TomTom GO Mobile app User Manual
TomTom GO Mobile app
User Manual
Contents
Welcome to navigation with TomTom 6
What's new 7
New in this release ................................................................................................ 7
Get going 9
Starting the app .................................................................................................... 9
Language ............................................................................................................ 9
Sending information to TomTom .............................................................................. 10
About TomTom services ........................................................................................ 10
Updating your GO Mobile app ................................................................................. 11
Downloading a map .............................................................................................. 11
Location services................................................................................................. 11
Installing in your car ............................................................................................ 12
Closing or running in the background ........................................................................ 12
Getting help ...................................................................................................... 12
Free navigation and Unlimited Navigation 13
About free navigation ........................................................................................... 13
Driving with free navigation ................................................................................... 13
Upgrading to Unlimited Navigation ........................................................................... 13
Existing Unlimited Navigation subscription ................................................................. 14
What's on the screen 15
The map view..................................................................................................... 15
The guidance view ............................................................................................... 16
The route bar ..................................................................................................... 18
Distances and the route bar ............................................................................... 19
The quick menu .................................................................................................. 19
Navigation buttons............................................................................................... 19
Other buttons ..................................................................................................... 21
Volume control ................................................................................................... 22
Using gestures .................................................................................................... 23
Rotating your device ............................................................................................ 23
Reordering the Main Menu buttons ........................................................................... 24
Traffic 25
About TomTom Traffic .......................................................................................... 25
The route bar ..................................................................................................... 25
Looking at traffic on the map ................................................................................. 26
Looking at traffic on your route ............................................................................... 27
Traffic incidents ................................................................................................. 28
Approaching a traffic jam warning ........................................................................... 29
Advanced Lane Guidance ....................................................................................... 29
Time-dependent speed limits ................................................................................. 30
2
Syncing using TomTom MyDrive 31
About TomTom MyDrive ........................................................................................ 31
Logging in to MyDrive ........................................................................................... 31
Setting a destination using MyDrive .......................................................................... 31
Planning a route with stops using MyDrive .................................................................. 32
Showing a planned destination in MyDrive .................................................................. 33
Clearing a MyDrive destination ................................................................................ 33
Deleting a MyDrive destination from My Places ............................................................ 33
Set a phone contact as your destination using the MyDrive app ........................................ 33
Finding and syncing locations using MyDrive ................................................................ 33
Syncing My Places locations with MyDrive ................................................................... 34
Importing a track GPX file...................................................................................... 34
Deleting a track GPX file ....................................................................................... 35
Saving and restoring your personal navigation information .............................................. 35
Using Quick Search 36
About search ...................................................................................................... 36
Planning a route to a POI using search ....................................................................... 36
Entering search terms ........................................................................................... 38
Working with search results ................................................................................... 40
About postcodes ................................................................................................. 41
About mapcodes ................................................................................................. 41
List of POI type icons ............................................................................................ 42
Planning a route 46
Planning a route to an address using search ................................................................ 46
Planning a route to a city centre ............................................................................. 48
Planning a route to a POI using search ....................................................................... 49
Planning a route using the map ............................................................................... 51
Planning a route using My Places ............................................................................. 52
Planning a route to a contact using search ................................................................. 53
Planning a route using a contact .............................................................................. 55
Planning a route using coordinates ........................................................................... 56
Planning a route using a mapcode ............................................................................ 57
Finding an alternative route ................................................................................... 58
Planning a route in advance ................................................................................... 59
Finding a car park ............................................................................................... 61
Finding a petrol station ......................................................................................... 63
Changing your route 65
The Current Route menu ....................................................................................... 65
Avoiding a blocked road ........................................................................................ 67
Types of route .................................................................................................... 68
Route features ................................................................................................... 68
Adding a stop to your route from the current route menu ............................................... 68
Adding a stop to your route using the map ................................................................. 68
Deleting a stop from your route ............................................................................... 69
Reordering stops on a route ................................................................................... 69
My Routes 70
About My Routes ................................................................................................. 70
Saving a route .................................................................................................... 70
Navigating using a saved route ................................................................................ 71
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Adding a stop to a saved route using the map .............................................................. 72
Deleting a route or a track from My Routes ................................................................. 73
Speed Cameras 74
About speed cameras ........................................................................................... 74
Speed camera warnings ......................................................................................... 74
Changing the way you are warned ............................................................................ 75
Reporting a new speed camera ............................................................................... 76
Confirm or remove a mobile speed camera ................................................................. 76
Updating locations for cameras and hazards ............................................................... 77
Danger Zones 78
About danger zones and risk zones ........................................................................... 78
Danger zone and risk zone warnings ......................................................................... 78
Changing the way you are warned ............................................................................ 79
Reporting a risk zone ............................................................................................ 79
Updating locations for danger zones and risk zones ....................................................... 80
My Places 81
About My Places .................................................................................................. 81
Setting your home and work locations ....................................................................... 81
Changing your home location .................................................................................. 82
Your contacts in My Places ..................................................................................... 82
Adding a location from My Places ............................................................................. 83
Add a location to My Places from the map .................................................................. 83
Adding a location to My Places using search ................................................................ 83
Adding a location to My Places by marking ................................................................. 84
Deleting a recent destination from My Places .............................................................. 84
Deleting a location from My Places ........................................................................... 84
Settings 85
Appearance ....................................................................................................... 85
Display ......................................................................................................... 85
Route Bar ...................................................................................................... 86
Guidance view ................................................................................................ 87
Automatic Zoom.............................................................................................. 87
Voices .............................................................................................................. 88
Maps ................................................................................................................ 88
Route Planning ................................................................................................... 89
Sounds and Warnings ............................................................................................ 90
Warning type ................................................................................................. 90
Cameras ....................................................................................................... 91
Hazards ........................................................................................................ 91
Read aloud traffic warnings ................................................................................ 91
Units ................................................................................................................ 92
Run in background ............................................................................................... 92
Power saving ...................................................................................................... 92
System ............................................................................................................. 92
Getting Help 94
Support ............................................................................................................ 94
4
Product certification 95
Finding product certification information for your app ................................................... 95
Addendum 96
Copyright notices 98
5
This User Manual explains all you need to know about your new TomTom GO Mobile app.
Welcome to navigation with TomTom
Your GO Mobile app gives you free navigation for a limited distance each month, including Traffic
and Speed Cameras or Danger Zones. If you drive more, just upgrade to Unlimited Navigation to
drive without restriction. Select from a one year or three year subscription, depending on your
driving needs.
The Get going chapter is a great place to start. You'll learn all about starting up and setting up your
app, and you'll see a quick introduction to TomTom services. To help you avoid traffic delays and
get to your destination quicker, you can use TomTom services even on the routes you drive every
day.
For information about what you see in the app, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
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New in this release
What's new
Introducing TomTom MyDrive
You can now use your smartphone, tablet or computer to review real-time traffic information, plan
routes, and send destinations and tracks to your TomTom GO Mobile app. Visit mydrive.tomtom.com
to learn more and to try out the new features.
Any changes you make to your destinations or favourites on MyDrive are immediately sent to your
TomTom device or app. To make this happen, you need to be logged in with the same account on
both your device or app and on MyDrive.
To learn more, go to Syncing using TomTom MyDrive in this manual.
Pausing and resuming a map download
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep GO Mobile app open while paused, but you
can use other apps.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
To learn more, go to Maps in this manual.
Select a faster alternative route simply by steering
When you approach a faster alternative route you now get an additional warning in the route bar
and you can see the alternative route clearly in the guidance or map views. You no longer need to
tap Yes in the route bar to accept the faster route. Simply steer towards the suggested alternative
when you approach it and your device selects it.
To learn more, go to About Traffic in this manual.
Instantly navigate to Home and Work from the menu
Home and Work will now always be available from the Main Menu so that you can start driving to
these most frequent destinations faster. Go to My Places to set up Home and Work.
To learn more, go to Setting your home and work locations in this manual.
Contact a POI
You can contact a POI. Find a POI and select it on the map. Select the pop-up menu button, then
select More Information. Information such as the POI's website address or phone number are shown.
You can tap on the information to open it in the related app on your phone. For example, tap on
the phone number to call the POI.
To learn more, go to Planning a route to a POI using search in this manual.
Winding route
You can now select a winding route to your destination to make your journey more interesting.
To learn more, go to Types of route in this manual.
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Extended search
The search results now also show recent destinations or favourite places when you search for
addresses or POIs.
Reorder the Menu to your preference
Tap and hold any icon in the menu for 2 seconds to enable menu reordering. You can then press the
arrows to move the selected icon left or right in the menu.
To learn more, go to Reordering the Main Menu buttons in this manual.
Power saving
You can now choose to decrease the app’s power usage to extend your phone's battery life.
To learn more, go to Power saving in this manual.
Access to forums
If you phone's language is French or German you can now access the French or German TomTom
Forum from the Support menu.
Other bug fixes and improvements
Various performance improvements and bug fixes have been implemented.
8
Starting the app
GO
Tap this button on your device to start the GO Mobile app.
Get going
Starting the app for the first time
When you start the GO Mobile app for the first time, you see the following screens:
Tour - These screens show you the main features of the app.
Enable Location Services - You are asked if the app can use your current location. You must
agree to this so that the app can find your location on the map.
Download a Map - You are asked which map you want to install. Select the map you want to
use. You can download other maps at any time.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. You must download at
least one map before you can use the GO Mobile app.
Your Information - You are asked if you want to send your information to TomTom. If you
choose not to send your information, you can still plan routes but you cannot use TomTom
services. Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings. If the selected language isn't supported by the GO Mobile app then
English is used.
If you change the device language, the voice used for spoken directions and other route instructions
in the GO Mobile app might not be compatible with the new device language. You will be asked to
download a compatible voice.
Important: A voice can be a large file that can take a long time to download. To prevent high data
charges we advise you to download a voice using a Wi-Fi connection.
9
Sending information to TomTom
When you first start the app or you have reset the app, you are asked for permission to send your
location to TomTom and to send information about how you use the app. We use your location to
provide TomTom services near you and along your route, and to keep your map up-to-date. We
learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in the Send information settings screen.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the traffic information related to where you are. The end date of your subscription
remains the same, even if you do not send this information to us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it
to TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
Your GO Mobile app has the following TomTom services:
Unlimited Navigation - Upgrade to Unlimited Navigation so you can use the TomTom GO Mobile
app for all of your journeys, every day. Select Upgrade to purchase an upgrade or to restore an
upgrade you have already purchased.
Traffic and Speed Cameras - See real-time information about traffic and speed cameras or
danger zones on your route. To help you avoid traffic delays and get to your destination quick-
er, you can use TomTom Traffic even on the routes you drive every day. When your device is
connected to the Internet, the GO Mobile app is always connected to TomTom Traffic and
Speed Cameras - you don't have to do anything to activate these services.
MyDrive Sync - Syncing using TomTom MyDrive is the easy way to set a destination, share
locations and favourites, and save your personal navigation information. Log in to MyDrive to
sync with your TomTom account.
Note: Some TomTom services might not be available in your current location.
Important: To use TomTom services you need a continuous data connection. Your mobile operator
may charge you for using a wireless data connection.
Switching TomTom services on and off
The Traffic and Speed Cameras service is on by default and the and MyDrive Sync service is off by
default. You can switch them on and off as follows.
1. Select the Main Menu button to open the Main Menu.
2. Select TomTom Services in the main menu.
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3. Select a service to switch it on or off.
Updating your GO Mobile app
You can let your GO Mobile app be updated automatically, or you can manually check for an update
by going to the Google Play Store.
Remember to download the latest version of this manual from tomtom.com/downloads.
Downloading a map
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Select a map, then select Download to download the map. The map is stored on your device in the
internal or the external memory, depending on which place has the most space available. The
location that your map is stored cannot be changed.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started,
you must download the complete map before you can use the GO Mobile app.
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automatically pauses to prevent high data charges. You must keep the GO Mobile app open while paused or
you will lose the part of the map you have already downloaded. You can use other apps while
paused.
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network
connection.
When the download is complete, select OK to start the GO Mobile app.
Map updates
If a map update is available, the Map Update screen is shown when you start the GO Mobile app.
The following options are shown:
Select Update to download the update.
Select Not Now to be informed about the current map update when you next start the app.
Select Skip Update to continue using the old map. You can choose to download the next map
release when it is available.
Location services
When you first start the navigation app, it may need a few minutes to show your current location on
the map. Make sure you have location services activated on your device. You can find location
services in your device Settings.
In areas where location services will not operate normally, such as tunnels, your location may not
be accurate.
Important: The navigation app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the navigation app uses positioning information from Wi-Fi
networks or mobile phone towers. This information is used for route planning and to determine your
approximate location.
11
Installing in your car
Only use a suitable mount to hold your device when you are using it in your car.
Be careful where you install your device in your car. The device shouldn't block or interfere with
any of the following:
Your view of the road.
The controls in your car.
Your rear-view mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the GO Mobile app when it is in the background, or you can let
your device pause the GO Mobile app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you continue to hear
driving instructions.
Important: You still use your free miles when the app is running in the background.
If the app is paused in the background for a long time your device eventually closes the app.
To close the GO Mobile app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
Select Support in the Main Menu to see different ways you can get help.
For warranty and privacy information, go to tomtom.com/legal.
12
About free navigation
Free navigation and Unlimited Navigation
Free navigation in the TomTom GO Mobile app lets you use all the navigation features of the app,
including TomTom Traffic and Speed Cameras or Danger Zones, for a fixed amount of free monthly
kilometres or miles. You can even download any map you want. At the start of every month, your
free monthly kilometres or miles are topped-up again to the maximum limit.
Note: You see kilometres or miles depending on what is used in your current location. You can
change between kilometres and miles by selecting Units in the Settings menu.
In the main menu, you can see how much free navigation you have remaining.
You use your free navigation when you are moving, even if you haven't planned a route. If you don't
want to use your free navigation, you must close the app.
When you have used all your free navigation, you can still use the map and see TomTom Traffic.
When you start driving, the app blocks the screen so you that can't use it when driving. You must
upgrade to Unlimited Navigation to use navigation, or wait until the next month to use free
navigation again.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
Unlimited Navigation.
Driving with free navigation
If you are planning a route or driving, you might not have enough free navigation to reach your
destination. Even if you had enough navigation when you planned your route, changing traffic
conditions may cause the GO Mobile app to find a quicker route that is longer than your original
route.
A message is shown on the screen if you don't have enough free navigation to reach your destination.
Upgrade to Unlimited Navigation to make sure you can navigate all the way to your destination.
Important: You will still use your free navigation when you drive with the app running in the
background.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of
your journeys, every day.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
13
2. Select the Upgrade button.
3. Select the duration of Unlimited Navigation that you want to purchase.
4. Create a new TomTom account, or log in to your existing TomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device, or you want to install it on a new device, and
you already have an Unlimited Navigation subscription, select Upgrade in the Main menu, then
select Restore Purchases. Log in to your TomTom account again to restore your existing Unlimited
Navigation subscription.
14
The map view
What's on the screen
The map view is shown when you have no planned route. Your actual location is shown as soon as
your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the
item to open the menu. To select a location on the map, select and hold the location until the
pop-up menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
15
1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view, if you are driving, the small arrow rotates to show you your
current driving direction, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu
button to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A stop on your route.
A location saved in My Places.
A contact from your contacts app. Select Show contacts on map in Appearance in
the Settings Menu to see your contacts on the map.
Note: To show a contact on the map, the contact must have a full address.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of
actions you can take.
8. Traffic information. Select the traffic incident to display information about the traffic delay.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add
a stop or save changes to your route.
10. Speed cameras on your route. Select a speed camera to display information about that camera.
11. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including
3D buildings in some cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
16
When the navigation app starts after it was closed and you had a route planned, you are shown the
map view with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On most devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some junctions.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
7. Current location. This symbol shows your current location.
Note: If your GO Mobile app cannot find your location the symbol appears grey.
17
8. Route bar. The route bar is shown when you have planned a route.
The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
The next two stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
menu.
Petrol stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Speed Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
Important: To see a wider route bar showing additional route information, change the setting
for Route Information.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
18
choose to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.
For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown.
The destination icon is not shown.
Tip: You can scroll the route bar to see your whole route.
For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is
shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 10 km (6 miles) the complete distance is shown. The
destination icon moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:
A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16
km (9 miles) at the bottom.
A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3
km (2 miles) at the bottom.
The route bar is constantly updated as you drive.
The quick menu
To open the quick menu, select the current location symbol or the speed panel in the guidance
view.
You can then do any of the following:
Mark a location
Report a new speed camera
Avoid a blocked road
See your current location or your latitude/longitude if not on a named road.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
19
Drive Home
Select this button to drive to your home location. If this button is not
included in your Main Menu, go to My Places to set up your home location.
Drive to Work
Select this button to drive to your work location. If this button is not
included in your Main Menu, go to My Places to set up your work location.
Recent Destination
Select this button to open the list of your recent destinations. Select a
recent destination to plan a route to that destination.
Current route
Select this button to clear or change your planned route.
Report Speed
Camera
Select this button to report a speed camera.
My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
20
Parking
Select this button to find car parks.
Petrol Station
Select this button to find petrol stations.
Upgrade
Select this button when you want to upgrade to unlimited navigation.
TomTom Services
Select this button to see the status of each TomTom Service that your app
uses.
Support
Select this button to open the Support screen.
Select this button to upgrade to unlimited navigation.
Select this button to open the Settings Menu.
Select this button to return to the previous screen.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the navigation buttons:
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Select this button to return to the map view or guidance view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
This button shows that you will hear voice instructions. Select the button
to switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information
and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to
hear.
This button shows that you will not hear voice instructions. Select this
button to switch on voice instructions.
This button shows that the display is using day colours. Select the button
to reduce the brightness of the screen and display the map in darker
colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select
Appearance, then Display in the Settings menu and switch off Switch to
night colours when dark.
This button shows that the display is using night colours. Select the button
to increase the brightness of the screen and display the map in brighter
colours.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
Important: The app volume control and the device volume control are linked to each other.
Changing the app volume also changes the device volume, and changing the device volume also
changes the app volume.
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Using gestures
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling a screen.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the screen.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Selecting a location on the map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom
in or move them together to zoom out.
Example of when to use this: Zooming in and out on the screen.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in a menu, or opening an
item.
You use gestures to control your device.
In this User Manual, you learn how to use gestures to control your GO Mobile app. Below is an
explanation of each gesture.
Rotating your device
You can use your device in a landscape or a portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in
the landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different
place. Here are some examples:
The route bar stays on the right, but the arrival information panel is shown in a bar across the
top of the screen.
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The search results only shows one column. Swipe left or right to show another column.
You can rotate your device at any time.
Reordering the Main Menu buttons
To reorder the buttons in the Main Menu to suit your preference, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Press and hold the button you want to move for two seconds.
Tip: Alternatively, select the Edit button in the Main Menu.
The menu button is shown with left and right arrows.
3. Press the left or right arrow on the menu button to move the button to a new position in the
menu.
4. Select and move other buttons to the order you want.
5. Select Done.
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About TomTom Traffic
Traffic
TomTom Traffic is a TomTom service providing real-time traffic information.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your
destination taking into account the current local traffic conditions and the weather.
Your TomTom GO Mobile app regularly receives information about the changing traffic conditions. If
traffic jams, heavy rain, snow or other incidents are found on your current route, your GO Mobile
app will offer to replan your route to try and avoid any delays.
Important: When you approach a faster alternative route, you get a warning in the route bar and
you can see the alternative route in both the guidance view and the map view. To accept a faster
route, just steer towards the alternative route as you approach it and your device will select it.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for
extra roaming charges while using TomTom services.
Note: Some TomTom services might not be available in your current location.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the
top, and a bar with symbols underneath.
Important: To see a wider route bar showing additional route information, change the setting for
Route Information.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
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The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current
location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus
(+) or a minus (-) sign and the time difference in hours and half
hours in the arrival information panel. The estimated time of arrival
is the local time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO Mobile app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath
the arrival information panel.
The bar uses symbols to show the following information:
The next two stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
menu.
Petrol stations that are directly on your route.
TomTom Traffic including heavy rain or snow.
TomTom Speed Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided by IQ Routes, is shown above
the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can
choose to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap the highest priority
incident is shown - for example, a road closure is higher priority than road works or a closed lane.
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Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in
minutes, for example 5 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed
at that location, with red being the slowest. The stripes on the traffic jam are also animated to
show the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
Tip: You see weather symbols on the map if there is bad weather such as heavy rain or snow.
2. Traffic incident on your route but in the opposite direction of travel.
3. Traffic incidents on roads that are not visible at your current zoom level.
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar on the right-hand side of
the map.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route.
Note: If your GO Mobile app isn't receiving any traffic information, a symbol showing traffic with
a cross appears underneath the arrival information panel.
Note: To make the route bar more readable some incidents may not be shown. These incidents
will always be of minor importance and only cause short delays.
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To get more information about an incident, select an incident in the route bar. The map opens
Stationary traffic
Queuing traffic
Slow traffic
Unknown accident
Unknown incident
Roadworks
Lane closure
Road closure
zoomed in on the incident and an information panel opens showing detailed information about the
traffic incident.
The information shown includes:
The type of traffic incident - general, accident, road works, lane closure or weather such as
heavy rain or snow.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
Traffic incidents and weather warnings are shown in the map view and in the route bar.
Traffic incident symbols:
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Weather symbols:
Wind
Rain
Fog
Snow
Ice
A warning symbol is shown in the route bar.
The route bar zooms in to the start of the traffic jam.
Your distance to the start of the traffic jam is shown in the route bar.
The colour of the road on the route bar changes to orange or red,
depending on the severity of the traffic jam.
The background colour of the route bar background changes to red if
you are driving too fast towards the traffic jam.
You hear a warning sound.
Approaching a traffic jam warning
A warning is given as you approach a traffic jam. You are warned in several ways:
To change the way you are warned, select Sounds & Warnings in the Settings menu.
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
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As you approach an exit or junction, the lane you need is shown on the screen and in the instruction
panel.
Tip: To close the lane image, select anywhere on the screen.
To turn lane images off, select the Settings button in the Main Menu, then select Appearance.
Switch off the Show previews of motorway exits setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning between 08.00 - 09.00 and in the
afternoon between 15.00 - 16.00. Where possible, the speed limit shown in the speed panel changes
to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will
decrease if there is heavy traffic, or the weather conditions are bad. These variable speed limits are
not shown in the speed panel. The speed shown in the speed panel is the maximum speed limit
allowed in good driving conditions.
Important: The speed limit shown in the speed panel is only an indication. You must always obey
the actual speed limit for the road you are on and the conditions you are driving in.
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