TMC EV4500 User Manual

User’s Guide

Please read before using telephone.

Getting Started

Congratulations! You’ve purchased a TMC EPIC System Intercom

Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly.

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

SAVE THESE INSTRUCTIONS

Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines:

- Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones.

- This User’s Guide provides easy to understand directions for operation of your system. Please retain these instructions for future reference when adding stations or making changes to your system.

Packing List

Remove the unit from the package and check this list to be certain all parts are included:

To order any packing list items, call toll-free 1-800-TMC-1638.

Telephone Base Unit

Telephone Line Cords (2 long and 1 short)

Wall Mount Bracket/Desk Pedestal

Handset Coiled Handset Cord This User’s Guide

User’s Guide

Getting Started

Before you begin . . .

AC Adapter

Two Desk Pedestal Feet

iii

Getting Started

Important Notes for DSL users:

If you are a DSL customer, you may experience interference with the advanced system features of your TMC telephone.

Certain features of this telephone work by sending a data or intercom signal over Line 1. These signals use some of the same frequencies that are used by the DSL service.

The microfilters that may have been provided by your DSL provider to prevent interference with telephones are NOT compatible with these TMC telephones, since these same filters will also block the data signals of the system from traveling between the phones.

The solution is to have a DSL splitter (not a microfilter) installed at your network interface. This way there will be one unfiltered line going directly to your DSL modem, and there will be one DSL filter, with the entire TMC sytem behind this filter.

Please contact your DSL service provider or installer for details about obtaining and installing a DSL splitter.

Getting Started

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Optional Accessories

To order an accessory or get the name of the TMC Dealer nearest you, call toll-free

1-800-TMC-1638.

The External Feature Module is an exciting addition to the EPIC System. It offers ONE of the following features, which you decide by setting switches on the module itself. If you ever need more than one feature, you can add additional Feature Modules to your system.

External Feature Module (Model number 800-EFM)

Each External Feature Module offers ONE of the following features:

Music On Hold Adapter

Enables you to hook-up your radio or a continuous loop recorded message to the system to provide professional music or a recorded message to callers on hold.

External Paging Adapter

Allows the connection of an external amplifier and speaker to the system, for paging from any EPIC telephone. Perfect for warehouses, outdoors, or for making announcements throughout an entire office.

Door Intercom/Door Opener Adapter

Enables you to connect a door intercom speaker to the system. Also enables you to connect a magnetic door strike, which can be opened from any station. Perfect for warehouses, front doors or unattended entrances.

Other Optional Accessories:

25-foot handset cord headset25-foot line cord

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . . . . . . . .1

Step 2: Plan Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Step 3: Install Desk/Table Top Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Step 4: Install Wall Mounted Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Assigning Station Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Verifying Proper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Setting Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-19

Setting Up Your System at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Setting Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Setting Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Setting Up Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Setting System Call Privacy On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Setting Up Private, Auxiliary and Unconnected Lines . . . . . . . . . . . . . . . .19

Operating Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-43

Using the Desk Pedestal/Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . .20

Indicator Light Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Setting Ringers On/Delayed/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Adjusting Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Making a Tone/Pulse Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Making and Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Using Another Line During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . .28

vii

Table of Contents

Operating Your System (Continued)

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Using Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Line Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Releasing Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Using Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Using the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Using a Headset with Your Epic Telephone . . . . . . . . . . . . . . . . . . . . . . . .42

Adjusting Your Telephone’s Time and Date . . . . . . . . . . . . . . . . . . . . . . . .43

Memory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44-49

Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Using Memory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Using Personal Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Using Shared Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Special Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Intercom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50-57

Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Answering Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Selecting Intercom Ring, Intercom Voice, or Handsfree . . . . . . . . . . . . . . .54

Using Off Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Monitoring a Room Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Naming Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Table of Contents

Answering System

Setting Up and Operating Your Telephone’s Answering System . . . . . . . . . .58-71

Answering System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Turning your Answering System On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Recording your OGM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Reviewing, Erasing or Changing your OGM . . . . . . . . . . . . . . . . . . . . . . . .61

Listening to your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Saving a Message as New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Changing Message Playback Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Erasing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Setting your Telephone’s Pickup Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Recording a Memo or Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Setting Toll Saver On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Setting Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Setting New Message Beep On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Answering System

Setting Up and Operating a Telephone as an Auto Attendant . . . . . . . . . . . . .72-79

Auto Attendant Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Setting your Telephone as an Auto Attendant . . . . . . . . . . . . . . . . . . . . . . .74

Recording your Auto Attendant Day, Night and Zero-Out OGMs . . . . . . . .75

Reviewing, Erasing or Changing an Auto Attendant OGM . . . . . . . . . . . . .76

Setting the Auto Attendant Pickup Delay . . . . . . . . . . . . . . . . . . . . . . . . . .77

Setting the Auto Attendant Day and Night Times . . . . . . . . . . . . . . . . . . . .78

Setting More than One Phone as an Auto Attendant . . . . . . . . . . . . . . . . .79

viii

Table of Contents

Answering System

Advanced Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80-89

Using Additional Auto Attendant OGMs . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Setting Separate Auto Attendant OGMs for Different Lines . . . . . . . . . . . .81

Turning the Auto Attendant Off on One or More Lines . . . . . . . . . . . . . . . .82

Choosing the Zero-out Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Using your System’s All Transfer Feature with the Auto Attendant . . . . . .84

Pressing “#” to Leave a Message at the Auto Attendant . . . . . . . . . . . . . .85

Repeating an Auto Attendant OGM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Setting Night Message On/Off by Line . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Transferring Direct to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Summary of Auto Attendant Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Answering System

Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90-91

Setting your Remote Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Connecting with the Answering System . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Remote Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Expanding the Epic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92-93

Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Centrex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94-99

Using Centrex with your EPIC Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .94

Storing the Centrex Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Setting up a Telephone as a Centrex Console . . . . . . . . . . . . . . . . . . . . . .96

Setting a Telephone to Ring a Centrex Console . . . . . . . . . . . . . . . . . . . . .97

Using Centrex Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Storing the Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Table of Contents

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100-119

Using Other Telephones with your EPIC Telephone . . . . . . . . . . . . . . . . . .100

Using the Data/Fax Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Using the Network Services Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Using Optional External Feature Module . . . . . . . . . . . . . . . . . . . . . . . . . .102

Setting Line Buttons to Auto Seize Speakerhone or Headset . . . . . . . . . .104

Locking Station Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Replacing Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Adjusting Held Call Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Adjusting Auto Hold Drop Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Adjusting Flash Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Erasing All Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Setting the Loop Voltage Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120-122

Location of Controls

SPEAKER Button and Indicator (pp. 25, 50-56)

Microphone (pp. 25, 50-56)

VOLUME Control Buttons (p. 23)

MUTE Button and Indicator (p. 36)

HEADSET Button and Indicator (p. 42)

HOLD Button (p. 27)

REDIAL Button (p. 26)

PAGE Button (pp. 52-53)

TRANSFER Button (pp. 30-31)

Answering System Buttons (pp. 58-73)

NEW CALL Lamp (pp. 32, 34)

MSG Lamp (p. 34)

Soft Keys

PROGRAM Button (pp. 10-19, 44-57)

xii

Location of Controls

LEFT ARROW Button (pp. 32-33, 46-47)

DELETE Button (pp. 25, 32-33)

RIGHT ARROW Button (pp. 32-33, 46-47)

DIAL Button (pp. 32-33, 46-47)

CALLER ID Button (pp. 32-33)

LOWER Button (p. 45)

FLASH Button (pp. 35, 48)

Battery Compartment (p. 106)

AC Adapter Jack (pp. 5-6)

MEMORY Buttons (p. 45)

NETWORK SERVICES Button (p. 101)

LINE Buttons and Indicators (pp. 21, 25, 38)

INTERCOM Button and Indicator (pp. 21, 50-53)

Line Jacks (pp. 4, 6)

CONFERENCE Button (p. 29)

L1/L2

POWER

L3/L4

Step 1: Identify Your Existing Wiring System

In order for you to properly connect your EPIC System to an existing wiring system, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack. Your system should match one of them.

Line 1-2

xiii

Installing Your System

2 incoming lines with 2 wall jacks

3 incoming lines with 2 wall jacks

3 incoming lines with 3 wall jacks

4 incoming lines with 2 wall jacks

2 incoming lines with 1 wall jack

Line 1 Line 2

Line 3

Line 2 Line 3

Line 3-4

Line 1-2

Line 1

Line 1-2

Step 1: Identify Your Existing Wiring System (Continued)

Label the jacks at each location.

Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones. To do so, write the line number(s) directly on each jack plate with a felt-tip pen.

If you have difficulty in identifying wall jacks.

Call the vendor who installed the inside wiring and ask for assistance in identifying your existing wiring system and jacks.

If you are installing new wiring and jacks.

If any new telephone wiring and modular jacks need to be installed, and four lines are to be used, install two-line RJ14 jacks at each telephone location. Each RJ14 jack accommodates two telephone lines.

Installing Your System

4 incoming lines with 3 wall jacks

4 incoming lines with 4 wall jacks

Line 1-2

Line 1 Line 2 Line 3

Line 4

Line 3 Line 4

For example:

Installing Your System

Step 2: Plan Your Installation

Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26.

IMPORTANT: Each Epic System telephone must be connected to the same Line 1 telephone number for proper operation. The remaining lines may or not be connected to each station as you desire.

Standard Installation:

Your Epic telephones come factory-set for a standard “Shared” installation, which is also called “square” in telephone terminology. This means that Line 1 is to be connected to the same Line 1 telephone number at all the stations, Line 2 is to be connected to the same Line 2 telephone number at all the stations, and so on for Lines 3 and 4.

This is the desired setup for most installations, and if this is how you will be connecting your Epic System, you do not need to change any of the line connection settings in the telephones. You need only connect the phones to the telephone lines, and then follow the instructions on page 9 to be sure that you have connected the telephone numbers in the same order to each station.

Installations with Private Lines, Auxiliary Lines, and Unconnected Lines:

You may wish to connect private lines to Lines 2, 3 or 4 at some or all of your telephones. A private line is a telephone number that is connected to only one of the Epic telephones, and is not shared with any other station. You may also wish to connect auxiliary lines to Lines 2, 3 or 4 at some of your telephones. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations. These sort of installation requirements are common in Centrex environments, or in companies where clusters of telephones share common lines. In addition you may wish to leave some lines unconnected at some stations.

If your installation has any of these requirements, carefully fill out the worksheet on the following page and use it as a guide as you connect the telephone lines to your Epic telephones, then follow the instructions on page 19 to properly set each line at each station.

Shared Private L2Aux1 Unconnected

Shared Private L3Aux1 Unconnected

Shared Private L4Aux1 L4Aux2 Unconnected

Stn. 11

Stn. 12

Stn. 13

Stn. 14

Stn. 15

Stn. 16

Stn. 17

Stn. 18

Stn. 19

Stn. 20

Stn. 21

Stn. 22

Stn. 23

Stn. 24

Stn. 25

Stn. 26

Station

Number

User’s Name or Telephone

Location

Mark each line at each station as either Shared, Private, Aux, or Unconnected. Refer to page 19 if you are not sure of the meaning of these terms. Note that Line 1 must be “Shared” at all the stations, meaning that Line 1 must be connected to the same telephone number at all the stations. IMPORTANT: If you have circled anything other than “Shared” on this worksheet, then after installing your phones according to this worksheet you must follow the instructions on page 19 to set each phone as you have marked on this worksheet.

Line 2

Tel #___________

Line 1

Tel #____

Line 3

Tel #___________

Line 4

Tel #___________

Installation Worksheet

Shared

Step 3: Install Desk/Table Top Phones

Installing Your System

1 Connect First Line Cord

Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either:

directly to the wall jack if it is a two-line RJ14 jack

to a two-line coupler (not provided) if you have two single-line RJ11 jacks for lines 1 and 2. Then connect the two cords of the coupler to the corresponding wall jacks. Two-line couplers are available many places, for example Radio Shack (part #279-401).

2 Connect Second Line Cord

Connect one end of a long telephone line cord to the jack on the back of the telephone labeled L3/L4. Connect the other end to the wall jack(s) labeled Lines 3 & 4 in the same manner as described in the previous step.

Note: If you are installing a 3-line EPIC telephone, or are connecting a 4-line telephone to only 3 lines, connect the other end of the line cord directly to the wall jack labeled Line 3.

1&2

Line 1

L1/L2

L3/L4

Line 2

Lines

Step 3: Install Desk/Table Top Phones (Continued)

3 Connect Handset

Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle.

4 Connect Power Cord

Plug the AC power cord into the adapter jack on the bottom of the telephone. Thread the power cord into the recessed groove. Plug the AC adapter into an electrical outlet not con-

trolled by a wall switch.

5 Assign a Station Number

Refer to page 8 for detailed instructions on assigning a station number.

6 Install Batteries (Optional)

It is not necessary for you to install batteries in your Epic telephone for it to function normally. In fact, batteries are not even needed to preserve your memory dial numbers in the event of a power failure. This is because all memory dial numbers are stored in a static memory which retains its contents even with no electrical power. The only purpose of having batteries installed is so that the telephone itself can function on line 1 only for up to twelve hours in the event of a power failure. You may wish to install batteries in at least one Epic phone for emergency operation, or have another standard phone available. If you wish to install batteries, refer to page 68 for detailed instructions.

7 Verify Proper Installation

IMPORTANT: Please remember to perform the procedure on page 9, after you assign each station number, to verify that each telephone is properly installed.

Installing Your System

Step 4: Install Wall Mounted Phones

1 Connect Cords to Telephone

If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.

Connect the long telephone line cord to the other line jack on the telephone and thread it through its long groove on the bottom of the phone, then plug the AC power cord into the adapter jack on the bottom of the telephone, threading the power cord through its long groove on the bottom of the phone.

Thread the short telephone cord through the square hole in the center of the wall mount bracket, and then attach the wall mount bracket to the base of the telephone.

2 Connect Cords to Wall

Connect the long telephone line cord to the jack by the baseboard, and plug the AC adapter into the nearest electrical outlet not

controlled by a wall switch.

3 Reverse Handset Hook

Slide the telephone hook out of the cradle, rotate it 180 degrees so that its tab faces upward, and then slide it back into the cradle.

4 Connect Handset

Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle.

Installing Your System

L1/L2 L3/L4

AC power cord

Step 4: Install Wall Mounted Phones (Continued)

5 Assign a Station Number

Refer to page 8 for detailed instructions on assigning a station number.

6 Install Batteries (Optional)

7 Attach Telephone to Wall

Hold the telephone close to the wall and connect the short telephone line cord to the jack. Then mount the telephone to the wall plate, sliding it down firmly so that it locks securely in place.

8 Verify Proper Installation

IMPORTANT: Please remember to perform the procedure on page 9, after you assign each station number, to verify that each telephone is properly installed.

Installing Your System

Until a telephone is assigned a station number, the telephone will not operate, and the display will read “Station #??”. To assign this telephone a station number, simply press the soft key under CHANGE repeatedly until the desired station number is displayed.

It is important to connect the telephone to the telephone lines before

pressing CHANGE, so that the phone can check other existing stations in the system, and avoid offering you a duplicate station assignment.

Note: One phone in the system must be set as

Station #11 in order for all the system features, such as shared directory dial, to function.

Using Station Names

If you wish, you may also assign your station a name (See page 57). Then, people will see your station’s name when you call them on the intercom.

Assigning Station Numbers

Each station must be assigned a different station number.

Installing Your System

To assign a station a number:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT.

- The display will show the currently

assigned station number.

3 Press the soft key under CHANGE

repeatedly, until the desired station number is displayed.

The choices are Station #11 through Station #26.

4 Press PROGRAM to exit.

You may follow the above steps at any time if you wish to change a telephone’s station number.

Note: If you are connecting your telephone for the first time, the telephone automatically starts at the station assignment screen, so you begin with step #3.

Verifying Proper Installation

The following procedure should be used at each telephone to verify proper installation. Also use this procedure any time you are experiencing difficulty, to test system configuration and identify possible system connection errors. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom station number.

IMPORTANT: If you ever have a problem with the installation or use of your EPIC System, please check the following procedure before calling our toll-free customer support number for assistance - 1-800-TMC-1638.

First, verify that line 1 is connected to the same telephone number at all the telephones. Do do this, press the line 1 button at one of the telephones. The line 1 LED should be green, the speakerphone LED should be red, and dial tone should be heard from the speaker. Now go to each of the other stations and make sure that each line 1 LED is red.

Next, make sure that lines 2, 3 and 4 are connected the same at all the phones by following the following steps at each telephone:

1. Press the line 1 button. The line 1 LED should be green, the speakerphone LED should be red, and dial tone should be heard from the speaker.

2. Dial the telephone number for line 2. The line 2 LED should flash slowly. If the line 2 LED does not flash, then line 2 is improperly connected to this telephone.

3. If this telephone utilizes line 3 and/or line 4, repeat steps 1 and 2, substituting the respective phone number(s) in step 2.

Installing Your System

Setting Up Your System

Setting Up Your System At A Glance

The following must be done at each station

Program

Station Number Assignment

Automatic Line Selection

Set Distinctive Ringing

Toll Restriction

Set up and Private, Auxiliary, and Unconnected Lines

Set Ringers On/Delayed/Off

Select Intercom Ring, Voice or Handsfree

Factory Setting

Not assigned

Line 1

None Set

No Restrictions

None Set

All Ringers On

Handsfree

Page

14-17

Note: You must program a feature only if you wish to change its setting from the

Factory Setting.

Setting Up Your System

Setting Up Your System At A Glance (Continued)

The following must be done at St

ation #11:

Program

Set Toll Restriction Access Code

Set System Call Privacy On/Off

Tone or Pulse Dialing

Store Shared Directory Dial Numbers

Name Stations

Factory Setting

“1234”

Tone

None Stored

None Named

Page

Note: You must program a feature only if you wish to change its setting from the

Factory Setting.

Setting Up Your System

Setting Automatic Line Selection

To choose which line will be automatically selected:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Auto Seize” appears in the display.

The display will show the current auto seize setting.

3 Press the soft key under CHANGE

repeatedly, until the desired auto seize setting is displayed.

The choices are: Auto Seize:L1 (factory setting) Auto Seize:L2 Auto Seize:L3 Auto Seize:L4 Auto Seize:INTCM

4 Press PROGRAM to exit.

This feature allows you to choose which line will be selected automatically when you lift the handset or press the SPEAKER button.

You may choose any of the outside lines or the Intercom line. If your chosen line is in-use, the telephone will automatically select the next available line.

Note: An incoming call that is ringing at your telephone will be selected automatically when you lift the handset or press the SPEAKER or HEADSET button, regardless of the choices you have made for automatic line selection.

If you wish to select a different line while your phone is ringing, you must press the desired LINE button before lifting the handset.

You may choose any of the outside lines or the Intercom line to be selected automatically when you lift the handset or press the SPEAKER button

Setting Distinctive Ringing

Setting Up Your System

To assign distinctive rings to one or more lines:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Distinctive Ring” appears in the display, and then press ENTER

The display will show the distinctive ring setting for Line 1.

3 Press the soft key under CHANGE

repeatedly, until the desired distinctive ring setting for Line 1is displayed.

The choices are: L1:RING SOUND #1 (factory setting) through RING SOUND #8

4 Press the soft key under NEXT to

see the current setting for Line 2, and repeat steps 3 and 4 to change the settings for Lines 2-4.

5 Press PROGRAM to exit.

Note: At any time when you have a

particular distinctive ring setting displayed, you may press the soft key under HEAR to hear an example of that distinctive ring.

All lines are initially set to ring with Ring Sound #1. If you prefer, you may assign each outside line one of seven other distinctive ringer tones.

This feature is usually used in one of four ways:

1 You may want to assign one of your lines its own ring tone and leave the other lines set at the default ring. For example, if line 3 were a private line at your telephone, you may assign it a distinctive ring so you could easily recognize calls ringing on your private line.

2 Or, you may want to assign a particular line the same distinctive ring at all of the stations. For example, if line 3 were the customer service line, you may assign line 3 the same distinctive tone at all the telephones so everybody could easily tell when this line was ringing.

3 Another use of this feature would be to give all of the lines at your telephone the same distinctive ring so that you could easily tell when your particular phone was ringing and differentiate it from the ringing of other nearby telephones.

4 Or, you might give all of your lines the same distinctive ring simply because you prefer that particular ringing tone.

Setting Up Your System

To set the system’s toll restriction access code:

At S

tation #11:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Access Code:

****

.”

3 Press the soft key under CHANGE if

you wish to store a new access code.

4 Enter a 4 digit number.

5 Press PROGRAM to exit.

The Toll Restriction feature enables you to control outgoing calls and helps you prevent unauthorized long distance calls.

The toll restriction access code is set at station #11. This code is needed when you wish to change any toll restriction settings or when you wish to turn toll restriction on or off at a particular phone. (See page 40).

If you ever forget the access code, simply set a new code at Station #11. Until you set the access code, the code will be the one set at the factory, which is “1234”.

Setting the restricted numbers and the allowed exceptions at a particular telephone:

Follow the instructions on the following three pages for setting toll restrictions at particular phones. After you set a phone’s toll restrictions, the settings will not be erased, even in the event of a power failure. So you do not need to worry about ever having to re-enter the toll restriction settings at any of the stations. If you ever do wish to erase all the toll restriction settings stored at a particular phone, follow the instructions on page 49.

Turning toll restriction on/off at a particular telephone:

Follow the instructions on page 40 for turning toll restriction on and off at a particular phone. Note: After setting a station’s restrictions, its toll restriction is automatically ON. In the future, you may temporarily override its toll restriction or turn its toll restriction off for a longer period without affecting the settings stored in the telephone.

Setting Up Toll Restriction

Setting Up Your System

To set the restricted numbers at a particular telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction

access code which was set at Station #11 (See preceding page).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press ENTER

- The display will show the currently stored Restriction #1, or indicate “1:” if there is no

Restriction #1 yet stored.

5 Press the soft key under CHANGE if

you wish to store a new Restriction #1, then dial desired restricted number, up to 6 digits.

6 Press the soft key under SAVE.

7 Press the soft key under NEXT and

repeat steps 5-6 if you wish to store any additional restrictions at this phone.

Setting Up Toll Restriction (Continued)

Toll restriction numbers are set individually at each station, so the restrictions can vary from phone to phone.

Some examples of popular restrictions: “1” ... to restrict all numbers starting with “1”. “01” ... to restrict all international calls. “0” ... to restrict all operator-assisted calls. “#976” ... to restrict all “0976” and “1976” calls. (When you enter restricted numbers, “#” is a wildcard that stands for the number “0” or “1”.) Note: Restrictions are usually just a few digits, since they prevent the dialing of all numbers starting with those digits.

Use the Worksheet below to plan your choice of restricted numbers. If you plan to set any stations with a different set of restrictions, then use additional copies of this worksheet.

You can set as many as five restricted numbers at each telephone.

Enter the restricted numbers exactly as you would dial them out. Each restriction can be up to 6 digits long.

1st Restriction

2nd Restriction

3rd Restriction

4th Restriction

5th Restriction

Worksheet

Setting Up Toll Restriction (Continued)

Setting Up Your System

To completely restrict specific lines at a telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction access

code which was set at Station #11 (See page 14).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press the soft key under NEXT

repeatedly, until “Line Restriction” appears in the display, and then press ENTER.

5 Press the soft key under CHANGE

repeatedly, until the desired Line 1 Restriction setting is displayed.

The choices are: L1: NORMAL (factory setting) L1: RESTRICTED

6 Press the soft key under NEXT to

see the current setting for Line 2, and repeat steps 5 and 6 to change the settings for Lines 2-4.

7 Press PROGRAM to exit.

In addition to setting specific restrictions at a particular phone (See preceding page), you may completely restrict any or all of the lines at a particular station.

People will not be able to make any outgoing calls on any lines that are completely restricted at a station, with the exception of the allowed numbers at that station and calls to “911”. However, they will still be able to receive incoming calls on these lines, take calls off hold, and have full use of the intercom.

The ability to completely restrict lines is useful in an office where you only want people to make calls on certain lines at particular stations. You may also wish to put one station in a public area, such as a lobby, and completely restrict all or most of its lines.

Setting Up Your System

To set the allowed numbers at a particular telephone:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

- The display will read “Enter Code:”

3 Enter the 4 digit toll restriction access

code which was set at Station #11 (See page 14).

- You will hear a confirmation beep and the display will read “Set Restricted #”

4 Press the soft key under NEXT.

- The display will read “Set Allowed #”

5 Press ENTER

- The display will show the currently stored Allowed #1, or indicate “1:” if there is no

Allowed #1 yet stored.

6 Press the soft key under CHANGE if

you wish to store a new Allowed #1, then dial desired allowed number, up to 10 digits.

7 Press the soft key under SAVE.

8 Press the soft key under NEXT and

repeat steps 6-7 if you wish to store any additional allowed numbers at this phone.

If you set restrictions at a particular phone, you will most likely also want to store some allowed exceptions at that telephone.

For example, if you restrict long-distance calls, you will probably want to store some allowed area codes, such as “1301”. Or, for example, you may wish to store “1800”, to allow all “1800” calls. Or “1

*******

” to allow all “1+7 digit” calls. (When you enter allowed numbers, “*” is a wildcard that stands for any number from 0-9.) You may also want to store some specific allowed numbers, for example other company offices.

Use the Worksheet below to plan your choice of allowed numbers. If you plan to set any stations with a different set of allowed numbers, then use additional copies of this worksheet.

Setting Up Toll Restriction (Continued)

You can set as many as five allowed numbers at each telephone.

Enter the allowed numbers exactly as you would dial them out. Each allowed number can be up to 10 digits long.

1st Allowed

2nd Allowed

3rd Allowed

4th Allowed

5th Allowed

Worksheet

Setting Up Your System

To set system call privacy on/off:

At S

tation #1

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT until

“Call Privacy” appears in the display, and then press ENTER.

The display will show the current Call Privacy setting

4 Press the soft key under CHANGE

repeatedly, until the desired call privacy setting is displayed.

The choices are: Call Privacy:ON (factory setting) Call Privacy:OFF

5 Press PROGRAM to exit.

Note: Even if you set Call Privacy on,

people will still be able to turn Call Privacy off during a call if they wish by pressing the CONFERENCE button. (See page 39)

Setting System Call Privacy On/Off

The Call Privacy feature is set at Station #11, and this setting governs the entire system. There are two possible settings:

CALL PRIVACY ON: This is the initial factory setting and when this is set nobody can pick up their station and join or listen to your conversation unless you first release the call privacy by pressing the CONFERENCE button. This feature helps prevent eavesdropping and the disturbance of people accidentally interrupting your telephone conversations.

CALL PRIVACY OFF: This setting is useful for people who find the call privacy feature unnecessary or inconvenient. In some businesses, people prefer to be able to pick up other stations without the privacy having to be released first or having to be conferenced to the line.

Note: There is always call privacy on intercom calls regardless of your system call privacy selection. People at other stations cannot listen in to your intercom conversations.

If you set your system call privacy ON, you may still press the CONFERENCE button at any time during a call to release Call Privacy

CONFERENCE



FLASH

GHI

ABC

JKL

To program:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until ”Line Connections” appears in the display, and then press ENTER.

The display will show the current line connection setting for Line 2.

3 Press the soft key under CHANGE

repeatedly, until the desired line connection setting for Line 2 is displayed.

The choices are: L2: SHARED (factory setting) L2: PRIVATE L2: L2 AUX1 L2: UNCONNECTED

4 Press the soft key under NEXT to

see the current setting for Line 3, and repeat steps 3 and 4 to change the settings for Lines 3-4.

5 Press PROGRAM to exit.

Setting Up Private, Auxiliary and Unconnected Lines

While you must share the same Line 1 telephone number at all the stations, you may choose to leave some lines unconnected at particular stations or to connect private or auxiliary lines to Lines 2, 3 or 4 at particular stations.

SHARED: This is the factory setting for all lines, and is the setting you use if the particular line is connected at this station to the same telephone number as the corresponding line at the other stations.

PRIVATE: Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations. For example, you may connect your private telephone number to Line 3 at your station instead of connecting your station to the shared Line 3. In this example, you would set Line 3 at your station as PRIVATE.

AUX: Use this setting if two or more stations are connected to a different telephone number than the corresponding line at the other stations, but they share the same number among themselves. For example, you may connect a group of stations to a separate Line 3 telephone number than the rest of the system, yet they share that same Line 3 telephone number among themselves. In this example, you would set Line 3 at these stations to “L3 AUX1.”

Note that you can have up to one auxiliary Line 2, one auxiliary Line 3, and up to two auxiliary Line 4’s.

UNCONNECTED: Use this feature at any telephone that is not physically connected to all of its lines. For example, you may install an EPIC 4- line telephone in a room that is currently wired for only lines 1, 2 and 3. In this example, you would set Line 4 at this station as UNCONNECTED.

Setting Up Your System

Operating Your System

Your EPIC telephone can be placed on a desk or mounted on a wall.

If you would like to wall mount your telephone, please refer to the instructions on page 6.

The wall mount bracket can also be used as a desk pedestal. Simply attach the bracket in the opposite direction that you would for wall mounting, pressing firmly upward to snap it in place, and clip in the two supplied desk pedestal feet.

Many people prefer the extra tilt provided by the pedestal, especially when the phone is placed on a large desk.

You may choose to place your EPIC telephone on a desk without the desk pedestal. If you do so, set the desk pedestal/wall mount bracket aside in case you want to use it in the future.

Using the Desk Pedestal/Wall Mount Bracket

Operating Your System

Indicator Light Description

Off Line is free

On steady (red) Line is in use at another station On steady (green) Line is in use at your station On steady (orange) Line is reserved at your station

Flashing slowly (orange) An outside call is ringing at your telephone Flashing slowly (red) An outside call is ringing, but your ringer is Off,

Delayed, DND, or another call is already ringing

On (red) plus wink Call is on hold at another station On (green) plus wink Call is on hold at your station

On (red) plus orange wink Call is on hold past reminder time at another ext. On (green) plus orange wink Call is on hold past reminder time at your station Note that the orange wink alerts everybody to a call that is still on hold past the reminder time.

Flashing quickly (red) Call is being transferred to all stations Flashing quickly (green) Call is being transferred to your station

Line indicators

Intercom Indicator

Off Intercom is free

On steady (red) Intercom is in use at another station On steady (green) Intercom is in use at your station

Flashing quickly (red) Someone is paging all stations Flashing quickly (green) Someone is intercoming or paging your station

LCD Station In-Use Indicators

Off That station is free

On That station is in-use

Operating Your System

To choose how each line will ring:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT repeat-

edly, until “Ringer Settings” appears in the display, and then press ENTER.

3 The display will show the current ringer

setting for Line 1.

4 Press the soft key under CHANGE

repeatedly, until the desired ringer setting for Line 1 is displayed.

The choices are: L1 Ringer: ON (factory setting) L1 Ringer: DELAY L1 Ringer: OFF

5 Press the soft key under NEXT to see

the current ringer setting for Line 2, and repeat steps 4 and 5 to change the ringer settings for Lines 2-4.

6 Press PROGRAM to exit.

Setting Ringers On/Delayed/Off

The ringers for each outside line are controlled individually at each telephone. There are three possible settings for each line ringer:

RINGER ON: The line will ring normally.

DELAYED RING: The line will start ringing after the first 20 seconds. This is useful for an office where a secretary usually answers the phone.

RINGER OFF: The line will not ring.

In all these cases, the line indicators will flash normally to signal an incoming call, and you can always answer that line, whether or not it is ringing at your telephone, by pressing the corresponding flashing line button.

Note: If you set a ringer ON or DELAYED, and a call comes in on that line while you are having a conversation on another outside line, a double ring will sound every 15 seconds to alert you of the incoming call. This feature, called “off-hook ringing”, can be turned off if you prefer. To do this, press PROGRAM, then press the soft key under NEXT repeatedly until “Off Hook Ring” appears in the display, along with the current setting. Press the soft key under CHANGE if you wish to change the setting, and press PROGRAM to exit. Note that if a call comes in on one of the outside lines while you are engaged in an intercom call, there will never be any off hook ringing. However the line lamps will flash normally to indicate an incoming call.

Each line ringer can be set individually.

An incoming call will flash ORANGE at your telephone...

...or RED if that line ringer is off, delayed, your Do Not Disturb is activated, or another call has already started ringing

To adjust the ringer volume:

While the phone is on-hook and idle:

1 Press the up and down VOLUME

buttons to set desired ringer volume. With each press, the phone will ring once at the new volume.

To adjust the handset volume:

While using the handset:

1 Listen to dial tone or voice.

2 Press the up and down VOLUME

buttons to set desired handset volume.

To adjust the speakerphone volume:

While the speakerphone is activated:

1 Listen to dial tone or voice.

2 Press the up and down VOLUME

buttons to set desired speakerphone volume.

To adjust the intercom speaker volume:

While using the intercom or receiving a page:

1 Listen to the voice coming through

your speaker.

2 Press the up and down VOLUME

buttons to set desired intercom speaker volume.

Operating Your System

Adjusting Volume Levels

The Ringer, Handset, Speakerphone, Intercom Speaker and Discrete Alert Volumes can all be set independently by using the VOLUME buttons. To increase the volume, press the UP button. To decrease the volume, press the DOWN button. Eight ringer, four handset, eight speakerphone, eight intercom speaker, and eight discrete alert volumes are available.

The speaker volume levels for the intercom and for outside calls are separate and independent of one another. You may, for example, set your speakerphone so that a caller’s voice will be at a normal level, yet intercom pages will come through at a louder volume.

To adjust the discrete alert volume:

While the phone is on-hook and idle:

1 Press HOLD.

2 Press the up and down arrows of the VOL-

UME button to set desired discrete alert volume. With each press, the phone will ring once at the new discrete alert volume.

The discrete alert volume setting governs the volume of off-hook ringing, off-hook intercom ringing, the held call reminder, and the line reserve alert.

Press to raise volume

Press to lower volume

VOLUME

Operating Your System

To set your system to Tone or Pulse Dialing:

At S

tation #1

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

3 Press the soft key under NEXT until

“Tone/Pulse” appears in the display, and then press ENTER.

The display will show the current tone/pulse setting

4 Press the soft key under CHANGE

repeatedly, until the desired tone/pulse setting is displayed.

The choices are: Dial: TONE (factory setting) Dial: PULSE

5 Press PROGRAM to exit.

The Tone or Pulse dialing selection is made at Station #11, and this setting governs the entire system.

If any of your telephone lines have Pulse service, you must select Pulse Dialing.

If all your lines have Tone Service, leave the setting at Tone Dialing.

If your system is set to Pulse Dialing, you may press the

button to change the dialing mode

temporarily to tone during a call.

This feature is useful if you have to send tone signals for access to telephone banking, long distance or other special services. Dialing mode will revert to pulse when you hang up.

Making a Tone/Pulse Selection

Press the *button to send tone signals if your system is set to Pulse Dialing



OPERTONE



To make and answer calls using the handset:

Lift the handset.

If you wish to override automatic line selection, press desired LINE button before lifting the handset.

2 Replace the handset in the cradle to

hang up.

To make and answer calls using the speakerphone:

Press the SPEAKER button to activate the speakerphone.

If you wish to override automatic line selection, press the desired LINE button instead of pressing the SPEAKER button, and you will be connected to that line on speakerphone.

2 Press SPEAKER again to hang up.

Operating Your System

Making and Answering a Call

When you lift the handset to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.) If you lift the handset while your phone is ringing, your phone will automatically select the ringing line. If you wish to override automatic line selection, press the desired LINE button before lifting the handset.

You can use the speakerphone to make or answer an outside call, an intercom call or a page. Simply press the SPEAKER button instead of lifting the handset.

When you press the SPEAKER button to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.) If you press the SPEAKER button while your phone is ringing, you will automatically answer the ringing line. If you wish to override automatic line selection, press the desired LINE button instead of pressing the SPEAKER button, and you will be connected to that line on the speakerphone.

During a call, you may switch back and forth between handset and speakerphone as much as you like. Simply press the SPEAKER button while using the handset to activate the speakerphone and then hang up your handset. To switch back to a handset call, lift the handset.

Note that whenever the SPEAKER indicator is on, you may hang up the handset without disconnecting your call.

Note: You may make calls on either handset or speakerphone using the “predialing” feature. Many people find this a convenient and relaxing method of placing calls. See page 49 for details on using the predialing feature.

Operating Your System

To redial the last phone number you dialed:

Go off-hook, either by lifting the handset, pressing SPEAKER, pressing HEADSET, or by pressing the desired LINE button.

2 Press REDIAL.

To redial any of the last five phone numbers you dialed:

While the phone is on-hook and idle, press REDIAL.

- The display will show the last number dialed, along with the time and date of the call, and its duration.

2 Press the right arrow button under

the display to scroll through a list of the last five numbers dialed, along with the date, time and duration of each call.

3 Go off-hook at any time to dial the

displayed number.

The Redial feature enables you to redial or simply view any of the last five telephone numbers you dialed, along with the time, date and duration of each call.

Note that the redial feature is useful if you simply wish to review your recent calls, or if you wish to know the duration of a particular call. There is no need to actually dial the number.

Using Redial

Press REDIAL to redial the last number you called

Press REDIAL and then the right arrow button to redial any of the last five numbers you dialed

PAG E

REDIAL

HOLD

Operating Your System

To put an outside call on hold:

Press HOLD.

2 To take the call off hold, press the

line button of the line on hold.

Note: Once a call is on hold, it can be taken off hold by any EPIC telephone.

While a caller is on hold, you can replace the handset without disconnecting the call. Press the LINE button at any time to return to your call. Note: You cannot put an intercom call on hold.

If the call is still on hold at your telephone after one minute, a triple ring will sound, and will sound every minute thereafter to alert you that the caller is still on hold.

Note: If you wish, you may change the first held call reminder from two minutes to a different time. (See Page 107.)

You can also take a call off from hold at a nonEPIC telephone, by simply seizing the line at that telephone.

Using Hold

Press HOLD to place an outside call on hold

PAG E

REDIAL

HOLD

Operating Your System

To make a call on another line:

Press HOLD to place the first call on hold.

2 Press another LINE button to make

a call on that line.

3 Press the LINE button of the first

call at any time to return to the first call.

To answer a call ringing on another line:

Press HOLD to place the first call on hold.

2 Press the flashing LINE button to

answer the incoming call.

To switch between lines:

1 Press HOLD to place your current

call on hold.

2 Press another LINE button to make

or answer another call.

Using Another Line During a Conversation

While having a conversation on one line, you may make a call on another line. Press HOLD to place your first call on hold and then press another LINE button to make a second call. Press the first LINE button at any time to return to your original call and disconnect the second call. If you wish to keep the second call, you must remember to place it on hold before returning to the original call.

While having a conversation on one line, if a call comes in on another line, its line lamp will begin flashing and a double ring will sound every 15 seconds to alert you of that incoming call. If an incoming call is ringing on a line that is set to “ringer off” at your telephone, the alerting ring will not sound.

You may answer the call by pressing the flashing LINE button. Remember to put the first call on hold before answering the incoming call, or the first call will be disconnected.

You can switch between lines as much as you want during the course of a call. Always remember to place your current call on hold before seizing another line, or you will disconnect your current call.

Remember to put your current call on hold before seizing another line

REDIAL

HOLD

Operating Your System

To conference two outside calls:

Make or answer a call.

2 Press HOLD.

Make or answer a call on another line.

4 When the second call is connected,

press the CONFERENCE button. The lines are immediately conferenced.

5 To end a conference call, hang up.

Both parties will be disconnected. OR You may press a LINE button if you wish to continue with the call on that line. The party on the other line will be disconnected.

To conference another station while on an outside call:

Place an intercom call to the desired station. The outside call is automatically placed on hold.

2 After the person at the other station

answers, press the CONFERENCE button to create a conference call.

3 To end the conference call, hang up.

The person at the other station may remain connected to the outside call.

While having a conversation on one line, you can make or answer a second call on another line, then connect both lines together to create a conference call.

If you wish to talk privately with one party during a conference call, press HOLD to place both lines on hold, and then press a LINE button to talk privately with the person on that line. Press CONFERENCE to resume the conference call.

You may also use the conference feature to join another station to a call on an outside line. The person at either EPIC telephone can leave the conference call by hanging up, and the remaining station will stay connected to the outside call.

Another way to conference another station to an outside call is to tell the person at the other station to press the appropriate LINE button at their telephone. Note that if System Call Privacy is ON, you must first turn Call Privacy OFF by pressing the CONFERENCE button, or the person at the other station will not be able join the call by pressing their LINE button.

Conferencing Calls

The Conference button allows you to join two outside calls, or another station to an outside call

CONFERENCE

FLASH

Operating Your System

To transfer a call after first announcing it to the other station:

Place an intercom call to the desired station. The outside call is automatically placed on hold.

2 Wait for an answer. Announce that

you are transferring the call.

3 Press the TRANSFER button.

To transfer a call directly, without first announcing it to the other station:

Press the TRANSFER button.

2 Dial the desired two-digit station

number to transfer the call to that station.

You may transfer a call to another station after first placing an intercom call to the desired station to announce the call. If the person at the other station wishes to talk to the caller, simply press the TRANSFER button and hang up your telephone. This feature is especially useful for screening calls.

Note: If the other EPIC station does not wish to be transferred the call, press the LINE button to return to the outside call.

You may also transfer a call directly, without announcing it to the other station. While the desired station is ringing, the call will stay on hold at all the other stations, including yours. If the person at the desired station does not answer, you can re-engage the call by pressing the flashing LINE button. Likewise, if you hear your telephone ringing the transfer ring and you are nearer to another telephone, you can take the call at this telephone simply by pressing the flashing LINE button.

Note: If the desired station does not answer, it will stop ringing after one minute.

Transferring an Outside Call to Another Station

Press TRANSFER to send a call to another station

TRANSFER

PAG E

Operating Your System

To use the transfer ring:

1 Press TRANSFER twice.

All the other phones will now ring with the transfer ring.

To use one of eight personal rings:

Press TRANSFER and then the

desired dial pad number buttons (from 31-38).

All the other phones will now ring with the personal ring represented by that number.

Transferring an Outside Call to All Stations

You may transfer an outside call to all stations by using the transfer ring or one of eight personal rings. If you answer a call that is not for you, and you do not know where to direct it, just press TRANSFER twice. All of the other phones will ring in the transfer ring and the call will be transferred to whoever answers next. The call will remain on hold at your station until another station picks up the call.

Your EPIC telephone also features eight unique personal transfer rings which you may use to transfer a call to all of the other stations. This feature is helpful if you wish to transfer a call to a particular person who may not always be by a particular phone. Many people find this method of transferring a call more professional and unobtrusive than the traditional method of using voice pages to call people to the phone. You may assign each person their own personal ring, and each time a call comes in for them, you can transfer the call to all stations with their personal ring.

Press TRANSFER twice to transfer a call to all stations

Or use the dialpad numbers 31-38 to transfer a call to all stations with a personal ring

TRANSFER

ABC

JKL

DEF

PAG E

MNO

Operating Your System

Using Caller ID

To view numbers in the caller list:

Press the CALLER ID button.

2 Use the right and left arrow buttons

under the display to view the caller list.

To see the caller ID information of an incoming call:

The caller ID information will be displayed automatically, with no need to press the CALLER ID button.

To use call waiting caller ID:

When you are on the line and another call comes in, the display will automatically display the caller ID information. If you wish to answer that call, use the FLASH button to toggle between the calls.

To use the NEW CALL Lamp:

When the NEW CALL lamp is lit solid, this means that at least one new call has been added to the caller list since the Caller ID button was last pressed.

Note that the NEW CALL lamp will turn off as soon as you press the Caller ID button, regardless of whether you view the new calls or not. Note also that if you answer a call

at your phone, it will not light the NEW CALL lamp.

The Caller ID feature works in conjunction with Caller ID service, which may be offered by your local telephone company, is name and number and call waiting caller ID compatible, and can store up to 50 of your most recent calls.

In order for this feature to work, you must subscribe to the Caller ID service from your local telephone company. Name and number caller ID and call waiting caller ID may not be available in all areas that offer caller ID service, and may cost more than basic number caller ID service.

Note that you must order Caller ID service separately for each line on which you want the service.

If you subscribe to Call Waiting Caller ID combined service, your telephone will let you see who is calling while you are on another call. Note that your telephone company must provide this service in order for this feature to work.

When you press the CALLER ID button to view the caller list, the display will indicate the number of new calls in the caller list, as well as the total number of calls in the caller list. A “new” call is one that has not yet been viewed. You can then use the right arrow button to view the list from most recent to oldest, or the left arrow button to go from the oldest to the most recent calls.

Press CALLER ID and the arrow buttons to view the caller list

Operating Your System

Using Caller ID (Continued)

To dial a number in the caller list:

1 Follow the instructions on the previous

page for viewing the caller list.

2 Lift your handset, or press DIAL, or

SPEAKER, or HEADSET, or a LINE button when the desired number is displayed.

Note that before performing step 2, you may press the “#” button repeatedly to scroll through different choices for dialing that number, either with our without the area code or a “1” in front.

To delete numbers from the caller list:

While viewing the caller list, press the

DELETE button twice when the desired number is displayed,

press the DELETE button and keep it depressed for 5 seconds to delete all the numbers in the caller list.

Note: In addition to being able to delete any and all records from your caller list, you can decide whether calls are stored in the first place. You may choose separately for each line at your phone. To do this, press PROGRAM, then NEXT until you see “Caller ID Store”, then press ENTER. Press CHANGE if you wish to change the setting for Line 1, and then press NEXT and CHANGE to view and change the settings for Lines 2-4.

When you dial a number from the caller list, the telephone will dial it as it is shown in the display, with a “1” and the area code. If you need to dial it in a different way, press the “#” button to scroll through different choices for dialing the number before going off-hook or pressing DIAL.

Entering Area Codes into your Epic telephone

You may also enter area codes into your EPIC telephone so that telephone numbers are displayed properly, enabling you to dial numbers in the caller list without having to press the “#” button first.

You may enter one HOME area code. Use this feature if you only need to dial the seven digits of the telephone numbers for calls in your own area code. After you program your home area code, when you receive a call from within this area code, the screen will display only the seven digits, and only those seven digits will be dialed out.

You may also enter up to six LOCAL area codes. Use this feature if there are certain area codes that require you to dial the area code plus the seven digits, but without the “1” in front.

In addition, you may enter up to six “1 PLUS 7” area codes. Use this feature if there are certain area codes that require you to dial a “1” plus the seven digits, but without the area code.

To enter your HOME, LOCAL, and “1 PLUS 7” area codes, press PROGRAM, then press NEXT until you see “Area Codes” in the display, then press ENTER. You will see the HOME area code setting. Press CHANGE if you wish to change this setting, or press NEXT to view the LOCAL and “1 PLUS 7” area code settings. Press CHANGE whenever you wish to enter a new code or change a currently stored code.

Operating Your System

Using Telephone Company Voice Mail

To use your MSG lamp to indicate voice mail messages:

Subscribe to voice mail service from your local Telephone Company.

2 Follow the instructions at right to set

your voice mail detector to the proper line.

- The MSG lamp will now flash whenever you have new messages.

To access your voice mail messages:

Dial the number for your Telephone Company voice mail service. You may wish to store this number in one of your phone’s memory locations for easy access (see page 45).

To turn off the MSG lamp:

If your MSG lamp ever remains flashing even after you have retrieved your messages, you may turn it off manually by following the following instructions:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT until

“New Call Lamp and VMWI Message” appears in the display.

3 Press the soft key under RESET.

If you subscribe to Telephone Company voice mail, the MSG lamp will flash when you have unretrieved messages.

Your telephone comes factory-set to detect messages on Line 1. If your voice mail service is on one of the other lines, you may change this setting to the proper line. You may also turn the feature off if you prefer.

To do this, press PROGRAM, then NEXT repeatedly until you see “Phone Co VMWI” in the display, then press ENTER. The display will read “VMWI: LINE 1.” Press CHANGE if you wish to select LINE 2, LINE 3, LINE 4, or OFF.

Message signals are sent by the Telephone Company in one of two ways: FSK or stutter dial tone. Your telephone comes factory-set to FSK, which means that only its FSK detector is active.

If your NEW CALL lamp functions properly, then do not change this setting. However, if your MSG lamp does not flash when you have unretrieved messages, and yet you hear the stutter dial tone when you pick up your handset, first make sure you have followed the above steps to make sure you have set the detector to the line that your voice mail service is on.

If your MSG lamp still does not function properly, then set your detector to STUTTER.

To do this, follow the above steps to set the proper line, then press NEXT. The display will read “VMWI: FSK.” Press CHANGE if you wish to select STUTTER. This will activate the stutter dial tone detector.

Operating Your System

Using Flash

1 Press FLASH instead of the switch-

hook when using custom calling services or when activating certain Centrex or PBX features.

Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain PBX or Centrex features. You may be required to press other buttons before or after you press FLASH. Refer to the custom calling instructions provided by your local telephone company or to the operating instructions provided with your PBX.

You can store a switchhook flash into a memory location. When you store a flash, it is represented in the display by a small “f”. (See page 48.)

Note: The initial factory-set flash length is 700 milliseconds, which is appropriate for most installations. However, you can adjust the flash length to make it longer or shorter. (See page

109.)

Press FLASH to access custom calling services such as Call Waiting

CONFERENCE

FLASH

VOLUME

Using Mute

Operating Your System

To turn mute on/off during a call:

Press MUTE.

- The MUTE indicator turns ON.

2 Press MUTE again to cancel MUTE.

- The MUTE indicator turns OFF.

The Mute feature allows you to turn off your telephone’s microphone so that the other party cannot hear you.

The Mute feature works whether you are using the handset or the speakerphone. It silences only your voice; you will still be able to hear the other party.

The Mute feature automatically cancels when you hang up, switch between lines or switch from speakerphone to handset during a call.

Press MUTE to turn off your microphone so you cannot be heard

HEADSET

MUTESPEAKER

Operating Your System

Using Do Not Disturb (DND)

To activate Do Not Disturb:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Don’t Dsturb:OFF” appears in the display.

3 Press the soft key under CHANGE.

The display will now read “Don’t Dsturb:ON”.

4 Press PROGRAM to exit.

You will notice that your phone’s DND indicator in the display is now on, and your telephone’s display will read “Do Not Disturb.”

To cancel Do Not Disturb:

Press the soft key under RESET at any time to cancel Do Not Disturb.

The Do Not Disturb feature is useful to prevent interruptions during meetings or whenever you do not want to be disturbed.

While the Do Not Disturb feature is activated, your telephone will not ring. Incoming calls will be signaled only by the LINE indicators flashing. Pages will not be heard through your telephone, and other stations will be unable to make intercom calls to you or transfer calls to your telephone.

You may still answer any outside call by pressing the desired flashing LINE button. You may also place outside calls and intercom calls while your Do Not Disturb is activated.

Activate Do Not Disturb to silence your ringer and prevent intercom calls and pages

Operating Your System

Using Line Reserve

To reserve a line that is currently being used:

While the phone is on-hook and idle:

1 Press HOLD.

2 Press the desired LINE button.

- The line indicator will turn from red to orange.

To cancel Line Reserve:

1 Press the LINE button again.

- The line indicator will turn from orange back to red.

The Line Reserve feature enables you to reserve a line that is currently in use. This feature is especially useful in offices where the phones are in heavy use. You are spared the trouble of constantly monitoring your telephone while waiting for a free line.

To reserve a line that someone is using, press HOLD then the desired LINE button. As soon as that line becomes free, your phone will alert you with a triple ring and that line will be reserved for your station.

If you do not go off-hook within 15 seconds after you are alerted, the line will become free again for others to use, and your Line Reserve will also cancel automatically if you make or answer a call on another line.

press the desired LINE button to reserve a line currently in use

Press HOLD then...

Operating Your System

The Call Privacy feature prevents people at other stations from joining or listening to your conversation unless you conference them to the line or release the call privacy during the call.

When you use a telephone line, Call Privacy will automatically be on or off, depending on the system setting which was set at Station #11. (See page 18.)

If you release Call Privacy during a call, this new setting will remain for the length of the call, and the setting will automatically return to the system setting when you hang up.

Note: Call Privacy is always on for intercom calls.

Releasing Call Privacy

To release call privacy during a call:

If your system is set to have call privacy normally ON, it will automatically be on during each call.

1 Press the CONFERENCE button

any time you wish to turn the call privacy OFF during a particular call.

“Privacy Released” will appear in the display to indicate that call privacy is temporarily off.

The CONFERENCE button is also used to release Call Privacy off during a call

CONFERENCE



FLASH

GHI

To temporarily turn off toll restriction at a restricted telephone:

Press HOLD.

2 Enter the 4 digit toll restriction access

code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.

The SPEAKER light will flash indicating that toll restriction is temporarily

off, and you may make your call.

To turn toll restriction on/off at a particular telephone for a longer period:

Press HOLD.

2 Enter “

” or “#”.

... to turn Toll Restriction ON. # ... to turn Toll Restriction OFF (factory setting).

3 Enter the 4 digit toll restriction access

code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.

Operating Your System

Using Toll Restriction

You may sometimes wish to make an unrestricted call from a restricted telephone. When you use this feature, Toll Restriction will turn back on automatically 10 seconds after you hang up and will be signaled by a flash of the SPEAKER light. You may continue making unrestricted calls without the need of re-entering the access code, as long as you go off-hook again within 10 seconds of hanging up your previous call.

You may turn Toll Restriction ON and OFF at a telephone without affecting the Toll Restriction settings stored in that telephone. For instance, you may wish to turn Toll Restriction off for some guests, or you may want Toll Restriction to be on only during certain periods. When you turn off Toll Restriction at a telephone using this feature, it will stay off until you turn it back on.

Note: Turning Toll Restriction ON at a telephone will have no effect unless restrictions have been stored at that telephone. (See pages 14-17.)

Press HOLD then the four-digit access code to temporarily turn off Toll Restriction at a telephone

Use the *and # buttons if you wish to turn Toll Restriction on or off at a telephone for a longer period



OPERTONE



Using the Call Timer

Operating Your System

To view the elapsed time during your call:

Simply view the display, which will automatically display the elapsed time during a call.

To restart the timer from zero:

Press the left arrow (<)button, which is found directly below the display.

To view the length of your previous five calls:

While the phone is on-hook and idle, press REDIAL. The display will show the elapsed time of the previous call, along with its time and date.

Note that you can use the right arrow button under the display to view the lengths of the previous five calls, along with their times and dates.

Every call is automatically timed in minutes and seconds. This feature is great for account billing and controlling long distance usage.

The minutes and seconds display appears automatically, showing the elapsed time of the call. If you wish to begin counting the time from that instant, press the left arrow button to restart the timer from zero.

The call timer automatically displays the elapsed time during your call

Press the left arrow button at any time to restart the timer from zero

Using a Headset With Your EPIC Telephone

To make and answer a call using the headset:

Press the HEADSET button to acti-

vate the headset.

If you wish to override automatic line selection, you may press the desired Line button before pressing the HEADSET button. You will be connected to that line on the speakerphone, then you can press the HEADSET button to toggle to the headset. Note: If you would like to be connected directly to the headset when you press the Line button, you may set your telephone to automatically seize the headset (See page

104).

2 Press HEADSET again to hang up.

Note: If you wish to use an externally amplified headset, you may set the HEADSET button to toggle the handset jack instead of the 2.5mm jack. To do this: Press PROGRAM, then press the soft key under NEXT repeatedly until “Advanced Setting” appears in the display, and then press the soft key under ENTER. Press the soft key under NEXT until “Headset Type” appears in the display, and then press the soft key under ENTER. Press the soft key under CHANGE if you wish to change the Headset Type setting. The choices are

Hst: 2.5mm JACK or Hst: HANDSET JACK. Press Program to exit.

Your EPIC telephone is headset-ready. It comes equipped with a 2.5mm headset jack, and a built-in headset amplifier, along with a dedicated HEADSET button

Simply plug the accessory telephone headset with a 2.5 millimeter plug into the headset jack, and you are all set. There is no need to buy a headset with a separate amplifier.

You can use your headset to make or answer an outside call, an intercom call or a page. Simply press the HEADSET button instead of lifting the handset. During a call, you may switch back and forth between handset and headset and speakerphone as much as you like.

Note that whenever the HEADSET indicator is on, you may hang up the handset without disconnecting your call.

Note: We recommend that you use only the headset that TMC offers as an accessory for the Epic System, model number HS-8200, which has been tested to function properly with your telephone. You may purchase this headset from wherever you purchased your telephones, or by calling TMC directly at 1-800-TMC-1638.

Use the HEADSET button to toggle the headset on and off.

Operating Your System

HEADSET

MUTESPEAKER

Operating Your System

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Time/Date Set” appears in the display, and then press ENTER.

The display will show the currently set time.

3 Press the soft key under CHANGE,

then enter the time as instructed in the display.

4 Press the soft key under NEXT, then

press CHANGE to choose between AM or PM, then press NEXT again.

The display will show the currently set date.

5 Press the soft key under CHANGE,

then enter the date as instructed in the display.

6 Press PROGRAM to exit.

Follow these same steps whenever you wish to adjust your system’s clock.

Note: If you subscribe to caller ID service from your local telephone company, then there is no need to set the time and date for your telephone. This will be set automatically by the caller ID information, and will be updated as new calls come in.

Adjusting Your Telephone's Time and Date

If you subscribe to Caller ID service, then the Date and Time is set automatically

Memory Dialing

Memory Features

Your EPIC telephone can store up to 56 of your most often dialed numbers in its memory.

- 3 numbers into Upper Memory locations, which you can dial at the touch of a memory button;

- 3 numbers into Lower Memory locations, which you can dial by pressing LOWER plus the desired memory button;

- 10 numbers into Personal Directory locations, which you can dial by pressing”#” followed by the arrow buttons and the DIAL button;

- 40 numbers into Shared Directory locations, which you store at Station #11 and which you can dial from any phone in the system by pressing “*” followed by the arrow buttons and the DIAL button.

Directory Card

Remove the directory card and write down the names or telephone numbers associated with the memory locations where you are storing numbers.

To remove the directory card, slide your fingernail under the right edge of the directory card and lift the card out, or simply touch the directory card with a piece of scotch tape and lift upward, as illustrated below.

Memory Dialing

Using Memory Dial

To store a memory dial number:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the Memory button where you

wish to store the number, or press LOWER followed by the desired memory button if you wish to store the number in a lower memory location.

- The display will show the currently

stored number, or indicate “Empty Location.”

4 Press the soft key under CHANGE if

you wish to store a new number.

5 Dial desired telephone number, up

to 32 digits.

6 Press the soft key under SAVE.

You may store up to 6 telephone numbers at your telephone which you can dial automatically with the press of a memory button.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

To dial a memory dial number:

1 Press the memory button where the desired

telephone number is stored.

Press LOWER followed by the desired memory button if you wish to dial a number stored in a lower memory location.

When you press a memory button, the speakerphone turns on automatically, and the number is dialed out. You may lift the handset or press HEADSET to switch to a handset or headset call at any time.

Press Memory button to dial numbers in white spaces

Press LOWER, then Memory button to dial numbers in gray spaces

Note: If you ever wish to erase the memory dial numbers stored in your phone, please follow the instructions found on page 49.

Memory Dialing

To store a personal directory dial number:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the “#” button.

- The display will read “ Empty

Location,” or indicate that your personal directory is full.

4 Press the soft key under CHANGE if

you wish to store a new number, or press NEXT repeatedly until you see the previously stored entry you would like to change, and then press CHANGE.

5 Dial desired telephone number, and

then press NEXT.

- The display will show the currently

stored name, or indicate “No Name.”

6 Press the soft key under CHANGE if

you wish to store a new name, and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number.

7 Press the soft key under SAVE.

You may store up to 10 personal directory dial telephone numbers at your telephone.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

For a guide on using the dialpad to enter names, please see page 57.

If you would like to erase the personal directory numbers stored in your phone, please follow the instructions found on page 49.

To dial a personal directory number:

1 While the phone is on-hook and idle, press

the “#” button.

- The display will read “Personal Dir.”

2 Use the right and left arrow buttons below

the display to view the personal directory entries.

Note: The directory is organized alphabetically, and you may jump to your desired entry, or one close to it, by pressing the corresponding dialpad number. For example, press the “5” dialpad button three times to jump to the first entry starting with “L”. You can then use the right and left arrow buttons if needed to view the entries starting at that point.

3 When the desired entry is displayed, you

may dial it simply by lifting your handset, or by pressing DIAL, or SPEAKER, or HEADSET, or by pressing a desired LINE button.

Using Personal Directory Dial

Memory Dialing

Using Shared Directory Dial

To store a shared directory dial number:

At S

ation #11:

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under MEM.

- The display will read “Select

Location”

3 Press the “

” button.

- The display will read “ Empty

Location,” or indicate that the shared directory is full.

4 Press the soft key under CHANGE if

you wish to store a new number, or press NEXT repeatedly until you see the previously stored entry you would like to edit, and then press CHANGE.

5 Dial desired telephone number, and

then press NEXT.

- The display will show the currently

stored name, or indicate “No Name.”

6 Press the soft key under CHANGE if

you wish to store a new name, and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number.

7 Press the soft key under SAVE.

Note: After you store a shared directory dial number at station #11, please allow 24 hours for it to be shared with the other stations in the system.

The Shared Directory Dial feature allows you to store an additional 40 telephone numbers into memory at Station #11 and dial them from any phone in the system.

Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48).

For a guide on using the dialpad to enter names, please see page 57.

If you would like to erase the shared directory numbers, please follow the instructions found on page 49.

To dial a shared directory number:

1 While the phone is on-hook and idle, press

the “*” button.

- The display will read “Shared Directory”

2 Use the right and left arrow buttons below

the display to view the shared directory entries.

Note: The directory is organized alphabetically, and you may jump to your desired entry, or one close to it, by pressing the corresponding dialpad number. You can then use the right and left arrow buttons if needed to view the entries starting at that point.

3 When the desired entry is displayed, you

may dial it simply by lifting your handset, or by pressing DIAL, or SPEAKER, or HEADSET, or by pressing a desired LINE button.

Memory Dialing

Storing a hyphen into memory:

You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen.

Storing a dialing pause into memory:

You can store a pause in a memory location for use with certain banking and long distance services. You may also need to insert a pause between the access number and the telephone number if your telephone is connected to a PBX or Centrex system. To insert a dialing pause into a number you are storing, press HOLD. Each press of HOLD will insert a 1.5 second pause, represented by a “p” in the display.

Storing a switchhook flash into memory:

You can store a switchhook flash into a memory location for use with certain custom calling services, such as Call Waiting. You may also need to insert a switchhook flash as part of a feature activation code if your telephone is connected to a PBX or Centrex system. To insert a switchhook flash into a number you are storing, press FLASH. Each press of FLASH will insert a 700 millisecond switchhook flash, represented by an “f” in the display. Note: if 700 ms is not an appropriate length for your installation, you may set a different value. (See page 109.)

Storing temporary tone dialing into memory:

If your system is set to pulse dialing mode, you can store a temporary switch to tone dialing as part of a number you are storing in a memory location. You may, for example, wish to dial a number in pulse followed by an access code in tone dialing. To insert a “switch to tone” into a sequence you are storing, press the *(TONE) button. All the following numbers in the sequence will automatically be dialed in tone mode.

Special Memory Features

Storing one of the last five numbers dialed into memory:

To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed. Press SAVE when the desired number is displayed.

Storing a Caller ID number into memory:

To store a caller ID number into memory, first scroll through the caller ID list. When the desired number is displayed, press the location where you wish to store the number. You may press a memory button, or the # button to store in your personal directory. Or, if you this phone is station #11 you may press the * button to store in the shared directory. The display will ask whether you wish to store the number. Press the soft key under YES to store the number.

Predialing:

You may predial a call, which allows you to casually enter a telephone number and check it in the display before it is dialed out. To make a predialed call, enter the number using the dialpad while the telephone is on-hook, then lift the handset or press the SPEAKER or HEADSET button or press the desired LINE button. If you make a mistake while dialing the number, you can use the DELETE button to erase digits one at a time.

Erasing numbers stored in memory:

To erase all memory dial numbers and personal directory numbers stored in your telephone, press PROGRAM, then press the soft key under NEXT repeatedly, until “Advanced

Setting” appears in the display, and then press ENTER. “Erase Memory” will appear in the display. Press ENTER. “Memory Dials” will appear in the display. Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!” To erase the shared directory num- bers, at station #11 follow the above steps until you see “Memory Dials” in the display. Press NEXT, and you will see “Shared Directory” in the display. Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!” To erase the toll restrictions stored in your telephone follow the above steps until you see “Erase Memory” in the display. Press NEXT repeatedly, until you see “Erase Toll Restr” in the display, and then press ENTER. If you are not at station #11, you will be prompted to enter the toll restriction access code. Do this, then press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”

Memory Dialing

Special Memory Features (Continued)

To intercom another station:

1 Press the INTERCOM button, then

dial the two-digit station number of the station you wish to intercom.

2 To end the conversation, hang up or

press the SPEAKER button.

To intercom another station while you are on an outside call:

1 Press the INTERCOM button. The

outside call is automatically placed on hold.

2 Place your intercom call the same

way as described above.

3 Press the LINE button of your out-

side call at any time to return to that call.

Intercom Operation

Making Intercom Calls

You may place an intercom call by dialing the two-digit station number of the desired station.

When you place an intercom call, your speakerphone turns on automatically.

If the called station is set to INTERCOM RING, you may speak to the station as soon as they answer.

If the called station is set to INTERCOM VOICE or INTERCOM HANDSFREE, you may speak to the station after you hear the confirming tone.

Note: If the intercom line is busy or the called station is set to DO NOT DISTURB, you will hear a no action tone.

Use the INTERCOM button and the dialpad to make intercom calls to other stations

Intercom Operation

To answer an intercom call:

A If your phone is set to INTERCOM

RING:

Press the SPEAKER button or lift the handset and begin talking.

B If your phone is set to INTERCOM

VOICE:

You will hear one ring, then an alert tone followed by the caller’s voice. To answer the voice call at any time, press the SPEAKER button or lift the handset and begin talking.

If your phone is set to INTERCOM HANDSFREE:

You will hear one ring, then a triple alert tone to let you know that your phone has automatically answered an intercom call on speakerphone. At any time you may respond to the call by speaking towards your telephone.

To answer an intercom call if you are currently on an outside call:

1 Press the flashing INTERCOM but-

ton. The outside call is automatically placed on hold.

2 Press the LINE button of your out-

side call at any time to return to that call.

When you hear the intercom ring or the alert tone followed by the caller’s voice, you may lift the handset or press the SPEAKER button to answer the call.

If you set your telephone to INTERCOM HANDSFREE, your telephone automatically answers the call on speakerphone and you may respond to the call by speaking towards your telephone. (See page 54 for instructions on Selecting INTERCOM RING, VOICE or HANDSFREE.)

Answering Intercom Calls

Intercom Operation

To page another station:

Press PAGE.

2 Dial the two-digit station number of

the station you wish to page.

3 After you hear the paging tone,

speak towards the telephone or lift the handset and make your announcement.

To make an All Page:

Press the PAGE button twice.

2 After you hear the paging tone,

speak towards the telephone or lift the handset and make your announcement.

3 Replace the handset in the cradle or

press the SPEAKER button to hang up.

Making Pages

The Paging feature allows you to make announcements to other EPIC stations in the system. When you make a Page, your speakerphone is automatically activated; you can talk immediately using the speakerphone, or lift the handset and talk.

Note: You may Page another station only if it is not in use, does not have DO NOT DISTURB activated, and is not set to Block Pages. If the station is in any of these conditions, you will hear a no action tone.

The All Page feature enables you to make announcements through all of the other EPIC stations.

When you make an All Page, your announcement, preceded by a double paging alert tone, will be heard at all the phones that are not in use and do not have their DO NOT DISTURB or Page Block activated.

Press PAGE followed by a station button to make a page to that station

Press PAGE twice to make an All Page

TRANSFER

PAG E

REDIAL

Intercom Operation

To answer a page directed to your station or an All Page:

Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM button.

2 Replace the handset in the cradle or

press the SPEAKER or HEADSET button to hang up.

Answering Pages

Blocking Pages at your telephone:

If you wish, you may block pages at your telephone. If you do so, when a person at another station makes an All Page, it will not be heard through your telephone. Also, when anyone tries to page your station, they will hear a no action tone and will not be able to make their announcement through your speaker.

To block pages at your telephone, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs” appears int he display, and then press ENTER. Press the soft key under NEXT until “Pages” appears in the display, along with the current setting. Press the soft key under CHANGE if you wish to change the setting. The choices are Pages: ALLOWED (factory setting), and Pages: BLOCKED. Press PROGRAM to exit.

Once you hear the announcement, you may answer a page directed to your station by lifting the handset, pressing the SPEAKER button or pressing the flashing INTERCOM button. You may answer an All Page by pressing the flashing INTERCOM button. In either case you will then be connected to the caller in a private intercom conversation.

A page directed to a particular station may be answered only at that station. However, you may answer an All Page from any phone in the system, even one that is busy on an outside line, has DO NOT DISTURB set or has blocked pages.

To choose how your phone will respond to intercom calls:

Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Intercom Prefs” appears in the display, and then press ENTER.

The display will show the current intercom setting.

3 Press the soft key under CHANGE

repeatedly, until the desired intercom setting is displayed.

The choices are: Intcm:HANDSFREE (factory setting) Intcm:RING Intcm:VOICE

4 Press PROGRAM to exit.

Selecting Intercom Ring, Intercom Voice, or Handsfree

Intercom Operation

You may set your telephone to respond to intercom calls in one of three ways:

INTERCOM HANDSFREE: When someone makes an intercom call to you, your telephone will ring once, then give you a triple alert tone which lets you know that your phone has automatically answered the intercom call on speakerphone. You may respond to the call simply by speaking towards your telephone.

INTERCOM RING: When someone makes an intercom call to you, your telephone will ring repeatedly with the intercom ring. You may respond to the call by lifting the handset or pressing the SPEAKER button.

INTERCOM VOICE: When someone makes an intercom call to you, your telephone will ring once, then give you an alert tone, followed by the caller’s voice. You may respond to the call by lifting the handset or pressing the SPEAKER button.

Note: When someone makes an intercom call to you while you are on an outside line, you will hear a single intercom ring regardless of your intercom ringer setting. (See Using Off Hook Voice Announce, page 55.)

To make an off hook voice announcement:

Make an intercom call to another ext. that is busy on an outside call.

2 After you hear the confirming tone,

you may make your announcement and your voice will be heard through the speaker at the called station.

To respond to an off hook voice announcement:

Press the flashing INTERCOM button. The outside call is automatically placed on hold.

2 Press the LINE button of your out-

side call at any time to return to that call.

Intercom Operation

Using Off Hook Voice Announce

Your EPIC telephone will allow you to make an intercom call to another station, even if that station is busy on an outside call. Your voice will be heard through the speaker of the called station without interrupting their call in progress.

Note: If the station you are calling is busy on the speakerphone or has blocked Off Hook Voice Announcements, you will still be able to alert the station with a single ring, but you will not be able to make your voice announcement.

You may respond to an Off Hook Voice Announcement by pressing the flashing INTERCOM button. You will be connected to the other station on the intercom, and the outside call will automatically be placed on hold. When you wish to return to the outside call, press its LINE button, and the intercom call will be disconnected.

Blocking off hook voice announcements at your telephone:

If you wish, you may block Off Hook Voice Announcements at your telephone.

To do so, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs” appears in the display, and then press ENTER. Press the soft key under NEXT until “OHVA” appears in the display, along with the current setting. Press the soft key under CHANGE if you wish to change the setting. The choices are OHVA: ALLOWED (factory setting), and OHVA: BLOCKED. Press PROGRAM to exit.

Intercom Operation

To monitor a room through the speakerphone of another station:

Place an intercom call to telephone you wish to monitor.

2 Press MUTE if you want to prevent

sounds in your room from being heard at the monitored phone.

3 To end monitoring, hang up the

handset or press SPEAKER. The remote station will disconnect immediately.

Note: The remote phone must be set to Intercom HANDSFREE. (See page 54.)

The Room Monitoring feature allows you to activate the speakerphone of another station to monitor sounds in that room. This feature is especially useful in a nursery room or home office where there are children present.

The remote station must be set to INTERCOM HANDSFREE. When you call this phone on the intercom, its speakerphone activates and remains on, allowing you to hear sounds in that room until you hang up.

To prevent sounds in your room from being transmitted to the room you are monitoring, you must press MUTE on your phone.

Monitoring a Room Using the Intercom

Press MUTE at your telephone to prevent sounds in your room from being transmitted to the room you are monitoring

To monitor sounds in another room, place an intercom call to a station that has been set to HANDSFREE

HEADSET

MUTESPEAKER

Intercom Operation

Naming Stations

To Name a Station in Your Epic System:

At S

tation #1

1 Press PROGRAM.

- The display will read “Program...”

2 Press the soft key under NEXT

repeatedly, until “Station Naming” appears in the display, and then press ENTER.

- The display will show the currently

stored name for station #11, or indicate “No Name” if no name has yet been given to station #11.

3 Press the soft key under CHANGE if

you wish to store a new name for station #11, or press NEXT repeatedly until you see the station number that you want to name, and then press CHANGE.

4 Use the dialpad numbers to enter

the name for the desired station.

5 Press the soft key under SAVE.

Repeat steps 1-5 for any additional stations you wish to name.

1 2 3 4 5 6 7 8 9

, A D G J M P T W

B E H K N Q U X

‘ C F I L O R V Y

& a d g j m S t Z

. b e h k n p u w

( c f i l o q v x

) 2 3 4 5 6 r 8 y

sz7

Guide for Entering Names

If you wish, you may give a name to each of your Epic telephones, so that people can see the names along with the station numbers when they place intercom calls. For example, you might name station #12 “Mary” and station #15 “Conference Room.”

The table below shows which dialpad numbers to press for all the different letters and special characters. Note that you can press the 0, *, and # buttons if you want those characters, and you can press the right arrow button below the display to leave an empty space, and the DELETE button any time to make corrections.

Answering System

Setting Up and Operating Your Telephone’s Answering System

Answering System Overview

The answering system can store approximately 35 minutes of incoming messages, memos and OGMs. If the answering system is full and cannot store any more messages, the display will show the message “Memory Full!”

The Answering System lamp will light solid to indicate that your answering system is turned ON, and it will flash steadily if there are new messages.

There are two simple steps to take to set up your answering system:

1. Turn your answering system on (see next page).

2. Record your outgoing announcement (see page 60).

Please read the instructions in this section for more information on the operation of your answering system.

Answering System

Setting Up and Operating Your Telephone’s Answering System

Turning your Answering System On/Off

To turn your answering system on/off:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

The display will show the current Answering System setting.

3 Press the soft key under CHANGE

repeatedly, until the desired Answering System setting is displayed.

The choices are:

Ans System:OFF (factory setting) Ans System:ON Ans System:AA

4 Press P to exit.

You may turn your answering system ON or OFF at this telephone, or you may set this phone as an Auto Attendant for the system.

OFF: Use this setting at any phone that you want its answering system to be completely off. This telephone’s answering system will not answer any incoming calls, or calls that are transferred to it from other extensions in the system.

ON: If you are NOT setting another phone as an Auto Attendant for your system, you would set this phone to ON if you would like it to act as a regular answering machine. In this case it would answer both incoming calls and calls transferred to it from other extensions in the system.

If you ARE setting another phone as an Auto Attendant for your system, you would still set this phone to ON if you want it to answer calls transferred to it from other extensions, as well as incoming calls on any private lines.

AA: Only use this setting if you are setting this phone as the Auto Attendant for your system (See Setting Up and Operating a Telephone as an Auto Attendant, page 72).

Ans System: ON

CHANGE NEXT

Follow the instructions at left to turn your answering system on or off

Note: Some people want their Answering System ON on certain lines, but OFF on the remaining lines. To do this, follow steps 1-2 above, then press the soft key under NEXT repeatedly until Advanced Setting appears in the display, then press the soft key under ENTER. Press the soft key under

NEXT repeatedly until Ans Sys by Line appears in the display, then press

the soft key under ENTER. The display will read Ans Sys L1: ON. Press the soft key under CHANGE if you wish to change this setting to OFF, then press NEXT and CHANGE to change the setting for any of the other lines.

Recording your OGM

To record your OGM:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT.

- The display will read “OGM Setup.”

4 Press the soft key under ENTER.

- The display will read “Ans OGM.”

5 Lift the handset and press the soft

key under REC to start recording.

- The display will read “Recording...”

6 Press the soft key under STOP at

any time to stop recording.

If you set your answering system to ON, you must record your Ans (Answering) OGM. If you are using this phone as a regular answering machine and have not set another phone as an Auto Attendant, then this OGM will play when your phone answers incoming calls. It will also play when your phone answers calls transferred to it from other extensions in the system. You may wish to record an OGM such as “Hi this is John. I am not available right now. Please leave a message after the tone, and I will return your call.”

If you HAVE set another phone as an Auto Attendant for the system, this phone will not answer incoming calls, but this OGM will still play when calls are transferred to it from other extensions or by the Auto Attendant. In this case you might record an OGM such as “Hi, this is John. I am on another line or away from my desk. Please leave a message after the tone and I will return your call.”

If you do not wish to record your OGM, you may keep the pre-recorded one which is “Hello, please leave your message after the tone.”

Follow the instructions at left to record your OGM

Answering System

Setting Up and Operating Your Telephone’s Answering System

Ans OGM PLAY REC NEXT

Reviewing your OGM

You may review your OGM at any time. To do this, follow the steps 1-4 on the previous page for recording your OGM. Then press the soft key under PLAY to review your OGM.

Erasing your OGM

To erase your OGM, follow the instructions on the previous page for recording your OGM. After pressing the soft key under REC, immediately press the soft key under STOP. This will return the OGM to the factory pre-recorded OGM.

Changing your OGM

To change your OGM, simply follow the instructions on the previous page for recording your OGM. The newly recorded OGM will automatically replace the old one.

Answering System

Setting Up and Operating Your Telephone’s Answering System

Listening to your Messages

Play messages

Press ]. The display will indicate how many new and how many saved messages are currently stored in the answering system. The voice will announce “You have xx new messages and xx saved messages. First new message...”, followed by the date and time the message was received, then the message itself, then “next new message” and so on. After all the new messages are played, the telephone will automatically continue with the saved messages.

Stop message playback

You may press . at any time to stop message playback.

Pause message playback

Press ] to pause message playback. The display will read “Pause”. Press ] again to resume playback.

Repeat a message

During message playback, press the R button to return to the beginning of the current message. If you wish to go to the beginning of the previous message, press the R button quickly a second time.

Skip to the next message

During message playback, press , to skip to the next message.

Jump back

During message playback, press B to jump back 2 seconds in the current message. This is useful for repeating parts of a message, such as a telephone number.

Use the Answering System buttons to easily navigate your messages

Answering System

Setting Up and Operating Your Telephone’s Answering System

Listening to your Messages (Continued)

Jump forward

During message playback, press f to jump forward 2 seconds in the current message If you wish you may press f repeatedly to go to the next message This feature is useful for skipping unimportant parts of messages.

Saving a message as new

During message playback, press s to save the current message as new. This means that that this message will be grouped with the new messages, just as if it had not yet been played, and the ANSWERING SYSTEM LED will continue to flash, indicating that there is at least one new message.

Message auto save

Note that even if you do not press s, the message will still automatically be saved, but it will be grouped with the saved messages. The answering system will save all messages until they are erased, or until the memory capacity of the telephone is filled. At that time messages will no longer be recorded, until you erase messages (see page 65).

Using dialpad

During message playback, the dialpad can also be used to navigate the messages. Below is a list of possible dialpad actions:

Answering System

Setting Up and Operating Your Telephone’s Answering System

= = = = = = = = = =

Jump 2 seconds backward Play Jump 2 seconds forward Slow down Stop Speed up Repeat Skip Save as New Erase

1 2 3 4 5 6 7 9

Changing Playback Speed

To change playback speed:

Press } to slow down message playback.

2 Press } again at any

time to resume normal playback speed.

During message playback, press } to slow down message playback. Press } again to return to normal playback speed.. This feature is useful for hard-tounderstand messages, or for example to give you more time to write down the address or telephone number in a message.

For even greater control of playback speed, you may press the 4 button for slow playback, press the 4 button again for even slower playback, press the 6 button for fast playback, and press the 6 button again for even faster playback. Press the } button at any time to return to normal playback speed.

Use the PLAYBACK SPEED button to slow down message playback.

Use the 4 and 6 buttons for even greater speed control

Answering System

Setting Up and Operating Your Telephone’s Answering System

Erasing messages

To erase a message:

While listening to the message, press E.

The voice will say “Erased” as a confirmation that the message is erased.

To erase all messages:

During message playback, press E and keep it depressed for 5

seconds, until you hear the voice say “All Messages Erased.”

You may erase a message as you are listening to it. Simply press E while the message you wish to erase is playing. You will hear the voice say “Erase” to confirm that the message is erased.

You may also erase all stored messages at once. To do this, press E and keep it depressed for 5 seconds, until you hear the voice say “All Messages Erased.”

Use the ERASE button to erase any or all of your messages

Answering System

Setting Up and Operating Your Telephone’s Answering System

Setting your Telephone’s Pickup Delay

To set your telephone’s pickup delay:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until “Pickup Delay” appears in the display, and then press the soft key under ENTER.

The display will show the current Pickup Delay setting.

4 Press the soft key under CHANGE

repeatedly, until the desired Pickup Delay setting is displayed.

The choices are:

Pickup Delay: 1 (1 ring) Pickup Delay: 2 (2 rings) Pickup Delay: 3 Pickup Delay: 4 Pickup Delay: 5 (factory setting) Pickup Delay: 6 Pickup Delay: 7

5 Press P to exit.

The Pickup Delay setting determines how long this phone will ring before picking up an incoming call, or a call transferred to it from another extension in the system.

Note that if you turn Toll Saver ON at this phone (see page 69), that will override the Pickup Delay setting for incoming calls. However, when a call is transferred to this phone from another extension in the system, it will follow the Pickup Delay setting even if Toll Saver is set to ON.

Note also that this feature does not apply to the Auto Attendant. To set how long the Auto Attendant will wait before picking up a call, please refer to “Setting Auto Attendant Pickup Delay” on page 77.

Answering System

Setting Up and Operating Your Telephone’s Answering System

You may choose how long your phone will ring before its answering system will pick up calls

Pickup Delay: 5 BACK CHANGE NEXT

Recording a Memo or Conversation

To record a memo or conversation:

Press x.

- Its LED will turn on to indicate that the phone is recording.

2 Press . at any time to end the

recording

- The LED will turn off.

Recording a Memo

While the telephone is idle, you may record a memo which will be saved along with the new messages for later playback. To start recording a memo, press x. The button’s LED will turn on and “Recording...” will appear in the display. Begin speaking. The speakerphone is automatically on, or you may pick up the handset to talk. Press . to end the recording.

Recording a Conversation

While you are engaged in a phone conversation, you may record both sides of the conversation. This recording will be saved along with the new messages for later playback. To start recording a conversation, press x. The button’s LED will turn on and “Recording...” will appear in the display. The call is now being recorded. Press . to end the recording.

Use the x button to record a memo or your conversation

Answering System

Setting Up and Operating Your Telephone’s Answering System

Note: This phone does not sound any warning beeps to alert the other party that the conversation is being recorded. To be certain that you are in compliance with any laws or regulations concerning recording telephone calls, you should start the recording, and then inform the other party that you are recording the call.

Screening Calls

To turn Call Screening on/off:

Press b to turn on the Call Screening feature.

- The SCREEN CALLS indicator will turn ON.

2 Press b again at any

time to cancel the Call Screening feature.

- The SCREEN CALLS indicator will turn OFF.

The Call Screening feature allows you to listen to messages over the speakerphone as they are being recorded at your phone. If you wish to take the call, simply press the corresponding L button.

Use the b button to screen your calls

Answering System

Setting Up and Operating Your Telephone’s Answering System

Setting Toll Saver On/Off

To set Toll Saver on/off:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until ”Toll Saver” appears in the display, along with the current setting.

4 Press the soft key under CHANGE

repeatedly, until the desired Toll Saver setting is displayed.

The choices are:

Toll Saver: ON Toll Saver: OFF (factory setting)

5 Press P to exit.

The Toll Saver feature helps you eliminate toll charges when calling in to check for messages by letting you know if there are any new messages before the phone answers. When Toll Saver is turned ON, the answering system will pick up incoming calls after the second ring if there are new messages, or after the fourth ring if there are no new messages. In that case you would hang up after the third ring to avoid the toll charge.

Note: The Toll Saver feature overrides the Answer Pickup Delay setting. Also, if this phone is set as an Auto Attendant, the Toll Saver feature overrides the Auto Attendant Pickup Delay setting. So, for example, if you have set the Auto Attendant Pickup Delay to “0” rings, because you want a quiet office, you must keep the Toll Saver set to OFF.

The Toll Saver feature can help reduce toll charges

Answering System

Setting Up and Operating Your Telephone’s Answering System

Toll Saver: ON BACK CHANGE NEXT

Setting Message Length

To set Message Length:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until ”Message Length” appears in the display, and then press the soft key under ENTER.

The display will show the current Message Length setting.

4 Press the soft key under CHANGE

repeatedly, until the desired Message Length setting is displayed.

The choices are:

Length:UNLIMITED Length:1 MINUTE Length:ANNC ONLY

5 Press P to exit.

This setting determines the maximum length of messages that callers can record at your phone. There are three possible settings:

UNLIMITED: If you choose this setting, callers can record a message of any length, up to the available memory in your phone.

1 MINUTE: Callers will be able to record a message up to 1 minute long.

ANNC ONLY: Callers will hear the OGM, but will not be able to record a message.

Answering System

Setting Up and Operating Your Telephone’s Answering System

Message Length BACK ENTER NEXT

(factory setting)

Setting New Message Beep On/Off

To set New Message Beep On/Off:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until ”New Msg Beep” appears in the display, along with the current setting.

4 Press the soft key under CHANGE if

you wish to change the New Message Beep setting.

The choices are:

New Msg Beep:OFF (factory setting) New Msg Beep:ON

5 Press P to exit.

If you wish you may set your phone so that it beeps once every 60 seconds when there are new messages in its answering system.

Answering System

Setting Up and Operating Your Telephone’s Answering System

New Msg Beep:ON BACK CHANGE NEXT

You may set your phone to beep every 60 seconds if you have any new messages

Auto Attendant Overview

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

If you wish you may set this phone as an Auto Attendant for your system. A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system.

Each Auto Attendant can answer only one line at a time, so if you have a busy office you may wish to set one more phone as an Auto Attendant. You can set up to 16 Auto Attendants in your system. (Please see page 79 for instructions if you wish to set more than one Auto Attendant).

Perform the following steps if you wish to set a phone as an Auto Attendant:

1. Set the phone’s answering system to AA (see page 74).

2. Record your Auto Attendant Day OGM, Night OGM and Zero-Out OGM (see page 75).

3. Set the night timer, which will determine the hours that callers will hear the Night OGM (see page 78).

4. Choose how many times you want the Auto Attendant to ring before picking up calls (see page 77). Tip: Many people choose “0” for a quiet office.

NOTE: While most users simply follow these four steps to set a phone as an Auto Attendant, your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs. Please refer to Advanced Auto Attendant Features on pages 80-89 for information regarding these advanced features.

Auto Attendant Overview (Continued)

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Auto Attendant Sequence for Callers

When you set this phone as an Auto Attendant, it will automatically pick up a ringing line after the delay you have chosen (see “Setting Auto Attendant Pickup Delay on page 77).

When a caller enters an extension number after hearing the Auto Attendant OGM, the voice announces “Please wait while I try that extension,” and then transfers the call to the desired extension.

If that extension does not pick up after 35 seconds, the Auto Attendant will pick up the call again and replay the OGM, giving the caller an opportunity to enter another extension.

IMPORTANT NOTE: If you want callers to be able to leave messages in a general mailbox, you must include a phrase in your Auto Attendant OGM such as “To leave a message in the general mailbox, please press the “#” button.” When the caller presses “#”, he will be able to leave a message at the Auto Attendant.

If the caller does not enter any extension number after hearing the Auto Attendant OGM, the Auto Attendant will replay the message, then wait again for input, then say “Good bye” and drop the call.

If the caller presses

0 after hearing the Auto Attendant message, the Auto

Attendant will play the Zero-Out OGM, or do whatever you have set as the Zero-Out Action (see page 83).

Setting your Telephone as an Auto Attendant

To set your telephone as an Auto Attendant:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

The display will show the current Answering System setting.

3 Press the soft key under CHANGE

repeatedly, until “Ans System:AA” is displayed.

4 Press P to exit.

In order to set your phone as an Auto Attendant for your system, you must set your answering system at your telephone to AA (Auto Attendant).

Set your answering system to “AA” to set this phone as an auto attendant

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Ans System: AA

CHANGE NEXT

Recording your Auto Attendant Day, Night and Zero-Out OGMs

To record your Auto Attendant Day, Night and Zero-Out OGMs:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT.

- The display will read “OGM Setup.”

4 Press the soft key under ENTER.

- The display will read “Ans OGM.”

5 Press the soft key under NEXT

repeatedly, until the OGM you wish to record is shown in the display.

The choices are:

AA Day OGM AA Night OGM AA Zero-Out OGM

6 Lift the handset and press the soft

key under REC to start recording.

- The display will read “Recording...”

7 Press the soft key under STOP at any

time to stop recording.

8 Repeat steps 1-7 for any additional

Auto Attendant OGMs you wish to record.

If you set your answering system to AA (Auto Attendant), you must record your AA Day OGM, AA Night OGM, and AA Zero-Out OGM.

AA Day OGM: This is the message you want to greet your callers during the day. If you do not wish to record your own AA Day OGM, you may keep the pre-recorded one which is “Thank you

for calling our company. If you know your party’s extension you may dial it at any time. For a company directory please dial zero.”

AA Night OGM: This is the message you want to greet your callers during the night time hours. To set the night time hours for your system, please refer to the instructions on page 78. If you do not wish to record your own AA Night OGM, you may keep the pre-recorded one, which is “Thank you

for calling our company. We are currently closed. If you would like to leave a message and you know your party’s extension you may dial it at any time. For a company directory please dial zero.”

AA Zero-Out OGM: This is the message you want your callers to hear if they press “0” while listening to the Auto Attendant message. Note: If you keep the pre-recorded AA Day OGM or AA Night OGM, you must record your AA Zero-Out OGM, listing your company directory, since the other messages tell the caller “For a company directory please dial “0”. If you do not wish to record your own AA Zero-Out OGM, you may keep the pre-recorded one which is “Please

enter the desired extension number.”

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

NOTE: While most users simply record these three messages to configure the Auto Attendant, your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs. Please refer to Advanced Auto Attendant Features on pages 80-89 for information regarding these advanced features.

Reviewing, Erasing or Changing an Auto Attendant OGM

To review an Auto Attendant OGM:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT.

- The display will read “OGM Setup.”

4 Press the soft key under ENTER.

- The display will read “Ans OGM.”

5 Press the soft key under NEXT

repeatedly, until the OGM you wish to review is shown in the display.

The choices are:

AA Day OGM AA Night OGM AA Zero-Out OGM

6 Press the soft key under PLAY to

review the OGM.

Reviewing an Auto Attendant OGM

You may review an Auto Attendant OGM at any time. To do this, follow the instructions at left.

Erasing an Auto Attendant OGM

To Erase an Auto Attendant OGM, follow the instructions on the previous page for recording an Auto Attendant OGM. After pressing the soft key under REC, immediately press the soft key under STOP. This will return the OGM to the factory pre-recorded OGM.

Changing an Auto Attendant OGM

To change an Auto Attendant OGM, simply follow the instructions on the previous page for recording an Auto Attendant OGM. The newly recorded OGM will automatically replace the old one.

You can easily review your auto attendant OGMs at any time

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

AA Day OGM PLAY REC NEXT

Setting the Auto Attendant Pickup Delay

To set the Auto Attendant Pickup Delay:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until ”AA Delay” appears in the display, along with the current setting.

4 Press the soft key under CHANGE if

you wish to change the Auto Attendant Pickup Delay setting.

The choices are:

AA Delay:0 (0 rings) AA Delay:1 (1 ring) AA Delay:2 (factory setting) AA Delay:3 AA Delay:4 AA Delay:5 AA Delay:6 AA Delay:7 AA Delay:8

5 Press P to exit.

If this phone is set as an Auto Attendant, this setting determines how long the Auto Attendant will ring before picking up incoming calls. You may choose any number of rings, from 0 to 8 rings. If you choose “0”, the Auto Attendant will not ring at all. Many people prefer this setting, since it provides for a quiet office.

Note: If you choose to set the Auto Attendant Pickup Delay to “0”, you must be sure to leave the Toll Saver feature set to OFF (see page 69).

Set the AA Delay to “0” for a quiet office

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

AA Delay:0 BACK CHANGE NEXT

Setting the Auto Attendant Day and Night Times

To set the Auto Attendant Day and Night Times:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT

repeatedly, until ”Night Timer Set” appears in the display, then press the soft key under ENTER.

4 Press the soft key under CHANGE if

you wish to change the Start of the Auto Attendant night timer, then enter the desired start time as instructed in the display.

5 Press the soft key under NEXT.

6 Press the soft key under CHANGE if

you wish to change the End of the Auto Attendant night timer, then enter the desired start time as instructed in the display.

7 Press P to exit.

Your telephone is factory-set to start its night timer at 5:00PM and end its night timer at 9:00AM. This means that the Auto Attendant will play the AA Night OGM between 5:00PM and 9:00AM. The rest of the time it will play the AA Day OGM.

If you would like, you may set the Night Timer to whatever times you choose.

Note: If you do not want the AA Night OGM to play at any time on one or more of your lines, you may turn it off on a per line basis (See Setting Night Message On/Off by Line, page 87).

If you wish you may change the Night Timer from its factory setting.

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Night Timer Set BACK ENTER NEXT

Setting More than One Phone as an Auto Attendant

To set more than one phone as an Auto Attendant:

Follow the instructions on page 74 for setting the additional phone as an Auto Attendant.

2 Follow the instructions on page 77

for setting this phone’s Auto Attendant Pickup Delay, making sure to set it at a longer delay than the primary Auto Attendant.

You may wish to set more than one phone as an Auto Attendant for your system, to act as a backup for when your primary Auto Attendant is busy answering a call.

If you choose to set one or more additional Auto Attendants for your system, you must be sure to set your primary Auto Attendant with the shortest Auto Attendant Pickup Delay (see page 77). This way it will always be the first one to answer calls. You must then set each subsequent Auto Attendant with a different pickup delay, in the order you choose, to avoid more than one Auto Attendant trying to pick up an incoming call at the same time.

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Using Additional Auto Attendant OGMs

To record additional Auto Attendant OGMs:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT until

“Advanced Setting” appears in the display, and then press the soft key under ENTER.

- The display will read “AA OGM 2-8 Setup.”

4 Press the soft key under ENTER.

- The display will read “AA OGM2.”

5 Press the soft key under NEXT

repeatedly, until the OGM you wish to record is shown in the display.

The choices are:

AA OGM2 through AA OGM8

6 Lift the handset and press the soft

key under REC to start recording.

- The display will read “Recording...”

7 Press the soft key under STOP at

any time to stop recording.

8 Repeat steps 1-7 for any additional

Auto Attendant OGMs you wish to record.

In addition to the AA Day OGM, AA Night OGM, and AA Zero-Out OGM, you may record up to an additional 7 Auto Attendant OGMs, numbered AA OGM 2-8 (The AA Day OGM is AA OGM 1).

The caller can hear any of these messages by dialing the corresponding number. For example, you may record AA OGM 2 with a message giving directions to your office, and OGM 3 might be hours of operation. In your Auto Attendant Day OGM you would then include a phrase such as “Dial 2 for directions to our office, dial 3 for our hours of operation.”

The additional Auto Attendant OGMs are useful for things such as hours of operation and directions to the office

Answering System

Advanced Auto Attendant Features

AA OGM 2-8 Setup BACK ENTER NEXT

Setting Separate Auto Attendant OGMs for Different Lines

To set separate Auto Attendant OGMs for different lines:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT until

“Advanced Setting” appears in the display, and then press the soft key under ENTER.

- The display will read “AA OGM 2-8 Setup.”

4 Press the soft key under NEXT.

- The display will read “AA by Line.”

5 Press the soft key under ENTER.

The display will show the current OGM setting for Line 1.

6 Press the soft key under CHANGE if

you wish to change the OGM setting for Line 1.

The choices are:

AA OGM1 (factory setting) through AA OGM8, or OFF

7 Press the soft key under NEXT to

see the current OGM setting for Line 2, and repeat steps 6 and 7 to change the OGM settings for Lines 2-4.

8 Press P to exit.

You may wish to have a separate Auto Attendant OGM for one or more of your lines. While the phone is preset to play the AA Day OGM on all lines, you may choose your OGM on a per line basis, and you may even have a different OGM for each line.

This feature is useful if you have multiple businesses sharing one system, or if you have business and personal lines sharing the same system.

In order to use this feature, first follow the instructions on the previous page for recording additional Auto Attendant OGMs. If you need just one additional OGM, you may for example record an AA OGM 2.

Then follow the steps at left to assign the desired Auto Attendant OGM to each line. Note that the factory default is AA OGM 1, which is the AA Day OGM.

You may easily assign separate OGMs to different lines

Answering System

Advanced Auto Attendant Features

AA by Line BACK ENTER NEXT

Turning the Auto Attendant Off on One or More Lines

To turn off the Auto Attendant on one or more lines:

Follow the instructions on the previous page for setting separate Auto Attendant OGMs for different lines.

2 For step number 6, set any of the

desired lines to “OFF.”

If you wish you may turn the Auto Attendant OFF on one or more lines. For example, you may have a personal line that you do not want covered by the Auto Attendant. Or you may wish to set another of your phones as the Auto Attendant for a particular line. To do this, follow the instructions on the previous page for setting the Auto Attendant OGM for each line, and set any desired line to OFF.

You may turn the Auto Attendant OFF on one or more of the lines

Answering System

Advanced Auto Attendant Features

L3 AA:OFF BACK CHANGE NEXT

Choosing the Zero-Out Action

To choose the Zero-Out Action:

Press P.

- The display will read “Program...”

2 Press the soft key under ANSW.

3 Press the soft key under NEXT until

“Advanced Setting” appears in the display, and then press the soft key under ENTER.

- The display will read “AA OGM 2-8 Setup.”

4 Press the soft key under NEXT

repeatedly, until ”Zero-Out Action” appears in the display, and

then press the soft key under ENTER.

5 Press the soft key under CHANGE

repeatedly, until the desired ZeroOut Action is displayed.

The choices are:

AA Zero-Out OGM (factory setting) RING STN #11 through #26 GLOBAL RING #30 through #38 DISALLOW

6 Press P to exit.

When the caller dials “0” during an Auto Attendant message, the factory setting is that it plays the Zero-Out OGM. However, you may choose a different Zero-Out action if you wish. You may set the phone to transfer to a particular extension, ring all the phones with a particular distinctive ring (so you know the caller has dialed “0”), or even disallow the caller to zero-out.

You may decide exactly what happens when callers dial “0” at the auto attendant

Answering System

Advanced Auto Attendant Features

Zero Out Action BACK ENTER NEXT

Using your System’s All Transfer Feature with the Auto Attendant

To use your system’s All Transfer Feature with the Auto Attendant:

Follow the instructions on page 75 for recording your Auto Attendant OGM. Include instructions such as

“Press 31 for Sales, 32 for Marketing, 33 for Customer Support...”

2 Whenever callers dial 30 through 38

after hearing the Auto Attendant message, all phones in the system will ring with that particular distinctive ring.

Your telephone is equipped with the ability to transfer calls to all phones with one of nine personal rings (see Transferring an Outside Call to All Stations, page 31).

After hearing an Auto Attendant message, if the caller dials 30 through 38, then all phones will ring with that particular distinctive ring.

This feature is very useful, especially in a small business. For example you might mention in your Auto Attendant message “Dial 31 for Sales,

32 for Customer Service, 33 for Accounting...”

When the caller dials the desired number, all phones will ring, but with that particular distinctive ring, so you know which department the caller is trying to reach.

Answering System

Advanced Auto Attendant Features

Pressing “#” to Leave a Message at the Auto Attendant

To allow users to press “#” to leave a message at the auto attendant:

Follow the instructions on page 75 for recording your Auto Attendant OGM. Be sure to include a phrase such as “To leave a message in the

general mailbox, please press the “#” button.”

2 Whenever callers dial “#” during the

Auto Attendant OGM, they will be able to leave a message at the Auto Attendant.

The Auto Attendant messages do not have any beep at the end, and will not normally record any message. However, if the caller presses “#” while listening to an Auto Attendant message, the phone will play its ANS OGM and allow the caller to leave a message

All you need to do is include a phrase such as “To leave a message, please press “#”” as part of your Auto Attendant message.

Note that the caller will be able to leave a message of the length you have set as the message length (see page 70). If you set the message length as ANNC ONLY, the caller will not be able to press “#” to leave a message.

Answering System

Advanced Auto Attendant Features

Repeating an Auto Attendant OGM

To repeat an Auto Attendant OGM:

While listening to an Auto Attendant OGM, the caller can press the corresponding number again to repeat the OGM from the beginning.

To repeat the main menu:

1 While listening to an Auto Attendant

OGM, the caller can press “9” to repeat the main menu.

The caller can repeat the Auto Attendant OGMs 1-8 by pressing the corresponding button.

Likewise, the caller can repeat the Zero-Out message by dialing “0” again, so if you have a long Zero-Out message it may be a good idea to end it with a phrase such as “To repeat this mes-

sage, press “0”.

At any time while listening to the AA Day OGM or AA Night OGM, the caller can press “9” to repeat the message. So at the end of your Auto Attendant Day or Night message, you might include a phrase such as “To repeat this mes-

sage, press “9”.

The caller may also press “9” during any Auto Attendant OGM to return to the main menu. So you may also wish to include a phrase in your other Auto Attendant OGMs such as “To go back

to the main menu press “9”.

Answering System

Advanced Auto Attendant Features

TMC EV4500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents