Toshiba CIX series User Training Reference

Toshiba CIX Telephone
End User Training
Reference

Legend
A. Status LED (message and ringing) B. LCD Display
C. Softkeys D. Programmable Feature Buttons
E. Message Waiting LED Button F. Microphone LED Button
G. Speaker LED Button H. Volume
I. Hold Button J. Microphone
K. Tilt stand

Fixed Keys

SPKR

For HANDSFREE operation you can switch from your handset to
speakerphone by pressing this button and placing your handset in
the cradle. To revert back to handset mode, pick up your handset.

MIC

Key used on speakerphone calls to mute when the MIC key is not
lit. Also used simultaneously with VOL keys to adjust LCD
contrast.

HOLD

HOLD is used to place a call on hold at your phone. By pressing
HOLD key twice, a call is on exclusive hold and can be picked up
at your phone only. Line flashes fast.

CONF/TRN

CONF/TRN is used to transfer calls to another station by pressing
key and dialing another ext and hanging up. Also used in
conference by pressing key dial 9 plus phone number (for OS
lines) and by pressing key again to join all parties. This can be
repeated for up to 6 OS and 2 internal parties.

REDIAL

Redials last dialed number.

SPEED DIAL

Can have up to 100 per station. Assign in increments of 10.

1.

While the phone is idle, pressing volume up or volume down
changes the RING VOLUME.

2.

By pressing the speaker key followed by volume up or down, this
will change the VOLUME OF SPEAKERPHONE calls,
intercom paging, and background music.

3.

While on a call using your HANDSET you can adjust the volume.
This volume level will return to the middle setting on each handset
call.

4.

You can adjust KEY BEEP volume on phones by dialing #6101
and using the volume keys.

5.

SPEAKERPHONE MIC SENSITIVITY can be adjusted by

pressing 3+6+9+hold simultaneously. Then press 0. Press your
3RD flexible key to the ON position to lower sensitivity, then press
the HOLD key to save.

6.

DISPLAY CONTRAST adjustments use the MIC key pressed

with the volume up and down to change.

VOLUME UP/DOWN KEY

7.

If your station stores CALLER ID, volume keys will scroll your
display through recent calls. (The display soft key labeled page
when pressed will display date, time and action.)

MSG KEY

This is an indicator of a message left in voicemail. Pressing the
key will dial into your voicemail box and prompt you for your
security code. After you have finished listening to your new
messages and saved or deleted them, the light will automatically
shut off. Station to station messaging can also be used by dialing
the ext number and pressing the MSG key, the digit 7, or the key
labeled MSG in your displays soft keys. The light can be turned
off manually by pressing your DN or INTERCOM button and
dialing #409.

SK1-SK4

These keys may be labeled as MODE, PAGE, SCROLL, and
FEATURE. When soft key prompts appear on your LCD screen
you can press the soft key directly below that feature description
to activate. There are features such as ABR (Automatic Busy
Redial) that on an outbound call, if a busy signal is detected; this
key can be pressed to automatically redial the number after a
programmed time.

SK1- MODE

This is used as a soft key.

SK2-PAGE

This changes your display to show call forward status or user
name.

SK3-SCROLL

This key will advance phone through any active information.

SK4-FEATURE

This key is used as a soft key.

LCD CONTROL BUTTONS/SOFT KEYS

ABR

Auto Busy Redial. Once encountering a busy signal, press this

key to enable the system to redial the busy destination at regular
intervals. The manual code to set is CNF/TRN#441. (to cancel is
#442)

ACB

Auto Call Back. Once encountering a busy station in your

system, press this key to have the system monitor that stations
busy status. Once that station returns to an idle state, your station
is notified and the internal call is connected. The manual code to
set this feature is the number 4. (to cancel #431)

Commonly used flexible button features.

CALL FORWARD

Call Forward All Calls

Forwards all calls immediately.

Call Forward Busy/Do Not Disturb

Forwards calls immediately when your extension is
busy or in Do Not Disturb (DND) mode.

Call Forward - No Answer

Forwards all calls to your station whenever you do
not answer the call within a designated time (set by
you when you enable the feature).

Call Forward Busy/Do Not

Disturb/No Answer

Forwards all calls to your station whenever you are
busy, in the DND mode, or after ringing and you do
not answer the call within a designated time (set by
you when you enable the feature).

Call Forward Cancel

Cancels the set Call Forward feature. Notice that
each category of Call Forward has a different code
for canceling.

There are two types of Call Forwarding that you can set. One is System Call Forward
(set in system Programming) which automatically directs calls to a predefined location,
such as Voice Mail. The other type is Station Call Forwarding. You can use Station
Call Forwarding to replace your System CF destination with a custom CF setting made
from your station.

System Call Forward directs calls to a destination preset by an Administrator for
each telephone, commonly set to voice mail.

To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is

set.

To turn off System Call Forward for your telephone, press #621. Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is
set.

Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System CF settings.
Each extension can be independently set Station Call Forward to a unique
destination.

The following calls to your station can be forwarded:

Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls

Call Forward Settings

Call Forward Any Call - Internal and Incoming Line Calls

Forwards any call, whether an internal call or incoming line call.

All Calls to an extension.

Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)

All Calls to outside telephone no. Busy to an ext.

Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone) telephone

no.

Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60)

(tone)

Busy No Answer to an ext.

Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60)

(tone)

Cancel Press ext. button + #6051 (tone)

DSS

This optional feature enables you to use a DSS button to connect directly to another

station’s line extension. The DSS LED shows the status (idle/busy) of the station and/or
the station’s primary extension. For example, a station’s DSS button LED shows busy

(light steady red) when the station is:

busy on a call on any button
idle but all appearances of the station’s extension are in use by other

stations.

When the station is in DND, the LED flashes red. To connect directly to another
station’s extension:

When connected to a line or another station, press DSS. The original

party is put on-hold. You can call a station even if the DSS LED shows
busy (steady red).

Announce the call...or transfer the call by hanging up or pressing Release.

Note you can transfer the call to an idle or busy station.

PARK

The Call Park feature enables you to hold a call temporarily in a location other than your
telephone. These areas are called orbits. You or another telephone user can retrieve a
parked call from its orbit by specifying the orbit number. You can specify one of 20
General Park Orbits (7000~7019) or a valid extension number within the system. Once
you have parked a call in an orbit, you can:

Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from

another station