TomTom VIO User manual
TomTom VIO
User Manual
Contents
Welcome to navigation with TomTom 5
Get going 6
Starting your TomTom VIO ....................................................................................... 6
Connecting and pairing your VIO device ....................................................................... 7
Reconnecting your VIO device ................................................................................... 7
Connecting your VIO device to a different phone............................................................ 7
Language ............................................................................................................ 8
Sending information to TomTom ................................................................................ 8
About TomTom services .......................................................................................... 8
Updating your VIO ................................................................................................. 8
Downloading a map ................................................................................................ 8
Location services................................................................................................... 9
Mounting your VIO device ........................................................................................ 9
Charging your device ............................................................................................ 10
Closing or running in the background ........................................................................ 10
Resetting your VIO device ...................................................................................... 10
Getting help ...................................................................................................... 10
Using a headset .................................................................................................. 10
Incoming calls .................................................................................................... 11
What's on the screen 12
The VIO app map view .......................................................................................... 12
The VIO device screen .......................................................................................... 14
The app main menu ............................................................................................. 15
My TomTom VIO .................................................................................................. 16
The quick menu .................................................................................................. 17
Volume control ................................................................................................... 17
Traffic 18
About TomTom Traffic .......................................................................................... 18
Looking at traffic on the map ................................................................................. 18
Looking at traffic on your route ............................................................................... 19
Traffic incidents ................................................................................................. 20
Advanced Lane Guidance ....................................................................................... 21
Approaching a traffic jam warning ........................................................................... 21
Using Quick Search 22
About search ...................................................................................................... 22
Entering search terms ........................................................................................... 22
Working with search results ................................................................................... 24
About postcodes ................................................................................................. 25
About mapcodes ................................................................................................. 26
List of POI type icons ............................................................................................ 26
Planning a route 30
Planning a route to an address, a POI or a contact using search ........................................ 30
Planning a route to a city centre ............................................................................. 31
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Planning a route using the map ............................................................................... 32
Planning a route using My Places ............................................................................. 33
Selecting a saved location on your VIO device ............................................................. 34
Planning a route to a MyPlaces contact ..................................................................... 35
Planning a route from your contacts app .................................................................... 35
Planning a route using coordinates ........................................................................... 36
Planning a route using a mapcode ............................................................................ 37
Finding an alternative route ................................................................................... 37
Planning a route in advance ................................................................................... 38
Finding a petrol station ......................................................................................... 38
Changing your route 41
The Current Route menu ....................................................................................... 41
Avoiding a blocked road ........................................................................................ 42
Types of route .................................................................................................... 43
Avoiding route features ......................................................................................... 43
Adding a stop to your route from the current route menu ............................................... 43
Adding a stop to your route using the map ................................................................. 44
Skipping the next stop on your route ........................................................................ 44
Deleting a stop from your route ............................................................................... 44
Reordering stops on a route ................................................................................... 44
My Routes 45
About My Routes ................................................................................................. 45
Saving a route .................................................................................................... 45
Navigating using a saved route ................................................................................ 46
Adding a stop to a saved route using the map .............................................................. 47
Deleting a route from My Routes .............................................................................. 47
My Places 48
About My Places .................................................................................................. 48
Setting your home or work location .......................................................................... 48
Changing your home or work location ....................................................................... 49
Your contacts in My Places ..................................................................................... 49
Adding a location from My Places ............................................................................. 50
Add a location to My Places from the map .................................................................. 50
Adding a location to My Places using search ................................................................ 50
Adding a location to My Places by marking ................................................................. 50
Deleting a recent destination from My Places .............................................................. 51
Deleting a location from My Places ........................................................................... 51
Speed Cameras 52
About speed cameras ........................................................................................... 52
Speed camera warnings ......................................................................................... 52
Speed camera types ............................................................................................. 53
Changing the way you are warned ............................................................................ 54
Updating locations for cameras and hazards ............................................................... 54
Danger Zones 55
About danger zones and risk zones ........................................................................... 55
Danger zone and risk zone warnings ......................................................................... 55
Danger zone and risk zone types .............................................................................. 56
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Changing the way you are warned ............................................................................ 56
Updating locations for danger zones and risk zones ....................................................... 57
Settings 58
Appearance ....................................................................................................... 58
Voices .............................................................................................................. 58
Maps ................................................................................................................ 59
Route Planning ................................................................................................... 60
Sounds and Warnings ............................................................................................ 61
Phone Calls ........................................................................................................ 61
Units ................................................................................................................ 62
TomTom Account ................................................................................................ 62
System ............................................................................................................. 62
Getting Help 63
Support ............................................................................................................ 63
Addendum 64
Copyright notices 69
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This User Manual explains all you need to know about your new TomTom VIO. This User manual is
Welcome to navigation with TomTom
applicable for both the iPhone and Android VIO apps, but please be aware that some features may
not be available in your app version.
Your VIO is a device that you mount on your scooter, and an app for your smartphone. You can only
use the device and app together - they won't work separately. You use the app to plan a route, and
the route is shown on the device. Live route and traffic information is streamed from your app to
the device installed on your scooter. You see route instructions on the device, and you hear
turn-by-turn directions through your Bluetooth headset. We recommend using a Bluetooth headset
because wearing headphones while riding or driving is not allowed in all countries.
You can easily find new places and speed up your daily commute. Know who’s calling with your
phone stored in your pocket and personalise your device in any style you want.
The Get going chapter is a great place to start. You'll learn all about installing your device, and
setting up your app, and you'll see a quick introduction to TomTom services. To help you avoid
traffic delays and get to your destination quicker, you can use TomTom services even on the routes
you ride every day.
For information about what you see in the app and on the device, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new VIO!
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Starting your TomTom VIO
VIO
Tap this button on your smartphone to start the VIO app.
Get going
Installing the VIO app
Go to tomtom.com/vioapp on your smartphone and follow the instructions to install the app.
Starting the VIO app
Starting the VIO app for the first time
When you start the VIO app for the first time, you see the following screens:
Make Connection - Connect your phone to your VIO device.
Switch Bluetooth on - You must have Bluetooth on to use your VIO device.
Terms & Conditions - You must agree to the terms and conditions before you can use the app.
Your Information - You are asked if you want to send your information to TomTom. If you
choose not to send your information, you can still plan routes but you cannot use TomTom
services. Select Yes to send your information.
Download a Map - You are asked which map you want to install. Select the map you want to
use. You can download other maps at any time.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. You must download at
least one map before you can use VIO.
Choose Map Colour and Choose Route Colour - Choose the colours that suit your style or
vehicle colour. You can always change the colours later in the Settings menu.
TomTom Account - Log in to your existing TomTom account or create a new account.
Motorways - Choose whether you want to use motorways in your planned routes.
Phone Calls - Your VIO can show you who is calling you. You only see this screen on the VIO app
for iPhone because you must setup a second Bluetooth connection. This step is not required for
Android phones.
The map view.
Switching on the VIO device
Press the button on the back of the VIO device. If your device doesn't start, charge your device.
The VIO app has been started before
If you have already setup your VIO, start the app then switch on the device. The connection
automatically starts. Don't forget to switch on Bluetooth on your phone. If you also switch on
location services, this will speed up locating your position the first time.
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Switching off the VIO device
Press the button quickly to switch off your device for a short time. Press for 3 seconds to put your
device to sleep when you are not using it for a longer time.
Connecting and pairing your VIO device
Before you can use your VIO device and app, you must first connect your device to your phone using
Bluetooth.
To connect your device, do the following:
1. Open the VIO app.
2. Switch on your VIO device.
3. Follow the on-screen instructions to connect and pair your device.
Reconnecting your VIO device
You only have to connect and pair your VIO device to your phone the first time you use it. Next time
you switch on your device, it will automatically connect to your phone.
If your device does not automatically connect, do the following:
1. On your phone, make sure Bluetooth is switched on.
2. Switch on your VIO device.
The scooter appears on the device screen.
Note: If you see a phone symbol on your device, switch your device off then on again. If
you continue to see a phone symbol, you must factory reset your VIO device.
3. Start your VIO app.
4. Tap the VIO device button to open the My TomTom VIO screen.
5. Tap Try to pair again.
Your device should pair with your phone. If your device does not pair, continue with the follow-
ing steps.
6. Select TomTom VIO from the list of devices.
7. Tap the tick on the device screen and Pair on the app.
Your VIO device connects to your phone.
Connecting your VIO device to a different phone
To use your VIO device on a different phone, do the following:
1. Switch off Bluetooth on the phone that is connected to your VIO device.
The phone symbol appears on the device screen.
2. Wait 60 seconds for your VIO device to enter pairing mode.
3. On your second phone, make sure Bluetooth is switched on.
4. Follow the on-screen instructions to connect and pair your device.
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Language
The language used for buttons and menus in the VIO is the same as the language you selected in
your phone settings. If the selected language isn't supported by the VIO then English is used.
If you change the phone language, the voice used for spoken directions and other route instructions
in the VIO might not be compatible with the new language. You will be asked to download a
compatible voice.
Important: A voice can be a large file that can take a long time to download. To prevent high data
charges we advise you to download a voice using a Wi-Fi connection.
Sending information to TomTom
When you first start the app or you have reset the app, you are asked for permission to send your
location to TomTom and to send information about how you use the app. We use your location to
provide TomTom services near you and along your route, and to keep your map up-to-date. We
learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in the Send information settings screen.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the traffic information related to where you are.
Additional information
If you think that your information is not being used for the purpose for which you have provided it
to TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
TomTom services give you real-time information about traffic and speed cameras or danger zones
on your route. To help you avoid traffic delays and get to your destination quicker, you can use
TomTom services even on the routes you drive every day.
When your phone is connected to the Internet, your VIO is always connected to TomTom services you don't have to do anything to activate TomTom services.
Note: Some TomTom services might not be available in your current location.
Important: To use TomTom services you need a continuous data connection. Your mobile operator
may charge you for using a wireless data connection.
Updating your VIO
You can let your VIO app be updated automatically, or you can manually check for an update by
going to the app store.
Remember to download the latest version of this manual from tomtom.com/downloads.
Downloading a map
When you start the VIO you have to download a map. Choose a map from the list of maps shown for
your current location. You can select All Maps to see a list of all the maps that are available.
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Select a map, then select Download to download the map. The map is stored on your phone in the
internal or the external memory, depending on which place has the most space available. The
location that your map is stored cannot be changed. We recommend storing the map on the internal
memory.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started,
you must download the complete map before you can use the VIO.
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep the VIO open while paused or you will lose
the part of the map you have already downloaded. You can use other apps while paused.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
When the download is complete, select OK to start the VIO.
Map updates
If a map update is available, the Map Update screen is shown when you start the VIO. The following
options are shown:
Select Update to download the update.
Select Not Now to be informed about the current map update when you next start the app.
Select Skip Update to continue using the old map. You can choose to download the next map
release when it is available.
Location services
Your VIO first uses locations services on your phone to quickly find your location, then uses your VIO
device to find and track your location. If location services on your phone are off then only your VIO
device is used to find your location and it may need about 30 seconds to show your current location
on the map.
To ensure good satellite reception, use your VIO device outdoors and keep it upright. Large objects
such as tall buildings can sometimes interfere with reception.
In areas where location services will not operate normally, such as tunnels, your location may not
be accurate.
Important: Your VIO cannot give you route instructions until it has received location data.
If your device has no GPS reception, the app uses positioning information from Wi-Fi networks or
mobile phone towers. This information is used for route planning and to determine your approximate location.
Mounting your VIO device
Follow the instructions in the VIO Quick Start Guide to mount your VIO device on your scooter.
Tip: You can download the VIO Quick Start Guide from tomtom.com/downloads.
Be careful where you install your device. The device shouldn't block or interfere with any of the
following:
Your view of the road.
The controls of your scooter.
Your view in your scooter's rear-view mirrors.
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You should be able to reach the device easily without leaning or stretching.
Important: Make sure your device is installed correctly before you start riding.
Charging your device
The battery in your VIO device charges when you connect it to any USB socket, for example a
computer or USB charger. When connected to a power supply, you can see the battery level when
you turn on the device and when you connect and disconnect the USB cable.
Note: Use ONLY the USB cable supplied with your VIO device. Other USB cables may not work.
A low battery symbol is shown on the VIO device when the battery level is low.
On the VIO app, the battery level of your VIO device is shown on the My TomTom VIO screen.
Closing or running in the background
The VIO app continues to run even when it is in the background.
If the app is running in the background and you are riding on a planned route, you continue to see
route instructions on your VIO device. If you are using a headset, you will continue to hear
instructions.
On Android devices, close the VIO app yourself by returning to the map view or guidance view then
pressing your phone's back button. Select Close to close the app.
On iOS devices, press the home button to push the app to the background.
The app will also close automatically 15 minutes after you switch off the VIO device.
If the app is paused in the background for a long time your phone eventually closes the app.
Resetting your VIO device
To reset your VIO device, switch it off then press and hold the On/Off button for more than 20
seconds until the screen says "Resetting".
You will have to pair your device with your phone again after the reset.
Getting help
Select Support in the Main Menu to see different ways you can get help.
For warranty and privacy information, go to tomtom.com/legal.
Using a headset
Use a Bluetooth headset specifically made for a helmet to hear spoken instructions and hear
warning sounds. Any headset that is compatible with your phone can be used. You can also use your
headset for hands-free calling. This makes riding with your VIO as safe as possible.
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Incoming calls
Your VIO device can show you when someone is calling you on your phone. If your contact has an
image in your contacts list then you see the image on the device screen too.
You can talk to the caller using your Bluetooth headset, if your headset supports hands-free calling.
Note: You cannot call a contact from your VIO.
You can switch call notification on and off in Phone Calls in the Settings menu.
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The VIO app map view
What's on the screen
Note: Some features may not be available in your VIO app version.
In the VIO app, the map shows your current location and many other locations such as your My
Places locations and your contacts.
Your location and your saved places are also shown on the VIO device. Your contacts are not shown.
Your current location is shown as soon as your GPS location is found.
You can use the app's map view in the same way as you might look at a traditional paper map. You
can move around the map and zoom in and out using gestures.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the
item to open the menu. To select a location on the map, select and hold the location until the
pop-up menu opens.
If you have not planned a route the map is zoomed out to show the area around your location.
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If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, guidance is shown on your VIO device.
1. Speed cameras/Danger zones on your route. Select a speed camera or danger zone to display
information about that camera.
2. Main Menu button. Select the button to open the Main Menu.
3. The search bar. Tap here to start searching for a destination.
4. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A stop on your route.
A location saved in My Places.
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A contact from your contacts app. Select Show contacts on map in Appearance in
the Settings Menu to see your contacts on the map.
Note: To show a contact on the map, the contact must have a full address.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of
actions you can take.
5. VIO device button. Tap the button to open the My TomTom VIO screen.
6. Route bar. The route bar is shown when you have planned a route, and it shows the following
information:
Your estimated time of arrival.
The remaining distance to your destination, or the time left to your destination. You can
also choose to switch automatically between distance and time.
The total delay on your route due to traffic incidents.
7. Current location. This symbol shows your current location. Select it to mark your current
location or to avoid a blocked road.
When you are driving, the symbol rotates to show you your current driving direction, with north
being up.
8. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
9. Traffic information. Select the traffic incident to display information about the traffic delay.
10. Selected location. Zoom in, then press and hold to select a location on the map. Select the
pop-up menu button to show options for the location, or select Ride to plan a route to the
location.
11. Your route, if you have planned a route. Select the route to manage your route or to clear it.
The VIO device screen
The VIO device is installed on your scooter and you use it to guide you along the route to your
destination. The device shows the route you planned on the VIO app, zoomed in to clearly show the
details of the next part of your route.
Your saved locations and recent destinations are also shown in your VIO device. You can easily plan
a route to a saved location or recent destination directly from your device - your phone can stay in
your pocket. Your contacts are not shown.
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Note: You can't plan a route to a new location on your device. Use the VIO app to plan new
Current Route
Select this button to clear or change your planned route.
routes.
1. Map. When in map view, you can tap the map to zoom in and out.
The same map symbols are shown on the device as on the app map.
2. Arrival panel. Tap the panel to show the device menu. When you have planned a route your
arrival time is shown here.
3. Your route, if you have planned a route.
4. Instruction panel. This panel shows the following information:
The direction of your next turn.
The distance to your next turn.
Tap the panel to change between the following map views:
Guidance view - The map turns so that your direction you are travelling is always at the top.
In this view, the zoo level is automatically adjusted based on the distance to the next turn.
Map view - North always at the top so the current location symbols turns. In this view, you
can tap the map to switch between three zoom levels.
5. Current location. This symbol shows your current location.
The app main menu
The main menu button in the VIO app opens the main menu. Tap the search bar to open search.
The following buttons are available in the Main Menu screen:
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My Places
Select this button to show your saved places.
Recents
Select this button to open the list of your recent destinations. Select a
recent destination to plan a route to that destination.
Your recent destinations are also shown in your VIO device. You can easily
plan a route to a recent destination directly from your device - your phone
can stay in your pocket.
My Routes
Select this button to show your saved routes.
Note: This feature is only available in the VIO app for Android.
Support
Select this button to open the Support screen.
Settings
Select this button to open the Settings Menu.
This button shows that you will hear voice instructions. Select the button
to switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information
and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to
hear.
My TomTom VIO
You can connect to your VIO device and set brightness and sound levels from the app. Select the
following button on the app to open the My TomTom VIO screen:
This button also shows the status of your VIO: connected, not connected or update required.
The following features are available on the screen when your VIO device is connected:
Battery level
The battery level indicator shows the battery level in your VIO device.
Brightness level
Note: This feature is only available in the VIO app for Android.
Slide the brightness control to change the brightness of the device screen.
Voice instructions
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This button shows that you will not hear voice instructions. Select this
button to switch on voice instructions.
Day and night colours
This button shows that the app and device are using day colours. Select
the button to display the map in darker colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the colours are
darker.
Tip: Your app and device automatically switch between day and night
colours depending on the time of day. To switch off this feature, select
Appearance, then Display in the Settings menu and switch off Switch to
night colours when dark.
This button shows that the app and device are using night colours. Select
the button to display the map in brighter colours.
Not connected
When your VIO device is not connected you see a message that says to make sure your device is in
range and switched on. If your device does not connect automatically, tap try to pair again. If your
device still does not connect, you must reconnect your device.
The quick menu
Note: This feature is only available in the VIO app for Android.
To open the quick menu, select the current location symbol.
You can then do any of the following:
Mark a location
Avoid a blocked road
Volume control
The app volume is controlled by the phone volume. Adjust the phone volume so you can clearly hear
the route instructions.
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About TomTom Traffic
Traffic
TomTom Traffic is a TomTom service providing real-time traffic information.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your
destination taking into account the current local traffic conditions and the weather.
Your TomTom VIO regularly receives information about the changing traffic conditions. If traffic
jams, heavy rain, snow or other incidents are found on your current route, your VIO will offer to
replan your route to try and avoid any delays.
If there is a traffic incident on your planned route, your VIO checks to see if a faster route is
available. An alternative route is shown on the map, and the time you save is shown at the top of
the device map. To accept the alternative route, just steer towards the quicker route and your VIO
will select it.
To get TomTom services on your VIO, your phone must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: Some TomTom services might not be available in your current location.
Looking at traffic on the map
Traffic incidents are shown on the VIO app map and on the device map. If several traffic incidents
overlap the highest priority incident is shown, for example a road closure is higher priority than
road works or a closed lane.
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Tip: Select an incident on the app map to see more detailed information.
1. Traffic incident on your route. The length of the coloured tube shows the length of the incident.
2. Traffic incident symbol showing the delay time in minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed
at that location, with red being the slowest. The stripes on the traffic jam are also animated to
show the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
Tip: You see weather symbols on the map if there is bad weather such as heavy rain or snow.
3. The traffic delay in minutes on your planned route.
4. The alternative route to avoid the incident. Ride towards the alternative route to select it. VIO
automatically calculates and shows your new route.
Note: It may not be possible to find an alternative route around the incident if none exists.
5. Traffic incident on your route. The length of the coloured tube shows the length of the incident.
6. When the indicator is red, this is the time delay on your route. When the indicator is green, this
is the time you will save if you take the alternative route.
Looking at traffic on your route
Information about traffic incidents on your route is shown on the VIO app map.
To get more information about an incident, select an incident in the app map. The map opens
zoomed in on the incident and a pop-up opens showing detailed information about the traffic
incident.
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Note: You cannot select an incident on the device map.
Stationary traffic
Queuing traffic
Slow traffic
Unknown accident
Unknown incident
Roadworks
The information shown includes:
The type of traffic incident - general, accident, road works, lane closure or weather such as
heavy rain or snow.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Tap the map or the back button to close the information panel.
Traffic incidents
Traffic incidents and warnings are shown on the VIO app map and on the device. The expected
delay time in minutes is shown in the symbol. If the reason for the jam is known, for example road
works or an accident, then this is also shown in the symbol.
The length the coloured tube along the road on the map shows the length of the incident. The
colour of the incident indicates the speed of traffic relative to the maximum allowed speed at that
location, with red being the slowest. The stripes on the traffic jam are also animated to show the
speed of the traffic, where appropriate (Android only).
Traffic incident symbols:
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Lane closure
Road closure
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
As you approach an exit or junction, the lane you need is shown on the VIO device.
Tip: To close the lane image, tap the device screen.
Approaching a traffic jam warning
A warning is given as you approach a traffic jam. You are warned in several ways:
The VIO device screen shows the traffic jam warning symbol.
You hear a warning sound.
To change the way you are warned, select Sounds & Warnings in the Settings menu.
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