Toshiba Canvio Home User Manual

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User Manual

CANVIO® HOME

English

Toshiba CANVIO® HOME

TOSHIBA CANVIO® HOME

Thank you for choosing the Toshiba CANVIO® HOME. Toshiba has combined all of the most frequently used Network Attached Storage functions into a single application to make

this product easy to use. We invite you to share your CANVIO HOME experiences with family and friends. This device will transform the way you manage and share music, videos, photos, and files. Here are the features and benefits:

v Upload and share your music, video, photos and files with your family and friends at anytime and from anywhere.

v Add or change each user or group to allow access to all, several, or a few files.

v Access files and share photos from anywhere, anytime over the Internet.

v Reduce the amount of storage space used on your computer.

v Listen to music and view favorite videos on a smartphone, tablet, or Smart TV.

v Create backups for digital media, files, folders, or your entire computer system.

Take a few minutes to read through this User's Manual. It will guide you through the setup and features. If you need more information on other operations, which are not found in this documentation, please visit Toshiba's customer

service center at www.toshibastorage.com/canviohome.

CONTENTS

Toshiba CANVIO® HOME .................................................................................................................................. 1

Safety precautions ................................................................................................................................. 5

Explanation of labels ....................................................................................................................... 5

Explanation of graphic symbols ...................................................................................................... 5

Regulatory statements ........................................................................................................................... 7

FCC information ............................................................................................................................. 7

Contact ........................................................................................................................................... 7

Canadian ICES-003............................................................................................................................... 7

NMB-003 du Canada............................................................................................................................. 8

Environmental disposal information ...................................................................................................... 8

Copyright statement .............................................................................................................................. 8

Trademarks............................................................................................................................................ 8

Disclaimer ............................................................................................................................................. 8

Box contents ....................................................................................................................................................... 9

Get to know your CANVIO® HOME...................................................................................................................... 9

System requirements ........................................................................................................................................ 10

Set up your device ............................................................................................................................................ 10

Install the software ............................................................................................................................................ 10

Log in to your CANVIO® HOME....................................................................................................................... 13

First steps ......................................................................................................................................................... 13

Upload files and playlists.................................................................................................................................. 13

Set up a schedule for uploading/backing up files ......................................................................... 16

Edit or delete your upload/backup schedule ................................................................................. 16

View and listen to music, videos, photos, and other files.................................................................................. 17

Listen to music.................................................................................................................................... 17

Watch a video..................................................................................................................

.................... 17

View a photo........................................................................................................................................ 18

Use playback controls ......................................................................................................................... 19

Work with playlists .............................................................................................................................. 22

Create a playlist ............................................................................................................................ 22

Play a playlist ............................................................................................................................... 23

Add a song to a playlist ................................................................................................................ 23

Rename a playlist .......................................................................................................................... 24

Delete an entire playlist or a song from a playlist .......................................................................... 24

Access a file ........................................................................................................................................ 24

Delete a file.......................................................................................................................................... 25

Change download and slideshow interval settings .............................................................................. 25

Back up and restore your system ...................................................................................................................... 25

Create rescue media ..................................................................................................................... 25

Perform a system backup (Windows) ............................................................................................ 26

Perform a system backup (Mac) ................................................................................................... 27

Change Time Machine® backup settings ..................................................................................... 27

Restore your system from a backup (Windows) ............................................................................ 27

Restore a backup (Mac) ................................................................................................................ 28

Set up a backup schedule ............................................................................................................. 28

Delete a backup (Windows) .......................................................................................................... 29

Delete a backup (Mac) .................................................................................................................. 29

Use the remote access feature........................................................................................................................... 30

Turn remote access on or off ............................................................................................................... 30

Access files remotely from your computer........................................................................................... 30

Use the mobile app to access files from your Android™ or iOS smartphone or tablet ......................... 30

Stream music, videos, and games on a Smart TV ............................................................................................. 31

Update your CANVIO® HOME software............................................................................................................ 31

Use settings to customize your CANVIO® HOME............................................................................................. 32

Change which device you are accessing.............................................................................................. 32

Turn HDD standby on or off................................................................................................................. 32

Turn your device off............................................................................................................................. 32

Work with users................................................................................................................................... 33

Add a user .................................................................................................................................... 33

Change a user's password and grant the user administrator rights ............................................... 33

Delete a user ................................................................................................................................. 34

Work with shares................................................................................................................................. 34

Create a private share ................................................................................................................... 35

Customize user access to a share ................................................................................................. 35

Delete a share ............................................................................................................................... 35

View program versions........................................................................................................................ 36

Use advanced settings......................................................................................................................... 36

Log in to the advanced settings .................................................................................................... 36

Perform initial setup ..................................................................................................................... 36

Manage system settings ............................................................................................................... 37

Manage advanced settings ............................................................................................................ 39

Manage network settings .............................................................................................................. 40

Manage services settings .............................................................................................................. 41

Manage storage settings ............................................................................................................... 41

Manage access settings ................................................................................................................ 42

Manage media settings ................................................................................................................. 43

Manage downloader settings ........................................................................................................ 43

View logs ...................................................................................................................................... 44

Mange printer settings .................................................................................................................. 44

Other ways to manage files on your CANVIO® HOME...................................................................................... 45

Use your CANVIO® HOME without installing the software ................................................................. 45

Connect to your CANVIO® HOME as a network storage device ................................................... 45

Manage files from your CANVIO® HOME as a network storage device ........................................ 46

Set up a private share on your CANVIO® HOME as a network storage device ............................. 46

Add users to a private share on your CANVIO® HOME as a network storage device .................... 46

Use Windows Explorer/Finder to preserve your folder structure for uploaded files.............................. 46

Service and support .......................................................................................................................................... 47

Reset your CANVIO HOME .................................................................................................................. 47

Erase data............................................................................................................................................ 47

Solutions to common issues ............................................................................................................... 47

The network cannot find the CANVIO® HOME device .................................................................. 47

The network router or switch failed ............................................................................................... 47

The indicator lights are not lit ....................................................................................................... 47

The amber indicator light is on ..................................................................................................... 47

I forgot my username and/or password ......................................................................................... 48

I don’t know if my version of Android™ OS is supported for the mobile app ................................ 48

I cannot open the music, video, photo, or file feature .................................................................... 48

If your issue is not listed here: ...................................................................................................... 48

Customer support center ..................................................................................................................... 48

Contact................................................................................................................................................ 48

Specifications...................................................................................................................................... 48

Physical dimensions ..................................................................................................................... 48

Operating temperature .................................................................................................................. 49

Non-operating temperature ........................................................................................................... 49

Ethernet ........................................................................................................................................ 49

Languages .................................................................................................................................... 49

Smartphones and Tablets ............................................................................................................. 49

Other music devices ..................................................................................................................... 49

File systems .................................................................................................................................. 49

Networking ................................................................................................................................... 49

File server ..................................................................................................................................... 49

Media server ................................................................................................................................. 49

About Toshiba................................................................................................................................................... 49

Safety precautions

This section lists important precautions which users of our product(s) (and anyone else) should observe in order to avoid injury and damage to property, and to ensure safe and correct use of our products. Please be sure that you understand the meanings of the labels and graphic symbols described below before you move on to the detailed descriptions of the precautions, and comply with the precautions stated.

Explanation of labels

Indicates a hazardous situation which, if not avoided, will result in death or serious injury

Indicates a hazardous situation which, if not avoided, could result in death or serious

injury

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury

Indicates practices that may cause property damage

and other problems, but not personal injury.

1 Serious injury includes blindness, wounds, burns (low and high temperature), electric shock, fractures, and poisoning,

etc. with long-lasting effects or that require hospitalization and/or long-term hospital visits for treatment.

2 Minor or moderate injury includes wounds, burns, electric shock, etc. not requiring hospitalization and/or long-term

hospital visits for treatment.

3 Property damage means damage to customer or third-party machines and equipment.

Explanation of graphic symbols

Indicates prohibited actions. Indicates actions that must be undertaken for safety purposes.

Do not leave parts such as plastic covers and electrical plug within the reach of children and pets.

Misuse of the part including, without limitation, accidental swallowing the part may cause choking and suffocation resulting in death or serious injury. If you suspect a part has been swallowed, immediately take appropriate emergency action and consult a doctor.

Do not attempt to connect or disconnect a power plug with wet hands. Do not place heavy objects on the CANVIO Do not bend, twist, splice or alter the power cable/cord. Do not place the CANVIO

HOME or the power cable/cord near a heat source.

Doing so may result in fire or electric shock, possibly resulting in serious injury.

Do not disassemble, analyze, reverse-engineer, alter, modify, translate or copy the CANVIO

HOME, or remove its cover.

These actions will void the product warranty and may cause a fire or electric shock, possibly resulting in serious injury.

Do not allow any liquids or metal objects such as screws, staples or paper clips to enter the CANVIO

HOME.

Foreign objects may create a short circuit, which may cause product damage and fire, possibly resulting in serious injury.

HOME or power cable/cord.

Do not use it in wet or outside conditions.

This may cause a fire or electric shock, possibly resulting in serious injury.

Do not plug the AC adapter into a power source that does not correspond to the voltage, current and the frequency specified on the regulatory label of the unit.

An overload on the socket and/or AC adapter may cause a fire or electric shock, possibly resulting in serious injury.

Do not pull on the power cable/cord to remove a plug from a socket. Always grasp the plug directly.

Pulling a power cable/cord may cause fracture resulting in a fire or electric shock and serious injury.

If the Product produces an odor, overheats or smokes, immediately turn off the device and disconnect the power cord from the outlet.

Failure to do so may result in fire, damage to the CANVIO electric shock. Do not use the CANVIO

HOME again. Please contact the store from which you purchased

HOME and/or personal injury including burns and

it.

Avoid extended contact between the CANVIO

The CANVIO

HOME and the AC adapter may become hot! Avoid prolonged contact to prevent skin irritation

HOME and/or AC adapter and your skin.

and/or heat injury.

Always confirm that the power plug has been fully inserted into the socket, to ensure a secure electrical connection.

An overload on the socket may cause a fire or electric shock, possibly resulting in serious injury.

Always make sure the CANVIO

HOME and AC adapter have adequate ventilation and

are protected from overheating when the AC adapter is connected to a power outlet.

Inadequate ventilation may cause the CANVIO

HOME and AC adapter to overheat resulting in a fire or electric

shock and serious injury.

If dust gets on the power plug connectors or connector base, turn the power off and disconnect the power plug.

Then clean the connector and/or connector base with a dry soft cloth.

Failure to do so may cause a fire or electric shock, possibly resulting in serious injury.

Do not place the CANVIO

HOME on a shaky table, uneven, tilted surface or other

unstable location.

CANVIO

Do not use the CANVIO lightning or hear thunder, immediately turn off the devices to which the CANVIO

HOME may fall, causing damage to the CPC or possibly injury.

HOME and the router during a thunderstorm. If you see

HOME is connected, including the router, computer and peripherals, and disconnect the power cord from the outlet.

An electric surge caused by the lightning may result in a system failure, loss of data or damage to the CANVIO HOME.

Do not expose it to high or low temperatures or sudden temperature changes.

This may cause condensation, resulting in a system failure, malfunction, loss of data or damage to the

CANVIO

HOME.

Do not move, drop or shake the CANVIO

HOME while it is operating.

This may cause a system failure, malfunction, loss of data or damage to the CANVIO

HOME.

Regulatory statements

FCC information

Declaration of Conformity Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

v Consult the dealer or an experienced radio/TV technician for help.

Do not clean the CANVIO outside of the CANVIO

HOME or any accessories with any chemicals. To clean the

HOME or the accessories, use a dry soft cloth.

Use of chemicals may result in deterioration, deformation or discoloration of those items and the loss of data.

Do not place the CANVIO

HOME near an object that generates a magnetic field, such

as a speaker or TV.

Do not wear magnetic bracelets while using the CANVIO

HOME.

Exposure to magnetic fields may cause system failure, malfunction or loss of data.

To protect against accidental data loss, back up your data frequently on multiple types of storage media.

Toshiba does not warrant that the use or operation of the CANVIO that any data stored on the CANVIO

HOME will remain accessible or uncorrupted.

HOME will be error free, nor does it warrant

Use only the accessories supplied by the manufacturer.

Failure to do so may result in a system failure, loss of data or damage to the CANVIO

HOME.

Changes or modifications made to this equipment, not expressly approved by Toshiba or parties authorized by Toshiba could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Contact

Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618-1697 (949) 583-3000

Canadian ICES-003

This Class B digital apparatus complies with Canadian ICES-003.

NMB-003 du Canada

Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.

Environmental disposal information

Toshiba recommends that customers dispose of their used computers and peripherals in an environmentally sound manner, in accordance with any local, state or federal regulations. For further information, refer to Toshiba's Reuse and Recycling programs at http://us.toshiba.com/green/reuse-andrecycling.

This manual is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.

Trademarks

CANVIO and the CANVIO logo are registered trademarks of Toshiba America Information Systems, Inc. in the United States and/or other countries.

Android, Android Market, and Google Chrome browser are trademarks of Google, Inc. Apple, iTunes, Mac, and Safari are registered trademarks of Apple, Inc. ArcSoft, SystemSave and TotalMedia are trademarks or registered trademarks of ArcSoft, Inc. Windows, Windows Vista, Internet Explorer, and Xbox are registered trademarks of Microsoft Corporation in the United States

and/or other countries. Mozilla and Firefox are registered trademarks of Mozilla Foundation. SAMSUNG is a registered trademark of Samsung Electronics. All other brand and product names are trademarks or registered trademarks of their respective companies.

Disclaimer

Information in this document is subject to change without notice. The manufacturer does not make any representations or warranties (implied or otherwise) regarding the accuracy and completeness of this document and shall in no event be liable for any loss of profit or any commercial damage, including but not limited to special, incidental, consequential, or other damage.

August 2013, Rev 1.0

Box contents

Quick Start Guide

Warranty

Power/in-use indicator lights

USB port Ethernet port

Power jack

Reset button

Security cable slot

NOTE

BOX CONTENTS

Check to make sure you have the following:

GET TO KNOW YOUR CANVIO® HOME

Feature Description

Power/in-use indicator lights

5 lights (4 white, 1 amber) that indicate device status as follows:

v All lights flashing: Device is powering up and is not yet online. v Single flashing white (bottom) light: Device is on and has gone into power-saving mode after a

period of inactivity.

v Single flashing amber (top) light: An error has occurred. Disconnect and reconnect both the

AC adapter and the Ethernet cable.

v One or more solid lights: The device is connected and working properly. The number of lights

displayed indicates how much device memory is free, as follows:

v Single (bottom) light: Over 70% of device memory is free. v Two lights: 50–70% of device memory is free. v Three lights: 30–50% of device memory is free. v Four lights: 10–30% of device memory is free. v All lights: Less than 10% of device memory is free.

Reset button

USB port

Ethernet port

Security cable slot

Power jack

To reset your CANVIO® HOME, press and hold the button for 2 seconds, until the device indicator lights flash.

Insert a USB drive, or connect a USB cable (sold separately) to a printer.

Connect the Ethernet cable to your network router.

Connect a Kensington® security cable to lock your device to a desk or other object.

Connect the AC adapter to a working outlet.

If the amber light continues flashing, contact Toshiba support. See

“Service and support” on page 47.

A reset sets the device name and password back to the default settings. It does not erase any data (photos, videos, music, etc.).

If you will not be using your CANVIO HOME device often, we recommend that you turn on the sleep mode setting to save power.

NOTE

See “Turn HDD standby on or off” on page 32 for instructions.

SYSTEM REQUIREMENTS

Operating system

Web browser

Network router

System requirements

Be sure to use only a 12V DC power adapter that has been approved and supplied by Toshiba. Always confirm that the power adapter plug (and extension cord plug, if used) is fully inserted

into the power jack, to ensure a secure electrical connection. Failure to do so may result in a fire, electric shock, or serious injury.

Toshiba does not assume any liability for any damage caused by the use of an incompatible adapter.

Microsoft Windows® 8(32/64-bit)

v Microsoft Windows v Microsoft Windows Vista v Microsoft Windows

v Mac

v v Mozilla

OS X 10.7 or later

Microsoft® Internet Explorer® 8 or later

Firefox® 4.0 or later

7 (32/64-bit)

(32/64-bit)

XP (32-bit, SP 3.0)

v Google Chrome™ 13 or later v Apple

Safari® 5.0 or later

SET UP YOUR DEVICE

1 Connect the AC adapter to the CANVIO HOME device and to a working electrical outlet.

2 Connect the CANVIO HOME to your network router using the provided Ethernet cable. The device turns on automatically

and the indicator lights flash for a few minutes while the device initializes. Wait for the lights to stop flashing before you go to the next procedure.

INSTALL THE SOFTWARE

You can use your CANVIO HOME without installing the software. See XX for instructions.

1 On your computer, go to http://www.toshibastorage.com/canviohome and click the option to download the Canvio

Launcher application.

Install the software

NOTE

2 After the application has finished downloading, open your computer’s Downloads folder and double-click

CanvioLauncher.exe (Windows) or CanvioHome.dmg (Mac).

3 On a Windows computer, do the following:

v On the initial Launcher screen, click Start.

v The Launcher completes a series of steps (searching for the CANVIO HOME device, searching for the installation

Your computer must be connected (wirelessly or through a cable) to the same router as your CANVIO HOME device.

files, and copying the installation files to your computer), displaying a message for each one.

This process may take several minutes.

v When the InstallShield Wizard appears, click Next and follow the onscreen instructions.

The installation process may take several minutes. You must accept the End User License Agreement to complete installation. Viewing the User Manual during installation is optional.

v On the last installation screen, click Finish.

v From the desktop or the Start menu, open Canvio

Home.

On a Mac computer, do the following:

v On the initial Launcher screen, click Agree.

v When prompted, drag the CanvioHome file to the Applications folder.

v Double-click CanvioHome to open the application.

4 On the CANVIO HOME Initial Setup screen, do the following:

NOTE

v (Optional) Enter a new name for your device (1–15 characters).

v Create a username (1–32 characters).

v Create a password (5–16 characters).

v Confirm your password.

v Click Finish.

Be sure to write down your password and store it in a safe place. If you forget or lose your password, a user on your network with admin rights needs to reset the password for you. See “Change a user's password and grant the user administrator rights” on

page 33.

Install the software

5 A short video plays describing your CANVIO HOME features. Close the window after the video has stopped playing.

6 On the Log In screen, enter the username and password you just created.

(Optional) Check the box if you want the application to remember your username and password, so you do not need to enter them each time you log in.

If you are using a public or shared computer, we recommend that you do not check the box.

Click Log In.

The CANVIO HOME main menu appears.

As part of the CANVIO HOME installation process, you log in to the application for the first time (see step 6 in “Install the software” on

page 10). To use the application in the future, you need to log in as follows:

1 Double-click the Canvio

(Windows), or in the Launchpad and the Applications folder in the Finder (Mac).

2 If the fields are not already filled in, enter your username and password.

3 (Optional) Check the box if you want the application to remember your username and password, so you do not need to

enter them each time you log in.

Home icon. This icon appears on your computer’s desktop, Start menu, and system tray

4 Click Log In. The CANVIO HOME main menu appears.

FIRST STEPS

Before you begin uploading and viewing files on your CANVIO HOME, we recommend that you do that following:

v Update the software to the latest version, if applicable. See “Service and support” on page 47.

v Create rescue media. See “Create rescue media” on page 25.

v Create a system backup of your computer. See “Perform a system backup (Windows)” on page 26 or “Perform a system

backup (Mac)” on page 27.

UPLOAD FILES AND PLAYLISTS

You can upload all the most commonly used music, video, photo, document, and other file types from your computer, tablet, or other device to your CANVIO HOME. You can also upload music and photo playlists.

You have two options for uploading files and playlists using your CANVIO HOME:

v Select and upload music, photo, video, playlist, and other files from your computer to a public folder. These files are

available to anyone with a CANVIO HOME who shares your network/domain.

Upload files and playlists

NOTE

v Back up files to your personal private share. These files remain private unless you give a specific person permission to

access a file.

To upload files from your computer, you first specify which types of files you want. The CANVIO HOME then searches your computer for just the file types you specify.

v If you specify music, video, or photo, or playlist files, the software searches for all supported file types in those

categories. These are as follows:

Category Supported File Types

Music and Playlists MP3, WMA, M4A, M4B, MP4, 3GP, WAV, OGG, FLAC, AAC, MP2, AC3,

MPA, MP1, AIF, ASF, LPCM, M3U, M3U8, PLS, WPL

Videos WMV, MPEG2, MP1, MPG, SPTS, MP4, AVI, VOB, DivX, 3GP, VDR,

MPE, DVR-MS, Xvid, M1V, M4V, MOV, MPV, MKV, FLV, MTS

Photos JPEG, PNG, TIF, TIFF, BMP, GIF

Although your CANVIO HOME recognizes and stores these file formats, you can only listen to or view a file or playlist on your computer or other device if the file is in a format that the computer or device also supports. You may need to install a third-party application or audio/video playback codec to access media or other files on your computer.

v If you specify documents, you can select which supported document file types you want to search for.

v You can also specify any file type that does not fall within the category of music, video, photo, or document.

Your CANVIO HOME does not upload files to the same folder structure you have on your computer or other device. Instead, uploaded files are placed in the Public folder, in a subfolder based on file type: Music, Video, Photos, or Documents. If you want to keep your folder structure for uploaded files, use Windows Explorer or the Finder to organize files on your CANVIO HOME. See

“Use Windows Explorer/Finder to preserve your folder structure for uploaded files” on page 46.

1 From the main menu, click the File/Folder Upload icon.

2 On the Upload/Backup screen, do one of the following:

v To upload files for public sharing with anyone on the network: Select the first option.

v To back up files to your private share: Select the second option, and then select the share from the list.

3 Click Next.

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Toshiba Canvio Home User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual