Declaration of conformity
Declaration of conformity
We, Toshiba Information Systems UK (Ltd), Mobile Communications Division, of
Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, KT15 2UL declare under
our sole responsibility that this product (Portégé G910/G920, Type (Model) Name CH5-E01/CH5-E02) is
in conformity with the following standards and/or other normative documents:
3GPP TS 51.010-1, 3GPP TS 34.121, EN 301 489-1, EN 301 489-7, EN 301-489-24, EN 300 328,
EN 301 489-17, EN 60950 and EN 50360
We hereby declare that all essential radio test suites, EMC & safety requirements have been carried out
and that the above named product is in conformity to all the essential requirements of Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10(5) and detailed in Annex IV of Directive
1999/5/EC has been followed with the involvement of the following Notified Body(ies):
Cetecom GmbH, Im Teelbuch 122, 45219 Essen, Germany
11 April 2007
TBD
Takashi Okamoto
Deputy Managing Director of TIU
General Manager Mobile Communications Division
Declaration of conformity
13
Health and safety
Health and safety
General
• Always use your Toshiba phone in the intended
manner. Incorrect usage may affect
performance. Only qualified service personnel
should install or repair the phone and its
accessories.
Health and safety
• To avoid permanent damage to your Toshiba
phone, use only Toshiba approved batteries and
accessories.
• The bundled battery and AC adapter are only for
use with your Toshiba phone. Do not use this
battery or AC adapter with any other device as
this may cause permanent damage to the
device, battery and AC adapter.
• Before connecting your Toshiba phone to
another device, read the supporting
documentation to confirm that the other device is
compatible.
• When making emergency calls from your
Toshiba phone, ensure that the phone is
switched on and in service.
• When your Toshiba phone is used for extended
periods of time, especially in high temperature
conditions, the phone surface could become
hot. Please use caution when touching the
14
phone under such conditions.
• When using ear buds or other headphones, be
careful not to listen at excessive volumes.
Listening to very loud sound levels may lead to
hearing loss. Also, listening through the ear
buds or headphones for prolonged periods of
time, even at normal sound levels, may lead to
hearing loss. You should consult your doctor for
more information on proper use of ear buds or
headphones.
• It is recommended that pregnant and young
women take precautions while in a call and keep
the phone at a distance from their lower
abdomen. For this situation, use of a hands free
kit is recommended.
Health and safety
Operating environment
• Do not handle your Toshiba phone while driving
or when operating machinery. If you must
handle the phone while driving, park the vehicle
before conversing. If using an integrated hands
free device, make sure the phone is securely
placed in its holder.
• Switch your Toshiba phone off if you are
entering a hospital or health care facilities.
Medical equipment may be affected by phone
usage. Always follow building regulations
governing phone usage.
• Switch your Toshiba phone off when travelling
on an aircraft. The phone signal may interfere
with the systems in the aircraft. You are legally
bound to comply with this recommendation.
• Switch your Toshiba phone off in any facility
where posted notices prohibit phone usage.
• Do not use your Toshiba phone when refuelling.
You should keep the phone away from fuel and
chemicals.
• Switch your Toshiba phone off when blasting is
in progress and observe all provided guidelines
and regulations.
• Switch your Toshiba phone off in areas with
potentially explosive atmospheres. For
example, fuel storage areas and spray paint
facilities.
• Switch your Toshiba phone off when outdoors
during an electrical storm.
• Only qualified personnel should install the
device in a vehicle. Faulty installation or service
may be dangerous and may invalidate any
warranty. For more information, consult your
vehicle manufacturer or representative.
Health and safety
15
Health and safety
Electronic devices
• If you wear a pacemaker, or are in the company
of someone who does, you should be aware that
there is a small risk of mobile phone usage
interfering with the operation of the pacemaker.
You should contact your doctor, or the
Health and safety
manufacturer of the pacemaker, for more
information.
• Mobile phone usage may interfere with some
hearing aids. If this happens you should contact
your service provider or doctor.
• Mobile phone usage may interfere with the
functionality of inadequately shielded
medical devices. Consult a physician or the
manufacturer of the device to ensure safe
procedures are used.
• Mobile phone usage may interfere with the
functionality of any inadequately shielded
electronic system in a motor vehicle. Examples
include airbags and fuel injection. You should
contact the manufacturer of the vehicle to
ensure that the electronic system is properly
shielded.
16
Battery safety
Your Toshiba phone is powered by a rechargeable
battery. The full performance of a new battery is
achieved only after two or three complete charge
and discharge cycles. The battery can be charged
and discharged hundreds of times but it will
eventually wear out. When the talk and standby
times are noticeably shorter than normal, it is
recommended that you buy a new battery.
• A new battery, or one that has not been used for
a long time, could have reduced capacity during
initial use.
• The battery can only be charged in temperatures
between +5 °C (+41 °F) and +35°C (+95 °F).
• Only use batteries approved by Toshiba and
only recharge the battery with the recommended
charger supplied by Toshiba.
• When the charger is not in use, disconnect it
from the power source.
• Do not leave the battery connected to the
charger and power source for longer than
necessary as overcharging will shorten the
lifespan of the battery.
Health and safety
• Do not short-circuit the battery. Accidental shortcircuiting can occur when a metallic object
causes a direct connection between the + and -
terminals of the battery.
• Do not leave the battery in areas of extreme cold
or heat as this will affect the performance of the
battery. Areas of extreme cold include a
refrigerator, and areas of extreme heat include a
car exposed to direct sunlight.
• Do not dispose of the battery in a fire.
• Do not dispose of the battery in an ordinary bin.
The battery contains toxic chemicals and must
be disposed appropriately. Contact your local
authorities for more information.
AC adapter and cable safety
• Do not use a damaged or worn AC adapter or
cable. The use of a damaged or worn AC
adapter or cable could result in electric shock,
burns or fire. Contact an authorised Toshiba
service provider immediately to obtain suitable
replacements.
• Do not bend or twist the AC cable.
• Do not pull on the AC cable in order to remove
the plug from a socket.
• Do grasp the plug directly when unplugging the
AC cable to avoid causing any damage to the
cable.
• Do not place heavy objects on the AC adapter or
cable.
Health and safety
17
Health and safety
Emergency calls
Calls cannot be made to emergency services while
data communication is being performed within a
GSM area. If the system mode is set to UMTS Only
or GSM Only, calls cannot be made to emergency
services if the selected network is unavailable.
Health and safety
Also, calls may not be able to be made to
emergency services depending on the network
services of some service providers.
IMPORTANT: You can still make calls to
emergency services when the SIM card is not
inserted, the SIM card is locked, the phone
lock is set, Phone is Off, Fixed Dialing is set,
or Call Barring is set.
There is no guarantee that a connection can be
established in all countries and areas because
operation of your phone differs depending on the
wireless network, wireless signal and your setting
status. Do not rely solely on your mobile phone
when you need to make emergency calls.
18
Wireless LAN security
It is possible for an outside party to easily gain
unlawful access to your Toshiba phone via Wireless
LAN if the security function is not used.
Without this security, your Toshiba phone carries
the risk of unlawful access, wiretapping, and loss or
destruction of data.
You should set up your Toshiba phone to use the
authentication and encryption features (WEP,
WPA) in order to prevent such access.
When using a public Wireless LAN access point,
your Toshiba phone should be protected from
unlawful access by the Windows firewall of
Windows Security Centre and the anti-virus
software within the firewall feature.
Bluetooth security
Although your Toshiba phone has security features
compliant with the Bluetooth standard specification,
this security might not work properly when using
your Toshiba phone in a non-secure environment.
Take care when using the Bluetooth feature.
Health and safety
FCC notice
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) This device must accept any interference
received, including interference that may cause
undesired operation.
Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
Information to user
This equipment has been tested and found to
comply with the limits of a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation; if this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
1. Reorient/relocate the receiving aerial.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet on a
circuit different from the outlet the receiver is
currently connected.
4. Consult the dealer or an experienced radio/TV
technician for help.
WARNING: Changes or modifications not
expressly approved by the manufacturer
!
responsible for compliance could void the
user’s authority to operate the equipment.
Health and safety
19
Health and safety
FCC RF exposure information
Your Toshiba phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal
Communications Commission of the U.S.
Health and safety
Government.
The guidelines are based on standards that were
developed by independent scientific organisations
through periodic and thorough evaluation of
scientific studies. The standards include a
substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure standard for wireless handsets
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set
by the FCC is 1.6W/kg. The tests are performed in
positions and locations (e.g., at the ear and worn on
the body) as required by the FCC for each model.
The SAR value for the Portégé G910 and Portégé
G920 handsets when tested for use at the ear is
0.575W/kg respectively, and when worn on the
body, as described in this user guide, is 0.655W/kg
respectively.
20
Body-worn operation
This phone was tested for typical body-worn
operations with the back of the phone kept at a
distance of 1.5cm from the body. To maintain
compliance with FCC RF exposure requirements,
use accessories that maintain a 1.5cm separation
distance between your body and the back of the
phone. The use of belt clips, holsters and similar
accessories should not contain metallic
components. The use of accessories that do not
satisfy these requirements may not comply with
FCC RF exposure requirements, and should be
avoided.
The FCC has granted an Equipment Authorization
for this model handset with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on the
Portégé G910 and Portégé G920 handsets is on file
with the FCC and can be found under the Display
Grant section of http://www.fcc.gov/oet/fccid after
searching on FCC ID SP2-CH5-E01/SP2-CH5-E02.
Additional information on Specific Absorption Rates
(SAR) can be found on the Cellular
Telecommunications & Internet Association (CTIA)
website at http://www.phonefacts.net.
Health and safety
European RF Exposure
Information
Your Toshiba phone is a radio transmitter and
receiver. It is designed not to exceed the limits for
exposure to radio waves recommended by
international guidelines. These guidelines were
developed by the independent scientific
organisation ICNIRP and include safety margins
designed to assure the protection of all persons,
regardless of age and health.
The guidelines use a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR
limit for mobile devices is 2 W/kg and the SAR value
for the Portégé G910 and Portégé G920 devices
when tested at the ear was 0.781W/kg*
respectively. As mobile devices offer a range of
functions, they can be used in other positions, such
as on the body as described in this user’s guide**.
In this case, the tested SAR value is 0.975W/kg
respectively.
As SAR is measured utilising the device’s highest
transmitting power, the actual SAR of this device
while operating is typically below that indicated
above. This is due to automatic changes to the
power level of the device to ensure it only uses the
minimum level required to reach the network.
The World Health Organization has stated that
present scientific information does not indicate the
need for any special precautions for the use of
mobile devices. They state that if you want to
reduce your exposure then you can do so by limiting
the length of calls or using a ‘hands-free’ device to
keep the mobile phone away from the head and
body. Additional Information can be found on the
website of the World Health Organization (http://
www.who.int/emf).
* The te sts are carri ed out in accor da nce with
international guidelines for testing.
** Please see the <FCC RF Exposure Information>
section about body worn operations.
Health and safety
21
Health and safety
The following Information is only for EU-Member
States:
Health and safety
The use of the above symbol indicates that this
product may not be treated as household waste. By
ensuring this product is disposed of correctly, you
will help prevent potential negative consequences
for the environment and human health, which could
otherwise be caused by inappropriate waste
handling of this product. For more detailed
information about recycling of this product, please
contact your local city office, your household waste
disposal service or the shop where you purchased
the product.
22
Care and maintenance
Care and maintenance
Care and maintenance
You can greatly enhance the life span of your
Toshiba phone, and the parts and accessories, by
following the suggestions below.
TIP: Maintaining your Toshiba phone, and the
parts and accessories, in a good condition will
help you fulfil the warranty obligations.
• Keep your Toshiba phone, and all the parts and
accessories, out of the reach of small children
and pets.
• Keep your Toshiba phone dry, as moisture of
any kind can contain minerals that will corrode
the electronic circuits. The manufacturer's
warranty may become invalid if the phone or
battery were to get wet due to misuse.
• Do not use or store your Toshiba phone in dusty
or dirty locations as the moving parts of the
phone can be damaged.
• Do not use or store your Toshiba phone in hot
areas. High temperatures will shorten the life
span of the phone, damage the battery, and
warp/melt internal circuits.
• Do not store your Toshiba phone in cold areas.
A big difference between room temperature and
the temperature in the phone can cause
condensation to form inside the phone,
damaging the electronic circuits.
• Do not keep your Toshiba phone in, or near,
heat sources such as a radiator or microwave
oven - this can cause the battery inside the
phone to overheat and explode.
• Do not open your Toshiba phone unless
absolutely necessary.
• Do not mishandle or abuse your Toshiba phone.
Dropping the phone, or knocking or shaking it,
can damage the internal circuits.
• Do not use harsh chemicals, strong detergents,
or cleaning solvents to clean your Toshiba
phone. Use a soft, clean, dry, lint-free cloth to
clean the phone.
• Do not use water to clean the Touch screen.
• Keep the Touch screen and tip of the Stylus
clean to avoid permanent damage.
• For touch screen input, use only the included
stylus or your finger. Use of other objects can
damage the input panel and will void the
warranty.
• It is recommended that you use the bundled
stylus when pressing the Reset button.
Care and maintenance
23
Care and maintenance
• If the tip of the stylus is damaged, do not use it.
If you operate the Touch screen with a damaged
stylus, the Touch screen may be damaged.
When the stylus is damaged, please purchase a
new one.
• Do not tap hard on the Touch screen, as this
may cause permanent damage to the screen.
• Do not apply paint or other such substances to
your Toshiba phone.
Care and maintenance
• If your Toshiba phone, or any of the accessories,
are not working as they should, please consult
your dealer, who can provide you with the expert
assistance you require.
• Do not use excessive volume levels when using
headphones.
• If your Toshiba phone has a flash unit, do not
operate the flash too close to a person’s eyes this may cause damage to their eyes.
• Interference may affect the performance of your
Toshiba phone. This is normal and the phone
should operate as usual once you move away
from the source of the interference.
• Do not attempt to disassemble your Toshiba
phone. Only Toshiba authorised personnel
should service the phone.
24
Restarting your Toshiba phone
If you have any problems, such as the phone
freezing, press and hold the Power key.
IMPORTANT: If you restart your Toshiba
phone while a program is running, data that
you have not saved will be lost.
Resetting your Toshiba phone
If, after you have restarted your Toshiba phone,
there is still a problem, or if you are having difficulty
restarting the phone, press the Reset button.
If the problem still remains:
1. Remove the battery (refer to Getting started
section for instructions).
2. Re-insert the battery and turn your Toshiba
phone on (refer to Getting started section for
instructions).
IMPORTANT: If you reset your Toshiba
phone, there is a possibility that saved and
unsaved data will be lost.
Care and maintenance
Reinitialising your Toshiba
phone
You should only use this procedure as a last resort.
If you are experiencing a problem with an
application, it is most likely a result of a conflict
between installed programs. We recommend uninstalling the most recently added program first.
Also verify that the program is designed to be run on
your Toshiba phone by comparing the requirements
to the information provided with your phone - tap
Start > S
information.
To reinitialise your Toshiba phone, refer to the
Master Clear subsection in Settings.
We recommend that you back up all of your data
before reinitialising your Toshiba phone.
ettings > System > About to view this
IMPORTANT: It is recommended that you
frequently back up all of your data on your
Toshiba phone.
Care and maintenance
25
Getting started
Getting started
Unpacking
Please ensure that the contents of your sales pack
include:
Getting started
• Your Toshiba phone with stylus
• AC adapter
• AC cable
• Battery pack
• USB cable
• USB Host cable
• Earphones
• Quick start guide
• CD (Getting Started)
• CD (User Guide and PC Applications)
26
Getting started
Phone layout and functions
1. Power key - press and hold to turn power on/off.
Press to enter sleep mode, and press and hold to
wake up from sleep mode.
2. microSD card slot
3. Earpiece
4. Headset connector
5. SubDisplay - displays clock, status indicators,
etc.
6. Side key - adjusts the volume.
7. Fingerprint sensor
8. End key - ends calls/operations and returns to
Today screen.
9. Navigation key / Action key - moves the cursor
up, down, left or right, confirms operations and
accesses shortcuts. The Action key is used to
open the selected operation.
10. Handstrap hole
11. Microphone
12. Cable and phone charging connector
13. Send key - launches the phone pad mode. Makes
and answers calls.
14. Power LED1 - red LED power indicator, indicates
battery charging status.
Power LED2 - green LED power indicator,
indicates calls, messages, notifications.
15. Stylus
Getting started
27
Getting started
Getting started
16. Battery cover
17. Camera light
18. Rear camera
28
Getting started
19. Program buttons - initially set to (Left side)
Contacts, Messaging, Internet Explorer, Calendar/
(Right side) Tasks, Today, File Explorer, Windows
Media. You can reassign Program buttons.
20. Touch screen
21. Front camera
22. Keyboard - for entering phone numbers and
characters.
23. OK key (first level) - confirms data entries, and
exits the current program. Press and hold this key
to change ringer settings (On/Vibrate/Off). /
Bluetooth (second level).
24. Start key (first level) - activates the Start menu. /
Wireless LAN (second level).
25. Function key - used to access the second level
key functions by pressing this key at the same time
as the key with the required second level function.
26. Reset button
27. Left softkey and Right softkey - perform
operations indicated on the touch screen.
Getting started
29
Getting started
Today screen
You can access the Home screen from any menu
by pressing the End key. Important information
such as date, time, status indicators, appointments
Getting started
and profile are displayed on the Today screen. You
can open a program directly by selecting the
relevant icon and pressing the Action key.
1. Title bar
2. Displays time and date.
3. Displays the name of your wireless service
provider, and Wi-Fi and Bluetooth connectivity
status.
4. Displays owner information.
5. Displays unread messages.
6. Display tasks.
7. Displays appointments.
8. Displays lock status.
9. Command bar. These buttons are dynamic,
and depend on previous activity on the phone.
NOTE:
n
With your Toshiba phone closed, clock,
status indicators and contacts can be displayed
on the subDisplay.
1
2
3
4
5
6
7
8
9
30
Getting started
Start menu
To access the Start menu, tap Start from the
Today screen.
You can then tap the required program.
1. Recently used programs.
2. T
oday
3. Pinned applications.
rograms
4. P
5. S
ettings
elp
6. H
NOTE: The pinned applications and H
n
the Start menu can be customised to your
own preference.
For more information, please refer to
Customising your Start menu in the
Settings section.
elp in
1
2
Getting started
3
4
5
6
31
Getting started
32
MainLCD indicators
Slot Type Icon Description
1 Notification icons Missed call
Getting started
TBD
New Voice Mail(s)
New Voice Mail(s)
Voice Mail on line1
Voice Mail on line2
Voice Mail on both lines
New e-mail(s) or text message(s)
New instant message(s)
Incoming beam
New OTA (OTA: Over The Air)
Bluetooth
SIM error
Synchronisation error
Wi-Fi data call
Speakerphone on
Alarm pending
1
1
Getting started
Slot Type Icon Description
Multiple notifications. This icon is displayed when
there are multiple occurrences that would normally
each display an icon, for example, when there is a
missed call and the alarm is pending).
This icon is displayed automatically after the last
notification icon has been displayed briefly. You can
tap this icon to view all of the individual notifications.
2 Roaming icons Roaming
GPRS in range
3G in range
EDGE in range
CDMA in range (not supported)
3 Data icons Data call disconnected
Data call connected
GPRS in progress
3G in progress
EDGE in progress
Wi-Fi on
ActiveSync over Wi-Fi in progress
ActiveSync in progress
4 Signal strength icons Signal strength
Voice/Video call in progress
Data call in progress
Getting started
33
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