TomTom GO Mobile App Reference Guide
TomTom GO Mobile app
Reference Guide
Contents
Welcome to navigation with TomTom 5
What's new 6
New in this release ................................................................................................ 6
Get going 7
Starting the app .................................................................................................... 7
Language ............................................................................................................ 7
Sending information to TomTom ................................................................................ 7
About TomTom services .......................................................................................... 8
Updating your GO Mobile app ................................................................................... 8
Maps .................................................................................................................. 8
GPS reception ...................................................................................................... 9
Installing in your car .............................................................................................. 9
Closing or running in the background .......................................................................... 9
Getting help ........................................................................................................ 9
Free Navigation and Unlimited Navigation 10
Using your Free Navigation ..................................................................................... 10
Driving with Free Navigation................................................................................... 10
Upgrading to Unlimited Navigation ........................................................................... 10
Existing Unlimited Navigation subscription ................................................................. 11
What's on the screen 12
The map view..................................................................................................... 12
The guidance view ............................................................................................... 13
The route bar ..................................................................................................... 15
Distances and the route bar ............................................................................... 16
The quick menu .................................................................................................. 16
Navigation buttons............................................................................................... 16
Other buttons ..................................................................................................... 18
Volume control ................................................................................................... 19
Using gestures .................................................................................................... 19
Rotating your device ............................................................................................ 20
Traffic 21
About TomTom Traffic .......................................................................................... 21
The route bar ..................................................................................................... 21
Looking at traffic on the map ................................................................................. 22
Looking at traffic on your route ............................................................................... 23
Traffic incidents ................................................................................................. 24
Advanced Lane Guidance ....................................................................................... 25
Time-dependent speed limits ................................................................................. 25
Using Quick Search 27
About search ...................................................................................................... 27
Planning a route to a POI using search ....................................................................... 27
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Entering search terms ........................................................................................... 29
Working with search results ................................................................................... 30
About ZIP codes .................................................................................................. 32
About mapcodes ................................................................................................. 32
List of POI type icons ............................................................................................ 32
Planning a route 37
Planning a route to an address using search ................................................................ 37
Planning a route to a city center ............................................................................. 38
Planning a route to a POI using search ....................................................................... 40
Planning a route using the map ............................................................................... 42
Planning a route using My Places ............................................................................. 43
Planning a route to a contact using search ................................................................. 45
Planning a route using a contact .............................................................................. 46
Planning a route using coordinates ........................................................................... 47
Planning a route using a mapcode ............................................................................ 48
Finding an alternative route ................................................................................... 49
Planning a route in advance ................................................................................... 50
Finding a parking lot ............................................................................................ 52
Finding a gas station ............................................................................................ 54
Changing your route 56
The Current Route Menu ....................................................................................... 56
Avoiding a blocked road ........................................................................................ 57
Types of route .................................................................................................... 58
Route features ................................................................................................... 58
Adding a stop to your route from the current route menu ............................................... 58
Adding a stop to your route using the map ................................................................. 59
Deleting a stop from your route ............................................................................... 59
Reordering stops on a route ................................................................................... 59
My Routes 60
About My Routes ................................................................................................. 60
Saving a route .................................................................................................... 60
Navigating using a saved route ................................................................................ 60
Adding a stop to a saved route using the map .............................................................. 61
Deleting a route from My Routes .............................................................................. 62
Safety Cameras 63
About safety cameras ........................................................................................... 63
Safety Camera warnings ........................................................................................ 63
Changing the way you are warned ............................................................................ 65
Reporting a new safety camera ............................................................................... 65
Confirm or remove a speed trap .............................................................................. 66
Updating locations for cameras and hazards ............................................................... 66
My Places 67
About My Places .................................................................................................. 67
Setting your home location .................................................................................... 67
Changing your home location .................................................................................. 68
Your contacts in My Places ..................................................................................... 69
Adding a location from My Places ............................................................................. 69
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Add a location to My Places from the map .................................................................. 69
Adding a location to My Places using search ................................................................ 70
Adding a location to My Places by marking ................................................................. 70
Deleting a recent destination from My Places .............................................................. 70
Deleting a location from My Places ........................................................................... 70
Settings 71
Appearance ....................................................................................................... 71
Display ......................................................................................................... 71
Route Bar ...................................................................................................... 72
Guidance view ................................................................................................ 73
Automatic Zoom.............................................................................................. 73
Voices .............................................................................................................. 74
Maps ................................................................................................................ 74
Route Planning ................................................................................................... 75
Sounds and Warnings ............................................................................................ 76
Warning type ................................................................................................. 76
Safety camera warnings .................................................................................... 76
Safety warnings .............................................................................................. 76
Read aloud traffic warnings ................................................................................ 77
Units ................................................................................................................ 77
Run in background ............................................................................................... 77
MyTomTom account ............................................................................................. 78
System ............................................................................................................. 78
Getting Help 79
Support ............................................................................................................ 79
Product certification 80
Finding product certification information for your app ................................................... 80
Addendum 81
Copyright notices 83
4
This Reference Guide explains all you need to know about your new TomTom GO Mobile app.
Welcome to navigation with TomTom
The Get going chapter is a great place to start. You'll learn all about starting up, setting up and
planning your first route, and you'll see a quick introduction to TomTom services. To help you avoid
traffic delays and get to your destination quicker, you can use TomTom services even on the routes
you drive every day.
For information about what you see in the app, go to:
What's on the screen
Using gestures
Main menu
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
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New in this release
What's new
A faster route available is announced by a spoken message
Get a spoken message when TomTom Traffic finds a faster route.
Avoid on this route has changed to Avoid toll roads and more
Avoid on this Route is now called Avoid Toll Roads and More to make the feature easy to
understand.
To learn more, go to The Current Route Menu in this guide.
Show current time
Choose to show the current time at the bottom of the route bar in the guidance view.
To learn more, go to Appearance in this guide.
Gas stations and parking lots in guidance view
You can now see the gas stations and parking lots that are shown on the route bar also appear along
your route in the guidance view. This allows you to choose the best POI for your current location.
Setting your home location using the map
You can now set and change your home location directly from the map.
To learn more, go to Setting your home location and Changing your home location in this guide.
Weather-related traffic incidents
Traffic incident messages are now shown where delays occur in areas of bad weather, such as heavy
rain or snow.
To learn more, go to Traffic in this guide.
View list of navigation instructions
See a list of turn-by-turn instructions for your planned route. Select Current Route in the Main
Menu, then select Show Instructions.
To learn more, go to The Current Route Menu in this guide.
Default changed to "Zoom in to next turn"
In the Settings menu, the default for Automatic zoom has been changed to Zoom in to next turn.
To learn more, go to Automatic Zoom in this guide.
Restructuring of the Appearance Settings menu
The layout of the Appearance screen in the Settings menu has been improved.
Other bug fixes and improvements
Various performance improvements and bug fixes have been implemented.
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Starting the app
GO
Tap this button on your device to start the GO Mobile app.
Get going
Starting the app for the first time
When you start the GO Mobile app for the first time, select Get Started to open the app. You see
the following screens:
Tour - These screens show you the main features of the app. Read the screen, then swipe to
move to the next screen. On the last screen, select Next to exit the tour.
Download a Map - You are asked if you want to download a new map. Select the map you want
to use. You can download other maps at any time.
Your Information - You are asked if you want to send your information to TomTom. If you
choose not to send your information, you can still plan routes but you cannot use TomTom
services. Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings.
If you change the device language, the voice used for spoken directions and other route instructions
in the GO Mobile app might not be compatible with the new device language. Go to voices in the
Settings menu and download a compatible voice.
Important: Some voices are large files that can take a long time to download. To prevent excess
data charges we recommend you download a voice over a Wi-Fi connection.
Sending information to TomTom
When you first start the GO Mobile app or you have reset the app, you are asked for permission to
send your location to TomTom and to send information about how you use the app. We use your
location to provide TomTom services near you and along your route, and to keep your map up to
date. We learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in System in the Settings menu.
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Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the traffic information related to where you are. The end date of your subscription
remains the same, even if you do not send this information to us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it
to TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
TomTom services give you real-time information about traffic and safety cameras on your route. To
help avoid traffic delays and get you to your destination quicker, you can even use TomTom services
on the routes you drive every day.
When your device is connected to the Internet, the GO Mobile app is always connected to TomTom
services – you don't have to do anything to activate TomTom services.
When you have used all your Free Kilometers or Free Miles, you can still use the map and see
TomTom traffic. When you start driving, the app blocks the screen so that you can't use it when
driving. You must upgrade to Unlimited Navigation to use navigation again, or wait until the next
month to use Free Navigation.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go
to tomtom.com/services.
Important: To use TomTom services you need a continuous data connection (GPRS, EDGE, UMTS, or
CDMA). Your mobile operator may charge you for using a wireless data connection.
Updating your GO Mobile app
You can let your GO Mobile app be updated automatically, or you can manually check for an update
by going to the Google Play Store.
Remember to download the latest version of this guide from tomtom.com/downloads.
Maps
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Select a map, then select Download to download the map.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started,
you must download the complete map before you can use the GO Mobile app.
When the download is complete, select OK to start the GO Mobile app.
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Map updates
If a map update is available, the Map Update screen is shown when you start the GO Mobile app.
Select Update to download the update. Select Not Now to be informed about the current map
update when you next start the GO Mobile app.
Select Skip Update to continue using the old map. You can choose to download the next map
release when it is available.
GPS reception
When you first start the navigation app, it may need a few minutes to find your GPS position and
show your current location on the map. Make sure you have GPS activated on your device.
Tip: The GPS settings are in the device's Settings app.
In areas where GPS reception is not possible, such as tunnels, your location may not be accurate.
Important: The navigation app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the navigation app uses positioning information from Wi-Fi
networks or mobile phone towers. This information is used for route planning and to determine your
approximate location.
Installing in your car
Only use an approved mount to hold your device when you are using it in your car. A range of
accessories to hold devices are available from tomtom.com/accessories.
Be careful where you install your device in your car. The device shouldn't block or interfere with
any of the following:
Your view of the road.
The controls in your car.
Your rearview mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the GO Mobile app when it is in the background, or you can let
your device pause the GO Mobile app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you will continue to
hear driving instructions.
Important: You still use your free miles when the app is running in the background.
If the app is paused in the background for a long time your device eventually closes the app.
To close the GO Mobile app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
You can get further help by going to tomtom.com/support.
For warranty and privacy information, go to tomtom.com/legal.
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Using your Free Navigation
Free Navigation and Unlimited Navigation
Free navigation on the TomTom GO Mobile app lets you use the same features as unlimited
navigation, including TomTom Traffic & Safety Cameras. You can even download any map you want.
When you first install the app you receive free monthly kilometres or miles. At the start of every
subsequent month, your free monthly kilometres or miles are topped-up again to the maximum
limit.
Note: You see miles or kilometers depending on what is used in your current location. You can
change between miles and kilometers by selecting Units in the Settings menu.
In the main menu, you can see how many free miles or kilometers you have remaining.
You use your free miles or kilometers when you are moving, even if you haven't planned a route. If
you don't want to use your free miles or kilometers, you must close the app.
When you have used all your free kilometers or miles, you can still use the map and see TomTom
traffic. When you start driving, the app blocks the screen so you that can't use it when driving. You
must upgrade to Unlimited Navigation to use navigation again, or wait until the next month to use
free navigation.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
Unlimited Navigation.
Driving with Free Navigation
If you are planning a route or driving, you might not have enough free miles or kilometers to reach
your destination. Even if you had enough free miles or kilometers when you planned your route,
changing traffic conditions may cause the GO Mobile app to find a quicker route that is longer than
your original route.
A message is shown on the screen if you don't have enough free miles or kilometers to reach your
destination.
Upgrade to unlimited navigation to make sure you can navigate all the way to your destination.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of
your journeys, every day.
Important: If you are outside of the area covered by your cellular data plan, you may be liable for
extra roaming charges while using TomTom services.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
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2. Select the Upgrade button.
3. Select the duration that you want to use unlimited navigation.
4. Create a new MyTomTom account, or log in to your existing MyTomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from the TomTom, and it cannot be changed after the account has
been created.
Note: If you have a MyTomTom account for a TomTom navigation device, you cannot use that
account for the GO Mobile app. You must open a new account for your app.
For more information on MyTomTom accounts, go to tomtom.com/mytomtom.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Any Free Navigation miles or kilometers that you haven't used are stored for you. You can use the
stored miles or kilometers again when your Unlimited Navigation subscription has expired.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device and you already have an Unlimited Navigation
subscription, select MyTomTom Account in the Settings menu and log in to your MyTomTom
account again.
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The map view
What's on the screen
The map view is shown when you have no planned route. Your actual location is shown as soon as
your GO Mobile app has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive, including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the
item to open the menu. To select a location on the map, select and hold the location until the
pop-up menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route, the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
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1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the center.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view.
When in map view, if you are driving, the small compass arrow rotates to show your current
driving direction, with north being up.
Tip: The compass direction you are driving is shown in the switch view button below the small
compass arrow, for example, NE for North East. These compass directions automatically
appear when driving in North America and disappear if you leave North America.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your GO Mobile app cannot find your location using GPS or other methods, the symbol
appears gray.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu
button to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A stop on your route.
A location saved in My Places.
A contact from your contacts app. Select Show contacts on map in Appearance in
the Settings Menu to see your contacts on the map.
Note: To show a contact on the map, the contact must have a full address.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of
actions you can take.
8. Traffic information. Select the traffic incident to display information about the traffic delay.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add
a stop or save changes to your route.
10. Safety cameras on your route. Select a safety camera to display information about that camera.
11. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including
3D buildings in some cities.
13
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
When the navigation app starts after it was turned off and you have a route planned, you are shown
the map view with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On some devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some crossings.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
14
Your current speed. If you drive more than 3 mph (5 km/h) over the speed limit the speed
The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
The next two stops on your route.
Gas stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Safety Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a safety camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
panel turns red. If you drive less than 3 mph (5 km/h) over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
7. Current location. This symbol shows your current location. Select the symbol or the speed panel
to open the quick menu.
Note: If your GO Mobile app cannot find your location using GPS or other methods, the symbol
appears gray.
8. Route bar. The route bar is shown when you have planned a route.
Important: To see a wider route bar showing additional route information, change the setting
for Route Information.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
15
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
choose to see the current time if you turn the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.
For remaining distances longer than 31 miles (50 km), only the next 31 miles (50 km) is shown.
The destination icon is not shown.
Tip: You can scroll the route bar to see your whole route.
For remaining distances between 6 miles (10 km) and 31 miles (50 km), the complete distance is
shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 6 miles (10 km) the complete distance is shown. The
destination icon moves down toward the chevron symbol as you get closer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:
A remaining distance of 31 miles (50 km) on the route bar is split into 21 miles (34 km) at the
top and 9 miles (16 km) on the bottom.
A remaining distance of 6 miles (10 km) on the route bar is split into 4 miles (6.6 km) at the top
and 2 miles (3.3 km) on the bottom.
The route bar is constantly updated as you drive.
The quick menu
To open the quick menu, select the current location symbol or the speed panel in the guidance
view.
You can then do any of the following:
Mark a location
Report a new safety camera
Avoid a blocked road
See your current location or your latitude/longitude if not on a named road.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
16
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Current route
Select this button to clear or change your planned route.
Report Safety
Camera
Select this button to report a safety camera.
My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
Parking
Select this button to find parking lots/garages.
Gas Station
Select this button to find gas stations.
17
Upgrade
Select this button when you want to upgrade to unlimited navigation.
Support
Select this button to open the Support screen.
Select this button to upgrade to unlimited navigation.
Select this button to open the Settings Menu.
Select this button to return to the previous screen.
Select this button to return to the map view or guidance view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
Select this button to turn off voice instructions. You will no longer hear
spoken route instructions but you will still hear information such as traffic
information and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to
hear.
Select this button to turn on voice instructions.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the navigation buttons:
18
Select this button to reduce the brightness of the screen and display the
map in darker colors.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colors
depending on the time of day. To turn off this feature, select Appear-
ance in the Settings menu and turn off Switch to night colors when
dark.
Select this button to increase the brightness of the screen and display the
map in brighter colors.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in on the map.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling around in the map.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a long distance on the map.
Tip: Flick isn't available on all devices.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are turned off, the volume control will still change the volume of the warnings.
Important: The app volume control and the device volume control are linked to each other.
Changing the app volume also changes the device volume, and changing the device volume also
changes the app volume.
Using gestures
You use gestures to control your GO Mobile app.
This Reference Guide explains which gestures to use throughout the guide but here is a complete
list of all the gestures you can use.
19
Press and hold
Put one finger on the screen for more than one half second.
Example of when to use this: Opening the pop-up menu for a place on the
map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom
in or move them together to zoom out.
Example of when to use this: Zooming in and out on the map.
Tip: Pinch to zoom isn't available on all devices. If pinch to zoom isn't
available on your GO Mobile app, use the zoom buttons to zoom in and
out.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in the Main Menu.
Tip: To open a pop-up menu for an item on the map, select and hold
the item until the menu opens.
Rotating your device
You can use your device in a landscape or portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in
the landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different
place. Here are some examples:
The route bar stays on the right, but the arrival information panel is shown in a bar across the
top of the screen.
The search results only shows one column. Swipe left or right to show another column.
You can rotate your device at any time.
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About TomTom Traffic
Traffic
TomTom Traffic is a unique TomTom service providing real-time traffic information. For more
information about TomTom services, go to tomtom.com/services.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your
destination taking into account the current local traffic conditions.
The GO Mobile app regularly receives information about the changing traffic conditions. If traffic
jams or other incidents are found on your current route, your device will offer to replan your route
to try and avoid any delays.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your cellular data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go
to tomtom.com/services.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
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The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
The next two stops on your route.
Gas stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Safety Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a safety camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
choose to see the current time if you turn the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap, the highest priority
incident is shown. For example, a road closure is higher priority than road work or a closed lane.
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Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in
minutes, for example 5 minutes.
The color of the incident indicates the speed of traffic relative to the maximum allowed speed
at that location, with red being the slowest. The stripes on the traffic jam are also animated to
show the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
Tip: You see weather symbols on the map if there is bad weather such as heavy rain or snow.
2. Traffic incident on your route but in the opposite direction of travel.
3. Traffic incidents on roads that are not visible at your current zoom level.
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar on the right-hand side of
the map.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route.
Note: If your GO Mobile app isn't receiving any traffic information, a symbol showing traffic with
a cross appears underneath the arrival information panel.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
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To get more information about an incident, select an incident in the route bar. The map opens
Wind
Rain
Fog
Snow
Ice
Stationary traffic
Traffic lining up
Slow traffic
Unknown accident
zoomed in on the incident and a pop-up opens showing detailed information about the traffic
incident.
The information shown includes:
The type of traffic incident – general, accident, roadwork, lane closure or weather such as
heavy rain or snow.
The severity of the incident - slow traffic, traffic lining up or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
Traffic incidents and warnings are shown in the map view and in the route bar. Symbols shown in a
circle are traffic incidents. Checks are done to see if a faster route is available and your route is
replanned to avoid traffic incidents.
Traffic incident symbols:
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Unknown incident
Road work
Lane closure
Road closure
Advanced Lane Guidance
Note: Lane guidance is not available for all crossings or in all countries.
Advanced Lane Guidance helps you prepare for highway exits and crossings by showing the correct
driving lane for your planned route.
As you approach an exit or crossing, the lane you need is shown on the screen and in the instruction
panel.
Tip: To close the lane image, select anywhere on the screen or press the back button.
To turn lane images off, select the Settings button in the Main Menu, then select Appearance. Turn
off the Show previews of highway exits setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning from 08:00 a.m. - 09:00 a.m. and in the
afternoon from 3:00 p.m. - 4:00 p.m. Where possible, the speed limit shown in the speed panel
changes to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will
decrease if there is heavy traffic, or the weather conditions are bad. These variable speed limits are
not shown in the speed panel. The speed shown in the speed panel is the maximum speed limit
allowed in good driving conditions.
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