Toshiba DP5510, DP6510, DP8110 SERVICE HANDBOOK

SERVICE HANDBOOK

DIGITAL PLAIN PAPER COPIER

e-STUDIO550/650/810

(DP-5510/6510/8110)

File No.31110201

2002-06

TOSHIBA TEC CORPORATION

GENERAL PRECAUTIONS REGARDING THE INSTALLATION AND SERVICE FOR THE COPIER e-STUDIO550/650/810

The installation and service should be done by a qualified service technician.

1. Transportation/Installation

• When transporting/installing the copier, move it by the casters while lifting the stoppers. The copier is quite heavy and weighs appro ximately 200 kg (441 lb), therefore pay full attention when handling it.

• Be sure to use a dedicated outlet with AC 115V or 120V/20A (220V, 230V, 240V/10A) or more for its power source.

• The copier must be grounded for safety. Never ground it to a gas pipe or a water pipe.

• Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and direct sunlight.

• Also provide proper ventilation as the copier emits a slight amount of ozone.

• To insure adequate working space for the copying operation, keep a minimum clearance of 80 cm (32”) on the left, 80 cm (32”) on the right and 10 cm (4”) in the rear.

• The socket-outlet shall be installed near the copier and shall be easily accessible.

2. Service of Machines

• Basically, be sure to tur n the main switch off and unplug the power cord during service.

• Be sure not to touch high-temperature sections such as the exposure lamp, the fuser unit, the damp heater and their periphery.

• Be sure not to touch high-voltage sections such as the chargers, high-voltage transformer, exposure lamp control inverter, inverter for the LCD bac klight and pow er supply unit. Especially, the board of these components should not be touched since the electirc charge may remain in the condensers, etc. on them even after the power is turned OFF.

• Be sure not to touch rotating/operating sections such as gears, belts, pulleys, fan, etc.

• Be careful when removing the covers since there might be the parts with very sharp edges underneath.

• When servicing the machines with the main switch turned on, be sure not to touch live sections and rotating/operating sections. Avoid exposure to laser radiation.

• Use suitable measuring instruments and tools.

• Avoid exposure to laser radiation during servicing.

- Avoid direct exposure to the beam.

- Do not insert tools, par ts, etc. that are reflective into the path of the laser beam.

- Remove all watches, rings, bracelets, etc. that are reflective.

3. Main Service Parts for Safety

• The breaker , door switch, fuse, thermostat, thermofuse, thermistor, etc. are particularly important for safety. Be sure to handle/install them properly. If these parts are shorted circuit and/or made their functions out, they may burn down, for instance, and may result in fatal accidents. Do not allow a short circuit to occur. Do not use the parts not recommended by Toshiba TEC Corporation.

4. Cautionary Labels

• During servicing, be sure to check the rating plate and the cautionary labels such as “Unplug the power cord during service”, “Hot area”, “Laser warning label” etc. to see if there is any dir t on their surface and whether they are properly stuck to the copier.

5. Disposition of Consumable Parts, Packing Materials, Used batteries and RAM-ICs

• Regarding the recovery and disposal of the copier, supplies , consumable parts, packing materials, used batteries and RAM-ICs including litium batteries, it is recommended to follow the relevant local regulations or rules.

6. When parts are disassembled, reassembly is basically the reverse of disassembly unless otherwise noted in this manual or other related documents. Be careful not to reassemble small parts such as screws, washers, pins, E-rings, star washers in the wrong places.

7. Basically, the machine should not be operated with any parts removed or disassembled.

8. Precautions Against Static Electricity

• The PC board must be stored in an anti-electrostatic bag and handled carefully using a wrist-

band, because the ICs on it may become damaged due to static electricity.

Caution: Before using the wristband, pull out the power cord plug of the copier and

make sure that there are no uninsulated charged objects in the vicinity.

Caution : Dispose of used batteries and RAM-ICs including lithium batter-

ies according to this manual.

Attention : Se débarrasser de batteries et RAM-ICs usés y compris les batteries

en lithium selon ce manuel.

Vorsicht : Entsorgung des gebrauchten Batterien und R A M -ICs (inklusive

der Lithium-Batterie) nach diesem Handbuch.

1. SPECIFICATIONS / ACCESSORIES / OPTIONS / SUPPLIES

2. ERROR CODE AND SELFDIAGNOSIS

3. ADJUSTMENT

4. PREVENTIVE MAINTENANCE (PM)

5. TROUBLESHOOTING

6. UPDATING THE FIRMWARE

7. POWER SUPPLY UNIT

8. WIRE HARNESS CONNECTION DIAGRAMS

1. SPECIFICATIONS / ACCESSORIES / OPTIONS / SUPPLIES.................................................. 1-1

1. 1. Specifications ........................................................................................................................ 1-1

1. 2. Accessories........................................................................................................................... 1-5

1. 3. Options .................................................................................................................................. 1-6

1. 4. Supplies................................................................................................................................. 1-6

1. 5. System List ........................................................................................................................... 1-7

2. ERROR CODES AND SELF-DIA GNOSIS................................................................................... 2-1

2. 1. Error Codes............................................................................................................................ 2-1

2. 2. Self-diagnosis Modes............................................................................................................. 2-8

2. 2. 1. Input check (test mode 03) ....................................................................................... 2-10

2. 2. 2. Output check (test mode 03) .................................................................................... 2-16

2. 2. 3. T est print mode (04) .................................................................................................. 2-19

2. 2. 4. Adjustment mode (05)............................................................................................... 2-20

2. 2. 5. Setting mode (08) ..................................................................................................... 2-31

3. ADJUSTMENT............................................................................................................................ 3-1

3. 1. Hard Disk Formatting ............................................................................................................ 3-1

3. 2. Adjustment of Auto-toner Sensor ........................................................................................... 3-2

3. 3. Dimensional Adjustment of Copied Image.............................................................................. 3-4

3. 3. 1. Overview .................................................................................................................. 3-4

3. 3. 2. Paper alignment........................................................................................................ 3-6

3. 3. 3. Paper related adjustment .......................................................................................... 3- 7

3. 3. 4. Scanner related adjustment ..................................................................................... 3-12

3. 4. Image Quality Adjustment..................................................................................................... 3-19

3. 4. 1. Image density for copier .......................................................................................... 3-19

3. 4. 2. Sharpness adjustment for copier ............................................................................. 3-20

3. 4. 3. Gamma slope adjustment for copier ........................................................................ 3-20

3. 4. 4. Setting for range correction for copier ..................................................................... 3-21

3. 4. 5. Adjustment of background peak for range correction for copier .............................. 3-21

3. 4. 6. Adjustment of blurred/thin spotted text .................................................................... 3-22

3. 4. 7. Adjustment of image density for printer ................................................................... 3-22

3. 5. High-voltage Adjustment ....................................................................................................... 3-23

3. 6. Adjustment of Scanning Section ........................................................................................... 3-25

3. 6. 1. Carriages ................................................................................................................. 3-25

3. 6. 2. Lens unit .................................................................................................................. 3-29

3. 7. Adjustment of Paper Feeding System ................................................................................... 3-32

3. 7. 1. Sheet sidewa ys deviation caused by paper feeding ................................................ 3-32

3. 8. Adjustment of Developer Unit ............................................................................................... 3-34

3. 9. Adjustment of Fuser Unit ...................................................................................................... 3-35

3. 9. 1. Adjustment of fuser roller pressure ......................................................................... 3-35

JUNE 2002 © TOSHIBA TECe-STUDIO550/650/810 CONTENTS

3. 9. 2. Setting of fuser roller temperature........................................................................... 3-36

3. 9. 3. Adjustment of fuser inlet guide ................................................................................ 3-36

3. 9. 4. High-fusing mode ..................................................................................................... 3-37

3. 10 Adjustment of Exit/Reversal Unit .......................................................................................... 3-38

3. 10. 1.Adjustment of sideways deviation at reverse discharging ....................................... 3-38

3. 11. Adjustmet of Reversing Automatic Document Feeder .......................................................... 3-39

3. 11. 1. Installing of the RADF unit ....................................................................................... 3-39

3. 11. 2.Skew adjustment ..................................................................................................... 3-40

3. 11. 3.Adjustment of solenoid ............................................................................................ 3-41

3. 11. 4.Adjustment of RADF open/close switch .................................................................. 3-42

3. 11. 5.Adjustment of RADF height ..................................................................................... 3-42

3. 12. Key Copy Counter (MU-8, MU-10)........................................................................................ 3-43

4. PREVENTIVE MAINTENANCE (PM) ......................................................................................... 4-1

4. 1. PM Support Mode ................................................................................................................. 4-1

4. 1. 1. General description ................................................................................................... 4-1

4. 1. 2. Operational flow and operational screen.................................................................... 4- 1

4. 2. General Descriptions for PM procedure.................................................................................. 4- 5

4. 3. Operational Items in Overhauling ........................................................................................... 4-5

4. 4. Preventive Maintenance Checklist ......................................................................................... 4-5

4. 5. PM Kit ................................................................................................................................... 4-19

4. 6. Jig List ................................................................................................................................... 4-20

4. 7. Precautions for Storing and Handling Supplies....................................................................... 4-21

4. 7. 1. Precautions for storing TOSHIBA supplies................................................................ 4-21

4. 7. 2. Checking and cleaning of OPC drum ........................................................................ 4-21

4. 7. 3. Checking and cleaning of drum cleaning blade and transfer belt cleaning blade ............. 4-22

4. 7. 4. Handling of drum cleaning brush and transfer belt cleaning brush ............................. 4-23

4. 7. 5. Handling of transfer belt ............................................................................................ 4-23

4. 7. 6. Checking and cleaning of fuser roller and pressure roller........................................... 4-23

4. 7. 7. Checking and replacing of cleaning web and cleaning rollers (felt, metal) .................. 4-24

5. TROUBLESHOOTING ............................................................................................................... 5-1

5.1 Diagnosis and Prescription for Each Error Code and Phenomenum .................................... 5-1

5.1.1 Paper transport jam ................................................................................................. 5-1

5.1.2 Paper misfeeding ..................................................................................................... 5-14

5.1.3 Cover open jam........................................................................................................ 5-21

5.1.4 Jams at eit/reverse section and other transport jams ............................................. 5-24

5.1.5 Original jam in RADF ............................................................................................... 5-33

5.1.6 Paper jam in finisher ................................................................................................ 5-37

5.1.7 Drive system related service call............................................................................ 5-48

5.1.8 Process system related service call ....................................................................... 5-58

5.1.9 Scanning system related ser vice call ..................................................................... 5-60

5.1.10 Fuser unit related ser vice call ................................................................................. 5-62

IIJUNE 2002 © TOSHIBA TEC e-STUDIO550/650/810 CONTENTS

5.1.11 Communication related service call ........................................................................ 5-68

5.1.12 ADF related ser vice call .......................................................................................... 5-71

5.1.13 Laser optical unit related service call...................................................................... 5-76

5.1.14 Finisher related ser vice call .................................................................................... 5-79

5.1.15 Ser vice call for others ........................................................................................... 5-101

5.1.16 Troubleshooting for image quality control .............................................................. 5-102

5.1.17 Troubleshooting for surface potential control ......................................................... 5-105

5.2 Troubleshooting for the Image............................................................................................. 5-107

6. FIRMWARE UPDATING............................................................................................................ . 6-1

6. 1. Software Installing for Firmware Updating............................................................................ 6-2

6. 1. 1. Outline ..................................................................................................................... 6-2

6. 1. 2. Requirements........................................................................................................... 6-2

6. 1. 3. Dial-up network function .......................................................................................... 6-4

6. 1. 4. Installing of dial-up network ..................................................................................... 6-8

6. 1. 5. Setting of dial-up network ........................................................................................ 6-10

6. 1. 6. Software installing for FTP server ........................................................................... 6-14

6. 2. Operation Procedure in [3][9] Mode...................................................................................... 6-18

6. 2. 1. Outline ..................................................................................................................... 6-18

6. 2. 2. Preparation .............................................................................................................. 6-18

6. 2. 3. Updating procedure.................................................................................................. 6-20

6. 2. 4. Display ..................................................................................................................... 6-28

6. 3. Firmware Updating with Download Jig.................................................................................. 6-32

6. 3. 1. System firmware...................................................................................................... 6-33

6. 3. 2. Engine firmware ....................................................................................................... 6-39

7. POWER SUPPLY UNIT ........................................................................................................7-1

7. 1. Output Channel ..................................................................................................................... 7-1

7. 2. Fuse ...................................................................................................................................... 7-5

8. WIRE HARNESS CONNECTION DIAGRAMS ........................................................................8-1

8. 1. AC Wire Harness .................................................................................................................. 8-2

8. 2. DC Wire Harness ................................................................................................. 8-4, Appendix

IIIe-STUDIO550/650/810 CONTENTS

JUNE 2002 © TOSHIBA TEC

1. SPECIFICATIONS / A CCESSORIES / OPTIONS / SUPPLIES

1. 1. Specifications

When the specification is different among e-STUDIO550, 650 and 810, the value for e-STUDIO650 is shown by [ ] and the value for e-STUDIO810 is shown by { }.

• Copy process ...............Indirect electrophotographic process (dry system)

• Type ..............................Console type

• Original table ................Fixed type (left rear corner used as a guide to place originals)

• Acceptable originals .....Sheets, books and 3-dimensional objects

The automatic document feeder only accepts paper (single-sided originals: 50~127g/m2/13~34Ib.Bond, double-sided originals: 50~104g/m2/13~28Ib.Bond) excluding carbon paper , pasted sheet and stapled sheet. Maximum size : A3/LD

• Copy speed

e-STUDIO550 (Copies/min.)

Paper supply Tandem

Paper size Size specified Size not specified

A4, LT, B5

A4-R, B5-R,

A5-R, L T-R, ST-R

B4, LG

A3, LD

T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging

Cassette

55 55 48 33 55 55 48 30 44 — 42 33 42 — 42 30 39 — 37 33 35 — 35 30 34 — 33 33 30 — 30 30

LCF

Bypass feeding

e-STUDIO650

Paper supply Tandem

Paper size Size specified Size not specified

A4, LT, B5

A4-R, B5-R,

A5-R, L T-R, ST-R

B4, LG

A3, LD

JUNE 2002 © T OSHIBA TEC 1 - 1 e-STUDIO550/650/810 SPECIFICATIONS

T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging

Cassette

65 65 48 33 65 65 48 33 50 — 42 33 48 — 42 33 43 — 37 33 40 — 37 33 37 — 33 33 34 — 33 33

LCF

Bypass feeding

(Copies/min.)

e-STUDIO810

(Copies/min.)

Paper supply

Paper size Size specified Size not specified

A4, LT, B5

A4-R, B5-R,

A5-R, L T-R, ST-R

B4, LG

A3, LD

“–” means “Not acceptable”.

Each copy speed described in the table of the previous page is available when doing a multiple copying

of the manually placed single-sided originals, and in this mode, only the top side discharging is carried out.

When using the automatic document f eeder, each copy speed of 55 [65] {81} copies/min. is a vailable

only when the following conditions are met:

• Original/Mode : Single-sided original, A4/LT size, 1 sheet/APS and automatic

• Preset number of sheets: 55 [65] {81} or more.

• Reproduction ratio : 100%

T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging T op side discharging Back side discharging

Cassette

81 81 50 34 81 81 50 34 61 — 44 34 56 — 44 34 52 — 39 34 45 — 39 34 43 — 34 34 37 — 34 34

density are not selected.

Tandem

LCF

Bypass feeding

System copy speed

Copy mode

e-STUDIO e-STUDIO e-STUDIO

550 650 810

Single-sided originals 1 set 18"86 16"81 15"96

훹 3 sets 40"17 35"99 30"52

Single-sided copies 5 sets 61"92 53"56 45"19

Single-sided originals 1 set 21"28 20"70 20"46

훹 3 sets 42"91 39"47 36"37

Double-sided copies 5 sets 64"89 57"70 49"48

Double-sided originals 1 set 35"32 35"21 34"36

훹 3 sets 78"61 71"70 63"89

Double-sided copies 5 sets 121"96 108"01 95"06

Double-sided originals 1 set 31"77 31"49 30"88

훹 3 sets 74"75 67"97 60"58

Single-sided copies 5 sets 117"88 104"64 90"02

e-STUDIO550/650/810 SPECIFICA TIONS 1 - 2 JUNE 2002 © TOSHIBA TEC

sec.

System copy speed, including

scanning time, is available when 10 sheets of A4-sized original are set on RADF and one of the copy modes in the left table is selected. 1st cassette is selected and copying

is at the sort mode. Finisher, hole-punch unit and inserter

are installed. Measurement deviation is included

since the system copy speed was measured by actual measurement.

• Copy paper

Cassette Duplex copy LCF Bypass copy Remarks

Size A3~A5R, A4, LT A3~A5-R, LD~ST -R, No guarantee for 8K,

LD~ST-R, 13"LG, 8.5"x8.5", 8.5"x8.5", 8K, 16K, 16K-R 16K, 16K-R at duplex

8K, 16K, 16K-R

(Non-standard or user-

copy

specified sizes can be set.)

Weight 64~209g/m2, 17~110lb. -inde x 64~209g/m

17Ib~110Ib -index

Special Tab paper _

paper

(2nd casette only) OHP film (thickness: should be recommanded

T racing paper , labels, Special types of paper

80µm or thicker), tab paper by T oshiba.

• First copy time ..................3.3 seconds or less (A4/L T, LCF, 100%, original placed manually)

• Warming-up time ................ Approx.160 seconds (e-STUDIO550/650/810, T emper ature: 20°C)

Notes: 1. This is at the condition not entering the toner supply operation.

2. The auto job start is not operated.

• Multiple copying.................Up to 9999 copies; set number entered with digital keys

• Reproduction ratio..............Actual ratio: 100±0.5%

Zooming: 25~400% in increments of 1%

(25~200% when using the RADF)

• Resolution/Gradation ......... Read: 600 dpi

.........Write: Equivalent to 2400 dpi x 600 dpi

(primary scanning only : 4 division smoothing)

• Eliminated image width......Leading edge: 3.0±1.0 mm, Trailig edge: 2.0±1.0 mm, Side edges: 2.0±2.0 mm

• P aper f eeding.....................Automatic feeding: Copier cassettes–2 cassettes (Paper stac k height

55 mm, equivalent to 550 sheets; 64 to 80 g/m2 (17 to 22 lb.Bond)) LCF (Paper stac k height 137 mm: equiv alent to 2500 sheets; 64 to 80 g/m2, 17 to 22 lb.Bond)

Bypass feeding: (Paper stac k height 11 mm : equivalent to 100 sheets;

64 to 80 g/m2, 17 to 22 lb.Bond)

• Capacity of originals in the automatic document feeder

.................A3~A5-R, LD~ST-R

: 100 sheets

• Automatic duplexer............Stackless, Switchback type

• Toner supplying..................Automatic toner density detection/supply

T oner cartridge replacing method (There is a recycle toner supplying system.)

JUNE 2002 © T OSHIBA TEC 1 - 3 e-STUDIO550/650/810 SPECIFICATIONS

• Density control ..................Automatic density mode and manual density mode selectable in 11 steps

• Weight ............................... Approx. 200kg, 441lb

• P ow er requirements ...........AC 115V/15A, AC 220 – 240V/10A

• Power consumption ...........2.0 kW or less (115V series, 200V series)

The electric power is supplied to the finisher and external LCF (optional) through the copier .

• T otal counter ......................Electronic counter

• Dimensions of the copier ... See the figure below . (W698x D778 x H1207 mm)

1207 mm

778 mm

698 mm

e-STUDIO550/650/810 SPECIFICA TIONS 1 - 4 JUNE 2002 © TOSHIBA TEC

1. 2. Accessories

Unpacking/setup instruction 1 pc. Operator’s Manu al 1 pc. (not available for MJD) PM sticker 1 pc. (for MJD) Setup report 1 set. (for NAD and MJD) Customer satisfaction card 1 pc. (for MJD) Operator’s Manual pocket 1 pc. P ow er cable 1 pc. (for ASD, AUD and MJD) Warr anty sheet 1 pc. (for NAD) Drum 1 pc. Drum cover 1 pc. Original feeding tray 1 pc. Tab paper end guide 1 pc.

* Machine version

NAD: North America MJD: Europe AUD: Australia ASD: Asia

JUNE 2002 © T OSHIBA TEC 1 - 5 e-STUDIO550/650/810 SPECIFICATIONS

1. 3. Options

Finisher MJ-1017, MJ-1018 Hole punch unit MJ-6003N/E/F/S Inserter MJ-7001 Staple cartridge STAPLE-600/STAPLE-700 (for saddle stitcher) External large capacity feeder MP-4003A/L Key copy counter/Key copy counter socket MU-8/MU-10 Damp heater kit MF-6510U/E Printer controller GL-1020 Printer board GA-1140

1. 4. Supplies

Drum OD- 6510 Developer material D-6510 T oner PS-ZT6510/PS-ZT6510/PS-ZT -6510D T oner bag PS-TB6510/PS-TB6510E

e-STUDIO550/650/810 SPECIFICA TIONS 1 - 6 JUNE 2002 © TOSHIBA TEC

1. 5. System List

Ke y counter

Key counter socke t

MU-10

MU-8

LCF

MP-4003

Printer board

GA-1140

Finisher

MJ-1017

Staple cartridge

STAPLE-600

Inserter

MJ-7001

Hole punch unit

MJ-6003

Finisher

MJ-1018

Staple cartridge

STAPLE-700

Printer controller

GL-1020

JUNE 2002 © T OSHIBA TEC 1 - 7 e-STUDIO550/650/810 SPECIFICATIONS

2. ERR OR CODES AND SELF-DIAGNOSIS

2. 1. Error Codes

Instead of the set number, one of the following error codes is displayed with pressing the [CLEAR] key and the digital key “8” simultaneously when the “CLEAR PAPER” or “CALL SERVICE” symbol is flashing.

Group Paper transport jam inside the E01 Leading edge of paper not reaching the fuser exit sensor copier (1) E02 T railing edge of paper not passing the fuser e xit sensor

Paper misfeeding E11 Misfeeding during duplex printing

Paper transport jam inside the copier (2) E20 Paper fed from the 1st cassette

Error Code

E03 Paper remaining inside the copier at power ON E09 Jam caused by an abnormal HDD

(paper not reaching the registration sensor)

E12 Bypass misfeeding

(paper not reaching the registration sensor)

E13 1st cassette misfeeding

(paper not reaching the 1st cassette feed sensor)

E14 2nd cassette misfeeding

(paper not reaching the 2nd cassette feed sensor)

E15 3rd cassette misfeeding

(paper not reaching the 3rd cassette feed sensor)

E16 4th cassette misfeeding

(paper not reaching the 4th cassette feed sensor)

E18 Tandem LCF misfeeding

(paper not reaching the tandem LCF feed sensor)

E19 External LCF misfeeding

(paper not reaching the external LCF feed sensor)

(not reaching the registration sensor)

E21 Paper fed from the 1st cassette

(not reaching the 1st cassette transport sensor)

E22 Paper fed from the 2nd cassette

(not reaching the registration sensor)

E23 Paper fed from the 2nd cassette

(not reaching the 1st cassette transport sensor)

E24 Paper fed from the 2nd cassette

(not reaching the 2nd cassette transport sensor)

E25 Paper fed from the e xternal LCF

(not reaching the registration sensor)

E30 Paper fed from the 3rd cassette

(not reaching the registration sensor)

E31 Paper fed from the 3rd cassette

(not reaching the 1st cassette transport sensor)

E32 Paper fed from the 3rd cassette

(not reaching the 2nd cassette transport sensor)

Machine Status

JUNE 2002 © T OSHIBA TEC 2 - 1 e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

Group Paper transport jam inside the copier (2) E33 Paper fed from the 3rd cassette

Cover open jam E41 Front cover opened during printing

Transpor t jam (exit/reversing section E5 0 Leading edge of paper not reaching the reverse sensor 2 and others) E51 Leading edge of paper not reaching the transport sensor 1

T r ansport jam (RADF) E71 Original feeding jam

Error Code

(not reaching the 3rd cassette transport sensor)

E34 Paper fed from the 4th cassette

(not reaching the registration sensor)

E35 Paper fed from the 4th cassette

(not reaching the 1st cassette transport sensor)

E36 Paper fed from the 4th cassette

(not reaching the 2nd cassette transport sensor)

E37 Paper fed from the 4th cassette

(not reaching the 3rd cassette transport sensor)

E38 Paper fed from the 4th cassette

(not reaching the 4th cassette transport sensor)

E3C Paper fed from the tandem LCF

(not reaching the registration sensor)

E3D Paper fed from the tandem LCF

(not reaching the 1st cassette feed sensor)

E3E Paper fed from the tandem LCF

(not reaching the 2nd cassette feed sensor)

E3F Paper fed from the tandem LCF

(not reaching the tandem LCF transport sensor)

E44 Feed cover opened during printing E45 LCF side cover opened during printing E46 Bypass feed unit cover opened during printing E47 Exit cover opened during printing

E52 Leading edge of paper not reaching the transport sensor 2 E54 Leading edge of paper not reaching the transport sensor 3 E55 Paper remaining on the transport path when CRUN is OFF E57 Leading edge of paper not reaching the reverse sensor 1 E58 Trailing edge of paper not passing the reverse sensor 1 or

reverse sensor 2

E59 T railing edge of paper not passing the e xit sensor

E5A Leading edge of paper not reaching the exit sensor

E72 Original transport jam E73 Original discharging jam E74 Original reversing jam E76 Small original discharging jam

E77 Scanning section transport jam E7B RADF opened at the original transporting E7C RADF opened at the large original discharging E7D RADF opened at the small original reversing E7E RADF opened at the small original discharging

E7F RADF opened at the original scanning section

Machine Status

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

2 - 2 JUNE 2002 © T OSHIBA TEC

Group

T ransport jam (RADF) E8 0 Jam access cover opened at the original feeding

Paper jam in finisher E9F Punching jam

Paper transport jam inside the EB5 Paper left on the transport path copier (3) EB6 Paper left on the transport path

Error Code

E81 Jam access cover opened at the original transporting

E82 Jam access cover opened at the large original dischaging

E83 Jam access cover opened at the small original reversing

E84 Jam access cover opened at the small original discharging

E85 Jam access cover opened at the original scanning section

EA1 Finisher paper transport delay jam EA2 Finisher paper transport stop jam EA3 Paper remaining inside the finisher at power ON EA4 Finisher front door opened during printing EA5 Finisher stapling jam EA6 Finisher early arrival jam EA7 Stack transport jam before stapling EA8 Saddle stitcher stapling jam EA9 Saddle stitcher door opened during printing EAA Paper remaining at the saddle stitcher at power ON EAB Saddle stitcher paper transport stop jam

EAC Saddle stitcher paper transport delay jam EAD Print end command time-out jam

EAE Receiving time time-out jam EB3 Ready time time-out jam EC0 Inserter feeding delay jam EC1 Inserter feeding stop jam EC2 Inserter reverse path delay jam 1 EC3 Inserter reverse path stop jam 1 EC4 Inserter reverse path delay jam 2 EC5 Inserter reverse path stop jam 2 EC6 Inserter transport delay jam 1 EC7 Inserter transport stop jam 1 EC8 Inserter transport delay jam 2 EC9 Inserter transport stop jam 2

ECA Paper remaining in the inserter when power is ON ECB Wrong size of inserter ECC Inserter feeding Jam

Machine Status

JUNE 2002 © T OSHIBA TEC 2 - 3 e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

Group

Paper feeding system related service call

Scanning system related service call C26 Peak detection error

Processing system related service call C36 Abnormal main charger wire cleaner drive motor

Fuser unit related service call C41 Abnormal thermistor or heater at the power ON

Error Code

C04 Abnormal feed motor C1 3 Abnormal 1st cassette tray (Paper can be fed from cassettes

other than the 1st cassette.)

C14 Abnormal 2nd cassette tray (Paper can be fed from cassettes

other than the 2nd cassette.)

C15 Abnormal 3rd cassette tray (Paper can be fed from cassettes

other than the 3rd cassette.)

C16 Abnormal 4th cassette tray (Paper can be fed from cassettes

other than the 4th cassette.)

C1 8 Abnormal tandem LCF tray-up motor

(Paper can be fed from cassettes other than the tandem LCF cassette.)

C1A Abnormal tandem LCF end fence motor

(Paper can be fed from cassettes other than the tandem LCF cassette.)

C1C Abnormal external LCF tray-up motor

(Paper can be f ed from cassettes other than the external LCF)

C27 Carriage home position sensor not going OFF within a fixed time

C28 Carriage home position sensor not going ON within a fixed time

C37 Abnormal transfer belt cam motor CD1 Abnormal drum cleaning brush motor CD2 Abnormal used toner transport motor CD3 Abnormal recycle toner transport motor CD4 Full toner bag

C43 Abnormal thermistor after abnormality judgment

C44 Abnormal fuser after abnormality judgment

C45 Abnormal side thermistor after the copier has become ready

C46 Abnormal pressure roller thermistor during a ready state

C47 Abnormal IH power voltage / IH initialization error

C48 IGBT high temperature

C49 Abnormal IH circuit or coil C4A Cleaning web finished CD5 Web motor signal path error

Machine Status

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

2 - 4 JUNE 2002 © T OSHIBA TEC

Group

Communication related service call C55 RADF I/F error

RADF related service call C73 EEPROM initialization error

Laser optical unit related service call CA1 Abnormal polygonal motor

Finisher related service call CB1 Abnormal feed motor

Error Code

C56 Communication error between main CPU and PFC

C57 Communication error between main CPU and IPC board

C58 Communication error between IPC board and finisher

C59 Communication error between main CPU and laser CPU

F07 Communication error between SYS board and LGC board

F11 Communication error between SYS board and SLG board

C82 Read sensor adjustment error

C83 Original length sensor adjustment error

C84 Small original reverse sensor adjustment error

C85 Abnormal tray lift motor

C86 Large original exit sensor adjustment error

CA2 H-Sync detection error CA3 Secondary scanning coarse adjustment error CA5 Laser power adjustment error CA6 Laser calibration error CA9 Image data transmission error from SYS board

CAA Secondary scanning fine adjustment error CAB Secondary scanning inter-page compensation error CAC Primary scanning dot adjustment error CD 0 Laser initializing time out

CE0 Abnormal comparator CE1 Beam sensor detection error CE2 Sensor busy error CE3 Primary scanning adjustment error CE4 Abnormal window comparator

CB2 Abnormal delivery motor CB3 Abnormal tray lift motor CB4 Abnormal alignment motor CB5 Abnormal staple motor CB6 Abnormal stapler shift motor CB7 Abnormal height sensor CB8 Abnormal backup RAM data CB9 Abnormal saddle stitcher paper pushing plate motor

CBA Abnormal saddle stitcher stitch motor (front) CBB Abnormal saddle stitcher stitch motor (rear) CBC Abnormal saddle stitcher alignment motor CBD Abnormal saddle stitcher guide motor CBE Abnormal saddle stitcher paper folding motor

CBF Abnormal saddle stitcher paper positioning plate motor

Machine Status

JUNE 2002 © T OSHIBA TEC 2 - 5 e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

Group

Finisher related service call CC0 Abnormal saddle stitcher sensor connector connection

Service call for others C94 Abnormal main CPU

Error Code

CC1 Abnormal saddle stitcher microswitch CC2 Abnormal communication between finisher and saddle stitcher CC4 Abnormal swing motor CC5 Abnormal horizontal registration motor CC6 Abnormal punch motor CC7 Abnormal punch unit backup RAM data

CCC Communication error between inserter and finisher CCD Abnormal inserter EEPROM CCE Abnormal inserter fan

F10 HDD formatting error

Machine Status

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

2 - 6 JUNE 2002 © T OSHIBA TEC

<<Error history (08-253)>> (Example of display)

Copy mode A Paper source

0: Not selected 1: Bypass feeding 2:Tandem LCF 3: 1st cassette 4: 2nd cassette 5: 3rd cassette 6: 4th cassette 7: Duplex printing 8: External LCF 9: Inserter

B Paper size code

0: Not selected 1: A5-R 2: ST-R 3: LT 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5 A: FOL/COM B: LG C: B4 D: LD E: A3 F: 13'LG G: 8.5*8.5 H: 8K I:16K J:16K-R

C Sort mode/Staple mode

0: Non-sort/Non-staple 1: Group 2: Sort 7: Staple sort (standard) 8: Staple sort (2 places) 9: Staple sort (rear side) A: Saddle stitch

D ADF mode

0: Not used 1: AUTO FEED (SADF) 2: STACK FEED

E APS/AMS mode

0: Not selected 1: APS 2: AMS

F Duplex mode

0: Not selected 1: Book 2: Two-sided/Single-sided 4: T wo-sided/Duple xed 8: Single-sided/Duplexed

G Not used

0: Not used

H Image shift

0: Not used 1: Book 2: Left 3: Right

I Editing

0: Not used 1: Masking 2: Trimming 3: Mirror image 4: Negative/Positive

J Edge erasing/Dual-page

0: Not used 1: Edge erase 2: Dual-page 3: Edge erase & Dual-page

K Not used

0: Not used

L Function

0: Not used 1: Copying 2: Not used 3: Not used 4: LAN printer 5: DSS

EA1

Error code

3 digits

0 2 0 6 2 6 1 7 5 7 3 2

YYMMDDHHMMSS

with its last 2 digits)

6 4

MMM

3 digits

3 digits12 digits (Year indicated

6 4

NNN

2 3 6 2 1 0 0 0 0 0 0 0 ABCDEFGHIJKL

12 digits

Reproduction ratio MMM Primary scanning reproduction ratio

Shown in hexadecimal

NN N Secondary scanning reproduction ratio

Shown in hexadecimal

The latest 20 errors data can be displayed in the setting mode (08-253).

ERROR CODES AND SELF-DIAGNOSIS

2. 2. Self-diagnosis Modes

Mode

Control panel [0]+[1]+ All LEDs on the control panel are lit, and all [CLEAR] or check mode [POWER] the LCD pixels flash. T est mode [0]+[3]+ Checks the status of input/output signals. [POWER] 100% C

Test print mode [0]+[4]+ Outputs the test patterns. [POWER] 100% P A4

Adjustment mode [0]+[5]+ Adjusts various items. [POWER] 100% A A4

Setting mode [0]+[8]+ Sets various items. [POWER] 100% D

List printing mode

PM support mode

Firmware [3]+[9]+ Performs updating of the firmware. [POWER] update mode [POWER] OFF/ON

Keys to

press exit

[POWER] OFF/ON TEST MODE

[POWER] OFF/ON TEST PRINT

[POWER] OFF/ON TEST MODE

[POWER] OFF/ON TEST MODE [9]+[START]

+[POWER]

[6]+[START]

+[ POWER ]

Prints out the data lists of the codes 05 and [POWER] 100% L A4 08 and PM support mode. OFF/ON LIST PRINT Perf orms auto-toner adjustment and clears [POWER] 100% K each counter. OFF/ON TEST MODE

Contents

Keys to

[POWER] OFF/ON

Display

Note: To enter the desired mode, turn ON the power while two digital keys designated to each mode (e.g. [0] and

[5]) are pressed simultaneously.

• Control panel check mode (01):

[CLEAR] or [POWER]OFF/ON

(Exit)

[0] [1]

[POWER]

Notes: 1. A mode can be canceled only by pressing the [CLEAR] key during the key check and by the [CLEAR]

key or [POWER] OFF/ON during the LED and LCD are lit.

2. Key Check Keys with LED (Press to turn OFF the LED.)

(LED/LCD lit)

Keys without LED (Press to display the message on the control panel.)

[START]

(Key check) [CLEAR] (Exit)

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

• Test mode (03): Refer to “2.2.1. Input check (test mode 03)” and “2.2.2. Outpout check (test mode 03)”.

• Test print mode (04): Refer to “2.2.3. Test print mode (04)”.

• Adjustment mode (05): Refer to “2.2.4. Adjustment mode (05)”.

• Setting mode (08): Refer to “2.2.5. Setting mode (08)”.

• List printing mode (9S):

[9] [START]

[POWER]

(code)

101:Adjustment mode(05)

(List starts to be printed)

[START]

102:Setting mode(08) 103: PM support mode

• PM support mode (6S):

[6] [START]

[POWER]

(code) [POWER] OFF/ON

1: Auto-toner adjustment 2: PM management screen

[START]

(Operation started)

• Firmware update mode (39): Refer to “6. FIRMWARE UPDATING”.

[POWER]

T est print

mode

Adjustment

mode

[0][8][0][4]

Setting

mode

Warming up

Standby

Normal

[CLEAR]

Control panel check mode

[0][1] [0][3] [0][5]

Test mode

[POWER] OFF/ON

(Exit)

[9][START]

List print

mode

PM support

[6][START]

mode

[3][9]

Firmware

update mode

[POWER]

OFF

To user

State transition diagram of self-diagnosis modes

*1 In the “Control panel check mode”, copying is disabled. Enter the standby state by pressing the

[CLEAR] key to start copying.

*2 Turn OFF the power after using the self-diagnosis mode, and leave the copier to the user.

ERROR CODES AND SELF-DIAGNOSIS

2. 2. 1. Input check (test mode 03)

The state of each input signal can be checked by pressing the [ENERGY SAVER] key and the digital keys in the test mode (03).

[0] [3]

[POWER]

Note: Initialization is performed before the copier enters the test mode.

[START] ([ENERGY

SAVER])

[Digital key] (LCD ON)

[POWER]

OFF/ON

(Exit)

[Example of display during input check]

Items to be checked and the state of the copier with the icons [A] to [H] displayed in black are listed on the following pages.

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

[ENERGY SAVER] key: OFF ( [ENERGY SAVER] LED: OFF)

Digital

Icon Items to check

key with black icon

A— B External LCF feed sensor No paper — C External LCF tray-up sensor Top position

[1]

[2]

[3]

[4]

[5]

D External LCF tray bottom sensor Bottom position E External LCF tray sensor Stack opened F External LCF empty sensor No paper G External LCF set sensor Unit opened H External LCF connection Not connected A 1st cassette feed sensor No paper B 1st cassette transport sensor No paper C 1st cassette tray top sensor Top position D 1st cassette tray bottom sensor Bottom position E 1st cassette detection switch Cassette installed F 1st cassette paper empty sensor No paper G— H— A 2nd cassette feed sensor No paper B 2nd cassette transport sensor No paper C 2nd cassette tray top sensor Top position D 2nd cassette tray bottom sensor Bottom position E 2nd cassette detection switch Cassette installed F 2nd cassette paper empty sensor No paper G— H— A 3rd cassette feed sensor / Tandem LCF feed sensor No paper B 3rd cassette transport sensor / Tandem LCF transport sensor No paper C 3rd cassette tra y top sensor / Tandem LCF tray top sensor T op position D 3rd cassette tray bottom sensor Bottom position E 3rd cassette detection switch / Tandem LCF cassette detection switch Cassette installed F

3rd cassette paper empty sensor/ Tandem LCF f eeding side paper empty sensor G Feed cover open/close switch Cover opened H— A 4th cassette feed sensor No paper B 4th cassette transport sensor No paper C 4th cassette tray top sensor Top position D 4th cassette tray bottom sensor Bottom position E 4th cassette detection switch Cassette installed F 4th cassette paper empty sensor No paper G— H—

Copier state

No paper

ERROR CODES AND SELF-DIAGNOSIS

Digital

Icon Items to check

key with black icon

A— B Reverse sensor 2 No paper C Reverse sensor 1 No paper

[6]

[7]

[8]

[9]

[0]

D— E Exit/Reversing section connection Not connected F Fuser unit exit sensor No paper G Exit sensor Paper present H Exit cover open/close switch Cover opened A Tandem LCF end fence home position sensor Home postion B Tandem LCF end fence stop position sensor Stop position C Bypass paper size detection sensor 3 ( Table1) D Bypass paper size detection sensor 2 ( E Bypass paper size detection sensor 1 ( Table1) F Bypass paper size detection sensor 0 ( Table1) G Bypass unit cover open/close switch Door closed H Bypass sensor No paper A Tandem LCF tray bottom sensor Bottom position B Tandem LCF connection switch Connected C Tandem LCF standby side mis-stacking sensor Paper loaded improperly D— E— F— G— H Tandem LCF standby side empty sensor No paper A Transport sensor 1 Paper present B Transport sensor 2 Paper present C Transport sensor 3 Paper present D— E— F— G— H— A— B— C— D Finisher connection (IPC board connection) Not connected E Fuser unit switch Fuser unit installed F— G— H Developer unit switch Developer unit installed

Table1)

Copier state

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

Table 1. Relation between the state of the bypass paper size detection sensor and paper size (width).

Bypass paper width sensor 3210 0 1 1 1 A3/LD

1 0 1 1 A4-R/LT-R 1 1 0 1 A5-R/ST-R 1 1 1 0 Post card 0 0 1 1 B4/LG 1001B5-R

Paper width size

[ENERGY SA VER] k e y: ON ([ENERGY SAVER] LED: ON)

Digital

Icon Items to check

key with black icon

A Front door s witch Door opened B— C Exit sensor Paper present

[1]

[2]

[3]

D— E T oner full detection sensor Toner bag full F— G Fuser unit exit sensor No paper H— A— B— C Total counter connection Not connected D Auto-toner sensor connection Not connected E— F Cleaner unit connection Not connected G Wire cleaner stop position switch Other than stop position H Exit jam access door open/close switch Door opened A— B— C— D— E— F Key cop y counter connection Not connected G T oner cartridge switch No cartridge H—

Copier state

ERROR CODES AND SELF-DIAGNOSIS

Digital

Icon Items to check

key with black icon

A— B— C—

[4]

[5]

[6]

[7]

[8]

D— E Registration sensor Paper present F— G T ransfer belt release s witch Other than release position H Transfer belt contact switch Other than contact position A— B— C— D— E— F RADF connection RADF connected G RADF open/close sensor RADF opened H Carriage home position sensor Home position A— B— C— D Automatic original detection sensor (APS-5) (for A 4 /LT s e ries) No original E Automatic original detection sensor (APS-4) (f o r A 4 /LT s er ies) No original F Automatic original detection sensor (APS-3) (for A 4/LT s e r ies) No original G Automatic original detection sensor (APS-2) (f o r A 4 /LT s e r ies) No original H Automatic original detection sensor (APS-1) (for A4 series) No original A RADF tray sensor Original present B RADF empty sensor Original present C RADF jam access cover open/close switch Cover opened D RADF open/close switch RADF opened E RADF large original exit sensor Original present F RADF intermediate sensor Original present G RADF read sensor Original present H RADF registration sensor Original present A RADF lifting tray lower limit sensor Lower limit position B RADF lifting tray upper limit sensor Upper limit position C RADF small original exit sensor Original present D RADF small original reverse sensor Original present E RADF original length sensor Original present F RADF original width sensor-1 Original present G RADF original width sensor-2 Original present H RADF original width sensor-3 Original present

Copier state

e-STUDIO550/650/810

ERROR CODES AND SELF-DIAGNOSIS

Digital

Icon Items to check

key with black icon

A— B— C—

[9]

[0]

D— E— F— G RADF APS operation sensor APS sensors operated H RADF 24V power supply Power OFF A— B— C— D— E— F— G— H—

Copier state

ERROR CODES AND SELF-DIAGNOSIS

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