Toshiba CIX100 User Manual
Discover
the Power
of Toshiba’s IP
Communication
Solutions
THINK BUSINESS. THINK VOIP. THINK TOSHIBA.
Business Process Integration
and Unifi ed Communications
Your voice communications system is one of your biggest assets, with
the power to attract customers, enhance the image projected to your
customers, save money, increase productivity, and improve customer
satisfaction. This is why so many leading companies choose Toshiba.
Toshiba’s IP communication solutions are designed to drive business
process integration and unifi ed communications to create value,
effi ciency, and maximize return on investment for our customers.
Toshiba Strata CIX — The Innovative
IP Communication Solution
Whether you’re just getting started or are growing or adding new
locations, communication is key to keeping your customers, employees,
and vendors connected. Toshiba offers a full line of Strata® CIX™
communication platforms that give you the fl exibility to grow, add
applications, and customize functions as needed. Plus, Toshiba’s
Strata Net technology lets you network multiple decentralized
locations, dramatically expanding capacity or improving integration
between locations.
Toshiba’s innovative system architecture allows you to implement an all IP solution, all digital, or a mix of IP and digital telephones that meet
your needs. You can migrate to IP capabilities as your organization’s needs change.
The Toshiba Strata CIX Includes:
CIX40
Supports 4-11 trunks
or 8-40 voice endpoints
depending upon
configuration.
CIX100
Supports up to 64 trunks
or 72 voice endpoints
and combinations up to
112 total.
CIX200
Supports up to 96 trunks
or 160 voice endpoints
and combinations up to
192 total.
CIX670
Supports up to 264 trunks
or 560 voice endpoints
and combinations up to
672 total.
CIX1200
Supports up to 440 trunks
or 1,000 voice endpoints
and combinations up to
1,152 total.
COMMUNICATE — ON-SITE OR OFF-SITE
IP and Digital Endpoints
The Toshiba Strata CIX IP communication system helps you communicate
where and when you need to, keeping your customers connected and
employee productivity at its peak. This versatile system supports many
types of endpoints and devices, including a complete line of Toshiba IP
telephones, SoftIPT® soft phones on notebook computers and PDAs,
wireless IP telephones, add-on modules, DSS consoles, attendant consoles,
as well as SIP telephones, analog telephones, and Toshiba digital telephones.
Net Phone — Call Control From Your PC
Combine the capabilities of your computer and Toshiba telephone into
one powerful communication tool that gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking
up the telephone. The integration provides screen popping with CRM
programs such as Act!®, Goldmine®, Microsoft® Outlook™, etc. Use your
PC for Chat instant messaging, broadcast message to multiple users,
and simultaneous Chat sessions. Presence capabilities let users see the
current status of co-workers and who’s available, quickly relay and
transmit important information, and best serve your customer through
an easy, intuitive interface.
Network Connection Choices
Strata CIX also supports a full range of network connections, from
IP network interfaces and SIP trunks** to analog and digital Public
Switched Telephone Network (PSTN) interfaces. With the confi guration
fl exibility you want, you can build the communication system you need.
Mobility Solutions
Strata CIX integrates voice, video, and data applications over your IP
network, making it possible to extend full telephone functionality to
local and remote users.
On-site Mobility - Unwire Your World
Take productivity to a whole new level. Toshiba offers a powerful line
of wireless telephones and soft phones. Answer your calls, access voice
mail, and take advantage of virtually all the system’s advanced calling
features almost anywhere you go within your facility.
Off-site Mobility - Stay Mobile and Connected
Stay connected using your Wireless Local Area Network (WLAN) with
a wireless IP telephone, or the SoftIPT soft phone client that operates
on your laptop, tablet PC, or PDA. You can roam anywhere your WLAN
provides coverage, and with the SoftIPT, anywhere you can access your
WLAN via the Internet.
Video Collaboration
Toshiba has made video applications virtually as easy to use as traditional
telephones with the Video Communication Solution (VCS®). It’s 100
percent compatible with Strata CIX systems and Toshiba telephones,
delivering a very affordable entry point into video communication and
collaboration. Users can share Windows desktops and applications
with each other, allowing them to enjoy an affordable, easy to deploy
multimedia collaboration experience.
THE POWER TO DO MORE — TOSHIBA VOICE MAIL APPLICATIONS
Integrated Voice Mail
Voice processing applications help you improve customer service by
providing callers with instant attention, responsiveness, and access
to information.
Capabilities:
Simplify voice mailbox operation through a Toshiba IP or digital
telephone with LCD display and soft keys
Record calls directly into your voice mailbox with a single button
on your telephone
Unifi ed Messaging manages voice, fax, and e-mail messages from
your PC or telephone
Fax Integration, Text-To-Speech, Speech Recognition, and
Interactive Voice Response applications enable you to add advanced
options as needed
Communicate effectively both in and out of the offi ce with other
employees and customers 24 hours-a-day, 365 days-a-year
Toshiba’s LVMU, iES16, and iES32 models seamlessly integrate your
voice message processing on a single printed circuit card inside your
Strata CIX system — with no need for external connections, standard
telephone ports, or separate power backup systems.
Media Application Server
Toshiba’s Media Application Server supports voice processing and all
value-added applications integrated within one platform that connects
to the Strata CIX via Ethernet.
Applications:
Auto Attendant
Voice Mail
Automated Speech Recognition
Text-To-Speech
Unifi ed Messaging
Fax Integration
Interactive Voice Response
Automatic Call Distribution (ACD)
ACD Reporting
Toshiba-approved 3rd party Computer Telephony Integration (CTI)
and CRM applications
Info Manager® Web-based telephone applications
FeatureFlex® adaptability tools
eManager® browser-based system administration
My Phone Manager® browser-based personal telephone administrator
Video Communication Solution (VCS)
Loading...