Toshiba CIX IP5000-UG-VB User Manual

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Telecommunication Systems Division

IP5000-Series

Telephone User Guide

April 2009

Important! Toshiba Telecommunication Systems Division sells its products through

Authorized Dealers. Our Dealers are certified in Sales and Technical Train ing for Toshiba pr o ducts, a nd focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area.



To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, To shiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

IP5000-UG-VB

Version B, April 2009

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also b e available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

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Introduction

Organization........................................................................................................................ix

How to Use This Guide........................................................................................................x

Conventions......................................................................................................................x

Related Documents/Media................................................................................................xii

Chapter 1 — The Grand Tour

IP5000-series Telephone Overview.....................................................................................4

Fixed Buttons....................................................................................................................5

Programmable Feature Buttons ........................................................................................8

Key Strip...........................................................................................................................8

LCD......................................................................................................................................9

9-Line LCD Display.........................................................................................................9

4-Line LCD Display.......................................................................................................10

Soft Keys............................................................................................................................11

Chapter 2 — The Basics

Customizing Your Telephone............................................................................................13

Volume Control..............................................................................................................13

LCD Contrast..................................................................................................................14

Brightness Control..........................................................................................................15

Backlight On/Off............................................................................................................16

Keystrip Labels..................................................................................................................17

Ring Tones.........................................................................................................................17

Dial Pad and Button Beeps.............................................................................................18

Speakerphone/Microphone Sensitivity Adjustment.......................................................19

Strata CIX IP5000-series Telephone UG 04/09 i

Contents

Chapter 3 – SoftIPT

Telephone Terminology.....................................................................................................20

Making a Call.....................................................................................................................21

Handset...........................................................................................................................21

Spkr Button................................................................................................................. ....21

Hot Dialing .....................................................................................................................21

Dial Directory.................................................................................................................22

Answering a Call................................................................................................................24

Handset...........................................................................................................................24

Speaker ...........................................................................................................................24

Shift Button.....................................................................................................................24

Handsfree Answerback...................................................................................................24

On a Call.................................................................................... ........................................25

Switching Between Handset and Speakerphone.............................................................25

Microphone (Mic/Mute) Button.....................................................................................25

Hold ................................................................................................................................25

Message Waiting................................................................................................................27

Responding to a Lit Msg LED........................................................................................27

Turning On/Off MW LED on Another Extension..........................................................28

LED Indicator Details.....................................................................................................29

Chapter 3 — SoftIPT

SoftIPT Icons........................................................................................ .... ..... .................32

Fixed Buttons..................................................................................................................33

Flexible Buttons..............................................................................................................33

Liquid Crystal Display....................................................................................................33

Configuring SoftIPT 3.0 ....................................................................................................34

Step 1: Configure the SoftIPT ....................................................................................34

Basic SoftIPT Functions ....................................................................................... .............39

Start the SoftIPT.............................................................................. ..... .... ......................39

Making a Call .................................................................................................................39

Answering a Call ............................................................................................................40

Switching a Call to Your Headset ............................................................ ......................40

Labeling Feature Buttons................................................................................................40

Using the Directory.........................................................................................................41

Using Echo Canceller.....................................................................................................42

ii Strata CIX IP5000-series Telephone UG 04/09

Chapter 4 – Feature Operations

Chapter 4 — Feature Operations

Account Code Calls ...........................................................................................................43

Verified/Non-Verified Account Codes...........................................................................43

Forced Account Codes....................................................................................................44

Voluntary Account Codes (Verified/Non-Verified).......................................................45

Advisory Messages............................................................................................................46

Alarm Notification Button....................................................................... ..........................47

Automatic Busy Redial......................................................................................................47

Automatic Callback ...........................................................................................................48

Background Music.............................................................................................................49

Call Forward ......................................................................................................................50

System.............................................................................................................................50

Station.............................................................................................................................50

Station Call Forward Categories.....................................................................................51

Call Forward Settings.....................................................................................................51

Station Call Forward Procedures....................................................................................52

Call Forward Examples ..................................................................................................53

Call History........................................................................................................................54

Call Park Orbits..................................................................................................................55

Call Pickup.........................................................................................................................56

Group Pickup..................................................................................................................56

Ringing, Page or Held Call Pickup.................................................................................56

Call Transfer ......................................................................................................................58

Call Waiting.......................................................................................................................59

Caller ID.............................................................................................................................60

Conference Calls................................................................................................................60

Adding Voice Mail to a Conference...............................................................................61

Supervising a Tandem Call....................................................................... ..... .... .............62

Conference Add/Split/Join/Drop....................................................................................62

Direct Inward System Access (DISA)...............................................................................64

Direct Station Selection Buttons (Hotline)........................................................................64

Do Not Disturb......................................................................................... .... ......................65

Setting DND for Another Extension...............................................................................66

Door Lock(s)......................................................................................................................66

Door Phone(s)....................................................................................................................67

Contents

Strata CIX IP5000-series Telephone UG 04/09 iii

Contents

Chapter 4 – Feature Operations

Echo Cancellation..............................................................................................................68

Emergency Call........................................................................................ ..........................68

Emergency Monitoring Station........................................... .... ..... ...................................68

Emergency Ringdown....................................................................................... .... .............69

Language Codes.................................................................................................................69

Message Waiting................................................................................................................70

Turning On/Off MW LED on Another Extension..........................................................71

Microphone Cut-Off ..........................................................................................................72

Off-hook Call Announce....................................................................................................73

Override Calls............................................................... .....................................................74

Busy Override.................................................................................................................74

Do Not Disturb Override................................................................................................74

Executive Override.........................................................................................................75

Destination Restriction/Traveling Class Override..........................................................75

Class of Service Override...............................................................................................75

Privacy Override.............................................................................................................76

Paging ................................................................................................................................76

Answering a Page...........................................................................................................76

All Call Page...................................................................................................................77

Emergency Page ..................................................................................................... ........77

Privacy ...............................................................................................................................78

Redial.................................................................................................................................78

Speed Dial..........................................................................................................................79

Making a Call Using Speed Dial....................................................................................79

Storing a System/Station Speed Dial Number................................................................80

Advanced Speed Dial Operation ....................................................................................81

Storing Personal Speed Dial Names...............................................................................82

Time and Date Setting (Local)...........................................................................................84

Tone First / Voice First Signalling.....................................................................................85

Tone First Signalling......................................................................................................85

Voice First Signalling.....................................................................................................85

Tone/Pulse Dialing.............................................................................................................86

Uniform Call Distribution..................................................................................................87

Login/Logout..................................................................................................................88

iv Strata CIX IP5000-series Telephone UG 04/09

Chapter 5 – IP5122-SDC

Chapter 5 — IP5122-SDC

Making and Answering Calls.............................................................................................90

Local Emergency Service (Calling 911)............................................................................91

ACO Volume Control........................................................................................................92

Microphone........................................................................................................................92

ACO LED and LCD Indication .........................................................................................93

ACO Hold..........................................................................................................................94

ACO Operating Summary..................................................................................................95

IP5122-SDC Programming................................................................................................96

IPT Initialization.............................................................................................................98

IP5122-SDC Headset Transmit Level Adjustment.........................................................98

Local CO Line Connection................................................................................................99

Local CO Line Circuit Quick Test................................................................................100

Chapter 6 — ADM/DSS Console

Add-on Modules ..............................................................................................................101

ADM ................................................................................................................................102

Buttons and LEDs.............................................................................................. ...........102

Adding an ADM...........................................................................................................103

Brightness Control........................................................................................................103

Keystrip Labels.............................................................................................................103

DSS Console................................................................. ...................................................104

DSS Buttons...................................................... ...................................................... ......104

Calling a Station ...........................................................................................................104

Transferring to an Idle Station......................................................................................105

Call Transfer with Camp-on.........................................................................................106

Call Answering (Outside Line).....................................................................................106

Speed Dial.....................................................................................................................106

Paging...........................................................................................................................107

Call Forward Override (DSS Override)........................................................................107

Night Transfer Button...................................................................................................107

Contents

Strata CIX IP5000-series Telephone UG 04/09 v

Contents

Chapter 7 – Headset and Handset Operation

Chapter 7 — Headset and Handset Operation

Recommended Headsets..................................................................................................109

Headset and Handset Interactions....................................................................................109

AUTO or CARBON Setting............................................................................................110

Headset Transmit Level Adjustments..............................................................................111

Handset Level Adjustments.............................................................................................112

Chapter 8 — User Programming

Programming Feature Buttons.........................................................................................116

User Programming Mode ............................................................ .................................116

Programmable Feature Button Codes..............................................................................116

Setting/Changing a Programmable Feature Button’s Function....................................117

One Touch Buttons ..........................................................................................................118

Changing a One Touch Button.....................................................................................118

To Use a One Touch Button.........................................................................................119

Setting/Changing a Personal Speed Dial Code.............................................................119

Feature Codes...................................................................................................................120

Chapter 9 — Administrator Programming

Initializing the IP Telephone............................................................................................125

IP Setup Instructions............................................ ...................................................... ......126

Initial Start-up..................................................................................................................128

IP Telephone Function Settings.......................................................................................129

Setting the IP Telephone Headset Transmit Volume.......................................................130

Viewing IP Telephone Terminal Information..................................................................130

Reset Factory Default Settings.........................................................................................131

Handset Volume ...........................................................................................................131

LCD Backlight Setting .................................................................................................132

LCD Backlight Brightness Control ..............................................................................132

Handset / Headset Side Tone Volume Setting..............................................................133

LCD Contrast Setting ...................................................................................................133

IP5131-SDL Settings................................................................................... ....................134

Configurations ..............................................................................................................134

Network Settings .................................................. ..... .... ..... ..........................................138

vi Strata CIX IP5000-series Telephone UG 04/09

Chapter 10 – Info ManagerTM

Advanced Network Settings.........................................................................................145

Sound Settings..............................................................................................................154

Key Repeat....................................................................................................................158

Other Setting.................................................................................................................160

Loop Back Test.............................................................................................................163

Factory..........................................................................................................................165

Initialize........................................................................................................................168

Reset .............................................................................................................................169

Chapter 10 —Info ManagerTM

Stocks............................................................................................................................172

Weather.........................................................................................................................173

News.............................................................................................................................174

Calendar........................................................................................................................175

Cycle.............................................................................................................................177

Configure......................................................................................................................177

Appendix A — References

Call Forward ....................................................................................................................179

Soft Keys..........................................................................................................................183

Button Labels...................................................................................................................184

Contents

Appendix B — Hardware Connections

IP5000-Series Telephone Tilt Angles..............................................................................189

Connector Icons ....................................................................................... ........................191

Wiring..............................................................................................................................192

Appendix C — Centrex Application

Flexible Directory Numbering.........................................................................................193

Centrex Feature Buttons ..................................................................................................193

Ringing Repeat.................................................................................................................193

Delayed Ringing ..............................................................................................................194

Index ....................................................................................................................................195

Strata CIX IP5000-series Telephone UG 04/09 vii

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Introduction

This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include:

• Strata IP5000-series digital telephones shown in Table 1 on Page 2.

• Strata IP Add-on Modules.

• Strata Direct Station Selection (DSS) console.

Note Telephones and ADM models that include “1” in the model number are models

that support the backlight feature.

Organization

• Chapter 1 – The Grand Tour provides an overview of the IP5000 telephones.

• Chapter 2 – The Basics covers the basic telephone functions.

• Chapter 4 – Feature Operations includes an explanation of Soft Key operat ion s,

an alphabetical feature list and LCD information.

• Chapter 5 – IP5122-SDC explain the operation of the Analog Central Office

(ACO) button to connect directly to the local Central Office.

• Chapter 6 – ADM/DSS Console explains features and functions of the Add-on

modules.

• Chapter 7 – Headset and Handset Operation explains the interactions of these

accessories with the IP5000-series telephones.

• Chapter 8 – User Programming explains how to program the Programmable

Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions.

Strata CIX IP5000-series Telephone UG 04/09 ix

Introduction

How to Use This Guide

• Chapter 9 – Administrator Programming explains features and functions to be

performed by an Administrator.

• Appendix A – References includes tables that support procedures in the Basic and

Feature Operation chapters.

• Appendix B – Hardware Connections includes tilt angles and telephone wiring

diagrams.

• Appendix C – Centrex Application describes the Centrex features which may be

available with your Strata CIX system.

How to Use This Guide

This guide provides in-depth instructions for the IP5000-series telephones and their features. Most telephone users can use the “Strata CIX IP5000-series Quick Reference Guide” instead of this guide.

Conventions

Note Elaborates specific items or references other information. Within some tables,

general notes apply to the entire table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information.

CAUTION! Advises you that hardware, software applications, or data could be

damaged if the instructions are not followed closely.

WARNING! Alerts you when the given task could cause personal injury or

death.

x Strata CIX IP5000-series Telephone UG 04/09

Conventions Description

Represents any Directory Number button, also known as an extension or intercom number.

[DN]

Telephones can have multiple extensions. Incoming calls ring extensions bottom to top.

Introduction

How to Use This Guide

[PDN]

[SDN]

[PhDN]

Arial Bold

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Represent telephone buttons.

Courier Shows a computer keyboard entry or screen display.

Arial Represents LCD displays, tokens or custom IVR functions.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc + Enter. Entries with spaces between them show a sequential entry. Example: #+5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

ä Denotes the step in a one-step procedure.

Start > Settings >

Printers

Strata CIX IP5000-series Telephone UG 04/09 xi

Denotes a procedure. Denotes a progression of buttons and/or menu options on the

screen you should select.

Introduction

The Grand Tour 1

The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details.

The IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone to autosense the network speed, 10/100/1000Mbps.

Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name and number displays of incoming callers.

The full-duplex speakerphone on these telephones enables you to place and receive calls without lifting the handset.

The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change the backlight settings, refer to

Chapter 4 – Feature Operations.

Strata CIX IP5000-series Telephone UG 04/09 1

The Grand Tour

Table 1 IP5000 Series Telephones

Description Image

10 Button IP Telephone:

• 4 line LCD with back light option

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

20 Button IP Telephone:

• 4 line LCD with back light option

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

20 Button with Electronic LCD Labels:

• 9 line LCD with back light

• Full duplex Speakerphone

• Headset I/F

• Ringing LED

2 Strata CIX IP5000-series Telephone UG 04/09

The IP5000-series telephone upgrade options include:

Table 2 IP5000 Series Add-on Modules

Description Image

10 Button ADM for IP5000-series

• LCD programmable key strip with back light

20 Button ADM for IP5000-series

• Paper Key Strip

The Grand Tour

60 Button DSS for IP5000-series

• Paper Key Strip

Strata CIX IP5000-series Telephone UG 04/09 3

The Grand Tour

E F G

20 Programmable Feature Buttons 4-Line LCD Telephone

IP5000-series Telephone Overview

The illustration of the IP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

Legend

A. Status LED (message and ringing) B. LCD Display C. Softkeys

D. Programmable Feature Buttons E. Message Waiting LED Button F. Microphone LED Button

G. Speaker LED Button H. Volume Button I. Hold Button J. Microphone K. Tilt stand

4 Strata CIX IP5000-series Telephone UG 04/09

The Grand Tour

IP5000-series Telephone Overview

Fixed Buttons

The fixed buttons on the dial pad help perform standard functions quickly and easily.

Layouts

Fixed buttons are laid out differently on the IP5000-series telephones.

9-line LCD Telephone

10 and 20 Button 4-line LCD Telephones

Fixed buttons are located on either side of the dial pad.

Strata CIX IP5000-series Telephone UG 04/09 5

The Grand Tour

IP5000-series Telephone Overview

The Fixed buttons are described below.

Table 3 Fixed Button Definitions

Button Definitions

Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.

Important!

Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, Mute is disabled. When Mic is pressed again and light is off, Mute is enabled on the microphone in the telephone and the microphone in the handset.

Speaker: Pre ss to to gg le the spe aker ON/OFF. When red Speaker LED is lit handsfree communications is supported.

To start a handsfree conversa tion ; pr ess the Speaker button, this turns the red Speaker LED on. To terminate this call press the S pe aker button again (Speaker LED off).

During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker LED off).

Press and release the volume control bar to adjust volume levels. See

“Volume Control” on page 13.

Important!

Red LED must be on in order for button to function.

Continuously holding the volume button (up or down) does not change the volume. It is adjusted on a per press basis.

Shift Key: Purple button on the IP5131 telephone. Press Shift at any time to alternate between display of feature keys 1~10 and feature keys 11~20.

6 Strata CIX IP5000-series Telephone UG 04/09

Table 3 Fixed Button Definitions (continued)

Button Definitions

Navigation Key: Round button on the IP5131 telephone is a navigation key used for moving the cursor on html pages and in the programming screens. Center of the button is the “select” function. The arrows are used to scroll up, down, left or right.

Press Spdial and enter 3-digit Speed dial access code. Speed dial

Spdial

access codes must be setup before they can be accessed. See “Speed

Dial” on page 79.

Press Redial to dial the last telephone number called (internal or

Redial

external). If you have Automatic Line Selection, lift the handset first.

Cnf/Trn

(Conference/

Transfer)

Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties).

Press

Cnf/Trn and enter a number to transfer a call to another pa rty (on

the CIX system). Press Hold to place an internal or external call on hold.

Press

Hold

Hold Hold to place an internal or external call o n Exclusive hold .

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.

The Grand Tour

IP5000-series Telephone Overview

Strata CIX IP5000-series Telephone UG 04/09 7

The Grand Tour

Programmable Feature Button

Layout

IP5000-series Telephone Overview

Programmable Feature Buttons

Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.

See Table 24 on page 184 for a list of Programmable Feature Buttons.

Note Programmable Feature Buttons are

numbered bottom to top, left to right (shown right).

Key Strip

The key strips on the IP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to

Table 2).

Table 1 and

8 Strata CIX IP5000-series Telephone UG 04/09

LCD

Shift Button

toggles between Programmable Feature Buttons 1~10 and 11~20.

Navigation Button See “Browser” on

Page 10

Blue Button – toggles in-

between call processing screen and HTML browser or programming.

9-Line LCD Display

The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and

your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages,

Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press NEXT to advance through the information.

Lines 4~8 will indicate Programmable Feature Button labels. See “Browser” on Page 10 Line 9 will display the Soft Keys (See “Soft Keys” on page 11).

The Grand Tour

LCD



Strata CIX IP5000-series Telephone UG 04/09 9

The Grand Tour

IP5000 4-line LCD display in Idle Mode

LCD

Browser

Note This feature applies to the IP5131-SDL telephone.

Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML browser to allow navigation on the World Wide Web or a company’s intranet. The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser.

Web pages display basic HTML but do not support ASP or Flash. The 18 buttons that surround the screen can be used to highlight selections in the browser. The Navigation Button can be used to move the viewing window across the website; the center of the navigation button can be pressed to select a field that is highlighted.

The browser allows navigation through various pages of content and is not static to just one site. Navigation is as easy as highlighting a link and selecting it to move to the next webpage. All IP5131-SDL telephones come with the browser enabled. In order to access the browser, press the blue button on the bottom right-hand side of the phone; this allows you to switch between your call processing screen and the browser window.

4-Line LCD Display

The LCD in it's idle state (shown right) displays:

Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

Line 2 will show the Date and time. Line 3 will show information related to

your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display. Press

NEXT to advance through the information.

Line 4 will display the soft keys available in idle state. Press DSPLY to switch from the Call Forward display to the User Name display.

10 Strata CIX IP5000-series Telephone UG 04/09

Soft Keys

SK1 SK2 SK3 SK4

Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.

Strata CIX IP5000-series Telephone UG 04/09 11

This page is intentionally left blank.

The Basics 2

This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise.

Customizing Your Telephone

Volume Control

 To adjust the handset volume

 Press the

When you hang up, the volume returns to the default setting.

 To adjust the spea ke r volume for internal/external calls and background music

1. Press

2. Press an extension button - you hear dial tone.

3. Press the setting applies to all calls until changed.

Vol  to increase volume and Vol  to decrease volume during the call.

Spkr.

Vol  to increase volume and Vol  to decrease volume. This volume

 To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call

Announce

 Make sure the telephone is idle and the handset is on-hook. Press the

increase volume and telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously.

Strata CIX IP5000-series Telephone UG 04/09 13

Vol  to decrease volume. This adjusts volume for your

Vol  to

The Basics

Customizing Your Telephone

 To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code code). You hear beep tone.

2. Press

Vol  or Vol  to reach the desired level.

LCD Contrast

Available on backlit telephones and backlit add-on module.

 To adjust the LCD contrast on the backlit telephones

1. Press and hold down the

2. Press and release

Note Holding the Vol button does not continue to change the setting. The button must

Vol  or Vol  repeatedly.

be pressed for each step of contrast change.

 To adjust the LCD contrast on the Add-on Module

1. Press

2. Press

3. Press

Hold+3+6+9 (simultaneously).

Contrast + button to increase contrast. Contrast - button to decrease contrast.

4. Lift the handset off-hook / on-hook to save settings.

Mic button.

#6101 (default

Note Holding the softkey does not continue to change the setting. The softkey must

be pressed for each step of contrast change

14 Strata CIX IP5000-series Telephone UG 04/09

Customizing Your Telephone

Brightness Control

Available on backlit telephones with 4-line LCD’s and backlit add-on module.

 To change the LCD back light brightness

1. Press

2. Press

3. Press

4. Lift the handset off-hook / on-hook to save the settings.

Note Use the BL BRIGHT and BL DIM buttons in steps 2 and 3 on the 10 button LCD

 To change the LCD backlight brightness for IP5131-SDL

1. Press

2. Press the

3. Press the

4. Enter a value of 0~3 using the dialpad. (0 = dim; 3 = brightest)

5. Press the

Hold+3+6+9 (simultaneously).

Bright softkey to increase brightness. Dim softkey to decrease brightness.

Add-on Module.

Hold+3+6+9 (simultaneously).

Others softkey. BL Bright softkey.

Set softkey twice.

The Basics

Strata CIX IP5000-series Telephone UG 04/09 15

The Basics

Customizing Your Telephone

Backlight On/Off

Available on backlit telephones and backlit add-on module.

 To change Backlight Settings

1. Press

2. Press the

3. Press

4. Use table below to choose preferred settings.

5. Press

Table 4 Backlight Settings

Button Input Meaning

FB1

FB2 1~30

Hold+3+6+9 (simultaneously).

Mic button.

Hold.

Hold Hold to save settings

1 Always Off 2 Always On 3 On-demand

Backlight Timer [ x10 seconds] Example: 1 = 10 seconds; 30 = 300 seconds.

Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is

above FB3.

16 Strata CIX IP5000-series Telephone UG 04/09

Keystrip Labels

Available on 9 Line LCD telephone and 10 Button LCD Add-on Module

 To program LCD Keystrip Labels

1. Dial

2. Press the

3. Press the button you wish to label.

4. Use the dialpad to enter the label.

5. Press the button labeled in step 3 to save the setting.

6. To label another button, repeat steps 3-5.

7. To exit User Programming mode lift the handset off-hook / on-hook.

#9876 (or press the flexible Program button)

Speaker button.

Ring Tones

 To set distinctive ringing

1. Press

2. Press a

3. You can press

4. Enter the two-digit pitch number (see Table 5 on page 18).

5. Press the same button that you pressed in Step 2 (

6. Lift the handset off-hook/on-hook to save settings.

#9876 to enter User Programming Mode.

Line or extension button. The LED is steady green.

Hold to switch between internal and external pitch. (Internal =

station calls within your system; external = outside line calls.)

a confirmation tone and “DATA PROGRAMMED” displays on your LCD.

The Basics

Keystrip Labels

Line or extension). T wo beeps is

Strata CIX IP5000-series Telephone UG 04/09 17

The Basics

Ring Tones

Table 5 Internal and External Call Ringing Tones

Tone N o . Frequency and Cadence

01 500 Hz 1 sec. On, 3 sec. Off, repeat 02 1300 Hz 1 sec. On, 1 sec. Off, repeat 11 500/640 Hz 1 sec. On, 3 sec. Off, repeat 12 500/640 Hz 1 sec. On, 1 sec. Off, repeat 13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat 18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat

Dial Pad and Button Beeps

IP telephones can emit a “beep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.

1. Press 3+6+9+Hold (simultaneously).

2. Press

3. Press

4. Press Programmable Feature Button 1 (FB1) to toggle On/Off.

5. Press

6. You must also go off-hook, then on-hook to exit the program mode.

0. Hold.

FB1, LED On: buttons beep. FB1, LED Off: buttons do not beep.

Hold to set the option.

18 Strata CIX IP5000-series Telephone UG 04/09

Speakerphone/Microphone Sensitivity Adjustment

When you are using the speakerphone, high ambient noise levels may ca use the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a IP5000-series telephone. The default is normal sensitivity.

1. Press 3+6+9+Hold (simultaneously).

2. Press

3. Press

4. Press Programmable Feature Button 3 (FB3) to toggle On/Off.

5. Press

6. Go off-hook, then on-hook to exit the program mode.

0. Hold.

FB3, LED On: Lower sensitivity FB3, LED Off: Normal sensitivity

Hold to set the option.

The Basics

Ring Tones

Strata CIX IP5000-series Telephone UG 04/09 19

The Basics

Telephone Terminology

When making or receiving calls on your IP5000-series telephone yo u may experience one or more of the following call features depending on how your telephone is configured.

• Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network). Line can be:

• a button on your telephone set designated for outgoing calls

• your DN button followed by dialing 9.

• Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the handset or press in enabled. The second line of the LCD will display the method of dialing available, followed by the digits dialed.

• Ringing Line Preference – Answer any incoming call by lifting the handset or pressing when ringing line preference is enabled.

• Tone First Signaling – Internal incoming calls only: telephone rings in standard ring tone, lift handset or press

Spkr. There is no need to press the ringing line button to answer the call

Spkr to hear dial tone, the steady green Line LED indicates ALS

Spkr to answer call.

• Voice First Signaling – Internal incoming calls only: a long tone is heard, followed by the caller's voice, this will automatically engage the hands free communications. Lift the handset if desired (for privacy). When Voice First Signaling is enabled the telephone does not ring on internal incoming calls.

• Hot Dialing – Dial a telephone number from the dialpad, the telephone automatically selects a line, shown with a green LED, and turns on the Spkr and Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call.

Spkr to allow for

20 Strata CIX IP5000-series Telephone UG 04/09

Making a Call

There are three ways to originate a call from the telephone:

Handset

1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard

through the handset. The Speaker and Microphone LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) are heard through the handset.

2. When connected, continue using the handset or switch to speakerphone by holding down

Spkr and placing the handset in the cradle.

Spkr Bu tton

1. To make a call, press Spkr. A line may be selected automatically or choose a line manually. The extension or

Line button lights (depending on system programming). Dial to ne is heard

through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number.

The Basics

Making a Call

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

3. When connected, continue using the speakerphone or lift the handset to continue the conversation.

Hot Dialing

1. To make a call using Hot Dialing, start dialing the number. The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.

Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

2. When connected, continue using the speakerphone or lift the handset to continue the conversation.

Strata CIX IP5000-series Telephone UG 04/09 21

The Basics

TOM EDISON NO.2004

DIR

APR 05 WEDNESDAY 1:01PM

4 Line LCD Display

Making a Call

Dial Directory

This feature is supported on IP5000-series telephones with an LCD display running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.

 To access the Directory

1. Press

2. Choose the directory you wish to access and use the dial pad to enter the name.

Notes

3. Press

4. Press

5. Press

6. Press

DIR soft key (shown right).

Select Directory menu appears. The soft keys on the Select

Directory are: My = Personal Speed Dial Names EXTR = System Speed Dial Names INTR = Directory Number Names Dial = Cancel directory, get dial tone.

• If a directory is not selected and a name is entered, all directories will be

searched.

• To enter names from the dial pad, press the dial pad button associated with the

letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor.

FIND to start the directory search. NEXT to move forward through the directory. BACK to move backwards through the directory. Call to connect to the directory entry selected.

On the 9-line LCD Display, press the button next to the displayed name. See figure on following page.

7. Press

CNCL to quit the directory search.

22 Strata CIX IP5000-series Telephone UG 04/09

The Basics

BOB L (PRI) BOB LAWVER BRAD FISHER

ONE TOUCH ONE TOUCH PICKUP ONE TOUCH CFAC

ONE TOUCH

DND Ext. 4227 ONE TOUCH

ONE TOUCH

BACK CNCL

BILL THOMAS

BRAD FERRIS

BRIAN SMITH

Press the key next to the displayed name to call that person.

9 Line LCD Display - Dial by Name Screen

Making a Call

Strata CIX IP5000-series Telephone UG 04/09 23

The Basics

Answering a Call

There are several ways to answer a call:

Handset

 When the telephone is programmed for Ringing Line Preference, pick up the

handset and the telephone automatically answers the ringing line. ... or press the button associated with the ringing line (flashing green LED).

Speaker

 When the telephone is programmed for Ringing Line Preference, press Spkr and

the ringing line is answered. ... or press the button associated with the ringing line (flashing green LED). Once

connected, continue using the speakerphone or lift the handset.

Shift Button

Available on a 9-line display telephone only.

 If the LCD screen is set to view Buttons 11~20 and a call comes in on Button 1 th e

phone will ring and Caller ID information will display on the top of the screen, press the “Shift” Button to view Buttons 1~10 and answer the call.

Handsfree Answerback

With speakerphone enabled, the telephone may be programmed for Handsfree Answerback. The called party hears a single long tone, followed by the caller’s voice. Begin hands free conversation. If Handsfree Answerback were not programmed, the called party could hear the calling party speak but would not be able to answer them without answering the call manually.

Notes

• The extension LED flashes green, the Microphone LED lights steady red and the Speaker LED flashes Red.

• In order to perform any additional functions with this call (like a transfer or hold) the call must be properly answered to gain full call control. Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset.

• Handsfree MIC setting needs to be enabled by your System Administrator.

24 Strata CIX IP5000-series Telephone UG 04/09

On a Call

While on a call you can perform the following:

Switching Between Handset and Speakerphone

 Press Spkr and place the handset on-hook to switch from handset to speakerp hone

mode.

 Take the handset off-hook to switch from speakerphone to handset mode.

Microphone (Mic/Mute) Button

This button toggles between Mic and Mute. When Mic button is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled and mutes both the microphone and the handset.

Hold

 To place a call on hold, press Hold. Your LCD shows the line on hold. The held

Line’s LED flashes green while appearances of the line at other stations flash red.

• To return to the held call, press the flashing held

• If you do not return to the held call within a specified time, it rings back to your

telephone. The call remains camped-on to your station.

• If the held party hangs up, the call is released.

• See the Call Pickup section to pick up a call on hold from another extension.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

 While on a call, press Hold twice. That line’s LED flashes green while

appearances of the line at other stations are steady red (in use).

Strata CIX IP5000-series Telephone UG 04/09 25

Line button.

The Basics

On a Call

Automatic Hold

This features enables you to move from one Line button to another Line button without pressing Hold.

Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.

 While on a call, press another extension button to receive/originate a new call. The

Consultation Hold

1. While on a call, press

2. Dial another line.

3. Transfer the call or return to the held call by pressing its

accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes.

Cnf/Trn. The call goes on hold.

Line button.

26 Strata CIX IP5000-series Telephone UG 04/09

Message Waiting

Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message

Waiting buttons/LEDs. Check with your System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the button/LED is mentioned in the following steps.

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press SK3 to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

2. Press

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3

5. To manually turn off your Msg LED, press your extension button, then press

Msg, then lift the handset. Your telephone rings the extension or voice mail

device that sent the indication. The LED continues to flash red.

above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

#409. Do this step for each message received.

The Basics

Message Waiting

Msg

Strata CIX IP5000-series Telephone UG 04/09 27

The Basics

Message Waiting

Turning On/Off MW LED on Another Extension

If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

Msg or 7. The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. Example: “MW SET TO 3620.”

If you decide to cancel the Message Waiting light at this point, press

Msg or 7

again while ring-over tone is playing and the light will be cancelled.

3. Press

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing

Msg button which calls you back.

4. To turn Off a Message LED that you have set on another extension, press the extension number that has the message light set. Then press

Spkr or hang up to

release your telephone. Your LCD shows the extension and “MW CANCEL.” ...or dial the extension that you set the Message LED on, then press

Spkr or hang up to release your telephone.

77. Then press

#64 plus

28 Strata CIX IP5000-series Telephone UG 04/09

Message Waiting

LED Indicator Details

Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see

Table 6 LED Indicators

Table 6).

The Basics

LED

Extension In-Use

(access outside line)

Incoming Call

(while ringing)

Hold (outside line) If using

, the hold indication is only at the

Grp

station that places the call on hold.

Hold — Consultation

(during consultation/transfer to another station)

Hold — Exclusive (outside line) 10 pulses/second steady

Hold — Recall

(when held call recalls your idle station)

Hold — Exclusive Recall

Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Conference 10 pulses/second steady

Pooled Line

Your Station (Green) Other Station (Red) Interval Rates

2 seconds On, 1/8 second Off – 1/8 second On/Off

1 second on at 10 pulses/ second –1 second Off

4 pulses/second for 1/8 second On/Off

10 pulses/second steady

1 second at 2 pulses/second,  1 second at 10 pulses/second

Your extension button flashes 10 pulses/second–1 second Off

4 pulses/second, 1/8 second On/Off

steady

one second On/Off

1/2 second On/Off

flashes

steady

[SDN] red flashing or green ringing

3/4 second on, 1/8 second Off

Note LEDs on the telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page 29.

Strata CIX IP5000-series Telephone UG 04/09 29

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SoftIPT 3

The SoftIPT is a software phone client that runs on appropriately equipped wired or wireless laptops, tablets and desktop PCs with all versions of Microsoft VistaTM and Microsoft® Windows XP® operating software (OS). The SoftIPT Version

3.0 screen is shown below.

SoftIPT on a PC integrates the power of the PC with most of the features available on an IP5000-series telephone. You can use most of the features described in this User Guide or the Strata CIX IPT/DKT Telephone User Guide.

Windows

Important! The SoftIPT functions in the same manner as a desktop IP telephone.

Use this manual as a guide to the SoftIPT functions.

Strata CIX IP5000-series Telephone UG 04/09 31

SoftIPT

Message Waiting

SoftIPT Icons

The special buttons relating to the SoftIPT screen are described below.

Table 7 SoftIPT Button Definitions

Button Definitions

SoftIPT Directory – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to “Using the Directory” on

page 41.

SoftIPT Configurations – Double click this icon to open the Configuration window. This enables you to view and change SoftIPT settings.

Audio Settings – Click this button to adjust the audio properties when connected to a USB handset.

Help – Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.

Shift Button (Purple) – Press Shift at any time to alternate between display of feature keys 1~10 and feature keys 11~20.

32 Strata CIX IP5000-series Telephone UG 04/09

Message Waiting

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard function s quickly and easily. These buttons are described in

Chapter 2 – The Basics.

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in system programmi ng and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Pooled Line Grp enables you to access

Liquid Crystal Display

The Liquid Crystal Display (LCD) on the SoftIPT will display information similar to the large 9-line IP telephone display:

SoftIPT

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. When the Soft Key prompts appear on the LCD, the LCD Control Button just below

the prompt offers access to that feature. See information.

• SK1 is generally used as a Soft Key.

• Pressing display.

• Pressing

Strata CIX IP5000-series Telephone UG 04/09 33

SK2 switches you from the Call Forward (CF) display to the User Name

SK3 advances you through information.

“Soft Keys” on page 11 for more

SoftIPT

Configuring SoftIPT 3.0

Step 1: Configure the SoftIPT

1. After you have installed SoftIPT, double-click the SoftIPT icon on the desktop. The

SoftIPT Configuration window opens.

Important! See the illustration below. You will need to enter items A-E to

configure SoftIPT. Check with your Telephone System Administrator to make sure that you have this information. After entering this information, print the screen for future re fe re nc e.

Figure 1 SoftIPT Configurations

34 Strata CIX IP5000-series Telephone UG 04/09

Configuring SoftIPT 3.0

2. In the SoftIPT Configuration window, enter the following:

Fields Description

Phone No. This is the SoftIPT extension. Password Password for IP user mobility Node The node ID where the MIPU resides. By default, leave blank. Outgoing prefix When a call is made using the SoftIPT directory, SoftIPT

automatically attaches the outgoing prefix for local calls, or long-

Long distance prefix

distance prefix for long-distance calls, resp ectively . See

Directory” on page 41 for details.

“Using the

SoftIPT tries to connect to the IPU using the following addresses in turn:

• Primary IPU IP address

• Secondary IPU IP address.

Notes

SoftIPT

If Broadcast is selected, SoftIP T tries to search for the IPU by sending broadcast messages, otherwise, it goes back to the Primary IPU IP address. SoftIPT skips the Prim ary IPU IP address or the Secondary one if it is not set. In either case, if SoftIPT

IP address of IPU

successfully connects to the IPU, the IPU IP address is shown in the “Connected IPU IP Address” field. See your System Administrator for IPU address.

If Broadcast is selected, the broadcast message is sent on the same subnet, which means SoftIPT can connect to the IPU o n the same subnet using Broadcast mode without designating the IPU IP address. However, in some PC environments, SoftIPT cannot complete this broadcast registration sequence because the lower network module does not notify SoftIPT, through Windows, of receiving a reply message after sending a broadcast message. Therefore, Toshiba recommends using Manual mode if SoftIPT cannot find the IPU by Broadcast.

Network If there are multiple network adapters, select the one for SoftIPT.

Strata CIX IP5000-series Telephone UG 04/09 35

SoftIPT

Configuring SoftIPT 3.0

Fields Description

Check this box to automatically startup SoftIPT after starting your PC.

Automatic startup

Popup window The SoftIPT window pops up when receiving a call.

Use Default Microsoft Outlook Profile

Note If Automatic startup is unchecked and SoftIPT continues

to start up, use the MSCONFIG utility screen > Startup tab and uncheck Toshiba SoftIPT. Consult you System Administrator on using the MSCONFIG utility.

As shown below in Using the Directory , SoftIPT can use MS Outlook (not Outlook Express) as its directory. If multiple Outlook profiles are set, you can select one of the profiles when launching SoftIPT if this box is unchecked. See

profiles are on your PC” on page 37.

If you have only one profile as shown in See Figure 3 select “Always use this profile” and check the “Use Default Microsoft Outlook Profile” box as shown in profiles and choose one of them, select “Prompt for a profile to be used” ( Outlook Profile” box (See Figure 1).

See Figure 3), and uncheck the “Use Default Microsoft

“To check how many Outlook

See Figure 1. If you have several

Auto-Login on startup

Allow SoftIPT to run in the background

3. Click OK.

If you uncheck this box, you can input an extension number every time you log in. See “IP User Mobility” in the CIX General Description and Programming Manual, Volume 1 for details.

This option dictates what happens when you press the close (X) button in the upper right corner of the SoftIPT main window.

• Run in the background if this box is checked.

• Exit SoftIPT software if this box is unchecked. Note If the SoftIPT icon is still on the system tray at the bottom

right corner of the PC, then SoftIPT is still running in the background, even after pressing the Close (x) button.

36 Strata CIX IP5000-series Telephone UG 04/09

 To check how many Outlook profiles are on your PC

1. Go to Start > Control Panel > Mail

2. Double-click the Mail icon (see See Figure 2)

3. Click the Show Profiles... button

4. Here are all the profiles setup on your PC (See Figure 3)

Figure 2 Mail Setup - Outlook

Strata CIX IP5000-series Telephone UG 04/09 37

SoftIPT

Configuring SoftIPT 3.0

Figure 3 Mail Profiles

38 Strata CIX IP5000-series Telephone UG 04/09

Basic SoftIPT Functions

Start the SoftIPT

 Double-click the SoftIPT icon on your desktop.

Making a Call

 To make a call

1. Click

Speaker then select the on-screen dial pad buttons to dial a call.

SoftIPT

Basic SoftIPT Functions

2. When connected to a call, you can select any of the call buttons, such as

Hold or Conf.

3. Click

Note Do not use BGM (#490) on the SoftIPT. It conflicts with incoming calls.

 To make a Call using a USB Handset

To install a USB handset, refer to the vendor's documentation and/or website.

1. Go off-hook (pick up the receiver or press the hookswitch button on the USB

2. Dial the phone number - click the on-screen dial pad buttons, input numbers

3. To end the call, go on-hook (put down the receiver or press the hookswitch button).

Speaker to end the call.

Handset) to get dial tone.

(asterisk key, pound key) from PC keyboard, or use the key pad on the USB handset, if available.

Redial,

Strata CIX IP5000-series Telephone UG 04/09 39

SoftIPT

Basic SoftIPT Functions

Answering a Call

 To answer a call using the Shift button

 If the LCD screen is set to vie w keys 11~20 and a call comes in on key 1, the

phone will ring and Caller ID information displays on the top of the screen - press the Shift key to view keys 1~10 and answer the call.

Switching a Call to Your Headset

You can switch a call from your IP telephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature.

1. Press Hold.

2. On the SoftIPT, dial

Note You can al so add this dialing string to a flexible button on your SoftIPT pho ne

as a One-touch Speed Dial button for ease of call switching.

#5#72 + the extension number of your telephone.

Labeling Feature Buttons

SoftIPT Version 3.0 provides soft labels preset by the Strata CIX system. If you wish to change them, contact your system administrator and see

Buttons” on page 116.

“Programming Feature

40 Strata CIX IP5000-series Telephone UG 04/09

Basic SoftIPT Functions

Using the Directory

You can create a directory with MS Outlook (not Outlook Express).

1. Close SoftIPT if you are using it.

2. Open MS Outlook.

3. Double click on the Contacts icon, click on the New contact icon.

4. Type in the contact information, click Save and Close. Add as many entries as desired. To edit an entry, double click on the name to open.

5. Start Soft Phone.

6. Click Dir ectory

icon. The directory displays (see below).

SoftIPT

7. Click on the name. The SoftIPT calls the contact.

Strata CIX IP5000-series Telephone UG 04/09 41

SoftIPT

Basic SoftIPT Functions

Using Echo Canceller

If you have a headset plugged into the microphone/speaker jack of th e PC, you do not have to always enable echo canceller. We recommend you to enable echo canceller in the event you want to use the PC's embedded microphone/speaker as a speakerphone device and not attach a headset to the microphone/speaker jack of the PC. If the PC does not have an embedded microphone even if it has embedded speaker, you do not have to enable echo canceller because a headset would be plugged into the microphone/speaker jack, see figure below.

To use Echo Canceller, click the Audio Setting of SoftIPT and check the Using Echo Canceller box as shown below.

Enabling Echo Canceller

42 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations 4

This chapter gives you more details about your IP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference.

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator. If the code is not in the list, the call will not go through.

Non-Verified Account Codes must be a uniform length but any digits are accepted. Account Codes and Lengths are setup and managed by the System Administrator.

Strata CIX IP5000-series Telephone UG 04/09 43

Feature Operations

Account Code Calls

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

 To dial using For ced Account Codes

1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after

dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes has been entered, the

number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:

1)911 2) _______ 3) _______

44 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

 To dial using the Account Code button

Note This will require a Programmable Feature Button to be programmed on your

telephone set with the Account Code feature (#46).

1. After accessing

a Central Office (CO) line, press the Account Code button.

LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored to the LCD.

3. If your station is set for Verified Account Codes, you hear a confirmation tone when the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

 To enter an Account Code using access codes

Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once the code is entered, you will be connected again.

1. After accessing a CO line, press

Cnf/Trn. Once you press Cnf/Trn, your call is

interrupted; you and the other party cannot hear each other. You will hear feature dial tone.

2. Dial

#46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.

Strata CIX IP5000-series Telephone UG 04/09 45

Feature Operations

Advisory Messages

Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined numbers 5~9 can be defined by your System Administrator.

Msg No. Characters Displayed Additional Digits

0 1 2 3 4 5 6 7 8 9

OUT TO LUNCH

IN A MEETING

CALL _____________ Directory Number (e.g.,220)

BACK AT __________ Time (e.g., 1030)

RETURN ON________ Date (e.g., 10 20)

messages, shown in the table below . Message

 To set an advisory message

1. Go off-hook or press your extension button to hear dial tone.

2. Press

#411

3. Enter Message number (see table above)

4. Enter additional digits if required.

5. Go on -hoo k or press

Spkr to release the line.

 To clear the registered message

1. Go off-hook or press your extension button to hear dial tone.

2. Press

3. Go on -hoo k or press

#412.

Spkr to release the line.

46 Strata CIX IP5000-series Telephone UG 04/09

Alarm Notification Button

The Alarm Notification Button must be setup by your System Administrator on your station.

 When the Alarm Notification button displays

 Call your System Administrator.

This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. Check with your System Administrator to see if this feature is setup for your telephone.

Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.

Feature Operations

Alarm Notification Button

 To activate Automatic Busy Redial

1. When you reach a busy number, press The LED flashes red. You hear confirmation tone .

2. Hang up or press seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.

3. Lift the handset or press up the handset or press connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

 To cancel Autom atic Busy Redia l

 Press

Strata CIX IP5000-series Telephone UG 04/09 47

Auto Busy Redial or extension + #442.

Spkr. The system redials, up to five to 20 times, every 30 to 180

Spkr and wait for the party to answer. If you do not pick

Spkr within recall timeout (five to 60 seconds) after a

Auto Busy Redial or Cnf/Trn + #441.

Feature Operations

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line Queuing.”

 To set Automatic Callback

1. If you hear busy tone after dialing an outside line access code or a station number, press

Auto Callback or 4. Busy tone stops, followed by success tone, then busy

tone resumes.

2. Hang up. You can make other calls while waiting.

3. Wh en the called station or outsid e line becomes idle, you r telephone ring s and you will see a fast flashing LED.

• If you called a busy station, the extension LED flashes green (incoming call)

and the called number displays.

• If you called a busy outside line, the extension LED flashes green (incoming

call rate). The seized line’s number displays.

4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. Y ou will be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

 To cancel ACB

 Press

Auto Callback or extension button + #431.

48 Strata CIX IP5000-series Telephone UG 04/09

Background Music

You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

 To enable background music on your telephone speaker

Feature Operations

Background Music

 Press

BGM. LED turns on.

Or press an extension button +

#490 + n + #, where n is the music source 1~15.

 To cancel background music on your telephone speaker

 Press  Or press an extension button +

BGM. LED turns off.

#491.

 To change the BGM source (1~15) assigned to the BGM button

Press an extension button +

#9876 + BGM + n + BGM, where n is the music

source 1~15.

 To enable background music over your external paging speakers

Press an extension button +

#492 + n + #, where n is the music source 1~15.

 To cancel background music over your external paging speakers

Press an extension button +

#493 + Spkr.

Strata CIX IP5000-series Telephone UG 04/09 49

Feature Operations

Call Forward

There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.

The other type is Station Call Forwarding. You can use Station Call Forwarding to replace your System Call Forward destination with a custom Call Forward setting made from your station.

System

System Call Forward directs calls to a destination preset by an Administrator for each telephone, commonly set to voice mail.

 To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.

 To turn off System Call Forward for your telephone, press

tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.

#621. Confirmation

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone’s System Call Forward settings. Each extension can be independently setup to Station Call Forward to a unique destination. You can set a Programmable Feature Button to perform any Call Forward function - see Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ring only your station

• Transferred internal or incoming line calls

50 Strata CIX IP5000-series Telephone UG 04/09

“Programming Feature Buttons” on page 116 for more details.

Feature Operations

Station Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section).

• Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

• Call Forward - Incoming Line – Forward incoming line calls only.

• Call Forward Any Call - Set for Another Station – Enables you set forwarding of all calls for another telephone within your telephone system.

• Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your telephone system.

Notes

• Call Forward Any Call and Call Forward-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls.

• Call Forward destinations can be set to internal destinations or an outside telephone number.

• You can change your forwarding destination from outside the system using the DISA feature. See your System Administrator for DISA telephone numbers and security code access.

Call Forward

Call Forward Settings

• Call Forward All Calls – Forwards all calls immediately.

• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode.

In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.

• Call Forward - No Answer – Forwards unanswered calls after a preset number of rings. The preset number of rings can be set on a per user basis.

• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are busy , in DND mode or when you don't answer a call within a preset number of rings.

• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.

Strata CIX IP5000-series Telephone UG 04/09 51

Feature Operations

Call Forward

Station Call Forward Procedures

Table 22 on Page 179 contains Call Forward Button sequences. You can do a Call

Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See

Buttons” on page 116 to program a Programmable Feature Button.

 To use the Call Forward button sequence

 Follow the instructions in Table 24 on Page 184, shown under the “Button

Sequence” heading. Some features require additional input, such as:

• Dest. Ext. or Telephone No. – Call Forward destination numbers can be

internal extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as telephone number +

• Timer – Enter the number of seconds (08~60) your telephone should ring

before forwarding the call. (This is the Call Forward-No Answer timer.)

• Call Forward Pass Code – A four-digit Call Forward pass code can be setup

by your System Administrator and will allow one station to activate the call forward setting for another station. Users must enter the Call Forward pass code for the station to be forwarded.

#. The CIX accepts destination numbers of up to 32 digits.

“Programming Feature

9) + the

Note In Ta ble 22 on Page 179, (tone) refers to three short tones used as a

confirmation tone and

will play at that point in the sequence to confirm your

input was accepted.

52 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Call Forward

Call Forward Examples

 To set your telephone to Call Forward Busy-No Answer to an internal extension

number

 Press your extension button +

#6041 + 3000# + 10

#6041 3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards

= Call Forward Access Code sequence

 To set another telephone to Call Forward Busy-No Answer to an outside

destination number after a set time

 Press your extension button +

5873000 #6042

1234 = Other telephone’s extension number 1111 = Call Forward Passcode for other telephone + #  9 = Outside Line Access Code 1 949 5553000 = 1 + Area Code + Telephone Number # = Must press after entering an outside destination number 08 = Ring time in seconds before Call Forwards

+ # + 08

= Call Forward Busy No Answer Access Code sequence

#6042 + 1234 + 1111 + # + 9 +1 949

Strata CIX IP5000-series Telephone UG 04/09 53

Feature Operations

Call History

Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible

 To view Call History

 When your station is idle, press the

green and the latest record displays.

Caller ID button.

Caller ID button. The Caller ID LED lights

 Press  To view the call date, time and status, press

Vol for the next record; press Vol  for the previous record.

name/number).

SK2 (press again to toggle to call

54 Strata CIX IP5000-series Telephone UG 04/09

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

• Hang up and retrieve the parked call at a later time

• Originate another call

• Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

• If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

• If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

Feature Operations

Call Park Orbits

 To park a call

1. While on a call, press green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming).

2. Specify the Park Orbit using one of the following:

• Press

7000~7019. The chosen orbit appears on the LCD.

• Enter a valid extension.

• Press

3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.

Strata CIX IP5000-series Telephone UG 04/09 55

and the system automatically selects a General Park Orbit between

# and the system automatically selects your extension as the orbit.

Park in Orbi t or press Cnf/Trn + #33. The LED flashes

Feature Operations

Call Pickup

 To retrieve a parked call

1. Press

2. Enter the Orbit Number where the call is parked or

Park in Orbi t or press your extension button + #32.

you are calling. You cannot use flashes at the in-use rate when the call is retrieved.

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Two or more stations can be assigned to a pickup group, there are a total of 32 pickup groups available. You can easily pick up ringing calls on other extensions. Ringing calls include: new, transferred, internal, or external calls. You will have the ability to pick up calls for other extensions in your group and other groups as well. See your System Administrator for group assignments.

# for the extension from which

to retrieve a parked call. The extension LED

Ringing, Page or Held Call Pickup

This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

56 Strata CIX IP5000-series Telephone UG 04/09

 To perform Call Pickup

 Press the buttons shown in the table below for the desired Pickup feature.

Table 8 Call Pickup Feature Codes

Feature Operations

Call Pickup

Ringing or  Page Calls

Directed DN

Group A call ringing a member of your pickup group. Directed Ext. A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.

Directed Group A call ringing an extension in this Pickup Group.

Ext. No.

Outside Calls Any incoming outside line call.

All Call, Group, and/or External Page

Held Calls To Pic k U p :

Local Retrieve A call held on this telephone. Remote Retrieve A call held on another Primary Ext. No. #5#72 + Primary Ext. No.

Outside Line Retrieve

Directed Ext. Retrieve

To Pick Up:

A call ringing or held at the Extension Number. #5#6 + Ext. No. A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No.

A call ringing this Ext. No. only. Other lines ringing on the same phone are unaffected.

An All Call Page, Group Page and/or External Page by Page Zone or by a specific Ext. No.

A call held on this outside line only, regardless of the phone that placed the call on hold. Must enter a three digit outside line no. (e.g., 007).

A call held on for this Ext. No., regardless of where this Ext. No. appears.

Press Ext. Button, then dial the access sequence below:

#5#34

#5#32 + Group No.

#5#22 + Ext. No.

#5#9 #5#36 + Page Zone No.

(01~08)

#5#5 + Ext. No. of another

phone being paged.

Press Ext. Button, then dial

the access sequence below:

#5#71

#5#73 + Outside Line No.

(001~128)

#5#74 + Ext. No.

Notes

• The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button (on

the bottom left-hand side) of a multi-button telephone.

• If more than one call is on hold, the call on the telephone’s lowest button number is picked up.

• Ringing calls are picked up over held calls as a priority.

Strata CIX IP5000-series Telephone UG 04/09 57

Feature Operations

Call Transfer

Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also

supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer:

• Blind transfer – The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available.

• Supervised transfer – The call is “supervised” during the transfer process so the call can be announced to the receiving party before completing the transfer. A supervised transfer also allows the person originating the transfer to take back or cancel the transfer.

 To perform Call Transfer Immediate

1. While on a call, press the

2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.

TRNS Soft Key.

 To transfer using the Cnf/Trn button

1. While on a call, press dial tone.

2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or hang up to complete a “blind transfer.”

Note If the privacy option has been disabled, then if you use a Line button when you

transfer the call, the LED will flash red until the receiving party answers. While the LED is flashing, you can press the receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller.

During call transfer, you can connect all three parties by pressing the button or by pressing the together.

3. T ransfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.

Cnf/Trn. Y our Line LED flashes green and you hear internal

Line button to return to the call. If the

Cnf/Trn

JOIN soft key. This allows the three parties to talk

58 Strata CIX IP5000-series Telephone UG 04/09

 To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

#407.

Cnf/Trn.

3. Enter the VM mailbox number (usually the same as the extension number) +

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

 To transfer a call directly to VM with a DSS button

1. While on a call, press

Cnf/Trn.

2. Press the DSS button programmed to the voice mail number.

3. Hang up and the caller is connected to the VM mailbox.

Call W aiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have an extensio n button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

Feature Operations

Call Waiting

 To answer a waiting call by placing the current call on hold

 Press

Hold. The existing call is placed on hold. The camped-on line rings your

station (the Line LED flashes green - incoming call)....or if your telephone has the

Auto Hold feature, just press the flashing extension button. You are connected to the transferred call. The extension or Line LED flashes green

(in-use).

Note See your System Administrator to find out if you have Auto Hold.

 To answer a waiting call by disconnecting or transferring the current call

 Hang up or transfer the existing call; the camped-on call rings your station. The

camped-on line rings your telephone and the Line LED flashes green (incoming call). ...or press the flashing extension or

Line. The existing call is placed on hold. The

camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).

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Feature Operations

Caller ID

Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible

 To view saved Caller ID information

1. When your station is idle, press the

2. Use the soft keys (Next, Prev, Call or Exit).

Note Caller ID is displayed when a call is first answered and will be displayed for the

Caller ID button.

The Caller ID LED lights green and the latest record displays.

first 15 seconds of the telephone call.

Conference Calls

You can conference together up to eight parties (including yourself) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, the first station to have been added to the conference becomes the Master.

Caller ID button.

 To conference calls

1. While on a call, press

2. Call another station or outside line.

3. When the called party answers, press answer, press

All parties are conferenced. If the second call was placed on a your telephone, the LED also flashes green.

4. Repeat steps 1~3 until all parties are added or the maximum number of parties is reached.

Note When the Master of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

Cnf/Trn again to return to the original connection.

Cnf/Trn

. You hear dial tone and your Line LED flashes green.

Cnf/Trn. If you receive a busy tone or no

Line that appears on

60 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Conference Calls

 To transfer conference control

1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties.

 To hold a conference call

 If you are the Conference Master, press the

Hold button once (or twice for

Executive Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during a conference call.

 To add Voice Mail to a conference call (performed by Conference Master)

1. Press

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and

3. Press

Cnf/Trn to place the current call on Consultation Hold.

security code. This adds the voice mailbox to the conference.

Cnf/Trn to reconnect to the original party. (You can continue to add

conference members by pressing

Cnf/Trn and dialing another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

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Feature Operations

Conference Calls

Supervising a Tandem Call

1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate).

2. Dial an outside telephone number.

3. After the party answers, press and all parties are conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection.

4. Press

5. To supervise a tandem call, press the extension button. If the parties have finished,

Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and

the two lines are connected. The LED turns Off when the parties hang-up.

hang up...or if the parties are still talking, press LEDs turn Off and the connection is released.

If your telephone company provides automatic disconnect supervision, the connection will release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

Cnf/Trn. The extension LED flashes (in-use rate)

Cnf/Trn and hang-up. Both Line

Conference Add/Split/Join/Drop

If you initiate a conference with two or more parties, you can continue to add outside callers to conference; or you and another member of the conference can leave (Split) the conference for a private convers ation. During this time, other conference members remain connected.

You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable Feature Buttons.

This feature also works for remote stations which are connected through Strata Net QSIG.

Important! You must be a conference master to perform the Add, Split and Drop

features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master.

62 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Conference Calls

 To add an Incoming call to the Conference

1. Place the first caller/Conference on hold.

2. Answer the incoming ringing call.

3. While speaking to the incoming caller, press

Cnf/Trn button.

4. Press the blinking DN where the first caller/Conference was placed on hold.

5. Press

Cnf/Trn twice to join all parties together.

 To Split from a conference

1. While in a conference call on an IP5000-series phone, press the

SPLT (Split) soft

key or Split button.

2. Press the

NEXT soft key until you see the extension number for the party that you

want to Split out of the conference.

3. You can return both yourself and the other Split party back into the conference by pressing

RTRN terminates a feature operation and returns to the previously displayed state.

JOIN.

 To Drop the Split party from a conference

 Press the

DROP Soft Key. The party that you are talking to privately (the party

which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference.

If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference.

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Feature Operations

Direct Inward System Access (DISA)

Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone.

1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone.

If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press

and repeat Step 2.

Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a DSS button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the station’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

• busy on a call on any button

• idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

 To connect directly to another station’s extension

1. When connected to a line or another station, press The original party is put on-hold. You can call a station even if the DSS LED

shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note You can transfer the call to an idle or busy station.

DSS.

Release.

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Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.

 To activate DND on your Primary extension

Feature Operations

Do Not Disturb

 Press

Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red

and DND mode is activated for the entire station.

 To activate DND on a non-Primary extension

 Press the desired extension appearance and

Success T one). The LED lights steady red and DND mode is activated for that extension on your telephone.

 To deactivate DND

 Press

Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out

and DND mode is de-activated.

Do Not Disturb or #6091 (hear

Strata CIX IP5000-series Telephone UG 04/09 65

Feature Operations

Door Lock(s)

Setting DND for Another Extension

 To activate DND for another extension

 Enter

#6191 (hear Entry Tone) + the Primary extension of the remote extension +

the pass code +

# (hear Success Tone). This sets DND as if activated by the

Primary extension on the target telephone.

 To deactivate DND for another extension

 Enter

#6192 (hear Entry Tone) + the Primary extension of the remote extension +

the pass code +

# (hear Success Tone). This removes DND from the target

telephone.

 To change your DND Pass Code

 Enter

#670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #

(hear Entry Tone) + new pass code + # (hear Success Tone). If you activate DND while a call is ringing, the ringing stops. The LED continues

to flash on your telephone and ring on other appearances.

Door Lock(s)

If you have locked doors in your facility that can be controlled through the Strata CIX system, you may be able to unlock these doors by using your telephone’ s Unlock Door button(s). The Check with your System Administrator to find out the locations of your system’s door phones and record them below.

Unlock Door button(s) is programmed to unlock a specific door.

Door Lock No. Location Door Lock No. Location

410

 To unlock a door

 Press the specific

Unlock Door button or #12 + the Door Lock Number (see

above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

66 Strata CIX IP5000-series Telephone UG 04/09

Door Phone(s)

Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

LCD telephones display the door phone name ID when calls are made to or from door phones.

The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.

Door Phone Name/Location Door Phone Name/Location

Feature Operations

Door Phone(s)

 To answer a door phone call

 When you hear a door phone call ringing, lift the handset or press the ringing

button. A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press your extension +

Strata CIX IP5000-series Telephone UG 04/09 67

#5#5 + directory number of the ringing phone.

Feature Operations

Echo Cancellation

 To call/monitor a door phone

1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use).

2. Press

 To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing

2. When answered, speak at a normal voice level in the direction of the door phone.

#15 (hear three tone bursts), then enter the door phone number (01~24,

depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.

tone–one or five times (set in system programming).

Echo Cancellation

 If you hear echo on your IP telephone, tap either Vol  or Vol  once to cancel

the echo.

Emergency Call

 To make an emergency call, d i al 911 or Access Code + 911. This depends on

off-hook preference set up for your telephone.

Note Check with your System Administrator for the Access Code because this code

may be different from the one used to get an outside line.

Emergency Monitoring Station

Your system may have one IP telephone assigned as an emergency monitoring station. If your telephone has this assignment, your line LED will flash green when someone makes a conversation. See your System Administrator for more information on this feature.

68 Strata CIX IP5000-series Telephone UG 04/09

911 call. When you answer the call, you can listen in and participate in the

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your System Administrator to find out if your telephone is programmed with the ability to change languages.

 To change the Language Display

Feature Operations

Emergency Ringdown

 Enter the Change Language access code

1: English date format – MM/DD (/YY) 2

: British English – DD/MM (/YY)

: French – DD/MM (/YY)

: Spanish – DD/MM (/YY)

Strata CIX IP5000-series Telephone UG 04/09 69

#495 + the Language Code (see below).

Feature Operations

Message Waiting

Message Waiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions.

The messages from other extensions are notifications that someone has called your extension and wants you to call them back.

An extension can receive up to three Message Waiting indications, one additional indicator will always be reserved for the voicemail system.

Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN

can receive up to three message waiting indicators.

 Responding to a Lit Msg LED

1. Press Red flashing voicemail or another extension). See Note below.

2. When call is finished, hang up and the message waiting indicator will be cleared.

3. If the Msg LED continues to flash, there are additional messages to check, repeat steps 1-2.  Voicemail devices have a short delay in turning off the message waiting indicators.

 To manually turn off the Msg LED, press your extension button, then enter #409.

Repeat this sequence until all the messages are cleared.

Notes

• If there is a + on the LCD, press the Next Soft Key to scroll through the messages sent to that extension.

• To see who has sent you messages, or to retrieve the messages, press the flashing

Msg button.

Msg button. The telephone will dial the message source (the

70 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Message Waiting

Turning On/Off MW LED on Another Extension

When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back.

By sending a message to another extension you turn on their Msg LED.

1. Dial an internal extension. You may hear ringing or busy tone.

2. Press

Msg or 7. The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where the Message Waiting light was sent to.

If you decide to cancel the Message Waiting light at this point, press again while ring-over tone is playing and the light will be cancelled, or if you want to cancel the message later, call the telephone you set the message on and press twice.

3. Press

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing

4. Turn off the Message LED.

 The two ways to turn Off a Message LED are

Method 1

1. Press

2. Press

#64 plus the extension number that has the message light set. Spkr or hang up to end the call.

Method 2

1. Dial the extension that has the Message LED on.

2. Press

3. Press Spkr or hang up to release your telephone.

Msg or 7

Msg button which calls you back.

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Feature Operations

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near yo ur telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the works. The OCA calls for privacy.

 To turn the microphone ON/OFF

 Press

Microphn Cut-off functions on Handsfree Answerback and speaker

Microphn Cut-off to toggle between ON/OFF.

Microphn Cut-off LED lights

Microphn Cut-off LED is not lit and your microphone

72 Strata CIX IP5000-series Telephone UG 04/09

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker.

Handset OCA can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the speakerphone.

 To make an OCA call

 Manual – Dial an extension. When you hear busy tone, press

tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below.

 Automatic – If your telephone and the extension you are calling have been

programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing

 To answer a Handset OCA call

While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling.

 Press Msg button to toggle between the new or original caller. Press and release

Msg button to talk to the new caller, then press and release the Msg button

the again to return to the original caller.

The PDN flashing rapidly means talking to OCA caller; PDN flashing at a normal, steady pace means talking to original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to.

 To answer a Speaker OCA call

1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.

2. To turn off your microphone speaker to the second party, you can press

Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the

second caller, although he/she can still speak through your speaker.

3. Press

Mic or Microphn Cut-off again to reconnect to the second caller. You can

toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

Feature Operations

Off-hook Call Announce

5 and, after one long

Mic or

Strata CIX IP5000-series Telephone UG 04/09 73

Feature Operations

Override Calls

The available override features are:

• Busy Override

• Do Not Disturb Override

• Executive Override

• Destination Restriction/Traveling Class Override

• Class of Service Override

• Privacy Override

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

 To use Busy Override

 After reaching a busy station, press

indicating that a call is waiting. The station number displays.

2. A muted tone is heard at the busy station,

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

 To use DND Override

 After reaching a station in DND mode, press

station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displays Override.

DND OVR DENY, if the station you called denies DND

74 Strata CIX IP5000-series Telephone UG 04/09

2. A tone signal is heard at the DND

Feature Operations

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

 To perform Executive Override

 After reaching a busy station, press

...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.

The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displays Override. If you do not have Override privileges, you will camp on.

EXEC OVR DENY, if the station you called denies Executive

Destination Restriction/Traveling Class Override

Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre-determined account cod e.

 To use Destination Restriction or Traveling Class Override

1. Press

2. Enter the trunk access code or LCR access code.

3. Dial the external telephone number.

471. Confirmation tone plays and the LCD shows “Enter OVR Code.”

Override Calls

Class of Service Override

By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

 To perform Class of Service Override

1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the in-use rate.

2. Press

3. Enter the COS Override Code (four digits). You hear dial tone.

4. Dial a telephone number.

Note For security reasons, the override codes are only available on a selected basis.

Strata CIX IP5000-series Telephone UG 04/09 75

#471. Dial tone stops. Your LCD prompts you to enter a code.

See your System Administrator.

Feature Operations

Paging

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-tostation call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see

“Privacy” on page 78.)

Paging

Station users can make page announcements to telephones and external speakers. Check with your System Administrator to find out the zone numbers for various paging groups.

 To make a Page Announcement to telephones or external speakers

1. Lift the handset, press your extension button and enter a paging access code.

2. Make your announcement, then hang up.

 To make a Group Page

 Press

Group Page and enter the Group number (01~16)

...or press extension +

#31 and enter the zone number.

Answering a Page

 To answer a Group Page, lift the handset off-h ook, dial #5#36 and enter the Page

Zone number (01~08, depending on your telephone system).

 To answer an External Page Zone, lift the handset off-hook, dial

the Page Zone number (01~08, depending on your teleph one system).

76 Strata CIX IP5000-series Telephone UG 04/09

#5#36 and enter

Feature Operations

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

 To make an All Call Page

1. With the handset off-hook, press

All Call Page

...or dial #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

 To answer an All Call Page

1. Lift the handset off-hook, dial

#5#36.

2. Enter the Page Zone Number (01~08, depending on your telephone system).

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

Paging

 To make an Emergency Page, lift the handset off-hook, dial #37.  To make an Emergency Page to a group, lift the handset off-hook, dial

#38 and

enter the Group number.

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Feature Operations

Privacy

Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Your telephone may be equipped with a Privacy Release and/or a Privacy on

Line

button. On a normally private telephone, Privacy Release allows other

appearances of you line to join the conversation. On a normally non-private telephone,

Privacy on Line allows you to exclude others. The Privacy condition may be

toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

 To use Privacy Release

 While on a CO line call, press

outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside To add a third station, press

 To set/cancel Privacy

 Press

Privacy on Line to set privacy. The LED lights steady red. Others are

blocked from entering your outside line calls when they press a common ...or press Privacy on Line again to cancel the feature. The LED turns Off.

Privacy Release. The LED lights red. The

Line, the Privacy Release LED turns Off.

Privacy Release again; the process repeats.

Line

Redial

Use this button to redial the last number dialed from your telephone.

 To redial the last number, press Redial or

78 Strata CIX IP5000-series Telephone UG 04/09

Speed Dial

Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:

• System SD – All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator. In some cases, System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone.

• Station SD – Your System Administrator allocates a block of up to 100 personal SD numbers (10 per telephone). You have exclusive use of them and you can create and change them from your own telephone.If you have a 9-Line LCD telephone, you can assign names to your station SD numbers to appear on the Personal SD Directory display (see your System Administrator or use the procedure for “Storing Personal Speed Dial Names” on page 82.)

 To use personal Speed Dial

1. See your System Administrator to check how many personal Speed Dial numbers are allocated to your telephone and if you have Speed Dial capabilities enabled on your telephone.

2. Setu p / Store your personal Speed Dial numbers.

3. Assign names to personal Speed Dial numbers (on supported models).

Feature Operations

Speed Dial

Making a Call Using Speed Dial

There are two ways to begin a Speed Dial Call.

1. Press Spdial on a IP5000-series digital telephone ...or press the

2. Dial the Station or System Speed Dial Number. St ation Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

Strata CIX IP5000-series Telephone UG 04/09 79

button on any telephone.

Feature Operations

Speed Dial

Table 9 Speed Dial Access Codes

Feature Feature Access Code Sequences

Speed Dial (Dialing an SD number)

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

2. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed Dial bin number (nnn).

Spdial2 + nnn

nnn = 100~199 Station SD numbers

Spdial

nnn = 200~999 System SD numbers

+ nnn

Storing a System/Station Speed Dial Number

1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.

2. Dial the Station Speed Dial number (100~199) or System Speed Dial number (200~999). The LCD shows your digits and you hear Entry Tone.

3. Dial the telephone number to be stored + codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + #. You hear Success Tone.

4. Lift handset.

5. To enter another number repeat steps 1-4. Refer to Table 10 below. Example: To store a Station Speed Dial number to Speed dial location 100, dial

#66 + 100 + 99495833000 + #

#. Include any required access and area

Table 10 Feature Access Codes

Feature Feature Access Code Sequences

Speed Dial (Storing an SD number)

#66 +

Station

System

1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

2. Refer to Table 11 on page 81 to see how to enter*and # into a speed dial phone number.

nnn + Phone No.2 + #

nnn = 100~199 SD bin numbers

#66 + nnn + Phone No.

nnn = 200~999 SD bin numbers

+ #

80 Strata CIX IP5000-series Telephone UG 04/09

Feature Operations

Advanced Speed Dial Operation

Special Characters

SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see

Table 11Phone Number Dial String Characters

Entry Meaning

0~9 #



(1 ~ 9)

page 119.

0~9 End of Speed Dial Number when entering via access code (#66)

Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional. When character, it consumes one Speed Dial digit. Entering pause would use two of 32 characters.

A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape sequences. Example: To insert a 17-second pause, press displays denoting a pause in the SD number. In this example, you would see “PP.”

is used as an escape

7 to insert a seven-second

8. A “P”

*9*

Speed Dial

** *

## is entered into the speed dial string.

is entered into the speed dial string.

Long SD Numbers

Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits are automatically stored in the next sequential SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there.

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Feature Operations

Notes

• To store #, press

• To store *, press

Speed Dial

Storing Personal Speed Dial Names

You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories.

Notes

• Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers.

• Only the Administrator telephone can store System Speed Dial numbers.

 To assign Station Speed Dial names

1. Enter User Programming Mode by dialing

2. Press

Spdial. “SPEED DIAL MODE” displays on the LCD.

#9876 or, press Program.

3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999 for System speed dial, depending on system programming).

4. Enter the telephone number to be stored. If you normally a dial line access code (such as

Example:

Press the for “A.”

and/or and area code, enter the codes before the

Press the again for “B,” etc.

telephone number.

5. Press

Spkr, then input the

Refer to the table for other characters.

name that will appear in the Personal SD directory

5859

(nine characters max). You can enter

alphanumeric characters from the dial pad (shown right and in Table 12).

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Toshiba CIX IP5000-UG-VB User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Organization

How to Use This Guide

Conventions

Related Documents/Media

The Grand Tour 1

IP5000-series Telephone Overview

Fixed Buttons

Programmable Feature Buttons

Key Strip

9-Line LCD Display

4-Line LCD Display

Soft Keys

The Basics 2

Customizing Your Telephone

Volume Control

LCD Contrast

Brightness Control

Backlight On/Off

Keystrip Labels

Ring Tones

Dial Pad and Button Beeps

Speakerphone/Microphone Sensitivity Adjustment

Telephone Terminology

Making a Call

Handset

Spkr Bu tton

Hot Dialing

Dial Directory

Answering a Call

Handset

Speaker

Shift Button

Handsfree Answerback

On a Call

Switching Between Handset and Speakerphone

Microphone (Mic/Mute) Button

Hold

Message Waiting

Responding to a Lit Msg LED

Turning On/Off MW LED on Another Extension

LED Indicator Details

SoftIPT 3

SoftIPT Icons

Fixed Buttons

Flexible Buttons

Liquid Crystal Display

Configuring SoftIPT 3.0

Basic SoftIPT Functions

Start the SoftIPT

Making a Call

Answering a Call

Switching a Call to Your Headset

Labeling Feature Buttons

Using the Directory

Using Echo Canceller

Feature Operations 4

Account Code Calls

Verified/Non-Verified Account Codes

Forced Account Codes

Voluntary Account Codes (Verified/Non-Verified)

Advisory Messages

Alarm Notification Button

Automatic Busy Redial

Automatic Callback

Background Music

Call Forward

System

Station

Station Call Forward Categories

Call Forward Settings

Station Call Forward Procedures

Call Forward Examples

Call History

Call Park Orbits