Important!Toshiba Telecommunication Systems Division sells its products through
Authorized Dealers. Our Dealers are certified in Sales and Technical
Train ing for Toshiba pr o ducts, a nd focus on providing the best possible
customer experience. Dealer services include: network assessments,
product recommendations, installations, and ongoing technical and
sales support. Before making any changes or updates to their Toshiba
Telecom product (hardware or software), Toshiba advises Businesses to
contact their System's installing Dealer or an Authorized Toshiba
Dealer in their area.
To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, To shiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
DP5000-UG-VA
Version A, November 2007
CAUTION!Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's
rubber feet. The color of the rubber may transfer to the desk or mounting surface.
All rights reserved. No part of this manual, covered by the
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Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
A
A
Telecommunication Systems Division License Agreement
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932
Toshiba America Information Systems, Inc.
N
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or
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be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user
of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if
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TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its
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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
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Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also b e available in some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.
This page is intentionally left blank.
Contents
Introduction
Organization...................................................................................................................... vii
How to Use This Guide....................................................................................................viii
Index ....................................................................................................................................121
viStrata CIX DP5000-series Telephone UG 11/07
Introduction
This user guide describes how to use the Toshiba DP5000-series telephones with the
Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These
include:
•Strata DP5000-series digital telephones shown in Table 1 on Page 2.
•Strata Digital Add-on Modules.
•Strata Direct Station Selection (DSS) console.
Note Telephones and ADM models that include “1” in the model number are models
that support the backlight feature.
Organization
•Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.
•Chapter 2 – The Basics covers the basic telephone functions.
•Chapter 3 – Feature Operations includes an explanation of Soft Key operation s,
an alphabetical feature list and LCD information.
•Chapter 4 – ADM/DSS Console explains features and functions of the Add-o n
modules.
•Chapter 5 – Headset and Handset Operation explains the interactions of these
accessories with the DP5000-series telephones.
•Chapter 6 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial
numbers, as well as other user programmable functions.
•Chapter 7 – Administrator Programming explains features and functions to be
performed by an Administrator.
Strata CIX DP5000-series Telephone UG 11/07vii
Introduction
How to Use This Guide
•Appendix A – References includes tables that support procedures in the Basic and
Feature Operation chapters.
•Appendix B – Hardware Connections includes tilt angles and telephone wiring
diagrams.
•Appendix C – Centrex Application describes the Centrex features which may be
available with your Strata CIX system.
How to Use This Guide
This guide provides in-depth instructions for the DP5000-series telephones and their
features. Most telephone users can use the “Strata CIX DP5000-series Quick
Reference Guide” instead of this guide.
Conventions
Note Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important!Calls attention to important instructions or information.
CAUTION!Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or
death.
viiiStrata CIX DP5000-series Telephone UG 11/07
ConventionsDescription
Represents any Directory Number button, also known as an
extension or intercom number.
[DN]
Telephones can have multiple extensions. Incoming calls
ring extensions bottom to top.
Introduction
How to Use This Guide
[PDN]
[SDN]
[PhDN]
Arial Bold
Represents any Primary Directory Number button (the
extension number for the telephone).
Represents any Secondary appearance of a PDN. A PDN
which appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an
additional DN).
Represent telephone buttons.
CourierShows a computer keyboard entry or screen display.
ArialRepresents LCD displays, tokens or custom IVR functions.
“Type”Indicates entry of a string of text.
“Press”
Indicates entry of a single key. For example: Type prog
then press Enter.
Shows a multiple PC keyboard or phone button entry. Entries
Plus (+)
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them
show a sequential entry. Example: #+5.
Tilde (~)Means “through.” Example: 350~640 Hz frequency range.
äDenotes the step in a one-step procedure.
ä
Start > Settings >
Printers
Strata CIX DP5000-series Telephone UG 11/07ix
Denotes a procedure.
Denotes a progression of buttons and/or menu options on the
screen you should select.
Introduction
Related Documents/Media
ConventionsDescription
Grey words within the printed text denote cross-references.
See Figure 10
In the electronic version of this document (Library CD-ROM
or FYI Internet download), cross-references appear in blue
hypertext.
Related Documents/Media
Note Some documents listed here may appear in different versions on the
electronically or in print. To find the most current version, check the version/
date in the Publication Information on the back of the document’s title page.
The DP5000-series digital telephones connected to a Strata CIX telephone system
include a wide selection of digital telephone models and matching digital add-on
modules and a 60-button DSS Console. See
Through dynamic soft key assignments, the LCD telephones provide easy access to
frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The speakerphone on these telephones enables you to place and receive calls without
lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To
change the backlight settings, refer to
Table 1 for more details.
Chapter 3 – Feature Operations.
Strata CIX DP5000-series Telephone UG 11/071
The Grand Tour
Table 1DP5000 Series Digital Telephones
DescriptionImage
Digital Single Line Telephone:
• On hook dialing
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
2Strata CIX DP5000-series Telephone UG 11/07
Table 1DP5000 Series Digital Telephones (continued)
DescriptionImage
20 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
The Grand Tour
Strata CIX DP5000-series Telephone UG 11/073
The Grand Tour
The DP5000-series telephone upgrade options include:
Table 2DP5000 Series Add-on Modules
DescriptionImage
10 Button ADM for DP5000-series
• LCD programmable key strip with
back light
20 Button ADM for DP5000-series
• Paper Key Strip
60 Button DSS for DP5000-series
• Paper Key Strip
4Strata CIX DP5000-series Telephone UG 11/07
DP5000-series Telephone Overview
DP5000-series Telephone Overview
The illustration of the DP5000-series telephone shown below gives a general idea of
the basic attributes found on most of these telephones. The positioning of the buttons
varies per telephone model.
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F.Microphone LED Button
C
I
D
K
G. Speaker LED Button
H. Volume
I.Hold Button
J.Microphone
K. Tilt stand
J
Strata CIX DP5000-series Telephone UG 11/075
The Grand Tour
DP5000-series Telephone Overview
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the DP5000-series telephones.
Single Line Telephone9-line LCD Telephone
Fixed buttons are located below the dial pad.
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
6Strata CIX DP5000-series Telephone UG 11/07
The Fixed buttons are described below.
Table 3Fixed Button Definitions
ButtonDefinitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the
telephone’s [PDN] message waiting button.
The Grand Tour
DP5000-series Telephone Overview
Spdial
Redial
Important!
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, handsfree communication is supported, when Mic is
pressed again and light is off, Mute is enabled on the microp hone in the
telephone and the microphone in the handset.
Speaker: Pre ss to to gg le the spe aker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversa tion ; pr ess the Speaker button, this turns
the red Speaker LED on. To terminate this call press the S pe aker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels. See
“Volume Control” on page 11.
Important!
Red LED must be on in order for button to function.
Continuously holding the volume button (up or down)
does not change the volume. It is adjusted on a per
press basis.
Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed. See “Speed
Dial” on page 60.
Press Redial to dial the last telephone number called (internal or
external).
If you have Automatic Line Selection, lift the handset first.
Strata CIX DP5000-series Telephone UG 11/077
The Grand Tour
DP5000-series Telephone Overview
Table 3Fixed Button Definitions (continued)
ButtonDefinitions
Cnf/Trn
(Conference/
Transfer)
Press Cnf/Trn to add internal or external parties to a conference call (up
to 8 parties).
Press
Cnf/Trn and enter a number to transfer a call to another pa rty (on
the CIX system).
Press Hold to place an internal or external call on hold.
Press
Hold
Hold Hold to place an internal or external call o n Exclusive hold .
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
Programmable Feature Buttons
Programmable Feature Buttons are programmed
by the System Administrator and can be
customized on a per user basis.
See Table 17 on page 110 for a list of
Programmable Feature Buttons.
Note Programmable Feature Buttons are
numbered bottom to top, left to right
(shown right).
Key Strip
The key strips on the DP5000-series telephones
and add-on modules are either electronic
(programmable) or paper (refer to
Table 2).
Table 1 and
10
09
08
07
06
05
04
03
02
01
20
19
18
17
16
15
14
13
12
11
Programmable Feature Button
Layout
8Strata CIX DP5000-series Telephone UG 11/07
LCD
If your telephone has an LCD, use this section to learn more about its functions.
9-Line LCD Display
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed) and
your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved messages,
Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press SCRL to
advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See “Soft Keys” on page 10).
The Grand Tour
LCD
Strata CIX DP5000-series Telephone UG 11/079
The Grand Tour
Soft Keys
4-Line LCD Display
The LCD in it's idle state (shown right)
displays:
Line 1 or the top line of the LCD will
display your user name (if
programmed) and your extension
number.
Line 2 will show the Date and time.
Line 3 will show information related to
your telephone set: VM New/Saved
messages, Call Forward, or if a certain
feature is enabled on your telephone
set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT to
advance through the information.
Line 4 will display the soft keys available in idle state. Press DSPLY to switch from
the Call Forward display to the User Name display.
DP5000 4-line LCD display in Idle Mode
Soft Keys
Softkeys (SK1 - SK4) refer to the four
buttons directly below the LCD screen
(shown right). Soft Keys dynamically
change their functions and label
depending on the state of the telephone.
The dynamic feature associated with the
Soft Key is displayed on the bottom line
of the LCD display directly above each
Soft Key button.
SK1SK2SK3SK4
10Strata CIX DP5000-series Telephone UG 11/07
The Basics2
This chapter reviews the basic operations of the DP5000-series telephones. The
instructions apply to all telephone models, except when noted otherwise.
Customizing Your Telephone
Volume Control
Note The Volume Control instructions for the Single Line Telephone are on the next
page.
³ To adjust the handset volume
³ Press the
When you hang up, the volume returns to the default setting.
VolV to increase volume and VolW to decrease volume during the call.
³ To adjust the speaker volume for internal/external calls and background music
1. Press
2. Press an extension button - you hear dial tone.
3. Press the
³ To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
³ Make sure the telephone is idle and the handset is on-hook. Press the
Strata CIX DP5000-series Telephone UG 11/0711
Spkr.
Vol Vto increase volume and Vol W to decrease volume. This volume
setting applies to all calls until changed.
Vol Vto
increase volume and
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
VolW to decrease volume. This adjusts volume for your
The Basics
Customizing Your Telephone
³ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code
#6101 (default
code). You hear busy tone.
2. Press
VolV or VolW to reach the desired level.
Volume Control for the Single Line Telephone
³ Press the Vol V to increase volume and Vol W to decrease volume during it.
³ To adjust the handset volume
³ Press the
When you hang up, the volume returns to the default setting.
³ To adjust the speaker volume for internal/external calls and background music
1. Press
2. Press an extension button - you hear dial tone.
3. Press the
setting applies to all calls until changed.
Vol Vto increase volume and Vol W to decrease volume during the call.
Spkr.
Vol Vto increase volume and Vol W to decrease volume. This volume
³ To adjust Ring Tone
³ Make sure the telephone is idle and the handset is on-hook. Press the Vol s to
increase volume and Vol t to decrease volume.
12Strata CIX DP5000-series Telephone UG 11/07
Customizing Your Telephone
LCD Contrast
Available on backlit telephones and backlit add-on module.
³ To adjust the LCD contrast on the backlit telephones
1. Press and hold down the
2. Press and release
Note Holding the Vol button does not continue to change the setting. The button must
VolV or VolW repeatedly.
be pressed for each step of contrast change.
³ To adjust the LCD contrast on the Add-on Module
Mic button.
The Basics
1. Press
2. Press
3. Press
Hold+3+6+9 (simultaneously).
Contrast + button to increase contrast.
Contrast - button to decrease contrast.
4. Lift the handset off-hook / on-hook to save settings.
Note Holding the softkey does not continue to change the setting. The softkey must
be pressed for each step of contrast change
Brightness Control
Available on backlit telephones and backlit add-on module.
³ To change the LCD back light brightness
1. Press
2. Press
3. Press
4. Lift the handset off-hook / on-hook to save the settings.
Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add-o n
Hold+3+6+9 (simultaneously).
Bright softkey to increase brightness.
Dim softkey to decrease brightness.
Module.
Strata CIX DP5000-series Telephone UG 11/0713
The Basics
Customizing Your Telephone
Backlight On/Off
Available on backlit telephones and backlit add-on module.