Toshiba EO1-33015 User Manual

TEC Thermal Printer

B-670/680-QQ SERIES

Owner’s Manual

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. (for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user's authority to operate the equipment.

"This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations."

"Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur de Canada."

(for CANADA only)

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION:

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this product meets the

ENERGY STAR

guidelines for energy efficiency.

-- Outline of the International ENERGY STAR® Office Equipment Program --

The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

ENERGY STAR is a U.S. registered mark.

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the symbol. (The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

EO1-33015

WARNING

Any other than the specified AC voltage is prohibited.

Prohibited

Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or electric shock.

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause the machines to malfunction.

Do not insert or drop metal, flammable or other foreign objects into the machines through the ventilation slits, as this may cause fire or electric shock.

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

Prohibited

Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock.

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause fire or electric shock.

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock.

Disconnect the plug.

If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

(i)

Disconnect the plug.

Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec- tric shock. In these cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your authorized TOSHIBA TEC representative for assistance.

Safety Summary

EO1-33015

Disconnect the plug.

Connect a grounding wire.

If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or electric shock could occur on improperly grounded equipment.

Disconnect the plug.

No disassembling.

When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock.

Do not remove covers, repair or modify the machine by yourself. You may be injured by high voltage, very hot parts or sharp edges inside the machine.

This indicates that there is the risk of personal Injury or damage to

CAUTION

objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions: * Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

• Utilize our maintenance services. After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

Page

1. INTRODUCTION ....................................................................................1- 1

1.1 APPLICABLE MODEL ...................................................................1- 1

1.2 ACCESSORIES .............................................................................1- 1

2. SPECIFICATIONS .................................................................................2- 1

2.1 PRINTER .......................................................................................2- 1

2.2 OPTIONS.......................................................................................2- 2

2.3 MEDIA............................................................................................2- 3

2.4 RIBBON .........................................................................................2- 3

3. OVERVIEW ............................................................................................3- 1

3.1 FRONT/REAR VIEW......................................................................3- 1

3.2 OPERATION PANEL .....................................................................3- 1

4. DIP SWITCH FUNCTIONS ....................................................................4- 1

EO1-33015

5. SET UP PROCEDURE...........................................................................5- 1

5.1 REQUIREMENTS FOR OPERATION ...........................................5- 1

5.2 SETTING UP THE PRINTER.........................................................5- 1

6. INSTALLING THE PRINTER .................................................................6- 1

6.1 CONNECTING THE POWER CORD AND CABLES.....................6- 1

6.2 HOLDER STAND INSTALLATION ................................................6- 1

7. LOADING THE RIBBON........................................................................7- 1

8. LOADING THE MEDIA ..........................................................................8- 1

9. INSERTING THE OPTIONAL FLASH MEMORY CARD.......................9- 1

10. INSERTING THE OPTIONAL PCMCIA CARD....................................10- 1

11. CARE/HANDLING OF THE MEDIA AND RIBBON.............................11- 1

12. GENERAL MAINTENANCE ................................................................12- 1

12.1 CLEANING...................................................................................12- 1

12.2 UNDER THE MEDIA GUIDES.....................................................12- 3

12.3 COVERS AND PANELS ..............................................................12- 3

12.4 REMOVING JAMMED MEDIA.....................................................12- 4

12.5 THRESHOLD SETTING ..............................................................12- 6

13. TROUBLESHOOTING .........................................................................13- 1

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

1.1 APPLICABLE MODEL

EO1-33015

1. INTRODUCTION

Thank you for choosing the TEC B-672/682 Series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dot/mm, 305 dot/inch) edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inch/sec.). Other standard features include an external media supply. Optional features include a strip mechanism and Cutter mechanism. This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

1.1 APPLICABLE MODEL

• B-672-QQ

• B-682-TS10-QQ

• B-682-TS10-QQ-US

Model name description

B - 6 7 2 - T S 1 0 - Q Q

Destination Code QQ-US: North America block, QQ: Except for QQ-US

Issue mode S: Batch

Thermal direct/Thermal transfer

Printer Type 7: Base Model, 8: Enhanced Model

1.2 ACCESSORIES

Owner's Manual

(EO1-33015)

Holder Shaft

Resolution T: 12 dot/mm (305 dpi)

Power Cord

Left/Right Side Holder Holder Base

Print Head Cleaner

(24089500013)

Media Holder

Thumbscrew

(M-4x6)

Quality control report

1-1

2. SPECIFICATIONS

2.1 PRINTER

EO1-33015

2.1 PRINTER

Model

Item

Supply voltage Universal (automatic switching)

85-138 V, 50/60 Hz 187-276 V, 50/60 Hz

Be sure to use a power cord which meets the standard. Power consumption 3.5 A, 260 W maximum (standby: 360 mA, 20 W maximum) Operating temperature 5˚C ~ 40˚C range Relative humidity 25% ~ 85%RH (no condensation) Print head Thermal print head 12 dots per mm (305 dots per inch) Printing methods Thermal direct or Thermal transfer Print speeds 76.2 mm/sec. (3 inch/sec.), 101.6 mm/sec. (4 inch/sec.),

203.2 mm/sec. (8 inch/sec.) Maximum print width 170.6 mm (6.72 inches) Dispensing modes Batch (Continuous), Strip (On-demand) and Cut modes

(Both cut and strip modes are available only when their respective modules

are fitted.) Message display 20 characters x 1 line Dimensions 437 mm (width) x 282 mm (depth) x 395 mm (height) Weight B-672: 25 kg (without media and ribbon)

B-682: 26 kg (without media and ribbon) Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits

EAN13, EAN13 + 2digits, EAN13 + 5 digits

UPC-E, UPC-E + 2 digits, UPC-E + 5 digits

UPC-A, UPC-A + 2 digits, UPC-A + 5 digits

MSI, ITF, NW-7, CODE39, CODE93, CODE128

EAN128, Industrial 2 to 5, Customer Bar Code, POSTNET, KIX CODE,

RM4SCC (ROYAL MAIL 4STATE CUTOMER CODE), Two-dimensional code Data Matrix, PDF417, QR Code, Maxi Code, Micro PDF417,

CP Code (B-672 only) Fonts Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),

Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),

OCR (2 types), Writable characters (40 types, 2-byte character is available:

B682 only), Outline font (B-672: 1 type, B-682: 4 types),

Price font (3 types: B-682 only) Rotations 0˚, 90˚, 180˚, 270˚ Standard interfaces Serial interface (RS-232C)

Parallel interface (Centronics)

Expansion I/O interface

Flash memory card interface (B-672 only) Optional interface PCMCIA interface (B-682 only)

B-672/682-QQ

∗

Data MatrixTM is a trademark of International Data Matrix, Inc. PDF417 is a trademark of Symbol Technologies, Inc.

2-1

2. SPECIFICATIONS

2.2 OPTION

EO1-33015

2.2 OPTION

Option Name Cutter module Strip module

D-RAM PC Board (B-672 only)

Flash memory card (B-672 only)

PCMCIA interface board (B-682 only)

Type B-4208-QM B-4908-H-QM

FMBC0067801

B-8700-PC-QM

Description A stop and cut swing cutter This module strips the label from the back-

ing paper with the take-up block and strip block.

A 2MB RAM upgrade which enhances the image handling capability of the printer.

A flash ROM card (1MB and 4MB) for storing logos, writable characters and formats.

This board enables the following PCMCIA cards to be used.

* LAN card: 3 COM EtherLink

III (recommended) * ATA card: Conforming to PC card ATA standard * Flash memory card: 4MB card (See Page 10-1.)

Source See NOTE 1. See NOTE 1.

See NOTE 2.

See NOTE 3.

See NOTE 1.

NOTES:1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head

Quarters.

2. Available from TOSHIBA TEC Parts Center.

3. When purchasing flash memory card locally, select one having the specifications described at page 9-1.

2-2

2. SPECIFICATIONS

EO1-33015

2.3 MEDIA

Stop position

Cut position

Label

I I

Reference coordinate

Refer to the following NOTE 2. Black Mark (on reverse side)

Stop position

Cut position

Feed direction

Fig. 2-1

Tag paper

Reference coordinate

Black Mark (on reverse side)

Tag paper

[Unit: mm]

Label dispensing mode

Item

Span of one label/tag

: Label length

: Width including backing paper

: Label width

: Gap length

: Black mark length (Tag paper)

: Effective print width

Effective print length

: Print speed up/slow down area

: Black mark length (Label)

Maximum effective length for on the fly isue

Outer roll diameter Thickness

Label

Tag

Label Tag

Standard Max. memory

Standard

Max. memory

Standard

Max. memory

B-672

B-682 B-672

B-682

B-672 B-682 B-672

Batch mode Strip mode

10.00 ~ 999.0 25.4 ~ 999.0

10.00 ~ 1709.0 25.4 ~ 1709.0

7.5 ~ 996.5 22.9 ~ 996.5

7.5 ~ 1707.0 22.9 ~ 1707.0 25.0 ~ 1703.0

84.0 ~ 175.0 (See NOTE 3.)

81.0 ~ 172.0

2.5 ~ 20.0 2.5 ~ 20.0 6.0 ~ 20.0

2.5 ~ 10.0

10.0 ~ 170.6

5.5 ~ 298.6

5.5 ~ 1705.0

5.5 ~ 981.3

8.0 ~ 298.6

20.9 ~ 298.6

20.9 ~ 1705.0

20.9 ~ 981.3

23.4 ~ 298.6

8.0 ~ 1705.0

8.0 ~ 981.3

23.4 ~ 981.3

1.0

Refer to the following NOTE 2.

149.3

852.0

490.6

Ø200 Max.

0.13 ~ 0.17

0.10 ~ 0.17

Cut mode

Label: 38 ~ 999.0

Tag: 25.4 ~ 999.0

Label: 38 ~ 1709.0 Tag: 25.4 ~ 1709.0

25.0 ~ 993.0

23.0 ~ 298.6

23.0 ~ 1705.0

23.0 ~ 981.3

23.4 ~ 298.6

23.4 ~ 1705.0

23.4 ~ 981.3

NOTES:

1. The media specification other than above are unchanged.

2. When marking black marks on label rolls, the following requirements must be satisfied. When the gap length is less than 4 mm:

The black mark length should be longer than the gap length.

When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

3. When the print speed is 8"/sec., the width including backing paper will be 84 to 150 mm. When the optional cutter module or strip module is used, the width including backing paper will be 101.6 to 175 mm.

4. If the label used is smaller than specified, the print head life may be shortened.

5. When issuing thermal labels at 8"/sec., the print stop position should be set to a minimum of 1 mm inside the label.

2.4 RIBBON

Type Spool type Width 115 mm ~ 185 mm

(See NOTE 5.) Length 300 m Outer diameter Ø72 mm (max.)

NOTES:

1. “On the fly issue” means that the printer can draw and print without stopping between labels.

2. To ensure print quality and print head life use

only TOSHIBA TEC specified media

and ribbons.

3. When using the cutter ensure that label length

plus inter label gap length

exceeds 35 mm. (i.e. label pitch should be greater than 35 mm.)

4. To avoid ribbon wrinkles use the ribbon which is wider than media by 5mm or more. However, too much difference in width between the two may cause wrinkles.

5. When the print speed is 8"/sec., the width will be 115 to 160 mm.

2-3

3. OVERVIEW

3.1 FRONT/REAR VIEW

Front View

Message Display (LCD)

Operation Panel

Rear View

Top Cover

Media Outlet

EO1-33015

3.1 FRONT/REAR VIEW

Head Lever

Right Side Cover

Power Switch

0: OFF 1: ON

[B-672]

Memory Card Slot

AC Power Inlet

3.2 OPERATION PANEL

POWER ON LINE ERROR

FEED RESTART PAUSE

Fig. 3-2

[B-682]

1 Serial Interface Connector (RS-232C) 2 Parallel Interface Connector (Centronics) 3 Expansion I/O Interface Connector

Fig. 3-1

MESSAGE DISPLAY (LCD)

When power is turned on and it is ready to print, “ON LINE” is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1) Flashes when communicating with a host computer.

2) On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ribbon ends or the printer does not operate correctly.

FEED Key

Feeds paper.

RESTART Key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 12-6)

PAUSE Key

Pauses printing. Message display shows “PAUSE” and an unprinted count. Used to set the threshold. (Refer to page 12-6)

PCMCIA Card Slot (2 slots)

3-1

4. DIP SWITCH FUNCTIONS

4. DIP SWITCH FUNCTIONS (B-672 only)

The DIP switches are located to the right of the Guide Wheel.

EO1-33015

4. DIP SWITCH FUNCTIONS

WARNING!

Turn the POWER OFF before switching the functions.

(1) DIP SW 2

.oNFFO/NONOITCNUF

FFOFFOSPB0042

NOFFOSPB0084

FFO NO SPB0069

NONOSPB00291

FFO tib1

NOstib2

FFO stib7

NOstib8

FFOtuohtiW

NO htiW

FFO NEVE

NODDO

FFOFFO

NO FFO

FFONO

NONO

)ATD(YSUB/YDAER

)STR(YSUB/YDAER

YSUB/YDAER+FFOX/NOX

Guide Wheel

).emitnorewopehttatuptuosiNOXoN(

).emitfforewopehttatuptuosiFFOXoN(

).emitnorewopehttatuptuosiNOXoN(

).emitfforewopehttatuptuosiFFOoN(

).emitnorewopehttatuptuosiNOX(

).emitfforewopehttatuptuosiFFOX(

DIPSW 2

OPEN

1 2 3 4 5 6 7 8

DIPSW 1

OPEN

1 2 3 4 5 6 7 8

deepsnoissimsnarT

Fig. 4-1

htgneltibpotS

htgnelataD

kcehcytiraP

PIDnehwevitceffe(kcehcytiraP

).NOottessi5#WS

).emitnorewopehttatuptuosiNOXoN(FFOX/NOX

).emitfforewopehttatuptuosiFFOXoN(

locotorpataD

).emitnorewopehttatuptuosiNOX(FFOX/NOX

).emitfforewopehttatuptuosiFFOX(

(2) DIP SW 1

.oNFFO/NONOITCNUF

234

FFO FFOottesebtsuM

FFO FFO FFO hsilgnE

NOFFOFFOnamreG

FFONOFFOhcnerF

NONOFFOhctuD

FFOFFONOhsinapS

NOFFONOesenapaJ

FFONONOnailatI

NONONOdesutoN

FFO tuohtiW

NOhtiW

FFO FFOottesebtsuM

FFO epytdexiF

NOepytelbavoM

FFO FFOottesebtsuM

egassem

rorreDCLyalpsidotegaugnaL

eussitucaretfadeefaidemotuA

)4-8egapeeS(

noitcelesrosnesaideM

NOTES: The Shaded settings are the factory default settings. "OFF" means "OPEN".

4-1

+ 23 hidden pages

Toshiba EO1-33015 User Manual

TABLE OF CONTENTS

Operation Panel