Toshiba equium l350, satego l350, satellite l350, satellite pro l350 Service Manual

Toshiba Personal Computer

Satellite L350

Satellite Pro L350

EQUIUM L350

SATEGO L350

(PSLD0x/PSLD1x)
(PSLD2x/PSLD3x)

Maintenance Manual

TOSHIBA CORPORATION

S/ No

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Copyright

© 2008 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.

Toshiba Satellite L350 / Satellite Pro L350 / EQUIUM L350 / SATEGO L350 Maintenance
Manual.

First Edition March 2008.

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite L350 / Satellite Pro
L350 / EQUIUM L350 / SATEGO L350 at the time of this manual's production. However,
succeeding computers and manuals are subject to change without notice. Therefore, Toshiba
assumes no liability for damages incurred directly or indirectly from errors, omissions, or
discrepancies between any succeeding product and this manual.

Trademarks

Intel and Pentium are registered trademarks of Intel Corporation.
IBM, IBM PC/XT, PC/AT, PS/2 and OS/2 are registered trademarks of IBM Corporation.
Windows Vista home edition are registered trademarks of Microsoft Corporation.
Sound Blaster and Pro are trademarks of Creative Technology Ltd.
UNIX is a registered trademark of X/Open Company Ltd.
NetWare are registered trademarks of Novell, Inc.
All other properties are trademarks or registered trademarks of their respective holders.

ii Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite L350 / Satellite Pro L350 / EQUIUM L350 / SATEGO
L350, referred to as Satellite L350 / Satellite Pro L350 / EQUIUM L350 / SATEGO L350 in
this manual.

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance
service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.

 If you replace the battery pack, RTC battery or backup battery, be sure to use only the

same model battery or an equivalent battery recommended by Toshiba. Installation of
the wrong battery can cause the battery to explode.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Satellite L350 / Satellite Pro L350 /

EQUIUM L350 / SATEGO L350 system unit and each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module
 Board layout
 Pin Assignments
 Keyboard scan/character codes
 Key layout
 BIOS Rewrite Procedures
 EC/KBC Rewrite Procedures

iv Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the XXXXX that appears on its display is presented in the type face
below:

Format complete
System transferred

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features...........................................................................................................................2

1.2 System Unit Components ...............................................................................................9

1.3 2.5-inch HDD................................................................................................................15

1.4 Combo CD-RW/DVD-ROM........................................................................................16

1.5 DVD Super Multi (+-R Double Layer).........................................................................17

1.6 HD DVD ROM.............................................................................................................18

1.7 Power Supply................................................................................................................19

1.8 Batteries ........................................................................................................................20

1.1.1 Main Battery.............................................................................................20

1.1.2 Battery Charging Control.........................................................................20

1.1.3 RTC Battery .............................................................................................21

Chapter 2 Troubleshooting

2.1 Outline....................................................................................................................2-1

2.2 Basic Flowchart......................................................................................................2-2

2.3 Power Supply ......................................................................................................... 2-6

Procedure 1 Power Icon Check........................................................................... 2-6

Procedure 2 Connection Check........................................................................... 2-8

Procedure 3 Replacement Check........................................................................ 2-8

2.4 System Board ......................................................................................................... 2-9

Procedure 1 Message Check............................................................................... 2-9

Procedure 2 Test Program Check ..................................................................... 2-10

Procedure 3 Replacement Check...................................................................... 2-10

2.5 2.5-inch HDD....................................................................................................... 2-11

Procedure 1 Message Check............................................................................. 2-11

Procedure 2 Partition Check.............................................................................2-11

vi Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Procedure 3 Format Check................................................................................2-12

Procedure 4 Test Program Check .....................................................................2-13

Procedure 5 Connector Check and Replacement Check...................................2-14

2.6 Keyboard..............................................................................................................2-15

Procedure 1 Test Program Check .....................................................................2-15

Procedure 2 Connector Check and Replacement Check...................................2-15

2.7 Display .................................................................................................................2-16

Procedure 1 External Monitor Check ............................................................... 2-16

Procedure 2 Test Program Check .....................................................................2-16

Procedure 3 Connector Check and Replacement Check...................................2-16

2.8 ODD (Optical Disk Drive)...................................................................................2-18

Procedure 1 ODD Cleaning Check...................................................................2-18

Procedure 2 Test Program Check .....................................................................2-18

Procedure 3 Connector Check and Replacement Check...................................2-18

2.9 LAN......................................................................................................................2-20

Procedure 1 Test Program Check .....................................................................2-20

Procedure 2 Connector Check and Replacement Check...................................2-20

2.10 Audio Test............................................................................................................ 2-21

Procedure 1 Test Program Check .....................................................................2-21

Procedure 2 Connector Check and Replacement Check...................................2-21

2.11 Cooling Module....................................................................................................2-22

Procedure 1 Test Program Check .....................................................................2-22

Procedure 2 Connector Check and Replacement Check...................................2-22

Chapter 3 Diagnostic Programs

3.1 General ...................................................................................................................... 1

3.2 Quick Start.................................................................................................................3

3.2.1 Quick Test ............................................................................................. 3

3.2.2 Customization Test................................................................................ 3

3.2.3 Keyboard Layout test ............................................................................ 7

3.2.4 Hotkey Test ........................................................................................... 8

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual vii

3.2.5 Audio Play Test......................................................................................8

3.2.6 Audio Record Test .................................................................................9

3.2.7 DMI Read...............................................................................................9

3.2.8 DMI Write..............................................................................................9

3.2.9 System Information..............................................................................11

3.2.10 View Logs ............................................................................................12

3.2.11 Exit to Free DOS..................................................................................12

3.2.12 The Diagnostics Screen Explanation....................................................13

3.3 Options.....................................................................................................................16

3.3.1 Overview..............................................................................................16

3.3.2 Batch Parameters Configuration ..........................................................17

3.3.3 Item’s Parameters Configuration .........................................................19

3.3.4 Load Batch Parameters.........................................................................20

3.3.5 Save Batch Parameters.........................................................................21

3.3.6 LOG Parameters Setting.......................................................................22

3.3.7 Specify LOG Viewer............................................................................23

3.3.8 Display LOG File.................................................................................23

3.3.9 LOG Viewer.........................................................................................24

3.3.10 LOG File Sample .................................................................................25

3.4 Subtests.....................................................................................................................27

3.5 System Test..............................................................................................................30

3.6 Memory Test............................................................................................................34

3.7 Storage......................................................................................................................40

3.8 Video........................................................................................................................44

3.9 Communication (COMM)........................................................................................54

3.10 Peripheral .................................................................................................................55

3.11 Error Codes and description.....................................................................................57

3.12 Quick Test Item List.................................................................................................62

Chapter 4 Replacement Procedures

4.1 General...................................................................................................................4-1

viii Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Safety Precautions................................................................................................ 4-2

Before You Begin................................................................................................4-4

Disassembly Procedures ...................................................................................... 4-5

Assembly Procedures...........................................................................................4-5

Tools and Equipment........................................................................................... 4-6

Screw Tightening Torque ....................................................................................4-6

Colors of Screw Shanks.......................................................................................4-7

Symbols of Screws on the Computer Body......................................................... 4-7

Symbol examples.................................................................................................4-7

Removing the Battery Pack .................................................................................4-8

Installing the Battery Pack...................................................................................4-9

Removing the Optional PC Card ....................................................................... 4-10

Installing the Optional PC Card.........................................................................4-11

Removing the Momery Card .............................................................................4-12

Installing the Momery Card...............................................................................4-13

Removing the Optional Memory.......................................................................4-14

Installing the Optional Memory......................................................................... 4-15

4.2 HDD ..................................................................................................................... 4-16

Removing the HDD ........................................................................................... 4-16

Installing the HDD.............................................................................................4-18

4.3 ODD Bay Module ................................................................................................4-19

Removing the ODD Bay Module ......................................................................4-19

Installing the ODD Bay Module........................................................................4-20

Disassembling the ODD Bay Module................................................................4-21

Assembling the ODD Bay Module....................................................................4-21

4.4 Keyboard..............................................................................................................4-22

Removing the Keyboard....................................................................................4-22

Installing the Keyboard...................................................................................... 4-23

4.5 MDC Module .......................................................................................................4-24

Removing the MDC Module .............................................................................4-24

Installing the MDC Module...............................................................................4-25

4.6 Wireless LAN Card..............................................................................................4-26

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual ix

Removing the Wireless LAN Card....................................................................4-26

Installing the Wireless LAN Card .....................................................................4-27

4.7 Top Cover............................................................................................................. 4-28

Removing the Top Cover................................................................................... 4-28

Installing the Top Cover....................................................................................4-29

4.8 Display Assembly ................................................................................................4-30

Removing the Display Assembly.......................................................................4-30

Installing the Display Assembly........................................................................4-31

4.9 System Board, AC IN cable and ODD Extended Board......................................4-32

Removing the System Board, AC IN cable and ODD Extended Board…........4-32

Installing the System Board, AC IN cable and ODD Extended Board.. ........... 4-33

4.10 CPU Cooling Module and Fan............................................................................. 4-34

Removing the CPU Cooling module and Fan(For Intel CPU).......................... 4-34

Installing the CPU Cooling module and Fan (For Intel CPU)........................... 4-36

Removing the CPU Cooling module and Fan (For AMD CPU).......................4-37

Installing the CPU Cooling module and Fan (For AMD CPU)......................... 4-39

4.11 CPU...................................................................................................................... 4-40

Removing the CPU............................................................................................4-40

Installing the CPU.............................................................................................. 4-41

4.12 Broadcom Card ....................................................................................................4-43

Removing the Broadcom Card...........................................................................4-43

Installing the Broadcom Card............................................................................4-44

4.13 Display Mask........................................................................................................4-45

Removing the LCD Display Mask..................................................................... 4-45

Installing the LCD Display Mask...................................................................... 4-46

4.14 FL Inverter Board.................................................................................................4-47

Removing the FL Inverter Board.......................................................................4-47

Installing the FL Inverter Board ........................................................................ 4-48

4.15 LCD Module ........................................................................................................ 4-49

Removing the LCD module ..............................................................................4-49

Installing the LCD Module................................................................................ 4-51

4.16 CCD board and MIC ............................................................................................ 4-52

x Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Removing the CCD and MIC ............................................................................4-52

Installing the CCD and MIC..............................................................................4-53

4.17 Speakers ...............................................................................................................4-54

Removing the Speakers......................................................................................4-54

Installing the Speakers.......................................................................................4-54

4.18 Power Button Board and Switch Board ............................................................... 4-55

Removing the Power Button Board and Switch Board .....................................4-55

Installing the Power Button Board and Switch Board.......................................4-56

4.19 Touch Pad and Touch Pad Board ........................................................................4-57

Removing the Touch Pad and Touch Pad Board ..............................................4-57

Installing the Touch Pad and Touch Pad Board ................................................4-58

4.20 USB cable, CRT cable and RJ11 cable................................................................ 4-59

Removing the USB cable, CRT cable and RJ11 cable...................................... 4-59

Installing the USB cable, CRT cable and RJ11 cable........................................4-60

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual xi

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout .................................................................................................B-1

Appendix C Pin Assignments.............................................................................................C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F BIOS Rewrite Procedures..............................................................................F-1

Appendix G EC/KBC Rewrite Procedures........................................................................G-1

xii Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

Chapter 1
Hardware Overview

1 Hardware Overview

ii Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1 Hardware Overview

Chapter 1 Contents

1.1 Features............................................................................................................................... 2

1.2 System Unit Components ................................................................................................... 9

1.3 2.5-inch HDD.................................................................................................................... 15

1.4 Combo CD-RW/DVD-ROM ............................................................................................ 16

1.5 DVD Super Multi (+-R Double Layer)............................................................................. 17

1.6 HD DVD ROM................................................................................................................. 18

1.7 Power Supply.................................................................................................................... 19

1.8 Batteries ............................................................................................................................ 20

1.1.1 Main Battery.......................................................................................... 20

1.1.2 Battery Charging Control...................................................................... 20

1.1.3 RTC Battery .......................................................................................... 21

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual iii

1 Hardware Overview

Figures

Figure 1-1 ID Parts Description Placement...............................................................................6

Figure 1-2 Computer Block Diagram........................................................................................7

Figure 1-3 System Board Configurations..................................................................................8

Figure 1-4 System Unit Block Diagram....................................................................................9

Figure 1-5 SATA HDD ...........................................................................................................15

Figure 1-6 Combo CD-RW/DVD-ROM Drive.......................................................................16

Tables

Table 1-1 HDD Specifications ................................................................................................15

Table 1-2 Combo CD-RW/DVD-ROM Drive Specifications.................................................16

Table 1-3 DVD Super Multi Drive Specifications..................................................................17

Table 1-4 HD DVD ROM Drive Specifications .....................................................................18

Table 1-5 Battery Specifications.............................................................................................20

Table 1-6 Quick/Normal Charging Time................................................................................21

iv Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1 Hardware Overview 1.1 Features

1.1 Features

The Toshiba Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 is a full size
notebook PC based on the mobile Intel Core2 Duo, Dual Core and Merom Celeron Processors,
providing high-speed processing capabilities and advanced features. The computer employs a
Lithium Ion battery that allows it to be battery-operated for a longer period of time. The display
uses 17-inch WXGA+ LCD panel, at a resolution of 1440 by 900 pixels. The Socket P supports
BTO/CTO for the CPU so that the system can be designed to suit your needs.

The computer has the following features:

 Processor

The CPU is mobile Intel Core2 Duo, Dual Core and Merom Celeron Processor:

Penryn Core2 Duo Processor (800MHz FSB)

T8100(2.20G)/T8300(2.40G)/
T9300(2.50G)/T9500(2.60G) Hz

Merom Core2 Duo Processor (667MHz FSB)

T5550(1.83G)/T5750(2.00G) Hz

Pentium Dual Core Processor (533MHz FSB)

T2370(1.73G)/T2390(1.86G) Hz

Merom Celeron Processor (533MHz FSB)

550(2.00G)/560(2.13G) Hz

 Host Bridge System Controller

System Controller: Intel GM965/GL960 + ICH8M.

 Graphics

Intel GM965/GL960 integrated graphics.

 Memory

2 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.1 Features 1 Hardware Overview

The computer has two SO-DIMM slots, which come standard with DDRII-667MHz
module. It supports PC2-5300 and uses SO-DIMMs (DDRII SDRAM) driven at 1.8V,
accepting BTO/CTO for your memory requirements. It can incorporate up to 4.0GB for
GM965 and 2.0GB of main memory for GL960.

Using the following sizes of memory modules:

y 512 MB (32M×16×8P)/667MHz
y 1024 MB (64M×8×16P)/667MHz
y 2048 MB (64M×16×16P)/667MHz

 Hard Disk Drive (HDD)

The computer accommodates 2.5-inch 9.5mm / 12.5mm height Serial ATA HDD with
following storage capacities:

y 80 GB (9.5mm thick) SATA (5,400rpm)
y 120 GB (9.5mm thick) SATA (5,400rpm)
y 160 GB (9.5mm thick) SATA (5,400rpm)
y 200 GB (9.5mm thick) SATA (5,400rpm)
y 250 GB (9.5mm thick) SATA (5,400rpm)
y 320 GB (9.5mm thick) SATA (5,400rpm)
y 300 GB (12.5mm thick) SATA (4,200rpm)
y 400 GB (12.5mm thick) SATA (4,200rpm)

 ODD

The computer accommodates a fixed 12.7mm ODD with one of following types:

y Combo CD-RW/DVD ROM drive
y DVD Super Multi +-R Double Layer drive

y DVD Super Multi +-R Double Layer with Label Flash™ drive (BTO)
y HD DVD-ROM drive

 Display

The LCD display available comes in the following type at resolution 1440x900, 262,144
colors:

y 17” WXGA+ CSV 200nits display

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 3

1 Hardware Overview 1.1 Features

 Keyboard

The keyboard has 30 kinds’ countries keyboard.

 Battery

The computer has a removable 6/9 Cell Lithium Ion battery pack and an internal RTC
battery (rechargeable).

 Universal Serial Bus (USB) Ports

The computer has three USB 2.0 ports. It is supported to daisy-chain a maximum of 127
USB devices. The serial data transfer rate is 480Mbps or 12Mbps and 1.5Mbps. These
ports support PnP installation and hot plugging.

 External Monitor Port (BTO)

A 15-pin external monitor port is provided, through which the computer automatically
recognizes an external VESA DDC 2B compatible monitor.

 Bridge Media Slot (BTO)

This slot is for your memory card requirements like SD, Mini-SD, SD-IO, MS, MS Pro,
MMC and XD Cards to provide memory card read on your computer.

 Toshiba Pointing Device

Toshiba Pointing Device has one kind of Synaptic Touchpad.

 Sound System

Realtek ALC268 integrated audio controller supports multimedia. The sound system
contains the following:

y Stereo speakers
y Headphone jack
y Internal microphone
y External microphone jack

4 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.1 Features 1 Hardware Overview

 On-Board LAN

The internal LAN supports 10/100Mbit, enabling connection to a LAN at up to 100Mbps.
It supports Wake-up on LAN from S3/S4/S5 and PXE boot support. This internal LAN
has RJ45 jack with signal reception LED to directly accommodate a LAN cable.

 Wireless LAN (BTO)

The internal Mini Card slot supports IEEE802.11ag (MOW) / IEEE802.11ag (ROW) /
IEEE802.11ag (JPN) / IEEE802.11bg (MOW) / IEEE802.11bg (ROW) cards. The
Antenna has two or three wires dual band antenna support for BTO.

 Internal Modem (BTO)

The computer contains a MDC, enabling data and fax communication. It supports ITU­T V.90 (for rest countries) / V.92 (America, Canada, UK, Germany & France). The
transfer rates are 56Kbps for data reception, 33.6Kbps for data transmission and
14,400bps for fax transmission. Note, however, that the actual speed depends on the line
quality. The RJ11 modem jack is used to accommodate a telephone line.

 PCI Express Card Slot

The ICH8-M provides PCI Express root ports which are compliant to the PCI Express
Base Specification, Revision 1.0a. The root port supports 2.5Gb/s bandwidth in each
direction (5Gb/s concurrent) and two virtual channels for full isochronous data support.

 Internal Camera (BTO)

The computer has an internal camera. The camera has 1.3Mpix resolution support.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 5

1 Hardware Overview 1.1 Features

 Figures 1-1/1-2/1-3 and 1-4 show the computer and its system unit configuration,
respectively.

Figure 1-1 ID Parts Description Placement

6 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.1 Features 1 Hardware Overview

Figure 1-2 Computer Block Diagram

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 7

1 Hardware Overview 1.1 Features

Figure 1-3 System Board Configurations

8 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.2 System Unit Components 1 Hardware Overview

1.2 System Unit Components

Figure 1-4 is Block Diagram of the System Unit.

Figure 1-4 System Unit Block Diagram

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 9

1 Hardware Overview 1B1.2 System Unit Components

The system unit of the computer consists of the following components:

 Processor: Intel Core2 Duo, Dual Core & Merom Celeron Processor.

y Penryn Core2 Due Processor (FSB, 800MHz)

− Core Speed: 2.2/2.4/2.5/2.6 GHz

− System Bus: 800 MHz

− On-Die Level 2 Cache: 3 MB (T8100/T8300)

− On-Die Level 2 Cache: 6 MB (T9300/T9500)

y Merom Core2 Due Processor (FSB, 667MHz)

− Core Speed: 1.83/2.00 GHz

− System Bus: 667 MHz

− On-Die Level 2 Cache: 2 MB

y Pentium Dual Core Processor (FSB, 533MHz)

− Core Speed: 1.73/1.86 GHz

− System Bus: 533 MHz

− On-Die Level 2 Cache: 1 MB

y Merom Celeron Processor (FSB, 533MHz)

− Core Speed: 2.00/2.13 GHz

− System Bus: 533 MHz

− On-Die Level 2 Cache: 1 MB

 Memory

Two expansion memory slots are provided. They can hold 512/1024/2048MB expansion
memory modules available as options to grow up to 2GB for GL960 and 4GB for GM965.

y PC2-5300/667MHz DDRII SDRAM supported
y 512/1024/2048MB modules supported

− 512 MB (32M x 16 x 8P)

− 1024 MB (64M x 8 x 16P)

− 2048 MB (64M x 16 x 16P)

y 1.8 volt operation
y No parity bit
y 64-bit data transfer

 BIOS ROM (Flash EEPROM)

10 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.2 System Unit Components 1 Hardware Overview

y 8Mb x 1 chip (1024KB flash parts)

− NvStorage Size: 128KB

− NvStorage Free Space: 101KB

− FV00 Size: 624KB

− FV00 Free Space: 50KB

− FV01 Size: 64KB

− FV01 Free Space: 45KB

− FV02 Size: 36KB

− FV02 Free Space: 4KB

− FV03 Size: 20KB

− FV03 Free Space: 2KB

− FV04 Size: 72KB

− FV04 Free Space: 15KB

 System Controllers

y North Bridge: Intel GM965/GL960

− CPU Interface and Control

− System Memory Support

− PCI Express* Graphics (PEG) Interface

− Integrated Display Interface Support

− Internal Graphics Features

− Direct Media Interface (DMI)

− Power Management

− Security and Manageability

− Serial ATA Interface

− ICH8 Audio Control

y South Bridge: Intel ICH8-M

− Direct Media Interface (DMI)

− PCI Express* Interface

− Serial ATA (SATA) Controller

− Advanced Host Controller Interface (AHCI)

− Intel Matrix Storage Technology

− PCI Interface

− IDE Interface

− Low Pin Count (LPC) Interface

− Serial Peripheral Interface (SPI)

− Compatibility Modules

− Advanced Programmable Interrupt Controller (APIC)

− Universal Serial Bus (USB) Controller

− LAN Controller

− RTC

− GPIO

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 11

1 Hardware Overview 1B1.2 System Unit Components

− Enhanced Power Management

− Manageability

− System Management Bus (SMBus 2.0)

− Intel High Definition Audio Controller

− Integrated FAN Speed Control

 Audio Controller

Realtek ALC268 integrated audio controller supports multimedia. The sound system
feature contains the following:

y 2 Stereo DACs support 16/20/24-bit PCM format for stereo audio playback
y 2 stereo ADCs support 16/20-bit PCM format for two stereo independent sound inputs
y 16/20/24-bit S/PDIF-OUT supports 44.1K/48K/88.2K/96K/192KHz sample rate
y All ADCs support 44.1K/48K/96KHZ sample rate
y 4 GPIOs (GPIO0/GPIO3 are digital GPIO shared with digital MIC interface,

GPIO1/GPIO2 are analog) for customized applications

y High quality analog differential CD input
y 2 jack detection pins each designed to detect up to 4 jacks
y Supports hardware digital volume control for digital microphone input
y Supports external PCBEEP input and built-in digital BEEP generator

 KBC/EC (Keyboard Controller/Embedded Controller)

A KBC WINBOND WPCE775L chip is used to serve as KBC/EC and Super IO:

y KBC

− Scan controller function

− Interface controller function

y EC

− Power supply sequence control

− Overheat shutdown support

− LED control

− Beep control

− Device ON/OFF

− Cooling fan speed control

− Universal I/O port

− Battery capacity check

− Flash memory reprogramming function

− EC access interface

− I2C communication control

12 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

1.2 System Unit Components 1 Hardware Overview

 Battery EEPROM

y 24C02 equivalent (128 words x 16 bits, I2C interface) integrated in battery pack

− Storing records of battery use

 Clock Generator

y ICS ICS9LPRS365

− Generating the clock signal required for the system

 Modem Controller

Built-in MDC card with Askey / Foxconn. Functions of modem controller:

y Digital signal conductor protection
y Ring wake-up support
y Azalia interface
y Communication codes supported:

− For data communication:

V.90 (China)/V.92, data rates: 28kbps/56kbps
V.34 extended rates: 33.6K/2400/V.32 turbo, V.32 bits and fallbacks

− For fax:

V.17, V.27, V.29, V.34 and V.21 Channel 2
V.253 Class 1 fax

 LAN Controller

y Realtek RTL8102E 10/100Mbit

− IEEE 802.3 10BASE-T/100BASE-TX compliant physical
layer interface

− IEEE 802.3u Auto-Negotiation support

− Digital Adaptive Equalization control

− 10BASE-T auto-polarity correction

− LAN Connect interface

− Automatic detection of “unplugged mode”

− Remote boot (PXE 2.1)

− Smart power down when link is not detected

 Wireless LAN Controller

y Support following 3 kinds of mini PCI wireless LAN cards

− IEEE 802.11g

− IEEE 802.11ag

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 13

1 Hardware Overview 1B1.2 System Unit Components

− IEEE 802.11agn

y Data Rate

− IEEE 802.11g: Standard 54M bps

− IEEE 802.11ag: Standard 54M bps

− IEEE 802.11agn: Standard 130M bps

y Frequency Channel

− IEEE802.11a: 2.4GHz

− IEEE802.11ag: 2.4GHz / 5.4GHz

− IEEE802.11agn: 2.4GHz / 5.4GHz

14 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2B1.3 2.5-inch HDD 1 Hardware Overview

1.3 2.5-inch HDD

The computer contains an extremely low-profile, lightweight and high-performance HDD.
The HDD incorporates 9.5 mm or 12.5 mm height magnetic disk and mini-Winchester type
magnetic heads. The HDD interface conforms to Serial ATA. Storage capacities supported
are 80, 120, 160, 200, 250, 300, 320 & 400 GB.

The HDD is shown in Figure 1-5 and some of its specifications are listed in Table 1-1.

Figure 1-5 SATA HDD

Table 1-1 HDD Specifications

Item
Capacity (GB)
Rotational Speed (RPM)

Height

User Data Sectors
Bytes / Sector 512 512 512

Item Specifications
Capacity (GB)
Rotational Speed (RPM)

Height

User Data Sectors
Bytes / Sector 512 512 512

Item Specifications
Capacity (GB) 320 GB 400 GB -

80 GB 120 GB 160 GB

5400 rpm 5400 rpm 5400 rpm

9.5 mm 9.5 mm 9.5 mm

156,301,488 234,441,648 312,581,808

200 GB 250 GB 300 GB

5400 rpm 5400 rpm 4200 rpm

9.5 mm 9.5 mm 12.5 mm

390,721,968 488,397,168 586,072,368

Specifications

Rotational Speed (RPM) 5400 rpm 4200 rpm -
Height 9.5 mm 12.5 mm -
User Data Sectors 625,142,448 781,422,768 -
Bytes / Sector 512 512 -

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 15

1 Hardware Overview 3B1.4 Combo CD-RW/DVD-ROM

1.4 Combo CD-RW/DVD-ROM

The Combo CD-RW/DVD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs.
At maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and
write CD-R at 24x speed and HS CD-RW at 10x speed and US CD-RW at 24x speed and
CD-RW at 4x speed.

The Combo CD-RW/DVD-ROM drive is shown in Figure 1-6 and its specifications are listed
in Table 1-2.

(Mbytes/s)

Access time (ms)
Average random

access
Data buffer size

(Mbytes)
Formats supported

Figure 1-6 Combo CD-RW/DVD-ROM Drive

Table 1-2 Combo CD-RW/DVD-ROM Drive Specifications

Item DVD-ROM mode CD-RW mode

33.3 (U-DMA transfer mode 2) Data transfer rate

16.7 (PIO mode 4, Multiword DMA mode 2)

150 ms 130 ms

2MB
DVD:
DVD-ROM,DVD-R,DVD-RAM

CD:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED

MODE CD, CD-I, CD-I Bridge (Photo CD, Video CD), Multi-session CD
(Photo CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW

16 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

4B1.5 DVD Super Multi (+-R Double Layer) 1 Hardware Overview

1.5 DVD Super Multi (+-R Double Layer)

The DVD Super Multi drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At
maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and
write CD-R at 24x speed, CD-RW at 4x speed, US CD-RW at 24x speed, High Speed CD­RW at 10x speed, DVD-R at 8x speed, DVD-RW at 6x speed, DVD+R at 8x speed, DVD+R
(Double Layer) at 4x speed, DVD-R (Double Layer) at 4x speed, DVD+RW at 8x speed and
DVD-RAM at 5x speed.

The specifications of the DVD Super Multi drive are listed in Table 1-3.

Table 1-3 DVD Super Multi Drive Specifications

Item DVD-ROM mode CD-ROM mode

Data Transfer Rate
(Mbytes/s)

Access Time (ms)
Average Random

Access

33.3 (U-DMA transfer mode 2)

16.7 (PIO mode 4, Multiword DMA mode 2)

130 ms 130 ms

Data Buffer Size
(Mbytes)

Formats Supported

2MB
DVD:

DVD-VIDEO, DVD-ROM, DVD-R, DVD-RW, DVD-RAM,
DVD+R, DVD+-R (Double Layer), DVD+RW.

CD:
CD-DA, CD-ROM, CD-R, CD-RW, CD-ROMXA, Photo CD (Multi-

Session), Video CD, CD-Extra (CD+), CD-Text.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 17

1 Hardware Overview 5B1.6

1.6 HD DVD ROM

The HD DVD ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At
maximum, the drive can play back a DVD at 8x speed, read HD DVD ROM at 1x speed, CD­ROM at 24x speed, and write CD-R at 16x speed, CD-RW at 4x speed, US CD-RW at 10x
speed, High Speed CD-RW at 10x speed, DVD-R at 4x speed, DVD-RW at 4x speed,
DVD+R at 4x speed, DVD+R (Double Layer) at 2.4x speed, DVD-R (Double Layer) at 2x
speed, DVD+RW at 4x speed and DVD-RAM at 3x speed.

The specifications of the HD DVD ROM drive are listed in Table 1-4.

Table 1-4 HD DVD ROM Drive Specifications

Item HD DVD-ROM Mode DVD-ROM Mode

Data Transfer Rate
(Mbytes/s)

Access Time (ms)
Average Random

Access
Data Buffer Size

(Mbytes)

Formats Supported

33.3 (U-DMA transfer mode 2)

16.7 (PIO mode 4, Multiword DMA mode 2)

330 160

8,126KB

DVD:

DVD-VIDEO, DVD-ROM, DVD-R, DVD-RW, DVD-RAM,
DVD+-R, DVD+-R (Double Layer), DVD+RW, HD DVD-ROM

CD:

CD-DA, CD-ROM, CD-R, CD-RW, CD-ROM XA, Photo CD (Multi­Session), HS CD-RW, US CD-RW, Video CD, CD-Extra (CD+), CD-Text,
CD-MIDI, CD-I, CD-I Bridge

18 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

6B1.7 Power Supply 1 Hardware Overview

1.7 Power Supply

The power supply unit provides many different voltages for the system board and performs the
following functions:

1. Power input monitor

y Checks whether the DC power supply (AC adapter) is connected to the computer.
y Checks whether the battery pack is connected to the computer.
y Monitors the DC power supply input voltage (AC Adapter output voltage).

2. Power supply's internal control

y Turns on and off the battery pack charging power supply.
y Issues a charging current instruction to the PWM control IC of the battery pack charging

power supply.

y Controls the supply of DC power supply input (AC Adapter output) to the power supply

unit.

y Controls the supply of power to the system block (load/logic circuit side).
y Controls forced shutdown if the power supply malfunctions.

3. Logic circuit control

y Instructs the gate array to enable/disable tuning the power on.
y Controls power-on/off operation.

4. Status display

y Turns on the Power LED (in Green or AMBER).
y Battery indicator (in Green or AMBER or AMBER Flash).

5. External interface

y Performs communication through the I2C bus (via the internal EC/KBC).
y Transfers the power supply operation mode.

6. Output monitor

y Monitors the voltage output to the system block (load/logic circuit side).
y Monitors the voltage, over voltage, input/output current of the battery pack.
y Monitors the internal temperature of the battery pack.
y Monitors the supply voltage from the AC adapter.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 19

1 Hardware Overview 7B1.8 Batteries

1.8 Batteries

The computer has the following three types of batteries:

 Main Battery Pack
 Real Time Clock (RTC) Battery

Table 1-5 lists the specifications of these batteries.

Table 1-5 Battery Specifications

Battery Type Material Output voltage Capacity

6 Cell Lithium Ion 10.8 V 4000 mAh

Main Battery Pack

9 Cell Lithium Ion 10.8 V 6000 mAh

RTC Battery Lithium Ion 3.0 V 14 mAh

1.1.1 Main Battery

The main battery pack serves as the computer's main power source when the AC adapter
is not attached. The main battery maintains the state of the computer so that it can
resume it.

1.1.2 Battery Charging Control

Battery charging is controlled by WINBOND WPCE775L. When AC adapter and
battery pack are attached to the computer, the WPCE775L controls the charge on/off
state and detects a full charge.

 Battery Charge

When the AC adapter is attached, the battery is charged by off-state charge when the
system is powered off or by on-state charge when it is powered on.

20 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

7B1.8 Batteries 1 Hardware Overview

Table 1-6 Quick/Normal Charging Time

State Charge Time

Off-State Charge 6/9 Cell About 4 hours max

On-State Charge 6/9 Cell About 4~10 hours max

NOTE: The time required for normal charge depends on the power consumption by the
system. Using the fluorescent lamp and frequently accessing the disk consume much
power and lengthen the charge time.

Any of the following cases stops battery charge:

1. The battery becomes fully charged.

2. The AC adapter or battery pack is removed.

3. The battery or AC adapter voltage is abnormal.

 Detection of full charge

A full charge is detected only when the battery is being charged by quick or normal
charge. A full charge is detected when either of the following conditions is met:

1. The current in the battery charging circuit drops below the predetermined
value.

2. The charging time exceeds the fixed limit.

1.1.3 RTC Battery

The RTC battery provides power to keep the current date, time and other system
information in memory while the computer is turned off.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 21

2 Troubleshooting

2 概要

Chapter 2
Troubleshooting

2-i Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2 Troubleshooting

Chapter 2 Contents

2.1 Outline....................................................................................................................2-1

2.2 Basic Flowchart......................................................................................................2-2

2.3 Power Supply ......................................................................................................... 2-6

Procedure 1 Power Icon Check.......................................................................2-6

Procedure 2 Connection Check....................................................................... 2-8

Procedure 3 Replacement Check....................................................................2-8

2.4 System Board ......................................................................................................... 2-9

Procedure 1 Message Check........................................................................... 2-9

Procedure 2 Test Program Check .................................................................2-10

Procedure 3 Replacement Check..................................................................2-10

2.5 2.5-inch HDD....................................................................................................... 2-11

Procedure 1 Message Check......................................................................... 2-11

Procedure 2 Partition Check ......................................................................... 2-11

Procedure 3 Format Check............................................................................2-12

Procedure 4 Test Program Check .................................................................2-13

Procedure 5 Connector Check and Replacement Check...............................2-14

2.6 Keyboard.............................................................................................................. 2-15

Procedure 1 Test Program Check .................................................................2-15

Procedure 2 Connector Check and Replacement Check...............................2-15

2.7 Display .................................................................................................................2-16

Procedure 1 External Monitor Check ...........................................................2-16

Procedure 2 Test Program Check .................................................................2-16

Procedure 3 Connector Check and Replacement Check...............................2-16

2.8 ODD (Optical Disk Drive)................................................................................... 2-18

Procedure 1 ODD Cleaning Check...............................................................2-18

Procedure 2 Test Program Check .................................................................2-18

Procedure 3 Connector Check and Replacement Check...............................2-18

2.9 LAN...................................................................................................................... 2-20

Procedure 1 Test Program Check .................................................................2-20

Procedure 2 Connector Check and Replacement Check...............................2-20

2-ii Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2 Troubleshooting

2.10 Audio Test............................................................................................................ 2-21

Procedure 1 Test Program Check .................................................................2-21

Procedure 2 Connector Check and Replacement Check...............................2-21

2.11 Cooling Module....................................................................................................2-22

Procedure 1 Test Program Check .................................................................2-22

Procedure 2 Connector Check and Replacement Check...............................2-22

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-iii

2 Troubleshooting

Figures

Figure 2-1 Basic Flowchart .............................................................................................2-3

Tables

Table 2-1 HDD Error Code and Status ........................................................................ 2-13

2-iv Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.1 Outline 2 Troubleshooting

2.1 Outline

This chapter describes the fault diagnosis procedures for field replaceable units (FRUs) in the
computer.

The FRUs covered here are as follows:

1. System board 2. HDD 3. Keyboard

4. Display 5. ODD drive 6. LAN

7. Speaker 8. Cooling module

See Chapter 4 for the procedures to replace FRUs and Chapter 3 for the procedures to use test
programs
The following tools are required to perform the diagnostic procedures:

1. Diagnostics (maintenance test program) disk

2. Phillips screwdrivers (2 mm, 2.5 mm)

3. Cleaning disk kit (for ODD drive cleaning)

4. Bootable CD

5. Multimeter

6. External monitor

7. Headphone

8. Microphone

9. A-BEX TEST DVD

10. Music CD

11. DVD TSD-1 (TOSHIBA EMI DVD Test Media)

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-1

2 Troubleshooting 2.2 Basic Flowchart

2.2 Basic Flowchart

The basic flowchart in Figure 2-1 serves as a guide for identifying a possibly faulty FRU.
Before going through the diagnostic flowchart steps, verify the following:

 Ask the user if a password has been registered and, if so, ask him or her to enter the

password. If the user has forgotten the system password, use a jump wire to make a
short circuit on M/B B500 location, then turn the computer power on. When booted,
the computer overrides password protection and automatically erases the current
password.

 Make sure the Windows® Vista Home Edition has been installed on the HDD. Any

other operating system can cause the computer to malfunction.

 Make sure any piece of optional equipment has been installed.

2-2 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.2 Basic Flowchart 2 Troubleshooting

p

N

p

p

p

p

N

N

N

No N

Star
t

Connect the AC Adapter

DC IN LED on ??

o

Follow the power supply diagnostic

rocedure in Section 2.3

BATTERY LED on ??

Yes

o

Follow the power supply diagnostic

rocedure in Section 2.3

Turn the power on.

Yes

Any error message displayed ??

o

Yes

Follow the system board diagnostic

rocedure in Section 2.4

Message "In Touch with

Tomorrow Toshiba" displayed

o

Follow the display diagnostic

rocedure in Section 2.7

"Password=" displayed ??

Yes

Yes

See the previous page to
delete the password.

OS started ??

Yes

1

o

Follow the HDD diagnostic

rocedure in Section 2.5

Figure 2-1 Basic Flowchart (1/2)

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-3

2 Troubleshooting 2.2 Basic Flowchart

N

N

N

N

1

Keyboard works well ??

Insert Bootable CD into ODD

Diagnostic Program

Loaded ??

Yes

Perform each test with the
diagnostic program.

Any error detected by the
diagnostic program ??

o

Perform the continuous test to check if the
error is intermittent.

Any error detected by the
diagnostic program ??

o

The system is normal.

END

Figure 2-1 Basic Flowchart (2/2)

Yes

Yes

o

Follow the keyboard diagnostic
procedure in Section 2.6

o

Follow the ODD diagnostic
procedure in Section 2.8

Identify the test resulting in the error
and perform the appropriate
diagnostic procedures

Identify the test resulting in the
error and perform the appropriate
diagnostic procedures

2-4 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.2 Basic Flowchart 2 Troubleshooting

If the diagnostic program cannot detect an error, the error may be intermittent. Run the
continuous test program repeatedly to isolate the problem. Check the log utilities function to
confirm which diagnostic test detected the error, then perform the appropriate
troubleshooting procedures as follows:

1. If an error is detected by the System test, Memory test, Async test, Printer test, sound

test, or Real Timer test, follow the system board troubleshooting procedures in
Section 2.4.

2. If an error is detected by the Hard Disk test, follow the HDD troubleshooting

procedures in Section 2.5.

3. If an error is detected by the Keyboard test, follow the keyboard troubleshooting

procedures in Section 2.6.

4. If an error is detected by the Display test, follow the display troubleshooting

procedures in Section 2.7.

5. If an error is detected by the ODD test, follow the ODD troubleshooting procedures in

Section 2.8.

6. If an error is detected by the LAN test, follow the LAN troubleshooting procedures in

section 2.9.

7. If an error is detected by the Finger Print test, follow the Finger Print troubleshooting

procedures in section 2.10.

8. If an error is detected by the Speaker test, follow the Speaker troubleshooting

procedures in section 2.11.

9. If an error is detected by the IEEE 1394 test, follow the IEEE 1394 troubleshooting

procedures in section 2.12.

10. If an error is detected by the Fan On/Off test, follow the cooling module

troubleshooting procedures in Section 2.13.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-5

2 Troubleshooting 2.3 Power Supply

2.3 Power Supply

The power supply in the computer controls many functions and components. To check if the
power supply is defective or malfunctioning, follow the troubleshooting procedures below as
instructed.

Procedure 1 Power Icon Check
Procedure 2 Connection Check
Procedure 3 Replacement Check

Procedure 1 Power Icon Check

The following two power LEDs indicate the power supply status:

 Battery LED
 DC IN LED

The power supply controller displays the power supply status through the Battery and DC IN
LEDs as in the tables below.

 Battery LED

Battery LED Power supply status

On in Amber Battery being charged
On in Green Battery fully charged, with AC adapter connected
Blinking in Amber
(at equal intervals)
Off Else

Battery low *1 while driving the computer

2-6 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.3 Power Supply 2 Troubleshooting

 DC IN LED

DC IN LED Po wer supply status

On in Green DC power being supplied (from the AC adapter)

Off Battery damage and can’t charge during DC-in.
Off Else

If the DC IN LED off, follow the steps below:

1. Remove the battery pack and the AC adapter to shut off power supply to the

computer.

2. Attach the battery and AC adapter back again.

If the LED still off, follows the steps below:

Check 1 Make sure the DC IN LED goes on in Green. If it does not, go to Procedure 2.

Check 2 Make sure the Battery LED goes on in Amber or Green or Orange. If it does

not, go to Procedure 3.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-7

2 Troubleshooting 2.3 Power Supply

Procedure 2 Connection Check

Power is supplied to the system board as illustrated below:

AC

System board

adaptor

AC power cord

AC adaptor cord

Battery pack

Follow the steps below to check whether each connector has been connected correctly:

Check 1 Make sure the AC adaptor and AC power cord have been firmly plugged

into the DC IN socket and wall outlet, respectively. When they have been
connected correctly, perform Check 2.

Check 2 Connect a new AC adaptor and AC power cord.

• If the DC IN LED does not go on, go to Procedure 3.

• If the battery LED does not go on, perform Check 3.

Check 3 Make sure the battery pack has been correctly installed in the computer.

If the battery LED does not go on while the battery pack has been installed
correctly, go to Procedure 3.

Procedure 3 Replacement Check

The system board, power supply board, or CPU may be faulty. Disassemble the computer
according to Chapter 4 and follow the steps below:

Check 1 Replace the power supply board with a new one. If the battery pack is still

not working properly, perform Check 2.

Check 2 Replace the system board with a new one. If the battery pack is still not

working properly, perform Check 3.

Check 3 Replace the CPU with a new one.

2-8 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.4 System Board 2 Troubleshooting

2.4 System Board

To check if the system board is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 Message Check
Procedure 2 Test Program Check
Procedure 3 Replacement Check

Procedure 1 Message Check

When the power is turned on, the system performs the self-diagnostic Power on Self Test
(POST) embedded in the BIOS ROM. The POST tests and initializes each IC on the system
board.

 If an error message appears on the display, perform Check 1.
 If there is no error message, go to Procedure 2.
 If FREE-DOS or Windows Vista Home Edition is loaded normally, go to Procedure 3.

Check 1 If the following error message is displayed on the screen, press the F1 key

as prompted. These errors occur when the system configuration
preserved in the RTC memory (generally called CMOS memory) does not
match the actual configuration or when the data is lost.

If you press the F1 key as prompted by the message, the TS ETUP screen

appears to set the system configuration. If the error message appears
frequently when the power is turned on, replace the RTC battery. If any
other error message is displayed, perform Check 2.

*** Bad RTC battery ***
Check system. Then press [F1] key

Check 2 If the following error message is displayed on the screen, press any key as

prompted by the message.

The error message appears when either data stored in RAM to be resumed

is lost because the battery has been exhausted or the system board is faulty.

If any other error message displays, perform Check 3.

Check 3 Resume failure and press any key to continue.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-9

2 Troubleshooting 2.4 System Board

Procedure 2 Test Program Check

The maintenance test program contains several programs for diagnosing the system board
and CPU. Execute the following test programs using the procedures described in Chapter 3.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Hard Disk test

6. Mouse test

7. ODD test

8. Sound test

9. LAN test

If an error is detected during these tests, go to Procedure 3.

Procedure 3 Replacement Check

The system board, memory, or CPU may be defective. Disassemble the computer following
the steps described in Chapter 4 and replace the system board, memory module or CPU with
a new one.

2-10 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.5 2.5-inch HDD 2 Troubleshooting

2.5 2.5-inch HDD

To check if the 9.5mm or 12.5mm HDD is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Message Check
Procedure 2 Partition Check
Procedure 3 Format Check
Procedure 4 Test Program Check
Procedure 5 Connector Check and Replacement Check

CAUTION: The contents of the HDD will be erased when the HDD diagnostic test or
formatting is executed. Save the required contents of the HDD to floppy disks or other
storage drive in advance.

Procedure 1 Message Check

When the computer's HDD does not function properly, some of the following error messages
may appear on the display. Follow the steps below to check the HDD.

Check 1 If either of the following messages appears, go to Procedure 2. If the

following messages do not appear, perform Check 3.

Insert system disk in drive

Press any key when ready .....

Or
Non-System disk or disk error
Replace and press any key

Check 2 Check TSETUP to see if the Hard Disk option has been set to “Not used”.

If so, choose another setting and restart the computer. If the problem
persists, go to Procedure 2.

Procedure 2 Partition Check

Boot from the DOS system. Perform the following checks:

Check 1 Type C: and press the Enter key. If you cannot change to drive C,

perform Check 2. If you can change to drive C, perform Check 3.

Check 2 Type FDISK and press the Enter key. Choose “Display partition

information” from the FDISK menu. If drive C is listed, perform Check 3.
If drive C is not listed, return to the FDISK menu and choose the option to

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-11

2 Troubleshooting 2.5 2.5-inch HDD

create a DOS partition on drive C. Then restart the computer. If the
problem persists, go to Procedure 3.

Check 3 If drive C is listed as active in the FDISK menu, perform Check 4. If drive

C is not listed as active, return to the FDISK menu and choose the option
to set the active partition for drive C. Then restart the computer. If the
problem persists, perform Check 4.

Check 4 Enter DIR C: and press the Enter key. If the following message is

displayed, go to Procedure 3. If contents of drive C are listed on the
display, perform Check 5.

Invalid media type reading drive C
Abort, Retry, Fail?

Check 5 Use the SYS command in the DOS system to install system files.
If the following message appears on the display, the system files have been

transferred to the HDD. Restart the computer. If the problem persists, go
to Procedure 3.

System transferred

NOTE: If the computer is running Windows Vista Home edition and the hard disk
capacity is more than 512 MB, the FDISK program will ask if you need support for a
partition larger than 2 GB. Select Y for large partition support; however, be sure to read
the precaution regarding access by other operating systems.

Procedure 3 Format Check

The 2.5-inch HDD is formatted using the low-level format program and the FREE-DOS
FORMAT program. Using these programs, follow the steps below to format the HDD.

Check 1 Enter FORMAT C:/S/U to format the HDD and transfer system files. If

the following message appears on the display, the HDD has been formatted.

Format complete

If you cannot format the HDD using the test program, go to Procedure 4.

2-12 Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

2.5 2.5-inch HDD 2 Troubleshooting

r

r

Procedure 4 Test Program Check

Run the HDD test program stored on the maintenance test program disk for all test items.
See Chapter 3 for details on how to use the test program.
If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and their status names are listed in Table 2-1. If an error code is not generated
and the problem still exists, go to Procedure 5.

Table 2- 1 HDD Error Code and Status

Code Status

1

Get Parameter Fail !
2 Read Old Data Error
3

Write Pattern Error
4 Read Back Data Error
5
6

Data Compare Error

Restore Data Erro
7 Read Verify Error

9 Seek Error

10

Disk Controller Self Test Failed

11 Disk Controller Test unexpected interrupt Failed
12

Disk Controller action Test Failed

13 Disk dos not support SMART
14

Disk read attribute threshold erro

15

Disk read attribute value error

16 Disk SMART attribute value error

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2 Troubleshooting 2.5 2.5-inch HDD

Procedure 5 Connector Check and Replacement Check

The HDD or system board may be faulty. Disassemble the computer following the steps
described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connectors have been firmly connected to the

HDD, system board and CPU.

HDD

System board

CPU

If any connector is loose or off, reconnect it firmly and return to Procedure 1.
If there is still an error, perform Check 2.

Check 2 The HDD may be damaged. Replace it with a new one following the

disassembling instructions in Chapter 4. If the problem persists, perform
Check 3.

Check 3 The System board may be damaged. Replace it with a new one following

the disassembling instructions in Chapter 4. If the problem persists,
perform Check 4.

Check 4 The CPU may be damaged. Replace it with a new one following the

disassembling instructions in Chapter 4.

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2.6 Keyboard 2 Troubleshooting

2.6 Keyboard

To check if the computer’s keyboard is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check
Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Keyboard test available as part of the maintenance test program. See Chapter 3
for information on how to perform the test.
If an error is detected in the test, go to Procedure 2. If no error is detected, the keyboard
itself is normal.

Procedure 2 Connector Check and Replacement Check

The keyboard or system board may be disconnected or faulty. Disassemble the computer
following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the keyboard cable has been firmly connected to the system

board.

Keyboard

System board

CPU

If the cable is loose or off, reconnect it firmly and return to Procedure 1.

If there is still an error, perform Check 2.

Check 2 The keyboard may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the problem persists, perform Check 3.

Check 3 The System board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the keyboard is still not functioning properly,
perform Check 4.

Check 4 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 5.

Check 5 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual 2-15

2 Troubleshooting 2.7 Display

2.7 Display

To check if the computer’s display is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 External Monitor Check
Procedure 2 Test Program Check
Procedure 3 Connector Check and Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer's external monitor port, then boot the computer.
The computer automatically detects the external monitor even if resume mode is enabled.
If the external monitor works correctly, the internal LCD, LCD/FL cable, or FL may be
faulty. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, the system
board may be faulty. Go to Procedure 2.

Procedure 2 Test Program Check

Insert the diagnostics bootable CD in the computer's CD ROM, turn on the computer and run
the test. See Chapter 3 for information on how to perform the test.
If an error is detected in the test, go to Procedure 3. If no error is detected, the display itself
is normal.

Procedure 3 Connector Check and Replacement Check

The display unit has an LCD module, Fluorescent lamp (FL), panel close switch and FL
inverter board. Any of the components or their connections may be defective. Disassemble
the computer following the steps described in Chapter 4, then perform the following checks:
(1) If the FL does not light, perform Check 1.
(2) If characters or graphics are not displayed normally, perform Check 5.
(3) If the FL remains lit when the display is closed, the panel close switch may be

defective. Perform Check 8.

Check 1 Make sure the following cables have been firmly connected to the system

board and FL inverter board.

FL

FL inverter board

System board

HV cable LCD/FL cable

CPU

If any of the cables is loose or off, reconnect it firmly and return to

Procedure 3. If there is still an error, perform Check 2.

Check 2 The LCD/FL cable may be faulty. Replace it with a new one and return to

Procedure 3. If there is still an error, perform Check 3.

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2.7 Display 2 Troubleshooting

Check 3 The FL may be faulty. Replace it with a new one and return to Procedure

3. If there is still an error, perform Check 4.

Check 4 The FL inverter board may be faulty. Replace it with a new one and

return to Procedure 3. If there is still an error, perform Check 5.

Check 5 Make sure the LCD/FL cable has been firmly connected to the system

board and LCD module.

FL inverter board

System board

LCD/FL cable

CPU

If the cable is loose or off, reconnect it firmly and return to Procedure 3.

If there is still an error, perform Check 6.

Check 6 The LCD/FL inverter cable may be faulty. Replace it with a new one and

return to Procedure 3. If there is still an error, perform Check 7.

Check 7 The LCD module may be faulty. Replace it with a new one and return to

Procedure 3. If there is still an error, perform Check 8.

Check 8 The System board may be faulty. Replace it with a new one. If there is

still an error, perform Check 9.

Check 9 The CPU may be faulty. Replace it with a new one following the

instructions in Chapter 4.

Check 10 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 10.

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2 Troubleshooting 2.8 ODD Drive

2.8 ODD (Optical Disk Drive)

To check if the internal ODD drive is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 ODD Cleaning Check
Procedure 2 Test Program Check
Procedure 3 Connector Check and Replacement Check

Procedure 1 ODD Cleaning Check

1. Turn off the power to the computer.

2. Open the ODD tray by inserting a slender object such as a straightened paper clip into

the eject hole. The object must be long enough to activate the eject mechanism.

3. Clean the laser pickup lens with a lens cleaner. Apply the cleaner to a cloth and wipe

the lens.

4. If the ODD drive still does not function properly after cleaning, go to Procedure 2.

Procedure 2 Test Program Check

Execute the ODD drive test program available as part of the maintenance test program. Insert
the diagnostics CD in the computer's CD, turn on the computer and run the test. Then insert a
test ODD (Toshiba-EMI DVD-ROM TEST DISK TSD-1) into the ODD drive. See Chapter 3
for information on how to perform the test.
If any error is detected by the test, go to Procedure 3.

Procedure 3 Connector Check and Replacement Check

The ODD drive is connected to the system board by the connector. The connector may be
disconnected from the system board or faulty. Disassemble the computer following the steps
described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connector has been firmly connected to the ODD

drive and the system board.

ODD

Drive

Attachment case

If the connector is loose or off, reconnect it firmly and return to Procedure 2.
If there is still an error, perform Check 2.
Check 2 The connector may be faulty. Replace the connector with a new one

following the steps in Chapter 4. If the ODD drive is still not functioning
properly, perform Check 3.

Connector

System board

CPU

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2.8 ODD Drive 2 Troubleshooting

Check 3 The ODD drive may be faulty. Replace the ODD drive with a new one

following the steps in Chapter 4. If the ODD drive is still not functioning
properly, perform Check 4.

Check 4 The system board may be faulty. Replace it with new one following the

instructions in Chapter 4. If the ODD drive is still not functioning
properly, perform Check 5.

Check 5 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 6.

Check 6 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 3.

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2 Troubleshooting 2.9 LAN

2.9 LAN

To check if the computer’s LAN is defective or malfunctioning, follow the troubleshooting
procedures below as instructed.

Procedure 1 Test Program Check
Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the LAN check program available as part of the maintenance test program. This
program will check the LAN. Insert the Bootable CD into the CD. Turn on the computer
and run the check program. See Chapter 3 for information on how to perform the check.
If any abnormal is detected by the check, go to Procedure 2

Procedure 2 Connector Check and Replacement Check

The LAN connector (RJ45) is mounted on the system board. If the LAN malfunctions, the
system board or CPU might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 The system board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the LAN is still not functioning properly,
perform Check 2.

Check 2 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 3.

Check 3 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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Error! Reference source not found.Error! Reference source not found. Audio Test 2

Troubleshooting

2.10 Audio Test

To check if the computer’s Speaker is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check
Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Audio test available as part of the maintenance test program. See Chapter 3 for
information on how to perform the test.
If an error is detected in the test, go to Procedure 2. If no error is detected, the Audio itself is
normal.

Procedure 2 Connector Check and Replacement Check

The Audio or system board may be disconnected or faulty. Disassemble the computer
following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the Speaker cable has been firmly connected to the system board.

Speaker

If the cable is loose or off, reconnect it firmly and return to Procedure 1. If

there is still an error, perform Check 2.

Check 2 The Speaker may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the problem persists, perform Check 3.

Check 3 The System board may be faulty. Replace it with a new one following the

instructions in Chapter 4. If the Audio is still not functioning properly,
perform Check 4.

Check 4 The memory may be defective. Replace the memory module with a new one

following the steps described in Chapter 4. If the problem persists, perform
Check 5.

Check 5 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

System board

CPU

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2 Troubleshooting 2.11 Cooling Module

2.11 Cooling Module

To check if the computer’s cooling module is defective or malfunctioning, follow the
troubleshooting procedures below as instructed.

Procedure 1 Test Program Check
Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check

Execute the Fan On/off test program available as part of the maintenance test program. This
test program checks the cooling module. Insert the diagnostics bootable CD in the
computer's CD, turn on the computer and run the test. See Chapter 3 for information on how
to perform the test.
If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The cooling module is connected to the system board. If the cooling module malfunctions,
there may be a bad connection between the cooling module and the system board or either
might be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:

Check 1 Make sure the cooling module has been firmly connected to the connector

on the system board. Also make sure that the tape is not stuck to any part
of the fan and that the fan is free of foreign matter.

Cooling module

System board

CPU

If the connector is disconnected, connect it firmly to the system board and
return to Procedure 1. If the tape is stuck to any part of the fan, stick it back
to the specified point. If a foreign matter is found in the fan, remove it and
then return to Procedure 1. If there is still an error, perform Check 2.

Check 2 The cooling module may be faulty. Replace it with a new one following the

steps in Chapter 4. If the cooling module is still not functioning properly,
perform Check 3.

Check 3 The memory may be defective. Replace the memory module with a new

one following the steps described in Chapter 4. If the problem persists,
perform Check 4.

Check 4 The CPU may be faulty. Disassemble the computer following the steps

described in Chapter 4 and replace the CPU with a new one.

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2.11Cooling Module 2 Troubleshooting

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Chapter 3
Diagnostic Programs

3 Diagnostic Programs

Chapter 3 Contents

3.1 General.......................................................................................................................... 1

3.2 Quick Start .................................................................................................................... 3

3.2.1 Quick Test ............................................................................................... 3

3.2.2 Customization Test.................................................................................. 3

3.2.3 Keyboard Layout test .............................................................................. 7

3.2.4 Hotkey Test ............................................................................................. 8

3.2.5 Audio Play Test....................................................................................... 8

3.2.6 Audio Record Test................................................................................... 9

3.2.7 DMI Read................................................................................................ 9

3.2.8 DMI Write............................................................................................... 9

3.2.9 System Information............................................................................... 11

3.2.10 View Logs ............................................................................................. 12

3.2.11 Exit to Free DOS.................................................................................. 13

3.2.12 The Diagnostics Screen Explanation..................................................... 13

3.3 Options........................................................................................................................ 16

3.3.1 Overview ............................................................................................... 16

3.3.2 Batch Parameters Configuration ........................................................... 17

3.3.3 Item’s Parameters Configuration........................................................... 19

3.3.4 Load Batch Parameters.......................................................................... 20

3.3.5 Save Batch Parameters.......................................................................... 21

3.3.6 LOG Parameters Setting........................................................................ 22

3.3.7 Specify LOG Viewer............................................................................. 23

3.3.8 Display LOG File.................................................................................. 23

3.3.9 LOG Viewer.......................................................................................... 24

3.3.10 LOG File Sample................................................................................... 25

3.4 Subtests ....................................................................................................................... 27

3.5 System Test................................................................................................................. 30

3.6 Memory Test............................................................................................................... 34

3.7 Storage ........................................................................................................................ 40

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3.8 Video........................................................................................................................... 44

3.9 Communication (COMM) .......................................................................................... 54

3.10 Peripheral .................................................................................................................... 55

3.11 Error Codes and description........................................................................................ 57

3.12 Quick Test Item List .................................................................................................. 62i

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3.1 General 3 Diagnostic Programs

3.1 General

This chapter explains the diagnostic programs which tests and diagnoses the functions of the
hardware components of this computer. The diagnostic programs can be classified into two
types: OPTION and DIAGNOSTIC TEST.

NOTE 1: This Diagnostic supports

phoenix10S

NOTE 2: Before running a test, be sure to:

1. Check that all the cables are connected securely.

2. Exit the application that is currently running and close Windows.

The OPTION includes the following functions:

 Select All Items
 Test All Items
 Edit Batch Parameters
 Load Batch Parameters
 Save Batch Parameters
 Log Parameters
 Specify Log Viewer
 Display Error Log File
 DOS Shell
 Exit to Free-DOS

The DIAGNOSTIC TEST Devices include the following tests:

 System Test
 Memory Test
 Storage Test
 Video Test
 Communication Test
 Peripheral Test
 Keyboard Layout Test
 Hot Key Test
 Audio Play Test
 Audio Record Test
 DMI Read
 DMI Write
 System Information

Before running the diagnostic programs, get the following tools prepared:

 A Service Diagnostic BOOT CD

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3 Diagnostic Programs 3.1 General

 A Formatted FLOPPY DISK
 A Test Media CD (A-BEX TEST CD-ROM TCDR-702)(for CD-ROM test)
 A Test Media DVD (Toshiba-EMI DVD-ROM TEST DISK TSD-1)
 An External Monitor (for DISPLAY test)
 A CD-ROM Driver (for CD-ROM test)
 Audio Line for audio record test
 A Data CD (for CD-ROM test)

The following chapters describe all the test details. The test items could be selected from the
DIAGNOSTIC TEST menu.

Note:

When booting up the unit for the first time, the system will automatically select the location
of the result log file. If a USB floppy drive is connected, and there is an unprotected floppy
diskette with more then 50KB spare space in the drive, system will save all log files into the
root directory the diskette; otherwise, system will save all log files in the root directory of
RAM disk.

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3.2 Quick Start 3 Diagnostic Programs

3.2 Quick Start

When the system is booting from Service Diagnostic CD, the following screen will be displayed:

Please select a test item or select 0 to exit to Free-DOS:

3.2.1 Quick Test

When this item is selected, the system will run the configured test items and generate a test
report automatically.

When the test is completed, a file named Quick.log would be saved in the defined location.
When Quick.log is being created, meanwhile, a file named quick.log has already existed, the

system will automatically rename Quick.log to Quick.old for the backup purpose of the log file.
For the detail of test item, please refer to Quick Test Item List

.

3.2.2 Customization Test

When this item is selected, the system will run the diagnostic programs according to the
procedures you defined. When the test is completed, a file named Custom.log will be saved in
the defined location. Please see the following example-- Mouse test.

1. Use arrow key to select ‘TouchPad’ item on ‘Peripheral’ in the menu, then press Space

key to select it. (When it is being selected, there is a X marked in the

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3 Diagnostic Programs 3.2 Quick Start

Select ‘Test Mouse’ or press F8 to run the test. The prompt information would be
displayed in the screen as below. This test item needs user to verify whether the mouse
works normally.

The test result will be displayed in the following screen:

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3.2 Quick Start 3 Diagnostic Programs

Here is another method to run the test: Highlight a test item by using arrow keys, then,
press Enter to start. If there are parameters provided, user should set parameters in the
parameter dialog window.

CPU Speed Test (Step by Step):

1. Select test item:

Select System—CPU—CPU Speed, then, press the Enter key.

2. Parameters Setting

Choose the OK button after you set the proper parameters in the following window.

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3 Diagnostic Programs 3.2 Quick Start

3. Test Result

System will automatically run and display the test result as follows:

Following is the comparison report of the two testing methods mentioned above:

1) Configuration and Running
As to the method used in Mouse test, the user is required to select test items by pressing

Space key and set the parameters artificially, (See 3.3.3 Item’s Parameters
Configuration) Then press F8 to start the test. User should configure each parameter in
advance; otherwise the default parameters would be used. Using this method, user is
allowed to select more than one test item at one time.

2) Running the current test item

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3.2 Quick Start 3 Diagnostic Programs

As to the method adopted in CPU Speed test, user should highlight the test item and
press Enter to start testing. And the user has to setup the parameters every time before
running the test. Using this method, only one test item would be tested at one time.

3.2.3 Keyboard Layout test

The test purpose is to check whether 29 kinds of keyboards run well during the test

procedure. When users choose the item, the names of these countries will be displayed on
the screen for user choice. User press any index of token in ASCII, and the program will
test the kind of keymap of the country.

The test screen would be shown as below:

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3 Diagnostic Programs 3.2 Quick Start

It requires user to press the key and check whether the key in the screen changes
color or not. User can terminate test by typing ‘END’. When testing the ‘Fn’ key, it
must press the ‘Esc’ key at the same time.

When the user has checked all the keys and all the keys in the screen have changed
color, the diagnostics program would automatically end the test and report the pass
information.

If keyboard test fails, program will terminate the test and report the fail information
when it is time to timeout.

The test will end when all keys are pressed or test time is out after 100 seconds.

3.2.4 Hotkey Test

Check whether Hotkey run well. Hotkey test mainly functional keys, for example: IE
Key Audio play etc. The methods of testing hotkey are different from keyboard tests
sometimes depending on the specific type of notebooks, and this explains why some
types of notebooks can be tested together with keyboard while others cannot. Press E+
+N+D to quit the test.

3.2.5 Audio Play Test

Check whether the system could playback audio normally. When the test is completed, a
file named Audio_P.log will be saved in the defined location.

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3.2 Quick Start 3 Diagnostic Programs

3.2.6 Audio Record Test

Check whether the system could record the sound normally. If there is no error during
the whole test, Pass; otherwise Fail. The test will repeat for four times. When the test is
completed, a file named autest.log will be saved in the defined location.

3.2.7 DMI Read

Read the information from the system’s SMBIOS and display it in the screen as follows:

User can press any key to exit the program.

3.2.8 DMI Write

In addition to reading the DMI information, DMI Write also permits attributes editing
and updating: Manufacture, Product Name, Version, Serial Number, and OEM Part
Number, etc. The following screen will be displayed:

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3 Diagnostic Programs 3.2 Quick Start

In this screen, all lines which attribute could be edited and updated. The 1st line (the font
in yellow with blue background) shows the attribute’s value that is read from the current
system and the 2nd line (the font in red with turquoise background) shows the same value
as that in the 1st line before user’s editing ent edition and continue editing the next
attribute.. User can modify the attribute’s value in the 2nd line and press Enter to confirm
the curr

During the editing, user could press F2 to confirm the DMI attribute update or press F4
to ignore the modification. Press ESC to exit the program of DMI Write.

The confirmation screen is as below:

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3.2 Quick Start 3 Diagnostic Programs

NOTE: Setup All of DMI Information in Type is Max 32 Digital

The attributes that have been modified would be marked in red; otherwise in yellow.
User could press F2 to save the changes, or press F4 to ignore and exit the current
program.

3.2.9 System Information

This function is used to read the system information. When the test is completed, a file
named System.log will be saved in the defined location. During the reading process, the
following screen will be displayed to indicate that the progress is in detection:

On the left column of the above screen, the detected hardware components are listed. The
corresponding information of the detected hardware components is displayed on the right
of the screen. It displays the current running status information of the check program.
The name of the program is marked on the top of the screen. At the bottom, the function
keys are listed for user operation. During the detection, keyboard operation is invalid.

When the detection is finished, the hardware components information will be displayed
as follows:

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3 Diagnostic Programs 3.2 Quick Start

User can use function keys listed on the bottom of the screen to display the configuration
of the component or exit the current program. On the left column, the components
information is listed and user can use arrow keys or PgUp/PgDn to view the list and
highlight the chosen component. On the right column, the configuration information of
the highlighted component is listed. Press ESC to exit this program.

3.2.10 View Logs

User can enter one choice to view a log file in the screen as follows.

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3.2 Quick Start 3 Diagnostic Programs

3.2.11 Exit to Free DOS

Select this item to exit to Free DOS.

3.2.12 The Diagnostics Screen Explanation

Below is an example of running a test item. It includes the following parts: Diagnostics
Windows, Test Status Area, Progress Bar, Error List, Test Item’s Title, Status Bar and
Message Box.

1. Diagnostics Windows

When a test item is running, a Diagnostics Windows is displayed in full screen. It consists of
the following parts: Title Bar, Test Running Status and Report Panel, Status Bar. There
would prompt a message box called USER BREAK in the central of the window whether
user press ESC to interrupt the test.

2. Test Running Status and Report Panel
Test Running Status and Report Panel are located on the middle of Diagnostics Windows.

 Test item name, test process and test result are displayed in the left;
 Test status and result are displayed in the upper right corner of the screen. It displays the

test status of the current test item – TEST (in testing), PASS (test finished and its result
is passed), FAIL (test finished and its result is failed) and SKIP (test skipped).

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3 Diagnostic Programs 3.2 Quick Start

 The error list of each test module is displayed at the lower right corner of the screen. It

would display the total error quantity found in the test, the most recent five error codes
and description would be shown here. Detailed error report could be viewed with
Logview.exe.

 When pressing ESC key during the test process, a User Break Windows will be popped

up for the user to select.

3. USER BREAK

Pressing ESC key to interrupt the test, USER BREAK message box would be prompted out
in the central of Diagnostics Window for the user to select the following actions:

 CONTINUE---- Continue the test;
 SKIP---- Stop the sub-item of current test item to go to the next item’s test;
 ABORT----Stop the current test item to test the next module.
 ABORT ALL---- Stop all the selected test items. User could use the hot key Ctrl+D to

achieve the same operation. When the user calls ABORT ALL, the following message
box will prompt for his selecting.

4. Title Bar:

Title Bar located at the top of the window, it includes information as follows:

 Program Name and Its Version: Service Diagnostic Ver1.10;
 Test Module Name: Label the name and version of the test module. For example, in the

above screen, the name of the test module is ‘Memory Tester Build Date 2007.02.09’.

 Status Bar: Located at the bottom of the screen as follows:

The status bar is used to indicate the current script setting and test status. It consists of two
lines that includes the information as follows:

 Test Mode: TIMEBOUND or LOOPBOUND, e.g. LOOPBOUND in the above screen;

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3.2 Quick Start 3 Diagnostic Programs

 Script File Name: Script file name, e.g. ‘Custom.INI’ in the above screen;

 Current Time(C. TIME): Current system time, e.g. ‘C.TIME:2008-02-16 00:42:40’ in

the above screen;

 Test Time Remaining (LEFT): In TIMEBOUND mode, it would display the remaining

test time at the same location as Current TIME (C. TIME) in the above screen;

 Current Loop Count: In LOOPBOUND mode, it will display the total LOOP number

planning to execute and the current LOOP number have been finished, e.g. ‘COUNT:
01/01’ in the above screen;

 CPU Temperature: Detect the temperature in the current CPU, e.g. ‘CPU: 56C’ in the

above screen;

 Remaining Battery Capacity: Remaining Battery Capacity detected in the current

Battery, e.g. ‘BAT: 46%’;

 Test Order: Define the test sequence. There is two sequence modes: Sequential Test

Mode and Random Test Mode. The default mode is Sequential Test Mode, it would
displays ‘ORDER: SEQ’ as in the above screen;

 LOG File Name: Display the file name of the test log, e.g. Custom.Log in the above

screen;

 Start Test Time (S.TIME): Display the test start time for the current test item or the test

script, e.g. ‘S.TIME: 2008-02-16 00:42:40’ in the above screen;

 Break On Error: Display ‘HALT’ as shown in the above screen when ‘Break On Error’

is enabled;

 Wait On Error: Display ‘WAIT’ as shown in the above screen when ‘Wait On Error’ is

enabled;

 Pause Enable: Display ‘PAUSE’ when “Pause Enable” is enabled;
 Manual Interrupt Method: Display ‘Esc: Break’ to tell the user how to manually

interrupt the test process.

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3 Diagnostic Programs 3.3Option

3.3 Options

3.3.1 Overview

In Service Diagnostics, with the Options menu user can configure the batch
parameters, test item’s parameters and those parameters created by the LOG file.

Options Menu Notes:

• Select All/None Items

Switch between selecting all test items and selecting none. The hot key is F6.

• Test Selected Items

Execute all selected test items in this editor. The hot key is F8.
If “Interactive” option in batch parameters has not been selected, a warning

message would be shown as below:

• Edit Batch Parameters

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3.3 Option 3 Diagnostic Programs

Configure batch parameters and all the test item’s parameters.

• Load Batch Parameters

Upload all the test items and the parameters to the *.ini file.

• Save Batch Parameters

Save all the parameters and the test items that are configured in the editor to a
specified file.

• Log Parameters

Configure LOG parameters.

• Specify LOG Viewer

Specify the viewer for the LOG file.

• Display Error Log File

Load the LOG file viewer specified in the Specify Log Viewer to view the LOG
file.

• DOS Shell

Enter the DOS Shell and execute the DOS programs. You can also exit to the
Service Diagnostics Editor by the command of EXIT.

• Exit to DOS

Exit the Service Diagnostics Editor and back to DOS.

3.3.2 Batch Parameters Configuration

The batch parameters configuration screen can be accessed through Service
Diagnostics/OPTIONS -> EDIT BATCH PARAMETERS -> BATCH
PARAMETERS:

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3 Diagnostic Programs 3.3Option

• Test Order

Specify the order of the test items. Choose 'Sequence' to adopt the sequential
mode; choose 'Random' to run the test items in random sequence.

• Test Options

Choose one of the following options:

9 Wait On Error

Wait for further confirmation while an error occurs.

9 Break On Error

Stop the test when a test item fails.

9 Pause Enable

Pause at the end of each test items and wait for the user to response with the test

items that requires the user to assist the test processes, such as the keystroke test.

9 Interactive

If the item is enabled during the test, the test items that need user to response can
run normally, such as Mouse test; If it is disabled, those test items will report
FAIL.

When the option here is enabled, it would affect all the test items while the same
option in “Item Parameters Configuration” only affect that test item.

9 Monitor Battery Life

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3.3 Option 3 Diagnostic Programs

Monitor the remaining battery capacity (percent).

9 Monitor CPU Thermal

Monitor the CPU temperature.

• Test Mode

9 LOOPBOUND

The chosen test items will run repeatedly according to the times specified in the
'Number of Loops'.

9 TIMEBOUND

The chosen test items will run for an extent time specified in 'Time Limit Hrs' and
'Time Limit Min'.

• Time Limit Hrs

Specify the hours whether 'TIMEBOUND' is chosen under the batch mode.

• Time Limit Min

Specify the minutes whether 'TIMEBOUND' is chosen under the batch mode.

• Number Of Loops

Specify the repeating times when 'Loop Bound' is chosen under the batch mode.

3.3.3 Item’s Parameters Configuration

The test items’ parameters configuration screen can be accessed through Service
Diagnostics/Options -> Edit Batch Parameters -> Item’s Parameters-> System­>CPU-> Basic Functionality:

•

Repeat count

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3 Diagnostic Programs 3.3Option

Repeat times of the test item.

• Interactive

If the item is enabled during the test, the test items that need user to response can
run normally, such as PS2 Mouse test; If it is disabled, those test items will
report FAIL.

Whether the option here is enabled, it only affects the current test item.

• Parameters

For the test items with specific parameters, this option will call the related
configuration screens. Otherwise, the program will show the following dialogue
window:

Parameters for the specific test items:

Some test items (Memory, HDD, e g...) have their individual parameters, which
can be configured in their parameters setting window.

3.3.4 Load Batch Parameters

Batch parameter is saved in the script file whose extension name is INI (*.INI).
Below is the screen shot of “Load Batch Parameters”.

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3.3 Option 3 Diagnostic Programs

In this window, you can specify the .INI files that you wanted to be edited or
modified.

3.3.5 Save Batch Parameters

Here you can save the edited or modified content to the batch parameters files.

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3 Diagnostic Programs 3.3Option

3.3.6 LOG Parameters Setting

You can access the Log Parameters screen through Service Diagnostics\Options ­Generate Report.

•

Report Destination

If selecting 'NONE', no log file will be generated; if selecting 'FILE', a log file with
the name specified in 'Log File Name' will be generated.

• Log Options

9 Log Errors

If selecting this parameter, errors will be recorded when the test fails.

9 Log Test Activities

If selecting this parameter, the subtest results will be recorded.

9 Log Test Start Time

If selecting this parameter, the start time of the test will be recorded.

9 Log Test End Time

If selecting this parameter, the end time of the test will be recorded.

9 Log Errors Only

If selecting this parameter, errors will be recorded only when the test fails.

9 Log Errors Only with Time

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3.3 Option 3 Diagnostic Programs

If selecting this parameter, errors and time will be recorded only when the test
fails.

9 Append to Old Log File

If selecting this parameter, the new log will be added to the old one.

9 Log Device Info on Fail

If selecting this parameter, details of the failed test will be recorded.

• Log file Name

Specify the Log file name. You can input the detail path of the file. System will
show the detail path of the file.

3.3.7 Specify LOG Viewer

You can specify the Log file viewer in the Specify Log Viewer screen.

The default viewing program of Service Diagnostics is LogView.exe.

3.3.8 Display LOG File

You can specify the Log file for viewing in the Display Error Log File screen.

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3 Diagnostic Programs 3.3Option

In this screen, you can specify a Log file and view it with the viewer designated in
Specify LOG Viewer.

3.3.9 LOG Viewer

Service Diagnostic Log viewer:

•

↑, ↓

Scroll a line backward or forward on the screen.

• Page Up, Page Down

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3.3 Option 3 Diagnostic Programs

Scroll a page backward or forward on the screen.

• Esc

Exit the Log viewer.

• F1

Display the Help information about the Log viewer operations and the
functional keys.

• Ctrl+Home

Go to the start of the log file.

• Ctrl+End

Go to the end of the log file.

• Ctrl+F3

Prompt the search dialogue for the user to input the string to be looked for
and specify the searching method.

• F3

Find the next corresponding strings given.

3.3.10 LOG File Sample

Log file is a test result file, which records the following information: Test module name,
Test item name, Start/End time and the test result (including PASS, FAIL, SKIP and
ABORT). When a failure is found, both the error code and the error information were
recorded.

In the Log file, we use Test Items as the test item name, which could not be modified in
the whole time. And we use the Internal Name as name in the program’s UI, which
corresponds to the test item name and could be modified according to the user’s favorite.

The following section is a sample of log file:

DIAG REPORT

<Module Name>: Service Diagnostic Ver 1.00 ... Memory Tester Build Date 2006.01.10

[Walk High]
Begin Time: Wed Jul 05 10:45:36 2006

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3 Diagnostic Programs 3.3Option

Base Memory Test : PASS
Extended Memory Test : PASS
End Time: Wed Jul 05 10:47:51 2006

<Module Name>: Service Diagnostic Ver 1.00 ... Mouse Test Build Date 2006.01.10

[MSTPad]
Begin Time: Wed Jul 05 10:48:54 2006

Touch Pad Test : FAIL
ITEM TEST FAIL
Function ID :502
Error Code :50202
Error Message :Touch Pad Test Fail
End Time: Wed Jul 05 10:49:16 2006

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3.4 Subtests 3 Diagnostic Programs

3.4 Subtests

Test

Group

System 01 CPU 01 Basic Functionality Test [CPUBasicFun]
02 CPU Speed [CPUSpeed]

03

04 CPU Information [CPUInformation]
05 CPU Protected Mode [Protect]

02 Board 01 DMA Controller [DMACtrl]
02 Interval Timer [Timer]
03 Clock / Calendar [RealClock]
04 PCI System [PCI]
05 Plug and Play [PnP]
06 ACPI Test [ACPI]
03 FAN 01 CPU Fan Speed Test [FANSpeed]

Sub

Item

ID

Subtest

Test

ID

Coprocessor
NPU Basic Functions
NPU Interrupt

MMX [MMX]

06

Test items Internal Name

Coprocessor
[NPUFun]
[NPUInterrupt]

Memory 01 BIOS ROM [BIOSROM]
02
03 Pattern 01 Bit Stuck High Test [BSHigh]
02 Bit Stuck Low Test [BSLow]
03 Checker Board Test [ChkBd]
04 CAS Line Test [CASLine]
05 Incremental Test [Incrment]
06 Decremental Test [Decrment]
07 Incremental Decremental Test [Idcrment]
04 Extended Pattern 01 Write/Read Cycle Test [XWRCycle]
02 Read Cycle Test [XRCycle]
05 Walking 1's Test [WalkHigh]
06 Walking 0's Test [WalkLow]
07 Address Test [Address]
08 Refresh Test [Refresh]
09 Cache Memory [CacheOne]
10 Random Memory 01 Randomize Test [Random]

Parity

[Parity]

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3 Diagnostic Programs 3.4 Subtests

02 Random Increment Read/Write [RandIncr]
11 Data Bus Test [DataBus]

12

Memory Speed
Test

Storage 01 HDD 01 Sequential/Random R/W [SeqRdRW1]
02 Sequential/Random Seek [Seek1]
03 Performance [Perform1]
04 Controller Check [Controller1]
05 Diagnostic Read/Write [DiagRW1]
06 SMART Test [SMART1]

[MemSpeed]

02

ODD

01 Controller Test [CDRWController]

02 Data Transfer Rate [CDRWTransRate]
03 Data CD Butterfly Seek [CDRWButterfly]
04 Data CD Random Seek [CDRWSeek]
05 Data CD Sequence Seek [CDRWSFSeek]
06 Tray Eject Test [CDRWTray]
Video 01 Text Mode 01 Character Test [CharTest]
02 Text Attribute [Attribut]
03 Text Page Selection [PageSel]
04 Text Color [Color]
05 80*25 Text Mode [Text Mode]

02

640*480 VGA
Mode

[VGAMode]

640X480 Video Modes

03

VESA Video
Modes

VESA 640x480x256 Mode
VESA 640x480x32K Mode

01

VESA 640x480x64K Mode
VESA 640x480x16K Mode

[V640480_15]
[V640480_16]
[V640480_24]
[V640480_32]

VESA 640x480x32bit Mode
800X600 Video Modes

VESA 800x600x256 Mode
VESA 800x600x64K Mode

02

VESA 800x600x32K Mode
VESA 800x600x16K Mode

[V800600_15]
[V800600_16]
[V800600_24]
[V800600_32]

VESA 800x600x32bit Mode
1024X768 Video Modes

03

VESA 1024x768x256 Mode
VESA 1024x768x64K Mode

[V1024768_15]
[V1024768_16]
[V1024768_24]

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3.4 Subtests 3 Diagnostic Programs

VESA 1024x768x32K Mode
VESA 1024x768x16K Mode
VESA 1024x768x32bit Mode

1280X800 Video Modes
VESA 1280x800x256 Mode

04
05 AGP Test [AGP]

06 LCD Panel Test [LCDPanel]
07 Register Test [Register]
08 Color Purity Test [ColPurity]
09 Direct Color Test [DirectColor]

10

11
COMM 01 LAN Card 01 Device ID Detection [DeviceID]

VESA Video
Memory

DAC/Palette
Address

Bitblt Engine
Test

VESA 1280x800x64K Mode

04

VESA 1280x800x32K Mode
VESA 1280x800x16K Mode
VESA 1280x800x32bit Mode

[VESAMEM]

[DACPalAddr]

[Bitblt]

[V1024768_32]

[V1280800_15]
[V1280800_16]
[V1280800_24]
[V1280800_32]

02 Vendor ID Detection [VendorID]
03 Mac Address Detection [MAC Address]
Peripheral 01 Keyboard 01 Keyboard Data Line [KBDataLn]
02 Keyboard Clock Line [KBClokLn]
02 Mouse 01 TouchPad [MSTpad]
03 Led 01 Device Led [KBLED]

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3 Diagnostic Programs 3.5 System Test

3.5 System Test

Move arrow keys and press the Space key to select CPU test item from Service
Diagnostic menu, then highlight CPU and press the Enter to run this test item.

Subtest 01 CPU

1. Basic Functionality Test

This test item is to check whether the CPU works normally through math and
logic calculation, which means verifying the general registers, math registers
and logic registers.

2. CPU Speed

This test item is to detect the work frequency of the current CPU. User should
change the parameters setting in the following window before the test:

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CPU Speed Comparison--Whether you want to make a comparison of the
CPU speed with the value set in ‘Expected CPU Speed’, you should choose
‘Yes’; otherwise, ‘No’.

Expected CPU Speed--Specify the expected CPU Speed value you want
for further comparison.

Allowable Error Rate-- Specify the Allowable Error Rate value you want
for further comparison.

3. Coprocessor

9 NPU Basic Functions Test

This test item is to check whether the precision of the numeric processor in
the float calculation is up to the IEEE standards.

9 NPU Interrupt Test

This test item is to check whether NPU transfers the abnormal Interrupt
program correctly by forcing an abnormal float.

4. CPU Information

This test item is used for getting & showing CPU Information. It will be
displayed as follows:

5. CPU Protected Mode Test

This test item is to check whether CPU protected mode instruction works
normally.

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3 Diagnostic Programs 3.5 System Test

6. MMX

The test item is to confirm whether the CPU supports MMX instructions.

Subtest 02 Boards

1. DMA Controller

This test item is to check whether the DMA controller works normally.

2. Interval Timer

This test item is to check whether the Interval Timer (18.2Hz, 55ms) works
normally.

3. Clock/Calendar

This test item is to check whether the system clock/calendar works
normally.

4. PCI System

This test item is to check whether the bus number, device number and
function number in PCI bus are valid.

5. Plug and Play

This test item is to check:

1. Whether the current system supports Plug-n-Play;

2. Whether there is an ESCD (Extended System Configuration Data) in
the BIOS;

3. Whether there is PCI-to-ISA bridge in the system;

4. Whether there is PCI bus in the system.

6. ACPI Test

ACPI test includes two sub-items as below:
System Address Map Test: Check the correctness of ACPI system memory
map, and whether its mapping scope is within real memory.
ACPI Table Test: Check the correctness of ACPI relative configuration
tables in the current system.

Subtest 03 FAN Speed Test

1. CPU Fan Speed Test
This test item is to check whether the CPU fan currently used works

normally in the different speeds of stop, slow, middle and fast. Below is the

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