System ............................................................................................................. 66
Support 68
Product certification 69
Finding product certification information for your app ................................................... 69
Addendum 70
Copyright notices 72
4
This Reference Guide explains all you need to know about your new TomTom GO Mobile app for
Welcome to navigation with TomTom
iPhone.
Your GO Mobile app gives you free navigation for a limited distance each month, including Traffic
and Speed Cameras or Danger Zones. If you drive more, just upgrade to Unlimited Navigation to
drive without restriction. Select from a one year or three year subscription, depending on your
driving needs.
The Get going chapter is a great place to start. You'll learn all about starting up and setting up your
app, and you'll see a quick introduction to TomTom services. To help you avoid traffic delays and
get to your destination quicker, you can use TomTom services even on the routes you drive every
day.
For information about what you see in the app, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
5
Starting the app
GO
Tap this button on your device to start the GO Mobile app.
Get going
Starting the app for the first time
When you start the GO Mobile app for the first time, you see the following screens:
Tour - These screens show you the main features of the app.
Enable Location Services - You are asked if the app can use your current location. You must
agree to this so that the app can find your location on the map.
Download a Map - You are asked which map you want to install. Select the map you want to
use. You can download other maps at any time.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. You must download at
least one map before you can use the GO Mobile app.
Your Information - You are asked if you want to send your information to TomTom. If you
choose not to send your information, you can still plan routes but you cannot use TomTom
services. Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings. If the selected language isn't supported by the GO Mobile app then
English is used.
If you change the device language, the voice used for spoken directions and other route instructions
in the GO Mobile app might not be compatible with the new device language. You will be asked to
download a compatible voice.
Important: A voice can be a large file that can take a long time to download. To prevent high data
charges we advise you to download a voice using a Wi-Fi connection.
6
Downloading a map
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Select a map, then select Download to download the map.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. You must download at least one
map before you can use the GO Mobile app.
When the download is complete, select OK to start the GO Mobile app.
Map updates
If a map update is available, the Map Update screen is shown when you start the GO Mobile app.
The following options are shown:
Select Update to download the update.
Select Not Now to be informed about the current map update when you next start the app.
Select Skip Update to continue using the old map. You can choose to download the next map
release when it is available.
Sending information to TomTom
When you first start the GO Mobile app you are asked for permission to send your location and
information about how you use the app to TomTom. We use your location to provide TomTom
services near you and along your route. We learn how you use the app so we can continually
improve it.
You can read more about how we use your information, and choose which information you share, by
going to System in the Settings menu, then selecting Send information then More information.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the information related to where you are. The end date of your unlimited navigation
remains the same, even if you do not send this information to us.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
TomTom services give you real-time information about traffic and speed cameras or danger zones
on your route. To help you avoid traffic delays and get to your destination quicker, you can use
TomTom services even on the routes you drive every day.
When your device is connected to the Internet, the GO Mobile app is always connected to TomTom
services - you don't have to do anything to activate TomTom services.
When you have used all your free navigation, you can still use the map and see TomTom Traffic.
When you start driving, the app blocks the screen so that you can't use it. You must upgrade to
Unlimited Navigation to use navigation again, or wait until the next month to use free navigation.
Note: Some TomTom services might not be available in your current location.
Important: To use TomTom services you need a continuous data connection. Your mobile operator
may charge you for using a wireless data connection.
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Updating your GO Mobile app
Your GO Mobile app can be updated automatically, or you can manually check for an update by
going to the App Store on your device.
Location services
This app needs to know your current location before it can plan routes or give you route instructions. If you have not given the app permission to access your location you need to enable Location
Services. You can find Location Services in your device Settings, in the Privacy menu.
Installing in your car
Only use a suitable mount to hold your device when you are using it in your car.
Be careful where you install your device in your car. The device shouldn't block or interfere with
any of the following:
Your view of the road.
The controls in your car.
Your rear-view mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Running in the background
Your GO Mobile app can run in the background so you can use others apps, for example your phone
app. If you are driving a planned route, you will continue to hear driving instructions, sounds and
warnings.
Select Settings in the Main Menu, then select Run in Background.
Select Run app in the background to allow the app to run in the background.
Important: You will still use your free navigation when you drive with the app running in the
background.
When the app is in the background but inactive, your device will eventually close the app.
Getting help
Select Support in the Main Menu to see different ways you can get help.
For warranty and privacy information, go to tomtom.com/legal.
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About free navigation
Free navigation and Unlimited Navigation
Free navigation in the TomTom GO Mobile app for iPhone lets you use all the navigation features of
the app, including TomTom Traffic and Speed Cameras or Danger Zones, for a fixed amount of free
monthly kilometres or miles. You can even download any map you want. At the start of every
month, your free monthly kilometres or miles are topped-up again to the maximum limit.
Note: You see kilometres or miles depending on what is used in your current location. You can
change between kilometres and miles by selecting Units in the Settings menu.
In the main menu, you can see how much free navigation you have remaining.
You use your free navigation when you are moving, even if you haven't planned a route. If you don't
want to use your free navigation, you must close the app.
When you have used all your free navigation, you can still use the map and see TomTom Traffic.
When you start driving, the app blocks the screen so you that can't use it when driving. You must
upgrade to Unlimited Navigation to use navigation, or wait until the next month to use free
navigation again.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
Unlimited Navigation.
Driving with free navigation
If you are planning a route or driving, you might not have enough free navigation to reach your
destination. Even if you had enough navigation when you planned your route, changing traffic
conditions may cause the GO Mobile app to find a quicker route that is longer than your original
route.
A message is shown on the screen if you don't have enough free navigation to reach your destination.
Upgrade to Unlimited Navigation to make sure you can navigate all the way to your destination.
Important: You will still use your free navigation when you drive with the app running in the
background.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for iPhone
for all of your journeys, every day.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select the Upgrade button.
3. Select the duration of Unlimited Navigation that you want to purchase.
9
4. Create a new MyTomTom account, or log in to your existing MyTomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
For more information on MyTomTom accounts, go to tomtom.com/mytomtom.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device, or you want to install it on a new device, and
you already have an Unlimited Navigation subscription, select MyTomTom Account in the Settings
menu and log in to your MyTomTom account again.
10
The map view
What's on the screen
The map view is shown when you have no planned route. Your actual location is shown as soon as
your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the
item to open the menu. To select a location on the map, select and hold the location until the
pop-up menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. When you start to drive, the
guidance view is shown.
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1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view while you are driving, the small arrow rotates to show you
your current driving direction, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: You can also pinch to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu
button to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A location saved in My Places.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of
actions you can take.
8. Traffic information. Select the traffic incident to display more information.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add
a stop or save changes to your route.
10. Speed cameras on your route. Select a speed camera to display information about that camera.
11. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including
3D buildings in some cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
12
When the navigation app starts after it was closed and you have a route planned, you are shown the
map view with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: You can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some junctions.
4. Route symbols. Symbols are used on your route to show your starting location and your
destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
7. Current location. This symbol shows your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
13
8. Route bar. The route bar is shown when you have planned a route.
The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
Petrol stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Speed Cameras and Danger Zones.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about an incident or a speed camera. If a symbol is shown on
top of another symbol, selecting the symbols zooms in on the route bar
to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Note: The distance ahead shown by the route ba depends on the overall length of your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.
For remaining distances longer than 50 km or 30 miles, only the next 50 km or 30 miles is
shown. The destination icon is not shown.
14
For remaining distances between 10 km or 6 miles and 50 km or 30 miles, the complete distance
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Current route
Select this button to clear or change your planned route.
Report Speed
Camera
Select this button to report a speed camera.
My Places
Select this button to show your saved places.
Parking
Select this button to find car parks.
is shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 10 km or 6 miles the complete distance is shown. The
destination icon moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:
A remaining distance of 50 km or 30 miles on the route bar is split into 34 km or 20 miles at the
top and 16 km or 10 miles at the bottom.
A remaining distance of 10 km or 6 miles on the route bar is split into 6.6 km or 4 miles at the
top and 3.3 km or 2 miles at the bottom.
The route bar is constantly updated as you drive.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
15
Petrol Station
Select this button to find petrol stations.
Upgrade
Select this button when you want to upgrade to Unlimited Navigation.
Support
Select this button to see support options for your app.
Upgrade
Select this button to upgrade to Unlimited Navigation.
Select this button to open the Settings Menu.
Select this button to return to the previous screen.
Select this button to return to the map view or guidance view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the navigation buttons:
16
This button shows that you will hear voice instructions. Select the button
to switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information
and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to
hear.
This button shows that you will not hear voice instructions. Select this
button to switch on voice instructions.
This button shows that the display is using day colours. Select the button
to reduce the brightness of the screen and display the map in darker
colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select
Appearance in the Settings menu and switch off Switch to night colours
when dark.
This button shows that the display is using night colours. Select the button
to increase the brightness of the screen and display the map in brighter
colours.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
Important: The app volume control and the device volume control are linked to each other.
Changing the app volume also changes the device volume, and changing the device volume also
changes the app volume.
Using gestures
You use gestures to control your device.
This Reference Guide explains which gestures to use throughout the guide but here is a complete
list of all the gestures you can use.
17
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling a screen.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the screen.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Selecting a location on the map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom
in or move them together to zoom out.
Example of when to use this: Zooming in and out on the screen.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in a menu, or opening an
item.
Rotating your device
You can use your device in a landscape or a portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in
the landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different
place. For example, the route bar stays on the right, but the arrival information panel is shown in a
bar across the top of the screen.
You can rotate your device at any time.
18
About TomTom Traffic
The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
Petrol stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Speed Cameras and Danger Zones.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about an incident or a speed camera. If a symbol is shown on
top of another symbol, selecting the symbols zooms in on the route bar
to show each symbol separately. You can then select a symbol.
Traffic
TomTom Traffic is a unique TomTom service providing real-time traffic information.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your
destination taking into account the current local traffic conditions.
The GO Mobile app regularly receives information about the changing traffic conditions. If traffic
jams or other incidents are found on your current route, your device will offer to replan your route
to try and avoid any delays.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: Some TomTom services might not be available in your current location.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
19
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap the highest priority
incident is shown - for example, a road closure is higher priority than road works or a closed lane.
Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in
minutes, for example 5 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed
at that location, with red being the slowest. The stripes on the traffic jam are also animated to
show the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
Tip: You see weather symbols on the map if there is bad weather such as heavy rain or snow.
2. Traffic incident on your route but in the opposite direction of travel.
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3. Traffic incidents on roads that are not visible at your current zoom level.
Stationary traffic
Queuing traffic
Slow traffic
Unknown accident
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route.
Note: If your GO Mobile app isn't receiving any traffic information, a symbol showing traffic with
a cross appears underneath the arrival information panel.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
To get more information about an incident, select an incident in the route bar. The map opens
zoomed in on the incident and a pop-up opens showing detailed information about the traffic
incident.
The information shown includes:
The type of traffic incident - general, accident, road works, lane closure or weather such as
heavy rain or snow.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
Traffic incidents and weather warnings are shown in the map view and in the route bar.
Traffic incident symbols:
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Unknown incident
Roadworks
Lane closure
Road closure
Weather symbols:
Wind
Rain
Fog
Snow
Ice
A warning symbol is shown in the route bar.
The route bar zooms in to the start of the traffic jam.
Your distance to the start of the traffic jam is shown in the route bar.
The colour of the road on the route bar changes to orange or red,
depending on the severity of the traffic jam.
The background colour of the route bar background changes to red if
you are driving too fast towards the traffic jam.
You hear a warning sound.
Approaching a traffic jam warning
A warning is given as you approach a traffic jam. You are warned in several ways:
To change the way you are warned, select Sounds & Warnings in the Settings menu.
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