Toshiba B-EV4 User Manual

TOSHIBA Thermal Printer

B-EV4 SERIES

Printer Manual

Document No. EO18-33025

Original Nov, 2008

(Revised )

This manual includes the contents of the Product Description, and Maintenance Manual.

PRINTED IN JAPAN

EO18-33025

(Revision Date: Mar. 27, 2009)

TABLE OF CONTENTS

Page

1. OUTLINE------------------------------------------------------------------------------------------------------------- 1- 1

1.1 Features of the B-EV4D/EV4T-------------------------------------------------------------------------- 1- 1

1.1.1 Front View ------------------------------------------------------------------------------------------ 1- 1

1.1.2 Rear View ------------------------------------------------------------------------------------------ 1- 1

1.1.3 Interior View---------------------------------------------------------------------------------------- 1- 2

1.2 Indications of the Model Name ------------------------------------------------------------------------- 1- 4

1.3 Basic Specifications ---------------------------------------------------------------------------------------1- 5

1.4 Key and LED ------------------------------------------------------------------------------------------------1- 8

1.5 Supply Specifications ------------------------------------------------------------------------------------- 1- 9

1.5.1 Media Type----------------------------------------------------------------------------------------- 1- 9

1.5.2 Detection Area of the Transmissive Sensor ---------------------------------------------- 1-10

1.5.3 Detection Area of the Reflective Sensor--------------------------------------------------- 1-10

1.5.4 Ribbon---------------------------------------------------------------------------------------------- 1-11

2. ELECTRONIC SPECIFICATIONS ----------------------------------------------------------------------------2- 1

2.1 Block Diagram ---------------------------------------------------------------------------------------------- 2- 1

2.2 Main PC Board Layout------------------------------------------------------------------------------------ 2- 2

2.3 Description of the MAIN PC Board -------------------------------------------------------------------- 2- 3

3. REPLACING THE IMPORTANT PARTS ------------------------------------------------------------------- 3- 1

3.1 Replacing the Top Cover--------------------------------------------------------------------------------- 3- 2

3.1.1 B-EV4T model------------------------------------------------------------------------------------- 3- 2

3.1.2 B-EV4D model ------------------------------------------------------------------------------------ 3 -3

3.2 Replacing the Lower Cover------------------------------------------------------------------------------ 3- 6

3.3 Replacing the Main PC Board -------------------------------------------------------------------------- 3- 7

3.4 Replacing the Platen Ass’y ------------------------------------------------------------------------------3- 9

3.5 Replacing the Print Head Ass’y------------------------------------------------------------------------ 3-10

3.5.1 B-EV4T model------------------------------------------------------------------------------------ 3-10

3.5.2 B-EV4D model ----------------------------------------------------------------------------------- 3-12

3.6 Replacing the Stepping Motor ------------------------------------------------------------------------- 3-15

3.7 Replacing the Gear Cover ------------------------------------------------------------------------------ 3-17

3.8 Replacing the Feed Button PC Board---------------------------------------------------------------- 3-19

3.9 Replacing the Cover Open Sensor ------------------------------------------------------------------- 3-20

3.10 Replacing the Ribbon Sensor -------------------------------------------------------------------------- 3-21

3.11 Replacing the Black Mark Sensor--------------------------------------------------------------------- 3-22

3.12 Replacing the Feed Gap Sensor (Lower) ----------------------------------------------------------- 3-24

3.13 Replacing the Feed Gap Sensor (Upper) ----------------------------------------------------------- 3-26

4. TROUBLESHOOTING -------------------------------------------------------------------------------------------4- 1

4.1 LED Status--------------------------------------------------------------------------------------------------- 4- 1

4.2 Print Quality-------------------------------------------------------------------------------------------------- 4- 2

5. MAINTENANCE---------------------------------------------------------------------------------------------------- 5- 1

6. FIRMWARE DOWNLOAD MODE----------------------------------------------------------------------------- 6- 1

CAUTION!

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

ll Rights Reserved

570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN

1. OUTLINE EO18-33025

1.1 Feature of the B-EV4D/EV4T

1. OUTLINE

1.1 Feature of the B-EV4D/EV4T

1.1.1 Front View

(1) B-EV4D

FEED Button

Media Outle

(2) B-EV4T

FEED Button

Media Outle

STATUS Lamp

Media View Window

Top Cover Release Button

SD Card Slot Cover

SD Card Slot

STATUS Lamp

Media View Window

Top Cover Release Button

SD Card Slot Cover

SD Card Slot

1-1

1. OUTLINE EO18-33025

Adj

1.1 Feature of the B-EV4D/EV4T

1.1.2 Rear View

Fanfold paper slo

Ethernet interface

USB Interface

Connecto

Parallel Interface

Connector (Centronics)

Power Switch

Power Jack

Serial Interface Connector (RS-232C)

1.1.3 Interior

(1) B-EV4D

Print Head

Top Cover

Media Holde

Feed Gap Sensor (Receiver)

Media Holder Lock Switch

Cover Open Senso

Media Guide

ustment Dial

Black Mark Sensor

Feed Gap Sensor (Transmitter)

Media Guide

Platen

1-2

1. OUTLINE EO18-33025

1.1 Feature of the B-EV4D/EV4T

(2) B-EV4T

Ribbon Rewind Gea

Ribbon Access Cover

Print Head

Top Cover

Feed Gap Senso

(Receiver)

Media Holde

Lock Switch

Cover Open

Senso

Media Holde

Spring Guide Wheel (Supply side)

Spring Guide Wheel (Take-up side)

Media Guide

Platen

Black Mark Sensor

Feed Gap Sensor (Transmitter)

Media Guide Adjustment Dial

1-3

1. OUTLINE EO18-33025

1.2 Indication of the Model Name

B - E V 4 D - G S 14 - QM - R

RoHS compliance model

Destination country/Region code QM: Standard for World Wide

Interface 14: USB, Serial, Parallel and Ethernet

Issue mode S: Standard

Dot density of the print haed. G: 8dots/mm (203dpi) T: 12dots/mm (300dpi)

Print mode D: Direct thermal print T: Thermal transfer print

Print width 4: 4inch

1-4

1. OUTLINE EO18-33025

1.3 Basic Specifications

Model B-EV4D B-EV4T

General

Characteristics

Printer

characteristics

Construction Double walled casing & Clam shell design Maintenance No tool required to repair thermal head and platen Paper holder No roll spindle & No paper holder spring

Print method

Resolution

Print width

Direct thermal printing Direct thermal/thermal transfer

printing

GS model: 203 dpi (8 dots/mm) TS model 300 dpi (12 dots/mm)

GS model: 203 dpi Max. 4.25” (108 mm) TS model: 300 dpi Max. 4.17”(106mm)

Print length

Print Speed

RAM 8 MB SDRAM Flash ROM 4 MB User area 832 KB Optional memory SD Card Media sensors Feed gap sensor

I/F (User installable) RS-232C (Max. 115.2Kbps)

Barcode Linear (Same as B-SA4 series)

Printer Language TPCL (Refer to External Equipment I/F manual) 2D Barcode (Same as B-SV4 series)

GS model: 203 dpi, Max. 39” (999 mm) TS model: 300 dpi, Max. 39” (999 mm) GS model: 203 dpi, 2, 3, 4, 5”/sec, 2, 3 ips for peel-off TS model: 300 dpi, 2, 3, 4”/sec, 2 ips for peel-off

Black mark sensor Cover open (Reflective) Ribbon end (Reflective encoder sensor)

Centronics (SPP) USB 2.0 (Support Full Speed) LAN 10/100Base UPC-A, UPC-E, EAN8/13, UPC-A add on 2&5, EAN-8/13 add on 2&5, Code39, Code93, Code128, EAN128, NW7, MSI, Industrial 2 of 5, ITF, Postnet, RM4SCC, KIX-code, Plessey, RSS14

Data Matrix, PDF417 Maxicode, QR code Micro PDF417

1-5

1. OUTLINE EO18-33025

(Revision Date: Mar. 27, 2009)

1.3 Basic Specifications

Model B-EV4D B-EV4T

Printer characteristics

Fonts

Bitmap: Alpha-numeric 20 types + Kanji 4 types Outline: 2 types

Writable characters, Optional TTF LED One LED w/ 3 colors (w/ silk screen print of “STATUS”) Key Feed key (w/ silk screen print of “ FEED”)

Switch Power S/W

Media characteristics

Label width 1” (25.4 mm) to 4.41” (112 mm)

Label length

Label length (Strip mode) Label length (Cutter mode)

203 dpi: 0.6” (15 mm) to 39” (999 mm)

300 dpi: 0.6” (15mm) to 39” (999 mm)

25.4~152.4 mm (1”~6”)

25.4~999 mm (1”~39”)

Roll diameter Max. 5” (127 mm) Core diameter 1” (25.4 mm) to 1.5” (38 mm) Media thickness 0.0024” (0.06 mm) to 0.0075” (0.19 mm)

Roll-fed, Fanfold, Die-cut,

Continuous, Tag stock, Receipt

1.33” (33.8 mm) to 4.30” (110 mm)

Ribbon characteristics

Media types

Outside diameter ---------- Max. 40 mm Standard length ---------- 110 m

Ribbon width ----------

ID core ---------- 0.5” (12.7 mm)

Operating

characteristics

Operating temperature

41 degF (5 degC) to 104 degF (40 degC)

Storage temperature -40 degF (-40 degC) to 140 degF (60 degC) Operating humidity 25 to 85 % (Non-condensing R.H) Storage humidity 10 to 90 % (Non-condensing R.H)

AC Adapter: 100-240 VAC, 50/60 Hz ± 10%

Power consumption

G Type (203dpi) During standby: 100mA (2.4W)

Electrical

During a print job: 3A (72W)

T Type (300dpi) During standby: 100mA (2.4W)

During a print job: 2.5A (60W)

Rush Current

110V input: ≤45A

220V inpt: ≤90A Agency approvals FCC Class B

C-Tick

TUV

UL, cUL

CCC

VCCI Class B (Japanese model), PSE (AC adapter, Japanese

model) Environmental complaint

RoHS

WEEE

1-6

1. OUTLINE EO18-33025

1.3 Basic Specifications

Model B-EV4D B-EV4T

Physical

characteristics

Width 7.8” (198 mm) 7.8” (198 mm) Height 6.7” (169.5 mm) 6.8” (173 mm) Depth 10.2” (258 mm) 10.2” (258 mm) Weight 2.5Kg or less 2.5Kg or less

1.4 Key and LED

STATUS Lamp

FEED Button

The [FEED] button operates as FEED button or PAUSE button depending on the printer statuses.

Pressing this button when the printer is in online state causes a media feed.

As the FEED button

As the PAUSE button

The indicator lamp lights up or flashes in different colors depending on the printer statuses. The main

indicator lamp statuses and the corresponding printer statuses are shown inside the top cover.

Pressing this button after removing a cause of an error returns the printer to online state. Pressing this button during printing stops printing after completing the current label. The printer resumes printing when this button is pressed again.

Color Status Printer status

Green Lights up Stand-by Green Flashes fast Communicating with a host. Green Flashes slowly Printing is temporarily stopped (paused). Green/Red Flashes slowly The print head temperature exceeded the upper limit. Red Lights up A communication error occurred. (Only when the RS-232C is used.) Red Flashes fast A paper jam occurred.

Red

Red Flashes slowly An issue or feed was attempted with the top cover opened.

Orange Flashes fast

Orange

None Unlit The top cover is open.

Flashes at medium speed

The media is ended.

A paper jam occurred din the cutter unit. (Only when the cutter unit is fitted.) The ribbon is ended.

1-8

1. OUTLINE EO18-33025

1.5 Supply Specifications

1.5.1 Media Type

The table below shows the size and shape of the media that can be used on this printer.

Unit: mm (inch)

Item

c Width including backing paper 25.4 to 112 (1.0 to 4.41) d Media width 22.4 to 109 (0.88 to 4.29)

e Media pitch

f Media length

g Gap/black mark length 2.0 to 10.0 (0.08 to 0.39)

h Black mark width Min. 8.0 (0.31)

Thickness 0.06 to 0.19 (0.0024 to 0.0075)

Max. outer roll diameter

Roll direction Outside (standard), Inside (Refer to NOTE 3) Inner core diameter 25.4 to 38.1, or 76.2 (1 to 1.5, or 3)

Label

Issue mode

Label

Tag

Black Mark (on reverse side)

203 dpi

300 dpi

203 dpi

300 dpi

203 dpi

300 dpi

Tag paper

Cut position

Black Mark (on reverse side)

Feed Direction

h d

Batch mode Strip mode Cut mode

10 to 999

(0.39 to 39.3)

10 to 457.2

(0.39 to 18.0)

10 to 999

(0.39 to 39.3)

10 to 457.2

(0.39 to 18.0)

8 to 997

(0.31 to 39.25)

8 to 455.2

(0.31 to 17.9)

Ø214 (8.42): When the optional External Media Roll Hanger is used.

25.4 to 152.4 (1.0 to 6)

-----

23.4 to 150.4

(0.92 to 5.92)

23.4 to 150.4

(0.92 to 5.92)

Ø127 (5)

25.4 to 999

(1.0 to 39.3)

25.4 to 457.2 (1.0 to 18.0)

25.4 to 999

(1.0 to 39.3)

25.4 to 457.2 (1.0 to 18.0)

19.4 to 993

(1.0 to 39.1)

19.4 to 451.2

(1.0 to 17.76)

6.0 to 10.0

(0.24 to 0.39)

(See NOTE 2.)

1-9

1. OUTLINE EO18-33025

1.5 Supply Specifications

NOTES:

1. To ensure print quality and print head life use only TOSHIBA TEC approved media.

2. When using a media roll of 76.2-mm (3”) inner core diameter, the 3”-Diameter Media Shaft included in the optional External Media Roll Hanger is required.

3. Precaution for use of labels

When labels are used for printing, please only use outside wound labels. Use of an inside wound label causes a paper jam.

Outside wound Inside wound

Label Usable Not usable

Tag Paper Usable Usable

1.5.2 Detection Area of the Transmissive Sensor

The Transmissive sensor is fixed and positioned at 6.35 mm right of the center of the media path.

The Transmissive Sensor detects a gap between labels, as illustrated below.

Sensor position

Min. 2 mm (Min. 6 mm: cut mode)

Min. 8 mm

rea to be detected.

Label

Gap

Label

Sensor position

Print side

Media feed direction

6.35mm

1.5.3 Detection Area of the Reflective Sensor

The figure below illustrates the relation between the head effective print width and media width.

(for GS14 Type)

Out of print range

Print head element

2 mm

108.0 mm

(Head Effective Print Range)

112.0 mm (Max. media width)

0.2mm

2 mm

Out of print range

(for TS14 Type)

Out of print range

Print head element

3 mm

106.0 mm

(Head Effective Print Range)

112.0 mm (Max. media width)

0.2mm

Out of print range

3 mm

1-10

1. OUTLINE EO18-33025

1.5 Supply Specifications

The figure below shows the effective print area on the media.

1.5mm from the left edge of media

Start line

1mm

1.5mm from the right edge of media

Guaranteed print area

1mm

Media feed direction

(Backing paper width is not included.)

Media width

NOTES:

1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).

2. The centre of media should be positioned at the centre of the print head.

3. Print quality is not guaranteed within 3 mm from the print head stop position (including 1-mm slow-up.)

4. Average print (black) rate should be 15% or less. For bar code print area, the print rate should be 30%

or less.

5. Line weight should be 3 to 12 dots.

1.5.4 Ribbon

Type Spool type

Width 33.8 mm to 110 mm

Length Depends on its thickness and outside diameter of core.

Max. outside diameter

∅40 mm

Inside diameter of core 12.7 mm

Roll direction Outside

NOTES:

1. To ensure print quality and print head life use only TOSHIBA TEC specified ribbons.

2. Too much difference in width between media and ribbon may cause ribbon wrinkles. To avoid ribbon

wrinkles use a ribbon for proper media width shown in the above table. Do not use a ribbon that is narrower than media.

3. When discarding ribbons, please follow the local rule.

1-11

2. ELECTRONICS SPECIFICATIONS EO18-33025

2.1 Block Diagram

2. ELECTRONIC SPECIFICATIONS

2.1 Block Diagram

2-1

2. ELECTRONICS SPECIFICATIONS EO18-33025

2.2 Main PC Board Layout

SW1: Power Switch

JP12: Print Head

GS model: 203dpi

Ground Terminal

JP30: Print Head

TS model: 300dpi

U5: Flash ROM

U25: Amplifier

(Reset Detect)

U22: DC/DC Converter

U23: DC/DC Converter

U19: Stepping Motor Driver

U18: Stepping Motor Driver

JP14: Stepping Motor

JP7: Serial (RS-232C)

DC Jack

JP35: Cutter Module

JP28: Feed Key/Status LED

JP19: Strip Module

JP16: Cover Open Sensor

U12: Serial Interface Controller

JP4: Parallel (Centronics)

JP34: Feed Gap Sensor (Upper)

JP17: Black Mark Sensor

JP29: Feed Gap Sensor (Lower)

2.2 Main PC Board Layout

JP9: USB

JP3: Ethernet (10BASET/100BASETX)

U8: Ethernet Transceiver

U6: SDRAM

U2: 32bit RISC CPU AT91SAM9260

JP2: SD Card Slot

U33: Regulator

U24: Regulator

JP24: Thermistior (Stepping Motor)

JP20: Ribbon End Sensor (B-EV4T model)

2-2

2. ELECTRONICS SPECIFICATIONS EO18-33025

2.3 Description of the Main PC Board

2.3 Description of the MAIN PC Board

This PC board, the brain of the printer, is comprised of the following components.

32bit RISC CPU (U2): Type: AT91SAM9260

The 32bit RISC CPU operates the following processing:

Controlling the interfaces

• Serial Interface (RS-232C)

• Parallel Interface (Centronics)

• Eternet (10BASET/100BASETX)

Controlling the Status LED

Detect the [Feed] key

Controlling the read/write operation on the memory

• Flash ROM

• SDRAM

• SD Card

Controlling the options

• Cutter Module

• Strip Module

Control and detect sensor statuses

• Ribbon Sensor

• Cover Open Sensor

• Feed Gap Sensor

• Black Mark Sensor

• Motor Temperature Thermistor

Controlling the Print Head

Flash ROM (U5): Type: MX29LV320CBTC-70G

Capacity: 32M bit

The programmed data of the boot program, main program, C/G, writable

character are written into the flash ROM.

SDRAM (U6): Type: IS42S16400B-6TL

Capacity: 64M bit

It is used for drawing the print data and used as a work area.

2-3

2. ELECTRONICS SPECIFICATIONS EO18-33025

2.3 Description of the Main PC Board

DC/DC Converter (U22, 23): Type: TS34063

It generates the voltages (+5V, +3.3V) from the power supply voltage

(AC adapter).

+5V and +3.3V are used as the operating voltage for each circuit.

Eternet Transceiver (U8): Type: DM9161

This IC is used for controlling the Ethernet (10BASET/10BASETX).

Regulator (U24, U33): Type: TS68N28CX5, TS9007DCX

It generates the voltages (+1.8) from the DC/DC converter voltage

(+3.3V).

Stepping Motor Driver (U18, U19): Type: PBL3717

This IC is used for controlling the Stepping Motor.

Serial Interface Controller (U12): Type: SP3232ECY

This IC is used for controlling the Serial Interface (RS-232C).

Reset detect circuit (U25): Type: TS358 This IC is single supply dual operation amplifiers.

It detects the voltage depression from +24V and +3.3V and outputs the

Power Down signal to the CPU.

2-4

2. ELECTRONICS SPECIFICATIONS EO18-33025

2.3 Description of the Main PC Board

JP2 (SD Card Slot): Type: MS3B11-KAA-0

This connector is connected to the SD Card.

Note: Recommended SD card specification.

• Supported DOS FAT file system.

SD V 2.0 (SDHC): 4GByte Class 6

Signal

CD/DAT3 1

CMD 2

VSS1 3

VDD 4

CLK 5

VSS2 6

DAT0 7

DAT1 8

DAT2 9

GND 10

GND 11

CD 12

WP 13

No.

• Folders stored in the SD card should be in the 8.3 filename format.

• Approved SD card manufacturers: SanDisk, Transcend.

SD V 1.0, V 1.1: 128MByte, 256MByte, 512MByte, 1GByte

JP3 (Ethernet): Type: RJ45 with 2LEDs (Yellow and Green)

This connector is used for the Ethernet (10BASET/100BASETX).

Signal

Tx+ 1

Tx- 2

Rx+ 3

N/C 4

N/C 5

Rx- 6

N/C 7

N/C 8

Cathode of

the Yelleo LED

+3.3V (Anode of

the Yellow LED

Cathode of

the Green LED

+3.3V (Anode of

the Green LED

No.

2-5

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