Toshiba 165 User Manual 2

MULTIFUNCTIONAL DIGITAL SYSTEMS

Quick Start Guide for
Printing Functions

DISCLAIMER NOTICE

The following notice sets out the exclusions and limitations of liability of TOSHIBA TEC CORPORATION
(including its employees, agents and sub-contractors) to any purchaser or user (‘User’) of the e­STUDIO520/600/720/850, including its accessories, options and bundled software (‘Product’).

1. The exclusion and limitations of liability referred to in this notice shall be effective to the fullest extent
permissible at law. For the avoidance of doubt, nothing in this notice shall be taken to exclude or limit
TOSHIBA TEC CORPORATION’s liability for death or personal injury caused by TOSHIBA TEC COR­PORATION’s negligence or TOSHIBA TEC CORPORATION’s fraudulent misrepresentation.

2. All warranties, conditions and other terms implied by law are, to the fullest extent permitted by law,
excluded and no such implied warranties are given or apply in relation to the Products.

3. TOSHIBA TEC CORPORATION shall not be liable for any loss, cost, expense, claim or damage whatso­ever caused by any of the following:

- use or handling of the Product otherwise than in accordance with the manuals, including but not lim­ited to Operator’s Manual, User’s Guide, and/or incorrect or careless handling or use of the Product;

- any cause which prevents the Product from operating or functioning correctly which arises from or is
attributable to either acts, omissions, events or accidents beyond the reasonable control of
TOSHIBA TEC CORPORATION including without limitation acts of God, war, riot, civil commotion,
malicious or deliberate damage, fire, flood, or storm, natural calamity, earthquakes, abnormal volt­age or other disasters;

- additions, modifications, disassembly, transportation, or repairs by any person other than service
technicians authorized by TOSHIBA TEC CORPORATION; or

- use of paper, supplies or parts other than those recommended by TOSHIBA TEC CORPORATION.

4. Subject to paragraph 1, TOSHIBA TEC CORPORATION shall not be liable to Customer for:

- loss of profits; loss of sales or turnover; loss of or damage to reputation; loss of production; loss of
anticipated savings; loss of goodwill or business opportunities; loss of customers; loss of, or loss of
use of, any software or data; loss under or in relation to any contract; or

- any special, incidental, consequential or indirect loss or damage, costs, expenses, financial loss or
claims for consequential compensation;

whatsoever and howsoever caused which arise out of or in connection with the Product or the use or
handling of the Product even if TOSHIBA TEC CORPORATION is advised of the possibility of such
damages.

TOSHIBA TEC CORPORATION shall not be liable for any loss, cost, expense, claim or damage caused
by any inability to use (including, but not limited to failure, malfunction, hang-up, virus infection or other
problems) which arises from use of the Product with hardware, goods or software which TOSHIBA TEC
CORPORATION has not directly or indirectly supplied

2 DISCLAIMER NOTICE

SOFTWARE LICENSE AGREEMENT

INSTALLING OR OTHERWISE USING THIS SOFTWARE PRODUCT CONSTITUTES YOUR ACCEP­TANCE OF THE FOLLOWING TERMS AND CONDITIONS (UNLESS A SEPARATE LICENSE IS PRO­VIDED BY THE SUPPLIER OF APPLICABLE SOFTWARE IN WHICH CASE SUCH SEPARATE LICENSE
SHALL APPLY). IF YOU DO NOT ACCEPT THESE TERMS, YOU MAY NOT INSTALL OR USE THIS
SOFTWARE, AND YOU MUST PROMPTLY RETURN THE SOFTWARE TO THE LOCATION WHERE
YOU OBTAINED IT.

THE SOFTWARE INSTALLED ON THIS PRODUCT INCLUDES NUMEROUS INDIVIDUAL SOFTWARE
COMPONENTS, EACH HAVING ITS OWN APPLICABLE END USER LICENSE AGREEMENT (“EULA”).
INFORMATION RELATING TO THE EULAS MAY BE FOUND IN AN ELECTRONIC FILE INCLUDED ON
THE USER DOCUMENTATION CD-ROM INCLUDED HEREWITH; HOWEVER, ALL SOFTWARE AND
DOCUMENTATION DEVELOPED OR CREATED BY OR FOR TOSHIBA TEC CORPORATION (“TTEC”)
ARE PROPRIETARY PRODUCTS OF TTEC AND ARE PROTECTED BY COPYRIGHT LAWS, INTERNA­TIONAL TREATY PROVISIONS, AND OTHER APPLICABLE LAWS.

Grant of License

This is a legal agreement between you, the end-user (“You”), and TTEC and its suppliers. This software,
fonts (including their typefaces) and related documentation (“Software”) is licensed for use with the system
CPU on which it was installed (“System”) in accordance with the terms contained in this Agreement. This
Software is proprietary to TTEC and/or its suppliers.

TTEC and its suppliers disclaim responsibility for the installation and/or use of this Software, and for the
results obtained by using this Software. You may use one copy of the Software as installed on a single Sys­tem, and may not copy the Software for any reason except as necessary to use the Software on a single
System. Any copies of the Software shall be subject to the conditions of this Agreement.

You may not, nor cause or permit any third party to, modify, adapt, merge, translate, reverse compile,
reverse assemble, or reverse engineer the Software. You may not use the Software, except in accordance
with this license. No title to the intellectual property in the Software is transferred to you and full ownership is
retained by TTEC or its suppliers. Source code of the Software is not licensed to you. You will be held legally
responsible for any copyright infringement, unauthorized transfer, reproduction or use of the Software or its
documentation.

Term

This license is effective until terminated by TTEC or upon your failure to comply with any term of this Agree­ment. Upon termination, you agree to destroy all copies of the Software and its documentation.

You may terminate this license at any time by destroying the Software and its documentation and all copies.

Disclaimer of Warranty

THIS SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TTEC AND ITS SUPPLI­ERS DISCLAIM ANY WARRANTY RELATING TO THE QUALITY AND PERFORMANCE OF THE SOFT­WARE. IF THE SOFTWARE PROVES DEFECTIVE, YOU (AND NOT TTEC OR ITS SUPPLIERS) SHALL
BE RESPONSIBLE FOR THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORREC­TION. TTEC AND ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE
SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE
WILL BE UNINTERRUPTED OR ERROR FREE.

ALL INFORMATION CONTAINED HEREIN THAT IS PROVIDED BY TTEC AND ITS AFFILIATES PURSU­ANT TO A EULA IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED.

SOFTWARE LICENSE AGREEMENT 3

Limitation of Liability

IN NO EVENT WILL TTEC OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES, WHETHER IN
CONTRACT, TORT, OR OTHERWISE (EXCEPT PERSONAL INJURY OR DEATH RESULTING FROM
NEGLIGENCE ON THE PART OF TTEC OR ITS SUPPLIERS), INCLUDING WITHOUT LIMITATION ANY
LOST PROFITS, LOST DATA, LOST SAVINGS OR OTHER INCIDENTAL, SPECIAL OR CONSEQUEN­TIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TTEC
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR
THIRD PARTY CLAIMS.

U.S. Government Restricted Rights

The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the U.S. Govern­ment is subject to restrictions set forth in subdivision (b) (3) (ii) or (c) (i) (ii) of the Rights in Technical Data
and Computer Software Clause set forth in 252.227-7013, or 52.227-19 (c) (2) of the DOD FAR, as appropri­ate. Contractor/Manufacturer is TOSHIBA TEC Corporation, 6-78, Minami-cho, Mishima-shi, Shizuoka-ken,
411-8520, Japan.

General

You may not sublicense, lease, rent, assign or transfer this license or the Software. Any attempt to subli­cense, lease, rent, assign or transfer any of the rights, duties or obligations hereunder is void. You agree that
you do not intend to, and will not ship, transmit (directly or indirectly) the Software, including any copies of
the Software, or any technical data contained in the Software or its media, or any direct product thereof, to
any country or destination prohibited by the United States Government. This license shall be governed by
the laws of Japan or, at the election of a Supplier of TTEC concerned with a dispute arising from or relating
to this Agreement, the laws of the Country designated from time to time by the relevant Supplier of TTEC. If
any provision or portion of this Agreement shall be found to be illegal, invalid or unenforceable, the remain­ing provisions or portions shall remain in full force and effect.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDER­STAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FUR­THER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE
AGREEMENT BETWEEN YOU AND TTEC AND ITS SUPPLIERS AND SUPERSEDES ANY PROPOSAL
OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE
SUBJECT MATTER OF THIS LICENSE AGREEMENT.

TOSHIBA TEC Corporation, 6-78, Minami-cho, Mishima-shi, Shizuoka-ken, 411-8520, Japan.

4 SOFTWARE LICENSE AGREEMENT

Preface

Thank you for purchasing the Toshiba multifunctional digital system e-STUDIO165/205.
This Quick Start Guide for Printing Functions is a manual for the e-STUDIO165/205 when
the following option is installed:

 Network Printer Kit

This Quick Start Guide for Printing Functions explains about the accessories, conditions
required for network systems, connecting procedures of a network, general description of net­work settings, default setting lists and troubleshooting.

Be sure to read this manual before using the e-STUDIO165/205 with the options shown above.
Keep this manual handy and retain it for future reference.

Preface 5

Lineup of Our Manuals

MULTIFUNCTIONAL DIGITAL SYSTEMS

Operator's Manual
for Copying Functions

MULTIFUNCTIONAL DIGITAL SYSTEMS

Printing Guide

MULTIFUNCTIONAL DIGITAL SYSTEMS

Setup Guide for
Printing Functions

MULTIFUNCTIONAL DIGITAL SYSTEMS

Quick Start Guide for
Printing Functions

MULTIFUNCTIONAL DIGITAL SYSTEMS

Network Administration
Guide for Printing
Functions

These manuals are provided for the operation of the e-STUDIO165/205. Select and read the
manual best suited to your needs.

Operator’s Manual for Copying Functions

This manual describes the basic operations, mainly copying functions,
of this equipment. Be sure to read this before you use this equipment.

Quick Start Guide for Printing Functions (This manual)
This manual describes the operation of the equipment when the Net­work Printer Kit (optional) is installed on it. This also explains about the
accessories, conditions required for network systems, connecting
method of the network, general description of network settings and
troubleshooting.

Network Administration Guide for Printing Functions (PDF)

This manual is only for the equipment on which the Network Printer Kit
(optional) is installed. This provides you with setup procedures by the
type of platforms or networks you are utilizing, and also setup proce­dures for network servers to enable various network services.

Setup Guide for Printing Functions (PDF)

This manual is only for the equipment on which the Network Printer Kit
(optional) is installed. The manual consists of the following 2 parts:
Settings Using Control Panel:
This part describes the printer-related settings using the [PRINTER]
and [USER FUNCTIONS] buttons on the control panel of this equip­ment.
Settings Using TopAccess:
This manual describes how to set up this equipment from your com­puter through a network using a web-based utility TopAccess. This also
explains about functions to check the current status of this equipment.

Printing Guide (PDF)

This manual is only for the equipment on which the Network Printer Kit
(optional) is installed. This describes how to install client software for
printing data to your computer. This also describes how to print data
sent from your computer to this equipment.

6 Lineup of Our Manuals

Network Fax Guide (PDF)

MULTIFUNCTIONAL DIGITAL SYSTEMS

Network Fax Guide

This manual is only for the equipment on which the Fax Kit (optional)
and the Network Printer Kit (optional) are installed. This explains about
the network Fax functions, which enable Fax transmissions from a cli­ent computer through a network.

To read manuals of PDF (Portable Document Format) files

Viewing and printing this operator‘s manual of PDF files require that you install Abobe Reader or
Adobe Acrobat Reader on your PC. If Adobe Reader or Adobe Acrobat Reader is not installed
on your PC, download and install it from the website of Adobe Systems Incorporated.

Lineup of Our Manuals 7

Before Reading This Manual

Signage in this manual

In this manual, some important items are descried with the signage shown below. Be sure to
read these items before using this equipment.

Indicates a procedure you should follow to ensure the optimal performance of
the equipment and problem-free printing.

Describes handy information that is useful to know when operating the equip­ment.

Pages describing items related to what you are currently doing. See these
pages as required.

Trademarks

 The official name of Windows 98 is Microsoft Windows 98 Operating System.
 The official name of Windows Me is Microsoft Windows Me Operating System.
 The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
 The official name of Windows XP is Microsoft Windows XP Operating System.
 The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating

System.

 Microsoft, Windows, Windows NT, and the brand names and product names of other

Microsoft products are trademarks of Microsoft Corporation in the US and other countries.

 Apple, AppleTalk, Macintosh, Mac, TrueType, and LaserWriter are trademarks of Apple

Computer Inc. in the US and other countries.

 Postscript is a trademark of Adobe Systems Incorporated.
 Netscape is a trademark of Netscape Communications Corporation.
 IBM, AT and AIX are trademarks of International Business Machines Corporation.
 NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
 Other company names and product names in this manual are the trademarks of their respec-

tive companies.

©2006 TOSHIBA TEC CORPORATION All rights reserved
This manual is protected by copyright laws. No part of this manual shall be duplicated or repro­duced without the permission of TOSHIBA TEC CORPORATION. TOSHIBA TEC CORPORA­TION shall not be liable in terms of granting patents for any use of information contained in this
manual by third parties.

8 Before Reading This Manual

CONTENTS

DISCLAIMER NOTICE................................................................................... 2

SOFTWARE LICENSE AGREEMENT .......................................................... 3

Preface...........................................................................................................5

Lineup of Our Manuals ................................................................................ 6

Before Reading This Manual ....................................................................... 8

Chapter 1 INTRODUCTION

Function Enhancement by Option Configurations ................................. 12

Items Included in Optional Kits................................................................. 14

Network Printer Kit (optional) .................................................................. 14

About the CD-ROM .....................................................................................15

CD-ROMs of the Network Printer Kit ....................................................... 15

About the Client Software.......................................................................... 16

Client Utilities CD-ROM of the Network Printer Kit ................................. 16

Chapter 2 SYSTEM REQUIREMENTS

System Requirements................................................................................20

General requirements.............................................................................. 20

When only the Network Printer Kit is installed.........................................20

When the Network Printer Kit and the Fax Kit are installed..................... 21

Chapter 3 CONNECTING TO A COMPUTER

Connecting to the USB Port ...................................................................... 24

Connecting to the Network........................................................................ 25

Chapter 4 SETUP FLOW

Overview of Connecting Configurations.................................................. 28

Connecting the e-STUDIO165/205.......................................................... 28

Available functions under each connection .............................................29

About Setups ..............................................................................................31

Default setting check ..............................................................................31

Setup the network document processing system ....................................31

Default Setting Check ................................................................................ 32

Setup Flow for USB Printing ..................................................................... 33

Setup Flow for TopAccess ........................................................................ 34

CONTENTS 9

Chapter 5 APPENDIX

Default Setting List..................................................................................... 36

Default settings for network setting ......................................................... 36

Default settings for print service ..............................................................38

Troubleshooting at Network Printing Setups .......................................... 39

Network setting checklists ....................................................................... 39

Equipment detection and printing check.................................................. 43

Printer driver installation error messages ................................................ 49

Troubleshooting ......................................................................................... 51

Errors in hardware ................................................................................... 51

When printing cannot be performed ........................................................ 55

Printer driver general errors..................................................................... 55

TopAccess error messages..................................................................... 57

INDEX .........................................................................................................................................59

10 CONTENTS

1.INTRODUCTION

This chapter describes the details of option configurations.

Function Enhancement by Option Configurations..............................................12

Items Included in Optional Kits .............................................................................14

Network Printer Kit (optional) ............................................................................................................14

About the CD-ROM .................................................................................................15

CD-ROMs of the Network Printer Kit.................................................................................................15

About the Client Software ......................................................................................16

Client Utilities CD-ROM of the Network Printer Kit............................................................................16

1 INTRODUCTION

Function Enhancement by Option Configurations

This section provides you with the general descriptions of functions enabled with each option
(the Network Printer Kit and Fax Kit).

For details of the function of the Fax Kit (optional), see the Operator’s Manual for Facsimile Functions.

When the Network Printer Kit (optional) is installed, the USB terminal originally installed on this
equipment will be disabled, and therefore, some functions such as GDI printing from a computer
using the TOSHIBA Viewer will be disabled too.

The general descriptions of the functions and the option configurations are shown below.

When no options above are installed

 Some functions such as a GDI printing using the TOSHIBA Viewer are enabled with a USB

connector.

USB

Equipment
(Copying functions)

To a computer
(GDI printing with TOSHIBA Viewer)

When the Network Printer Kit is installed

 Network printing is enabled when the Network Printer Kit is installed. (USB printing is also

enabled with the USB connector of this kit.)

 TopAccess, a web-based utility, is enabled when the Network Printer Kit is installed. You can

manage or set up this equipment through TopAccess installed on a client computer.

Equipment
(Copying functions)

Network Printer Kit
(Network printing /
TopAccess)

12 Function Enhancement by Option Configurations

USB

LAN

To a computer
(USB printing)

To a network
(network printing)

When the Network Printer Kit and the Fax Kit are installed

 Network printing is enabled when the Network Printer Kit is installed. (USB printing is also

enabled with the USB connector of this kit.)

 TopAccess, a web-based utility, is enabled when the Network Printer Kit is installed. You can

manage or set up this equipment through TopAccess installed on a client computer.

 Network Fax transmission (data transmission from a client computer) is enabled when the

Network Printer Kit and the Fax Kit are installed.

 Transmission and reception of Fax data through public switched telephone networks are

enabled when the Fax Kit is installed.

* The External Keyboard (optional) is used for entering and registering the destinations of the Fax (This is

not used in network Fax functions.)

External Keyboard

Equipment
(Copying functions)

Fax Kit

Network Printer Kit
(Network printing /
TopAccess)

TEL

To a Fax machine
(Fax transmission/reception)

USB

To a computer
(USB printing)

LAN

To a network
(Network printing)

Function Enhancement by Option Configurations 13

1 INTRODUCTION

Items Included in Optional Kits

This section explains about the accessories of the options. Be sure that all the accessories
described in this section are attached.
In case any of them is lacking or damaged, contact your service representative.

Network Printer Kit (optional)

The Network Printer Kit includes the following accessories:

See the following page for the content of each CD-ROM:
 P.15 “About the CD-ROM”

Quick Start Guide
for Printing Functions

Font CD-ROM

Client Utilities CD-ROM User Documentation CD-ROM

14 Items Included in Optional Kits

About the CD-ROM

This section explains about the CD-ROMs attached to each optional kit and the contents of each
CD-ROM.

CD-ROMs of the Network Printer Kit

User Documentation CD-ROM

The User Documentation CD-ROM includes manuals in PDF files.
See the following page for the description of each manual in this CD-ROM: (The manuals
denoted with “(PDF)” are included in this CD-ROM.)
 P.6 “Lineup of Our Manuals”

Client Utilities CD-ROM

The Client Utilities CD-ROM includes the following client software:

For Windows

 PCL6 Printer Driver
 PS3 Printer Driver
 Network Fax Driver
 Address Book Viewer
 Agfa TrueType Fonts

For Macintosh

 PPD file for Mac OS 8.6, 9.x, and OS X 10.1/10.2 (Classic)
 PPD file for Mac OS X 10.2.4 to Mac OS X 10.4.x

For Admin’s client

 MIB
 CUPS (For Unix)

Others

 TopAccess

For more details about the client software in the CD-ROM, see the following section:
 P.16 “About the Client Software”

About the CD-ROM 15

1 INTRODUCTION

About the Client Software

This section explains about the details of the client software included in the Client Utilities CD­ROM.

Client Utilities CD-ROM of the Network Printer Kit

Client software for printing functions

Network printing is enabled using the client software shown below. In this printing, this equip­ment operates as a network printer.

 PCL6 printer driver

This printer driver is used for printing black and white documents that use TrueType fonts,
such as a Microsoft Word, from the Windows computers.

 PS3 printer driver

This printer driver is used for printing high-graphical-content documents that use PostScript
fonts and graphics, such as Adobe PageMaker, from the Windows computers.

 Font Manager

Font Manager allows users to manage the TrueType fonts on the Windows computers.

 Macintosh PPD files

There are two PPD files provided in the Client Utilities CD-ROM: one is for Mac OS 8.6/9.x
and OS X 10.1/10.2 (Classic), and the other one is for Mac OS X 10.2.4 to Mac OS X 10.4.x.
These PPD files allow users to print from the Macintosh computers over the TCP/IP or
AppleTalk network.

 CUPS (For Unix)

The Client Utilities CD-ROM includes the CUPS files that enable the CUPS print system on
the UNIX workstation.

Further details about the above client software are given in the Printing Guide.

Client software for network management

 TopAccess

TopAccess, a web-based utility, enables you to view the information of this equipment, moni­tor and manage jobs, and manage the address book, etc. It also provides the administration
functions to set up and maintain this equipment.

Further details about the functions of TopAccess are given in the Setup Guide for Printing
Functions.

16 About the Client Software

Client software for network fax functions

 Network Fax Driver

The Network Fax Driver enables you to set up the lists for destinations, and send electronic
documents as Fax documents from your computer to one or more destinations.

 Address Book Viewer

The Address Book Viewer enables you to add or modify the names and numbers of Fax
recipients in the address book. This utility allows you to manage the data of the Fax recipi­ents, select and view the recipients – as well as their Fax numbers and other contact infor­mation - in the address book.

Further details about the above client software are given in the Network Fax Guide.

About the Client Software 17

1 INTRODUCTION

18 About the Client Software

2.SYSTEM REQUIREMENTS

This chapter describes system requirements.

System Requirements ............................................................................................20

General requirements .......................................................................................................................20

When only the Network Printer Kit is installed ..................................................................................20

When the Network Printer Kit and the Fax Kit are installed ..............................................................21

2 SYSTEM REQUIREMENTS

System Requirements

This equipment supports various functions under the environments shown below. The functions
available for users vary depending on the environment. This section describes the environments
required for each function.

The copying functions of this equipment do not require any special environments. You can utilize
these functions when you turn the power of this equipment ON.

General requirements

 Connector cable

This equipment requires the following cables to connect with your computers:
For USB Connection: USB 2.0 compatible cable
For Ethernet Connection: 10BASE-T/100BASE-TX STP cable with a Category 5

RJ-45 connector

When only the Network Printer Kit is installed

This equipment requires the following environments for printing functions:

 TopAccess Web-base management utility

Network protocol: TCP/IP, HTTP
Browser for Windows: Microsoft Internet Explorer 5.5 or later

Netscape Navigator 7.1 or later

Browser for Macintosh: Microsoft Internet Explorer 5.5 or later

Netscape Navigator 7.1 or later

Browser for UNIX: Netscape Navigator 7.1 or later

Printing functions

 Printing from Windows platform

Display resolution: 1024 x 768 dots or more
Display color: High Color (16bit) or higher is recommended
CPU: Pentium 133 MHz minimum

(Pentium 266 MHz or faster recommended)

Memory: 64MB or more for Windows 98

96MB or more for Windows Me and Windows NT 4.0
128MB or more for Windows 2000/XP/Server 2003

OS: Windows 98 Operating System, English Version

Windows Me Operating System, English Version
Windows NT Workstation Operating System 4.0, English Version
Windows NT Server Network Operating System 4.0, English Ver­sion
Windows 2000 Professional Operating System, English Version
Windows 2000 Server Operating System, English Version
Windows XP Home Edition Operating System, English Version
Windows XP Professional Operating System, English Version

Windows Server 2003 Operating System, English Version
Connectability: USB 2.0, Ethernet
Network protocol: TCP/IP, IPX/SPX
Printing protocol: Raw TCP, LPR/LPD, IPP v1.1

NetWare PSERVER with NDS or Bindery

NetWare Print Server (if printing with the NetWare file server)

NetWare 5.1 (NDS or NDPS)

NetWare 6.5 (NDS or NDPS)

20 System Requirements

USB printing is not supported by Windows NT 4.0.

 Printing from Macintosh platform

Display resolution: 1024 x 768 dots or more
OS: Mac OS 8.6, Mac OS 9.x, Mac OS X 10.1/10.2 (Classic)

Mac OS X 10.2.4 later
Connectability: Ethernet
Network protocol: TCP/IP, AppleTalk, Bonjour (Mac OS X 10.4.x)
Printing protocol: AppleTalk, LPR/LPD, IPP
Printer driver: LaserWriter 8 (Only required for Mac OS 8.6/9.x and Mac OS X

10.1/10.2 Classic)

USB printing is not supported by Macintosh.

 Printing from UNIX platform

OS: Operating systems that support CUPS
Connectability: Ethernet
Network protocol: TCP/IP
Printing protocol: IPPv1.1

When the Network Printer Kit and the Fax Kit are installed

The equipment must be under the environments introduced as follows to enable the printing
functions and the network fax functions.

 Printing function

P.10 "When only the Network Printer Kit is installed"

 Network fax function

Connectability: Public Switched Telephone Network (PSTN)

System Requirements 21

2 SYSTEM REQUIREMENTS

22 System Requirements

3.CONNECTING TO A COMPUTER

This chapter describes how to connect the connector of the optional kit to a computer or a network.

Connecting to the USB Port...................................................................................24

Connecting to the Network ....................................................................................25

3 CONNECTING TO A COMPUTER

Connecting to the USB Port

This section describes how to connect this equipment to a computer using a USB 2.0 compatible
cable.

 This USB cable is not included in the accessories. Obtain one compatible with your com-

puter.

 When the Network Printer Kit is installed, the USB terminal originally installed on this equip-

ment will be disabled. The USB connector described in this step is the connector of the Net­work Printer Kit.

After the Network Printer Kit has been installed, insert the USB

1

cable into the deep end of the USB interface connector on the rear
side of this equipment.

Connect the other end of the USB cable to the USB port of your

2

computer.

Turn ON the power of this equipment and the power of the com-

3

puter.

24 Connecting to the USB Port

Connecting to the Network

This section describes how to connect this equipment to a network.

The 10BASE-T cable and the 100BASE-TX cable are not included in the accessories. Obtain
the ones compatible with the network you are utilizing.

After the Network Printer Kit has been installed, insert the10BASE-T

1

or 100BASE-TX cable into the network interface connector on the
rear side of this equipment.

Turn ON the power of this equipment.

2

Connecting to the Network 25

3 CONNECTING TO A COMPUTER

26 Connecting to the Network

4.SETUP FLOW

This chapter describes how to configure the system when the optional kits are installed.

Overview of Connecting Configurations ..............................................................28

Connecting the e-STUDIO165/205 ...................................................................................................28

Available functions under each connection.......................................................................................29

About Setups...........................................................................................................31

Default setting check.........................................................................................................................31

Setup the network document processing system..............................................................................31

Default Setting Check.............................................................................................32

Setup Flow for USB Printing..................................................................................33

Setup Flow for TopAccess .....................................................................................34

4 SETUP FLOW

Overview of Connecting Configurations

Connecting the e-STUDIO165/205

This equipment supports the various functions of electric document processing in direct connec­tion with a USB cable, and in a network connection such as printing, scanning, and sending E­mail or internet fax over the Internet. To enable these functions, an administrator has to config­ure the proper network configuration with client computers, servers, and this equipment.

USB Connection

* USB printing is not supported by
Macintosh.

TCP/IP or IPX/SPX Local Area Network

AppleTalk or TCP/IP Local Area Network

Windows Me
Windows 2000
Windows XP
Windows Server 2003

Windows 98
Windows Me
Windows NT 4.0
Windows 2000
Windows XP
Windows Server 2003
Unix workstation

Windows Print Server
NetWare Print Server

Windows 98
Windows Me
Windows NT 4.0
Windows 2000
Windows XP
Windows Server 2003

Mac OS 8.6
Mac OS 9.x
Mac OS X

DNS Server
Email Server

28 Overview of Connecting Configurations

Internet

Available functions under each connection

Functions available vary depending on each connecting configuration. This section describes
the functions available for each connection.

The configurations shown below can be utilized together. For example, this equipment can be
directly connected to your computer with a USB cable, and also connected to a local area net­work over TCP/IP. In this case, all the functions described for each configuration are available
for users.

The printing functions are available only when the Network Printer Kit is installed.

USB connection

The following functions are available when this equipment is directly connected to your com­puter with a USB cable:

Printing functions (Network Printer Kit required)

 USB printing from Windows computers
 Network fax functions

USB printing is not supported by Windows NT 4.0.

Local area network connection over TCP/IP

The following functions are available when this equipment is connected to a local area network
over TCP/IP with which Windows computers, Macintosh computers or UNIX workstations are
connected:

Printing functions (Network Printer Kit required)

 Raw TCP or LPR printing from Windows computers
 IPP printing from Windows computers
 Novell printing from Windows computers through the NetWare 5.1 or 6.5 in NDS or NDPS

mode

 LPR, IP, IPP, and AppleTalk printing from Macintosh computers
 Bonjour printing (for Mac OS X10.4.x) from Macintosh computers
 IPP and LPR printing from UNIX workstations

Network management functions (Network Printer Kit required)

 Monitoring and managing this equipment by client computers using the TopAccess

Network fax functions (Network Printer Kit and Fax Kit required)

 Transmitting Fax data from Windows computers using the network Fax driver

Overview of Connecting Configurations 29

4 SETUP FLOW

Local area network connection over IPX/SPX

The following functions are available when this equipment is connected to a local area network
over IPX/SPX with which Windows computers and NetWare file servers are connected:

Printing functions (Network Printer Kit required)

 Novell Printing from Windows computers through the NetWare 5.1 or 6.5 in NDPS mode
 Novell Printing from Windows computers through the NetWare 5.1 or 6.5 in NDS mode

Internet connection

The following functions are available when this equipment is connected to a network where this
equipment can access the Internet:

Printing functions

 IPP printing from Windows computers over the Internet (Network Printer Kit required)

30 Overview of Connecting Configurations

About Setups

First of all, you must set up the management and the operation of this equipment as a network
printer and a network Fax. Although this equipment can operate successfully in the default set­tings, the following settings can be changed for better performance:

Default setting check

Before using this equipment through a network, check the default settings of this equipment
according to the following reference:
 P.32 “Default Setting Check”

Setup the network document processing system

This equipment is an MFP which enables you to have immediate use with the connection to a
network you are utilizing.
Even in suitable conditions, however, you need to check if the functions of this equipment are
under an appropriate environment for the operation and if they are set enabled as described
below. Some functions may require additional settings depending on your environment.
This equipment can provide you with a more advanced document-processing system by adding
a few more settings.
The following table shows the references for easy setup flows to enable these document-pro­cessing systems:

Options Setup contents Descriptions References

Network Printer Kit USB printing Setups for a USB printing  P.33 “Setup

Network Printer Kit Network printing  Setups for Windows computers

 Setups for Macintosh computers
 Setups for Unix workstations

Network Printer Kit,
Fax Kit, and External
Keyboard

Network Printer Kit TopAccess Setups for TopAccess  P.34 “Setup

Network Fax Setups for network Fax transmis-

sion

Flow for USB Print­ing”

Network Adminis­tration Guide for
Printing Functions

Flow for TopAc­cess”

About Setups 31

4 SETUP FLOW

Default Setting Check

This section describes the items to be set before using this equipment through a network. Check
if the following setups have been done:

Item Description/Reference

Setting the department code The department codes must be set to enable a network printing on a

Setting the paper size for
each drawer

Setting the device settings Check if the device settings are made prior to network printing.

Setting the terminal ID If the Fax Kit is installed, specify the terminal ID to identify the Fax termi-

department basis.

Reference:Operator’s Manual for Copying Functions

 Chapter 5 “CHANGING EQUIPMENT’S SETTINGS”

“Department Code”

Check if the paper size of each drawer of this equipment is specified
prior to network printing.

Reference:Operator’s Manual for Copying Functions

 Chapter 5 “CHANGING EQUIPMENT’S SETTINGS”

“Paper Size Setting”

Reference: Setup Guide for Printing Functions

 Chapter 10 “TopAccess ADMINISTRATION TAB PAGE-

SETUP MENU”

“Setting up Device Settings”
“Setting the device settings”

nal information.

Reference: Operator’s Manual for Facsimile Functions

 Chapter 5 "ENTERING VARIOUS FUNCTIONS"(??)

“Terminal ID Entry”

32 Default Setting Check

Setup Flow for USB Printing

This equipment can be used as a printer using a USB cable. When it is connected using a USB
cable, setups at the initial stage are not required. When you have connected this equipment to
your computer and installed printer drivers, USB printing functions are enabled.

USB printing is not supported by Windows NT 4.0.

Connecting using a USB
cable

Setup Flow Description/Reference

Connect this equipment Connect this equipment to your computer using a USB cable.

Install the client software Install the printer driver from the Client Utilities CD-ROM.

Configuring the printer drivers Configure the options and department codes.

Windows Me
Windows 2000
Windows XP
Windows Server 2003

Reference: Quick Start Guide for Printing Functions (this

manual)

• Chapter 3 “CONNECTING TO A COMPUTER”
 P.24 “Connecting to the USB Port”

Reference: Printing Guide

• Chapter 2 “INSTALLING CLIENT SOFTWARE”
“Installing Client Software for Windows”
“Installing the Client Software for USB Printing”

Reference: Printing Guide

• Chapter 3 “PRINTING”
“Printing from Windows”
“Before Using the Printer Driver”

Setup Flow for USB Printing 33

4 SETUP FLOW

Setup Flow for TopAccess

TopAccess, a web-based device management utility, enables a remote management of this
equipment for users or administrators from their computers. The following functions are avail­able in TopAccess:

 Viewing or setting the information related to this equipment
 Managing the address book data

Using TopAccess administrator’s functions, administrators can set up and maintain the equip­ment remotely.

To enable TopAccess, administrators should set up the network connection between this equip­ment and your computers over TCP/IP, and should enable the HTTP network services of this
equipment.

Setup Flow Description/Reference

Connect this equipment Connect this equipment to your network using a network cable.

Set up the TCP/IP Assign the IP address, Subnet mask, and Gateway address.

Set up the HTTP network service Enable the HTTP Network Server.

Reference: Quick Start Guide for Printing Functions (this

manual)

• Chapter 3 “CONNECTING TO A COMPUTER”
 P.25 “Connecting to the Network”

Reference: Setup Guide for Printing Functions

• Chapter 5 "CONFIGURING NETWORKS (EQUIP­MENT)"
"TCP/IP Configuration"

Reference: Setup Guide for Printing Functions

• Chapter 5 "CONFIGURING NETWORKS (EQUIP­MENT)"
"HTTP Configuration"

34 Setup Flow for TopAccess

5.APPENDIX

Default Setting List .................................................................................................36

Default settings for network setting...................................................................................................36

Default settings for print service........................................................................................................38

Troubleshooting at Network Printing Setups.......................................................39

Network setting checklists.................................................................................................................39

Equipment detection and printing check ...........................................................................................43

Printer driver installation error messages..........................................................................................49

Troubleshooting......................................................................................................51

Errors in hardware.............................................................................................................................51

When printing cannot be performed..................................................................................................55

Printer driver general errors ..............................................................................................................55

TopAccess error messages ...............................................................................................................57

5 APPENDIX

Default Setting List

The printing-related default settings of this equipment are shown below.

 The default setting values are the ones set at the factory when this equipment is shipped.
 You can see the current setting values by printing the "Configuration Page" from the opera-

tion panel of this equipment. See the following page for how to print the "Configuration
Page".

Setup Guide for Printing Functions

Chapter 4 "PRINTING LISTS (EQUIPMENT)"

To Print List

"Configuration page"

Default settings for network setting

General

Link Speed/Duplex Mode ...........................................Auto

TCP/IP

Address Mode.............................................................Dynamic

IP Address .................................................................. Undefined

Subnet Mask ...............................................................Undefined

Default Gateway .........................................................Undefined

IPX/SPX

Enable IPX/SPX..........................................................Enable

Frame Type.................................................................Auto Sense

AppleTalk

Enable AppleTalk ........................................................Enable

Device Name ..............................................................MFP_[NIC Serial Number]

Desired Zone .............................................................. *

DNS session

Enable DNS ................................................................Enable

Primary DNS Server Address .....................................0.0.0.0

Secondary DNS Server Address ................................0.0.0.0

DDNS session

Enable DDNS.............................................................. Enable

Host Name .................................................................. MFP-[NIC Serial Number]

Domain Name .............................................................Undefined

36 Default Setting List

NetWare session

Enable Bindery............................................................ Enable

Enable NDS ................................................................Enable

Context........................................................................Undefined

Tree.............................................................................Undefined

Search root ................................................................. Undefined

Bonjour

Enable Bonjour ...........................................................Enable

Link-Local Host Name.................................................MFP_[NIC Serial Number]

Service Name .............................................................TOSHIBA e-STUDIO520-[serial]

HTTP network service

Enable HTTP Server................................................... Enable

Primary Port Number .................................................. 80

Secondary Port Number .............................................8080

SNMP network service

Enable SNMP .............................................................Enable

Read Community ........................................................public

Enable Authentication Trap.........................................Enable

Enable Alerts Trap ......................................................Enable

IP Trap Address1 ........................................................0.0.0.0

IP Trap Community .....................................................public

Default Setting List 37

5 APPENDIX

Default settings for print service

Raw TCP print

Enable Raw TCP ........................................................Enable

Port Number ............................................................... 9100

LPD print

Enable LPD ................................................................Enable

Port Number ............................................................... 515

Banners ......................................................................OFF

IPP print

Enable IPP .................................................................Enable

Enable Port80 .............................................................Enable

Port Number ............................................................... 631

URL ............................................................................ http://<IP address>:631/Print

NetWare print

Login Name ................................................................ MFP_[NIC Serial Number]

Password ...................................................................Undefined

Print Queue Scan Rate ..............................................5 seconds

38 Default Setting List

Troubleshooting at Network Printing Setups

This section describes troubleshooting when you are setting up network printing. Network print­ing is enabled when the Network Printer Kit is installed.
The items in the table below are described in this section, and are transcribed from other manu­als (in PDF files) of this equipment.

Item Transcribed from

Network setting checklists
 P.39 “Network setting checklists”

Equipment detection and printing check
 P.43 “Equipment detection and printing
check”

Printer driver installation error messages
 P.49 “Printer driver installation error mes­sages”

For troubleshooting when the setups have been completed, see the following page:
 P.51 “Troubleshooting”

Network setting checklists

When a computer cannot print data to this equipment through a network, check if the settings
are correctly made according to the Network Administration Guide for Printing Functions by
referring to the checklists shown below. The checklist covers major printing setting items
explained in the Network Administration Guide for Printing Functions.

Raw TCP or LPR printing in a Windows operating system environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

2 Is the Raw TCP Printing

correctly set?

3 Is the LPR/LPD Printing cor-

rectly set?

4 Were the proper printer driv-

ers installed?

5 Is the Raw TCP or LPR port

configured with correct IP
address?

6 Can you print to this equip-

ment?

Next Step



Next Step



Next Step



Next Step



Next Step



End 

Network Administration Guide for Printing Functions

Network Administration Guide for Printing Functions

Printing Guide

Set up the IP address correctly.



Set up the Raw TCP print service



correctly.

Set up the LPD print service cor-



rectly.

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure the proper port.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

Troubleshooting at Network Printing Setups 39

5 APPENDIX

IPP printing in a Windows operating system environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

2 Is the HTTP Server on this

equipment enabled?

3 Is the IPP Printing correctly

set?

4 Were the proper printer driv-

ers installed?

5 Is the IPP port configured

with correct URL?

6 Can you print to this equip-

ment?

Next Step



Next Step



Next Step



Next Step



Next Step



End 

Set up the IP address correctly.



Enable the HTTP server in the



HTTP Network Service.

Set up the IPP print service cor-



rectly.

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure proper port.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

Printing via print server in a Windows operating system environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

2 Is the Raw TCP Printing

correctly set?

Next Step



Next Step



Set up the IP address correctly.



Set up the Raw TCP print service



correctly.

3 Is the LPR/LPD Printing cor-

rectly set?

4 Were the proper printer driv-

ers installed?

5 Is the Raw TCP or LPR port

configured with correct IP
address?

6 Is the Windows print server

correctly set?

7 Can you print to this equip-

ment?

Next Step



Next Step



Next Step



Next Step



End 

Set up the LPD print service cor-



rectly.

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure the proper port.

Set up the Windows print server



correctly.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

40 Troubleshooting at Network Printing Setups

Novell printing in a NetWare environment:

No Check... Yes No For Instruction, Go To...

1 Are the IPX/SPX protocol

enabled? Is the correct
frame type selected?

2 If applicable, did you suc-

cessfully set up queue­based printing?

3 Did you configure this

equipment for NetWare con­nection?

4 Did you configure this

equipment for Novell print
service?

5 Were the proper printer driv-

ers installed?

6 Is the IPP port configured

with correct URL?

7 Can you see this equipment

in Windows Network Neigh­borhood?

8 Can you print to this equip-

ment?

Next Step



Next Step



Next Step



Next Step



Next Step



Next Step



Next Step



End 

Set up the IPX/SPX correctly.



Set up the NetWare server prop-



erly.

Set up the NetWare network set-



tings correctly.

Set up the Novell print service



correctly.

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure the proper port.

Check that the SMB protocol is



enabled in client computers.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

AppleTalk printing in a Macintosh environment:

No Check... Yes No For Instruction, Go To...

1 Is AppleTalk enabled on this

equipment?

2 Are the IP Address proper-

ties correctly set?

3 Is this equipment available

in the Chooser when you
click the LaserWriter 8
printer icon?

4 Can you access any other

network device from the
Macintosh computer?

5 Can another Macintosh

computer on the network
print to this equipment? If
so, compare the settings to
determine which need to be
changed to support printing
from this machine.

Next Step



Next Step



Next Step



Next Step



End 

Enable the AppleTalk.



Set up the IP address correctly.



Make sure the AppleTalk zone is
supported by the Macintosh cli-



ent.

Refer to your Macintosh network-



ing documentation or contact
Macintosh technical support.

Refer to your Macintosh network­ing documentation or contact
Macintosh technical support.

Troubleshooting at Network Printing Setups 41

5 APPENDIX

LPR printing in a Macintosh environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

2 Is the LPR/LPD Printing cor-

rectly set?

3 Were the proper printer driv-

ers installed?

4 Is the LPR port configured

with correct IP address?

5 Can you print to this equip-

ment?

Next Step



Next Step



Next Step



Next Step



End 

Set up the IP address correctly.



Set up the LPD print service cor-



rectly.

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure the proper port.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

IPP printing in a Unix environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

2 Is the HTTP Server on this

equipment enabled?

3 Is the IPP Printing correctly

set?

Next Step



Next Step



Next Step



Set up the IP address correctly.



Enable the HTTP server in the



HTTP Network Service.

Set up the IPP print service cor-



rectly.

4 Were the proper printer driv-

ers installed?

5 Is the IPP port configured

with correct URL?

6 Can you print to this equip-

ment?

Next Step



Next Step



End 

See the Printing Guide to install



proper printer drivers.

See the Printing Guide to config-



ure proper port.

Refer to the following section to
troubleshoot the condition.
 P.48 “Cannot print data to this
equipment”

42 Troubleshooting at Network Printing Setups

Equipment detection and printing check

When a computer cannot detect this equipment through a network or when network printing is
disabled, see the following items to solve the problem:

If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized
dealer for further assistance.

Cannot see this equipment

Problem description

After configuring this equipment, you cannot detect it over the network. This could be the result
of configuration conflicts within this equipment, but is more likely to be caused by network con­figuration errors.
The checklist below helps you identify the cause of the error and search for more information
about resolving it.

No Check... Yes No For Instruction, Go To...

1 Did a startup page print out?

If not, wait until the commu­nication comes online.
Examine the protocol set­tings that print out on the
startup page. Are they cor­rect?

2 Print out a configuration

page. Make sure there are
not any discrepancies or
inconsistencies between the
current network settings
and your network environ­ment. Change the network
settings, if necessary. Use
the Find Computer utility
from your Windows com­puter to locate this equip­ment by its device name.
Can you find this equip­ment?

3 Can you locate other com-

puters that are in the same
network as this equipment?

4 Check link LED activity on

the hub and/or NIC of this
equipment and the client
machine. Do the hardware
components appear to be
functioning properly?

Next Step



Next Step



Next Step



Next Step



Set up the proper protocols.



Set up the proper protocol if
required.
Once you find this equipment,
configure the port that it is
mapped correctly to the device.



Check the network settings on the
client computer to make sure they



are compatible with the network
settings on this equipment.

Contact your TOSHIBA service
representative.



Troubleshooting at Network Printing Setups 43

5 APPENDIX

No Check... Yes No For Instruction, Go To...

5 Make sure that the device

name for this equipment is
unique and verify that the
WINS and/or DNS server
database are not causing
potential naming conflicts
with the network settings on
this equipment. If neces­sary, change the network
settings on this equipment.
After the communication
comes back online, can you
see this equipment in the
network?

6 If the network environment

is using complex subnet or
supernet structures, is the
IP address used by this
equipment within the net­work structures range of
valid addresses?

Next Step



End 

Set up the NetBIOS name of the
device correctly.



Please contact your local network
support specialist for further
assistance.

Cannot discover this equipment

Problem description

This equipment is discovered automatically using SNMP.
When Address Book Viewer cannot automatically discover this equipment over the network, the
most likely cause is the limitations of the protocols on the supporting computers. In some cases,
you need to add or update network components.
The following checklist helps you identify the source of the error ad directs you to where you can
find more information about solving it.

No Check... Yes No For Instruction, Go To...

1 Is the SNMP enabled on

this equipment?
Is “public” is specify for the
Read Community?
Is “private” is specify for the
Read Write Community?

2 Confirm that the protocol

suite installed on the client
computer has been updated
with the latest software for
the given operating system.
If your network only sup­ports the IPX/SPX protocol,
make sure that the most
current version of Novell Cli­ent software is installed.

Next Step



Next Step



44 Troubleshooting at Network Printing Setups

Enable the SNMP (MIB) and con­firm the Read Community and
Read Write Community setting.



See the vendor’s Web site for
information about product
updates and technical supports.



No Check... Yes No For Instruction, Go To...

3 Print a NIC Configuration

page from this equipment.
Does this equipment sup­port the same protocol as
the network?

4 Change the protocol set-

tings from TopAccess, if
necessary, and reboot the
equipment for the changes
to take effect. Repeat step

2. Was the device discov­ered?

5 Check the NIC Configura-

tion page. Are the IP
Address and subnet mask
settings correct?

6 Check the router to make

sure it is not filtering out this
equipment packets. Is the
router processing equip­ment packets correctly?

7 Can another computer

within the same network
segment discover this
equipment?

8 Check the NIC Configura-

tion page. Is the Unit Serial
Number part of the device
name?

9 Check link activities on the

port being used by this
equipment and the integrity
of the network cable, hub,
or switch that connects this
equipment to the network.
Replace any network com­ponents that you can tell or
suspect are faulty.

Next Step



Next Step



Next Step



Next Step



Next Step



Next Step



End 

Configure the proper protocol.





Set up the TCP/IP settings cor­rectly.



Adjust the router settings.



Refer to the following section to
troubleshoot the condition.



 P.39 “Network setting check-

lists”

Contact your service representa­tive.



Troubleshooting at Network Printing Setups 45

5 APPENDIX

Cannot ping this equipment

Problem description

You can check if this equipment is correctly connected to a network by executing a ping com­mand from a computer.
If this equipment does not respond when you ping it, there is a problem either with the network
configuration or with device operation.
The following checklist helps you identify the source of the error and directs you where you can
find more information about solving it.

No Check... Yes No For Instruction, Go To...

1 Confirm that the TCP/IP

protocol suite is installed on
the client computer.

2 Look at the NIC configura-

tion page and confirm the
TCP/IP settings are correct.
Is the IP Address entered
and valid? Are the Gateway
and Subnet settings cor­rect?

3 Reboot this equipment.

Check the NIC Configura­tion page that prints out. Are
the TCP/IP settings correct?

4 Try to ping this equipment

again. Did this equipment
respond to the ping?

5 Can you ping this equip-

ment from any other com­puter within the same
network? If not, this equip­ment might have an IP
Address that is out of range
or invalid.

6 Can you ping to another

computer within the same
network?

Next Step



Next Step



Next Step



Next Step



Next Step



Next Step



The networking section of your



operating system documentation.

Enter the correct TCP/IP settings.



The settings are not binding, con­tact your service representative.





Contact your local network spe­cialist for a valid IP address for
this equipment.



Check the computer’s protocol
settings to make sure the gate-



way and subnet settings are cor­rect.

7 If you have customized the

device name, you can
check if the NIC is func­tional by restoring the
default settings. When this
equipment automatically
reboots and a NIC Configu­ration page prints, does the
device name include the
NIC’s Unit Serial Number?

Next Step



46 Troubleshooting at Network Printing Setups

The NIC is faulty or improperly
installed. Contact your service
representative.



No Check... Yes No For Instruction, Go To...

8 Check link activities on the

port being used by the
equipment and also the
integrity of the network
cable, Hub, or Switch that is
connecting the equipment
to the network. Replace any
network components that
you suspect are faulty. Can
you ping this equipment
now?

End 

Contact your service representa­tive.

Cannot print from client computer

Problem description

After following the instructions in this guide to install and configure your hardware, network, and
client software, you are still unable to print from a client computer to this equipment. This prob­lem can arise as the result of a hardware malfunction, a network communication or configuration
problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to information
solving the issue.

No Check... Yes No For Instruction, Go To...

1 Is the copier functioning

normally? Do copy jobs out­put properly?

Next Step



Check the device status dis-



played in the Device tab page of
TopAccess.

2 Check the Device page of

TopAccess. Are the options
specified for the job sup­ported by the hardware con­figuration? If not, delete the
job, install the required com­ponents, and try again.

3 Can you print jobs from

other client computers?

4 At this point, the problem you have identified is most likely related to a client-side error.

Refer to the Printing Guide to troubleshoot the error condition.

Next Step



Next Step



Contact your service representa­tive.



Refer to the following section to
troubleshoot the condition.



 P.48 “Cannot print data to this

equipment”

Troubleshooting at Network Printing Setups 47

5 APPENDIX

Cannot print data to this equipment

Problem description

When you are unable to print to this equipment, network printing services have not been set up
correctly, or this equipment has not been properly configured to operate in your network environ­ment. The following checklist will help you identify the source of the error and direct you to infor­mation solving the issue.

No Check... Yes No For Instruction, Go To...

1 Have you set the protocol

settings so they are compat­ible with your network and
client protocol settings?
If data sent from a specific
computer through a network
to this equipment are suc­cessfully printed, this could
be a network configuration
error, not a hardware mal­function or the incorrect
connection of this equip­ment.

2 Have you set up the appro-

priate type(s) of print ser­vices should be supported?

3 If you are using Novell print

services, did you set up the
Novell side of network print­ing, such as creating print
servers and attaching the
print queue?

4 If you set up Novell print

services, can you see the
print job using PCONSOLE
or NWAdmin?

5 Have you checked the gate-

way and subnet settings to
make sure this equipment is
part of the same network
Gateway as the client from
which you are trying to
print?

Next Step



Next Step



Next Step



Next Step



Next Step



Set up the proper protocol.



Check the settings required for



your printing environment.

Set up the NetWare server.



Refer to your Novell PCONSOLE
or NWAdmin user documentation



for help with using these utilities.

Set up the TCP/IP correctly.



6 Are other services and com-

munications performed over
the network behaving in the
normal and expected man­ner?

End 

48 Troubleshooting at Network Printing Setups

Refer to your network documen­tation or use a network diagnostic
utility to research a network prob­lem.

Printer driver installation error messages

Setup Needs to Copy Windows NT Files

Problem description

The wrong port type was selected from the Printer Ports dialog.

Corrective action

1. Click Cancel until the Add Printer Wizard terminates.

2. Double-click Add Printer from the Printers folder but, when prompted to select a port, choose
Local Port.

Client Software CD Now Required

Problem description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, he
selected the printer name from the Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Double-click Add Printer from the Printers folder but, when prompted to locate the driver,
click Have Disk.

3. Select Use Existing Driver to add another copy of an existing driver or browse to the subdi­rectory that contains the appropriate *.inf file.

File *.DRV on Client CD Count Not Be Found

Problem description

When adding a new printer driver, the user did not choose the Have Disk option but selected the
printer name from the Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Double-click Add Printer from the Printers folder, but when prompted to locate the driver,
click Have Disk.

3. Browse to the subdirectory that contains the appropriate *.inf file.

Location Does Not Contain Information About Your Hardware

Problem description

The path to the *.inf file selected during driver installation is too far away. In other words, there
are too many characters in the directory path.

Corrective action

Copy the directory containing the *.inf file to the local drive and resume installation.

Troubleshooting at Network Printing Setups 49

5 APPENDIX

This Port is Currently in Use

Problem description

The driver was either open, printing a job, or is in use by another printer or application, when you
attempted to delete it.

Corrective action

Make sure all print jobs have completed before deleting a port. If there are still problems, exit all
applications and try again. Check each driver to see if another driver is using the same port. If
so, first change the driver’s port setting and delete the port.

Problem with the Current Printer Setup

Problem description

The driver was not set up properly, possibly because the installation procedure did not complete.

Corrective action

Delete the driver and reinstall it from the distribution CD-ROM.

50 Troubleshooting at Network Printing Setups

Troubleshooting

This section describes troubleshooting when you have completed the setups of network printing,
as shown in the table below. (The items in this table are transcribed from other manuals (in PDF
files) of this equipment.)

For troubleshooting at the time of the setups, see the following page:
 P.39 “Troubleshooting at Network Printing Setups”

Item Transcribed from

Errors in hardware

 General errors
 Error messages on the TopAccess screen

When printing cannot be performed

 Errors on client computers in Windows platform
 Errors on client computers in Macintosh platform

Printer driver errors Printing Guide

TopAccess error messages Setup Guide for Printing Functions

Errors in hardware

Conceivable errors in hardware are as follows:

 Malfunctions of system boards, cables or connectors, or their incorrect installation
 Malfunctions of the standard or optional units of this equipment, or their false operation
 Damage in system software or firmware in this equipment, or their deterioration

If you assume the error comes from incorrect copying, see the Operator’s Manual for Copying
Functions to solve it.

-

Printing Guide

Troubleshooting 51

5 APPENDIX

General errors

Cannot print the start page

Details

When a start page cannot be printed after the power-ON of this equipment even though start
page printing has been enabled, this could be an error in the hardware. Contact our service sta­tion.

Cannot print jobs

Details

This could be an error in the software caused by the property settings of an inappropriate printer
driver. However, it could be an error in the hardware when the job cannot be printed from any of
the computers.
The checklist below helps you identify the cause of the error and search for more information
about solving it.

NO Check... YES NO For Instruction, Go To...

1 Is printing disabled from all the client

computers connected?

2 Is the job monitored using print monitor-

ing utilities, such as PCONSOLE or
Print Manager?

3 Can you analyze the problem by the

error message and solve it?

4 Can you print to this equipment? End ⇒ Contact your service represen-

Next
Step

↓

Next
Step

↓

Next
Step

↓

⇒ Refer to the following section to

troubleshoot the condition:
 P.43 “Equipment detection
and printing check”

⇒ See the following section for

troubleshooting.
 P.43 “Equipment detection
and printing check”

⇒ Refer to the following sections

to troubleshoot the condition:
 P.55 “When printing cannot
be performed”
 P.55 “Printer driver general
errors”
 P.57 “TopAccess error mes­sages”

tative.

52 Troubleshooting

Device status indicators (TopAccess)

You can check if this equipment requires maintenance using the TopAccess utility. In the Device
tab menu, visible checking of the current status of this equipment is enabled with displayed
icons when trouble has occurred in this equipment.

TopAccess Device tab menu:

1

2

1) Device status indicators

The error status of this equipment is displayed with the icon.
See the next page for the types of icons and what each icon displayed indicates.

2) Alerts

An alert message is displayed. Errors are displayed in red and warnings are displayed in yel­low. See the following page for the messages to be displayed:

 P.57 “TopAccess error messages”

 Printer Error

The above printer error icon indicates:

- You need to remove paper from the receiving tray.

 Cover Open

The Cover Open error icon indicates that you need to close the cover.

Troubleshooting 53

5 APPENDIX

 Drawer Open

 To n e r E m pt y

 Paper Empty

The Drawer Open error icon indicates that one of the drawers is opened. You must close the
opened drawer to resume printing or copying.

The Toner Empty icon indicates the empty status of the toner cartridge. For information on
how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s Man-
ual for Copying Functions.

The Out of Paper error icon indicates the empty status of the drawer. This status does not
immediately stop a print job or a copy job. If the automatic paper selection (APS) function is
enabled, the print or copy job may continue by selecting paper of the same size in the other
drawer. For information on how to resolve the error condition, see “When Message Lamp is
Lit/Blinking” in the Operator’s Manual for Copying Functions.
When paper has run out, you can cancel a print job in process from the control panel of this
equipment. See the following page for how to cancel a print job:

Setup Guide for Printing Functions

Chapter 3 "CANCELING PRINT JOBS AND PRINTING FONT LISTS (EQUIPMENT)"

"To Cancel Print Jobs"

 Paper Jam

The Paper Jam icon indicates that you must remove jammed paper from the equipment. For
information on how to resolve the error condition, see “Paper Jams” in the Operator’s Man-
ual for Copying Functions.

 Service calls

The Service Call error icon indicates that you must call for service. Contact your service
technician.

54 Troubleshooting

When printing cannot be performed

This problem can arise as the result of a hardware malfunction, a network communication or
configuration problem. Before troubleshooting the client error, ask your administrator to trouble­shoot the hardware or network errors.

The following checklist helps you identify the source of the error and directs to you where you
can find more information about resolving it.

Client error for Windows platform

No Check... Yes No

1 Did you mapped to the correct

network port?

Client error for Macintosh platform

No Check... Yes No

1 Is this equipment you created

selected in the Chooser? End 

Printer driver general errors

Driver Mapped to Wrong Port

Problem description

If the printer driver on a client workstation points to the wrong network port, jobs do not appear in
the current jobs queue or print out.

Corrective action

1. Open the Printers folder from the Control Panel.

2. Right-click the printer driver icon.

3. Select Properties from the shortcut menu.

4. Depending on the operating system, select the following tab:

- In Windows 98/Me — Select Details. Browse to select the printer or Novell queue.

- In Windows NT 4.0/2000/XP/Server 2003 — Select Ports. Add a new port and map it to
the printer.

5. Make sure that the path to the printer and the device name are correct.
\\<device name>\print

- Where <device name> is the same as the device name set from the Control Panel.

6. Click the General Tab and click Print Test Page to confirm that the settings are correct.

End 

For Instruction, Go
To...

 P.55 “Driver Mapped to
Wrong Port”

For Instruction, Go
To...

Refer to “Installing the
printer on Mac OS 8.6/9.x”
in the Printing Guide.

Troubleshooting 55

5 APPENDIX

Command Line Options Not Processed

Problem description

All print options are sent to this equipment at the start of the print job. If the print file already con­tains print commands, they override the command line options you set. For example, if the print
file specifies the Letter media, and you specify the A4 media option with the lp command, the
document is output on letter size paper (provided, of course, that all copier-related restrictions
have been met).

Corrective action

Change the properties in the document you want to print and recreate the print file. Submit the
print job using the LP command without setting additional parameters.

Retrieval of Printer Configuration Failed

Problem description

When accessing the printer properties, the system displayed “Retrieval of printer configuration
failed”.

Corrective action

If the printer driver cannot communicate with this equipment — Verify that the system is running.
If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this
equipment. If that fails, check the printer driver port assignment to make sure it is correct.

Cannot Print a Job as Expected Using PS Printer Driver

Problem description

When printing with the PS3 printer driver from the application that creates the PostScript code
for printing such as Adobe Acrobat, the following print options may not work correctly.

 Manual Scale
 Print Paper Size
 Paper Type
 User Front Cover
 User Back Cover
 Booklet
 Multiple Pages per Sheet
 All options in the Effect tab
 All options in the Image Quality tab

Corrective action

Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu­ment.

56 Troubleshooting

Cannot Change Settings on Fonts Tab and Configuration Tab

Problem description

The Fonts Tab and Configuration tab are grayed out and they cannot be modified.

Corrective action

Users who do not have the privilege to change the printer driver setting cannot change the
options in the Fonts Tab and Configuration tab. Please log in with Administrator or Power User.

TopAccess error messages

The error message will be displayed in “Alerts” field on the Device tab page of TopAccess.

TopAccess Message Corrective Action

Front Cover Open - Please Close Cover. Close the Front Cover.

Paper Feeding Cover Open - Please Close
Cover.

Transfer/Transport unit Open - Please Close
Cover.

Drawer Open - Please Close Cover. Close the drawer.

Automatic Duplexer Unit Cover Open ­Please Close Cover.

Paper Jam in Auto Duplexer Unit - Please
Clear Paper Path

Paper Jam in Printer - Please Clear Paper
Path

Paper Ejection Jam - Please Clear Paper
Path

Black Toner Empty - Please Refill. Replace the black toner. Refer to the Opera-

Close the Paper Feeding Cover.

Close the Transfer/Transport unit.

Close the Automatic Duplexer Unit Cover.

Remove jammed paper.

Remove jammed paper.

Remove jammed paper.

tor’s Manual for Copying Functions for
instruction.

Automatic Document Feeder Error - Please
Contact Service Technician.

Alignment Error in Automatic Document
Feeder - Please Contact Service Technician.

Contact your service representative.

Contact your service representative.

Troubleshooting 57

5 APPENDIX

TopAccess Message Corrective Action

Motor Error in Automatic Document Feeder ­Please Contact Service Technician.

I/F Error in Automatic Document Feeder ­Please Contact Service Technician.

Fatal Error - Please Contact Service Techni­cian.

Main Motor Error - Please Contact Service
Technician.

Printer Output Error - Please Contact Ser­vice Technician.

Printer Input Error - Please Contact Service
Technician.

Contact your service representative.

Contact your service representative.

Contact your service representative.

Contact your service representative.

Contact your service representative.

Contact your service representative.

58 Troubleshooting

INDEX

D

Disclaimer notice .......................................... 2

G

General Errors ............................................ 55

INDEX 59

60 INDEX

DP-1650/2040

OME06003900

MULTIFUNCTIONAL DIGITAL SYSTEMS
Quick Start Guide for Printing Functions

2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN

©2006 TOSHIBA TEC CORPORATION All rights reserved

R060120B0300-TTEC

VerB 2006-03