end guide in the drawer.  The amount of paper placed in a drawer exceeds the limit ind icated on the side guide of the drawer.

 Paper misfeed in the Reversing Automatic Document Feeder (Lower)

Open the Reversing Automatic Document Feeder.

Lower the green lever, open the reverse cover and remove the original.

Close the Reversing Automatic Document Feeder.

1 TROUBLESHOOTING FOR THE HARDWARE

16 Clearing a Paper Misfeed

 Paper misfeed in the Reversing Automatic Document Feeder (Upper)

Raise the lever and open the upper cover.

Remove the original.

Turn the inner green dial and remove the misfed original.

Raise the green lever and open the transport guide.

Raise the guide plate under the transport guide, and remove the original under the guide plate.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 17

1 TROUBLESHOOTING FOR THE HARDWARE

Close the transport guide.

Lower the original feeder tray.

 Paper misfeed in the drawer feeding portion

Raise the original feeder tray , and remove the original under the tray.

Close the upper cover.

Open the feeder cover on the right side.

Remove the misfed paper from the drawer and close the feeder cover.

1 TROUBLESHOOTING FOR THE HARDWARE

18 Clearing a Paper Misfeed

 Paper misfeed in the Large Capacity Feeder

 Paper misfeed in the Paper Feed Pedestal

If the paper is misfed on the cover side, remove it as shown in the figure on the right.

Open the feeder cover of the Large Capacity Feeder on the right.

Remove the misfed paper and close the feeder cover.

Open the feeder cover of the Paper Feed Pedestal on the right.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 19

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper misfeed in the first drawer

 Paper misfeed in the second to fourth drawer

Remove the misfed paper and close the feeder cover.

Open the drawer, press the p aper down until the plate clicks and remove the misfed paper.

Check that the guide width is correct, there is no folded/curled paper or overloading (especially for thick paper), and then close the drawer.

Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer. The amount of thick paper you can load in the drawer is lower than that for plain paper.

Open the paper source drawer, and remove the misfed paper.

1 TROUBLESHOOTING FOR THE HARDWARE

20 Clearing a Paper Misfeed

 Paper misfeed in the drawer of the Large Capacity Feeder

Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.

Open the drawer of the Large Capacity Feeder.

Pull out the right-hand tray and remove the misfed paper.

Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder.

Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 21

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper misfeed in the bypass tray

 Paper misfeed in the automatic duplexing unit

Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automa tic duplexing unit cover.

This could injure you.

Move the green paper holding lever toward the outside.

The paper can now be removed.

Pull out the misfed paper in the bypass tray.

Place paper in the bypass tray again and then move the green paper holding lever toward the inside.

If a sheet of paper is stained, folded or torn, replace it with a new one.

Open the automatic duplexing unit cover on the right.

1 TROUBLESHOOTING FOR THE HARDWARE

22 Clearing a Paper Misfeed

Lower the green lever carefully and then close the automatic duplexing unit cover.

 Paper misfeed on the paper transport path

Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automa tic duplexing unit cover.

This could injure you.

Close the automatic duplexing unit cover.

While holding the green lever, remove the misfed paper.

Open the automatic duplexing unit cover on the right.

Remove the misfed paper.

 Be sure not to touch the transfer belt when removing the misfed

paper. This could stain copy images.

 Do not clean roller [A] though it may be stained. It will be

automatically cleaned at the next printing.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 23

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper misfeed in the fuser unit

 Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic

duplexing unit cover.

This could injure you.

 Do not touch the fuser unit or the metal portion around it.

Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.

Open the automatic duplexing unit cover on the right.

Press down the two green fuser pressure release levers until they stop.

Open the transport guide holding the green knob and then release the misfed paper. Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper.

Pulling it up

Pulling it down

1 TROUBLESHOOTING FOR THE HARDWARE

24 Clearing a Paper Misfeed

Close the automatic duplexing unit cover.

Remove the paper from the exit section.

When the finisher is installed, open the Bridge Kit cover while holding the handle.

Remove the misfed paper.

When the finisher is installed, close the Bridge Kit cover.

Return the two green fuser pressure release levers to their original position.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 25

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper misfeed in the Job Separator and the Offset Tray

 Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic

duplexing unit cover.

This could injure you.

 Do not touch the fuser unit or the metal portion around it.

Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.

Close the cover inside of the equipment.

Close the automatic duplexing unit cover.

Open the automatic duplexing unit cover on the right.

Open the cover inside of the equipment.

Remove the misfed paper.

1 TROUBLESHOOTING FOR THE HARDWARE

26 Clearing a Paper Misfeed

 Paper misfeed in the Bridge Kit

Close the Bridge Kit cover.

 Paper misfeed in the Inner Finisher and the Hole Punch Unit

Open the cover holding the handle of the Bridge Kit.

Remove the misfed paper inside the Bridge Unit.

If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on  P .23 “Paper misfeed in the fuser unit”.

Lift up the control panel and then ope n the front cover of the finisher.

While holding the green lever, move the finishe r to the left until it stops.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 27

1 TROUBLESHOOTING FOR THE HARDWARE

Pull down the green lever on the right-hand unit of the finisher.

The paper exit of the equipment opens.

Turn the green dial clockwise to send the paper and remove it.

Return the green lever to its original position.

When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts.

T urn the upper green dial counterclockwise to remove the misfed paper.

1 TROUBLESHOOTING FOR THE HARDWARE

28 Clearing a Paper Misfeed

Turn the upper green dial clockwise to remove the misfed paper.

Holding the green knob, open the upper cover.

Remove the misfed paper and then close the upper cover.

While holding the green lever, open the Hole Punch Unit to remove the misfed paper.

Return the Hole Punch Unit to its original position.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 29

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit

Carefully return the finisher to its original position.

Do not put your hand or fingers on the top of the finisher when closing it.

They could be caught and this could injure you.

Close the front cover of the finisher.

Remove the misfed paper from the receiving tray section.

Open the front cover of the finisher.

Turn the green dial until the triangle mark falls within the designated area of the label.

1 TROUBLESHOOTING FOR THE HARDWARE

30 Clearing a Paper Misfeed

Move the upper green lever to the right and remove the misfed paper.

Return the lever to its original position.

Open the upper cover of the finisher and remove the misfed paper.

Close the upper cover of the finisher.

Close the front cover of the finisher.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 31

1 TROUBLESHOOTING FOR THE HARDWARE



Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher

Remove the paper misfed on the saddle stitch tray in the lower left part of the finisher.

Open the front cover of the finisher.

Move the lower green lever to the right and remove the misfed paper.

Return the lever to its original position.

Close the front cover of the finisher.

1 TROUBLESHOOTING FOR THE HARDWARE

32 Clearing a Paper Misfeed

 Clearing paper misfeeds caused by a wrong paper size setting

Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control panel for Bypass. Check the direction or size of the paper.” appears on the touch panel.

In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the procedure below. Troubleshooting differs depending on how the paper misfeed has occurred:

 P.32 “Misfeed when making copies or prints (using a drawer)”  P.35 “Misfeed when making copies or prints (using the bypass tray)”  P.35 “Misfeed when printing from the FAX”

 Misfeed when making copies or prints (using a drawer)

Clear the paper misfeed following the guidance shown on the touch panel.

Close all the drawers or covers.

Open the paper source drawer, check that the guide width is correct and there is no folded/curled p aper or overloading, and then close the drawer.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 33

1 TROUBLESHOOTING FOR THE HARDWARE

Press [YES] when “Cancel print job?” appears.

The print job is canceled.

If you do not want to cancel the print job

To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 4, the job can be restarted. In this case, it is not necessary to follow step 5 and later.

Press the [USER] tab to enter the [USER] menu and press [DRAWER].

Press the [USER FUNCTIONS] button on the control panel.

1 TROUBLESHOOTING FOR THE HARDWARE

34 Clearing a Paper Misfeed

Press the drawer button indicated in the message.

Press the paper size button corresponding to the paper placed in the drawer, and [OK].

Press the [USER FUNCTIONS] button to return to the basic menu.

Confirm that the paper size is correctly detected if you selected [AUT O (mm)] or [AUT O (inch)] in step 8.

The detected paper size is indicated on the drawer button in the equipment status indication area on the left.

An incorrect paper size or “ ” indicates an unsuccessful detection. In this case, check if:

 There is too much space between the paper and the side and end guides of the drawer.  You have selected [AUTO (inch)] even though A/B format paper has been placed.  You have selected [AUTO (mm)] even though LT format paper has been placed.

Try copying or printing again.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Misfeed 35

1 TROUBLESHOOTING FOR THE HARDWARE

 Misfeed when making copies or prints (using the bypass tray)

Clear the paper misfeed following the guidance shown on the touch panel. Then close all the covers.

Press [YES] when “Cancel print job?” appears.

The print job is canceled.

If you do not want to cancel the print job

To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 2, the job can be restarted. In this case, it is not necessary to follow step 3 and later.

Place the paper on the bypass tray and set the paper size.

Try copying or printing again.

 Misfeed when printing from the FAX

Pull out the drawer in which paper misfeeds occurred and remove all the paper from it.

If such paper misfeeds occur although [AUTO (mm)] or [AUTO (inch)] has been selected as the paper size, this is caused by the incorrect size detection of the paper placed in the drawer. In this case, do not remove the paper and proceed to step 3.

Place the paper corresponding to the set size in the drawer.

1 TROUBLESHOOTING FOR THE HARDWARE

36 Clearing a Paper Misfeed

Clear the paper misfeed following the guidance shown on the touch panel. Then close all the drawers and covers.

Printing resumes.

Check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer.

1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Staple Jam 37

Clearing a Staple Jam

When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam fol low i ng the procedure below.

 P.37 “St aple jam in the finisher”  P.41 “St aple jam in the Saddle Stitch unit”

 Staple jam in the finisher

 Inner Finisher

Lift up the control panel and then ope n the front cover of the finisher.

While holding the green lever, move the finishe r to the left until it stops.

Open the Hole Punch Unit while pushing the green lever.

Remove the staple cartridge.

1 TROUBLESHOOTING FOR THE HARDWARE

38 Clearing a Staple Jam

Lower the guide while holding the knob.

Do not touch the stapling area.

The actual needle point could cause you personal injury.

Remove the top staple sheet.

Holding the knob, raise the guide, and return it to its original position.

Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.

Fit the staple cartridge into the stapler.

Insert the cartridge until it is caught by the latch and fixed with a click.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Staple Jam 39

1 TROUBLESHOOTING FOR THE HARDWARE

 Saddle Stitch Finisher

Return the Hole Punch Unit to its original position.

Carefully return the finisher to its original position.

Do not put your hand or fingers on the top of the finisher when closing it.

They could be caught and this could injure you.

Close the front cover of the finisher.

Open the front cover of the finisher.

Remove the staple cartridge.

1 TROUBLESHOOTING FOR THE HARDWARE

40 Clearing a Staple Jam

Lower the guide while holding the knob.

Do not touch the stapling area.

The actual needle point could cause you personal injury.

Remove the top staple sheet.

Holding the knob, raise the guide, and return it to its original position.

Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.

Fit the staple cartridge on the stapler.

Insert the cartridge until it is caught by the latch and fixed with a click.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Staple Jam 41

1 TROUBLESHOOTING FOR THE HARDWARE

 Staple jam in the Saddle Stitch unit

 Saddle Stitch Finisher

Close the front cover of the finisher.

Open the left cover of the finisher.

Remove the staple cartridge.

Push the green lever up.

1 TROUBLESHOOTING FOR THE HARDWARE

42 Clearing a Staple Jam

Lift the shutter knob while pulling the green lever downward.

Remove the stale sheet left.

Do not touch the stapling area.

The actual needle point could cause you personal injury.

Push the shutter knob down and return it to its original position.

Fit the staple cartridge.

Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.

Close the left cover of the finisher.

1 TROUBLESHOOTING FOR THE HARDWARE

Replacing a Toner Cartridge 43

Replacing a Toner Cartridge

When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message.

To assure an optimal performance, we recommend that you use TOSHIBA toner cartridges.

1 TROUBLESHOOTING FOR THE HARDWARE

44 Replacing a Toner Cartridge

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure  P.46 “Replacing a “Near Empty” toner cartridge”.

Recommended toner cartridges

To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this equipment:

Cartridge detecting function:

This function checks if the toner cartridge is correctly installed and notifies you if it is not.

Toner remaining check function:

This function notifies you when there is little toner remaining in the cartridge, as well as notifying it to your authorized service representative automatically by the remote service.

Image quality optimization function:

This function controls image quality according to the characteri stics of the toner to be used and enable s you to print images of an optimal quality.

If you are using a toner cartridge other than the one we recommend, the equipment may not be able to detect whether it is installed or not. Therefore, even if the toner cartridge is correctly installed, the error message “TONER NOT RECOGNIZED” appears on the touch panel and printing may not be performed. You may also not be able to utilize the image quality optimization function, the toner remaining check function and the remote service function no tifying your authorized service representative automatically. If you are using a toner cartridge other than the one we recommend, toner is not recognized. If this is a problem for you, please contact your service representative. Remember you will not be able to utilize the Toner remaining check function and Image quality optimization functi on as we mentioned.

Do not touch the terminal of the toner cartridge.

This may cause the equipment not to recognize the toner cartridge or may damage the terminal.

Open the front cover of the equipment.

1.TROUBLESHOOTING FOR THE HARDWARE

Replacing a Toner Cartridge 45

1 TROUBLESHOOTING FOR THE HARDWARE

Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand .

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

Shake the new toner cartridge strongly with its label side down to loosen the toner inside.

Pull the seal straight out in the direction of the arrow.

Insert the new toner cartridge straight along the guide until it stops.

Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.

The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.

Y M C K

101010

Y M C K

1 TROUBLESHOOTING FOR THE HARDWARE

46 Replacing a Toner Cartridge

 Replacing a “Near Empty” toner cartridge

The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.

Press [JOB STATUS].

Close the front cover pressing both edges.

1.TROUBLESHOOTING FOR THE HARDWARE

Replacing a Toner Cartridge 47

1 TROUBLESHOOTING FOR THE HARDWARE

Press the [TONER] tab.

Press [REPLACE TONER CARTRIDGE].

To replace a toner cartridge, press [YES]. To cancel, press [NO].

If you press [YES], go to the next step. If you press [NO], the previous screen appears.

1 TROUBLESHOOTING FOR THE HARDWARE

48 Replacing a Toner Cartridge

Press the button for the color you intend to replace.

To replace the toner cartridge, press [YES]. To cancel, press [NO].

If you press [YES], go to the next step. If you press [NO], the previous screen appears.

Replace the toner cartridge.

See  P.43 “Replacing a Toner Cartridge” for the correct procedure.

Press [FINISH].

1 TROUBLESHOOTING FOR THE HARDWARE

Replacing the Waste Toner Box 49

Replacing the Was te Toner Box

When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

Open the front cover of the equipment.

Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

Place the waste toner box on a large sheet so as not to dirty the floor.

Do not place the waste toner box with its collecting port face down.

The waste toner may spill out from the box's collecting port.

Take the new waste toner box out of the carton.

1 TROUBLESHOOTING FOR THE HARDWARE

50 Replacing the Waste Toner Box

Clean the LED print head.

Perform steps 5 to 11 on  P.56 “Cleaning the Main Chargers and LED Print Heads”.

Put the used waste toner box in the plastic bag and seal it with adhesive tape.

Push the new waste toner box securely until the upper latches click.

Close the front cover pressing both edges.

1 TROUBLESHOOTING FOR THE HARDWARE

Refilling With Staples 51

Refilling With Staples

Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.

 P.51 “Refilling finisher staples”  P.54 “Refilling Saddle Stitch unit staples”

 Refilling finisher staples

 Inner Finisher

Lift up the control panel and then ope n the front cover of the finisher.

While holding the green lever, move the finishe r to the left until it stops.

Open the Hole Punch Unit while pushing the green lever.

Remove the staple cartridge.

1 TROUBLESHOOTING FOR THE HARDWARE

52 Refilling With Staples

T ak e the emp ty staple case out of the stapl e cartridge .

Pull up the empty staple case while pushing both sides as shown in the figure.

Fit a new staple case on the staple cartridge.

Push the staple case hook into the staple cartridge socket until you hear a click.

Fit the staple cartridge into the stapler.

Insert the cartridge until it is caught by the latch and fixed with a click.

Return the Hole Punch Unit to its original position.

Carefully return the finisher to its original position.

Do not put your hand or fingers on the top of the finisher when closing it.

They could be caught and this could injure you.

1.TROUBLESHOOTING FOR THE HARDWARE

Refilling With Staples 53

1 TROUBLESHOOTING FOR THE HARDWARE

 Saddle Stitch Finisher

Close the front cover of the finisher.

Open the front cover of the finisher.

Remove the staple cartridge.

T ak e the emp ty staple case out of the stapl e cartridge .

Pull up the empty staple case while pushing both sides as shown in the figure.

Fit the new staple case into the staple cartridge.

Push the staple case hook into the staple cartridge socket until you hear a click.

1 TROUBLESHOOTING FOR THE HARDWARE

54 Refilling With Staples

 Refilling Saddle Stitch unit staples

 Saddle Stitch Finisher

Fit the staple cartridge into the stapler.

Insert the staple cartridge until it is caught by the latch and fixed with a click.

Close the front cover of the finisher.

Open the left cover of the finisher.

Remove the staple cartridge.

1.TROUBLESHOOTING FOR THE HARDWARE

Refilling With Staples 55

1 TROUBLESHOOTING FOR THE HARDWARE

Pull out straight the stopper holding the staples of the new staple cartridge.

Fit the staple cartridge.

Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.

Close the left cover of the finisher.

1 TROUBLESHOOTING FOR THE HARDWARE

56 Cleaning the Main Chargers and LED Print Heads

Cleaning the Main Chargers and LED Print Heads

When it is time for cleaning the inside of the equipment, the message "Time for cleaning. Open the front cover and follow the guidance." is displayed. In this case, clean the main chargers (or, the main chargers and LED print heads) following the guidance displayed on the touch panel. Even if the message is not displayed, perform cleani ng when the copied image has unevenness and/or white or color streaks in the horizontal direction ( P.64).

Open the front cover of the equipment.

Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.

The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.

When only the main chargers need to be cleaned, steps 3 to 12 are unnecessary. Proceed to step 13.

Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.

Place the waste toner box on a large sheet so as not to dirty the floor.

Do not place the waste toner box with its collecting port face down.

The waste toner may spill out from the box's collecting port.

1 TROUBLESHOOTING FOR THE HARDWARE

Cleaning the Main Chargers and LED Print Heads 57

Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in (2).

Take out the LED print head cleaner inside the cover.

Hold the cleaner with the arrow mark side up.

Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained.

Insert the cleaner through the service hole of the developer to the end.

Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4 colors.

M C K

MCK

1 TROUBLESHOOTING FOR THE HARDWARE

58 Cleaning the Main Chargers and LED Print Heads

Press [FINISH].

Attach the cleaner with its top on the right and its holding side on the left.

Check that the cleaner is fixed to the cover.

Return the 4 green levers located under the toner cartridges.

Push the waste toner box securely until the upper latches click taking care not to tilt it.

Close the front cover pressing both edges.

1 TROUBLESHOOTING FOR THE HARDWARE

Cleaning the Hole Punch Dust Bin 59

Cleaning the Hole Punch Dust Bin

When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.

 Inner Finisher Hole Punch Unit

Lift up the control panel and then ope n the front cover of the finisher.

While holding the green lever, move the finishe r to the left until it stops.

Open the Hole Punch Unit while pushing the green lever.

After moving the hole punch dust bin to the left, pull it toward you.

1 TROUBLESHOOTING FOR THE HARDWARE

60 Cleaning the Hole Punch Dust Bin

Dispose of the paper punchings.

Close the front cover of the finisher.

 Saddle Stitch Finisher Hole Punch Unit

Push back in the hole punch dust bin.

Return the Hole Punch Unit to its original position.

Carefully return the finisher to its original position.

Do not put your hand or fingers on the top of the finisher when closing it.

They could be caught and this could injure you.

Open the front cover of the finisher.

1.TROUBLESHOOTING FOR THE HARDWARE

Cleaning the Hole Punch Dust Bin 61

1 TROUBLESHOOTING FOR THE HARDWARE

Dispose of the paper punchings.

Push back in the hole punch dust bin.

Close the front cover of the finisher.

Pull out the hole punch dust bin.

1 TROUBLESHOOTING FOR THE HARDWARE

62 When Printed Sheets Overflow from the Exit Tray

When Printed Sheets Overflow from the Exit Tray

When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If 300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray. In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.

 When printing a large number of large size sheets such as A3 and A4/LD and LG , place the paper exit stopper back

in its original location.

 When the finisher or inner tray is installed in the equipment, use the paper exit stopper installed in its original

location.

Removing the paper exit stopper from its original location

Installing the paper exit stopper in the designated location for improving paper exit

Placing the paper exit stopper back in its original location

Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward.

Unfold the paper exit stopper located on the lef t of the exit tray and remove it from its groove while pushing the fulcrum inward.

Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum into the groove on the exit tray.

Install the paper exit stopper in the groove on the left of the exit tray.

2.TROUBLESHOOTING FOR COPYING

This chapter describes how to troubleshoot the problems on copying and copy output.

Copying Problems..................................................................................................................64

2 TROUBLESHOOTING FOR COPYING

64 Copying Problems

Copying Problems

See the table below when you have a problem in operating copy function or have an unexpected copy output.

Problem Description Cause Corrective Action

Functions cannot be set. Another function that is unavailable

for the combination has already been set.

Some functions cannot be combined. For details, refer to Chapter 8 of the Copying Guide.

Copying stops during scanning of the originals. (The message “The number of originals exceeds the limits Will you print out stored originals?” appears.)

The number of scanned pages has reached the maximum.

To copy the scanned images, press [YES]. To cancel, press [NO].

Copying stops during scanning of the originals. (The message “Not enough Work Space to store originals Will you print out stored originals?” appears.)

No available internal memory remains.

To copy the scanned images, press [YES]. To cancel, press [NO].

Copied image is too light. No toner is left. The message “Install new Black (Cyan, Magenta or

Yellow) cartridge” appears when no toner is left. Replace the toner cartridge of the color the message indicates.  P.43 “Replacing a Toner Cartridge”

Copy density is set too light. Darken the density manually or try the automatic density

mode.

Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the automatic density

mode.

Copied image has stains. The Original Cover or the Reversing

Automatic Document Feeder is not fully lowered.

Lower it fully to block outside light.

The original glass, platen sheet, scanning area and guide are stained.

Clean them.  P.112 “Regular Maintenance”

The copy density is set too dark. Lighten the density manually or try the automatic density

mode.

A transparent original such as a transparency or tracing paper is being used.

T o copy a transp arent original clearly , put a sheet of blank, white paper behind the original. Make sure that the paper is large enough to cover the original.

Copied image has stains. The separation fingers in the fuser

unit are dirty.

When paper is placed on the bypass tray to make copies, set its size.

Copy image is skewed. The original is sent from the

Reversing Automatic Document Feeder at a skew.

Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight.

Copied image is partially missing. The size or orientation of the copy

paper and that of the original are not consistent. The reduction ratio is not properly set.

Fit the copy paper size to the original or set the reduction ratio for the copy paper.

The binding margin is too wide. Set the binding margin width to fully cover the original.

For details, refer to Chapter 4 of the Copying Guide.

The original is larger than the printable area.

The outside part of the printable area cannot be copied. The Full Image function enables you to copy the whole image of the original in the 95 - 99% reduction ratio.

2 TROUBLESHOOTING FOR COPYING

Copying Problems 65

Copied image is blurred. There is a gap between the original

glass and the original.

Lower the Original Cover or the Reversing Automatic Document Feeder fully so that the original fully contacts the platen glass.

The copy paper is damp. Replace it with dry copy paper.

Copied image has unevenness in the horizontal direction.

The main charger is stained. Clean the main charger.

 P.56 “Cleaning the Main Chargers and LED Print Heads”

Copied image has black streaks in the horizontal direction.

The scanning area or guides are stained.

Clean them.  P.112 “Regular Maintenance”

Copied image has white streaks or color streaks in the horizontal direction.

The LED print head is stained. Clean the LED print head.

 P.56 “Cleaning the Main Chargers and LED Print Heads”

When copying from the bypass tray, the area around a solid color image is slightly stained in images located on the back side of a 2-sided copy.

A misalignment occurred in the output of the back side because of dry sheet as a result of low humidity.

For thick paper, copy the back side by selecting “(BACK)” for paper type. For plain paper, make 2-sided copy using the automatic duplexing unit. If the automatic duplexing unit is not installed, copy the back side by selecting “RECYCLED PAPER” for paper type. For details on the paper types when copying from the bypass tray, refer to Chapter 2 of the Copying Guide.

Problem Description Cause Corrective Action

2 TROUBLESHOOTING FOR COPYING

66 Copying Problems

A color original is copied in black and white even if [AUTO COLOR] is selected for the color mode.

Some color originals may be copied in black and white:

 Originals with very little colored

part

 Overall blackish originals  Originals in light color

Set the color mode to [FULL COLOR]. You can change the criterion for determining whether an

original is black and white or color. For further information, refer to the MFP Management Guide.

A black-and-white original is copied in color even if [AUTO COLOR] is selected for the color mode.

Some black and white originals may be copied in color:

 Yellowed originals  Originals with background color

Set the color mode to [BLACK]. You can change the criterion for determining whether an

original is black and white or color. For further information, refer to the MFP Management Guide.

Problem Description Cause Corrective Action

3.TROUBLESHOOTING FOR PRINTING

This chapter describes how to troubleshoot the problems on printing.

Print Job Problems ................................................................................................................68

Clearing print job errors............................................................................................ ... .........................................68

Cannot remember the document password for a Private Print job.......................................................................69

Printing a document including many graphics takes time.....................................................................................69

Printer Driver Problems.........................................................................................................70

Cannot print (port setting problems).....................................................................................................................70

Cannot print (SNMP Community Name problems)...............................................................................................70

Command line options not processed..................................................................................................................70

Retrieval of printer configuration failed.................................................................................................................71

Cannot change settings on the [Device Settings] tab...........................................................................................71

Network Connection Problems.............................................................................................72

Cannot print with the equipment (network connection problems).........................................................................72

Cannot print with SMB print..................................................................................................................................72

Cannot print properly with AppleTalk print............................................................................................................73

Client Problems......................................................................................................................74

Checking the client status.....................................................................................................................................74

Hardware Problems................................................................................................................75

Print jobs not output .............................................................................................................................................75

3 TROUBLESHOOTING FOR PRINTING

68 Print Job Problems

Print Job Problems

This section describes how to clear the print jobs errors.

 Clearing print job errors

Problem Description

A print job error occurs and [JOB STA T US] blinks when the paper specified by the computer is not set in the drawers of the equipment.

Corrective Action

Clear the error following the procedure below.

To print by placing paper on the bypass tray

Press the [JOB STATUS] which is blinking.

Place paper of the size specified with the computer on the bypass tray, and press the [START] button.

Printing is performed. Press [JOB STATUS] when printing has been completed.

Printing by selecting a paper size already placed in another drawer

You can perform printing with the paper already placed in the drawers. Some part of the image may not be printed, however, if the paper size in the drawer is smaller than the one you have specified. Press the drawer button you intend to use on the touch panel and press the [START] button.

3.TROUBLESHOOTING FOR PRINTING

Print Job Problems 69

3 TROUBLESHOOTING FOR PRINTING



Cannot remember the document password for a Private Print job

The Private Print function is available only when the hard disk is installed in the equipment.

Problem Description

I cannot remember the document password for my Private Print job.

Corrective Action

The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the administrator of the equipment.

 Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.

For details, refer to the Printing Guide.

 Log in to TopAccess with the administrator’s password and delete the job in the Print Job list.

For details, refer to the TopAccess Guide.

 Printing a document including many graphics takes time

Problem Description

It takes time to print a document including many graphics from a Universal Printer Driver (PCL6).

Corrective Action

Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization] of the [Device Settings] tab before printing such documents.

3 TROUBLESHOOTING FOR PRINTING

70 Printer Driver Problems

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.

For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

 Cannot print (port setting problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed. Fix the problem following the procedure below:

1. Open the Printers folder from the Control Panel.

2. Right-click the printer driver icon.

3. Select Properties from the shortcut menu.

4. Select the [Ports] tab.

5. Make sure that the path to the printer and the device name are correct. \\<device name>\print <device name> is the same as the device name set from the touch panel. “print” may be “univ” or “ps3” depending on the printer driver you use.

6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.

 Cannot print (SNMP Community Name problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

Check if the SNMP community names are the same in the following 3 settings.

 Equipment  TCP/IP port of the [Ports] tab in the printer driver  [SNMP Settings] dialog box of the [Others] tab in the printer driver

 Command line options not processed

Problem Description

All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.

Corrective Action

Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command without setting additional parameters.

3.TROUBLESHOOTING FOR PRINTING

Printer Driver Problems 71

3 TROUBLESHOOTING FOR PRINTING

 Retrieval of printer configuration failed

Problem Description

When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.

Corrective Action

The printer driver cannot communicate with the equipment. Try the steps in the checklist below.

 Cannot change settings on the [Device Settings] tab

Problem Description

The [Device Settings] tab is grayed out and their settings cannot be changed.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings] tab. Please log in with the Administrator.

No Check... Yes No Corrective Action

1 Is the equipment turned on? Next Step





Turn on the equipment.

2 Can you connect the computer to the equipment

via TopAccess?

Next St ep





Restart the equipment.

3 Does the same message appear again when you

access the property of the printer driver?

 End

Check the printer driver port assignment and make sure that it is correct.

3 TROUBLESHOOTING FOR PRINTING

72 Network Connection Problems

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.

See also the checklists by types of printing and operating systems on  P.88 “Printing Problems (Network Related)”

 Cannot print with the equipment (network connection problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

See the checklist below to determine if the cause of the problem is related to a network. If it is, see  P.88 “Printing Problems (Network Related)”. In that section, several OS- and printing method-based check lists are provided to help you find the appropriate action to take.

 Cannot print with SMB print

Problem Description

When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.

Corrective Action

SMB print is supposed to be utilized in a small network. If you can use Windows XP , Windows V ista, Windows 7, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is recommended. If you cannot use the Windows Print Server in your network, use LPR prin t instead.

No. Check... Yes No Corrective Action

1 Have you set the protocol settings so they are

compatible with your network and client protocol settings?

Next St ep





Set up the proper protocol.

2 Have you set up the appropriate type(s) of print

services that should be supported?

Next St ep





Check the settings required for your printing environment.

3 If you are using Novell print services, did you set

up the Novell side of network printing, such as creating print servers and attaching the print queue?

Next St ep





Set up the NetWare server. Refer to the Software Installation Guide.

4 If you set up Novell print services, can you see the

print job using PCONSOLE or NWAdmin?

Next St ep





Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities.

5 Have you checked the gateway and subnet

settings to make sure that the equipment is part of the same network gateway as the client from which you are trying to print?

Next St ep





Set up the TCP/IP correctly.

6 Are other services and communications

performed over the network behaving in the normal and expected manner?

End 

Refer to your network documentation or use a network diagnostic utility to identify the network problem.

3.TROUBLESHOOTING FOR PRINTING

Network Connection Problems 73

3 TROUBLESHOOTING FOR PRINTING

 Cannot print properly with AppleTalk print

The model below does not support printing from Macintosh.

- e-STUDIO2551C Series

Problem Description

 Text will be printed as striped lines for an email message.  Some text is not printed in a document.  When a web browser is used, the web page is not printed in spite of the print job being sent to the equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

3 TROUBLESHOOTING FOR PRINTING

74 Client Problems

Client Problems

This section describes how to identify and correct the problems caused by the clients* connected to the equipment.

* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.

 Checking the client status

The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problems, or see the following sections:

 P.70 “Printer Driver Problems”  P.72 “Network Connection Problems”  P.88 “Printing Problems (Network Related)”

Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the problem may be caused by the client.

Problem Description

The jobs sent from a client cannot be printed.

Corrective Action

The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the problem persists after you have followed all of the steps, contact your service representative.

The model below does not support printing from Macintosh.

- e-STUDIO2551C Series

No. Check... Yes No Corrective Action

1 Does the equipment work properly? Are copy jobs

output properly?

Next St ep





Check the device status displayed in the Device page of TopAccess.

2 See the Device page of TopAccess. Are the

options specified for the job supported by the hardware configuration?

Next St ep





If not, delete the job, install the required components, and try again. Contact your service representative for further information.

3 Can you print the jobs from other clients?

Next St ep





See the following section to fix the problem.  P.72 “Cannot print with the equipment (network connection problems)”

4 Have you ever printed successfully from this

client?

Next St ep





See the following section to fix the problem.  P.70 “Cannot print (port setting problems)”

5 Did you set up the printer driver other than by an

SMB connection?

Next St ep





See the following section to fix the problem.  P.72 “Cannot print with SMB print”

6 (For Macintosh only)

Can you see the equipment you created in the Selector?

Next St ep





Refer to the Software Installation Guide.

7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.

3 TROUBLESHOOTING FOR PRINTING

Hardware Problems 75

Hardware Problems

This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection

cannot be specified, a hardware problem is a possible cause of the trouble. The following are common factors involved in the hardware problems:

 System board, cables, and connectors  The equipment, and its components such as the duplexing unit or the Finisher  System software or firmware of the equipment

 Print jobs not output

Problem Description

All the clients within a network fail to make the equipment output the print jobs.

Corrective Action

There remains a possibility that improper settings of the software such as printer drivers caused the problem. However, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem persists after you have followed all of the steps, contact your service representative.

Also refer to the Printing Guide for more information on resolving output errors caused by software settings.

No Check... Yes No Corrective Action

1 Is printing prohibited from all connected client

computers?

Next St ep





See the following section to fix the problem:  P.72 “Network Connection Problems”

2 Can you see the job from TopAccess or another

print monitoring utility, such as PCONSOLE or Print Manager?

Next St ep





See the following section to fix the problem:  P.84 “Locating the Equipment in the Network”

3 Can you identify the problem with the error

message or the error code and resolve it? End 

See the following sections to fix the problem:

 P.98 “Error Messages”  P.100 “Error Codes”

4.TROUBLESHOOTING FOR SCANNING

This chapter describes how to troubleshoot the problems of scanning.

Scanning Problems................................................................................................................78

Cannot E-mail my scans ......................................................................................................................................78

Cannot find the data saved in the shared folder...................................................................................................78

Cannot perform scanning from a PC with Office 2013.........................................................................................78

4 TROUBLESHOOTING FOR SCANNING

78 Scanning Problems

Scanning Problems

This section describes troubleshooting for using scan data.

 Cannot E-mail my scans

Problem Description

I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.

Corrective Action

Check the following points:

 The correct e-mail addresses are specified.  The equipment is correctly configured for and connected to the network.  For the SMTP Client settings, the SMTP server address is correctly set.  For the SMTP Client settings, the Port Number is correctly set.  For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.  The data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.

For details on the network settings, refer to the TopAccess Guide. For details on e-mailing the scanned image, refer to the Scanning Guide.

 Cannot find the data saved in the shared folder

Your scans can be saved in the equipment's shared folder (MFP LOCAL) only when the hard disk is installed in the equipment.

Problem Description

I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the saved file.

Corrective Action

 For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in

the equipment’s shared folder named “FILE_SHARE.”

 For Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x

or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named “FILE_SHARE.”

 If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on

TopAccess.

For details on the network settings, refer to the TopAccess Guide. For details on storing the scanned image, refer to the Scanning Guide.

 Cannot perform scanning from a PC with Office 2013

Problem Description

I cannot perform scanning from the equipment in a PC with Office 2013.

Corrective Action

Install an addin to invoke a scan driver for the equipment. For details on how to install the addin, refer to the Software Installation Guide.

If the addin is not included in your DVD, contact your service technician.

5.TROUBLESHOOTING FOR e-Filing

This chapter describes how to troubleshoot the problems on e-Filing.

e-Filing Web Utility Problems................................................................................................80

e-Filing Web Utility terminates the session...........................................................................................................80

Numerous sub windows repeatedly appear .........................................................................................................80

Displaying the items in the Contents Frame takes a long time.............................................................................80

Error messages....................................................................................................................................................81

5 TROUBLESHOOTING FOR e-Filing

80 e-Filing Web Utility Problems

e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.

The e-Filing function is available only when the hard disk is installed in the equipment.

 e-Filing Web Utility terminates the session

Problem Description

The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.

Corrective Action 1

Clicking the [Return], [Refresh], and [home] button or [login] link leads to th is message and e-Filing Web Utility returns to its top page. In this case, try again to do the operation you intended.

Corrective Action 2

Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” and the e-Filing session ends. Finish your current operation before you close the window.

Corrective Action 3

Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has been completed.



Numerous sub windows repeatedly appear

Problem Description

Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.

Corrective Action

Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for Internet Explorer).

 Displaying the items in the Contents Frame takes a long time

Problem Description

Displaying the items in the Contents Frame takes a long time.

Corrective Action

Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying.

5.TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems 81

5 TROUBLESHOOTING FOR e-Filing

 Error messages

See the table below to troubleshoot the problem if a message appears.

Message Corrective Action

Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try

again. If the error message is still displayed, contact your system administrator or contact your dealer for support.

Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting to be

longer on the Setup page of the TopAccess Administrator mode. Then restart it.

The items have been modified. The items are currently being modified by another user . Try again

after the other user has finished.

Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions

on how to delete data from the Control Panel, refer to the e-Filing Guide.

Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cut failed. Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Copy failed. Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Paste failed. Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Save failed. Disk is full. Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot create a Folder. Maximum number of folders has been reached.

Delete unnecessary folders and create a new folder. You can create up to 100 folders in each box.

Cannot create a Document. Maximum number of documents has been reached.

Delete unnecessary documents and create a new document. Y ou can create up to 400 documents in each box and folder.

Cannot insert Page. Maximum number of pages has been reached.

Delete unnecessary pages and insert a new page. A document can contain up to 200 pages.

Paste failed. Maximum number of page range is reached. Delete unnecessary pages and paste pages in the document. A

document can contain up to 200 pages.

Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is

currently being modified.

Copy failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is

currently being modified.

Paste failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is

currently being modified.

Delete failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is

currently being modified. Please enter valid password. Enter the correct password. A folder with the name you specified already exists. Please try

again.

Use a name that does not exist in the box.

Another user is archiving or uploading. Please try again later. The document is being archived or uploaded by another user. Try

again after the other user has finished. The Maximum Possible Archive Size exceeded. Archiving is not

Possible.

An archive file larger than 2 GB cannot be created. Make sure

that the archive file will be less than 2 GB by archiving smaller

groups of files instead of a large one. The Box cannot be erased. A document contained in Box is being

used.

A document contained in the box is being used by another user.

Try again after the other user has finished.

5 TROUBLESHOOTING FOR e-Filing

82 e-Filing Web Utility Problems

The document is being used. Please try again later. The selected document is being used by another user. Try again

after the other user has finished. File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try

again. e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.

Message Corrective Action

6.TROUBLESHOOTING FOR NETWORK

CONNECTIONS

This chapter describes how to troubleshoot the problems on network connections.

Locating the Equipment in the Network...............................................................................84

Cannot locate the equipment in the network........................................................................................................84

Cannot locate the equipment with Local Discovery..............................................................................................85

Equipment does not respond to ping command...................................................................................................86

LDAP Search and Authentication Problems........................................................................87

Network shutdown occurs or touch panel disabled after LDAP search................................................................87

LDAP authentication takes a long time.................................................................................................................87

Printing Problems (Network Related)...................................................................................88

SMB print in a Windows operating system environment......................................................................................88

Raw TCP or LPR print in a Windows operating system environment ..................................................................88

IPP print in a Windows operating system environment ........................................................................................89

Novell print in a NetWare environment.................................................................................................................89

Macintosh environment........................................................................................................................................90

UNIX/Linux environment ......................................................................................................................................90

Network Fax (N/W-Fax) Driver Problems .............................................................................91

N/W-Fax Driver Installation Error Messages........................................................................................................91

N/W-Fax Driver General Errors............................................................................................................................92

Client Software Authentication Problems............................................................................93

Cannot log in using client software.......................................................................................................................93

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

84 Locating the Equipment in the Network

Locating the Equipment in the Network

 Cannot locate the equipment in the network

Problem Description

I cannot locate the equipment in the network.

Corrective Action

Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem. If the problem remains unsolved, contact your service representative.

No. Check... Yes No Corrective Action

1 Is the startup page printed out? If not, wait until

the communication comes online. Examine the protocol settings listed on the startup page. Are they correct?

Next St ep





Set up the proper protocols.

2 Print out a configuration page. Make sure that

there are not any discrepancies or inconsistencies between the current network settings and your network environment. Change the network settings, if necessary. Use the Find Computer utility from your Windows computer to locate the equipment by its device name. Can you find the equipment?

Next St ep





Set up the proper protocol if required. Once you have located the equipment, configure the port that it is mapped correctly to the device.

3 Can you locate other computers connected to the

same network?

Next St ep





Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment.

4 Check the link LED activity on the hub and/or NIC

of the equipment and the client machine. Do the hardware components appear to be functioning properly?

Next St ep





Contact your service representative.

5 Confirm whether the Ethernet cable is normal.

Does the current Ethernet speed appear on the ETHERNET setting screen ([USER FUNCTIONS]

- [ADMIN] - [NETWORK] - [ETHERNET]) ? Furthermore, confirm whether the hub you are using supports FULL mode. Does the hub support its mode ?

Next St ep





If “Link not detected” is displayed on the ETHERNET setting screen, a contact failure or disconnection may be occurred in the cable. In this case, check the cable, and replace it with a new one, if required. Furthermore, if the hub does not support FULL mode, connect the equipment to the switching hub. When the port setting of the switch is fixed at half-duplex communication, change it to any of 10/100/1000 Mbps, full-duplex fixed communication mode or auto-negotiation. Contact your local network support specialist for further assistance.

6 Make sure that the device name for the

equipment is unique and verify that the WINS and/or DNS server database are not causing potential naming conflicts with the network settings on the equipment. If necessary, change the network settings on the equipment. After the communication comes back online, can you see the equipment in the network?

Next St ep





Set up the NetBIOS name of the device correctly.

7 If the network environment is using complex

subnet or supernet structures, is the IP address used by the equipment within the network structures range of valid addresses?

End 

Contact your local network support specialist for further assistance.

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network 85

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

 Cannot locate the equipment with Local Discovery

Problem Description

Local Discovery cannot detect the equipment.

Corrective Action

The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network components; however, first see the checklist below to fix the problem.

No. Check... Yes No Corrective Action

1 Is SNMP enabled on the equipment? Next Step





Enable the SNMP (MIB).

2 Are the SNMP setting of the equipment and that

of the software the same?

Next St ep





SNMP V1/V2: Check if the community names of the equipment and the software are the same. SNMP V3: Check if each item of the SNMP setting of the equipment and the software is the same.

3 Confirm that the protocol suite installed on the

client computer has been updated with the latest software for the given operating system. If your network only supports the IPX/SPX protocol, make sure that the most current version of Novell Client software is installed.

Next St ep





See the vendor’s website for information about product updates and technical supports.

4 Print an NIC Configuration page from the

equipment. Does the equipment support the same protocol as the network?

Next St ep





Configure the proper protocol.

5 Change the protocol settings from TopAccess, if

necessary, and reboot the equipment for the changes to take effect. Repeat step 2. Was the device discovered?

End

Next Step



6 Check the NIC Configuration page. Are the IP

address and subnet mask settings correct?

Next St ep





Setup the TCP/IP settings correctly.

7 Check the router to make sure that it is not

filtering out the equipment packets. Is the router processing equipment packets correctly?

Next St ep





Adjust the router settings.

8 Can another computer within the same network

segment discover the equipment?

Next St ep





See the following section to fix the problem:  P.84 “Locating the Equipment in the Network”

9 Check the NIC Configuration page. Is the Unit

Serial Number part of the device name?

Next St ep





Contact your service representative.

10 Check link activities on the port being used by the

equipment and the integrity of the network cable, hub, or switch that connects the equipment to the network. Replace any network components that you can tell or suspect are faulty.

End 

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

86 Locating the Equipment in the Network

 Equipment does not respond to ping command

Problem Description

The equipment does not respond to a ping command.

Corrective Action

Check the network settings following the checklist below.

No. Check... Yes No Corrective Action

1 Confirm that the TCP/IP protocol suite is installed

on the client computer.

Next St ep





Refer to the networking section of your operating system documentation.

2 Look at the NIC configuration page and confirm

that the TCP/IP settings are correct. Is the IP address entered and valid? Are the Gateway and Subnet settings correct?

Next St ep





Enter the correct TCP/IP settings.

3 Reboot the equipment. Check the NIC

Configuration page that is printed out. Are the TCP/IP settings correct?

Next St ep





The settings are not binding, contact your service representative.

4 Try to ping the equipment again. Did the

equipment respond to the ping?

End

Next Step



5 Can you ping the equipment from any other

computer within the same network? If not, the equipment might have an IP address that is out of range or invalid.

Next St ep





Contact your local network specialist for a valid IP address for the equipment.

6 Can you ping to another computer within the

same network?

Next St ep





Check the computer’s protocol settings to make sure the gateway and subnet settings are correct.

7 If you have customized the device name, you can

check if the NIC is functional by restoring the default settings. When the equipment automatically reboots and an NIC Configuration page is printed, does the device name include the NIC’s unit serial number?

Next St ep





The NIC is faulty or improperly installed. Contact your service representative.

8 Check link activities on the port being used by the

equipment and also the integrity of the network cable, hub, or switch that is connecting the equipment to the network. Replace any network components that you suspect are faulty. Can you ping the equipment now?

End 

Contact your service representative.

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

LDAP Search and Authentication Problems 87

LDAP Search and Authentication Problems

 Network shutdown occurs or touch panel disabled after LDAP search

Problem Description

After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

 LDAP authentication takes a long time

Problem Description

It takes a long time to perform LDAP authentication on the touch panel.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

No. Check... Yes No Corrective Action

1 Is the LDAP server correctly running? Next Step





Confirm that the LDAP server is correctly running.

2 Is the LDAP server setting correctly set?

End 

Enter the correct LDAP setting. Re-enter the correct password carefully because it is displayed by asterisks.

No Check... Yes No Corrective Action

1 Is the LDAP server correctly running? Next Step





Confirm that LDAP server is correctly running.

2 Is the LDAP server setting correctly set?

End 

Enter the correct LDAP setting. Reenter the correct password carefully because it is displayed by asterisks.

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

88 Printing Problems (Network Related)

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

Some common network configurations are shown below, along with the steps required to configure the equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service representative.

 You can change the network protocol settings with the touch panel of the equipment or with TopAccess (the

Administration page).

 For the error messages that appear during the installation of the printer drivers, refer to the Software Installation

Guide.

 SMB print in a Windows operating system environment

 Raw TCP or LPR print in a Windows operating system environment

No Check... Yes No Corrective Action

1 Are the IP address properties correctly set? Next Step





Set up the IP address correctly.

2 Is the Microsoft computer name (device name)

unique?

Next St ep





Set up the device name correctly.

3 Is the workgroup name valid and correctly

entered?

Next St ep





Set up the workgroup correctly.

4 When IPv4 is supported: Is the WINS server

address correctly set? When IPv6 is supported: Is LLMNR for the IPv6 setting enabled?

Next St ep





When IPv4 is supported: Set up the WINS server address correctly, or enter “0.0.0.0” for the WINS server address to disable the WINS service. When IPv6 is supported: Enable LLMNR for the IPv6 setting referring to the TopAccess Guide.

5 When IPv4 is supported: If the client computers

are located in different segments, is the WINS service correctly provided?

Next St ep





When IPv4 is supported: Set up the WINS server and enable it on the equipment to allow users access from a different segment.

6 Can you see the equipment in Windows Network

Neighborhood?

Next St ep





See the following section to fix the problem:  P.84 “Cannot locate the equipment in the network”

7 Were the proper printer drivers installed?

Next St ep





Refer to the Software Installation Guide to install the proper printer drivers.

8 Is the driver’s port name valid?

Next St ep





Refer to the Software Installation Guide to configure the proper port.

9 Can you print with the equipment?

End 

See the following section to fix the problem:  P.72 “Cannot print with the equipment (network connection problems)”

No Check... Yes No Corrective Action

1 Are the IP Address properties correctly set? Next Step





Set up the IP address correctly.

2 Is Raw TCP print correctly set? Next Step





Set up the Raw TCP print service correctly.

3 Is LPR/LPD print correctly set? Next Step





Set up the LPD print service correctly.

4 Were the proper printer drivers installed?

Next St ep





Refer to the Software Installation Guide to install the proper printer drivers.

5 Is the Raw TCP or LPR port configured with the

correct IP address?

Next St ep





Refer to the Software Installation Guide to configure the proper port.

6 Can you print to the equipment?

End 

See the following section to fix the problem:  P.72 “Cannot print with the equipment (network connection problems)”

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related) 89

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

 IPP print in a Windows operating system environment

 Novell print in a NetWare environment

No. Check... Yes No Corrective Action

1 Are the IP address properties correctly set? Next Step





Set up the IP address correctly.

2 Is the HTTP server on the equipment enabled?

Next St ep





Enable the HTTP server in the HTTP Network Service.

3 Is the IPP print correctly set? Next Step





Set up the IPP print service correctly.

4 Were the proper printer drivers installed?

Next St ep





Refer to the Software Installation Guide to install the proper printer drivers.

5 Is the IPP port configured with the correct URL?

Next St ep





Refer to the Software Installation Guide to configure the proper port.

6 Can you print to the equipment?

End 

See the following section to fix the problem:  P.72 “Cannot print with the equipment (network connection problems)”

No. Check... Yes No Corrective Action

1 Are the IPX/SPX protocols enabled? Is the correct

frame type selected?

Next St ep





Set up the IPX/SPX correctly.

2 If applicable, did you successfully set up queue-

based print?

Next St ep





Set up the NetWare server properly.

3 Did you configure the equipment for a NetWare

connection?

Next St ep





Set up the NetWare network settings correctly.

4 Did you configure the equipment for NetWare

print service?

Next St ep





Set up the NetWare print service correctly.

5 Were the proper printer drivers installed?

Next St ep





Refer to the Software Installation Guide to install the proper printer drivers.

6 Is the IPP port configured with the correct URL?

Next St ep





Refer to the Software Installation Guide to configure the proper port.

7 Can you see the equipment in Windows Network

Neighborhood?

Next St ep





Check that the SMB protocol is enabled in the client computers.

8 Can you print to the equipment?

End 

See the following section to fix the problem.  P.72 “Cannot print with the equipment (network connection problems)”

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

90 Printing Problems (Network Related)

 Macintosh environment

The model below does not support printing from Macintosh.

- e-STUDIO2551C Series

 UNIX/Linux environment

The model below does not support printing from UNIX/Linux workstations.

- e-STUDIO2551C Series

No. Check... Yes No Corrective Action

1 Is AppleTalk enabled on the equipment? Next Step





Enable AppleTalk.

2 Are the IP address properties correctly set? Next Step





Set up the IP address correctly.

3 Is the equipment available in the Chooser when

you click the LaserWriter 8 printer icon?

Next St ep





Make sure that the AppleTalk zone is supported by the Macintosh client.

4 Can you access any other network device from

the Macintosh computer?

Next St ep





Refer to your Macintosh networking documentation or contact Macintosh technical support.

5 Can another Macintosh computer on the network

print to the equipment? If so, compare the settings to determine which need to be changed to support print from this machine.

End 

Refer to your Macintosh networking documentation or contact Macintosh technical support.

No. Check... Yes No Corrective Action

1 Are the IP address properties correctly set? Next Step





Set up the IP address correctly.

2 Is the LPR/LPD print correctly set? Next Step





Set up the LPD print service correctly.

3 Did you successfully inst all the UNIX/Linux filters?

Next St ep





Refer to the Software Installation Guide to install UNIX/Linux filters.

4 Did you successfully create and set up a print

queue?

Next St ep





Refer to the Software Installation Guide to configure the print queue.

5 Can you print to the equipment using LPD as the

root?

Next St ep





Set up UNIX/Linux access for the equipment to enable other users to print from the Bourne shell. Refer to your UNIX/Linux documentation for more information.

6 Can you ping the equipment from your computer?

Next St ep





Try a remote ping from another server. If you can reach the equipment from that server, check for conflicts between the equipment and your current network segment.

7 Is the LP Daemon functioning? Next Step





Reload Daemon or restart the system.

8 Can you print to the equipment? End  Contact your service representative.

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Network Fax (N/W-Fax) Driver Problems 91

Network Fax (N/W-Fax) Driver Problems

This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.

 N/W-Fax Driver Installation Error Messages

Replace “Printer” with “N/W-Fax” as required in the troubleshooting description. For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.

 Setup needs to copy Windows NT files

Problem description

The wrong port type was selected from the Printer Ports dialog.

Corrective action

1. Click Cancel until the Add Printer Wizard terminates.

2. Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard, and then perform the installation again.

3. When the screen for selecting a port is displayed, select [Local port] to add a printer.

 Client software DVD now required

Problem description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the printer name from the Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

3. When the screen for selecting a printer is displayed, select [Have Disk].

4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the appropriate *.inf file.

 File *.DRV on client DVD could not be found

Problem description

When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

3. When the screen for selecting a printer is displayed, select [Have Disk].

4. Browse to the subdirectory that contains the appropriate *.inf file.

 Location does not contain information about your hardware

Problem description

The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

Corrective action

Copy the directory containing the *.inf file to the local drive and resume installation.

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

92 Network Fax (N/W-Fax) Driver Problems

 This port is currently in use

Problem description

The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it.

Corrective action

Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try again. Check each driver to see if another driver is using the same port. If so, first change the driver’s port setting and delete the port.

 Problem with the current printer setup

Problem description

The driver was not set up properly, possibly because the installation procedure was not completed.

Corrective action

Delete the driver and either reinstall it from the Client Utili ties/User Documentation DVD or download it from this equipment.

 N/W-Fax Driver General Errors

 “Could not connect to the MFP device” appears

Problem description

When users are trying to access to the properties of the N/W-Fax driver, an error message “Could not connect to the MFP device” appears.

Corrective action

Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is operating. If not, turn its power ON. Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer and this equipment.

 The fax jobs are not listed on the “Logs - Transmission” screen in

TopAccess

Problem description

When confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent are not displayed.

Corrective action

If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case, search for jobs without the department code in the “JOB STATUS - FAX” on the control panel. Then select the relevant fax job and press the [SEND] button to resend it.

 Fax transmission cannot be performed with a cover sheet

Problem description

In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.

Corrective action

Set the file name of the printer driver in 30 letters or less.

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Client Software Authentication Problems 93

Client Software Authentication Problems

 Cannot log in using client software

Problem Description

I cannot log into the equipment using client software.

Corrective Action

If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.

7.CHECKING THE EQUIPMENT STATUS

WITH TopAccess

This chapter describes how to check the status of the equipment with TopAccess.

Hardware Status Icons on TopAccess [Device] Tab ...........................................................96

Error Messages ......................................................................................................................98

Error Codes...........................................................................................................................100

Error codes on print jobs ....................................................................................................................................100

Error codes on transmission and reception........................................................................................................101

Error codes on scan jobs....................................................................................................................................103

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

96 Hardware Status Icons on TopAccess [Device] Tab

Hardware Status Icons on TopAccess [Device] Tab

When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.

For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.

Printer Error 1

This icon indicates a non-recommended toner cartridge is used and that the equipment has stopped printing.  P.43 “Replacing a Toner Cartridge”

Printer Error 2

This icon indicates:

 You need to remove paper from the exit tray of the equipment.  You need to remove paper from the receiving tray of the Finisher.  You need to remove the staples jammed in the Finisher.

 P.37 “Staple jam in the finisher”

 You need to remove the staples jammed in the Saddle Stitch unit.

 P.41 “Staple jam in the Saddle Stitch unit”

 You need to clear the hole punch paper bits from the Hole Punch Unit.

 P.59 “Cleaning the Hole Punch Dust Bin”

 The recommended toner cartridge is not being used.

 P.43 “Replacing a Toner Cartridge”  You tried to perform saddle stitching for a printing on mixed paper sizes.  The equipment cannot load paper from the drawer of the External Large Capacity Feeder.  The equipment cannot eject the paper to the exit tray of the equipment.

Cover Open

This icon indicates the front cover is open.

Toner Empty

This icon indicates no toner is left. It also indicates which color is empty:  P.43 “Replacing a Toner Cartridge”

Waste Toner Full

This icon indicates the waste toner box is full and requires replacing.  P.49 “Replacing the Waste Toner Box”

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab 97

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Paper Empty

This icon indicates no paper is left in a drawer. Refer to the Copying Guide.

Paper Misfeed

This icon indicates a paper misfeed occurred. It also indicates the location of the paper misfeed.  P.13 “Clearing a Paper Misfeed”

Staples Empty

This icon indicates no staples are left in the Finisher.  P.51 “Refilling With Staples”

Call for Service

Contact your service representative to have the equipment inspected.

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

98 Error Messages

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

TopAccess Message Corrective Action

Cover Open - Please Close Cover. Close the front cover. Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover. Transfer/Transport unit Cover Open - Please Close Cover. Close the transfer/transport unit. Bypass Cover Open - Please Close Cover. Close the bypass cover. Exit Cover Open - Please Close Cover. Close the exit cover. Toner Cover Open - Please Close Cover. Close the toner cover. Platen Cover Open - Please Close Cover. Close the platen cover. Lower Tray Transport Cover Open - Please Close Cover Close the lower tray transport cover. Inserter Cover Open - Please Close Cover. Close the Inserter cover. External Large Capacity Feeder Disconnect - Please Joint it to

Copier.

Connect the External Large Capacity Feeder to the equipment.

LCF Cover Open - Please Close LCF Cover. Close the Large Capacity Feeder cover. Drawer 1 Open - Please Close Drawer 1. Close the drawer. Drawer 2 Open - Please Close Drawer 2. Close the drawer. Drawer 3 Open - Please Close Drawer 3. Close the drawer. Drawer 4 Open - Please Close Drawer 4. Close the drawer. Automatic Duplexing Unit Cover Open - Please Close Cover. Close the automatic duplexing unit cover. Relay Unit Cover Open - Please Close Cover. Close the Bridge Unit cover. Finisher Joint Cover Open - Please Close Cover. Close the Finisher joint cover. Finisher Door Open - Please Close Door. Close the Finisher door. Lower Tray Delivery Cover Open - Please Close Cover Close the lower tray delivery cover. Lower Tray Front Cover Open - Please Close Cover Close the lower tray front cover. Punch Unit Front Cover Open - Please Close Cover Close the Punch unit front cover. Hole Punch Unit Open - Please Close Cover. Close the Hole Punch Unit cover. Standard Output Tray Paper Full - Please Remove Paper. Remove the paper from the tray. Upper Tray Paper Full - Please Remove Paper. Remove the paper from the tray. Lower Tray Paper Full - Please Remove Paper. Remove the paper from the tray. Saddle Tray Full - Please Remove Paper. Remove the paper from the tray. Job Separator 1 Full - Please Remove Paper. Remove the paper from the tray. Job Separator 2 Full - Please Remove Paper. Remove the paper from the tray. Paper Empty in Drawer 1 - Please Add Paper. Set the paper in the drawer. Paper Empty in Drawer 2 - Please Add Paper. Set the paper in the drawer. Paper Empty in Drawer 3 - Please Add Paper. Set the paper in the drawer. Paper Empty in Drawer 4 - Please Add Paper. Set the paper in the drawer. Paper Empty in External Large Capacity Feeder - Please Add

Paper.

Set the paper in the External Large Capacity Feeder.

Paper Empty in Large Capacity Feeder - Please Add Paper. Set the paper in the Large Capacity Feeder. Paper Misfeed in Job Separator - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper

Path.

Refer to the guidance on the touch panel to remove misfed paper.

Paper Insertion Misfeed - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. Paper Misfeed in Finisher - Please Clear Paper Path. Remove the misfed paper from the Finisher.

See  P.13 “Clearing a Paper Misfeed”.

Used Toner Container Full - Please Replace. Replace the waste toner box.

See  P.49 “Replacing the Waste Toner Box”.

Staple Empty - Please Set Staple Cartridge Refill the Finisher staples.

See  P.51 “Refilling finisher staples”. Open the front cover, and clean the slit glass and main charger. Clean the slit glass and the main chargers. Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle. Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner.

See  P.43 “Replacing a Toner Cartridge”.

Toshiba E-studio 2051c Troubleshooting

Specifications and Main Features

Frequently Asked Questions

User Manual