Toshiba DP5000 User Manual

Telecommunication Systems Division

DP5000-Series

Telephone User Guide

November 2007

Important! Toshiba Telecommunication Systems Division sells its products through

Authorized Dealers. Our Dealers are certified in Sales and Technical Train ing for Toshiba pr o ducts, a nd focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area.

To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, To shiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DP5000-UG-VA

Version A, November 2007

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also b e available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

This page is intentionally left blank.

Introduction

Organization...................................................................................................................... vii

How to Use This Guide....................................................................................................viii

Conventions..................................................................................................................viii

Related Documents/Media...................................................................................................x

Chapter 1 — The Grand Tour

DP5000-series Telephone Overview ...................................................................................5

Fixed Buttons....................................................................................................................6

Programmable Feature Buttons ........................................................................................8

Key Strip...........................................................................................................................8

LCD......................................................................................................................................9

9-Line LCD Display.........................................................................................................9

4-Line LCD Display.......................................................................................................10

Soft Keys............................................................................................................................10

Chapter 2 — The Basics

Customizing Your Telephone............................................................................................11

Volume Control..............................................................................................................11

Volume Control for the Single Line Telephone.............................................................12

LCD Contrast..................................................................................................................13

Brightness Control..........................................................................................................13

Backlight On/Off............................................................................................................14

Keystrip Labels..................................................................................................................15

Ring Tones.........................................................................................................................15

Strata CIX DP5000-series Telephone UG 11/07 i

Contents

Chapter 3 – Feature Operations

Dial Pad and Button Beeps.............................................................................................16

Speakerphone/Microphone Sensitivity Adjustment.......................................................17

Telephone Terminology.....................................................................................................18

Making a Call.....................................................................................................................19

Handset...........................................................................................................................19

Spkr Button................................................................................................................. ....19

Hot Dialing .....................................................................................................................19

Dial Directory.................................................................................................................20

Answering a Call................................................................................................................21

Handset...........................................................................................................................21

Speaker ...........................................................................................................................21

Handsfree Answerback...................................................................................................21

On a Call................................................ ..... .......................................................................22

Switching Between Handset and Speakerphone.............................................................22

Microphone (Mic/Mute) Button.....................................................................................22

Hold ................................................................................................................................22

LED Indicator Details.....................................................................................................24

Chapter 3 — Feature Operations

Account Code Calls ...........................................................................................................25

Verified/Non-Verified Account Codes...........................................................................25

Forced Account Codes....................................................................................................26

Voluntary Account Codes (Verified/Non-Verified).......................................................27

Advisory Messages............................................................................................................28

Alarm Notification Button.................................................................................... ..... ........29

Automatic Busy Redial......................................................................................................29

Automatic Callback ...........................................................................................................30

Background Music.............................................................................................................31

Call Forward ......................................................................................................................32

System.............................................................................................................................32

Station.............................................................................................................................32

Station Call Forward Categories.....................................................................................33

Call Forward Settings.....................................................................................................33

Station Call Forward Procedures....................................................................................34

Call Forward Examples ..................................................................................................35

ii Strata CIX DP5000-series Telephone UG 11/07

Contents

Chapter 3 – Feature Operations

Call Park Orbits..................................................................................................................36

Call Pickup.........................................................................................................................37

Group Pickup..................................................................................................................37

Ringing, Page or Held Call Pickup.................................................................................37

Call Transfer ......................................................................................................................39

Call Waiting.......................................................................................................................40

Caller ID.............................................................................................................................41

Conference Calls................................................................................................................41

Adding Voice Mail to a Conference...............................................................................42

Supervising a Tandem Call....................................................................... ..... .... .............43

Conference Add/Split/Join/Drop....................................................................................43

Direct Inward System Access (DISA)...............................................................................45

Direct Station Selection Buttons (Hotline)........................................................................45

Do Not Disturb......................................................................................... .... ......................46

Setting DND for Another Extension...............................................................................47

Door Lock(s)......................................................................................................................47

Door Phone(s)....................................................................................................................48

Emergency Call........................................................................................ ..........................49

Emergency Monitoring Station........................................... .... ..... ...................................49

Emergency Ringdown....................................................................................... .... .............50

Language Codes.................................................................................................................50

Message Waiting................................................................................................................51

Turning On/Off MW LED on Another Extension..........................................................52

Microphone Cut-Off ..........................................................................................................53

Off-hook Call Announce....................................................................................................54

Override Calls........................... ...................................................... ...................................55

Busy Override.................................................................................................................55

Do Not Disturb Override................................................................................................55

Executive Override.........................................................................................................56

Destination Restriction/Traveling Class Override..........................................................56

Class of Service Override...............................................................................................56

Privacy Override.............................................................................................................57

Strata CIX DP5000-series Telephone UG 11/07 iii

Contents

Chapter 4 – ADM/DSS Console

Paging ................................................................................................................................57

Answering a Page...........................................................................................................57

All Call Page...................................................................................................................58

Emergency Page ................................................................. ............................................58

Privacy ...............................................................................................................................59

Redial.................................................................................................................................59

Speed Dial..........................................................................................................................60

Making a Call Using Speed Dial....................................................................................60

Storing a System/Station Speed Dial Number................................................................61

Advanced Speed Dial Operation ....................................................................................62

Storing Personal Speed Dial Names...............................................................................63

Tone First / Voice First Signalling.....................................................................................65

Tone First Signalling......................................................................................................65

Voice First Signalling.....................................................................................................65

Tone/Pulse Dialing.............................................................................................................66

Uniform Call Distribution..................................................................................................67

Login/Logout..................................................................................................................68

Chapter 4 — ADM/DSS Console

Add-on Modules ................................................................................................................69

ADM ..................................................................................................................................70

Buttons and LEDs.............................................................................................. .............70

Adding an ADM.............................................................................................................71

Brightness Control..........................................................................................................71

Keystrip Labels...............................................................................................................71

DSS Console............................. ...................................................... ...................................72

DSS Buttons...................................................... ...................................................... ........72

Calling a Station .............................................................................................................72

Transferring to an Idle Station........................................................................................73

Call Transfer with Camp-on...........................................................................................74

Call Answering (Outside Line).......................................................................................74

Speed Dial.......................................................................................................................74

Paging.............................................................................................................................75

Call Forward Override (DSS Override)..........................................................................75

Night Transfer Button.....................................................................................................75

iv Strata CIX DP5000-series Telephone UG 11/07

Chapter 5 – Headset and Handset Operation

Chapter 5 — Headset and Handset Operation

Recommended Headsets....................................................................................................77

Headset and Handset Interactions......................................................................................77

AUTO or CARBON Setting..............................................................................................78

Headset Transmit Level Adjustments................................................................................80

Handset Level Adjustments...............................................................................................81

Chapter 6 — User Programming

Programming Feature Buttons...........................................................................................84

User Programming Mode ........................................................................................... ....84

Programmable Feature Button Codes................................................................................84

Setting/Changing a Programmable Feature Button’s Function......................................85

One Touch Buttons ............................................................................................................86

Changing a One Touch Button.......................................................................................86

To Use a One Touch Button...........................................................................................87

Setting/Changing a Personal Speed Dial Code...............................................................87

Feature Codes.....................................................................................................................88

Chapter 7 — Administrator Programming

Contents

Functions............................................................................................................................93

Administrator Mode...........................................................................................................94

Phone Name................................................................................................... .... ..... ........94

Door Name......................................................................................................................95

System SD/Name............................................................................................................95

Phone Key Label and LM Key Label.............................................................................95

Station SD/ Name...........................................................................................................96

CO Line Name................................................................................................................96

DNIS Name ....................................................................................................................96

System Features .................................................................................................................97

Direct Inward System Access (DISA) Security Code....................................................97

Date and Time Setting ...................................................... .................................................99

Telephone Programming Mode ........................................................................ ...............100

Initialize Telephone Settings ........................................................................................100

Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................101

Strata CIX DP5000-series Telephone UG 11/07 v

Contents

Appendix A – References

Initialize or Adjust LCD Contrast.................................................................................101

DKT2000 Mode On/Off ..................................................................................................102

Step 1: Turn DKT2000 Mode On/Off ......................................................................102

Step 2: Connect Cordless Telephone to DP5000-series Telephone ................................102

Single Line Telephone.....................................................................................................103

Buttons..........................................................................................................................103

Redial / Feature Button Activation / Deactivation .......................................................104

Msg / Feature Button Activation / Deactivation...........................................................104

Appendix A — References

Call Forward ....................................................................................................................105

Soft Keys..........................................................................................................................109

Button Labels...................................................................................................................110

Appendix B — Hardware Connections

DP5000-Series Telephone Tilt Angles ............................................................................115

Wiring..............................................................................................................................117

Appendix C — Centrex Application

Flexible Directory Numbering.........................................................................................119

Centrex Feature Buttons ............................................... .... ...............................................119

Ringing Repeat.................................................................................................................119

Delayed Ringing ..............................................................................................................120

Index ....................................................................................................................................121

vi Strata CIX DP5000-series Telephone UG 11/07

Introduction

This user guide describes how to use the Toshiba DP5000-series telephones with the

Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These

include:

• Strata DP5000-series digital telephones shown in Table 1 on Page 2.

• Strata Digital Add-on Modules.

• Strata Direct Station Selection (DSS) console.

Note Telephones and ADM models that include “1” in the model number are models

that support the backlight feature.

Organization

• Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.

• Chapter 2 – The Basics covers the basic telephone functions.

• Chapter 3 – Feature Operations includes an explanation of Soft Key operation s,

an alphabetical feature list and LCD information.

• Chapter 4 – ADM/DSS Console explains features and functions of the Add-o n

modules.

• Chapter 5 – Headset and Handset Operation explains the interactions of these

accessories with the DP5000-series telephones.

• Chapter 6 – User Programming explains how to program the Programmable

Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions.

• Chapter 7 – Administrator Programming explains features and functions to be

performed by an Administrator.

Strata CIX DP5000-series Telephone UG 11/07 vii

Introduction

How to Use This Guide

• Appendix A – References includes tables that support procedures in the Basic and

Feature Operation chapters.

• Appendix B – Hardware Connections includes tilt angles and telephone wiring

diagrams.

• Appendix C – Centrex Application describes the Centrex features which may be

available with your Strata CIX system.

How to Use This Guide

This guide provides in-depth instructions for the DP5000-series telephones and their

features. Most telephone users can use the “Strata CIX DP5000-series Quick

Reference Guide” instead of this guide.

Conventions

Note Elaborates specific items or references other information. Within some tables,

general notes apply to the entire table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information.

CAUTION! Advises you that hardware, software applications, or data could be

damaged if the instructions are not followed closely.

WARNING! Alerts you when the given task could cause personal injury or

death.

viii Strata CIX DP5000-series Telephone UG 11/07

Conventions Description

Represents any Directory Number button, also known as an extension or intercom number.

[DN]

Telephones can have multiple extensions. Incoming calls ring extensions bottom to top.

Introduction

How to Use This Guide

[PDN]

[SDN]

[PhDN]

Arial Bold

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Represent telephone buttons.

Courier Shows a computer keyboard entry or screen display.

Arial Represents LCD displays, tokens or custom IVR functions.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc + Enter. Entries with spaces between them show a sequential entry. Example: #+5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

ä Denotes the step in a one-step procedure.

Start > Settings >

Printers

Strata CIX DP5000-series Telephone UG 11/07 ix

Denotes a procedure. Denotes a progression of buttons and/or menu options on the

screen you should select.

Introduction

DP5000-series Telephone Overview

The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

The Grand Tour

E F

20 Programmable Feature Buttons 4-Line LCD Telephone

Legend

A. Status LED (message and ringing) B. LCD Display C. Softkeys

D. Programmable Feature Buttons E. Message Waiting LED Button F. Microphone LED Button

G. Speaker LED Button H. Volume I. Hold Button J. Microphone K. Tilt stand

Strata CIX DP5000-series Telephone UG 11/07 5

The Grand Tour

DP5000-series Telephone Overview

Fixed Buttons

The fixed buttons on the dial pad help perform standard functions quickly and easily.

Layouts

Fixed buttons are laid out differently on the DP5000-series telephones.

Single Line Telephone 9-line LCD Telephone

Fixed buttons are located below the dial pad.

10 and 20 Button 4-line LCD Telephones

Fixed buttons are located on either side of the dial pad.

6 Strata CIX DP5000-series Telephone UG 11/07

The Fixed buttons are described below.

Table 3 Fixed Button Definitions

Button Definitions

Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.

The Grand Tour

DP5000-series Telephone Overview

Spdial

Redial

Important!

Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled on the microp hone in the telephone and the microphone in the handset.

Speaker: Pre ss to to gg le the spe aker ON/OFF. When red Speaker LED is lit handsfree communications is supported.

To start a handsfree conversa tion ; pr ess the Speaker button, this turns the red Speaker LED on. To terminate this call press the S pe aker button again (Speaker LED off).

During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker LED off).

Press and release the volume control bar to adjust volume levels. See

“Volume Control” on page 11.

Important!

Red LED must be on in order for button to function.

Continuously holding the volume button (up or down) does not change the volume. It is adjusted on a per press basis.

Press Spdial and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See “Speed

Dial” on page 60.

Press Redial to dial the last telephone number called (internal or external).

If you have Automatic Line Selection, lift the handset first.

Strata CIX DP5000-series Telephone UG 11/07 7

The Grand Tour

DP5000-series Telephone Overview

Table 3 Fixed Button Definitions (continued)

Button Definitions

Cnf/Trn

(Conference/

Transfer)

Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties).

Press

Cnf/Trn and enter a number to transfer a call to another pa rty (on

the CIX system). Press Hold to place an internal or external call on hold.

Press

Hold

Hold Hold to place an internal or external call o n Exclusive hold .

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.

Programmable Feature Buttons

Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.

See Table 17 on page 110 for a list of Programmable Feature Buttons.

Note Programmable Feature Buttons are

numbered bottom to top, left to right (shown right).

Key Strip

The key strips on the DP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to

Table 2).

Table 1 and

10 09 08 07 06 05 04 03 02 01

20 19 18 17 16 15 14

Programmable Feature Button

Layout

8 Strata CIX DP5000-series Telephone UG 11/07

LCD

If your telephone has an LCD, use this section to learn more about its functions.

9-Line LCD Display

The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and

your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages,

Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press SCRL to advance through the information.

Lines 4~8 will indicate Programmable Feature Button labels. Line 9 will display the Soft Keys (See “Soft Keys” on page 10).

The Grand Tour

LCD

Strata CIX DP5000-series Telephone UG 11/07 9

The Grand Tour

Soft Keys

4-Line LCD Display

The LCD in it's idle state (shown right) displays:

Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

Line 2 will show the Date and time. Line 3 will show information related to

your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press NEXT to advance through the information.

Line 4 will display the soft keys available in idle state. Press DSPLY to switch from the Call Forward display to the User Name display.

DP5000 4-line LCD display in Idle Mode

Soft Keys

Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.

SK1 SK2 SK3 SK4

10 Strata CIX DP5000-series Telephone UG 11/07

The Basics 2

This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise.

Customizing Your Telephone

Volume Control

Note The Volume Control instructions for the Single Line Telephone are on the next

page.

³ To adjust the handset volume

³ Press the

When you hang up, the volume returns to the default setting.

Vol V to increase volume and Vol W to decrease volume during the call.

³ To adjust the speaker volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the

³ To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call

Announce

³ Make sure the telephone is idle and the handset is on-hook. Press the

Strata CIX DP5000-series Telephone UG 11/07 11

Spkr.

Vol V to increase volume and Vol W to decrease volume. This volume

setting applies to all calls until changed.

Vol V to

increase volume and telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously.

Vol W to decrease volume. This adjusts volume for your

The Basics

Customizing Your Telephone

³ To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code

#6101 (default

code). You hear busy tone.

2. Press

Vol V or Vol W to reach the desired level.

Volume Control for the Single Line Telephone

³ Press the Vol V to increase volume and Vol W to decrease volume during it.

³ To adjust the handset volume

³ Press the

When you hang up, the volume returns to the default setting.

³ To adjust the speaker volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the setting applies to all calls until changed.

Vol V to increase volume and Vol W to decrease volume during the call.

Spkr.

Vol V to increase volume and Vol W to decrease volume. This volume

³ To adjust Ring Tone

³ Make sure the telephone is idle and the handset is on-hook. Press the Vol s to

increase volume and Vol t to decrease volume.

12 Strata CIX DP5000-series Telephone UG 11/07

Customizing Your Telephone

LCD Contrast

Available on backlit telephones and backlit add-on module.

³ To adjust the LCD contrast on the backlit telephones

1. Press and hold down the

2. Press and release

Note Holding the Vol button does not continue to change the setting. The button must

Vol V or Vol W repeatedly.

be pressed for each step of contrast change.

³ To adjust the LCD contrast on the Add-on Module

Mic button.

The Basics

1. Press

2. Press

3. Press

Hold+3+6+9 (simultaneously).

Contrast + button to increase contrast. Contrast - button to decrease contrast.

4. Lift the handset off-hook / on-hook to save settings.

Note Holding the softkey does not continue to change the setting. The softkey must

be pressed for each step of contrast change

Brightness Control

Available on backlit telephones and backlit add-on module.

³ To change the LCD back light brightness

1. Press

2. Press

3. Press

4. Lift the handset off-hook / on-hook to save the settings.

Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add-o n

Hold+3+6+9 (simultaneously).

Bright softkey to increase brightness. Dim softkey to decrease brightness.

Module.

Strata CIX DP5000-series Telephone UG 11/07 13

The Basics

Customizing Your Telephone

Backlight On/Off

Available on backlit telephones and backlit add-on module.

³ To change Backlight Settings

1. Press

2. Press the

3. Use table below to choose preferred settings.

4. Press

Table 4 Backlight Settings

FB4 FB3 FB2 FB1 Meaning Delay (in Seconds)

On On On On Always On None On On On Off Synchronized 300 On On Off On Synchronized 240 On On Off Off Synchronized 180 On Off On On Synchronized 160 On Off On Off Synchronized 140 On Off Off On Synchronized 120 On Off Off Off Synchronized 100 Off OnOnOnSynchronized80 Off On On Off Synchronized 60 Off On Off On Synchronized 50 Off On Off Off Synchronized 40 Off Off On On Synchronized 30 (Default) Off Off On Off Synchronized 20 Off Off Off On Synchronized 10 Off Off Off Off Always Off None

Hold+3+6+9 (simultaneously).

Mic button.

Hold to save settings

Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is

above FB3.

14 Strata CIX DP5000-series Telephone UG 11/07

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