Toshiba CIX IP5000-UG-VC User Manual

Telecommunication Systems Division

IP5000-Series

Telephone User Guide

July 2010

Important! Toshiba Te lecommunication Systems Division sells its products through

Authorized Dealers. Our Dealers are certified in Sales and Technical Train ing for Toshiba products, and focus on providing the b est p ossible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardwar e or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area.

To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

IP5000-UG-VC

Version C, July 2010

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also b e available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

This page is intentionally left blank.

Introduction

Organization........................................................................................................................ix

How to Use This Guide........................................................................................................x

Conventions......................................................................................................................x

Related Documents/Media................................................................................................xii

Chapter 1 – The Grand Tour

IP5000-series Telephone Overview.....................................................................................4

Fixed Buttons....................................................................................................................5

Programmable Feature Buttons ........................................................................................8

Key Strip...........................................................................................................................8

LCD......................................................................................................................................9

9-Line LCD Display.........................................................................................................9

4-Line LCD Display.......................................................................................................10

Soft Keys............................................................................................................................11

Chapter 2 – The Basics

Customizing Your Telephone............................................................................................13

Volume Control..............................................................................................................13

LCD Contrast..................................................................................................................14

Brightness Control..........................................................................................................15

Backlight On/Off............................................................................................................16

Keystrip Labels..................................................................................................................17

Ring Tones.........................................................................................................................17

Dial Pad and Button Beeps.............................................................................................18

Speakerphone/Microphone Sensitivity Adjustment.......................................................19

Strata CIX IP5000-series Telephone UG 07/09 i

Contents

Chapter 3 – SoftIPT

Telephone Terminology.....................................................................................................20

Making a Call.....................................................................................................................21

Handset...........................................................................................................................21

Spkr Button................................................................ .... ..... ............................................21

Hot Dialing .....................................................................................................................21

Dial Directory.................................................................................................................22

Answering a Call................................................................................................................24

Handset...........................................................................................................................24

Speaker ...........................................................................................................................24

Shift Button.....................................................................................................................24

Handsfree Answerback...................................................................................................24

On a Call.................................................................................... ........................................25

Switching Between Handset and Speakerphone.............................................................25

Microphone (Mic/Mute) Button.....................................................................................25

Hold ................................................................................................................................25

Message Waiting................................................................................................................27

Responding to a Lit Msg LED........................................................................................27

Turning On/Off MW LED on Another Extension..........................................................28

LED Indicator Details.....................................................................................................29

Chapter 3 – SoftIPT

SoftIPT Icons............................................................................................ ..... .................32

Fixed Buttons..................................................................................................................33

Flexible Buttons..............................................................................................................33

Liquid Crystal Display....................................................................................................33

Configuring SoftIPT 3.0 ....................................................................................................34

Step 1: Configure the SoftIPT ....................................................................................34

Basic SoftIPT Functions ....................................................................................... .............39

Start the SoftIPT.............................................................................. ..... .... ......................39

Making a Call .................................................................................................................39

Answering a Call ............................................................................................................40

Switching a Call to Your Headset ............................................................ ......................40

Labeling Feature Buttons................................................................................................40

Using the Directory.........................................................................................................41

Using Echo Canceller.....................................................................................................42

ii Strata CIX IP5000-series Telephone UG 07/09

Chapter 4 – Feature Operations

Account Code Calls ...........................................................................................................43

Verified/Non-Verified Account Codes...........................................................................43

Forced Account Codes....................................................................................................44

Voluntary Account Codes (Verified/Non-Verified).......................................................45

Advisory Messages............................................................................................................46

Alarm Notification Button....................................................................... ..........................47

Automatic Busy Redial......................................................................................................47

Automatic Callback ...........................................................................................................48

Background Music.............................................................................................................49

Call Forward ......................................................................................................................50

System.............................................................................................................................50

Station.............................................................................................................................50

Station Call Forward Categories.....................................................................................51

Call Forward Settings.....................................................................................................51

Station Call Forward Procedures....................................................................................52

Call Forward Examples ..................................................................................................53

Call History........................................................................................................................54

Call Park Orbits..................................................................................................................55

Call Pickup.........................................................................................................................56

Group Pickup........................................................................................ .... ..... .................56

Ringing, Page or Held Call Pickup.................................................................................56

Call Transfer ......................................................................................................................58

Call Waiting.......................................................................................................................59

Caller ID.............................................................................................................................60

Conference Calls................................................................................................................60

Adding Voice Mail to a Conference...............................................................................61

Supervising a Tandem Call....................................................................... ..... .... .............62

Conference Add/Split/Join/Drop....................................................................................62

Direct Inward System Access (DISA)...............................................................................64

Direct Station Selection Buttons (Hotline)........................................................................64

Do Not Disturb......................................................................................... .... ......................65

Setting DND for Another Extension...............................................................................66

Door Lock(s)......................................................................................................................66

Door Phone(s)....................................................................................................................67

Contents

Strata CIX IP5000-series Telephone UG 07/09 iii

Contents

Chapter 4 – Feature Operations

Echo Cancellation..............................................................................................................68

Emergency Call........................................................................................ ..........................68

Emergency Monitoring Station........................................... .... ..... ...................................68

Emergency Ringdown....................................................................................... .... .............69

Language Codes.................................................................................................................69

Message Waiting................................................................................................................70

Turning On/Off MW LED on Another Extension..........................................................71

Microphone Cut-Off ..........................................................................................................72

Off-hook Call Announce....................................................................................................73

Override Calls............................................................... .....................................................74

Busy Override.................................................................................................................74

Do Not Disturb Override................................................................................................74

Executive Override.........................................................................................................75

Destination Restriction/Traveling Class Override..........................................................75

Class of Service Override...............................................................................................75

Privacy Override.............................................................................................................76

Paging ................................................................................................................................76

Answering a Page...........................................................................................................76

All Call Page...................................................................................................................77

Emergency Page ..................................................................................................... ........77

Privacy ...............................................................................................................................78

Redial.................................................................................................................................78

Speed Dial..........................................................................................................................79

Making a Call Using Speed Dial....................................................................................79

Storing a System/Station Speed Dial Number................................................................80

Advanced Speed Dial Operation ....................................................................................81

Storing Personal Speed Dial Names...............................................................................82

Time and Date Setting (Local)...........................................................................................84

Tone First / Voice First Signalling.....................................................................................85

Tone First Signalling......................................................................................................85

Voice First Signalling.....................................................................................................85

Tone/Pulse Dialing.............................................................................................................86

Uniform Call Distribution..................................................................................................87

Login/Logout..................................................................................................................88

iv Strata CIX IP5000-series Telephone UG 07/09

Chapter 5 – IP5122-SDC

Making and Answering Calls.............................................................................................90

Local Emergency Service (Calling 911)............................................................................91

ACO Volume Control........................................................................................................92

Microphone........................................................................................................................92

ACO LED and LCD Indication .........................................................................................93

ACO Hold..........................................................................................................................94

ACO Operating Summary..................................................................................................95

IP5122-SDC Programming................................................................................................96

IPT Initialization.............................................................................................................98

IP5122-SDC Headset Transmit Level Adjustment.........................................................98

Local CO Line Connection................................................................................................99

Local CO Line Circuit Quick Test................................................................................100

Chapter 6 – ADM/DSS Console

Add-on Modules ..............................................................................................................101

ADM ................................................................................................................................102

Buttons and LEDs.............................................................................................. ...........102

Adding an ADM...........................................................................................................103

Brightness Control........................................................................................................103

Keystrip Labels.............................................................................................................103

DSS Console................................................................. ...................................................104

DSS Buttons...................................................... ............................................................104

Calling a Station ...........................................................................................................104

Transferring to an Idle Station......................................................................................105

Call Transfer with Camp-on.........................................................................................106

Call Answering (Outside Line).....................................................................................106

Speed Dial.....................................................................................................................106

Paging...........................................................................................................................107

Call Forward Override (DSS Override)........................................................................107

Night Transfer Button...................................................................................................107

Contents

Strata CIX IP5000-series Telephone UG 07/09 v

Contents

Chapter 7 – Headset and Handset Operation

Recommended Headsets..................................................................................................109

Headset and Handset Interactions....................................................................................109

AUTO or CARBON Setting............................................................................................110

Headset Transmit Level Adjustments..............................................................................111

Handset Level Adjustments.............................................................................................112

Chapter 8 – User Programming

Programming Feature Buttons.........................................................................................116

User Programming Mode ............................................................ .................................116

Programmable Feature Button Codes..............................................................................116

Setting/Changing a Programmable Feature Button’s Function....................................117

One Touch Buttons ..........................................................................................................118

Changing a One Touch Button.....................................................................................118

To Use a One Touch Button.........................................................................................119

Setting/Changing a Personal Speed Dial Code.............................................................119

Feature Codes...................................................................................................................120

Chapter 9 – Administrator Programming

Initializing the IP Telephone............................................................................................125

IP Setup Instructions............................................ ............................................................126

Initial Start-up..................................................................................................................128

IP Telephone Function Settings.......................................................................................129

Setting the IP Telephone Headset Transmit Volume.......................................................130

Viewing IP Telephone Terminal Information..................................................................130

Reset Factory Default Settings.........................................................................................131

Handset Volume ...........................................................................................................131

LCD Backlight Setting .................................................................................................132

LCD Backlight Brightness Control ..............................................................................132

Handset / Headset Side Tone Volume Setting..............................................................133

LCD Contrast Setting ...................................................................................................133

IP5131-SDL Settings................................................................................... ....................134

Configurations ..............................................................................................................134

Network Settings .................................................. ..... .... ..... ..........................................138

vi Strata CIX IP5000-series Telephone UG 07/09

Appendix A – References

Advanced Network Settings.........................................................................................145

Sound Settings..............................................................................................................154

Key Repeat....................................................................................................................158

Other Setting.................................................................................................................160

Loop Back Test.............................................................................................................163

Factory..........................................................................................................................165

Initialize........................................................................................................................168

Reset .............................................................................................................................169

Appendix A – References

Call Forward ....................................................................................................................171

Soft Keys..........................................................................................................................175

Button Labels...................................................................................................................176

Appendix B – Hardware Connections

IP5000-Series Telephone Tilt Angles..............................................................................181

Connector Icons ....................................................................................... ........................183

Wiring..............................................................................................................................184

Contents

Appendix C – Centrex Application

Flexible Directory Numbering.........................................................................................185

Centrex Feature Buttons ..................................................................................................185

Ringing Repeat.................................................................................................................185

Delayed Ringing ..............................................................................................................186

Index ....................................................................................................................................187

Strata CIX IP5000-series Telephone UG 07/09 vii

This page is intentionally left blank.

Introduction

This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include:

• Strata IP5000 -series digital telephones shown in Table 1 on Page 2.

• Strata IP Add-on Modules.

• Strata Direct Station Selection (DSS) console.

Note T elepho nes and ADM models that include “1” in the model number are models

that support the backlight feature.

Organization

• Chapter 1 – The Gra nd Tour provides an overview of the IP5000 telephones.

• Chapter 2 – The Basics covers the basic telephone functions.

• Chapter 4 – Feature Operations includes an explanation of Soft Key operations,

an alphabetical feature list and LCD information.

• Chapter 5 – IP5122-SDC explain the operation of the Analog Central Office

(ACO) button to connect directly to the local Central Office.

• Chapter 6 – AD M/DSS Console explains features and functions of the Add-on

modules.

• Chapter 7 – Headset and Handset Operation explains the interactions of these

accessories with the IP5000-series telephones.

• Chapter 8 – Us er Programming explains how to program the Programmable

Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions.

Strata CIX IP5000-series Telephone UG 07/09 ix

Introduction

How to Use This Guide

• Chapter 9 – Admi nistrator Programming explains features and functions to be

performed by an Administrator.

• Appendix A – References includes tables that support procedures in the Basic and

Feature Operation chapters.

• Appendix B – Hardware Connections includes tilt angles and telephone wiring

diagrams.

• Appendix C – Centrex Application describes the Centrex features which may be

available with your Strata CIX system.

How to Use This Guide

This guide provides in-depth instructions for the IP5000-series telephones and their features. Most telephone users can use the “Strata CIX IP5000-series Quick Reference Guide” instead of this guide.

Conventions

Note Elaborates specific items or references other information. Within some tables,

general notes apply to the entire table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information.

CAUTION! Advises you that hardware, software applications, or data could be

damaged if the instructions are not followed closely.

WARNING! Alerts you when the given task could cause personal injury or death.

x Strata CIX IP5000-series Telephone UG 07/09

Conventions Description

Represents any Directory Number button, also known as an extension or intercom number.

[DN]

Telephones can have multiple extensions. Incoming calls ring extensions bottom to top.

Introduction

How to Use This Guide

[PDN]

[SDN]

[PhDN]

Arial Bold

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Represent telephone buttons.

Courier Shows a computer keyboard entry or screen display.

Arial Represents LCD displays, tokens or custom IVR functions.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc + Enter. Entries with spaces between them show a sequential entry. Example: #+5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

 Denotes a procedure.

 Denotes the step in a one-step procedure.

Start > Settings >

Printers

Strata CIX IP5000-series Telephone UG 07/09 xi

Denotes a progression of buttons and/or menu options on the screen you should select.

Introduction

The Grand Tour 1

The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details.

The IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone to autosense the network speed, 10/100/1000Mbps.

Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name and number displays of incoming callers.

The full-duplex speakerphone on these telephones enables you to place and receive calls without lifting the handset.

The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change the backlight settings, refer to

Chapter 4 – Feature Operations.

Strata CIX IP5000-series Telephone UG 07/09 1

The Grand Tour

Table 1 IP5000 Series Telephones

Description Image

10 Button IP Telephone:

• 4 line LCD with back light option

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

20 Button IP Telephone:

• 4 line LCD with back light option

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

20 Button with Electronic LCD Labels:

• 9 line LCD with back light

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

2 Strata CIX IP5000-series Telephone UG 07/09

The IP5000-series telephone upgrade options include:

Table 2 IP5000 Series Add-on Modules

Description Image

10 Button ADM for IP5000-series

• LCD programmable key strip with back light

20 Button ADM for IP5000-series

• Paper Key Strip

The Grand Tour

60 Button DSS for IP5000-series

• Paper Key Strip

Strata CIX IP5000-series Telephone UG 07/09 3

The Grand Tour

E F G

20 Programmable Feature Buttons 4-Line LCD Telephone

IP5000-series Telephone Overview

The illustration of the IP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

Legend

A. Status LED (message and ringing) B. LCD Display C. Softkeys

D. Programmable Feature Buttons E. Message Waiting LED Button F. Microphone LED Button

G. Speaker LED Button H. Volume Button I. Hold Button J. Microphone K. Tilt stand

4 Strata CIX IP5000-series Telephone UG 07/09

The Grand Tour

IP5000-series Telephone Overview

Fixed Buttons

The fixed buttons on the dial pad help perform standard functions quickly and easily.

Layouts

Fixed buttons are laid out differently on the IP5000-series telephones.

9-line LCD Telephone

10 and 20 Button 4-line LCD Telephones

Fixed buttons are located on either side of the dial pad.

Strata CIX IP5000-series Telephone UG 07/09 5

The Grand Tour

IP5000-series Telephone Overview

The Fixed buttons are described below.

Table 3 Fixed Button Definitions

Button Definitions

Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.

Important!

Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, Mute is disabled. When Mic is pressed again and light is off, Mute is enabled on the microphone in the telephone and the microphone in the handset.

Speaker: Pre ss to to gg le the spe aker ON/OFF. When red Speaker LED is lit handsfree communications is supported.

To start a handsfree conversation ; pr es s the Speaker button, this turns the red Speaker LED on. To terminate this call press the Speaker button again (Speaker LED off).

During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker LED off).

Press and release the volume control bar to adjust volume levels. See

“Volume Control” on page 13.

Important!

Red LED must be on in order for button to function.

Continuously holding the volume button (up or down) does not change the volume. It is adjusted on a per press basis.

Shift Key: Purple button on the IP5131 telephone. Press Shift at any time to alternate between display of feature keys 1~10 and feature keys 11~20.

6 Strata CIX IP5000-series Telephone UG 07/09

Table 3 Fixed Button Definitions (continued)

Button Definitions

Navigation Key: Round button on the IP5131 telephone is a navigation key used for moving the cursor on html pages and in the programming screens. Center of the button is the “select” function. The arrows are used to scroll up, down, left or right.

Press Spdial and enter 3-digit Speed dial access code. Speed dial

Spdial

access codes must be setup before they can be accessed. See “Speed

Dial” on page 79.

Press Redial to dial the last telephone number called (internal or

Redial

external). If you have Automatic Line Selection, lift the handset first.

Press Cnf/Trn to add internal or external parties to a conference call (u p

Cnf/Trn

(Conference/Transfer)

to 8 parties). Press

Cnf/Trn and enter a number to transfer a call to another pa rty (on

the CIX system). Press Hold to place an internal or external call on hold.

Press

Hold

Hold Hold to place an internal or external call o n Exclusive hold .

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.

The Grand Tour

IP5000-series Telephone Overview

Strata CIX IP5000-series Telephone UG 07/09 7

The Grand Tour

Programmable Feature Button

Layout

IP5000-series Telephone Overview

Programmable Feature Buttons

Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.

See Table 24 on page 176 for a list of Programmable Feature Buttons.

Note Programmable Feature Buttons are

numbered bottom to top, left to right (shown right).

Key Strip

The key strips on the IP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to

Table 2).

Table 1 and

8 Strata CIX IP5000-series Telephone UG 07/09

LCD

Shift Button

toggles between Programmable Feature Buttons 1~10 and 11~20.

Navigation Button See “Browser” on

Page 10

Blue Button – toggles in-

between call processing screen and HTML browser or programming.

9-Line LCD Display

The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and

your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages,

Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press NEXT to advance through the information.

Lines 4~8 will indicate Programmable Feature Button labels. See “Browser” on Page 10 Line 9 will display the Soft Keys (See “Soft Keys” on page 11).

The Grand Tour

LCD

Strata CIX IP5000-series Telephone UG 07/09 9

The Grand Tour

IP5000 4-line LCD display in Idle Mode

LCD

Browser

Note This feature applies to the IP5131-SDL telephone.

Toshiba’s IP5131-SDL with it’s large display scre en also supports an HTML browser to allow navigation on the World Wide Web or a company’s intranet. The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser.

Web pages display basic HTML but do not support ASP or Flash. The 18 buttons that surround the screen can be used to highlight selections in the browser. The Navigation Button can be used to move the viewing window across the website; the center of the navigation button can be pressed to select a field that is highlighted.

The browser allows navigation through various pages of content and is not static to just one site. Navigation is as easy as highlighting a link and selecting it to move to the next webpage. All IP5131-SDL telephones come with the browser enabled. In order to access the browser, press the blue button on the bottom right-hand side of the phone; this allows you to switch between your call processing screen and the browser window.

4-Line LCD Display

The LCD in it's idle state (shown right) displays:

Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

Line 2 will show the Date and time. Line 3 will show information related to

your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press

NEXT to advance through the information.

Line 4 will display the soft keys available in idle state. Press DSPLY to switch from the Call Forward display to the User Name display.

10 Strata CIX IP5000-series Telephone UG 07/09

Soft Keys

SK1 SK2 SK3 SK4

Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.

Strata CIX IP5000-series Telephone UG 07/09 11

This page is intentionally left blank.

+ 178 hidden pages