Welcome to your TomTom Rider, your essential motorcycling companion!
Welcome to navigation with TomTom
We know you probably have more exciting things to do than read manuals so here are some quick
links to some important bits:
What's new compared to Rider 450
Installing your Rider
Connecting a headset
TomTom services
Connecting a smartphone
Wi-Fi® connection
Road Trips collection - sending a route to your Rider
We hope you enjoy discovering your next adventure using your new Rider!
Note: You can use your device both on your bike or in your car.
Tip: There are frequently asked questions (FAQs) at tomtom.com/support.
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What's new compared to Rider 450
What's new
Rider 550 only
TomTom Road Trips
Get on the road with the world's best curated routes available exclusively to sync with your Rider
550.
Learn more: Road Trips collection - sending a route to your Rider
Third party Points of Interest (POIs)
Enjoy over 1000 pre-installed points of interest for motorcyclists.
Rider 500/550
Updates via Wi-Fi®
Get the latest maps and software for your TomTom Rider using built-in Wi-Fi. No computer needed.
Learn more: Wi-Fi connection
Smartphone messages
Have smartphone messages read aloud in your headset.
Learn more: Receiving an SMS or IM
Compatible with Siri voice recognition software and Google Now™ service
Unlock the use of your smartphone via voice for onboard music access, calling, messaging and more.
Learn more: Talking to Siri or Google Now™
Fast Quad-Core processor
Plan routes faster than ever before.
What's in the box
Rider 500/550: TomTom Rider, Motorcycle mount, RAM mounting kit
Rider 550 Premium pack: As above plus Car Mounting kit, RAM Anti-theft Solution, Protective Carry
Case
TomTom videos
You can find many videos on our YouTube channel to help you learn about your new TomTom Rider
and other TomTom products. Visit www.youtube.com/user/TomTomOfficial/videos to find out
more!
Here are links to some videos that you might find interesting:
Tip: Look on the TomTom YouTube Channel for videos in your own language.
See how to mount your Rider without the anti-theft solution:
www.youtube.com/watch?v=w0UHEIlJ060
See how to mount your Rider with the anti-theft solution: www.youtube.com/watch?v=5SE8zUasp2I
See how to get TomTom Traffic via your iPhone: www.youtube.com/watch?v=HIwYh5nYAok
See how to get TomTom Traffic via your Android™ Smartphone:
www.youtube.com/watch?v=Wc3jkI-OeSM
The TomTom GO
Your Rider uses all of the features on the TomTom GO. Learn more about the GO here:
2. Fix the holder to the mount and connect the wires to your motorcycle's wiring system.
Important: The red POS (+) contact needs to be connected to the motorcycle's wiring loom at
a point between the ignition and the +12V battery supply. The black NEG (-) wire needs to be
connected to the motorcycle's wiring loom at a point between the ignition and the -(GND)
battery supply. Attach to a 12V point that can be switched off by the ignition such as the light
circuit.
When you are attaching the mount kit to your motorcycle, follow these guidelines:
If you are unsure about attaching the mount kit yourself, ask a professional to fit it for you.
If you choose to attach the mount kit yourself, note that the Active Dock has a built-in fuse.
This means that you don’t need to add a fuse between the device and the motorcycle battery.
Make sure that the mount kit does not interfere with any of the controls on the motorcycle.
Always use the correct tools. If you use unsuitable tools, you may damage or break the
mount kit.
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Do not overtighten nuts and screws. You may crack parts of the mount kit or damage your
handlebars if you overtighten nuts or screws.
If you are using the u-bolt, don’t forget to put the rubber caps provided over the exposed
threads.
Important: Damage due to modifications, improper installation, road hazards or accident, are
not covered. Neither RAM nor TomTom shall be liable for any injury, loss, or damage, direct or
con-sequential, arising out of improper installation, or inability to use product. Before use, the
user shall determine the suitability of the product for its intended use. The user assumes all
risk and liability, whatsoever, in connection with the mount.
3. Place your TomTom Rider in the holder.
4. You can rotate your device by ninety degrees to get your preferred view.
Using the anti-theft solution
If your box includes an anti-theft solution, it is supplied in two parts:
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A RAM lock for the mount.
This lock prevents the unscrewing of the RAM arm from the motorcycle.
A RAM Pin-Lock™ for the TomTom Rider itself.
This lock prevents the disconnection of the TomTom Rider from the dock.
Important: Both locks have keys so you need to make sure that you keep these two extra keys with
you at all times!
To use the anti-theft solution, do the following:
1. Lock the RAM mount to your motorcycle as shown below.
Note: Make sure you use the longer screws provided with your Rider lock.
2. Unscrew the wingnut from the RAM arm.
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3. Attach the RAM Pin-Lock.
4. Attach the RAM arm to the RAM mount and the active dock.
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5. Attach the RAM Pin-Lock cap on to the RAM Pin-Lock.
6. Tighten the RAM Pin-Lock as shown.
7. Remove the RAM Pin-Lock cap.
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8. Lock your TomTom Rider with the key to prevent removal from the mount
Installing in your car
If your box contains a car mount, use the supplied mount to install your TomTom Rider in your
vehicle. Read the instructions about positioning your device before you install your Rider.
If your box contains a car mount, install your Rider by doing the following:
1. Connect the supplied USB cable to the mount.
Note: Use ONLY the USB cable supplied with your Rider. Other USB cables may not work.
2. Connect the USB cable to any of the USB sockets on the USB dual charger and plug this into the
power supply on your dashboard.
3. Choose the best smooth location, on your windshield or side window, to mount your TomTom
Rider.
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry.
5. Press the suction cup of the mount firmly against your windscreen.
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6. Turn the grip near the base of the mount in a clockwise direction until you feel it lock.
7. Place your Rider in the mount, making sure that it clicks into place.
Tip: With the High-Speed Dual Charger you can charge your TomTom Rider and smartphone at
the same time.
Switching on and off
Switching your device on
Press the On/Off button until your device starts. If the device was off you see the map view. If your
device was sleeping you see the last screen you were looking at.
Sending your device to sleep
To send your navigation device to sleep, press the On/Off button and then release it.
You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Sleep to make the device sleep.
Tip: To send your navigation device to sleep when the USB cable is unplugged or whenever it is
removed from the mount, go to Battery settings in the Settings menu.
Switching your device off completely
To switch off your navigation device completely, you can do one of the following:
Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Turn Off to switch off the device. Select the "back" button if you don't want to
switch your device off.
Press and hold the On/Off button for more than 5 seconds until the device switches off.
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Setting up
Note: The language you choose will be used for all text on the screen. You can always change the
language later in Language and Units in the Settings menu.
When you first switch on your TomTom Rider, you have to answer a few questions to set it up.
Answer the questions by touching the screen.
GPS reception
When you first start your TomTom Rider, it may need a few minutes to determine your position. In
future, your position will be found much faster.
To ensure good satellite reception, use your Rider outdoors and keep it upright. Large objects such
as tall buildings can sometimes interfere with reception.
Important: QuickGPSfix contains information about satellite positions which helps your Rider find
your position faster. QuickGPSfix information is sent to Always Connected devices in real time and
to Smartphone Connected devices when connected to TomTom services using your smartphone. You
can also update QuickGPSfix using MyDrive.
Sending information to TomTom
When you first start navigating or you have reset your Rider, your Rider asks for permission to
collect some information about your use of the navigation device. The information is stored on your
Rider until we retrieve it. We use it anonymously to improve our products and services. If you use
our services, we will also use your location information to deliver the services to you.
You can change whether you send this information with us at any time by doing the following:
1. In the Main Menu, select the Settings button.
2. Select System.
3. Select Your information & privacy.
4. Select the button to turn sending of information on or off.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order to
receive the traffic information related to where you are. The end date of your subscription
remains the same, even if you do not send this information to us.
You can find current and more detailed information at tomtom.com/privacy.
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of
the device.
Before you use the memory card slot, make sure that you have the latest version of the application
installed on your navigation device by connecting to MyDrive using a computer.
When your Rider is up-to-date, you can use a memory card as extra storage space to add extra maps
or to store routes and tracks to your device. Maps can be purchased from tomtom.com.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Device not starting
In rare cases, your Rider device may not start correctly or may stop responding to your taps.
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First, check that the battery is charged. To charge the battery, connect your Rider device to the car
charger. It can take 3 - 5 hours to fully charge the battery depending on the type of device.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your Rider begins to restart.
Charging your device
The battery in your TomTom Rider charges when you connect it to your TomTom vehicle charger, to
your computer or to a USB Home Charger.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
You are warned when the battery level is low or critical. You lose your connection to some TomTom
services when the battery level is low or critical. When the battery is empty, your Rider goes into
sleep mode.
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen intentionally dims when you connect your device to your computer. The screen also dims if you use a
non-TomTom charger that does not provide enough power when charging.
Note: Use ONLY the USB cable supplied with your Rider. Other USB cables may not work.
Caring for your Rider
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous and
will invalidate the warranty.
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.
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We recommend using a headset with your TomTom Rider to hear spoken instructions, and to hear
Connecting a headset
warning sounds on your Rider. You can also use your headset for making and receiving calls in
conjunction with your phone. This makes riding with your Rider as safe as possible.
Note: To hear voice instructions as well as phone calls, your headset must support multiple
channels. For more information and a full list of compatible headsets, go to Headset Compatibil-
ity.
The instructions below describe how to connect a Bluetooth® headset:
1. Make sure your headset is fully charged using the charger supplied with your headset.
2. Switch on the headset and make it discoverable by following the user instructions supplied with
your headset.
3. From the Main Menu, select Settings.
4. Select Bluetooth.
5. Select Add Headset.
6. Select Continue and then Search for Headset and follow the instructions to establish the
connection.
7. Attach your headset to your helmet following the instructions in your headset manual.
Make sure you position the microphone correctly. For best results, don’t position the microphone directly in front of your mouth, position it just to the side of your mouth.
Important: When using a headset, the volume control may not be available because your headset
doesn't support remote volume control. If this is the case, use the volume control button on the
headset itself to change the volume.
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About TomTom services
TomTom services
TomTom services give you real-time information about traffic and speed cameras on your route, and
lets you sync using TomTom MyDrive.
Smartphone Connected devices use your existing smartphone data plan to access TomTom Traffic as
well as other services like TomTom Speed Cameras and TomTom MyDrive by connecting to your
smartphone using Bluetooth®. Check tomtom.com/connect for more information.
To get TomTom services on your Rider, you need the following items:
A smartphone with a data plan from a mobile services provider.
A TomTom account.
Using TomTom services means that data is sent and received by your phone using your mobile
services provider.
Important: You might have additional costs when you use the internet on your phone, especially if
you are outside the area covered by your data plan. Check with your mobile services provider for
more information.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go
to tomtom.com/services.
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Why do I want to connect a smartphone to my device?
Connecting a smartphone
Connect your smartphone to your TomTom Rider to use these features:
TomTom services
Receive real-time traffic information, speed camera updates and MyDrive using your phone’s
data connection. This feature uses approximately 7 MB of data per month.
Phone calls
See who is calling on your Rider so you can decide if you want to answer an incoming call.
Smartphone messages
SMS and messages from other messaging apps on your smartphone appear on your Rider. Mes-
sages can be read aloud on your headset so that you can keep your eyes on the road ahead.
Smartphone personal assistant
Get full access to your phone's personal assistant. Tap the phone button in the map or guidance
view to talk to Siri or Google Now™.
Connecting a smartphone
You are prompted to connect your smartphone when you start your TomTom Rider for the first
time, or after you have reset your Rider.
Tip: Currently, you can connect one phone to your Rider.
Connecting your phone using the MyDrive app
1. On your smartphone, download and install the TomTom MyDrive app.
Google Play Store
Apple App Store
2. Open the MyDrive app. If you are not prompted to connect your phone, tap the device symbol
next to the search bar on the app main screen.
3. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
4. On your TomTom Rider, open the Main Menu and select Settings.
5. Select Bluetooth.
6. Select Add Phone.
7. Follow the steps in the app and on your Rider to pair your phone with your Rider.
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When your phone is connected, you see this icon on the map or guidance view:
You can easily change the phone features you want to use in Bluetooth in the Settings menu.
Disconnecting a smartphone
You can disconnect your phone in the following ways:
Switch off Bluetooth on your phone.
Switch off or reset your Rider.
Select Bluetooth in the Settings menu. Select your phone. Select Unpair to disconnect your
device from your phone.
Remove your device from the Bluetooth paired device list if you want to remove it permanently.
Reconnecting a smartphone
Your Rider will remember your phone and find it automatically when your phone's Bluetooth is
switched on and the phone is in range of your navigation device.
Tip: Open the MyDrive app to use the smartphone messages feature.
When your phone is connected, you see this button on the map or guidance view:
If you lose connection to your phone you see a Bluetooth symbol on the map or guidance view.
Unable to get a connection
To check the connection status of your phone, do the following:
1. Select Bluetooth in the Settings menu.
You see Connected if you are connected to a phone.
2. If you don't see Connected, select the phone you want to connect to.
3. Make sure all the toggles are switched on, or select the option to find out more information
about how to connect.
If your Rider cannot connect to your phone, or you have no internet connection, also check the
following:
Your phone is shown on your Rider.
Your phone's Bluetooth is switched on.
Your data plan with your mobile services provider is active, and you can access the internet on
your phone.
Personal Area Networks
Important: Though connecting your device to the internet is possible using a Personal Area Network
(PAN), the preferred method is to use the MyDrive App.
Smartphone-connected devices only
Your phone shares its internet connection by using the phone's Bluetooth® and Personal Area
Network (PAN) functions.
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Depending on your phone's Operating System, this network, or PAN, might be called one of the
following names:
Personal Hotspot
Tethering or Bluetooth Tethering
Tether or Bluetooth Tether
The PAN function is probably already in your phone's Operating System, or you can download an app
to create a PAN.
Note: Some mobile service providers don't allow their users to use a PAN. If your phone doesn't
have the PAN function, you should contact your service provider for more information.
Please check the user guide for your phone if you are having trouble finding the settings.
For more help, go to tomtom.com/connect.
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About Wi-Fi®
Wi-Fi connection
The easiest way to manage your maps, software and all your device content is over a Wi-Fi
connection.
Your device can be updated using Wi-Fi without the need to connect to a computer. It remembers
previously connected Wi-Fi networks so you can keep your device up to date when you are in range
of that network.
Before you begin, make sure that you have access to an unrestricted Wi-Fi network, such as a
personal home network. Please be aware that updating over a public Wi-Fi network, such as in an
airport or hotel, is not recommended because the updates can be large and the network connection
may not be stable.
Tip: If you don’t have access to a Wi-Fi network or your Wi-Fi network is slow or not stable, you
can use a USB connection to update using MyDrive Connect on your computer.
Connecting to Wi-Fi
Important: Wi-Fi connections that require a web sign-in are not supported on the Rider. These types
of Wi-Fi connections are frequently found in public places, for example in hotels, shops and
restaurants.
To connect to a Wi-Fi network, do the following:
1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to connect to. If the network is secure enter the
password. If no password is required, you are connected straight away.
Tip: For advanced options for a Wi-Fi network see Wi-Fi in the Settings menu.
3. Select Done, then select Connect.
It may take a few moments for your device to connect to the Wi-Fi network. If it takes too long,
please check the identity and password you used for the Wi-Fi network.
Once your device has successfully connected to the Wi-Fi network, you see the status Connected
under the Wi-Fi network name.
Forgetting a Wi-Fi network
To forget a Wi-Fi network from your list of available networks do the following:
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1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to forget.
3. Select Modify then select Forget.
Your device is disconnected from the Wi-Fi network.
Note: The Wi-Fi network still appears in the list, but your device will not automatically connect to it.
About updates and new items
A red exclamation mark in the Settings button shows you that updates or new items are available.
Tip: You may also be offered a system software update when you add a new map.
The following updates or new items can be offered:
System software updates
A System software update is a software update for the device itself. You see an explanation about
why the update is required and which features are changing or being added, if any.
If you have not used your device for a long time, you may get asked to install a required software
update when you use your device again. If you don't install the update, the following issues can
occur:
Your device cannot be told about any updates and no further updates would be possible.
Your device cannot show the details of the required software updates, for example, size,
version, etc.
Your device cannot add or delete any maps.
Map updates
When a map update is offered, install it as soon as possible so that you always drive with the latest
map.
The existing map is deleted before the map update is installed. If you cancel a map update then you
will no longer have the map on your Rider. If this happens, go to Maps in the Settings menu and
download the map again.
Map Share updates
These updates are created from changes made and shared by other TomTom users and contain the
following changes or updates:
When a Speed Camera update is offered, you can choose which countries on your map you want to
update.
Voices
You may also be offered new voices as an update.
Installing updates and new items
Note: If Wi-Fi is not available or is not stable, you see instructions on how to get updates using a
USB connection to your computer.
Tip: When updating using Wi-Fi, we recommend that you keep you device connected to a power
supply.
Tip: Press the On/Off button to switch off the screen and save battery power while downloading
an update.
To select and install updates and new items, do the following:
1. Select Updates & New Items.
The Updates & New Items button shows you how many new updates and items are available to
install.
2. Select the items and updates that you want to install. The list includes items you purchased in
the TomTom web shop.
3. Log in to your TomTom account when asked to do so.
Tip: Logging in to use Updates and New Items also logs you in ready for using TomTom
MyDrive.
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Navigation buttons
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Plan a Thrill
Select this button to plan a thrilling ride for a roundtrip or to a
destination.
My Routes
Select this button to show your saved routes, recorded routes and
imported routes.
Add Home
Ride Home
Select this button to ride to your home location. If this button is not
included in your main menu, go to My Places to set up your home location.
Using your Rider
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
Note: Not all features are supported on all devices.
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Add Work
Ride to Work
Select this button to ride to your work location. If this button is not
included in your main menu, go to My Places to set up your work location.
Current Route /
Current Track
Select this button to clear or change your planned route or track.
Start Recording
Select this button to start or stop recording a track.
My Places
Select this button to show your saved places.
Parking
Select this button to find car parks.
Petrol Station
Select this button to find petrol stations.
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Trip Statistics
Select this button to see trip statistics about how far you've been riding,
how long you've been riding, and also at what speed.
Settings
Select this button to change Settings.
The glove-friendly keyboard
Switching to the glove-friendly keyboard
The glove-friendly keyboard has large buttons so that you can make selections more easily while
wearing motorcycle gloves.
See Entering search terms for instructions on how to select different keyboard layouts.
Using the glove-friendly keyboard
Taking the "pqrs" key as our example, do the following:
1. To select the first letter "p", tap the "pqrs" key once.
Tip: To select another letter from the same key, for example, "p" followed by "r", you need to
wait for half a second in between selecting letters.
2. To select the second letter, for example "q", tap the "pqrs" key twice in rapid succession.
3. To select the third letter, for example, "r", tap the "pqrs" key three times in rapid succession.
4. To select the fourth letter "s", tap the "pqrs" key four times in rapid succession.
If your gloves still make it difficult to select letters, you can do the following:
1. Press and hold the key, for example "def".
After touching the key the first character appears, in this case "d".
2. Wait for the pop-up to appear.
3. Select your chosen desired character from the pop-up, for example "f".
4. Your chosen character "f" replaces the "d" character that first appeared.
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Available keys
The keys shown below are available when using your TomTom Traffic in either portrait or landscape
orientation.
Using quick settings
Quick settings make it easier for you to use a range of settings when wearing gloves.
To use quick settings, select the quick settings button in the main menu, the map view or the
guidance view.
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