Tork Elevation H2 Xpress Service And Parts Manual

Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

Tork Elevation H2 Xpress Interfold Towel
Dispenser (360 capacity):

H2 Xpress System: 552020 (white)
H2 Xpress System: 552028 (black)

Dispenser Dimensions HxWxD Inches (cm):

17.5 x 11.9 x 4.0 (44.4x 30.2 x 10.1 cm)

H2 Xpress Towel Product Options:

Parts

Part Description with Replacement Instructions

Parts with SKUs listed are available for order as of the revision date on the manual. Contact an SCA
Sales Representative or the SCA Tissue Quality Coordinator to order these parts.

If no SKU is listed, the availability of the part is unknown. Please contact the SCA Tissue Quality
Coordinator for more information (see Contacting SCA section).

100297 (Tork Premium, 4 Panel)
101290 (Tork Advanced, 4 Panel)
101291 (Tork Advanced, 3 Panel)

Part Description Replacement SKU

H2 ELEV HOOD (White) 225520A
H2 ELEV HOOD (Black) 225521A
ELEVATION LOCK
(White)
ELEVATION LOCK
(Black)
200260 KEY FOR ALL
TORK DISPENSERS

205502

205503

200260 KEY

Replacement SKU Description & Replacement Instructions

225520A
225521A

205502
205503

200260 KEY SCA 200260 KEY FOR ALL TORK DISPENSERS

H2 ELEVATION HOOD (White or Black)
The hood for the 552020 or 552028 can be removed without any tools. Open the
cover. Start at the bottom hinge. Push hinge pivot on cover up to disengage from
back. Once bottom hinge is free, top hinge can then be pushed over rib and cover
can be removed.
ELEVATION LOCK (White or Black)
The lock can be replaced by pressing the plastic tabs on each side to free the lock
from the opening. A new lock can be snapped in place.

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

Mounting and Filling Instructions

Installation instruction sheet and mounting template are provided inside each carton.

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

Preventive Maintenance

The dispenser should be cleaned any time there is heavy paper dust build-up inside the dispenser. If
paper dust is not a problem, approximately every year is a good frequency for cleanings. The following is
the recommended procedure to cleaning:

1) Open the dispenser and remove the remaining towels.

2) Clean out any paper dust. This can be done is several ways, such as, vacuuming, blowing out with a
can of compressed air (wear safety glasses), wiping out with a damp cloth, etc.

3) Clean the cover with a general all-purpose cleaner that is safe for plastics.

Troubleshooting

Problem: Any paper-related problem.

Take note of the date code on the outside of the case of paper product on inside on the TorkSelect label.
Then contact the SCA Tissue Quality Coordinator and explain the problem.

Problem: Any other problem not stated above.

• Contact the SCA Tissue Quality Coordinator.

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

Contacting SCA

To contact the SCA Tissue Quality Coordinator, dial 1-866-722-6659 and press 6. If asked for the date
code on the dispenser, see instructions below.

Product Date Code Location: The assembly date code for the product can be found on the TorkSelect
label affixed to the inside back of the dispenser.

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

552020 552028 - Tork Elevation H2 Xpress Interfold Hand Towel Dispenser

Mounting Hole Dimensions (mm)

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

Recommended Mounting Height (standard access)

Bottom of towel dispenser to be located 47.25” (120cm) above finished floor.

Recommended Mounting Height (ADAAG Guideline)

4.22.7 Controls and Dispensers. If controls, dispensers, receptacles, or other equipment are provided,

then at least one of each shall be on an accessible route and shall comply with 4.27.

4.27.3* Height. The highest operable part of controls, dispensers, receptacles, and other operable
equipment shall be placed within at least one of the reach ranges specified in 4.2.5 and 4.2.6.

4.2.5* Forward Reach. If the clear floor space only allows forward approach to an object, the maximum
high forward reach allowed shall be 48 in (1220 mm) (see Fig. 5(a) )

Figure 5a

High Forward Reach Limit

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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028 Revision Date: 4-10-12

4.2.6* Side Reach. If the clear floor space allows parallel approach by a person in a wheelchair, the
maximum high side reach allowed shall be 54 in (1370 mm) and the low side reach shall be no less than
9 in (230 mm) above the floor (Fig. 6(a) and (b)).

Figure 6(a) Figure 6(b)

Clear Floor Space - Parallel Approach High and Low - Side Reach Limits

Under 4.4.1, the Elevation H2 Xpress dispenser can be located on any wall surface because it protrudes

4” or less. It will comply with ADAAG regulations as long as it is mounted at the appropriate height for the
approach specified above.

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