Toshiba DP5000 User Manual

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Telecommunication Systems Division

DP5000-Series

Telephone User Guide

November 2007

Important! Toshiba Telecommunication Systems Division sells its products through

Authorized Dealers. Our Dealers are certified in Sales and Technical Train ing for Toshiba pr o ducts, a nd focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area.

To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, To shiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DP5000-UG-VA

Version A, November 2007

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also b e available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

This page is intentionally left blank.

Introduction

Organization...................................................................................................................... vii

How to Use This Guide....................................................................................................viii

Conventions..................................................................................................................viii

Related Documents/Media...................................................................................................x

Chapter 1 — The Grand Tour

DP5000-series Telephone Overview ...................................................................................5

Fixed Buttons....................................................................................................................6

Programmable Feature Buttons ........................................................................................8

Key Strip...........................................................................................................................8

LCD......................................................................................................................................9

9-Line LCD Display.........................................................................................................9

4-Line LCD Display.......................................................................................................10

Soft Keys............................................................................................................................10

Chapter 2 — The Basics

Customizing Your Telephone............................................................................................11

Volume Control..............................................................................................................11

Volume Control for the Single Line Telephone.............................................................12

LCD Contrast..................................................................................................................13

Brightness Control..........................................................................................................13

Backlight On/Off............................................................................................................14

Keystrip Labels..................................................................................................................15

Ring Tones.........................................................................................................................15

Strata CIX DP5000-series Telephone UG 11/07 i

Contents

Chapter 3 – Feature Operations

Dial Pad and Button Beeps.............................................................................................16

Speakerphone/Microphone Sensitivity Adjustment.......................................................17

Telephone Terminology.....................................................................................................18

Making a Call.....................................................................................................................19

Handset...........................................................................................................................19

Spkr Button................................................................................................................. ....19

Hot Dialing .....................................................................................................................19

Dial Directory.................................................................................................................20

Answering a Call................................................................................................................21

Handset...........................................................................................................................21

Speaker ...........................................................................................................................21

Handsfree Answerback...................................................................................................21

On a Call................................................ ..... .......................................................................22

Switching Between Handset and Speakerphone.............................................................22

Microphone (Mic/Mute) Button.....................................................................................22

Hold ................................................................................................................................22

LED Indicator Details.....................................................................................................24

Chapter 3 — Feature Operations

Account Code Calls ...........................................................................................................25

Verified/Non-Verified Account Codes...........................................................................25

Forced Account Codes....................................................................................................26

Voluntary Account Codes (Verified/Non-Verified).......................................................27

Advisory Messages............................................................................................................28

Alarm Notification Button.................................................................................... ..... ........29

Automatic Busy Redial......................................................................................................29

Automatic Callback ...........................................................................................................30

Background Music.............................................................................................................31

Call Forward ......................................................................................................................32

System.............................................................................................................................32

Station.............................................................................................................................32

Station Call Forward Categories.....................................................................................33

Call Forward Settings.....................................................................................................33

Station Call Forward Procedures....................................................................................34

Call Forward Examples ..................................................................................................35

ii Strata CIX DP5000-series Telephone UG 11/07

Contents

Chapter 3 – Feature Operations

Call Park Orbits..................................................................................................................36

Call Pickup.........................................................................................................................37

Group Pickup..................................................................................................................37

Ringing, Page or Held Call Pickup.................................................................................37

Call Transfer ......................................................................................................................39

Call Waiting.......................................................................................................................40

Caller ID.............................................................................................................................41

Conference Calls................................................................................................................41

Adding Voice Mail to a Conference...............................................................................42

Supervising a Tandem Call....................................................................... ..... .... .............43

Conference Add/Split/Join/Drop....................................................................................43

Direct Inward System Access (DISA)...............................................................................45

Direct Station Selection Buttons (Hotline)........................................................................45

Do Not Disturb......................................................................................... .... ......................46

Setting DND for Another Extension...............................................................................47

Door Lock(s)......................................................................................................................47

Door Phone(s)....................................................................................................................48

Emergency Call........................................................................................ ..........................49

Emergency Monitoring Station........................................... .... ..... ...................................49

Emergency Ringdown....................................................................................... .... .............50

Language Codes.................................................................................................................50

Message Waiting................................................................................................................51

Turning On/Off MW LED on Another Extension..........................................................52

Microphone Cut-Off ..........................................................................................................53

Off-hook Call Announce....................................................................................................54

Override Calls........................... ...................................................... ...................................55

Busy Override.................................................................................................................55

Do Not Disturb Override................................................................................................55

Executive Override.........................................................................................................56

Destination Restriction/Traveling Class Override..........................................................56

Class of Service Override...............................................................................................56

Privacy Override.............................................................................................................57

Strata CIX DP5000-series Telephone UG 11/07 iii

Contents

Chapter 4 – ADM/DSS Console

Paging ................................................................................................................................57

Answering a Page...........................................................................................................57

All Call Page...................................................................................................................58

Emergency Page ................................................................. ............................................58

Privacy ...............................................................................................................................59

Redial.................................................................................................................................59

Speed Dial..........................................................................................................................60

Making a Call Using Speed Dial....................................................................................60

Storing a System/Station Speed Dial Number................................................................61

Advanced Speed Dial Operation ....................................................................................62

Storing Personal Speed Dial Names...............................................................................63

Tone First / Voice First Signalling.....................................................................................65

Tone First Signalling......................................................................................................65

Voice First Signalling.....................................................................................................65

Tone/Pulse Dialing.............................................................................................................66

Uniform Call Distribution..................................................................................................67

Login/Logout..................................................................................................................68

Chapter 4 — ADM/DSS Console

Add-on Modules ................................................................................................................69

ADM ..................................................................................................................................70

Buttons and LEDs.............................................................................................. .............70

Adding an ADM.............................................................................................................71

Brightness Control..........................................................................................................71

Keystrip Labels...............................................................................................................71

DSS Console............................. ...................................................... ...................................72

DSS Buttons...................................................... ...................................................... ........72

Calling a Station .............................................................................................................72

Transferring to an Idle Station........................................................................................73

Call Transfer with Camp-on...........................................................................................74

Call Answering (Outside Line).......................................................................................74

Speed Dial.......................................................................................................................74

Paging.............................................................................................................................75

Call Forward Override (DSS Override)..........................................................................75

Night Transfer Button.....................................................................................................75

iv Strata CIX DP5000-series Telephone UG 11/07

Chapter 5 – Headset and Handset Operation

Chapter 5 — Headset and Handset Operation

Recommended Headsets....................................................................................................77

Headset and Handset Interactions......................................................................................77

AUTO or CARBON Setting..............................................................................................78

Headset Transmit Level Adjustments................................................................................80

Handset Level Adjustments...............................................................................................81

Chapter 6 — User Programming

Programming Feature Buttons...........................................................................................84

User Programming Mode ........................................................................................... ....84

Programmable Feature Button Codes................................................................................84

Setting/Changing a Programmable Feature Button’s Function......................................85

One Touch Buttons ............................................................................................................86

Changing a One Touch Button.......................................................................................86

To Use a One Touch Button...........................................................................................87

Setting/Changing a Personal Speed Dial Code...............................................................87

Feature Codes.....................................................................................................................88

Chapter 7 — Administrator Programming

Contents

Functions............................................................................................................................93

Administrator Mode...........................................................................................................94

Phone Name................................................................................................... .... ..... ........94

Door Name......................................................................................................................95

System SD/Name............................................................................................................95

Phone Key Label and LM Key Label.............................................................................95

Station SD/ Name...........................................................................................................96

CO Line Name................................................................................................................96

DNIS Name ....................................................................................................................96

System Features .................................................................................................................97

Direct Inward System Access (DISA) Security Code....................................................97

Date and Time Setting ...................................................... .................................................99

Telephone Programming Mode ........................................................................ ...............100

Initialize Telephone Settings ........................................................................................100

Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................101

Strata CIX DP5000-series Telephone UG 11/07 v

Contents

Appendix A – References

Initialize or Adjust LCD Contrast.................................................................................101

DKT2000 Mode On/Off ..................................................................................................102

Step 1: Turn DKT2000 Mode On/Off ......................................................................102

Step 2: Connect Cordless Telephone to DP5000-series Telephone ................................102

Single Line Telephone.....................................................................................................103

Buttons..........................................................................................................................103

Redial / Feature Button Activation / Deactivation .......................................................104

Msg / Feature Button Activation / Deactivation...........................................................104

Appendix A — References

Call Forward ....................................................................................................................105

Soft Keys..........................................................................................................................109

Button Labels...................................................................................................................110

Appendix B — Hardware Connections

DP5000-Series Telephone Tilt Angles ............................................................................115

Wiring..............................................................................................................................117

Appendix C — Centrex Application

Flexible Directory Numbering.........................................................................................119

Centrex Feature Buttons ............................................... .... ...............................................119

Ringing Repeat.................................................................................................................119

Delayed Ringing ..............................................................................................................120

Index ....................................................................................................................................121

vi Strata CIX DP5000-series Telephone UG 11/07

Introduction

This user guide describes how to use the Toshiba DP5000-series telephones with the

Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These

include:

• Strata DP5000-series digital telephones shown in Table 1 on Page 2.

• Strata Digital Add-on Modules.

• Strata Direct Station Selection (DSS) console.

Note Telephones and ADM models that include “1” in the model number are models

that support the backlight feature.

Organization

• Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.

• Chapter 2 – The Basics covers the basic telephone functions.

• Chapter 3 – Feature Operations includes an explanation of Soft Key operation s,

an alphabetical feature list and LCD information.

• Chapter 4 – ADM/DSS Console explains features and functions of the Add-o n

modules.

• Chapter 5 – Headset and Handset Operation explains the interactions of these

accessories with the DP5000-series telephones.

• Chapter 6 – User Programming explains how to program the Programmable

Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions.

• Chapter 7 – Administrator Programming explains features and functions to be

performed by an Administrator.

Strata CIX DP5000-series Telephone UG 11/07 vii

Introduction

How to Use This Guide

• Appendix A – References includes tables that support procedures in the Basic and

Feature Operation chapters.

• Appendix B – Hardware Connections includes tilt angles and telephone wiring

diagrams.

• Appendix C – Centrex Application describes the Centrex features which may be

available with your Strata CIX system.

How to Use This Guide

This guide provides in-depth instructions for the DP5000-series telephones and their

features. Most telephone users can use the “Strata CIX DP5000-series Quick

Reference Guide” instead of this guide.

Conventions

Note Elaborates specific items or references other information. Within some tables,

general notes apply to the entire table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information.

CAUTION! Advises you that hardware, software applications, or data could be

damaged if the instructions are not followed closely.

WARNING! Alerts you when the given task could cause personal injury or

death.

viii Strata CIX DP5000-series Telephone UG 11/07

Conventions Description

Represents any Directory Number button, also known as an extension or intercom number.

[DN]

Telephones can have multiple extensions. Incoming calls ring extensions bottom to top.

Introduction

How to Use This Guide

[PDN]

[SDN]

[PhDN]

Arial Bold

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Represent telephone buttons.

Courier Shows a computer keyboard entry or screen display.

Arial Represents LCD displays, tokens or custom IVR functions.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc + Enter. Entries with spaces between them show a sequential entry. Example: #+5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

ä Denotes the step in a one-step procedure.

Start > Settings >

Printers

Strata CIX DP5000-series Telephone UG 11/07 ix

Denotes a procedure. Denotes a progression of buttons and/or menu options on the

screen you should select.

Introduction

DP5000-series Telephone Overview

The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

The Grand Tour

E F

20 Programmable Feature Buttons 4-Line LCD Telephone

Legend

A. Status LED (message and ringing) B. LCD Display C. Softkeys

D. Programmable Feature Buttons E. Message Waiting LED Button F. Microphone LED Button

G. Speaker LED Button H. Volume I. Hold Button J. Microphone K. Tilt stand

Strata CIX DP5000-series Telephone UG 11/07 5

The Grand Tour

DP5000-series Telephone Overview

Fixed Buttons

The fixed buttons on the dial pad help perform standard functions quickly and easily.

Layouts

Fixed buttons are laid out differently on the DP5000-series telephones.

Single Line Telephone 9-line LCD Telephone

Fixed buttons are located below the dial pad.

10 and 20 Button 4-line LCD Telephones

Fixed buttons are located on either side of the dial pad.

6 Strata CIX DP5000-series Telephone UG 11/07

The Fixed buttons are described below.

Table 3 Fixed Button Definitions

Button Definitions

Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.

The Grand Tour

DP5000-series Telephone Overview

Spdial

Redial

Important!

Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled on the microp hone in the telephone and the microphone in the handset.

Speaker: Pre ss to to gg le the spe aker ON/OFF. When red Speaker LED is lit handsfree communications is supported.

To start a handsfree conversa tion ; pr ess the Speaker button, this turns the red Speaker LED on. To terminate this call press the S pe aker button again (Speaker LED off).

During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker LED off).

Press and release the volume control bar to adjust volume levels. See

“Volume Control” on page 11.

Important!

Red LED must be on in order for button to function.

Continuously holding the volume button (up or down) does not change the volume. It is adjusted on a per press basis.

Press Spdial and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See “Speed

Dial” on page 60.

Press Redial to dial the last telephone number called (internal or external).

If you have Automatic Line Selection, lift the handset first.

Strata CIX DP5000-series Telephone UG 11/07 7

The Grand Tour

DP5000-series Telephone Overview

Table 3 Fixed Button Definitions (continued)

Button Definitions

Cnf/Trn

(Conference/

Transfer)

Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties).

Press

Cnf/Trn and enter a number to transfer a call to another pa rty (on

the CIX system). Press Hold to place an internal or external call on hold.

Press

Hold

Hold Hold to place an internal or external call o n Exclusive hold .

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.

Programmable Feature Buttons

Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.

See Table 17 on page 110 for a list of Programmable Feature Buttons.

Note Programmable Feature Buttons are

numbered bottom to top, left to right (shown right).

Key Strip

The key strips on the DP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to

Table 2).

Table 1 and

10 09 08 07 06 05 04 03 02 01

20 19 18 17 16 15 14

Programmable Feature Button

Layout

8 Strata CIX DP5000-series Telephone UG 11/07

LCD

If your telephone has an LCD, use this section to learn more about its functions.

9-Line LCD Display

The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and

your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages,

Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press SCRL to advance through the information.

Lines 4~8 will indicate Programmable Feature Button labels. Line 9 will display the Soft Keys (See “Soft Keys” on page 10).

The Grand Tour

LCD

Strata CIX DP5000-series Telephone UG 11/07 9

The Grand Tour

Soft Keys

4-Line LCD Display

The LCD in it's idle state (shown right) displays:

Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

Line 2 will show the Date and time. Line 3 will show information related to

your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press NEXT to advance through the information.

Line 4 will display the soft keys available in idle state. Press DSPLY to switch from the Call Forward display to the User Name display.

DP5000 4-line LCD display in Idle Mode

Soft Keys

Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.

SK1 SK2 SK3 SK4

10 Strata CIX DP5000-series Telephone UG 11/07

The Basics 2

This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise.

Customizing Your Telephone

Volume Control

Note The Volume Control instructions for the Single Line Telephone are on the next

page.

³ To adjust the handset volume

³ Press the

When you hang up, the volume returns to the default setting.

Vol V to increase volume and Vol W to decrease volume during the call.

³ To adjust the speaker volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the

³ To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call

Announce

³ Make sure the telephone is idle and the handset is on-hook. Press the

Strata CIX DP5000-series Telephone UG 11/07 11

Spkr.

Vol V to increase volume and Vol W to decrease volume. This volume

setting applies to all calls until changed.

Vol V to

increase volume and telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously.

Vol W to decrease volume. This adjusts volume for your

The Basics

Customizing Your Telephone

³ To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code

#6101 (default

code). You hear busy tone.

2. Press

Vol V or Vol W to reach the desired level.

Volume Control for the Single Line Telephone

³ Press the Vol V to increase volume and Vol W to decrease volume during it.

³ To adjust the handset volume

³ Press the

When you hang up, the volume returns to the default setting.

³ To adjust the speaker volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the setting applies to all calls until changed.

Vol V to increase volume and Vol W to decrease volume during the call.

Spkr.

Vol V to increase volume and Vol W to decrease volume. This volume

³ To adjust Ring Tone

³ Make sure the telephone is idle and the handset is on-hook. Press the Vol s to

increase volume and Vol t to decrease volume.

12 Strata CIX DP5000-series Telephone UG 11/07

Customizing Your Telephone

LCD Contrast

Available on backlit telephones and backlit add-on module.

³ To adjust the LCD contrast on the backlit telephones

1. Press and hold down the

2. Press and release

Note Holding the Vol button does not continue to change the setting. The button must

Vol V or Vol W repeatedly.

be pressed for each step of contrast change.

³ To adjust the LCD contrast on the Add-on Module

Mic button.

The Basics

1. Press

2. Press

3. Press

Hold+3+6+9 (simultaneously).

Contrast + button to increase contrast. Contrast - button to decrease contrast.

4. Lift the handset off-hook / on-hook to save settings.

Note Holding the softkey does not continue to change the setting. The softkey must

be pressed for each step of contrast change

Brightness Control

Available on backlit telephones and backlit add-on module.

³ To change the LCD back light brightness

1. Press

2. Press

3. Press

4. Lift the handset off-hook / on-hook to save the settings.

Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add-o n

Hold+3+6+9 (simultaneously).

Bright softkey to increase brightness. Dim softkey to decrease brightness.

Module.

Strata CIX DP5000-series Telephone UG 11/07 13

The Basics

Customizing Your Telephone

Backlight On/Off

Available on backlit telephones and backlit add-on module.

³ To change Backlight Settings

1. Press

2. Press the

3. Use table below to choose preferred settings.

4. Press

Table 4 Backlight Settings

FB4 FB3 FB2 FB1 Meaning Delay (in Seconds)

On On On On Always On None On On On Off Synchronized 300 On On Off On Synchronized 240 On On Off Off Synchronized 180 On Off On On Synchronized 160 On Off On Off Synchronized 140 On Off Off On Synchronized 120 On Off Off Off Synchronized 100 Off OnOnOnSynchronized80 Off On On Off Synchronized 60 Off On Off On Synchronized 50 Off On Off Off Synchronized 40 Off Off On On Synchronized 30 (Default) Off Off On Off Synchronized 20 Off Off Off On Synchronized 10 Off Off Off Off Always Off None

Hold+3+6+9 (simultaneously).

Mic button.

Hold to save settings

Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is

above FB3.

14 Strata CIX DP5000-series Telephone UG 11/07

Keystrip Labels

Available on 9 Line LCD telephone and 10 Button LCD Add-on Module

³ To program LCD Keystrip Labels

1. Dial

2. Press the

3. Press the button you wish to label.

4. Use the dialpad to enter the label.

5. Press the button labeled in step 3 to save the setting.

6. To label another button, repeat steps 3-5.

7. To exit User Programming mode lift the handset off-hook / on-hook.

#9876 (or press the flexible Program button)

Speaker button.

Ring Tones

³ To set distinctive ringing

1. Press

2. Press a

3. You can press

4. Enter the two-digit pitch number (see Table 5 on page 16).

5. Press the same button that you pressed in Step 2 (

6. Lift the handset off-hook/on-hook to save settings.

#9876 to enter User Programming Mode.

Line or extension button. The LED is steady green.

Hold to switch between internal and external pitch. (Internal =

station calls within your system; external = outside line calls.)

a confirmation tone and “DATA PROGRAMMED” displays on your LCD.

The Basics

Keystrip Labels

Line or extension). T wo beeps is

Strata CIX DP5000-series Telephone UG 11/07 15

The Basics

Ring Tones

Table 5 Internal and External Call Ringing Tones

Tone N o . Frequency and Cadence

01 500 Hz 1 sec. On, 3 sec. Off, repeat 02 1300 Hz 1 sec. On, 1 sec. Off, repeat 11 500/640 Hz 1 sec. On, 3 sec. Off, repeat 12 500/640 Hz 1 sec. On, 1 sec. Off, repeat 13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat 18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat

Dial Pad and Button Beeps

Digital telephones can emit a “beep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.

1. Press 3+6+9+Hold (simultaneously).

2. Press

3. Press Programmable Feature Button 1 (FB1) to toggle On/Off.

4. Press

5. You must also go off-hook, then on-hook to exit the program mode.

FB1, LED On: buttons beep. FB1, LED Off: buttons do not beep.

Hold to set the option.

For Single Line Telephone

1. Press

2. Press

3. Press

3+6+9+Hold (simultaneously). 0 1. Msg to toggle On/Off.

Msg LED On: buttons beep. Msg LED Off: buttons do not beep.

4. Press

Hold to set the option.

5. You must also go off-hook, then on-hook to exit the program mode.

16 Strata CIX DP5000-series Telephone UG 11/07

Speakerphone/Microphone Sensitivity Adjustment

When you are using the speakerphone, high ambient noise levels may ca use the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.

1. Press 3+6+9+Hold (simultaneously).

2. Press

3. Press Programmable Feature Button 3 (FB3) to toggle On/Off.

FB3, LED On: Lower sensitivity FB3, LED Off: Normal sensitivity

The Basics

Ring Tones

4. Press

Hold to set the option.

5. Go off-hook, then on-hook to exit the program mode.

Strata CIX DP5000-series Telephone UG 11/07 17

The Basics

Telephone Terminology

When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured.

• Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network). Line can be:

• a button on your telephone set designated for outgoing calls

• your DN button followed by dialing 9.

• Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the handset or press in enabled. The second line of the LCD will display the method of dialing available, followed by the digits dialed.

• Ringing Line Preference – Answer any incoming call by lifting the handset or pressing when ringing line preference is enabled.

• Tone First Signaling – Internal incoming calls only: telephone rings in standard ring tone, lift handset or press

Spkr. There is no need to press the ringing line button to answer the call

Spkr to hear dial tone, the steady green Line LED indicates ALS

Spkr to answer call.

• Voice First Signaling – Internal incoming calls only: a long tone is heard, followed by the caller's voice, this will automatically engage the hands free communications. Lift the handset if desired (for privacy). When Voice First Signaling is enabled the telephone does not ring on internal incoming calls.

• Hot Dialing – Dial a telephone number from the dialpad, the telephone automatically selects a line, shown with a green LED, and turns on the Spkr and Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call.

Spkr to allow for

18 Strata CIX DP5000-series Telephone UG 11/07

Making a Call

There are three ways to originate a call from the telephone:

Handset

1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard

through the handset. The Speaker and Microphone LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) are heard through the handset.

2. When connected, continue using the handset or switch to speakerphone by holding down

Spkr and placing the handset in the cradle.

Spkr Button

1. To make a call, press Spkr. A line may be selected automatically or choose a line manually. The extension or

Line button lights (depending on system programming). Dial to ne is heard

through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number.

The Basics

Making a Call

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

3. When connected, continue using the speakerphone or lift the handset to continue the conversation.

Hot Dialing

1. To make a call using Hot Dialing, start dialing the number. The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.

Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

2. When connected, continue using the speakerphone or lift the handset to continue the conversation.

Strata CIX DP5000-series Telephone UG 11/07 19

The Basics

Making a Call

Dial Directory

This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.

³ To access the Directory

1. Press

Note The soft keys on the Select

2. Choose the directory you wish to access and use the dial pad to enter the name.

Notes

3. Press

4. Press

5. Press

6. Press

7. Press

DIR soft key (shown right).

Select Directory menu appears.

Directory are: My = Personal Speed Dial Names EXTR = System Speed Dial Names INTR = Directory Number Names Dial = Cancel directory, get dial tone.

• If a directory is not selected and a name is entered, all directories will be

searched.

• To enter names from the dial pad, press the dial pad button associated with the

letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor.

Find to start the directory search. Next to move forward through the directory. Back to move backwards through the directory. Call to connect to the directory entry selected. Cncl to quit the directory search.

TOM EDISON NO.2004 APR 05 WEDNESDAY 1:01PM

DIR

20 Strata CIX DP5000-series Telephone UG 11/07

Answering a Call

There are several ways to answer a call:

Handset

³ When the telephone is programmed for Ringing Line Preference, pick up the

handset and the telephone automatically answers the ringing line. ... or press the button associated with the ringing line (flashing green LED).

Speaker

³ When the telephone is programmed for Ringing Line Preference, press Spkr and

the ringing line is answered. ... or press the button associated with the ringing line (flashing green LED). Once

connected, continue using the speakerphone or lift the handset.

Handsfree Answerback

With speakerphone enabled, the telephone may be programmed for Handsfree Answerback. The called party hears a single long tone, followed by the caller’s voice. Begin hands free conversation. If Handsfree Answerback were not programmed, the called party could hear the calling party speak but would not be able to answer them without answering the call manually.

The Basics

Answering a Call

Notes

• The extension LED flashes green, the Microphone LED lights steady red and the Speaker LED flashes Red.

• In order to perform any additional functions with this call (like a transfer or hold) the call must be properly answered to gain full call control. Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset.

• Handsfree MIC setting needs to be enabled by your System Administrator.

Strata CIX DP5000-series Telephone UG 11/07 21

The Basics

On a Call

While on a call you can perform the following:

Switching Between Handset and Speakerphone

³ Press Spkr and place the handset on-hook to switch from handset to sp eakerphone

mode.

³ Take the handset off-hook to switch from speakerphone to handset mode.

Microphone (Mic/Mute) Button

This button toggles between Mic and Mute. When Mic button is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled and mutes both the microphone and the handset.

Hold

³ To place a call on hold, press Hold. Your LCD shows the line on hold. The held

Line’s LED flashes green while appearances of the line at other stations flash red.

• To return to the held call, press the flashing held

• If you do not return to the held call within a specified time, it rings back to your

telephone. The call remains camped-on to your station.

• If the held party hangs up, the call is released.

• See the Call Pickup section to pick up a call on hold from another extension.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

³ While on a call, press Hold twice. That line’s LED flashes green while

appearances of the line at other stations are steady red (in use).

Line button.

22 Strata CIX DP5000-series Telephone UG 11/07

Automatic Hold

This features enables you to move from one Line button to another Line button without pressing Hold.

Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.

³ While on a call, press another extension button to receive/originate a new call. The

accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes.

Consultation Hold

1. While on a call, press

Cnf/Trn. The call goes on hold.

2. Dial another line.

3. Transfer the call or return to the held call by pressing its

Line button.

The Basics

On a Call

Strata CIX DP5000-series Telephone UG 11/07 23

The Basics

On a Call

LED Indicator Details

Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see

Table 6 LED Indicators

Table 6).

LED

Extension In-Use

(access outside line)

Incoming Call

(while ringing)

Hold (outside line) If using

, the hold indication is only at the

Grp

station that places the call on hold.

Hold — Consultation

(during consultation/transfer to another station)

Hold — Exclusive (outside line) 10 pulses/second steady

Hold — Recall

(when held call recalls your idle station)

Hold — Exclusive Recall

Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Conference 10 pulses/second steady

Pooled Line

Your Station (Green) Other Station (Red) Interval Rates

2 seconds On, 1/8 second Off – 1/8 second On/Off

1 second on at 10 pulses/ second –1 second Off

4 pulses/second for 1/8 second On/Off

10 pulses/second steady

1 second at 2 pulses/second, 1 second at 10 pulses/second

Your extension button flashes 10 pulses/second–1 second Off

4 pulses/second, 1/8 second On/Off

steady

one second On/Off

1/2 second On/Off

flashes

steady

[SDN] red flashing or green ringing

3/4 second on, 1/8 second Off

Note LEDs on the telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page 24.

24 Strata CIX DP5000-series Telephone UG 11/07

Feature Operations 3

This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference.

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator. If the code is not in the list, the call will not go through.

Non-Verified Account Codes must be a uniform length but any digits are accepted. Account Codes and Lengths are setup and managed by the System Administrator.

Strata CIX DP5000-series Telephone UG 11/07 25

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

³ To dial using Forced Account Codes

1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after

dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes has been entered, the

number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:

1) 911 2) _______ 3) _______

Strata CIX DP5000-series Telephone UG 11/07 26

Feature Operations

Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

³ To dial using the Account Code button

Note This will require a Programmable Feature Button to be programmed on your

telephone set with the Account Code feature (#46).

1. After accessing

a Central Office (CO) line, press the Account Code button.

LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored to the LCD.

3. If your station is set for Verified Account Codes, you hear a confirmation tone when the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

³ To enter an Account Code using access codes

Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once the code is entered, you will be connected again.

1. After accessing a CO line, press

Cnf/Trn. Once you press Cnf/Trn, your call is

interrupted; you and the other party cannot hear each other. You will hear feature dial tone.

2. Dial

#46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.

Strata CIX DP5000-series Telephone UG 11/07 27

Feature Operations

Advisory Messages

Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined numbers 5~9 can be defined by your System Administrator.

Msg No. Characters Displayed Additional Digits

0 1 2 3 4 5 6 7 8 9

OUT TO LUNCH

IN A MEETING

CALL _____________ Directory Number (e.g.,220)

BACK AT __________ Time (e.g., 1030)

RETURN ON________ Date (e.g., 10 20)

messages, shown in the table below . Message

³ To set an advisory message

1. Go off-hook or press your extension button to hear dial tone.

2. Press

#411

3. Enter Message number (see table above)

4. Enter additional digits if required.

5. Go on -hoo k or press

Spkr to release the line.

³ To clear the registered message

1. Go off-hook or press your extension button to hear dial tone.

2. Press

3. Go on -hoo k or press

#412.

Spkr to release the line.

28 Strata CIX DP5000-series Telephone UG 11/07

Alarm Notification Button

The Alarm Notification Button must be setup by your System Administrator on your station.

³ When the Alarm Notification button displays

³ Call your System Administrator.

This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. Check with your System Administrator to see if this feature is setup for your telephone.

Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.

Feature Operations

Alarm Notification Button

³ To activate Automatic Busy Redial

1. When you reach a busy number, press The LED flashes red. You hear confirmation tone .

2. Hang up or press seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.

3. Lift the handset or press up the handset or press connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

³ To cancel Automatic Busy Redial

³ Press

Strata CIX DP5000-series Telephone UG 11/07 29

Auto Busy Redial or extension + #442.

Spkr. The system redials, up to five to 20 times, every 30 to 180

Spkr and wait for the party to answer. If you do not pick

Spkr within recall timeout (five to 60 seconds) after a

Auto Busy Redial or Cnf/Trn + #441.

Feature Operations

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line Queuing.”

³ To set Automatic Callback

1. If you hear busy tone after dialing an outside line access code or a station number, press

Auto Callback or 4. Busy tone stops, followed by success tone, then busy

tone resumes.

2. Hang up. You can make other calls while waiting.

3. Wh en the called station or outsid e line becomes idle, you r telephone ring s and you will see a fast flashing LED.

• If you called a busy station, the extension LED flashes green (incoming call)

and the called number displays.

• If you called a busy outside line, the extension LED flashes green (incoming

call rate). The seized line’s number displays.

4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. Y ou will be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

³ To cancel ACB

³ Press

Auto Callback or extension button + #431.

30 Strata CIX DP5000-series Telephone UG 11/07

Background Music

You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

³ To enable background music on your telephone speaker

Feature Operations

Background Music

³ Press

BGM. LED turns on.

Or press an extension button +

#490 + n + #, where n is the music source 1~15.

³ To cancel background music on your telephone speaker

³ Press ³ Or press an extension button +

BGM. LED turns off.

#491.

³ To change the BGM source (1~15) assigned to the BGM button

Press an extension button +

#9876 + BGM + n + BGM, where n is the music

source 1~15.

³ To enable background music over your external paging speakers

Press an extension button +

#492 + n + #, where n is the music source 1~15.

³ To cancel background music over your external paging speakers

Press an extension button +

#493 + Spkr.

Strata CIX DP5000-series Telephone UG 11/07 31

Feature Operations

Call Forward

There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.

The other type is Station Call Forwarding. You can use Station Call Forwarding to replace your System Call Forward destination with a custom Call Forward setting made from your station.

System

System Call Forward directs calls to a destination preset by an Administrator for each telephone, commonly set to voice mail.

³ To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.

³ To turn off System Call Forward for your telephone, press

tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.

#621. Confirmation

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone’s System Call Forward settings. Each extension can be independently setup to Station Call Forward to a unique destination. You can set a Programmable Feature Button to perform any Call Forward function - see Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ring only your station

• Transferred internal or incoming line calls

32 Strata CIX DP5000-series Telephone UG 11/07

“Programming Feature Buttons” on page 84 for more details.

Feature Operations

Station Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section).

• Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

• Call Forward - Incoming Line – Forward incoming line calls only.

• Call Forward Any Call - Set for Another Station – Enables you set forwarding of all calls for another telephone within your telephone system.

• Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your telephone system.

Notes

• Call Forward Any Call and Call Forward-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls.

• Call Forward destinations can be set to internal destinations or an outside telephone number.

• You can change your forwarding destination from outside the system using the DISA feature. See your System Administrator for DISA telephone numbers and security code access.

Call Forward

Call Forward Settings

• Call Forward All Calls – Forwards all calls immediately.

• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode.

In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.

• Call Forward - No Answer – Forwards unanswered calls after a preset number of rings. The preset number of rings can be set on a per user basis.

• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are busy , in DND mode or when you don't answer a call within a preset number of rings.

• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.

Strata CIX DP5000-series Telephone UG 11/07 33

Feature Operations

Call Forward

Station Call Forward Procedures

Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call

Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See

Buttons” on page 84 to program a Programmable Feature Button.

³ To use the Call Forward button sequence

³ Follow the instructions in Table 17 on Page 110, shown under the “Button

Sequence” heading. Some features require additional input, such as:

• Dest. Ext. or Telephone No. – Call Forward destination numbers can be

internal extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as telephone number +

• Timer – Enter the number of seconds (08~60) your telephone should ring

before forwarding the call. (This is the Call Forward-No Answer timer.)

• Call Forward Pass Code – A four-digit Call Forward pass code can be setup

by your System Administrator and will allow one station to activate the call forward setting for another station. Users must enter the Call Forward pass code for the station to be forwarded.

#. The CIX accepts destination numbers of up to 32 digits.

“Programming Feature

9) + the

Note In Ta ble 15 on Page 105, (tone) refers to three short tones used as a

confirmation tone and

will play at that point in the sequence to confirm your

input was accepted.

34 Strata CIX DP5000-series Telephone UG 11/07

Feature Operations

Call Forward

Call Forward Examples

³ To set your telephone to Call Forward Busy-No Answer to an internal extension

number

³ Press your extension button +

#6041 + 3000# + 10

#6041 3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards

= Call Forward Access Code sequence

³ To set another telephone to Call Forward Busy-No Answer to an outside

destination number after a set time

³ Press your extension button +

5873000 #6042

1234 = Other telephone’s extension number 1111 = Call Forward Passcode for other telephone + # 9 = Outside Line Access Code 1 949 5553000 = 1 + Area Code + Telephone Number # = Must press after entering an outside destination number 08 = Ring time in seconds before Call Forwards

+ # + 08

= Call Forward Busy No Answer Access Code sequence

#6042 + 1234 + 1111 + # + 9 +1 949

Strata CIX DP5000-series Telephone UG 11/07 35

Feature Operations

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

• Hang up and retrieve the parked call at a later time

• Originate another call

• Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

• If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

• If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

³ To park a call

1. While on a call, press green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming).

2. Specify the Park Orbit using one of the following:

• Press

7000~7019. The chosen orbit appears on the LCD.

• Enter a valid extension.

• Press

3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.

and the system automatically selects a General Park Orbit between

# and the system automatically selects your extension as the orbit.

Park in Orbi t or press Cnf/Trn + #33. The LED flashes

36 Strata CIX DP5000-series Telephone UG 11/07

³ To retrieve a parked call

1. Press

2. Enter the Orbit Number where the call is parked or

Park in Orbi t or press your extension button + #32.

you are calling. You cannot use flashes at the in-use rate when the call is retrieved.

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Two or more stations can be assigned to a pickup group, there are a total of 32 pickup groups available. You can easily pick up ringing calls on other extensions. Ringing calls include: new, transferred, internal, or external calls. You will have the ability to pick up calls for other extensions in your group and other groups as well. See your System Administrator for group assignments.

Feature Operations

# for the extension from which

to retrieve a parked call. The extension LED

Call Pickup

Ringing, Page or Held Call Pickup

This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

Strata CIX DP5000-series Telephone UG 11/07 37

Feature Operations

Call Pickup

³ To perform Call Pickup

³ Press the buttons shown in the table below for the desired Pickup feature.

Table 7 Call Pickup Feature Codes

Ringing or Page Calls

Directed DN

Group A call ringing a member of your pickup group. Directed Ext. A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.

Directed Group A call ringing an extension in this Pickup Group.

Ext. No.

Outside Calls Any incoming outside line call.

All Call, Group, and/or External Page

Held Calls To Pic k U p :

Local Retrieve A call held on this telephone. Remote Retrieve A call held on another Primary Ext. No. #5#72 + Primary Ext. No.

Outside Line Retrieve

Directed Ext. Retrieve

To Pick Up:

A call ringing or held at the Extension Number. #5#6 + Ext. No. A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No.

A call ringing this Ext. No. only. Other lines ringing on the same phone are unaffected.

An All Call Page, Group Page and/or External Page by Page Zone or by a specific Ext. No.

A call held on this outside line only, regardless of the phone that placed the call on hold. Must enter a three digit outside line no. (e.g., 007).

A call held on for this Ext. No., regardless of where this Ext. No. appears.

Press Ext. Button, then dial the access sequence below:

#5#34

#5#32 + Group No.

#5#22 + Ext. No.

#5#9 #5#36 + Page Zone No.

(01~08)

#5#5 + Ext. No. of another

phone being paged.

Press Ext. Button, then dial

the access sequence below:

#5#71

#5#73 + Outside Line No.

(001~128)

#5#74 + Ext. No.

Notes

• The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button (on

the bottom left-hand side) of a multi-button telephone.

• If more than one call is on hold, the call on the telephone’s lowe st button number is picked up.

• Ringing calls are picked up over held calls as a priority.

38 Strata CIX DP5000-series Telephone UG 11/07

Call Transfer

Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also

supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer:

• Blind transfer – The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available.

• Supervised transfer – The call is “supervised” during the transfer process so the call can be announced to the receiving party before completing the transfer. A supervised transfer also allows the person originating the transfer to take back or cancel the transfer.

³ To perform Call Transfer Imme diate

1. While on a call, press the

2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.

TRNS Soft Key.

Feature Operations

Call Transfer

³ To transfer using the Cnf/Trn button

1. While on a call, press

Cnf/Trn. Y our Line LED flashes green and you hear internal

dial tone.

2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or hang up to complete a “blind transfer.”

Note If the privacy option has been disabled, then if you use a Line button when you

transfer the call, the LED will flash red until the receiving party answers. While the LED is flashing, you can press the

Line button to return to the call. If the

receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller.

During call transfer, you can connect all three parties by pressing the button or by pressing the

JOIN soft key. This allows the three parties to talk

Cnf/Trn

together.

3. T ransfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.

Strata CIX DP5000-series Telephone UG 11/07 39

Feature Operations

Call Waiting

³ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

#407.

Cnf/Trn.

3. Enter the VM mailbox number (usually the same as the extension number) +

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

³ To transfer a call directly to VM with a DSS button

1. While on a call, press

Cnf/Trn.

2. Press the DSS button programmed to the voice mail number.

3. Hang up and the caller is connected to the VM mailbox.

Call W aiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have an extensio n button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

³ To answer a waiting call by placing the current call on hold

³ Press

Hold. The existing call is placed on hold. The camped-on line rings your

station (the Line LED flashes green - incoming call)....or if your telephone has the

Auto Hold feature, just press the flashing extension button. You are connected to the transferred call. The extension or Line LED flashes green

(in-use).

Note See your System Administrator to find out if you have Auto Hold.

³ To answer a waiting call by disconnecting or transferring the current call

³ Hang up or transfer the existing call; the camped-on call rings your station. The

camped-on line rings your telephone and the Line LED flashes green (incoming call). ...or press the flashing extension or

Line. The existing call is placed on hold. The

camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).

40 Strata CIX DP5000-series Telephone UG 11/07

Caller ID

Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible

³ To view saved Caller ID information

1. When your station is idle, press the

2. Use the soft keys (Next, Prev, Call or Exit).

Note Caller ID is displayed when a call is first answered and will be displayed for the

Caller ID button.

The Caller ID LED lights green and the latest record displays.

first 15 seconds of the telephone call.

Conference Calls

You can conference together up to eight parties (including yourself) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, the first station to have been added to the conference becomes the Master.

Feature Operations

Caller ID

Caller ID button.

³ To conference calls

1. While on a call, press

2. Call another station or outside line.

3. When the called party answers, press answer, press

All parties are conferenced. If the second call was placed on a your telephone, the LED also flashes green.

4. Repeat steps 1~3 until all parties are added or the maximum number of parties is reached.

Note When the Master of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

Strata CIX DP5000-series Telephone UG 11/07 41

Cnf/Trn again to return to the original connection.

Cnf/Trn

. You hear dial tone and your Line LED flashes green.

Cnf/Trn. If you receive a busy tone or no

Line that appears on

Feature Operations

Conference Calls

³ To transfer conference control

1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties.

³ To hold a conference call

³ If you are the Conference Master, press the

Hold button once (or twice for

Executive Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during a conference call.

³ To add Voice Mail to a conference call (performed by Conference Master)

1. Press

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and

3. Press

Cnf/Trn to place the current call on Consultation Hold.

security code. This adds the voice mailbox to the conference.

Cnf/Trn to reconnect to the original party. (You can continue to add

conference members by pressing

Cnf/Trn and dialing another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

42 Strata CIX DP5000-series Telephone UG 11/07

Feature Operations

Conference Calls

Supervising a Tandem Call

1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate).

2. Dial an outside telephone number.

3. After the party answers, press and all parties are conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection.

4. Press

Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and

the two lines are connected. The LED turns Off when the parties hang-up.

5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press LEDs turn Off and the connection is released.

If your telephone company provides automatic disconnect supervision, the connection will release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

Cnf/Trn. The extension LED flashes (in-use rate)

Cnf/Trn and hang-up. Both Line

Conference Add/Split/Join/Drop

If you initiate a conference with two or more parties, you can continue to add outside callers to conference; or you and another member of the conference can leave (Split) the conference for a private convers ation. During this time, other conference members remain connected.

You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable Feature Buttons.

This feature also works for remote stations which are connected through Strata Net QSIG.

Important! You must be a conference master to perform the Add, Split and Drop

features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master.

Strata CIX DP5000-series Telephone UG 11/07 43

Feature Operations

Conference Calls

³ To add an Incoming call to the Conference

1. Place the first caller/Conference on hold.

2. Answer the incoming ringing call.

3. While speaking to the incoming caller, press

4. Press the blinking DN where the first caller/Conference was placed on hold.

5. Press

Cnf/Trn twice to join all parties together.

³ To Split from a conference

1. While in a conference call on a DP5000-series phone, press the key or Split button.

2. Press the

NEXT soft key until you see the extension number for the party that you

want to Split out of the conference.

3. You can return both yourself and the other Split party back into the conference by pressing

RTRN terminates a feature operation and returns to the previously displayed state.

JOIN.

³ To Drop the Split party from a conference

³ Press the

DROP Soft Key. The party that you are talking to privately (the party

which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference.

Cnf/Trn button.

SPLT (Split) soft

If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference.

44 Strata CIX DP5000-series Telephone UG 11/07

Feature Operations

Direct Inward System Access (DISA)

Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone.

1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone.

If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press

and repeat Step 2.

Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a DSS button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the station’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

• busy on a call on any button

• idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

³ To connect directly to another station’s extension

1. When connected to a line or another station, press The original party is put on-hold. You can call a station even if the DSS LED

shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note You can transfer the call to an idle or busy station.

Strata CIX DP5000-series Telephone UG 11/07 45

DSS.

Release.

Feature Operations

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.

³ To activate DND on your Primary extension

³ Press

³ To activate DND on a non-Primary extension

³ Press the desired extension appearance and

³ To deactivate DND

³ Press

Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red

and DND mode is activated for the entire station.

Success T one). The LED lights steady red and DND mode is activated for that extension on your telephone.

Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out

and DND mode is de-activated.

Do Not Disturb or #6091 (hear

46 Strata CIX DP5000-series Telephone UG 11/07

Setting DND for Another Extension

³ To activate DND for another extension

³ Enter

#6191 (hear Entry Tone) + the Primary extension of the remote extension +

the pass code +

# (hear Success Tone). This sets DND as if activated by the

Primary extension on the target telephone.

³ To deactivate DND for another extension

³ Enter

#6192 (hear Entry Tone) + the Primary extension of the remote extension +

the pass code +

# (hear Success Tone). This removes DND from the target

telephone.

³ To change your DND Pass Code

³ Enter

#670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #

(hear Entry Tone) + new pass code + # (hear Success Tone). If you activate DND while a call is ringing, the ringing stops. The LED continues

to flash on your telephone and ring on other appearances.

Door Lock(s)

If you have locked doors in your facility that can be controlled through the Strata CIX system, you may be able to unlock these doors by using your telephone’ s Unlock Door button(s). The Check with your System Administrator to find out the locations of your system’s door phones and record them below.

Unlock Door button(s) is programmed to unlock a specific door.

Feature Operations

Door Lock(s)

Door Lock No. Location Door Lock No. Location

410

³ To unlock a door

³ Press the specific

Unlock Door button or #12 + the Door Lock Number (see

above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Strata CIX DP5000-series Telephone UG 11/07 47

Feature Operations

Door Phone(s)

Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

LCD telephones display the door phone name ID when calls are made to or from door phones.

The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.

Door Phone Name/Location Door Phone Name/Location

³ To answer a door phone call

³ When you hear a door phone call ringing, lift the handset or press the ringing

button. A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press your extension +

#5#5 + directory number of the ringing phone.

48 Strata CIX DP5000-series Telephone UG 11/07

³ To call/monitor a door phone

1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use).

2. Press

³ To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing

2. When answered, speak at a normal voice level in the direction of the door phone.

#15 (hear three tone bursts), then enter the door phone number (01~24,

depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.

tone–one or five times (set in system programming).

Emergency Call

³ To make an emergency call, dial 911 or Access Code + 911. This depends on

off-hook preference set up for your telephone.

Feature Operations

Emergency Call

Note Check with your System Administrator for the Access Code because this code

may be different from the one used to get an outside line.

Emergency Monitoring Station

Your system may have one digital telephone assigned as an emergency monitoring station. If your telephone has this assignment, your line LED will flash green when someone makes a participate in the conversation. See your System Administrator for more information on this feature.

Strata CIX DP5000-series Telephone UG 11/07 49

911 call. When you answer the call, you can listen in and

Feature Operations

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your System Administrator to find out if your telephone is programmed with the ability to change languages.

³ To change the Language Display

³ Enter the Change Language access code

1: English date format – MM/DD (/YY) 2

: British English – DD/MM (/YY)

: French – DD/MM (/YY)

: Spanish – DD/MM (/YY)

#495 + the Language Code (see below).

50 Strata CIX DP5000-series Telephone UG 11/07

Message Waiting

Message Waiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions.

The messages from other extensions are notifications that someone has called your extension and wants you to call them back.

An extension can receive up to three Message Waiting indications, one additional indicator will always be reserved for the voicemail system.

Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN

can receive up to three message waiting indicators.

³ Responding to a Lit Msg LED

Feature Operations

Message Waiting

1. Press Red flashing

Msg button. The telephone will dial the message source (the

voicemail or another extension). See Note below.

2. When call is finished, hang up and the message waiting indicator will be cleared.

3. If the Msg LED continues to flash, there are additional messages to check, repeat steps 1-2. Voicemail devices have a short delay in turning off the message waiting indicators.

³ To manually turn off the Msg LED, press your extension button, then enter #409.

Repeat this sequence until all the messages are cleared.

Notes

• If there is a + on the LCD, press the Next Soft Key to scroll through the messages sent to that extension.

• To see who has sent you messages, or to retrieve the messages, press the flashing

Msg button.

Strata CIX DP5000-series Telephone UG 11/07 51

Feature Operations

Message Waiting

Turning On/Off MW LED on Another Extension

When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back.

By sending a message to another extension you turn on their Msg LED.

1. Dial an internal extension. You may hear ringing or busy tone.

2. Press

Msg or 7. The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where the Message Waiting light was sent to.

If you decide to cancel the Message Waiting light at this point, press again while ring-over tone is playing and the light will be cancelled, or if you want to cancel the message later, call the telephone you set the message on and press twice.

3. Press

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing

4. Turn off the Message LED.

³ The two ways to turn Off a Message LED are

Method 1

1. Press

2. Press

#64 plus the extension number that has the message light set. Spkr or hang up to end the call.

Method 2

1. Dial the extension that has the Message LED on.

2. Press

3. Press Spkr or hang up to release your telephone.

Msg or 7

Msg button which calls you back.

52 Strata CIX DP5000-series Telephone UG 11/07

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near yo ur telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the works. The

Microphn Cut-off functions on Handsfree Answerback and speaker

OCA calls for privacy.

³ To turn the microphone ON/OFF

³ Press

Microphn Cut-off to toggle between ON/OFF.

Microphn Cut-off LED is not lit and your microphone

Feature Operations

Microphone Cut-Off

Microphn Cut-off LED lights

Strata CIX DP5000-series Telephone UG 11/07 53

Feature Operations

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker.

Handset OCA can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the speakerphone.

³ To make an OCA call

³ Manual – Dial an extension. When you hear busy tone, press

tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below.

³ Automatic – If your telephone and the extension you are calling have been

programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing

³ To answer a Handset OCA call

While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling.

³ Press Mic to toggle between the new and original callers.

You talk to the new caller for as long as you hold down button, you return to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to.

5 and, after one long

Mic. When you release the

³ To answer a Speaker OCA call

1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.

2. To turn off your microphone speaker to the second party, you can press

Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the

second caller, although he/she can still speak through your speaker.

3. Press

Mic or Microphn Cut-off again to reconnect to the second caller. You can

toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

Mic or

54 Strata CIX DP5000-series Telephone UG 11/07

Override Calls

The available override features are:

• Busy Override

• Do Not Disturb Override

• Executive Override

• Destination Restriction/Traveling Class Override

• Class of Service Override

• Privacy Override

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

³ To use Busy Override

³ After reaching a busy station, press

indicating that a call is waiting. The station number displays.

Feature Operations

Override Calls

2. A muted tone is heard at the busy station,

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

³ To use DND Override

³ After reaching a station in DND mode, press

station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displays Override.

Strata CIX DP5000-series Telephone UG 11/07 55

DND OVR DENY, if the station you called denies DND

2. A tone signal is heard at the DND

Feature Operations

Override Calls

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

³ To perform Executive Override

³ After reaching a busy station, press

...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.

The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displays Override. If you do not have Override privileges, you will camp on.

EXEC OVR DENY, if the station you called denies Executive

Destination Restriction/Traveling Class Override

Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre-determined account cod e.

³ To use Destination Restriction or Traveling Class Override

1. Press

2. Enter the trunk access code or LCR access code.

3. Dial the external telephone number.

471. Confirmation tone plays and the LCD shows “Enter OVR Code.”

Class of Service Override

By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

³ To perform Class of Service Override

1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the in-use rate.

2. Press

3. Enter the COS Override Code (four digits). You hear dial tone.

4. Dial a telephone number.

Note For security reasons, the override codes are only available on a selected basis.

56 Strata CIX DP5000-series Telephone UG 11/07

#471. Dial tone stops. Your LCD prompts you to enter a code.

See your System Administrator.

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-tostation call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see

“Privacy” on page 59.)

Paging

Station users can make page announcements to telephones and external speakers. Check with your System Administrator to find out the zone numbers for various paging groups.

³ To make a Page Announcement to telephones or external speakers

1. Lift the handset, press your extension button and enter a paging access code.

2. Make your announcement, then hang up.

³ To make a Group Page

³ Press

Group Page and enter the Group number (01~16)

...or press extension +

#31 and enter the zone number.

Feature Operations

Paging

Answering a Page

³ To answer a Group Page, lift the handset of f-h oo k, dial #5#36 and enter the Page

Zone number (01~08, depending on your telephone system).

³ To answer an External Page Zone, lift the handset off-hook, dial

the Page Zone number (01~08, depending on your teleph one system).

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#5#36 and enter

Feature Operations

Paging

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

³ To make an All Call Page

1. With the handset off-hook, press ...or dial #30. This pages all telephones in the All Call Page Group but, depending

on system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

³ To answer an All Call Page

1. Lift the handset off-hook, dial

2. Enter the Page Zone Number (01~08, depending on your telephone system).

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

All Call Page

#5#36.

³ To make an Emergency Page, lift the handset off-hook, dial #37. ³ To make an Emergency Page to a group, lift the handset off-hook, dial

enter the Group number.

#38 and

58 Strata CIX DP5000-series Telephone UG 11/07

Privacy

Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Your telephone may be equipped with a Privacy Release and/or a Privacy on

Line

button. On a normally private telephone, Privacy Release allows other

appearances of you line to join the conversation. On a normally non-private telephone,

Privacy on Line allows you to exclude others. The Privacy condition may be

toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

³ To use Privacy Release

Feature Operations

Privacy

³ While on a CO line call, press

outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside To add a third station, press

³ To set/cancel Privacy

³ Press

Privacy on Line to set privacy. The LED lights steady red. Others are

blocked from entering your outside line calls when they press a common ...or press Privacy on Line again to cancel the feature. The LED turns Off.

Privacy Release. The LED lights red. The

Line, the Privacy Release LED turns Off.

Privacy Release again; the process repeats.

Line

Redial

Use this button to redial the last number dialed from your telephone.

³ To redial the last number, press Redial or

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Feature Operations

Speed Dial

Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:

• System SD – All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator. In some cases, System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone.

• Station SD – Your System Administrator allocates a block of up to 100 personal SD numbers (10 per telephone). You have exclusive use of them and you can create and change them from your own telephone.If you have a 9-Line LCD telephone, you can assign names to your station SD numbers to appear on the Personal SD Directory display (see your System Administrator or use the procedure for “Storing Personal Speed Dial Names” on page 63.)

³ To use personal Speed Dial

1. See your System Administrator to check how many personal Speed Dial numbers are allocated to your telephone and if you have Speed Dial capabilities enabled on your telephone.

2. Setu p / Store your personal Speed Dial numbers.

3. Assign names to personal Speed Dial numbers (on supported models).

Making a Call Using Speed Dial

There are two ways to begin a Speed Dial Call.

1. Press Spdial on a DP5000-series digital telephone ...or press the

2. Dial the Station or System Speed Dial Number. St ation Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

60 Strata CIX DP5000-series Telephone UG 11/07

button on any telephone.

Feature Operations

Table 8 Speed Dial Access Codes

Feature Feature Access Code Sequences

Speed Dial (Dialing an SD number)

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

2. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed Dial bin number (nnn).

Spdial2 + nnn

nnn = 100~199 Station SD numbers

Spdial

nnn = 200~999 System SD numbers

+ nnn

Storing a System/Station Speed Dial Number

1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.

2. Dial the Station Speed Dial number (100~199) or System Speed Dial number (200~999). The LCD shows your digits and you hear Entry Tone.

3. Dial the telephone number to be stored + codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + #. You hear Success Tone.

4. Lift handset.

5. To enter another number repeat steps 1-4. Refer to Table 9 below. Example: To store a Station Speed Dial number to Speed dial location 100, dial

#66 + 100 + 99495833000 + #

#. Include any required access and area

Speed Dial

Table 9 Feature Access Codes

Feature Feature Access Code Sequences

Speed Dial (Storing an SD number)

#66 +

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

2. Refer to Table 10 on page 62 to see how to enter*and # into a speed dial phone number.

Strata CIX DP5000-series Telephone UG 11/07 61

nnn + Phone No.2 + #

nnn = 100~199 SD bin numbers

#66 + nnn + Phone No.

nnn = 200~999 SD bin numbers

+ #

Feature Operations

Speed Dial

Advanced Speed Dial Operation

Special Characters

SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see

Table 10Phone Number Dial String Characters

Entry Meaning

0~9 #

(1 ~ 9)

page 87.

0~9 End of Speed Dial Number when entering via access code (#66)

Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional. When character, it consumes one Speed Dial digit. Entering pause would use two of 32 characters.

A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape sequences. Example: To insert a 17-second pause, press displays denoting a pause in the SD number. In this example, you would see “PP.”

is used as an escape

7 to insert a seven-second

8. A “P”

*9*

** *

## is entered into the speed dial string.

is entered into the speed dial string.

Long SD Numbers

Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits are automatically stored in the next sequential SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there.

62 Strata CIX DP5000-series Telephone UG 11/07

Feature Operations

Storing Personal Speed Dial Names

You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories.

Notes

• Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers.

• Only the Administrator telephone can store System Speed Dial numbers.

³ To assign Station Speed Dial names

Speed Dial

1. Enter User Programming Mode by dialing

2. Press

Spdial. “SPEED DIAL MODE” displays on the LCD.

#9876 or, press Program.

3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999 for System speed dial, depending on system programming).

4. Enter the telephone number to be stored. If you normally a dial line access code (such as

Example:

Press the for “A.”

and/or and area code, enter the codes before the telephone number.

5. Press

Spkr, then input the

Press the again for “B,” etc.

Refer to the table for other characters.

name that will appear in the Personal SD directory (nine characters max).

You can enter alphanumeric characters from the dial pad (shown

Notes

• To store #, press

• To store *, press

5859

* **

right and in Table 11).

Strata CIX DP5000-series Telephone UG 11/07 63

Feature Operations

Speed Dial

• To move one character

to the right, press

SCROLL or RIGHT

Soft Key. To add a space, press the RIGHT Soft Key twice.

• To backspace (delete

previous character), press the

PAGE or

LEFT Soft Key .

• T o cycle back to the first

letter, continue pressing the LEFT Soft Key.

6. Press

Spdial. The Speed

Dial name is now

Table 11 Dial Pad Alphanumeric Characters

Dial Pad Buttons

Number of times to press the dial pad button

1 2 3 4 5

1 2 ABC‘ 2 3 DEF ! 3 4 GH I &4 5 JKL*5 6 MNO# 6 7 PQRS7 8 TUV?8 9 WXY Z 9 0 ()&/0

-.:,1

programmed.

7. Go off hook. The telephone exits User Programming Mode.

8. Test the Personal SD entry by pressing the

Personal SD Soft Key. Look for the

name in the entry and press the Soft Key associated with that name.

64 Strata CIX DP5000-series Telephone UG 11/07

Tone First / Voice First Signalling

To determine the signalling on the telephone circuit.

Tone First Signalling

When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call.

Voice First Signalling

The telephone does not ring when it is being called, rather a long tone is heard, followed by the caller's voice coming through the speaker. This method automatically starts in a hands free mode and allows both parties to speak with each other.

Note The calling party has control over whether Tone First or V o ice First Signaling is

being used. The ability to switch between the two is setup by the System Administrator.

³ To change the signalling method while placing the call

1. Enter the extension number

2. Press

3. Press

1 to turn on Tone First Signaling. 2 to turn on Voice First Signaling.

Feature Operations

Strata CIX DP5000-series Telephone UG 11/07 65

Feature Operations

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered

after that point will be sent with touchtones.

³ To change Tone Dialing

1. Access an outside line.

2. Dial a telephone number.

3. While on the call, press programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.

The T one LED lig hts steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed.

T one Dial Select. Although the outside line is

66 Strata CIX DP5000-series Telephone UG 11/07

Uniform Call Distribution

Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt. The call will go to the next agent or, if all agents are busy, the call will camp-on to the Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.

This feature distributes incoming calls to available agents. Agents must be logged into the group to receive UCD calls. The following illustration shows the typical call flow for this service.

1. Agent logs into the UCD group.

2. CIX receives a call from PSTN or extension.

3. The call is routed to voice mail which provides the initial greeting using the auto attendant service.

4. The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pre-determined destination.

5. The voice mail transfers the call to the UCD pilot group.

6. According to the hunting rule (distribute), the call is delivered to an idle agent who logs in to this hunting group.

Feature Operations

Uniform Call Distribution

If no agent is available in the hunting group, the call is queued to the UCD pilot group. The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending on the configuration. If the call cannot be answered within the preconfigured time, the call is routed to an overflow destination.

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Feature Operations

Uniform Call Distribution

Login/Logout

Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below

• Login - Key is On Steady

• Logout - Key is Off

The Login/Logout feature is applied to the call which terminates to UCD pilot only. Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state. Also, Login/Logout can be activated by an access code. The default numbering plan is shown below.

Access Code Feature

#6061

#6062 #6161 + DN + # #6162 + DN + #

where DN = the Directory number of the agent station.

Logout - from Agent Station

Logout — Agent Station (DN) from another station

68 Strata CIX DP5000-series Telephone UG 11/07

ADM/DSS Console 4

This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Single line telephone).

Add-on Modules

The following Add-on modules provide additional buttons:

• 10 Button LCD Module, up to two supported per telephone.

• 20 Button Add on Module with paper keystrip, up to two supported per telephone.

• Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip, up to three supported per telephone.

Strata CIX DP5000-series Telephone UG 11/07 69

ADM

Buttons and LEDs

The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature.

When a Programmable Feature Button is programmed as a DSS button or a Line button, it will have an LED that provides a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension.

• A station or line shows steady red when in use by others; green when in use by your extension.

• A DSS LED will flash red while making a call and turn intermittently green once connected.

• An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user.

Strata CIX DP5000-series Telephone UG 11/07 70

ADM/DSS Console

Adding an ADM

For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM.

CAUTION! Unplug the line cord from the DP5000-series telephone before

attaching the ADM. Plugging the ADM cable in while the DP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.

Brightness Control

³ To change the Brightness Control for a 10 button LCD add on module, refer to

“Brightness Control” on page 13.

Keystrip Labels

³ To label the keystrip buttons on the 10 button LCD add on module, refer to

“Keystrip Labels” on page 15.

ADM

Strata CIX DP5000-series Telephone UG 11/07 71

ADM/DSS Console

DSS Console

The 60 button Direction Station Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to

180) additional buttons (shown

right). The 60 programmable feature

buttons can be assigned as CO line, extension, DSS, One Touch Speed Dial or any other flexible feature.

The DDM5060 console uses dual red and green LEDs to show call and feature status.

DSS Buttons

DSS buttons can appear on both the ADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station.

The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call, or is idle, but all appearances of the station’s extensions are busy or in-use by other stations. When the associated DSS button is in the Do Not Disturb mode, the LED blinks red at a slow rate.

DSS buttons cannot directly call station Phantom extension numbers, Distributed Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations.

Calling a Station

³ To call a station’s extension from either a DSS console or a ADM, press the DSS

associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice

First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone.

72 Strata CIX DP5000-series Telephone UG 11/07

ADM/DSS Console

Transferring to an Idle Station

You can transfer internal or outside calls to an idle station from either a DSS console or a ADM.

³ To transfer a call to an idle station

1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or extension LED flashes green

at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signaling mode, you hear successive ring tones.)

2. Announce the call. With Tone signaling, you would have to wait for the called station to answer before

announcing the call.

3. Hang up. The call rings the called station when you hang up. While the called station is

ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes idle.

When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red.

4. If the station does not answer before a period set in system programming, the call recalls your station.

DSS Console

Strata CIX DP5000-series Telephone UG 11/07 73

ADM/DSS Console

DSS Console

Call Transfer with Camp-on

You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.

³ To transfer call to a busy station

1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold. The

Line or extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red.

2. Hang up. The call rings the called station once with the camp-on tone. While the called

station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red.

When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red.

Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but

will recall your telephone immediately.

If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back.

Call Answering (Outside Line)

If your ADM or DSS console is equipped with a Line button, you can answer outside line calls from the ADM or DSS console as you would from a digital telephone.

³ To answer an incoming outside line call to a ADM or DSS Console, press the

flashing

Line.

Speed Dial

Your ADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. the ADM or DSS console function like

SD buttons on digital telephones.

74 Strata CIX DP5000-series Telephone UG 11/07

SD buttons on either

ADM/DSS Console

Paging

You can make an announcement page to a group of telephone speakers selected in system programming with on either the DSS console or the ADM can be used for page announcements. See

Call Page” on page 58.

All Call Page on the DSS console. SD (if programmed)

Call Forward Override (DSS Override)

Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.

³ To override call forward with the console’s associated telephone

1. Press

2. Dial the station number set for call forward.

Cnf/Trn or extension button.

Make the call as you would from any other station. This procedure assumes your station has a typical program setting.

DSS Console

“All

³ To override call forward with your DSS Console

³ Press the station DSS button set for Call Forward.

Night Transfer Button

This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode. See your System Administrator for information on the settings for Day, Day2 or Night Mode. These modes will transfer calls to a designated location or voice mailbox, depending on programming.

1. Press Night Transfer.

2. Press the desired Mode number:

• Press

Strata CIX DP5000-series Telephone UG 11/07 75

1 for Day Mode (LED remains off). 2 for Day2 Mode (LED flashes red). 3 for Night Mode (LED is solid red).

This page is intentionally left blank.

Headset and Handset Operation 5

The DP5000-series telephone come standard with a built-in headset interface.

Recommended Headsets

For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com

Important! If you experience any electrical interference when using a wireless

headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.

Headset and Handset Interactions

When headset is connected and handset is off hook, you can use handset only. When headset is connected and handset is on hook, you can use headset. The handset and headset cannot be used simultaneously.

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Headset and Handset Operation

AUTO or CARBON Setting

There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon). If the current is marginal using a carbon headset (only) and performance is not good, change the setting to CARBON.

³ To change the setting from Auto to Carbon

Telephones: All except the Single Line Telephone

1. Press

2. Press

3. Press

4. Press

5. Go off-hook, then on-hook to exit the program mode.

3+6+9+Hold (simultaneously). Spdial. FB3 to toggle On/Off.

FB3, LED On: CARBON FB3, LED Off: AUTO (default)

Hold to set the option.

Telephones: Single Line Telephone

1. Press

2. Press

3. Press

3+6+9+Hold (simultaneously). Spdial and press 3. Msg to toggle On/Off.

Msg LED On: CARBON Msg LED Off: AUTO (default)

4. Press

Hold to set the option.

5. Go off-hook, then on-hook to exit the program mode.

78 Strata CIX DP5000-series Telephone UG 11/07

Headset and Handset Operation

³ To change the headset transmit level to Low or Normal

Telephones: All except Single Line Telephone

1. Press

2. Press

3. Press

3+6+9+Hold (simultaneously). Spdial. FB2 to toggle On/Off.

FB2, LED On: Low FB2, LED Off: Normal (default)

4. Press

Hold to set the option.

5. Go off-hook, then on-hook to exit program mode.

Telephones: Single Line Telephone

1. Press

2. Press

3. Press

3+6+9+Hold (simultaneously). Spdial and press 2. Msg to toggle On/Off.

Msg LED On: Low

AUTO or CARBON Setting

Msg LED Off: Normal (default)

4. Press

Hold to set the option.

5. Go off-hook, then on-hook to exit the program mode.

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Headset and Handset Operation

Headset Transmit Level Adjustments

³ To set the level of the Headset Transmitter for DP5000-series telephones

1. Press

2. Press

3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone

Transmit

Level

Max. (louder) OFF OFF OFF +12 dB

Default ON ON OFF 0 dB

Min. (softer) ON ON ON -16 dB

Note ON means LED ON; OFF means LED OFF

4. Press

5. Go Off-hook, then on-hook to exit the program mode.

3+6+9+Hold (simultaneously). #.

(SLT), use 1,2,3 and Msg. See table b elow.

Headset Transmit Level

FB1 FB2 FB3 Level

SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg

ON OFF OFF +8 dB

OFF ON OFF +4 dB

OFF OFF ON -4 dB

ON OFF ON -8 dB

OFF ON ON -12 dB

Hold.

80 Strata CIX DP5000-series Telephone UG 11/07

Headset and Handset Operation

Handset Level Adjustments

Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. This feature is not available on the Single Line Telephone (SLT).

³ To change the Carbon Setting

1. Press

2. Press

3. Press

4. Press

5. Go off-hook, then on-hook to exit the program mode.

³ To adjust the Handset Transmit Level for DP5000-series telephones

1. Press

2. Press

3. Set the level using FB1, FB2 and FB3.

3+6+9+Hold (simultaneously). Spdial. FB1 to toggle On/Off.

FB1, LED On: Carbon type handset FB1, LED Off: DP5000 ECM handset (default)

Hold to set the option.

3+6+9+Hold (simultaneously). Redial.

For Single Line Telephone, use 1,2,3 and Msg. See table below.

Handset Level Adjustments

Handset Transmit Level

Transmit

Level

Max. (louder) ON ON ON

Default OFF OFF ON

Min. (softer) OFF OFF OFF

4. Press

Hold to set the option.

SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg

FB1 FB2 FB3

OFF ON ON

ON OFF ON

ON ON OFF

OFF ON OFF

ON OFF OFF

5. Go Off-hook, then on-hook to exit the program mode.

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Headset and Handset Operation

Handset Level Adjustments

³ To adjust the Handset or Headset Receiver Level for DP5000-series telephones

1. Press

2. Press

3. Set the level using the buttons shown in the table below.

Transmit

4. Press

5. Go Off-hook, then on-hook to exit the program mode.

3+6+9+Hold (simultaneously). Redial.

Handset / Headset Receiver Level

FB4 FB5 FB6

Level

Default OFF OFF ON

9-Line LCD FB4 FB11 FB12

SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg

Max. (louder) ON ON ON

OFF ON ON

ON OFF ON

ON ON OFF

OFF ON OFF

ON OFF OFF

Min. (softer) OFF OFF OFF

Hold to set the option.

³ To adjust the Handset Side Tone Level for DP5000-series telephones

Note This feature is not supported on the Single Line Telephone.

1. Press

2. Press

3+6+9+Hold (simultaneously). Redial.

3. Set the level using the buttons shown in the table below.

Handset / Headset Side Tone Level

Side T one Level

Max. (louder)

Min. (softer) OFF OFF

4. Press

Default ON OFF

Hold to set the option.

DP5000-series FB7 FB8

9-Line LCD FB13 FB14

ON ON

OFF ON

5. Go Off-hook, then on-hook to exit the program mode.

82 Strata CIX DP5000-series Telephone UG 11/07

User Programming 6

User programming allows you to customize your LCD telephone. You will be able to:

• Enter numbers in your personal Speed Dial list

• Program One Touch and Programmable Feature Buttons

• Register Call Forward assignments

• Assign Message Waiting Keys

• Assign the background music (BGM) source to be played over the telephone’s speaker

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User Programming

Programming Feature Buttons

You can use the User Programming Mode (described below) for customizing your DP5000-series display telephone without the aid of an Administrator or Service Technician. The User Programming mode is accessed with a assigned to a Programmable Feature Button or through an access code. User Programming enables users to customize these features:

• Programmable Feature Buttons – The DP5000-series telephones have 10 or 20 Programmable Feature Buttons to which the user can assign any one of approximately 50 different features. Once a Programmable Feature Button is programmed, press the button anytime you need to use the feature.

Note Directory number and external line buttons cannot be added or deleted, but their

ring tones can be individually changed. See “Ring Tones” on page 15.

User Programming Mode

³ To enter User Programming Mode, press the Program button

Program button

...or dial LED is steady green.

³ To exit User Program Mode Lift the handset off-hook / on-hook.

#9876. “USER PROG MODE” appears on your LCD. The Program

Programmable Feature Button Codes

Programmable Feature Buttons are the unassigned buttons on your keystrip that can be used to store features. The number of available Programmable Feature Buttons depends on your telephone model and how the buttons are preassigned by the System Administrator.

The following steps enable you to program features onto Programmable Feature Buttons.

84 Strata CIX DP5000-series Telephone UG 11/07

Toshiba DP5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Publication Information

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

Contents

Introduction

Organization

How to Use This Guide

Conventions

Related Documents/Media

DP5000-series Telephone Overview

Fixed Buttons

Programmable Feature Buttons

Key Strip

9-Line LCD Display

Soft Keys

4-Line LCD Display

Customizing Your Telephone

Volume Control

Volume Control for the Single Line Telephone

LCD Contrast

Brightness Control

Backlight On/Off

Keystrip Labels

Ring Tones

Dial Pad and Button Beeps

Speakerphone/Microphone Sensitivity Adjustment

Telephone Terminology

Making a Call

Handset

Spkr Button

Hot Dialing

Dial Directory

Answering a Call

Handset

Speaker

Handsfree Answerback

On a Call

Switching Between Handset and Speakerphone

Microphone (Mic/Mute) Button

Hold

LED Indicator Details

Account Code Calls

Verified/Non-Verified Account Codes

Forced Account Codes

Voluntary Account Codes (Verified/Non-Verified)

Advisory Messages

Alarm Notification Button

Automatic Busy Redial

Automatic Callback

Background Music

Call Forward

System

Station

Station Call Forward Categories

Call Forward Settings

Station Call Forward Procedures

Call Forward Examples

Call Park Orbits

Call Pickup

Group Pickup

Ringing, Page or Held Call Pickup

Call Transfer

Call Waiting

Caller ID

Conference Calls

Adding Voice Mail to a Conference

Supervising a Tandem Call

Conference Add/Split/Join/Drop

Direct Inward System Access (DISA)

Direct Station Selection Buttons (Hotline)

Do Not Disturb

Setting DND for Another Extension

Door Lock(s)

Door Phone(s)

Emergency Call

Emergency Monitoring Station

Emergency Ringdown