Tork Matic H1 Service And Parts Manual
Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
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Essity Internal
Tork Elevation H1 Matic Towel Dispenser:
H1 Matic System
5510202 White; 5510282 Black
Dispenser Dimensions HxWxD Inches (cm):
14.65 x 13.26 x 7.99 (37.2 x 33.7 x 20.3)
H1 Roll Towel Product Options:
Roll Towel Product Options:
290094 - Tork Premium Extra Soft, White
290096 – Tork Premium Soft, White
290095 - Tork Advanced Soft, White
290092A - Tork Advanced, White
290089 - Tork Advanced, White
290088 - Tork Universal, Natural
290087 - Tork Advanced, White
Dispenser Parts Part Description Replacement SKU
Hub Holder/Left Arm
225531P
Pin Holder/Right Arm
225530P
Brake Arm
H1 Elevation Matic Cassette
(White)
2255111
H1 Elevation Matic Cassette
(Black)
2255121
Cassette Cover (opens to clear
paper jam)
Metal Key for Tork Dispensers
200260 KEY
H1 Elevation Cover (White)
225518A
H1 Elevation Cover (Black)
225519A
Elevation Lock (White)
205502
Elevation Lock (Black)
205503
Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
2
of
16
Essity Internal
Cassette Parts Parts Description Replacement SKU
Large Elastic Ring 116mm
225515
Small Spring for Paper Brake
Arm
203025
Large Spring (RED) for Cutting
Cylinder
203024E
Tork Elevation H1 Matic Metal
Pinion Gear with bearing
225513
Small Elastic Ring 85mm
203043
Protection Roll (White 205513
Protection Roll (Black) 205514
Push Bar (for loading and
emergency feed)
Part Description with Replacement Instructions
Parts with replacement SKU numbers listed are available for order as of the revision date on the
manual. Contact an Essity Sales Rep or the Essity Quality Coordinator to order these parts.
Replacing the Elevation Lock: 205502 (White); 205503 (Black)
1 2 3 4
1. Use a small slot-head screwdriver to press the snap fit towards the lock housing. Push the lock
downwards at the same time.
2. Repeat the procedure on the other side of the lock.
3. Remove the old lock by pulling it through the hole in the cover.
4. Insert the new lock. Push until a click sound is heard.
Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
3
of
16
Essity Internal
Replacing Spring for Paper Brake Arm: 203025
Replacing the H1 Matic Cassette: 2255111 (White); 2255121 (Black)
Replacement
cassette goes over
and slides into two
console hooks
1 2 3
1. Remove two Phillips head screws holding the cassette to the console.
2. Use a slot head screwdriver to release the cassette snap fit from the dispenser console. Push
the cassette upwards and take it out from the dispenser.
3. Place the new cassette in the dispenser. Make sure that the cassette goes from top and is
placed over hooks in back of console.
4. Re-attach cassette to back of console using two Phillips head screws.
Opening H1 Matic Cassette Cover
1 2 3
1. Locate indents on either side of cassette and pull cover open.
2. Using Phillips head screwdriver, remove 4 screws holding cassette cover (2 on each side).
3. Cassette is now open to allow replacement of protection roll, small brake arm spring and large
cylinder spring.
Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
4
of
16
Essity Internal
1 2, 3
1. Use needle-nose pliers to remove the front part of the spring from the fitting hole.
2. Remove the rear part of the spring from the plastic pin.
3. To attach the new spring, first insert the rear part on the plastic pin, then insert the front part
of the spring into the fitting hole.
Replacing Spring for Cylinder: 203024E
Note: Be sure to order correct part. Spring is color-coded. Red spring is for Tork Elevation. Blue Spring
is for Box 2000.
203024 Blue (Box 2000) 203024E Red (Elevation)
1 2, 3
1. Use needle-nose pliers to remove the front hook of the spring from the crank arm.
2. Unhook the spring from the cassette.
3. To mount the new spring, first insert the rear part and then place the front hook on the crank
arm.
Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
5
of
16
Essity Internal
Replacing the plastic pinion gear & bearing
(P/N 225513) with a metal pinion gear & bearing:
FIRST: Lift up on bottom right
corner of cassette and hold up to get
at & remove lower screw.
Remove upper
screw second.
Overload
catch
Drum
shaft.
Gear
Pull cassette cover
back to expose gear
and overload catch.
(Gear & overload catch removed.)
Install the metal gear fully onto
drum shaft, and then replace
the overload catch.
Line holes on cover up with cassette and replace
screws. Actuate push bar to ensure all parts are
working properly
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