Toshiba CIX-CTX-QRG-VB User Manual

DKT / IPT Telephone
Quick Reference Guide

STRATA

CIX/CTX

Business Telephones

Helping You
Communicate Better

Introduction

This quick reference guide applies to Toshiba DKT3200-series digital
telephones and Internet Protocol (IPT1020-SD, IPT2000-series and
SoftIPT) telephones connected to a S t rata CIX/CTX system.

See your Telephone System Administrator to find out which features
you have. Use the check boxes or blank lines to enter the variable
selections for your telephone.

What’s My Line?

Throughout this guide, the word “line” is mentioned. Check mark
which Line type you have. For example, you will be instructed to
“select a line.” “Line” can be:

p Line button
p Pooled Line Group
p Group Line button
p Line out requiring an access code – where you enter an outside

line or line group access code (e.g., dial

9).

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming feature you have on your
system. Then go through the rest of this guide and check mark that
feature where it’s noted.

p Automatic Line Selection (ALS): For outgoing calls: You

have ALS if you hear dial tone and the Line LED lights steady
green when you lift the handset or press

Spkr.

p Ringing Line Preference: You answer an incoming Line ringing

your station by lifting the handset or pressing

Spkr.

p Tone Signaling: Internal incoming call: you hear successive

ring tones, then lift the handset or press

Spkr.

p Voice First Signaling: Internal incoming call: your phone does

not ring; instead you hear a long tone, then the caller’s voice. T alk
in the direction of your phone, or answer the call as you normally
would by lifting the handset or pressing

Note Y ou can change between Tone and Voice Signaling

on a call-by-call basis by pressing

Spkr.

1 after dialing an

internal telephone number.

p Hot Dialing: If your telephone is programmed for “hot dialing,”

you do not have to press
internal or external speakerphone calls. When you dial a number,
the speakerphone automatically turns on and the Spkr and Mic
LEDs light up.

Spkr or lift the handset before dialing

Answering a Call

Lift the handset or press Spkr.

!

p If you don’t have Ringing Line Preference: press the flashing line

or extension button and lift the handset.

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Which Codes Do I Use?

Default feature codes are listed in this guide. Check with your System
Administrator to see if these codes have been changed . If so, write the
new codes in the blank lines and cross out the default codes. For
example:

Cnf/Trn + #46 or .

Making a Call

Hot Dialing

1. To make a call using Hot Dialing, dial the number.

2. When connected, you can continue speakerphone operation or
lift the handset and continue the conversation.

Spkr Button

1. To make a call, press Spkr.

2. Dial the number.

3. When connected, you can continue to use the speakerphone or
lift the handset and continue the conversation.

Handset

1. To make a call, lift the handset, then dial the number.

2. When connected, you can continue to use the handset or switch
to speakerphone by holding down Spkr and replacing the
handset.

Dial Directory

1. Press SK1 or Mode from your telephone (shown right). The
Select Directory menu appears.

Note

Select Directory are:
My = Personal SD Names

EXTR= Sys. SD Names
INTR = Directory No. Names
Dial = Cancel directory, get
dial tone.

2. Press the appropriate soft key

3. Press

4. Press Next soft key to go through the directory until you see

5. Press Call soft key to call.

6. Press Back soft key to go back through the directory.

The soft keys on the

and use the dial pad to enter the first character of the name
...or if you do not select a directory, you can go directly to the

dial pad and enter a character. This makes names from all
directories available.

Find soft key to start the Dial-directory search.

the name.

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Handsfree Answerback

! To receive a hands free internal call over the speakerphone

1. Y ou hear a single long tone, then the caller’s v oice. Do not lift
the handset; speak toward the telephone in a normal voice.

2. Press

! To switch between Handset and Speakerphone

Spkr or take the handset off-hook if you wish to

transfer the call or place it on hold.

! Press Spkr and place the handset on-hook to switch from

Handset to Speakerphone mode.

Account Code Calls

! To dial with a Forced Account Code (FAC)

1. Place a call in the normal method.

2. After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call is

rejected.

! To use an Emergency Override of an FAC

You can bypass Forced Account Code requirements with three
emergency numbers, including
Administrator for these numbers: ____________

! To dial with Voluntary Account Codes

1. After accessing a CO line, press

2. Enter the Account Code.

3. Dial a telephone number if you entered the code after

Cnf/Trn + #46 ________.

...or
You can enter it at any time during a call.

You should hear confirmation tone if the code is valid or two
short tones if it is invalid.

accessing an outside line or resume talking or hang up if you
entered the code after the call.

911. See your System

Account Code

Call Transfer

1. While on a call, press Cnf/Trn.

2. Dial the extension and announce the call or “blind transfer”
(hang up).

During call transfer, you can reconnect to the original caller by
pressing your flashing extension button.

3. Camp on to a busy station: If the station is busy, hang up. The
called station receives a tone. Once the busy line is free, th e
transferred line is called back.

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