Thrane and Thrane A S IPHANDSET User Manual

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Chapter 4: Using the web server

Pages in the web server

The Home page

The web server starts up on the Home page. To go back to the Home page
from another location in the web server, select Home from the left navigation
pane.

The Home page shows properties and network settings of the handset. The
page is automatically updated every 5 seconds.

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Contacts

The web server gives access to the Contacts list of the handset.
Select CONTACTS from the left navigation pane. The page shows the name and

number of all contacts in the handset.
You can sort the list by name or number by clicking Name or Number in the

heading row of the list.

• To add a new contact, type in the name and number at the top of the page

and click Create. The Contacts list can hold 100 entries.

• To delete a contact, click next to the contact you want to delete.

• To edit a contact, click next to the contact you want to edit, and make
your corrections.

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Call log

To display the call log of the handset, select CALL LOG from the left navigation
pane.

For each call the CALL LOG page shows date and time, phone number,
duration and whether the call was incoming, outgoing or missed. If the phone
number is in the Contacts list, the name of the contact is shown with the
number.

The latest calls are listed first.

If you only want to see a subset of the calls, select one of the sub-groups at
the top of the page. You can select Received calls, Outgoing calls or Missed
calls.

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SIP settings

Overview

The handset communicates using SIP (Session Initiation Protocol).
To view the SIP settings of the handset, select SIP SETTINGS from the left

navigation pane.

The page shows the settings for the current SIP profile.

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To add a new profile

The list of SIP profiles can hold maximum 10 profiles.

To add a new profile, do as follows:

1. Click New profile at the top of the page.

2. Fill in the list.

You may not need to fill in all items in the list. Mandatory fields are
marked with ∗ .

3. Click Save at the bottom of the page.

To edit a profile

Do as follows:

1. From the Profile scroll list select the profile you want to edit.

2. Change the settings according to your needs.

Note

3. Click Save at the bottom of the page.

For the BGAN profile, you can only change the user name and
password. Be careful if you change these - the user name is also
the local phone number.

To delete a profile

Do as follows:

1. From the Profile scroll list select the profile you want to delete.

2. Click Delete at the bottom of the page.

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Uploading firmware

You can use the web server to upload firmware from your computer to the
IP Handset.

Do as follows:

1. Select UPLOAD FIRMWARE from the left navigation pane.

2. Click Browse and locate the firmware you want to upload to the
IP Handset.

3. CLick Upload firmware.
The handset initiates firmware upload, showing the progress in the

display. When upload is done, the handset automatically restarts with the
new firmware.

Note

86 Pages in the web server

After uploading firmware to the handset, you may have to refresh
your Internet browser for the web server to display correctly. To
refresh the browser, press <shift>+<F5>.

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Chapter 4: Using the web server

Import/Export settings

Overview

You can import settings to your handset from a file, or export settings from the
handset to a file. Using the settings files you can easily copy settings from one
handset to another.

Select IMPORT/EXPORT from the left navigation pane.

To export settings

You may export a subset of the settings to a file as follows:

1. In the IMPORT/EXPORT page, click a button under EXPORT to create a

settings file. You may export Contacts, SIP settings or Phone settings.

2. Click Save, browse to the location where you want the settings file, and

click Save again.

The file is now saved in the location you specified.

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To import settings

There are three types of settings file, each containing a subset of the handset
settings. The name of the file indicates which settings are included in the file.

1. Click Browse.

2. Browse to the location where the settings file is saved and select the file
you want to import.

3. Click Open.

4. Click Import.

The settings in question are now replaced by the imported settings.

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Help

If you are reporting an error with your IP Handset, you may be asked to
generate a diagnostics report. The diagnostics report includes information
that can be very useful for a service technician.

To generate a diagnostics report, do as follows:

1. Select HELP from the left navigation pane.

2. Click Generate report.

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3. If your service technician needs specific information included in the report,
click Advanced and select the items needed. Then click Generate report.

What’s next?

This chapter has described how to use the built-in web server of the
IP Handset.

The following chapter, Troubleshooting, describes how to troubleshoot errors
in the handset, and how to get support if necessary.

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Chapter 5

Troubleshooting 5

In this chapter

This chapter gives guidelines for troubleshooting,

Getting support

If this manual does not provide the information required to solve your
problem, you may want to contact your Airtime Provider or your supplier.

If you can see that the problem is related to airtime and not to your handset,
please contact your Airtime Provider

If you need assistance with problems caused by the IP Handset, please call a
distributor in your area. You may be asked to generate a diagnostics report.
For information on how to generate a report, see Help on page 89.

An updated list of distributors is available on Thrane & Thrane’s web site:

www.thrane.com.

Troubleshooting

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Chapter 5: Troubleshooting

Troubleshooting guide

The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.

Problem Possible Cause Remedy

The handset is
not responding
to any keys
pressed.

No connection
to the BGAN
network.

The handset
shows “SIP
fault”

An error occurred
in the software.

1) The PIN code
has not been
entered in the
BGAN terminal,

2) There is an error
in the terminal or
the BGAN network.

No SIP profile is
selected, the
selected SIP profile
is invalid, or the
user name or
password is
wrong.

Press and hold the on hook key
for at least 10 seconds to switch
off the handset. Then switch on
the handset again.

1) Enter the menu system of the
handset and select BGAN > Enter
PIN code. For information on how
to enter the PIN, see Establishing

a connection using BGAN
terminal on page 21.

2)See the manuals for the BGAN
terminal for information on how
to troubleshoot errors.

Enter the menu system and select
SIP to see the selected profile.
Change the profile or select
another profile if necessary. For
further information, see SIP on
page 70.

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